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href="https://cdn.livechatinc.com/website/media/pdf/gen-z-communication-trends-report-2022.pdf"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2022/09/cover-report.png" title="Generation Z Communication Trends Report" alt="Generation Z Communication Trends Report" width="250"> </div> <h3 class="resources__title">Generation Z Communication Trends Report</h3> <span class="resources__category"> Customer service, Ebooks, Reports </span> <div class='resources__excerpt'>Grab a report based on 20 years of experience by LiveChat.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/customer-service-report/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2023/02/customer-service-report-2023.png" title="Customer Service Report" alt="Customer Service Report" width="250"> </div> <h3 class="resources__title">Customer Service Report</h3> <span class="resources__category"> Customer service, Reports </span> <div class='resources__excerpt'>Check out the interactive 2023 Customer Service Report by LiveChat based on data from over 33,000 companies and over 1,418,971,679 chats.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/lead-generation-tools/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2017/04/leadgentool-card@2x.png" title="Lead Generation Success Kit" alt="Lead Generation Success Kit" width="250"> </div> <h3 class="resources__title">Lead Generation Success Kit</h3> <span class="resources__category"> Ecommerce, Tools </span> <div class='resources__excerpt'>See how many leads your site can generate and crank out more with free tools 👀 We’ve prepared a stack of goodies for a complete lead generation process.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/quizzes/customer-service-quiz/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2017/05/cs-quiz-card.png" title="Customer Service Quiz" alt="Customer Service Quiz" width="250"> </div> <h3 class="resources__title">Customer Service Quiz</h3> <span class="resources__category"> Customer service, Quizzes, Tools </span> <div class='resources__excerpt'>Have you ever checked how good are you at customer service? Take the customer support quiz to find out. For those of you who’d like to improve your skills – there’s a free customer service course too!</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/resources/customer-service/holiday-season-customer-service/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2016/10/holiday-season-customer-service.png" title="Holiday Season Customer Service" alt="Holiday Season Customer Service" width="250"> </div> <h3 class="resources__title">Holiday Season Customer Service</h3> <span class="resources__category"> Customer service, Infographics </span> <div class='resources__excerpt'>Do you want to charm customers with your service? Here’s a last call reminder of basic things you should do to be perfectly ready for the Holiday Shopping Season.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/livechat-resources/complete-guide-online-sales/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2017/01/how-to-sell-online-complete-guide-cover.png" title="A Complete Guide to Online Sales" alt="A Complete Guide to Online Sales" width="250"> </div> <h3 class="resources__title">A Complete Guide to Online Sales</h3> <span class="resources__category"> Ebooks, Ecommerce </span> <div class='resources__excerpt'>See how to supercharge your online sales! Our ebook will show you the most effective methods for online selling, including topics like multi-channel sales, selling on mobile and using live chat for a sales.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/livechat-resources/holiday-season-ecommerce-report/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2016/10/ecommerce-during-the-holiday-shopping-season-cover-res.png" title="Ecommerce During the Holiday Shopping Season" alt="Ecommerce During the Holiday Shopping Season" width="250"> </div> <h3 class="resources__title">Ecommerce During the Holiday Shopping Season</h3> <span class="resources__category"> Customer service, Reports </span> <div class='resources__excerpt'>Prepare your ecommerce website for the huge number of customes during the Holiday Shopping Season. See what to expect and how you can prepare your customer service for the busiest sales days of the year.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="/livechat-resources/complete-guide-self-service-materials/"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/a-complete-guide-to-self-service-materials-cover.png" title="A Complete Guide to Self-service Materials: Knowledge Base and Videos" alt="A Complete Guide to Self-service Materials: Knowledge Base and Videos" width="250"> </div> <h3 class="resources__title">A Complete Guide to Self-service Materials: Knowledge Base and Videos</h3> <span class="resources__category"> Customer service, Ebooks </span> <div class='resources__excerpt'>Start reaping the benefits of self-service on your website. See how to prepare knowledge base and video materials that will take the load of your customer service agents. Let customers help themselves!</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="/typing-speed-test/"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/typing-speed-test.png" title="Typing Speed Test" alt="Typing Speed Test" width="250"> </div> <h3 class="resources__title">Typing Speed Test</h3> <span class="resources__category"> Customer service, Tools </span> <div class='resources__excerpt'>The faster you can type, the faster you will be able to communicate with others. Test your typing skills and improve speed of your communication with our tool! </div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/resources/customer-service/can-get-livechat/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2021/04/livechat-webinar@2x.png" title="How Can You Get the Most Out of LiveChat?" alt="How Can You Get the Most Out of LiveChat?" width="250"> </div> <h3 class="resources__title">How Can You Get the Most Out of LiveChat?</h3> <span class="resources__category"> Customer service, Ecommerce </span> <div class='resources__excerpt'>The new year usually puts pressure on us to do things better, faster, and more efficiently. Stop. How about gathering all the knowledge you need in one place? See our webinar about same useful LiveChat features! </div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/quizzes/affiliate-marketing-quiz/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2018/06/ebook_PP_quiz_cover_01x2rozdzielczosc-01.png" title="Affiliate Marketing Quiz" alt="Affiliate Marketing Quiz" width="250"> </div> <h3 class="resources__title">Affiliate Marketing Quiz</h3> <span class="resources__category"> Quizzes </span> <div class='resources__excerpt'>Have you read ‘The Ultimate Affiliate Marketing Guide’? Check if you’re ready to become an affiliate marketing pro with these 10 questions and earn a certificate you can proudly show off on your LinkedIn profile.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://partners.livechat.com/affiliate-marketing-guide/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2018/06/The_Ultimate_Affiliate_Marketing_Guide_LiveChat_Partner_Program_cover.png" title="The Ultimate Affiliate Marketing Guide" alt="The Ultimate Affiliate Marketing Guide" width="250"> </div> <h3 class="resources__title">The Ultimate Affiliate Marketing Guide</h3> <span class="resources__category"> Ebooks </span> <div class='resources__excerpt'>Starting out as an affiliate marketer? This 80-page guide will help you skyrocket your journey through actionable tips and experts’ advice. </div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/wp-content/uploads/2018/03/b2b-lead-generation-infographic.png"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2018/04/b2b-checklist.png" title="B2B Lead Generation Checklist" alt="B2B Lead Generation Checklist" width="250"> </div> <h3 class="resources__title">B2B Lead Generation Checklist</h3> <span class="resources__category"> Ecommerce, Infographics </span> <div class='resources__excerpt'>Excerpt: Are you on the lookout for the know-how to build the perfect B2B lead generation strategy? Dig into the checklist full of best B2B marketing tips and techniques! </div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/quizzes/can-you-sell-like-a-boss/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2017/10/Kamil-cover.png" title="Quiz: Can you sell like a boss?" alt="Quiz: Can you sell like a boss?" width="250"> </div> <h3 class="resources__title">Quiz: Can you sell like a boss?</h3> <span class="resources__category"> Quizzes </span> <div class='resources__excerpt'>Ready to become the Wolf of Wall Street? Check how well can you use e-commerce best practices that help you in becoming the next Jordan Belfort! Check your knowledge in the Quiz and get certificate for your LinkedIn profile!</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/quizzes/customer-hero-101/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2017/10/Wojtek-cover.png" title="Quiz: Customer Hero 101" alt="Quiz: Customer Hero 101" width="250"> </div> <h3 class="resources__title">Quiz: Customer Hero 101</h3> <span class="resources__category"> Quizzes </span> <div class='resources__excerpt'>By now, you should have mastered all great tips that are a must-have when doing customer service jobs. Ready to check your skills? Check your knowledge in the Quiz and get certificate for your LinkedIn profile!</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/quizzes/agents-handbook-quiz"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2022/02/agents-handbook-quiz-card.png" title="Agent’s Handbook Quiz" alt="Agent’s Handbook Quiz" width="250"> </div> <h3 class="resources__title">Agent’s Handbook Quiz</h3> <span class="resources__category"> Customer service, Quizzes, Tools </span> <div class='resources__excerpt'>Check whether customer service over LiveChat is the bread and butter for you. We’ve used our Agent’s Handbook to create a Quiz for you and other LiveChat Agents. For the best of you, there’s a LinkedIn Certificate available at the end of the quiz. Good luck!</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/benchmark/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2017/05/benchmark_cover@2x.png" title="Benchmark" alt="Benchmark" width="250"> </div> <h3 class="resources__title">Benchmark</h3> <span class="resources__category"> Customer service, Ecommerce, Tools </span> <div class='resources__excerpt'>See how well your customer service is doing when compared to the global effectiveness data. The benchmark shows the current state of live chat customer service in well over 12,000 businesses.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/customer-service-quiz/customer-service-training/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2017/02/cs-course-card@2x.png" title="Customer Service Skills Course" alt="Customer Service Skills Course" width="250"> </div> <h3 class="resources__title">Customer Service Skills Course</h3> <span class="resources__category"> Customer service, Tools </span> <div class='resources__excerpt'>Move your skills from good to awesome! Take up our customer service course and strenghten your skills. Delivered to your inbox on regular basis.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/url-shortener/"> <div class="resources__cover"> <img src="https://www.livechat.com/wp-content/uploads/2017/01/url-shortener-resource-card@2x.png" title="URL shortener" alt="URL shortener" width="250"> </div> <h3 class="resources__title">URL shortener</h3> <span class="resources__category"> Tools </span> <div class='resources__excerpt'>Get the most of your links with the mighty URL shortener! Shorten, share, track and tag your links, for free, in one tool.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://cdn.livechatinc.com/website/media/img/infographics/livechat-customer-service-reactions@2x.png"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/dealing-with-difficult-customers.png" title="A Little Cheat Sheet For Your Customers" alt="A Little Cheat Sheet For Your Customers" width="250"> </div> <h3 class="resources__title">A Little Cheat Sheet For Your Customers</h3> <span class="resources__category"> Customer service, Infographics </span> <div class='resources__excerpt'>You know almost everything about dealing with difficult customers by now. But what about them? Do they know how to act when using your service? See what reactions they should avoid when using customer service. </div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/resources/customer-service/online-customer-service-best-practices/"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/online-customer-service-best-practices.png" title="Online Customer Service Best Practices" alt="Online Customer Service Best Practices" width="250"> </div> <h3 class="resources__title">Online Customer Service Best Practices</h3> <span class="resources__category"> Customer service, Ebooks </span> <div class='resources__excerpt'>To set up a customer service department you need to be an expert on inter-personal relations, you have to know the most popular customer service channels and how to manage them.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/resources/ebooks/sell-online-with-livechat/"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/how-to-sell-with-livechat.png" title="How to Sell Online with LiveChat" alt="How to Sell Online with LiveChat" width="250"> </div> <h3 class="resources__title">How to Sell Online with LiveChat</h3> <span class="resources__category"> Ebooks, Ecommerce </span> <div class='resources__excerpt'>This ebook will teach you how to get the most out of your LiveChat when it comes to sales. See how to reach potential buyers and increase the chances of getting a sale. </div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/resources/customer-service/support-hiring-guide/"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/support-hiring-guide.png" title="Support Hiring Guide" alt="Support Hiring Guide" width="250"> </div> <h3 class="resources__title">Support Hiring Guide</h3> <span class="resources__category"> Customer service, Ebooks </span> <div class='resources__excerpt'>The first step to providing great customer support is hiring great people with the right skills and motivation. This guide will help you find them. </div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/resources/customer-service/data-driven-support-management/"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/data-driven-supports-management.png" title="Data-Driven Support Management" alt="Data-Driven Support Management" width="250"> </div> <h3 class="resources__title">Data-Driven Support Management</h3> <span class="resources__category"> Customer service, Ebooks </span> <div class='resources__excerpt'>You don’t have to guess when managing your customer service. LiveChat offers loads of valuable customer service data. See which metrics count, what do they mean and how to track them. </div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://cdn.livechatinc.com/website/media/img/reports/infographic/customer-happiness-report-2014-by-livechat.png"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/3-tips-for-improving-your-live-chat-support.png" title="3 Tips For Improving Your Live Chat Support" alt="3 Tips For Improving Your Live Chat Support" width="250"> </div> <h3 class="resources__title">3 Tips For Improving Your Live Chat Support</h3> <span class="resources__category"> Customer service, Infographics </span> <div class='resources__excerpt'>See how improving three key elements of your service can help you raise the happiness of your customers. </div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/resources/customer-service/chat-greetings-efficiency-report/"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/chat-greetings-efficiency-report.png" title="Chat Greetings Efficiency Report" alt="Chat Greetings Efficiency Report" width="250"> </div> <h3 class="resources__title">Chat Greetings Efficiency Report</h3> <span class="resources__category"> Customer service, Reports </span> <div class='resources__excerpt'>A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://cdn.livechatinc.com/website/media/img/reports/chat-greetings-efficiency-report-infographic.png"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/greetings-engagement-points.png" title="Greetings Engagement Points" alt="Greetings Engagement Points" width="250"> </div> <h3 class="resources__title">Greetings Engagement Points</h3> <span class="resources__category"> Ecommerce, Infographics </span> <div class='resources__excerpt'>Different types of greetings can be used to engage visitors. Check out their effectiveness on different pages.</div> </a> </div><div class="resources__tile featured"> <a class="resources__tile__link" href="https://www.livechat.com/resources/customer-service/agents-handbook-guide-satisfied-customers/"> <div class="resources__cover"> <img src="https://cdn.livechatinc.com/website/media/img/resources/covers/agents-handbook.png" title="Agent’s Handbook – Your guide to satisfied customers" alt="Agent’s Handbook – Your guide to satisfied customers" width="250"> </div> <h3 class="resources__title">Agent’s Handbook – Your guide to satisfied customers</h3> <span class="resources__category"> Customer service, Ebooks </span> <div class='resources__excerpt'>Agent’s Handbook is the go-to guide for all new LiveChat agents. Using the handbook, you will be able to grasp the basics of chatting and customer service in no time. </div> </a> </div> </div> <div class="resources__filters"> <ul> <li class="heading">Category</li> <li><a href="https://www.livechat.com/resources/" class="category-link active" data-category="all-categories" id="all-categories">All categories</a></li><li><a href="https://www.livechat.com/resources/customer-service/" class="category-link" data-category="customer-service" id="customer-service">Customer service</a></li><li><a href="https://www.livechat.com/resources/ecommerce/" class="category-link" data-category="ecommerce" id="ecommerce">Ecommerce</a></li> </ul> <ul> <li class="heading">Types</li> <li><a href="/resources/ebooks/" class="category-link " data-category="ebooks" id="ebooks">Ebooks</a></li> <li><a href="/resources/infographics/" class="category-link " data-category="infographics" id="infographics">Infographics</a></li> <li><a href="/resources/reports/" class="category-link " data-category="reports" id="reports">Reports</a></li> <li><a href="/resources/tools/" class="category-link " data-category="tools" id="tools">Tools</a></li> <li><a href="/resources/quizzes/" class="category-link " data-category="quizzes" id="quizzes">Quizzes</a></li> </ul> </div> </div> <section id="Try-LiveChat" class=""> <div class="wrapper"> <h2>Start <strong>free</strong> LiveChat trial!</h2> <h4>5-minute setup, test out the Team plan features for 14 days, no credit card required.</h4> <div id="sign_up"> <section class="Signup__wrapper"> <form action="https://accounts.livechat.com/signup" method="GET" class="LC-signup" novalidate data-parsley-validate> <input type="email" class="email" name="email" placeholder="Enter your business email" autocapitalize="none" value="" required data-parsley-remote data-parsley-remote-validator="not-a-client" data-parsley-remote-message="This email is already in use" data-parsley-required-message="Oops! 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