UNDP Shop - Frequently Asked Questions (FAQs)

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Once submitted, we will respond via email (be sure to check all folders).\u0026nbsp;\u0026nbsp;\u003c\/span\u003e\u003c\/p\u003e"},"headerAlignment":"left"},"isStepByStepForm":true,"publish":{"requiredLogin":false,"requiredLoginMessage":"Please \u003ca href=\"\/account\/login\" title=\"login\"\u003elogin\u003c\/a\u003e to continue","publishType":"embedCode","embedCode":"\u003cdiv class=\"globo-formbuilder\" data-id=\"NjkxMTI=\"\u003e\u003c\/div\u003e","shortCode":"{formbuilder:NjkxMTI=}","popup":"\u003cdiv class=\"globo-formbuilder\" data-id=\"\"\u003e\u003c\/div\u003e","lightbox":"\u003cdiv class=\"globo-form-publish-modal lightbox hidden\" data-id=\"69112\"\u003e\u003cdiv class=\"globo-form-modal-content\"\u003e\u003cdiv class=\"globo-formbuilder\" data-id=\"NjkxMTI=\"\u003e\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e","enableAddShortCode":true,"selectPage":"81092083846","selectPositionOnPage":"bottom","selectTime":"forever","setCookie":"1","setCookieHours":"1","setCookieWeeks":"1"},"reCaptcha":{"enable":false,"note":"Please make sure that you have set Google reCaptcha v2 Site key and Secret key in \u003ca href=\"\/admin\/settings\"\u003eSettings\u003c\/a\u003e"},"html":"\n\u003cdiv class=\"globo-form boxed-form globo-form-id-116923 \" data-locale=\"en\" \u003e\n\n\u003cstyle\u003e\n\n\n :root .globo-form-app[data-id=\"116923\"]{\n \n --gfb-color-solidButton: 74,144,226;\n --gfb-color-solidButtonColor: rgb(var(--gfb-color-solidButton));\n --gfb-color-solidButtonLabel: 255,255,255;\n --gfb-color-solidButtonLabelColor: rgb(var(--gfb-color-solidButtonLabel));\n --gfb-color-text: 0,0,0;\n --gfb-color-textColor: rgb(var(--gfb-color-text));\n --gfb-color-outlineButton: 74,144,226;\n --gfb-color-outlineButtonColor: rgb(var(--gfb-color-outlineButton));\n --gfb-color-background: 255,255,255;\n --gfb-color-backgroundColor: rgb(var(--gfb-color-background));\n \n --gfb-main-color: rgba(74,144,226,1);\n --gfb-primary-color: var(--gfb-color-solidButtonColor, var(--gfb-main-color));\n --gfb-primary-text-color: var(--gfb-color-solidButtonLabelColor, #FFF);\n --gfb-form-width: 600px;\n --gfb-font-family: inherit;\n --gfb-font-style: inherit;\n --gfb--image: 40%;\n --gfb-image-ratio-draft: var(--gfb--image);\n --gfb-image-ratio: var(--gfb-image-ratio-draft);\n \n --gfb-bg-temp-color: #FFF;\n --gfb-bg-position: middle;\n \n --gfb-bg-temp-color: #FFF;\n \n --gfb-bg-color: var(--gfb-color-backgroundColor, var(--gfb-bg-temp-color));\n \n }\n \n.globo-form-id-116923 .globo-form-app{\n max-width: 600px;\n width: -webkit-fill-available;\n \n background-color: var(--gfb-bg-color);\n \n \n}\n\n.globo-form-id-116923 .globo-form-app .globo-heading{\n color: var(--gfb-color-textColor, #000)\n}\n\n\n.globo-form-id-116923 .globo-form-app .header {\n text-align:left;\n}\n\n\n.globo-form-id-116923 .globo-form-app .globo-description,\n.globo-form-id-116923 .globo-form-app .header .globo-description{\n --gfb-color-description: rgba(var(--gfb-color-text), 0.8);\n color: var(--gfb-color-description, #6c757d);\n}\n.globo-form-id-116923 .globo-form-app .globo-label,\n.globo-form-id-116923 .globo-form-app .globo-form-control label.globo-label,\n.globo-form-id-116923 .globo-form-app .globo-form-control label.globo-label span.label-content{\n color: var(--gfb-color-textColor, #000);\n text-align: left;\n}\n.globo-form-id-116923 .globo-form-app .globo-label.globo-position-label{\n height: 20px !important;\n}\n.globo-form-id-116923 .globo-form-app .globo-form-control .help-text.globo-description,\n.globo-form-id-116923 .globo-form-app .globo-form-control span.globo-description{\n --gfb-color-description: rgba(var(--gfb-color-text), 0.8);\n color: var(--gfb-color-description, #6c757d);\n}\n.globo-form-id-116923 .globo-form-app .globo-form-control .checkbox-wrapper .globo-option,\n.globo-form-id-116923 .globo-form-app .globo-form-control .radio-wrapper .globo-option\n{\n color: var(--gfb-color-textColor, #000);\n}\n.globo-form-id-116923 .globo-form-app .footer,\n.globo-form-id-116923 .globo-form-app .gfb__footer{\n text-align:left;\n}\n.globo-form-id-116923 .globo-form-app .footer button,\n.globo-form-id-116923 .globo-form-app .gfb__footer button{\n border:1px solid var(--gfb-primary-color);\n \n}\n.globo-form-id-116923 .globo-form-app .footer button.submit,\n.globo-form-id-116923 .globo-form-app .gfb__footer button.submit\n.globo-form-id-116923 .globo-form-app .footer button.checkout,\n.globo-form-id-116923 .globo-form-app .gfb__footer button.checkout,\n.globo-form-id-116923 .globo-form-app .footer button.action.loading .spinner,\n.globo-form-id-116923 .globo-form-app .gfb__footer button.action.loading .spinner{\n background-color: var(--gfb-primary-color);\n color : #ffffff;\n}\n.globo-form-id-116923 .globo-form-app .globo-form-control .star-rating\u003efieldset:not(:checked)\u003elabel:before {\n content: url('data:image\/svg+xml; utf8, \u003csvg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"star\" class=\"svg-inline--fa fa-star fa-w-18\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"\u003e\u003cpath fill=\"rgba(74,144,226,1)\" d=\"M528.1 171.5L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6zM388.6 312.3l23.7 138.4L288 385.4l-124.3 65.3 23.7-138.4-100.6-98 139-20.2 62.2-126 62.2 126 139 20.2-100.6 98z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e');\n}\n.globo-form-id-116923 .globo-form-app .globo-form-control .star-rating\u003efieldset\u003einput:checked ~ label:before {\n content: url('data:image\/svg+xml; utf8, \u003csvg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"star\" class=\"svg-inline--fa fa-star fa-w-18\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"\u003e\u003cpath fill=\"rgba(74,144,226,1)\" d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e');\n}\n.globo-form-id-116923 .globo-form-app .globo-form-control .star-rating\u003efieldset:not(:checked)\u003elabel:hover:before,\n.globo-form-id-116923 .globo-form-app .globo-form-control .star-rating\u003efieldset:not(:checked)\u003elabel:hover ~ label:before{\n content : url('data:image\/svg+xml; utf8, \u003csvg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"star\" class=\"svg-inline--fa fa-star fa-w-18\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"\u003e\u003cpath fill=\"rgba(74,144,226,1)\" d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"\u003e\u003c\/path\u003e\u003c\/svg\u003e')\n}\n.globo-form-id-116923 .globo-form-app .globo-form-control .checkbox-wrapper .checkbox-input:checked ~ .checkbox-label:before {\n border-color: var(--gfb-primary-color);\n box-shadow: 0 4px 6px rgba(50,50,93,0.11), 0 1px 3px rgba(0,0,0,0.08);\n background-color: var(--gfb-primary-color);\n}\n.globo-form-id-116923 .globo-form-app .step.-completed .step__number,\n.globo-form-id-116923 .globo-form-app .line.-progress,\n.globo-form-id-116923 .globo-form-app .line.-start{\n background-color: var(--gfb-primary-color);\n}\n.globo-form-id-116923 .globo-form-app .checkmark__check,\n.globo-form-id-116923 .globo-form-app .checkmark__circle{\n stroke: var(--gfb-primary-color);\n}\n.globo-form-id-116923 .floating-button{\n background-color: var(--gfb-primary-color);\n}\n.globo-form-id-116923 .globo-form-app .globo-form-control .checkbox-wrapper .checkbox-input ~ .checkbox-label:before,\n.globo-form-app .globo-form-control .radio-wrapper .radio-input ~ .radio-label:after{\n border-color : var(--gfb-primary-color);\n}\n.globo-form-id-116923 .flatpickr-day.selected, \n.globo-form-id-116923 .flatpickr-day.startRange, \n.globo-form-id-116923 .flatpickr-day.endRange, \n.globo-form-id-116923 .flatpickr-day.selected.inRange, \n.globo-form-id-116923 .flatpickr-day.startRange.inRange, \n.globo-form-id-116923 .flatpickr-day.endRange.inRange, \n.globo-form-id-116923 .flatpickr-day.selected:focus, \n.globo-form-id-116923 .flatpickr-day.startRange:focus, \n.globo-form-id-116923 .flatpickr-day.endRange:focus, \n.globo-form-id-116923 .flatpickr-day.selected:hover, \n.globo-form-id-116923 .flatpickr-day.startRange:hover, \n.globo-form-id-116923 .flatpickr-day.endRange:hover, \n.globo-form-id-116923 .flatpickr-day.selected.prevMonthDay, \n.globo-form-id-116923 .flatpickr-day.startRange.prevMonthDay, \n.globo-form-id-116923 .flatpickr-day.endRange.prevMonthDay, \n.globo-form-id-116923 .flatpickr-day.selected.nextMonthDay, \n.globo-form-id-116923 .flatpickr-day.startRange.nextMonthDay, \n.globo-form-id-116923 .flatpickr-day.endRange.nextMonthDay {\n background: var(--gfb-primary-color);\n border-color: var(--gfb-primary-color);\n}\n.globo-form-id-116923 .globo-paragraph {\n background: #fff;\n color: var(--gfb-color-textColor, #000);\n width: 100%!important;\n}\n\n[dir=\"rtl\"] .globo-form-app .header .title,\n[dir=\"rtl\"] .globo-form-app .header .description,\n[dir=\"rtl\"] .globo-form-id-116923 .globo-form-app .globo-heading,\n[dir=\"rtl\"] .globo-form-id-116923 .globo-form-app .globo-label,\n[dir=\"rtl\"] .globo-form-id-116923 .globo-form-app .globo-form-control label.globo-label,\n[dir=\"rtl\"] .globo-form-id-116923 .globo-form-app .globo-form-control label.globo-label span.label-content{\n text-align: right;\n}\n\n[dir=\"rtl\"] .globo-form-app .line {\n left: unset;\n right: 50%;\n}\n\n[dir=\"rtl\"] .globo-form-id-116923 .globo-form-app .line.-start {\n left: unset; \n right: 0%;\n}\n\n\u003c\/style\u003e\n\n\n\n\n\u003cdiv class=\"globo-form-app boxed-layout gfb-style-classic gfb-font-size-medium\" data-id=116923\u003e\n \n \u003cdiv class=\"header dismiss hidden\" onclick=\"Globo.FormBuilder.closeModalForm(this)\"\u003e\n \u003csvg width=20 height=20 viewBox=\"0 0 20 20\" class=\"\" focusable=\"false\" aria-hidden=\"true\"\u003e\u003cpath d=\"M11.414 10l4.293-4.293a.999.999 0 1 0-1.414-1.414L10 8.586 5.707 4.293a.999.999 0 1 0-1.414 1.414L8.586 10l-4.293 4.293a.999.999 0 1 0 1.414 1.414L10 11.414l4.293 4.293a.997.997 0 0 0 1.414 0 .999.999 0 0 0 0-1.414L11.414 10z\" fill-rule=\"evenodd\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\n \u003c\/div\u003e\n \u003cform class=\"g-container\" novalidate action=\"https:\/\/form.globo.io\/api\/front\/form\/116923\/send\" method=\"POST\" enctype=\"multipart\/form-data\" data-id=116923\u003e\n \n \n \u003cdiv class=\"header\"\u003e\n \u003ch3 class=\"title globo-heading\"\u003eLooking for a quote? Help us help you \u003c\/h3\u003e\n \n \u003cdiv class=\"description globo-description\"\u003e\u003cp\u003e\u003cspan style=\"background-color: rgb(255, 255, 255); color: rgb(108, 117, 125);\"\u003eLet’s get your order ready! Once submitted, we will respond via email (be sure to check all folders).\u0026nbsp;\u0026nbsp;\u003c\/span\u003e\u003c\/p\u003e\u003c\/div\u003e\n \n \u003c\/div\u003e\n \n \n \n \u003cdiv class=\"globo-formbuilder-wizard\" data-id=116923\u003e\n \u003cdiv class=\"wizard__content\"\u003e\n \u003cheader class=\"wizard__header\"\u003e\n \u003cdiv class=\"wizard__steps\"\u003e\n \u003cnav class=\"steps hidden\"\u003e\n \n \n \n \n \n \n \n \n \n \u003cdiv class=\"step last \" data-element-id=\"group-1\" data-step=\"0\" \u003e\n \u003cdiv class=\"step__content\"\u003e\n \u003cp class=\"step__number\"\u003e\u003c\/p\u003e\n \u003csvg class=\"checkmark\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=52 height=52 viewBox=\"0 0 52 52\"\u003e\n \u003ccircle class=\"checkmark__circle\" cx=\"26\" cy=\"26\" r=\"25\" fill=\"none\"\/\u003e\n \u003cpath class=\"checkmark__check\" fill=\"none\" d=\"M14.1 27.2l7.1 7.2 16.7-16.8\"\/\u003e\n \u003c\/svg\u003e\n \u003cdiv class=\"lines\"\u003e\n \n \u003cdiv class=\"line -start\"\u003e\u003c\/div\u003e\n \n \u003cdiv class=\"line -background\"\u003e\n \u003c\/div\u003e\n \u003cdiv class=\"line -progress\"\u003e\n \u003c\/div\u003e\n \u003c\/div\u003e \n \u003c\/div\u003e\n \u003c\/div\u003e\n \n \u003c\/nav\u003e\n \u003c\/div\u003e\n \u003c\/header\u003e\n \u003cdiv class=\"panels\"\u003e\n \n \n \n \n \u003cdiv class=\"panel \" data-element-id=\"group-1\" data-id=116923 data-step=\"0\" style=\"padding-top:0\"\u003e\n \n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-2-column \" data-type='text'\u003e\n \n \n \n\u003clabel tabindex=\"0\" for=\"116923-text-1\" class=\"classic-label globo-label gfb__label-v2 \" data-label=\"Name of organization\"\u003e\n \u003cspan class=\"label-content\" data-label=\"Name of organization\"\u003eName of organization\u003c\/span\u003e\n \n \u003cspan class=\"text-danger text-smaller\"\u003e *\u003c\/span\u003e\n \n\u003c\/label\u003e\n\n \n\n \u003cdiv class=\"globo-form-input\"\u003e\n \n \n \u003cinput type=\"text\" data-type=\"text\" class=\"classic-input\" id=\"116923-text-1\" name=\"text-1\" placeholder=\"\" presence \u003e\n \u003c\/div\u003e\n \n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-2-column \" data-type='email'\u003e\n \n \n \n\u003clabel tabindex=\"0\" for=\"116923-email\" class=\"classic-label globo-label gfb__label-v2 \" data-label=\"Email\"\u003e\n \u003cspan class=\"label-content\" data-label=\"Email\"\u003eEmail\u003c\/span\u003e\n \n \u003cspan class=\"text-danger text-smaller\"\u003e *\u003c\/span\u003e\n \n\u003c\/label\u003e\n\n \n\n \u003cdiv class=\"globo-form-input\"\u003e\n \n \n \u003cinput type=\"text\" data-type=\"email\" class=\"classic-input\" id=\"116923-email\" name=\"email\" placeholder=\"Email\" presence \u003e\n \u003c\/div\u003e\n \n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-2-column \" data-type='text'\u003e\n \n \n \n\u003clabel tabindex=\"0\" for=\"116923-text\" class=\"classic-label globo-label gfb__label-v2 \" data-label=\"Name\"\u003e\n \u003cspan class=\"label-content\" data-label=\"Name\"\u003eName\u003c\/span\u003e\n \n \u003cspan class=\"text-danger text-smaller\"\u003e *\u003c\/span\u003e\n \n\u003c\/label\u003e\n\n \n\n \u003cdiv class=\"globo-form-input\"\u003e\n \n \n \u003cinput type=\"text\" data-type=\"text\" class=\"classic-input\" id=\"116923-text\" name=\"text\" placeholder=\"Your name\" presence \u003e\n \u003c\/div\u003e\n \n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-2-column \" data-type='text'\u003e\n \n \n \n\u003clabel tabindex=\"0\" for=\"116923-text-2\" class=\"classic-label globo-label gfb__label-v2 \" data-label=\"Role\"\u003e\n \u003cspan class=\"label-content\" data-label=\"Role\"\u003eRole\u003c\/span\u003e\n \n \u003cspan class=\"text-danger text-smaller\"\u003e *\u003c\/span\u003e\n \n\u003c\/label\u003e\n\n \n\n \u003cdiv class=\"globo-form-input\"\u003e\n \n \n \u003cinput type=\"text\" data-type=\"text\" class=\"classic-input\" id=\"116923-text-2\" name=\"text-2\" placeholder=\"Your role in the organization\" presence \u003e\n \u003c\/div\u003e\n \n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-1-column \" data-type='hidden' style=\"display: none;visibility: hidden;\"\u003e\n \u003clabel for=\"hidden\" class=\"classic-label globo-label\" data-label=\"Hidden\"\u003e\n \u003cspan class=\"label-content\" data-label=\"Hidden\"\u003eHidden\u003c\/span\u003e\n \u003cspan\u003e\u003c\/span\u003e\n \u003c\/label\u003e\n \n \u003cinput type=\"hidden\" data-type=\"fixed\" id=\"hidden\" name=\"hidden\" value=\"subscribed\"\u003e\n \n\u003c\/div\u003e\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-2-column \" data-type='checkbox' data-default-value=\"\\\" data-type=\"checkbox\"\u003e\n \u003clabel tabindex=\"0\" class=\"classic-label globo-label \" data-label=\"Is this a\"\u003e\u003cspan class=\"label-content\" data-label=\"Is this a\"\u003eIs this a\u003c\/span\u003e\u003cspan class=\"text-danger text-smaller\"\u003e *\u003c\/span\u003e\u003c\/label\u003e\n \n \n \u003cdiv class=\"globo-form-input\"\u003e\n \u003cul class=\"flex-wrap\"\u003e\n \n \n \n \n \n \u003cli class=\"globo-list-control option-1-column\"\u003e\n \u003cdiv class=\"checkbox-wrapper\"\u003e\n \u003cinput class=\"checkbox-input\" id=\"116923-checkbox-3-Bulk order -\" type=\"checkbox\" data-type=\"checkbox\" name=\"checkbox-3[]\" presence value=\"Bulk order \" \u003e\n \u003clabel tabindex=\"0\" aria-label=\"Bulk order \" class=\"checkbox-label globo-option\" for=\"116923-checkbox-3-Bulk order -\"\u003eBulk order \u003c\/label\u003e\n \u003c\/div\u003e\n \u003c\/li\u003e\n \n \n \n \n \n \u003cli class=\"globo-list-control option-1-column\"\u003e\n \u003cdiv class=\"checkbox-wrapper\"\u003e\n \u003cinput class=\"checkbox-input\" id=\"116923-checkbox-3-Events order-\" type=\"checkbox\" data-type=\"checkbox\" name=\"checkbox-3[]\" presence value=\"Events order\" \u003e\n \u003clabel tabindex=\"0\" aria-label=\"Events order\" class=\"checkbox-label globo-option\" for=\"116923-checkbox-3-Events order-\"\u003eEvents order\u003c\/label\u003e\n \u003c\/div\u003e\n \u003c\/li\u003e\n \n \n \n \n \n \u003cli class=\"globo-list-control option-1-column\"\u003e\n \u003cdiv class=\"checkbox-wrapper\"\u003e\n \u003cinput class=\"checkbox-input\" id=\"116923-checkbox-3-Customized order-\" type=\"checkbox\" data-type=\"checkbox\" name=\"checkbox-3[]\" presence value=\"Customized order\" \u003e\n \u003clabel tabindex=\"0\" aria-label=\"Customized order\" class=\"checkbox-label globo-option\" for=\"116923-checkbox-3-Customized order-\"\u003eCustomized order\u003c\/label\u003e\n \u003c\/div\u003e\n \u003c\/li\u003e\n \n \n \u003c\/ul\u003e\n \u003c\/div\u003e\n \u003csmall class=\"help-text globo-description\"\u003e\u003c\/small\u003e\n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-2-column \" data-type='radio' data-default-value=\"\" data-type=\"radio\"\u003e\n \u003clabel tabindex=\"0\" class=\"classic-label globo-label \" data-label=\"Sector or Industry\"\u003e\u003cspan class=\"label-content\" data-label=\"Sector or Industry\"\u003eSector or Industry\u003c\/span\u003e\u003cspan class=\"text-danger text-smaller\"\u003e *\u003c\/span\u003e\u003c\/label\u003e\n \n \n \u003cdiv class=\"globo-form-input\"\u003e\n \u003cul class=\"flex-wrap\"\u003e\n \n \u003cli class=\"globo-list-control option-1-column\"\u003e\n \u003cdiv class=\"radio-wrapper\"\u003e\n \u003cinput class=\"radio-input\" id=\"116923-radio-2-Education-\" type=\"radio\" data-type=\"radio\" name=\"radio-2\" presence value=\"Education\"\u003e\n \u003clabel tabindex=\"0\" aria-label=\"Education\" class=\"radio-label globo-option\" for=\"116923-radio-2-Education-\"\u003eEducation\u003c\/label\u003e\n \u003c\/div\u003e\n \u003c\/li\u003e\n \n \u003cli class=\"globo-list-control option-1-column\"\u003e\n \u003cdiv class=\"radio-wrapper\"\u003e\n \u003cinput class=\"radio-input\" id=\"116923-radio-2-Government-\" type=\"radio\" data-type=\"radio\" name=\"radio-2\" presence value=\"Government\"\u003e\n \u003clabel tabindex=\"0\" aria-label=\"Government\" class=\"radio-label globo-option\" for=\"116923-radio-2-Government-\"\u003eGovernment\u003c\/label\u003e\n \u003c\/div\u003e\n \u003c\/li\u003e\n \n \u003cli class=\"globo-list-control option-1-column\"\u003e\n \u003cdiv class=\"radio-wrapper\"\u003e\n \u003cinput class=\"radio-input\" id=\"116923-radio-2-Private sector-\" type=\"radio\" data-type=\"radio\" name=\"radio-2\" presence value=\"Private sector\"\u003e\n \u003clabel tabindex=\"0\" aria-label=\"Private sector\" class=\"radio-label globo-option\" for=\"116923-radio-2-Private sector-\"\u003ePrivate sector\u003c\/label\u003e\n \u003c\/div\u003e\n \u003c\/li\u003e\n \n \u003cli class=\"globo-list-control option-1-column\"\u003e\n \u003cdiv class=\"radio-wrapper\"\u003e\n \u003cinput class=\"radio-input\" id=\"116923-radio-2-Non-profit-\" type=\"radio\" data-type=\"radio\" name=\"radio-2\" presence value=\"Non-profit\"\u003e\n \u003clabel tabindex=\"0\" aria-label=\"Non-profit\" class=\"radio-label globo-option\" for=\"116923-radio-2-Non-profit-\"\u003eNon-profit\u003c\/label\u003e\n \u003c\/div\u003e\n \u003c\/li\u003e\n \n \u003cli class=\"globo-list-control option-1-column\"\u003e\n \u003cdiv class=\"radio-wrapper\"\u003e\n \u003cinput class=\"radio-input\" id=\"116923-radio-2-Other-\" type=\"radio\" data-type=\"radio\" name=\"radio-2\" presence value=\"Other\"\u003e\n \u003clabel tabindex=\"0\" aria-label=\"Other\" class=\"radio-label globo-option\" for=\"116923-radio-2-Other-\"\u003eOther\u003c\/label\u003e\n \u003c\/div\u003e\n \u003c\/li\u003e\n \n \n \u003c\/ul\u003e\n \u003c\/div\u003e\n \u003csmall class=\"help-text globo-description\"\u003e\u003c\/small\u003e\n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-1-column \" data-type='textarea'\u003e\n \n \n \n\u003clabel tabindex=\"0\" for=\"116923-textarea\" class=\"classic-label globo-label gfb__label-v2 \" data-label=\"Order details: Product and quantity\"\u003e\n \u003cspan class=\"label-content\" data-label=\"Order details: Product and quantity\"\u003eOrder details: Product and quantity\u003c\/span\u003e\n \n \u003cspan class=\"text-danger text-smaller\"\u003e *\u003c\/span\u003e\n \n\u003c\/label\u003e\n\n \n\n \u003cdiv class=\"globo-form-input\"\u003e\n \n \u003ctextarea id=\"116923-textarea\" data-type=\"textarea\" class=\"classic-input\" rows=\"3\" name=\"textarea\" placeholder=\"Which products are you interested in purchasing and what quantities do you need?\" presence \u003e\u003c\/textarea\u003e\n \u003c\/div\u003e\n \n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-2-column \" data-type='datetime'\u003e\n \n \n \n\u003clabel tabindex=\"0\" for=\"116923-datetime-1\" class=\"classic-label globo-label gfb__label-v2 \" data-label=\"Timeline\"\u003e\n \u003cspan class=\"label-content\" data-label=\"Timeline\"\u003eTimeline\u003c\/span\u003e\n \n \u003cspan class=\"text-danger text-smaller\"\u003e *\u003c\/span\u003e\n \n\u003c\/label\u003e\n\n \n\n \u003cdiv class=\"globo-form-input\"\u003e\n \n \n \u003cinput \n type=\"text\" \n autocomplete=\"off\"\n \n data-type=\"datetime\" \n class=\"classic-input\" \n id=\"116923-datetime-1\" \n name=\"datetime-1\" \n placeholder=\"By when you need to receive your order?\" \n presence \n data-format=\"date\" \n \n dataDateFormat=\"Y-m-d\" \n dataTimeFormat=\"12h\" \n \n \u003e\n \u003c\/div\u003e\n \n \u003csmall class=\"help-text globo-description\"\u003e\u003c\/small\u003e\n \n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-2-column \" data-type='text'\u003e\n \n \n \n\u003clabel tabindex=\"0\" for=\"116923-text-3\" class=\"classic-label globo-label gfb__label-v2 \" data-label=\"Phone Number\"\u003e\n \u003cspan class=\"label-content\" data-label=\"Phone Number\"\u003ePhone Number\u003c\/span\u003e\n \n \u003cspan\u003e\u003c\/span\u003e\n \n\u003c\/label\u003e\n\n \n\n \u003cdiv class=\"globo-form-input\"\u003e\n \n \n \u003cinput type=\"text\" data-type=\"text\" class=\"classic-input\" id=\"116923-text-3\" name=\"text-3\" placeholder=\"\" \u003e\n \u003c\/div\u003e\n \n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-1-column \" data-type='text'\u003e\n \n \n \n\u003clabel tabindex=\"0\" for=\"116923-text-4\" class=\"classic-label globo-label gfb__label-v2 \" data-label=\"Shipping address\"\u003e\n \u003cspan class=\"label-content\" data-label=\"Shipping address\"\u003eShipping address\u003c\/span\u003e\n \n \u003cspan class=\"text-danger text-smaller\"\u003e *\u003c\/span\u003e\n \n\u003c\/label\u003e\n\n \n\n \u003cdiv class=\"globo-form-input\"\u003e\n \n \n \u003cinput type=\"text\" data-type=\"text\" class=\"classic-input\" id=\"116923-text-4\" name=\"text-4\" placeholder=\"\" presence \u003e\n \u003c\/div\u003e\n \n \u003csmall class=\"messages\"\u003e\u003c\/small\u003e\n\u003c\/div\u003e\n\n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\u003cdiv class=\"globo-form-control layout-1-column \" data-type='paragraph'\u003e\n \u003cdiv tabindex=\"0\" class=\"globo-paragraph\" id=\"paragraph\" \u003e\u003ch6\u003eBy submitting this form, you agree to receive promotional communications from UNDP Shop\u003c\/h6\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\n\n \n \n \n \n \n \u003c\/div\u003e\n \n \u003c\/div\u003e\n \n \n \u003cp style=\"text-align: right;font-size:small;display: block !important;\"\u003ePowered by G: \u003ca href=\"https:\/\/apps.shopify.com\/form-builder-contact-form\" target=\"_blank\"\u003eForm Builder\u003c\/a\u003e\u003c\/p\u003e\n \n \n \u003cdiv class=\"message error\" data-other-error=\"Something went wrong, please try again\"\u003e\n \u003cdiv class=\"content\"\u003e\u003c\/div\u003e\n \u003cdiv class=\"dismiss\" onclick=\"Globo.FormBuilder.dismiss(this)\"\u003e\n \u003csvg width=20 height=20 viewBox=\"0 0 20 20\" class=\"\" focusable=\"false\" aria-hidden=\"true\"\u003e\u003cpath d=\"M11.414 10l4.293-4.293a.999.999 0 1 0-1.414-1.414L10 8.586 5.707 4.293a.999.999 0 1 0-1.414 1.414L8.586 10l-4.293 4.293a.999.999 0 1 0 1.414 1.414L10 11.414l4.293 4.293a.997.997 0 0 0 1.414 0 .999.999 0 0 0 0-1.414L11.414 10z\" fill-rule=\"evenodd\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\n \u003c\/div\u003e\n \u003c\/div\u003e\n \n \n \n \u003cdiv class=\"message success\"\u003e\n \n \u003cdiv class=\"gfb__discount-wrapper\" onclick=\"Globo.FormBuilder.handleCopyDiscountCode(this)\"\u003e\n \u003cdiv class=\"gfb__content-discount\"\u003e\n \u003cspan class=\"gfb__discount-code\"\u003e\u003c\/span\u003e\n \u003cdiv class=\"gfb__copy\"\u003e\n \u003csvg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"\u003e\u003cpath d=\"M384 336H192c-8.8 0-16-7.2-16-16V64c0-8.8 7.2-16 16-16l140.1 0L400 115.9V320c0 8.8-7.2 16-16 16zM192 384H384c35.3 0 64-28.7 64-64V115.9c0-12.7-5.1-24.9-14.1-33.9L366.1 14.1c-9-9-21.2-14.1-33.9-14.1H192c-35.3 0-64 28.7-64 64V320c0 35.3 28.7 64 64 64zM64 128c-35.3 0-64 28.7-64 64V448c0 35.3 28.7 64 64 64H256c35.3 0 64-28.7 64-64V416H272v32c0 8.8-7.2 16-16 16H64c-8.8 0-16-7.2-16-16V192c0-8.8 7.2-16 16-16H96V128H64z\"\/\u003e\u003c\/svg\u003e\n \u003c\/div\u003e\n \u003cdiv class=\"gfb__copied\"\u003e\n \u003csvg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"\u003e\u003cpath d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/\u003e\u003c\/svg\u003e\n \u003c\/div\u003e \n \u003c\/div\u003e\n \u003c\/div\u003e\n \u003cdiv class=\"content\"\u003e\u003ch4\u003eThanks for getting in touch!\u0026nbsp;\u003c\/h4\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eWe appreciate you contacting us. One of our colleagues will get back in touch with you soon!\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eHave a great day!\u003c\/p\u003e\u003c\/div\u003e\n \u003cdiv class=\"dismiss\" onclick=\"Globo.FormBuilder.dismiss(this)\"\u003e\n \u003csvg width=20 height=20 width=20 height=20 viewBox=\"0 0 20 20\" class=\"\" focusable=\"false\" aria-hidden=\"true\"\u003e\u003cpath d=\"M11.414 10l4.293-4.293a.999.999 0 1 0-1.414-1.414L10 8.586 5.707 4.293a.999.999 0 1 0-1.414 1.414L8.586 10l-4.293 4.293a.999.999 0 1 0 1.414 1.414L10 11.414l4.293 4.293a.997.997 0 0 0 1.414 0 .999.999 0 0 0 0-1.414L11.414 10z\" fill-rule=\"evenodd\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\n \u003c\/div\u003e\n \u003c\/div\u003e\n \n \n \n \u003cdiv class=\"gfb__footer wizard__footer\"\u003e\n \n \n \n \u003cbutton type=\"button\" class=\"action previous hidden classic-button\"\u003ePrevious\u003c\/button\u003e\n \u003cbutton type=\"button\" class=\"action next submit classic-button\" data-submitting-text=\"\" data-submit-text='\u003cspan class=\"spinner\"\u003e\u003c\/span\u003eSubmit' data-next-text=\"Next\" \u003e\u003cspan class=\"spinner\"\u003e\u003c\/span\u003eNext\u003c\/button\u003e\n \n \u003cp class=\"wizard__congrats-message\"\u003e\u003c\/p\u003e\n \u003c\/div\u003e\n \u003c\/div\u003e\n \u003c\/div\u003e\n \n \u003cinput type=\"hidden\" value=\"\" name=\"customer[id]\"\u003e\n \u003cinput type=\"hidden\" value=\"\" name=\"customer[email]\"\u003e\n \u003cinput type=\"hidden\" value=\"\" name=\"customer[name]\"\u003e\n \u003cinput type=\"hidden\" value=\"\" name=\"page[title]\"\u003e\n \u003cinput type=\"hidden\" value=\"\" name=\"page[href]\"\u003e\n \u003cinput type=\"hidden\" value=\"\" name=\"_keyLabel\"\u003e\n \u003c\/form\u003e\n \n \n \u003cdiv class=\"message success\"\u003e\n \n \u003cdiv class=\"gfb__discount-wrapper\" onclick=\"Globo.FormBuilder.handleCopyDiscountCode(this)\"\u003e\n \u003cdiv class=\"gfb__content-discount\"\u003e\n \u003cspan class=\"gfb__discount-code\"\u003e\u003c\/span\u003e\n \u003cdiv class=\"gfb__copy\"\u003e\n \u003csvg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"\u003e\u003cpath d=\"M384 336H192c-8.8 0-16-7.2-16-16V64c0-8.8 7.2-16 16-16l140.1 0L400 115.9V320c0 8.8-7.2 16-16 16zM192 384H384c35.3 0 64-28.7 64-64V115.9c0-12.7-5.1-24.9-14.1-33.9L366.1 14.1c-9-9-21.2-14.1-33.9-14.1H192c-35.3 0-64 28.7-64 64V320c0 35.3 28.7 64 64 64zM64 128c-35.3 0-64 28.7-64 64V448c0 35.3 28.7 64 64 64H256c35.3 0 64-28.7 64-64V416H272v32c0 8.8-7.2 16-16 16H64c-8.8 0-16-7.2-16-16V192c0-8.8 7.2-16 16-16H96V128H64z\"\/\u003e\u003c\/svg\u003e\n \u003c\/div\u003e\n \u003cdiv class=\"gfb__copied\"\u003e\n \u003csvg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"\u003e\u003cpath d=\"M438.6 105.4c12.5 12.5 12.5 32.8 0 45.3l-256 256c-12.5 12.5-32.8 12.5-45.3 0l-128-128c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L160 338.7 393.4 105.4c12.5-12.5 32.8-12.5 45.3 0z\"\/\u003e\u003c\/svg\u003e\n \u003c\/div\u003e \n \u003c\/div\u003e\n \u003c\/div\u003e\n \u003cdiv class=\"content\"\u003e\u003ch4\u003eThanks for getting in touch!\u0026nbsp;\u003c\/h4\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eWe appreciate you contacting us. One of our colleagues will get back in touch with you soon!\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eHave a great day!\u003c\/p\u003e\u003c\/div\u003e\n \u003cdiv class=\"dismiss\" onclick=\"Globo.FormBuilder.dismiss(this)\"\u003e\n \u003csvg width=20 height=20 viewBox=\"0 0 20 20\" class=\"\" focusable=\"false\" aria-hidden=\"true\"\u003e\u003cpath d=\"M11.414 10l4.293-4.293a.999.999 0 1 0-1.414-1.414L10 8.586 5.707 4.293a.999.999 0 1 0-1.414 1.414L8.586 10l-4.293 4.293a.999.999 0 1 0 1.414 1.414L10 11.414l4.293 4.293a.997.997 0 0 0 1.414 0 .999.999 0 0 0 0-1.414L11.414 10z\" fill-rule=\"evenodd\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\n \u003c\/div\u003e\n \u003c\/div\u003e\n \n \n\u003c\/div\u003e\n\n\u003c\/div\u003e\n"}}[116923]; window.Globo.FormBuilder.url = window.Globo.FormBuilder.shop.url; window.Globo.FormBuilder.CDN_URL = window.Globo.FormBuilder.shop.CDN_URL ?? window.Globo.FormBuilder.shop.url; window.Globo.FormBuilder.themeOs20 = true; 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window.ShopifyAnalytics.lib.page(null,{"pageType":"page","resourceType":"page","resourceId":61150756998,"shopifyEmitted":true}); var match = window.location.pathname.match(/checkouts\/(.+)\/(thank_you|post_purchase)/) var token = match? match[1]: undefined; if (!hasLoggedConversion(token)) { setCookieIfConversion(token); } }); var eventsListenerScript = document.createElement('script'); eventsListenerScript.async = true; eventsListenerScript.src = "//shop.undp.org/cdn/shopifycloud/shopify/assets/shop_events_listener-af52bb5773aaa9f7f1f7f1f7e3a010a904a5c7213a959b83580d22bc7920a2e4.js"; document.getElementsByTagName('head')[0].appendChild(eventsListenerScript); })();</script> <script defer src="https://shop.undp.org/cdn/shopifycloud/perf-kit/shopify-perf-kit-1.4.0.min.js" data-application="storefront-renderer" data-shop-id="15815497" data-render-region="gcp-asia-southeast1" data-page-type="page" data-theme-instance-id="129110605958" data-monorail-region="shop_domain" data-resource-timing-sampling-rate="10" ></script> </head> <body id="undp-shop-frequently-asked-questions-faqs" class="template-page" > <div id="CartDrawer" class="drawer drawer--right drawer--cart"> <div class="drawer__header sitewide--title-wrapper"> <div class="drawer__close js-drawer-close"> <button type="button" class="icon-fallback-text"> <i class="fa fa-times fa-lg" aria-hidden="true"></i> <span class="fallback-text">"Close Cart"</span> </button> </div> <div class="drawer__title h2 page--title " id="CartTitle">Shopping Cart</div> <div class="drawer__title h2 page--title hide" id="ShopNowTitle">Quick view</div> <div class="drawer__title h2 page--title hide" id="LogInTitle">Login</div> <div class="drawer__title h2 page--title hide" id="SearchTitle">Search for products on our site</div> </div> <div id="CartContainer"></div> <div id="ShopNowContainer" class="hide"></div> <div id="SearchContainer" class="hide"> <div class="wrapper search-drawer"> <div class="input-group"> <input type="search" name="q" id="search-input" placeholder="Search our store" class="input-group-field" aria-label="Search our store" autocomplete="off" /> <span class="input-group-btn"> <button type="submit" class="btn icon-fallback-text"> <i class="fa fa-search"></i> <span class="fallback-text">Search</span> </button> </span> </div> <script id="LiveSearchResultTemplate" type="text/template"> <div class="indiv-search-listing-grid"> <div class="grid"> {{#if image}} <div class="grid__item large--one-quarter live-search--image"> <a href="{{url}}" title="{{title}}"> <img class="lazyload" src="{{image}}" alt="{{title}}" {{#if imageResponsive}} data-src="{{imageResponsive}}" data-sizes="auto" {{/if}} > </a> </div> {{/if}} <div class="grid__item large--three-quarters line-search-content"> <h3> <a href="{{url}}" title="">{{title}}</a> </h3> <div> {{{price_html}}} </div> <p>{{content}}</p> </div> </div> </div> </script> <script type="text/javascript"> var SearchTranslations = { no_results_html: "Your search for \"{{ terms }}\" did not yield any results.", results_for_html: "Your search for \"{{ terms }}\" revealed the following:", products: "Products", pages: "Pages", articles: "Articles" }; </script> <div id="search-results" class="grid-uniform">  </div> <a id="search-show-more" href="#" class="btn hide">See more</a> </div> </div> <div id="LogInContainer" class="hide"></div> </div> <div id="DrawerOverlay"></div> <div id="PageContainer"> <div id="shopify-section-announcement-bar" class="shopify-section"> <style> .notification-bar{ background-color: #fcc30b; color: #000000; } .notification-bar a, .notification-bar .social-sharing.is-clean a{ color: #000000; } </style> <div class="notification-bar"> <div class="notification-bar__message"> <a href="https://shop.undp.org/pages/subscribe" class="notification-bar__message"> <p>SUBSCRIBE TO OUR NEWSLETTER TO GET 10% OFF YOUR FIRST PURCHASE!</p> </a> </div> </div> </div> <div id="shopify-section-header" class="shopify-section"> <div 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itemprop="logo" /> </noscript> <img class="lazyload " src="//shop.undp.org/cdn/shop/files/undp_sdgs_color-04_150x.png?v=1614320486" data-src="//shop.undp.org/cdn/shop/files/undp_sdgs_color-04_{width}.png?v=1614320486" data-sizes="auto" data-aspectratio="2.8001679261125103" style="width: 300px" itemprop="logo" style="max-width: 3335px; max-height: 1191px" alt="UNDP Shop" /> </div> </a> </div> </div> <div class="grid__item one-sixth text-right"> <div class="site-nav--mobile">  <a class="site-header__icon site-header__link wishlist-hero-header-icon " href="#hero-wishlist"> <i aria-hidden="true" class="wlh-icon-heart-empty wlh-Icon" focusable="false" role="presentation" style="font-size: 23px;font-weight:900;padding-top: 3px;color:inherit;"></i> </a>  <a href="/cart" class="js-drawer-open-right-link site-nav__link" aria-controls="CartDrawer" aria-expanded="false"> <span class="icon-fallback-text"> <i class="fa fa-shopping-cart fa-2x"></i> <span class="cart-item-count-header--quantity 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0px !important; } .template-index .overlay-header.force-hover, .template-list-collections .overlay-header.force-hover .contact-page .overlay-header.force-hover { background-color: #ffffff; } #site-title{ padding: 0px; } </style> </div> <div class="wrapper main-content"> <div id="shopify-section-template--16059258765446__1658341131fd3655a2" class="shopify-section custom-page-content-section"> <h1 style="text-align:center; margin:15px 0; display:none;"> FAQs</h1> <div class="grid clearfix"> <div class="grid__items large--one whole"> <div class="wrapper"> <div class="sitewide--title-wrapper"> <h2 class="page--title">Frequently Asked Questions</h2> </div> </div> <div class="wrapper"> <div class="custom-page-content"> <p>We hope you find answers to your questions below. If you need further assistance, feel free to <a href="https://shop.undp.org/pages/contact-us" target="_blank" title="https://shop.undp.org/pages/contact-us"><span style="text-decoration:underline">reach out to us</span>.</a></p> </div> </div> </div> </div> </div><div id="shopify-section-template--16059258765446__page-template-faq" class="shopify-section faq-section"><div class="client-wrapper"> <div class="center-cont"> <div class="heading-wrraper"> <h2>Orders and Shipping</h2> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Where is my order?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>To check your order status, <a href="https://shop.undp.org/account/login" target="_blank"><span style="text-decoration:underline">click here</span></a> and log into your UNDP Shop account. In stock items, it usually takes 3-5 business days for your order to ship. You can find more information about our Shipping & Returns Policy <a href="https://shop.undp.org/pages/shipping-returns-policy" target="_blank" title="https://shop.undp.org/pages/shipping-returns-policy"><span style="text-decoration:underline">here</span></a>. Please <a href="https://shop.undp.org/pages/contact-us" title="https://shop.undp.org/pages/contact-us">email us</a> if you have questions.</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Can I edit or cancel my order?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p><strong>You have 24 hours to cancel international orders for a full refund. Cancellation requests after this timeframe are not guaranteed.</strong> </p><p>Order cancellations for US/domestic orders are not guaranteed. Depending on the progress of your order, we may not be able to make the requested changes in time. </p><p>If you want to make changes to your existing order, such as updating the address or requesting a cancellation, please contact <a href="mailto:shop@undp.org" target="_blank"><span style="text-decoration:underline">shop@undp.org</span></a> immediately. Be sure to include your order number and any other relevant details in your email. </p><p>We will notify you by email as soon as possible to confirm whether the change can be completed. Any requested changes will affect the entire order. </p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Can I change my shipping address? </h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Address changes are not guaranteed, as your order may already be in processing. To request a change to your shipping address, please email us immediatelyat shop@undp.org. If the change is possible, you will receive an email confirmation. Note: Once an order has been fulfilled and shipped, the shipping address cannot be changed.</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>In what currency are your prices?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>The UNDP Shop displays and collects payments exclusively in US dollars (USD).</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>What payment methods are available?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>We accept Visa, Mastercard, Discover, American Express, Google Pay, and Shop App Pay.</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Where can I find tracking information?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>You can track your order and estimated delivery date using the shipping confirmation email you will receive once your order leaves our warehouse. If you don't see the email, check your spam, junk, or clutter folder. </p><p>For more delivery information, use the tracking number provided in your order history by logging into your UNDP Shop account. Please note that shipments from the UNDP Shop are handled by USPS or DHL, and the UNDP Shop may have limited visibility into delays and issues.</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>My order is late, what should I do?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Shipping services and estimates for all orders on the United Nations Development Programme (UNDP) Shop are provided by USPS (for domestic US orders) and DHL (for international orders). Delivery delays are the responsibility of the courier. If you experience a delay, please contact the courier directly using your tracking information. You can also email the UNDP Shop for assistance.</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Do you offer any discount?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Yes! By <a href="mailto:http://eepurl.com/gsnSj9" target="_blank"><span style="text-decoration:underline">subscribing to our newsletter</span></a>, you'll receive a one-time 10% discount coupon for your first order. Please note that this discount is exclusive to newsletter subscribers. </p><p>Additionally, subscribing to our newsletter will keep you informed about other promotions and special sales. Being a subscriber ensures you're the first to know about any offers and can maximize the use of any UNDP Shop coupons. </p><p>Lastly, please check our <a href="https://shop.undp.org/pages/the-conscious-sale-2024" target="_blank"><span style="text-decoration:underline">Conscious Sale</span></a> to shop a limited selection of discounted SDGs authentic merchandise.</p> </div> </div> <div class="heading-wrraper"> <h2>Customs and Duties</h2> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Are customers responsible for any customs, taxes and/or duties? </h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Yes, customers are responsible for any taxes due including customs and duties.<strong>This rule applies to both personal and corporate orders. </strong>Please refer to our <a href="https://shop.undp.org/pages/shipping-returns-policy" target="_blank" title="https://shop.undp.org/pages/shipping-returns-policy"><strong>Shipping, Duties and Returns Policy</strong></a><strong> </strong>page for more information.</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Will my order be subject to any tax? </h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Applicable taxes, including VAT and handling fees, are determined based on the country from which you are shopping or shipping. The prices displayed on UNDP Shop do not include taxes and duties.</p><p>Please note that international orders may also incur customs duties or taxes upon arrival at their final destination. For more information, please refer to the<strong> Customs and Duties</strong> section of our <a href="https://shop.undp.org/pages/shipping-returns-policy" target="_blank" title="https://shop.undp.org/pages/shipping-returns-policy"><strong>Shipping, Duties and Returns Policy</strong></a> page. </p><p> </p> </div> </div> <div class="heading-wrraper"> <h2>Returns and Exchanges</h2> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Can I return or exchange products purchased on the UNDP Shop?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>At the United Nations Development Programme and UNDP Shop, we're dedicated to reducing our carbon footprint. We promote <a href="https://shop.undp.org/pages/product-sourcing-sustainability" target="_blank"><span style="text-decoration:underline">sustainable online shopping</span></a>, urging customers to minimize returns and exchanges whenever possible. </p><p>While we do accept returns and exchanges within a specific timeframe and under certain conditions, we encourage mindful decision-making to minimize environmental impact and combat climate change. Every climate-aware action matters! </p><p>For more details on our return, refund, and exchange policy, please visit our <a href="https://shop.undp.org/pages/shipping-returns-policy" target="_blank"><span style="text-decoration:underline"><strong>Shipping & Returns Policy page</strong></span></a>. Exceptions to this policy may exist. </p> </div> </div> <div class="heading-wrraper"> <h2>Products</h2> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Are the SDGs products sold at the UNDP Shop authentic? </h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Absolutely! All products available in the UNDP Shop, including the iconic <a href="https://shop.undp.org/pages/sdgs-pins-collection" target="_blank"><span style="text-decoration:underline">SDGs lapel pins</span></a>, are authentic SDGs and original United Nations Development Programme merchandise items. </p><p>Our design team upholds integrity and high-quality standards for each product, ensuring that every purchase supports UNDP's work. Additionally, every purchase from shop.undp.org includes a free postcard certifying the UN Development Shop Authenticity Guarantee and inviting you to learn more about the <a href="https://shop.undp.org/pages/what-are-the-sdgs-the-sustainable-development-goals?_pos=19&_sid=5ef3a5345&_ss=r" target="_blank"><span style="text-decoration:underline">Sustainable Development Goals</span></a>. </p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>What are your biggest selling products?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Among our top selling United Nations Development Programme and SDGs authentic merchandise items are: the <a href="https://shop.undp.org/pages/sdgs-pins-collection" target="_blank"><span style="text-decoration:underline">SDGs pins</span></a>, the <a href="https://shop.undp.org/products/sdg-lapel-pins" target="_blank"><span style="text-decoration:underline">SDGs original water bottle</span></a>, the <a href="https://shop.undp.org/products/sdgs-popsocket" target="_blank"><span style="text-decoration:underline">SDGs pop-socket</span></a>, the <a href="https://shop.undp.org/products/sdgs-notebook-and-pen-set" target="_blank"><span style="text-decoration:underline">SDGs notebook and pen set</span></a>, and the <a href="https://shop.undp.org/products/sdg-soccer-ball" target="_blank"><span style="text-decoration:underline">SDGs eco-friendly soccer ball</span></a>. These items are part of our <a href="https://shop.undp.org/collections/best-sellers" target="_blank"><span style="text-decoration:underline">Best Sellers collection</span></a> and are genuine, unique, authentic and 100% official UN Development Programme and <a href="https://shop.undp.org/collections/sdgs" target="_blank"><span style="text-decoration:underline">SDGs products</span></a>.</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Can I pre-order or add sold-out products to a wish list? </h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Yes, you can pre-order selected products and add them to your wish list, even if they are sold out. </p><p>To add a product to your wish list, click on the ‘<strong>Add to wishlist</strong>’ heart icon located under the ‘Sold out’ button on the product page. You'll be prompted to log into your UNDP Shop account to ensure your selection is properly saved. </p><p>If a product is eligible for pre-order, you'll see a ‘<strong>Pre-Order</strong>’ button instead of a ‘<strong>Sold out</strong>’ button. </p><p>You can also <a href="https://shop.undp.org/pages/contact-us" target="_blank"><span style="text-decoration:underline">email us</span></a> to inquire about restocking times and to receive notifications when a product becomes available again. We typically respond to queries within 3-5 business days and will inform you of the product's availability status. </p> </div> </div> <div class="heading-wrraper"> <h2>Manufacturing & Sustainability</h2> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Are your products sustainably and ethically produced?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Absolutely! We meticulously select manufacturers and vendors who uphold the highest ethical standards and prioritize <a href="https://shop.undp.org/pages/product-sourcing-sustainability" target="_blank"><span style="text-decoration:underline">sustainable sourcing</span></a> of materials. </p><p>We take immense pride in aligning with the United Nations Development Programme’s commitment to the SDGs. Our products boast a sustainable supply chain, promote fair trade and ethical sourcing practices, and uphold human rights. </p><p>For instance, our <a href="https://shop.undp.org/pages/climate-action-1" target="_blank"><span style="text-decoration:underline">Climate Action collection</span></a> reduces waste and disposable plastic, contributing to environmental protection. Additionally, our <a href="https://shop.undp.org/pages/the-humanium-metal-initiative" target="_blank">Humanium<span style="text-decoration:underline"> Metal collection</span></a> repurposes metal from confiscated firearms, supporting SDG16 (Peace, Justice, and Strong Institutions). </p><p>For comprehensive details on the United Nations Development Programme's procurement process, click <a href="https://www.undp.org/procurement" target="_blank"><span style="text-decoration:underline">here</span></a>. </p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Where are your products made? </h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Our products are manufactured worldwide! We continuously enhance our production process for greener and more sustainable practices. When fulfilling large bulk or corporate orders, we prioritize local suppliers to minimize our carbon footprint. Additionally, we now include the country of origin in product descriptions to provide insight into our supply chain. </p><p>Learn more about UNDP’s sustainability practices on <a href="https://shop.undp.org/pages/product-sourcing-sustainability" target="_blank"><span style="text-decoration:underline">this page</span></a>. Full information on the United Nations Development Programme procurement process is <a href="https://www.undp.org/procurement" target="_blank"><span style="text-decoration:underline">here</span></a>. </p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Will my purchase support the SDGs and the United Nations Development Programme?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Yes, definitely! When you shop at the UNDP Shop, you directly contribute to the United Nations Development Programme's efforts in over 170 countries worldwide. Your purchase also demonstrates your dedication to the SDGs and will help the UN promote their transformative message. </p><p>As some of our products feature SDGs and UNDP’s messages, by using, wearing and gifting them you will actively support advocacy for the SDGs too. </p><p>For more information about UNDP and the SDGs, please visit <a href="https://shop.undp.org/pages/what-are-the-sdgs-the-sustainable-development-goals?_pos=19&_sid=5ef3a5345&_ss=r" target="_blank"><span style="text-decoration:underline">this page.</span></a> </p> </div> </div> <div class="heading-wrraper"> <h2>Corporate Gifts, Wholesale & Bulk Orders</h2> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Can I place a corporate or bulk order? </h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Yes, corporate orders are available and may qualify for special discounts based on minimum order quantities (MOQs). Additionally, orders placed by educational institutions may be eligible for ad hoc discounts. </p><p>For more information, please refer to our <a href="https://shop.undp.org/pages/customized-and-bulk-orders-faqs" target="_blank" title="https://shop.undp.org/pages/customized-and-bulk-orders-faqs">dedicated FAQs on bulk, corporate, and wholesale orders</a>. </p><p>If you have any questions or are ready to submit your order request, please use the form on the <a href="https://shop.undp.org/pages/corporate-gifts" target="_blank" title="https://shop.undp.org/pages/corporate-gifts"><span style="text-decoration:underline"><strong>Corporate Gifts & Bulk Orders page</strong></span></a> to contact our team.</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>Can I place a bulk order for customized SDGs products with my company logo? </h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Customizing our authentic SDGs merchandise may be possible based on order quantities, design, and technical aspects. Please note that not all products qualify for customization. Product pages contain information on whether a product qualifies for customization. </p><p>To inquire about customization for your bulk order, please use the form on the <a href="https://shop.undp.org/pages/corporate-gifts" target="_blank" title="https://shop.undp.org/pages/corporate-gifts"><span style="text-decoration:underline">Corporate Gifts & Bulk Orders page.</span></a> For additional information, read our <a href="https://shop.undp.org/pages/customized-and-bulk-orders-faqs" target="_blank" title="https://shop.undp.org/pages/customized-and-bulk-orders-faqs">FAQs on bulk, corporate, and wholesale orders.</a> </p> </div> </div> <div class="heading-wrraper"> <h2>Customer Care</h2> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>I have a question, how can I get in touch with you?</h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>It's easy! Reach us through <a href="https://shop.undp.org/pages/contact-us" target="_blank"><span style="text-decoration:underline">this form</span></a>, and one of our customer service representatives will respond within 3-5 business days. Have questions about bulk orders or corporate gifts? Please provide your information in the form on our dedicated <a href="https://shop.undp.org/pages/corporate-gifts" target="_blank" title="https://shop.undp.org/pages/corporate-gifts"><span style="text-decoration:underline">Corporate Gifts & Bulk Orders page.</span></a> Please note that we currently only offer email support.</p> </div> </div> <div class="accordion__item"> <h3 class="accordion__title"><span class="accordion__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><g id="down-caret"><path d="M96.4,25.73a2,2,0,0,0-2.82,0l-9.66,9.81a2,2,0,0,0-.78.47L50,69.17,16.86,36a2,2,0,0,0-.78-.47L6.42,25.75a2,2,0,1,0-2.84,2.81l45,45.69a2,2,0,0,0,2.84,0l45-45.69A2,2,0,0,0,96.4,25.73Z"></path></g></svg></span>What are your customer service hours? </h3> <div class="accordion__copy rte" data-accordion-list="" style="display: none;"> <p>Our customer service representatives, based at the United Nations Development Programme HQ in New York, are available Monday through Friday from 9 am to 4 pm EST. </p><p>Please note that our customer service is closed on all official UN holidays for 2025. You can find a list of these holidays <a href="https://www.un.org/other/afics/sites/www.un.org.other.afics/files/2025_newyorkcalendar_0.pdf" target="_blank" title="https://www.un.org/other/afics/sites/www.un.org.other.afics/files/2025_newyorkcalendar_0.pdf"><span style="text-decoration:underline">here</span></a>.</p> </div> </div> </div> </div> </div> </div> <div id="shopify-section-footer-instagram" class="shopify-section instagram-section-wrapper"> </div> <div id="shopify-section-footer-newsletter" class="shopify-section footer-section--newsletter-wrapper"> <div class="homepage-sections-wrapper homepage-sections-wrapper--light newsletter--section"> <div class="wrapper show-on-scroll"> <div class="grid row--table"> <div class="grid__item large--one-half medium--one-half small--one-whole newsletter--section--grid vertical--align"> <div class="newsletter--section--grid_inner newsletter_title"> <h3></h3> <div class="rte"><p>Sign up to our newsletter to get 10% off your first 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$('#pop-up-time').val(); var pop_up_delay = $('#pop-up-delay').val(); var popup_enabled = pop_up_time !== undefined; try { var has_popup_cookie = $.cookie('popup-cookie') === 'true'; } catch (e) { console.warn('Unable to read page cookies, blocked'); return; } if (!popup_enabled) { // popup is disabled return; } else if("false" == "true") { // popup is in test mode - will show immediately in editor and on live site show_Popup(); } else if (!has_popup_cookie) { // popup cookie is not set, show popup this time setTimeout(show_Popup, 1000 * pop_up_delay); $.cookie('popup-cookie', 'true', {expires: parseInt(pop_up_time)}); } } function show_Popup() { if($(window).width() < 769){ $.fancybox.close(); showSlideUpPopup(); } else { if("slide-up" == "fullscreen"){ popup.classList.remove('visible'); showFullScreenPopup(); } else { showSlideUpPopup(); } } } $('.popup--close-btn').on('click', function () { document.querySelector('#popup').classList.remove('visible'); }); function 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{{#if discountsApplied}} <span class="ajaxcart-item__price-strikethrough"><s><span class="money">{{{originalPrice}}}</span></s></span> {{/if}} <span class="ajaxcart-item__price"><span class="money">{{{linePrice}}}</span></span> </div> <ul class="ajaxcart-item__discounts" aria-label="Discount"> {{# discountAllocations}} <li class="ajaxcart-item__discount"> <span class="ajaxcart-item__discount_title">{{ discount_application.title }}</span> <span class="ajaxcart-item__discount_money">- <span class="money">{{{ money }}}</span></span> </li> {{/ discountAllocations}} </ul> <div class="grid--full text-center ajaxcart__quantity-wrapper"> <div class="grid__item"> <div class="ajaxcart__qty"> <button type="button" class="ajaxcart__qty-adjust ajaxcart__qty--minus icon-fallback-text" data-id="{{id}}" data-qty="{{itemMinus}}" data-line="{{line}}"> <i class="fa fa-minus" aria-hidden="true"></i> <span class="fallback-text">−</span> </button> <input type="text" name="updates[]" class="ajaxcart__qty-num" value="{{itemQty}}" min="0" data-id="{{id}}" data-line="{{line}}" aria-label="quantity" pattern="[0-9]*"> <button type="button" class="ajaxcart__qty-adjust ajaxcart__qty--plus icon-fallback-text" data-id="{{id}}" data-line="{{line}}" data-qty="{{itemAdd}}"> <i class="fa fa-plus" aria-hidden="true"></i> <span class="fallback-text">+</span> </button> </div> </div> <button type="button" class="ajaxcart__qty-remove icon-fallback-text" data-id="{{id}}" data-line="{{line}}"> <i class="fa fa-times" aria-hidden="true"></i> <span class="fallback-text">X</span> </button> </div> </div> </div> </div> {{/items}} </div> <div class="ajaxcart__footer-wrapper"> <div class="ajax-cart--notes"> <label class="ajaxcart__special_instructions" for="CartSpecialInstructions">Special instructions for seller</label> <textarea name="note" class="input-full" id="CartSpecialInstructions">{{ note }}</textarea> </div> </div> <div class="ajaxcart__footer"> <div class="grid--full"> <ul class="grid__item ajaxcart__discounts" style="margin: 0"> {{# discountApplications}} <li class="ajaxcart__discount"> <span class="ajaxcart__discount_money"><span class="money">{{{ money }}}</span></span> <span class="ajaxcart__discount_title">{{ title }} </span> </li> {{/ discountApplications}} </ul> </ul> <div class="grid__item ajaxcart__subtotal_header"> <p>Subtotal</p> </div> {{#if totalCartOriginal}} <p class="grid__item ajaxcart__price-strikeout text-center"><s><span class="money">{{{totalCartOriginal}}}</span></s></p> {{/if}} <div class="grid__item ajaxcart__subtotal"> <p><span class="money">{{{totalPrice}}}</span></p> </div> </div> <p class="text-center"> Taxes and <a href="/policies/shipping-policy">shipping</a> calculated at checkout </p> <button type="submit" class="cart__checkout" name="checkout"> Check Out </button> <div class="additional-checkout-buttons additional-checkout-buttons--vertical"> <div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"></div> </div> </div> </div> </form> </script> <script id="AjaxQty" type="text/template"> <div class="ajaxcart__qty"> <button type="button" class="ajaxcart__qty-adjust ajaxcart__qty--minus icon-fallback-text" data-id="{{id}}" data-qty="{{itemMinus}}"> <i class="fa fa-minus" aria-hidden="true"></i> <span class="fallback-text">−</span> </button> <input type="text" class="ajaxcart__qty-num" value="{{itemQty}}" min="0" data-id="{{id}}" aria-label="quantity" pattern="[0-9]*"> <button type="button" class="ajaxcart__qty-adjust ajaxcart__qty--plus icon-fallback-text" data-id="{{id}}" data-qty="{{itemAdd}}"> <i class="fa fa-plus" aria-hidden="true"></i> <span class="fallback-text">+</span> </button> </div> </script> <script id="JsQty" type="text/template"> <div class="js-qty-wrapper"> <div class="js-qty"> <button type="button" class="js-qty__adjust js-qty__adjust--minus icon-fallback-text" data-id="{{id}}" data-qty="{{itemMinus}}"> <i class="fa fa-minus" aria-hidden="true"></i> <span class="fallback-text">−</span> </button> <input type="text" class="js-qty__num" value="{{itemQty}}" min="1" data-id="{{id}}" aria-label="quantity" pattern="[0-9]*" name="{{inputName}}" id="{{inputId}}"> <button type="button" class="js-qty__adjust js-qty__adjust--plus icon-fallback-text" data-id="{{id}}" data-qty="{{itemAdd}}"> <i class="fa fa-plus" aria-hidden="true"></i> <span class="fallback-text">+</span> </button> </div> </div> </script> <script src="//shop.undp.org/cdn/shop/t/58/assets/ajax-cart.js?v=74418608007268901371736271533" type="text/javascript"></script> <script> function init() { ajaxCart.init({ formSelector: '#AddToCartForm', cartContainer: '#CartContainer', addToCartSelector: '#AddToCart', cartCountSelector: '#CartCount', moneyFormat: "${{amount}}", }); } window.wetheme.$(init); document.addEventListener('shopify:section:load', init); window.wetheme.$(document.body).on('afterCartLoad.ajaxCart', function(evt, cart) { // Bind to 'afterCartLoad.ajaxCart' to run any javascript after the cart has loaded in the DOM timber.RightDrawer.open(); }); </script>  <div id="shopify-block-Ac0dMSUpsbFpqTXhoU__1097096201824731535" class="shopify-block shopify-app-block"><div id="variant-inventory" style="visibility: hidden;"> </div> <script> window.kaktusPreOrderAppData = { product: null, productQty: '' } </script> <script async src="https://po.kaktusapp.com/storage/js/kaktus_preorder-undpglobalgoals.myshopify.com.js?ver=1740275968&shop=undpglobalgoals.myshopify.com"></script> </div><div id="shopify-block-AbGRNWFRpbUt4QTQra__6986766168588894248" class="shopify-block shopify-app-block"> </div></body> </html>

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