Disable "download conversation" Button

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again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png","url":"https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853","lastActivityAt":"2024-11-14T22:41:52+00:00","publishedAt":"2024-03-14T15:44:59+00:00","contentType":"productUpdate","replyCount":71,"views":3716,"productAreas":[],"label":""},"config":{"selectedTopic":{"id":6853,"title":"Merge conversations & tickets- Beta available \ud83e\udd29","content":"<section class=\"callout callout-blue\"><div><div><div><div><p><strong>Update \ud83d\udca1<\/strong><br \/>\u00a0<\/p><p>The Merge Conversations &amp; Tickets feature is now in Beta again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. 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\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png","url":"https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853","lastActivityAt":"2024-11-14T22:41:52+00:00","publishedAt":"2024-03-14T15:44:59+00:00","contentType":"productUpdate","replyCount":71,"views":3716,"productAreas":[],"label":""}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.intercom.com/product-updates/merge-conversations-tickets-beta-available-6853"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Merge conversations & tickets- Beta available 🤩</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img 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col--main has--side qa-div-main"> <div class="box pagebox box--unbox "> <div class="box__content"> <div class="box qa-topic-first-post" data-helper="class-toggle"> <div data-component="search-conversion"></div> <div data-preact='destination/modules/Content/TopicView/index' data-props='{"phrases":{"Forum":{"topic.closed.info_message":"This topic has been closed for comments","post.like.number.including_self":"You and {numberOfLikes} other person like this|You and {numberOfLikes} other people like this","post.like.number.only_self":"You like this","post.like.number":"{numberOfLikes} person likes this|{numberOfLikes} people like this","tags.add":"Add tags here- if topic relates to multiple subjects","validation.text.required":"You have not entered any text yet.","topic_view.reported_content_modal.reason.placeholder":"Type your reason here","topic_view.reported_content_modal.reason_not_provided.error":"Please add your reason to the report.","Something's gone wrong.":"Something's gone 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All"}},"languageList":[],"currentUser":{"id":null,"name":null,"avatar":null,"url":"\/members\/-"},"showBadges":true,"showReputation":true,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","topic":{"id":6505,"threadId":8451,"postId":25642,"title":"Disable \"download conversation\" Button","contentType":"question","content":"<p>Hi,\u00a0<br \/>I am searching for a solution to disable the \u201cdownload conversation\u201d button on the messenger widget, but it looks like it is not quite possible.<br \/><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/7e047976-c5a9-49af-ae7b-6a6ba570a85c.png\" \/><\/figure><p>\u00a0<\/p>","publishedAt":"2024-11-21T07:27:35+0000","author":{"userId":18414,"username":"Wen Qin","avatar":"","profileUrl":"\/members\/wen-qin-18414","reputation":1,"rank":{"id":"9","name":"New Participant","avatarIcon":{"source":"","thumbnail":""},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[],"signature":"","posts":0,"customoptions":7,"options":1024,"usertitle":"New Participant","customtitle":"New Participant"},"sticky":false,"replyCount":0,"likedBy":["17732"],"poll":null,"answeredPoll":false,"bestAnswer":null,"tags":["Conversations","Messenger"],"forum":{"url":"\/conversations-9","categoryId":9,"title":"Conversations","parent":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"metaRobots":"index, follow","type":0}},"authorData":{"18414":{"id":18414,"url":"\/members\/wen-qin-18414","name":"Wen Qin","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false}},"pinnedReply":null,"showReport":true,"currentPage":1,"canEndUserAddPublicTags":false,"isPublicTagManagementEnabled":null,"disableFileAttachments":true,"unlimitedEditPermission":false,"topicPrefixQuestion":"vraag","topicPrefixAnswer":"beantwoord","isPreview":null,"timeSincePublished":"2 days ago","timeSincePublishedDescription":"21 November 2024","featuredImage":null,"publicLabel":null,"ideaStatus":null,"productAreas":null,"ssoLoginUrl":"","contentHelpfulnessData":{"topic":{"id":8451,"title":null,"prefixId":"vraag","contentType":"question","views":5},"phrases":{"Forum":{"topic.helpfulness.text":"Did this topic help you find an answer to your question?","topic.helpfulness.thanks":"Thanks for your feedback","topic.helpfulness.indicator":"found this helpful","topic_view.reported_content_modal.reason.placeholder":"Type your reason here","topic_view.reported_content_modal.reason_not_provided.error":"Please add your reason to the report."}}}}'><div class=""><div class="post__content js-content--original qa-topic-post-content post__content--new-editor" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>Hi, <br />I am searching for a solution to disable the “download conversation” button on the messenger widget, but it looks like it is not quite possible.<br /><br /> </p><figure><img alt="" src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/7e047976-c5a9-49af-ae7b-6a6ba570a85c.png" /></figure><p> </p> </div></div></div> </div> <div class="box" data-preact="destination/modules/Content/TopicView/TopicReplies" data-props='{"currentUser":{"id":null,"name":null,"avatar":null,"url":"\/members\/-"},"type":"question","topic":{"id":6505,"threadId":8451,"postId":25642,"title":"Disable \"download conversation\" Button","contentType":"question","content":"<p>Hi,\u00a0<br \/>I am searching for a solution to disable the \u201cdownload conversation\u201d button on the messenger widget, but it looks like it is not quite possible.<br \/><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/7e047976-c5a9-49af-ae7b-6a6ba570a85c.png\" \/><\/figure><p>\u00a0<\/p>","publishedAt":"2024-11-21T07:27:35+0000","author":{"userId":18414,"username":"Wen Qin","avatar":"","profileUrl":"\/members\/wen-qin-18414","reputation":1,"rank":{"id":"9","name":"New Participant","avatarIcon":{"source":"","thumbnail":""},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[],"signature":"","posts":0,"customoptions":7,"options":1024,"usertitle":"New Participant","customtitle":"New 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