Email syncing Recruiter user FAQ

<!DOCTYPE html> <html lang="en" data-ui-framework="glimmer" data-presentation-type="FULL_PAGE" class="theme--artdeco"> <head> <title>Email syncing Recruiter user FAQ | Recruiter Help</title> <meta name="apple-mobile-web-app-capable" content="yes"> <meta name="apple-mobile-web-app-status-bar-style" content="default"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="description" content="Email syncing Recruiter user FAQ"> <meta name="locale" content="en_US"> <meta name="robots" content="index,follow"> <meta name="og:title" content="Email syncing Recruiter user FAQ | Recruiter Help"> <meta name="og:site_name" content="Recruiter Help"> <meta name="og:description" content="Email syncing Recruiter user FAQ"> <meta name="og:url" content="https://www.linkedin.com/help/recruiter/answer/a1511762"> <meta name="pageKey" content="hc_search_entity"> <meta name="asset-url" id="artdeco/static/images/icons.svg" content="https://static.licdn.com/sc/h/6sz1e821vgereyxaakx87tt4z"> <meta name="helpcenter:bootstrap" content="{"cdnUrl":"https://static.licdn.com","application":{"name":"helpcenter-frontend","instance":"i001","version":"0.5.5045","multiproductName":"helpcenter"},"availableHelpCenters":[{"urn":"urn:li:helpCenterInstance:linkedin","longLabel":"LinkedIn Help","shortLabel":"LinkedIn"},{"urn":"urn:li:helpCenterInstance:billing","longLabel":"Corporate Billing Help","shortLabel":"Corporate Billing"},{"urn":"urn:li:helpCenterInstance:learning","longLabel":"Learning Help","shortLabel":"Learning"},{"urn":"urn:li:helpCenterInstance:lms","longLabel":"Marketing Solutions Help","shortLabel":"Marketing Solutions"},{"urn":"urn:li:helpCenterInstance:recruiter","longLabel":"Recruiter Help","shortLabel":"Recruiter"},{"urn":"urn:li:helpCenterInstance:sales-insights","longLabel":"Sales Insights Help","shortLabel":"Sales Insights"},{"urn":"urn:li:helpCenterInstance:sales-navigator","longLabel":"Sales Navigator Help","shortLabel":"Sales Navigator"},{"urn":"urn:li:helpCenterInstance:talent-hub","longLabel":"Talent Hub Help","shortLabel":"Talent Hub"},{"urn":"urn:li:helpCenterInstance:talent-insights","longLabel":"Talent Insights Help","shortLabel":"Talent Insights"}],"globalAlerts":[],"helpCenterInstance":"urn:li:helpCenterInstance:recruiter","lixResults":[],"locale":"en_US","pageKey":"hc_search_entity","presentationType":"FULL_PAGE","uiTheme":"ART_DECO","uiDesignSystem":"hue-infra","siteSearch":{},"contactChannels":{"contactUs":{"href":"https://www.linkedin.com/help/recruiter/solve"}},"allowOpenChatWithQueryParam":false}"> <meta name="helpcenter:clientdata" content="{"helpCenterArticleUrn":"urn:li:helpCenterArticle:(1511762,LITHOGRAPH)"}"> <meta name="helpcenter:tracking-id" content="VB8HgFHVQaaXToco2RZb1g=="> <link rel="canonical" href="https://www.linkedin.com/help/recruiter/answer/a1511762">  <link rel="icon" href="https://static.licdn.com/scds/common/u/images/logos/favicons/v1/favicon.ico"> <script>(function(){function a(){var a,b;var c=new Promise(function(c,d){a=c,b=d});return c.resolve=a,c.reject=b,c}window.helpcenter=a()})();</script> <script src="https://static.licdn.com/sc/h/8hfbuq1ftcvnnx4dd5067pi0t" async defer type="text/javascript"></script> <script src="https://static.licdn.com/sc/h/2o8dibriogrqoo2ry4uoeeta5" defer type="text/javascript"></script> <script src="https://static.licdn.com/sc/h/9rd2c4z6ft2hbp72rqrhblzrs" defer type="text/javascript"></script> <script src="https://static.licdn.com/sc/h/5xtqei2gae2o055thp8f3rhat" defer type="text/javascript"></script>   <script src="https://static.licdn.com/sc/h/5pmf70qu4q33mnu39zf9ja1uz" defer type="text/javascript"></script> <link rel="stylesheet" href="https://static.licdn.com/sc/h/5xeufzc2c97mapmyf53p7pzb4"> <link rel="stylesheet" href="https://static.licdn.com/sc/h/br4pwt2mabgjtw8ggoqn5thbd"> <script src="https://static.licdn.com/sc/h/1dsbg1yc3aa9jw531gwug15vi" defer type="text/javascript"></script> <link rel="stylesheet" href="https://static.licdn.com/sc/h/cac1afnv6a207jsp703gom9fe"> </head> <body dir="ltr" class="base-page hue-web-theme--classic hue-web-color-scheme--light" data-test-id="base-page-body" data-in-hueify-scope="true"> <header class="global-header" data-test-id="global-header"> <div class="placeholder " id="system-message-outlet" data-inert-toggle-target="me-menu-inert-toggle-target" data-test-id="system-message-outlet"> </div>  <div class="page-width-content"> <div class="accessibility-menu" data-test-selector="accessibility-menu" data-inert-toggle-target="me-menu-inert-toggle-target"> <div class="visually-hidden" aria-live="polite"> <p class="mobile-view-on-desktop">Attention screen reader users, you are in a mobile optimized view and content may not appear where you expect it to be. 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href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Frecruiter%2Fanswer%2Fa1511762&trk=help_me_menu" data-test-id="me-menu-sign-in"> Sign in </a> </div> </div> <a class="site-navigation__sign-in artdeco-button artdeco-button--2 artdeco-button--secondary artdeco-button--inverse mobile-excluded" href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Frecruiter%2Fanswer%2Fa1511762" data-test-id="sign-in-button">Sign in</a> </nav> </div> </header> <main role="main" tabindex="-1" id="a11y-main" class="layout layout--one-column" aria-label="Help content" data-inert-toggle-target="me-menu-inert-toggle-target"> <div class="article-details-page"> <div class="hue-page-heading" data-test-selector="heading-container"> <div class="page-width-content"> <h2 class="hue-page-heading__title hue-default-color t-24 t-bold" data-test-selector="heading-title"> Email syncing Recruiter user FAQ </h2> <span class="hue-default-secondary-color t-14" data-test-selector="relativeTime-container"> Last updated: 3 weeks ago </span> </div> </div> <div class="page-width-content article-details-content"> <div class="article-details-content__main"> <article data-test-selector="article" data-article-source="urn:li:helpCenterArticle:(1511762,LITHOGRAPH)"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Check out some frequently asked questions regarding email syncing for Recruiter users. </p> </div> <div class="article-content-callout article-content-callout__background--note" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Here's a tip </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>We’re gradually making the Email Connect experience available, and you might not have access to it at this time. This feature enables the ability for end users to send emails directly from within LinkedIn Recruiter, complementing the existing email viewing capabilities. Email Connect is currently only available for Microsoft 365.<br> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p> </div> </div>  </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-5hp9q" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What is the value of this integration and how will it affect my workflow?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-5hp9q" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Email syncing gives recruiters a more comprehensive view of their communication history with candidates, and cuts down on time switching between platforms. It is designed to elevate team collaboration by allowing your recruiters to share specific candidate conversations, which improves overall team visibility and transparency when making hiring decisions. This added context can increase hiring efficiency and result in more tailored outreach, which in turn improves the candidate experience.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h3>Email Connect</h3> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>As an Email Connect user, this integration enables you to send and schedule emails directly within LinkedIn Recruiter and offers additional enhancements to the user experience. Sending emails from within the Recruiter platform reduces the need to switch contexts between Recruiter and Outlook, and enables a more streamlined workflow.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-em0cb" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">How do I turn this integration ON for my Recruiter account?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-em0cb" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Once your Azure or Google Workspace IT admin has integrated Recruiter and your Recruiter admin has selected a provider, you can go to <strong>Product settings</strong> > <strong>Account Settings</strong>  > <strong>Email & calendar</strong> > <strong>Authorize work email</strong> > <strong>Authorize</strong>.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-dwrkl" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">How do I turn this integration OFF for my Recruiter account?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-dwrkl" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>If you’d like to turn off email syncing for your inbox only, you can go to <strong>Product settings</strong> > <strong>Account Settings</strong> > <strong>Email & calendar</strong> > <strong>Authorize work email</strong> > <strong>Deauthorize</strong>.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-b2yw1" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">How do I access the email features from the integration? </span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-b2yw1" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Once you have authorized the email integration, the feature associated with the permission will be turned on for your seat. You can deauthorize to revoke access from the application at any time.</p><p>For viewing email conversations with candidates, emails sent or received with candidates added to your contract will be displayed under the message tab on their profile or when hovering over “messages” in a candidate’s row when looking at your talent pipeline or running a search.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h3>Email Connect</h3><p>To send emails directly from LinkedIn Recruiter as part of the Email Connect feature, click the <em><li-icon type="envelope-icon"></li-icon> </em><strong>Compose </strong>icon associated with a candidate’s profile and select <strong>Email </strong>in the <strong>Compose message</strong> pane. This feature allows you to compose and send messages conveniently within Recruiter, eliminating the need to switch between Recruiter and Outlook.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-f7eje" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Can I use my personal email, or do I have to connect my company email?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-f7eje" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>While it may be possible to connect your personal email, we recommend using your company email, as your personal email may contain private conversations that you may not want to sync to Recruiter.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-sej4n" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Can I authorize a group / shared mailbox that my recruiting team uses for hiring?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-sej4n" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>A full-fledged Google or Microsoft email account with an inbox and calendar is required. You cannot use an alias or an email address without an inbox or calendar. This allows us to integrate with the account and request for the appropriate access permissions to use email and calendar features.</p><p>If you do have a full-fledged shared email account, we recommend only one user integrate it with Recruiter and set the privacy settings for each synced email to be shared with the contract. Multiple users integrating the same email account on your contract may result in duplicate emails imported.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-14nys" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Which of my emails will be synced to Recruiter?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-14nys" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>If an email in your inbox is determined to be to or from a candidate in your contract, they will be added to your messages with that candidate. At this time, we only sync emails from email addresses that are associated with a member’s LinkedIn profile and from members that have their profile discovery setting by email set to <strong>Anyone on Linkedin</strong>. In addition, we ignore any emails that use the same domain as the email you authorized with (e.g. if your email domain was @xyz.com, then and emails to/from an email address using the @xyz.com domain would not be synced).</p> <p> For more technical details around what data we process and store, see the <a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1506755" target="_self">Email syncing Recruiter Admin FAQ</a> and <a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1506754" target="_self">Data and privacy for email and calendar integrations FAQ</a>. </p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h3>Email Connect</h3> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>For Email Connect, LinkedIn does not ingest or sync an email when any of the following conditions apply:</p><ul><li><strong>There are more than two participants on the email thread</strong>: An email involving more than two participants (in to, cc, bcc) is not ingested.</li><li><strong>The recipient is on the same domain</strong>: An email exchanged within the same domain as your authorized email address is not ingested. For example, an email sent to or from @xyz.com if your authorized email is @xyz.com.</li><li><strong>The recipient is not in the recruiting pipeline</strong>: If the email involves a recipient who is not part of your active recruitment pipeline, and the email was not initiated through LinkedIn Recruiter, the email is not ingested.</li><li><strong>The recipient does not have a matching LinkedIn profile email</strong>: If the recipient's email address does not match any email associated with a LinkedIn profile, and the email was not initiated through LinkedIn Recruiter, the email is not ingested.</li><li><strong>The recipient's email discovery setting does not match the recruiter's level of access</strong>: If the email recipient’s email discovery setting does not match the recruiter’s level of access, the email will not be ingested. For example, a recipient with the setting of "Anyone at LinkedIn" will be ingested, but if the "1st degree connection" setting is selected and the recipient and sender are not connections, the email will not be ingested.</li></ul><p>For more technical details around what data we process and store, see the <a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1506754 " target="_self">Data and privacy for email and calendar integrations FAQ</a>.</p> </div> <div class="article-content-callout article-content-callout__background--note" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Here's a tip </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>For successful email tracking and ingestion, initiate outreach directly from LinkedIn Recruiter when contacting recipients who are either not in your recruitment pipeline or do not have a matching LinkedIn profile email.<p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p> </div> </div>  </div> <div class="article-content-callout article-content-callout__background--warning" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Important to know </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>If you initiate an email thread from LinkedIn Recruiter to a non-LinkedIn member, LinkedIn will ingest any subsequent replies from that email address within the same thread. Additionally, if an email thread is initiated from the recruiter to a member who is not part of any pipeline, both the initial email and any subsequent replies will also be ingested. This ensures that ongoing communications with non-members (and members not in the pipeline) are captured and accessible within Recruiter.<p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p> </div> </div>  </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-302lc" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Where can I find conversations sent via email (Email Connect)?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-302lc" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Email conversations will appear in the <strong>Messages </strong>tab in candidate profiles, and in your Outlook sent items.<br> </p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-toz2b" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">How long does it take for an email to sync from my email inbox to Recruiter? </span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-toz2b" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>If an email satisfies the conditions for it to be synced, it should sync near real-time. However, if the email doesn’t appear instantly, we recommend waiting at least 20 minutes before troubleshooting. Some common scenarios can be found in this article.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-typue" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">How far back are emails synced from? </span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-typue" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>At this time, we only sync emails that are sent or received after you authorize email syncing. Once these emails are imported, they are available permanently on Recruiter.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-z2dqu" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Are there ways to make sure that specific emails do not show or if we can delete emails that have synced and not have them sync again?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-z2dqu" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>No, you cannot delete or “un-sync” an email once it has synced from the Recruiter application. Deauthorizing will also not delete any previously synced emails. However, all emails that are synced are by default private. If a user or contract would like to have these emails deleted, they would need to go make a request by following our <a rel="" href="https://www.linkedin.com/help/recruiter/answer/a717146" target="_self">GDPR data deletion guidelines</a>.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-7uf0u" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Why are emails with certain candidates not appearing even though I have email syncing turned on? </span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-7uf0u" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>At this time, we only sync emails from email addresses that are associated with a member’s LinkedIn profile and have their profile discovery setting by email set to “Anyone on Linkedin” turned on. In addition, we ignore any emails that use the same domain as the email you authorized with (e.g., if your email domain was @xyz.com, then and emails to/from an email address using the @xyz.com domain would not be synced). See <em>Which of my emails will be synced to Recruiter?</em> FAQ above for more information.<br> </p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-f8g8e" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">What can I do to troubleshoot any emails that are not syncing?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-f8g8e" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Here are a few options:</p><ul><li>Ensure that the email address that the candidate is using to communicate with you is the same email address associated with the candidate’s LinkedIn profile </li><li>Check to see that the candidate email address does not have the same domain as the email address you authorized with, as we do not sync emails to/from email addresses with the same domain. </li><li>Try reauthenticating by navigating to <strong>Product settings</strong> > <strong>Account Settings</strong> > <strong>Email & calendar</strong> > <strong>Authorize work email</strong>, deauthorizing, and then reauthorizing.</li><li>Confirm with your IT Admin (Google Workspace or Azure admin) and Recruiter admin that no changes were made to the integration permissions or settings on their end. </li></ul><p>If all of the above fails, please reach out to us via Chat.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-wi566" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Who can see the emails that are brought into Recruiter?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-wi566" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Once an email is matched and stored, the visibility of the email in Recruiter is automatically set to Private to me. The owner of the email can determine whether they want to keep the email private or change its visibility to their organization.</p><p><strong>Note</strong>: The admin “Inmail Default Visibility” setting has no impact on this. Even if default visibility is set to visible to everyone in the project or organization, synced emails will continue to be private until the user decides to change the visibility of each synced email.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-xvpws" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Who can see any InMail communications with candidates?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-xvpws" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>The visibility of your InMail communications is dependent on the <strong>InMail Default Visibility</strong> setting available to admins and the visibility of the specific message. See <a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1659914?hcppcid=search" target="_self">Update your InMail default visibility</a> for more information.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-9y9t5" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">I am not able to authorize and get an error message, how do I get access to the feature?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-9y9t5" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <ul><li>If you see a message regarding admin approval, your organization may not have granted the correct access to our application for you to use this feature. Please share the following information with your IT administrator or systems administrator to grant this access. Refer to the guides below for more information:<ul><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1510779" target="_self">Google Workspace email and calendar integration guide</a> </li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1506756" target="_self">Microsoft 365 email and calendar integration guide</a></li></ul></li><li>If you see a message stating that you are not assigned access to the application by your admin, your organization may have granted access to specific users but not to you. Ask your administrator to add you to the list of people who are allowed to access this application. </li><li>The email address you are trying to authorize may not have a mailbox or calendar associated with it (e.g., <a rel="" href="mailto:xyz@gmail.com" target="_self">xyz@gmail.com</a> may only have a Google Drive associated with it and your company uses <a rel="" href="mailto:xyz@outlook.com" target="_self">xyz@outlook.com</a> for email and calendar purposes, or you attempted to use an alias or team/shared inbox). Ask your Recruiter admin to ensure that the email and calendar provider selected for the contract is the provider you use for email and calendar services. In addition, ensure that you are not using an alias or an email address without an inbox or calendar. </li><li>The email address you are trying to authorize may not match the provider that was selected by your Recruiter admin. Ask your LinkedIn Recruiter administrator to change the email and calendar provider for the contract to the provider you use for email and calendar services.</li><li>The email address you are trying to authorize may be hosted on-premise rather than online/on your email provider’s cloud. Ask your administrator to migrate the email address so it is hosted online/on the provider’s cloud.</li><li>The email address you are trying to authorize may not be hosted by Google or Microsoft. Gmail and Outlook are the only email providers currently supported.</li><li>Your organization’s firewall may be configured to prevent network requests needed by the oAuth flow with your email provider. Ask your administrator to enable network requests for oAuth with your email provider.<br> </li></ul> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-j0omn" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">Are there limitations to who I can email using Email Connect?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-j0omn" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>You can send initial or follow-up messages through Email Connect if the candidate’s profile includes an email address. While composing a message, you can also add an email address if there is no email address visible on the candidate profile. LinkedIn will store the email address on the candidate profile for future communication.</p> </div> </div>  </div> </div> <div class="collapsible article-content__collapsible" data-test-selector="collapsible"> <button aria-controls="collapsible__body-2lbo6" aria-expanded="false" class="collapsible__trigger plain-button " data-test-selector="collapsible-trigger" type="button"> <span class="t-16 t-bold article-content__collapsible-trigger-text">If you receive or send an email from or to a candidate, will attachments be included?</span> <li-icon size="large" color="inverse" class="collapsible__icon " data-test-selector="collapsible-icon" type="chevron-down-icon"></li-icon> </button> <div id="collapsible__body-2lbo6" class="collapsible__body article-content__collapsible-body" data-test-selector="collapsible-body" hidden tabindex="-1"> <div class="collapsible__content"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>Attachments are not be included with email messages. </p> </div> </div>  </div> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h2>Related tasks</h2><ul><li><a rel="" href="https://www.linkedin.com/talent/home" target="_self">Sign in to Recruiter</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1510779" target="_self">Google Workspace email and calendar integration guide</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1506756" target="_self">Microsoft 365 email and calendar integration guide</a><br> </li></ul><h2>Learn more</h2><ul><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a5938407" target="_self">Hiring Integrations in Recruiter</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1506755" target="_self">Email syncing Recruiter Admin FAQ</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1506754" target="_self">Data and privacy for email and calendar integrations FAQ</a></li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a717146" target="_self">LinkedIn Talent Solutions and The General Data Protection Regulation (GDPR)</a><br> </li></ul> </div> </article>  <div class="placeholder " id="helpfulness-rating"> </div> </div> <div class="article-details-content__delimiter"></div> <aside class="article-details-content__aside"> <div class="article-details-content__tags"> <h3 id="tagged-header" class="hue-web__header--aside t-bold t-16" data-test-selector="topicTags-header"> Tagged in </h3> <ul class="pill-list article-page-pill-list hue-artdeco-pill" data-test-selector="topicTags-container"> <li class="pill-list__item" id="topic-link-a101040" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/recruiter/topic/a101040" data-test-selector="topic-tag-link" 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