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id="w-node-_41bdc8e2-98dd-8802-56a4-0e4655d611c4-67d77196" class="handbook_home_title heading-style-h2">Olark Handbook</h1></div><div id="w-node-_41bdc8e2-98dd-8802-56a4-0e4655d611c6-67d77196" class="handbook_search-wrapper"><form action="/search" class="handbook_search w-form"><label for="search" class="handbook_search-label">Search</label><input class="search-input w-input" maxlength="256" name="query" placeholder="" type="search" id="search" required=""/><input type="submit" class="search-button-3 w-button" value="Search"/></form></div></div></main><section class="handbook_page-layout"><div id="w-node-f1624605-716d-9872-9ad9-46a72df602d6-67d77196" class="handbook_toc"><div class="section_post-widget is-sidebar"><div class="container-medium"><nav aria-label="Handbook Sections" class="toc_widget"><h2 class="toc-heading heading-style-h5 text-color-grey">Handbook Sections</h2><aside class="handbook_toc-category-list w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="handbook_toc-category-list-item w-dyn-item"><h3 class="handbook_toc-category-list-text heading-style-h5">How We Work (& Play!)</h3><div class="handbook_toc-policy-list w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/async-flexible-work-no-meeting-wednesdays" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Async Flexible Work & No Meeting Wednesdays</div></a></div><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/breather-week-holiday-break" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Take a Break - Breather Week & Holiday Break</div></a></div><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/flexible-time-off" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Flexible Time Off</div></a></div></div></div></div><div role="listitem" class="handbook_toc-category-list-item w-dyn-item"><h3 class="handbook_toc-category-list-text heading-style-h5">Supporting You</h3><div class="handbook_toc-policy-list w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/coworking-coliving" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Coworking/Co-living Support</div></a></div><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/parental-leave-usa" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Parental Leave - USA</div></a></div><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/professional-development-wellness-budget" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Professional Development & Wellness Budget</div></a></div><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/mutual-exit" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Departures - Mutual Exit</div></a></div></div></div></div><div role="listitem" class="handbook_toc-category-list-item w-dyn-item"><h3 class="handbook_toc-category-list-text heading-style-h5">Social Impact</h3><div class="handbook_toc-policy-list w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/why-did-we-become-a-b-corp" aria-current="page" class="handbook_toc-policy-list-link w-inline-block w--current"><div class="handbook_toc-policy-list-name">B Corp Values - Why Did We Become a B Corp?</div></a></div><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/charitable-donation-matching-day-of-volunteering" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Charitable Donation Matching & Day of Volunteering</div></a></div></div></div></div><div role="listitem" class="handbook_toc-category-list-item w-dyn-item"><h3 class="handbook_toc-category-list-text heading-style-h5">Fun</h3><div class="handbook_toc-policy-list w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/gnomes" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Gifting Olarkers - Gnome Program</div></a></div><div role="listitem" class="handbook_toc-policy-list-item w-dyn-item"><a href="/handbook/vacation-bonus" class="handbook_toc-policy-list-link w-inline-block"><div class="handbook_toc-policy-list-name">Vacation Bonus</div></a></div></div></div></div></div></aside></nav></div></div></div><div class="handbook_content"><nav aria-label="breadcrumbs" class="handbook_content-breadcrumbs"><a href="/handbook" class="help_breadcrumbs-link w-inline-block"><div class="help_breadcrumbs-link-text">Handbook</div></a><img src="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/648c8589705dbf74221e0532_rightcarat.svg" loading="lazy" alt="" class="help_breadcrumbs-carat"/><div class="help_breadcrumbs-link-text">Social Impact</div></nav><div class="handbook_content-title"><h2 class="handbook_content-title text-color-purple">B Corp Values - Why Did We Become a B Corp?</h2><img src="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/65027dc3350a4e4b6fcb103c_pinksquiggle.webp" loading="lazy" width="150" alt="" class="handbook_content-title-decoration"/></div><div class="handbook_content-article"><div class="handbook_content-rich-text w-richtext"><p>We’d love to tell you.</p><p>Olark has always been staffed by mission-driven folks. Many Olarkers have previously worked in customer support, nonprofits, universities, and the like. It’s likely due in part to this that our business has always focused on people-forward policies and culture. </p><p>A few years ago, we started thinking about what it means to become a <a href="https://www.bcorporation.net/en-us/">B Corporation</a>. B Corp certification is a stamp of sorts, an indicator that the company has gone through a rigorous certification process of their policies as it relates to customers, the environment, and staff. If you notice that little B with a circle symbol on a brand’s materials, you can assume that the company cares about their people. </p><p>Becoming a B Corp is multifaceted. As one example, we needed to work toward a social impact goal. We decided as a team to focus our social impact goal on digital accessibility. </p><p>We have been on an accessibility journey for a number of years, and you can read more about that in our initial <a href="https://olark.medium.com/olarks-a11y-journey-how-our-people-and-our-values-pushed-us-to-build-better-products-for-all-a01f51a6d7e4">blog post</a> <a href="https://olark.medium.com/olarks-a11y-journey-how-our-people-and-our-values-pushed-us-to-build-better-products-for-all-a01f51a6d7e4">‍</a>and our <a href="https://olark.medium.com/olarks-accessibility-journey-annual-report-for-gaad-the-messy-middle-9f19de5fa73d">2023 update</a>. We participate annually in CSUN’s Assistive Technology Conference and Global Accessibility Awareness Day (GAAD), set quarterly goals focused on accessibility internally and externally, and manage an accessibility working group. </p><p>There are other aspects to being a B-Corp, but it looks a little different for every business. If you want to know more, we’d be glad to share! </p><p>People often ask us why we would go to the trouble of becoming a B Corp when we aren’t selling a physical product with a supply chain. The truth is: because we care deeply about our employees, our customers, and the world we live in. </p><p>Our policies and offerings affect our employees and our thousands of customers. We want anyone who works with us to rest assured that they’re dealing with an ethical, caring business. And as part of our mission to make business more human, we want to include <em>all</em> humans.</p><p>‍</p></div><div class="handbook_content-values-section"><div class="padding-tiny"><h2 class="handbook_content_values-heading heading-style-h3">Olark Values This Embodies</h2><div class="handbook_content_values_wrapper w-dyn-list"><div role="list" class="handbook_content_values w-dyn-items w-row"><div role="listitem" class="handbook_content_value-background w-dyn-item w-col w-col-6"><div class="handbook_content_value-name">Make it Happen</div></div><div role="listitem" class="handbook_content_value-background w-dyn-item w-col w-col-6"><div class="handbook_content_value-name">Practice Empathy</div></div></div></div></div></div></div></div></section></div></div></div><footer class="footer_component"><div class="padding-global"><div class="container-large"><div class="footer_top-wrapper"><div class="footer_top-left-wrapper"><img 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