Leaders Award – Winners

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loading="no-lazy" class="w-100"> </div> <div class="col-lg-6 my-auto"> <div class="p-20"> We're thrilled to announce the winners of the inaugural CX Leaders Awards!<br /> <br /> CX Leaders Awards 2024 is a celebration of the innovators, pioneers, and change-makers redefining customer experience. This prestigious awards program honors leaders driving exceptional customer interactions, forward-thinking strategies, and fostering communities that inspire lasting engagement. Check out our winners below! </div> </div> </div> </div> <div class="row"> <div class="col-12"> <p class="h1 fw-b border-bottom-grey pb-20">Industry Awards</p> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">CX Leader of the Year Award</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Jay Patel</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">Senior Vice President & General Manager</p> <a href="https://www.cxtoday.com/vendor/cisco/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2024/03/Cisco.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">Women in CX Leadership</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Rebecca Jones</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">President</p> <a href="https://www.cxtoday.com/vendor/mosaicx/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2024/11/MosaicX.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">Rising Star of the Year</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Vaishali Dialani</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">Senior Customer Experience Strategist</p> <a href="https://www.cxtoday.com/vendor/konabos/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2024/11/Konabos.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">Innovator of the Year</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Barry Cooper</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">President</p> <a href="https://www.cxtoday.com/vendor/nice/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2021/04/NICE-2.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">Industry Influencer of the Year</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Christopher Brooks</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">Head of Consulting</p> <a href="https://www.cxtoday.com/vendor/lexden-cx/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2024/11/LexdenCX.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">Culture Champion of the Year</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Christopher Brooks</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">Head of Consulting</p> <a href="https://www.cxtoday.com/vendor/lexden-cx/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2024/11/LexdenCX.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">Editor's Choice Awards</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Jamie Carter</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">Voice of the Customer Manager</p> <a href="https://www.cxtoday.com/vendor/belron/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2024/11/Belron.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> </div> <div class="row"> <div class="col-12"> <p class="h1 fw-b border-bottom-grey pb-20">Enterprise Awards</p> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">Team of the Year </p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Carnival UK</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100"></p> <a href="https://www.cxtoday.com/vendor/carnival-uk/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2024/11/CarnivalUK.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">Rising Star of the Year</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Jacob Eells</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">Customer Support Manager</p> <a href="https://www.cxtoday.com/vendor/carescribe/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2024/11/CareScribe.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">CX Leader of the Year Award</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Brian Higgins</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">Chief Customer Experience Officer</p> <a href="https://www.cxtoday.com/?post_type=vendor&p=44601" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: flex!important;justify-content:left;align-items:center;flex: 1 1 0px;"> <img class="w-100" src="https://www.cxtoday.com/wp-content/uploads/2022/05/Verizon-1.png" alt="" style="max-width: 100%;height: auto;width: auto;max-height: 100%;"> </a> </div> </div> </div> <div class="col-lg-6 mb-30"> <div class="border box-shadow bg-white pb-20 h-100 d-flex flex-column post-card award-card"> <div class="winner-side bg-navy"> <span class="winner-text mt-20">WINNER</span> </div> <div class="winner-award-name pl-20 pr-20 pt-20 pb-20"> <p class="fs-20 fw-b mt-0 mb-0 pr-80">Culture Champion of the Year</p> </div> <div class="winner-info pl-20 pr-20"> <p class="fs-16 fw-b mt-0 mb-0 pr-100">Jonathan Creese</p> <p class="fs-15 mt-0 mb-0 pb-10 pr-100">CX Manager</p> <a href="https://www.cxtoday.com/vendor/gillies/" class=" d-inline-block mt-20 mb-20 mt-md-0 mb-md-0 " style="height: 50px;display: 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