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15 best Shopify live chat apps of 2024
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class="Breadcrumbsstyle__FauxLink-sc-16xz1hx-4 ihQZPj Linkstyle__LinkRoot-sc-1cm3ukq-2 hPvZoB"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Shopify live chat</span></span><meta itemProp="name" content="Shopify live chat"/><meta itemProp="position" content="4"/></li></ol></nav><section id="hero" class="Basestyle__BaseRoot-sc-3zktjg-1 ittztv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-ecc9c292-3 bEEqbX jiJRCp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Shopify live chat</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Embed live chat on your Shopify storefront to provide instant support and boost sales with the best Shopify chat app.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial</a><a href="/demo/?demoStep=personal#1" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechathero.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A guide to the best Shopify live apps of 2024 </h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">上次更新日期<!-- -->:<!-- --> <!-- -->April 22, 2024</p><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Your Shopify site is where your customers and prospects find, research, and buy products. It’s also where your customers go for support. These critical interactions require real-time support, and <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/messaging/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">live chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> is a vital channel that enables you to provide the best customer experience.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In a sea of Shopify live chat apps, our guide can help you find the best one. Follow along as we detail what Shopify live chat is, why it’s essential, and key features so you can pick the right option for your business.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#What is Shopify live chat?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What is Shopify live chat?</a> </li><li><a href="#A comparison chart of the top 15 Shopify chat apps" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">A comparison chart of the top 15 Shopify chat apps</a> </li><li><a href="#The 15 best Shopify live chat apps" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">The 15 best Shopify live chat apps</a> </li><li><a href="#Features of Shopify chat apps" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Features of Shopify chat apps</a> </li><li><a href="#Benefits of integrating your e-commerce site with a Shopify chat app" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Benefits of integrating your e-commerce site with a Shopify chat app</a> </li><li><a href="#How to choose the right app for Shopify chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">How to choose the right app for Shopify chat</a> </li><li><a href="#Frequently asked questions" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Frequently asked questions</a> </li><li><a href="#Try Shopify live chat with Zendesk for free" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Try Shopify live chat with Zendesk for free</a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What is Shopify live chat?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">What is Shopify live chat?</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Shopify’s live chat feature is an <a target="_blank" rel="noopener noreferrer" href="https://ervice/ticketing-system/ecommerce-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">e-commerce customer service<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> tool that seamlessly embeds on your Shopify storefront via a chat service provider.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">While it may look like an ordinary chatbox or widget to customers, Shopify live chat typically comes with features that ordinary live chat apps don’t have, like artificial intelligence (AI) and machine learning (ML). These features help detect <a target="_blank" rel="noopener noreferrer" href="https://log/customer-sentiment-analysis-improves-cx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer sentiment<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and intent, so customer support agents can determine what kind of assistance is needed even if the shopper isn’t sure.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What is Shopify live chat used for?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Business owners use Shopify live chat apps</strong> to provide pre- and post-sale <a target="_blank" rel="noopener noreferrer" href="https://log/customer-support-vs-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> via live chat and social messaging. Installing a live chat app on a Shopify site enables live customer service and proactive support. Agents or bots can prompt shoppers about abandoned carts or nudge them back toward items they’ve viewed multiple times.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Customers engage with live chat apps</strong> to ask questions about shipping status, returns, exchanges, products, and much more. The combination of instant assistance and personalized, proactive outreach increases conversion rates, strengthens <a target="_blank" rel="noopener noreferrer" href="https://log/customer-loyalty/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer loyalty<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, and drives down customer service operation costs.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="A comparison chart of the top 15 Shopify chat apps"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A comparison chart of the top 15 Shopify chat apps</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Check out our comparison table that highlights the starting price, free trial options, and key features of the best live chat apps for Shopify.</p><table class="sc-2a70aa94-0 bmdwwe"><tr><th>Shopify live chat software</th><th>Starting price</th><th>Free trial</th><th>Features</th></tr><tr><td>Zendesk</td><td>$19 per agent/month (billed annually)</td><td>14 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Chat queue management<!-- --> </li><li>Reporting and analytics<!-- --> </li><li>Knowledge base<!-- --> </li><li>Customizable branding<!-- --> </li><li>One-click embedded live chat<!-- --> </li><li>Cross-channel support<!-- --> </li><li>Unified agent workspace<!-- --> </li><li>Easy-to-use interface<!-- --> </li><li>Powerful integrations<!-- --> </li></ul> </td></tr><tr><td>Chatra</td><td>$0 per agent/month (limited features)</td><td>10 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Real-time visitor list<!-- --> </li><li>Chat automation<!-- --> </li><li>Chatbots<!-- --> </li></ul> </td></tr><tr><td>Tidio</td><td>$0 per month (50 conversations)</td><td>7 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Unlimited conversations<!-- --> </li><li>Live typing preview<!-- --> </li><li>Live visitor data<!-- --> </li></ul> </td></tr><tr><td>PingMe Facebook Messenger Chat</td><td>$0 per month (limited features)</td><td>7 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Customizable chat widget<!-- --> </li><li>Send emails in-app<!-- --> </li><li>Instagram direct messaging<!-- --> </li></ul> </td></tr><tr><td>Gorgias</td><td>$10 per month</td><td>7 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Unlimited customer support agents<!-- --> </li><li>300 tickets per month <!-- --> </li><li>Live chat<!-- --> </li></ul> </td></tr><tr><td>Tawk.to</td><td>$0 per month</td><td>N/A</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->24/7 live support<!-- --> </li><li>Real-time visitor monitoring<!-- --> </li><li>Built-in knowledge base<!-- --> </li></ul> </td></tr><tr><td>JivoChat</td><td>$0 per month (5 users)</td><td>14 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Chat and file transferring<!-- --> </li><li>Live visitor monitoring<!-- --> </li><li>Chatbot<!-- --> </li></ul> </td></tr><tr><td>Re:amaze</td><td>$29 per user/month</td><td>14 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Social integrations<!-- --> </li><li>Trainable intents<!-- --> </li><li>1,000 free push notifications<!-- --> </li></ul> </td></tr><tr><td>HelpCenter</td><td>$0 per month (10 tickets + $0.25 per additional ticket)</td><td>15 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->FAQ contact form<!-- --> </li><li>Premium templates<!-- --> </li><li>Unlimited support agents, live chat, and auto-responses<!-- --> </li></ul> </td></tr><tr><td>Dondy</td><td>$0 per month</td><td>7 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Premium button designs<!-- --> </li><li>Widget text customization<!-- --> </li><li>Custom hours<!-- --> </li></ul> </td></tr><tr><td>Formilla</td><td>$0 per month (1 chat agent)</td><td>15 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Visitor monitoring<!-- --> </li><li>Custom branding<!-- --> </li><li>Canned messages<!-- --> </li></ul> </td></tr><tr><td>Live Chat by Combidesk</td><td>$8 per month</td><td>14 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Live visitor monitoring<!-- --> </li><li>User-friendly dashboard<!-- --> </li><li>Message templates<!-- --> </li></ul> </td></tr><tr><td>Richpanel</td><td>$24 per user/month</td><td>14 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Email and live chat<!-- --> </li><li>Facebook and Instagram chat<!-- --> </li><li>Basic reports<!-- --> </li></ul> </td></tr><tr><td>CK: WhatsApp Chat & Abandoned</td><td>$0 per month</td><td>14 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Automated recovery messages<!-- --> </li><li>WhatsApp CRM<!-- --> </li><li>Email alerts<!-- --> </li></ul> </td></tr><tr><td>LiveChat</td><td>$16 per agent/month</td><td>14 days</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->60-day chat history<!-- --> </li><li>Basic chat customization<!-- --> </li><li>Asynchronous communication<!-- --> </li></ul> </td></tr></table> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="The 15 best Shopify live chat apps"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">The 15 best Shopify live chat apps</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Let’s take a deep dive into the best Shopify live chat apps so you have the right information to make the best decision for your business.</p><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk</a> </li><li><a href="#Chatra" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chatra</a> </li><li><a href="#Tidio" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio</a> </li><li><a href="#PingMe Facebook Messenger Chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">PingMe Facebook Messenger Chat</a> </li><li><a href="#Gorgias" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gorgias</a> </li><li><a href="#Tawk.to" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tawk.to</a> </li><li><a href="#JivoChat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">JivoChat</a> </li></ul> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Re:amaze" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Re:amaze</a> </li><li><a href="#HelpCenter" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HelpCenter</a> </li><li><a href="#Dondy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Dondy</a> </li><li><a href="#Formilla" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Formilla</a> </li><li><a href="#Live Chat by Combidesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Live Chat by Combidesk</a> </li><li><a href="#Richpanel" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richpanel</a> </li><li><a href="#CK: WhatsApp Chat & Abandoned" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CK: WhatsApp Chat & Abandoned</a> </li><li><a href="#LiveChat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Live Chat</a> </li></ul> </div> </div> </div> <br/> <br/> <h3 id="Zendesk" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">1. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zendesk screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat1.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk provides a complete <strong>omnichannel support experience</strong>, integrating with all your service channels like live chat, <a target="_blank" rel="noopener noreferrer" href="https://ervice/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">messaging<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="https://ervice/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">phone<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="https://ervice/ticketing-system/email-based-ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">email<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, and <a target="_blank" rel="noopener noreferrer" href="https://ervice/ticketing-system/social-media-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">social media<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. This enables your agents to begin conversations in a chat and continue them on another channel when necessary—within <strong>a single dashboard</strong>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Integrating Zendesk with Shopify live chat <strong>enhances the <strong><a target="_blank" rel="noopener noreferrer" href="/blog/why-companies-should-invest-in-the-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer experience<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></strong> with personalized service</strong> while <strong>making your agents more productive and efficient</strong>. Rather than spending time toggling between apps and systems to find important information, agents have all the details they need in the <a target="_blank" rel="noopener noreferrer" href="https://ervice/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Agent Workspace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, including customer data, order history, previous tickets, and context. With everything in one place, agents can focus on resolving customer requests and provide convenient, personalized experiences.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk also enables support agents to <strong>find and identify relevant prospects</strong> for <a target="_blank" rel="noopener noreferrer" href="https://log/upselling-and-cross-selling-strategy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">upselling and cross-selling<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> opportunities. Using smart triggers, Zendesk even notifies support agents when a customer leaves the site or abandons their shopping cart. This allows those agents to offer <strong>proactive support</strong> by reaching out to resolve issues or answer questions that may be preventing the sale.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With time-saving automations and robust <a target="_blank" rel="noopener noreferrer" href="https://ervice/help-center/customer-self-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">self-service options<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>—like <a target="_blank" rel="noopener noreferrer" href="https://ervice/messaging/chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI-powered chatbots<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and <a target="_blank" rel="noopener noreferrer" href="https://ervice/help-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">help center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and <a target="_blank" rel="noopener noreferrer" href="https://ervice/help-center/knowledge-base-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge base software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>—Zendesk <strong>streamlines workflows</strong> to make ticket queues more manageable, too.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For businesses that already use (and love) Shopify, bring your e-commerce <a target="_blank" rel="noopener noreferrer" href="https://log/important-customer-service-skills/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer service skills<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to the next level and boost digital engagement with a live chat plugin. With 1,500+ pre-built apps and integrations in the <a target="_blank" rel="noopener noreferrer" href="https://arketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Marketplace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, you can <strong>enhance the capabilities of your existing tech stack</strong> or seamlessly connect to other business tools—no coding required.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk also offers its own robust customer support, with expert guidance that helps users leverage features with greater confidence and efficiency.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Support Team: $19 per agent/month<!-- --> </li><li>Support Professional: $55 per agent/month<!-- --> </li><li>Support Enterprise: $115 per agent/month<!-- --> </li><li>Suite Team: $55 per agent/month<!-- --> </li><li>Suite Growth: $89 per agent/month<!-- --> </li><li>Suite Professional: $115 per agent/month<!-- --> </li><li>Suite Enterprise: Contact sales for pricing <br/>*Plans are billed annually.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/conversations/building-a-chatbot-integration-with-zendesk/?_ga=2.73503505.285943201.1694129697-2102049382.1694129697&_gl=1*1xaqm2s*_ga*NTkzNjM2ODM1LjE2NTY1MzcyMTA.*_ga_FBP7C61M6Z*MTY5NDEyOTY5Ni4xODg1LjAuMTY5NDEyOTY5OS41OC4wLjA." data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Native and third-party chatbot integrations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/?_ga=2.20038782.712948420.1630990057-1489882503.1621470042&_gac=1.216811364.1627963757.CjwKCAjwr56IBhAvEiwA1fuqGuFcwiCD97erBSsykX6cfzLsAjlyQC-fAoQxKmoTRW2QA9kdsKOw8BoCwHUQAvD_BwE" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Branding customization<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/blog/smbs-got-faster-solving-customer-issues/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Canned responses<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>1,500+ apps and integrations<!-- --> </li><li>Performance metrics<!-- --> </li><li>Pre-built analytics dashboards<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/help-center/knowledge-management-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Knowledge base management<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://egister/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Start a free trial<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://ricing/support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View pricing<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://emo/?demoStep=personal#1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Request a demo<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://ervice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Take a product tour<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://log/total-economic-impact-of-zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Evaluate the ROI of Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 14 days <h3 id="Chatra" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/chatra" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chatra<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Chatra" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat2.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/chatra" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Designed for small businesses as well as online retailers, Chatra’s cloud-based Shopify live chat app features group chat, chat notes, multilingual support, and a user-friendly interface. With live typing insights, customer service reps can see what customers are typing before they hit send, giving them a head start on their response.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The real-time visitor list lets agents see how many people are on the website and reach out to those who seem to need assistance. Users can also collect customer feedback with Chatra to identify areas of improvement for the live chat experience. However, reviewers have mentioned <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/chatra/reviews/chatra-review-8051223" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chatra’s slow support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, limited integrations, and <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/chatra/reviews/chatra-review-2572534" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">lack of scalability<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Live chat<!-- --> </li><li>Chatbots<!-- --> </li><li>Instagram DM<!-- --> </li><li>Facebook chat<!-- --> </li><li>Real-time visitor list<!-- --> </li><li>Chat automation<!-- --> </li><li>Typing insights<!-- --> </li><li>Saved replies<!-- --> </li><li>File transfer<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free: $0 per agent/month (limited features)<!-- --> </li><li>Essential: $17 per agent/month<!-- --> </li><li>Pro: $23 per agent/month <br/>*Plans are billed annually.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 10 days <h3 id="Tidio" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/tidio-chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Tidio screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat3.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://help.tidio.com/hc/en-us/articles/5391464363548-Start-Using-Tidio-Panel" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Businesses can use Tidio’s live chat app for Shopify to connect with customers in real-time and provide support. Some of Tidio’s features include a visual chatbot editor, automated answers, and Lyro, an AI-powered chatbot.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tidio’s Shopify app comes with other customer service platform features, including standard chatbots (the Lyro AI bot is an add-on) and email integration. Users can customize the chat widget to reflect their brand colors. Tidio also offers support for multiple languages and mobile devices.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->1 chat operator<!-- --> </li><li>Unlimited conversations<!-- --> </li><li>Live typing preview<!-- --> </li><li>Live visitor data<!-- --> </li><li>Visitors' profile notes<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free: $0 per month (50 conversations)<!-- --> </li><li>Starter: $29 per month (3 seats)<!-- --> </li><li>Communicator: $25 per operator/month<!-- --> </li><li>Chatbots: Starting at $29 per month (3 seats)<!-- --> </li><li>Chatbots and Communicator bundle: Starting at $29 per month + $25 per seat/month<!-- --> </li><li>Tidio+: $394 month<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 7 days <h3 id="PingMe Facebook Messenger Chat" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/facebook-chat-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">PingMe Facebook Messenger Chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="PingMe Facebook Messenger Chat screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat3.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/facebook-chat-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">PingMe Facebook Messenger Chat app for Shopify helps brands replicate the look and feel of Messenger on their Shopify site. Some businesses choose this option to provide a familiar experience for the customer. Once the app is installed and connected to your Facebook page, you can customize the look and feel to include elements of your brand.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The app offers reporting and analytics, so users can identify areas of improvement and decide which widgets or campaigns should be optimized. It also boasts a shipping notice feature, which automatically sends shipping status updates after customers place an order.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Customizable chat widget<!-- --> </li><li>Set working days and times <!-- --> </li><li>Instagram direct messaging<!-- --> </li><li>Get customer contact information<!-- --> </li><li>Send emails directly in-app<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Basic: $0 per month (limited features)<!-- --> </li><li>Premium: $6 per month<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 7 days <h3 id="Gorgias" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/helpdesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gorgias<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Gorgias screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat5.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.gorgias.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gorgias is a live chat and help desk solution for small and medium-sized e-commerce businesses with dedicated support teams. This Shopify app integrates live chat into its multichannel customer service system to organize customer support tickets. From the Gorgias Shopify live chat, customers can seek help for refunds and order cancellations, and ask subscription questions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gorgias allows users to manage their conversations from email, phone, and social platforms. View message histories, set up automated responses, and track which pages draw the most customers. Users can also escalate messages and tag responses as urgent for issues that require immediate attention. Agents can award loyalty points directly within the live chat widget, too.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Unlimited customer support agents<!-- --> </li><li>300 tickets per month<!-- --> </li><li>Live chat<!-- --> </li><li>Customer service<!-- --> </li><li>Automation add-on available<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Starter: $10 per month<!-- --> </li><li>Basic: $50 per month<!-- --> </li><li>Pro: $300 per month<!-- --> </li><li>Advanced: $750 per month <br/>*Plans are billed annually.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 7 days <h3 id="Tawk.to" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/tawk-to" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">tawk.to<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="tawk screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat6.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.tawk.to/download-the-tawk-to-mac-osx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The free Shopify live chat app from tawk.to enables support and sales agents to interact with website visitors and customers in a single dashboard. In addition to its live chat capabilities, tawk.to features a knowledge base and ticketing system that users can integrate with their Shopify store.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The tawk.to live chat software works on iOS, Windows, and Mac OS X. The app allows users to monitor website visitors in real time and support customers who need assistance. Businesses can also track and monitor team progress and performance analytics.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Real-time visitor monitoring<!-- --> </li><li>45+ languages<!-- --> </li><li>Android and iOS apps<!-- --> </li><li>Built-in knowledge base<!-- --> </li><li>Canned messages<!-- --> </li><li>Group messaging<!-- --> </li><li>Unlimited agents and chat history<!-- --> </li><li>Tagging<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free: $0 per month<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> Not applicable <h3 id="JivoChat" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/jivochat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">JivoChat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Jiro screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat7.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.jivochat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">JivoChat’s Shopify live chat app helps customer-facing teams in e-commerce provide live chat support to customers. JivoChat allows agents to handle multiple chats, monitor visitors, and measure performance with reporting and analytics.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">JivoChat also has CRM features like tags and statuses, so agents can quickly access customer data and see where potential customers are in the sales pipeline. JivoChat features typing insights as well, which means agents can see what a customer is typing and prepare their answers for speedier responses.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Smart triggers<!-- --> </li><li>Detailed visitor info<!-- --> </li><li>Canned responses<!-- --> </li><li>Chat and file transferring<!-- --> </li><li>Live visitor monitoring<!-- --> </li><li>Chatbot<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free: $0 per month (5 users)<!-- --> </li><li>Professional: $19/month <br/>*Plans are billed annually.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 14 days <h3 id="Re:amaze" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/reamaze" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Re:amaze<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Re:amaze screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat8.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.reamaze.com/blog/welcome-to-the-new-reamaze-dashboard/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Re:amaze is a cloud-based live chat app for Shopify that also provides a help desk that can consolidate your communication channels, customer data, and ticketing systems. It offers an app marketplace, allowing users to connect the app with a few popular customer service tools.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Users can track visitors with items in their carts, monitor their browsing activity, and send support messages. Re:amaze offers automations to help users organize communications and sends notifications to address backlogged queries.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Unlimited email inboxes<!-- --> </li><li>Social media integrations<!-- --> </li><li>Live chat and chatbots<!-- --> </li><li>Trainable AI intents<!-- --> </li><li>Workflows and pre-written responses<!-- --> </li><li>FAQ<!-- --> </li><li>1,000 free push notifications<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Basic: $29 per additional user/month<!-- --> </li><li>Pro: $49 per additional user/month<!-- --> </li><li>Plus: $69 per additional user/month<!-- --> </li><li>Enterprise: $899 per month<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 14 days <h3 id="HelpCenter" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">9. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/helpcenter" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HelpCenter<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="HelpCenter screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat9.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="http://www.helpdesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HelpCenter includes features like ticketing, FAQ pages, and a simple help desk with its Shopify live chat software. The help desk enables multichannel support, enabling users to centralize customer requests from email, chat, and FB Messenger.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HelpCenter also lets users manage multiple e-shops from a single account. HelpCenter offers chatbots for automated support and allows agents to make a contact form available while they’re away. As a result, customers can submit their questions around the clock, and agents can address the requests when they return.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->50 tickets per month<!-- --> </li><li>Unlimited FAQs<!-- --> </li><li>FAQ translation<!-- --> </li><li>FAQ import and export<!-- --> </li><li>Premium templates<!-- --> </li><li>Unlimited support agents, live chat, and auto-responses<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free: $0 per month (10 tickets)<!-- --> </li><li>Basic: $8 per month<!-- --> </li><li>Standard: 45 per month<!-- --> </li><li>Advanced" $100 per month<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 15 days <h3 id="Dondy" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">10. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/dondy-whatsapp-chat-widget" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Dondy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Dondy screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat10.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/dondy-whatsapp-chat-widget" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dondy: WhatsApp Chat+Marketing allows you to configure your widget to answer questions, provide customer support, or guide potential customers to products of interest. With Dondy, agents can message customers with abandoned carts through WhatsApp to assist with any issues preventing the sale. Users can send customers automated messages, including reminders, special offers, and coupon codes.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dondy enables businesses to customize the chat widget to match the look and feel of their branding. It also features basic reporting and analytics so management can monitor key performance indicators (KPIs) to make informed business decisions.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Premium button designs<!-- --> </li><li>Widget text customization<!-- --> </li><li>Custom hours<!-- --> </li><li>Product URL linking<!-- --> </li><li>Reporting and analytics<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free: $0 per month<!-- --> </li><li>Pro: $5.59 per month<!-- --> </li><li>Advanced: $11.99 per month <br/>*Plans are billed annually.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">7 days</p><h3 id="Formilla" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">11. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/formilla-live-chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Formilla<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Formilla screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat11.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://wordpress.org/plugins/formilla-live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Built for sales, marketing, and support teams, Formilla’s live chat for Shopify app combines email and in-app messaging with its live chat capabilities. Formilla enables automated support processes with chatbots, real-time website visitor tracking, and lead generation with various sales and marketing-oriented features.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Users can implement Formilla on desktop computers and mobile devices. The software features international language support, customizable forms, and chat widgets to assist customers wherever they are. Other features include marketing automation for promoting sales and sending follow-ups, plus desktop notifications that alert agents when a customer connects to your live chat widget.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->1 chat agent<!-- --> </li><li>Unlimited live chats<!-- --> </li><li>Desktop and mobile apps<!-- --> </li><li>Custom branding<!-- --> </li><li>Custom language<!-- --> </li><li>Canned messages<!-- --> </li><li>In-app messages<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free: $0 per month (1 chat agent)<!-- --> </li><li>Premium: $13.99 per month<!-- --> </li><li>Professional: $39.99 per month (2 chat agents)<!-- --> </li><li>Growth: $59.99 per month <br/>*Plans are billed annually.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 15 days <h3 id="Live Chat by Combidesk" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">12. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/zendeskchatplus" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Live Chat by Combidesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Live Chat by Combidesk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat12.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/zendeskchatplus" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live Chat by Combidesk is a Shopify live chat app that has customizable reporting dashboards. The reporting and analytics metrics include customer data such as chat history, visitor priority, and shopping cart contents. Users can keep tabs on website visitors and see what pages they’re scrolling through.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Users can also customize the live chat widget to match their company’s branding. The app offers message templates for quick dialogue setup soon after installation. Users can create offline messages to address customer questions during off-peak times, too.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Live visitor monitoring<!-- --> </li><li>User-friendly dashboard<!-- --> </li><li>Message templates<!-- --> </li><li>Customizable chat widget<!-- --> </li><li>Chat history<!-- --> </li><li>Visitor priority<!-- --> </li><li>Message templates<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Standard: $8 per month<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 14 days <h3 id="Richpanel" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">13. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/customer-support" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richpanel<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Richpanel screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat13.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.richpanel.com/blog/automate-ecommerce-customer-service" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Richpanel’s live chat and help desk app for Shopify enables agents to deliver customer support across service channels. The live chat add-on features a customizable chat widget and integrates with email, social media, and your e-commerce store. Other features include feedback and reviews, knowledge base software, and a basic reporting and analytics dashboard.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Richpanel also uses ChatGPT to provide an AI-powered assistant. It leverages machine learning to improve its responses over time and passes requests to live agents when appropriate. Additionally, Richpanel includes a self-service portal to help customers complete simple tasks on their own.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Email and live chat<!-- --> </li><li>Facebook and Instagram chat<!-- --> </li><li>Shopify integration<!-- --> </li><li>Basic reports<!-- --> </li><li>Self-service add-on from $100 per month<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Starter: $24 per user/month<!-- --> </li><li>Regular: $40 per user/month<!-- --> </li><li>Pro: $80 per user/month <br/>*Plans are billed annually.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 14 days <h3 id="CK: WhatsApp Chat & Abandoned" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">14. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/whatsapp-abandoned-cart" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CK: WhatsApp Chat + Abandoned<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="CK: WhatsApp Chat + Abandoned screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat14.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.carthike.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">CK: WhatsApp Chat is a live chat Shopify app that adds a button to your online store. Customers can click to connect with support agents via WhatsApp for real-time customer service. CK offers multiple agent support, meaning customer service agents can pass conversations to each other without making the customer repeat themselves.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Additionally, CK provides backup SMS messaging if WhatsApp encounters problems. The app also provides targeted messaging features like abandoned cart email alerts, which notify agents when a customer abandoned a cart so they can reach out to see if the customer needs help.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Unlimited manual cart recovery messages<!-- --> </li><li>Automated recovery messages<!-- --> </li><li>WhatsApp CRM<!-- --> </li><li>Email alerts<!-- --> </li><li>Cash on delivery (COD) confirmation<!-- --> </li><li>Priority support<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free: $0 per month<!-- --> </li><li>VIP: $9.99 per month<!-- --> </li><li>Advanced: $29.99 per month<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 14 days <h3 id="LiveChat" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">15. <a target="_blank" rel="noopener noreferrer" href="https://apps.shopify.com/livechat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveChat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="LiveChat screenshot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat15.jpg" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.livechat.com/marketplace/apps/helpdesk/#description" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">LiveChat with Help Desk offers integrations with some common communication tools, like Mailchimp and WhatsApp. Mobile access means conversations with customers are automatically synced across devices, so businesses can offer customer support from anywhere.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With LiveChat’s customer view, agents can see a customer’s purchase history and what they currently have in their cart. Its chat engagement feature helps guide potential customers while they’re shopping and provides real-time assistance by answering questions about products or services. Nudge website visitors about abandoned items in their cart and send announcements to shoppers when their most-viewed items go on sale.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Features:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->60-day chat history<!-- --> </li><li>Basic chat customization<!-- --> </li><li>Asynchronous communication<!-- --> </li><li>Data security<!-- --> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Pricing:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Starter: $16 per month<!-- --> </li><li>Team: $33 per month<!-- --> </li><li>Business: $50 per month <br/>*Plans are billed annually.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Free trial:</h4> 14 days <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Features of Shopify chat apps"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Features of Shopify live chat apps </h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The right Shopify live chat apps provide features to help boost the customer experience. Here are a few features that can help you <a target="_blank" rel="noopener noreferrer" href="https://log/customer-relations/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">build customer relationships<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and increase customer loyalty.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">AI-powered chatbots</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">AI-powered chatbots (like those included with <a target="_blank" rel="noopener noreferrer" href="https://ervice/answer-bot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk AI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>) use machine learning to improve their responses with each customer support interaction. They can answer FAQs and seamlessly transfer conversations to a live agent when a human touch is required. Bots can also reach out to customers who have spent more time than usual on the checkout page to offer a discount code to close the sale.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Because AI chatbots deflect tickets and streamline workflows, agents are more efficient and productive. That means lower staffing costs, shortened resolution times, and higher customer satisfaction. This makes chatbots an effective complement to the best Shopify live chat apps.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Omnichannel support</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Enable agents to provide an <a target="_blank" rel="noopener noreferrer" href="https://log/omnichannel-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">omnichannel experience<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for customers by giving them the tools they need to manage chats from Shopify in the same space as chats from other channels. With a <a target="_blank" rel="noopener noreferrer" href="https://ervice/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">unified omnichannel workspace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, agents have the information and context from the entire customer journey in one place. That means agents can provide a personalized support experience and assist customers without leaving their workspace.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Automations</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With the growing demand for in-app and website live chats, businesses need to find a way to scale their chat operations. Automation provides many capabilities that enable companies to scale live chat without losing the magic of a real-time conversation.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A live chat solution for Shopify apps needs automations that streamline workflows and eliminate the manual, repetitive work of initiating, routing, and managing live chats. These features include:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Intelligent routing:</strong> <a target="_blank" rel="noopener noreferrer" href="https://ervice/routing-and-intelligence/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Intelligent routing<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> sends conversations to the best-suited agents based on expertise, request type, channel, or priority. This ensures all customer inquiries are resolved efficiently and effectively.<!-- --> </li><li><strong>Triggered replies:</strong> Triggered replies are automatically sent when an event occurs. For example, an automated out-of-office response with self-service information can be sent to a customer when they contact your team outside of normal business hours.<!-- --> </li><li><strong>Pre-written responses:</strong> Macros or shortcuts help agents reply to common questions faster and with consistent messaging.<!-- --> </li><li><strong>Automated CSAT surveys:</strong> Configure automated CSAT surveys to go out to customers immediately after an interaction, so you can collect feedback while the experience is still fresh in their minds.<!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Reporting and analytics</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Whether customer conversations happen over live chat, in person, or via email, the data collected during every interaction is invaluable. The best live chat apps for Shopify offer <a target="_blank" rel="noopener noreferrer" href="https://ervice/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">reporting and analytics software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> that ensures none of that data falls through the cracks by consolidating it across all channels, so you can generate useful insights.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live chat apps should also include the reporting capabilities you need to <a target="_blank" rel="noopener noreferrer" href="https://log/customer-support-kpis-need-track/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">track progress against essential KPIs<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, such as:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Missed chats<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="https://log/average-handle-time/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Average handle time (AHT)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/blog/first-contact-resolution-friend-foe-frenemy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">First contact resolution rate (FCR)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Average wait time<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="https://log/customer-satisfaction-score/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Customer satisfaction score (CSAT)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">No-code setup</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">No-code installation means users can implement, customize, and update an app without employing an army of software developers. When Shopify live chat apps set up easily with low-code or no-code implementation, this saves your business time and money.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Add your live chat tool to your Shopify storefront with:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->No-code setup<!-- --> </li><li>Embedded chat widgets<!-- --> </li><li>Easily customizable options<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For example, Zendesk sets up quickly—no coding required. Within minutes, you can have a Shopify live chat solution that is easy to use and customize, that enables omnichannel support, and that scales with your business.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Benefits of integrating your e-commerce site with a Shopify chat app"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Benefits of integrating your e-commerce site with a Shopify chat app</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">When looking for a Shopify live chat app, ensure that it’s also a complete <a target="_blank" rel="noopener noreferrer" href="https://ervice/ticketing-system/customer-service-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer service solution<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. This allows you to maximize the advantages and enhance the customer experience. Here are some common benefits that come with choosing a Shopify chat app for your website.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Personalized customer experiences</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In a digital world, it can be challenging to replicate the <a target="_blank" rel="noopener noreferrer" href="https://log/start-providing-personalized-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">personalized customer experience<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> that customers get in a brick-and-mortar store. That’s why it’s so important to integrate with a customer service solution—like Zendesk—that enables more than just live chat.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For example, Zendesk offers a unified omnichannel workspace that provides context about the customer—such as interaction history, buying preferences, prior issues, and personal data—allowing agents to provide a personalized customer experience.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The right Shopify live chat app empowers your team to be proactive in e-commerce and deliver direct support to customers within your online store. You can set triggers that automatically send a welcome message to returning visitors offering personalized recommendations based on previous orders and preferences.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Improved customer support</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Shopify live chat apps allow businesses to provide real-time communication and assistance and <a target="_blank" rel="noopener noreferrer" href="https://log/247-support-without-247-staff/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">24/7 support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Customers can ask follow-up questions and get answers immediately, all while receiving a personalized experience. With widget integrations, customers can browse any page they like while continuing to chat with your reps in real time. Even though they’re online, shoppers can still have a comfortable, immersive conversation.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Reduced cart abandonment, increased conversions, and higher cart value</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">By proactively chatting with customers on your site, your team can provide potential—or hesitant—customers with support and guidance throughout their shopping experience. Live chat apps help businesses increase sales conversions by offering support when shoppers appear to be stuck during the checkout process or have product questions. It also helps increase cart value, boosting sales even further.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For example, <a target="_blank" rel="noopener noreferrer" href="https://ustomer/spoonflower/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Spoonflower<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, a leading marketplace for home decor and premium fabrics, has experienced a boost in revenue since implementing live chat.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“Our revenue per user is higher when a customer is chatting with us versus browsing the site on their own,” says Michelle Swart, data analyst and Zendesk administrator at Spoonflower. She added that Spoonflower’s “conversion rate in chat is nine times higher than the standard conversion rate for customers using the site.”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">More purchases. Less abandoned shopping carts. It’s a win-win.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Improved agent efficiency</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Shopify live chat helps support teams do more with less. It allows agents to <a target="_blank" rel="noopener noreferrer" href="https://log/support-tips-for-multiple-chats/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">carry on multiple chats simultaneously<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> across channels, which saves time, maximizes resources, and increases productivity and reach—something that is impossible with support by phone.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automations eliminate repetitive tasks, freeing up agents to handle more complex requests. Self-service resources offered through Shopify live chat—like chatbots and help center articles—deflect tickets, making ticket queues more manageable. Plus, when integrated with the right customer support software, like Zendesk, agents can seamlessly switch between conversations across different channels, all within a single workspace.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="How to choose the right app for Shopify chat"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">How to choose the right app for Shopify live chat</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As the number of live chat apps in the Shopify app store increases, we’ve simplified the process of picking the right app for your business. As you compare different apps, consider how well they perform on each criterion and use those scores as your guide to choosing the right app.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Consider both the customer and the agent experience</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Customers and agents will regularly engage with your live chat app. Ensure the Shopify app you choose improves the customer experience and has the tools and features to enhance the <a target="_blank" rel="noopener noreferrer" href="https://log/employee-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">employee experience<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Evaluate integration options</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The best live chat apps integrate easily with the systems you already use, enabling you to enhance the functionality and capabilities of your current tools and e-commerce site. Adding the right integrations streamlines data to create a 360-degree customer view and breaks down data silos between departments. This provides every team with the context and tools to personalize the customer experience.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The <a target="_blank" rel="noopener noreferrer" href="https://arketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Marketplace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> gives you access to over <a target="_blank" rel="noopener noreferrer" href="https://arketplace/apps/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">1,500 pre-built apps and integrations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>—such as <a target="_blank" rel="noopener noreferrer" href="https://ell/crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sales CRMs<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, marketing automation tools, internal communication apps, billing systems, and more—so you can supercharge the live chat app for your Shopify store.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Assess scalability and fit—now and in the future</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">It may be tempting to choose the most basic chat app that meets all your current requirements. While a basic chat app may get your team up and chatting quickly, if the demands on your team grow, you may be forced to migrate to a new app.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A better option is to find a flexible chat app that satisfies your current needs but can scale to meet your evolving needs as you grow and expand your service operation. When paired with agile <a target="_blank" rel="noopener noreferrer" href="https://ervice/analytics/customer-experience-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer experience software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, the right Shopify live chat app should allow you to serve multiple customers simultaneously. This will enable agents to solve issues quickly and deliver better experiences.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Test the software with a free trial</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A best practice in choosing the right software for your business is taking advantage of software that offers a free trial. That way, your agents can test out the features and capabilities of the live chat app to see if it meets your business needs. You can also gather feedback from the team on what it does well (and doesn’t do well), and determine if another app would be a better fit.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Determine time to value and ease of implementation</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The best chat software sets up quickly—in minutes, not months—and should integrate easily with your current tech stack. It should also be intuitive so your support team can use it from day one.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk, for instance, sets up fast so you can start maximizing your time to value. It's simple to implement, too, meaning customer support agents can jump right in without having to sit through cumbersome and costly training sessions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">When your business can seamlessly implement new software and continue providing exceptional customer service, you usually notice the difference in your bottom line.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Frequently asked questions"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Frequently asked questions (FAQ)</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Check out these frequently asked questions to help you solidify your pick for the best live chat app for Shopify.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56ne76:--trigger:0" role="button" tabindex="0" aria-controls=":R56ne76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">1. How do you add live chat to your Shopify store?</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56ne76:--panel:0" aria-hidden="true" aria-labelledby=":R56ne76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Add live chat to Shopify by following the step-by-step instructions <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408820093850-Setting-up-the-Shopify-integration-for-Support-and-Chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. With Shopify live chat apps like Zendesk, you’ll need to install the app from Zendesk and embed the live chat widget in your Shopify site. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Depending on the app you use, the process for adding live chat to Shopify may differ. For example, with <a target="_blank" rel="noopener noreferrer" href="https://help.shopify.com/en/manual/inbox" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Shopify Inbox<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, you’ll first need to enable chat in your Shopify admin panel. From there, you can see and reply to messages on any Apple or Android device or by logging into Shopify Inbox on a web browser. Beyond that, you can customize your chat’s welcome message, language, and button styling.</p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56ne76:--trigger:1" role="button" tabindex="0" aria-controls=":R56ne76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">2. Does enabling live chat in Shopify increase sales?</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56ne76:--panel:1" aria-hidden="true" aria-labelledby=":R56ne76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Enabling live chat in Shopify can—and often does—increase sales. For example, the endurance brand <a target="_blank" rel="noopener noreferrer" href="https://ustomer/spartan-race/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Spartan Race<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> experienced a 27 percent increase in sales after adding live chat to its online store. They also saw a 23 percent boost in agent efficiency.</p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56ne76:--trigger:2" role="button" tabindex="0" aria-controls=":R56ne76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">3. Does Shopify have live chat?</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56ne76:--panel:2" aria-hidden="true" aria-labelledby=":R56ne76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Yes, Shopify does have live chat. In addition to its native chat apps, such as Zendesk for Shopify, there’s Shopify Inbox, which is Shopify’s live chat application. Aside from helping you manage customer conversations, Shopify Inbox also features automation, analytics and reporting, and tight integration with your Shopify store.</p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56ne76:--trigger:3" role="button" tabindex="0" aria-controls=":R56ne76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">4. Do you need chatbots or automation for your Shopify store? </h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56ne76:--panel:3" aria-hidden="true" aria-labelledby=":R56ne76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you aim to increase sales and deliver great customer service with optimal cost-efficiency, you need chatbots and automation. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chatbots and automation eliminate repetitive yet essential tasks, like routing chats, collecting and distributing customer info, answering FAQs, and more. Live chat, in the traditional sense, isn't all that cost-effective on its own because you need more headcount for real-time staffing. So, picking customer service software that offers chatbots and automations can level up your agent efficiency, increase productivity, and save you money.</p> </div></section></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Enhance your Shopify chat experience with Zendesk</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Try Shopify live chat with Zendesk for free"></span></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adding Shopify live chat to your storefront enables you to meet your customers where they are, so you can provide them with convenient, real-time support. Further enhance your customer service with Zendesk—our software makes it easy for your team to build customer relationships through rich conversations, which can all be managed in a single place. Try Zendesk for free and level up your customer experience.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Start a free trial<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Explore our resources</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live chat has a variety of advantages to the business and the customer, here’s how to use them for maximum impact.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv sc-e2fe0354-2 cTaaEo"><a href="/service/messaging/live-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Live chat software</span></a><a href="/service/messaging/whatsapp-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">WhatsApp for Business</span></a><a href="/service/messaging/apple-business-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Apple Messages for Business</span></a><a href="/service/messaging/facebook-messenger-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Facebook Messenger for business</span></a><a href="/service/messaging/twitter-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Twitter for Business 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type="application/json">{"props":{"pageProps":{"_sentryTraceData":"3c292ffd3bbf4409bc26822b4e035a47-b90c1c173ad97132-0","_sentryBaggage":"sentry-environment=production,sentry-release=ekV6iEvrczV_vZLOMCCgH,sentry-public_key=da50b2d2de4b407e94dc71c34d3bf27e,sentry-trace_id=3c292ffd3bbf4409bc26822b4e035a47,sentry-sample_rate=0.1,sentry-transaction=%2Fservice%2Fmessaging%2F%5Bslug%5D,sentry-sampled=false","meta":{"alternates":{"de":"https://www.zendesk.de/service/messaging/shopify-live-chat/","nl":"https://www.zendesk.nl/service/messaging/shopify-live-chat/","fr":"https://www.zendesk.fr/service/messaging/shopify-live-chat/","it":"https://www.zendesk.com/it/service/messaging/shopify-live-chat/","dk":"https://www.zendesk.com/dk/service/messaging/shopify-live-chat/","se":"https://www.zendesk.com/se/service/messaging/shopify-live-chat/","us":"https://www.zendesk.com/service/messaging/shopify-live-chat/","gb":"https://www.zendesk.co.uk/service/messaging/shopify-live-chat/"},"related":["245601","257061","332181","232051"],"tags":[],"backupLocale":"us"},"attributes":{"_yoast_wpseo_linkdex":"38","_edit_last":"5395","_edit_lock":"1713812208:5395","tier-breadcrumb-text":"Shopify live chat","tier-structure":"Shopify Live Chat","tier-parent-url":"/service/messaging/","tier-header":"/chat/features/","tier-hero-bgimage":"/chat/features/","tier-hero-headline":"Shopify live chat","tier-subheading":"A guide to the best Shopify live apps of 2024\r\n\r\n","tier-hero-heading-text-color":"#fff","tier-bg-hero-color":"3","tier-cta-1-text":"Free trial","tier-cta-1-url":"/register/","tier-cta-1-color":"btn-orange","tier-copy-header":"//www.zendesk.com/register","tier-copy-checkbox":"btn-orange","tier-copy-headline":"btn-orange","tier-copy-body":"btn-orange","tier-right-screen-header":"btn-orange","tier-right-screen-checkbox":"btn-orange","tier-right-screen-headline":"btn-orange","tier-right-screen-body":"btn-orange","tier-right-screen-img":"btn-orange","tier-left-screen-header":"btn-orange","tier-left-screen-checkbox":"btn-orange","tier-left-screen-headline":"btn-orange","tier-left-screen-body":"btn-orange","tier-left-screen-img":"btn-orange","tier-right-screen-header-2":"btn-orange","tier-right-screen-checkbox-2":"btn-orange","tier-right-screen-headline-2":"btn-orange","tier-right-screen-body-2":"btn-orange","tier-right-screen-img-2":"btn-orange","tier-left-screen-header-2":"btn-orange","tier-left-screen-checkbox-2":"btn-orange","tier-left-screen-headline-2":"btn-orange","tier-left-screen-body-2":"btn-orange","tier-left-screen-img-2":"btn-orange","tier-brake-copy-header":"btn-orange","tier-brake-copy-checkbox":"btn-orange","tier-brake-copy-headline":"btn-orange","tier-brake-copy-body":"btn-orange","tier-center-screen-header":[{"tier-copy-headline":"See what’s new","tier-copy-body":"Many online retailers spend a significant portions of their budgets bringing people to their online stores, be it through digital ads, loyalty programs, or nurture emails. However, unlike their brick and mortar counterpart, when a customer arrives to the store or app, it can be difficult to provide support and streamline the path to purchase. Shoppers must typically fend for themselves if they can’t find something or have a question, and must either figure it out themselves or reach out to customer service via email or phone. This completely ruins the convenience of online shopping, and considering the oversaturation of online retailers, many customers will simply find what they’re looking for on a competitors site. Shopify live chat is the perfect solution to this, because it enables proactive support directly within the online store. Now online retailers can provide a similar level of personal, 1 on 1 support customers have expect in brick and mortar stores.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"Did you know?","tier-copy-body":"Shopify chat support is powerful tool for online retailers because it provides benefits for everyone involved. For customers:\r\n\u003cul\u003e\r\n\u003cli\u003eQuestions are answered in real-time.\u003c/li\u003e\r\n\u003cli\u003eMultitasking: shoppers can continue to browse while they chat.\u003c/li\u003e\r\n\u003cli\u003eIt’s a real conversation. Unlike with email, customers can ask followup questions and get answers immediately.\u003c/li\u003e\r\n\u003c/ul\u003e\r\nAnd for retailers:\r\n\u003cul\u003e\r\n\u003cli\u003eFewer abandoned shopping carts. Customers can get the answers they need that would have otherwise caused them to prematurely end the shopping process.\u003c/li\u003e\r\n\u003cli\u003eProactive support. Retailers can identify when shoppers appear stuck and proactively offer to help them complete the purchase.\u003c/li\u003e\r\n\u003cli\u003eCost efficiency. Shopify chat is less expensive than phone support. Plus agents can work on multiple chats at once, further saving time and resources.\u003c/li\u003e\r\n\u003c/ul\u003e","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"The right fit for your business","tier-copy-body":"All online retailers who use Shopify ecommerce software should offer take advantage of Shopify live chat. It’s a great way to increase conversions and engage with customers. As a support channel, it’s a far more efficient alternative to email or phone.","tier-copy-image":"\u003cimg src=\"//d1eipm3vz40hy0.cloudfront.net/images/p-zopim/web-widgets.png\" alt=\"An example of how Zopim Chat can be used for Shopify live chat via Zendesk.\"/\u003e","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-center-screen-checkbox":"1","tier-center-screen-headline":"Enhance your Shopify chat experience with Zendesk","tier-center-screen-body":"\u003cspan id=\"Try Shopify live chat with Zendesk for free\"\u003e\u003c/span\u003e\r\n\r\nAdding Shopify live chat to your storefront enables you to meet your customers where they are, so you can provide them with convenient, real-time support. Further enhance your customer service with Zendesk—our software makes it easy for your team to build customer relationships through rich conversations, which can all be managed in a single place. Try Zendesk for free and level up your customer experience.\r\n","tier-center-screen-img":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-video-header":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-video-checkbox":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-video-headline":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-video-body":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-video-id":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-video-color":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-video-screen":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-quote-header":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-quote-checkbox":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-quote-img":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-quote-body":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-quote-author":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-quote-title":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-resource-header":"//www.zendesk.com/register","tier-resource-checkbox":"1","tier-resource-headline":"Explore our resources","tier-resource":"We have more to say about this. Have a look below.","tier-cta-header":[{"tier-copy-headline":"See what’s new","tier-copy-body":"Many online retailers spend a significant portions of their budgets bringing people to their online stores, be it through digital ads, loyalty programs, or nurture emails. However, unlike their brick and mortar counterpart, when a customer arrives to the store or app, it can be difficult to provide support and streamline the path to purchase. Shoppers must typically fend for themselves if they can’t find something or have a question, and must either figure it out themselves or reach out to customer service via email or phone. This completely ruins the convenience of online shopping, and considering the oversaturation of online retailers, many customers will simply find what they’re looking for on a competitors site. Shopify live chat is the perfect solution to this, because it enables proactive support directly within the online store. Now online retailers can provide a similar level of personal, 1 on 1 support customers have expect in brick and mortar stores.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"Did you know?","tier-copy-body":"Shopify chat support is powerful tool for online retailers because it provides benefits for everyone involved. For customers:\r\n\u003cul\u003e\r\n\u003cli\u003eQuestions are answered in real-time.\u003c/li\u003e\r\n\u003cli\u003eMultitasking: shoppers can continue to browse while they chat.\u003c/li\u003e\r\n\u003cli\u003eIt’s a real conversation. Unlike with email, customers can ask followup questions and get answers immediately.\u003c/li\u003e\r\n\u003c/ul\u003e\r\nAnd for retailers:\r\n\u003cul\u003e\r\n\u003cli\u003eFewer abandoned shopping carts. Customers can get the answers they need that would have otherwise caused them to prematurely end the shopping process.\u003c/li\u003e\r\n\u003cli\u003eProactive support. Retailers can identify when shoppers appear stuck and proactively offer to help them complete the purchase.\u003c/li\u003e\r\n\u003cli\u003eCost efficiency. Shopify chat is less expensive than phone support. Plus agents can work on multiple chats at once, further saving time and resources.\u003c/li\u003e\r\n\u003c/ul\u003e","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"The right fit for your business","tier-copy-body":"All online retailers who use Shopify ecommerce software should offer take advantage of Shopify live chat. It’s a great way to increase conversions and engage with customers. As a support channel, it’s a far more efficient alternative to email or phone.","tier-copy-image":"\u003cimg src=\"//d1eipm3vz40hy0.cloudfront.net/images/p-zopim/web-widgets.png\" alt=\"An example of how Zopim Chat can be used for Shopify live chat via Zendesk.\"/\u003e","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-cta-checkbox":"1","tier-cta-headline":"Let’s chat","tier-cta-2-text":"View demo","tier-cta-2-url":"https://www.zendesk.com/demo/","tier-hero-description":"Your Shopify site is where your customers and prospects find, research, and buy products. It’s also where your customers go for support. These critical interactions require real-time support, and \u003ca href=\"https://www.zendesk.com/service/messaging/live-chat/\"\u003elive chat\u003c/a\u003e is a vital channel that enables you to provide the best customer experience.\r\n\r\nIn a sea of Shopify live chat apps, our guide can help you find the best one. Follow along as we detail what Shopify live chat is, why it’s essential, and key features so you can pick the right option for your business.\r\n\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#What is Shopify live chat?\"\u003eWhat is Shopify live chat?\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#A comparison chart of the top 15 Shopify chat apps\"\u003eA comparison chart of the top 15 Shopify chat apps\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#The 15 best Shopify live chat apps\"\u003eThe 15 best Shopify live chat apps\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Features of Shopify chat apps\"\u003eFeatures of Shopify chat apps\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Benefits of integrating your e-commerce site with a Shopify chat app\"\u003eBenefits of integrating your e-commerce site with a Shopify chat app\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#How to choose the right app for Shopify chat\"\u003eHow to choose the right app for Shopify chat\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Frequently asked questions\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Try Shopify live chat with Zendesk for free\"\u003eTry Shopify live chat with Zendesk for free\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"What is Shopify live chat?\"\u003e\u003c/span\u003e","tier-copy-nav-button-text":"","tier-copy-nav-button-url":"","tier-copy":[{"tier-copy-headline":"What is Shopify live chat?","tier-copy-body":"Shopify’s live chat feature is an \u003ca href=\"https://ervice/ticketing-system/ecommerce-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003ee-commerce customer service\u003c/a\u003e tool that seamlessly embeds on your Shopify storefront via a chat service provider.\r\n\r\nWhile it may look like an ordinary chatbox or widget to customers, Shopify live chat typically comes with features that ordinary live chat apps don’t have, like artificial intelligence (AI) and machine learning (ML). These features help detect \u003ca href=\"https://log/customer-sentiment-analysis-improves-cx/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer sentiment\u003c/a\u003e and intent, so customer support agents can determine what kind of assistance is needed even if the shopper isn’t sure.\r\n\r\n\u003ch3\u003eWhat is Shopify live chat used for?\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBusiness owners use Shopify live chat apps\u003c/strong\u003e to provide pre- and post-sale \u003ca href=\"https://log/customer-support-vs-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer support\u003c/a\u003e via live chat and social messaging. Installing a live chat app on a Shopify site enables live customer service and proactive support. Agents or bots can prompt shoppers about abandoned carts or nudge them back toward items they’ve viewed multiple times.\r\n\r\n\u003cstrong\u003eCustomers engage with live chat apps\u003c/strong\u003e to ask questions about shipping status, returns, exchanges, products, and much more. The combination of instant assistance and personalized, proactive outreach increases conversion rates, strengthens \u003ca href=\"https://log/customer-loyalty/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer loyalty\u003c/a\u003e, and drives down customer service operation costs.\r\n\r\n\r\n\r\n\u003cspan id=\"A comparison chart of the top 15 Shopify chat apps\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"A comparison chart of the top 15 Shopify chat apps","tier-copy-body":"Check out our comparison table that highlights the starting price, free trial options, and key features of the best live chat apps for Shopify.\r\n\r\n\u003ctable\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003eShopify live chat software\u003c/th\u003e\r\n \u003cth\u003eStarting price\u003c/th\u003e\r\n \u003cth\u003eFree trial\u003c/th\u003e\r\n \u003cth\u003eFeatures\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eZendesk\u003c/td\u003e\r\n \u003ctd\u003e$19 per agent/month (billed annually)\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eChat queue management\u003c/li\u003e\r\n \u003cli\u003eReporting and analytics\u003c/li\u003e\r\n \u003cli\u003eKnowledge base\u003c/li\u003e\r\n \u003cli\u003eCustomizable branding\u003c/li\u003e\r\n \u003cli\u003eOne-click embedded live chat\u003c/li\u003e\r\n \u003cli\u003eCross-channel support\u003c/li\u003e\r\n \u003cli\u003eUnified agent workspace\u003c/li\u003e\r\n \u003cli\u003eEasy-to-use interface\u003c/li\u003e\r\n \u003cli\u003ePowerful integrations\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eChatra\u003c/td\u003e\r\n \u003ctd\u003e$0 per agent/month (limited features)\u003c/td\u003e\r\n \u003ctd\u003e10 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eReal-time visitor list\u003c/li\u003e\r\n \u003cli\u003eChat automation\u003c/li\u003e\r\n \u003cli\u003eChatbots\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eTidio\u003c/td\u003e\r\n \u003ctd\u003e$0 per month (50 conversations)\u003c/td\u003e\r\n \u003ctd\u003e7 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eUnlimited conversations\u003c/li\u003e\r\n \u003cli\u003eLive typing preview\u003c/li\u003e\r\n \u003cli\u003eLive visitor data\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003ePingMe Facebook Messenger Chat\u003c/td\u003e\r\n \u003ctd\u003e$0 per month (limited features)\u003c/td\u003e\r\n \u003ctd\u003e7 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eCustomizable chat widget\u003c/li\u003e\r\n \u003cli\u003eSend emails in-app\u003c/li\u003e\r\n \u003cli\u003eInstagram direct messaging\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eGorgias\u003c/td\u003e\r\n \u003ctd\u003e$10 per month\u003c/td\u003e\r\n \u003ctd\u003e7 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eUnlimited customer support agents\u003c/li\u003e\r\n \u003cli\u003e300 tickets per month \u003c/li\u003e\r\n \u003cli\u003eLive chat\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eTawk.to\u003c/td\u003e\r\n \u003ctd\u003e$0 per month\u003c/td\u003e\r\n \u003ctd\u003eN/A\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003e24/7 live support\u003c/li\u003e\r\n \u003cli\u003eReal-time visitor monitoring\u003c/li\u003e\r\n \u003cli\u003eBuilt-in knowledge base\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eJivoChat\u003c/td\u003e\r\n \u003ctd\u003e$0 per month (5 users)\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eChat and file transferring\u003c/li\u003e\r\n \u003cli\u003eLive visitor monitoring\u003c/li\u003e\r\n \u003cli\u003eChatbot\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eRe:amaze\u003c/td\u003e\r\n \u003ctd\u003e$29 per user/month\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eSocial integrations\u003c/li\u003e\r\n \u003cli\u003eTrainable intents\u003c/li\u003e\r\n \u003cli\u003e1,000 free push notifications\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eHelpCenter\u003c/td\u003e\r\n \u003ctd\u003e$0 per month (10 tickets + $0.25 per additional ticket)\u003c/td\u003e\r\n \u003ctd\u003e15 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eFAQ contact form\u003c/li\u003e\r\n \u003cli\u003ePremium templates\u003c/li\u003e\r\n \u003cli\u003eUnlimited support agents, live chat, and auto-responses\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eDondy\u003c/td\u003e\r\n \u003ctd\u003e$0 per month\u003c/td\u003e\r\n \u003ctd\u003e7 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003ePremium button designs\u003c/li\u003e\r\n \u003cli\u003eWidget text customization\u003c/li\u003e\r\n \u003cli\u003eCustom hours\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eFormilla\u003c/td\u003e\r\n \u003ctd\u003e$0 per month (1 chat agent)\u003c/td\u003e\r\n \u003ctd\u003e15 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eVisitor monitoring\u003c/li\u003e\r\n \u003cli\u003eCustom branding\u003c/li\u003e\r\n \u003cli\u003eCanned messages\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eLive Chat by Combidesk\u003c/td\u003e\r\n \u003ctd\u003e$8 per month\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eLive visitor monitoring\u003c/li\u003e\r\n \u003cli\u003eUser-friendly dashboard\u003c/li\u003e\r\n \u003cli\u003eMessage templates\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eRichpanel\u003c/td\u003e\r\n \u003ctd\u003e$24 per user/month\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eEmail and live chat\u003c/li\u003e\r\n \u003cli\u003eFacebook and Instagram chat\u003c/li\u003e\r\n \u003cli\u003eBasic reports\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eCK: WhatsApp Chat \u0026 Abandoned\u003c/td\u003e\r\n \u003ctd\u003e$0 per month\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003eAutomated recovery messages\u003c/li\u003e\r\n \u003cli\u003eWhatsApp CRM\u003c/li\u003e\r\n \u003cli\u003eEmail alerts\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003ctr\u003e\r\n \u003ctd\u003eLiveChat\u003c/td\u003e\r\n \u003ctd\u003e$16 per agent/month\u003c/td\u003e\r\n \u003ctd\u003e14 days\u003c/td\u003e\r\n \u003ctd\u003e\r\n \u003cul\u003e\r\n \u003cli\u003e60-day chat history\u003c/li\u003e\r\n \u003cli\u003eBasic chat customization\u003c/li\u003e\r\n \u003cli\u003eAsynchronous communication\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/table\u003e\r\n\r\n\r\n\u003cspan id=\"The 15 best Shopify live chat apps\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"The 15 best Shopify live chat apps","tier-copy-body":"Let’s take a deep dive into the best Shopify live chat apps so you have the right information to make the best decision for your business.\r\n\r\n\u003cdiv class=\"grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#Zendesk\"\u003eZendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Chatra\"\u003eChatra\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Tidio\"\u003eTidio\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#PingMe Facebook Messenger Chat\"\u003ePingMe Facebook Messenger Chat\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Gorgias\"\u003eGorgias\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Tawk.to\"\u003eTawk.to\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#JivoChat\"\u003eJivoChat\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#Re:amaze\"\u003eRe:amaze\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#HelpCenter\"\u003eHelpCenter\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Dondy\"\u003eDondy\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Formilla\"\u003eFormilla\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Live Chat by Combidesk\"\u003eLive Chat by Combidesk\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Richpanel\"\u003eRichpanel\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#CK: WhatsApp Chat \u0026 Abandoned\"\u003eCK: WhatsApp Chat \u0026 Abandoned\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#LiveChat\"\u003eLive Chat\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\u003cbr\u003e\r\n\u003ch3 id=\"Zendesk\"\u003e1. \u003ca href=\"https://apps.shopify.com/zendesk\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zendesk screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat1.png\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://apps.shopify.com/zendesk\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nZendesk provides a complete \u003cstrong\u003eomnichannel support experience\u003c/strong\u003e, integrating with all your service channels like live chat, \u003ca href=\"https://ervice/messaging/\" rel=\"noopener\" target=\"_blank\"\u003emessaging\u003c/a\u003e, \u003ca href=\"https://ervice/voice/\" rel=\"noopener\" target=\"_blank\"\u003ephone\u003c/a\u003e, \u003ca href=\"https://ervice/ticketing-system/email-based-ticketing-system/\" rel=\"noopener\" target=\"_blank\"\u003eemail\u003c/a\u003e, and \u003ca href=\"https://ervice/ticketing-system/social-media-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003esocial media\u003c/a\u003e. This enables your agents to begin conversations in a chat and continue them on another channel when necessary—within \u003cstrong\u003ea single dashboard\u003c/strong\u003e.\r\n\r\nIntegrating Zendesk with Shopify live chat \u003cstrong\u003eenhances the \u003cstrong\u003e\u003ca href=\"/blog/why-companies-should-invest-in-the-customer-experience/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer experience\u003c/a\u003e\u003c/strong\u003e with personalized service\u003c/strong\u003e while \u003cstrong\u003emaking your agents more productive and efficient\u003c/strong\u003e. Rather than spending time toggling between apps and systems to find important information, agents have all the details they need in the \u003ca href=\"https://ervice/agent-workspace/\" rel=\"noopener\" target=\"_blank\"\u003eAgent Workspace\u003c/a\u003e, including customer data, order history, previous tickets, and context. With everything in one place, agents can focus on resolving customer requests and provide convenient, personalized experiences.\r\n\r\nZendesk also enables support agents to \u003cstrong\u003efind and identify relevant prospects\u003c/strong\u003e for \u003ca href=\"https://log/upselling-and-cross-selling-strategy/\" rel=\"noopener\" target=\"_blank\"\u003eupselling and cross-selling\u003c/a\u003e opportunities. Using smart triggers, Zendesk even notifies support agents when a customer leaves the site or abandons their shopping cart. This allows those agents to offer \u003cstrong\u003eproactive support\u003c/strong\u003e by reaching out to resolve issues or answer questions that may be preventing the sale. \r\n\r\nWith time-saving automations and robust \u003ca href=\"https://ervice/help-center/customer-self-service/\" rel=\"noopener\" target=\"_blank\"\u003eself-service options\u003c/a\u003e—like \u003ca href=\"https://ervice/messaging/chatbot/\" rel=\"noopener\" target=\"_blank\"\u003eAI-powered chatbots\u003c/a\u003e and \u003ca href=\"https://ervice/help-center/\" rel=\"noopener\" target=\"_blank\"\u003ehelp center\u003c/a\u003e and \u003ca href=\"https://ervice/help-center/knowledge-base-software/\" rel=\"noopener\" target=\"_blank\"\u003eknowledge base software\u003c/a\u003e—Zendesk \u003cstrong\u003estreamlines workflows\u003c/strong\u003e to make ticket queues more manageable, too. \r\n\r\nFor businesses that already use (and love) Shopify, bring your e-commerce \u003ca href=\"https://log/important-customer-service-skills/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer service skills\u003c/a\u003e to the next level and boost digital engagement with a live chat plugin. With 1,500+ pre-built apps and integrations in the \u003ca href=\"https://arketplace/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Marketplace\u003c/a\u003e, you can \u003cstrong\u003eenhance the capabilities of your existing tech stack\u003c/strong\u003e or seamlessly connect to other business tools—no coding required. \r\n\r\nZendesk also offers its own robust customer support, with expert guidance that helps users leverage features with greater confidence and efficiency.\r\n\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eSupport Team: $19 per agent/month\u003c/li\u003e\r\n\u003cli\u003eSupport Professional: $55 per agent/month\u003c/li\u003e\r\n\u003cli\u003eSupport Enterprise: $115 per agent/month\u003c/li\u003e\r\n\u003cli\u003eSuite Team: $55 per agent/month\u003c/li\u003e\r\n\u003cli\u003eSuite Growth: $89 per agent/month\u003c/li\u003e\r\n\u003cli\u003eSuite Professional: $115 per agent/month\u003c/li\u003e\r\n\u003cli\u003eSuite Enterprise: Contact sales for pricing\r\n*Plans are billed annually.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003ca href=\"https://developer.zendesk.com/documentation/conversations/building-a-chatbot-integration-with-zendesk/?_ga=2.73503505.285943201.1694129697-2102049382.1694129697\u0026_gl=1*1xaqm2s*_ga*NTkzNjM2ODM1LjE2NTY1MzcyMTA.*_ga_FBP7C61M6Z*MTY5NDEyOTY5Ni4xODg1LjAuMTY5NDEyOTY5OS41OC4wLjA.\" rel=\"noopener\" target=\"_blank\"\u003eNative and third-party chatbot integrations\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://developer.zendesk.com/api-reference/?_ga=2.20038782.712948420.1630990057-1489882503.1621470042\u0026_gac=1.216811364.1627963757.CjwKCAjwr56IBhAvEiwA1fuqGuFcwiCD97erBSsykX6cfzLsAjlyQC-fAoQxKmoTRW2QA9kdsKOw8BoCwHUQAvD_BwE\" rel=\"noopener\" target=\"_blank\"\u003eAPI\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBranding customization\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://www.zendesk.com/blog/smbs-got-faster-solving-customer-issues/\" rel=\"noopener\" target=\"_blank\"\u003eCanned responses\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e1,500+ apps and integrations\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePerformance metrics\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built analytics dashboards\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/help-center/knowledge-management-system/\" rel=\"noopener\" target=\"_blank\"\u003eKnowledge base management\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://egister/\" rel=\"noopener\" target=\"_blank\"\u003eStart a free trial\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://ricing/support/\" rel=\"noopener\" target=\"_blank\"\u003eView pricing\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://emo/?demoStep=personal#1\" rel=\"noopener\" target=\"_blank\"\u003eRequest a demo\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://ervice/\" rel=\"noopener\" target=\"_blank\"\u003eTake a product tour\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://log/total-economic-impact-of-zendesk/\" rel=\"noopener\" target=\"_blank\"\u003eEvaluate the ROI of Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 14 days\r\n\r\n\r\n\u003ch3 id=\"Chatra\"\u003e2. \u003ca href=\"https://apps.shopify.com/chatra\" rel=\"noopener\" target=\"_blank\"\u003eChatra\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Chatra\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat2.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://apps.shopify.com/chatra\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nDesigned for small businesses as well as online retailers, Chatra’s cloud-based Shopify live chat app features group chat, chat notes, multilingual support, and a user-friendly interface. With live typing insights, customer service reps can see what customers are typing before they hit send, giving them a head start on their response. \r\n\r\nThe real-time visitor list lets agents see how many people are on the website and reach out to those who seem to need assistance. Users can also collect customer feedback with Chatra to identify areas of improvement for the live chat experience. However, reviewers have mentioned \u003ca href=\"https://www.g2.com/products/chatra/reviews/chatra-review-8051223\" rel=\"noopener\" target=\"_blank\"\u003eChatra’s slow support\u003c/a\u003e, limited integrations, and \u003ca href=\"https://www.g2.com/products/chatra/reviews/chatra-review-2572534\" rel=\"noopener\" target=\"_blank\"\u003elack of scalability\u003c/a\u003e.\r\n\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eLive chat\u003c/li\u003e\r\n\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003cli\u003eInstagram DM\u003c/li\u003e\r\n\u003cli\u003eFacebook chat\u003c/li\u003e\r\n\u003cli\u003eReal-time visitor list\u003c/li\u003e\r\n\u003cli\u003eChat automation\u003c/li\u003e\r\n\u003cli\u003eTyping insights\u003c/li\u003e\r\n\u003cli\u003eSaved replies\u003c/li\u003e\r\n\u003cli\u003eFile transfer\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eFree: $0 per agent/month (limited features)\u003c/li\u003e\r\n\u003cli\u003eEssential: $17 per agent/month\u003c/li\u003e\r\n\u003cli\u003ePro: $23 per agent/month\r\n*Plans are billed annually.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 10 days\r\n\r\n\r\n\r\n\u003ch3 id=\"Tidio\"\u003e3. \u003ca href=\"https://apps.shopify.com/tidio-chat\" rel=\"noopener\" target=\"_blank\"\u003eTidio\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Tidio screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat3.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://help.tidio.com/hc/en-us/articles/5391464363548-Start-Using-Tidio-Panel\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nBusinesses can use Tidio’s live chat app for Shopify to connect with customers in real-time and provide support. Some of Tidio’s features include a visual chatbot editor, automated answers, and Lyro, an AI-powered chatbot.\r\n\r\nTidio’s Shopify app comes with other customer service platform features, including standard chatbots (the Lyro AI bot is an add-on) and email integration. Users can customize the chat widget to reflect their brand colors. Tidio also offers support for multiple languages and mobile devices.\r\n\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e1 chat operator\u003c/li\u003e\r\n\u003cli\u003eUnlimited conversations\u003c/li\u003e\r\n\u003cli\u003eLive typing preview\u003c/li\u003e\r\n\u003cli\u003eLive visitor data\u003c/li\u003e\r\n\u003cli\u003eVisitors' profile notes\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eFree: $0 per month (50 conversations)\u003c/li\u003e\r\n\u003cli\u003eStarter: $29 per month (3 seats)\u003c/li\u003e\r\n\u003cli\u003eCommunicator: $25 per operator/month\u003c/li\u003e\r\n\u003cli\u003eChatbots: Starting at $29 per month (3 seats)\u003c/li\u003e\r\n\u003cli\u003eChatbots and Communicator bundle: Starting at $29 per month + $25 per seat/month\u003c/li\u003e\r\n\u003cli\u003eTidio+: $394 month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 7 days\r\n\r\n\r\n\u003ch3 id=\"PingMe Facebook Messenger Chat\"\u003e4. \u003ca href=\"https://apps.shopify.com/facebook-chat-1\" rel=\"noopener\" target=\"_blank\"\u003ePingMe Facebook Messenger Chat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"PingMe Facebook Messenger Chat screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat3.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://apps.shopify.com/facebook-chat-1\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nPingMe Facebook Messenger Chat app for Shopify helps brands replicate the look and feel of Messenger on their Shopify site. Some businesses choose this option to provide a familiar experience for the customer. Once the app is installed and connected to your Facebook page, you can customize the look and feel to include elements of your brand.\r\n\r\nThe app offers reporting and analytics, so users can identify areas of improvement and decide which widgets or campaigns should be optimized. It also boasts a shipping notice feature, which automatically sends shipping status updates after customers place an order. \r\n\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eCustomizable chat widget\u003c/li\u003e\r\n\u003cli\u003eSet working days and times\r\n\u003c/li\u003e\r\n\u003cli\u003eInstagram direct messaging\u003c/li\u003e\r\n\u003cli\u003eGet customer contact information\u003c/li\u003e\r\n\u003cli\u003eSend emails directly in-app\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eBasic: $0 per month (limited features)\u003c/li\u003e\r\n\u003cli\u003ePremium: $6 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 7 days\r\n\r\n\r\n\u003ch3 id=\"Gorgias\"\u003e5. \u003ca href=\"https://apps.shopify.com/helpdesk\" rel=\"noopener\" target=\"_blank\"\u003eGorgias\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Gorgias screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat5.png\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.gorgias.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nGorgias is a live chat and help desk solution for small and medium-sized e-commerce businesses with dedicated support teams. This Shopify app integrates live chat into its multichannel customer service system to organize customer support tickets. From the Gorgias Shopify live chat, customers can seek help for refunds and order cancellations, and ask subscription questions.\r\n\r\nGorgias allows users to manage their conversations from email, phone, and social platforms. View message histories, set up automated responses, and track which pages draw the most customers. Users can also escalate messages and tag responses as urgent for issues that require immediate attention. Agents can award loyalty points directly within the live chat widget, too.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eUnlimited customer support agents\u003c/li\u003e\r\n\u003cli\u003e300 tickets per month\u003c/li\u003e\r\n\u003cli\u003eLive chat\u003c/li\u003e\r\n\u003cli\u003eCustomer service\u003c/li\u003e\r\n\u003cli\u003eAutomation add-on available\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eStarter: $10 per month\u003c/li\u003e\r\n\u003cli\u003eBasic: $50 per month\u003c/li\u003e\r\n\u003cli\u003ePro: $300 per month\u003c/li\u003e\r\n\u003cli\u003eAdvanced: $750 per month\r\n*Plans are billed annually.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 7 days\r\n\r\n\r\n\u003ch3 id=\"Tawk.to\"\u003e6. \u003ca href=\"https://apps.shopify.com/tawk-to\" rel=\"noopener\" target=\"_blank\"\u003etawk.to\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"tawk screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat6.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.tawk.to/download-the-tawk-to-mac-osx/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nThe free Shopify live chat app from tawk.to enables support and sales agents to interact with website visitors and customers in a single dashboard. In addition to its live chat capabilities, tawk.to features a knowledge base and ticketing system that users can integrate with their Shopify store.\r\n\r\nThe tawk.to live chat software works on iOS, Windows, and Mac OS X. The app allows users to monitor website visitors in real time and support customers who need assistance. Businesses can also track and monitor team progress and performance analytics.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eReal-time visitor monitoring\u003c/li\u003e\r\n\u003cli\u003e45+ languages\u003c/li\u003e\r\n\u003cli\u003eAndroid and iOS apps\u003c/li\u003e\r\n\u003cli\u003eBuilt-in knowledge base\u003c/li\u003e\r\n\u003cli\u003eCanned messages\u003c/li\u003e\r\n\u003cli\u003eGroup messaging\u003c/li\u003e\r\n\u003cli\u003eUnlimited agents and chat history\u003c/li\u003e\r\n\u003cli\u003eTagging\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eFree: $0 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e Not applicable\r\n\r\n\u003ch3 id=\"JivoChat\"\u003e7. \u003ca href=\"https://apps.shopify.com/jivochat\" rel=\"noopener\" target=\"_blank\"\u003eJivoChat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Jiro screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat7.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.jivochat.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nJivoChat’s Shopify live chat app helps customer-facing teams in e-commerce provide live chat support to customers. JivoChat allows agents to handle multiple chats, monitor visitors, and measure performance with reporting and analytics. \r\n\r\nJivoChat also has CRM features like tags and statuses, so agents can quickly access customer data and see where potential customers are in the sales pipeline. JivoChat features typing insights as well, which means agents can see what a customer is typing and prepare their answers for speedier responses. \r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eSmart triggers\u003c/li\u003e\r\n\u003cli\u003eDetailed visitor info\u003c/li\u003e\r\n\u003cli\u003eCanned responses\u003c/li\u003e\r\n\u003cli\u003eChat and file transferring\u003c/li\u003e\r\n\u003cli\u003eLive visitor monitoring\u003c/li\u003e\r\n\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eFree: $0 per month (5 users)\u003c/li\u003e\r\n\u003cli\u003eProfessional: $19/month\r\n*Plans are billed annually.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 14 days\r\n\r\n\u003ch3 id=\"Re:amaze\"\u003e8. \u003ca href=\"https://apps.shopify.com/reamaze\" rel=\"noopener\" target=\"_blank\"\u003eRe:amaze\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Re:amaze screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat8.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.reamaze.com/blog/welcome-to-the-new-reamaze-dashboard/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nRe:amaze is a cloud-based live chat app for Shopify that also provides a help desk that can consolidate your communication channels, customer data, and ticketing systems. It offers an app marketplace, allowing users to connect the app with a few popular customer service tools. \r\n\r\nUsers can track visitors with items in their carts, monitor their browsing activity, and send support messages. Re:amaze offers automations to help users organize communications and sends notifications to address backlogged queries.\r\n\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eUnlimited email inboxes\u003c/li\u003e\r\n\u003cli\u003eSocial media integrations\u003c/li\u003e\r\n\u003cli\u003eLive chat and chatbots\u003c/li\u003e\r\n\u003cli\u003eTrainable AI intents\u003c/li\u003e\r\n\u003cli\u003eWorkflows and pre-written responses\u003c/li\u003e\r\n\u003cli\u003eFAQ\u003c/li\u003e\r\n\u003cli\u003e1,000 free push notifications\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eBasic: $29 per additional user/month\u003c/li\u003e\r\n\u003cli\u003ePro: $49 per additional user/month\u003c/li\u003e\r\n\u003cli\u003ePlus: $69 per additional user/month\u003c/li\u003e\r\n\u003cli\u003eEnterprise: $899 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 14 days\r\n\r\n\u003ch3 id=\"HelpCenter\"\u003e9. \u003ca href=\"https://apps.shopify.com/helpcenter\" rel=\"noopener\" target=\"_blank\"\u003eHelpCenter\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"HelpCenter screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat9.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"http://www.helpdesk.com\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nHelpCenter includes features like ticketing, FAQ pages, and a simple help desk with its Shopify live chat software. The help desk enables multichannel support, enabling users to centralize customer requests from email, chat, and FB Messenger. \r\n\r\nHelpCenter also lets users manage multiple e-shops from a single account. HelpCenter offers chatbots for automated support and allows agents to make a contact form available while they’re away. As a result, customers can submit their questions around the clock, and agents can address the requests when they return.\r\n\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e50 tickets per month\u003c/li\u003e\r\n\u003cli\u003eUnlimited FAQs\u003c/li\u003e\r\n\u003cli\u003eFAQ translation\u003c/li\u003e\r\n\u003cli\u003eFAQ import and export\u003c/li\u003e\r\n\u003cli\u003ePremium templates\u003c/li\u003e\r\n\u003cli\u003eUnlimited support agents, live chat, and auto-responses\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eFree: $0 per month (10 tickets)\u003c/li\u003e\r\n\u003cli\u003eBasic: $8 per month\u003c/li\u003e\r\n\u003cli\u003eStandard: 45 per month\u003c/li\u003e\r\n\u003cli\u003eAdvanced\" $100 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 15 days\r\n\r\n\r\n\u003ch3 id=\"Dondy\"\u003e10. \u003ca href=\"https://apps.shopify.com/dondy-whatsapp-chat-widget\" rel=\"noopener\" target=\"_blank\"\u003eDondy\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Dondy screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat10.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://apps.shopify.com/dondy-whatsapp-chat-widget\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nDondy: WhatsApp Chat+Marketing allows you to configure your widget to answer questions, provide customer support, or guide potential customers to products of interest. With Dondy, agents can message customers with abandoned carts through WhatsApp to assist with any issues preventing the sale. Users can send customers automated messages, including reminders, special offers, and coupon codes. \r\n\r\nDondy enables businesses to customize the chat widget to match the look and feel of their branding. It also features basic reporting and analytics so management can monitor key performance indicators (KPIs) to make informed business decisions.\r\n\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003ePremium button designs\u003c/li\u003e\r\n\u003cli\u003eWidget text customization\u003c/li\u003e\r\n\u003cli\u003eCustom hours\u003c/li\u003e\r\n\u003cli\u003eProduct URL linking\u003c/li\u003e\r\n\u003cli\u003eReporting and analytics\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eFree: $0 per month\u003c/li\u003e\r\n\u003cli\u003ePro: $5.59 per month\u003c/li\u003e\r\n\u003cli\u003eAdvanced: $11.99 per month\r\n*Plans are billed annually.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e\r\n7 days\r\n\r\n\u003ch3 id=\"Formilla\"\u003e11. \u003ca href=\"https://apps.shopify.com/formilla-live-chat\" rel=\"noopener\" target=\"_blank\"\u003eFormilla\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Formilla screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat11.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://wordpress.org/plugins/formilla-live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nBuilt for sales, marketing, and support teams, Formilla’s live chat for Shopify app combines email and in-app messaging with its live chat capabilities. Formilla enables automated support processes with chatbots, real-time website visitor tracking, and lead generation with various sales and marketing-oriented features.\r\n\r\nUsers can implement Formilla on desktop computers and mobile devices. The software features international language support, customizable forms, and chat widgets to assist customers wherever they are. Other features include marketing automation for promoting sales and sending follow-ups, plus desktop notifications that alert agents when a customer connects to your live chat widget.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e1 chat agent\u003c/li\u003e\r\n\u003cli\u003eUnlimited live chats\u003c/li\u003e\r\n\u003cli\u003eDesktop and mobile apps\u003c/li\u003e\r\n\u003cli\u003eCustom branding\u003c/li\u003e\r\n\u003cli\u003eCustom language\u003c/li\u003e\r\n\u003cli\u003eCanned messages\u003c/li\u003e\r\n\u003cli\u003eIn-app messages\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eFree: $0 per month (1 chat agent)\u003c/li\u003e\r\n\u003cli\u003ePremium: $13.99 per month\u003c/li\u003e\r\n\u003cli\u003eProfessional: $39.99 per month (2 chat agents)\u003c/li\u003e\r\n\u003cli\u003eGrowth: $59.99 per month\r\n*Plans are billed annually.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 15 days\r\n\r\n\r\n\u003ch3 id=\"Live Chat by Combidesk\"\u003e12. \u003ca href=\"https://apps.shopify.com/zendeskchatplus\" rel=\"noopener\" target=\"_blank\"\u003eLive Chat by Combidesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Live Chat by Combidesk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat12.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://apps.shopify.com/zendeskchatplus\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nLive Chat by Combidesk is a Shopify live chat app that has customizable reporting dashboards. The reporting and analytics metrics include customer data such as chat history, visitor priority, and shopping cart contents. Users can keep tabs on website visitors and see what pages they’re scrolling through. \r\n\r\nUsers can also customize the live chat widget to match their company’s branding. The app offers message templates for quick dialogue setup soon after installation. Users can create offline messages to address customer questions during off-peak times, too.\r\n\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eLive visitor monitoring\u003c/li\u003e\r\n\u003cli\u003eUser-friendly dashboard\u003c/li\u003e\r\n\u003cli\u003eMessage templates\u003c/li\u003e\r\n\u003cli\u003eCustomizable chat widget\u003c/li\u003e\r\n\u003cli\u003eChat history\u003c/li\u003e\r\n\u003cli\u003eVisitor priority\u003c/li\u003e\r\n\u003cli\u003eMessage templates\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eStandard: $8 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 14 days\r\n\r\n\r\n\u003ch3 id=\"Richpanel\"\u003e13. \u003ca href=\"https://apps.shopify.com/customer-support\" rel=\"noopener\" target=\"_blank\"\u003eRichpanel\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Richpanel screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat13.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.richpanel.com/blog/automate-ecommerce-customer-service\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nRichpanel’s live chat and help desk app for Shopify enables agents to deliver customer support across service channels. The live chat add-on features a customizable chat widget and integrates with email, social media, and your e-commerce store. Other features include feedback and reviews, knowledge base software, and a basic reporting and analytics dashboard.\r\n\r\nRichpanel also uses ChatGPT to provide an AI-powered assistant. It leverages machine learning to improve its responses over time and passes requests to live agents when appropriate. Additionally, Richpanel includes a self-service portal to help customers complete simple tasks on their own.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eEmail and live chat\u003c/li\u003e\r\n\u003cli\u003eFacebook and Instagram chat\u003c/li\u003e\r\n\u003cli\u003eShopify integration\u003c/li\u003e\r\n\u003cli\u003eBasic reports\u003c/li\u003e\r\n\u003cli\u003eSelf-service add-on from $100 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eStarter: $24 per user/month\u003c/li\u003e\r\n\u003cli\u003eRegular: $40 per user/month\u003c/li\u003e\r\n\u003cli\u003ePro: $80 per user/month\r\n*Plans are billed annually.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 14 days\r\n\r\n\r\n\u003ch3 id=\"CK: WhatsApp Chat \u0026 Abandoned\"\u003e14. \u003ca href=\"https://apps.shopify.com/whatsapp-abandoned-cart\" rel=\"noopener\" target=\"_blank\"\u003eCK: WhatsApp Chat + Abandoned\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"CK: WhatsApp Chat + Abandoned screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat14.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.carthike.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nCK: WhatsApp Chat is a live chat Shopify app that adds a button to your online store. Customers can click to connect with support agents via WhatsApp for real-time customer service. CK offers multiple agent support, meaning customer service agents can pass conversations to each other without making the customer repeat themselves. \r\n\r\nAdditionally, CK provides backup SMS messaging if WhatsApp encounters problems. The app also provides targeted messaging features like abandoned cart email alerts, which notify agents when a customer abandoned a cart so they can reach out to see if the customer needs help.\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eUnlimited manual cart recovery messages\u003c/li\u003e\r\n\u003cli\u003eAutomated recovery messages\u003c/li\u003e\r\n\u003cli\u003eWhatsApp CRM\u003c/li\u003e\r\n\u003cli\u003eEmail alerts\u003c/li\u003e\r\n\u003cli\u003eCash on delivery (COD) confirmation\u003c/li\u003e\r\n\u003cli\u003ePriority support\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eFree: $0 per month\u003c/li\u003e\r\n\u003cli\u003eVIP: $9.99 per month\u003c/li\u003e\r\n\u003cli\u003eAdvanced: $29.99 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 14 days\r\n\r\n\r\n\u003ch3 id=\"LiveChat\"\u003e15. \u003ca href=\"https://apps.shopify.com/livechat\" rel=\"noopener\" target=\"_blank\"\u003eLiveChat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"LiveChat screenshot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/shopifylivechat15.jpg\" width=100% height=100% /\u003e \r\n\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.livechat.com/marketplace/apps/helpdesk/#description\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nLiveChat with Help Desk offers integrations with some common communication tools, like Mailchimp and WhatsApp. Mobile access means conversations with customers are automatically synced across devices, so businesses can offer customer support from anywhere.\r\n\r\nWith LiveChat’s customer view, agents can see a customer’s purchase history and what they currently have in their cart. Its chat engagement feature helps guide potential customers while they’re shopping and provides real-time assistance by answering questions about products or services. Nudge website visitors about abandoned items in their cart and send announcements to shoppers when their most-viewed items go on sale.\r\n\r\n\r\n\u003ch4\u003eFeatures:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e60-day chat history\u003c/li\u003e\r\n\u003cli\u003eBasic chat customization\u003c/li\u003e\r\n\u003cli\u003eAsynchronous communication\u003c/li\u003e\r\n\u003cli\u003eData security\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePricing:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eStarter: $16 per month\u003c/li\u003e\r\n\u003cli\u003eTeam: $33 per month\u003c/li\u003e\r\n\u003cli\u003eBusiness: $50 per month\r\n*Plans are billed annually.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eFree trial:\u003c/h4\u003e 14 days\r\n\r\n\r\n\u003cspan id=\"Features of Shopify chat apps\"\u003e\u003c/span\u003e\r\n","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Features of Shopify live chat apps ","tier-copy-body":"The right Shopify live chat apps provide features to help boost the customer experience. Here are a few features that can help you \u003ca href=\"https://log/customer-relations/\" rel=\"noopener\" target=\"_blank\"\u003ebuild customer relationships\u003c/a\u003e and increase customer loyalty.\r\n\r\n\u003ch3\u003eAI-powered chatbots\u003c/h3\u003e\r\n\r\nAI-powered chatbots (like those included with \u003ca href=\"https://ervice/answer-bot/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk AI\u003c/a\u003e) use machine learning to improve their responses with each customer support interaction. They can answer FAQs and seamlessly transfer conversations to a live agent when a human touch is required. Bots can also reach out to customers who have spent more time than usual on the checkout page to offer a discount code to close the sale.\r\n\r\nBecause AI chatbots deflect tickets and streamline workflows, agents are more efficient and productive. That means lower staffing costs, shortened resolution times, and higher customer satisfaction. This makes chatbots an effective complement to the best Shopify live chat apps.\r\n\r\n\u003ch3\u003eOmnichannel support\u003c/h3\u003e\r\n\r\nEnable agents to provide an \u003ca href=\"https://log/omnichannel-experience/\" rel=\"noopener\" target=\"_blank\"\u003eomnichannel experience\u003c/a\u003e for customers by giving them the tools they need to manage chats from Shopify in the same space as chats from other channels. With a \u003ca href=\"https://ervice/agent-workspace/\" rel=\"noopener\" target=\"_blank\"\u003eunified omnichannel workspace\u003c/a\u003e, agents have the information and context from the entire customer journey in one place. That means agents can provide a personalized support experience and assist customers without leaving their workspace.\r\n\r\n\u003ch3\u003eAutomations\u003c/h3\u003e\r\n\r\nWith the growing demand for in-app and website live chats, businesses need to find a way to scale their chat operations. Automation provides many capabilities that enable companies to scale live chat without losing the magic of a real-time conversation.\r\n\r\nA live chat solution for Shopify apps needs automations that streamline workflows and eliminate the manual, repetitive work of initiating, routing, and managing live chats. These features include:\r\n\r\n\u003cul\u003e\r\n\u003cli\u003e\u003cstrong\u003eIntelligent routing:\u003c/strong\u003e \u003ca href=\"https://ervice/routing-and-intelligence/\" rel=\"noopener\" target=\"_blank\"\u003eIntelligent routing\u003c/a\u003e sends conversations to the best-suited agents based on expertise, request type, channel, or priority. This ensures all customer inquiries are resolved efficiently and effectively.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eTriggered replies:\u003c/strong\u003e Triggered replies are automatically sent when an event occurs. For example, an automated out-of-office response with self-service information can be sent to a customer when they contact your team outside of normal business hours.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003ePre-written responses:\u003c/strong\u003e Macros or shortcuts help agents reply to common questions faster and with consistent messaging.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eAutomated CSAT surveys:\u003c/strong\u003e Configure automated CSAT surveys to go out to customers immediately after an interaction, so you can collect feedback while the experience is still fresh in their minds.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003eReporting and analytics\u003c/h3\u003e\r\n\r\nWhether customer conversations happen over live chat, in person, or via email, the data collected during every interaction is invaluable. The best live chat apps for Shopify offer \u003ca href=\"https://ervice/analytics/\" rel=\"noopener\" target=\"_blank\"\u003ereporting and analytics software\u003c/a\u003e that ensures none of that data falls through the cracks by consolidating it across all channels, so you can generate useful insights. \r\n\r\nLive chat apps should also include the reporting capabilities you need to \u003ca href=\"https://log/customer-support-kpis-need-track/\" rel=\"noopener\" target=\"_blank\"\u003etrack progress against essential KPIs\u003c/a\u003e, such as:\r\n\r\n\u003cul\u003e\r\n\u003cli\u003eMissed chats\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://log/average-handle-time/\" rel=\"noopener\" target=\"_blank\"\u003eAverage handle time (AHT)\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/blog/first-contact-resolution-friend-foe-frenemy/\" rel=\"noopener\" target=\"_blank\"\u003eFirst contact resolution rate (FCR)\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003eAverage wait time\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://log/customer-satisfaction-score/\" rel=\"noopener\" target=\"_blank\"\u003eCustomer satisfaction score (CSAT)\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003eNo-code setup\u003c/h3\u003e\r\n\r\nNo-code installation means users can implement, customize, and update an app without employing an army of software developers. When Shopify live chat apps set up easily with low-code or no-code implementation, this saves your business time and money.\r\n\r\nAdd your live chat tool to your Shopify storefront with: \r\n\r\n\u003cul\u003e\r\n\u003cli\u003eNo-code setup\u003c/li\u003e\r\n\u003cli\u003eEmbedded chat widgets\u003c/li\u003e\r\n\u003cli\u003eEasily customizable options\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nFor example, Zendesk sets up quickly—no coding required. Within minutes, you can have a Shopify live chat solution that is easy to use and customize, that enables omnichannel support, and that scales with your business.\r\n\r\n\r\n\u003cspan id=\"Benefits of integrating your e-commerce site with a Shopify chat app\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Benefits of integrating your e-commerce site with a Shopify chat app","tier-copy-body":"When looking for a Shopify live chat app, ensure that it’s also a complete \u003ca href=\"https://ervice/ticketing-system/customer-service-management-software/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer service solution\u003c/a\u003e. This allows you to maximize the advantages and enhance the customer experience. Here are some common benefits that come with choosing a Shopify chat app for your website.\r\n\r\n\u003ch3\u003ePersonalized customer experiences\u003c/h3\u003e\r\n\r\nIn a digital world, it can be challenging to replicate the \u003ca href=\"https://log/start-providing-personalized-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003epersonalized customer experience\u003c/a\u003e that customers get in a brick-and-mortar store. That’s why it’s so important to integrate with a customer service solution—like Zendesk—that enables more than just live chat. \r\n\r\nFor example, Zendesk offers a unified omnichannel workspace that provides context about the customer—such as interaction history, buying preferences, prior issues, and personal data—allowing agents to provide a personalized customer experience. \r\n\r\nThe right Shopify live chat app empowers your team to be proactive in e-commerce and deliver direct support to customers within your online store. You can set triggers that automatically send a welcome message to returning visitors offering personalized recommendations based on previous orders and preferences. \r\n\r\n\u003ch3\u003eImproved customer support\u003c/h3\u003e\r\n\r\nShopify live chat apps allow businesses to provide real-time communication and assistance and \u003ca href=\"https://log/247-support-without-247-staff/\" rel=\"noopener\" target=\"_blank\"\u003e24/7 support\u003c/a\u003e. Customers can ask follow-up questions and get answers immediately, all while receiving a personalized experience. With widget integrations, customers can browse any page they like while continuing to chat with your reps in real time. Even though they’re online, shoppers can still have a comfortable, immersive conversation. \r\n\r\n\u003ch3\u003eReduced cart abandonment, increased conversions, and higher cart value\u003c/h3\u003e\r\n\r\nBy proactively chatting with customers on your site, your team can provide potential—or hesitant—customers with support and guidance throughout their shopping experience. Live chat apps help businesses increase sales conversions by offering support when shoppers appear to be stuck during the checkout process or have product questions. It also helps increase cart value, boosting sales even further. \r\n\r\nFor example, \u003ca href=\"https://ustomer/spoonflower/\" rel=\"noopener\" target=\"_blank\"\u003eSpoonflower\u003c/a\u003e, a leading marketplace for home decor and premium fabrics, has experienced a boost in revenue since implementing live chat.\r\n\r\n“Our revenue per user is higher when a customer is chatting with us versus browsing the site on their own,” says Michelle Swart, data analyst and Zendesk administrator at Spoonflower. She added that Spoonflower’s “conversion rate in chat is nine times higher than the standard conversion rate for customers using the site.”\r\n\r\nMore purchases. Less abandoned shopping carts. It’s a win-win.\r\n\r\n\u003ch3\u003eImproved agent efficiency\u003c/h3\u003e\r\n\r\nShopify live chat helps support teams do more with less. It allows agents to \u003ca href=\"https://log/support-tips-for-multiple-chats/\" rel=\"noopener\" target=\"_blank\"\u003ecarry on multiple chats simultaneously\u003c/a\u003e across channels, which saves time, maximizes resources, and increases productivity and reach—something that is impossible with support by phone. \r\n\r\nAutomations eliminate repetitive tasks, freeing up agents to handle more complex requests. Self-service resources offered through Shopify live chat—like chatbots and help center articles—deflect tickets, making ticket queues more manageable. Plus, when integrated with the right customer support software, like Zendesk, agents can seamlessly switch between conversations across different channels, all within a single workspace. \r\n\r\n\u003cspan id=\"How to choose the right app for Shopify chat\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"How to choose the right app for Shopify live chat","tier-copy-body":"As the number of live chat apps in the Shopify app store increases, we’ve simplified the process of picking the right app for your business. As you compare different apps, consider how well they perform on each criterion and use those scores as your guide to choosing the right app. \r\n\r\n\u003ch3\u003eConsider both the customer and the agent experience\u003c/h3\u003e\r\n\r\nCustomers and agents will regularly engage with your live chat app. Ensure the Shopify app you choose improves the customer experience and has the tools and features to enhance the \u003ca href=\"https://log/employee-experience/\" rel=\"noopener\" target=\"_blank\"\u003eemployee experience\u003c/a\u003e. \r\n\r\n\u003ch3\u003eEvaluate integration options\u003c/h3\u003e\r\n\r\nThe best live chat apps integrate easily with the systems you already use, enabling you to enhance the functionality and capabilities of your current tools and e-commerce site. Adding the right integrations streamlines data to create a 360-degree customer view and breaks down data silos between departments. This provides every team with the context and tools to personalize the customer experience.\r\n\r\nThe \u003ca href=\"https://arketplace/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Marketplace\u003c/a\u003e gives you access to over \u003ca href=\"https://arketplace/apps/\" rel=\"noopener\" target=\"_blank\"\u003e1,500 pre-built apps and integrations\u003c/a\u003e—such as \u003ca href=\"https://ell/crm/\" rel=\"noopener\" target=\"_blank\"\u003esales CRMs\u003c/a\u003e, marketing automation tools, internal communication apps, billing systems, and more—so you can supercharge the live chat app for your Shopify store.\r\n\r\n\u003ch3\u003eAssess scalability and fit—now and in the future\u003c/h3\u003e\r\n\r\nIt may be tempting to choose the most basic chat app that meets all your current requirements. While a basic chat app may get your team up and chatting quickly, if the demands on your team grow, you may be forced to migrate to a new app. \r\n\r\nA better option is to find a flexible chat app that satisfies your current needs but can scale to meet your evolving needs as you grow and expand your service operation. When paired with agile \u003ca href=\"https://ervice/analytics/customer-experience-software/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer experience software\u003c/a\u003e, the right Shopify live chat app should allow you to serve multiple customers simultaneously. This will enable agents to solve issues quickly and deliver better experiences.\r\n\r\n\u003ch3\u003eTest the software with a free trial\u003c/h3\u003e\r\n\r\nA best practice in choosing the right software for your business is taking advantage of software that offers a free trial. That way, your agents can test out the features and capabilities of the live chat app to see if it meets your business needs. You can also gather feedback from the team on what it does well (and doesn’t do well), and determine if another app would be a better fit.\r\n\r\n\u003ch3\u003eDetermine time to value and ease of implementation\u003c/h3\u003e\r\n\r\nThe best chat software sets up quickly—in minutes, not months—and should integrate easily with your current tech stack. It should also be intuitive so your support team can use it from day one.\r\n\r\nZendesk, for instance, sets up fast so you can start maximizing your time to value. It's simple to implement, too, meaning customer support agents can jump right in without having to sit through cumbersome and costly training sessions.\r\n\r\nWhen your business can seamlessly implement new software and continue providing exceptional customer service, you usually notice the difference in your bottom line. \r\n\r\n\r\n\u003cspan id=\"Frequently asked questions\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Frequently asked questions (FAQ)","tier-copy-body":"Check out these frequently asked questions to help you solidify your pick for the best live chat app for Shopify.\r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch4\u003e1. How do you add live chat to your Shopify store?\u003c/h4\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eAdd live chat to Shopify by following the step-by-step instructions \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408820093850-Setting-up-the-Shopify-integration-for-Support-and-Chat\" rel=\"noopener\" target=\"_blank\"\u003ehere\u003c/a\u003e. With Shopify live chat apps like Zendesk, you’ll need to install the app from Zendesk and embed the live chat widget in your Shopify site.\r\n\r\nDepending on the app you use, the process for adding live chat to Shopify may differ. For example, with \u003ca href=\"https://help.shopify.com/en/manual/inbox\" rel=\"noopener\" target=\"_blank\"\u003eShopify Inbox\u003c/a\u003e, you’ll first need to enable chat in your Shopify admin panel. From there, you can see and reply to messages on any Apple or Android device or by logging into Shopify Inbox on a web browser. Beyond that, you can customize your chat’s welcome message, language, and button styling.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch4\u003e2. Does enabling live chat in Shopify increase sales?\u003c/h4\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eEnabling live chat in Shopify can—and often does—increase sales. For example, the endurance brand \u003ca href=\"https://ustomer/spartan-race/\" rel=\"noopener\" target=\"_blank\"\u003eSpartan Race\u003c/a\u003e experienced a 27 percent increase in sales after adding live chat to its online store. They also saw a 23 percent boost in agent efficiency.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch4\u003e3. Does Shopify have live chat?\u003c/h4\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eYes, Shopify does have live chat. In addition to its native chat apps, such as Zendesk for Shopify, there’s Shopify Inbox, which is Shopify’s live chat application. Aside from helping you manage customer conversations, Shopify Inbox also features automation, analytics and reporting, and tight integration with your Shopify store.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch4\u003e4. Do you need chatbots or automation for your Shopify store?\r\n\u003c/h4\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eIf you aim to increase sales and deliver great customer service with optimal cost-efficiency, you need chatbots and automation. \r\n\r\nChatbots and automation eliminate repetitive yet essential tasks, like routing chats, collecting and distributing customer info, answering FAQs, and more. Live chat, in the traditional sense, isn't all that cost-effective on its own because you need more headcount for real-time staffing. So, picking customer service software that offers chatbots and automations can level up your agent efficiency, increase productivity, and save you money.\r\n\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e","tier-copy-image":"","tier-video-id":""}],"tier-center-cta-text":"Start a free trial","tier-center-cta-url":"https://www.zendesk.com/register/","tier-resource-description":"Live chat has a variety of advantages to the business and the customer, here’s how to use them for maximum impact.","tier-resource-links":"\u003cdiv class=\"grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cul\u003e\r\n \u003cli\u003e\u003ca href=\"/service/messaging/live-chat/\"\u003eLive chat software\u003c/a\u003e\u003c/li\u003e\r\n \u003cli\u003e\u003ca href=\"/service/messaging/whatsapp-business/\"\u003eWhatsApp for Business\u003c/a\u003e\u003c/li\u003e\r\n \u003cli\u003e\u003ca href=\"/service/messaging/apple-business-chat/\"\u003eApple Messages for Business\u003c/a\u003e\u003c/li\u003e\r\n \u003cli\u003e\u003ca href=\"/service/messaging/facebook-messenger-business/\"\u003eFacebook Messenger for business\u003c/a\u003e\u003c/li\u003e\r\n \u003cli\u003e\u003ca href=\"/service/messaging/twitter-business/\"\u003eTwitter for Business (now known as X)\u003c/a\u003e\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cul\u003e\r\n \u003cli\u003e\u003ca href=\"/service/messaging/wordpress-live-chat/\"\u003eWordPress Live Chat\u003c/a\u003e\u003c/li\u003e\r\n \u003cli\u003e\u003ca href=\"/service/messaging/wordpress-chatbot/\"\u003eWordPress Chatbot\u003c/a\u003e\u003c/li\u003e\r\n \u003cli\u003e\u003ca href=\"/service/messaging/facebook-chatbot/\"\u003eFacebook Chatbot\u003c/a\u003e\u003c/li\u003e\r\n \u003cli\u003e\u003ca href=\"/service/ai/\"\u003eZendesk AI\u003c/a\u003e\u003c/li\u003e\r\n \u003cli\u003e\u003ca href=\"/service/messaging/chatbot/ \"\u003eBest AI chatbots\u003c/a\u003e\u003c/li\u003e\r\n \u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e","_yoast_wpseo_focuskw":"Shopify live chat","_yoast_wpseo_sitemap-html-include":"-","tier-hr-1":"Shopify Live Chat","tier-hr-2":"/chat/features/","tier-hr-3":"btn-orange","tier-copy-checkbox-checkbox-fix":"btn-orange","tier-hr-4":"btn-orange","tier-right-screen-checkbox-checkbox-fix":"btn-orange","tier-right-screen-img-alt-text":"btn-orange","tier-cta-3-text":"btn-orange","tier-cta-3-url":"btn-orange","tier-hr-5":"btn-orange","tier-left-screen-checkbox-checkbox-fix":"btn-orange","tier-cta-4-text":"btn-orange","tier-cta-4-url":"btn-orange","tier-hr-6":"btn-orange","tier-right-screen-checkbox-2-checkbox-fix":"btn-orange","tier-cta-5-text":"btn-orange","tier-cta-5-url":"btn-orange","tier-hr-7":"btn-orange","tier-left-screen-checkbox-2-checkbox-fix":"btn-orange","tier-cta-6-text":"btn-orange","tier-cta-6-url":"btn-orange","tier-hr-8":"btn-orange","tier-brake-copy-checkbox-checkbox-fix":"btn-orange","tier-hr-9":"btn-orange","tier-center-screen-checkbox-checkbox-fix":"","tier-hr-10":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-video-checkbox-checkbox-fix":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-hr-11":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-quote-checkbox-checkbox-fix":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-hr-12":"Zendesk’s \u003ca href=\"/chat/details/zopim/\"\u003eZopim live chat\u003c/a\u003e enables companies to offer Shopify live chat. Using it, retailers can offer their customers seamless customer service. With Zendesk, all customer interactions and contextual data live in one place, so agents can begin a conversation in chat and move it to the customers' preferred channel. \r\n\u003cbr/\u003e\u003cbr/\u003e\r\n\u003ca href=\"/blog/best-practices-for-proactive-support/\"\u003eProactive support\u003c/a\u003e is possible thanks to Triggers, a feature in Zopim that automatically notifies support agents when a customer has taken a defined set of actions that might indicate they are going bounce or abandon their shopping cart. This enables the support agent to help solve the problem before it’s too late.","tier-resource-checkbox-checkbox-fix":"","tier-cta-checkbox-checkbox-fix":"","tier-remove-sales-widget-checkbox-checkbox-fix":"","tier-remove-exit-modal":"","tier-remove-exit-modal-checkbox-fix":"","tier-breadcrumb-show":"Shopify Live Chat","tier-breadcrumb-show-checkbox-fix":"Shopify Live Chat","tier-top-cta-header":"#03363D","tier-top-cta-checkbox":"#03363D","tier-top-cta-checkbox-checkbox-fix":"#03363D","tier-top-cta-description":"#03363D","tier-copy-description":"//www.zendesk.com/register","tier-stackable-header":"//www.zendesk.com/register","_trash_the_other_posts":"0","tier-hero-ctas":[{"tier-hero-cta-text":"View demo","tier-hero-cta-url":"/demo/?demoStep=personal#1"}],"tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"tier-hero-subheading":"Embed live chat on your Shopify storefront to provide instant support and boost sales with the best Shopify chat 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