Accessibility statement

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</div> </h1> </div> </div> </div> <div class="main"> <nav class="subnav subnav--info subnav--dark js-priorityNavParent"> <ol class="subnav__list js-priorityNav"> <li class="subnav__list__item"> <a class="subnav__list__item__link js-smooth-scroll-link" href="/info/accessibility-statement#how-accessible-this-website-is">How accessible this website Is</a> </li> <li class="subnav__list__item"> <a class="subnav__list__item__link js-smooth-scroll-link" href="/info/accessibility-statement#feedback-and-contact-information">Feedback and contact information</a> </li> <li class="subnav__list__item"> <a class="subnav__list__item__link js-smooth-scroll-link" href="/info/accessibility-statement#contacting-us-about-physical-visits">Contacting us about physical visits</a> </li> <li class="subnav__list__item"> <a class="subnav__list__item__link js-smooth-scroll-link" href="/info/accessibility-statement#technical-information-about-this-websites-accessibility">Technical information about this website's accessibility</a> </li> <li class="subnav__list__item"> <a class="subnav__list__item__link js-smooth-scroll-link" href="/info/accessibility-statement#non-accessible-content">Non-accessible content</a> </li> <li class="subnav__list__item"> <a class="subnav__list__item__link js-smooth-scroll-link" href="/info/accessibility-statement#what-were-doing-to-improve-accessibility">What we're doing to improve accessibility</a> </li> <li class="subnav__list__item"> <a class="subnav__list__item__link js-smooth-scroll-link" href="/info/accessibility-statement#preparation-of-this-accessibility-statement">Preparation of this accessibility statement</a> </li> <li class="subnav__list__item"> <a class="subnav__list__item__link js-smooth-scroll-link" href="/info/accessibility-statement#appendix-1">Appendix 1</a> </li> </ol> </nav> <section class="main__content"> <article class="infopage"> <div class="infopage__leadparagraph"> <div class="trix-content"> <div>This statement explains what what we know about the accessibility of each of the websites we operate, what we are doing to address the accessibility of our websites and how to contact us about web accessibility.<br><br> </div> </div> </div> <div class="sir-trevor-blocks"> <div class="sir-trevor-text"> <p>This accessibility statement applies to the V&A website that is run by t<a href="https://www.vam.ac.uk/info/trustees">he Board of Trustees</a> of the V&A.</p> </div> <div class="sir-trevor-text"> <p>By V&A Websites we mean:</p> </div> <div class="sir-trevor-text sir-trevor-text--list"> <ul> <li><a href="https://www.vam.ac.uk">vam.ac.uk</a></li> <li><a href="https://www.vam.ac.uk/blog">vam.ac.uk/blog</a></li> <li><a href="http://www.vam.ac.uk/shop">vam.ac.uk/shop</a></li> <li><a href="http://vandaimages.com/">vandaimages.com</a></li> </ul> </div> <div class="sir-trevor-text"> <p>For information about the accessibility V&A Dundee please visit <a href="https://www.vam.ac.uk/dundee">vam.ac.uk/dundee</a>.</p> </div> <div class="sir-trevor-text"> <p>We are committed to making our websites and mobile applications accessible, in accordance with the <a href="https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps">Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018</a>.</p> </div> <div class="sir-trevor-text"> <p>We want as many people as possible to be able to use this website. For example, that means you should be able to: </p> </div> <div class="sir-trevor-text sir-trevor-text--list"> <ul> <li>change colours, contrast levels and fonts using browser or device settings</li> <li>zoom in up to 400% without the text spilling off the screen</li> <li>navigate most of the website using just a keyboard</li> <li>navigate most of the website using speech recognition software</li> <li>listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)</li> </ul> </div> <div class="sir-trevor-text"> <p>We've also made the website text as simple as possible to understand</p> </div> <div class="sir-trevor-text"> <p class="MsoNormal"><a href="https://mcmw.abilitynet.org.uk/">AbilityNet</a> has advice on making your device easier to use if you have a disability.</p> </div> <header id="how-accessible-this-website-is" class="b-section-header b-section-header--alternate"> <h2 class="b-section-header__title">How accessible this website Is</h2> </header><div class="sir-trevor-text"> <p>We know some parts of this website are not fully accessible but we are working to improve the accessibility of all our websites.</p> </div> <div class="sir-trevor-text"> <p>In particular, we know that you may encounter: </p> </div> <div class="sir-trevor-text sir-trevor-text--list"> <ul> <li>Images with missing or unhelpful alternative text</li> <li>HTML and ARIA markup errors that may make using a screen reader difficult</li> <li>Older PDF and Microsoft Office documents that are not properly formatted to be accessible</li> <li>Some problems with focus states while navigating using a keyboard</li> </ul> </div> <header id="feedback-and-contact-information" class="b-section-header b-section-header--alternate"> <h2 class="b-section-header__title">Feedback and contact information</h2> </header><div class="sir-trevor-text"> <p>If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille or you would like to ask anything or tell us anything about the accessibility of our websites:</p> </div> <div class="sir-trevor-text sir-trevor-text--list"> <ul> <li>email <a href="mailto:hello@vam.ac.uk">hello@vam.ac.uk </a></li> <li>call <a href="tel:+44%20(0)20%207942%202000">+44 (0)20 7942 2000</a></li> </ul> </div> <div class="sir-trevor-text"> <p class="MsoNormal">We want to improve our web accessibility and we welcome your feedback. We will respond in no more than 21 days in line with our <a href="https://www.vam.ac.uk/info/contact-us">Comments and Feedback Policy</a> but hope to do it more quickly than that in most cases.</p> </div> <div class="sir-trevor-text"> <p><b>Reporting accessibility problems with this website</b></p> </div> <div class="sir-trevor-text"> <p>We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email: <a href="mailto:digital_media_products@vam.ac.uk?Subject=Accessibility">Digital Media Team</a></p> </div> <div class="sir-trevor-text"> <p><b>Enforcement procedure</b></p> </div> <div class="sir-trevor-text"> <p>The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, <a href="https://www.equalityadvisoryservice.com/">contact the Equality Advisory and Support Service (EASS)</a>.</p> </div> <header id="contacting-us-about-physical-visits" class="b-section-header b-section-header--alternate"> <h2 class="b-section-header__title">Contacting us about physical visits</h2> </header><div class="sir-trevor-text"> <p>If you need any assistance or information to help you plan a visit, please use the following contact details:</p> </div> <div class="sir-trevor-text"> <p>Contact Centre<br>Tel: 0207 9422 000<br>Email: <a href="mailto:accessibility@vam.ac.uk">accessibility@vam.ac.uk</a></p> </div> <div class="sir-trevor-text"> <p>More information about access to the building is available on our visit pages here: <a href="https://www.vam.ac.uk/info/disability-access">Disability & Access</a>.</p> </div> <header id="technical-information-about-this-websites-accessibility" class="b-section-header b-section-header--alternate"> <h2 class="b-section-header__title">Technical information about this website's accessibility</h2> </header><div class="sir-trevor-text"> <p>The V&A is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.</p> </div> <div class="sir-trevor-text"> <p><b>Compliance Status</b></p> </div> <div class="sir-trevor-text"> <p><b>This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below. </b></p> </div> <div class="sir-trevor-text"> <p>In this section, you will find more detailed information about the accessibility of our websites and their conformity to <a href="https://www.w3.org/TR/WCAG22/">Web Content Accessibility Guidelines (WCAG) 2.2</a> level AA. The known issues are not an exhaustive list, but an attempt to summarise the main problems we have found and our plans to address them. </p> </div> <div class="sir-trevor-text"> <p>There are no plans to update all historic content but where possible, and on request, we may be able to provide information in alternative formats.</p> </div> <div class="sir-trevor-text"> <p><b>Update September 2024:</b></p> </div> <div class="sir-trevor-text"> <p>On October 5, 2023, the World Wide Web Consortium (W3C) officially released the Web Content Accessibility Guidelines (WCAG) 2.2. We engaged <a href="https://accessiblebydesign.co.uk">Accessible by Design</a> to perform an audit of our website to understand the scope and cost to meet the standards for WCAG 2.2 Success Criterion. The results of the audit were made available in January 2024 and we have begun remedial work on any issues identified with a goal to address any issues raised by December 2024</p> </div> <header id="non-accessible-content" class="b-section-header b-section-header--alternate"> <h2 class="b-section-header__title">Non-accessible content</h2> </header><div class="sir-trevor-text"> <p>The content listed below is non-accessible for the following reasons.</p> </div> <div class="sir-trevor-text"> <p><b>Non-compliance with the accessibility regulations</b></p> </div> <div class="sir-trevor-text sir-trevor-text--list"> <ul> <li>Some videos lack captions and some audio lacks transcriptions, so the information in them isn't available to people using a screen reader. This doesn't meet WCAG 2.2 success criterion 1.1.1 (non-text content). When we publish new audio content we'll make sure our use of audio meets accessibility standards</li> <li>There's no alt text on some of the images on the site. This doesn't meet WCAG 22 success criterion 1.1.1 (Non-text Content). Mitigation in progress, due for completion Summer 2021. When we publish new content we'll make sure our use of images meets accessibility standards.</li> <li>Focus indicator and focus states aren’t always visible or present. This doesn’t meet WCAG 2.2 success criterion 2.4.7 Focus Visible or 2.4.13 Focus Appearance</li> </ul> </div> <div class="sir-trevor-text"> <p class="MsoListParagraph"><b>For detailed information about the Accessibility of our website please see </b><a href="https://www.w3.org/TR/WCAG22/">Appendix 1</a></p> </div> <div class="sir-trevor-text"> <p><b>Disproportionate Burden</b></p> </div> <div class="sir-trevor-text"> <p>Some of our exhibition specific interactive tools and interactive games are difficult to navigate using a keyboard.</p> </div> <div class="sir-trevor-text"> <p>Some of our IIIF image viewers and our forms are built and hosted through third party software and 'skinned' to look like our website.</p> </div> <div class="sir-trevor-text"> <p>Our Audio Guides, Research and Archive Pages are not being actively developed and there are no plans to update all historic content but where possible, and on request, we may be able to provide information in alternative formats.</p> </div> <div class="sir-trevor-text"> <p>We've assessed the cost and resources needed to fix the issues detailed in Appendix 1. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.</p> </div> <div class="sir-trevor-text"> <p>When choosing new suppliers and agencies we will ensure all new tools will be compliant.</p> </div> <div class="sir-trevor-text"> <p><b>Content that's not within the scope of the accessibility regulations</b></p> </div> <div class="sir-trevor-text"> <p><b>PDFs AND OTHER DOCUMENTS</b></p> </div> <div class="sir-trevor-text"> <p>Many of our older PDFs and Word documents don't meet accessibility standards – for example, they may not be structured so they're accessible to a screen reader. This doesn't meet WCAG 2.2 success criterion 4.1.2 (name, role value).</p> </div> <div class="sir-trevor-text"> <p>Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We hope to either fix these or replace them with accessible HTML pages.</p> </div> <div class="sir-trevor-text"> <p>The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.</p> </div> <div class="sir-trevor-text"> <p><b>Any new PDFs or Word documents we publish will meet accessibility standards.</b></p> </div> <header id="what-were-doing-to-improve-accessibility" class="b-section-header b-section-header--alternate"> <h2 class="b-section-header__title">What we're doing to improve accessibility</h2> </header><div class="sir-trevor-text"> <p>The V&A website consists of different areas that were developed at different times using different technologies. We are committed to providing websites that are accessible to all and we are working hard to achieve that, but it will take some time due to the scale and complexity of the task.</p> </div> <div class="sir-trevor-text"> <p>In the <b>'Detailed information about the accessibility of our websites' in <a href="https://www.vam.ac.uk/info/accessibility-statement#appendix-1">Appendix 1</a></b>, we list the accessibility plan for individual websites as follows:</p> </div> <div class="sir-trevor-text sir-trevor-text--list"> <ul> <li>'Mitigation in progress' which means that our web editors and developers are currently working on fixing the accessibility problems found during testing. We have added information on when this work would be completed where available.</li> <li>'Being redeveloped' which means that the redevelopment of the website is in progress.</li> <li>'In discussion' which means that a decision has not yet been reached about the website. Some areas of the website will be retired, and the content or services consolidated.</li> <li>'Disproportionate burden' We've assessed the cost and resources needed to fix these issues detailed in Appendix 1. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.</li> </ul> </div> <div class="sir-trevor-text"> <p>We are committed to Inclusive Design. This means that each new component that we make will be built to the highest WCAG standards we can testing regularly with tools such as pa11y. We also continue our commitment to testing our new designs and product features with a broad and diverse range of audiences.</p> </div> <header id="preparation-of-this-accessibility-statement" class="b-section-header b-section-header--alternate"> <h2 class="b-section-header__title">Preparation of this accessibility statement</h2> </header><div class="sir-trevor-text"> <p>This statement was prepared on 28 July 2020. It was last updated on 27 September 2024.</p> </div> <div class="sir-trevor-text"> <p>This website was last tested in January 2024. The test was carried out independently by the <a href="https://accessiblebydesign.co.uk/">Accessible by Design</a>.<br></p> </div> <div class="sir-trevor-text"> <p>As we have over 100,000 pages, we decided to test the components and modules that are then assembled up each page. We tested a sample of templates which then covered all of our current design components.</p> </div> <div class="sir-trevor-text"> <p>We tested:</p> </div> <div class="sir-trevor-text sir-trevor-text--list"> <ul> <li>our main website platform, available at <a href="http://www.vam.ac.uk/">www.vam.ac.uk</a></li> </ul> </div> <div class="sir-trevor-text"> <p>If you would like to view the full accessibility report, please email <a href="mailto:hello@vam.ac.uk">hello@vam.ac.uk</a>.</p> </div> <header id="appendix-1" class="b-section-header b-section-header--alternate"> <h2 class="b-section-header__title">Appendix 1</h2> </header> <div class="sir-trevor-text"> <h3 class="sir-trevor-text__header"> Detailed information about the accessibility of our websites </h3> </div> <div class="sir-trevor-text"> <p>In this section, you will find more detailed information about the accessibility of our websites and their conformity to <a href="https://www.w3.org/TR/WCAG22/">Web Content Accessibility Guidelines (WCAG) 2.2 level AA</a>. </p><p>The known issues are not an exhaustive list, but an attempt to summarise the main problems we have found and our plans to address them.</p> </div> <div class="sir-trevor-file"> <a href="https://vanda-production-assets.s3.amazonaws.com/2024/11/04/12/48/25/f4e6ce9a-5611-48f1-99f0-2aab2e805448/Detailed information about the Accessibility of our website November 2024.pdf" class="b-file-download" download> <div class="b-file-download__icon-container"> <svg class="b-file-download__icon" role="presentation"><use xlink:href="/assets/vam-sprite-40622a49a68c393ede0fec0bd1d6063401a040a363c7b1e21cf7deb295bbc38c.svg#download"></use></svg> </div> <div class="b-file-download__info-container"> <p class="b-file-download__name">Detailed information about the Accessibility of our website - November 2024</p> <p class="b-file-download__meta">PDF (77.9 kb)</p> </div> </a> </div> <div class="sir-trevor-text"> <h3 class="sir-trevor-text__header"> Disproportionate burden </h3> </div> <div class="sir-trevor-text"> <p>The accessibility regulations say that we do not need to make a website accessible if doing so would impose a disproportionate burden on us. Claiming disproportionate burden must be accompanied by an assessment of the burden on the organisation. </p> </div> <div class="sir-trevor-file"> <a href="https://vanda-production-assets.s3.amazonaws.com/2023/12/14/09/46/35/ab7725a6-c13a-4fb6-982d-1002118ea722/Disproportionate Burden Assessment - Dec 2023.pdf" class="b-file-download" download> <div class="b-file-download__icon-container"> <svg class="b-file-download__icon" role="presentation"><use xlink:href="/assets/vam-sprite-40622a49a68c393ede0fec0bd1d6063401a040a363c7b1e21cf7deb295bbc38c.svg#download"></use></svg> </div> <div class="b-file-download__info-container"> <p class="b-file-download__name">Disproportionate Burden Assessment - December 2023</p> <p class="b-file-download__meta">PDF (71.6 kb)</p> </div> </a> </div> <div class="sir-trevor-text"> <p>The websites were last monitored by GDS and EHRC in June 2021. <br></p> </div> </div> </article> </section> </div> </main> <footer class="b-site-footer" aria-label="Main"> <a name="footernav" id="footernav"></a> <div class="b-site-footer__backtotop"> <a href="#vam_body" class="b-site-footer__backtotop-btn">Back to the top</a> </div> <div class="b-site-footer__content b-site-footer__content--newsletter">  <form name="signup-footer" id="signup-footer" action="//email-vam.org.uk/signup.ashx" autocomplete="off" method="POST" class="b-newsletter__form b-newsletter__form--footer b-newsletter__form--footer-main js-newsletter_form"> <div class="b-newsletter__flex-form-container"> <div class="b-newsletter__flex-form-container-title"> <h2 class="b-newsletter__headline b-newsletter__headline--footer"> Sign up to our emails </h2> <p aria-live="polite" class="b-newsletter__descriptor b-newsletter__descriptor--footer js-newsletter__descriptor"> Hear about collections, exhibitions, courses and events from the V&A and ways you can support us. </p> </div> <div class="b-newsletter__flex-form-container-form"> <div class="b-newsletter__form-fields b-newsletter__form-fields--footer"> <input type="hidden" name="addressbookid" value="23385029"> <input type="hidden" name="ci_isconsentform" value="true"> <input type="hidden" name="userid" value="193690"> <input type="hidden" name="SIG111c61b9060bb903d4d00273e56ca0b7f2a5008ddd91799cf706ed2bbe35672f" value="">  <input type="hidden" name="ReturnURL" value="https://www.vam.ac.uk/info/va-newsletter"> <input type="hidden" name="ci_userConsentText" value="Hear about collections, exhibitions, courses and events from the V&A and ways you can support us. 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class="b-site-footer__item"> <div>Daily: 10.00 – 17.45</div> <div>Friday: 10.00 – 22.00</div> </li> <li class="b-site-footer__item"> Admission is free </li> <li class="b-site-footer__item"> Cromwell Road<br> London SW7 2RL </li> <li class="b-site-footer__item b-site-footer__item--first-link"> <a class="b-site-footer__link b-site-footer__link--arrow-right" href="/south-kensington/visit">Plan your visit</a> </li> <li class="b-site-footer__item"> <a class="b-site-footer__link b-site-footer__link--arrow-right" href="/info/disability-access">Access information</a> </li> </ul> </section> <section class="b-site-footer__block"> <h3 class="b-site-footer__header">V&A Dundee</h3> <ul class="b-site-footer__list"> <li class="b-site-footer__item"> <div>Daily except Tuesday: 10.00 – 17.00</div> </li> <li class="b-site-footer__item"> Admission is free </li> <li class="b-site-footer__item"> 1 Riverside Esplanade,<br> Dundee DD1 4EZ </li> <li class="b-site-footer__item b-site-footer__item--first-link"> <a class="b-site-footer__link b-site-footer__link--arrow-right" href="/dundee">V&A Dundee website</a> </li> <li class="b-site-footer__item"> <a class="b-site-footer__link b-site-footer__link--arrow-right" href="/dundee/info/accessibility">Access information</a> </li> </ul> </section> <section class="b-site-footer__block"> <h3 class="b-site-footer__header">V&A Wedgwood Collection</h3> <ul class="b-site-footer__list"> <li class="b-site-footer__item"> <div>Daily: <br>10.00 – 17.00</div> </li> <li class="b-site-footer__item"> Admission is free </li> <li class="b-site-footer__item"> Wedgwood Drive, Barlaston,<br> Stoke-on-Trent ST12 9ER </li> <li class="b-site-footer__item b-site-footer__item--first-link"> <a class="b-site-footer__link b-site-footer__link--arrow-right" href="https://www.worldofwedgwood.com/content/va-wedgwood-collection-1">World of Wedgwood website</a> </li> </ul> </section> <section class="b-site-footer__block"> <h3 class="b-site-footer__header">Young V&A</h3> <ul class="b-site-footer__list"> <li class="b-site-footer__item"> <div itemprop="openingHours" datetime="Mo,Tu,We,Th,Fri,Sa,Su 10:00-17:45">Daily: 10.00 – 17.45</div> </li> <li class="b-site-footer__item"> Admission is free </li> <li class="b-site-footer__item"> Cambridge Heath Rd,<br> Bethnal Green, London E2 9PA </li> <li class="b-site-footer__item b-site-footer__item--first-link"> <a class="b-site-footer__link b-site-footer__link--arrow-right" href="/young/visit">Plan your visit</a> </li> <li class="b-site-footer__item"> <a class="b-site-footer__link b-site-footer__link--arrow-right" href="/info/access-at-young-va">Access information</a> </li> </ul> </section> <section class="b-site-footer__block"> <h3 class="b-site-footer__header">V&A East</h3> <ul class="b-site-footer__list"> <li class="b-site-footer__item"> Opening 2025 </li> <li class="b-site-footer__item"> Queen Elizabeth Olympic Park, Stratford, London </li> <li class="b-site-footer__item b-site-footer__item--first-link"> <a class="b-site-footer__link b-site-footer__link--arrow-right" href="/east">About V&A East</a> </li> </ul> </section> </div> <div class="b-site-footer__supplementary"> <ul class="b-site-footer__contacts b-site-footer__list"> <li class="b-site-footer__item"> <a class="b-site-footer__link" href="tel:+44 (0)20 7942 2000">+44 (0)20 7942 2000</a> </li> <li class="b-site-footer__item s-separated"> <a class="b-site-footer__link" href="mailto:hello@vam.ac.uk">hello@vam.ac.uk</a> </li> </ul> <ul class="b-site-footer__social b-site-footer__list"> <li> <a class="b-icon-link" href="https://www.facebook.com/victoriaandalbertmuseum" aria-label="Facebook"> <div class="b-icon-link__container"> <svg role="presentation" class="b-icon-link__icon"><use xlink:href="/assets/vam-sprite-40622a49a68c393ede0fec0bd1d6063401a040a363c7b1e21cf7deb295bbc38c.svg#facebook"></use></svg> </div> </a> </li> <li> <a class="b-icon-link" href="https://twitter.com/V_and_A" aria-label="Twitter"> <div 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Accessibility statement · V&A