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data-submenulabel="Freshservice" data-navlabel="Produits" class="sc-f0622e46-0 wBFVg"><div height="100%" display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"></div><span font-size="18" font-weight="semiBold" class="sc-b323b31-0 dufICl">Freshservice</span><span font-size="16" class="sc-b323b31-0 eeQryB">Gestion moderne et intuitive des services informatiques</span></div></div></a></li><li height="auto" class="sc-6293d692-0 hMwAcz"><a href="https://www.freshworks.com/fr/customer-service-suite/" tabindex="0" data-submenulabel="Freshdesk Omni" data-navlabel="Produits" class="sc-f0622e46-0 wBFVg"><div height="100%" display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"></div><span font-size="18" font-weight="semiBold" class="sc-b323b31-0 dufICl">Freshdesk Omni</span><span font-size="16" class="sc-b323b31-0 eeQryB">La solution tout-en-un pilotée par l’IA générative</span></div></div></a></li><li height="auto" class="sc-6293d692-0 hMwAcz"><a href="https://www.freshworks.com/fr/crm/sales/" tabindex="0" data-submenulabel="Freshsales" data-navlabel="Produits" class="sc-f0622e46-0 wBFVg"><div height="100%" display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"></div><span font-size="18" font-weight="semiBold" class="sc-b323b31-0 dufICl">Freshsales</span><span font-size="16" class="sc-b323b31-0 eeQryB">Générez des revenus grâce à un CRM facile à utiliser et alimenté par l’IA</span></div></div></a></li><li height="auto" class="sc-6293d692-0 hMwAcz"><a href="https://www.freshworks.com/fr/live-chat-software/" tabindex="0" data-submenulabel="Freshchat" data-navlabel="Produits" class="sc-f0622e46-0 wBFVg"><div height="100%" display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"></div><span 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display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27568%27%20height=%27320%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" 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src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271220%27%20height=%271220%27/%3e"/></span><img alt="" src="https://dam.freshworks.com/m/100ca51c54345887/original/Homepage-hero-q4-2023.webp" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/></span></div></div></div></div><div class="sc-6293d692-0 eNMhGa"><div width="100%" class="sc-6293d692-0 kHZKxH"><div class="sc-6293d692-0 cesBpT"><span class="sc-b323b31-0 julMyS">Plus de 68,000+ entreprises du monde entier nous font confiance</span></div><div height="50px" class="sc-6293d692-0 gCnXgh"><div class="sc-6293d692-0 sc-98a7b32d-1 hiKbrZ epSvVP"></div></div></div></div></div></section><section id="fwhomepageheadingduplicate" data-target-id="fwhomepageheadingduplicate" width="100%" class="sc-ace17a57-0 sc-fe753677-1 KSuwj"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Des clients enchantés et des collaborateurs motivés : C'est la définition de l'impact.</h2><div font-size="18" class="sc-ace17a57-0 la-DdqW"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Pourquoi choisir ? Renforcez vos relations clients et optez pour des collaborateurs heureux en vous épargnant les complexités, les problèmes et les coûts des solutions traditionnelles. 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div> </div></a></div></div></div></div></section><section id="fwhomepageproductsoffsetgrid" data-target-id="fwhomepageproductsoffsetgrid" width="100%" class="sc-ace17a57-0 sc-fe753677-1 kwHNDY"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 joOoNE"><div class="sc-ace17a57-0 bBfZiG"><div display="none" class="sc-ace17a57-0 bnIrpD"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" src="https://dam.freshworks.com/m/522525e4df853e73/original/freshdesk.webp" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 hPylvm"><div class="sc-ace17a57-0 fpEQlD"><span tabindex="0" class="sc-b323b31-0 hBtsTr">PRODUITS FRESHWORKS</span><h2 tabindex="0" class="sc-4555ca6a-0 eYkskr">Une suite complète de solutions SaaS, facile à mettre en oeuvre.</h2></div><div class="sc-ace17a57-0 kChrSf"><div class="sc-ace17a57-0 fuGodO"><a href="https://www.freshworks.com/fr/freshdesk/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/fr/freshdesk/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshdesk</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Développez votre activité plus rapidement grâce à une plateforme de support client centralisée et intelligente.</span></div></div></a><a href="https://www.freshworks.com/fr/freshservice/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/fr/freshservice/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshservice</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Modernisez les services et les opérations informatiques grâce à une solution intuitive et totalement intégrée.</span></div></div></a><a href="https://www.freshworks.com/fr/live-chat-software/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/fr/live-chat-software/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshchat</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Interagissez de manière plus constructive sur tous les canaux et avec chacun de vos clients.</span></div></div></a><a href="https://www.freshworks.com/fr/customer-service-suite/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/fr/customer-service-suite/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshdesk Omni</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">La solution tout-en-un pilotée par l’IA générative</span></div></div></a><a href="https://www.freshworks.com/fr/crm/sales/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/fr/crm/sales/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshsales</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Accélérez vos ventes en automatisant les tâches fastidieuses.</span></div></div></a><a href="https://www.freshworks.com/fr/crm/marketing/" rel="" target="" display="block" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 kKcCUQ sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/fr/crm/marketing/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Freshmarketer</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div><div class="sc-ace17a57-0 dLFyTP"><span class="sc-b323b31-0 fRFVjQ">Attirez et engagez les clients pour créer des relations durables sur les canaux de communication qu’ils préfèrent.</span></div></div></a><a href="https://www.freshworks.com/fr/products/" rel="" target="" display="none" cursor="pointer" text-decoration="none" width="100%" class="sc-e5af17da-0 eohWmX sc-43e278b1-0 kSyoty" aria-label="https://www.freshworks.com/fr/products/"><div height="100%" class="sc-ace17a57-0 foNfJr"><div class="sc-ace17a57-0 fcZHEM"><span font-weight="bold" class="sc-b323b31-0 jQqvgp">Tous les produits et versions d’essai</span><span width="20px" height="20px" class="sc-ace17a57-0 hGIajC"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></span></div></div></a></div></div></div></div></div></div></section><section id="fwhomepagetestimonials" data-target-id="fwhomepagetestimonials" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eKOIAF"><div class="sc-6293d692-0 iwlGdC"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Ce sont eux qui en parlent le mieux </h2></div></div></div><div class="sc-6293d692-0 kkHFqI"><div width="calc(300% + 128px)" transform="translateX(-0px)" class="sc-ace17a57-0 eOPVrX"><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-0"><div cursor="pointer" class="sc-ace17a57-0 sc-9c7ccd19-0 dSdOZv hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-0"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="Testimonial" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="Testimonial" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F26e037fa4f73f82d%2Foriginal%2Fbluenile-video-testimonial-400x400.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F26e037fa4f73f82d%2Foriginal%2Fbluenile-video-testimonial-400x400.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F26e037fa4f73f82d%2Foriginal%2Fbluenile-video-testimonial-400x400.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-0"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Il était important de réduire le taux de rendez-vous non honorés afin d’optimiser le planning de notre équipe commerciale. Avec Freshsales, nous avons réduit ce taux à 20 %. Et le temps, c’est de l’argent.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Mike Hopkins</span><span class="sc-b323b31-0 hVJReL">Vice-président Ventes et Service, Blue Nile</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-1"><div cursor="pointer" class="sc-ace17a57-0 sc-9c7ccd19-0 fYVCic hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-1"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="Testimonial" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="Testimonial" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F234f598afd008bc%2Foriginal%2Falterra-logo-400x400.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F234f598afd008bc%2Foriginal%2Falterra-logo-400x400.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F234f598afd008bc%2Foriginal%2Falterra-logo-400x400.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-1"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshservice est incroyablement intuitif et facile d’utilisation. Nos utilisateurs finaux nous confirment qu’il est très simple d’émettre un ticket et les agents peuvent facilement transférer des tickets d’un département à un autre.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Christy Cooper</span><span class="sc-b323b31-0 hVJReL">Analyste principale des opérations informatiques chez Alterra Mountain Company</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms 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style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7f910630dfd170c9%2Foriginal%2Fallbirds-logo-400x400.png&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7f910630dfd170c9%2Foriginal%2Fallbirds-logo-400x400.png&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7f910630dfd170c9%2Foriginal%2Fallbirds-logo-400x400.png&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-2"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Nous utilisons Freshservice pour absolument tout. Les collaborateurs peuvent s'appuyer sur l'outil pour obtenir toutes les informations dont ils ont besoin : ça leur facilite vraiment la vie.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Rey Davila</span><span class="sc-b323b31-0 hVJReL">Administrateur système, Allbirds</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F112eb55f768e1ede%2Foriginal%2Ffreddy-ai-suggestions-lifetsyle-ui-card-342x228.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F112eb55f768e1ede%2Foriginal%2Ffreddy-ai-suggestions-lifetsyle-ui-card-342x228.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F112eb55f768e1ede%2Foriginal%2Ffreddy-ai-suggestions-lifetsyle-ui-card-342x228.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F112eb55f768e1ede%2Foriginal%2Ffreddy-ai-suggestions-lifetsyle-ui-card-342x228.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F112eb55f768e1ede%2Foriginal%2Ffreddy-ai-suggestions-lifetsyle-ui-card-342x228.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F112eb55f768e1ede%2Foriginal%2Ffreddy-ai-suggestions-lifetsyle-ui-card-342x228.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F112eb55f768e1ede%2Foriginal%2Ffreddy-ai-suggestions-lifetsyle-ui-card-342x228.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F112eb55f768e1ede%2Foriginal%2Ffreddy-ai-suggestions-lifetsyle-ui-card-342x228.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 hIFXdk kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Voici Freddy AI de Freshworks</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Découvrez avec quelle facilité votre entreprise peut tirer parti de la puissance de l’IA.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div><div class="sc-ace17a57-0 cfLoyf card-deck-items"><a href="https://www.freshworks.com/fr/customer-service-suite/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 ihSSdi cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F451427bebada2e17%2Foriginal%2Fcssuite-trending.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F451427bebada2e17%2Foriginal%2Fcssuite-trending.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F451427bebada2e17%2Foriginal%2Fcssuite-trending.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F451427bebada2e17%2Foriginal%2Fcssuite-trending.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F451427bebada2e17%2Foriginal%2Fcssuite-trending.webp&w=1200&q=75 1200w, 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cGXhgO">Introduction au libre-service, à l’assistance conversationnelle et à la gestion des tickets d’assistance tout-en-un. Multicanal et optimisé avec l’IA.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div><div class="sc-ace17a57-0 cfLoyf card-deck-items"><div href="javascript:void(0)" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 ihSSdi ixLiXl"><div width="342px" height="100%" cursor="pointer" class="sc-ace17a57-0 sc-e002fe6f-0 huvNXk kkMHwM"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="100%" height="100%" class="sc-6293d692-0 dNHFHf"><div cursor="pointer" height="100%" class="sc-6293d692-0 hWA-Dec"><div id="wistia-video-781" cursor="pointer" class="sc-6293d692-0 sc-ad1137f5-2 fmjiLz dLQwPT wistia_embed wistia_async_h35l5wi9oa popover=true popoverPreventScroll=true videoFoam=true"></div><div display="flex" width="30px" height="30px" transform="translate(-50%, -50%)" class="sc-ace17a57-0 dQoAQE"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="15px" viewBox="-2 0 24 24" fill="#000" stroke="#000" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><polygon points="5 3 19 12 5 21 5 3"></polygon></svg></div></div></div></div><div class="sc-ace17a57-0 sc-c062d345-1 hIFXdk kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">L’IA au service de votre entreprise</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Prakash Ramamurthy (CPO) vous explique pourquoi l’IA centrée sur l’humain est primordiale.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></div></div><div class="sc-ace17a57-0 cfLoyf card-deck-items"><a href="https://www.freshworks.com/theworks/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 ihSSdi cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span 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src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7bb98df69994aa5c%2Foriginal%2Ftl-welcome-to-the-works-1200X627.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 hIFXdk kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Des idées fraîches pour les dirigeants</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Recherches et analyses originales d'experts du secteur</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div><div class="sc-ace17a57-0 cfLoyf card-deck-items"><a href="https://www.freshworks.com/fr/resources/ai-in-cust-service/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 ihSSdi cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F45cf7650e8f34207%2Foriginal%2FFuture-of-customerservice.webp&w=640&q=75 640w, 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href="https://www.freshworks.com/saas/bringing-gpt-to-freddy-ai-delighting-customers-and-employees-through-conversations-not-clicks-blog/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 ihSSdi cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1b5929a9132b0745%2Foriginal%2Ffreddy-ai-freshchat-ui-345x300.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1b5929a9132b0745%2Foriginal%2Ffreddy-ai-freshchat-ui-345x300.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1b5929a9132b0745%2Foriginal%2Ffreddy-ai-freshchat-ui-345x300.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1b5929a9132b0745%2Foriginal%2Ffreddy-ai-freshchat-ui-345x300.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1b5929a9132b0745%2Foriginal%2Ffreddy-ai-freshchat-ui-345x300.webp&w=1200&q=75 1200w, 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dédié aux plateformes de gestion de support informatique.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div><div class="sc-ace17a57-0 cfLoyf card-deck-items"><a href="https://fastcompanyme.com/collections/100-innovations-ideas-ceos-businesses-middle-east-2023/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 ihSSdi cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" 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erQHvq"><div class="sc-ace17a57-0 cPRHhZ"><h2 class="sc-4555ca6a-0 eYkskr">Plus de 60 000 clients à travers le monde travaillent plus efficacement. 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