What is Customer Retention? 12 Practical Strategies That Help

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.wsp-page-enterprise_Bgc$\$color-yellow${background-color:#df8800}.Bgc$\$transparent-black${background-color:#26134d99}.Bgc$\$transparent-purple-1${background-color:#07003a33}.Bgc$\$transparent-purple-2${background-color:#07003a80}.Bgc$\$transparent-white${background-color:#ffffffe6}.Bgc$\$transparent-white-1${background-color:#ffffff1a}.Bgc$--color-black$,.Bgc$--color-black$\:h:hover{background-color:var(--color-black)}.Bgc$--color-black-1${background-color:var(--color-black-1)}.Bgc$--color-black-light${background-color:var(--color-black-light)}.Bgc$--color-black-light-1${background-color:var(--color-black-light-1)}.Bgc$--color-black-light-3${background-color:var(--color-black-light-3)}.Bgc$--color-blue$,.Bgc$--color-blue$\:\:a:after{background-color:var(--color-blue)}.Bgc$--color-blue-dark${background-color:var(--color-blue-dark)}.Bgc$--color-blue-dark-1${background-color:var(--color-blue-dark-1)}.Bgc$--color-blue-dark-2${background-color:var(--color-blue-dark-2)}.Bgc$--color-blue-light-1${background-color:var(--color-blue-light-1)}.Bgc$--color-blue-light-2${background-color:var(--color-blue-light-2)}.Bgc$--color-blue-light-3${background-color:var(--color-blue-light-3)}.Bgc$--color-blue-light-4${background-color:var(--color-blue-light-4)}.Bgc$--color-blue-light-5${background-color:var(--color-blue-light-5)}.Bgc$--color-blue-light-6${background-color:var(--color-blue-light-6)}.Bgc$--color-blue-light-6$\!{background-color:var(--color-blue-light-6)!important}.Bgc$--color-blue-light-7$,.Bgc$--color-blue-light-7$\:h:hover{background-color:var(--color-blue-light-7)}.Bgc$--color-blue-new${background-color:var(--color-blue-new)}.Bgc$--color-blue-new-1${background-color:var(--color-blue-new-1)}.Bgc$--color-blue-new-2${background-color:var(--color-blue-new-2)}.Bgc$--color-dark-blue-1${background-color:var(--color-dark-blue-1)}.Bgc$--color-dark-blue-2${background-color:var(--color-dark-blue-2)}.Bgc$--color-dark-grey${background-color:var(--color-dark-grey)}.Bgc$--color-dark-grey-2${background-color:var(--color-dark-grey-2)}.Bgc$--color-gray-black-3${background-color:var(--color-gray-black-3)}.Bgc$--color-green${background-color:var(--color-green)}.Bgc$--color-green-light${background-color:var(--color-green-light)}.Bgc$--color-green-light-1${background-color:var(--color-green-light-1)}.Bgc$--color-green-light-2${background-color:var(--color-green-light-2)}.Bgc$--color-green-light-3${background-color:var(--color-green-light-3)}.Bgc$--color-green-light-4${background-color:var(--color-green-light-4)}.Bgc$--color-green-light-6${background-color:var(--color-green-light-6)}.Bgc$--color-green-new-1${background-color:var(--color-green-new-1)}.Bgc$--color-grey${background-color:var(--color-grey)}.Bgc$--color-grey-border${background-color:var(--color-grey-border)}.Bgc$--color-grey-border-1${background-color:var(--color-grey-border-1)}.Bgc$--color-grey-light$,.Bgc$--color-grey-light$\:h:hover{background-color:var(--color-grey-light)}.Bgc$--color-grey-light$\!{background-color:var(--color-grey-light)!important}.Bgc$--color-grey-light-2${background-color:var(--color-grey-light-2)}.Bgc$--color-grey-light-4$,.Bgc$--color-grey-light-4$\:\:a:after{background-color:var(--color-grey-light-4)}.Bgc$--color-grey-light-5${background-color:var(--color-grey-light-5)}.Bgc$--color-light-green${background-color:var(--color-light-green)}.Bgc$--color-light-grey${background-color:var(--color-light-grey)}.Bgc$--color-light-grey-1$\!{background-color:var(--color-light-grey-1)!important}.Bgc$--color-light-pink${background-color:var(--color-light-pink)}.Bgc$--color-new-font-dark${background-color:var(--color-new-font-dark)}.Bgc$--color-orange$,.Bgc$--color-orange$\:h:hover{background-color:var(--color-orange)}.Bgc$--color-orange-dark${background-color:var(--color-orange-dark)}.Bgc$--color-orange-dark-2${background-color:var(--color-orange-dark-2)}.Bgc$--color-orange-dark-3${background-color:var(--color-orange-dark-3)}.Bgc$--color-orange-light${background-color:var(--color-orange-light)}.Bgc$--color-orange-new$,.Bgc$--color-orange-new$\:h:hover{background-color:var(--color-orange-new)}.Bgc$--color-orange-new-light${background-color:var(--color-orange-new-light)}.Bgc$--color-pink-light${background-color:var(--color-pink-light)}.Bgc$--color-pink-light-3${background-color:var(--color-pink-light-3)}.Bgc$--color-purple-1${background-color:var(--color-purple-1)}.Bgc$--color-purple-2${background-color:var(--color-purple-2)}.Bgc$--color-purple-3${background-color:var(--color-purple-3)}.Bgc$--color-purple-4${background-color:var(--color-purple-4)}.Bgc$--color-purple-5${background-color:var(--color-purple-5)}.Bgc$--color-purple-dark${background-color:var(--color-purple-dark)}.Bgc$--color-purple-dark-1${background-color:var(--color-purple-dark-1)}.Bgc$--color-purple-dark-2${background-color:var(--color-purple-dark-2)}.Bgc$--color-purple-light-2${background-color:var(--color-purple-light-2)}.Bgc$--color-purple-light-3${background-color:var(--color-purple-light-3)}.Bgc$--color-purple-light-4${background-color:var(--color-purple-light-4)}.Bgc$--color-purple-light-6${background-color:var(--color-purple-light-6)}.Bgc$--color-purple-light-7${background-color:var(--color-purple-light-7)}.Bgc$--color-purple-light-8${background-color:var(--color-purple-light-8)}.Bgc$--color-red${background-color:var(--color-red)}.Bgc$--color-red-light${background-color:var(--color-red-light)}.Bgc$--color-v2-blue-1$,.Bgc$--color-v2-blue-1$\:h:hover{background-color:var(--color-v2-blue-1)}.Bgc$--color-v2-blue-2${background-color:var(--color-v2-blue-2)}.Bgc$--color-v2-blue-dark${background-color:var(--color-v2-blue-dark)}.Bgc$--color-v2-parrot${background-color:var(--color-v2-parrot)}.Bgc$--color-v2-purple$,.Bgc$--color-v2-purple$\:h:hover,.js-show-info .js-show-info_Bgc$--color-v2-purple${background-color:var(--color-v2-purple)}.Bgc$--color-v3-purple${background-color:var(--color-v3-purple)}.Bgc$--color-v5-purple${background-color:var(--color-v5-purple)}.Bgc$--color-v6-purple${background-color:var(--color-v6-purple)}.Bgc$--color-white$,.Bgc$--color-white$\:\:a:after,.Bgc$--color-white$\:\:b:before,.Bgc$--color-white$\:a:active,.Bgc$--color-white$\:h:hover,.open:hover .open\:h_Bgc$--color-white${background-color:var(--color-white)}.Bgc$--color-white$\!{background-color:var(--color-white)!important}.Bgc$--color-white-transparent-1${background-color:var(--color-white-transparent-1)}.Bgc$--color-white-transparent-2${background-color:var(--color-white-transparent-2)}.Bgc$--color-yellow$,.Bgc$--color-yellow$\:\:a:after,.header-top-theme-dark .header-top-theme-dark_Bgc$--color-yellow${background-color:var(--color-yellow)}.Bgc$--color-yellow-1${background-color:var(--color-yellow-1)}.Bgc$--color-yellow-light-1${background-color:var(--color-yellow-light-1)}.Bgc$--color-yellow-light-2${background-color:var(--color-yellow-light-2)}.Bgc$t$,.Bgc$t$\:\:a:after,.sub-feature .sub-feature_Bgc$t$\:h:hover{background-color:initial}.Bgc$white${background-color:#fff}.Bgc$\#0c7abf$\:h:hover{background-color:#0c7abf}.Bgc$\#267dca$\:h:hover{background-color:#267dca}.Bgc$\#309670$\:h:hover{background-color:#309670}.Bgc$\#37102b$\:h:hover{background-color:#37102b}.Bgc$\#a33166$\:h:hover{background-color:#a33166}.Bgc$\#c1e8e5$\:h:hover{background-color:#c1e8e5}.Bgc$\#cacde0$\:h:hover{background-color:#cacde0}.Bgc$\#cdecf6$\:h:hover{background-color:#cdecf6}.Bgc$\#eeeeee$\:h:hover{background-color:#eee}.Bgc$\$color-blue-new$\:h:hover{background-color:#3b4cbf}.Bgc$\$color-yellow-hover$\:h:hover{background-color:#be7426}.Bgc$\$transparent-white-2$\:h:hover{background-color:#fff3}.Bgc$--color-blue-hover$\:h:hover{background-color:var(--color-blue-hover)}.Bgc$--color-purple-hover$\:h:hover{background-color:var(--color-purple-hover)}.Bgc$--color-yellow-hover$\:h:hover,.header-top-theme-dark .header-top-theme-dark_Bgc$--color-yellow-hover$\:h:hover{background-color:var(--color-yellow-hover)}.Bgc$\#5d616a$\:\:a:after{background-color:#5d616a}.Bgc$\#ffffff\.05$\:\:a:after{background-color:#ffffff0d}.orange-bg .orange-bg_Bgc$\#ffe4d7${background-color:#ffe4d7}.Bgz$100\%${background-size:100%}.Bgz$130\%${background-size:130%}.Bgz$a${background-size:auto}.Bgz$ct${background-size:contain}.Bgz$cv$,.Bgz$cv$\:\:a:after{background-size:cover}.Bga$f${background-attachment:fixed}.Bgp$\$multiple-bg-L-R-C${background-position:0,100%}.Bgp$0\,-100\%${background-position:0 -100%}.Bgp$100\%\,-93\%${background-position:100% -93%}.Bgp$10px${background-position:10px}.Bgp$c$,.Bgp$c$\:\:a:after{background-position:50%}.Bgp$c_b${background-position:center 100%}.Bgp$c_t${background-position:center 0}.Bgp$start_t${background-position:left 0}.Bgp$50\%$\:\:a:after{background-position:50%}.Bgpx$-20px${background-position-x:-20px}.Bgpx$-250px${background-position-x:-250px}.Bgpx$-50\%${background-position-x:-50%}.Bgpx$20px${background-position-x:20px}.Bgpx$50px${background-position-x:50px}.Bgpx$c${background-position-x:50%}.Bgpy$-210px${background-position-y:-210px}.Bgpy$0$,.Bgpy$t${background-position-y:0}.Bgpy$50px${background-position-y:50px}.Bgpy$90px${background-position-y:90px}.Bgpy$b${background-position-y:100%}.Bgr$nr$,.Bgr$nr$\:\:a:after{background-repeat:no-repeat}.Bgr$r${background-repeat:repeat}.Bgr$rx${background-repeat:repeat-x}.Bdcl$c${border-collapse:collapse}.Bxz$bb$,.Row{box-sizing:border-box}.Bxz$cb${box-sizing:initial}.Bxsh$\$box-shadow-ai-orb${box-shadow:0 0 30px #000000b3}.Bxsh$\$box-shadow-black$,.Bxsh$\$box-shadow-black$\:h:hover{box-shadow:0 4px 8px 0 #1f253238}.Bxsh$\$box-shadow-black-2${box-shadow:0 2px 4px #00000026}.Bxsh$\$box-shadow-black-4${box-shadow:0 4px 40px 0 #00000040}.Bxsh$\$box-shadow-black-5${box-shadow:0 10px 20px 0 #01010540}.Bxsh$\$box-shadow-blue$,.Bxsh$\$box-shadow-blue$\:h:hover,.hover:hover .hover\:h_Bxsh$\$box-shadow-blue$\:\:a:after{box-shadow:0 4px 10px 1px #ccd3d999}.Bxsh$\$box-shadow-blue-dark${box-shadow:0 -1px 10px #1d0a4499}.Bxsh$\$box-shadow-blue-hover$,.Bxsh$\$box-shadow-blue-hover$\:h:hover{box-shadow:0 4px 20px 1px #ccd3d9}.Bxsh$\$box-shadow-blue-light-spread${box-shadow:0 12px 24px 1px #d4e0ec80}.Bxsh$\$box-shadow-bottom-gray-1${box-shadow:0 2px 4px 0 #00000026}.Bxsh$\$box-shadow-bottom-gray-2${box-shadow:0 1.97px 29.5px 0 #0000001f}.Bxsh$\$box-shadow-dark-gray$,.tabs-white .tabs-white_Bxsh$\$box-shadow-dark-gray${box-shadow:0 12px 24px 1px #cacaca80}.Bxsh$\$box-shadow-grey${box-shadow:0 12px 24px 1px #eef3f8}.Bxsh$\$box-shadow-grey-1${box-shadow:0 0 24px 1px #eef3f8}.Bxsh$\$box-shadow-grey-3$,.Bxsh$\$box-shadow-grey-3$\:h:hover{box-shadow:0 12px 24px 1px #cacaca80}.Bxsh$\$box-shadow-grey-4${box-shadow:0 10px 10px #0f20374d}.Bxsh$\$box-shadow-grey-5$,.Bxsh$\$box-shadow-grey-5$\:h:hover{box-shadow:0 10px 20px #00000014}.Bxsh$\$box-shadow-header-form$\:\:b:before{box-shadow:-4px 10px 15px 0 #0000001a}.Bxsh$\$box-shadow-home-white-tiles${box-shadow:0 15px 24px 1px #d4e0ec}.Bxsh$\$box-shadow-left${box-shadow:-5px 2px 10px #0000001a}.Bxsh$\$box-shadow-light${box-shadow:0 0 15px #00000014}.Bxsh$\$box-shadow-light-gray$,.Bxsh$\$box-shadow-light-gray$\:h:hover{box-shadow:0 10px 15px 0 #00000014}.Bxsh$\$box-shadow-light-purle-1${box-shadow:inset 0 4px 20px 0 #64579e66}.Bxsh$\$box-shadow-navigation-bottom$,.Bxsh$\$box-shadow-navigation-bottom$\:\:a:after{box-shadow:0 3px 5px 0 #0000001a}.Bxsh$\$box-shadow-navigation-top${box-shadow:0 -3px 5px 0 #0000001a}.Bxsh$\$box-shadow-pink${box-shadow:0 0 30px 0 #e2007280}.Bxsh$\$box-shadow-right${box-shadow:5px 0 20px 0 #ccd3d999}.Bxsh$\$box-shadow-slider${box-shadow:0 4px 10px 0 #00000014}.Bxsh$\$box-shadow-sticky-strip${box-shadow:0 4px 10px 0 #0000001f}.Bxsh$\$box-shadow-table-yellow${box-shadow:0 12px 24px 1px #0003}.Bxsh$\$box-shadow-tiles${box-shadow:0 1px 12px #d4e0ec}.Bxsh$\$box-shadow-tiles-light${box-shadow:0 0 15px 0 #00000014}.Bxsh$\$box-shadow-v2-dark${box-shadow:0 12px 24px 1px #d4e0ec}.Bxsh$\$box-shadow-white${box-shadow:0 0 10px 1px #eef3f8}.Bxsh$\$box-shadow-white-dot${box-shadow:0 0 0 4px #fff}.Bxsh$\$box-shadow-white-tile${box-shadow:0 12px 24px 1px #d4e0ec}.Bxsh$\$box-shadow-white-tile-hover$,.Bxsh$\$box-shadow-white-tile-hover$\:h:hover{box-shadow:0 15px 24px 1px #c3d4e5}.Bxsh$\$enterprise-csm-box-shadow${box-shadow:0 -100px 100px 50px #000}.Bxsh$n${box-shadow:none}.Bxsh$\$box-shadow-grey-6$\:h:hover{box-shadow:0 10px 15px 0 #00000014}.C$\$color-purple$,.C$\$color-purple$\:h:hover,.active .active_C$\$color-purple$,.header-top-theme-dark .header-top-theme-dark_C$\$color-purple$\:h:hover,.item:hover .item\:h_C$\$color-purple$,.open .open_C$\$color-purple$,.open:hover .open\:h_C$\$color-purple$,.pushcrew-login:hover .pushcrew-login\:h_C$\$color-purple$,.tab-capabilities-item--active .tab-capabilities-item--active_C$\$color-purple${color:#e20072}.C$--color-purple$,.C$--color-purple$\:h:hover,.active .active_C$--color-purple$,.active-product .active-product_C$--color-purple$,.active-tab-mobile .active-tab-mobile_C$--color-purple$,.atomic-hover:hover .atomic-hover\:h_C$--color-purple$,.blog-read-hover:hover .blog-read-hover\:h_C$--color-purple$,.header-top-theme-dark .header-top-theme-dark_C$--color-purple$\:h:hover,.home-tile-item:hover .home-tile-item\:h_C$--color-purple$,.horizontal-tabs-nav:hover .horizontal-tabs-nav\:h_C$--color-purple$,.item:hover .item\:h_C$--color-purple$,.js-accordion-active .js-accordion-active_C$--color-purple$,.js-accordion:hover .js-accordion\:h_C$--color-purple$,.js-open-accordion .js-open-accordion_C$--color-purple$,.open .open_C$--color-purple$,.open:hover .open\:h_C$--color-purple$,.tab-nav-active .tab-nav-active_C$--color-purple$,.tab-navigation:hover .tab-navigation\:h_C$--color-purple$,.tr-collapse-state .tr-collapse-state_C$--color-purple$,.w-checkbox-input:checked+.w-checkbox-input\:c\+C$--color-purple$,.w-checkbox-label:hover .w-checkbox-label\:h_C$--color-purple${color:var(--color-purple)}.C$--color-v2-purple$,.C$--color-v2-purple$\:h:hover,.active .active_C$--color-v2-purple$,.link-hover:hover .link-hover\:h_C$--color-v2-purple$,.tile-hover:hover .tile-hover\:h_C$--color-v2-purple${color:var(--color-v2-purple)}.C$--color-white$,.C$--color-white$\:h:hover,.active .active_C$--color-white$,.ai-active-btn .ai-active-btn_C$--color-white$,.header-top-theme-dark .header-top-theme-dark_C$--color-white$,.js-show-info .js-show-info_C$--color-white$,.tab-btn:hover .tab-btn\:h_C$--color-white${color:var(--color-white)}.C$\#0067b8$,.C$\#\#0067b8${color:#0067b8}.C$\#010105${color:#010105}.C$\#181818${color:#181818}.C$\#1c304b$,.C$\$color-blue-dark-1${color:#1c304b}.C$\#21205c${color:#21205c}.C$\#2196f3${color:#2196f3}.C$\#23bd23${color:#23bd23}.C$\#309670${color:#309670}.C$\#319ef3${color:#319ef3}.C$\#333333${color:#333}.C$\#3892e3${color:#3892e3}.C$\#3b0071${color:#3b0071}.C$\#414954${color:#414954}.C$\#4185f4${color:#4185f4}.C$\#47b178${color:#47b178}.C$\#49596f${color:#49596f}.C$\#4a90e2${color:#4a90e2}.C$\#4e5963${color:#4e5963}.C$\#5600c8${color:#5600c8}.C$\#596281${color:#596281}.C$\#5d616a${color:#5d616a}.C$\#666666${color:#666}.C$\#6a6680${color:#6a6680}.C$\#6b6697${color:#6b6697}.C$\#6d6d6d$,.C$\$color-grey-light-1${color:#6d6d6d}.C$\#6d6d6d$\!{color:#6d6d6d!important}.C$\#71ba76${color:#71ba76}.C$\#75fbd8${color:#75fbd8}.C$\#788290$,.C$\$color-dark-grey${color:#788290}.C$\#797979${color:#797979}.C$\#82aaff${color:#82aaff}.C$\#86868b$,.C$\#86868b$\:h:hover{color:#86868b}.C$\#909194${color:#909194}.C$\#a3a5aa${color:#a3a5aa}.C$\#a682e7${color:#a682e7}.C$\#a6aeb9${color:#a6aeb9}.C$\#b4b2c5${color:#b4b2c5}.C$\#b5b5b5${color:#b5b5b5}.C$\#b6b7be${color:#b6b7be}.C$\#b8b5c6${color:#b8b5c6}.C$\#bdbdbd${color:#bdbdbd}.C$\#bf3178$,.C$\#bf3178$\:\:m::marker{color:#bf3178}.C$\#c2bdce${color:#c2bdce}.C$\#c2c2c2${color:#c2c2c2}.C$\#c3e88d${color:#c3e88d}.C$\#c5becc${color:#c5becc}.C$\#c792ea${color:#c792ea}.C$\#cac9d4${color:#cac9d4}.C$\#cc5993${color:#cc5993}.C$\#d04010${color:#d04010}.C$\#d0a9ff${color:#d0a9ff}.C$\#db006e${color:#db006e}.C$\#dfdfe1${color:#dfdfe1}.C$\#e1e1e1${color:#e1e1e1}.C$\#e72c43${color:#e72c43}.C$\#eb4d4d${color:#eb4d4d}.C$\#eb5055${color:#eb5055}.C$\#ed880c${color:#ed880c}.C$\#ef4d35${color:#ef4d35}.C$\#f0ba00${color:#f0ba00}.C$\#f2787f${color:#f2787f}.C$\#f3ecff${color:#f3ecff}.C$\#feaf00${color:#feaf00}.C$\#ff492c${color:#ff492c}.C$\#ff8ac5${color:#ff8ac5}.C$\#ffba00${color:#ffba00}.C$\#fff${color:#fff}.C$\#fff\.7$,.C$\#ffffff\.7${color:#ffffffb3}.C$\#fff3c6${color:#fff3c6}.C$\#ffffff\.6${color:#fff9}.C$\#ffffff\.8${color:#fffc}.C$\$color-black-light-3$,.feature-item:hover 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JavaScript</a>. </noscript> </div> <div class="atomic-common-style js-header-with-contact "> <div class="Mih(1px) "> <div class="js-contact-nav-bar Trs($btnTransition) T(0) Start(0) Pos(a) Z(9) W(100%) H(34px) D(b)--md D(n)"> <div class="container D(f)--md Jc(fe)"> <ul class="Px(0) M(0) List(n) D(n) D(f)--md Ai(c) Jc(fe) Pt(16px) Fz($font-size-12) Lh($line-height-headings)"> <li class="Px(10px)"> <a href="tel:+14153493207" class="Td(n) Td(u):h Tt(u) Fw(600) pricing-page_Fw(400) pricing-page_C($color-blue) pricing-page_Fz($font-size-22)--lg pricing-page_Fz($font-size-18) header-top-theme-dark_C($color-white) C($color-new-font-dark) hide-purchase-btn_C($color-blue) hide-purchase-btn_Fz($font-size-22) vwo-phone-number phone-ROW phone-SG"> <span>+1 415-349-3207</span> </a> </li> <li class="Px(10px) BdStart Bdstartc($color-dark-grey)"> <a href="https://vwo.com/contact-us/" class="Td(n) Td(u):h Lts(0) Fw(600) header-top-theme-dark_C($color-white) C($color-new-font-dark)">Contact Us</a> </li> <script nonce="rHaq2daWrqwSJEIg41r4sCdMoHMkBx5c" type="text/javascript"> var bodyTag = document.querySelector('body'); //read object and add body class based on whether user is loggedin or not if(VWOWebsiteUser.is_loggedin == true){ bodyTag.classList.add("vwo_logged_in"); }else{ bodyTag.classList.remove("vwo_logged_in"); } </script> <li class="vwo_logged_in_D(n) js-header-dropdown-trigger js-no-bg-blur Px(10px) BdStart Bdstartc($color-dark-grey) Pos(r) D(ib)"> <button type="button" class="Fw(600) P(0) header-top-theme-dark_C($color-white) C($color-new-font-dark) Cur(p) Bd(n) Bgc(t) Fz($font-size-12) open:h_C($color-purple) js-header-dropdown"> Login </button> <div class="D(n) open_D(b)--md js-header-dropdown-content Pos(a) End(0) T(100%) Z(2) Pt(10px)"> <div class="Miw(170px) Bdrs(3px) Bgc($color-white) Bxz(bb) Bxsh($box-shadow-black) Cnt(noq)::b D(ib)::b Bdw(10px)::b Bdc(t)::b Bds(s)::b Bdbc(#fff)::b Pos(a)::b T(-10px)::b End(20px)::b Z(2)::b Cnt(noq)::a D(ib)::a Bdw(12px)::a Bdc(t)::a Bds(s)::a Bdbc(#000)::a Pos(a)::a Op(0.03)::a T(-14px)::a End(18px)::a Z(1)::a"> <ul class="P(10px) List(n)"> <li> <a class="D(b) Bxz(bb) Td(n) Tt(n) Py(12px) Px(10px) W(100%) Bgc($color-light-grey-1):h C($color-purple):h C($color-new-font-dark) Fz($font-size-12) Fw(600)" href="https://app.vwo.com/">VWO Login</a> </li> <li> <a class="pushcrew-login D(b) Bxz(bb) Td(n) Tt(n) Py(12px) Px(10px) W(100%) Bgc($color-light-grey-1):h C($color-new-font-dark) Fz($font-size-12) Fw(600)" href="https://pushcrew.com/admin/"> <span class="pushcrew-login:h_C($color-purple)">VWO Engage Login</span> </a> </li> </ul> </div> </div> </li> <li class="js-header-dropdown-trigger js-no-bg-blur Pos(r) D(ib)--md D(n) Pstart(10px) BdStart Bdstartc($color-dark-grey)"><button type="button" class="D(f) Ai(c) Tt(u) Fw(600) header-top-theme-dark_C($color-white) C($color-new-font-dark) Cur(p) Bd(n) Bgc(t) open:h_C($color-purple) js-header-dropdown Fz($font-size-12) P(0)"><svg width= "14" height= "14" class= "Mend(5px)" ><use xlink:href="#icon-global-language"></use></svg>EN </button><div class="D(n) open_D(b)--md js-header-dropdown-content Pos(a) End(0) T(100%) Z(2) Pt(10px)"> <div class="Miw(70px) Bdrs(3px) Bgc($color-white) Bxz(bb) Bxsh($box-shadow-black) Cnt(noq)::b D(ib)::b Bdw(10px)::b Bdc(t)::b Bds(s)::b Bdbc(#fff)::b Pos(a)::b T(-10px)::b End(20px)::b Z(2)::b Cnt(noq)::a D(ib)::a Bdw(12px)::a Bdc(t)::a Bds(s)::a Bdbc(#000)::a Pos(a)::a Op(0.03)::a T(-14px)::a End(18px)::a Z(1)::a"> <ul class="P(10px) List(n) M(0) Whs(nw)--md"><li> <a class="D(b) Bxz(bb) Td(n) Tt(u) Py(12px) W(100%) Bgc($color-light-grey-1):h C($color-purple):h C($color-new-font-dark) D(f) Ai(c) Jc(c) Fz($font-size-12) Fw(600)" href="https://vwo.com/de/#locale_lang"><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/newhome/flag-germany.svg" alt= "" decoding= "async" width= "14" height= "14" class= "D(b) Mend(5px)" />DE</a> </li><li> <a class="D(b) Bxz(bb) Td(n) Tt(u) Py(12px) W(100%) Bgc($color-light-grey-1):h C($color-purple):h C($color-new-font-dark) D(f) Ai(c) Jc(c) Fz($font-size-12) Fw(600)" href="https://vwo.com/es/#locale_lang"><picture><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/newhome/flag-spain@2x.png" alt= "" decoding= "async" width= "15" height= "10" class= "H(a) D(b) Mend(5px)" /></picture>ES</a> </li><li> <a class="D(b) Bxz(bb) Td(n) Tt(u) Py(12px) W(100%) Bgc($color-light-grey-1):h C($color-purple):h C($color-new-font-dark) D(f) Ai(c) Jc(c) Fz($font-size-12) Fw(600)" href="https://vwo.com/br/#locale_lang"><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/flag-portuguese-brazil.svg" alt= "" decoding= "async" width= "15" height= "10" class= "H(a) D(b) Mend(5px)" />BR</a> </li></ul> </div> </div></li><li class="D(n)--md List(n)"><a class="C($color-purple) D(ib) Bxz(bb) Td(n) Tt(u) Py(12px) Px(10px) Bgc($color-light-grey-1):h C($color-purple):h Fz($font-size-14) Fw(600) Bgc($color-grey-light) Mend(10px) Mend(0):lc" href="https://vwo.com/customer-retention/#locale_lang">EN</a><a class="C($color-new-font-dark) D(ib) Bxz(bb) Td(n) Tt(u) Py(12px) Px(10px) Bgc($color-light-grey-1):h C($color-purple):h Fz($font-size-14) Fw(600) Bgc($color-grey-light) Mend(10px) Mend(0):lc" href="https://vwo.com/de/#locale_lang">DE</a><a class="C($color-new-font-dark) D(ib) Bxz(bb) Td(n) Tt(u) Py(12px) Px(10px) Bgc($color-light-grey-1):h C($color-purple):h Fz($font-size-14) Fw(600) Bgc($color-grey-light) Mend(10px) Mend(0):lc" href="https://vwo.com/es/#locale_lang">ES</a><a class="C($color-new-font-dark) D(ib) Bxz(bb) Td(n) Tt(u) Py(12px) Px(10px) Bgc($color-light-grey-1):h C($color-purple):h Fz($font-size-14) Fw(600) Bgc($color-grey-light) Mend(10px) Mend(0):lc" href="https://vwo.com/br/#locale_lang">BR</a></li> <li class="D(n) vwo_logged_in_D(b) Mstart(10px) Pstart(10px) BdStart Bdstartc($color-dark-grey) Pos(r)"> <a href="https://app.vwo.com/logout/" class="Td(n) Td(u):h Tt(u) Fw(600) header-top-theme-dark_C($color-white) C($color-new-font-dark)">Logout</a></li> </ul> </div> </div> <div class="js-main-nav-bar Trs($btnTransition) header-with-number Pos(a) Start(0) Z(8) W(100%) T(34px)--md T(0) Cnt(noq)::a Z(-1)::a Bxsh($box-shadow-navigation-bottom)::a D(b)::a Pos(a)::a W(100%)::a T(0)::a B(0)::a Start(0)::a End(0)::a Op(0)::a Trsp(a)::a Trs($easeTransition)::a "> <header class="container D(f) Fxd(c) Jc(sb)"> <div class="D(f) Ai(c) Jc(sb) Jc(fs)--md Py(10px) Py(0)--md H(80px)--md H(55px)"> <a class="Mend(30px) Td(n) Mt(5px)" href="https://vwo.com"> <img src="https://static.wingify.com/gcp/images/vwo-logo-color.svg" alt= "VWO Logo" decoding= "async" loading= "eager" width= "90" height= "30" class= "header-top-theme-dark_D(n)" /> </a> <div class="Flxg(1)--md D(f) Ai(c)"> <div class="D(f) Jc(sb) Ai(c) Flxg(1)"> <nav class="D(f) Fld(c) Jc(sb) js-header-menu-content Pos(s)--md Pos(f) Z($mobile-nav-zindex) Bxsh($box-shadow-navigation-top) Bxsh(n)--md Trs($easeTransition) TranslateX(100%) Trf($none)--md W(a)--md W(100%) Bgc($color-white) Bgc(t)--md End(0) B(0) Ovy(a) Ovy(v)--md T(100%)--md T(65px)"> <ul class="js-main-navigation Px(0) Py(20px) Py(0)--md M(0) List(n) D(f) Fld(c) Fld(r)--md Ai(c)--md"> <li class="js-header-dropdown-trigger Pend(0)--md"> <button type="button" aria-expanded="false" class="js-header-dropdown C($color-new-font-dark) Fz($font-size-16) Fw(700) Td(n) Py(14px) Px(0)--lg Px(10px)--sm Px(40px) D(f) Ai(c) H(80px)--md Jc(sb) Jc(fs)--md Bxz(bb) M(0) Bgc(t) Bd(n) W(100%) Cur(p) M(0) Lh(inh) header-top-theme-dark_C($color-white) nav-btn"> <span class="Py(10px)--md Px(14px)--md header-nav-text Trdu(0.3s) Bdrs(4px) Mx(4px)--lg"> Capabilities </span> <svg width= "16" height= "10" class= "C(#b4b2c5) D(n)--md D(i) Fxs(0) Rotate(-90deg)" ><use xlink:href="#icon-chevron-down"></use></svg> </button>  <div class="js-header-dropdown-content js-dropdown-content D(n)--md animation-fade-in open_D(b)--md open_TranslateX(0) Trs($easeTransition) container P(0)--md TranslateX(100%) Trf($none)--md Pos(a)--md Pos(f) Z(2) Start(0) B(0) B(a)--md End(0) dropdown-top-offset W(a)--md W(100%) Bgc($color-white) Bxz(bb) P(0) Bxsh($box-shadow-navigation-bottom) Bdrs(4px) Ov(h)--md"> <button type="button" class="js-mobile-product-button-inside D(n)--md D(b) M(0) Pos(st) T(0) Z(1) Bgc($color-white) W(100%) C($color-grey-light-3) P(20px) Ta(start) Fw(600) Bd(0) Fz($font-size-14) Cur(p) W(100%) Bxz(bb)"> <svg width= "9" height= "9" class= "Rotate(180deg) Mend(10px)" ><use xlink:href="#icon-arrow-right"></use></svg> Capabilities </button> <div class="Lts(0)"> <div class="Mih(430px)--md D(f)--md js-capabilities-mega-menu Ov(h)"> <div class="W(3/12)--md W(100%) Py(25px)--md Px(30px) Pend(0)--md Pstart(25px)--md Bxz(bb) Bgc($color-purple-light-7)--md Miw(330px) Bdendw(1px) Bdends(s) Bdendc($color-grey-light-4)"> <ul class="List(n) P(0) M(0) Pend(0)--md js-capabilities-nav Pos(r)" data-active-class="tab-capabilities-item--active"> <li class="js-active-tab-white-bg-layer Trs($easeTransition) Bgc($color-white) Bdrststart(4px) Bdrsbstart(4px) Pos(a) T(0) B(0) Start(0) End(-5px) Bxsh($box-shadow-light) D(n) D(b)--md"></li> <li class="Pos(r)"> <button data-change-img-hover="testing-overview" class="W(100%) D(f) Ai(fs)--md Ai(c) Td(n) Bg(n) Bd(n) Ta(start) Px(23px)--md Py(24px)--md Py(14px) Px(0) C($color-black-light-3) C($color-purple):h Fz($font-size-14) Mb(0):lc item Pos(r) active tab-capabilities-item tab-capabilities-item--active Bdrststart(5px) Bdrsbstart(5px) Trs($easeTransition)" data-tab="js-testing"> <svg width= "21" height= "21" class= "Flxs(0) Mstart(10px) Mstart(0)--md Mend(15px) Mt(2px) C($color-purple-dark) tab-capabilities-item--active_C($color-purple)--md item:h_C($color-purple) Trsdu(0.3s)" ><use xlink:href="#icon-experimentation"></use></svg> <span> <span class="Fw(700) Fz($font-size-16) Mb(5px)--md D(b) D(ib)--md tab-capabilities-item--active_C($color-purple)--md Trsdu(0.3s)"> Testing </span> </span> <svg width= "16" height= "10" class= "C(#b4b2c5) Rotate(-90deg) Flxs(0) D(n)--md Pos(a) End(5px)" ><use xlink:href="#icon-chevron-down"></use></svg> </button> </li> <li class="Pos(r)"> <button data-change-img-hover="insights-overview" class="W(100%) D(f) Ai(fs)--md Ai(c) Td(n) Bg(n) Bd(n) Ta(start) Px(23px)--md Py(24px)--md Py(14px) Px(0) C($color-black-light-3) C($color-purple):h Fz($font-size-14) Mb(0):lc item tab-capabilities-item Bdrststart(5px) Bdrsbstart(5px) Trs($easeTransition)" data-tab="js-insights"> <svg width= "21" height= "21" class= "Flxs(0) Mstart(10px) Mstart(0)--md Mend(15px) Mt(2px) C($color-purple-dark) item:h_C($color-purple) tab-capabilities-item--active_C($color-purple) Trsdu(0.3s)" ><use xlink:href="#icon-behavior-analytics"></use></svg> <span> <span class="Fw(700) Fz($font-size-16) Mb(5px)--md D(b) D(ib)--md tab-capabilities-item--active_C($color-purple) Trsdu(0.3s)"> Behavior Analytics </span> </span> <svg width= "16" height= "10" class= "C(#b4b2c5) Rotate(-90deg) Flxs(0) D(n)--md Pos(a) End(5px)" ><use xlink:href="#icon-chevron-down"></use></svg> </button> </li> </ul> <ul class="List(n) BdT Bdtc($color-grey) Mt(20px) Pt(20px) Px(0) Px(23px)--md Fw(700) Fz($font-size-14)"> <li class="Mb(10px) Mb(0):lc"> <a href="https://vwo.com/personalization/" class="item Td(n) C($color-black-light-3) C($color-purple):h D(f) Ai(c) Trsdu(0.3s)"> <svg width= "18" height= "18" class= "Flxs(0) Mstart(10px) Mstart(0)--md Mend(18px) Mt(2px) C($color-purple-dark) item:h_C($color-purple)" ><use xlink:href="#icon-personalization"></use></svg> Personalization </a> </li> <li class="Mb(10px) Mb(0):lc"> <a href="https://vwo.com/deploy/" class="item Td(n) C($color-black-light-3) C($color-purple):h D(f) Ai(c) Trsdu(0.3s)"> <svg width= "18" height= "18" class= "Flxs(0) Mstart(10px) Mstart(0)--md Mend(18px) Mt(2px) C($color-purple-dark) item:h_C($color-purple)" ><use xlink:href="#icon-rollouts"></use></svg> Web Rollouts </a> </li> <li class="Mb(10px) Mb(0):lc"> <a href="https://vwo.com/customer-data-platform/" class="item Td(n) C($color-black-light-3) C($color-purple):h D(f) Ai(c) Trsdu(0.3s)"> <svg width= "18" height= "18" class= "Flxs(0) Mstart(10px) Mstart(0)--md Mend(18px) Mt(2px) C($color-purple-dark) item:h_C($color-purple)" ><use xlink:href="#icon-cdp"></use></svg> Customer Data Platform </a> </li> <li class="Mb(10px) Mb(0):lc"> <a href="https://vwo.com/plan/" class="item Td(n) C($color-black-light-3) C($color-purple):h D(f) Ai(c) Trsdu(0.3s)"> <svg width= "18" height= "18" class= "Flxs(0) Mstart(10px) Mstart(0)--md Mend(18px) Mt(2px) C($color-purple-dark) item:h_C($color-purple)" ><use xlink:href="#icon-program-management"></use></svg> Program Management </a> </li> </ul> </div> <div class="js-mobile-individual-product-dropdown Ov(a) Ov(h)--md W(9/12)--md Pt(35px)--md Pstart(45px)--md Bgc($color-white) Bxz(bb) Trs($easeTransition) TranslateX(100%) Trf($none)--md Pos(r)--md Pos(f) Z(2) Start(0) B(0) End(0) T(0) Bgc($color-white) Bxz(bb)"> <div class="js-capabilities-tab-content Trs($opacityTransformTransition) Pos(a) B(0) End(0) Start(45px)--md T(35px)--md T(0) Start(0)" id="js-testing"> <button type="button" class="js-mobile-individual-product-button-inside D(n)--md D(b) Mx(0) Mt(0) Mb(20px) Pos(st) T(0) Z(1) Bgc($color-white) W(100%) Bd(0) C($color-grey-light-3) P(20px) Ta(start) Fw(600) Fz($font-size-14) Cur(p) W(100%) Bxz(bb)" aria-expanded="true"> <svg width= "9" height= "9" class= "Rotate(180deg) Mend(10px)" ><use xlink:href="#icon-arrow-right"></use></svg> Testing </button> <div class="Px(30px) Px(0)--md"> <div class="Pb(25px) Pb(20px)--md Mb(25px)--md BdB Bdbc($color-grey) Maw(560px) Maw(n)--md Mend(40px)--md D(f) Fld(c) Fld(r)--md Ai(fs) Ai(c)--md Jc(sb)--md"> <a href="https://vwo.com/testing/" class="D(ib) Fz($font-size-18) Fw(700) Td(n) C(inh) C($color-purple)--md C($color-purple):h item Trs($easeTransition)" data-change-img-hover="testing-overview"> <div class="D(f) Ai(c)"> <svg width= "24" height= "23" class= "D(n)--md Flxs(0) Mend(15px) Mt(2px) C($color-purple-dark) item:h_C($color-purple)" ><use xlink:href="#icon-experimentation"></use></svg> Testing Overview <svg width= "14" height= "11" class= "Mstart(5px) item:h_TranslateX(5px) Trs($easeTransition)" ><use xlink:href="#icon-arrow-right"></use></svg> </div> <p class="Mt(7px)--md Mt(10px) Mb(0) Fw(400) Fz($font-size-13) C($color-grey-light-1) Lh($line-height-default)"> Build winning experiences across web, mobile app, and server-side </p> </a> <a href="https://vwo.com/copilot/" target="_blank" class="org-banner-bg Bgc($color-dark-blue-2) Bgr(nr) Bgpx(-20px) Bdrs(5px) Ov(h) Pos(r) Td(n) Mt(20px) Mt(0)--md Mstart(10px)--md W(100%) W(a)--md Miw(400px)--sm"> <div class="org-layer-gradient C($color-white) D(f) Jc(sb)"> <div class="D(f) Ai(fs) Fld(c) Jc(c) Py(11px) Px(15px) W(300px) W(340px)--sm Bxz(bb)"> <span class="D(f) Ai(c)"> <img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/pricing/icon-ai-copilots.svg" alt= "" decoding= "async" height= "30" width= "30" class= "Mend(10px) Mb(-14px)" /> <span class="Fw(600) D(if) Ai(c) Jc(fs) C($color-white) Fz($font-size-14) Td(n)"> VWO Copilot <svg width= "14" height= "11" class= "org-banner-bg:h_TranslateX(5px) Trsdu(0.3s) Fxs(0) Mstart(5px)" ><use xlink:href="#icon-arrow-right"></use></svg> </span> </span> <p class="M(0) Fz($font-size-12) Pstart(40px) C($transparent-white-6)">Supercharge your optimization velocity with AI</p> </div> <div class="Pos(a) T(-60px) T(-70px)--sm End(-67px)"> <picture><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/pricing/ai-pricing-orb@2x.png?tr=w-0.5,h-0.5" srcset="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/pricing/ai-pricing-orb@2x.png?tr=w-0.5,h-0.5 1x, https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/pricing/ai-pricing-orb@2x.png 2x" alt= "" decoding= "async" loading= "lazy" height= "200" width= "200" class= "H(a)" /></picture> </div> </div> </a> </div> <div class="D(f)--md"> <div class="W(8/12)--md"> <div class="Maw(560px)"> <div class="D(f)--md Flw(w) Flw(nw)--md"> <ul class="List(n) P(0) Pb(20px) Pb(0)--md Mb(20px) Mb(0)--md Maw(250px)--md BdB Bdbc($color-grey) Bdbw(0)--md"> <li class="Mb(30px)--md"> <a href="https://vwo.com/testing/web/" data-change-img-hover="web-testing" class="W(100%) D(f) Ai(fs) Td(n) Bg(n) Bd(n) Ta(start) Pt(20px) Pt(0)--md Px(0) C($color-black-light-3) C($color-purple):h Fz($font-size-14) Mb(0):lc item"> <svg width= "21" height= "21" class= "Flxs(0) Mend(15px) Mt(2px) C($color-purple-dark) item:h_C($color-purple)" ><use xlink:href="#icon-experiment-web"></use></svg> <div> <span class="Fw(600) Fz($font-size-15) Mb(5px) D(b) D(ib)--md"> Web Testing </span> <p class="Fz($font-size-13) C(#666666) C($color-grey-light-1) M(0)"> Test and create web experiences that convert </p> </div> </a> </li> <li class="Mb(30px)--md"> <a href="https://vwo.com/testing/mobile-app/" data-change-img-hover="mobile-app-testing" class="W(100%) D(f) Ai(fs) Td(n) Bg(n) Bd(n) Ta(start) Pt(20px) Pt(0)--md Px(0) C($color-black-light-3) C($color-purple):h Fz($font-size-14) Mb(0):lc item"> <svg width= "21" height= "21" class= "Flxs(0) Mend(15px) Mt(2px) C($color-purple-dark) item:h_C($color-purple)" ><use xlink:href="#icon-experiment-mobile"></use></svg> <div> <span class="Fw(600) Fz($font-size-15) Mb(5px) D(b) D(ib)--md"> Mobile App Testing </span> <p class="Fz($font-size-13) C(#666666) C($color-grey-light-1) M(0)"> Delight mobile app users with optimized experiences </p> </div> </a> </li> <li> <a href="https://vwo.com/testing/server-side/" data-change-img-hover="serverside-testing" class="W(100%) D(f) Ai(fs) Td(n) Bg(n) Bd(n) Ta(start) Pt(20px) Pt(0)--md Px(0) C($color-black-light-3) C($color-purple):h Fz($font-size-14) Mb(0):lc item"> <span class="W(21px) Flxs(0) Mend(15px) Mt(2px) D(ib)"> <svg width= "18" height= "18" class= " C($color-purple-dark) item:h_C($color-purple)" ><use xlink:href="#icon-experiment-server"></use></svg> </span> <div> <span class="Fw(600) Fz($font-size-15) Mb(5px) D(b) D(ib)--md"> Feature Management </span> <p class="Fz($font-size-13) C(#666666) C($color-grey-light-1) M(0)"> Test complex features across any tech stack or device </p> </div> </a> </li> </ul> <div class="Mstart(60px)--md Pb(20px) Pb(0)--md Mb(20px) Mb(0)--md"> <h3 class="Fz($font-size-15)--md Fz($font-size-16) Fw(600) Mt(0) Mb(20px) D(f) Jc(sb) C($color-black-light-3)"> Features <a href="https://vwo.com/testing/#features" class="D(n)--md Fz($font-size-13) Fw(500) C($color-purple) Td(n)">(+125 more)</a> </h3> <ul class="List(n) P(0) D(f) Flw(w) Fld(c)--md Fld(r)"> <li class="Mb(3px)"> <a data-change-img-hover="testing-overview" href="https://vwo.com/testing/split-url-testing/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-split"></use></svg> Split Testing </a> </li> <li class="Mb(3px)"> <a data-change-img-hover="testing-overview" href="https://vwo.com/testing/multivariate-testing/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-multi"></use></svg> Multivariate Testing </a> </li> <li class="Mb(3px)"> <a data-change-img-hover="testing-overview" href="https://vwo.com/why-us/technology/integrations/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-integrations"></use></svg> Integrations </a> </li> <li class="Mb(3px)"> <a data-change-img-hover="testing-overview" href="https://vwo.com/plan/hypotheses/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-hypothesis"></use></svg> Hypothesis </a> </li>  <li class="Mb(3px)"> <a data-change-img-hover="testing-overview" href="https://vwo.com/why-us/technology/statistics/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-bayesian"></use></svg> Enhanced SmartStats </a> </li> <li> <a data-change-img-hover="testing-overview" href="https://vwo.com/testing/#features" class="D(n) D(b)--md Py(8px) Px(14px) Pstart(25px)--md Pend(0)--md Py(3px)--md Bdrs(50px) M(5px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-purple) Fw(500) Td(n) Td(u):h">(+125 more)</a> </li> </ul> </div> </div> </div> </div> <div class="W(4/12)--md As(fe) D(n) D(b)--lg"> <img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-overview.svg" alt= "Testing Overview Illustration" decoding= "async" data-image-name= "testing-overview" loading= "lazy" width= "340" height= "285" class= "H(a) Trs($opacityTransformTransition) Pos(a) B(0) End(10px)" /> <picture><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-web-updated-new@2x.png?tr=w-0.5,h-0.5" srcset="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-web-updated-new@2x.png?tr=w-0.5,h-0.5 1x, https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-web-updated-new@2x.png 2x" alt= "Testing Web Illustration" decoding= "async" data-image-name= "web-testing" loading= "lazy" width= "340" height= "285" class= "TranslateY(20px) D(n) Op(0) Trs($opacityTransformTransition) H(a) Pos(a) B(0) End(10px)" /></picture> <picture><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-mobile-updated@2x.png?tr=w-0.5,h-0.5" srcset="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-mobile-updated@2x.png?tr=w-0.5,h-0.5 1x, https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-mobile-updated@2x.png 2x" alt= "Testing Mobile Illustration" decoding= "async" data-image-name= "mobile-app-testing" loading= "lazy" width= "340" height= "285" class= "TranslateY(20px) D(n) Op(0) Trs($opacityTransformTransition) H(a) Pos(a) B(0) End(10px)" /></picture> <picture><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-server-updated-new@2x.png?tr=w-0.5,h-0.5" srcset="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-server-updated-new@2x.png?tr=w-0.5,h-0.5 1x, https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/testing-server-updated-new@2x.png 2x" alt= "Testing Serverside Illustration" decoding= "async" data-image-name= "serverside-testing" loading= "lazy" width= "340" height= "304" class= "TranslateY(20px) D(n) Op(0) Trs($opacityTransformTransition) H(a) Pos(a) B(0) End(10px)" /></picture> </div> </div> </div> </div> <div class="js-capabilities-tab-content Trs($opacityTransformTransition) Pos(a) B(0) End(0) Start(45px)--md T(35px)--md T(0) Start(0) translate-after" id="js-insights"> <button type="button" class="js-mobile-individual-product-button-inside D(n)--md D(b) Mx(0) Mt(0) Mb(20px) Pos(st) T(0) Z(1) Bgc($color-white) W(100%) Bd(0) C($color-grey-light-3) Py(16px) Px(20px) Ta(start) Fw(700) Fz($font-size-14) Cur(p) W(100%) Bxz(bb)" aria-expanded="true"> <svg width= "9" height= "9" class= "Rotate(180deg) Mend(10px)" ><use xlink:href="#icon-arrow-right"></use></svg> Behavior Analytics </button> <div class="Px(30px) Px(0)--md"> <div class="Pb(25px) Pb(20px)--md Mb(25px)--md BdB Bdbc($color-grey) Maw(560px) Maw(n)--md Mend(40px)--md D(f) Fld(c) Fld(r)--md Ai(fs) Ai(c)--md Jc(sb)--md"> <a href="https://vwo.com/insights/" class="D(ib) Fz($font-size-18) Fw(700) Td(n) C(inh) C($color-purple)--md C($color-purple):h item Trs($easeTransition)" data-change-img-hover="insights-overview"> <div class="D(f) Ai(c)"> <svg width= "21" height= "21" class= "D(n)--md Flxs(0) Mend(15px) Mt(2px) C($color-purple-dark) item:h_C($color-purple) Trs($easeTransition)" ><use xlink:href="#icon-behavior-analytics"></use></svg> Behavior Analytics Overview <svg width= "14" height= "11" class= "Mstart(5px) item:h_TranslateX(5px) Trs($easeTransition)" ><use xlink:href="#icon-arrow-right"></use></svg> </div> <p class="Mt(7px)--md Mt(10px) Mb(0) Fw(400) Fz($font-size-13) C($color-grey-light-1) Lh($line-height-default)"> Use insights about visitor behavior to drive growth and conversions </p> </a> <a href="https://vwo.com/copilot/" target="_blank" class="org-banner-bg Bgc($color-dark-blue-2) Bgr(nr) Bgpx(-20px) Bdrs(5px) Ov(h) Pos(r) Td(n) Mt(20px) Mt(0)--md Mstart(10px)--md W(100%) W(a)--md Miw(400px)--sm"> <div class="org-layer-gradient C($color-white) D(f) Jc(sb)"> <div class="D(f) Ai(fs) Fld(c) Jc(c) Py(11px) Px(15px) W(300px) W(340px)--sm Bxz(bb)"> <span class="D(f) Ai(c)"> <img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/pricing/icon-ai-copilots.svg" alt= "" decoding= "async" height= "30" width= "30" class= "Mend(10px) Mb(-14px)" /> <span class="Fw(600) D(if) Ai(c) Jc(fs) C($color-white) Fz($font-size-14) Td(n)"> VWO Copilot <svg width= "14" height= "11" class= "org-banner-bg:h_TranslateX(5px) Trsdu(0.3s) Fxs(0) Mstart(5px)" ><use xlink:href="#icon-arrow-right"></use></svg> </span> </span> <p class="M(0) Fz($font-size-12) Pstart(40px) C($transparent-white-6)">Supercharge your optimization velocity with AI</p> </div> <div class="Pos(a) T(-60px) T(-70px)--sm End(-67px)"> <picture><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/pricing/ai-pricing-orb@2x.png?tr=w-0.5,h-0.5" srcset="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/pricing/ai-pricing-orb@2x.png?tr=w-0.5,h-0.5 1x, https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/pricing/ai-pricing-orb@2x.png 2x" alt= "" decoding= "async" loading= "lazy" height= "200" width= "200" class= "H(a)" /></picture> </div> </div> </a> </div> <div class="D(f)--md"> <div class="W(8/12)--md"> <div class="Maw(560px)"> <div class="D(f)--md Flw(w) Flw(nw)--md"> <ul class="List(n) P(0) Pb(20px) Pb(0)--md Mb(20px) Mb(0)--md Maw(250px)--md BdB Bdbc($color-grey) Bdbw(0)--md"> <li class="Mb(30px)--md"> <a href="https://vwo.com/insights/web/" data-change-img-hover="web-insights" class="W(100%) D(f) Ai(fs) Td(n) Bg(n) Bd(n) Ta(start) Pt(20px) Pt(0)--md Px(0) C($color-black-light-3) C($color-purple):h Fz($font-size-14) Mb(0):lc item"> <svg width= "21" height= "21" class= "Flxs(0) Mend(15px) Mt(2px) C($color-purple-dark) item:h_C($color-purple) item:h_Trs($easeTransition)" ><use xlink:href="#icon-experiment-web"></use></svg> <div> <span class="Fw(600) Fz($font-size-15) Mb(5px) D(b) D(ib)--md item:h_Trs($easeTransition)"> Web Insights </span> <p class="Fz($font-size-13) C(#666666) C($color-grey-light-1) M(0)"> Get in-depth visitor behavior insights across your website </p> </div> </a> </li> <li class="Mb(30px)--md"> <a href="https://vwo.com/insights/mobile-app/" data-change-img-hover="mobile-app-insights" class="W(100%) D(f) Ai(fs) Td(n) Bg(n) Bd(n) Ta(start) Pt(20px) Pt(0)--md Px(0) C($color-black-light-3) C($color-purple):h Fz($font-size-14) Mb(0):lc item"> <svg width= "21" height= "21" class= "Flxs(0) Mend(15px) Mt(2px) C($color-purple-dark) item:h_C($color-purple) item:h_Trs($easeTransition)" ><use xlink:href="#icon-mobile-insights"></use></svg> <div> <span class="Fw(600) Fz($font-size-15) Mb(5px) D(b) D(ib)--md item:h_Trs($easeTransition)"> Mobile App Insights </span> <p class="Fz($font-size-13) C(#666666) C($color-grey-light-1) M(0)"> Analyze user behavior to enhance in-app experiences </p> </div> </a> </li> </ul> <div class="Mstart(60px)--md"> <h3 class="Fz($font-size-15)--md Fz($font-size-16) Fw(600) Mt(0) Mb(20px) D(f) Jc(sb) "> Features <a href="https://vwo.com/insights/#features" class="D(n)--md Fz($font-size-13) Fw(500) C($color-purple) Td(n)">(+120 more)</a> </h3> <ul class="List(n) P(0) D(f) Flw(w) Fld(c)--md Fld(r)"> <li class="Mb(3px)"> <a data-change-img-hover="insights-overview" href="https://vwo.com/insights/session-recordings/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-session"></use></svg> Session Recordings </a> </li> <li class="Mb(3px)"> <a data-change-img-hover="insights-overview" href="https://vwo.com/insights/heatmaps/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-heatmaps"></use></svg> Heatmaps </a> </li> <li class="Mb(3px)"> <a data-change-img-hover="insights-overview" href="https://vwo.com/insights/funnels/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-funnels"></use></svg> Funnel Analysis </a> </li> <li class="Mb(3px)"> <a data-change-img-hover="insights-overview" href="https://vwo.com/insights/onpage-surveys/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-surveys"></use></svg> Surveys </a> </li> <li class="Mb(3px)"> <a data-change-img-hover="insights-overview" href="https://vwo.com/insights/form-analytics/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-form"></use></svg> Form Analysis </a> </li> <li class="Mb(3px)"> <a data-change-img-hover="insights-overview" href="https://vwo.com/plan/observations/" class="item Bgc($color-grey-light) Bgc(t)--md Lh(1) Py(8px) Px(10px) Px(0)--md Py(5px)--md Bdrs(50px) Mend(5px) Mb(10px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-black-light-3) C($color-purple):h Fw(400) Td(n) D(f) Ai(c)"> <svg width= "18" height= "18" class= "Mend(10px)--md Mend(5px) C($color-grey-light-1) item:h_C($color-purple)" ><use xlink:href="#icon-product-observations"></use></svg> Observations </a> </li> <li> <a href="https://vwo.com/insights/#features" class="D(n) D(b)--md Py(8px) Px(14px) Pstart(25px)--md Pend(0)--md Py(3px)--md Bdrs(50px) M(5px) M(0)--md Bdrs(0)--md Fz($font-size-13) C($color-purple) Fw(500) Td(n) Td(u):h">(+120 more)</a></li> </ul> </div> </div> </div> </div> <div class="W(4/12)--md As(fe) D(n) D(b)--lg"> <img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/insights-overview-updated.svg" alt= "Insights Overview Illustration" decoding= "async" data-image-name= "insights-overview" loading= "lazy" width= "340" height= "285" class= "D(n) Trs($opacityTransformTransition) H(a) Pos(a) B(0) End(10px)" /> <img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/insights-web-updated-new.svg" alt= "Insights Web Illustration" decoding= "async" data-image-name= "web-insights" loading= "lazy" width= "340" height= "285" class= "TranslateY(20px) D(n) Op(0) Trs($opacityTransformTransition) H(a) Pos(a) B(0) End(10px)" /> <img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/product-dropdown/insights-mobile.svg" alt= "Insights Mobile Illustration" decoding= "async" data-image-name= "mobile-app-insights" loading= "lazy" width= "340" height= "285" class= "TranslateY(20px) D(n) Op(0) Trs($opacityTransformTransition) H(a) Pos(a) B(0) End(10px)" /> </div> </div> </div> </div> </div> </div> <div class="Mih(70px) Pos(a) B(0) End(0) Start(0) Pos(st)--md D(f) Fld(c) Jc(c) Bxz(bb) Px(40px) Py(16px) Bg($gradient-mega-menu) Bdtw(1px) Bdts(s) Bdtc($color-grey-light-4)"> <ul class="List(n) P(0) M(0) D(f)--md Ai(c) Fz($font-size-14) Fw(700)"> <li> <a href="https://vwo.com/platform/" class="Td(n) C($color-black-light-3) C($color-purple):h item Trsdu(0.3s)"> Platform Overview <svg width= "14" height= "11" class= "Mstart(5px) item:h_TranslateX(5px) Trs($easeTransition)" ><use xlink:href="#icon-arrow-right"></use></svg> </a> </li> </ul> </div> </div> </div>  </li> <li class="Pend(0)--md"> <a class="C($color-new-font-dark) Fz($font-size-16) Fw(700) Td(n) Py(14px) Px(0)--lg Px(10px)--sm Px(40px) D(f) Ai(c) H(80px)--md Jc(sb) Jc(fs)--md Bxz(bb) M(0) Bgc(t) Bd(n) W(100%) Cur(p) M(0) Lh(inh) header-top-theme-dark_C($color-white) nav-btn" href="https://vwo.com/pricing/"> <span class="Py(10px)--md Px(14px)--md header-nav-text Trdu(0.3s) Bdrs(4px) Mx(4px)--lg"> Pricing </span> <svg width= "16" height= "10" class= "C(#b4b2c5) D(n)--md D(i) Fxs(0) Rotate(-90deg)" ><use xlink:href="#icon-chevron-down"></use></svg> </a> </li> <li class="Pos(r) js-header-dropdown-trigger Pend(0)--md"> <button type="button" aria-expanded="false" class="js-header-dropdown C($color-new-font-dark) Fz($font-size-16) Fw(700) Td(n) Py(14px) Px(0)--lg Px(10px)--sm Px(40px) D(f) Ai(c) H(80px)--md Jc(sb) Jc(fs)--md Bxz(bb) M(0) Bgc(t) Bd(n) W(100%) Cur(p) M(0) Lh(inh) header-top-theme-dark_C($color-white) nav-btn"> <span class="Py(10px)--md Px(14px)--md header-nav-text Trdu(0.3s) Bdrs(4px) Mx(4px)--lg"> Solutions </span> <svg width= "16" height= "10" class= "C(#b4b2c5) D(n)--md D(i) Fxs(0) Rotate(-90deg)" ><use xlink:href="#icon-chevron-down"></use></svg> </button> <div class="js-header-dropdown-content js-dropdown-content D(n)--md animation-fade-in open_D(b)--md open_TranslateX(0) Trs($easeTransition) TranslateX(100%) Trf($none)--md Pos(a)--md Pos(f) Z(2) Start(0) End(0) End(a)--md B(0) B(a)--md Ovy(a) Ovy(v)--md dropdown-top-offset W(a)--md W(100%) Bgc($color-white) Bxz(bb) Bxsh($box-shadow-navigation-bottom) Bdrs(3px) Bxsh($box-shadow-black)"> <button type="button" class="js-mobile-product-button-inside D(n)--md D(b) Mx(0) Mt(0) Mb(10px) Pos(st) T(0) Z(1) Bgc($color-white) W(100%) C($color-grey-light-3) Py(16px) Px(20px) Ta(start) Fw(700) BdB Bdbc(#d9dde1) Fz(12px) Tt(u) Cur(p) W(100%) Bxz(bb)"> <svg width= "9" height= "9" class= "Rotate(180deg) Mend(10px)" ><use xlink:href="#icon-arrow-right"></use></svg> Solutions </button> <ul class="P(10px) List(n)"> <li> <a class="D(f) Ai(c) Bxz(bb) Td(n) P(10px) W(100%) Bdrs(4px) Bgc($color-light-grey-1):h C($color-purple):h C($color-new-font-dark) C($color-purple):h Fz($font-size-14) Fw(600)" href="https://vwo.com/ecommerce-ab-testing/"> <svg width= "20" height= "20" class= "Fxs(0) Mend(16px)" ><use xlink:href="#icon-ecommerce"></use></svg> <span>eCommerce</span><br> </a> </li> <li> <a class="D(f) Ai(c) Bxz(bb) Td(n) P(10px) W(100%) Bdrs(4px) Bgc($color-light-grey-1):h C($color-purple):h C($color-new-font-dark) C($color-purple):h Fz($font-size-14) Fw(600)" href="https://vwo.com/saas-ab-testing/"> <svg width= "20" height= "20" class= "Fxs(0) Mend(16px)" ><use xlink:href="#icon-sass"></use></svg> <span>SaaS</span> </a> </li> <li> <a class="D(f) Ai(c) Bxz(bb) Td(n) P(10px) W(100%) Bdrs(4px) Bgc($color-light-grey-1):h C($color-purple):h C($color-new-font-dark) C($color-purple):h Fz($font-size-14) Fw(600)" href="https://vwo.com/elearning-ab-testing/"> <svg width= "20" height= "20" class= "Fxs(0) Mend(16px)" ><use xlink:href="#icon-elearning"></use></svg> <span>eLearning</span> </a> </li> <li> <a class="D(f) Ai(c) Bxz(bb) Td(n) P(10px) W(100%) Bdrs(4px) Bgc($color-light-grey-1):h C($color-purple):h C($color-new-font-dark) C($color-purple):h Fz($font-size-14) Fw(600)" href="https://vwo.com/media-ab-testing/"> <svg width= "20" height= "20" class= "Fxs(0) Mend(16px)" ><use xlink:href="#icon-media"></use></svg> <span>Media/Publication</span> </a> </li> <li> <a class="D(f) Ai(c) Bxz(bb) Td(n) P(10px) W(100%) Bdrs(4px) Bgc($color-light-grey-1):h C($color-purple):h C($color-new-font-dark) C($color-purple):h Fz($font-size-14) Fw(600)" href="https://vwo.com/enterprise/"> <svg width= "20" height= "20" class= "Fxs(0) Mend(16px)" ><use xlink:href="#icon-enterprise"></use></svg> <span>Enterprises</span> </a> </li> </ul> </div> </li> <li class="js-header-dropdown-trigger Pend(0)--md"> <button type="button" aria-expanded="false" class="js-header-dropdown C($color-new-font-dark) Fz($font-size-16) Fw(700) Td(n) Py(14px) Px(0)--lg Px(10px)--sm Px(40px) D(f) Ai(c) H(80px)--md Jc(sb) Jc(fs)--md Bxz(bb) M(0) Bgc(t) Bd(n) W(100%) Cur(p) M(0) Lh(inh) header-top-theme-dark_C($color-white) nav-btn"> <span class="Py(10px)--md Px(14px)--md header-nav-text Trdu(0.3s) Bdrs(4px) Mx(4px)--lg"> Why VWO? </span> <svg width= "16" height= "10" class= "C(#b4b2c5) D(n)--md D(i) Fxs(0) Rotate(-90deg)" ><use xlink:href="#icon-chevron-down"></use></svg> </button>  <div class="js-header-dropdown-content js-dropdown-content D(n)--md animation-fade-in open_D(b)--md open_TranslateX(0) Trs($easeTransition) TranslateX(100%) Trf($none)--md Pos(a)--md Pos(f) Z(2) Start(0) B(0) B(a)--md End(0) Ovy(a) dropdown-top-offset W(a)--md W(100%) Bgc($color-white) Bxz(bb) P(0) Bxsh($box-shadow-navigation-bottom) Bdrs(4px) container"> <button type="button" class="js-mobile-product-button-inside D(n)--md D(b) Mx(0) Mt(0) Mb(20px) Pos(st) T(0) Z(1) Bgc($color-white) W(100%) C($color-grey-light-3) Py(16px) Px(20px) Ta(start) Fw(700) BdB Bdbc(#d9dde1) Fz(12px) Tt(u) Cur(p) W(100%) Bxz(bb)"> <svg width= "9" height= "9" class= "Rotate(180deg) Mend(10px)" ><use xlink:href="#icon-arrow-right"></use></svg> Why VWO? </button> <div class="Px(40px)--md Px(20px) Pt(40px)--md Pb(60px)--md"> <ul id="js-mobile-why-vwo" class="P(0) M(0) List(n) D(f) Jc(sb) Wow(bw) Fld(r)--md Fld(c)"> <li class="W(3/12)--md Mb(40px) Mb(0)--md Px(10px) Bxz(bb) Fxg(1)"> <a href="https://vwo.com/why-us/product/" class="product-item-hover Fz($font-size-14) Fw(700) Mb(18px) C($color-black-light-3) C($color-purple):h D(if) Ai(c) Td(n)">Proven Product</a> <svg width= "9" height= "9" class= "Mstart(5px) Trsp($transform) Trsdu(0.1s) Trstf(l) product-item-hover:h_TranslateX(5px)" ><use xlink:href="#icon-arrow-right"></use></svg> <ul class="P(0) M(0) List(n)"> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/customers/">2500+ Customers</a> </li> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/why-us/product/interface/">Simple User Interface</a> </li> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/security/">Secure & Compliant</a> </li> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/why-us/experimentation-platform-build-or-buy/">Build or Buy?</a> </li> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/monthly-tracked-users/">Usage-Based Billing</a> </li> </ul> </li> <li class="W(3/12)--md Mb(40px) Mb(0)--md Px(10px) Bxz(bb) Fxg(1)"> <a href="https://vwo.com/why-us/customer-success/" class="product-item-hover Fz($font-size-14) Fw(700) Mb(18px) C($color-black-light-3) C($color-purple):h D(if) Ai(c) Td(n)"> Guarantee of Success <svg width= "9" height= "9" class= "Mstart(5px) Trsp($transform) Trsdu(0.1s) Trstf(l) product-item-hover:h_TranslateX(5px)" ><use xlink:href="#icon-arrow-right"></use></svg> </a> <ul class="P(0) M(0) List(n)"> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/why-us/customer-success/24-7-support/">24x7 Support</a> </li> </ul> </li> <li class="W(3/12)--md Mb(40px) Mb(0)--md Px(10px) Bxz(bb) Fxg(1)"> <a href="https://vwo.com/why-us/technology/" class="product-item-hover Fz($font-size-14) Fw(700) Mb(18px) C($color-black-light-3) C($color-purple):h D(if) Ai(c) Td(n)"> Thoughtful Technology <svg width= "9" height= "9" class= "Mstart(5px) Trsp($transform) Trsdu(0.1s) Trstf(l) product-item-hover:h_TranslateX(5px)" ><use xlink:href="#icon-arrow-right"></use></svg> </a> <ul class="P(0) M(0) List(n)"> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/why-us/technology/statistics/">Enhanced SmartStats</a> </li> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/why-us/technology/bayesian-statistics/">Bayesian Statistics</a> </li> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/why-us/technology/integrations/">Integration</a> </li> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/why-us/technology/zero-impact-loading/">Load Time Performance</a> </li> <li> <a class="Td(n) D(if) Ai(fs) Py(4px) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md" href="https://vwo.com/why-us/technology/visual-editor/">Visual Editor</a> </li> </ul> </li> <li class="W(3/12)--md Mb(40px) Mb(0)--md Px(10px) Bxz(bb) Fxg(1)"></li> </ul> </div> </div>  </li> <li class="js-header-dropdown-trigger Pend(0)--md"> <button type="button" aria-expanded="false" class="js-header-dropdown C($color-new-font-dark) Fz($font-size-16) Fw(700) Td(n) Py(14px) Px(0)--lg Px(10px)--sm Px(40px) D(f) Ai(c) H(80px)--md Jc(sb) Jc(fs)--md Bxz(bb) M(0) Bgc(t) Bd(n) W(100%) Cur(p) M(0) Lh(inh) header-top-theme-dark_C($color-white) nav-btn"> <span class="Py(10px)--md Px(14px)--md header-nav-text Trdu(0.3s) Bdrs(4px)"> Resources </span> <svg width= "16" height= "10" class= "C(#b4b2c5) D(n)--md D(i) Fxs(0) Rotate(-90deg)" ><use xlink:href="#icon-chevron-down"></use></svg> </button>  <div class="js-header-dropdown-content js-dropdown-content D(n)--md animation-fade-in open_D(b)--md open_TranslateX(0) Trs($easeTransition) TranslateX(100%) Trf($none)--md Pos(a)--md Pos(f) Z(2) Start(0) B(0) B(a)--md End(0) Ovy(a) dropdown-top-offset W(a)--md W(100%) Bgi($gradient-learn-menu)--md Bgc($color-white) Bxsh($box-shadow-navigation-bottom) Bxz(bb) Bdrs(4px) container P(0)"> <button type="button" class="js-mobile-product-button-inside D(n)--md D(b) Mx(0) My(0) Pos(st) T(0) Z(1) Bgc($color-white) W(100%) C($color-grey-light-3) Py(16px) Px(20px) Ta(start) Fw(700) BdB Bdbc(#d9dde1) Fz($font-size-12) Tt(u) Cur(p) W(100%) Bxz(bb)"> <svg width= "9" height= "9" class= "Rotate(180deg) Mend(10px)" ><use xlink:href="#icon-arrow-right"></use></svg> Resources </button> <div> <div class="D(f)--md js-tabs"> <div class="W(3/12) Py(30px) Bxz(bb) Bgc($color-purple-light-7) D(n) D(b)--md"> <ul data-active-class="tab-resource-item--active" class="List(n) Pstart(20px)--md Ov(h) M(0) js-tabs-nav"> <li><button type="button" data-tab="js-resource-library" class="tab-resource-item--active tab-resource-item">VWO Library</button></li> <li><button type="button" data-tab="js-blog" class="tab-resource-item">VWO Blog</button></li> <li><button type="button" data-tab="js-leadership-interviews" class="tab-resource-item">Thought Leadership Interviews</button></li> <li><button type="button" data-tab="js-new-to-vwo" class="tab-resource-item">VWO Success Stories</button></li> <li><button type="button" data-tab="js-culture-of-experimentation" class="tab-resource-item">Free Tools</button></li> <li><button 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Td(n) Py(10px) Px(20px) D(f) Ai(c) Jc(sb) Jc(fs)--md Bxz(bb) M(0) Bgc(t) Bd(n) W(100%) Cur(p) M(0) Lh(inh) item" href="/product-updates"> <span class="Mend(10px)">Product Updates</span> <svg width= "9" height= "9" class= "C($color-purple):h Fxs(0) item:h_TranslateX(5px) Trs($easeTransition)" ><use xlink:href="#icon-arrow-right"></use></svg> </a> </li> </ul> </div> <div class="W(9/12)--md Py(40px)--md Px(50px)--md Bgc($color-white) Bxz(bb)"> <div class="Bd(n)--md BdB Bdbc(#d9dde1)"> <button type="button" class="D(n)--md js-accordion C($color-black-light-3) C($color-purple):h Fz(14px) Fw(600) Py(16px) Px(20px) D(f) Ai(c) Jc(sb) Bxz(bb) M(0) Bgc(t) Bd(n) W(100%) Cur(p) Lh(inh)"> <span>VWO Library</span> <svg width= "13" height= "8" class= "C(#b4b2c5) Rotate(270deg)" ><use xlink:href="#icon-chevron-down"></use></svg> </button> <div id="js-resource-library" class="D(b)--md D(n) js-tabs-content js-open-accordion+D(b)"> <div class="D(f)--md Px(0)--md Px(20px) My(20px) My(0)--md Ai(fs)"> <div class="W(5/12)--md Mend(40px)--md D(f) Fld(c) Jc(sb) Fxs(0) Bxz(bb) Mb(40px) Mb(0)--md"> <p class="Mt(0) Mb(20px) Tt(c) Fz($font-size-15) Fw(600) C($color-black-light-3)" role="heading" aria-level="4">Ebooks</p> <div> <div class=" Mb(15px)"> <a href="https://vwo.com/ebooks/building-cro-first-culture-future-proofing-growth/" class="Td(n) D(f) Ai(fs) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md Mb(20px) Lts(0.2px) Mb(15px)--md"> <div class="W(60px) H(50px) Ov(h) D(f) Ai(c) Jc(c) Mend(16px) Flxs(0) Bgc($color-light-grey-2) tst"> <img src="https://static.wingify.com/gcp/uploads/2025/03/Whitepaper-mockup-1.png?tr=w-60,h-50" srcset="https://static.wingify.com/gcp/uploads/2025/03/Whitepaper-mockup-1.png?tr=w-60,h-50 1x,https://static.wingify.com/gcp/uploads/2025/03/Whitepaper-mockup-1.png?tr=w-90,h-75 1.5x, https://static.wingify.com/gcp/uploads/2025/03/Whitepaper-mockup-1.png?tr=w-120,h-100 2x" alt= "Whitepaper Mockup (1)" decoding= "async" width= "60" height= "50" 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C($color-purple):h Fz(14px) Fw(600) Py(16px) Px(20px) D(f) Ai(c) Jc(sb) Bxz(bb) M(0) Bgc(t) Bd(n) W(100%) Cur(p) Lh(inh)"> <span>Masters of conversion</span> <svg width= "13" height= "8" class= "C(#b4b2c5) Rotate(270deg)" ><use xlink:href="#icon-chevron-down"></use></svg> </button> <div id="js-master-conversion" class="D(n) js-tabs-content js-open-accordion+D(b)"> <div class="D(f)--md Px(0)--md Px(20px) My(20px) My(0)--md Ai(fs)">  <div class="W(100%)"> <p class="Mt(0) Mb(20px) Tt(c) Fz($font-size-15) Fw(600) C($color-black-light-3)" role="heading">Past Webinars</p> <div class="D(f) Flw(w)"> <div class="W(5/12)--md W(100%) Mend(40px)"> <div class=" Mb(30px) Mb(0):lc"> <a href="https://vwo.com/webcast/from-okrs-strategic-experimentation/" class="Td(n) D(f) Ai(fs) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md Mb(20px) Lts(0.2px)"> <div class="W(60px) H(60px) Ov(h) D(f) Ai(c) Jc(c) Mend(16px) Flxs(0) Bgc($color-light-grey-2)"> <img src="https://static.wingify.com/gcp/uploads/2024/07/Bjarn-Brunenberg-speaker-photo.png?tr=w-60,h-60" srcset="https://static.wingify.com/gcp/uploads/2024/07/Bjarn-Brunenberg-speaker-photo.png?tr=w-60,h-60 1x,https://static.wingify.com/gcp/uploads/2024/07/Bjarn-Brunenberg-speaker-photo.png?tr=w-90,h-90 1.5x, https://static.wingify.com/gcp/uploads/2024/07/Bjarn-Brunenberg-speaker-photo.png?tr=w-120,h-120 2x" alt= "Bjarn Brunenberg" decoding= "async" width= "60" height= "60" loading= "lazy" class= "D(b) Maw(100%) H(a)" /> </div> <div><p class="M(0)">From OKRs to Strategic Experimentation </p> <span class="Fz($font-size-13) C($color-grey-light-1)">- Bjarn Brunenberg, TomTom</span></div> </a> </div> </div><div class="W(5/12)--md W(100%) Mend(40px)"> <div class=" Mb(30px) Mb(0):lc"> <a href="https://vwo.com/webcast/research-results-behavioral-economists-guide-cro/" class="Td(n) D(f) Ai(fs) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md Mb(20px) Lts(0.2px)"> <div class="W(60px) H(60px) Ov(h) D(f) Ai(c) Jc(c) Mend(16px) Flxs(0) Bgc($color-light-grey-2)"> <img src="https://static.wingify.com/gcp/uploads/2024/07/Florent-Buisson-speaker-photo.png?tr=w-60,h-60" srcset="https://static.wingify.com/gcp/uploads/2024/07/Florent-Buisson-speaker-photo.png?tr=w-60,h-60 1x,https://static.wingify.com/gcp/uploads/2024/07/Florent-Buisson-speaker-photo.png?tr=w-90,h-90 1.5x, https://static.wingify.com/gcp/uploads/2024/07/Florent-Buisson-speaker-photo.png?tr=w-120,h-120 2x" alt= "Florent Buisson" decoding= "async" width= "60" height= "60" loading= "lazy" class= "D(b) Maw(100%) H(a)" /> </div> <div><p class="M(0)">Research to Results: A Behavioral Economist’s Guide to CRO </p> <span class="Fz($font-size-13) C($color-grey-light-1)">- Florent Buisson, Cars Commerce</span></div> </a> </div> </div><div class="W(5/12)--md W(100%) Mend(40px)"> <div class=" Mb(30px) Mb(0):lc"> <a href="https://vwo.com/webcast/research-discovery-tools-experimentation/" class="Td(n) D(f) Ai(fs) C($color-black-light-3) C($color-purple):h Fz($font-size-13)--md Mb(20px) Lts(0.2px)"> <div class="W(60px) H(60px) Ov(h) D(f) Ai(c) Jc(c) Mend(16px) Flxs(0) Bgc($color-light-grey-2)"> <img src="https://static.wingify.com/gcp/uploads/2024/04/Craig-Sullivan-speaker-photo@2x.png?tr=w-60,h-60" srcset="https://static.wingify.com/gcp/uploads/2024/04/Craig-Sullivan-speaker-photo@2x.png?tr=w-60,h-60 1x,https://static.wingify.com/gcp/uploads/2024/04/Craig-Sullivan-speaker-photo@2x.png?tr=w-90,h-90 1.5x, https://static.wingify.com/gcp/uploads/2024/04/Craig-Sullivan-speaker-photo@2x.png?tr=w-120,h-120 2x" alt= "Craig Sullivan" decoding= "async" width= "60" height= "60" loading= "lazy" class= "D(b) Maw(100%) H(a)" /> </div> <div><p class="M(0)">Research and Discovery Tools for Experimentation </p> <span class="Fz($font-size-13) C($color-grey-light-1)">- Craig Sullivan, Optimise Or Die</span></div> </a> </div> </div><div class="W(5/12)--md W(100%) Mend(40px)"> <div class=" Mb(30px) 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Px(8px) Bxz(bb) left-side-menu-wrap"> <ul class="left-side-menu "> </ul> </div> <div class="js-guide-container W(8/12)--sm W(100%) Px(8px) Bxz(bb)"> <div class="guided-content"> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="What is customer retention?" id="what-is-customer-retention" data-menu-id="what-is-customer-retention" style="text-align:left">What is customer retention? </h2> <p>Customer retention refers to the actions and activities done by an organization to reduce the rate at which it loses its customers.</p> <p>Businesses – be it B2B/SaaS companies, eCommerce platforms, travel agencies, etc. – work really hard to attract new customers through a mix of marketing efforts, social media, and brand strategies. They invest a lot of time, effort, and of course money to gain customer trust and convert them into loyal customers. It makes much more sense to hold on to them and ensure they continue to buy your products or services regularly.  </p> <p>In fact, an article published by <a href="https://hbswk.hbs.edu/archive/the-economics-of-e-loyalty">Harvard Business School</a> states that increasing customer retention rates by just 5% can increase your profit margins by 25% to 95%. The goal of a customer retention program is to keep more customers intact and influence them to stay with your company for as long as possible.</p> <p>For an eCommerce business, you’ll want your customers to come back as many times as possible and make purchases no matter the minimum order value. Meanwhile, in the case of a B2B/SaaS organization, your goal would be to ensure subscription renewals, plan upgrades, and so on.</p> <p>To avoid losing customers, <a href="https://vwo.com/blog/customer-retention-optimization/">understand the importance of customer retention</a>, gather the right information, draft necessary retention strategies, and ensure their effective implementation. </p> <p>In this guide, we’ve tried to touch base on every aspect of customer retention to help you understand the basic nitty-gritty of the concept and use the provided information to your business’s advantage.</p> <p>Let’s get started!</p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="What is customer retention management?" id="what-is-customer-retention-management" data-menu-id="what-is-customer-retention-management" style="text-align:left">What is customer retention management?</h2> <p>Customer retention management refers to the process of managing a customer’s experience and ensuring satisfactory efforts are made by the company to achieve customer retention goals effectively. </p> <p>A retention manager’s goal is to analyze the current retention rate, develop comprehensive programs to keep acquired customers for as long as possible and add new customers to this list. This is in contrast to gaining as many new customers as possible, which is the goal of a sales or account manager.</p> <figure class="wp-block-image size-large"><a href="#free-trial"><img fetchpriority="high" decoding="async" width="1024" height="268" src="https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners1-1024x268.jpg" alt="Customer Retention Banners1" class="wp-image-28096" srcset="https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners1-1024x268.jpg?tr=w-1024 1024w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners1-1024x268.jpg?tr=w-768 768w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners1-1024x268.jpg?tr=w-640 640w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners1-1024x268.jpg?tr=w-375 375w" sizes="(max-width: 1024px) 100vw, 1024px" /></a></figure> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="Formula to calculate customer retention rate" id="formula-to-calculate-customer-retention-rate" data-menu-id="formula-to-calculate-customer-retention-rate" style="text-align:left">Formula to calculate customer retention rate</h2> <p>To calculate the retention rate, start by defining a period of time, aka a cohort, be it a month, a quarter, or a year. Then calculate it with a formula that is essentially the inverse of the customer churn rate.</p> <p class="has-text-align-center"><strong>Customer Retention Rate = ( (Total Customers at End Date – New Customers acquired during Period) / Starting Customers at Start Date) ) X 100</strong></p> <p>Let’s consider an example to understand the formula in a better manner. Say you started in a particular year with 100 customers. If 20 of these customers left after making a single purchase during the entire year, your retention rate will be 80%. </p> <p>Even if you added 40 new customers during the entire year, increasing your total to 120, doesn’t change the rate of retention. How? Let’s look at the numbers.</p> <p class="has-text-align-center"><strong>( (120 – 40 ) / 100 ) x 100 = 80</strong></p> <p>The new customers aren’t factored in when calculating the retention rate, as they’re a result of marketing and acquisition efforts, not loyalty or any other customer retention effort made by the organization.</p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="4 stand-out benefits of customer retention" id="4-stand-out-benefits-of-customer-retention" data-menu-id="4-stand-out-benefits-of-customer-retention" style="text-align:left">4 stand-out benefits of customer retention </h2> <p><a href="https://www.wordstream.com/blog/ws/2020/01/08/reduce-churn">Avoidable customer churn costs the U.S. businesses approximately $136 billion per year.</a> If you master the art of retaining customers, even reduce churn to 1%, you’ll have almost double the number of customers in the next 8 years. </p> <p>There are many more benefits to improving your customer retention rate. Let’s take a look.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Comparatively lower than the customer acquisition cost" id="comparatively-lower-than-the-customer-acquisition-cost" data-menu-id="comparatively-lower-than-the-customer-acquisition-cost" style="text-align:left">1. <strong>Comparatively lower than the customer acquisition cost</strong></h3> <p>It’s a lot cheaper to keep your existing customers than marketing and selling your products to a completely new set of audiences. According to <a href="https://hbr.org/2014/10/the-value-of-keeping-the-right-customers">Harvard Business Review</a>, acquiring a new customer costs about 5 to 25 times more than retaining the existing ones. </p> <p>You can use qualitative and quantitative tools along with <a href="https://vwo.com/ab-testing/">A/B testing</a> to improve the interaction of your customers with your website and <a href="https://vwo.com/mobile-app-ab-testing/">mobile application</a>. Additionally, you don’t have to spend dollars on ads, and even on many other marketing channels. </p> <p>So, any campaign or effort made towards improving customer retention is comparatively cheaper and provides a much better ROI for your business than an equivalent acquisition program for getting new customers on board.</p> <p>Another benefit is that <a href="https://vwo.com/blog/ecommerce-marketing-strategy/">any improvement in retention rate will automatically improve the results of your marketing and sales programs</a>. For instance, if you increase the value of each retained customer by 50%, the acquisition ROI doesn’t just improve by 50%, it also increases campaign profits by 100% or more.</p> <p>If you spend $20 on Facebook ads to get a new customer, and each customer is worth $30, your profit margin per customer is $10. Improving customer retention rate by 50% will ideally more than double your profits – from 10$ to $25 per acquisition.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Loyal customers spend more" id="loyal-customers-spend-more" data-menu-id="loyal-customers-spend-more" style="text-align:left">2<strong>. Loyal customers spend more</strong></h3> <p>A study by Gallup shows that <a href="https://www.gallup.com/workplace/311870/customer-centricity.aspx">loyal customers spend 23% more than the average customer</a>.</p> <p>One-time customers have no relationship with your brand. They only choose your product(s) based on lower prices or other distinct advantages. But every time you retain a customer with a positive interaction is another chance to create a loyal, long-term customer for your business.</p> <p>Loyal customers return more often and spend more than first-time customers as well. For SaaS and subscription-based businesses, you will find it easier to <a href="https://vwo.com/blog/use-upsell-cross-sell/">upsell and cross-sell</a> to a loyal, long-term customer than a customer who’s still exploring your product.</p> <figure class="wp-block-image size-large"><a href="#free-trial"><img decoding="async" width="1024" height="268" src="https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners2-1024x268.jpg" alt="Customer Retention Banners2" class="wp-image-28100" srcset="https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners2-1024x268.jpg?tr=w-1024 1024w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners2-1024x268.jpg?tr=w-768 768w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners2-1024x268.jpg?tr=w-640 640w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners2-1024x268.jpg?tr=w-375 375w" sizes="(max-width: 1024px) 100vw, 1024px" /></a></figure> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="It’s great for your brand" id="its-great-for-your-brand" data-menu-id="its-great-for-your-brand" style="text-align:left"><strong>3. It’s great for your brand</strong></h3> <p>As per a blog published by <a href="https://www.marketingcharts.com/brand-related/brand-loyalty-105947">Marketing Charts</a>, most customers usually forget about a brand or product after a single purchase. It is because many brands do not pay much attention to engaging customers at regular intervals. If customers are kept engaged and informed about a brand’s offerings, they’re more likely to make repeat purchases and convert into loyal customers. </p> <figure class="wp-block-image size-full"><img decoding="async" width="1000" height="555" src="https://static.wingify.com/gcp/uploads/2021/07/image-6.png" alt="number of purchases it takes to build loyal customers " class="wp-image-27168" srcset="https://static.wingify.com/gcp/uploads/2021/07/image-6.png 1000w, https://static.wingify.com/gcp/uploads/2021/07/image-6.png?tr=w-768 768w, https://static.wingify.com/gcp/uploads/2021/07/image-6.png?tr=w-640 640w, https://static.wingify.com/gcp/uploads/2021/07/image-6.png?tr=w-375 375w" sizes="(max-width: 1000px) 100vw, 1000px" /><figcaption class="wp-element-caption">Image Source: <a href="https://www.marketingcharts.com/brand-related/brand-loyalty-105947">Marketing Charts</a></figcaption></figure> <p>Additionally, every loyal customer is an added brand advocate that has the potential to get more referral business and increase your sales. As per Hubspot, <a href="https://blog.hubspot.com/service/customer-acquisition-study">81% of consumers trust recommendations from family and friends over those from companies</a>. This makes retention an excellent branding investment as well.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Returning customer purchase data can help create better marketing campaigns" id="returning-customer-purchase-data-can-help-create-better-marketing-campaigns" data-menu-id="returning-customer-purchase-data-can-help-create-better-marketing-campaigns" style="text-align:left"><strong>4. Returning customer purchase data can help create better marketing campaigns</strong></h3> <p>Data is one of the most powerful tools for any business. You can use data gathered from qualitative and quantitative tools to understand the basic psyche of your customers – identify their pain points, the things they like about your brand, the products they’re engaging with, and so on. </p> <p>Such data helps marketing teams take the guesswork out of the picture and create marketing campaigns that are sure to convert more customers into loyal customers. You can find natural product bundles based on purchase history, and figure out relevant, personalized recommendations to market to customers with similar initial purchases.</p> <p>Retaining customers over the long term will also help you win more business during holidays and sales. <a href="https://www.shopify.com/blog/black-friday-cyber-monday-2018">The highest converting customer source for Shopify merchants during Black Friday was emails sent to existing customers</a>. They recorded an average conversion rate of 4.38% from emails only. </p> <p>And, that’s an average which includes stores that made no efforts to nurture their customers beforehand.</p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="11 customer retention strategies you should use" id="11-customer-retention-strategies-you-should-use" data-menu-id="11-customer-retention-strategies-you-should-use" style="text-align:left">11 customer retention strategies you should use</h2> <p>For SaaS companies, on the other hand, these could be effective onboarding programs, discounts on subscriptions, etc. From here, you can use milestones, new features & training, and more to keep your users active and subscribe to your products or services for longer than usual. </p> <p>Today, brands across various industries can use many different strategies to ensure their retail customers come back and make repeat purchases. In the case of eCommerce, some evergreen methods include, exclusive flash sales, running loyalty programs, discounts on each purchase, and so on. </p> <p>Instead of focusing your energies on preparing one single strategy, mix and match different efforts, work with qualitative and quantitative data, and marketing automation tools available to your business to retain your customers. </p> <p>In this section, we’ve covered 11 important customer retention strategies that are common to all industries. </p> <h4 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Onboarding emails & training programs" id="onboarding-emails-training-programs" data-menu-id="onboarding-emails-training-programs" style="text-align:left"><strong>1. Onboarding emails & training programs</strong></h4> <p>For SaaS and other businesses that offer a service at a recurring monthly/annual cost, perfecting onboarding and training during the initial signup is critical.</p> <p>Any improvements made to retain customers in the first few weeks can cascade down and dramatically impact your revenue and profitability.</p> <div class="wp-block-image"> <figure class="aligncenter size-full"><img decoding="async" width="1017" height="751" src="https://static.wingify.com/gcp/uploads/2021/07/improving-retention-over-weeks.jpeg" alt="Improving Retention Over Weeks" class="wp-image-27173" srcset="https://static.wingify.com/gcp/uploads/2021/07/improving-retention-over-weeks.jpeg 1017w, https://static.wingify.com/gcp/uploads/2021/07/improving-retention-over-weeks.jpeg?tr=w-768 768w, https://static.wingify.com/gcp/uploads/2021/07/improving-retention-over-weeks.jpeg?tr=w-640 640w, https://static.wingify.com/gcp/uploads/2021/07/improving-retention-over-weeks.jpeg?tr=w-375 375w" sizes="(max-width: 1017px) 100vw, 1017px" /><figcaption class="wp-element-caption">Image Source: <a href="https://cdn2.hubspot.net/hubfs/120299/SaaSFest_Presentations/SaaSFestPreso-Dan-RetentionIsKing.pdf?t=1513029751643">Hubspot</a></figcaption></figure></div> <p>A 15% increase in week one retention can lead to 50% higher retention rates by the end of week ten and beyond.</p> <p>One strategy that can help you with onboarding is creating an automated email campaign that acts as a training program. <a href="https://www.grammarly.com/">Grammarly</a> does a great job of this. The grammar correction tool sends detailed emails to its subscriber base that motivate new users to use the app to its full potential.</p> <div class="wp-block-image"> <figure class="aligncenter"><img decoding="async" src="https://lh4.googleusercontent.com/qJUVujbUTuSE536O3SMzL_j7zeqL2LlFho3XYAbGFAz7r-GwWHGo4czwb3x1Bst5buzZjmQGX6hPsuZBt7hoPc1gsNDSF77iSEs7vq_WHl1iSyxH0Xp6FVOeYmD2H38EXIM2rUE2" alt="screenshot of the onboarding email from Grammarly" /><figcaption class="wp-element-caption">Image Source: <a href="https://www.grammarly.com/">Grammarly</a></figcaption></figure></div> <p>Create training programs and onboarding emails to make sure every user knows how to use your product from day one. This further acts as a catalyst to ensure your user base stays connected and uses your services for long. </p> <figure class="wp-block-image size-large"><a href="#free-trial"><img decoding="async" width="1024" height="268" src="https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners3-1024x268.jpg" alt="Customer Retention Banners3" class="wp-image-28103" srcset="https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners3-1024x268.jpg?tr=w-1024 1024w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners3-1024x268.jpg?tr=w-768 768w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners3-1024x268.jpg?tr=w-640 640w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners3-1024x268.jpg?tr=w-375 375w" sizes="(max-width: 1024px) 100vw, 1024px" /></a></figure> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Customer loyalty programs" id="customer-loyalty-programs" data-menu-id="customer-loyalty-programs" style="text-align:left"><strong>2. Customer loyalty programs</strong></h3> <p>A customer loyalty program, in its most basic form, is a stampable or digital card that many restaurants, bakeries, and other local businesses give out to their customers. “Buy two, get one free,” “Get redeemable reward points on each purchase,” or something similar is usually the motto. And, it works. It gives customers a reason to choose a specific business over and over again. </p> <p>Over the years, the concept of loyalty programs has changed and many businesses have brought in many innovations in this customer retention scheme. Airlines, pharmacies, and credit card companies have some of the most sophisticated loyalty programs out there today. </p> <p>Let’s take CRED or Apollo Pharmacy as examples. </p> <p><a href="https://cred.club/">CRED</a> is a mobile application that allows you to easily make credit card payments through its intuitive user interface and earn “CRED coins” against every bill payment. You can redeem these points by purchasing items from various premium lifestyle products & services.</p> <p><a href="https://www.apollopharmacy.in/">Apollo Pharmacy</a> works on similar lines. Everytime you make a purchase at any of the Apollo-linked pharmacies across the nation, your account linked to your phone number gets credited with some points. You can redeem these points in the form of money while making a purchase. For instance, if you have 100 reward points and your total payable amount for your purchase is 350, you can redeem these points and pay only 250 at the time of checkout.   </p> <p>Many pieces of research show that such customer retention schemes work. It has been seen that <a href="https://info.bondbrandloyalty.com/loyalty-report-2019">79% of consumers are more likely to continue doing business with a brand that offers a loyalty program</a>. And, 73% of them are more likely to recommend these brands to their friends, family, and peers.</p> <p>Thankfully, a comprehensive loyalty program is no longer a tactic reserved for enterprises with big budgets like banks or airlines. </p> <p>With plugins and extensions, you can easily implement rewards and loyalty programs in Shopify, BigCommerce, WooCommerce, and other major eCommerce platforms, and use this method to your advantage.</p> <p>Develop your own program to give your customers a reason to choose you every time they want to buy something you offer. You can provide store credits, product rewards/gifts, exclusive bundles/sales, and more.</p> <p><a href="https://vwo.com/webcast/optimize-saas-retention/">SaaS companies can also develop in-house programs</a> that reward long-term customers with bonus features, extra data/usage credits, or other relevant rewards.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Personalized product recommendations and offers" id="personalized-product-recommendations-and-offers" data-menu-id="personalized-product-recommendations-and-offers" style="text-align:left"><strong>3. Personalized product recommendations and offers</strong></h3> <p>For eCommerce stores, it’s not enough to just send out random newsletter emails and promotions to your list of existing customers. <a href="https://www.statista.com/statistics/1415837/customer-expectations-for-better-personalization-worldwide/" target="_blank" rel="noreferrer noopener">In the 2023 Statista report</a>, around three-quarters of surveyed global customers expressed their expectation for improved personalization when sharing more personal data with businesses. Moreover, 73 percent indicated their anticipation of a more personalized experience as technology advances, and 64 percent expected the same when increasing their spending.</p> <p>So, make sure to follow in <a href="https://vwo.com/blog/deliver-personalized-recommendations-the-amazon-netflix-way/">Amazon’s footsteps</a>. Keep a track of your customers’ browsing and purchase history, and use this information to tailor marketing emails to each customer.</p> <div class="wp-block-image"> <figure class="aligncenter size-full"><img decoding="async" width="1002" height="692" src="https://static.wingify.com/gcp/uploads/2021/07/Personalized-product-recommendations-by-Amazon.jpeg" alt="Personalized Product Recommendations By Amazon" class="wp-image-27176" srcset="https://static.wingify.com/gcp/uploads/2021/07/Personalized-product-recommendations-by-Amazon.jpeg 1002w, https://static.wingify.com/gcp/uploads/2021/07/Personalized-product-recommendations-by-Amazon.jpeg?tr=w-768 768w, https://static.wingify.com/gcp/uploads/2021/07/Personalized-product-recommendations-by-Amazon.jpeg?tr=w-640 640w, https://static.wingify.com/gcp/uploads/2021/07/Personalized-product-recommendations-by-Amazon.jpeg?tr=w-375 375w" sizes="(max-width: 1002px) 100vw, 1002px" /><figcaption class="wp-element-caption">Image Source: <a href="http://www.amazon.com">Amazon</a></figcaption></figure></div> <p>If you’ve ever paid attention, you’ll notice that after browsing through a specific category, Amazon follows up by sending an email highlighting relevant deals. All its emails are generated based on what you’ve browsed through its platform or have purchased in the past. </p> <p>To follow suit, you don’t need their scale or expertise. Major eCommerce platforms usually have integration options with popular email marketing tools like <a href="https://mailchimp.com/">MailChimp</a>, which makes personalized marketing a lot easier than most business owners think.</p> <p>The platform automatically tracks key data points such as product page views, add to carts, sales, and more, gathering plenty of useful business data. You can use this information to create better and promising customer retention campaigns.</p> <div class="wp-block-image"> <figure class="aligncenter size-full"><img decoding="async" width="600" height="234" src="https://static.wingify.com/gcp/uploads/2021/07/Mailchimp-helps-create-customer-segmentations.png" alt="Mailchimp Helps Create Customer Segmentations" class="wp-image-27179" srcset="https://static.wingify.com/gcp/uploads/2021/07/Mailchimp-helps-create-customer-segmentations.png 600w, https://static.wingify.com/gcp/uploads/2021/07/Mailchimp-helps-create-customer-segmentations.png?tr=w-375 375w" sizes="(max-width: 600px) 100vw, 600px" /><figcaption class="wp-element-caption">Image Source: <a href="https://mailchimp.com/help/segment-purchase-activity/">MailChimp</a></figcaption></figure></div> <p>Additionally, you can segment your customer list based on products, vendors, number of products purchased, average order value (AOV), and more. Even small online retailers and mom-and-pop shops can send personalized emails at scale to retain customers and make them come back for more.</p> <p>SaaS and B2B companies can use similar <a href="https://vwo.com/website-personalization/">personalization tactics</a> during the acquisition stage, curating the content based on the size/industry of the company, the subscriber’s position within the company, and more.</p> <figure class="wp-block-image size-large"><a href="#free-trial"><img decoding="async" width="1024" height="268" src="https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners4-1024x268.jpg" alt="Customer Retention Banners4" class="wp-image-28106" srcset="https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners4-1024x268.jpg?tr=w-1024 1024w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners4-1024x268.jpg?tr=w-768 768w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners4-1024x268.jpg?tr=w-640 640w, https://static.wingify.com/gcp/uploads/2021/08/customer-retention-banners4-1024x268.jpg?tr=w-375 375w" sizes="(max-width: 1024px) 100vw, 1024px" /></a></figure> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="User milestone/progress emails/notifications" id="user-milestone-progress-emails-notifications" data-menu-id="user-milestone-progress-emails-notifications" style="text-align:left"><strong>4. User milestone/progress emails/notifications</strong></h3> <p>For apps, software products, and SaaS businesses, a great way to keep your customers using your product is to send milestone emails/messages to your customers. They give your users a sense of progress and a reason to keep logging in week after week.</p> <p>Grammarly sends some of the best milestone/weekly engagement emails that we have ever seen.</p> <p>Let’s examine what makes them work so well.</p> <figure class="wp-block-image size-full"><img decoding="async" width="820" height="680" src="https://static.wingify.com/gcp/uploads/2021/07/Screenshot-2021-07-24-at-2.43.08-PM.png" alt="Grammarly sends milestone emauls to customers to retain them" class="wp-image-27185" srcset="https://static.wingify.com/gcp/uploads/2021/07/Screenshot-2021-07-24-at-2.43.08-PM.png 820w, https://static.wingify.com/gcp/uploads/2021/07/Screenshot-2021-07-24-at-2.43.08-PM.png?tr=w-768 768w, https://static.wingify.com/gcp/uploads/2021/07/Screenshot-2021-07-24-at-2.43.08-PM.png?tr=w-640 640w, https://static.wingify.com/gcp/uploads/2021/07/Screenshot-2021-07-24-at-2.43.08-PM.png?tr=w-375 375w" sizes="(max-width: 820px) 100vw, 820px" /><figcaption class="wp-element-caption">Image Source: <a href="https://www.grammarly.com/">Grammarly</a></figcaption></figure> <p>You don’t just get a detailed breakdown of your performance and essential metrics. It also highlights usage streaks, you get performance badges filled with writing puns and fun designs, and you can see real data on how you match up against other users.</p> <p>People will work hard to avoid breaking a streak once they’ve started one, and Grammarly establishes itself as an intrinsic part of a positive habit.</p> <p>You can follow suit by informing your users of their progress on a regular basis and using similar tactics, like comparing their metrics to the average, highlighting progress, and offering custom recommendations.</p> <p><a href="https://vwo.com/customer-engagement/">High levels of customer engagement lead to more loyal customers</a>, which is why this strategy is great for preventing churn.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Offer value with email newsletters" id="offer-value-with-email-newsletters" data-menu-id="offer-value-with-email-newsletters" style="text-align:left"><strong>5. Offer value with email newsletters</strong></h3> <p>Over the past few years, the way customers interact with businesses has significantly changed. Increasing concerns over how businesses collect and use a customer’s personal data, rapid spread of misinformation, and flooding of branded content, together contribute towards the fundamental shift. More than <a href="https://blog.hubspot.com/service/customer-acquisition-study">55% of customers claim that they don’t trust the businesses they buy from as much as they did before</a>.  </p> <p>How to solve this problem? </p> <p>A way to go about and stand out in the market is by becoming a trustworthy source of industry tips and insights. </p> <p>Too many email newsletters are thinly-veiled affiliate marketing machines or focus 99% of their energy on upselling existing customers to more expensive programs.</p> <p>Instead of taking this tired approach, invest in a newsletter that becomes a retention asset. A B2B SaaS business in the automotive sales industry, for example, could focus on informing its users about cutting-edge auto sales & marketing techniques, as well as releasing industry benchmarks, white papers, and reports to ensure customer retention. </p> <p>An eCommerce site, on the other hand, focused on health and fitness could send nutrition advice, training programs, and meal plans to keep the interest of its users intact.</p> <p>In a nutshell, avoid bombarding your existing customers with too many marketing messages. Instead, focus on offering real value, and building long-term relationships. </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Use a human touch to surprise and delight customers" id="use-a-human-touch-to-surprise-and-delight-customers" data-menu-id="use-a-human-touch-to-surprise-and-delight-customers" style="text-align:left"><strong>6. Use a human touch to surprise and delight customers</strong></h3> <p>In an increasingly sterile and digital business world, ruled by cloud-based giants, a little human touch can go a long way.</p> <p>Something as simple as a personalized handwritten note to thank first-time customers can leave a massive impression.</p> <div class="wp-block-image"> <figure class="aligncenter size-full"><img decoding="async" width="1024" height="899" src="https://static.wingify.com/gcp/uploads/2021/07/Handmade-thank-you-note-sent-to-a-customer.jpeg" alt="Handmade Thank You Note Sent To A Customer" class="wp-image-27188" srcset="https://static.wingify.com/gcp/uploads/2021/07/Handmade-thank-you-note-sent-to-a-customer.jpeg?tr=w-1024 1024w, https://static.wingify.com/gcp/uploads/2021/07/Handmade-thank-you-note-sent-to-a-customer.jpeg?tr=w-768 768w, https://static.wingify.com/gcp/uploads/2021/07/Handmade-thank-you-note-sent-to-a-customer.jpeg?tr=w-640 640w, https://static.wingify.com/gcp/uploads/2021/07/Handmade-thank-you-note-sent-to-a-customer.jpeg?tr=w-375 375w" sizes="(max-width: 1024px) 100vw, 1024px" /><figcaption class="wp-element-caption">Image Source: <a href="https://twitter.com/">Twitter</a></figcaption></figure></div> <p>In the example above, an online fashion store sent a handwritten note along with a gift, which delighted the customer enough for them to immediately share the news on their social media handle.</p> <p>Positive experiences like these don’t just act as word-of-mouth marketing but also help in increasing brand awareness and building long-lasting customer relationships.</p> <p>One of Shopify’s vendors, <a href="https://www.shopify.com/enterprise/gift-wrapping-ecommerce">John’s Crazy Socks, was able to increase their returning customer rate by 2,027% in a single year with handwritten notes, hand-wrapped gifts, and more similar tactics</a>.</p> <p>It might seem labor-intensive and expensive, but going above and beyond on every sale is a lot cheaper than spending thousands of dollars advertising your products or services to new customers.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Use push notifications to reach inactive members" id="use-push-notifications-to-reach-inactive-members" data-menu-id="use-push-notifications-to-reach-inactive-members" style="text-align:left"><strong>7. Use push notifications to reach inactive members</strong></h3> <p>In today’s day and age, <a href="https://vwo.com/engage/">push notifications</a> have more potential to help businesses increase their customer retention rate than many other marketing tactics including emails. </p> <p>As per industry statistics, <a href="https://blog.e-goi.com/infographic-push-notification/">push notifications have an opening rate of 90%.</a> In fact, it’s almost 50% more than that of email marketing. Moreso, 70% of individuals today feel that they’d be more interested in receiving brand offers and other information through <a href="https://vwo.com/push-notifications/">push notifications</a> than other marketing means.</p> <div class="wp-block-image"> <figure class="aligncenter size-full"><img decoding="async" width="554" height="470" src="https://static.wingify.com/gcp/uploads/2021/07/image-5.png" alt="push notifications" class="wp-image-27165" srcset="https://static.wingify.com/gcp/uploads/2021/07/image-5.png 554w, https://static.wingify.com/gcp/uploads/2021/07/image-5.png?tr=w-375 375w" sizes="(max-width: 554px) 100vw, 554px" /></figure></div> <p>Let’s take Ubisoft for example. A leading creator, publisher, and distributor of interactive entertainment and services, Ubisoft heavily uses web push notifications to retain its customers. </p> <p>Be it to fuel considerations during a pre-launch campaign, or sustain the interest of players when new content is released in the game, post-launch <a href="https://vwo.com/success-stories/ubisoft-customer-engagement/">push notifications have helped Ubisoft get an average click rate of 17%.</a> The number is huge considering the average click rate of most email campaigns is between 2% and 4%.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Win back lost customers with abandoned cart campaigns" id="win-back-lost-customers-with-abandoned-cart-campaigns" data-menu-id="win-back-lost-customers-with-abandoned-cart-campaigns" style="text-align:left"><strong>8. Win back lost customers with abandoned cart campaigns</strong></h3> <p>Not every customer that lands on your website will surely make a purchase. Often, visitors add products to their carts for the following reasons:</p> <ul class="wp-block-list"> <li>Don’t wish to purchase the product right away</li> <li>Look for the same product on other websites to compare prices</li> <li>Cane across hidden charges such as additional shipping cost that they do not wish to pay, etc. </li> </ul> <p><a href="https://www.salecycle.com/blog/featured/10-fascinating-stats-cart-abandonment/">On average, 79.17% of online shoppers abandon their carts</a>. However, just because they took a detour and did not make a purchase the first time, doesn’t mean that they don’t plan to purchase the items at all. They just need a little more persuasion than before to complete the transaction.  </p> <p>No matter if they’re one of your existing customers or someone new to the platform, send them a series of automated emails to remind them of their abandoned cart(s) and persuade them to complete the purchase.</p> <p>You can also use other marketing tools like push notifications, retargeted ads, and more to convince your customers to make the purchase. </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Secure your payment gateways" id="secure-your-payment-gateways" data-menu-id="secure-your-payment-gateways" style="text-align:left"><strong>9. Secure your payment gateways</strong></h3> <p>With cybercrimes on a rise, it’s important to assure your customers that your payment gateways are safe and secure to use. It’s been seen that most customers abandon their purchases at the last step as they find the payment modes untrustworthy.  </p> <p>Adding the following security protocols and badges on your website may help retain customers better than before.</p> <ul class="wp-block-list"> <li><strong>SSL for secure connections –</strong> SSL encrypts necessary payment related information and ensures payment security. </li> <li><strong>PCI certificate – </strong>The Payment Card Industry Data Security Standards (PCI DSS) provide guidelines on what you need to do to secure sensitive data while processing payments.</li> <li><strong>Tokenization –</strong> It replaces sensitive customer data with a randomly generated string of characters which further reduces the risk of data breach. </li> <li><strong>3D secure</strong> –  Three Domain Secure is a messaging protocol that contains three domains: the receiving bank, technology processing the transaction, and the issuing bank. It helps to add an additional layer of security to prevent frauds. </li> </ul> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Use surveys & social media platforms" id="use-surveys-social-media-platforms" data-menu-id="use-surveys-social-media-platforms" style="text-align:left"><strong>10. Use surveys & social media platforms to understand customer psycholog</strong>y</h3> <p><a href="https://mixpanel.com/blog/understanding-churn/">Up to 97% of your unhappy customers will churn silently</a>.  In other words, customers who aren’t satisfied with your product(s) or service(s) will leave without even contacting your customer support.</p> <p>Since you have no point of reference or information on most lost customers, you need to be proactive. To get insights into possible problems that might be causing churn, you can use mediums like surveys and monitor social platforms.</p> <p>Implementing automated surveys throughout your site/app can help you identify problems with your user’s site-wide experience before it negatively impacts your customer relationships. Trigger <a href="https://vwo.com/website-surveys/">surveys</a> when users finish a specific task for the first time, return to your app after prolonged inactivity, contact customer service, or cancel their subscription.</p> <p>You can also use social media listening tools like Mention or Hootsuite to keep track of everything your customers have to say about you, even if they don’t tag you in their posts. Monitor your company and all your product names and read all posts regularly.</p> <p>This approach will give you a more realistic image of how customers feel about your products.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Personalize all our retention efforts" id="personalize-all-our-retention-efforts" data-menu-id="personalize-all-our-retention-efforts" style="text-align:left"><strong>11. Personalize all our retention efforts</strong></h3> <p>Treating each customer as an individual is a key to retaining the maximum customers. It doesn’t matter if you are sending an email, recommending a product, or giving out customer rewards.</p> <p>Focusing on the individual consumer is the key to success. </p> <p>Successfully personalizing your loyalty program can lead to a 5.2X lift in word of mouth mentions, and a 3.5 lift in spending caused by the program<a href="https://vwo.com/customer-retention/#sources"><sup>[17]</sup></a>.</p> <p>To be able to personalize your <a href="https://vwo.com/customer-experience-optimization/">customer experience</a> to this degree, you need to have a user program and measure essential data points like product page views, add to carts, and more.</p> <p>With this data, you can create customer segments that impact everything from your emails, push notifications, and marketing messages, to the rewards in your loyalty program.</p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="9 customer retention mistakes you might make " id="9-customer-retention-mistakes-you-might-make" data-menu-id="9-customer-retention-mistakes-you-might-make" style="text-align:left">9 customer retention mistakes you might make</h2> <p>When done right, customer retention not only maximizes the value of your existing customers, but it also boosts the results of all your marketing and sales efforts. Making a single mistake can lead to the loss of thousands of dollars and unhappy customers.</p> <p>Mentioned below are nine common retention mistakes you should avoid.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Not assigning enough budget to retention activities " id="not-assigning-enough-budget-to-retention-activities" data-menu-id="not-assigning-enough-budget-to-retention-activities" style="text-align:left"><strong>1. Not assigning enough budget to retention activities </strong></h3> <p>Spending the entire budget on <a href="https://vwo.com/blog/primer-on-customer-acquisition-and-retention-channels/">customer acquisition</a> is a common mistake among SMBs and online businesses. Adding more customers and visitors to the top of the funnel may sound easier, but improving the bottom of the sales funnel is a better investment.</p> <p>Reducing lost customers and improving retention and repurchase rates will have a more significant impact on revenue and profit than just spending more on an ad campaign. So, assign a portion of your marketing/product development budget to customer retention projects.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Not tracking customer behavior" id="not-tracking-customer-behavior" data-menu-id="not-tracking-customer-behavior" style="text-align:left">2. Not tracking customer behavior</h3> <p><a href="https://vwo.com/conversion-rate-optimization/">Conversion tracking</a> has become more common over the past couple of years, but a surprising number of businesses only track basic metrics like the number of sales.</p> <p>With a comprehensive analytics platform, you can use <a href="https://vwo.com/website-heatmap/">heatmaps</a>, session recordings, <a href="https://vwo.com/insights/funnels/">funnel reports</a>, and more tools to get a holistic image of how your customers interact with your website or app.</p> <p>It can help you pinpoint precisely where customers drop from your funnel, and when your users become inactive.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Not using an email list to its full potential" id="not-using-an-email-list-to-its-full-potential" data-menu-id="not-using-an-email-list-to-its-full-potential" style="text-align:left"><strong>3. Not using an email list to its full potential</strong></h3> <p>A typical email marketing mistake is to simply collect email IDs and send out manual mass promotions during holidays and sales.</p> <p>An email list can be used much more effectively than this. You can send personalized recommendations, follow-ups on abandoned carts, build trust with high-quality content, and more.</p> <p>By actively interacting with your customers through email, you also establish your brand in their mind and create a lasting relationship.</p> <p>Don’t let your customers’ email addresses just sit unused in a database.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Not paying much attention to high-value customers" id="not-paying-much-attention-to-high-value-customers" data-menu-id="not-paying-much-attention-to-high-value-customers" style="text-align:left"><strong>4. Not paying much attention to high-value customers</strong></h3> <p>Tracking customer behavior can be one of the best ways to identify high-value customers. You can use the gathered data to create long-lasting high-tier subscribers that constantly add to your business’s revenue. </p> <p>Label these customers and make sure they get a higher level of customer service. Responding to and resolving their issues ASAP should be a top priority. Losing even one of these customers could pose a great effect on your profits.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Not asking for feedback" id="not-asking-for-feedback" data-menu-id="not-asking-for-feedback" style="text-align:left"><strong>5. Not asking for feedback</strong></h3> <p>Many businesses, especially SMEs, pay least attention to improving customer experience once they start registering good profits. They shift their focus to getting more people aboard than keeping the existing ones intact. </p> <p>Don’t make that mistake. Your existing customers are an asset that can help you make your platform better and even excel in today’s highly competitive market. All you have to do is just ask for their feedback at regular intervals. </p> <p>This will not only help you analyze your business and its activities at a micro level, but also impart a sense of belonging to the customers. They’d be more willing to stick to your platform now more than ever. </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Stopping at the sale" id="stopping-at-the-sale" data-menu-id="stopping-at-the-sale" style="text-align:left"><strong>6. Stopping at the sale</strong></h3> <p>When it comes to customer retention, a huge mistake made by companies, regardless of their industry, is that they stop communicating with customers as soon as the sale is made.  </p> <p>Even if you sell a consumer product, following up with basic instructions, top tips, or even recipes, can be a powerful way to start building a meaningful relationship with that customer.</p> <p>With SaaS apps and other software products, you should perfect your onboarding process and create different flows for users based on their apparent mastery of the app.</p> <p>The initial sale isn’t the end of a customer relationship; it’s the beginning of one.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Inconsistent customer experience" id="inconsistent-customer-experience" data-menu-id="inconsistent-customer-experience" style="text-align:left"><strong>7. Inconsistent customer experience</strong></h3> <p>A pet peeve of many customers is when they get a different customer experience depending on the channel.</p> <p><a href="https://www.salesforce.com/resources/articles/customer-expectations/?sfdc-redirect=369">75% of consumers expect consistent experiences across multiple channels, and 73% are likely to switch brands if they don’t get it</a>.  </p> <p>To meet their expectations, you must centralize data across channels and departments to avoid siloed data and communication. This way, any staff member that interacts with a customer will have access to their complete history and can provide service with context.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Giving up on inactive users" id="giving-up-on-inactive-users" data-menu-id="giving-up-on-inactive-users" style="text-align:left"><strong>8. Giving up on inactive users</strong></h3> <p>Not following up with inactive users is a fundamental mistake that can lead to horrible retention rates. Just following up a single time over one channel can be enough to win back a noticeable percentage.</p> <p>Saas companies with large user bases should develop a multichannel approach with segmented messaging based on each user’s history.</p> <p><a href="https://vwo.com/website-optimization/">Instead of just remaining silent as customers stop using your product(s), or visiting your website, make sure you reach out with personalized messages that reactivate them</a>.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Not using marketing automation tools" id="not-using-marketing-automation-tools" data-menu-id="not-using-marketing-automation-tools" style="text-align:left"><strong>9. Not using marketing automation tools</strong></h3> <p>Many small and medium-sized businesses don’t use any marketing automation tools because they think they are complicated and expensive.</p> <p>But marketing automation platforms have become a lot more accessible over the last few years. With some services, you can even get started for free, until you hit a certain number of users.</p> <p>They also integrate with most major eCommerce and CMS solutions, making it easy for companies to gather data and create segmented campaigns.</p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="9 ways to improve customer retention with customer feedback loop" id="9-ways-to-improve-customer-retention-with-customer-feedback-loop" data-menu-id="9-ways-to-improve-customer-retention-with-customer-feedback-loop" style="text-align:left">9 ways to improve customer retention with a customer feedback loop</h2> <p>According to a survey published by Gartner, <a href="https://www.gartner.com/en/newsroom/press-releases/2019-06-13-gartner-reveals-75--of-organizations-surveyed-increas">75% of surveyed companies increased their customer experience technology investments in 2018</a>. The survey revealed that when businesses grow in CX maturity, they levied a greater focus on increasing customer understanding and delivering accurate actions by analyzing customer data. </p> <p>But, improving customer experience and getting more satisfied users don’t have to be an expensive, high-tech endeavor. Implementing a simple customer feedback loop can help find and apply insights that improve your retention rate.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Choose a survey format (NPS/CSAT)" id="choose-a-survey-format-nps-csat" data-menu-id="choose-a-survey-format-nps-csat" style="text-align:left"><strong>1. Choose a survey format (NPS/CSAT)</strong></h3> <p>Ideally, there are two most common customer satisfaction surveys that you can choose from to get deeper insights into your customer base – Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).</p> <p>You can choose either or both or even develop a similar survey that you feel would be more appropriate for your targeted audience.</p> <p>At the same time, <a href="https://vwo.com/form-analytics/">avoid using long-form surveys</a>. They’re a big turn-off and also slow down the user experience. Keep your questions to a minimum and rely on a scale instead of yes or no answers.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Trigger automated surveys after key events " id="trigger-automated-surveys-after-key-events" data-menu-id="trigger-automated-surveys-after-key-events" style="text-align:left"><strong>2. Trigger automated surveys after key events </strong></h3> <p>With any modern marketing automation tool, you can set custom triggers that open a survey at crucial times. </p> <p>For example, you can survey users:</p> <ul class="wp-block-list"> <li>When they leave your site with items in their shopping cart</li> <li>When they cancel their subscription</li> <li>After contacting customer support</li> <li>After they confirm receiving a package</li> <li>After using a significant feature for the first time</li> <li>After using your app after a significant stretch of inactivity</li> </ul> <p>The results can help you identify the key areas where users are facing problems. For example, you might find a specific page or a segment that’s causing users to abandon your site.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Interview users for further insights" id="interview-users-for-further-insights" data-menu-id="interview-users-for-further-insights" style="text-align:left"><strong>3. Interview users for further insights</strong></h3> <p>Though NPS and CSAT are an ideal way to get insights into what customers feel about your business and its offerings, they often come with limitations. To get more specific information around what are the areas where your customers are facing problems, use <a href="https://vwo.com/insights/heatmaps/">heatmaps</a> and <a href="https://vwo.com/insights/session-recordings/">session recordings</a>. The qualitative tools help you identify the exact points on your page that may be causing friction in the experience of your customers. </p> <p>If you’re looking for a more granular level of information to understand a customer’s experience on your site, conduct user interviews. They are an excellent tool for singling out specific problems. </p> <p>Tell the test users to complete the task in question, and then ask them questions to single out problematic areas, and get ideas for improvement.</p> <p>If you can’t or don’t want to recruit existing users for the interviews, you can also <a href="https://vwo.com/usability-testing/">set up usability tests</a> with people who have never used your product before.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Efficiently test changes and iterations" id="efficiently-test-changes-and-iterations" data-menu-id="efficiently-test-changes-and-iterations" style="text-align:left"><strong>4. Efficiently test changes and iterations</strong></h3> <p>Once you’ve figured out exactly what the problem is, it’s time to iterate and design solutions.</p> <p>But if you just upload a new version of the same page, you won’t know if you’ve fixed the problem until you can see a statistical difference in usage stats or your retention rates over time.</p> <p>That can slow down the process of finding the right solution, as you can only test a single iteration at any given time.</p> <p>Instead, you can use <a href="https://vwo.com/testing/multivariate-testing/">multivariate testing to test out multiple potential solutions simultaneously.</a> You can also segment the traffic and exclude specific users, for example, veterans who are used to the existing interface. </p> <p>Once you’ve found the best solution, you can implement it on your live website.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Create a team that masters customer retention" id="create-a-team-that-masters-customer-retention" data-menu-id="create-a-team-that-masters-customer-retention" style="text-align:left"><strong>5. Create a team that masters customer retention</strong></h3> <p>Setting up a team in your company to handle customer retention can be an excellent way to deep dive into a customer’s journey and identify loopholes. Don’t lose sight of integral pieces that can make the most significant difference in customer experience and in keeping vs. losing a customer.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Work closely with the customer service team" id="work-closely-with-the-customer-service-team" data-menu-id="work-closely-with-the-customer-service-team" style="text-align:left"><strong>6. Work closely with the customer service team</strong></h3> <p>Working closely with your customer service team is the easiest way to get first-hand insights into problems that are currently causing customers to leave. If you have analysts or managers that have access to <a href="https://www.nextiva.com/blog/cloud-contact-center.html" target="_blank" rel="noreferrer noopener">call center</a> and help desk reports, they can give you an overview of potential product issues from the get-go. </p> <p>You should also include senior agents that have a lot of personal experience interacting with unsatisfied customers. Together, they will provide you with information that can help you quickly ideate tests for new and improved designs, workflows, features, and more.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Avoid data and communication silos" id="avoid-data-and-communication-silos" data-menu-id="avoid-data-and-communication-silos" style="text-align:left"><strong>7. Avoid data and communication silos</strong></h3> <p><a href="https://www.strategyand.pwc.com/gx/en/insights/2016/dealing-market-disruption/dealing-with-market-disruption.pdf">55% of companies suffer from organizational silos</a>. An organizational silo is when all the data and efforts to achieve specific goals are isolated to individual departments or offices. Even if customer support and marketing both work to improve customer retention rates, in a siloed system, they don’t share data and don’t collaborate efficiently.</p> <p>To solve this problem, integrate CRM data and try to use the same SaaS solutions across departments wherever possible. Create cross-office Slack channels/email threads and hold meetings regularly so everyone involved can collaborate in real-time.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Brainstorm and choose strategies/tactics/tests as a team" id="brainstorm-and-choose-strategies-tactics-tests-as-a-team" data-menu-id="brainstorm-and-choose-strategies-tactics-tests-as-a-team" style="text-align:left"><strong>8. Brainstorm and choose strategies/tactics/tests as a team</strong></h3> <p>Once everyone involved has access to all the data, analyze your starting point, and brainstorm/discuss strategies and approaches to take.</p> <p>You can, for example, look at the customer retention strategies mentioned earlier. By involving multiple team members across departments and positions, you will be able to come up with valid tests faster and get results more quickly as well.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Plan implementation with relevant departments" id="plan-implementation-with-relevant-departments" data-menu-id="plan-implementation-with-relevant-departments" style="text-align:left"><strong>9. Plan implementation with relevant departments</strong></h3> <p>To effectively implement tests, design/development, marketing, customer service teams, and analysts must all be on the same page.</p> <p>For startups and small businesses, it might not be an issue, but it can be a significant hurdle for larger companies and enterprises. Design/development teams <a href="https://vwo.com/customer-retention/">need to implement the website changes</a> and decide on a logical timeframe. </p> <p>Marketers/analysts should look at user activity data and funnels to confirm that a solution works as intended. Customer service should track any differences in support tickets related to the task as a result of the new solution. It’s much easier to improve the user experience when it’s a unified, company-wide effort.</p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="5 customer retention best practices you should adopt" id="5-customer-retention-best-practices-you-should-adopt" data-menu-id="5-customer-retention-best-practices-you-should-adopt" style="text-align:left">5 customer retention best practices you should adopt</h2> <p>You don’t need to implement complex strategies or use expensive tools to create better customer relationships. By devoting yourself to creating a better user experience, you can increase rates of retention, even if you don’t have the budget to centralize all your data or implement technologically advanced solutions.</p> <p>Mentioned below are five essential best practices that will help you keep your customers aboard.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Treat customers as individuals" id="treat-customers-as-individuals" data-menu-id="treat-customers-as-individuals" style="text-align:left"><strong>1. Treat customers as individuals</strong></h3> <p>Resorting to mass marketing is a mistake. Your customers know that you track and save their data and expect you to use it to improve their experience.</p> <p><a href="https://smarterhq.com/millennials-where-they-shop-how-they-shop-why-it-matters/">70% of millennials are tired of batch and mass emails from brands and would prefer personalized messages instead</a>. This trend will only continue over the coming years.</p> <p>So, use data to treat your customers more like individuals. Customize your marketing messages, product recommendations, etc. based on each customer’s history with your business. Segmentation is the first step to providing them with a better experience and gaining their loyalty.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Listen to your customers" id="listen-to-your-customers" data-menu-id="listen-to-your-customers" style="text-align:left">2. <strong>Listen to your customers</strong></h3> <p>Just collecting surface-level data points to improve your marketing efforts isn’t enough to create the perfect customer journey. Only understanding what your users are doing isn’t enough.</p> <p>To keep as many of them for as long as possible, you must truly understand how they experience and feel about your product and service on every level.</p> <p>You can “listen” without actively asking customers by analyzing detailed user data that you can fetch from session recordings and heatmaps. You can also <a href="https://vwo.com/tools/ai-powered-heatmap-generator/">generate predictive heatmaps using VWO’s AI-powered free heatmap generator</a> to understand how visitors are likely to behave on your webpages. Or, you can actively ask questions with on-page surveys and user interviews.</p> <p>Getting to know your customers better is the foundation for stronger customer relationships.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Prioritize testing and actively improving customer experience " id="prioritize-testing-and-actively-improving-customer-experience" data-menu-id="prioritize-testing-and-actively-improving-customer-experience" style="text-align:left"><strong><strong>3. <strong>Prioritize testing and actively improving customer experience </strong></strong></strong></h3> <p>Customer insights are worth nothing unless you prioritize testing and making actual improvements to your app/website/product. Establish a dedicated team to analyze customer data and opinions and ideate potential solutions to bottlenecks and UX issues.</p> <p>Over time this will help you improve every step of the customer experience, from signing up and using your product for the first time to expanding your product with necessary features as the market changes. Continuous development is key to outperform your sector and avoid silent customer churn.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Over-deliver on promises" id="over-deliver-on-promises" data-menu-id="over-deliver-on-promises" style="text-align:left">4. <strong>Over-deliver on promises</strong></h3> <p>If you want to lose a customer, promising them the world and not meeting their expectations from the get-go is a sure bet. That’s not to say that you should underpromise, as it can be hard to win new business in the acquisition stage.</p> <p>Setting high but realistic expectations and then exceeding them is an excellent way to win customer loyalty. If you’ve promised your customers 24-hour response times on support requests, work hard to keep your responses well below that limit. Develop the necessary processes and infrastructure in areas that your customers care about the most.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Surprise and delight high-value customers" id="surprise-and-delight-high-value-customers" data-menu-id="surprise-and-delight-high-value-customers" style="text-align:left"><strong>5. Surprise and delight high-value customers</strong></h3> <p>It might not be feasible for your business to send handwritten notes to every single customer. But the truth is, you don’t have to. You can focus on delighting a relatively small amount of your customers and reap most of the rewards.</p> <p>eCommerce businesses can set order value thresholds that must be met before you include a gift or handwritten note. That way, you start relationships with potential high-value customers off on the right foot.</p> <p>SaaS companies should focus on high-tier subscribers, surprise them with free offline workshops or sneak-peeks into new features/functionality, or even let them influence the development path. If they feel more like partners than customers, they will hesitate to look elsewhere.</p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="9 customer retention metrics you should track" id="9-customer-retention-metrics-you-should-track" data-menu-id="9-customer-retention-metrics-you-should-track" style="text-align:left">9 customer retention metrics you should track</h2> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Customer lifetime value " id="customer-lifetime-value" data-menu-id="customer-lifetime-value" style="text-align:left">1. Customer lifetime value </h3> <p>Customer lifetime value (CLV) refers to the measurement of average revenue generated from a customer over their entire lifetime as a customer with the company. CLV helps you segment customers into the retain and non-retain bucket and take actions accordingly. The metric further helps set a benchmark for customer acquisition cost (CAC) and customer retention cost (CRC). </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Revenue churn rate" id="revenue-churn-rate" data-menu-id="revenue-churn-rate" style="text-align:left">2. Revenue churn rate</h3> <p>When you offer a wide variety of products/ services at different prices, your revenue churn rate will surely differ from your customer churn rate. Revenue churn rate helps identify which products/services are not performing well and create strategies to improve their retention rate. </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Net promoter score" id="net-promoter-score" data-menu-id="net-promoter-score" style="text-align:left">3. Net promoter score (NPS)</h3> <p>Net promoter score (NPS) helps analyze the likelihood of a customer recommending your products/services to their family, friends, and peers. Crafted by Bain & Co., NPS has turned into one of the most critical metrics to track customer retention rate and gauge the customer-centricity of a brand in the market.  </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Repeat purchase rate" id="repeat-purchase-rate" data-menu-id="repeat-purchase-rate" style="text-align:left">4. Repeat purchase rate</h3> <p>Simply put, repeat purchase rate means the percentage of customers who shop more than once on your site. The metric helps to understand a customer’s returning tendency after their first purchase and, hence, design loyalty programs or discount schemes accordingly. </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Customer churn rate" id="customer-churn-rate" data-menu-id="customer-churn-rate" style="text-align:left">5. Customer churn rate</h3> <p>Customer churn rate refers to the percentage of people your brand loses in a specific time period. This period could be a month, quarter, year. However, usually, most brands consider 30 days to calculate their customer churn rate.  </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Average order value (AOV)" id="average-order-value-aov" data-menu-id="average-order-value-aov" style="text-align:left">6. Average order value (AOV)</h3> <p><a href="https://vwo.com/blog/important-ecommerce-metrics/">Average order value (AOV)</a> refers to the average ticket size per order. It’s a simple metric that helps calculate the value of impact created by individual customers through their purchases. The more money a person spends per order, the cheaper it becomes to run ads for that particular customer.  </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Profitability per order" id="profitability-per-order" data-menu-id="profitability-per-order" style="text-align:left">7. Profitability per order</h3> <p>As the name suggests, this metric lets you calculate the profits you earn on every order. It’s directly proportional to the overall profits earned by your brand in a set time period.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Customer satisfaction (CSat)" id="customer-satisfaction-csat" data-menu-id="customer-satisfaction-csat" style="text-align:left">8. Customer satisfaction (CSat)</h3> <p>Customer satisfaction (CSat) is quite similar to NPS tracked by owners and experience optimizers. While NPS signals the loyalty quotient of a customer with respect to the brand, CSat helps gauge how satisfied a customer is with their product/service. </p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Customer acquisition cost" id="customer-acquisition-cost" data-menu-id="customer-acquisition-cost" style="text-align:left">9. Customer acquisition cost</h3> <p>Customer acquisition cost (CAC) refers to the amount spent by a company to acquire a new customer. The higher the customer acquisition cost, the lower the customer retention rate, and hence, lower will be business profits. </p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="VWO customer retention examples and case studies" id="vwo-customer-retention-examples-and-case-studies" data-menu-id="vwo-customer-retention-examples-and-case-studies" style="text-align:left">VWO customer retention examples and case studies</h2> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Sportswear" id="sportswear" data-menu-id="sportswear" style="text-align:left">Sportswear</h3> <p><strong>Case Study: </strong><a href="https://vwo.com/success-stories/bionic/"><strong>Bionic Gloves used VWO to address cart abandonment and increased online revenue by 25%</strong></a></p> <p>Bionic Gloves is a specialty gloves retailer for golf and other sports, based out of the United Kingdom. They maintain an active online presence and get a large part of their sales and revenue through their website and eCommerce store.</p> <p>But they had identified a significant issue with abandoned carts. Website visitors would go all the way through their funnel, from the homepage to a product page, add items to cart, and then the majority of them would just leave.</p> <p>Instead of implementing a major and expensive win-back remarketing campaign, they doubled down on stopping the potential customers from abandoning in the first place.</p> <p>They used <a href="https://vwo.com/ab-testing/">A/B testing</a> extensively to improve their checkout experience, removed unnecessary items, and made it easier and more effortless to use. </p> <p>The test lasted for 48 days, and over 1,400 visitors used the updated variation during that time.</p> <p>It was time to analyze the data, and the results spoke for themselves. Total revenue increased by 24.7%, and revenue per visitor also went up by an impressive 17.1%.</p> <p>Retention doesn’t always have to be about marketing; you can avoid losing customers through cart abandonment and other factors by improving your user experience.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="FinTech" id="fintech" data-menu-id="fintech" style="text-align:left">FinTech</h3> <p><strong>Case Study: </strong><a href="https://vwo.com/success-stories/northmill/"><strong>VWO helped Sweden-sased firm Northmill increase its online application conversions</strong></a></p> <p>Northmill is a financial technology company based in Sweden. It mainly focuses on consumer banking services and offers a variety of products. Their primary brands are Easycredit and Credigo, but they also provide an all-digital flexible credit line – Credway.</p> <p>Few years back, they had reached over 300,000 active customers and started to realize the value of customer retention, versus just focusing on marketing and acquisition. </p> <p>They were spending a lot of effort on content marketing but were losing a lot of potential customers because they simply left the website and didn’t return.</p> <p>They were looking for a way to win-back lost visitors, and keep moving them down the funnel, converting them to customers over time, as well as keep existing customers active and engaged. </p> <p>They tried traditional methods like building an email list, and it proved useful, but the opt-in rates were too low.</p> <p>They decided to experiment with web push notifications. Without investing much effort, over 6,000 people quickly opted in for the notifications at a conversion rate of 15%. </p> <p>Early messages showed click-through rates as high as 27%, over ten times higher than the average CTR of email campaigns.</p> <p>This experiment gave Northmill another effective channel for reaching their customers and prospects.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Computer/Tech parts " id="computer-tech-parts" data-menu-id="computer-tech-parts" style="text-align:left">Computer/Tech parts </h3> <p><strong>Case Study – </strong><a href="https://vwo.com/success-stories/replacedirect/"><strong>ReplaceDirect using A/B testing to reduce cart abandonment</strong></a></p> <p>ReplaceDirect is a very successful Dutch eCommerce site. It’s one of the leading retailers in the Netherlands for replacement parts for computers, cell phones, power tools, and other electrical equipment.</p> <p>Their primary focus is on high-demand, easily replaceable products like batteries and power supplies, but their product catalog extends well beyond that.</p> <p><a href="https://vwo.com/cart-abandonment/">Cart abandonment is an issue that plagues all eCommerce retailers</a>, and Replace Direct was no different. They were unhappy with the completion rate of potential customers that added products to their cart and started to check out.</p> <p>They identified potential usability issues with their checkout and went about creating a variation that addressed the problems. It showed the order and the price above the fold, along with a checkout button.</p> <p>The new option removed excess scrolling from the experience of a typical customer, so they were ready to put it to the test.</p> <p>Their theory was proven correct in a massive way. Cart abandonment was reduced by 25%. In other words, they were able to retain 1 in 4 potential customers that had previously just left during checkout.</p> <p>When they implemented the variation to all traffic, it increased their total sales by 14%.</p> <h3 class="js-cro-guide-subheading gtm_heading " data-level="level2" data-menu="Health foods" id="health-foods" data-menu-id="health-foods" style="text-align:left">Health foods</h3> <p><strong>Case Study – </strong><a href="https://vwo.com/success-stories/buy-whole-foods-online/"><strong>Buy Whole Foods increased their click-through rate by 15% by using web push notifications </strong></a></p> <p>Buy Whole Foods Online is a family business run by two cousins, Arthur Martin and Joe Cooper, based in the United Kingdom. They launched the company out of a rented garden shed in 2007, but since then, it has grown to become the leading seller of whole foods, health foods, and superfoods in the UK. </p> <p>They were well aware that their existing customer base was their most valuable resource and explored new ways to bring existing customers back to their website. They had tried email, but the opt-in rates were low, and the CTRs and effectiveness of promotions left much to be desired.</p> <p>By adding web push notifications, they quickly added hundreds of subscribers and gained a new channel to communicate directly with their most loyal customers. It proved to be a great idea.</p> <p>One of their very first push notifications got a 15.2% click-through rate.</p> <div class="wp-block-image"> <figure class="aligncenter"><img decoding="async" src="https://lh3.googleusercontent.com/YxsU1EbCO5d5pqPdt4s_aAGuc9JS_ao8UcXIMW0DzV-_iEdXTQz_478FKwIAlFcBoBlr7CDzPxeHRLo-mb1AxlwTwmD77di6Rttm7EsKmub47UEp0BI1gUzhEQ1nP1PF3cYmdgIa" alt="screenshot of the push notification that had a 15.2% click-through rate" /></figure></div> <p>But that’s not all. Since most of the subscribers were existing customers, it had a mind-blowing conversion rate of 73%. 97 people clicked the link, and a whopping 71 actually made a purchase.</p> <p>Combining push notifications to existing customers with sales and promotions can be a great way to <a href="https://vwo.com/blog/customer-retention-optimization/">improve your returning customer rates as an eCommerce business</a>.</p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="Conclusion" id="conclusion" data-menu-id="conclusion" style="text-align:left">Conclusion</h2> <p>Increasing the number of new customers seems like a natural choice if you want to grow your business. Digital channels make it easy to reach a large audience, and with access to unlimited data, it’s easy to customize your messages and optimize your ads.</p> <p>But improving your rates of customer retention can be a more significant driver of profit and revenue growth than acquisition.</p> <p>With this in-depth guide, you’re all set to start tackling retention issues within your own company.</p> <p>Implement tried and tested strategies like personalized recommendations and loyalty programs to grow a loyal base of customers you can rely on for years to come.</p> <h2 class="js-cro-guide-subheading gtm_heading " data-level="level1" data-menu="Frequently asked questions" id="frequently-asked-questions" data-menu-id="frequently-asked-questions" style="text-align:left">Frequently asked questions on customer retention</h2> <div class="schema-faq wp-block-yoast-faq-block"><div class="schema-faq-section" id="faq-question-1627126421891"><strong class="schema-faq-question"><strong>What is customer retention and why is it important?</strong> <br /></strong> <p class="schema-faq-answer">Customer retention is a phenomenon that covers strategies and tactics that businesses put in place to reduce churn. It is becoming highly important because acquiring a new customer can often be a long and expensive process for businesses, and advertising costs are high. </p> </div> <div class="schema-faq-section" id="faq-question-1627126426318"><strong class="schema-faq-question"><strong>What is a customer retention strategy?</strong> <br /></strong> <p class="schema-faq-answer">A customer retention strategy is a plan that companies put in place to ensure that customers keep coming back to them and to reduce churn. </p> </div> <div class="schema-faq-section" id="faq-question-1627126427760"><strong class="schema-faq-question"><strong>How do you get customer retention?</strong> <br /></strong> <p class="schema-faq-answer">To start off with customer retention, a business needs to implement a simple customer feedback loop that will help you find and apply insights that improve your retention rates. But this is only the starting point. Read our Customer Retention guide to know all about how you can plan out your own customer retention strategy. </p> </div> <div class="schema-faq-section" id="faq-question-1627126763339"><strong class="schema-faq-question"><strong>What are the benefits of customer retention?</strong> <br /></strong> <p class="schema-faq-answer">A couple of benefits of customer retention are that loyal customers spend more, it improves brand recall, and the cost for retention is much lower than the cost of acquisition of a new customer. To know how customer retention can help you move your north pole metrics, read our guide. </p> </div> <div class="schema-faq-section" id="faq-question-1633371960503"><strong class="schema-faq-question">What are the KPIs of customer retention?</strong> <p class="schema-faq-answer">Some critical customer retention KPIs are as follows:<br /><br />1. Customer lifetime value <br />2. Revenu churn rate <br />3. Net promoter score (NPS)<br />4. Repeat purchase rate <br />5. Customer churn rate <br />6. Average order value <br />7. Profitability per order <br />8. Customer satisfaction (CSat)<br />9. Customer acquisition cost (CAC)<br /><br />Read through our section ‘9 customer retention metrics you should track’ to know more about these metrics in detail.</p> </div> <div class="schema-faq-section" id="faq-question-1633371975362"><strong class="schema-faq-question">How does customer retention work?</strong> <p class="schema-faq-answer">Customer retention basically helps a brand convert customers into repeat buyers and keep them from churning. It indicates whether or not your products or services have the prowess to please your existing customers and make them buy items from your platform only. Listed below are 6 essential best practices that will help you keep your customers aboard. <br /><br />1. Offer surprise gifts and discounts to your customers<br />2. Provide excellent customer service<br />3. Use surveys to understand customer psychology and act accordingly<br />4. Be active and share updates around new product launches and promotions<br />5. Keep customers informed <br />6. Educate customers about your offerings to increase sales<br /></p> </div> <div class="schema-faq-section" id="faq-question-1633372005361"><strong class="schema-faq-question">What are some customer retention strategies?</strong> <p class="schema-faq-answer">Listed below are 12 customer retention strategies to help you retain customers and increase brand value and business profitability.<br />1. Make customer experience your priority<br />2. Instantly respond to customer issues<br />3. Deliver real-time customer engagement<br />4. Draft personalized customer retention programs<br />5. Take customer feedback regularly to address areas of frictions<br />6. Deliver a consistent omnichannel customer experience<br />7. Keep a tab on customer journeys<br />8. Always delight your customers with discounts and vouchers <br />9. Create interactive content that educates customers about your brand offerings<br />10. Listen and empathize with your customers<br />11. Build a healthy community to improve customer relationships<br />12. Constantly track customer retention metrics</p> </div> </div> <div class="Mt(40px) Bgc(--color-grey-light) Bd Bdc(--color-grey-light-4) Bdrs(5px) P(20px) Px(40px)--md Py(30px)--md D(f) Ai(fs) Gp(20px)"> <div class="Fxs(0)"> <img src="https://static.wingify.com/gcp/uploads/2019/08/Casual-picture-96x96.jpeg" srcset="https://static.wingify.com/gcp/uploads/2019/08/Casual-picture-96x96.jpeg 1x, https://static.wingify.com/gcp/uploads/2019/08/Casual-picture-96x96.jpeg 2x" alt= "Shubhi Ahluwalia" width= "67" height= "67" class= "Bdrs(50%)" data-gravatar= "1" data-host="" /> </div> <div> <span class="Fz($font-size-18) Fw(700) Mb(8px)"><a class="post-author-link" href="https://vwo.com/blog/author/shubhiahluwalia" target="_blank">Shubhi Ahluwalia</a></span> <small class="D(b) Fz($font-size-13)">Shubhi is a result-oriented content marketing specialist with an undying passion for storytelling and astute attention to detail. When not at work, you'll find her planning her next vacation, putting her amateur culinary skills to use, or binging on a sitcom.</small> </div> </div> </div> </div> </div> </div> </div> </section> <section class="Bgc(#13172a)"> <div class="W(9/12)--md M(a) Ta(c) Py(60px) Px(20px) Bxz(bb)" id="guide-download"> <h2 class="C(--color-white) Mb(0) Fz($font-size-40) Fw(400)">Download this Guide</h2> <p class=" C(--color-white) Mt(0) Mb(30px) mb-30"></p> <div class="D(f) Jc(c) Flw(w)"> <div class="W(5/12)--md" id="download-pdf-form"> <div class="marketo-custom-form marketo-custom-form--dark"> <form class="" id="mktoForm_1131" data-event-on-success=download-theguide-success ></form> <div class="marketo_success_msg marketo-success--white" style="display: none; text-align:center;"><div class="marketo_success_msg_text"> Thanks! We've mailed you the guide, please check your inbox. </div></div> </div> <script nonce="rHaq2daWrqwSJEIg41r4sCdMoHMkBx5c"> document.addEventListener("DOMContentLoaded", function () { MktoForms2.setOptions({ formXDPath : "/rs/007-HHD-895/images/marketo-xdframe-relative.html" }); // don't put common functions. MktoForms2.onFormRender(function(form){ }); function translateMarketoString(string){ return (typeof translations === "undefined" || typeof translations[string] === "undefined") ? string : translations[string]; } MktoForms2.loadForm("//research.vwo.com", "007-HHD-895", 1131, function(form){ var formObj = form.getFormElem(); formObj.find('#implicitOptIn').on('click', function() { let $this = $(this); let $submitButton = $this.parents("form").find("[type='submit']"); if ($this.prop("checked")) { $submitButton.removeClass("button--disabled-primary"); $submitButton.removeAttr("disabled"); } else { $submitButton.addClass("button--disabled-primary"); $submitButton.attr("disabled", "disabled"); } }) if($('.mktoButtonRow').find("[type='submit']").length > 0){ $('.mktoButtonRow').find("[type='submit']").each(function(){ $(this).addClass('button--disabled-primary').attr("disabled", "disabled"); }); } var baseFormElement = formObj[0]; var form_wrap = document.querySelectorAll(".js-form-wrap"); //If has length if(form_wrap.length > 0){ document.querySelector('.js-form-wrap').classList.remove('Op(0)'); document.querySelector('.js-form-wrap').classList.remove('TranslateY(20px)'); document.querySelector('.js-form-wrap').classList.remove('opacity-0'); document.querySelector('.js-form-wrap').classList.remove('translate-y'); } var company_name = ""; var show_company_name_in_consent = ""; if(company_name!='' && show_company_name_in_consent==1){ opt_in_text = `I agree to VWO's <a class="C($color-blue) white_C($color-white)" href="https://vwo.com/privacy-policy/" target="_blank">Privacy Policy</a> & <a href="https://vwo.com/terms/" class="C($color-blue) white_C($color-white)" target="_blank">Terms</a>`; baseFormElement.querySelector("label[for='implicitOptIn']").innerHTML = '<div class="mktoAsterix">*</div>' + opt_in_text; } var submit_btn_text = "Download"; if(submit_btn_text!=''){ baseFormElement.querySelector('.mktoButton').innerHTML = translateMarketoString(submit_btn_text); } var hideReqDemoField = "1"; if(!hideReqDemoField){ formObj.find('[for="demoRequest"]').parents('.mktoFormRow').css('display','none'); } // auto fill form if user is logged in var autofillForm = ""; // ajax to get VWO app logged in user data if( autofillForm ){ $.ajax({ method: "GET", url: "https://app.vwo.com/login", xhrFields: { withCredentials: true } }) .done(function( data ) { autoFillFormData(data, formObj); }) } // if( typeof wp_visitor != "undefined") { // form.vals({ "Email": ((wp_visitor.email != null) ? wp_visitor.email.replace(" ","+") : ""), "FirstName": wp_visitor.fn, "LastName": wp_visitor.ln, "Phone": wp_visitor.p, "Company": wp_visitor.c}); // } //Add an onSuccess handler var trackingData = { "lt_utm_source__c": readCookie("_vwo_utm_source"), "lt_utm_campaign__c":readCookie("_vwo_utm_campaign"), "lt_utm_content__c":readCookie("_vwo_utm_content"), "lt_utm_medium__c":readCookie("_vwo_utm_medium"), "lt_utm_term__c":readCookie("_vwo_utm_term"), "ads_source__c":readCookie("wgs_src"), "ads_url__c":readCookie("wgs_url"), "ads_user_id__c":readCookie("wgs_uid"), //"ads_referer__c":readCookie("wgs_ref") 'Country': ((typeof VWOWebsiteUser.county_name != "undefined") ? VWOWebsiteUser.county_name : '') , 'State': ((typeof VWOWebsiteUser.state_name != "undefined") ? VWOWebsiteUser.state_name : '') } var timestamp = readCookie("wgs_time"); if( timestamp !== '' && timestamp !== null ) { trackingData["ads_timestamp__c"] = marketoTimeConverter(parseInt(timestamp)); } var hiddenFields = {"botDetection":"job title"}; var app_survey_option = readCookie('survey_answer'); if(readCookie('survey_form') != 1 && app_survey_option ){ var survey_option = {"1": "From a colleague/friend", "2": "Online advertisement", "3": "Found on search results", "4": "Event", "5": "Other" }; if(app_survey_option && $.isNumeric(app_survey_option) ){ trackingData["Where_did_you_hear_about_us__c"] = survey_option[app_survey_option]; }else{ trackingData["Where_did_you_hear_about_us__c"] = survey_option[5]; trackingData["Specify_other_reason__c"] = app_survey_option; } } form.vals(trackingData); //set values to form fields form.vals(hiddenFields); var element = document.getElementById("botDetection"); if(element != null){ element.parentElement.parentNode.style.display = "none"; } if((VWOWebsiteUser.continent && VWOWebsiteUser.continent != 'eu' && VWOWebsiteUser.continent != 'EU') && !( (VWOWebsiteUser.state == "CA" || VWOWebsiteUser.state == "VA" || VWOWebsiteUser.state == "CO") && VWOWebsiteUser.country == "US") && !(VWOWebsiteUser.country == "IN") ) { marketo_gdpr_consent(formObj); } //listen for the validate event form.onValidate(function() { // Get the values var vals = form.vals(); var enable_workemail = ""; //Check your condition - Demo request is Yes and not a blocked email domian if (((typeof vals.demoRequest != "undefined" && (vals.demoRequest == "yes" || vals.demoRequest == "Yes")) || enable_workemail) && vals.Email != "" && window.form.isEmailOfBlockedDomainList(vals.Email) ) { // Prevent form submission form.submittable(false); // Show error message, pointed at Email element var emailElem = formObj.find("input[type='email']"); emailElem.addClass('mkt-custom-invalid'); form.showErrorMessage("Please use your business email.", emailElem); } else { // Enable submission for those who met the criteria var emailElem = formObj.find("input[type='email']"); emailElem.removeClass('mkt-custom-invalid'); form.submittable(true); } }); form.onSubmit(function(){ var button_text = formObj.find('button[type="submit"]').text(); var formValues = form.getValues(); //to update Alexa Rank in form from domain toUpdateAlexaRank(formValues, form); //update form button text to button attribute formObj.find('button[type="submit"]').attr('data-button-text', button_text) //if create cookie true //set cookie on survey form submission if(readCookie('survey_form') != 1 && readCookie('survey_answer') != "" ){ createCookie('survey_form', 1, 0); }else { } }); form.changeButtonText = function(btnTxt) { if (btnTxt == undefined || btnTxt == "" ) { btnTxt = formObj.find('button[type="submit"]').data("button-text"); } formObj.find('button[type="submit"]').text(btnTxt).removeAttr("disabled"); } form.showCommonError = function(errorMsg) { if (errorMsg == undefined || errorMsg == "") { errorMsg = translateMarketoString("There is some technical error. Please try after some time or contact us at") + " <a class='C($color-blue)' href='mailto:support@vwo.com'>support@vwo.com</a>"; } formObj.find('.technical-error').remove(); formObj.append("<div class='technical-error C($color-red) Fz(12px) Trsp($Op) Trsdu(0.15s)'>" + errorMsg + "</p>"); } form.onSuccess(function(values, followUpUrl) { var require_survey_form = "1"; var dataLayer = window.dataLayer || []; dataLayer.push({'event': 'marketo-content-form-success'}); dataLayer.push({'event': 'download-theguide-success'}); dataLayer.push({ "event": "form-submit", "form_type" : "1131" }); submitDataInBigquery(formObj); update_btn_count_in_cache(formObj); //vwo form analysis var form_id = "#mktoForm_" + "1131"; var formInstance = $( form_id ); window.VWO = window.VWO || []; window.VWO.push(['nls.formAnalysis.markSuccess', formInstance, 1]); //if redirect url is set form.getFormElem().hide(); formObj.parent('.marketo-custom-form').find('.marketo_success_msg').removeAttr('style').css('display','block'); // if(require_survey_form && readCookie('survey_form') != 1 && readCookie('survey_answer') == '' ){ // $("#js_after_submit_survey_form").find('input[name="Email"]').val( $("input[type='email']", formObj).val() ); // formObj.parent('.marketo-custom-form').find('.marketo_success_msg').append( $("#js_after_submit_survey_form").css("display", "block") ); // } //On success, hide js-form-header div HTML placed above form i.e form title or description formObj.parents('.js-form-wrap').find('.js-form-header').hide(); // Js timer for form (Product Demo webinar) modalFormOnSuccess(formObj); return false; }); function ajaxcallSetFormData( formObj ) { var formData = formObj.serialize(); $.ajax({ url: '/wp-json/action/set-submitted-data', type: 'POST', data: { formData : formData }, }); } function autoFillFormData(data, formObj) { // var data = {name: '', email: '', phone: ''}; var nameArr, firstNameField, lastNameField, emailField, phoneField ; var name = data.name; if( name !=''){ nameArr = name.split(" "); } firstNameField = formObj.find('input[name="FirstName"]'); lastNameField = formObj.find('input[name="LastName"]'); emailField = formObj.find('input[name="Email"]'); phoneField = formObj.find('input[name="Phone"]'); // update field value and hide field if( name !='' && typeof nameArr[0] != 'undefined'){ firstNameField.val(nameArr[0]); hideFieldHtml(firstNameField); } // update field value and hide field if( name !='' && typeof nameArr[1] != 'undefined'){ lastNameField.val(nameArr[1]); hideFieldHtml(lastNameField); } // update field value only if(data.email !='' ){ emailField.val(data.email); } // update field value and hide field if(data.phone != ''){ phoneField.val(data.phone); hideFieldHtml(phoneField); } $("body").delegate("form #Email", "change", function() { $(this).parents("form").children().removeClass("marketo_hide_field"); }); // if user modfified autofilled email then show all form fields that are in hidden state and autofilled /* DISABLE auto fill email focusout function emailField.focusout(function() { emailFieldValue = emailField.val(); if(data.email != '' && data.email != emailFieldValue) { emailField.parents('form').children().removeClass('marketo_hide_field'); } }); */ } // hide form field function hideFieldHtml(field){ var autofill_field_hide = ""; // hide field if it is equal to 1 if(autofill_field_hide){ field.parents('.mktoFormRow').addClass('marketo_hide_field'); } } function toUpdateAlexaRank(formValues, form){ // Get Email domain to fetch Alexa Rank if(formValues.Email != ""){ var emailAddress = formValues.Email; var emailDomain = emailAddress.substring(emailAddress.lastIndexOf("@") +1); var siteRank = ajaxGetAlexaRankFromDomain(emailDomain); form.setValues({ "Alexa_Global_Rank__c": siteRank}); } } function submitDataInBigquery( formObj ) { var formData = formObj.serializeArray(); formData.push({ name: 'form_type', value: 'page' }); formData.push({ name: 'security', value: WP.NONCE }); $.ajax({ url: '/wp-json/action/content-form', type: 'POST', data: formData, beforeSend: function(xhr) { xhr.setRequestHeader('X-WP-Nonce', WP.NONCE); } }); } }); function modalFormOnSuccess(formObj){ var requestQuoteformParent = formObj.parents('.js-modal-box'); if(requestQuoteformParent.length > 0){ requestQuoteformParent.find('.contact_heading').hide(); } var modalFormWrap = formObj.parents('.js-flex-modal'); if(modalFormWrap.length > 0){ modalFormWrap.find('.js-modal-header h3').hide(); modalFormWrap.find('.explore-btn-wrap').css('display','flex'); } } function marketo_gdpr_consent(formObj) { return; formObj.find('#implicitOptIn').parents('.mktoFormRow').css('display','none'); formObj.find('#implicitOptIn').prop('checked', true); } function update_btn_count_in_cache(formObj){ if (formObj.parent('.marketo-custom-form').hasClass('webinar_form')) { $.ajax({ type: 'POST', dataType: 'json', url: siteVar.ajaxUrl, data: { action: 'webinar_form_counter', id: siteVar.postId }, success: function(response) { if(response.status == 'success'){ // console.log(response.data.current); } } }); } } function ajaxGetAlexaRankFromDomain(siteDomain){ var siteRank = false; $.ajax({ type: 'POST', dataType: 'json', async: false, url: siteVar.mainsiteAjaxUrl, data: { action: 'get_alexa_rank', domain: siteDomain }, success: function(response) { if(response.status == 'success'){ siteRank = response['data']['@attributes']['TEXT']; } } }); return siteRank; } function createCookie(name,value,days) { if (days) { var date = new Date(); date.setTime(date.getTime()+(days*24*60*60*1000)); var expires = "; expires="+date.toGMTString(); } else var expires = ""; document.cookie = name+"="+value+expires+"; path=/"; } function readCookie(name) { var nameEQ = name + "="; var ca = document.cookie.split(';'); for (var i = 0; i < ca.length; i++) { var c = ca[i]; while (c.charAt(0) == ' ') c = c.substring(1, c.length); if (c.indexOf(nameEQ) == 0) return c.substring(nameEQ.length, c.length); } return ''; } //timestamp converter marketoTimeConverter = function (UNIX_timestamp) { if( getLengthOfNumber(UNIX_timestamp) <= 10 ){ UNIX_timestamp = UNIX_timestamp * 1000 } var a = new Date(UNIX_timestamp); var year = a.getFullYear(); var month = a.getMonth()+1; var date = a.getDate(); var hour = a.getHours(); var min = a.getMinutes(); var sec = a.getSeconds(); var time = year + '-' + month + '-' + date + 'T' + hour + ':' + min + ':' + sec + "z"; return time; } getLengthOfNumber = function(number){ return number.toString().length; } MktoForms2.whenRendered(function (form) { if( typeof vwoVisitor != 'undefined' ) { vwoVisitor.AddEvent("vpSessionLoaded", function(e) { var implicitOptIn = ""; form.vals({ Email: vwoVisitor.data.email}); form.vals({ FirstName: vwoVisitor.data.fn}); form.vals({ LastName: vwoVisitor.data.ln}); form.vals({ Phone: vwoVisitor.data.phone}); form.vals({ Company: vwoVisitor.data.c}); form.vals({ MktoPersonNotes: vwoVisitor.data.message}); if (vwoVisitor.data.consent) { var getConsent = vwoVisitor.data.consent; if (getConsent.toLowerCase() === "yes") { var implicitOptIn = "yes"; } else if (getConsent.toLowerCase() === "no") { var implicitOptIn = "no"; } } form.vals({ implicitOptIn: implicitOptIn}); }); } }); }); </script> </div> <div class="W(5/12)--md D(n)" id="download-pdf-form-var2"> <div class="marketo-custom-form marketo-custom-form--dark"> <form class="" id="mktoForm_2013" data-event-on-success=download-theguide-success ></form> <div class="marketo_success_msg marketo-success--white" style="display: none; text-align:center;"><div class="marketo_success_msg_text"> Thanks! We've mailed you the guide, please check your inbox. </div></div> </div> <script nonce="rHaq2daWrqwSJEIg41r4sCdMoHMkBx5c"> document.addEventListener("DOMContentLoaded", function () { MktoForms2.setOptions({ formXDPath : "/rs/007-HHD-895/images/marketo-xdframe-relative.html" }); // don't put common functions. MktoForms2.onFormRender(function(form){ }); function translateMarketoString(string){ return (typeof translations === "undefined" || typeof translations[string] === "undefined") ? string : translations[string]; } MktoForms2.loadForm("//research.vwo.com", "007-HHD-895", 2013, function(form){ var formObj = form.getFormElem(); formObj.find('#implicitOptIn').on('click', function() { let $this = $(this); let $submitButton = $this.parents("form").find("[type='submit']"); if ($this.prop("checked")) { $submitButton.removeClass("button--disabled-primary"); $submitButton.removeAttr("disabled"); } else { $submitButton.addClass("button--disabled-primary"); $submitButton.attr("disabled", "disabled"); } }) if($('.mktoButtonRow').find("[type='submit']").length > 0){ $('.mktoButtonRow').find("[type='submit']").each(function(){ $(this).addClass('button--disabled-primary').attr("disabled", "disabled"); }); } var baseFormElement = formObj[0]; var form_wrap = document.querySelectorAll(".js-form-wrap"); //If has length if(form_wrap.length > 0){ document.querySelector('.js-form-wrap').classList.remove('Op(0)'); document.querySelector('.js-form-wrap').classList.remove('TranslateY(20px)'); document.querySelector('.js-form-wrap').classList.remove('opacity-0'); document.querySelector('.js-form-wrap').classList.remove('translate-y'); } var company_name = ""; var show_company_name_in_consent = ""; if(company_name!='' && show_company_name_in_consent==1){ opt_in_text = `I agree to VWO's <a class="C($color-blue) white_C($color-white)" href="https://vwo.com/privacy-policy/" target="_blank">Privacy Policy</a> & <a href="https://vwo.com/terms/" class="C($color-blue) white_C($color-white)" target="_blank">Terms</a>`; baseFormElement.querySelector("label[for='implicitOptIn']").innerHTML = '<div class="mktoAsterix">*</div>' + opt_in_text; } var submit_btn_text = "Download"; if(submit_btn_text!=''){ baseFormElement.querySelector('.mktoButton').innerHTML = translateMarketoString(submit_btn_text); } var hideReqDemoField = "1"; if(!hideReqDemoField){ formObj.find('[for="demoRequest"]').parents('.mktoFormRow').css('display','none'); } // auto fill form if user is logged in var autofillForm = ""; // ajax to get VWO app logged in user data if( autofillForm ){ $.ajax({ method: "GET", url: "https://app.vwo.com/login", xhrFields: { withCredentials: true } }) .done(function( data ) { autoFillFormData(data, formObj); }) } // if( typeof wp_visitor != "undefined") { // form.vals({ "Email": ((wp_visitor.email != null) ? wp_visitor.email.replace(" ","+") : ""), "FirstName": wp_visitor.fn, "LastName": wp_visitor.ln, "Phone": wp_visitor.p, "Company": wp_visitor.c}); // } //Add an onSuccess handler var trackingData = { "lt_utm_source__c": readCookie("_vwo_utm_source"), "lt_utm_campaign__c":readCookie("_vwo_utm_campaign"), "lt_utm_content__c":readCookie("_vwo_utm_content"), "lt_utm_medium__c":readCookie("_vwo_utm_medium"), "lt_utm_term__c":readCookie("_vwo_utm_term"), "ads_source__c":readCookie("wgs_src"), "ads_url__c":readCookie("wgs_url"), "ads_user_id__c":readCookie("wgs_uid"), //"ads_referer__c":readCookie("wgs_ref") 'Country': ((typeof VWOWebsiteUser.county_name != "undefined") ? VWOWebsiteUser.county_name : '') , 'State': ((typeof VWOWebsiteUser.state_name != "undefined") ? VWOWebsiteUser.state_name : '') } var timestamp = readCookie("wgs_time"); if( timestamp !== '' && timestamp !== null ) { trackingData["ads_timestamp__c"] = marketoTimeConverter(parseInt(timestamp)); } var hiddenFields = {"botDetection":"job title"}; var app_survey_option = readCookie('survey_answer'); if(readCookie('survey_form') != 1 && app_survey_option ){ var survey_option = {"1": "From a colleague/friend", "2": "Online advertisement", "3": "Found on search results", "4": "Event", "5": "Other" }; if(app_survey_option && $.isNumeric(app_survey_option) ){ trackingData["Where_did_you_hear_about_us__c"] = survey_option[app_survey_option]; }else{ trackingData["Where_did_you_hear_about_us__c"] = survey_option[5]; trackingData["Specify_other_reason__c"] = app_survey_option; } } form.vals(trackingData); //set values to form fields form.vals(hiddenFields); var element = document.getElementById("botDetection"); if(element != null){ element.parentElement.parentNode.style.display = "none"; } if((VWOWebsiteUser.continent && VWOWebsiteUser.continent != 'eu' && VWOWebsiteUser.continent != 'EU') && !( (VWOWebsiteUser.state == "CA" || VWOWebsiteUser.state == "VA" || VWOWebsiteUser.state == "CO") && VWOWebsiteUser.country == "US") && !(VWOWebsiteUser.country == "IN") ) { marketo_gdpr_consent(formObj); } //listen for the validate event form.onValidate(function() { // Get the values var vals = form.vals(); var enable_workemail = ""; //Check your condition - Demo request is Yes and not a blocked email domian if (((typeof vals.demoRequest != "undefined" && (vals.demoRequest == "yes" || vals.demoRequest == "Yes")) || enable_workemail) && vals.Email != "" && window.form.isEmailOfBlockedDomainList(vals.Email) ) { // Prevent form submission form.submittable(false); // Show error message, pointed at Email element var emailElem = formObj.find("input[type='email']"); emailElem.addClass('mkt-custom-invalid'); form.showErrorMessage("Please use your business email.", emailElem); } else { // Enable submission for those who met the criteria var emailElem = formObj.find("input[type='email']"); emailElem.removeClass('mkt-custom-invalid'); form.submittable(true); } }); form.onSubmit(function(){ var button_text = formObj.find('button[type="submit"]').text(); var formValues = form.getValues(); //to update Alexa Rank in form from domain toUpdateAlexaRank(formValues, form); //update form button text to button attribute formObj.find('button[type="submit"]').attr('data-button-text', button_text) //if create cookie true //set cookie on survey form submission if(readCookie('survey_form') != 1 && readCookie('survey_answer') != "" ){ createCookie('survey_form', 1, 0); }else { } }); form.changeButtonText = function(btnTxt) { if (btnTxt == undefined || btnTxt == "" ) { btnTxt = formObj.find('button[type="submit"]').data("button-text"); } formObj.find('button[type="submit"]').text(btnTxt).removeAttr("disabled"); } form.showCommonError = function(errorMsg) { if (errorMsg == undefined || errorMsg == "") { errorMsg = translateMarketoString("There is some technical error. Please try after some time or contact us at") + " <a class='C($color-blue)' href='mailto:support@vwo.com'>support@vwo.com</a>"; } formObj.find('.technical-error').remove(); formObj.append("<div class='technical-error C($color-red) Fz(12px) Trsp($Op) Trsdu(0.15s)'>" + errorMsg + "</p>"); } form.onSuccess(function(values, followUpUrl) { var require_survey_form = "1"; var dataLayer = window.dataLayer || []; dataLayer.push({'event': 'marketo-content-form-success'}); dataLayer.push({'event': 'download-theguide-success'}); dataLayer.push({ "event": "form-submit", "form_type" : "2013" }); submitDataInBigquery(formObj); update_btn_count_in_cache(formObj); //vwo form analysis var form_id = "#mktoForm_" + "2013"; var formInstance = $( form_id ); window.VWO = window.VWO || []; window.VWO.push(['nls.formAnalysis.markSuccess', formInstance, 1]); //if redirect url is set form.getFormElem().hide(); formObj.parent('.marketo-custom-form').find('.marketo_success_msg').removeAttr('style').css('display','block'); // if(require_survey_form && readCookie('survey_form') != 1 && readCookie('survey_answer') == '' ){ // $("#js_after_submit_survey_form").find('input[name="Email"]').val( $("input[type='email']", formObj).val() ); // formObj.parent('.marketo-custom-form').find('.marketo_success_msg').append( $("#js_after_submit_survey_form").css("display", "block") ); // } //On success, hide js-form-header div HTML placed above form i.e form title or description formObj.parents('.js-form-wrap').find('.js-form-header').hide(); // Js timer for form (Product Demo webinar) modalFormOnSuccess(formObj); return false; }); function ajaxcallSetFormData( formObj ) { var formData = formObj.serialize(); $.ajax({ url: '/wp-json/action/set-submitted-data', type: 'POST', data: { formData : formData }, }); } function autoFillFormData(data, formObj) { // var data = {name: '', email: '', phone: ''}; var nameArr, firstNameField, lastNameField, emailField, phoneField ; var name = data.name; if( name !=''){ nameArr = name.split(" "); } firstNameField = formObj.find('input[name="FirstName"]'); lastNameField = formObj.find('input[name="LastName"]'); emailField = formObj.find('input[name="Email"]'); phoneField = formObj.find('input[name="Phone"]'); // update field value and hide field if( name !='' && typeof nameArr[0] != 'undefined'){ firstNameField.val(nameArr[0]); hideFieldHtml(firstNameField); } // update field value and hide field if( name !='' && typeof nameArr[1] != 'undefined'){ lastNameField.val(nameArr[1]); hideFieldHtml(lastNameField); } // update field value only if(data.email !='' ){ emailField.val(data.email); } // update field value and hide field if(data.phone != ''){ phoneField.val(data.phone); hideFieldHtml(phoneField); } $("body").delegate("form #Email", "change", function() { $(this).parents("form").children().removeClass("marketo_hide_field"); }); // if user modfified autofilled email then show all form fields that are in hidden state and autofilled /* DISABLE auto fill email focusout function emailField.focusout(function() { emailFieldValue = emailField.val(); if(data.email != '' && data.email != emailFieldValue) { emailField.parents('form').children().removeClass('marketo_hide_field'); } }); */ } // hide form field function hideFieldHtml(field){ var autofill_field_hide = ""; // hide field if it is equal to 1 if(autofill_field_hide){ field.parents('.mktoFormRow').addClass('marketo_hide_field'); } } function toUpdateAlexaRank(formValues, form){ // Get Email domain to fetch Alexa Rank if(formValues.Email != ""){ var emailAddress = formValues.Email; var emailDomain = emailAddress.substring(emailAddress.lastIndexOf("@") +1); var siteRank = ajaxGetAlexaRankFromDomain(emailDomain); form.setValues({ "Alexa_Global_Rank__c": siteRank}); } } function submitDataInBigquery( formObj ) { var formData = formObj.serializeArray(); formData.push({ name: 'form_type', value: 'page' }); formData.push({ name: 'security', value: WP.NONCE }); $.ajax({ url: '/wp-json/action/content-form', type: 'POST', data: formData, beforeSend: function(xhr) { xhr.setRequestHeader('X-WP-Nonce', WP.NONCE); } }); } }); function modalFormOnSuccess(formObj){ var requestQuoteformParent = formObj.parents('.js-modal-box'); if(requestQuoteformParent.length > 0){ requestQuoteformParent.find('.contact_heading').hide(); } var modalFormWrap = formObj.parents('.js-flex-modal'); if(modalFormWrap.length > 0){ modalFormWrap.find('.js-modal-header h3').hide(); modalFormWrap.find('.explore-btn-wrap').css('display','flex'); } } function marketo_gdpr_consent(formObj) { return; formObj.find('#implicitOptIn').parents('.mktoFormRow').css('display','none'); formObj.find('#implicitOptIn').prop('checked', true); } function update_btn_count_in_cache(formObj){ if (formObj.parent('.marketo-custom-form').hasClass('webinar_form')) { $.ajax({ type: 'POST', dataType: 'json', url: siteVar.ajaxUrl, data: { action: 'webinar_form_counter', id: siteVar.postId }, success: function(response) { if(response.status == 'success'){ // console.log(response.data.current); } } }); } } function ajaxGetAlexaRankFromDomain(siteDomain){ var siteRank = false; $.ajax({ type: 'POST', dataType: 'json', async: false, url: siteVar.mainsiteAjaxUrl, data: { action: 'get_alexa_rank', domain: siteDomain }, success: function(response) { if(response.status == 'success'){ siteRank = response['data']['@attributes']['TEXT']; } } }); return siteRank; } function createCookie(name,value,days) { if (days) { var date = new Date(); date.setTime(date.getTime()+(days*24*60*60*1000)); var expires = "; expires="+date.toGMTString(); } else var expires = ""; document.cookie = name+"="+value+expires+"; path=/"; } function readCookie(name) { var nameEQ = name + "="; var ca = document.cookie.split(';'); for (var i = 0; i < ca.length; i++) { var c = ca[i]; while (c.charAt(0) == ' ') c = c.substring(1, c.length); if (c.indexOf(nameEQ) == 0) return c.substring(nameEQ.length, c.length); } return ''; } //timestamp converter marketoTimeConverter = function (UNIX_timestamp) { if( getLengthOfNumber(UNIX_timestamp) <= 10 ){ UNIX_timestamp = UNIX_timestamp * 1000 } var a = new Date(UNIX_timestamp); var year = a.getFullYear(); var month = a.getMonth()+1; var date = a.getDate(); var hour = a.getHours(); var min = a.getMinutes(); var sec = a.getSeconds(); var time = year + '-' + month + '-' + date + 'T' + hour + ':' + min + ':' + sec + "z"; return time; } getLengthOfNumber = function(number){ return number.toString().length; } MktoForms2.whenRendered(function (form) { if( typeof vwoVisitor != 'undefined' ) { vwoVisitor.AddEvent("vpSessionLoaded", function(e) { var implicitOptIn = ""; form.vals({ Email: vwoVisitor.data.email}); form.vals({ FirstName: vwoVisitor.data.fn}); form.vals({ LastName: vwoVisitor.data.ln}); form.vals({ Phone: vwoVisitor.data.phone}); form.vals({ Company: vwoVisitor.data.c}); form.vals({ MktoPersonNotes: vwoVisitor.data.message}); if (vwoVisitor.data.consent) { var getConsent = vwoVisitor.data.consent; if (getConsent.toLowerCase() === "yes") { var implicitOptIn = "yes"; } else if (getConsent.toLowerCase() === "no") { var implicitOptIn = "no"; } } form.vals({ implicitOptIn: implicitOptIn}); }); } }); }); </script> </div> </div> </div> </section> <section class="cta-blue-section Bgc(--color-purple-1)"> <div class="container Py(90px)--md Py(70px)"> <div class="W(8/12)--sm Mx(a) Ta(c) C(--color-white)"> <h2 class="Mt(0) Fz($font-size-36) Fw(800) Lh($line-height-big-headings) Mb(40px) Mb(55px)--md ">Deliver great experiences. Grow faster, starting today.</h2> <div class="Ta(c) D(f) Jc(c) Fld(r)--sm Fld(c) Gp(20px) "> <button type="button" data-modal="modal-free-trial" class="D(ib)--md D(n) W(100%) W(a)--xs button button--large C(--color-white) Miw(200px) button--line button--line-white Tt(n)"> Start Free Trial </button> <a href="https://vwo.com/free-trial/" class="D(n)--md D(ib) W(100%) W(a)--xs button button--large C(--color-white) button--line button--line-white Tt(n)">Start Free Trial</a> <button type="button" data-modal="modal-request-demo-extended" class="D(ib)--md D(n) W(100%) W(a)--xs button button--large Miw(200px) ">Request Demo</button> <a href="https://vwo.com/demo/" class="D(n)--md D(ib) W(100%) W(a)--xs button button--large ">Request Demo</a> </div> </div> </div> </section> </div> <div class="atomic-common-style"> <footer class="Bgc(#f8f9fd) C($color-blue-dark-1) Ff($new-font-family) Fz($base-font-size) Lh($line-height-default) Lts(0.6px)"> <div class="Maw(1200px) M(a) Px(16px) Pt(100px) Pb(50px) Lts(0)"> <h2 class="Hidden">Footer Navigation</h2> <div class="D(f)--md D(n)--print Bdbw(1px)--md Bdbw(0) Bdbs(s) Bdbc(#d8d8d8) Pb(40px)--md Mb(40px)--md"> <div class="W(20%)--md Fxs(0) Px(10px) Bxz(bb)"> <h3 class="M(0) Tt(u) Px(10px)--md Fz($font-size-26)--md Fz($font-size-14)">Popular <br class="D(b)--md D(n)">In-depth <br class="D(b)--md D(n)"> Guides</h3> </div> <div class="W(80%)--md D(f)--md Mb(40px) Mb(0)--md Px(10px) Bxz(bb) Fz($font-size-13)"> <div class="W(3/12)--md"> <ul class="List(n) P(0) D(f) Flw(w) D(b)--md Mt(0)--md Mt(10px) Mb(0)"> <li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/ab-testing/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">A/B Testing</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/cart-abandonment/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Cart Abandonment</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/conversion-rate-optimization/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Conversion Rate Optimization</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/customer-data-platform-guide/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Customer Data Platform</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/customer-engagement/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Customer Engagement</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/customer-experience-optimization/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Customer Experience Optimization</a></li> </ul> </div> <div class="W(3/12)--md"> <ul class="List(n) P(0) D(f) Flw(w) D(b)--md Mt(0)--md Mt(10px) Mb(0)"> <li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/customer-retention/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Customer Retention</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/server-side-testing/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Feature Management</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/feature-rollout/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Feature Rollout</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/grow-website-traffic/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Grow Website Traffic</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/landing-page-optimization/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Landing Page Optimization</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/mobile-app-ab-testing/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Mobile App A/B Testing</a></li> </ul> </div> <div class="W(3/12)--md"> <ul class="List(n) P(0) D(f) Flw(w) D(b)--md Mt(0)--md Mt(10px) Mb(0)"> <li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/multivariate-testing/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Multivariate Testing</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/push-notifications/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Push Notifications</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/session-recording/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Session Recording</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/usability-testing/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Usability Testing</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/visitor-behavior-analysis/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Visitor Behavior Analysis</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/form-analytics/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Web Form Analytics</a></li> </ul> </div> <div class="W(3/12)--md"> <ul class="List(n) P(0) D(f) Flw(w) D(b)--md Mt(0)--md Mt(10px) Mb(0)"> <li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/website-heatmap/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Website Heatmaps</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/website-optimization/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Website Optimization</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/website-personalization/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Website Personalization</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/website-redesign/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Website Redesign</a></li><li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a H(12px)::a Mx(10px)::a Bgc(#5d616a)::a"><a href="https://vwo.com/website-surveys/" class="C(#181818) C($color-black):h Td(n) Td(u):h Py(14px)--coarse">Website Surveys</a></li> </ul> </div> </div> </div> <div class="D(f)--md D(n)--print Mb(30px)--md Mb(70px)"> <div class="W(20%)--md Fxs(0) Mb(40px) Mb(0)--md Px(10px) Bxz(bb)"> <h3 class="M(0) Tt(u) Px(10px)--md Fz($font-size-14)">Products</h3> <ul class="D(b)--md D(f) Flw(w) List(n) Mt(10px) Mb(0) P(0) Fz($font-size-13)"> <li class="Px(10px)--md Bxz(bb) Mb(6px) D(f) Ai(c) Cnt(noq)::a D(n)::a--md D(n):lc::a D(if)::a W(1px)::a 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data-qa="modal-subscription-type" > <input type="hidden" value="" name="ads_url" /> <input type="hidden" value="" name="ads_timestamp" /> <input type="hidden" value="" name="ads_source" /> <input type="hidden" value="" name="ads_user_id" /> <input type="hidden" value="" name="ads_referer" /> </form> <div class="Ta(c) Bd Bdc($color-red) Bdrs(3px) Mx(40px) My(20px) C($color-red) Bgc(#ffeded) P(10px) error-message hide submission-success_D(n)"></div> <div class="js-free-trial-step2-success-message submission-success_D(b) D(n) Ta(c)"> <div class="Fz($font-size-16) D(f) Fld(c) Jc(sa)"> <div class="Mb(120px)--md Mb(60px)"> <div class="Mb(80px) D(b)--sm D(n) logo"> <img alt="VWO Logo" src="https://static.wingify.com/gcp/images/vwo-logo-color.svg" width="67" height="30"> </div> <div class="D(f) Fld(c) Jc(c) Ta(c) Ai(c) Mt(20px) middle-xs center-md mt-20"> <div class="loader Mb(40px)"> <span class="dot pulse pulse__one"></span> <span class="dot pulse pulse__two"></span> <span class="dot pulse 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class="input-text W(100%)" name="first_name" type="text" id="modal-contact-us-cu-fname" data-qa="modal-contact-us-cu-fname" placeholder="First Name" required/> <div class="C($color-red) Fz($font-size-12) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid First Name</div> </div> <div class="W(48%)--md"> <label class="Fz($font-size-13) Fw(600) Tt(n)" for="modal-contact-us-cu-lname">Last Name: <sup>*</sup></label> <input class="input-text W(100%)" name="last_name" type="text" id="modal-contact-us-cu-lname" data-qa="modal-contact-us-cu-lname" placeholder="Last Name" required/> <div class="C($color-red) Fz($font-size-12) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid Last Name</div> </div> </div> <div class="Mb(5px)"> <label class="Fz($font-size-13) Fw(600) Tt(n)" for="modal-contact-us-cu-email">Business Email: <sup>*</sup> </label> <input class="input-text W(100%)" type="email" name="email" id="modal-contact-us-cu-email" data-qa="modal-contact-us-cu-email" placeholder="name@yourcompany.com" required /> <div class="C($color-red) Fz($font-size-12) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid Email</div> </div> <div class="Mb(5px)"> <label class="Fz($font-size-13) Fw(600) Tt(n)" for="modal-contact-us-cu-phone">Phone Number: <sup>*</sup> </label> <input class="input-text W(100%) js-phone" type="tel" name="phone" id="modal-contact-us-cu-phone" data-qa="modal-contact-us-cu-phone" required aria-required="true"/> <div class="C($color-red) Fz($font-size-12) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid Phone Number</div> </div> <div class="Mb(5px) hide-contact-select-field_Hidden"> <label class="Fz($font-size-13) Fw(600) Tt(n)" for="modal-contact-us-cu-enquiry">Nature of enquiry: <sup>*</sup></label> <div class="Pos(r)"> <select name="enquiry-nature" class="input-text W(100%) js-enquiry-nature Cur(p)" id="modal-contact-us-cu-enquiry" data-qa="modal-contact-us-cu-enquiry"> <option selected value="sales-enquiry">Sales enquiry</option> <option value="technical-support">Technical support</option> <option value="other">Other</option> </select> <div class="Pos(a) T(50%) End(20px) TranslateY(-50%) Pe(n)"> <svg width= "12" height= "12" class= "D(b)" ><use xlink:href="#icon-chevron-down"></use></svg> </div> </div> <div class="C($color-red) Fz($font-size-12) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid select enquiry</div> </div> <div class="Mb(5px)"> <label class="Fz($font-size-13) Fw(600) Tt(n)" for="modal-contact-us-cu-message">Message: <sup>*</sup> </label> <textarea class="input-text W(100%)" id="modal-contact-us-cu-message" name="message" required rows="3" data-qa="modal-contact-us-cu-message"></textarea> <div class="C($color-red) Fz($font-size-12) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid message</div> </div> <div class="D(f) Ai(b) "> <input class="Cur(p) Flxs(0) M(0) Pos(r) T(2px)" type="checkbox" name="gdpr_consent_checkbox" id="modal-contact-us-cu-gdpr-consent-checkbox" value="true" data-qa="modal-contact-us-gdpr-consent-checkbox"/> <label for="modal-contact-us-cu-gdpr-consent-checkbox" class="Ta(start) Cur(p) Fz($font-size-12) Mstart(10px) Us(n)"> I agree to VWO's <a class="C($color-blue) white_C($color-white)" href="https://vwo.com/privacy-policy/" target="_blank">Privacy Policy</a> & <a href="https://vwo.com/terms/" class="C($color-blue) white_C($color-white)" target="_blank">Terms</a> </label> </div> <div class="Mt(10px)"> <button type="submit" disabled class="button button--disabled-primary W(100%) btn-modal-form-submit" data-qa="modal-contact-us-cu-form-submit">Submit</button> </div> <input type="hidden" value="" name="referral_code" data-qa="modal-contact-us-cu-referral-code"/> <input type="hidden" value="" name="utm_source" data-qa="modal-contact-us-cu-utm-source"/> <input type="hidden" value="" name="utm_campaign" data-qa="modal-contact-us-cu-utm-campaign"/> <input type="hidden" value="" name="utm_medium" data-qa="modal-contact-us-cu-utm-medium"/> <input type="hidden" value="" name="utm_content" data-qa="modal-contact-us-cu-utm-content" /> <input type="hidden" value="" name="utm_term" data-qa="modal-contact-us-cu-utm-term" /> <input type="hidden" value="" name="ads_url" /> <input type="hidden" value="" name="ads_timestamp" /> <input type="hidden" value="" name="ads_source" /> <input type="hidden" value="" name="ads_user_id" /> <input type="hidden" value="" name="ads_referer" /> </form> <div class="Ta(c) Bd Bdc($color-red) Bdrs(3px) Mx(40px) My(20px) C($color-red) Bgc($color-blue-dark-1) P(10px) error-message hide"></div> <div class="Mih(300px)--md success-message Fz($font-size-20) Ta(c) js-form-success-msg submission-success_D(f) Fld(c) Jc(c) D(n) " > <h5 class="C($color-blue) Mt(0) Mb(20px) Fz(32px)" aria-level="3">Thank you for writing to us!</h5> <p class="Fz($font-size-16)"> One of our representatives will get in touch with you shortly. </p> </div> </div> </div> </div> </div> </div> </div> <form id="mktoForm_1043" class="marketo-forms" style="display:none"></form> <div data-lenis-prevent class="js-modal js-request-demo-extended-wrapper Pos(f) Start(0) T(0) End(0) B(0) Ov(a) D(n) modal-as-page_D(b) modal-as-page_Pos(s) modal_as_page_Bgc($color-white) Z(10) Ta(c)--md Ta(start)" id="modal-request-demo-extended" tabindex="-1" role="dialog" data-mktoid="1043" aria-labelledby="modal-request-demo-extended"> <div class="js-modal-mask Pos(f) T(0) B(0) Start(0) End(0) Bgc($color-black)"></div> <div class="js-modal-box Bgc($color-white) Mx(a) My(50px)--md My(0) Maw(95%) W(1100px)--md W(a) Bdrs(3px)"> <div class="D(f) Jc(sb) P(20px) P(0)--md D(b)--md"> <button type="button" class="js-close-modal modal-as-page_D(n) Fxs(0) Cur(p) C($color-dark-grey) C($color-black):h D(f) Ai(c) Jc(c) Bgc($color-white) W(40px) H(40px) Bdrs(50%) Bd(n) P(0) End(20px) Pos(a)--md T(20px) Z(2)" aria-label="Close modal" title="Close modal"> <svg width= "20" height= "20" ><use xlink:href="#icon-close"></use></svg> </button> </div> <div class="Pos(a)--md Z(1) W(100%) D(f)"> <div class="W(6/12)--md M(a) Ta(c)"> <p class="js-meeting-confirmation js-meeting-confirmation-in-form D(n) C($color-green-new-1) Bgc($color-green-light-1) Bdrs(3px) Bdw(1px) Bdc($color-green-new-1) Bds(da) Py(10px) Px(15px) Mt(24px)"> <svg width= "20" height= "20" class= "Mend(8px) Va(m)" ><use xlink:href="#icon-calendar"></use></svg> Awesome! Your meeting is confirmed for <span class="js-meeting-date Fw(600)"></span> at <span class="js-meeting-time Fw(600)"></span> </p> <p class="js-first-demo-confirmation D(n) C($color-green-new-1) Bgc($color-green-light-1) Bdrs(3px) Bdw(1px) Bdc($color-green-new-1) Bds(da) Py(10px) Px(15px) Mt(24px)"> <svg width= "20" height= "20" class= "Mend(8px) Va(m)" ><use xlink:href="#icon-right-check"></use></svg> Thank you, <span class="js-demo-final-screen-username"></span> for sharing your details. </p> </div> <div class="W(4/12) D(n) D(b)--md Maw(430px)"></div> </div> <div class="Bgc($color-white) Ta(start) Mah(100%) Ov(a)"> <div class="D(f)--md Jc(sb)"> <div class="M(a) P(20px) Bxz(bb) W(8/12)--md Maw(900px)--md M(a)"> <div class="Pos(r) Mih(700px)--xs Mih(100vh) Ovx(h)"> <div class="Ta(c) Bd Bdc($color-red) Bdrs(3px) Mx(40px) C($color-red) Bgc(#ffeded) P(10px) error-message hide"></div> <form class="js-vwo-form-validate-and-submit active-transition submission-success_D(n) Maw(580px) M(a) Pos(a) W(100%) T(50%)--md Start(50%)--md Translate(-50%,-50%)--md" id="modal-req-demo-extended-form" method="post" action="/wp-json/action/request-demo-extended" name="demo-form" novalidate data-event-on-submit="modal-request-demo-submit" data-event-on-error="modal-request-demo-error" data-event-on-success="modal-request-demo-success" data-qa="modal-req-demo-extended-rd-form" data-mkfid="1041"> <div class="P(0)--md P(20px)"> <div class="Mb(34px)"> <h4 class="Fz($font-size-36)--md Fz($font-size-24) Lh($line-height-big-headings) Fw(700) M(0)" aria-level="2"> Hi 👋 Let's schedule your demo </h4> <p class="Fz($font-size-14) M(0) C(#4e5963)">To begin, tell us a bit about yourself </p> </div> <div class="D(f)--md Jc(sb)--md Mb(20px)"> <div class="W(48%)--md form-item Mb(20px) Mb(0)--md"> <label class="Fz($font-size-16) Fw(500) Tt(n) D(ib) Mb(8px)" for="modal-req-demo-extended-v1-fname">First Name*</label> <input class="W(100%) input-text input-text--white input-text--large" type="text" id="modal-req-demo-extended-v1-fname" name="first_name" data-qa="modal-req-demo-extended-rd-v1-fname" required /> <div class="C($color-red) Fz(11px) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid First Name</div> </div> <div class="W(48%)--md form-item"> <label class="Fz($font-size-16) Fw(500) Tt(n) D(ib) Mb(8px)" for="modal-req-demo-extended-v1-lname">Last Name*</label> <input class="W(100%) input-text input-text--white input-text--large" type="text" id="modal-req-demo-extended-v1-lname" name="last_name" data-qa="modal-req-demo-extended-rd-v1-lname" required /> <div class="C($color-red) Fz(11px) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid Last Name</div> </div> </div> <div class="Mb(20px)"> <label class="Fz($font-size-16) Fw(500) Tt(n) D(ib) Mb(8px)" for="modal-req-demo-extended-v1-email">Business Email*</label> <input class="W(100%) input-text input-text--white input-text--large" placeholder="email@business.com" type="email" id="modal-req-demo-extended-v1-email" name="email" data-qa="modal-req-demo-extended-rd-v1-email" required /> <div class="C($color-red) Fz(11px) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid Email</div> </div> <div class="Mb(20px)"> <label class="Fz($font-size-16) Fw(500) Tt(n) D(ib) Mb(8px)" for="modal-req-demo-extended-v1-pnumber">Phone Number*</label> <input class="W(100%) input-text input-text--white input-text--large js-phone" type="tel" id="modal-req-demo-extended-v1-pnumber" name="phone" data-qa="modal-req-demo-extended-rd-v1-pnumber" required /> <div class="C($color-red) Fz(11px) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason">Invalid Phone Number</div> </div> <input value="no" class="Hidden js-mobile-insights-checkbox-global" type="checkbox" name="Mobile_Insights_Demo__c"> <input type="hidden" value="false" name="isMobileInsights"> <div class="D(f) Ai(b) "> <input class="Cur(p) Flxs(0) M(0) Pos(r) T(2px)" type="checkbox" name="gdpr_consent_checkbox" id="modal-req-demo-extended-cu-gdpr-consent-checkbox" value="true" data-qa="modal-req-demo-extended-gdpr-consent-checkbox"/> <label for="modal-req-demo-extended-cu-gdpr-consent-checkbox" class="Ta(start) Cur(p) Fz($font-size-12) Mstart(10px) Us(n)"> I agree to VWO's <a class="C($color-blue) white_C($color-white)" href="https://vwo.com/privacy-policy/" target="_blank">Privacy Policy</a> & <a href="https://vwo.com/terms/" class="C($color-blue) white_C($color-white)" target="_blank">Terms</a> </label> </div> <div class="Mt(10px)"> <button type="submit" disabled class="button button--disabled-primary btn-modal-form-submit js-req-demo-extended-submit-btn W(100%)" data-qa="modal-req-demo-extended-rd-form-submit">Get a Demo</button> </div> <input type="hidden" value="" name="referral_code" data-qa="modal-req-demo-extended-referral-code"/> <input type="hidden" value="" name="utm_source" data-qa="modal-req-demo-extended-utm-source"/> <input type="hidden" value="" name="utm_campaign" data-qa="modal-req-demo-extended-utm-campaign"/> <input type="hidden" value="" name="utm_medium" data-qa="modal-req-demo-extended-utm-medium"/> <input type="hidden" value="" name="utm_content" data-qa="modal-req-demo-extended-utm-content" /> <input type="hidden" value="" name="utm_term" data-qa="modal-req-demo-extended-utm-term" /> <input type="hidden" value="" name="LeadForProduct"> <input type="hidden" value="" name="ListSource"> <input type="hidden" value="demo" name="requestFormType"> <input type="hidden" value="" name="ads_url" /> <input type="hidden" value="" name="ads_timestamp" /> <input type="hidden" value="" name="ads_source" /> <input type="hidden" value="" name="ads_user_id" /> <input type="hidden" value="" name="ads_referer" /> </div> </form> <div class="demo-iframe-wrapper"> <div class="form-transition P(20px) P(0)--md Ta(c)--md Pos(a) T(0) Start(0) End(0) W(100%) Bxz(bb) Mt(50px) Mt(80px)--md"> <div class="Mb(20px)"> <div class="js-calender-agent-name D(n)"> </div> <h3 class="js-calendar-loading-message D(ib) M(0) Fz($font-size-24) Fw(600) Tt(n)"></h3> <p class="js-calendar-loading-description Fz($font-size-13) C($color-grey-light-1) Mt(0) Mb(10px)"></p> <p class="js-calendar-time-description Fz($font-size-13) Fw(600) C($color-grey-light-1) M(0)"></p> </div> <div class="Pos(r)"> <div class="W(100%) Mah(380px) Mih(380px) Ovy(a) demo-calendar-frame" id="demo-calendar-frame-global"></div> <div class="js-loader D(n) Pos(a) T(0) Start(0) End(0) B(0)"> <div class="W(100%) Bgc($color-white) Bdrs(4px) P(20px) P(40px)--md Bxz(bb) Ov(h)"> <div class="loader-block W(150px) H(20px) Mb(20px) Bdrs(3px)"></div> <div class="D(f) Jc(sb) Mb(20px)"> <div class="loader-block W(100%) H(30px) Mb(20px) Bdrs(3px) Mend(50px)"></div> <div class="loader-block W(40%) H(30px) Mb(20px) Bdrs(3px)"></div> </div> <div class="D(f) Jc(sb)"> <div class="D(f) Fxg(1) Mend(50px)"> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> </div> <div class="loader-block W(40%) H(40px) Mb(20px) Bdrs(3px)"></div> </div> <div class="D(f) Jc(sb)"> <div class="D(f) Fxg(1) Mend(50px)"> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> </div> <div class="loader-block W(40%) H(40px) Mb(20px) Bdrs(3px)"></div> </div> <div class="D(f) Jc(sb)"> <div class="D(f) Fxg(1) Mend(50px)"> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> </div> <div class="loader-block W(40%) H(40px) Mb(20px) Bdrs(3px)"></div> </div> <div class="D(f) Jc(sb)"> <div class="D(f) Fxg(1) Mend(50px)"> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> </div> <div class="loader-block W(40%) H(40px) Mb(20px) Bdrs(3px)"></div> </div> <div class="D(f) Jc(sb)"> <div class="D(f) Fxg(1) Mend(50px)"> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> <div class="loader-block W(40px) H(40px) Bdrs(3px) Mend(20px)"></div> </div> <div class="loader-block W(40%) H(40px) Mb(20px) Bdrs(3px)"></div> </div> <div class="loader-block W(100%) H(40px) Bdrs(3px)"></div> </div> </div> </div> <div class="Ta(c)"> <button id="js-calendly-confirm-btn" class="js-confirm-calendar-button button button--disabled W(100%) Mt(20px)" disabled="disabled" data-step="extended-demo-step3-form" > Confirm </button> <button type="button" class="js-iframe-skip Bd(n) Bg(n) Td(u) Cur(p) C($color-grey-light-1) Mt(20px) D(ib)" data-step="extended-demo-step3-form">schedule later</button> </div> </div> </div> <form id="mktoForm_1041" class="marketo-forms" style="display:none"></form><div> <form class="js-vwo-form-validate-and-submit P(20px) P(0)--md D(f) H($extendedFormHeight) Ovy(a) Fld(c) Jc(sb) Maw(620px) Mx(a) Mt(80px)--md Mt(50px) Mb(50px) Pos(a) T(0) Start(0) End(0) form-transition" id="extended-demo-step3-form" method="post" action="/wp-json/action/request-demo-extended-steps" name="demo-step3-form" novalidate data-formtype="capability" data-event-on-submit="modal-request-demo-step3-submit" data-event-on-error="modal-request-demo-step3-error" data-event-on-success="modal-request-demo-step3-success" data-qa="modal-req-demo-extended-rd-step3-form"> <div> <div class="Mb(40px) Bdbw(1px) Bdbs(s) Bdbc($color-grey)"> <h2 class="Fz($font-size-18) Mt(0) Mb(15px) Fw(400)"> While we will deliver a demo that covers the entire VWO platform, please share a few details for us to <b>personalize the demo for you.</b> </h2> </div> <div class="Mb(5px) Mah(300px) Mah($none)--md Ovy(a)"> <h3 class="D(ib) Mb(25px) Mt(0) Fz($font-size-30)--md Fz($font-size-24) Lh($line-height-headings) Fw(600) Tt(n) js-demo-tools"> Select the capabilities that you would like us to emphasise on during the demo. </h3> <div class="Mb(40px) D(f) Ai(c) Flw(w) js-form-labels" data-active-label-class="label--line-large-active"> <input type="hidden" name="email" /> <input type="hidden" name="demo_meeting_campaign" /> <label class="label--line label--line-large js-label-mobile-app"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="mobile_app_heatmaps"> Mobile App Heatmaps </label> <label class="label--line label--line-large js-label-mobile-app"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="mobile_app_session_recordings"> Mobile App Session Recordings </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="ab_testing"> A/B Testing </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="split_testing"> Split Testing </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="surveys"> Surveys </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="multivariate_testing"> Multivariate Testing </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="multi_arm_bandit_testing"> Multi-Arm Bandit Testing </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="personalization"> Personalization </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="form_analysis"> Form Analysis </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="funnel_analysis"> Funnel Analysis </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="mobile_app_testing"> Mobile App Testing </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="server_side_testing"> Server Side Testing </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="session_recordings"> Web Session Recordings </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="heatmaps"> Web Heatmaps </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="feature_rollouts_deploy"> Rollouts/Deploy </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="user_segmentation"> User Segmentation </label> <label class="label--line label--line-large"> <input class="Cur(p) Op(0) V(h) W(0) M(0)" type="checkbox" name="feature_management"> Feature Management </label> </div> </div> </div> <div> <div class="My(20px) Ta(c)"> <button type="submit" disabled="disabled" class="button button--disabled W(100%) js-ext-next" data-step="extended-demo-step4-form" data-qa="modal-req-demo-extended-rd-form-step3-submit">Next</button> <button type="button" class="js-ext-skip Bd(n) Bg(n) Td(u) Cur(p) C($color-grey-light-1) Mt(20px) D(ib)" data-step="extended-demo-step4-form">Skip</button> </div> </div> </form> </div> <div> <form class="js-vwo-form-validate-and-submit P(20px) P(0)--md D(f) Maw(620px) Mx(a) Mt(80px)--md Mt(50px) Mb(50px) H($extendedFormHeight) Ovy(a) Fld(c) Jc(sb) Pos(a) T(0) Start(0) End(0) form-transition " id="extended-demo-step4-form" method="post" action="/wp-json/action/request-demo-extended-steps" name="demo-step4-form" novalidate data-formtype="maturity" data-event-on-submit="modal-request-demo-step4-submit" data-event-on-error="modal-request-demo-step4-error" data-event-on-success="modal-request-demo-step4-success" data-qa="modal-req-demo-extended-rd-step4-form"> <div> <button type="button" class="js-ext-back Cur(p) Bd(n) Bg(n) Mb(40px) Fz($font-size-14) D(if) Ai(c) C($color-grey-light-1) C($color-black):h" data-step="extended-demo-step3-form"> <svg width= "13" height= "13" class= "Mend(5px) Rotate(180deg)" ><use xlink:href="#icon-arrow-right"></use></svg> Back </button> <div class="Mb(24px)"> <h3 class="D(ib) M(0) Fz($font-size-30)--md Fz($font-size-24) Lh($line-height-headings) Fw(600) Tt(n)"> Which of these sounds like you? </h3> </div> <div class="Mb(40px) js-form-radio-labels" data-active-label-class="label--line-large-active"> <input type="hidden" name="email" /> <input type="hidden" name="demo_meeting_campaign" /> <label class="label--line label--line-large W(100%) Mend(0) Pstart(50px) Py(15px) Pos(r)"> <input class="Cur(p) Mend(10px) Hidden w-radio-input" value="I am new to using optimization & experimentation products." type="radio" name="prospect_maturity"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 32 32" class="w-radio-icon-default Pos(a) Start(20px) C($color-grey-light-1) Us(n) "><rect width="30" height="30" x="1" y="1" fill="#fff" stroke="currentColor" stroke-width="2" rx="15"></rect></svg> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 32 32" class="w-radio-icon-filled Pos(a) Start(20px) C($color-white) Us(n)"><g fill-rule="evenodd" fill="currentColor"><path d="M16,0 C24.836556,-1.623249e-15 32,7.163444 32,16 C32,24.836556 24.836556,32 16,32 C7.163444,32 1.082166e-15,24.836556 0,16 C-1.082166e-15,7.163444 7.163444,1.623249e-15 16,0 Z M16,4 C9.372583,4 4,9.372583 4,16 C4,22.627417 9.372583,28 16,28 C22.627417,28 28,22.627417 28,16 C28,9.372583 22.627417,4 16,4 Z"></path> <rect width="16" height="16" x="8" y="8" rx="8" fill="currentColor"></rect></g></svg> I am new to using optimization & experimentation products. </label> <label class="label--line label--line-large W(100%) Mend(0) Pstart(50px) Py(15px) Pos(r)"> <input class="Cur(p) Mend(10px) Hidden w-radio-input" type="radio" value="I have used other optimization & experimentation products." name="prospect_maturity"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 32 32" class="w-radio-icon-default Pos(a) Start(20px) C($color-grey-light-1) Us(n) "><rect width="30" height="30" x="1" y="1" fill="#fff" stroke="currentColor" stroke-width="2" rx="15"></rect></svg> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 32 32" class="w-radio-icon-filled Pos(a) Start(20px) C($color-white) Us(n)"><g fill-rule="evenodd" fill="currentColor"><path d="M16,0 C24.836556,-1.623249e-15 32,7.163444 32,16 C32,24.836556 24.836556,32 16,32 C7.163444,32 1.082166e-15,24.836556 0,16 C-1.082166e-15,7.163444 7.163444,1.623249e-15 16,0 Z M16,4 C9.372583,4 4,9.372583 4,16 C4,22.627417 9.372583,28 16,28 C22.627417,28 28,22.627417 28,16 C28,9.372583 22.627417,4 16,4 Z"></path> <rect width="16" height="16" x="8" y="8" rx="8" fill="currentColor"></rect></g></svg> I have used other optimization & experimentation products. </label> <label class="label--line label--line-large W(100%) Mend(0) Pstart(50px) Py(15px) Pos(r)"> <input class="Cur(p) Mend(10px) Hidden w-radio-input" type="radio" value="I have used VWO in the past and know the space well." name="prospect_maturity"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 32 32" class="w-radio-icon-default Pos(a) Start(20px) C($color-grey-light-1) Us(n) "><rect width="30" height="30" x="1" y="1" fill="#fff" stroke="currentColor" stroke-width="2" rx="15"></rect></svg> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 32 32" class="w-radio-icon-filled Pos(a) Start(20px) C($color-white) Us(n)"><g fill-rule="evenodd" fill="currentColor"><path d="M16,0 C24.836556,-1.623249e-15 32,7.163444 32,16 C32,24.836556 24.836556,32 16,32 C7.163444,32 1.082166e-15,24.836556 0,16 C-1.082166e-15,7.163444 7.163444,1.623249e-15 16,0 Z M16,4 C9.372583,4 4,9.372583 4,16 C4,22.627417 9.372583,28 16,28 C22.627417,28 28,22.627417 28,16 C28,9.372583 22.627417,4 16,4 Z"></path> <rect width="16" height="16" x="8" y="8" rx="8" fill="currentColor"></rect></g></svg> I have used VWO in the past and know the space well. </label> </div> </div> <div> <div class="My(20px) Ta(c)"> <button type="submit" disabled="disabled" class="button button--disabled W(100%) js-ext-next" data-step="extended-demo-step5-form" data-qa="modal-req-demo-extended-rd-form-step4-submit">Next</button> <button type="button" class="js-ext-skip Bd(n) Bg(n) Td(u) Cur(p) C($color-grey-light-1) Mt(20px) D(ib)" data-step="extended-demo-step5-form">Skip</button> </div> </div> </form> </div> <div> <form class="js-vwo-form-validate-and-submit P(20px) P(0)--md D(f) Maw(620px) Mx(a) Mt(80px)--md Mt(50px) Mb(50px) H($extendedFormHeight) Ovy(a) Fld(c) Jc(sb) Pos(a) T(0) Start(0) End(0) form-transition" id="extended-demo-step5-form" method="post" action="/wp-json/action/request-demo-extended-steps" name="demo-step5-form" novalidate data-formtype="usecase" data-event-on-submit="modal-request-demo-step5-submit" data-event-on-error="modal-request-demo-step5-error" data-event-on-success="modal-request-demo-step5-success" data-qa="modal-req-demo-extended-rd-step5-form"> <div> <button type="button" class="js-ext-back Cur(p) Bd(n) Bg(n) Mb(40px) Fz($font-size-14) D(if) Ai(c) C($color-grey-light-1) C($color-black):h" data-step="extended-demo-step4-form"> <svg width= "13" height= "13" class= "Mend(5px) Rotate(180deg)" ><use xlink:href="#icon-arrow-right"></use></svg> Back </button> <div class="Mb(30px)"> <h3 class="D(ib) M(0) Fz($font-size-30)--md Fz($font-size-24) Fw(600) Tt(n) Lh($line-height-headings)"> Please share the use cases, goals or needs that you are trying to solve. </h3> </div> <input type="hidden" name="email" /> <input type="hidden" name="demo_meeting_campaign" /> <textarea name="use_case" class="input-text input-text--white W(100%) Mb(40px)" cols="30" rows="8"></textarea> </div> <div> <div class="My(20px) Ta(c)"> <button type="submit" disabled="disabled" class="button button--disabled W(100%) js-ext-next" data-step="extended-demo-step6-form" data-qa="modal-req-demo-extended-rd-form-submit">Next</button> <button type="button" class="js-ext-skip Bd(n) Bg(n) Td(u) Cur(p) C($color-grey-light-1) Mt(20px) D(ib)" data-step="extended-demo-step6-form">Skip</button> </div> </div> </form> </div> <div> <form class="js-vwo-form-validate-and-submit P(20px) P(0)--md D(f) Maw(620px) Mx(a) Mt(80px)--md Mt(50px) Mb(50px) H($extendedFormHeight) Ovy(a) Fld(c) Jc(sb) Pos(a) T(0) Start(0) End(0) form-transition" id="extended-demo-step6-form" method="post" action="/wp-json/action/request-demo-extended-steps" name="demo-step6-form" novalidate data-formtype="url" data-event-on-submit="modal-request-demo-step6-submit" data-event-on-error="modal-request-demo-step6-error" data-event-on-success="modal-request-demo-step6-success" data-qa="modal-req-demo-extended-rd-step6-form"> <div> <button type="button" class="js-ext-back Cur(p) Bd(n) Bg(n) Mb(40px) Fz($font-size-14) D(if) Ai(c) C($color-grey-light-1) C($color-black):h" data-step="extended-demo-step5-form"> <svg width= "13" height= "13" class= "Mend(5px) Rotate(180deg)" ><use xlink:href="#icon-arrow-right"></use></svg> Back </button> <div class="Mb(30px)"> <h3 class="D(ib) Mb(10px) Mt(0) Fz($font-size-30)--md Fz($font-size-24) Fw(600) Tt(n) Lh($line-height-headings)"> Please provide your website URL or links to your application. </h3> <p class="M(0) C(#333333)"> We will come prepared with a demo environment for this specific website or application. </p> </div> <input type="hidden" name="email" /> <input type="hidden" name="demo_meeting_campaign" /> <div class="Mb(20px)"> <label class="Fz($font-size-13) Fw(500) Tt(n) D(ib) Mb(8px)" for="website_link"> Website URL </label> <input type="url" id="website_link" data-optional="true" name="website_to_be_optimized" placeholder="https://" class="input-text input-text--white W(100%) Py(13px)"> <div class="C($color-red) Fz($font-size-12) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason"> Invalid URL </div> </div> <div class="Mb(40px)"> <label class="Fz($font-size-13) Fw(500) Tt(n) D(ib) Mb(8px)" for="application_link"> Application URL </label> <input type="url" id="application_link" data-optional="true" name="application_to_be_optimized" placeholder="https://" class="input-text input-text--white W(100%) Py(13px)"> <div class="C($color-red) Fz($font-size-12) Trsp($Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason"> Invalid URL </div> </div> </div> <div> <div class="My(20px) Ta(c)"> <button type="submit" class="button btn-modal-form-submit W(100%) Mb(40px)" data-qa="modal-req-demo-extended-rd-form-step6-submit">Finish</button> </div> </div> </form> </div> <div class="D(n) Pos(a) T(50%) TranslateY(-50%) Start(0)" id="extended-demo-thankyou"> <div class="Ta(c)"> <div class="W(4/12) M(a)"> <div class="js-lottie-request-demo-success Maw(160px) Mih(160px) M(a)"></div> </div> <div class="Ta(c) Mt(30px) Fz($font-size-20) js-thankyou-screen-with-time D(n)"> <span class="js-demo-final-screen-username Fw(600)"> </span>, you're all set to experience the VWO demo. <p class="Mt(0) Mb(50px)"> I can't wait to meet you on <span class="js-meeting-date Fw(600)"></span> at <span class="js-meeting-time Fw(600)"></span> </p> <div class="D(f) Ai(c) Jc(c) js-agent-name-container"> <div class="Mend(10px)"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" alt= "" decoding= "async" width= "60" height= "60" class= "js-agent-img-link Bdrs(50%) D(b)" /> </div> <div class="D(f) Fld(c) Ai(fs)"> <span class="js-assignee-name Fz($font-size-16) Fw(600)"> </span> <span class="Fz($font-size-14) C($color-grey-light-1)">Account Executive</span> </div> </div> </div> <p class="Ta(c) Mt(30px) Fz($font-size-20) js-thankyou-screen-without-time"> <span class="js-demo-final-screen-username Fw(600)"> </span>, thank you for sharing the details. Your dedicated VWO representative, will be in touch shortly to set up a time for this demo. </p> </div> </div> </div> </div> <div class="Maw(430px) W(4/12)--md js-req-demo-extended-testimonial D(n) D(b)--md"> <div class=" H(100%) D(f) Fld(c)"> <div class="js-testimonials-container js-extended-demo-step2-form bg-request-demo-testimonial-1 Pos(r) H(100%) Bgp(c_t) Bgr(nr) Bgz(ct)"> <blockquote class="M(0) Pos(a) C($color-white) B(0) P(30px)"> <svg width= "30" height= "30" ><use xlink:href="#icon-quote"></use></svg> <p class="Fz($font-size-20) Mb(30px)"> We're satisfied and glad we picked VWO. We're getting the ROI from our experiments. </p> <div class="D(f) Ai(c)"> <div class="Fxg(1) Bdendw(1px) Bdends(s) Bdendc($color-grey) Pend(10px) Mend(10px)"> <cite class="Fz($font-size-16) D(b) Fs(n)">Christoffer Kjellberg</cite> <span class="Fz($font-size-12) C(#b5b5b5)">CRO Manager</span> </div> <div class="Ta(c) Fxg(1)"> <picture><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/request-demo-extended/ideal-of-sweden@2x.png?tr=w-0.5,h-0.5" srcset="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/request-demo-extended/ideal-of-sweden@2x.png?tr=w-0.5,h-0.5 1x, https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/request-demo-extended/ideal-of-sweden@2x.png 2x" alt= "" decoding= "async" width= "168" height= "14" class= "H(a)" loading= "lazy" /></picture> </div> </div> </blockquote> </div> <div class="js-testimonials-container js-extended-demo-step3-form D(n) bg-request-demo-testimonial-2 Pos(r) H(100%) Bgp(c) Bgr(nr) Bgz(cv) Bgp(c_t)"> <blockquote class="M(0) Pos(a) C($color-white) B(0) P(30px)"> <svg width= "30" height= "30" ><use xlink:href="#icon-quote"></use></svg> <p class="Fz($font-size-20) Mb(30px)"> VWO has been so helpful in our optimization efforts. Testing opportunities are endless and it has allowed us to easily identify, set up, and run multiple tests at a time. </p> <div class="D(f) Ai(c)"> <div class="Fxg(1) Bdendw(1px) Bdends(s) Bdendc($color-grey) Pend(10px) Mend(10px)"> <cite class="Fz($font-size-16) D(b) Fs(n)">Elizabeth Levitan</cite> <span class="Fz($font-size-12) C(#b5b5b5)">Digital Optimization Specialist</span> </div> <div class="Ta(c) Fxg(1)"> <picture><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/request-demo-extended/pennfoster@2x.png?tr=w-0.5,h-0.5" srcset="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/request-demo-extended/pennfoster@2x.png?tr=w-0.5,h-0.5 1x, https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/request-demo-extended/pennfoster@2x.png 2x" alt= "" decoding= "async" width= "77" height= "40" class= "H(a)" loading= "lazy" /></picture> </div> </div> </blockquote> </div> <div class="js-testimonials-container js-extended-demo-step4-form D(n) bg-request-demo-testimonial-3 Pos(r) H(100%) Bgp(c) Bgr(nr) Bgz(cv) Bgp(c_t)"> <blockquote class="M(0) Pos(a) C($color-white) B(0) P(30px)"> <svg width= "30" height= "30" ><use xlink:href="#icon-quote"></use></svg> <p class="Fz($font-size-20) Mb(30px)"> As the project manager for our experimentation process, I love how the functionality of VWO allows us to get up and going quickly but also gives us the flexibility to be more complex with our testing. </p> <div class="D(f) Ai(c)"> <div class="Fxg(1) Bdendw(1px) Bdends(s) Bdendc($color-grey) Pend(10px) Mend(10px)"> <cite class="Fz($font-size-16) D(b) Fs(n)">Tara Rowe</cite> <span class="Fz($font-size-12) C(#b5b5b5)">Marketing Technology Manager</span> </div> <div class="Ta(c) Fxg(1)"> <picture><img src="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/request-demo-extended/truckstop@2x.png?tr=w-0.5,h-0.5" srcset="https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/request-demo-extended/truckstop@2x.png?tr=w-0.5,h-0.5 1x, https://static.wingify.com/gcp/wp-content/themes/vwo/images/new-website/request-demo-extended/truckstop@2x.png 2x" alt= "" decoding= "async" width= "154" height= "40" class= "H(a)" loading= "lazy" /></picture> </div> </div> </blockquote> </div> <div class="js-testimonials-container js-extended-demo-step5-form js-extended-demo-step6-form D(n) bg-request-demo-testimonial-4 Pos(r) H(100%) Bgp(c) Bgr(nr) Bgz(cv) Bgp(c_t)"> <blockquote class="M(0) Pos(a) C($color-white) B(0) P(30px)"> <svg width= "30" height= "30" ><use xlink:href="#icon-quote"></use></svg> <p class="Fz($font-size-20) Mb(30px)"> You don't need a website development background to make VWO work for you. 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