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The EFQM Model - EFQM

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[data-c7] .row { grid-column-gap: 4rem; grid-template-columns: repeat(2, 1fr); } } [data-c7] .row-1 { display: grid; grid-row-gap: 2rem; padding-block-start: 2rem; } @container (width >= 1024px) { [data-c7] .row-1 { grid-column-gap: 2rem; grid-template-columns: repeat(2, 1fr); } } [data-c7] .row-1-container { position: relative; } [data-c7] .row-1-container.--desktop { display: none; } @container (width >= 984px) { [data-c7] .row-1-container.--desktop { display: block; } } @container (width >= 984px) { [data-c7] .row-1-container.--mobile { display: none; } } [data-c7] .row-1-container.--mobile .prev, [data-c7] .row-1-container.--mobile .next { padding-block-start: 2rem; position: static; transform: none; } [data-c7] .row-1-container.--mobile .next { padding-inline-start: 2rem; } [data-c7] .column-1 { background-color: #fff; border-radius: 1.5rem; padding: 1rem; white-space: normal; } @container (width >= 984px) { [data-c7] .box { block-size: calc(100% - 16.5rem); display: flex; flex-direction: column; justify-content: space-between; } } @container (width >= 984px) { [data-c7] .headline { padding-inline-end: 20rem; } } [data-c7] .headline-1 { padding-block-start: 1.5rem; } [data-c7] .image { margin-block-start: 5rem; margin-inline: auto; } [data-c7] .image-1 { inline-size: 100%; } [data-c7] .copy { display: grid; font-size: 1.4rem; grid-row-gap: 2rem; line-height: 1.6rem; } @container (width >= 984px) { [data-c7] .form { padding-block-start: 4rem; } } [data-c7] .select { background-color: #fff; border: 0.1rem solid #000; border-radius: 0.4rem; min-block-size: 3.5rem; padding-inline: 1.2rem; position: relative; } [data-c7] select { appearance: none; block-size: 100%; border: 0; font-size: 1.6rem; inline-size: 100%; line-height: 3.5rem; outline: 0; } [data-c7] svg { block-size: 2.5rem; inline-size: 2.5rem; pointer-events: none; position: absolute; inset-block-start: 50%; inset-inline-end: 1rem; transform: translateY(-50%); } [data-c7] .cta-link { cursor: pointer; } [data-c7] .--headline-1 p { padding-block-start: 1rem; } [data-c7] .--headline-1 p:first-child { padding-block-start: 0; } 1</style> <script src="//cdnjs.cloudflare.com/ajax/libs/petite-vue/0.4.1/petite-vue.iife.min.js" defer init></script> <script src="//cdnjs.cloudflare.com/ajax/libs/jquery/3.7.1/jquery.min.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/jquery.cycle2/2.1.6/jquery.cycle2.min.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/jquery.cycle2/2.1.6/jquery.cycle2.carousel.min.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/jquery.cycle2/2.1.6/jquery.cycle2.swipe.min.js"></script></head><body><div class="EFQM"><header class="header" style="--sub-menu: url(https://efqm.org/wp-content/themes/efqm/assets/images/has-sub-menu.svg); --sub-menu-open: url(https://efqm.org/wp-content/themes/efqm/assets/images/has-sub-menu-open.svg);" v-scope="{ open: false }" data-header><div class="container"><div class="row"><div class="column 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alt=""></div><div class="column"><div class="copy --copy"><p><span style="color: #ffffff;">The EFQM Model is a globally recognised management framework that supports organisations in managing change and improving performance.</span></p><p><span class="f20" style="color: #ffffff;">Trusted by thousands of organisations worldwide for more than 30 years, The EFQM Model not only remains relevant but continues to set the management agenda for any organisation wanting a long term, sustainable future.</span></p><p><span class="f20" style="color: #ffffff;">Want a FREE Copy of The EFQM Model brochure?</span></p></div><div class="cta-container"><div class="cta"> <a href="https://efqm.org/the-efqm-model#download" class="cta-link" title="DOWNLOAD NOW"> DOWNLOAD NOW </a></div></div></div></div></div></section><section class="component" style="--background: #F6F6F6" id="component-grid-1" data-c3><div class="container"><div class="row"><div class="column"><div class="copy --copy"><p>The EFQM Model structure is based on the simple but powerful logic of asking three questions:</p></div></div><div class="column"><div class="row-1" style="--columns: 3"><div class="column-1"><div class="image-container"> <img class="image" width="300" height="300" src="https://efqm.org/wp-content/uploads/2025/03/direction-icon.png" alt="" loading="lazy"></div><div class="section"><h3 class="headline f40">Why</h3><div class="paragraph f20"><p>“Why” does this organisation exist? What purpose does it fulfil? Why this particular Strategy…</p><p>Direction</p></div></div></div><div class="column-1"><div class="image-container"> <img class="image" width="300" height="300" src="https://efqm.org/wp-content/uploads/2025/03/execution-icon.png" alt="" loading="lazy"></div><div class="section"><h3 class="headline f40">How</h3><div class="paragraph f20"><p>“How” does it intend to deliver on its Purpose and its Strategy…</p><p>Execution</p></div></div></div><div class="column-1"><div class="image-container"> <img class="image" width="300" height="300" src="https://efqm.org/wp-content/uploads/2025/03/result-icon.png" alt="" loading="lazy"></div><div class="section"><h3 class="headline f40">What</h3><div class="paragraph f20"><p>“What” has it actually achieved to date? “What” does it intend to achieve tomorrow…</p><p>Results</p></div></div></div></div></div></div></div></section><section class="component" style="--color: #F6F6F6" id="component-grid-1-2" data-c11><div class="container"><div class="row"><div class="column f30"><h2><span class="f30">Why should I use The EFQM Model?</span></h2><p><img fetchpriority="high" decoding="async" class="alignnone size-medium wp-image-17783" src="https://efqm.org/wp-content/uploads/2024/06/model-updated-2024-300x291.png" alt="" width="600" height="582" srcset="https://efqm.org/wp-content/uploads/2024/06/model-updated-2024-300x291.png 300w, https://efqm.org/wp-content/uploads/2024/06/model-updated-2024-12x12.png 12w, https://efqm.org/wp-content/uploads/2024/06/model-updated-2024.png 546w" sizes="(max-width: 600px) 100vw, 600px" /></p></div><div class="column"><div class="row-1"><div class="column-1 f30 --column-1-1"></div><div class="column-1 f30 --column-1-2"><p>Since its inception, The EFQM Model has provided a blueprint for organisations across and beyond Europe to develop a culture of improvement and innovation.</p><p><span class="f20">If you want to define a strong purpose, inspire leaders at every level and create a culture committed to driving performance, while remaining agile, adaptive and able to evolve for the future, then The EFQM Model is for you.</span></p></div></div></div></div></div></section><section class="component" style="--background: url(https://efqm.org/wp-content/uploads/2024/05/use-cases-bgrd-MODEL.webp); --icons-background: url(https://efqm.org/wp-content/themes/efqm/assets/images/use-cases-icons-bgrd.png)" id="use-cases" data-c6><div class="container"><div class="section"><div class="row"><div class="column"><h2 class="headline f30">Use Cases</h2></div><div class="column"><div class="copy --copy f30"><p>We know The EFQM Model is used and consumed by organisations for several different aims and purposes.</p><p>Experienced practitioners have shared an insight into the alternative uses of The EFQM Model that have been, and continue to be, implemented.</p><p>Want a FREE Copy of The EFQM Model brochure?</p></div><div class="cta"> <a class="cta-link" href="https://efqm.org/the-efqm-model#download" title="DOWNLOAD NOW"> DOWNLOAD NOW </a></div></div></div></div><div class="section"><div class="row-1"><div class="column-1"><div class="image-container"> <img width="56" height="56" src="https://efqm.org/wp-content/uploads/2024/05/svg2.svg" alt="Benchmarking Performance" loading="lazy"></div><p class="paragraph f20">Benchmarking Performance</p></div><div class="column-1"><div class="image-container"> <img width="47" height="69" src="https://efqm.org/wp-content/uploads/2024/05/svg1.svg" alt="Building a New Business" loading="lazy"></div><p class="paragraph f20">Building a New Business</p></div><div class="column-1"><div class="image-container"> <img width="197" height="197" src="https://efqm.org/wp-content/uploads/2024/05/Building-Organisational-Capability-for-Improvement.svg" alt="Building Organisational Capability for Improvement" loading="lazy"></div><p class="paragraph f20">Building Organisational Capability for Improvement</p></div><div class="column-1"><div class="image-container"> <img width="63" height="56" src="https://efqm.org/wp-content/uploads/2024/05/svg.svg" alt="Driving Transformation Programmes" loading="lazy"></div><p class="paragraph f20">Driving Transformation Programmes</p></div><div class="column-1"><div class="image-container"> <img width="195" height="195" src="https://efqm.org/wp-content/uploads/2024/05/Managing-Corporate-Actions.svg" alt="Managing Corporate Actions" loading="lazy"></div><p class="paragraph f20">Managing Corporate Actions</p></div><div class="column-1"><div class="image-container"> <img width="197" height="197" src="https://efqm.org/wp-content/uploads/2024/05/Managing-Risks-–-Building-Resilience.svg" alt="Managing Risks – Building Resilience" loading="lazy"></div><p class="paragraph f20">Managing Risks – Building Resilience</p></div><div class="column-1"><div class="image-container"> <img width="194" height="194" src="https://efqm.org/wp-content/uploads/2024/05/Qualifying-the-Capability-and-Fit-of-your-Suppliers.svg" alt="Qualifying the Capability and “Fit” of your Suppliers" loading="lazy"></div><p class="paragraph f20">Qualifying the Capability and “Fit” of your Suppliers</p></div><div class="column-1"><div class="image-container"> <img width="196" height="196" src="https://efqm.org/wp-content/uploads/2024/05/Understanding-Organisational-Maturity.svg" alt="Understanding Organisational Maturity" loading="lazy"></div><p class="paragraph f20">Understanding Organisational Maturity</p></div><div class="column-1"><div class="image-container"> <img width="195" height="195" src="https://efqm.org/wp-content/uploads/2024/05/Undergoing-External-Assessment-and-Achieving-Recognition.svg" alt="Undergoing External Assessment and Achieving Recognition" loading="lazy"></div><p class="paragraph f20">Undergoing External Assessment and Achieving Recognition</p></div><div class="column-1"><div class="image-container"> <img width="195" height="195" src="https://efqm.org/wp-content/uploads/2024/05/Sensing-and-Responding-to-the-Impact-of-Market-Disruption.svg" alt="Sensing and Responding to the Impact of Market Disruption" loading="lazy"></div><p class="paragraph f20">Sensing and Responding to the Impact of Market Disruption</p></div><div class="column-1"><div class="image-container"> <img width="195" height="195" src="https://efqm.org/wp-content/uploads/2024/06/Creating-and-Improving-Your-Sustainability-Plans.png" alt="Creating and Improving Your Sustainability Plans" loading="lazy"></div><p class="paragraph f20">Creating and Improving Your Sustainability Plans</p></div></div></div></div></section><section class="component" id="download" data-c7><div class="container"><div class="row"><div class="column"><h2 class="headline f30">Download your FREE full version of The EFQM Model Brochure</h2></div><div class="column"><p class="copy">You can now download the FULL version of The 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