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box-shadow pr-5 pr-md-0 h-100" > <a href="https://www.cxtoday.com/crm/servicenow-officially-enters-the-crm-market/" class="row h-100 align-content-start"> <div class="col-6 col-md-12"> <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2025/01/servicenow-we-are-in-crm-850.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2025/01/servicenow-we-are-in-crm-850.jpg 850w, https://www.cxtoday.com/wp-content/uploads/2025/01/servicenow-we-are-in-crm-850-300x150.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2025/01/servicenow-we-are-in-crm-850-768x384.jpg 768w" sizes="(max-width: 373px) 100vw, 373px" alt="ServiceNow Officially Enters the CRM Market" loading="lazy" class="w-100"> </div> <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">CRM</p> <p class="post-card-title fs-13 fs-xs-16 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