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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-169993" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-169993"><a href="#" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. 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Vyskúšajte bezplatnú skúšobnú verziu bez nutnosti kreditnej karty a posilnite svoj podporný tím moderným tiketing systémom pre zvýšenú efektivitu. 24/7 zákaznícka podpora a intuitívne rozhranie zaručia spokojnosť vašich zákazníkov." hreflang="sk-SK" onover-preload="1">Tiketing<div class="menu-item-description">Pokročilý tiketovací systém</div></a></li> <li id="menu-item-170032" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-170032"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-live-chat"></use></svg><a href="https://www.liveagent.sk/live-chat-softver/" title="Objavte najlepší live chat softvér pre rok 2024 od LiveAgent! Rýchle funkcie, 24/7 podpora a bezplatná skúšobná verzia na 30 dní." hreflang="sk-SK" onover-preload="1">Live chat<div class="menu-item-description">Najrýchlejší live chat na trhu</div></a></li> </ul> </li> <li id="menu-item-170012" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170012"><a href="#" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK">sub</a> <ul class="sub-menu"> <li id="menu-item-916154" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916154"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#thumbsup"></use></svg><a href="https://www.liveagent.sk/zakaznicka-podpora-na-socialnych-sietach/" title='Spravujte zákaznícku podporu na sociálnych sieťach efektívne s LiveAgent. Tikety, integrácie a 30-dňová skúšobná verzia zdarma!"' hreflang="sk-SK" onover-preload="1">Sociálne siete<div class="menu-item-description">Odpovedajte svojim fanúšikom priamo z LiveAgenta</div></a></li> <li id="menu-item-751144" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-751144"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#phone"></use></svg><a href="https://www.liveagent.sk/call-center-software/" title='Objavte najlepší call centrum softvér 2024! Bez poplatkov, 24/7 podpora, VoIP funkcie a bezplatná skúšobná verzia LiveAgent."' hreflang="sk-SK" onover-preload="1">Call centrum<div class="menu-item-description">Vstavaný softvér call centra</div></a></li> <li id="menu-item-916184" class="icn-lightbulb menu-item menu-item-type-post_type menu-item-object-page menu-item-916184"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#lightbulb"></use></svg><a href="https://www.liveagent.sk/liveagent-softver-bazy-znalosti/" title='Vytvorte si bázu znalostí s LiveAgent! Poskytnite zákazníkom okamžité odpovede, vyskúšajte zdarma, bez potreby kreditnej karty."' hreflang="sk-SK" onover-preload="1">Báza znalostí<div class="menu-item-description">Poskytujte možnosti samoobsluhy</div></a></li> </ul> </li> <li id="menu-item-169994" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-169994"><a href="#" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK">Možnosti použitia</a> <ul class="sub-menu"> <li id="menu-item-170341" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-170341"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-business-solutions"></use></svg><a href="https://www.liveagent.sk/podnik/" title='LiveAgent: Škálovateľný help desk softvér pre každú firmu. Zlepšite podporu, zvýšte príjmy a spokojnosť zákazníkov. Skúste 30 dní zdarma!"' hreflang="sk-SK" onover-preload="1">Riešenia pre podniky<div class="menu-item-description">Rôzne spoločnosti, rôzne riešenia</div></a></li> <li id="menu-item-170340" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-170340"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#shop"></use></svg><a href="https://www.liveagent.sk/odvetvie/" title="LiveAgent: Žiadny inštalačný poplatok, 24/7 podpora, vylepšite CX a skráťte čas odozvy. Začnite s 1 mesačnou skúšobnou verziou zdarma!" hreflang="sk-SK" onover-preload="1">Riešenia pre odvetvia<div class="menu-item-description">Prispôsobte LiveAgent svojmu odvetviu</div></a></li> <li id="menu-item-751146" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-751146"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-use-cases"></use></svg><a href="/uspesne-pribehy/" title="LiveAgent is a company that offers customer support portal, data migration, and product changes. They have various popular software, including phone systems and helpdesk software. The company also provides a blog, dictionary, academy, webinars, and cost calculator for customer assistance. LiveAgent provides contact information for their sales department, social media, and newsletter subscription. They are currently creating an information dashboard for their customers and are in the process of installing it." hreflang="sk-SK" onover-preload="1">Prípady použitia<div class="menu-item-description">Jeden produkt, mnoho scenárov použitia</div></a></li> </ul> </li> <li id="menu-item-169995" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-169995"><a href="#" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK">Integrácie</a> <ul class="sub-menu"> <li id="menu-item-950150" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-950150"><a href="https://www.liveagent.com/integrations/whatsapp/" title="Integrate WhatsApp with LiveAgent for seamless customer support. Manage messages efficiently with a 30-day free trial. Boost satisfaction now!" hreflang="en-US" onover-preload="1">WhatsApp</a></li> <li id="menu-item-751147" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-751147"><a href="https://www.liveagent.com/integrations/wordpress/" title="Integrate LiveAgent's live chat with WordPress to boost customer support. Easy setup, real-time engagement, and enhanced user experience!" hreflang="en-US" onover-preload="1">WordPress</a></li> <li id="menu-item-751148" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-751148"><a href="https://www.liveagent.com/integrations/prestashop/" title="Discover how to enhance your Prestashop eCommerce store with LiveAgent's seamless integration. Enjoy benefits like instant communication through live chat, efficient order tracking, and a comprehensive dashboard—all aimed at boosting customer satisfaction. Start your free trial today and join over 250,000 online stores leveraging Prestashop's open-source solutions." hreflang="en-US" onover-preload="1">Prestashop</a></li> <li id="menu-item-751149" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-751149"><a href="https://www.liveagent.com/integrations/magento/" title="Integrate Magento 2 with LiveAgent for seamless customer support. Sync customer data, track orders, and streamline communication. Try free today!" hreflang="en-US" onover-preload="1">Magento</a></li> <li id="menu-item-751150" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-751150"><a href="https://www.liveagent.com/integrations/shopify/" title="Discover seamless Shopify integration with LiveAgent to enhance your eCommerce store's customer support. Effortlessly set up live chat and phone support to boost customer engagement and satisfaction. Enjoy easy navigation, save time and money, and transform leads into loyal customers. Explore both native and Zapier integration options. Start your free trial today!" hreflang="en-US" onover-preload="1">Shopify</a></li> <li id="menu-item-751151" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-751151"><a href="https://www.liveagent.com/integrations/mailchimp/" title="Integrate Mailchimp with LiveAgent to manage email subscriptions directly from tickets. Boost efficiency, streamline workflows, and start free!" hreflang="en-US" onover-preload="1">Mailchimp</a></li> <li id="menu-item-751152" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-751152"><a href="https://www.liveagent.com/integrations/pipedrive/" title="Discover how to enhance your sales process with the PipeDrive integration for LiveAgent. Effortlessly manage leads, track communications, and automate workflows to boost your sales team's performance. Seamlessly register and view deals within your LiveAgent dashboard and streamline your workflow with ease. Explore native and Zapier integration options to suit your needs and start optimizing your sales strategy today!" hreflang="en-US" onover-preload="1">Pipedrive</a></li> <li id="menu-item-751153" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-751153"><a href="https://www.liveagent.com/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1">Slack</a></li> <li id="menu-item-169996" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-169996"><a href="/integracie/" title="Maximalizujte hodnotu svojho help desk softvéru s LiveAgent integráciami a zlepšite zákaznícku spokojnosť. Začnite teraz!" hreflang="sk-SK" onover-preload="1">Viac integrácií</a></li> </ul> </li> </ul> </li> <li id="menu-item-170017" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170017"><a href="#" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK">Zdroje</a> <ul class="sub-menu"> <li id="menu-item-169997" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-169997"><a href="#" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK">Vedomosti</a> <ul class="sub-menu"> <li id="menu-item-169998" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-169998"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#graduation"></use></svg><a href="/akademia/" title="Zlepšite svoj zákaznícky servis s LiveAgent Akadémiou - jediným zdrojom, ktorý potrebujete! Vyskúšajte 14-dňovú skúšobnú verziu zdarma." hreflang="sk-SK" onover-preload="1">Akadémia<div class="menu-item-description">Staňte sa expertom v oblasti zákazníckych služieb</div></a></li> <li id="menu-item-169999" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-169999"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-templates"></use></svg><a href="/sablony/" title="Získajte profesionálne emailové šablóny zdarma pre marketing, predaj, live chat a help desk s LiveAgent. Zlepšite svoju zákaznícku podporu a objavte výhody nášho multi-kanálového helpdesk softvéru. Navštívte nás teraz!" hreflang="sk-SK" onover-preload="1">Šablóny<div class="menu-item-description">Prispôsobiteľné šablóny pre každú príležitosť</div></a></li> <li id="menu-item-751156" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751156"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-checklists"></use></svg><a href="https://www.liveagent.com/checklists/" title="Explore LiveAgent's detailed checklists to streamline workflows and boost efficiency across call centers, customer service, HR, and marketing." hreflang="en-US" onover-preload="1">Kontrolné zoznamy<div class="menu-item-description">Ako správne postupovať</div></a></li> </ul> </li> <li id="menu-item-170010" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170010"><a href="#" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK">sub</a> <ul class="sub-menu"> <li id="menu-item-170001" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-170001"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#pencil"></use></svg><a href="/blog/" title="Stay updated with the latest in customer service and help desk software on the LiveAgent blog. Discover tips for enhancing customer satisfaction and productivity with our top-rated, affordable solutions. Join our community and start your free trial today!" hreflang="sk-SK" onover-preload="1">Blog<div class="menu-item-description">Novinky o zákazníckom servise a produkte LiveAgent</div></a></li> <li id="menu-item-170002" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-170002"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-glossary"></use></svg><a href="/slovnik-zakaznickej-podpory/" title="Získajte komplexný slovník zákazníckej podpory a začnite poskytovať vynikajúci servis s LiveAgent. Skúste 14-dňovú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1">Slovník<div class="menu-item-description">Naučte sa terminológiu zákazníckeho servisu</div></a></li> <li id="menu-item-751157" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751157"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portál podpory<div class="menu-item-description">Články Ako na to a návody</div></a></li> </ul> </li> <li id="menu-item-170011" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170011"><a href="#" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK">sub</a> <ul class="sub-menu"> <li id="menu-item-170026" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-170026"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-typing-test"></use></svg><a href="https://www.liveagent.sk/test-pisania/" title="Zlepšite rýchlosť písania a produktivitu s LiveAgent testom písania. Prekvapte zákazníkov bleskovými odpoveďami!" hreflang="sk-SK" onover-preload="1">Test písania<div class="menu-item-description">Zlepšite rýchlosť svojho písania</div></a></li> <li id="menu-item-868310" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-868310"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-reviews"></use></svg><a href="https://www.liveagent.com/reviews/" title="Discover expert reviews on top customer service software! Compare features, pricing, and integrations to find the best fit for your business." hreflang="en-US" onover-preload="1">Recenzie<div class="menu-item-description">Pozrite si recenzie funkcií softvérov</div></a></li> </ul> </li> <li id="menu-item-170019" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170019"><a href="#" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK">Spoločnosť</a> <ul class="sub-menu"> <li id="menu-item-340012" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-340012"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#heart"></use></svg><a href="https://www.liveagent.sk/o-nas/o-liveagentovi/" title="LiveAgent poskytuje inovatívny help desk softvér pre zákaznícku podporu s viac ako 150M používateľmi a 40K firmami. Skúste zdarma!" hreflang="sk-SK" onover-preload="1">O nás<div class="menu-item-description">Spoznajte tím, ktorý stojí za produktom</div></a></li> <li id="menu-item-213983" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-213983"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#trophy"></use></svg><a href="https://www.liveagent.sk/ocenenia/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Začnite 14-dňovú skúšobnú verziu zdarma a neskôr prejdite na jeden z platených plánov začínajúcich na 15$ / mesiac" hreflang="sk-SK" onover-preload="1">Ocenenia<div class="menu-item-description">Naše ocenenia a úspechy</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-170009" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-170009"><a href="/funkcie/" title="Objavte všetky funkcie LiveAgent – komplexného softvéru zákazníckej podpory. Zlepšite efektivitu a skúste bezplatne!" hreflang="sk-SK" onover-preload="1">Funkcie</a></li> <li id="menu-item-803049" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803049"><a href="/cennik/" title='Vyberte si z cenovo dostupných plánov LiveAgent od $15/mesiac. Tiketing, live chat, call centrum a viac. Skúšobná verzia zdarma!"' hreflang="sk-SK" onover-preload="1">Cenník</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="https://www.liveagent.sk/skusobna-verzia/" class="Button Button--outline" title="Zaregistrujte sa na 30-dňovú bezplatnú skúšobnú verziu LiveAgent a objavte najlepšie riešenie pre zákaznícku podporu ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Bezplatná skúšobná verzia</span> </a> <a href="/prihlasenie/" class="Button Button--login" title="Prihláste sa do svojho LiveAgent účtu na našej stránke. Nemáte účet? Vytvorte si ho za menej než 60 sekúnd a pripojte sa k viac než 35,000 spoločnostiam, ktoré zlepšujú zákaznícky servis s LiveAgent. Využite funkcie ako kontaktné formuláre a organizujte pracovné postupy pomocou značiek." hreflang="sk-SK" onover-preload="1"> <span>Prihlásiť sa</span> <span class="tooltip">Prihlásiť sa</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/ukazka-softveru/" class="Button Button--full" title="Naplánujte si bezplatnú ukážku softvéru LiveAgent a objavte, ako môže vášmu podnikaniu pomôcť zlepšiť zákaznícku spokojnosť a zvýšiť predaje. Personalizované demo vám ukáže funkcie a integrácie, pričom môžete pozvať až 100 kolegov. Začnite bez záväzkov a spoznajte výhody LiveAgenta ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Demo</span> </a> <a href="https://www.liveagent.sk/skusobna-verzia/" class="Button Button--outline" title="Zaregistrujte sa na 30-dňovú bezplatnú skúšobnú verziu LiveAgent a objavte najlepšie riešenie pre zákaznícku podporu ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Bezplatná skúšobná verzia</span> </a> <a href="/prihlasenie/" class="Button Button--login" title="Prihláste sa do svojho LiveAgent účtu na našej stránke. Nemáte účet? Vytvorte si ho za menej než 60 sekúnd a pripojte sa k viac než 35,000 spoločnostiam, ktoré zlepšujú zákaznícky servis s LiveAgent. Využite funkcie ako kontaktné formuláre a organizujte pracovné postupy pomocou značiek." hreflang="sk-SK" onover-preload="1"> <span>Prihlásiť sa</span> <span class="tooltip">Prihlásiť sa</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-sk" lang="sk"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Európa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Ázia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Blízky východ</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Európa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/satrudnici/" title="Научете как да добавяте и управлявате help desk сътрудници в LiveAgent. Подобрете обслужването си с полезни съвети и безплатен тест!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/agenti/" title='Zvyšte produktivitu s helpdesk agenty LiveAgent! Efektivní podpora, znalostní databáze a bezplatná zkušební verze na 30 dní."' hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/medarbejdere/" title="Lær om Help Desk-agenter hos LiveAgent, der leverer teknisk support og besvarer kundeforespørgsler via e-mail, live chat, telefon og sociale medier. Udforsk, hvordan agenter kan forbedre din kundeservice med op til 100 agenter pr. konto. Start din gratis prøveperiode nu og oplev effektiv supportstyring!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/agenten/" title="Erfahren Sie, wie Helpdesk-Agenten in LiveAgent Kunden per E-Mail, Chat, Telefon & Social Media unterstützen. Jetzt kostenlose Testversion!" hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/agendid/" title="Avasta, kuidas LiveAgent'i kasutajatoe agendid tõstavad klienditeeninduse taset pakkudes tehnilist abi ja lahendades probleeme mitmekanalilise toe kaudu. Õpi lisama piiramatult agente, et suurendada produktiivsust. Proovi tasuta 30 päeva jooksul!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/agentes/" title="Descubra cómo los agentes de soporte de LiveAgent brindan asistencia técnica y resuelven consultas a través de correo, chat, teléfono y más." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/agents/" title="Les agents LiveAgent offrent une assistance technique via email, chat, téléphone, réseaux sociaux, et en personne. Découvrez comment!" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/ekprosopoi/" title="Μάθετε πώς να διαχειρίζεστε εκπροσώπους στο LiveAgent και τις δυνατότητές τους! Δωρεάν δοκιμή διαθέσιμη." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/agenti/" title='Započnite besplatni probni period uz LiveAgent! Dodajte neograničen broj agenata i pružite vrhunsku korisničku podršku već danas!"' hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/operatori/" title="Scopri come gli operatori di LiveAgent possono trasformare il tuo servizio clienti con supporto via chat, telefono e messaggi. Inizia oggi con una prova gratuita di 14 giorni e invita un numero illimitato di agenti per offrire assistenza eccellente. Nessuna carta di credito richiesta!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/agenti/" title='Izmēģiniet LiveAgent – palīdzības dienesta programmatūru ar neierobežotiem aģentiem un 14 dienu bezmaksas izmēģinājumu! Nav nepieciešama kredītkarte."' hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/agentai/" title='Aptarnavimo tarnybos agentai LiveAgent platformoje teikia pagalbą el. paštu, pokalbiais, telefonu ir daugiau. Pradėkite nemokamą bandymą!"' hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/ugynokok/" title="Próbálja ki a LiveAgentet ingyen! Növelje termelékenységét kiváló ügyfélszolgálati ügynökökkel és hatékony megoldásokkal." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/vertegenwoordigers/" title="Ontdek hoe helpdeskmedewerkers essentieel zijn voor klantenondersteuning bij LiveAgent. Leer wat hun rol inhoudt, welke vaardigheden nodig zijn en hoe je ze aan je helpdesk kunt toevoegen om de workflow te verbeteren. Probeer onze gratis proefversie en verhoog je productiviteit met meer vertegenwoordigers." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="Alt-i-ett helpdesk-programvare fra LiveAgent: 24/7 kundeservice, 30 dagers gratis prøveperiode, ingen kredittkort kreves. Kom i gang nå!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/agenci/" title='Zarządzaj obsługą klienta z LiveAgent! Dodaj agentów, integruj kanały i zacznij darmowy 14-dniowy trial bez karty kredytowej!"' hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/agenti/" title="Descoperă rolul esențial al agenților de birou de asistență în a oferi suport tehnic și a răspunde întrebărilor clienților prin diverse canale. Află cum LiveAgent îți poate îmbunătăți serviciul clienți cu caracteristici versatile și integrări, și încearcă gratuit pentru a-ți crește productivitatea." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/agenty/" title="Узнайте, как операторы службы поддержки LiveAgent помогают повысить производительность, управляя тикетами и отвечая на вопросы. Присоединяйтесь к бесплатному пробному периоду и добавляйте операторов для оптимизации работы вашей команды." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </span> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/agenti/" title="Odkrijte vloge agentov za pomoč uporabnikom z LiveAgent! Agenti nudijo tehnično podporo in odgovarjajo na vprašanja strank o vaših izdelkih ali storitvah. Preverite, kako konfigurirati sistem, upravljati zahtevke in povečati produktivnost. Preizkusite brezplačno različico in izboljšajte svojo podporo strankam." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Ázia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/daili/" title="优化客户支持体验！了解 LiveAgent 帮助台代理功能，免费试用30天，无需信用卡，提升服务效率！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/ahente/" title="Tuklasin ang mga tampok ng LiveAgent na nagpapahusay sa produktibidad ng mga ahente ng help desk at serbisyong kustomer. Alamin kung paano magdagdag, mag-manage, at mag-configure ng mga ahente para sa mas mahusay na suporta sa kustomer. Subukan ito nang libre at pataasin ang iyong pagiging produktibo ngayon!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/nhan-vien/" title='Nhân viên LiveAgent hỗ trợ khách hàng chuyên nghiệp, giải quyết vấn đề hiệu quả. Dùng thử miễn phí 14 ngày, không cần thẻ tín dụng!"' hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Blízky východ</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/agents/" title="تعرف على وكلاء مكتب المساعدة في LiveAgent، دورهم، صلاحياتهم، وكيفية إدارتهم لتحسين الإنتاجية ودعم العملاء. تجربة مجانية متوفرة!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/agents/" title="Boost customer support with LiveAgent! Easily add unlimited agents, manage tickets, and start a 30-day free trial today—no credit card needed!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/agentes/" title="Agentes de help desk no LiveAgent oferecem suporte técnico e atendimento ao cliente eficaz. Adicione agentes ilimitados e melhore seu suporte!" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Skopírované!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.sk/funkcie/agenti/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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Zlepšite efektivitu a skúste bezplatne!" hreflang="sk-SK" onover-preload="1"><span itemprop="name">Funkcie</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Agenti</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-agenti">Agenti</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Helpdesk agenti poskytujú technickú pomoc a odpovedajú na otázky o firme, produktoch či službách. LiveAgent ponúka množstvo funkcií pre efektívny manažment agentov. Vyskúšajte zdarma s možnosťou výberu dátového centra.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategórie:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.sk/funkcie/#manazment-tiketov" title="Manažment tiketov" hreflang="sk-SK" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Manažment tiketov </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Dostupné v:</div> <ul class="compact-header__tags-list"> <li> <a href="/cennik/" title="Small" hreflang="sk-SK" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/cennik/" title="Medium" hreflang="sk-SK" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/cennik/" title="Large" hreflang="sk-SK" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-a-help-desk-agent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Kto je helpdesk agent?</span></a><a href="#h-what-does-a-help-desk-agent-do" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title"> Čo robí helpdesk agent?</span></a><a href="#h-how-to-add-agents-to-your-help-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Ako pridať agentov do vášho helpdesku</span></a><a href="#h-how-many-agents-can-i-invite-into-my-liveagent-help-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Koľko agentov môžem pozvať do svojho LiveAgent helpdesku?</span></a><a href="#h-how-can-i-delete-an-agent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Ako môžem odstrániť agenta?</span></a><a href="#h-what-can-an-agent-do-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Čo môže agent robiť v LiveAgentovi?</span></a><a href="#h-what-other-user-roles-are-there" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Aké ďalšie používateľské roly existujú?</span></a><a href="#h-how-to-modify-agent-permissions" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Ako zmeniť povolenia agenta</span></a><a href="#h-how-can-agents-modify-their-agent-profiles" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Ako môžu agenti upravovať svoje profily agentov?</span></a><a href="#h-what-can-agents-modify-in-their-agent-profile" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title"> Čo môžu agenti upraviť vo svojom profile agenta?</span></a><a href="#h-personal-details" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Osobné informácie</span></a><a href="#h-notifications" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Upozornenia</span></a><a href="#h-tickets-chats-and-calls" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Tikety, chaty, a hovory</span></a><a href="#h-signature" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Podpis</span></a><a href="#h-settings" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Nastavenia</span></a><a href="#h-sounds" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Zvuky</span></a><a href="#h-performance-report" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Správy o výkonnosti</span></a><a href="#h-why-should-i-add-agents-to-my-account" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Prečo by som mal pridať agentov do svojho účtu?</span></a><a href="#h-what-skills-do-i-need-to-become-a-customer-service-agent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Aké zručnosti potrebujem, aby som sa stal agentom zákazníckeho servisu?</span></a><a href="#h-knowledge-base-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Zdroje znalostnej bázy</span></a><a href="#h-ready-to-increase-your-productivity-with-more-agents" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Ste pripravení zvýšiť svoju produktivitu s viacerými agentmi?</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.sk/app/themes/liveagent/assets/images/features-category_ticket-management.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.sk/app/themes/liveagent/assets/images/features-category_ticket-management.jpg" alt="Agenti" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/09/Agents.svg"> <img fetchpriority="high" src="https://www.liveagent.sk/wp/urlslab-download/82c9e5a05cfda662184e363695c24be6/Agents.svg" alt="Integrácia" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords Trial"> <div class="Signup__sidebar__title">Začnite bezplatnou skúšobnou verziou</div> <div class="Signup__sidebar__subtitle">30 days free trial</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="Trial"> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Celé meno" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Názov spoločnosti" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Vyberte názov svojej LiveAgent subdomény. 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href="https://www.liveagent.sk/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <h2 class="wp-block-heading" id="h-what-is-a-help-desk-agent">Kto je helpdesk agent?</h2> <p>Helpdesk agenti sú zástupcovia zákazníckej podpory. Poskytujú technickú pomoc a odpovedajú na všetky otázky, ktoré môžu mať potenciálni a existujúci zákazníci o vašej firme, produktoch alebo službách.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Agents.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Agents.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/9d5045b1866067e0a892155349d3dbf9/Mockup-Agents.png.webp 928w, https://www.liveagent.sk/wp/urlslab-download/f4ed87d376d8b71050af62a046acd43f/Mockup-Agents-300x187.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/2fdc5fb545682cf13e6a04c87f2e98d9/Mockup-Agents-768x479.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/693217e1e4107b8350e891e0ceb30ae3/Mockup-Agents-80x50.png.webp 80w, https://www.liveagent.sk/wp/urlslab-download/0048364471c032e3e52ea1d15dac5349/Mockup-Agents-40x25.png.webp 40w, https://www.liveagent.sk/wp/urlslab-download/05da25e543fdab0d8333b0afe3257e17/Mockup-Agents-537x335.png.webp 537w, https://www.liveagent.sk/wp/urlslab-download/e2444ca761875607fa25b80d40d344db/Mockup-Agents-641x400.png.webp 641w, https://www.liveagent.sk/wp/urlslab-download/d74c35f39338e8a20debec4e8b71b332/Mockup-Agents-185x115.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/22911c9b77a7f2548639decdb78d389e/Mockup-Agents-110x69.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/0f0e5a5d1f49335f5b52d72ec602d536/Mockup-Agents-485x303.png.webp 485w, https://www.liveagent.sk/wp/urlslab-download/75aa2308ac4c4b5e1afaa39a15548ce5/Mockup-Agents-35x22.png.webp 35w, https://www.liveagent.sk/wp/urlslab-download/135ee7fc5cd20ca3f2fb68936de7e7f6/Mockup-Agents-250x156.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 928px) 100vw, 928px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/bfa606cbdb5dc0e0dc88fa1d4b656f4a/Mockup-Agents.png 928w, https://www.liveagent.sk/wp/urlslab-download/13b926e93bf79d1d6c11c12ea2130d7b/Mockup-Agents-300x187.png 300w, https://www.liveagent.sk/wp/urlslab-download/d1e91d67038d7821eeef5d125ad13342/Mockup-Agents-768x479.png 768w, https://www.liveagent.sk/wp/urlslab-download/de5b4de6b8a51b1f02eeeea03f46a69b/Mockup-Agents-80x50.png 80w, https://www.liveagent.sk/wp/urlslab-download/4a27bdca5591af19c0af4024492be268/Mockup-Agents-40x25.png 40w, https://www.liveagent.sk/wp/urlslab-download/51cf2b344fda5fe5ff01ebed241bc1fb/Mockup-Agents-537x335.png 537w, https://www.liveagent.sk/wp/urlslab-download/2619e15de8e0df549b3794957cabb404/Mockup-Agents-641x400.png 641w, https://www.liveagent.sk/wp/urlslab-download/4ae617d9e78eba3363c92187f6115e30/Mockup-Agents-185x115.png 185w, https://www.liveagent.sk/wp/urlslab-download/b1467aaaa5008e37b6fcae552f0ba2a0/Mockup-Agents-110x69.png 110w, https://www.liveagent.sk/wp/urlslab-download/af5c7ca1e7bbaed89569a52acf0a93ca/Mockup-Agents-485x303.png 485w, https://www.liveagent.sk/wp/urlslab-download/25e53be2e2155c5cef7093bd7a9dfe7c/Mockup-Agents-35x22.png 35w, https://www.liveagent.sk/wp/urlslab-download/c0070054de00a2eb84d5f0be24059e87/Mockup-Agents-250x156.png 250w" urlslab-lazy="yes" sizes="(max-width: 928px) 100vw, 928px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/9d5045b1866067e0a892155349d3dbf9/Mockup-Agents.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="928" height="579" alt="Agenti" class="wp-image-201541" data-src="https://www.liveagent.sk/wp/urlslab-download/bfa606cbdb5dc0e0dc88fa1d4b656f4a/Mockup-Agents.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <h2 class="wp-block-heading" id="h-what-does-a-help-desk-agent-do"> Čo robí helpdesk agent?</h2> <p>Agenti technickej podpory môžu mať rôzne úlohy v závislosti od <a href="https://www.liveagent.sk/odvetvie/" title="LiveAgent: Žiadny inštalačný poplatok, 24/7 podpora, vylepšite CX a skráťte čas odozvy. Začnite s 1 mesačnou skúšobnou verziou zdarma!" hreflang="sk-SK" onover-preload="1">odvetvia</a> a podnikania, ktoré zastupujú. Spoločným menovateľom však je, že agenti helpdesk ponúkajú pomoc prostredníctvom <a href="https://www.liveagent.sk/tiketing-softver/" title="Objavte top 20 helpdesk tiketing softvérov pre rok 2024 s LiveAgentom, ktorý ponúka bezproblémovú zákaznícku starostlivosť na všetkých kanáloch. Vyskúšajte bezplatnú skúšobnú verziu bez nutnosti kreditnej karty a posilnite svoj podporný tím moderným tiketing systémom pre zvýšenú efektivitu. 24/7 zákaznícka podpora a intuitívne rozhranie zaručia spokojnosť vašich zákazníkov." hreflang="sk-SK" onover-preload="1">e-mailu</a>, <a href="https://www.liveagent.sk/live-chat-softver/" title="Objavte najlepší live chat softvér pre rok 2024 od LiveAgent! Rýchle funkcie, 24/7 podpora a bezplatná skúšobná verzia na 30 dní." hreflang="sk-SK" onover-preload="1">live chatu</a>, <a href="https://www.liveagent.sk/call-center-software/" title='Objavte najlepší call centrum softvér 2024! Bez poplatkov, 24/7 podpora, VoIP funkcie a bezplatná skúšobná verzia LiveAgent."' hreflang="sk-SK" onover-preload="1">telefónu</a> a často na <a href="https://www.liveagent.sk/zakaznicka-podpora-na-socialnych-sietach/" title='Spravujte zákaznícku podporu na sociálnych sieťach efektívne s LiveAgent. Tikety, integrácie a 30-dňová skúšobná verzia zdarma!"' hreflang="sk-SK" onover-preload="1">sociálnych médiách</a> a osobne. Zvyčajne riešia problémy súvisiace s:</p> <ul class="wp-block-list"> <li>Fakturáciu</li> <li>Vrátením peňazí</li> <li>Chyby</li> <li>Riešením problémov (Troubleshooting)</li> <li>Funkčnosťou</li> <li>Dostupnosťou</li> </ul> <p>Niektorí zástupcovia technickej podpory tiež pripravujú články a technické príručky <a href="https://www.liveagent.sk/softver-bazy-znalosti/" title="Objavte 20 najlepších softvérov pre znalostnú databázu na rok 2024! Porovnania, tipy a výhody pre firmy všetkých veľkostí." hreflang="sk-SK" onover-preload="1">znalostnej základne</a>, ktoré vysvetľujú, ako nastaviť, riešiť problémy a používať produkty/služby, ktoré ich spoločnosť predáva.</p> <figure class="wp-block-video"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.sk/wp/urlslab-download/b8361db0202d41b9807f68b56cb94f8d/LiveAgent_CustomerPortal.mp4" urlslab-lazy="yes" urlslab-id="62"></video></figure> <h2 class="wp-block-heading" id="h-how-to-add-agents-to-your-help-desk">Ako pridať agentov do vášho helpdesku</h2> <p>Ak chcete pozvať agentov do vášho helpdesku, musíte byť vlastníkom alebo správcom svojho účtu LiveAgenta. Upozorňujeme, že agenti nemôžu pridávať ani pozývať iných agentov do <a href="https://www.liveagent.sk/tiketing-softver/" title="Objavte top 20 helpdesk tiketing softvérov pre rok 2024 s LiveAgentom, ktorý ponúka bezproblémovú zákaznícku starostlivosť na všetkých kanáloch. Vyskúšajte bezplatnú skúšobnú verziu bez nutnosti kreditnej karty a posilnite svoj podporný tím moderným tiketing systémom pre zvýšenú efektivitu. 24/7 zákaznícka podpora a intuitívne rozhranie zaručia spokojnosť vašich zákazníkov." hreflang="sk-SK" onover-preload="1">tiketing softvéru</a>.</p> <ol class="wp-block-list"> <li><strong>Prihláste sa</strong> do služby LiveAgent.</li> <li>Kliknite na <strong>Konfigurácia.</strong></li> <li>Kliknite na <strong>Agenti.</strong></li> <li>Kliknite na oranžové tlačidlo <strong>Vytvoriť agenta</strong>.</li> </ol> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Create-agent.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Create Agent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/537f2aebaa639cc5b9609eea8d375683/Create-agent-1024x559.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/c0ed8b72c0308d6583f2fffec386ef95/Create-agent-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/93f6108976559e7f07fbab8a11c122bf/Create-agent-768x419.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/c78833b9eb00e8a6c9f1f9bbc1d79ee1/Create-agent-92x50.png.webp 92w, https://www.liveagent.sk/wp/urlslab-download/c8ddc244138fe029f5e6f80f9b4e9236/Create-agent-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/9cf0c5e07837095031c8922bf1cf0724/Create-agent-614x335.png.webp 614w, https://www.liveagent.sk/wp/urlslab-download/f6f12bbadd2d4dc07386b167d0e731c1/Create-agent-700x382.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/4fdb997fc8e56024d65eb3993be1b4f0/Create-agent-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/5455a6189f6920bba166774241de11cd/Create-agent-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/4b09b517a23c29865aa0bca9b4be8bec/Create-agent-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/2d345e97ae7341e15bf81540836f8e70/Create-agent-1024x559.png 1024w, https://www.liveagent.sk/wp/urlslab-download/d5de27e076c50e2c1e48740c354f1de7/Create-agent-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/5b14d6f9c37e2e9f553a7edaab54dc41/Create-agent-768x419.png 768w, https://www.liveagent.sk/wp/urlslab-download/aa5776fb3c27397924597735be4bdf08/Create-agent-92x50.png 92w, https://www.liveagent.sk/wp/urlslab-download/975c0219dbfcd2513f859510e455baa5/Create-agent-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/e34eb00883a6fe19bf980b9689e249ae/Create-agent-614x335.png 614w, https://www.liveagent.sk/wp/urlslab-download/fd2e92bb574780649dcc019ed3239922/Create-agent-700x382.png 700w, https://www.liveagent.sk/wp/urlslab-download/344ba5f35e7318291118689148ff506f/Create-agent-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/ebebd96b45822eab9e926ba7d6677661/Create-agent-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/ed182d50636a6d2aabc50a57ddbf244e/Create-agent-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/537f2aebaa639cc5b9609eea8d375683/Create-agent-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327112" data-src="https://www.liveagent.sk/wp/urlslab-download/2d345e97ae7341e15bf81540836f8e70/Create-agent-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <ol class="wp-block-list" start="5"> <li>Napíšte ich meno do panela <strong>Názov</strong>.</li> <li>Napíšte ich e-mailovú adresu do sekcie <strong>E-mail</strong>.</li> <li>Vyberte <strong>Rolu</strong>, ktorú im chcete prideliť.</li> <li>Vyberte ich <strong>Pohlavie</strong>.</li> <li>Kliknite na oranžové tlačidlo <strong>Vytvoriť</strong>.</li> </ol> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Create-agent-2.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Create Agent 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/3c4c9827d4546a7ac0f40e3dfab437be/Create-agent-2-1024x559.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/e728c2de2c6928bff3007ab79b5f1ad6/Create-agent-2-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/0ca0d40f3e2a4912135c7af4d931fed2/Create-agent-2-768x419.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/5fbbf13404dbc18d1506259dab815578/Create-agent-2-92x50.png.webp 92w, https://www.liveagent.sk/wp/urlslab-download/093dee73fdaf3ade87a0d8f8815addb8/Create-agent-2-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/4d38a60ea2c3ec358500ba4b84d5bc80/Create-agent-2-614x335.png.webp 614w, https://www.liveagent.sk/wp/urlslab-download/fd080265893704ca073f61d81e4283e3/Create-agent-2-700x382.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/56a99879a6efb7107fd3aa4aa4e7f6f5/Create-agent-2-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/74a13fe93f368c5aac7541c532a4a303/Create-agent-2-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/0fdc47875cdd4509f6c332d96d78198c/Create-agent-2-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/61a37c89aa21734f83d4c1d5556674cb/Create-agent-2-1024x559.png 1024w, https://www.liveagent.sk/wp/urlslab-download/7e4d78d26ce72971d76a3edbdb08753a/Create-agent-2-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/bb0fd509eccefd173ded087e2ecf9051/Create-agent-2-768x419.png 768w, https://www.liveagent.sk/wp/urlslab-download/84cfddd6b5119009ec5d847ded2d6a6f/Create-agent-2-92x50.png 92w, https://www.liveagent.sk/wp/urlslab-download/46b759c849a15114f28226c906757ae5/Create-agent-2-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/901bfe47d2f0c05e714f391dde929668/Create-agent-2-614x335.png 614w, https://www.liveagent.sk/wp/urlslab-download/b3ae6f6a262119e3a0ccef625ebef5cb/Create-agent-2-700x382.png 700w, https://www.liveagent.sk/wp/urlslab-download/e2772039f8768280160af435df4d28ca/Create-agent-2-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/056ed7b5be9aa082a65c1ddc8a7031bd/Create-agent-2-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/d701904fe27968631a0263be933b2cf1/Create-agent-2-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/3c4c9827d4546a7ac0f40e3dfab437be/Create-agent-2-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327141" data-src="https://www.liveagent.sk/wp/urlslab-download/61a37c89aa21734f83d4c1d5556674cb/Create-agent-2-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <p>Po kliknutí na tlačidlo Vytvoriť agent dostane <a href="https://www.liveagent.com/app/uploads/2020/02/invitation.png" urlslab_href_old="https://www.liveagent.sk/invitation/" title="App - Uploads - 2020 - 02 - Invitation.png" onover-preload="1">e-mailovú pozvánku</a> do vášho helpdesku, ktorá bude obsahovať jeho automaticky vygenerované prihlasovacie údaje.</p> <h2 class="wp-block-heading" id="h-how-many-agents-can-i-invite-into-my-liveagent-help-desk">Koľko agentov môžem pozvať do svojho LiveAgent helpdesku?</h2> <p>Helpdesk softvér od LiveAgenta vám umožňuje pozvať neobmedzený počet používateľov helpdesku do vášho účtu. Upozorňujeme však, že pridanie nových agentov do vášho helpdesku zvýši cenu vášho mesačného predplatného, pokiaľ nepoužívate <a href="https://www.liveagent.sk/bezplatny-ucet/" title="Chceli by ste získať bezplatný účet k softvéru LiveAgent? Neváhajte a zaregistrujte sa! Je to veľmi jednoduché a zaberie vám to len niekoľko málo minút." hreflang="sk-SK" onover-preload="1">bezplatný účet LiveAgenta</a>.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Start supporting your customers with LiveAgent</p> <p class="BlockDiscover__text">Invite an unlimited number of agents into your help desk and start providing excellent customer service. Start today with a free 30-day trial. No credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/skusobna-verzia/" class="Button Button--knockout" title="Zaregistrujte sa na 30-dňovú bezplatnú skúšobnú verziu LiveAgent a objavte najlepšie riešenie pre zákaznícku podporu ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Free trial</span> </a> <a href="https://www.liveagent.sk/ukazka-softveru/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Naplánujte si bezplatnú ukážku softvéru LiveAgent a objavte, ako môže vášmu podnikaniu pomôcť zlepšiť zákaznícku spokojnosť a zvýšiť predaje. Personalizované demo vám ukáže funkcie a integrácie, pričom môžete pozvať až 100 kolegov. Začnite bez záväzkov a spoznajte výhody LiveAgenta ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Zarezervujte si prehliadku softvéru cez telefonát</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-how-can-i-delete-an-agent">Ako môžem odstrániť agenta?</h2> <ol class="wp-block-list"> <li><strong>Prihláste sa</strong> do služby LiveAgent.</li> <li>Kliknite na <strong>Konfigurácia.</strong></li> <li>Kliknite na <strong>Agenti.</strong></li> <li>Nájdite <strong>tlačidlo smetného koša</strong> na pravej strane mena agenta. Kliknite na tlačidlo.</li> </ol> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/delete-agent.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/f8a1b78824806781f2bc90d24353c2e4/delete-agent-1024x559.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/8e006c6784ff473e5f06aa1a29a428f2/delete-agent-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/5b6cfcfd805fb7a9be609d933912b106/delete-agent-768x419.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/43816eb086e202a6cd092f3046b2a10e/delete-agent-92x50.png.webp 92w, https://www.liveagent.sk/wp/urlslab-download/4f3e50e5c173c9662af8a6d20bda924c/delete-agent-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/7635ae704259da3d9c8bc1f4da776af6/delete-agent-614x335.png.webp 614w, https://www.liveagent.sk/wp/urlslab-download/a536381a02cb5b67f04f223b7da75271/delete-agent-700x382.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/98d2ebbade588d792d8608cb9ad1b0fa/delete-agent-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/af420df7846342b5310dae1b8dbafbb1/delete-agent-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/eba714b420d74c02427e74ea0c69c437/delete-agent-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/02ce4f16970fabf059627b4f8fd78b59/delete-agent-1024x559.png 1024w, https://www.liveagent.sk/wp/urlslab-download/7cfcd329011b8dc7125940dded214166/delete-agent-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/2c819b22d88565040efce508ae41d2d6/delete-agent-768x419.png 768w, https://www.liveagent.sk/wp/urlslab-download/93c2359972fa5624df024b579a2f2d2e/delete-agent-92x50.png 92w, https://www.liveagent.sk/wp/urlslab-download/e40fb2ccd570e27e28fbe7feab6478a6/delete-agent-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/863ae1fad1f5e3770dad028906656bfc/delete-agent-614x335.png 614w, https://www.liveagent.sk/wp/urlslab-download/8a192d5a803144f786e1f7c35c6f7ac2/delete-agent-700x382.png 700w, https://www.liveagent.sk/wp/urlslab-download/33efb3d8b4d697b987627a96c666e8a0/delete-agent-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/22ea261b5b17a8804d2caa5c09895af1/delete-agent-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/a2751a30508b677d88f000f2e3e0f34a/delete-agent-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/f8a1b78824806781f2bc90d24353c2e4/delete-agent-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327174" data-src="https://www.liveagent.sk/wp/urlslab-download/02ce4f16970fabf059627b4f8fd78b59/delete-agent-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <p>5. Zobrazí sa potvrdzujúca správa. <strong>Potvrďte svoj výber</strong> kliknutím na oranžové tlačidlo <strong>Odstrániť agenta</strong>.</p> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/delete-agent-confirmation.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/a616e0043ba9f2e983e227cc144dd22c/delete-agent-confirmation-1024x560.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/e67fe62dfda02a5d76decbb3d0de87b6/delete-agent-confirmation-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/1e46d561fa2a25aa1dc03310f761b0b0/delete-agent-confirmation-768x420.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/54535c16971be08f8f45f1f8579d2be9/delete-agent-confirmation-91x50.png.webp 91w, https://www.liveagent.sk/wp/urlslab-download/c198e735a834584a80cf1fa0ccb11803/delete-agent-confirmation-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/556134d0078dc42aff13a20aa85acd1a/delete-agent-confirmation-613x335.png.webp 613w, https://www.liveagent.sk/wp/urlslab-download/87dabefa728d7f85a6d797d43e6fd8c4/delete-agent-confirmation-700x383.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/2bec9f59ad6d86ecbfd1b8609be13375/delete-agent-confirmation-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/bceeef59b2b947420e29e1c986bb9994/delete-agent-confirmation-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/f884eb3f8fab9f34d673ee82797b238e/delete-agent-confirmation-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/b8cc4f90c0b5ad5c4851f94bc0846f09/delete-agent-confirmation-1024x560.png 1024w, https://www.liveagent.sk/wp/urlslab-download/26db52c7b7c53d91e268716070bad2d3/delete-agent-confirmation-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/9b17c57b471c9709223f5f9819beec6a/delete-agent-confirmation-768x420.png 768w, https://www.liveagent.sk/wp/urlslab-download/ec0f70b53bd6ff129a6757f956ad469c/delete-agent-confirmation-91x50.png 91w, https://www.liveagent.sk/wp/urlslab-download/b87feb35b02b1cbe919ca06ccc1241c0/delete-agent-confirmation-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/51bd3a4af70cd43cb4542e09e97558a6/delete-agent-confirmation-613x335.png 613w, https://www.liveagent.sk/wp/urlslab-download/90688f0a6c78661f9b35a5f9c98be2ee/delete-agent-confirmation-700x383.png 700w, https://www.liveagent.sk/wp/urlslab-download/3e72efe067464c457416537311a85245/delete-agent-confirmation-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/861ec095aa4e334d2540d90657402dc1/delete-agent-confirmation-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/22695acc70d6407e4f2526ed709c748f/delete-agent-confirmation-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/a616e0043ba9f2e983e227cc144dd22c/delete-agent-confirmation-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="" class="wp-image-327208" data-src="https://www.liveagent.sk/wp/urlslab-download/b8cc4f90c0b5ad5c4851f94bc0846f09/delete-agent-confirmation-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h2 class="wp-block-heading" id="h-what-can-an-agent-do-in-liveagent">Čo môže agent robiť v LiveAgentovi?</h2> <p>Agenti sa môžu postarať o všetky požiadavky zákazníkov, odpovedať na chaty, telefónne hovory a správy zo všetkých ostatných kanálov, ktoré sú prepojené so softvérom vašej technickej podpory. Majú tiež možnosť spravovať články databázy znalostí.</p> <figure class="wp-block-video"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.sk/wp/urlslab-download/ded6ea1ceea998bf66acbb59050485a7/Everything-under-one-roof.mp4" urlslab-lazy="yes" urlslab-id="63"></video></figure> <p>Nemajú však prístup k možnostiam konfigurácie ani <a href="https://www.liveagent.sk/momayezat/sprava-zakaznickej-podpory/" title="Momayezat - Sprava Zakaznickej Podpory" onover-preload="1">informačným panelom prehľadov/analýzy</a>. Agenti majú prístup iba k svojim pracovným správam.</p> <h2 class="wp-block-heading" id="h-what-other-user-roles-are-there">Aké ďalšie používateľské roly existujú?</h2> <ul class="wp-block-list"> <li>Správca – Správcovia môžu konfigurovať systém, zobrazovať prehľady a spravovať ostatných používateľov.</li> <li>Vlastník – Vlastník je konkrétny typ správcu, ktorý okrem konfigurácie nastavení, prezerania zostáv a správy používateľov môže meniť/inovovať svoj plán predplatného LiveAgenta. Majú tiež prístup k fakturačným informáciám a faktúram.</li> </ul> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2019/09/owner-upgrade.png" data-lightbox="gallery" title="App - Uploads - 2019 - 09 - Owner Upgrade.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/90e24ec897358c557a126b91ffc7fc16/owner-upgrade-1024x559.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/0a48dfabb6ec77035d0a5e71263fcd79/owner-upgrade-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/da091d28ca8682a5dd553f8b06aeb159/owner-upgrade-768x419.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/c5031e8611f342dab25854612f698e4f/owner-upgrade-92x50.png.webp 92w, https://www.liveagent.sk/wp/urlslab-download/9e236e0c3b9f5f75bdcfe8f09827eb88/owner-upgrade-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/27b01c3a36f413f7c1796fe9d87cda45/owner-upgrade-614x335.png.webp 614w, https://www.liveagent.sk/wp/urlslab-download/70531f426cbe2e30d41ee2425c1973f0/owner-upgrade-700x382.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/b0bd42aec4c3a98528b80cd0212931b5/owner-upgrade-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/c98284c610590e6486cc0bb09bf6b333/owner-upgrade-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/3b54eed25fed5c25c7d7060c0ea5895a/owner-upgrade-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/5cd64fea8f07f0d1193d7d5c66a61cb9/owner-upgrade-1024x559.png 1024w, https://www.liveagent.sk/wp/urlslab-download/6db7e20e5dd38f058ec487f1101bc54c/owner-upgrade-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/5b73ee5475f15d1b163db8ca15bd2818/owner-upgrade-768x419.png 768w, https://www.liveagent.sk/wp/urlslab-download/77d5a02fe17aeb40b19d3950d59f9dba/owner-upgrade-92x50.png 92w, https://www.liveagent.sk/wp/urlslab-download/76d6810a3ee940ac5408be1ff87eac0e/owner-upgrade-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/ed987cb936260a3fdf28466721b32a36/owner-upgrade-614x335.png 614w, https://www.liveagent.sk/wp/urlslab-download/959a1fcb6ad23d27caf3ceadf644ac98/owner-upgrade-700x382.png 700w, https://www.liveagent.sk/wp/urlslab-download/c76573ac0531cee574250f69b4b876fc/owner-upgrade-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/e177e55900e8df1512e16db0dfc55a81/owner-upgrade-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/362d9510b55954e270109672f9b51d8e/owner-upgrade-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/90e24ec897358c557a126b91ffc7fc16/owner-upgrade-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327244" data-src="https://www.liveagent.sk/wp/urlslab-download/5cd64fea8f07f0d1193d7d5c66a61cb9/owner-upgrade-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-to-modify-agent-permissions">Ako zmeniť povolenia agenta</h2> <ol class="wp-block-list"> <li><strong>Prihláste sa</strong> do služby LiveAgent.</li> <li>Kliknite na <strong>Konfigurácia.</strong></li> <li>Kliknite na <strong>Agenti.</strong></li> <li>Nájdite <strong>tlačidlo ceruzka/upraviť</strong> na pravej strane mena agenta. Kliknite na tlačidlo.</li> <li>Nájdite pole <strong>Rola</strong>. Vyberte rolu, ktorú im chcete prideliť.</li> <li>Kliknite na oranžové tlačidlo <strong>Uložiť</strong>.</li> </ol> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/edit-agent-role.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Edit Agent Role.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/aad113f1cad1a9d332f3e16f32780d64/edit-agent-role-1024x561.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/12812b8e3b02661e3b4fb715cccff063/edit-agent-role-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/83c0026b4d534eff9acc3bd3d7ede9ba/edit-agent-role-768x420.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/f90f4d0756b0b3c08ff71bf849f0ef75/edit-agent-role-91x50.png.webp 91w, https://www.liveagent.sk/wp/urlslab-download/aef171674543477d3bfd6022f6f18b63/edit-agent-role-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/20149ed26a6394da7e3510d0e8385ba7/edit-agent-role-612x335.png.webp 612w, https://www.liveagent.sk/wp/urlslab-download/820e5ad97c0d731492ed8cba41a7b894/edit-agent-role-700x383.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/6f4899022ccdb3148c640cbc7ed0de71/edit-agent-role-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/ff5eeba708641c7254c7ee7f3dad0f53/edit-agent-role-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/6429bcce5622dcdf09c8d49e6a92f0b6/edit-agent-role-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/35582a1df02dbe57f203dd70a28a4779/edit-agent-role-1024x561.png 1024w, https://www.liveagent.sk/wp/urlslab-download/14de07329522fa42dc8baf37c0756e20/edit-agent-role-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/df754a1ee48617f40e070097899584da/edit-agent-role-768x420.png 768w, https://www.liveagent.sk/wp/urlslab-download/fa35e8782514d18ee263b18599a0b7f9/edit-agent-role-91x50.png 91w, https://www.liveagent.sk/wp/urlslab-download/63dc7da97046bbee8d8ae76a17bcbcc7/edit-agent-role-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/902bb5dc4bd3dbad1dcdbaccf64848fc/edit-agent-role-612x335.png 612w, https://www.liveagent.sk/wp/urlslab-download/2c99f1e9440a17cdbcd7fa6e8a9b8ce4/edit-agent-role-700x383.png 700w, https://www.liveagent.sk/wp/urlslab-download/8df4c55974d988ccdeb85028c095473b/edit-agent-role-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/02b9d06cdbf73b67cafc5fa9f5044179/edit-agent-role-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/2b24872b5a2a1fa86329620d67dac420/edit-agent-role-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/aad113f1cad1a9d332f3e16f32780d64/edit-agent-role-1024x561.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="561" alt="" class="wp-image-327273" data-src="https://www.liveagent.sk/wp/urlslab-download/35582a1df02dbe57f203dd70a28a4779/edit-agent-role-1024x561.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-can-agents-modify-their-agent-profiles">Ako môžu agenti upravovať svoje profily agentov?</h2> <p>Ak chcete upraviť svoj profil a preferencie, agenti môžu jednoducho kliknúť na svoj avatar/profilový obrázok v pravom hornom rohu obrazovky a kliknúť na položku <strong>Upraviť profil</strong>.</p> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Edit-agent-profile.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Edit Agent Profile.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/7b7645584542c181fe751bed35cac4b3/Edit-agent-profile-1024x558.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/9dbe732020834733fca1963ae8016146/Edit-agent-profile-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/9931403ae0dcdb66272edfeace8664fa/Edit-agent-profile-768x419.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/d003019f3a104028ec887d43ec7f7183/Edit-agent-profile-92x50.png.webp 92w, https://www.liveagent.sk/wp/urlslab-download/00b691de90c1cd0059cc29e4169ef453/Edit-agent-profile-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/13d32d6d7206c90e236337d53a87ffe2/Edit-agent-profile-614x335.png.webp 614w, https://www.liveagent.sk/wp/urlslab-download/3c0e0fd8b6bdfb0c3b67d3be8526b800/Edit-agent-profile-700x382.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/b9d369149b2506d2ec1e15723aeab1ba/Edit-agent-profile-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/b4c2cb0c5d41e1c7e911f24926a07d59/Edit-agent-profile-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/e08c851cfb85063216f99948ea5af112/Edit-agent-profile-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/ba56e00bead37cce4d7bc79a058cbf5b/Edit-agent-profile-1024x558.png 1024w, https://www.liveagent.sk/wp/urlslab-download/d0d21f8dc678ab386afb7ba01e5fce4f/Edit-agent-profile-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/bf6ea045fbfd74fb88f1e431e7274a34/Edit-agent-profile-768x419.png 768w, https://www.liveagent.sk/wp/urlslab-download/88f9a46677b29bee17c43d27baac9723/Edit-agent-profile-92x50.png 92w, https://www.liveagent.sk/wp/urlslab-download/19658deca3824c13eb4e138a610477f4/Edit-agent-profile-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/3346621f8875222ec391caa3bae7f160/Edit-agent-profile-614x335.png 614w, https://www.liveagent.sk/wp/urlslab-download/4f5159275c28e11f783e07ccfb484c2a/Edit-agent-profile-700x382.png 700w, https://www.liveagent.sk/wp/urlslab-download/c75c0e81cd71157edb8c91acc6a9c7e2/Edit-agent-profile-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/2251250d2688fe9ee410e564f4f455a8/Edit-agent-profile-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/761ac62d39b2ba826f413b7f4cb70711/Edit-agent-profile-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/7b7645584542c181fe751bed35cac4b3/Edit-agent-profile-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-327515" data-src="https://www.liveagent.sk/wp/urlslab-download/ba56e00bead37cce4d7bc79a058cbf5b/Edit-agent-profile-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure> <h2 class="wp-block-heading" id="h-what-can-agents-modify-in-their-agent-profile"> Čo môžu agenti upraviť vo svojom profile agenta?</h2> <h3 class="wp-block-heading" id="h-personal-details">Osobné informácie</h3> <ul class="wp-block-list"> <li>Fotku/avatar (profilový obrázok)</li> <li>Meno</li> <li>Alias</li> <li>Pohlavie</li> <li>Heslo</li> <li>2- Faktorovú autentifikáciu</li> </ul> <figure class="wp-block-image aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2021/06/agent-personal-details-e1624629830726.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Personal Details E1624629830726.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/aef2237a20b5cefee10889cdc10751cf/agent-personal-details-e1624629830726.png.webp 3358w, https://www.liveagent.sk/wp/urlslab-download/25ce73a6d00b31f146e92cd45d4467bb/agent-personal-details-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/c19c67f1af6998f434ac3f9665540d7f/agent-personal-details-1024x560.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/dab7e14b817e0ba84bdafb39a157eacf/agent-personal-details-768x420.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/4f730c61ac547363f08d48863d2f1f67/agent-personal-details-91x50.png.webp 114w, https://www.liveagent.sk/wp/urlslab-download/43cd67c099cac6b6a68bdcfccb5c5b46/agent-personal-details-46x25.png.webp 57w, https://www.liveagent.sk/wp/urlslab-download/ec6615704bcf6180ff076624c6a3d0fd/agent-personal-details-613x335.png.webp 766w, https://www.liveagent.sk/wp/urlslab-download/a0cf9b2ff885cb1bbe319ae43ea42835/agent-personal-details-700x383.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/17bebb2d303350014047cb2f614ddde5/agent-personal-details-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/3d9702e52b94b3cb2ff19e3b8b631223/agent-personal-details-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/8b9ff8e15aad50df3dc02500b4d7c5e7/agent-personal-details-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 3358px) 100vw, 3358px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/919e4af04c2948c8ca3ffca2e8d8141b/agent-personal-details-e1624629830726.png 3358w, https://www.liveagent.sk/wp/urlslab-download/4c17a816c3efa77e59670231a4c90134/agent-personal-details-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/d80b7c5cc40d4800aa18a820f6518c7c/agent-personal-details-1024x560.png 1024w, https://www.liveagent.sk/wp/urlslab-download/a482c1f2b783fe785151cbef61884763/agent-personal-details-768x420.png 768w, https://www.liveagent.sk/wp/urlslab-download/147f19e36a534ed3c809f4cd81588822/agent-personal-details-91x50.png 114w, https://www.liveagent.sk/wp/urlslab-download/fe4242e1a4811a038efb590dfab182f7/agent-personal-details-46x25.png 57w, https://www.liveagent.sk/wp/urlslab-download/cdfa956a7463999a1eaea7a9327b9e61/agent-personal-details-613x335.png 766w, https://www.liveagent.sk/wp/urlslab-download/cdb475af1acc11a4abf46b9e49243be0/agent-personal-details-700x383.png 700w, https://www.liveagent.sk/wp/urlslab-download/de88c8fb40a7d58ae27abc15fa51386e/agent-personal-details-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/4dee8a4a264531c85b9165b82854cce5/agent-personal-details-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/1b492925234255b2a068f555d1056836/agent-personal-details-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 3358px) 100vw, 3358px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/aef2237a20b5cefee10889cdc10751cf/agent-personal-details-e1624629830726.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="3358" height="1469" alt="" class="wp-image-327304" data-src="https://www.liveagent.sk/wp/urlslab-download/919e4af04c2948c8ca3ffca2e8d8141b/agent-personal-details-e1624629830726.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a></figure> <h3 class="wp-block-heading" id="h-notifications">Upozornenia</h3> <ul class="wp-block-list"> <li>E-mailové upozornenia</li> <li><a href="https://www.liveagent.ae/altakamol/slack/" title="تكامل Slack مع LiveAgent يضمن إشعارات تلقائية لتذاكر الدعم داخل Slack، مما يحسن التواصل وخدمة العملاء بسهولة." hreflang="ar" onover-preload="1">Slack</a> upozornenia</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-notifications.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Notifications.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/1043c24a86e23cb1a807b1c8436e8bf4/Agent-notifications-1024x558.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/d7db8df3e3f0a8cb4f422086eabcc3b1/Agent-notifications-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/fc6ed2b1a50601239eb9c2499f624c98/Agent-notifications-768x419.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/ea6ee30add6323a479ca096d0474091b/Agent-notifications-92x50.png.webp 92w, https://www.liveagent.sk/wp/urlslab-download/790ba2cf8f4fab05205f95bb49889b82/Agent-notifications-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/76e8f94ca84a406640489e543d958f2e/Agent-notifications-614x335.png.webp 614w, https://www.liveagent.sk/wp/urlslab-download/5e55c33feec2c399f748a2fefbffd5d8/Agent-notifications-700x382.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/9c8283ba3741a15ca8a7ea2d7690f70b/Agent-notifications-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/41900dee24fd9e8a450a9396042cadaf/Agent-notifications-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/bd7503d4659b2b8e41b6d506a6d0e144/Agent-notifications-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/77cb327cc0e8648c4ed416ca3f5bf961/Agent-notifications-1024x558.png 1024w, https://www.liveagent.sk/wp/urlslab-download/616f058c34314e706b18d04e1b9857fb/Agent-notifications-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/b24ecfd6ad4ec1b1aa1c13c4038a9ed3/Agent-notifications-768x419.png 768w, https://www.liveagent.sk/wp/urlslab-download/a0268d0d77693d6a29a4d1d0d08a7f17/Agent-notifications-92x50.png 92w, https://www.liveagent.sk/wp/urlslab-download/611f6206a766bedad03f3e022a939401/Agent-notifications-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/9e8c79515346732c63e579d2cabd816a/Agent-notifications-614x335.png 614w, https://www.liveagent.sk/wp/urlslab-download/9c80786fde7781b82c89ccfef6dfd303/Agent-notifications-700x382.png 700w, https://www.liveagent.sk/wp/urlslab-download/40b69308793737ba73787f79855a1c4b/Agent-notifications-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/44818ec7f79fb573abc64b24b2f22915/Agent-notifications-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/756358f8c88abec6aa80f1180fd23e96/Agent-notifications-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/1043c24a86e23cb1a807b1c8436e8bf4/Agent-notifications-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-327335" data-src="https://www.liveagent.sk/wp/urlslab-download/77cb327cc0e8648c4ed416ca3f5bf961/Agent-notifications-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a></figure> <h3 class="wp-block-heading" id="h-tickets-chats-and-calls">Tikety, chaty, a hovory</h3> <ul class="wp-block-list"> <li><a href="https://www.liveagent.sk/funkcie/oddelenia/" urlslab_href_old="https://www.liveagent.sk/momayezat/oddelenia/" title="Optimalizujte zákaznícku podporu s funkciou Oddelenia v LiveAgent. Rozdeľte agentov podľa produktov, lokalít alebo zodpovedností, a zabezpečte rýchlejšie riešenie tiketov. Vytvorte špecifické pravidlá a podpisy pre každé oddelenie a zlepšite efektivitu vašej podpory. Vyskúšajte zdarma!" hreflang="sk-SK" onover-preload="1">Oddelenia</a>, z ktorých budete dostávať tikety, chaty a hovory</li> <li>Zariadenia call centra</li> <li>Rozšírenia call centra</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-calls.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Calls.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/1346008f20e7da5ae0e210a8b5440634/Agent-calls-1024x560.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/d317d050ad5f2e24f7e78670ab97ba5b/Agent-calls-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/d7ceb339f8414222c529b849cf36ae0e/Agent-calls-768x420.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/1482a013c50a7c24347e2f219c31b7ac/Agent-calls-91x50.png.webp 91w, https://www.liveagent.sk/wp/urlslab-download/672e536d37cd28b10026e7d54f3abef4/Agent-calls-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/3eab426f41635eae5d03152f9b125cbd/Agent-calls-612x335.png.webp 612w, https://www.liveagent.sk/wp/urlslab-download/e9dbad31af12e0c558b787f39d00585a/Agent-calls-700x383.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/d354fae69575a3167a26282ec4850b0d/Agent-calls-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/3064a4a802cdb850b52684ba44cb854d/Agent-calls-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/994e7aeade71975258df21c7423e8c4f/Agent-calls-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/06ad585b20a3f6aca447317ec6b13259/Agent-calls-1024x560.png 1024w, https://www.liveagent.sk/wp/urlslab-download/7b898a2bf898489ce17c18ccfac54f2e/Agent-calls-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/7ae33d857a7a17bbaf2b5dc49d4df8fc/Agent-calls-768x420.png 768w, https://www.liveagent.sk/wp/urlslab-download/29a40b278c5a37781bb619921f728292/Agent-calls-91x50.png 91w, https://www.liveagent.sk/wp/urlslab-download/f86e9b52391404ff252b0fcbdd1252a7/Agent-calls-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/d4912882c7b92cb5037a3d776857b14e/Agent-calls-612x335.png 612w, https://www.liveagent.sk/wp/urlslab-download/59d8876f833138b8164705887ba39d0c/Agent-calls-700x383.png 700w, https://www.liveagent.sk/wp/urlslab-download/cafeb1f628fca7dbc51d44a4bd39fdf8/Agent-calls-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/2f89bcaf8b5284ea79a3cf86695f9af3/Agent-calls-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/f9374b08c3f9d5bd2d0f512db7067f32/Agent-calls-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/1346008f20e7da5ae0e210a8b5440634/Agent-calls-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="" class="wp-image-327364" data-src="https://www.liveagent.sk/wp/urlslab-download/06ad585b20a3f6aca447317ec6b13259/Agent-calls-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a></figure> <h3 class="wp-block-heading" id="h-signature">Podpis</h3> <ul class="wp-block-list"> <li>Podpis, ktorý sa pridá na koniec všetkých odchádzajúcich správ</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-signature.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Signature.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/c175c1a70b2297e8424c1029aac4e53c/Agent-signature-1024x559.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/cd66393d460c6e56e488cbf8751892c7/Agent-signature-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/9b30c08ba6e7e8d0a338325c812445ee/Agent-signature-768x419.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/9790b7a4cec5260d7badfa52151ea8d8/Agent-signature-92x50.png.webp 92w, https://www.liveagent.sk/wp/urlslab-download/b05a1c93cfb3ff0e5d75190e1c2c4ea5/Agent-signature-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/812e02846327e7b755dba817fa4d7818/Agent-signature-613x335.png.webp 613w, https://www.liveagent.sk/wp/urlslab-download/4facf57451ec89bac0d586ff94d2b75b/Agent-signature-700x382.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/be52c372995a479f0cf9c20169673e43/Agent-signature-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/129a254d401931a9f2dd5da18cbe53f4/Agent-signature-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/b8a8c12bb730e37a6f6861655096ade7/Agent-signature-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/fb7dfa1ce5adfb884f1bf05e91e87364/Agent-signature-1024x559.png 1024w, https://www.liveagent.sk/wp/urlslab-download/fdc5668b81f9fd59c62670f5536c6dbc/Agent-signature-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/ba4c9a72b6e16dbeb9e70d3730e156b0/Agent-signature-768x419.png 768w, https://www.liveagent.sk/wp/urlslab-download/364f53663ce62983a902216ec00a57dd/Agent-signature-92x50.png 92w, https://www.liveagent.sk/wp/urlslab-download/88e806393a1db5a4e0f81ee56f9b9d64/Agent-signature-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/027358c00c9445c6fc5823641ae3556b/Agent-signature-613x335.png 613w, https://www.liveagent.sk/wp/urlslab-download/672cbc6ade8aada53b41479c9a2e19eb/Agent-signature-700x382.png 700w, https://www.liveagent.sk/wp/urlslab-download/9e01ecedf16bd2d8752658432b6a2a34/Agent-signature-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/8f7f571a0e90ad70e12cecc7c37856b4/Agent-signature-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/f9323e2e520c95e080cc4ff3680f3144/Agent-signature-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/c175c1a70b2297e8424c1029aac4e53c/Agent-signature-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327395" data-src="https://www.liveagent.sk/wp/urlslab-download/fb7dfa1ce5adfb884f1bf05e91e87364/Agent-signature-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure> <h3 class="wp-block-heading" id="h-settings">Nastavenia</h3> <ul class="wp-block-list"> <li>Tému panela agentov</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-settings.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Settings.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/d3acb383fff78de71a347aff21f07eb1/Agent-settings-1024x558.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/e6257c29a55c46090e818f758f537401/Agent-settings-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/74b82c93bff4c6cb7584f8bafa2f7e96/Agent-settings-768x419.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/997f044175b68bba68f335f82134ac52/Agent-settings-92x50.png.webp 92w, https://www.liveagent.sk/wp/urlslab-download/84e0bf6f597dac23a26b971523ac37e2/Agent-settings-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/971c29c63467d62c3eb51d4cd37ef5b4/Agent-settings-614x335.png.webp 614w, https://www.liveagent.sk/wp/urlslab-download/79f2f44a307c04ce4443f76a8653e58d/Agent-settings-700x382.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/9315d35039e3cf8da0dc1e5dbf99139d/Agent-settings-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/3526dce5ef758d575196b9b52971d52f/Agent-settings-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/b019a11f07bb34df4706a9da341d93f3/Agent-settings-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/e3a3a03e157c8bf77da23524e8dbaa42/Agent-settings-1024x558.png 1024w, https://www.liveagent.sk/wp/urlslab-download/ca59705bbafc933d7746d1b2657225cd/Agent-settings-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/77affb3b6e8c3286c8d31a4fca4c1a39/Agent-settings-768x419.png 768w, https://www.liveagent.sk/wp/urlslab-download/0c9a5e42b87b68a8ff5cd5ed5e4962a5/Agent-settings-92x50.png 92w, https://www.liveagent.sk/wp/urlslab-download/320ebd983b57eeb0fcde66175413f29d/Agent-settings-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/52eb52f139fb6074f4de874d0371167a/Agent-settings-614x335.png 614w, https://www.liveagent.sk/wp/urlslab-download/f6a2c407b25f88a1c775fee9043d3472/Agent-settings-700x382.png 700w, https://www.liveagent.sk/wp/urlslab-download/6f3ed0f2baf97651a19080f1e4c98890/Agent-settings-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/50ad24555556ff029a69df64701b0e78/Agent-settings-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/dc4769f1cef42c2e1fb3c85d1f149eb9/Agent-settings-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/d3acb383fff78de71a347aff21f07eb1/Agent-settings-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-327424" data-src="https://www.liveagent.sk/wp/urlslab-download/e3a3a03e157c8bf77da23524e8dbaa42/Agent-settings-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a></figure> <h3 class="wp-block-heading" id="h-sounds">Zvuky</h3> <ul class="wp-block-list"> <li>Zvuky upozornení na nové hovory, nové chaty, nové správy, nové systémové správy a nové tikety</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-sounds.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Sounds.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/68f7cc8383f4835046a2da264b13e964/Agent-sounds-1024x521.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/d272c2445dc8c2635d65f74bac1dd359/Agent-sounds-300x153.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/40308d550d24f6a45d235eadf8334f72/Agent-sounds-768x390.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/02f34d5e26ca4cc16a5e92790f00adad/Agent-sounds-98x50.png.webp 98w, https://www.liveagent.sk/wp/urlslab-download/9ec58b065dfadcd2068f845b9db49d6f/Agent-sounds-49x25.png.webp 49w, https://www.liveagent.sk/wp/urlslab-download/abe7fcab127b99a6644631c524b7f161/Agent-sounds-659x335.png.webp 659w, https://www.liveagent.sk/wp/urlslab-download/cf86fd68c5ca83d054fac3538b541a9a/Agent-sounds-700x356.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/f1905086b89d5c06b88df1d5640da40a/Agent-sounds-185x94.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/9819dcacad66c2f26a1e4107f0113f51/Agent-sounds-110x56.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/4a5bc65e89af1258c03c004a8d909ef9/Agent-sounds-485x247.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/8d833821ce823612b157ab816f9595a1/Agent-sounds-1024x521.png 1024w, https://www.liveagent.sk/wp/urlslab-download/51bbad2a50844cb2b2d05c1eefd118bc/Agent-sounds-300x153.png 300w, https://www.liveagent.sk/wp/urlslab-download/9290160ac0b9843126b9612afc8d3afd/Agent-sounds-768x390.png 768w, https://www.liveagent.sk/wp/urlslab-download/a3a55ae2743bc21b3a9cbd40e477c53d/Agent-sounds-98x50.png 98w, https://www.liveagent.sk/wp/urlslab-download/8115a0ea32db34d1a8f9d5a9faf3be54/Agent-sounds-49x25.png 49w, https://www.liveagent.sk/wp/urlslab-download/7e9c00f218a69651d7c4af10ebc23ffe/Agent-sounds-659x335.png 659w, https://www.liveagent.sk/wp/urlslab-download/22789298cb2649cbbd7c02df0bbc8cf1/Agent-sounds-700x356.png 700w, https://www.liveagent.sk/wp/urlslab-download/582f2889dd820de3da2e5d3ebda3d241/Agent-sounds-185x94.png 185w, https://www.liveagent.sk/wp/urlslab-download/fc5008fa6e69a44ea2bb10dfb37331fb/Agent-sounds-110x56.png 110w, https://www.liveagent.sk/wp/urlslab-download/a6b113f3e9abb7d354aa6ff70fc973b9/Agent-sounds-485x247.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/68f7cc8383f4835046a2da264b13e964/Agent-sounds-1024x521.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="521" alt="" class="wp-image-327454" data-src="https://www.liveagent.sk/wp/urlslab-download/8d833821ce823612b157ab816f9595a1/Agent-sounds-1024x521.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a></figure> <h3 class="wp-block-heading" id="h-performance-report">Správy o výkonnosti</h3> <ul class="wp-block-list"> <li>Hodnoty <a href="https://www.liveagent.sk/funkcie/sprava-o-vykone/" urlslab_href_old="https://www.liveagent.sk/momayezat/sprava-o-vykone/" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK" onover-preload="1">prehľadu výkonnosti</a> (Prehľad výkonnosti si budete môcť zobraziť podľa mesiaca, týždňa, dňa, hodiny atď.)</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-performance.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Performance.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/c5e4bf76026dcbd8293e7417c6881a1d/Agent-performance-1024x560.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/857b62a8249bac0ffc484c2eb61b3c77/Agent-performance-300x164.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/36a8b846f5cf4b4b12d5fe7a6ed52b58/Agent-performance-768x420.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/147f967201c86e162a482e2ba52f6ce7/Agent-performance-91x50.png.webp 91w, https://www.liveagent.sk/wp/urlslab-download/ff6a2db7aa3f2022bf0b10771597f302/Agent-performance-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/0912e7053e1aa50004c1d33c11a1d22c/Agent-performance-612x335.png.webp 612w, https://www.liveagent.sk/wp/urlslab-download/958f8e64d10f76695e53b162899e35ff/Agent-performance-700x383.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/a1adf182f9387082f602550a57000bab/Agent-performance-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/c4fe34d8509489db33f228ece0307d45/Agent-performance-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/c47d6c07c4f64ccab5ef0cbe062adab0/Agent-performance-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/aed84ba817818848293ab4a5a6bdc749/Agent-performance-1024x560.png 1024w, https://www.liveagent.sk/wp/urlslab-download/3506471cdb32b1997ef4da282f506b83/Agent-performance-300x164.png 300w, https://www.liveagent.sk/wp/urlslab-download/0915ef3dd814fba350915b5dc9d81ab0/Agent-performance-768x420.png 768w, https://www.liveagent.sk/wp/urlslab-download/3b98dbb0bc86643ad62453ad38ad32a5/Agent-performance-91x50.png 91w, https://www.liveagent.sk/wp/urlslab-download/376765ebde9dd4f3560fc21eba78f90b/Agent-performance-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/cc3e7346e88900e6417eeb3b3f1a26ed/Agent-performance-612x335.png 612w, https://www.liveagent.sk/wp/urlslab-download/a2a94c0a5933df7d6c59d6a9ee96a41f/Agent-performance-700x383.png 700w, https://www.liveagent.sk/wp/urlslab-download/679b09fe5a9401cfa16be277b89f84fc/Agent-performance-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/3950cc9e39fbfce21e53a95500dcecc9/Agent-performance-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/8be038b828c58761bc55edb1cdd01129/Agent-performance-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/c5e4bf76026dcbd8293e7417c6881a1d/Agent-performance-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="" class="wp-image-327484" data-src="https://www.liveagent.sk/wp/urlslab-download/aed84ba817818848293ab4a5a6bdc749/Agent-performance-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a></figure> <h2 class="wp-block-heading" id="h-why-should-i-add-agents-to-my-account">Prečo by som mal pridať agentov do svojho účtu?</h2> <p>Ak nie ste malý podnik alebo <a href="https://www.liveagent.sk/podnik/podnikatel/" title="Rozšírte svoje podnikanie s LiveAgent – top help desk softvér pre rok 2020. Skúšajte 30 dní zdarma a zlepšite zákaznícku podporu!" hreflang="sk-SK" onover-preload="1">samostatný podnikateľ</a>, odporúča sa pridať si agentov do svojho účtu technickej podpory, aby ste mohli začať odpovedať na e-maily zákazníkov, hovory a chaty na čas. Robiť všetko svojpomocne môže byť zdrvujúce, najmä ak vám každý deň prichádzajú tony tiketov.</p> <h2 class="wp-block-heading" id="h-what-skills-do-i-need-to-become-a-customer-service-agent">Aké zručnosti potrebujem, aby som sa stal agentom zákazníckeho servisu?</h2> <p>Zástupcovia služieb zákazníkom musia byť vynikajúcimi komunikátormi v písomnej a ústnej komunikácii. Musia mať aktívne schopnosti počúvať, empatiu a dôkladnú znalosť vašich produktov a služieb. Úspešní agenti podpory sa musia bez problémov orientovať vo firemnom <a href="https://www.liveagent.sk/tiketing-softver/" title="Objavte top 20 helpdesk tiketing softvérov pre rok 2024 s LiveAgentom, ktorý ponúka bezproblémovú zákaznícku starostlivosť na všetkých kanáloch. Vyskúšajte bezplatnú skúšobnú verziu bez nutnosti kreditnej karty a posilnite svoj podporný tím moderným tiketing systémom pre zvýšenú efektivitu. 24/7 zákaznícka podpora a intuitívne rozhranie zaručia spokojnosť vašich zákazníkov." hreflang="sk-SK" onover-preload="1">tiketing softvéri</a>. Okrem toho by mali byť:</p> <ul class="wp-block-list"> <li>Analitickí</li> <li>Technicky zruční</li> <li>Schopní <a href="https://www.liveagent.sk/test-pisania/" title="Zlepšite rýchlosť písania a produktivitu s LiveAgent testom písania. Prekvapte zákazníkov bleskovými odpoveďami!" hreflang="sk-SK" onover-preload="1">písať rýchlo a presne</a> (Neváhajte a vyskúšajte náš bezplatný test písania! Dokážete písať tak rýchlo ako zástupca podpory? Skúste dosiahnuť 80 WPM)</li> <li>Schopní vysvetliť zložité pojmy ľahko zrozumiteľnými pojmami</li> <li>Dobre sa orientovať v zvládaní stresových situácií</li> <li>Vedieť hovoriť tak, aby ovládli svoje emócie</li> <li>Schopní pracovať na viacerých úlohách naraz</li> <li>Flexibilní v ich pracovnom rozvrhu</li> <li>Hovoriť viac ako jedným jazykom (nepovinné, ale preferované)</li> </ul> <div class="youtube_urlslab_loader" data-ytid="3zYfDwqNj0U" width="560" height="315"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent Product Tour | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M145S</strong><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/22011f48a02f8161abe4240ce9e7fe48/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.sk/wp/urlslab-download/e10b69843ec1a60996a180075451aaea/hqdefault.jpg" alt="Youtube video: LiveAgent Product Tour" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="46"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:32+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <h2 class="wp-block-heading" id="h-knowledge-base-resources">Zdroje znalostnej bázy</h2> <p>Ak sa chcete dozvedieť viac o agentoch služieb zákazníkom a zručnostiach, ktoré potrebujú ovládať, pozrite si našu vedomostnú základňu, blog, akadémiu a glosár.</p> <ul class="wp-block-list"> <li><a href="https://www.liveagent.sk/test-pisania/" title="Zlepšite rýchlosť písania a produktivitu s LiveAgent testom písania. Prekvapte zákazníkov bleskovými odpoveďami!" hreflang="sk-SK" onover-preload="1">Bezplatný test písania</a></li> <li><a href="https://www.liveagent.com/app/uploads/2020/07/Agent.svg" urlslab_href_old="https://www.liveagent.sk/agent-2/" title="App - Uploads - 2020 - 07 - Agent.svg" onover-preload="1">Agenti</a></li> <li><a href="https://support.liveagent.com/904470-Agent-Accounts-Creation-and-Configuration-Overview?r=1" urlslab_href_old="https://support.liveagent.com/904470-Agents-and-users/" title="Learn how to create, configure, and manage agent accounts in LiveAgent to optimize your customer support team's efficiency." hreflang="en-US">Agenti a používatelia</a></li> <li><a href="https://support.liveagent.com/729479-How-to-add-Agents-in-LiveAgent?_gl=1*1lhebsu*_ga*MjAwMDkzMjY3My4xNjE5MTgzMjA5*_ga_T9HBB9KMVK*MTYyNDYyNTI4MC4xNTkuMS4xNjI0NjI1MzUyLjA.&_ga=2.196551720.568867986.1624259109-2000932673.1619183209" title="Learn to add agents in LiveAgent with our step-by-step video guide. Customize roles, notifications, and performance settings easily!" hreflang="en-US">Ako pridať agentov v LiveAgentovi</a></li> <li><a href="https://www.liveagent.com/blog/real-estate-customer-service/" urlslab_href_old="https://www.liveagent.com/blog/real-estate-customer-service-mistakes-that-your-agents-should-avoid-at-all-costs/" title="Master real estate customer service with strategies like active listening, fast responses, and tools like LiveAgent. Build trust and loyalty!" hreflang="en-US" onover-preload="1">Chyby pri poskytovaní služieb zákazníkom v oblasti nehnuteľností, ktorým by sa vaši makléri mali za každú cenu vyhnúť</a></li> <li><a href="https://www.liveagent.com/customer-support-glossary/customer-service-tools/" urlslab_href_old="https://www.liveagent.com/blog/top-7-useful-tools-for-it-support-agents/" title="Discover top customer service tools like live chat, CRM, and social media support to boost satisfaction and streamline interactions. Try LiveAgent!" hreflang="en-US" onover-preload="1">Top 7 užitočných nástrojov pre agentov IT podpory</a></li> </ul> <h2 class="wp-block-heading" id="h-ready-to-increase-your-productivity-with-more-agents">Ste pripravení zvýšiť svoju produktivitu s viacerými agentmi?</h2> <p>Zistite, aké jednoduché môžu byť služby zákazníkom so službou LiveAgenta. Vyskúšajte našu exkluzívnu <a href="https://www.liveagent.sk/skusobna-verzia/" title="Zaregistrujte sa na 30-dňovú bezplatnú skúšobnú verziu LiveAgent a objavte najlepšie riešenie pre zákaznícku podporu ešte dnes!" hreflang="sk-SK" onover-preload="1">bezplatnú 30-dňovú skúšobnú verziu</a> ešte dnes. Bez viazanosti, nie je potrebná žiadna kreditná karta.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Enhance productivity, improve response times, and provide exceptional customer experiences.</p> <p class="BlockDiscover__text">Experience the power of efficient customer support with LiveAgent's robust agent features.</p> <div class="BlockDiscover__buttons"> <a href="/skusobna-verzia/" class="Button Button--knockout" title="Zaregistrujte sa na 30-dňovú bezplatnú skúšobnú verziu LiveAgent a objavte najlepšie riešenie pre zákaznícku podporu ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="https://www.liveagent.sk/ukazka-softveru/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Naplánujte si bezplatnú ukážku softvéru LiveAgent a objavte, ako môže vášmu podnikaniu pomôcť zlepšiť zákaznícku spokojnosť a zvýšiť predaje. Personalizované demo vám ukáže funkcie a integrácie, pričom môžete pozvať až 100 kolegov. Začnite bez záväzkov a spoznajte výhody LiveAgenta ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Zarezervujte si prehliadku softvéru cez telefonát</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-kto-je-helpdesk-agent">Kto je helpdesk agent?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Agenti technickej podpory sú zástupcovia zákazníckej podpory. Poskytujú technickú pomoc a odpovedajú na všetky otázky, ktoré môžu mať zákazníci a potenciálni zákazníci o vašej firme, produktoch alebo službách.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-o-rob-helpdesk-agent">Čo robí helpdesk agent?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Agenti technickej podpory môžu mať rôzne úlohy v závislosti od odvetvia a podnikania, ktoré zastupujú. Spoločným menovateľom však je, že helpdesk agenti ponúkajú pomoc prostredníctvom e-mailu, <a href="https://www.liveagent.sk/live-chat-softver/" title="Objavte najlepší live chat softvér pre rok 2024 od LiveAgent! Rýchle funkcie, 24/7 podpora a bezplatná skúšobná verzia na 30 dní." hreflang="sk-SK" onover-preload="1">live chatu</a>, telefónu a často aj na sociálnych sieťach a osobne.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-ak-zru-nosti-potrebujem-aby-som-sa-stal-agentom-z-kazn-ckeho-servisu">Aké zručnosti potrebujem, aby som sa stal agentom zákazníckeho servisu?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Zástupcovia služieb zákazníkom musia byť vynikajúcimi komunikátormi v písomnej a ústnej komunikácii. Musia mať aktívne schopnosti počúvať, empatiu a dôkladnú znalosť vašich produktov a služieb.</p></div></div></li></ul></div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Súvisiace články</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.sk/live-chat-softver/" title="Preskúmajte výber najlepšieho live chat softvéru na trhu. Vyberte si ideálny live chat softvér pre svoj web a posuňte svoje služby zákazníkom na Mesiac." hreflang="sk-SK" onover-preload="1"><img alt="Preskúmajte výber najlepšieho live chat softvéru na trhu. Vyberte si ideálny live chat softvér pre svoj web a posuňte svoje služby zákazníkom na Mesiac." data-src="https://assets.flowhunt.io/screenshots/9608bd9f8fa64954/495b21021c51a72d/1728900191_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.sk/live-chat-softver/" title="Preskúmajte výber najlepšieho live chat softvéru na trhu. Vyberte si ideálny live chat softvér pre svoj web a posuňte svoje služby zákazníkom na Mesiac." hreflang="sk-SK" onover-preload="1">Live chat softvér</a></p><p class="urlslab-rel-res-item-summary">Objavte najlepší live chat softvér pre rok 2024 od LiveAgent! Rýchle funkcie, 24/7 podpora a bezplatná skúšobná verzia na 30 dní.</p><a href="https://www.liveagent.sk/live-chat-softver/" title="Preskúmajte výber najlepšieho live chat softvéru na trhu. Vyberte si ideálny live chat softvér pre svoj web a posuňte svoje služby zákazníkom na Mesiac." class="urlslab-rel-res-item-arrow" hreflang="sk-SK" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.sk/funkcie/help-desk-pre-socialne-siete/" title="LiveAgent poskytuje helpdesk pre sociálne siete. Vylepšite svoju službu s integráciami Instagramu, Facebooku Twitteru a Viberu v LiveAgente." hreflang="sk-SK" onover-preload="1"><img alt="LiveAgent poskytuje helpdesk pre sociálne siete. Vylepšite svoju službu s integráciami Instagramu, Facebooku Twitteru a Viberu v LiveAgente." data-src="https://assets.flowhunt.io/screenshots/9608bd9f8fa64954/fddf3c8d91e107bd/1729060863_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.sk/funkcie/help-desk-pre-socialne-siete/" title="LiveAgent poskytuje helpdesk pre sociálne siete. Vylepšite svoju službu s integráciami Instagramu, Facebooku Twitteru a Viberu v LiveAgente." hreflang="sk-SK" onover-preload="1">Funkcie helpdesku na sociálnych sieťach</a></p><p class="urlslab-rel-res-item-summary">LiveAgent poskytuje helpdesk pre sociálne siete. Vylepšite svoju službu s integráciami Instagramu, Facebooku Twitteru a Viberu v LiveAgente.</p><a href="https://www.liveagent.sk/funkcie/help-desk-pre-socialne-siete/" title="LiveAgent poskytuje helpdesk pre sociálne siete. Vylepšite svoju službu s integráciami Instagramu, Facebooku Twitteru a Viberu v LiveAgente." class="urlslab-rel-res-item-arrow" hreflang="sk-SK" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.sk/tiketing-softver/" title="Preskúmajte výber tiketing softvérov, ktoré sa používajú najviac na trhu. Vyberte si ideálny nástroj na tiketing a zdvihnite svoju zákaznícku službu na mesiac." hreflang="sk-SK" onover-preload="1"><img alt="Preskúmajte výber tiketing softvérov, ktoré sa používajú najviac na trhu. Vyberte si ideálny nástroj na tiketing a zdvihnite svoju zákaznícku službu na mesiac." data-src="https://assets.flowhunt.io/screenshots/9608bd9f8fa64954/66cd14670f703772/1728898540_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.sk/tiketing-softver/" title="Preskúmajte výber tiketing softvérov, ktoré sa používajú najviac na trhu. Vyberte si ideálny nástroj na tiketing a zdvihnite svoju zákaznícku službu na mesiac." hreflang="sk-SK" onover-preload="1">Tiketing softvér</a></p><p class="urlslab-rel-res-item-summary">Objavte top 20 helpdesk tiketing softvérov pre rok 2024 s LiveAgentom, ktorý ponúka bezproblémovú zákaznícku starostlivosť na všetkých kanáloch. Vyskúšajte bezplatnú skúšobnú verziu bez nutnosti kreditnej karty a posilnite svoj podporný tím moderným tiketing systémom pre zvýšenú efektivitu. 24/7 zákaznícka podpora a intuitívne rozhranie zaručia spokojnosť vašich zákazníkov.</p><a href="https://www.liveagent.sk/tiketing-softver/" title="Preskúmajte výber tiketing softvérov, ktoré sa používajú najviac na trhu. Vyberte si ideálny nástroj na tiketing a zdvihnite svoju zákaznícku službu na mesiac." class="urlslab-rel-res-item-arrow" hreflang="sk-SK" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.sk/zvyste-rychlost-odpovedania/" title="Zlepšite svoju rýchlosť odpovedania o 26% pomocou LiveAgenta. Vaši zákazníci budú mať radosť a objem vášho predaja sa zvýši. Vyskúšajte LiveAgent ešte dnes." hreflang="sk-SK" onover-preload="1"><img alt="Zlepšite svoju rýchlosť odpovedania o 26% pomocou LiveAgenta. Vaši zákazníci budú mať radosť a objem vášho predaja sa zvýši. Vyskúšajte LiveAgent ešte dnes." data-src="https://assets.flowhunt.io/screenshots/9608bd9f8fa64954/fa67cbd06f5ebcac/1729091210_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.sk/zvyste-rychlost-odpovedania/" title="Zlepšite svoju rýchlosť odpovedania o 26% pomocou LiveAgenta. Vaši zákazníci budú mať radosť a objem vášho predaja sa zvýši. Vyskúšajte LiveAgent ešte dnes." hreflang="sk-SK" onover-preload="1">Potrebujete zvýšiť rýchlosť odpovedania?</a></p><p class="urlslab-rel-res-item-summary">Zvýšte rýchlosť odpovedania vášho zákazníckeho servisu s LiveAgent! Vďaka pokročilým funkciám, ako je live chat, CRM a automatizácia, môžete zlepšiť spokojnosť zákazníkov, udržať ich lojalitu a zvýšiť predaj. Začnite s 30-dňovou bezplatnou skúšobnou verziou bez potreby kreditnej karty a posuňte svoje služby na vyššiu úroveň.</p><a href="https://www.liveagent.sk/zvyste-rychlost-odpovedania/" title="Zlepšite svoju rýchlosť odpovedania o 26% pomocou LiveAgenta. Vaši zákazníci budú mať radosť a objem vášho predaja sa zvýši. Vyskúšajte LiveAgent ešte dnes." class="urlslab-rel-res-item-arrow" hreflang="sk-SK" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/ukazka-softveru/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Naplánujte si bezplatnú ukážku softvéru LiveAgent a objavte, ako môže vášmu podnikaniu pomôcť zlepšiť zákaznícku spokojnosť a zvýšiť predaje. Personalizované demo vám ukáže funkcie a integrácie, pričom môžete pozvať až 100 kolegov. Začnite bez záväzkov a spoznajte výhody LiveAgenta ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Naplánujte si ukážku softvéru</span> </a> <a href="https://www.liveagent.sk/skusobna-verzia/" class="Button Button--outline" title="Zaregistrujte sa na 30-dňovú bezplatnú skúšobnú verziu LiveAgent a objavte najlepšie riešenie pre zákaznícku podporu ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Start 30-days free trial</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/ocenenia/" title="Capterra" hreflang="sk-SK" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/ocenenia/" title="G2 Crowd" hreflang="sk-SK" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-90 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55">LiveAgent</div><div class="menu-footer-top-liveagent-slovak-container"><ul id="menu-footer-top-liveagent-slovak" class="menu"><li id="menu-item-340004"><a href="https://www.liveagent.sk/ukazka-softveru/" title="Naplánujte si bezplatnú ukážku softvéru LiveAgent a objavte, ako môže vášmu podnikaniu pomôcť zlepšiť zákaznícku spokojnosť a zvýšiť predaje. Personalizované demo vám ukáže funkcie a integrácie, pričom môžete pozvať až 100 kolegov. Začnite bez záväzkov a spoznajte výhody LiveAgenta ešte dnes!" hreflang="sk-SK" onover-preload="1">Ukážka</a></li> <li id="menu-item-19627"><a href="/cennik/" title='Vyberte si z cenovo dostupných plánov LiveAgent od $15/mesiac. Tiketing, live chat, call centrum a viac. Skúšobná verzia zdarma!"' hreflang="sk-SK" onover-preload="1">Cenník</a></li> <li id="menu-item-19628"><a href="/funkcie/" title="Objavte všetky funkcie LiveAgent – komplexného softvéru zákazníckej podpory. Zlepšite efektivitu a skúste bezplatne!" hreflang="sk-SK" onover-preload="1">Funkcie</a></li> <li id="menu-item-19629"><a href="/integracie/" title="Maximalizujte hodnotu svojho help desk softvéru s LiveAgent integráciami a zlepšite zákaznícku spokojnosť. Začnite teraz!" hreflang="sk-SK" onover-preload="1">Integrácie</a></li> <li id="menu-item-19630"><a href="/alternativy/" title="Porovnajte helpdesk softvér: LiveAgent ponúka bezplatnú 30-dňovú skúšobnú verziu, žiadne poplatky za nastavenie, 24/7 podporu." hreflang="sk-SK" onover-preload="1">Alternatívy</a></li> <li id="menu-item-19631"><a href="https://www.liveagent.sk/prehliadka/" urlslab_href_old="/prehliadka-2/" title="Začnite bezplatnú 30-dňovú skúšku LiveAgent a zlepšite zákaznícky servis s viac ako 130 funkciami a 200+ integráciami!" hreflang="sk-SK" onover-preload="1">Prehliadka</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-91 widget_nav_menu"><div class="Footer__top__column__title h5">Podpora</div><div class="menu-footer-top-support-slovak-container"><ul id="menu-footer-top-support-slovak" class="menu"><li id="menu-item-19637"><a target="_blank" href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portál zákazníckej podpory</a></li> <li id="menu-item-36418"><a href="https://www.liveagent.sk/prenos-dat/" title="Bezplatne preneste svoje dáta do LiveAgenta! Rýchly, spoľahlivý softvér s 24/7 podporou, 30-dňovou skúšobnou verziou a bez kreditnej karty." hreflang="sk-SK" onover-preload="1">Prenos dát</a></li> <li id="menu-item-19640"><a target="_blank" href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Dostupnosť systému</a></li> <li id="menu-item-19641"><a target="_blank" href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Produktové zmeny</a></li> <li id="menu-item-751113"><a href="https://www.liveagent.com/request-for-proposal/" title='Customize LiveAgent to fit your needs! Request a proposal, explore 139+ features, 190+ integrations & award-winning 24/7 support."' hreflang="en-US" onover-preload="1">Žiadosť o predloženie návrhu</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-92 widget_nav_menu"><div class="Footer__top__column__title h5">Spoločnosť</div><div class="menu-footer-top-company-slovak-container"><ul id="menu-footer-top-company-slovak" class="menu"><li id="menu-item-346857"><a href="https://www.liveagent.sk/o-nas/o-liveagentovi/" title="LiveAgent poskytuje inovatívny help desk softvér pre zákaznícku podporu s viac ako 150M používateľmi a 40K firmami. Skúste zdarma!" hreflang="sk-SK" onover-preload="1">O nás</a></li> <li id="menu-item-19643"><a href="/ocenenia/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Začnite 14-dňovú skúšobnú verziu zdarma a neskôr prejdite na jeden z platených plánov začínajúcich na 15$ / mesiac" hreflang="sk-SK" onover-preload="1">Ocenenia a certifikáty</a></li> <li id="menu-item-751116"><a href="/uspesne-pribehy/" title="LiveAgent is a company that offers customer support portal, data migration, and product changes. They have various popular software, including phone systems and helpdesk software. The company also provides a blog, dictionary, academy, webinars, and cost calculator for customer assistance. LiveAgent provides contact information for their sales department, social media, and newsletter subscription. They are currently creating an information dashboard for their customers and are in the process of installing it." hreflang="sk-SK" onover-preload="1">Recenzie zákazníkov</a></li> <li id="menu-item-19645"><a href="https://www.liveagent.sk/integracie/" urlslab_href_old="/integracie#voip-partneri" title="Maximalizujte hodnotu svojho help desk softvéru s LiveAgent integráciami a zlepšite zákaznícku spokojnosť. Začnite teraz!" hreflang="sk-SK" onover-preload="1">VoIP partneri</a></li> <li id="menu-item-19646"><a href="https://www.liveagent.com/affiliate-program/" title="Earn up to 30% recurring commissions with LiveAgent's Affiliate Program! Join for free, enjoy $5 signup bonus, and start earning today!" hreflang="en-US" onover-preload="1">Partnerský program</a></li> <li id="menu-item-751117">Impresum</li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-93 widget_nav_menu"><div class="Footer__top__column__title h5">Vedomosti</div><div class="menu-footer-top-learn-slovak-container"><ul id="menu-footer-top-learn-slovak" class="menu"><li id="menu-item-19650"><a href="/blog/" title="Stay updated with the latest in customer service and help desk software on the LiveAgent blog. Discover tips for enhancing customer satisfaction and productivity with our top-rated, affordable solutions. Join our community and start your free trial today!" hreflang="sk-SK" onover-preload="1">Blog</a></li> <li id="menu-item-19648"><a href="/slovnik-zakaznickej-podpory/" title="Získajte komplexný slovník zákazníckej podpory a začnite poskytovať vynikajúci servis s LiveAgent. Skúste 14-dňovú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1">Slovník</a></li> <li id="menu-item-19647"><a href="/akademia/" title="Zlepšite svoj zákaznícky servis s LiveAgent Akadémiou - jediným zdrojom, ktorý potrebujete! Vyskúšajte 14-dňovú skúšobnú verziu zdarma." hreflang="sk-SK" onover-preload="1">Akadémia</a></li> <li id="menu-item-751124"><a href="/sablony/" title="Získajte profesionálne emailové šablóny zdarma pre marketing, predaj, live chat a help desk s LiveAgent. Zlepšite svoju zákaznícku podporu a objavte výhody nášho multi-kanálového helpdesk softvéru. Navštívte nás teraz!" hreflang="sk-SK" onover-preload="1">Šablóny</a></li> <li id="menu-item-454911"><a href="https://www.liveagent.sk/test-pisania/" title="Zlepšite rýchlosť písania a produktivitu s LiveAgent testom písania. Prekvapte zákazníkov bleskovými odpoveďami!" hreflang="sk-SK" onover-preload="1">Test písania</a></li> <li id="menu-item-751125"><a href="https://www.liveagent.sk/kalkulacka-nakladov/" title="Porovnajte viac ako 70 helpdesk riešení a ušetrite až 72 % s LiveAgentom. Bez poplatkov, kreditnej karty a so skúšobnou verziou zdarma!" hreflang="sk-SK" onover-preload="1">Kalkulačka nákladov</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-94 widget_nav_menu"><div class="Footer__top__column__title h5">Populárne</div><div class="menu-footer-top-popular-slovak-container"><ul id="menu-footer-top-popular-slovak" class="menu"><li id="menu-item-949325"><a href="https://www.liveagent.sk/softver-bazy-znalosti/" title="Objavte 20 najlepších softvérov pre znalostnú databázu na rok 2024! Porovnania, tipy a výhody pre firmy všetkých veľkostí." hreflang="sk-SK" onover-preload="1">Softvér bázy znalostí</a></li> <li id="menu-item-751126"><a href="https://www.liveagent.com/customer-service-software/" title='Discover the 10 best customer service software ranked by experts. Compare top tools like LiveAgent, Zendesk & Freshdesk to enhance support!"' hreflang="en-US" onover-preload="1">Softvér zákazníckej podpory</a></li> <li id="menu-item-751129"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. 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