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Service Quality (ASQ)</div> <ul class="submenu-level-3"><li class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-107 current_page_item menu-item-2"><a href="https://aci.aero/programs-and-services/asq/voice-of-the-customer/" >Voice of the Customer</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2"><a href="https://aci.aero/programs-and-services/asq/voice-of-the-employee/" >Voice of the Employee</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2"><a href="https://aci.aero/programs-and-services/asq/airport-customer-experience-accreditation/" >Airport Customer Experience Accreditation</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2"><a href="https://aci.aero/programs-and-services/asq/advisory-services/" >Advisory Services</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2"><a href="https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/" >ASQ Awards and Recognition</a></li></ul></div></div></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1"><a href="https://aci.aero/programs-and-services/airport-accreditations/" >Airport Accreditations</a><svg width="8" height="13" viewBox="0 0 8 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L6 6.5L1 12" stroke="#081F3D" stroke-width="1.5"/> </svg><div class="submenu-level-3-wrapper"> <div class="submenu-level-3-content"> <div class="submenu-back-button"><svg width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7 11L2 6L7 1" stroke="#081F3D" stroke-opacity="0.6" stroke-width="1.5"/> </svg> <span>BACK</span></div> <div class="submenu-level-3-content-title">Airport Accreditations</div> <ul class="submenu-level-3"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2"><a href="https://aci.aero/programs-and-services/airport-accreditations/aci-airport-health-accreditation-program/" >Airport Health Accreditation</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2"><a href="https://aci.aero/programs-and-services/airport-accreditations/public-health-and-safety-readiness-accreditation/" >Public Health & Safety Readiness Accreditation</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2"><a href="https://aci.aero/programs-and-services/airport-accreditations/accessibility-enhancement-accreditation-program/" >Accessibility Enhancement Accreditation Program</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://www.airportcarbonaccreditation.org/" target="_blank">Airport Carbon Accreditation</a></li></ul></div></div></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/programs-and-services/aci-intelligence-hub/" >ACI Intelligence Hub</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1"><a href="" >Assessments</a><svg width="8" height="13" viewBox="0 0 8 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L6 6.5L1 12" stroke="#081F3D" stroke-width="1.5"/> </svg><div class="submenu-level-3-wrapper"> <div class="submenu-level-3-content"> <div class="submenu-back-button"><svg width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7 11L2 6L7 1" stroke="#081F3D" stroke-opacity="0.6" stroke-width="1.5"/> </svg> <span>BACK</span></div> <div class="submenu-level-3-content-title">Assessments</div> <ul class="submenu-level-3"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2"><a href="https://aci.aero/programs-and-services/apex/" >APEX Peer Assessments</a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3"><a href="https://aci.aero/programs-and-services/apex/host-an-apex-review/" >Host an APEX review</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3"><a href="https://aci.aero/programs-and-services/apex/become-an-inspector/" >Become an APEX Assessor</a></li></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2"><a href="https://aci.aero/programs-and-services/asce/" >Airport System Capacity Enhancement Program</a></li></ul></div></div></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/programs-and-services/global-training/" >Global Airport Training Courses & Programs</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1"><a href="" >Airport Operations</a><svg width="8" height="13" viewBox="0 0 8 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L6 6.5L1 12" stroke="#081F3D" stroke-width="1.5"/> </svg><div class="submenu-level-3-wrapper"> <div class="submenu-level-3-content"> <div class="submenu-back-button"><svg width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7 11L2 6L7 1" stroke="#081F3D" stroke-opacity="0.6" stroke-width="1.5"/> </svg> <span>BACK</span></div> <div class="submenu-level-3-content-title">Airport Operations</div> <ul class="submenu-level-3"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2"><a href="https://aci.aero/programs-and-services/airport-operations/counter-drones/" >Counter Drones Knowledge Centre</a></li></ul></div></div></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/programs-and-services/small-emerging-and-regional-airports/" >Small and Emerging Airports</a></li></ul></div></div></div></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-0"><a href="https://aci.aero/programs-and-services/global-training/" >Training</a><svg width="12" height="7" viewBox="0 0 12 7" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11 1L6 6C4.33333 4.33333 1 1 1 1" stroke="#F6F9FE"/> </svg><div class="submenu-level-2-wrapper"> <div class="submenu-level-2-content"> <div> <div class="submenu-back-button"><svg width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7 11L2 6L7 1" stroke="#081F3D" stroke-opacity="0.6" stroke-width="1.5"/> </svg> <span>BACK</span></div> <div class="submenu-level-2-content-title">Training</div> <ul class="submenu-level-2"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://aci.aero/programs-and-services/global-training/calendar/" >Session Calendar</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1"><a href="" >Subject Areas</a><svg width="8" height="13" viewBox="0 0 8 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L6 6.5L1 12" stroke="#081F3D" stroke-width="1.5"/> </svg><div class="submenu-level-3-wrapper"> <div class="submenu-level-3-content"> <div class="submenu-back-button"><svg width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7 11L2 6L7 1" stroke="#081F3D" stroke-opacity="0.6" stroke-width="1.5"/> </svg> <span>BACK</span></div> <div class="submenu-level-3-content-title">Subject Areas</div> <ul class="submenu-level-3"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-customer-experience-training/" >Customer Experience</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-cybersecurity-training/" >Cybersecurity</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-economics-training/" >Economics</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-environment-training/" >Environment</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-leadership-and-management-training/" >Leadership and Management</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-operations-and-technical-training/" >Operations and Technical</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-safety-training/" >Safety</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-security-training/" >Security</a></li></ul></div></div></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://aciprodb2c.b2clogin.com/aciprodb2c.onmicrosoft.com/b2c_1_docebosignupsignin/oauth2/v2.0/authorize?client_id=7ab05d6f-1056-4cbc-8753-b96803057e4c&response_type=code&scope=openid&redirect_uri=https%3A%2F%2Facitraining.docebosaas.com%2Fmanage%2Fv1%2Fopenidconnect%2Fcode&state=63efc6f3ad973" target="_blank">ACI Learning Hub</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1"><a href="" >Airport Training Programs</a><svg width="8" height="13" viewBox="0 0 8 13" fill="none" 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menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/global-aci-icao-airport-safety-professional-designation-program/" >Airport Safety Professional (ASP) Designation Program</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/global-safety-network-diploma-program/" >Global Safety Network (GSN) Diploma Program</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-security-diploma/" >Airport Security Diploma</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-finance-diploma/" >Airport Finance Diploma</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-operations-diploma/" >Airport Operations Diploma</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2"><a href="https://aci.aero/programs-and-services/global-training/airport-customer-experience-designation-program/" >Airport Customer Experience Designation Program</a></li></ul></div></div></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://olc.aero/" target="_blank">Online Learning Centre</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://aci.aero/programs-and-services/global-training/aci-accredited-training-partner-program/" >ACI Accredited Training Partner Program</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/programs-and-services/global-training/in-house-training/" >In-house training</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://aci.aero/programs-and-services/global-training/become-a-global-training-instructor/" >Become a Global Training Instructor</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://aci.aero/programs-and-services/aci-fund/" >ACI Fund</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/programs-and-services/global-training/global-training-faq/" >Frequently Asked Questions</a></li></ul></div></div></div></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-0"><a href="https://aci.aero/aci-events/" >Events</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-0"><a href="https://aci.aero/about-aci/" >About ACI</a><svg width="12" height="7" viewBox="0 0 12 7" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11 1L6 6C4.33333 4.33333 1 1 1 1" stroke="#F6F9FE"/> </svg><div class="submenu-level-2-wrapper"> <div class="submenu-level-2-content"> <div> <div class="submenu-back-button"><svg width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7 11L2 6L7 1" stroke="#081F3D" stroke-opacity="0.6" stroke-width="1.5"/> </svg> <span>BACK</span></div> <div class="submenu-level-2-content-title">About ACI</div> <ul class="submenu-level-2"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/about-aci/" >About ACI</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/about-aci/aci-regions/" >ACI Regions</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/about-aci/aci-world-governing-board/" >ACI World Governing Board and Standing Committees</a></li><li class="menu-item 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href="https://aci.aero/aci-world-business-partners/" >ACI World Business Partners</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/membership/become-an-aci-member/" >Become an ACI Member</a></li></ul></div></div></div></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-0"><a href="" >Resources</a><svg width="12" height="7" viewBox="0 0 12 7" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11 1L6 6C4.33333 4.33333 1 1 1 1" stroke="#F6F9FE"/> </svg><div class="submenu-level-2-wrapper"> <div class="submenu-level-2-content"> <div> <div class="submenu-back-button"><svg width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7 11L2 6L7 1" stroke="#081F3D" stroke-opacity="0.6" stroke-width="1.5"/> </svg> <span>BACK</span></div> <div class="submenu-level-2-content-title">Resources</div> <ul class="submenu-level-2"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/resources/aci-world-newsroom/" >ACI World Newsroom</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://blog.aci.aero/" target="_blank">ACI Insights Blog</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/hub-access/" >Hub Access</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/resources/data-center/" >Data Center</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1"><a href="https://aci.aero/resources/careers/" >Careers</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://store.aci.aero/product-cat/webinars/" >Webinars</a></li></ul></div></div></div></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-0"><a href="https://aci.aero/about-aci/aci-regions/" >ACI Regions</a><svg width="12" height="7" viewBox="0 0 12 7" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11 1L6 6C4.33333 4.33333 1 1 1 1" stroke="#F6F9FE"/> </svg><div class="submenu-level-2-wrapper"> <div class="submenu-level-2-content"> <div> <div class="submenu-back-button"><svg width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7 11L2 6L7 1" stroke="#081F3D" stroke-opacity="0.6" stroke-width="1.5"/> </svg> <span>BACK</span></div> <div class="submenu-level-2-content-title">ACI Regions</div> <ul class="submenu-level-2"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://www.aci-africa.aero/" target="_blank">Africa</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1"><a href="https://www.aci-asiapac.aero/" target="_blank">Asia-Pacific & Middle 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15.2652C7.59619 16.2451 9.27887 16.8215 11.0962 16.8215C15.7413 16.8215 19.5068 13.0559 19.5068 8.41079C19.5068 3.76571 15.7413 0.00012207 11.0962 0.00012207C6.45108 0.00012207 2.68549 3.76571 2.68549 8.41079C2.68549 10.8771 3.74701 13.0954 5.43808 14.6339L-0.000450134 20.0724L0.706657 20.7795L6.22095 15.2652Z" fill="#003A8C"/> </svg> </button> </div> </form> </div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </header><div class="uabb-js-breakpoint" style="display: none;"></div><div class="fl-builder-content fl-builder-content-52956 fl-builder-global-templates-locked" data-post-id="52956" data-type="part"><div class="fl-row fl-row-full-width fl-row-bg-photo fl-node-fj98rwz365gq fl-row-custom-height fl-row-align-center fl-row-bg-overlay" data-node="fj98rwz365gq"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-0onzgi2eml1b" data-node="0onzgi2eml1b"> <div class="fl-col fl-node-k1v4eucdf852" data-node="k1v4eucdf852"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-46on09qdv1rm" data-node="46on09qdv1rm"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><nav aria-label="breadcrumbs" class="rank-math-breadcrumb"><p><a href="https://aci.aero">Home</a><span class="separator"> </span><a href="https://aci.aero/programs-and-services/">Programs and Services</a><span class="separator"> </span><a href="https://aci.aero/programs-and-services/asq/">Airport Customer Experience and ASQ</a><span class="separator"> </span><span class="last">Voice of the Customer</span></p></nav></p> </div> </div> </div> <div class="fl-module fl-module-heading fl-node-nvcg5d7xz0mr" data-node="nvcg5d7xz0mr"> <div class="fl-module-content fl-node-content"> <h1 class="fl-heading"> <span class="fl-heading-text">Voice of the Customer</span> </h1> </div> </div> <div class="fl-module fl-module-rich-text fl-node-6fnablo83jy0" data-node="6fnablo83jy0"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-photo fl-node-tdzn82wa01rk fl-row-custom-height fl-row-align-center fl-row-overlap-top fl-visible-desktop fl-visible-large" data-node="tdzn82wa01rk"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> <div id="fl-main-content" class="fl-page-content" itemprop="mainContentOfPage" role="main"> <div class="fl-content-full container"> <div class="row"> <div class="fl-content col-md-12"> <article class="fl-post post-107 page type-page status-publish has-post-thumbnail hentry" id="fl-post-107" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <div class="fl-post-content clearfix" itemprop="text"> <div class="fl-builder-content fl-builder-content-107 fl-builder-content-primary fl-builder-global-templates-locked" data-post-id="107"><div class="fl-row fl-row-full-width fl-row-bg-color fl-node-608b559ea6c02 fl-row-default-height fl-row-align-center" data-node="608b559ea6c02"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-608b559ea9070" data-node="608b559ea9070"> <div class="fl-col fl-node-608b559ea9233 fl-col-has-cols" data-node="608b559ea9233"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-iha7ut1sozgq fl-col-group-nested fl-col-group-equal-height fl-col-group-align-center" data-node="iha7ut1sozgq"> <div class="fl-col fl-node-f041wyk7s2rh" data-node="f041wyk7s2rh"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-xgw8fz6smo0y" data-node="xgw8fz6smo0y"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-size: 18px;">ASQ is the world’s leading airport passenger satisfaction program, with over 400 participating airports in 109 countries. Our Departures, Arrivals, and Commercial Surveys provide airports with unique insight into customer experience.</span></p> <p><span style="font-size: 18px;">ASQ surveys measure passenger satisfaction and help airports identify solutions to enhance customer experience, improve service offerings, and increase non-aeronautical revenue.</span></p> </div> </div> </div> <div class="fl-module fl-module-separator fl-node-k4orufim9phj" data-node="k4orufim9phj"> <div class="fl-module-content fl-node-content"> <div class="fl-separator"></div> </div> </div> <div class="fl-module fl-module-rich-text fl-node-45uf7mnzkvio" data-node="45uf7mnzkvio"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>Cirium partners with ACI World, serving as the reference database for flights supporting the ASQ methodology</p> </div> </div> </div> <div class="fl-module fl-module-photo fl-node-txrnbeo702gk" data-node="txrnbeo702gk"> <div class="fl-module-content fl-node-content"> <div class="fl-photo fl-photo-align-center" itemscope itemtype="https://schema.org/ImageObject"> <div class="fl-photo-content fl-photo-img-jpg"> <a href="https://www.cirium.com/" target="_blank" rel="noopener" itemprop="url"> <picture fetchpriority="high" decoding="async" class="fl-photo-img wp-image-48306 size-full" itemprop="image" title="CiriumLogoB_HorzFC_wht background grey v2"> <source type="image/webp" srcset="https://aci.aero/wp-content/uploads/2023/12/CiriumLogoB_HorzFC_wht-background-grey-v2.jpg.webp 1524w, https://aci.aero/wp-content/uploads/2023/12/CiriumLogoB_HorzFC_wht-background-grey-v2-300x115.jpg.webp 300w, https://aci.aero/wp-content/uploads/2023/12/CiriumLogoB_HorzFC_wht-background-grey-v2-1024x394.jpg.webp 1024w, https://aci.aero/wp-content/uploads/2023/12/CiriumLogoB_HorzFC_wht-background-grey-v2-768x295.jpg.webp 768w" sizes="(max-width: 1524px) 100vw, 1524px"/> <img fetchpriority="high" decoding="async" src="https://aci.aero/wp-content/uploads/2023/12/CiriumLogoB_HorzFC_wht-background-grey-v2.jpg" alt="CiriumLogoB_HorzFC_wht background grey v2" itemprop="image" height="586" width="1524" srcset="https://aci.aero/wp-content/uploads/2023/12/CiriumLogoB_HorzFC_wht-background-grey-v2.jpg 1524w, https://aci.aero/wp-content/uploads/2023/12/CiriumLogoB_HorzFC_wht-background-grey-v2-300x115.jpg 300w, https://aci.aero/wp-content/uploads/2023/12/CiriumLogoB_HorzFC_wht-background-grey-v2-1024x394.jpg 1024w, https://aci.aero/wp-content/uploads/2023/12/CiriumLogoB_HorzFC_wht-background-grey-v2-768x295.jpg 768w" sizes="(max-width: 1524px) 100vw, 1524px"/> </picture> </a> </div> </div> </div> </div> <div class="fl-module fl-module-separator fl-node-e0zsjth267uv" data-node="e0zsjth267uv"> <div class="fl-module-content fl-node-content"> <div class="fl-separator"></div> </div> </div> </div> </div> <div class="fl-col fl-node-tjiycqfk3e9s fl-col-small" data-node="tjiycqfk3e9s"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-info-box fl-node-u2g31rin6d0m" data-node="u2g31rin6d0m"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-infobox infobox-center infobox-responsive-center "> <div class="uabb-infobox-left-right-wrap"> <div class="uabb-infobox-content"> <div class='uabb-infobox-title-wrap'><h3 class="uabb-infobox-title">Useful links</h3></div> <div class="uabb-infobox-text-wrap"> <div class="uabb-infobox-text uabb-text-editor"><p><a href="https://aci.aero/programs-and-services/asq/">Airport Service Quality (ASQ)</a></p> <p><a href="https://aci.aero/programs-and-services/asq/voice-of-the-employee/">Voice of the Employee</a></p> <p><a href="https://aci.aero/programs-and-services/asq/airport-customer-experience-accreditation/">Airport Customer Experience Accreditation</a></p> <p><a href="https://aci.aero/programs-and-services/asq/advisory-services/">Advisory Services</a></p> <p><a href="https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/">ASQ Awards and Recognition</a></p> <p><a href="https://store.aci.aero/product-cat/publications/">Customer Experience Publications</a></p> <p><a href="https://aci.aero/programs-and-services/global-training/airport-customer-experience-training/">Customer Experience Training</a></p> <p><a href="https://blog.aci.aero/category/customer-experience/" target="_blank" rel="noopener">Customer Experience Articles</a></p> <p><a href="https://store.aci.aero/product-cat/webinars/">Customer Experience Webinars</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-rich-text fl-node-608b5603b4a1d" data-node="608b5603b4a1d"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="customer-survey-options" class="fl-row fl-row-full-width fl-row-bg-color fl-node-608b60467ec73 fl-row-default-height fl-row-align-center" data-node="608b60467ec73"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-608b60467edec" data-node="608b60467edec"> <div class="fl-col fl-node-608b60467edf0" data-node="608b60467edf0"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-608b60467edf1" data-node="608b60467edf1"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Customer Survey Options</span> </h2> </div> </div> <div class="fl-module fl-module-advanced-accordion fl-node-60944e0f90c5a fancy-accordion" data-node="60944e0f90c5a"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-adv-accordion uabb-adv-accordion-collapse" data-enable_first="no" role="tablist" > <div class="uabb-adv-accordion-item" data-index="0"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60944e0f90c5a uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >Departures Survey</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60944e0f90c5a fl-clearfix " aria-expanded="true" > <style id='fl-builder-layout-926-inline-css'> .fl-node-609463b3946ac > .fl-row-content-wrap {background-color: #f4f6fa;}.fl-node-609463b3946ac.fl-row-fixed-width, .fl-node-609463b3946ac .fl-row-fixed-width {max-width: 1400px;} .fl-node-609463b3946ac > .fl-row-content-wrap {padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;}.fl-node-609463b3946a0 {width: 100%;} .fl-node-609463b3946a0 > .fl-col-content {margin-top:2%;margin-right:10%;}.fl-node-609d2e875defa {width: 100%;}.fl-node-xjryv0qi7m2p {width: 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i,.uabb-creative-flat-btn.uabb-animate_to_left-btn:hover i {left: 0;}.uabb-creative-flat-btn.uabb-animate_from_top-btn:hover i,.uabb-creative-flat-btn.uabb-animate_from_bottom-btn:hover i {top: 0;}.uabb-creative-flat-btn.uabb-animate_to_right-btn i {top: 0;left: -100%;}.uabb-creative-flat-btn.uabb-animate_to_right-btn:hover .uabb-button-text {-webkit-transform: translateX(200%); -moz-transform: translateX(200%);-ms-transform: translateX(200%); -o-transform: translateX(200%);transform: translateX(200%);}.uabb-creative-flat-btn.uabb-animate_to_left-btn i {top: 0;left: 100%;}.uabb-creative-flat-btn.uabb-animate_to_left-btn:hover .uabb-button-text {-webkit-transform: translateX(-200%); -moz-transform: translateX(-200%);-ms-transform: translateX(-200%); -o-transform: translateX(-200%);transform: translateX(-200%);}.uabb-creative-flat-btn.uabb-animate_from_top-btn i {top: -100%;left: 0;}.uabb-creative-flat-btn.uabb-animate_from_top-btn:hover .uabb-button-text {-webkit-transform: translateY(400px); -moz-transform: translateY(400px);-ms-transform: translateY(400px); -o-transform: translateY(400px);transform: translateY(400px);}.uabb-creative-flat-btn.uabb-animate_from_bottom-btn i {top: 100%;left: 0;}.uabb-creative-flat-btn.uabb-animate_from_bottom-btn:hover .uabb-button-text {-webkit-transform: translateY(-400px); -moz-transform: translateY(-400px);-ms-transform: translateY(-400px); -o-transform: translateY(-400px);transform: translateY(-400px);}.uabb-tab-acc-content .wp-video, .uabb-tab-acc-content video.wp-video-shortcode, .uabb-tab-acc-content .mejs-container:not(.mejs-audio), .uabb-tab-acc-content .mejs-overlay.load,.uabb-adv-accordion-content .wp-video, .uabb-adv-accordion-content video.wp-video-shortcode, .uabb-adv-accordion-content .mejs-container:not(.mejs-audio), .uabb-adv-accordion-content .mejs-overlay.load {width: 100% !important;height: 100% !important;}.uabb-tab-acc-content .mejs-container:not(.mejs-audio),.uabb-adv-accordion-content .mejs-container:not(.mejs-audio) {padding-top: 56.25%;}.uabb-tab-acc-content .wp-video, .uabb-tab-acc-content video.wp-video-shortcode,.uabb-adv-accordion-content .wp-video, .uabb-adv-accordion-content video.wp-video-shortcode {max-width: 100% !important;}.uabb-tab-acc-content video.wp-video-shortcode,.uabb-adv-accordion-content video.wp-video-shortcode {position: relative;}.uabb-tab-acc-content .mejs-container:not(.mejs-audio) .mejs-mediaelement,.uabb-adv-accordion-content .mejs-container:not(.mejs-audio) .mejs-mediaelement {position: absolute;top: 0;right: 0;bottom: 0;left: 0;}.uabb-tab-acc-content .mejs-overlay-play,.uabb-adv-accordion-content .mejs-overlay-play {top: 0;right: 0;bottom: 0;left: 0;width: auto !important;height: auto !important;}.fl-row-content-wrap .uabb-row-particles-background,.uabb-col-particles-background {width:100%;height:100%;position:absolute;left:0;top:0;}.uabb-creative-button-wrap a,.uabb-creative-button-wrap a:visited {}.uabb-dual-button .uabb-btn,.uabb-dual-button .uabb-btn:visited {}.uabb-js-breakpoint {content:"default";display:none;}@media screen and (max-width: 992px) {.uabb-js-breakpoint {content:"992";}}@media screen and (max-width: 767px) {.uabb-js-breakpoint {content:"767";}} </style> <div class="fl-builder-content fl-builder-content-926 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="926"><div id="fancy-dropdown-content" class="fl-row fl-row-fixed-width fl-row-bg-color fl-node-609463b3946ac fl-row-default-height fl-row-align-center fancy-dropdown-content" data-node="609463b3946ac"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-609d2e875dd32 fl-col-group-equal-height fl-col-group-align-top" data-node="609d2e875dd32"> <div class="fl-col fl-node-609d2e875defa fl-col-has-cols" data-node="609d2e875defa"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-4rq0akipe3gs fl-col-group-nested" data-node="4rq0akipe3gs"> <div class="fl-col fl-node-xjryv0qi7m2p" data-node="xjryv0qi7m2p"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-hrcaqxulk5vd" data-node="hrcaqxulk5vd"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>ASQ’s renowned Departures Survey gathers information from passengers just before boarding their flight and delivers an accurate picture of their satisfaction throughout the airport experience, from check-in to boarding.</p> </div> </div> </div> </div> </div> <div class="fl-col fl-node-2gs1iuy4ph9d fl-col-small" data-node="2gs1iuy4ph9d"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-icon fl-node-9n7e30cvx1dh" data-node="9n7e30cvx1dh"> <div class="fl-module-content fl-node-content"> <div class="fl-icon-wrap"> <span class="fl-icon"> <i class="fas fa-tablet-screen-button" aria-hidden="true"></i> </span> <div id="fl-icon-text-9n7e30cvx1dh" class="fl-icon-text fl-icon-text-wrap"> <p>Tablet devices</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-col-group fl-node-609463b39469b" data-node="609463b39469b"> <div class="fl-col fl-node-609463b3946a0" data-node="609463b3946a0"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-609463b3946a4" data-node="609463b3946a4"> <div class="fl-module-content fl-node-content"> <h5 class="fl-heading"> <span class="fl-heading-text">Benefits</span> </h5> </div> </div> <div class="fl-module fl-module-rich-text fl-node-616899d0e9bb9" data-node="616899d0e9bb9"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>For your passengers</p> </div> </div> </div> <div class="fl-module fl-module-list fl-node-616899d6a79af" data-node="616899d6a79af"> <div class="fl-module-content fl-node-content"> <div class="fl-list fl-list-regular" role="list"> <div role="listitem" class="fl-list-item fl-list-item-0"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Ensuring elevated brand service delivery for your passenger to retain their loyalty to return to your airport.</span></div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-rich-text fl-node-6094667baf9a8" data-node="6094667baf9a8"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>For your airport</p> </div> </div> </div> <div class="fl-module fl-module-list fl-node-6168999169aad" data-node="6168999169aad"> <div class="fl-module-content fl-node-content"> <div class="fl-list fl-list-regular" role="list"> <div role="listitem" class="fl-list-item fl-list-item-0"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Providing solutions to enhance customers satisfaction and increase non-aeronautical revenues.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-1"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Optimizing initiatives and identifying where to invest financial and human resources.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-2"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Establishing service targets - creating realistic goals and incentives to motivate managers and teams.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-3"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Setting and monitoring targets and service level agreements with key stakeholders.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-4"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Gaining support form regulators through up-to-date analysis.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-5"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Benchmarking the results against airports across the globe of different sizes.</span></div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-609463b3946a5" data-node="609463b3946a5"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left"> <a href="mailto:aciasq@aci.aero" target="_self" class="fl-button"> <span class="fl-button-text">Contact us for more information</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="uabb-adv-accordion-item" data-index="1"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60944e0f90c5a uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >Arrivals Survey</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60944e0f90c5a fl-clearfix " aria-expanded="true" > <link rel='stylesheet' id='fl-builder-layout-4972-css' href='https://aci.aero/wp-content/uploads/bb-plugin/cache/4972-layout-partial.css?ver=b93eb42e76006e44a143d626a592387b' media='all' /> <div class="fl-builder-content fl-builder-content-4972 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="4972"><div id="fancy-dropdown-content" class="fl-row fl-row-fixed-width fl-row-bg-color fl-node-61144394296b2 fl-row-default-height fl-row-align-center fancy-dropdown-content" data-node="61144394296b2"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-61144394296b4 fl-col-group-equal-height fl-col-group-align-top" data-node="61144394296b4"> <div class="fl-col fl-node-61144394296b5" data-node="61144394296b5"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-61144394296a9" data-node="61144394296a9"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-weight: 400;">The ASQ Arrivals Survey gathers information on arriving passengers’ specific needs, mindset, and priorities.</span></p> </div> </div> </div> </div> </div> <div class="fl-col fl-node-61144394296b6 fl-col-small" data-node="61144394296b6"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-icon fl-node-b20razqwe634" data-node="b20razqwe634"> <div class="fl-module-content fl-node-content"> <div class="fl-icon-wrap"> <span class="fl-icon"> <i class="fas fa-tablet-screen-button" aria-hidden="true"></i> </span> <div id="fl-icon-text-b20razqwe634" class="fl-icon-text fl-icon-text-wrap"> <p>Tablet devices</p> </div> </div> </div> </div> </div> </div> </div> <div class="fl-col-group fl-node-61144394296a3" data-node="61144394296a3"> <div class="fl-col fl-node-61144394296a7" data-node="61144394296a7"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-61144394296aa" data-node="61144394296aa"> <div class="fl-module-content fl-node-content"> <h5 class="fl-heading"> <span class="fl-heading-text">Benefits</span> </h5> </div> </div> <div class="fl-module fl-module-rich-text fl-node-61689b869502c" data-node="61689b869502c"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>For your passengers</p> </div> </div> </div> <div class="fl-module fl-module-list fl-node-61689c22c7b1e" data-node="61689c22c7b1e"> <div class="fl-module-content fl-node-content"> <div class="fl-list fl-list-regular" role="list"> <div role="listitem" class="fl-list-item fl-list-item-0"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Creating an avenue for passengers to provide dimensions that contribute to a positive arrival experience</span></div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-rich-text fl-node-61689c1da9213" data-node="61689c1da9213"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>For your airport</p> </div> </div> </div> <div class="fl-module fl-module-list fl-node-61689bf65aae4" data-node="61689bf65aae4"> <div class="fl-module-content fl-node-content"> <div class="fl-list fl-list-regular" role="list"> <div role="listitem" class="fl-list-item fl-list-item-0"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Combining the Arrivals and Departures surveys gives the most complete insight across the whole customer service experience, from start to finish enabling the airport to develop its branding strategy.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-1"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Prioritizing investment initiatives.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-2"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Establishing service targets — creating realistic goals and incentives to motivate managers and teams.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-3"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Setting and monitoring targets and service level agreements with key stakeholders.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-4"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Gaining support from regulators through up-to-date analysis.</span></div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-61144394296ab" data-node="61144394296ab"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left"> <a href="mailto:aciasq@aci.aero" target="_blank" class="fl-button" rel="noopener" > <span class="fl-button-text">Contact us for more information</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="uabb-adv-accordion-item" data-index="2"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button60944e0f90c5a uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >Commercial Survey</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content60944e0f90c5a fl-clearfix " aria-expanded="true" > <link rel='stylesheet' id='fl-builder-layout-4976-css' href='https://aci.aero/wp-content/uploads/bb-plugin/cache/4976-layout-partial.css?ver=a4d235dda84f426b74b587ed4414c337' media='all' /> <div class="fl-builder-content fl-builder-content-4976 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked" data-post-id="4976"><div id="fancy-dropdown-content" class="fl-row fl-row-fixed-width fl-row-bg-color fl-node-611444b961372 fl-row-default-height fl-row-align-center fancy-dropdown-content" data-node="611444b961372"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-611444b961373 fl-col-group-equal-height fl-col-group-align-top" data-node="611444b961373"> <div class="fl-col fl-node-611444b961374" data-node="611444b961374"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-611444b961369" data-node="611444b961369"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p><span style="font-weight: 400;">ASQ’s Commercial Survey provides insight into commercial performance, passenger spending, and revenue growth opportunities in retail as well as food and beverage.</span></p> </div> </div> </div> </div> </div> <div class="fl-col fl-node-611444b961375 fl-col-small" data-node="611444b961375"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-icon fl-node-3i47ah0gpduk" data-node="3i47ah0gpduk"> <div class="fl-module-content fl-node-content"> <div class="fl-icon-wrap"> <span class="fl-icon"> <i class="fas fa-tablet-screen-button" aria-hidden="true"></i> </span> <div id="fl-icon-text-3i47ah0gpduk" class="fl-icon-text fl-icon-text-wrap"> <p>Tablet devices</p> </div> </div> </div> </div> </div> </div> </div> <div class="fl-col-group fl-node-611444b961363" data-node="611444b961363"> <div class="fl-col fl-node-611444b961367" data-node="611444b961367"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-611444b96136a" data-node="611444b96136a"> <div class="fl-module-content fl-node-content"> <h5 class="fl-heading"> <span class="fl-heading-text">Benefits</span> </h5> </div> </div> <div class="fl-module fl-module-rich-text fl-node-61689d725d14b" data-node="61689d725d14b"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>For your passengers</p> </div> </div> </div> <div class="fl-module fl-module-list fl-node-61689df4cdfa0" data-node="61689df4cdfa0"> <div class="fl-module-content fl-node-content"> <div class="fl-list fl-list-regular" role="list"> <div role="listitem" class="fl-list-item fl-list-item-0"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Allowing passengers to communicate their experiences, needs and expectations.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-1"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Enhancing the retail as well as the food and beverage experience.</span></div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-rich-text fl-node-61689de302705" data-node="61689de302705"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>For your airport</p> </div> </div> </div> <div class="fl-module fl-module-list fl-node-61689d8c98675" data-node="61689d8c98675"> <div class="fl-module-content fl-node-content"> <div class="fl-list fl-list-regular" role="list"> <div role="listitem" class="fl-list-item fl-list-item-0"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Optimizing non-aeronautical revenues by focusing on commercial drivers which are critical for your business model.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-1"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Allowing airports to have a deep understanding of the different profiles of consumers and non-consumers to identify missed opportunities at the source.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-2"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Prioritizing investment initiatives.</span></div> </div> </div> <div role="listitem" class="fl-list-item fl-list-item-3"> <div class="fl-list-item-wrapper"> <div class="fl-list-item-heading"><span class="fl-list-item-heading-icon fl-list-item-heading-left"><i class="fl-list-item-icon fas fa-check" aria-hidden="true"></i></span> <span class="fl-list-item-heading-text">Making your airport a great destination for passengers — even before they board their flight, delivering a stronger customer service experience.</span></div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-button fl-node-611444b96136b" data-node="611444b96136b"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-left"> <a href="mailto:aciasq@aci.aero" target="_blank" class="fl-button" rel="noopener" > <span class="fl-button-text">Contact us for more information</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-gradient fl-node-6114464787f91 fl-row-default-height fl-row-align-center" data-node="6114464787f91"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-6114464787f86" data-node="6114464787f86"> <div class="fl-col fl-node-6114464787f8a" data-node="6114464787f8a"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-6114479ad36d5" data-node="6114479ad36d5"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Over half of the world’s travellers passed through an ASQ airport</span> </h2> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-color fl-node-608b6104460a7 fl-row-default-height fl-row-align-center" data-node="608b6104460a7"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-608b61044fcb5" data-node="608b61044fcb5"> <div class="fl-col fl-node-608b61044fe9f" data-node="608b61044fe9f"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-608b6152cfb3d" data-node="608b6152cfb3d"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">ASQ Survey Type</span> </h2> </div> </div> <div class="fl-module fl-module-rich-text fl-node-608b617fb5581" data-node="608b617fb5581"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>We offer flexible, regionally adaptable surveys to support airports of all sizes worldwide.</p> </div> </div> </div> <div class="fl-module fl-module-uabb-table fl-node-60944f0b3f803" data-node="60944f0b3f803"> <div class="fl-module-content fl-node-content"> <div class="table-data"> </div> <div class="uabb-table-module-content uabb-table"> <div class="uabb-table-element-box"> <div class="uabb-table-wrapper"> <table class="uabb-table-inner-wrap"> <thead class="uabb-table-header"> <tr class="table-header-tr"> <th class=" table-heading-0 table-header-th" rowspan="" colspan="" > <span class="head-inner-text"> <span> </span> </th> <th class=" table-heading-1 table-header-th" rowspan="" colspan="" > <span class="head-inner-text"> <span> ASQ Main </span> </th> <th class=" table-heading-2 table-header-th" rowspan="" colspan="" > <span class="head-inner-text"> <span> ASQ Regional </span> </th> <th class=" table-heading-3 table-header-th" rowspan="" colspan="" > <span class="head-inner-text"> <span> ASQ Unique </span> </th> </thead> <tbody class="uabb-table-features"> <tr class="tbody-row"> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-0" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Information need </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-1" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> As frequently as possible </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-2" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Regular basis </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-3" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Snapshot </span> </span> </td> <tr class="tbody-row"> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-4" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Frequency </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-5" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Four times per year, every quarter </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-6" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Twice per year, every semester </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-7" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Once a year, any quarter </span> </span> </td> <tr class="tbody-row"> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-8" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Global Benchmark </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-9" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Airports with same frequency </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-10" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Airports with same frequency </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-11" colspan="" rowspan=""> <span class="td-style"> <i class="before-icon ua-icon ua-icon-cross"></i> <span class="content-text"> </span> </span> </td> <tr class="tbody-row"> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-12" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Group Benchmark </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-13" colspan="" rowspan=""> <span class="td-style"> <i class="before-icon ua-icon ua-icon-check"></i> <span class="content-text"> </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-14" colspan="" rowspan=""> <span class="td-style"> <i class="before-icon ua-icon ua-icon-cross"></i> <span class="content-text"> </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-15" colspan="" rowspan=""> <span class="td-style"> <i class="before-icon ua-icon ua-icon-cross"></i> <span class="content-text"> </span> </span> </td> <tr class="tbody-row"> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-16" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Comparison of passenger profiles </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-17" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Available for groups of airports with same frequency </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-18" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Available for groups of airports with same frequency </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-19" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Industry average only </span> </span> </td> <tr class="tbody-row"> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-20" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Eligibility to ASQ Awards </span> </span> </td> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-21" colspan="" rowspan=""> <span class="td-style"> <i class="before-icon ua-icon ua-icon-check"></i> <span class="content-text"> </span> </span> </td> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-22" colspan="" rowspan=""> <span class="td-style"> <i class="before-icon ua-icon ua-icon-cross"></i> <span class="content-text"> </span> </span> </td> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-23" colspan="" rowspan=""> <span class="td-style"> <i class="before-icon ua-icon ua-icon-cross"></i> <span class="content-text"> </span> </span> </td> <tr class="tbody-row"> <td class="table-body-td table-body-text-highlight table-body-bg-highlight table-body-24" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Subscription deadlines </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-25" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Q1: 15 Nov, Q2: 15 Feb, Q3: 15 May, Q4: 15 Aug </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-26" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Summer season: 15 Feb, Winter season: 15 Aug </span> </span> </td> <td class="table-body-td table-body-bg-highlight table-body-27" colspan="" rowspan=""> <span class="td-style"> <span class="content-text"> Q1: 15 Nov, Q2: 15 Feb, Q3: 15 May, Q4: 15 Aug </span> </span> </td> </tbody> </table> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-gradient fl-node-608b61fe7622c fl-row-default-height fl-row-align-center" data-node="608b61fe7622c"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-608b61fe76357" data-node="608b61fe76357"> <div class="fl-col fl-node-608b61fe7635a" data-node="608b61fe7635a"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-608b61fe7635b" data-node="608b61fe7635b"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">ASQ airports survey more than 600,000 passengers annually.</span> </h2> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-6142794942e2f fl-row-default-height fl-row-align-center" data-node="6142794942e2f"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-6142794942e24" data-node="6142794942e24"> <div class="fl-col fl-node-6142794942e27" data-node="6142794942e27"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-6142794942e2e" data-node="6142794942e2e"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Additional services</span> </h2> </div> </div> <div class="fl-module fl-module-advanced-accordion fl-node-6142794942e29 fancy-accordion" data-node="6142794942e29"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-adv-accordion uabb-adv-accordion-collapse" data-enable_first="no" role="tablist" > <div class="uabb-adv-accordion-item" data-index="0"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button6142794942e29 uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >ASQ Departures PLUS</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content6142794942e29 fl-clearfix uabb-accordion-desc uabb-text-editor" aria-expanded="true" > <p>Flexibility to measure additional KPI’s and add extra questions from a pre-defined catalogue.</p> </div> </div> <div class="uabb-adv-accordion-item" data-index="1"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button6142794942e29 uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >Comprehensive Customer Experience Report</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content6142794942e29 fl-clearfix uabb-accordion-desc uabb-text-editor" aria-expanded="true" > <p>Provides attributes which have driven your passengers’ satisfaction.</p> </div> </div> <div class="uabb-adv-accordion-item" data-index="2"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button6142794942e29 uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >Dissatisfied Passenger Probe</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content6142794942e29 fl-clearfix uabb-accordion-desc uabb-text-editor" aria-expanded="true" > <p>Additional open comment analysis to understand the root cause of a passenger’s dissatisfaction.</p> </div> </div> <div class="uabb-adv-accordion-item" data-index="3"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button6142794942e29 uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >Airport Executive Presentation</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content6142794942e29 fl-clearfix uabb-accordion-desc uabb-text-editor" aria-expanded="true" > <p><span style="font-weight: 400;">Provide roadmap of where the airport should invest to significantly improve the passenger experience.</span></p> </div> </div> <div class="uabb-adv-accordion-item" data-index="4"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button6142794942e29 uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >Passenger Comments Analysis Report</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content6142794942e29 fl-clearfix uabb-accordion-desc uabb-text-editor" aria-expanded="true" > <p><span style="font-weight: 400;">When the airport wants to dig deeper into the results by examining open comments that are categorized and coded for that purpose.</span></p> </div> </div> <div class="uabb-adv-accordion-item" data-index="5"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button6142794942e29 uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >Terminal Analysis Report</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content6142794942e29 fl-clearfix uabb-accordion-desc uabb-text-editor" aria-expanded="true" > <p><span style="font-weight: 400;">Data provided by terminal when the airport wants to dig deeper into the results.</span></p> </div> </div> <div class="uabb-adv-accordion-item" data-index="6"> <div class="uabb-adv-accordion-button uabb-adv-accordion-button6142794942e29 uabb-adv-after-text" aria-selected="false" role="tab" tabindex="0" aria-expanded="true" aria-controls="expandable"> <h4 class="uabb-adv-accordion-button-label" >Passenger Personas and Journey Mapping</h4> <div class="uabb-adv-accordion-icon-wrap" ><i class="uabb-adv-accordion-button-icon fas fa-chevron-down"></i></div> </div> <div class="uabb-adv-accordion-content uabb-adv-accordion-content6142794942e29 fl-clearfix uabb-accordion-desc uabb-text-editor" aria-expanded="true" > <p>Personas with journey mapping allow the creation of different customer experiences to meet the needs of different kinds of passengers at every touchpoint, rather than a generic experience for everybody.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-gradient fl-node-epl38zxc02wy fl-row-default-height fl-row-align-center" data-node="epl38zxc02wy"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-3nwlu2tsp4eb" data-node="3nwlu2tsp4eb"> <div class="fl-col fl-node-qamokwbi8cfg" data-node="qamokwbi8cfg"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-eyt9mv3rdj46" data-node="eyt9mv3rdj46"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Connect with a customer experience expert to discuss additional services for your airport</span> </h2> </div> </div> <div class="fl-module fl-module-button fl-node-asxkwt59g0iy" data-node="asxkwt59g0iy"> <div class="fl-module-content fl-node-content"> <div class="fl-button-wrap fl-button-width-auto fl-button-center fl-button-has-icon"> <a href="mailto:aciasq@aci.aero" target="_blank" class="fl-button" rel="noopener" > <i class="fl-button-icon fl-button-icon-before far fa-envelope" aria-hidden="true"></i> <span class="fl-button-text">Contact us</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-color fl-node-608b62907419a fl-row-default-height fl-row-align-center" data-node="608b62907419a"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-608b629074395" data-node="608b629074395"> <div class="fl-col fl-node-608b629074399 fl-col-has-cols" data-node="608b629074399"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-608b62907439b" data-node="608b62907439b"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">The ASQ Barometer</span> </h2> </div> </div> <div class="fl-module fl-module-rich-text fl-node-608b62907439c" data-node="608b62907439c"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <p>Global passenger satisfaction at a glance.</p> </div> </div> </div> <div class="fl-col-group fl-node-6168ca492ac41 fl-col-group-nested fl-col-group-equal-height fl-col-group-align-center" data-node="6168ca492ac41"> <div class="fl-col fl-node-6168ca492ad9b fl-col-small" data-node="6168ca492ad9b"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-photo fl-node-62054e2e7572a" data-node="62054e2e7572a"> <div class="fl-module-content fl-node-content"> <div class="fl-photo fl-photo-align-center" itemscope itemtype="https://schema.org/ImageObject"> <div class="fl-photo-content fl-photo-img-jpg"> <a href="https://aci.aero/wp-content/uploads/2024/11/ACI-ASQ_Barometer-Q3-2024-OK-11.pdf" target="_blank" rel="noopener" itemprop="url"> <picture decoding="async" class="fl-photo-img wp-image-51828 size-full" itemprop="image" title="ACI ASQ_Barometer Q2 2024_page-0001"> <source type="image/webp" srcset="https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001.jpg.webp 1275w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-182x300.jpg.webp 182w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-622x1024.jpg.webp 622w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-768x1265.jpg.webp 768w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-933x1536.jpg.webp 933w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-1243x2048.jpg.webp 1243w" sizes="(max-width: 1275px) 100vw, 1275px"/> <img decoding="async" src="https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001.jpg" alt="ACI ASQ_Barometer Q2 2024_page-0001" itemprop="image" height="2100" width="1275" srcset="https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001.jpg 1275w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-182x300.jpg 182w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-622x1024.jpg 622w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-768x1265.jpg 768w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-933x1536.jpg 933w, https://aci.aero/wp-content/uploads/2024/07/ACI-ASQ_Barometer-Q2-2024_page-0001-1243x2048.jpg 1243w" sizes="(max-width: 1275px) 100vw, 1275px"/> </picture> </a> </div> </div> </div> </div> </div> </div> <div class="fl-col fl-node-6168ca492ad9f" data-node="6168ca492ad9f"> <div 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