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<!DOCTYPE html> <html> <head> <meta charset="utf8" /> <title>HelpDesk API</title>  <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="google-site-verification" content="Do6qVze_F3TnkFAQ3eLf3ggrYl3mkONSfweZJWrgpzw"> <style> body { padding: 0; margin: 0; } </style> <script>/*! 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RegExp("^"+c+u+"[^aeiouwxy]$"),E=/^(.+?[^aeiou])y$/,S=/^(.+?)(ational|tional|enci|anci|izer|bli|alli|entli|eli|ousli|ization|ation|ator|alism|iveness|fulness|ousness|aliti|iviti|biliti|logi)$/,L=/^(.+?)(icate|ative|alize|iciti|ical|ful|ness)$/,k=/^(.+?)(al|ance|ence|er|ic|able|ible|ant|ement|ment|ent|ou|ism|ate|iti|ous|ive|ize)$/,T=/^(.+?)(s|t)(ion)$/,P=/^(.+?)e$/,O=/ll$/,Q=new RegExp("^"+c+u+"[^aeiouwxy]$"),j=function(e){var t,r,n,i,o,u,c;if(e.length<3)return e;if("y"==(n=e.substr(0,1))&&(e=n.toUpperCase()+e.substr(1)),o=v,(i=d).test(e)?e=e.replace(i,"$1$2"):o.test(e)&&(e=e.replace(o,"$1$2")),o=g,(i=y).test(e)){var j=i.exec(e);(i=l).test(j[1])&&(i=m,e=e.replace(i,""))}else o.test(e)&&(t=(j=o.exec(e))[1],(o=p).test(t)&&(u=w,c=b,(o=x).test(e=t)?e+="e":u.test(e)?(i=m,e=e.replace(i,"")):c.test(e)&&(e+="e")));return(i=E).test(e)&&(e=(t=(j=i.exec(e))[1])+"i"),(i=S).test(e)&&(t=(j=i.exec(e))[1],r=j[2],(i=l).test(t)&&(e=t+s[r])),(i=L).test(e)&&(t=(j=i.exec(e))[1],r=j[2],(i=l).test(t)&&(e=t+a[r])),o=T,(i=k).test(e)?(t=(j=i.exec(e))[1],(i=f).test(t)&&(e=t)):o.test(e)&&(t=(j=o.exec(e))[1]+j[2],(o=f).test(t)&&(e=t)),(i=P).test(e)&&(t=(j=i.exec(e))[1],o=h,u=Q,((i=f).test(t)||o.test(t)&&!u.test(t))&&(e=t)),o=f,(i=O).test(e)&&o.test(e)&&(i=m,e=e.replace(i,"")),"y"==n&&(e=n.toLowerCase()+e.substr(1)),e},function(e){return e.update(j)}),R.Pipeline.registerFunction(R.stemmer,"stemmer"),R.generateStopWordFilter=function(e){var t=e.reduce((function(e,t){return e[t]=t,e}),{});return function(e){if(e&&t[e.toString()]!==e.toString())return e}},R.stopWordFilter=R.generateStopWordFilter(["a","able","about","across","after","all","almost","also","am","among","an","and","any","are","as","at","be","because","been","but","by","can","cannot","could","dear","did","do","does","either","else","ever","every","for","from","get","got","had","has","have","he","her","hers","him","his","how","however","i","if","in","into","is","it","its","just","least","let","like","likely","may","me","might","most","must","my","neither","no","nor","not","of","off","often","on","only","or","other","our","own","rather","said","say","says","she","should","since","so","some","than","that","the","their","them","then","there","these","they","this","tis","to","too","twas","us","wants","was","we","were","what","when","where","which","while","who","whom","why","will","with","would","yet","you","your"]),R.Pipeline.registerFunction(R.stopWordFilter,"stopWordFilter"),R.trimmer=function(e){return e.update((function(e){return e.replace(/^\\W+/,"").replace(/\\W+$/,"")}))},R.Pipeline.registerFunction(R.trimmer,"trimmer"),R.TokenSet=function(){this.final=!1,this.edges={},this.id=R.TokenSet._nextId,R.TokenSet._nextId+=1},R.TokenSet._nextId=1,R.TokenSet.fromArray=function(e){for(var t=new R.TokenSet.Builder,r=0,n=e.length;r<n;r++)t.insert(e[r]);return t.finish(),t.root},R.TokenSet.fromClause=function(e){return"editDistance"in e?R.TokenSet.fromFuzzyString(e.term,e.editDistance):R.TokenSet.fromString(e.term)},R.TokenSet.fromFuzzyString=function(e,t){for(var r=new R.TokenSet,n=[{node:r,editsRemaining:t,str:e}];n.length;){var i=n.pop();if(i.str.length>0){var o,s=i.str.charAt(0);s in i.node.edges?o=i.node.edges[s]:(o=new R.TokenSet,i.node.edges[s]=o),1==i.str.length&&(o.final=!0),n.push({node:o,editsRemaining:i.editsRemaining,str:i.str.slice(1)})}if(0!=i.editsRemaining){if("*"in i.node.edges)var a=i.node.edges["*"];else a=new R.TokenSet,i.node.edges["*"]=a;if(0==i.str.length&&(a.final=!0),n.push({node:a,editsRemaining:i.editsRemaining-1,str:i.str}),i.str.length>1&&n.push({node:i.node,editsRemaining:i.editsRemaining-1,str:i.str.slice(1)}),1==i.str.length&&(i.node.final=!0),i.str.length>=1){if("*"in i.node.edges)var u=i.node.edges["*"];else u=new R.TokenSet,i.node.edges["*"]=u;1==i.str.length&&(u.final=!0),n.push({node:u,editsRemaining:i.editsRemaining-1,str:i.str.slice(1)})}if(i.str.length>1){var c,l=i.str.charAt(0),f=i.str.charAt(1);f in i.node.edges?c=i.node.edges[f]:(c=new R.TokenSet,i.node.edges[f]=c),1==i.str.length&&(c.final=!0),n.push({node:c,editsRemaining:i.editsRemaining-1,str:l+i.str.slice(2)})}}}return r},R.TokenSet.fromString=function(e){for(var t=new R.TokenSet,r=t,n=0,i=e.length;n<i;n++){var o=e[n],s=n==i-1;if("*"==o)t.edges[o]=t,t.final=s;else{var a=new R.TokenSet;a.final=s,t.edges[o]=a,t=a}}return r},R.TokenSet.prototype.toArray=function(){for(var e=[],t=[{prefix:"",node:this}];t.length;){var r=t.pop(),n=Object.keys(r.node.edges),i=n.length;r.node.final&&(r.prefix.charAt(0),e.push(r.prefix));for(var o=0;o<i;o++){var s=n[o];t.push({prefix:r.prefix.concat(s),node:r.node.edges[s]})}}return e},R.TokenSet.prototype.toString=function(){if(this._str)return this._str;for(var e=this.final?"1":"0",t=Object.keys(this.edges).sort(),r=t.length,n=0;n<r;n++){var i=t[n];e=e+i+this.edges[i].id}return e},R.TokenSet.prototype.intersect=function(e){for(var t=new R.TokenSet,r=void 0,n=[{qNode:e,output:t,node:this}];n.length;){r=n.pop();for(var i=Object.keys(r.qNode.edges),o=i.length,s=Object.keys(r.node.edges),a=s.length,u=0;u<o;u++)for(var c=i[u],l=0;l<a;l++){var f=s[l];if(f==c||"*"==c){var h=r.node.edges[f],p=r.qNode.edges[c],d=h.final&&p.final,v=void 0;f in r.output.edges?(v=r.output.edges[f]).final=v.final||d:((v=new R.TokenSet).final=d,r.output.edges[f]=v),n.push({qNode:p,output:v,node:h})}}}return t},R.TokenSet.Builder=function(){this.previousWord="",this.root=new R.TokenSet,this.uncheckedNodes=[],this.minimizedNodes={}},R.TokenSet.Builder.prototype.insert=function(e){var t,r=0;if(e<this.previousWord)throw new Error("Out of order word insertion");for(var n=0;n<e.length&&n<this.previousWord.length&&e[n]==this.previousWord[n];n++)r++;for(this.minimize(r),t=0==this.uncheckedNodes.length?this.root:this.uncheckedNodes[this.uncheckedNodes.length-1].child,n=r;n<e.length;n++){var i=new R.TokenSet,o=e[n];t.edges[o]=i,this.uncheckedNodes.push({parent:t,char:o,child:i}),t=i}t.final=!0,this.previousWord=e},R.TokenSet.Builder.prototype.finish=function(){this.minimize(0)},R.TokenSet.Builder.prototype.minimize=function(e){for(var t=this.uncheckedNodes.length-1;t>=e;t--){var r=this.uncheckedNodes[t],n=r.child.toString();n in this.minimizedNodes?r.parent.edges[r.char]=this.minimizedNodes[n]:(r.child._str=n,this.minimizedNodes[n]=r.child),this.uncheckedNodes.pop()}},R.Index=function(e){this.invertedIndex=e.invertedIndex,this.fieldVectors=e.fieldVectors,this.tokenSet=e.tokenSet,this.fields=e.fields,this.pipeline=e.pipeline},R.Index.prototype.search=function(e){return this.query((function(t){new R.QueryParser(e,t).parse()}))},R.Index.prototype.query=function(e){for(var t=new R.Query(this.fields),r=Object.create(null),n=Object.create(null),i=Object.create(null),o=Object.create(null),s=Object.create(null),a=0;a<this.fields.length;a++)n[this.fields[a]]=new R.Vector;for(e.call(t,t),a=0;a<t.clauses.length;a++){var u,c=t.clauses[a],l=R.Set.empty;u=c.usePipeline?this.pipeline.runString(c.term,{fields:c.fields}):[c.term];for(var f=0;f<u.length;f++){var h=u[f];c.term=h;var p=R.TokenSet.fromClause(c),d=this.tokenSet.intersect(p).toArray();if(0===d.length&&c.presence===R.Query.presence.REQUIRED){for(var v=0;v<c.fields.length;v++)o[I=c.fields[v]]=R.Set.empty;break}for(var y=0;y<d.length;y++){var g=d[y],m=this.invertedIndex[g],x=m._index;for(v=0;v<c.fields.length;v++){var w=m[I=c.fields[v]],b=Object.keys(w),E=g+"/"+I,S=new R.Set(b);if(c.presence==R.Query.presence.REQUIRED&&(l=l.union(S),void 0===o[I]&&(o[I]=R.Set.complete)),c.presence!=R.Query.presence.PROHIBITED){if(n[I].upsert(x,c.boost,(function(e,t){return e+t})),!i[E]){for(var L=0;L<b.length;L++){var k,T=b[L],P=new R.FieldRef(T,I),O=w[T];void 0===(k=r[P])?r[P]=new R.MatchData(g,I,O):k.add(g,I,O)}i[E]=!0}}else void 0===s[I]&&(s[I]=R.Set.empty),s[I]=s[I].union(S)}}}if(c.presence===R.Query.presence.REQUIRED)for(v=0;v<c.fields.length;v++)o[I=c.fields[v]]=o[I].intersect(l)}var Q=R.Set.complete,j=R.Set.empty;for(a=0;a<this.fields.length;a++){var I;o[I=this.fields[a]]&&(Q=Q.intersect(o[I])),s[I]&&(j=j.union(s[I]))}var _=Object.keys(r),C=[],N=Object.create(null);if(t.isNegated())for(_=Object.keys(this.fieldVectors),a=0;a<_.length;a++){P=_[a];var F=R.FieldRef.fromString(P);r[P]=new R.MatchData}for(a=0;a<_.length;a++){var A=(F=R.FieldRef.fromString(_[a])).docRef;if(Q.contains(A)&&!j.contains(A)){var D,M=this.fieldVectors[F],B=n[F.fieldName].similarity(M);if(void 0!==(D=N[A]))D.score+=B,D.matchData.combine(r[F]);else{var V={ref:A,score:B,matchData:r[F]};N[A]=V,C.push(V)}}}return C.sort((function(e,t){return t.score-e.score}))},R.Index.prototype.toJSON=function(){var e=Object.keys(this.invertedIndex).sort().map((function(e){return[e,this.invertedIndex[e]]}),this),t=Object.keys(this.fieldVectors).map((function(e){return[e,this.fieldVectors[e].toJSON()]}),this);return{version:R.version,fields:this.fields,fieldVectors:t,invertedIndex:e,pipeline:this.pipeline.toJSON()}},R.Index.load=function(e){var t={},r={},n=e.fieldVectors,i=Object.create(null),o=e.invertedIndex,s=new R.TokenSet.Builder,a=R.Pipeline.load(e.pipeline);e.version!=R.version&&R.utils.warn("Version mismatch when loading serialised index. Current version of lunr \'"+R.version+"\' does not match serialized index \'"+e.version+"\'");for(var u=0;u<n.length;u++){var c=(f=n[u])[0],l=f[1];r[c]=new R.Vector(l)}for(u=0;u<o.length;u++){var f,h=(f=o[u])[0],p=f[1];s.insert(h),i[h]=p}return s.finish(),t.fields=e.fields,t.fieldVectors=r,t.invertedIndex=i,t.tokenSet=s.root,t.pipeline=a,new R.Index(t)},R.Builder=function(){this._ref="id",this._fields=Object.create(null),this._documents=Object.create(null),this.invertedIndex=Object.create(null),this.fieldTermFrequencies={},this.fieldLengths={},this.tokenizer=R.tokenizer,this.pipeline=new R.Pipeline,this.searchPipeline=new R.Pipeline,this.documentCount=0,this._b=.75,this._k1=1.2,this.termIndex=0,this.metadataWhitelist=[]},R.Builder.prototype.ref=function(e){this._ref=e},R.Builder.prototype.field=function(e,t){if(/\\//.test(e))throw new RangeError("Field \'"+e+"\' contains illegal character \'/\'");this._fields[e]=t||{}},R.Builder.prototype.b=function(e){this._b=e<0?0:e>1?1:e},R.Builder.prototype.k1=function(e){this._k1=e},R.Builder.prototype.add=function(e,t){var r=e[this._ref],n=Object.keys(this._fields);this._documents[r]=t||{},this.documentCount+=1;for(var i=0;i<n.length;i++){var o=n[i],s=this._fields[o].extractor,a=s?s(e):e[o],u=this.tokenizer(a,{fields:[o]}),c=this.pipeline.run(u),l=new R.FieldRef(r,o),f=Object.create(null);this.fieldTermFrequencies[l]=f,this.fieldLengths[l]=0,this.fieldLengths[l]+=c.length;for(var h=0;h<c.length;h++){var p=c[h];if(null==f[p]&&(f[p]=0),f[p]+=1,null==this.invertedIndex[p]){var d=Object.create(null);d._index=this.termIndex,this.termIndex+=1;for(var v=0;v<n.length;v++)d[n[v]]=Object.create(null);this.invertedIndex[p]=d}null==this.invertedIndex[p][o][r]&&(this.invertedIndex[p][o][r]=Object.create(null));for(var y=0;y<this.metadataWhitelist.length;y++){var g=this.metadataWhitelist[y],m=p.metadata[g];null==this.invertedIndex[p][o][r][g]&&(this.invertedIndex[p][o][r][g]=[]),this.invertedIndex[p][o][r][g].push(m)}}}},R.Builder.prototype.calculateAverageFieldLengths=function(){for(var e=Object.keys(this.fieldLengths),t=e.length,r={},n={},i=0;i<t;i++){var o=R.FieldRef.fromString(e[i]),s=o.fieldName;n[s]||(n[s]=0),n[s]+=1,r[s]||(r[s]=0),r[s]+=this.fieldLengths[o]}var a=Object.keys(this._fields);for(i=0;i<a.length;i++){var u=a[i];r[u]=r[u]/n[u]}this.averageFieldLength=r},R.Builder.prototype.createFieldVectors=function(){for(var e={},t=Object.keys(this.fieldTermFrequencies),r=t.length,n=Object.create(null),i=0;i<r;i++){for(var o=R.FieldRef.fromString(t[i]),s=o.fieldName,a=this.fieldLengths[o],u=new R.Vector,c=this.fieldTermFrequencies[o],l=Object.keys(c),f=l.length,h=this._fields[s].boost||1,p=this._documents[o.docRef].boost||1,d=0;d<f;d++){var v,y,g,m=l[d],x=c[m],w=this.invertedIndex[m]._index;void 0===n[m]?(v=R.idf(this.invertedIndex[m],this.documentCount),n[m]=v):v=n[m],y=v*((this._k1+1)*x)/(this._k1*(1-this._b+this._b*(a/this.averageFieldLength[s]))+x),y*=h,y*=p,g=Math.round(1e3*y)/1e3,u.insert(w,g)}e[o]=u}this.fieldVectors=e},R.Builder.prototype.createTokenSet=function(){this.tokenSet=R.TokenSet.fromArray(Object.keys(this.invertedIndex).sort())},R.Builder.prototype.build=function(){return this.calculateAverageFieldLengths(),this.createFieldVectors(),this.createTokenSet(),new R.Index({invertedIndex:this.invertedIndex,fieldVectors:this.fieldVectors,tokenSet:this.tokenSet,fields:Object.keys(this._fields),pipeline:this.searchPipeline})},R.Builder.prototype.use=function(e){var t=Array.prototype.slice.call(arguments,1);t.unshift(this),e.apply(this,t)},R.MatchData=function(e,t,r){for(var n=Object.create(null),i=Object.keys(r||{}),o=0;o<i.length;o++){var s=i[o];n[s]=r[s].slice()}this.metadata=Object.create(null),void 0!==e&&(this.metadata[e]=Object.create(null),this.metadata[e][t]=n)},R.MatchData.prototype.combine=function(e){for(var t=Object.keys(e.metadata),r=0;r<t.length;r++){var n=t[r],i=Object.keys(e.metadata[n]);null==this.metadata[n]&&(this.metadata[n]=Object.create(null));for(var o=0;o<i.length;o++){var s=i[o],a=Object.keys(e.metadata[n][s]);null==this.metadata[n][s]&&(this.metadata[n][s]=Object.create(null));for(var u=0;u<a.length;u++){var c=a[u];null==this.metadata[n][s][c]?this.metadata[n][s][c]=e.metadata[n][s][c]:this.metadata[n][s][c]=this.metadata[n][s][c].concat(e.metadata[n][s][c])}}}},R.MatchData.prototype.add=function(e,t,r){if(!(e in this.metadata))return this.metadata[e]=Object.create(null),void(this.metadata[e][t]=r);if(t in this.metadata[e])for(var n=Object.keys(r),i=0;i<n.length;i++){var o=n[i];o in this.metadata[e][t]?this.metadata[e][t][o]=this.metadata[e][t][o].concat(r[o]):this.metadata[e][t][o]=r[o]}else this.metadata[e][t]=r},R.Query=function(e){this.clauses=[],this.allFields=e},R.Query.wildcard=new String("*"),R.Query.wildcard.NONE=0,R.Query.wildcard.LEADING=1,R.Query.wildcard.TRAILING=2,R.Query.presence={OPTIONAL:1,REQUIRED:2,PROHIBITED:3},R.Query.prototype.clause=function(e){return"fields"in e||(e.fields=this.allFields),"boost"in e||(e.boost=1),"usePipeline"in e||(e.usePipeline=!0),"wildcard"in e||(e.wildcard=R.Query.wildcard.NONE),e.wildcard&R.Query.wildcard.LEADING&&e.term.charAt(0)!=R.Query.wildcard&&(e.term="*"+e.term),e.wildcard&R.Query.wildcard.TRAILING&&e.term.slice(-1)!=R.Query.wildcard&&(e.term=e.term+"*"),"presence"in e||(e.presence=R.Query.presence.OPTIONAL),this.clauses.push(e),this},R.Query.prototype.isNegated=function(){for(var e=0;e<this.clauses.length;e++)if(this.clauses[e].presence!=R.Query.presence.PROHIBITED)return!1;return!0},R.Query.prototype.term=function(e,t){if(Array.isArray(e))return e.forEach((function(e){this.term(e,R.utils.clone(t))}),this),this;var 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o,i=pt.trackingDerivation;if(pt.trackingDerivation=e,pt.inBatch++,!0===pt.disableErrorBoundaries)o=t.call(n);else try{o=t.call(n)}catch(e){o=new Ke(e)}return pt.inBatch--,pt.trackingDerivation=i,function(e){for(var t=e.observing_,n=e.observing_=e.newObserving_,r=Ye.UP_TO_DATE_,o=0,i=e.unboundDepsCount_,a=0;a<i;a++){var s=n[a];0===s.diffValue_&&(s.diffValue_=1,o!==a&&(n[o]=s),o++),s.dependenciesState_>r&&(r=s.dependenciesState_)}for(n.length=o,e.newObserving_=null,i=t.length;i--;){var l=t[i];0===l.diffValue_&&ft(l,e),l.diffValue_=0}for(;o--;){var c=n[o];1===c.diffValue_&&(c.diffValue_=0,p=e,(u=c).observers_.add(p),u.lowestObserverState_>p.dependenciesState_&&(u.lowestObserverState_=p.dependenciesState_))}var u,p;r!==Ye.UP_TO_DATE_&&(e.dependenciesState_=r,e.onBecomeStale_())}(e),at(r),o}function tt(e){var t=e.observing_;e.observing_=[];for(var n=t.length;n--;)ft(t[n],e);e.dependenciesState_=Ye.NOT_TRACKING_}function nt(e){var t=rt();try{return e()}finally{ot(t)}}function rt(){var 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lt=function(){this.version=6,this.UNCHANGED={},this.trackingDerivation=null,this.trackingContext=null,this.runId=0,this.mobxGuid=0,this.inBatch=0,this.pendingUnobservations=[],this.pendingReactions=[],this.isRunningReactions=!1,this.allowStateChanges=!1,this.allowStateReads=!0,this.enforceActions=!0,this.spyListeners=[],this.globalReactionErrorHandlers=[],this.computedRequiresReaction=!1,this.reactionRequiresObservable=!1,this.observableRequiresReaction=!1,this.disableErrorBoundaries=!1,this.suppressReactionErrors=!1,this.useProxies=!0,this.verifyProxies=!1,this.safeDescriptors=!0},ct=!0,ut=!1,pt=function(){var e=p();return e.__mobxInstanceCount>0&&!e.__mobxGlobals&&(ct=!1),e.__mobxGlobals&&e.__mobxGlobals.version!==(new lt).version&&(ct=!1),ct?e.__mobxGlobals?(e.__mobxInstanceCount+=1,e.__mobxGlobals.UNCHANGED||(e.__mobxGlobals.UNCHANGED={}),e.__mobxGlobals):(e.__mobxInstanceCount=1,e.__mobxGlobals=new lt):(setTimeout((function(){ut||c(35)}),1),new lt)}();function 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name").concat("*"),required:!1,schema:!0===i?{}:i,kind:"additionalProperties"},n+"/additionalProperties",r)),l}(t,o,this.pointer,this.options);else if(this.hasType("array")&&o.items&&(this.items=new e(t,o.items,this.pointer+"/items",this.options),this.displayType=this.items.displayType.split(" or ").map((function(e){return e.replace(/^(string|object|number|integer|array|boolean)s?( ?.*)/,"$1s$2")})).join(" or "),this.displayFormat=this.items.format,this.typePrefix=this.items.typePrefix+wo("arrayOf"),this.title=this.title||this.items.title,this.isPrimitive=this.items.isPrimitive,void 0===this.example&&void 0!==this.items.example&&(this.example=[this.items.example]),this.items.isPrimitive&&(this.enum=this.items.enum),Array.isArray(this.type))){var i=this.type.filter((function(e){return"array"!==e}));i.length&&(this.displayType+=" or ".concat(i.join(" or ")))}this.enum.length&&this.options.sortEnumValuesAlphabetically&&this.enum.sort()}else this.initDiscriminator(o,t)}},{key:"initOneOf",value:function(t,n){var r,o,i=this;if(this.oneOf=t.map((function(t,r){var o=n.deref(t,!1,!0),s=n.mergeAllOf(o,i.pointer+"/oneOf/"+r),l=gs(t.$ref)&&!s.title?ts.baseName(t.$ref):"".concat(s.title||"").concat(s.const&&JSON.stringify(s.const)||""),c=new e(n,a(a({},s),{},{title:l,allOf:[a(a({},i.schema),{},{oneOf:void 0,anyOf:void 0})]}),i.pointer+"/oneOf/"+r,i.options);return n.exitRef(t),n.exitParents(s),c})),this.options.simpleOneOfTypeLabel){var s=(r=this,o=new Set,function e(t){var n,r=oo(t.oneOf||[]);try{for(r.s();!(n=r.n()).done;){var i=n.value;i.oneOf?e(i):i.type&&o.add(i.type)}}catch(e){r.e(e)}finally{r.f()}}(r),Array.from(o.values()));this.displayType=s.join(" or ")}else this.displayType=this.oneOf.map((function(e){var t=e.typePrefix+(e.title?"".concat(e.title," (").concat(e.displayType,")"):e.displayType);return t.indexOf(" or ")>-1&&(t="(".concat(t,")")),t})).join(" or ")}},{key:"initDiscriminator",value:function(t,n){var r=this,o=tl(t);this.discriminatorProp=o.propertyName;var i=n.findDerived([].concat(ns(t.parentRefs||[]),[this.pointer]));if(t.oneOf){var s,l=oo(t.oneOf);try{for(l.s();!(s=l.n()).done;){var c=s.value;if(void 0!==c.$ref){var u=ts.baseName(c.$ref);i[c.$ref]=u}}}catch(e){l.e(e)}finally{l.f()}}var p=o.mapping||{},f=o["x-explicitMappingOnly"]||!1;0===Object.keys(p).length&&(f=!1);var d={};for(var h in p){var m=p[h];Array.isArray(d[m])?d[m].push(h):d[m]=[h]}for(var v=a(f?{}:a({},i),d),g=[],y=0,b=Object.keys(v);y<b.length;y++){var x=b[y],w=v[x];if(Array.isArray(w)){var k,E=oo(w);try{for(E.s();!(k=E.n()).done;){var S=k.value;g.push({$ref:x,name:S})}}catch(e){E.e(e)}finally{E.f()}}else g.push({$ref:x,name:w})}var _=Object.keys(p);0!==_.length&&(g=g.sort((function(e,t){var n=_.indexOf(e.name),r=_.indexOf(t.name);return n<0&&r<0?e.name.localeCompare(t.name):n<0?1:r<0?-1:n-r}))),this.oneOf=g.map((function(t){var o=t.$ref,i=t.name,a=new e(n,n.byRef(o),o,r.options,!0);return a.title=i,a}))}}]),e}()).prototype,"activeOneOf",[Pe],{configurable:!0,enumerable:!0,writable:!0,initializer:function(){return 0}}),Qa(Qs.prototype,"activateOneOf",[Tt],Object.getOwnPropertyDescriptor(Qs.prototype,"activateOneOf"),Qs.prototype),Qs);function tl(e){return e.discriminator||e["x-discriminator"]}var nl,rl,ol={},il=function(){function e(t,r,o,i){nr(this,e),this.mime=o,n(this,"value",void 0),n(this,"summary",void 0),n(this,"description",void 0),n(this,"externalValueUrl",void 0);var a=t.deref(r);this.value=a.value,this.summary=a.summary,this.description=a.description,a.externalValue&&(this.externalValueUrl=(0,so.resolve)(t.specUrl||"",a.externalValue)),t.exitRef(r),"application/x-www-form-urlencoded"===o&&this.value&&"object"==typeof this.value&&(this.value=function(e){var t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:{};if(Array.isArray(e))throw new Error("Payload must have fields: "+e.toString());return Object.keys(e).map((function(n){var r=e[n],o=t[n]||{},i=o.style,a=void 0===i?"form":i,s=o.explode,l=void 0===s||s;switch(a){case"form":return ms(n,l,r);case"spaceDelimited":return ds(r,n,"%20");case"pipeDelimited":return ds(r,n,"|");case"deepObject":return hs(r,n);default:return console.warn("Incorrect or unsupported encoding style: "+a),""}})).join("&")}(this.value,i))}return or(e,[{key:"getExternalValue",value:function(e){return this.externalValueUrl?(ol[this.externalValueUrl]||(ol[this.externalValueUrl]=fetch(this.externalValueUrl).then((function(t){return t.text().then((function(n){if(!t.ok)return Promise.reject(new Error(n));if(!fs(e))return n;try{return JSON.parse(n)}catch(e){return n}}))}))),ol[this.externalValueUrl]):Promise.resolve(void 0)}}]),e}(),al={path:{style:"simple",explode:!1},query:{style:"form",explode:!0},header:{style:"simple",explode:!1},cookie:{style:"form",explode:!0}},sl=(rl=Qa((nl=function(){function e(t,r,o,i){var a;nr(this,e),Bs(this,"expanded",rl,this),n(this,"schema",void 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0!==f?f:"form"}void 0===s.explode&&this.in?this.explode=null===(l=null===(c=al[this.in])||void 0===c?void 0:c.explode)||void 0===l||l:this.explode=!!s.explode,this.deprecated=void 0===s.deprecated?!!this.schema.deprecated:s.deprecated,t.exitRef(r),i.showExtensions&&(this.extensions=Cs(s,i.showExtensions)),this.const=(null===(a=this.schema)||void 0===a?void 0:a.const)||(null==s?void 0:s.const)||""}return or(e,[{key:"toggle",value:function(){this.expanded=!this.expanded}}]),e}()).prototype,"expanded",[Pe],{configurable:!0,enumerable:!0,writable:!0,initializer:function(){return!1}}),Qa(nl.prototype,"toggle",[Tt],Object.getOwnPropertyDescriptor(nl.prototype,"toggle"),nl.prototype),nl);function ll(e){return e<10?"0"+e:e}function cl(e,t){return t>e.length?e.repeat(Math.trunc(t/e.length)+1).substring(0,t):e}function ul(){for(var e=function(e){return e&&"object"==typeof e},t=arguments.length,n=new Array(t),r=0;r<t;r++)n[r]=arguments[r];return n.reduce((function(t,n){return Object.keys(n).forEach((function(r){var o=t[r],i=n[r];e(o)&&e(i)?t[r]=ul(o,i):t[r]=i})),t}),Array.isArray(n[n.length-1])?[]:{})}function pl(e){return{value:"object"===e?{}:"array"===e?[]:void 0}}function fl(e,t){t&&e.pop()}r(6977),r(2481),r(3689);var dl={multipleOf:"number",maximum:"number",exclusiveMaximum:"number",minimum:"number",exclusiveMinimum:"number",maxLength:"string",minLength:"string",pattern:"string",items:"array",maxItems:"array",minItems:"array",uniqueItems:"array",additionalItems:"array",maxProperties:"object",minProperties:"object",required:"object",additionalProperties:"object",properties:"object",patternProperties:"object",dependencies:"object"};function hl(e){if(void 0!==e.type)return Array.isArray(e.type)?0===e.type.length?null:e.type[0]:e.type;for(var t=Object.keys(dl),n=0;n<t.length;n++){var r=t[n],o=dl[r];if(void 0!==e[r])return o}return null}var ml={},vl=[];function gl(e){var t;return void 0!==e.const?t=e.const:void 0!==e.examples&&e.examples.length?t=e.examples[0]:void 0!==e.enum&&e.enum.length?t=e.enum[0]:void 0!==e.default&&(t=e.default),t}function yl(e){var t=gl(e);if(void 0!==t)return{value:t,readOnly:e.readOnly,writeOnly:e.writeOnly,type:null}}function bl(e,t,n,r){if(r){if(vl.includes(e))return pl(hl(e));vl.push(e)}if(r&&r.depth>t.maxSampleDepth)return fl(vl,r),pl(hl(e));if(e.$ref){if(!n)throw new Error("Your schema contains $ref. You must provide full specification in the third parameter.");var o=decodeURIComponent(e.$ref);o.startsWith("#")&&(o=o.substring(1));var i,s=Ja().get(n,o);return!0!==ml[o]?(ml[o]=!0,i=bl(s,t,n,r),ml[o]=!1):i=pl(hl(s)),fl(vl,r),i}if(void 0!==e.example)return fl(vl,r),{value:e.example,readOnly:e.readOnly,writeOnly:e.writeOnly,type:e.type};if(void 0!==e.allOf)return fl(vl,r),yl(e)||function(e,t,n,r,o){var i,s=bl(e,n,r),l=[],c=oo(t);try{for(c.s();!(i=c.n()).done;){var u=i.value,p=bl(a({type:s.type},u),n,r,o),f=p.type,d=p.readOnly,h=p.writeOnly,m=p.value;s.type&&f&&f!==s.type&&(console.warn("allOf: schemas with different types can't be merged"),s.type=f),s.type=s.type||f,s.readOnly=s.readOnly||d,s.writeOnly=s.writeOnly||h,null!=m&&l.push(m)}}catch(e){c.e(e)}finally{c.f()}if("object"===s.type)return s.value=ul.apply(void 0,[s.value||{}].concat(ns(l.filter((function(e){return"object"==typeof e}))))),s;"array"===s.type&&(n.quiet||console.warn('OpenAPI Sampler: found allOf with "array" type. Result may be incorrect'));var v=l[l.length-1];return s.value=null!=v?v:s.value,s}(a(a({},e),{},{allOf:void 0}),e.allOf,t,n,r);if(e.oneOf&&e.oneOf.length){e.anyOf&&(t.quiet||console.warn("oneOf and anyOf are not supported on the same level. Skipping anyOf")),fl(vl,r);var l=Object.assign({readOnly:e.readOnly,writeOnly:e.writeOnly},e.oneOf[0]);return yl(e)||bl(l,t,n,r)}if(e.anyOf&&e.anyOf.length)return fl(vl,r),yl(e)||bl(e.anyOf[0],t,n,r);if(e.if&&e.then)return fl(vl,r),yl(e)||bl(ul(e.if,e.then),t,n,r);var c=gl(e),u=null;if(void 0===c){c=null,u=e.type,Array.isArray(u)&&e.type.length>0&&(u=e.type[0]),u||(u=hl(e));var p=Sl[u];p&&(c=p(e,t,n,r))}return fl(vl,r),{value:c,readOnly:e.readOnly,writeOnly:e.writeOnly,type:u}}function xl(e){var t=0;if("boolean"==typeof e.exclusiveMinimum||"boolean"==typeof e.exclusiveMaximum){if(e.maximum&&e.minimum)return t=e.exclusiveMinimum?Math.floor(e.minimum)+1:e.minimum,(e.exclusiveMaximum&&t>=e.maximum||!e.exclusiveMaximum&&t>e.maximum)&&(t=(e.maximum+e.minimum)/2),t;if(e.minimum)return e.exclusiveMinimum?Math.floor(e.minimum)+1:e.minimum;if(e.maximum)return e.exclusiveMaximum?e.maximum>0?0:Math.floor(e.maximum)-1:e.maximum>0?0:e.maximum}else{if(e.minimum)return e.minimum;e.exclusiveMinimum?(t=Math.floor(e.exclusiveMinimum)+1)===e.exclusiveMaximum&&(t=(t+Math.floor(e.exclusiveMaximum)-1)/2):e.exclusiveMaximum?t=Math.floor(e.exclusiveMaximum)-1:e.maximum&&(t=e.maximum)}return t}function wl(e){var t=e.min,n=e.max,r=e.omitTime,o=e.omitDate,i=function(e,t,n,r){var o=n?"":e.getUTCFullYear()+"-"+ll(e.getUTCMonth()+1)+"-"+ll(e.getUTCDate());return t||(o+="T"+ll(e.getUTCHours())+":"+ll(e.getUTCMinutes())+":"+ll(e.getUTCSeconds())+"Z"),o}(new Date("2019-08-24T14:15:22.123Z"),r,o);return i.length<t&&console.warn("Using minLength = ".concat(t,' is incorrect with format "date-time"')),n&&i.length>n&&console.warn("Using maxLength = ".concat(n,' is incorrect with format "date-time"')),i}function kl(e,t){var n=cl("string",e);return t&&n.length>t&&(n=n.substring(0,t)),n}var El={email:function(){return"user@example.com"},"idn-email":function(){return"пошта@укр.нет"},password:function(e,t){var n="pa$$word";return e>n.length&&(n+="_",n+=cl("qwerty!@#$%^123456",e-n.length).substring(0,e-n.length)),n},"date-time":function(e,t){return wl({min:e,max:t,omitTime:!1,omitDate:!1})},date:function(e,t){return wl({min:e,max:t,omitTime:!0,omitDate:!1})},time:function(e,t){return wl({min:e,max:t,omitTime:!1,omitDate:!0}).slice(1)},ipv4:function(){return"192.168.0.1"},ipv6:function(){return"2001:0db8:85a3:0000:0000:8a2e:0370:7334"},hostname:function(){return"example.com"},"idn-hostname":function(){return"приклад.укр"},iri:function(){return"http://example.com"},"iri-reference":function(){return"../словник"},uri:function(){return"http://example.com"},"uri-reference":function(){return"../dictionary"},"uri-template":function(){return"http://example.com/{endpoint}"},uuid:function(e,t,n){return r=function(e){var t=0;if(0==e.length)return t;for(var n=0;n<e.length;n++)t=(t<<5)-t+e.charCodeAt(n),t&=t;return t}(n||"id"),o=function(e,t,n,r){return function(){var o=(e|=0)-((t|=0)<<27|t>>>5)|0;return 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qp(e){var t=document.createElement("div");return t.className=e,t}var Wp="undefined"!=typeof Element&&(Element.prototype.matches||Element.prototype.webkitMatchesSelector||Element.prototype.mozMatchesSelector||Element.prototype.msMatchesSelector);function Vp(e,t){if(!Wp)throw new Error("No element matching method supported");return Wp.call(e,t)}function Hp(e){e.remove?e.remove():e.parentNode&&e.parentNode.removeChild(e)}function Yp(e,t){return Array.prototype.filter.call(e.children,(function(e){return Vp(e,t)}))}var Gp=function(e){return"ps__thumb-"+e},Qp=function(e){return"ps__rail-"+e},Xp="ps__child--consume",Kp="ps--focus",Zp="ps--clicking",Jp=function(e){return"ps--active-"+e},ef=function(e){return"ps--scrolling-"+e},tf={x:null,y:null};function nf(e,t){var n=e.element.classList,r=ef(t);n.contains(r)?clearTimeout(tf[t]):n.add(r)}function rf(e,t){tf[t]=setTimeout((function(){return e.isAlive&&e.element.classList.remove(ef(t))}),e.settings.scrollingThreshold)}var of=function(e){this.element=e,this.handlers={}},af={isEmpty:{configurable:!0}};of.prototype.bind=function(e,t){void 0===this.handlers[e]&&(this.handlers[e]=[]),this.handlers[e].push(t),this.element.addEventListener(e,t,!1)},of.prototype.unbind=function(e,t){var n=this;this.handlers[e]=this.handlers[e].filter((function(r){return!(!t||r===t)||(n.element.removeEventListener(e,r,!1),!1)}))},of.prototype.unbindAll=function(){for(var e in this.handlers)this.unbind(e)},af.isEmpty.get=function(){var e=this;return Object.keys(this.handlers).every((function(t){return 0===e.handlers[t].length}))},Object.defineProperties(of.prototype,af);var sf=function(){this.eventElements=[]};function lf(e){if("function"==typeof window.CustomEvent)return new CustomEvent(e);var t=document.createEvent("CustomEvent");return t.initCustomEvent(e,!1,!1,void 0),t}function cf(e,t,n,r,o){var i;if(void 0===r&&(r=!0),void 0===o&&(o=!1),"top"===t)i=["contentHeight","containerHeight","scrollTop","y","up","down"];else{if("left"!==t)throw new Error("A proper axis should be provided");i=["contentWidth","containerWidth","scrollLeft","x","left","right"]}!function(e,t,n,r,o){var i=n[0],a=n[1],s=n[2],l=n[3],c=n[4],u=n[5];void 0===r&&(r=!0),void 0===o&&(o=!1);var p=e.element;e.reach[l]=null,p[s]<1&&(e.reach[l]="start"),p[s]>e[i]-e[a]-1&&(e.reach[l]="end"),t&&(p.dispatchEvent(lf("ps-scroll-"+l)),t<0?p.dispatchEvent(lf("ps-scroll-"+c)):t>0&&p.dispatchEvent(lf("ps-scroll-"+u)),r&&function(e,t){nf(e,t),rf(e,t)}(e,l)),e.reach[l]&&(t||o)&&p.dispatchEvent(lf("ps-"+l+"-reach-"+e.reach[l]))}(e,n,i,r,o)}function uf(e){return parseInt(e,10)||0}sf.prototype.eventElement=function(e){var t=this.eventElements.filter((function(t){return t.element===e}))[0];return t||(t=new of(e),this.eventElements.push(t)),t},sf.prototype.bind=function(e,t,n){this.eventElement(e).bind(t,n)},sf.prototype.unbind=function(e,t,n){var r=this.eventElement(e);r.unbind(t,n),r.isEmpty&&this.eventElements.splice(this.eventElements.indexOf(r),1)},sf.prototype.unbindAll=function(){this.eventElements.forEach((function(e){return e.unbindAll()})),this.eventElements=[]},sf.prototype.once=function(e,t,n){var r=this.eventElement(e),o=function(e){r.unbind(t,o),n(e)};r.bind(t,o)};var pf={isWebKit:"undefined"!=typeof document&&"WebkitAppearance"in document.documentElement.style,supportsTouch:"undefined"!=typeof window&&("ontouchstart"in window||"maxTouchPoints"in window.navigator&&window.navigator.maxTouchPoints>0||window.DocumentTouch&&document instanceof window.DocumentTouch),supportsIePointer:"undefined"!=typeof navigator&&navigator.msMaxTouchPoints,isChrome:"undefined"!=typeof navigator&&/Chrome/i.test(navigator&&navigator.userAgent)};function ff(e){var t=e.element,n=Math.floor(t.scrollTop),r=t.getBoundingClientRect();e.containerWidth=Math.ceil(r.width),e.containerHeight=Math.ceil(r.height),e.contentWidth=t.scrollWidth,e.contentHeight=t.scrollHeight,t.contains(e.scrollbarXRail)||(Yp(t,Qp("x")).forEach((function(e){return Hp(e)})),t.appendChild(e.scrollbarXRail)),t.contains(e.scrollbarYRail)||(Yp(t,Qp("y")).forEach((function(e){return Hp(e)})),t.appendChild(e.scrollbarYRail)),!e.settings.suppressScrollX&&e.containerWidth+e.settings.scrollXMarginOffset<e.contentWidth?(e.scrollbarXActive=!0,e.railXWidth=e.containerWidth-e.railXMarginWidth,e.railXRatio=e.containerWidth/e.railXWidth,e.scrollbarXWidth=df(e,uf(e.railXWidth*e.containerWidth/e.contentWidth)),e.scrollbarXLeft=uf((e.negativeScrollAdjustment+t.scrollLeft)*(e.railXWidth-e.scrollbarXWidth)/(e.contentWidth-e.containerWidth))):e.scrollbarXActive=!1,!e.settings.suppressScrollY&&e.containerHeight+e.settings.scrollYMarginOffset<e.contentHeight?(e.scrollbarYActive=!0,e.railYHeight=e.containerHeight-e.railYMarginHeight,e.railYRatio=e.containerHeight/e.railYHeight,e.scrollbarYHeight=df(e,uf(e.railYHeight*e.containerHeight/e.contentHeight)),e.scrollbarYTop=uf(n*(e.railYHeight-e.scrollbarYHeight)/(e.contentHeight-e.containerHeight))):e.scrollbarYActive=!1,e.scrollbarXLeft>=e.railXWidth-e.scrollbarXWidth&&(e.scrollbarXLeft=e.railXWidth-e.scrollbarXWidth),e.scrollbarYTop>=e.railYHeight-e.scrollbarYHeight&&(e.scrollbarYTop=e.railYHeight-e.scrollbarYHeight),function(e,t){var n={width:t.railXWidth},r=Math.floor(e.scrollTop);t.isRtl?n.left=t.negativeScrollAdjustment+e.scrollLeft+t.containerWidth-t.contentWidth:n.left=e.scrollLeft,t.isScrollbarXUsingBottom?n.bottom=t.scrollbarXBottom-r:n.top=t.scrollbarXTop+r,$p(t.scrollbarXRail,n);var o={top:r,height:t.railYHeight};t.isScrollbarYUsingRight?t.isRtl?o.right=t.contentWidth-(t.negativeScrollAdjustment+e.scrollLeft)-t.scrollbarYRight-t.scrollbarYOuterWidth-9:o.right=t.scrollbarYRight-e.scrollLeft:t.isRtl?o.left=t.negativeScrollAdjustment+e.scrollLeft+2*t.containerWidth-t.contentWidth-t.scrollbarYLeft-t.scrollbarYOuterWidth:o.left=t.scrollbarYLeft+e.scrollLeft,$p(t.scrollbarYRail,o),$p(t.scrollbarX,{left:t.scrollbarXLeft,width:t.scrollbarXWidth-t.railBorderXWidth}),$p(t.scrollbarY,{top:t.scrollbarYTop,height:t.scrollbarYHeight-t.railBorderYWidth})}(t,e),e.scrollbarXActive?t.classList.add(Jp("x")):(t.classList.remove(Jp("x")),e.scrollbarXWidth=0,e.scrollbarXLeft=0,t.scrollLeft=!0===e.isRtl?e.contentWidth:0),e.scrollbarYActive?t.classList.add(Jp("y")):(t.classList.remove(Jp("y")),e.scrollbarYHeight=0,e.scrollbarYTop=0,t.scrollTop=0)}function df(e,t){return e.settings.minScrollbarLength&&(t=Math.max(t,e.settings.minScrollbarLength)),e.settings.maxScrollbarLength&&(t=Math.min(t,e.settings.maxScrollbarLength)),t}function hf(e,t){var n=t[0],r=t[1],o=t[2],i=t[3],a=t[4],s=t[5],l=t[6],c=t[7],u=t[8],p=e.element,f=null,d=null,h=null;function m(t){t.touches&&t.touches[0]&&(t[o]=t.touches[0].pageY),p[l]=f+h*(t[o]-d),nf(e,c),ff(e),t.stopPropagation(),t.preventDefault()}function v(){rf(e,c),e[u].classList.remove(Zp),e.event.unbind(e.ownerDocument,"mousemove",m)}function g(t,a){f=p[l],a&&t.touches&&(t[o]=t.touches[0].pageY),d=t[o],h=(e[r]-e[n])/(e[i]-e[s]),a?e.event.bind(e.ownerDocument,"touchmove",m):(e.event.bind(e.ownerDocument,"mousemove",m),e.event.once(e.ownerDocument,"mouseup",v),t.preventDefault()),e[u].classList.add(Zp),t.stopPropagation()}e.event.bind(e[a],"mousedown",(function(e){g(e)})),e.event.bind(e[a],"touchstart",(function(e){g(e,!0)}))}var mf={"click-rail":function(e){e.element,e.event.bind(e.scrollbarY,"mousedown",(function(e){return e.stopPropagation()})),e.event.bind(e.scrollbarYRail,"mousedown",(function(t){var n=t.pageY-window.pageYOffset-e.scrollbarYRail.getBoundingClientRect().top>e.scrollbarYTop?1:-1;e.element.scrollTop+=n*e.containerHeight,ff(e),t.stopPropagation()})),e.event.bind(e.scrollbarX,"mousedown",(function(e){return e.stopPropagation()})),e.event.bind(e.scrollbarXRail,"mousedown",(function(t){var n=t.pageX-window.pageXOffset-e.scrollbarXRail.getBoundingClientRect().left>e.scrollbarXLeft?1:-1;e.element.scrollLeft+=n*e.containerWidth,ff(e),t.stopPropagation()}))},"drag-thumb":function(e){hf(e,["containerWidth","contentWidth","pageX","railXWidth","scrollbarX","scrollbarXWidth","scrollLeft","x","scrollbarXRail"]),hf(e,["containerHeight","contentHeight","pageY","railYHeight","scrollbarY","scrollbarYHeight","scrollTop","y","scrollbarYRail"])},keyboard:function(e){var t=e.element;e.event.bind(e.ownerDocument,"keydown",(function(n){if(!(n.isDefaultPrevented&&n.isDefaultPrevented()||n.defaultPrevented)&&(Vp(t,":hover")||Vp(e.scrollbarX,":focus")||Vp(e.scrollbarY,":focus"))){var r,o=document.activeElement?document.activeElement:e.ownerDocument.activeElement;if(o){if("IFRAME"===o.tagName)o=o.contentDocument.activeElement;else for(;o.shadowRoot;)o=o.shadowRoot.activeElement;if(Vp(r=o,"input,[contenteditable]")||Vp(r,"select,[contenteditable]")||Vp(r,"textarea,[contenteditable]")||Vp(r,"button,[contenteditable]"))return}var i=0,a=0;switch(n.which){case 37:i=n.metaKey?-e.contentWidth:n.altKey?-e.containerWidth:-30;break;case 38:a=n.metaKey?e.contentHeight:n.altKey?e.containerHeight:30;break;case 39:i=n.metaKey?e.contentWidth:n.altKey?e.containerWidth:30;break;case 40:a=n.metaKey?-e.contentHeight:n.altKey?-e.containerHeight:-30;break;case 32:a=n.shiftKey?e.containerHeight:-e.containerHeight;break;case 33:a=e.containerHeight;break;case 34:a=-e.containerHeight;break;case 36:a=e.contentHeight;break;case 35:a=-e.contentHeight;break;default:return}e.settings.suppressScrollX&&0!==i||e.settings.suppressScrollY&&0!==a||(t.scrollTop-=a,t.scrollLeft+=i,ff(e),function(n,r){var o=Math.floor(t.scrollTop);if(0===n){if(!e.scrollbarYActive)return!1;if(0===o&&r>0||o>=e.contentHeight-e.containerHeight&&r<0)return!e.settings.wheelPropagation}var i=t.scrollLeft;if(0===r){if(!e.scrollbarXActive)return!1;if(0===i&&n<0||i>=e.contentWidth-e.containerWidth&&n>0)return!e.settings.wheelPropagation}return!0}(i,a)&&n.preventDefault())}}))},wheel:function(e){var t=e.element;function n(n){var r=function(e){var t=e.deltaX,n=-1*e.deltaY;return void 0!==t&&void 0!==n||(t=-1*e.wheelDeltaX/6,n=e.wheelDeltaY/6),e.deltaMode&&1===e.deltaMode&&(t*=10,n*=10),t!=t&&n!=n&&(t=0,n=e.wheelDelta),e.shiftKey?[-n,-t]:[t,n]}(n),o=r[0],i=r[1];if(!function(e,n,r){if(!pf.isWebKit&&t.querySelector("select:focus"))return!0;if(!t.contains(e))return!1;for(var o=e;o&&o!==t;){if(o.classList.contains(Xp))return!0;var i=Bp(o);if(r&&i.overflowY.match(/(scroll|auto)/)){var a=o.scrollHeight-o.clientHeight;if(a>0&&(o.scrollTop>0&&r<0||o.scrollTop<a&&r>0))return!0}if(n&&i.overflowX.match(/(scroll|auto)/)){var s=o.scrollWidth-o.clientWidth;if(s>0&&(o.scrollLeft>0&&n<0||o.scrollLeft<s&&n>0))return!0}o=o.parentNode}return!1}(n.target,o,i)){var a=!1;e.settings.useBothWheelAxes?e.scrollbarYActive&&!e.scrollbarXActive?(i?t.scrollTop-=i*e.settings.wheelSpeed:t.scrollTop+=o*e.settings.wheelSpeed,a=!0):e.scrollbarXActive&&!e.scrollbarYActive&&(o?t.scrollLeft+=o*e.settings.wheelSpeed:t.scrollLeft-=i*e.settings.wheelSpeed,a=!0):(t.scrollTop-=i*e.settings.wheelSpeed,t.scrollLeft+=o*e.settings.wheelSpeed),ff(e),(a=a||function(n,r){var o=Math.floor(t.scrollTop),i=0===t.scrollTop,a=o+t.offsetHeight===t.scrollHeight,s=0===t.scrollLeft,l=t.scrollLeft+t.offsetWidth===t.scrollWidth;return!(Math.abs(r)>Math.abs(n)?i||a:s||l)||!e.settings.wheelPropagation}(o,i))&&!n.ctrlKey&&(n.stopPropagation(),n.preventDefault())}}void 0!==window.onwheel?e.event.bind(t,"wheel",n):void 0!==window.onmousewheel&&e.event.bind(t,"mousewheel",n)},touch:function(e){if(pf.supportsTouch||pf.supportsIePointer){var t=e.element,n={},r=0,o={},i=null;pf.supportsTouch?(e.event.bind(t,"touchstart",c),e.event.bind(t,"touchmove",u),e.event.bind(t,"touchend",p)):pf.supportsIePointer&&(window.PointerEvent?(e.event.bind(t,"pointerdown",c),e.event.bind(t,"pointermove",u),e.event.bind(t,"pointerup",p)):window.MSPointerEvent&&(e.event.bind(t,"MSPointerDown",c),e.event.bind(t,"MSPointerMove",u),e.event.bind(t,"MSPointerUp",p)))}function a(n,r){t.scrollTop-=r,t.scrollLeft-=n,ff(e)}function s(e){return e.targetTouches?e.targetTouches[0]:e}function l(e){return!(e.pointerType&&"pen"===e.pointerType&&0===e.buttons||(!e.targetTouches||1!==e.targetTouches.length)&&(!e.pointerType||"mouse"===e.pointerType||e.pointerType===e.MSPOINTER_TYPE_MOUSE))}function c(e){if(l(e)){var t=s(e);n.pageX=t.pageX,n.pageY=t.pageY,r=(new Date).getTime(),null!==i&&clearInterval(i)}}function u(i){if(l(i)){var c=s(i),u={pageX:c.pageX,pageY:c.pageY},p=u.pageX-n.pageX,f=u.pageY-n.pageY;if(function(e,n,r){if(!t.contains(e))return!1;for(var o=e;o&&o!==t;){if(o.classList.contains(Xp))return!0;var i=Bp(o);if(r&&i.overflowY.match(/(scroll|auto)/)){var a=o.scrollHeight-o.clientHeight;if(a>0&&(o.scrollTop>0&&r<0||o.scrollTop<a&&r>0))return!0}if(n&&i.overflowX.match(/(scroll|auto)/)){var s=o.scrollWidth-o.clientWidth;if(s>0&&(o.scrollLeft>0&&n<0||o.scrollLeft<s&&n>0))return!0}o=o.parentNode}return!1}(i.target,p,f))return;a(p,f),n=u;var d=(new Date).getTime(),h=d-r;h>0&&(o.x=p/h,o.y=f/h,r=d),function(n,r){var o=Math.floor(t.scrollTop),i=t.scrollLeft,a=Math.abs(n),s=Math.abs(r);if(s>a){if(r<0&&o===e.contentHeight-e.containerHeight||r>0&&0===o)return 0===window.scrollY&&r>0&&pf.isChrome}else if(a>s&&(n<0&&i===e.contentWidth-e.containerWidth||n>0&&0===i))return!0;return!0}(p,f)&&i.preventDefault()}}function p(){e.settings.swipeEasing&&(clearInterval(i),i=setInterval((function(){e.isInitialized?clearInterval(i):o.x||o.y?Math.abs(o.x)<.01&&Math.abs(o.y)<.01?clearInterval(i):(a(30*o.x,30*o.y),o.x*=.8,o.y*=.8):clearInterval(i)}),10))}}},vf=function(e,t){var n=this;if(void 0===t&&(t={}),"string"==typeof e&&(e=document.querySelector(e)),!e||!e.nodeName)throw new Error("no element is specified to initialize PerfectScrollbar");for(var r in this.element=e,e.classList.add("ps"),this.settings={handlers:["click-rail","drag-thumb","keyboard","wheel","touch"],maxScrollbarLength:null,minScrollbarLength:null,scrollingThreshold:1e3,scrollXMarginOffset:0,scrollYMarginOffset:0,suppressScrollX:!1,suppressScrollY:!1,swipeEasing:!0,useBothWheelAxes:!1,wheelPropagation:!0,wheelSpeed:1},t)this.settings[r]=t[r];this.containerWidth=null,this.containerHeight=null,this.contentWidth=null,this.contentHeight=null;var o,i,a=function(){return e.classList.add(Kp)},s=function(){return e.classList.remove(Kp)};this.isRtl="rtl"===Bp(e).direction,!0===this.isRtl&&e.classList.add("ps__rtl"),this.isNegativeScroll=(i=e.scrollLeft,e.scrollLeft=-1,o=e.scrollLeft<0,e.scrollLeft=i,o),this.negativeScrollAdjustment=this.isNegativeScroll?e.scrollWidth-e.clientWidth:0,this.event=new sf,this.ownerDocument=e.ownerDocument||document,this.scrollbarXRail=qp(Qp("x")),e.appendChild(this.scrollbarXRail),this.scrollbarX=qp(Gp("x")),this.scrollbarXRail.appendChild(this.scrollbarX),this.scrollbarX.setAttribute("tabindex",0),this.event.bind(this.scrollbarX,"focus",a),this.event.bind(this.scrollbarX,"blur",s),this.scrollbarXActive=null,this.scrollbarXWidth=null,this.scrollbarXLeft=null;var l=Bp(this.scrollbarXRail);this.scrollbarXBottom=parseInt(l.bottom,10),isNaN(this.scrollbarXBottom)?(this.isScrollbarXUsingBottom=!1,this.scrollbarXTop=uf(l.top)):this.isScrollbarXUsingBottom=!0,this.railBorderXWidth=uf(l.borderLeftWidth)+uf(l.borderRightWidth),$p(this.scrollbarXRail,{display:"block"}),this.railXMarginWidth=uf(l.marginLeft)+uf(l.marginRight),$p(this.scrollbarXRail,{display:""}),this.railXWidth=null,this.railXRatio=null,this.scrollbarYRail=qp(Qp("y")),e.appendChild(this.scrollbarYRail),this.scrollbarY=qp(Gp("y")),this.scrollbarYRail.appendChild(this.scrollbarY),this.scrollbarY.setAttribute("tabindex",0),this.event.bind(this.scrollbarY,"focus",a),this.event.bind(this.scrollbarY,"blur",s),this.scrollbarYActive=null,this.scrollbarYHeight=null,this.scrollbarYTop=null;var c=Bp(this.scrollbarYRail);this.scrollbarYRight=parseInt(c.right,10),isNaN(this.scrollbarYRight)?(this.isScrollbarYUsingRight=!1,this.scrollbarYLeft=uf(c.left)):this.isScrollbarYUsingRight=!0,this.scrollbarYOuterWidth=this.isRtl?function(e){var t=Bp(e);return uf(t.width)+uf(t.paddingLeft)+uf(t.paddingRight)+uf(t.borderLeftWidth)+uf(t.borderRightWidth)}(this.scrollbarY):null,this.railBorderYWidth=uf(c.borderTopWidth)+uf(c.borderBottomWidth),$p(this.scrollbarYRail,{display:"block"}),this.railYMarginHeight=uf(c.marginTop)+uf(c.marginBottom),$p(this.scrollbarYRail,{display:""}),this.railYHeight=null,this.railYRatio=null,this.reach={x:e.scrollLeft<=0?"start":e.scrollLeft>=this.contentWidth-this.containerWidth?"end":null,y:e.scrollTop<=0?"start":e.scrollTop>=this.contentHeight-this.containerHeight?"end":null},this.isAlive=!0,this.settings.handlers.forEach((function(e){return mf[e](n)})),this.lastScrollTop=Math.floor(e.scrollTop),this.lastScrollLeft=e.scrollLeft,this.event.bind(this.element,"scroll",(function(e){return n.onScroll(e)})),ff(this)};vf.prototype.update=function(){this.isAlive&&(this.negativeScrollAdjustment=this.isNegativeScroll?this.element.scrollWidth-this.element.clientWidth:0,$p(this.scrollbarXRail,{display:"block"}),$p(this.scrollbarYRail,{display:"block"}),this.railXMarginWidth=uf(Bp(this.scrollbarXRail).marginLeft)+uf(Bp(this.scrollbarXRail).marginRight),this.railYMarginHeight=uf(Bp(this.scrollbarYRail).marginTop)+uf(Bp(this.scrollbarYRail).marginBottom),$p(this.scrollbarXRail,{display:"none"}),$p(this.scrollbarYRail,{display:"none"}),ff(this),cf(this,"top",0,!1,!0),cf(this,"left",0,!1,!0),$p(this.scrollbarXRail,{display:""}),$p(this.scrollbarYRail,{display:""}))},vf.prototype.onScroll=function(e){this.isAlive&&(ff(this),cf(this,"top",this.element.scrollTop-this.lastScrollTop),cf(this,"left",this.element.scrollLeft-this.lastScrollLeft),this.lastScrollTop=Math.floor(this.element.scrollTop),this.lastScrollLeft=this.element.scrollLeft)},vf.prototype.destroy=function(){this.isAlive&&(this.event.unbindAll(),Hp(this.scrollbarX),Hp(this.scrollbarY),Hp(this.scrollbarXRail),Hp(this.scrollbarYRail),this.removePsClasses(),this.element=null,this.scrollbarX=null,this.scrollbarY=null,this.scrollbarXRail=null,this.scrollbarYRail=null,this.isAlive=!1)},vf.prototype.removePsClasses=function(){this.element.className=this.element.className.split(" 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t={},n=this.spec.components&&this.spec.components.schemas||{};for(var r in n){var o=this.deref(n[r]);void 0!==o.allOf&&o.allOf.find((function(t){return void 0!==t.$ref&&e.indexOf(t.$ref)>-1}))&&(t["#/components/schemas/"+r]=[o["x-discriminator-value"]||r])}return t}},{key:"exitParents",value:function(e){var t,n=oo(e.parentRefs||[]);try{for(n.s();!(t=n.n()).done;){var r=t.value;this.exitRef({$ref:r})}}catch(e){n.e(e)}finally{n.f()}}},{key:"hoistOneOfs",value:function(e){var t=this;if(void 0===e.allOf)return e;for(var n=e.allOf,r=0;r<n.length;r++){var o=n[r];if(Array.isArray(o.oneOf)){var i=function(){var e=n.slice(0,r),i=n.slice(r+1);return{v:{oneOf:o.oneOf.map((function(n){var r=t.mergeAllOf({allOf:[].concat(ns(e),[n],ns(i))});return t.exitParents(r),r}))}}}();if("object"==typeof i)return i.v}}return e}}]),e}(),Bf=function e(t,r,o){var i,s,l;nr(this,e),this.options=o,n(this,"parser",void 0),n(this,"info",void 0),n(this,"externalDocs",void 0),n(this,"contentItems",void 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i&&c(e,i,!0),t.paths&&c(e,t.paths),o}}]),e}(),Wf="data-section-id",Vf=(If=Tt.bound,Lf=Qa((jf=function(){function e(t,r,o){var i,a,s=this;nr(this,e),this.scroll=r,this.history=o,Bs(this,"activeItemIdx",Lf,this),Bs(this,"sideBarOpened",Nf,this),n(this,"items",void 0),n(this,"flatItems",void 0),n(this,"_unsubscribe",void 0),n(this,"_hashUnsubscribe",void 0),n(this,"updateOnScroll",(function(e){for(var t=e?1:-1,n=s.activeItemIdx;(-1!==n||e)&&!(n>=s.flatItems.length-1&&e);){if(e){var r=s.getElementAtOrFirstChild(n+1);if(s.scroll.isElementBellow(r))break}else{var o=s.getElementAt(n);if(s.scroll.isElementAbove(o))break}n+=t}s.activate(s.flatItems[n],!0,!0)})),n(this,"updateOnHistory",(function(){var e,t=arguments.length>0&&void 0!==arguments[0]?arguments[0]:s.history.currentId;t&&((e=s.flatItems.find((function(e){return e.id===t})))?s.activateAndScroll(e,!1):(t.startsWith(Os)&&(e=s.flatItems.find((function(e){return Os.startsWith(e.id)})),s.activate(e)),s.scroll.scrollIntoViewBySelector("[".concat(Wf,'="').concat(t,'"]'))))})),n(this,"getItemById",(function(e){return s.flatItems.find((function(t){return t.id===e}))})),an(this),this.items=t.contentItems,this.flatItems=(i=this.items||[],"items",a=[],function e(t){var n,r=oo(t);try{for(r.s();!(n=r.n()).done;){var o=n.value;a.push(o),o.items&&e(o.items)}}catch(e){r.e(e)}finally{r.f()}}(i),a),this.flatItems.forEach((function(e,t){return e.absoluteIdx=t})),this.subscribe()}return or(e,[{key:"subscribe",value:function(){this._unsubscribe=this.scroll.subscribe(this.updateOnScroll),this._hashUnsubscribe=this.history.subscribe(this.updateOnHistory)}},{key:"toggleSidebar",value:function(){this.sideBarOpened=!this.sideBarOpened}},{key:"closeSidebar",value:function(){this.sideBarOpened=!1}},{key:"getElementAt",value:function(e){var t=this.flatItems[e];return t&&eo("[".concat(Wf,'="').concat(t.id,'"]'))||null}},{key:"getElementAtOrFirstChild",value:function(e){var t=this.flatItems[e];return t&&"group"===t.type&&(t=t.items[0]),t&&eo("[".concat(Wf,'="').concat(t.id,'"]'))||null}},{key:"activeItem",get:function(){return this.flatItems[this.activeItemIdx]||void 0}},{key:"activate",value:function(e){var t=!(arguments.length>1&&void 0!==arguments[1])||arguments[1],n=arguments.length>2&&void 0!==arguments[2]&&arguments[2];if((this.activeItem&&this.activeItem.id)!==(e&&e.id)&&(!e||"group"!==e.type)){if(this.deactivate(this.activeItem),!e)return this.activeItemIdx=-1,void this.history.replace("",n);e.depth<=0||(this.activeItemIdx=e.absoluteIdx,t&&this.history.replace(e.id,n),e.activate(),e.expand())}}},{key:"deactivate",value:function(e){if(void 0!==e)for(e.deactivate();void 0!==e;)e.collapse(),e=e.parent}},{key:"activateAndScroll",value:function(e,t,n){var 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0px)"><div class="sc-dFRpbK hNMhDm"><a href="https://www.helpdesk.com" class="sc-bsatvv cnsJiC"><img src="https://www.helpdesk.com/helpdesk-logo.svg" alt="HelpDesk logo" class="sc-csTbgd iNgTvK"/></a></div><div class="sc-bBjRSN bIbZvd scrollbar-container undefined"><ul class="sc-euEtCV jxJlxZ" role="navigation"><li data-item-id="section/Introduction" class="sc-fHCHyC cTzVOd"><label type="section" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Introduction" class="sc-dkQUaI hHRjJL">Introduction</span></label></li><li data-item-id="section/Authentication" class="sc-fHCHyC cTzVOd"><label type="section" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Authentication" class="sc-dkQUaI hHRjJL">Authentication</span></label></li><li data-item-id="section/Common-notions" class="sc-fHCHyC cTzVOd"><label type="section" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Common notions" class="sc-dkQUaI hHRjJL">Common notions</span><svg class="sc-dIsUp gmNZmS" 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license</span></label></li><li data-item-id="operation/licensesRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get license</span></label></li><li data-item-id="operation/LicenseUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update license</span></label></li><li data-item-id="operation/licenseSendForwardingInstuctions" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="put" class="sc-gIvpjk dzmYFH operation-type put">put</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Send forwarding instructions</span></label></li></ul></li><li data-item-id="tag/Agents" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Agents" class="sc-dkQUaI hHRjJL">Agents</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/agentsList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List agents</span></label></li><li data-item-id="operation/agentCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create agent</span></label></li><li data-item-id="operation/agentUpdateBatch" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Batch update agents</span></label></li><li data-item-id="operation/agentsRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get agent</span></label></li><li data-item-id="operation/agentUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update agent</span></label></li><li data-item-id="operation/agentDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete agent</span></label></li></ul></li><li data-item-id="tag/Subscriptions" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Subscriptions" class="sc-dkQUaI hHRjJL">Subscriptions</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/subscriptionsList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List subscriptions</span></label></li><li data-item-id="operation/subscriptionsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create subscriptions</span></label></li><li data-item-id="operation/subscriptionUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update subscription</span></label></li><li data-item-id="operation/subscriptionUpdateCancel" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Cancel subscription</span></label></li><li data-item-id="operation/subscriptionUpdateTerminate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Terminate subscription</span></label></li></ul></li><li data-item-id="tag/Teams" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Teams" class="sc-dkQUaI hHRjJL">Teams</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/teamsList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List teams</span></label></li><li data-item-id="operation/teamsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create team</span></label></li><li data-item-id="operation/teamUpdateBatch" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update teams</span></label></li><li data-item-id="operation/teamRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get team</span></label></li><li data-item-id="operation/teamUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update team</span></label></li><li data-item-id="operation/teamDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete team</span></label></li></ul></li><li data-item-id="tag/Templates" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Templates" class="sc-dkQUaI hHRjJL">Templates</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/templatesList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List templates</span></label></li><li data-item-id="operation/templatesCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create template</span></label></li><li data-item-id="operation/templateRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get template</span></label></li><li data-item-id="operation/templateUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update template</span></label></li><li data-item-id="operation/templateDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete template</span></label></li><li data-item-id="operation/templatesTest" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Send test message</span></label></li><li data-item-id="operation/templatesPreview" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Generate template preview</span></label></li></ul></li><li data-item-id="tag/Audit-log" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Audit log" class="sc-dkQUaI hHRjJL">Audit log</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/auditLog" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Returns audit log events</span></label></li></ul></li></ul></li><li data-item-id="group/Tickets" class="sc-fHCHyC rVwLz"><label type="group" role="menuitem" class="sc-dtLLSn bbGmjF -depth0"><span title="Tickets" class="sc-dkQUaI hHRjJL">Tickets</span></label><ul class="sc-euEtCV jxJlxZ"><li data-item-id="tag/Tickets" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Tickets" class="sc-dkQUaI hHRjJL">Tickets</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/ticketList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List tickets</span></label></li><li data-item-id="operation/ticketsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create ticket</span></label></li><li data-item-id="operation/ticketRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get ticket</span></label></li><li data-item-id="operation/ticketUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update ticket</span></label></li><li data-item-id="operation/ticketDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete ticket</span></label></li><li data-item-id="operation/ticketUpdateAddTag" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Add tag</span></label></li><li data-item-id="operation/ticketUpdateRemoveTag" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Remove tag</span></label></li><li data-item-id="operation/ticketUpdateAddFollower" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Add followers</span></label></li><li data-item-id="operation/ticketUpdateRemoveFollower" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Remove follower</span></label></li><li data-item-id="operation/ticketUpdateAddChildTicket" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Merge ticket</span></label></li><li data-item-id="operation/ticketUpdateRemoveChildTicket" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Unmerge ticket</span></label></li><li data-item-id="operation/ticketUpdateSendRatingRequest" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Send rating request</span></label></li><li data-item-id="operation/ticketEventsOriginalContent" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get original message content</span></label></li><li data-item-id="operation/ticketUpdateChangeSilo" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="put" class="sc-gIvpjk dzmYFH operation-type put">put</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Move ticket to silo</span></label></li><li data-item-id="operation/attachmentDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete tickets attachment</span></label></li></ul></li><li data-item-id="tag/Imported-tickets" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Imported tickets" class="sc-dkQUaI hHRjJL">Imported tickets</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/importedTicketsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create imported ticket</span></label></li><li data-item-id="operation/importedTicketsTransactionsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create imported ticket transaction</span></label></li><li data-item-id="operation/importedTicketsAttachmentsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Upload attachments for imported ticket</span></label></li></ul></li><li data-item-id="tag/Tags" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Tags" class="sc-dkQUaI hHRjJL">Tags</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/tagsList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List tags</span></label></li><li data-item-id="operation/tagsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create tag</span></label></li><li data-item-id="operation/tagRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get tag</span></label></li><li data-item-id="operation/tagUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update tag</span></label></li><li data-item-id="operation/tagDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete tag</span></label></li><li data-item-id="operation/ticketUpdateAddTag" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Add tag</span></label></li><li data-item-id="operation/ticketUpdateRemoveTag" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Remove tag</span></label></li></ul></li><li data-item-id="tag/Transactions" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Transactions" class="sc-dkQUaI hHRjJL">Transactions</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="section/Basic-flow" class="sc-fHCHyC cTzVOd"><label type="section" role="menuitem" class="sc-dtLLSn bHnjlC -depth2"><span title="Basic flow" class="sc-dkQUaI hHRjJL">Basic flow</span></label></li><li data-item-id="section/Common-tasks" class="sc-fHCHyC cTzVOd"><label type="section" role="menuitem" class="sc-dtLLSn bHnjlC -depth2"><span title="Common tasks" class="sc-dkQUaI hHRjJL">Common tasks</span></label></li><li data-item-id="operation/transactionsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create transaction</span></label></li><li data-item-id="operation/transactionRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get transaction</span></label></li><li data-item-id="operation/transactionUploadAttachment" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Upload attachment</span></label></li><li data-item-id="operation/transactionDeleteAttachment" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete attachment</span></label></li></ul></li><li data-item-id="tag/Custom-fields" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Custom fields" class="sc-dkQUaI hHRjJL">Custom fields</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/customFieldsList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List custom fields</span></label></li><li data-item-id="operation/customFieldsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create custom field</span></label></li><li data-item-id="operation/customFieldsRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get custom field</span></label></li><li data-item-id="operation/customFieldUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update custom field</span></label></li><li data-item-id="operation/customFieldDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete custom field</span></label></li></ul></li></ul></li><li data-item-id="group/Email-management" class="sc-fHCHyC rVwLz"><label type="group" role="menuitem" class="sc-dtLLSn bbGmjF -depth0"><span title="Email management" class="sc-dkQUaI hHRjJL">Email management</span></label><ul class="sc-euEtCV jxJlxZ"><li data-item-id="tag/Email-domains" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Email domains" class="sc-dkQUaI hHRjJL">Email domains</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/emailDomainsList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Email domains list</span></label></li><li data-item-id="operation/emailDomainCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create email domain</span></label></li><li data-item-id="operation/emailDomainRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get email domain</span></label></li><li data-item-id="operation/emailDomainDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete email domain</span></label></li><li data-item-id="operation/emailDomainVerift" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Verify email domain</span></label></li><li data-item-id="operation/emailDomainsAvailability" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Check domain availability</span></label></li></ul></li><li data-item-id="tag/Mailboxes-(inboxes)" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Mailboxes (inboxes)" class="sc-dkQUaI hHRjJL">Mailboxes (inboxes)</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/mailboxesList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List mailboxes</span></label></li><li data-item-id="operation/mailboxesCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create mailbox</span></label></li><li data-item-id="operation/mailboxRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get mailbox</span></label></li><li data-item-id="operation/mailboxUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update mailbox</span></label></li><li data-item-id="operation/mailboxDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete mailbox</span></label></li></ul></li><li data-item-id="tag/Reply-addresses" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Reply addresses" class="sc-dkQUaI hHRjJL">Reply addresses</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/replyAddressesList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List reply addresses</span></label></li><li data-item-id="operation/replyAddressesCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create reply address</span></label></li><li data-item-id="operation/replyAddressRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get reply address</span></label></li><li data-item-id="operation/replyAddressDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete reply address</span></label></li></ul></li><li data-item-id="tag/Spam-management" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Spam management" class="sc-dkQUaI hHRjJL">Spam management</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/trustedList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List trusted emails</span></label></li><li data-item-id="operation/trustedEmailCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Trust an email</span></label></li><li data-item-id="operation/treustedEmailRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get trusted email</span></label></li><li data-item-id="operation/trustedEmailDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Remove trusted email</span></label></li><li data-item-id="operation/blockedEmailsList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List blocked emails</span></label></li><li data-item-id="operation/blockedEmailsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Block an email</span></label></li><li data-item-id="operation/blockedEmailsRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get blocked email</span></label></li><li data-item-id="operation/blockedEmailsDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Remove blocked email</span></label></li></ul></li></ul></li><li data-item-id="group/Automation" class="sc-fHCHyC rVwLz"><label type="group" role="menuitem" class="sc-dtLLSn bbGmjF -depth0"><span title="Automation" class="sc-dkQUaI hHRjJL">Automation</span></label><ul class="sc-euEtCV jxJlxZ"><li data-item-id="tag/Canned-responses" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Canned responses" class="sc-dkQUaI hHRjJL">Canned responses</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/cannedResponsesList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List canned responses</span></label></li><li data-item-id="operation/cannedResponsesCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create canned response</span></label></li><li data-item-id="operation/cannedResponsesRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get canned response</span></label></li><li data-item-id="operation/cannedResponseUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update canned response</span></label></li><li data-item-id="operation/cannedResponseDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete canned response</span></label></li></ul></li><li data-item-id="tag/Rules" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Rules" class="sc-dkQUaI hHRjJL">Rules</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/rulesList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">List rules</span></label></li><li data-item-id="operation/rulesCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create rule</span></label></li><li data-item-id="operation/ruleRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get rule</span></label></li><li data-item-id="operation/ruleUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update rule</span></label></li><li data-item-id="operation/ruleDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete rule</span></label></li></ul></li><li data-item-id="tag/Macros" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Macros" class="sc-dkQUaI hHRjJL">Macros</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/macrosList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Macros list</span></label></li><li data-item-id="operation/macroCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create macro</span></label></li><li data-item-id="operation/macroRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get macro</span></label></li><li data-item-id="operation/macroUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update macro</span></label></li><li data-item-id="operation/macroDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete macro</span></label></li></ul></li><li data-item-id="tag/Views" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Views" class="sc-dkQUaI hHRjJL">Views</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/viewsList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Views list</span></label></li><li data-item-id="operation/viewCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create view</span></label></li><li data-item-id="operation/viewRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get view</span></label></li><li data-item-id="operation/viewUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update view</span></label></li><li data-item-id="operation/viewDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete view</span></label></li></ul></li><li data-item-id="tag/Webhooks" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Webhooks" class="sc-dkQUaI hHRjJL">Webhooks</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/webhooksList" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Webhooks list</span></label></li><li data-item-id="operation/webhookCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create webhook</span></label></li><li data-item-id="operation/webhookRead" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Get webhook</span></label></li><li data-item-id="operation/webhookUpdate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="patch" class="sc-gIvpjk dzmYFH operation-type patch">patch</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Update webhook</span></label></li><li data-item-id="operation/webhookDelete" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="delete" class="sc-gIvpjk dzmYFH operation-type delete">del</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Delete webhook</span></label></li></ul></li></ul></li><li data-item-id="group/Reports-and-data" class="sc-fHCHyC rVwLz"><label type="group" role="menuitem" class="sc-dtLLSn bbGmjF -depth0"><span title="Reports and data" class="sc-dkQUaI hHRjJL">Reports and data</span></label><ul class="sc-euEtCV jxJlxZ"><li data-item-id="tag/Reports" class="sc-fHCHyC cTzVOd"><label type="tag" role="menuitem" class="sc-dtLLSn lnsnUQ -depth1"><span title="Reports" class="sc-dkQUaI hHRjJL">Reports</span><svg class="sc-dIsUp gmNZmS" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></label><ul class="sc-euEtCV gaEEuU"><li data-item-id="operation/reportsCreate" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="post" class="sc-gIvpjk dzmYFH operation-type post">post</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Create custom report</span></label></li><li data-item-id="operation/reportNewTickets" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">New tickets</span></label></li><li data-item-id="operation/reportTicketSources" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Ticket sources</span></label></li><li data-item-id="operation/reportRating" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Ticket rating</span></label></li><li data-item-id="operation/reportAgentRating" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Agent rating</span></label></li><li data-item-id="operation/reportRatingPerAgent" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Rating per agent</span></label></li><li data-item-id="operation/reportRatingPerTeam" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Rating per team</span></label></li><li data-item-id="operation/reportStatus" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Ticket status</span></label></li><li data-item-id="operation/reportStatusPerAgent" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Tickets status per agent</span></label></li><li data-item-id="operation/reportStatusPerTeam" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Tickets status per team</span></label></li><li data-item-id="operation/reportResponseTime" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Response time</span></label></li><li data-item-id="operation/reportResponseTimePerAgent" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Response time per agent</span></label></li><li data-item-id="operation/reportResponseTimePerTeam" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Response time per team</span></label></li><li data-item-id="operation/reportResolutionTime" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Resolution time</span></label></li><li data-item-id="operation/reportResolutionTimePerAgent" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Resolution time per agent</span></label></li><li data-item-id="operation/reportResolutionTimePerTeam" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Resolution time per team</span></label></li><li data-item-id="operation/reportNewTickets24" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">New tickets (24h distribution)</span></label></li><li data-item-id="operation/reportTicketSources24" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Ticket sources (24h distribution)</span></label></li><li data-item-id="operation/reportRating24" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Ticket rating (24h distribution)</span></label></li><li data-item-id="operation/reportStatus24" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Ticket status (24h distribution)</span></label></li><li data-item-id="operation/reportResponseTime24" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Response time (24h distribution)</span></label></li><li data-item-id="operation/reportResolutionTime24" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Resolution time (24h distribution)</span></label></li><li data-item-id="operation/reportFailedEmails" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Failed outgoing emails</span></label></li><li data-item-id="operation/reportStatusDuration" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Tickets status duration</span></label></li><li data-item-id="operation/reportStatusDurationTotal" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Tickets status duration total</span></label></li><li data-item-id="operation/reportStatusDurationPerAgent" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Tickets status duration per agent</span></label></li><li data-item-id="operation/reportStatusDurationPerTeam" class="sc-fHCHyC cTzVOd"><label role="menuitem" class="sc-dtLLSn dNzHOY -depth2"><span type="get" class="sc-gIvpjk dzmYFH operation-type get">get</span><span width="calc(100% - 38px)" class="sc-dkQUaI ipvKNC">Tickets status duration per team</span></label></li></ul></li></ul></li></ul><div class="sc-WZYut gKXwn"><a target="_blank" rel="noopener noreferrer" href="https://github.com/Redocly/redoc">Documentation Powered by ReDoc</a></div></div></div><div class="sc-dvUynV dJoABM"><div class="sc-eWnToP iJPTpv"><svg class="" style="transform:translate(2px, -4px) rotate(180deg);transition:transform 0.2s ease" viewBox="0 0 926.23699 573.74994" version="1.1" x="0px" y="0px" width="15" height="15"><g transform="translate(904.92214,-879.1482)"><path d=" m -673.67664,1221.6502 -231.2455,-231.24803 55.6165, -55.627 c 30.5891,-30.59485 56.1806,-55.627 56.8701,-55.627 0.6894, 0 79.8637,78.60862 175.9427,174.68583 l 174.6892,174.6858 174.6892, -174.6858 c 96.079,-96.07721 175.253196,-174.68583 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api-content"><div class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod api-info"><h1 class="sc-fujyAs sc-fcmMJX jpWDyL ikafbi">HelpDesk API <span>(1.0.0)</span></h1><p>Download OpenAPI specification:<a download="swagger.json" target="_blank" class="sc-GvhzO dEfESy">Download</a></p><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"><div class="sc-bXexck ePwgUU"><div class="sc-eGJWMs hDhyRZ"><span class="sc-gsWcmt gCgqqY">E-mail: <a href="mailto:support@helpdesk.com">support@helpdesk.com</a></span> <span class="sc-gsWcmt gCgqqY">URL: <a href="https://www.helpdesk.com">https://www.helpdesk.com</a></span>  </div></div></div><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM" data-role="redoc-summary"></div><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM" data-role="redoc-description"><script type="text/javascript"> (function(window, document, dataLayerName, id) { window[dataLayerName]=window[dataLayerName]||[],window[dataLayerName].push({start:(new Date).getTime(),event:"stg.start"});var scripts=document.getElementsByTagName('script')[0],tags=document.createElement('script'); function stgCreateCookie(a,b,c){var d="";if(c){var e=new Date;e.setTime(e.getTime()+24*c*60*60*1e3),d="; expires="+e.toUTCString()}document.cookie=a+"="+b+d+"; path=/"} var isStgDebug=(window.location.href.match("stg_debug")||document.cookie.match("stg_debug"))&&!window.location.href.match("stg_disable_debug");stgCreateCookie("stg_debug",isStgDebug?1:"",isStgDebug?14:-1); var qP=[];dataLayerName!=="dataLayer"&&qP.push("data_layer_name="+dataLayerName),isStgDebug&&qP.push("stg_debug");var qPString=qP.length>0?("?"+qP.join("&")):""; tags.async=!0,tags.src="//livechat.containers.piwik.pro/"+id+".js"+qPString,scripts.parentNode.insertBefore(tags,scripts); !function(a,n,i){a[n]=a[n]||{};for(var c=0;c<i.length;c++)!function(i){a[n][i]=a[n][i]||{},a[n][i].api=a[n][i].api||function(){var a=[].slice.call(arguments,0);"string"==typeof a[0]&&window[dataLayerName].push({event:n+"."+i+":"+a[0],parameters:[].slice.call(arguments,1)})}}(i[c])}(window,"ppms",["tm","cm"]); })(window, document, 'dataLayer', '28a0a095-db17-4f24-8d11-19c9de6721cc'); </script><noscript><iframe src="//livechat.containers.piwik.pro/28a0a095-db17-4f24-8d11-19c9de6721cc/noscript.html" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> </div></div></div></div><div id="section/Introduction" data-section-id="section/Introduction" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#section/Introduction" aria-label="section/Introduction"></a>Introduction</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>This document describes the public API of <a href="https://www.helpdesk.com/">HelpDesk Product</a></p> </div></div></div><div id="section/Authentication" data-section-id="section/Authentication" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#section/Authentication" aria-label="section/Authentication"></a>Authentication</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>HelpDesk API shares an authentication and authorization system with <a href="https://livechat.com">LiveChat</a>. More details can be found in <a href="https://developers.livechat.com/docs/authorization">Authorization Documentation</a>.</p> <p>Endpoints require <code>Authorization</code> HTTP header. Authorization methods include:</p> <ul> <li>Personal Access Tokens (good for testing and development pruposes). PATs can be created using <a href="https://developers.livechat.com/console/">Developers Console</a> in the <strong>Tools / Personal Access Tokens</strong> section. Please use your HelpDesk credentials to log into the console. Please use <code>accounts--my:ro</code> scope to generate the token. After generating a token, use Basic authentication scheme with <strong>account_id</strong> displayed in Developers Console as the user name and generated token as a password. <a href="https://developers.livechat.com/docs/authorization/authorizing-api-calls/#personal-access-tokens">Detailed instructions</a>. </li> <li>OAuth 2 Authorization Code Grant flow (recommended for production deployment) - details of implementation are described in <a href="https://developers.livechat.com/docs/authorization/authorizing-api-calls/#authorization-code-grant">Authorization code grant</a> documentation.</li> <li>Other possible options are described in the <a href="https://developers.livechat.com/docs/authorization/authorizing-api-calls/#use-cases">Use cases</a> documentation section.</li> </ul> </div></div></div><div id="section/Common-notions" data-section-id="section/Common-notions" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#section/Common-notions" aria-label="section/Common-notions"></a>Common notions</h1></div></div></div><div id="section/Common-notions/Relative-dates-and-datetime-ranges" data-section-id="section/Common-notions/Relative-dates-and-datetime-ranges" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#section/Common-notions/Relative-dates-and-datetime-ranges" aria-label="section/Common-notions/Relative-dates-and-datetime-ranges"></a>Relative dates and date/time ranges</h2></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>All date/time ranges are half-open, i.e. <code>[from, to)</code></p> <p>In addition to absolute timestamps/dates, it is possible to specify relative dates in the format:</p> <ul> <li><code>[-+][number][hHdDM]</code>. <code>Sign (+ or -)</code> denotes relation to the current timestamp</li> <li><code>number</code> denotes the number of units</li> <li><code>unit</code> represent minutes (<code>n</code>), hours (<code>h</code>), days (<code>d</code>) and months (<code>m</code>). </li> </ul> <p>Lowercase units are relative to the current timestamp and uppercase units are relative to the start of current truncated period.</p> <p>Examples:</p> <table> <thead> <tr> <th>Relative date</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>-2d</code></td> <td>48 hours before now</td> </tr> <tr> <td><code>+1m</code></td> <td>1 month from now in the future</td> </tr> <tr> <td><code>-0M</code></td> <td>start of current month</td> </tr> <tr> <td><code>-1M</code></td> <td>start of last month</td> </tr> <tr> <td><code>-0D</code></td> <td>last midnight</td> </tr> <tr> <td><code>-10n</code></td> <td>10 minutes before now</td> </tr> </tbody></table> </div></div></div><div id="section/Common-notions/Ticket-silos-(folders)" data-section-id="section/Common-notions/Ticket-silos-(folders)" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#section/Common-notions/Ticket-silos-(folders)" aria-label="section/Common-notions/Ticket-silos-(folders)"></a>Ticket silos (folders)</h2></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Tickets are stored in the following silos:</p> <ul> <li><code>tickets</code>: recent tickets with read/write access</li> <li><code>archive</code>: archived tickets with read-only access</li> <li><code>spam</code>: spam tickets with read-only access (purged after 60 days since the last update)</li> <li><code>trash</code>: deleted tickets with read-only access (purged after 30 days since the last update)</li> </ul> <p>Important notes about silos:</p> <ul> <li>When listing tickets, it is required to specify the silo name if the listing should contain tickets stored in a silo other than <code>tickets</code>.</li> <li>To move a ticket to another silo, use <a href="#operation/ticketUpdateChangeSilo">PUT /tickets/{ticket_id}/silo</a> endpoint.</li> </ul> </div></div></div><div id="section/Gotchas" data-section-id="section/Gotchas" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#section/Gotchas" aria-label="section/Gotchas"></a>Gotchas</h1></div></div></div><div id="section/Gotchas/User-Agent-header" data-section-id="section/Gotchas/User-Agent-header" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#section/Gotchas/User-Agent-header" aria-label="section/Gotchas/User-Agent-header"></a>User-Agent header</h2></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>We advise always including <code>User-Agent</code> header in API requests. Requests missing it might be blocked by intermediary services.</p> </div></div></div><div id="section/HelpDesk-apps" data-section-id="section/HelpDesk-apps" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#section/HelpDesk-apps" aria-label="section/HelpDesk-apps"></a>HelpDesk apps</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>We try to give our developers as many opportunities to suit their business as possible. One of the ways to do that is the possibility of developing integrations for HelpDesk.</p> <p>Integrations are created through our <a href="https://developers.livechat.com/console/">Developer Console</a>, your own developer portal allowing you to build and publish apps on the Marketplace. </p> <p>To read more about how to develop integrations for HelpDesk, go to the <a href="https://developers.livechat.com/docs/getting-started/helpdesk-apps">Building HelpDesk apps tutorial</a>.</p> </div></div></div><div id="tag/Licenses" data-section-id="tag/Licenses" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Licenses" aria-label="tag/Licenses"></a>Licenses</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>The license describes a customer account. Contains:</p> <ul> <li><a href="#tag/Subscriptions">Subscription</a> information (selected plan, number of agent slots)</li> <li>Global license settings</li> <li>Default team designation. The default team is selected among all teams and serves as a default/fallback mechanism, every place team can't be determined or hasn't been specified</li> <li>Default template. The default template is served if the team hasn't got its own template set</li> </ul> </div></div></div><div id="operation/licensesList" data-section-id="operation/licensesList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/licensesList" aria-label="operation/licensesList"></a>List licenses </h2><div class="sc-irKDMX jxPCqQ"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"><p>Returns list of licenses. Normally it contains only one element.</p> </div></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of licenses</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTeamID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTeamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTemplateID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTemplateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default template ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguages"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguages</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">any</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"none"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"af"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"als"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"am"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"an"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"arz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"as"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ast"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"av"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"az"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"azb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ba"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bcl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"be"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bpy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"br"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bxr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ca"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cbk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ce"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ceb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ckb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"co"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"da"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"de"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"diq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dty"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"el"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"en"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"es"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"et"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"frr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ga"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gom"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"he"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hif"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ht"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ia"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"id"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ie"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ilo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"io"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"is"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"it"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ja"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jbo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ka"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"km"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ko"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"krc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ku"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ky"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"la"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lez"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"li"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lmo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lrc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mai"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mhr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"min"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mrj"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mwl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"my"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"myv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mzn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nap"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nds"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ne"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"new"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"no"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"oc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"or"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"os"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pam"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pfl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pnb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ps"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"qu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rm"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ro"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ru"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"scn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sco"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"si"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"so"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"su"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ta"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"te"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"th"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tyv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ug"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ur"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vec"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vep"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vls"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"war"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wuu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xmf"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"zh"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of detected languages in tickets</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/licenses</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/licenses</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-0" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-1" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-1" aria-labelledby="react-tabs-0"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"defaultTeamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"defaultTemplateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"flags"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"defaultInboxUsed"</span>: <span class="token boolean">false</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"settings"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"companyName"</span>: <span class="token string">"Weyland-Yutani"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalTickets"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ticketThread"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxSubscriptionsPerSocket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"defaultMailboxDescription"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxChildTicketsPerTicket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"poweredByFooter"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"utmSource"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmMedium"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmCampaign"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmContent"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmTerm"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referrer"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"landingPage"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceID"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceType"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"detectedLanguages"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"none"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/licensesCreate" data-section-id="operation/licensesCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/licensesCreate" aria-label="operation/licensesCreate"></a>Create license </h2><div class="sc-irKDMX jxPCqQ"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"><p>Creates new license object. Only required during first app login after account in HelpDesk Accounts has been created.</p> </div></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="planCode"><span class="sc-iemWCZ bOabfE"></span><span>planCode</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team36m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise6m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise24m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise36m"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="couponCode"><span class="sc-iemWCZ bOabfE"></span><span>couponCode</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (source) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created agent</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTeamID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTeamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTemplateID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTemplateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default template ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguages"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguages</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">any</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"none"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"af"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"als"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"am"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"an"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"arz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"as"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ast"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"av"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"az"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"azb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ba"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bcl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"be"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bpy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"br"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bxr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ca"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cbk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ce"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ceb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ckb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"co"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"da"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"de"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"diq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dty"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"el"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"en"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"es"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"et"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"frr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ga"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gom"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"he"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hif"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ht"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ia"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"id"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ie"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ilo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"io"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"is"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"it"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ja"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jbo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ka"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"km"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ko"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"krc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ku"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ky"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"la"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lez"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"li"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lmo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lrc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mai"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mhr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"min"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mrj"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mwl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"my"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"myv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mzn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nap"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nds"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ne"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"new"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"no"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"oc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"or"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"os"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pam"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pfl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pnb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ps"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"qu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rm"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ro"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ru"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"scn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sco"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"si"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"so"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"su"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ta"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"te"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"th"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tyv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ug"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ur"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vec"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vep"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vls"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"war"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wuu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xmf"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"zh"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of detected languages in tickets</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/licenses</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/licenses</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-2" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-3" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-3" aria-labelledby="react-tabs-2"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"planCode"</span>: <span class="token string">"hd-team1m"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"couponCode"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"utmSource"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmMedium"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmCampaign"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmContent"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmTerm"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referrer"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"landingPage"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceID"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceType"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-4" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-5" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-5" aria-labelledby="react-tabs-4"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"defaultTeamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"defaultTemplateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"defaultInboxUsed"</span>: <span class="token boolean">false</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"companyName"</span>: <span class="token string">"Weyland-Yutani"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalTickets"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ticketThread"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxSubscriptionsPerSocket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"defaultMailboxDescription"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxChildTicketsPerTicket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"poweredByFooter"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"utmSource"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmMedium"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmCampaign"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmContent"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmTerm"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referrer"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"landingPage"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceID"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceType"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguages"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"none"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/licensesRead" data-section-id="operation/licensesRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/licensesRead" aria-label="operation/licensesRead"></a>Get license </h2><div class="sc-irKDMX jxPCqQ"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"><p>Returns license data by <code>licenseID</code>.</p> </div></div><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of license</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTeamID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTeamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTemplateID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTemplateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default template ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguages"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguages</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">any</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"none"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"af"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"als"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"am"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"an"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"arz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"as"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ast"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"av"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"az"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"azb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ba"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bcl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"be"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bpy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"br"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bxr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ca"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cbk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ce"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ceb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ckb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"co"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"da"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"de"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"diq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dty"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"el"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"en"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"es"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"et"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"frr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ga"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gom"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"he"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hif"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ht"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ia"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"id"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ie"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ilo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"io"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"is"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"it"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ja"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jbo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ka"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"km"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ko"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"krc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ku"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ky"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"la"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lez"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"li"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lmo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lrc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mai"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mhr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"min"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mrj"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mwl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"my"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"myv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mzn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nap"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nds"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ne"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"new"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"no"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"oc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"or"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"os"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pam"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pfl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pnb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ps"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"qu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rm"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ro"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ru"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"scn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sco"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"si"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"so"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"su"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ta"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"te"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"th"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tyv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ug"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ur"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vec"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vep"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vls"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"war"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wuu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xmf"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"zh"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of detected languages in tickets</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/licenses/{licenseID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/licenses/{licenseID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-6" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-7" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-7" aria-labelledby="react-tabs-6"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"defaultTeamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"defaultTemplateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"defaultInboxUsed"</span>: <span class="token boolean">false</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"companyName"</span>: <span class="token string">"Weyland-Yutani"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalTickets"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ticketThread"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxSubscriptionsPerSocket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"defaultMailboxDescription"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxChildTicketsPerTicket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"poweredByFooter"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"utmSource"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmMedium"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmCampaign"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmContent"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmTerm"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referrer"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"landingPage"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceID"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceType"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguages"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"none"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/LicenseUpdate" data-section-id="operation/LicenseUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/LicenseUpdate" aria-label="operation/LicenseUpdate"></a>Update license </h2><div class="sc-irKDMX jxPCqQ"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"><p>Allows changing license settings:</p> <ul> <li>default team</li> <li>default template</li> <li>company name</li> </ul> </div></div><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTeamID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTeamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (defaultTeamID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTemplateID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTemplateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (defaultTemplateID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default template ID</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (properties-settings) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated canned response</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTeamID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTeamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="defaultTemplateID"><span class="sc-iemWCZ bOabfE"></span><span>defaultTemplateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Default template ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguages"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguages</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">any</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"none"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"af"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"als"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"am"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"an"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"arz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"as"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ast"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"av"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"az"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"azb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ba"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bcl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"be"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bpy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"br"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bxr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ca"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cbk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ce"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ceb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ckb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"co"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"da"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"de"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"diq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dty"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"el"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"en"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"es"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"et"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"frr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ga"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gom"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"he"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hif"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ht"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ia"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"id"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ie"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ilo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"io"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"is"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"it"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ja"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jbo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ka"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"km"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ko"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"krc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ku"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ky"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"la"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lez"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"li"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lmo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lrc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mai"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mhr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"min"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mrj"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mwl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"my"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"myv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mzn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nap"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nds"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ne"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"new"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"no"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"oc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"or"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"os"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pam"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pfl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pnb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ps"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"qu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rm"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ro"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ru"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"scn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sco"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"si"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"so"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"su"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ta"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"te"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"th"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tyv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ug"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ur"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vec"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vep"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vls"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"war"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wuu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xmf"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"zh"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of detected languages in tickets</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/licenses/{licenseID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/licenses/{licenseID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-8" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-9" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-9" aria-labelledby="react-tabs-8"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"defaultTeamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"defaultTemplateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"companyName"</span>: <span class="token string">"Weyland-Yutani"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalTickets"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ticketThread"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxSubscriptionsPerSocket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"defaultMailboxDescription"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxChildTicketsPerTicket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"poweredByFooter"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-10" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-11" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-11" aria-labelledby="react-tabs-10"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"defaultTeamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"defaultTemplateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"defaultInboxUsed"</span>: <span class="token boolean">false</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"companyName"</span>: <span class="token string">"Weyland-Yutani"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalTickets"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ticketThread"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxSubscriptionsPerSocket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"defaultMailboxDescription"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"maxChildTicketsPerTicket"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"poweredByFooter"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"utmSource"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmMedium"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmCampaign"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmContent"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"utmTerm"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referrer"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"landingPage"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceID"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sourceType"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguages"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"none"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/licenseSendForwardingInstuctions" data-section-id="operation/licenseSendForwardingInstuctions" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/licenseSendForwardingInstuctions" aria-label="operation/licenseSendForwardingInstuctions"></a>Send forwarding instructions </h2><div class="sc-irKDMX jxPCqQ"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"><p>Sends email with instructions on setting up email forwarding.</p> </div></div><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>sending confirmation</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="put" class="sc-jHcXXw dqUnIm http-verb put">put</span><span class="sc-xGAEC jRjoAh">/v1/licenses/{licenseID}/forwardingInstructions</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/licenses/{licenseID}/forwardingInstructions</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-12" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-13" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-13" aria-labelledby="react-tabs-12"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-14" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-15" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-15" aria-labelledby="react-tabs-14"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"string"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Agents" data-section-id="tag/Agents" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Agents" aria-label="tag/Agents"></a>Agents</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Agent represent single agent account on a license. Contains:</p> <ul> <li>teams agent belongs to</li> <li>agent individual settings like notification preferences, avatars etc.</li> <li>agent role (<code>owner</code>, <code>normal</code>, <code>viewer</code>)</li> </ul> </div></div></div><div id="operation/agentsList" data-section-id="operation/agentsList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/agentsList" aria-label="operation/agentsList"></a>List agents </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of agents</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roles"><span class="sc-iemWCZ bOabfE"></span><span>roles</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"viewer"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams that agent is a member of</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent's email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Full name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"invited"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Account status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="avatar"><span class="sc-iemWCZ bOabfE"></span><span>avatar</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Avatar URL</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="jobTitle"><span class="sc-iemWCZ bOabfE"></span><span>jobTitle</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Job title</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignment"><span class="sc-iemWCZ bOabfE"></span><span>autoassignment</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Enable autoassignment for the agent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignmentTeamIDs"><span class="sc-iemWCZ bOabfE"></span><span>autoassignmentTeamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams from which an agent can be auto-assigned</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="signature"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>signature</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (schemas) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/agents</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/agents</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-16" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-17" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-17" aria-labelledby="react-tabs-16"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roles"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"owner"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"john@helpdesk.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John HelpDesk"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"avatar"</span>: <span class="token string">"</span><a href="https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg">https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"jobTitle"</span>: <span class="token keyword">null</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"flags"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"visitedWelcomeTutorial"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"settings"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"emailNotificationsActive"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"webpushNotificationsActive"</span>: <span class="token string">"always"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"autoassignment"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"autoassignmentTeamIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"signature"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,\nJohn // LiveChat, Inc.\n"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Jogn // LiveChat, Inc."</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/agentCreate" data-section-id="operation/agentCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/agentCreate" aria-label="operation/agentCreate"></a>Create agent </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roles"><span class="sc-iemWCZ bOabfE"></span><span>roles</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"viewer"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams that agent is a member of</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent's email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Full name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"invited"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Account status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="avatar"><span class="sc-iemWCZ bOabfE"></span><span>avatar</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Avatar URL</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="jobTitle"><span class="sc-iemWCZ bOabfE"></span><span>jobTitle</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Job title</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignment"><span class="sc-iemWCZ bOabfE"></span><span>autoassignment</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Enable autoassignment for the agent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignmentTeamIDs"><span class="sc-iemWCZ bOabfE"></span><span>autoassignmentTeamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams from which an agent can be auto-assigned</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="signature"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>signature</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (SignatureBase) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (transactionID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment transaction ID. Used when setting signature that includes attachmets</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created agent</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roles"><span class="sc-iemWCZ bOabfE"></span><span>roles</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"viewer"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams that agent is a member of</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent's email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Full name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"invited"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Account status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="avatar"><span class="sc-iemWCZ bOabfE"></span><span>avatar</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Avatar URL</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="jobTitle"><span class="sc-iemWCZ bOabfE"></span><span>jobTitle</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Job title</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignment"><span class="sc-iemWCZ bOabfE"></span><span>autoassignment</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Enable autoassignment for the agent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignmentTeamIDs"><span class="sc-iemWCZ bOabfE"></span><span>autoassignmentTeamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams from which an agent can be auto-assigned</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="signature"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>signature</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (schemas) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/agents</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/agents</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-18" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-19" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-19" aria-labelledby="react-tabs-18"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"roles"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"owner"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"john@helpdesk.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"John HelpDesk"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"avatar"</span>: <span class="token string">"</span><a href="https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg">https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"jobTitle"</span>: <span class="token keyword">null</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"visitedWelcomeTutorial"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"emailNotificationsActive"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"webpushNotificationsActive"</span>: <span class="token string">"always"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignment"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignmentTeamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"signature"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,\nJohn // LiveChat, Inc.\n"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Jogn // LiveChat, Inc."</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"050340e4-82de-4a2a-a1c4-724dfaf66cec"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-20" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-21" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-21" aria-labelledby="react-tabs-20"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roles"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"owner"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"john@helpdesk.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"John HelpDesk"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"avatar"</span>: <span class="token string">"</span><a href="https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg">https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"jobTitle"</span>: <span class="token keyword">null</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"visitedWelcomeTutorial"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"emailNotificationsActive"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"webpushNotificationsActive"</span>: <span class="token string">"always"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignment"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignmentTeamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"signature"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,\nJohn // LiveChat, Inc.\n"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Jogn // LiveChat, Inc."</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/agentUpdateBatch" data-section-id="operation/agentUpdateBatch" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/agentUpdateBatch" aria-label="operation/agentUpdateBatch"></a>Batch update agents </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ids"><span class="sc-iemWCZ bOabfE"></span><span>ids</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="fields"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>fields</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (AgentUpdateBatch) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created agent</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roles"><span class="sc-iemWCZ bOabfE"></span><span>roles</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"viewer"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams that agent is a member of</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent's email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Full name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"invited"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Account status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="avatar"><span class="sc-iemWCZ bOabfE"></span><span>avatar</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Avatar URL</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="jobTitle"><span class="sc-iemWCZ bOabfE"></span><span>jobTitle</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Job title</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignment"><span class="sc-iemWCZ bOabfE"></span><span>autoassignment</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Enable autoassignment for the agent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignmentTeamIDs"><span class="sc-iemWCZ bOabfE"></span><span>autoassignmentTeamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams from which an agent can be auto-assigned</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="signature"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>signature</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (schemas) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/agents</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/agents</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-22" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-23" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-23" aria-labelledby="react-tabs-22"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ids"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"fields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"flags"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"visitedWelcomeTutorial"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"settings"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"emailNotificationsActive"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"webpushNotificationsActive"</span>: <span class="token string">"always"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-24" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-25" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-25" aria-labelledby="react-tabs-24"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roles"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"owner"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"john@helpdesk.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"John HelpDesk"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"avatar"</span>: <span class="token string">"</span><a href="https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg">https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"jobTitle"</span>: <span class="token keyword">null</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"visitedWelcomeTutorial"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"emailNotificationsActive"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"webpushNotificationsActive"</span>: <span class="token string">"always"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignment"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignmentTeamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"signature"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,\nJohn // LiveChat, Inc.\n"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Jogn // LiveChat, Inc."</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/agentsRead" data-section-id="operation/agentsRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/agentsRead" aria-label="operation/agentsRead"></a>Get agent </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of agent</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roles"><span class="sc-iemWCZ bOabfE"></span><span>roles</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"viewer"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams that agent is a member of</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent's email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Full name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"invited"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Account status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="avatar"><span class="sc-iemWCZ bOabfE"></span><span>avatar</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Avatar URL</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="jobTitle"><span class="sc-iemWCZ bOabfE"></span><span>jobTitle</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Job title</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignment"><span class="sc-iemWCZ bOabfE"></span><span>autoassignment</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Enable autoassignment for the agent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignmentTeamIDs"><span class="sc-iemWCZ bOabfE"></span><span>autoassignmentTeamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams from which an agent can be auto-assigned</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="signature"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>signature</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (schemas) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/agents/{agentID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/agents/{agentID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-26" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-27" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-27" aria-labelledby="react-tabs-26"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roles"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"owner"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"john@helpdesk.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"John HelpDesk"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"avatar"</span>: <span class="token string">"</span><a href="https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg">https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"jobTitle"</span>: <span class="token keyword">null</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"visitedWelcomeTutorial"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"emailNotificationsActive"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"webpushNotificationsActive"</span>: <span class="token string">"always"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignment"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignmentTeamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"signature"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,\nJohn // LiveChat, Inc.\n"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Jogn // LiveChat, Inc."</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/agentUpdate" data-section-id="operation/agentUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/agentUpdate" aria-label="operation/agentUpdate"></a>Update agent </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (name) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Full name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="signature"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>signature</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (SignatureBase) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="jobTitle"><span class="sc-iemWCZ bOabfE"></span><span>jobTitle</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (jobTitle) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Job title</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="avatar"><span class="sc-iemWCZ bOabfE"></span><span>avatar</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (avatar) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Avatar URL</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roles"><span class="sc-iemWCZ bOabfE"></span><span>roles</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (roles) </span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"viewer"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (teamIDs) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams that agent is a member of</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (flags) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (settings) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment transaction ID. Used when setting signature that includes attachmets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignment"><span class="sc-iemWCZ bOabfE"></span><span>autoassignment</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (autoassignment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Enable autoassignment for the agent</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignmentTeamIDs"><span class="sc-iemWCZ bOabfE"></span><span>autoassignmentTeamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (autoassignmentTeamIDs) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams from which an agent can be auto-assigned</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated agent</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roles"><span class="sc-iemWCZ bOabfE"></span><span>roles</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"viewer"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams that agent is a member of</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent's email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Full name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"invited"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Account status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="avatar"><span class="sc-iemWCZ bOabfE"></span><span>avatar</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Avatar URL</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="jobTitle"><span class="sc-iemWCZ bOabfE"></span><span>jobTitle</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Job title</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignment"><span class="sc-iemWCZ bOabfE"></span><span>autoassignment</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Enable autoassignment for the agent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignmentTeamIDs"><span class="sc-iemWCZ bOabfE"></span><span>autoassignmentTeamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams from which an agent can be auto-assigned</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="signature"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>signature</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (schemas) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/agents/{agentID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/agents/{agentID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-28" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-29" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-29" aria-labelledby="react-tabs-28"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"John HelpDesk"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"signature"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,\nJohn // LiveChat, Inc.\n"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Jogn // LiveChat, Inc."</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"jobTitle"</span>: <span class="token keyword">null</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"avatar"</span>: <span class="token string">"</span><a href="https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg">https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roles"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"owner"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"visitedWelcomeTutorial"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"emailNotificationsActive"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"webpushNotificationsActive"</span>: <span class="token string">"always"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"050340e4-82de-4a2a-a1c4-724dfaf66cec"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignment"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignmentTeamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-30" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-31" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-31" aria-labelledby="react-tabs-30"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roles"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"owner"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"john@helpdesk.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"John HelpDesk"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"avatar"</span>: <span class="token string">"</span><a href="https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg">https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"jobTitle"</span>: <span class="token keyword">null</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"visitedWelcomeTutorial"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"emailNotificationsActive"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"webpushNotificationsActive"</span>: <span class="token string">"always"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignment"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignmentTeamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"signature"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,\nJohn // LiveChat, Inc.\n"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Best regards,"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"paragraph"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"children"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Jogn // LiveChat, Inc."</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/agentDelete" data-section-id="operation/agentDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/agentDelete" aria-label="operation/agentDelete"></a>Delete agent </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/agents/{agentID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/agents/{agentID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-32" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-33" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-33" aria-labelledby="react-tabs-32"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Subscriptions" data-section-id="tag/Subscriptions" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Subscriptions" aria-label="tag/Subscriptions"></a>Subscriptions</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Subscription represent currently selected plan and number of paid agent slots. Changing these parameters <strong>will cuase credit card to be charged</strong>.</p> </div></div></div><div id="operation/subscriptionsList" data-section-id="operation/subscriptionsList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/subscriptionsList" aria-label="operation/subscriptionsList"></a>List subscriptions </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="planCodes[]"><span class="sc-iemWCZ bOabfE"></span><span>planCodes[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (PlanCode) </span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team36m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise6m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise24m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise36m"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Plan codes</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="state"><span class="sc-iemWCZ bOabfE"></span><span>state</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (SubscriptionState) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"expired"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"canceled"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"future"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription state</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of subscriptions</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="state"><span class="sc-iemWCZ bOabfE"></span><span>state</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (SubscriptionState) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"expired"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"canceled"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"future"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription state</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantity"><span class="sc-iemWCZ bOabfE"></span><span>quantity</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of agents possible</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subscriptionID"><span class="sc-iemWCZ bOabfE"></span><span>subscriptionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>License ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="planCode"><span class="sc-iemWCZ bOabfE"></span><span>planCode</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (PlanCode) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team36m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise6m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise24m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise36m"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>HelpDesk plan code</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="unitAmountInCents"><span class="sc-iemWCZ bOabfE"></span><span>unitAmountInCents</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Price per agent in cents</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="activatedAt"><span class="sc-iemWCZ bOabfE"></span><span>activatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of activation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="cancelledAt"><span class="sc-iemWCZ bOabfE"></span><span>cancelledAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of cancelation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="expiresAt"><span class="sc-iemWCZ bOabfE"></span><span>expiresAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of expiration</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>trialStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>trialEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last update</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/subscriptions</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/subscriptions</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-34" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-35" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-35" aria-labelledby="react-tabs-34"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"state"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"quantity"</span>: <span class="token number">12</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subscriptionID"</span>: <span class="token string">"b20f93c2-9e52-457b-abd0-e2d56490a4e6"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">1338</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"planCode"</span>: <span class="token string">"hd-team1m"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unitAmountInCents"</span>: <span class="token number">2400</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"activatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cancelledAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"expiresAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"trialStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"trialEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"currentPeriodStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"currentPeriodEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/subscriptionsCreate" data-section-id="operation/subscriptionsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/subscriptionsCreate" aria-label="operation/subscriptionsCreate"></a>Create subscriptions </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="planCode"><span class="sc-iemWCZ bOabfE"></span><span>planCode</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (PlanCode) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team36m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise6m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise24m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise36m"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>HelpDesk plan code</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantity"><span class="sc-iemWCZ bOabfE"></span><span>quantity</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of agents possible</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="couponCode"><span class="sc-iemWCZ bOabfE"></span><span>couponCode</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Discount code</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created subscription</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="state"><span class="sc-iemWCZ bOabfE"></span><span>state</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (SubscriptionState) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"expired"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"canceled"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"future"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription state</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantity"><span class="sc-iemWCZ bOabfE"></span><span>quantity</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of agents possible</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subscriptionID"><span class="sc-iemWCZ bOabfE"></span><span>subscriptionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>License ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="planCode"><span class="sc-iemWCZ bOabfE"></span><span>planCode</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (PlanCode) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team36m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise6m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise24m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise36m"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>HelpDesk plan code</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="unitAmountInCents"><span class="sc-iemWCZ bOabfE"></span><span>unitAmountInCents</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Price per agent in cents</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="activatedAt"><span class="sc-iemWCZ bOabfE"></span><span>activatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of activation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="cancelledAt"><span class="sc-iemWCZ bOabfE"></span><span>cancelledAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of cancelation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="expiresAt"><span class="sc-iemWCZ bOabfE"></span><span>expiresAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of expiration</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>trialStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>trialEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last update</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/subscriptions</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/subscriptions</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-36" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-37" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-37" aria-labelledby="react-tabs-36"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"planCode"</span>: <span class="token string">"hd-team1m"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantity"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"couponCode"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-38" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-39" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-39" aria-labelledby="react-tabs-38"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"state"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantity"</span>: <span class="token number">12</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subscriptionID"</span>: <span class="token string">"b20f93c2-9e52-457b-abd0-e2d56490a4e6"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">1338</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"planCode"</span>: <span class="token string">"hd-team1m"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"unitAmountInCents"</span>: <span class="token number">2400</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"activatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cancelledAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"expiresAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"trialStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"trialEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"currentPeriodStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"currentPeriodEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/subscriptionUpdate" data-section-id="operation/subscriptionUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/subscriptionUpdate" aria-label="operation/subscriptionUpdate"></a>Update subscription </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subscriptionID"><span class="sc-iemWCZ bOabfE"></span><span>subscriptionID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="planCode"><span class="sc-iemWCZ bOabfE"></span><span>planCode</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (PlanCode) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team36m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise6m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise24m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise36m"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>HelpDesk plan code</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantity"><span class="sc-iemWCZ bOabfE"></span><span>quantity</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of agents possible</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="couponCode"><span class="sc-iemWCZ bOabfE"></span><span>couponCode</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Discount code</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated subscription</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="state"><span class="sc-iemWCZ bOabfE"></span><span>state</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (SubscriptionState) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"expired"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"canceled"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"future"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription state</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantity"><span class="sc-iemWCZ bOabfE"></span><span>quantity</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of agents possible</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subscriptionID"><span class="sc-iemWCZ bOabfE"></span><span>subscriptionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>License ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="planCode"><span class="sc-iemWCZ bOabfE"></span><span>planCode</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (PlanCode) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team36m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise6m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise24m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise36m"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>HelpDesk plan code</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="unitAmountInCents"><span class="sc-iemWCZ bOabfE"></span><span>unitAmountInCents</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Price per agent in cents</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="activatedAt"><span class="sc-iemWCZ bOabfE"></span><span>activatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of activation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="cancelledAt"><span class="sc-iemWCZ bOabfE"></span><span>cancelledAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of cancelation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="expiresAt"><span class="sc-iemWCZ bOabfE"></span><span>expiresAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of expiration</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>trialStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>trialEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last update</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/subscriptions/{subscriptionID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/subscriptions/{subscriptionID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-40" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-41" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-41" aria-labelledby="react-tabs-40"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"planCode"</span>: <span class="token string">"hd-team1m"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantity"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"couponCode"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-42" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-43" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-43" aria-labelledby="react-tabs-42"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"state"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantity"</span>: <span class="token number">12</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subscriptionID"</span>: <span class="token string">"b20f93c2-9e52-457b-abd0-e2d56490a4e6"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">1338</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"planCode"</span>: <span class="token string">"hd-team1m"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"unitAmountInCents"</span>: <span class="token number">2400</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"activatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cancelledAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"expiresAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"trialStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"trialEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"currentPeriodStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"currentPeriodEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/subscriptionUpdateCancel" data-section-id="operation/subscriptionUpdateCancel" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/subscriptionUpdateCancel" aria-label="operation/subscriptionUpdateCancel"></a>Cancel subscription </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subscriptionID"><span class="sc-iemWCZ bOabfE"></span><span>subscriptionID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated subscription</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="state"><span class="sc-iemWCZ bOabfE"></span><span>state</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (SubscriptionState) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"expired"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"canceled"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"future"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription state</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantity"><span class="sc-iemWCZ bOabfE"></span><span>quantity</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of agents possible</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subscriptionID"><span class="sc-iemWCZ bOabfE"></span><span>subscriptionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>License ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="planCode"><span class="sc-iemWCZ bOabfE"></span><span>planCode</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (PlanCode) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team36m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise6m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise24m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise36m"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>HelpDesk plan code</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="unitAmountInCents"><span class="sc-iemWCZ bOabfE"></span><span>unitAmountInCents</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Price per agent in cents</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="activatedAt"><span class="sc-iemWCZ bOabfE"></span><span>activatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of activation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="cancelledAt"><span class="sc-iemWCZ bOabfE"></span><span>cancelledAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of cancelation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="expiresAt"><span class="sc-iemWCZ bOabfE"></span><span>expiresAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of expiration</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>trialStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>trialEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last update</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/subscriptions/{subscriptionID}/cancel</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/subscriptions/{subscriptionID}/cancel</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-44" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-45" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-45" aria-labelledby="react-tabs-44"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"state"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantity"</span>: <span class="token number">12</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subscriptionID"</span>: <span class="token string">"b20f93c2-9e52-457b-abd0-e2d56490a4e6"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">1338</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"planCode"</span>: <span class="token string">"hd-team1m"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"unitAmountInCents"</span>: <span class="token number">2400</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"activatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cancelledAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"expiresAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"trialStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"trialEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"currentPeriodStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"currentPeriodEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/subscriptionUpdateTerminate" data-section-id="operation/subscriptionUpdateTerminate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/subscriptionUpdateTerminate" aria-label="operation/subscriptionUpdateTerminate"></a>Terminate subscription </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subscriptionID"><span class="sc-iemWCZ bOabfE"></span><span>subscriptionID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated subscription</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="state"><span class="sc-iemWCZ bOabfE"></span><span>state</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (SubscriptionState) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"expired"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"canceled"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"future"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription state</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantity"><span class="sc-iemWCZ bOabfE"></span><span>quantity</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of agents possible</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subscriptionID"><span class="sc-iemWCZ bOabfE"></span><span>subscriptionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Subscription ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>License ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="planCode"><span class="sc-iemWCZ bOabfE"></span><span>planCode</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (PlanCode) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-team36m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise1m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise3m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise6m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise12m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise24m"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hd-enterprise36m"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>HelpDesk plan code</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="unitAmountInCents"><span class="sc-iemWCZ bOabfE"></span><span>unitAmountInCents</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Price per agent in cents</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="activatedAt"><span class="sc-iemWCZ bOabfE"></span><span>activatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of activation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="cancelledAt"><span class="sc-iemWCZ bOabfE"></span><span>cancelledAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of cancelation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="expiresAt"><span class="sc-iemWCZ bOabfE"></span><span>expiresAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of expiration</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>trialStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trialEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>trialEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of trial end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodStartedAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodStartedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period start</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="currentPeriodEndsAt"><span class="sc-iemWCZ bOabfE"></span><span>currentPeriodEndsAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of current period end</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last update</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/subscriptions/{subscriptionID}/terminate</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/subscriptions/{subscriptionID}/terminate</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-46" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-47" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-47" aria-labelledby="react-tabs-46"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"state"</span>: <span class="token string">"active"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantity"</span>: <span class="token number">12</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subscriptionID"</span>: <span class="token string">"b20f93c2-9e52-457b-abd0-e2d56490a4e6"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">1338</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"planCode"</span>: <span class="token string">"hd-team1m"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"unitAmountInCents"</span>: <span class="token number">2400</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"activatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cancelledAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"expiresAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"trialStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"trialEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"currentPeriodStartedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"currentPeriodEndsAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2019-08-14T13:18:20Z"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Teams" data-section-id="tag/Teams" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Teams" aria-label="tag/Teams"></a>Teams</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Teams group agents. Every ticket is always assigned to specific team. At any given time one of the teams has to be designated as a default (fallback) team.</p> </div></div></div><div id="operation/teamsList" data-section-id="operation/teamsList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/teamsList" aria-label="operation/teamsList"></a>List teams </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of teams</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyAddressID"><span class="sc-iemWCZ bOabfE"></span><span>replyAddressID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Reply address ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyName"><span class="sc-iemWCZ bOabfE"></span><span>replyName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>From name visible in reply email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="templateID"><span class="sc-iemWCZ bOabfE"></span><span>templateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template ID</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><span>integrations</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>External integrations data</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/teams</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/teams</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-48" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-49" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-49" aria-labelledby="react-tabs-48"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"Sales team"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"settings"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutRequestersActivity"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutAssignedTicket"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unauthReplyCreatesNewTicket"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"tagReminder"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"replyAddressID"</span>: <span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"replyName"</span>: <span class="token string">"Company / Support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"templateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integrations"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/teamsCreate" data-section-id="operation/teamsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/teamsCreate" aria-label="operation/teamsCreate"></a>Create team </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyAddressID"><span class="sc-iemWCZ bOabfE"></span><span>replyAddressID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Reply address ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyName"><span class="sc-iemWCZ bOabfE"></span><span>replyName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>From name visible in reply email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="templateID"><span class="sc-iemWCZ bOabfE"></span><span>templateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template ID</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignmentAgentIDs"><span class="sc-iemWCZ bOabfE"></span><span>autoassignmentAgentIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of agents that will be considered for ticket assignment within the team.</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created team</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyAddressID"><span class="sc-iemWCZ bOabfE"></span><span>replyAddressID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Reply address ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyName"><span class="sc-iemWCZ bOabfE"></span><span>replyName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>From name visible in reply email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="templateID"><span class="sc-iemWCZ bOabfE"></span><span>templateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template ID</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><span>integrations</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>External integrations data</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/teams</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/teams</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-50" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-51" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-51" aria-labelledby="react-tabs-50"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Sales team"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutRequestersActivity"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutAssignedTicket"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unauthReplyCreatesNewTicket"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"tagReminder"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyAddressID"</span>: <span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyName"</span>: <span class="token string">"Company / Support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"templateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignmentAgentIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-52" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-53" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-53" aria-labelledby="react-tabs-52"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Sales team"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutRequestersActivity"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutAssignedTicket"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unauthReplyCreatesNewTicket"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"tagReminder"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyAddressID"</span>: <span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyName"</span>: <span class="token string">"Company / Support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"templateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/teamUpdateBatch" data-section-id="operation/teamUpdateBatch" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/teamUpdateBatch" aria-label="operation/teamUpdateBatch"></a>Update teams </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ids"><span class="sc-iemWCZ bOabfE"></span><span>ids</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams to update</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="fields"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>fields</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Fields to update</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated teams</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><div><span class="sc-kfYoZR khgrFw"> One of </span><div class="sc-dlMDgC EoFth"><button class="sc-fKgJPI KpHwh">object</button><button class="sc-fKgJPI eWXbKG">object</button></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="doc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>doc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (schemas) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/teams</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/teams</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-54" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-55" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-55" aria-labelledby="react-tabs-54"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ids"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"fields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"replyAddressID"</span>: <span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"replyName"</span>: <span class="token string">"Company / Support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"settings"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutRequestersActivity"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutAssignedTicket"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unauthReplyCreatesNewTicket"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"tagReminder"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"templateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-56" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-57" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-57" aria-labelledby="react-tabs-56"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"doc"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"Sales team"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"settings"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutRequestersActivity"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutAssignedTicket"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unauthReplyCreatesNewTicket"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"tagReminder"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"replyAddressID"</span>: <span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"replyName"</span>: <span class="token string">"Company / Support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"templateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integrations"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/teamRead" data-section-id="operation/teamRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/teamRead" aria-label="operation/teamRead"></a>Get team </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of team</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyAddressID"><span class="sc-iemWCZ bOabfE"></span><span>replyAddressID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Reply address ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyName"><span class="sc-iemWCZ bOabfE"></span><span>replyName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>From name visible in reply email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="templateID"><span class="sc-iemWCZ bOabfE"></span><span>templateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template ID</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><span>integrations</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>External integrations data</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/teams/{teamID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/teams/{teamID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-58" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-59" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-59" aria-labelledby="react-tabs-58"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Sales team"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutRequestersActivity"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutAssignedTicket"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unauthReplyCreatesNewTicket"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"tagReminder"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyAddressID"</span>: <span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyName"</span>: <span class="token string">"Company / Support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"templateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/teamUpdate" data-section-id="operation/teamUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/teamUpdate" aria-label="operation/teamUpdate"></a>Update team </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TeamBase-properties-name) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TeamBase-properties-settings) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyAddressID"><span class="sc-iemWCZ bOabfE"></span><span>replyAddressID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (replyAddressID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Reply address ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyName"><span class="sc-iemWCZ bOabfE"></span><span>replyName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (replyName) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>From name visible in reply email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="templateID"><span class="sc-iemWCZ bOabfE"></span><span>templateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (templateID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template ID</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="autoassignmentAgentIDs"><span class="sc-iemWCZ bOabfE"></span><span>autoassignmentAgentIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (autoassignmentAgentIDs) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of agents that will be considered for ticket assignment within the team.</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated team</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyAddressID"><span class="sc-iemWCZ bOabfE"></span><span>replyAddressID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Reply address ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyName"><span class="sc-iemWCZ bOabfE"></span><span>replyName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>From name visible in reply email</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="templateID"><span class="sc-iemWCZ bOabfE"></span><span>templateID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template ID</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><span>integrations</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>External integrations data</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/teams/{teamID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/teams/{teamID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-60" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-61" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-61" aria-labelledby="react-tabs-60"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Sales team"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutRequestersActivity"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutAssignedTicket"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unauthReplyCreatesNewTicket"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"tagReminder"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyAddressID"</span>: <span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyName"</span>: <span class="token string">"Company / Support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"templateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"autoassignmentAgentIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-62" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-63" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-63" aria-labelledby="react-tabs-62"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Sales team"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutRequestersActivity"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"notifyTeamAboutAssignedTicket"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unauthReplyCreatesNewTicket"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"tagReminder"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyAddressID"</span>: <span class="token string">"9dd9e888-b42e-46c1-aa63-20cb5354c28c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"replyName"</span>: <span class="token string">"Company / Support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"templateID"</span>: <span class="token string">"6712e8a9-3401-4ed3-9662-944aa6be817f"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/teamDelete" data-section-id="operation/teamDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/teamDelete" aria-label="operation/teamDelete"></a>Delete team </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/teams/{teamID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/teams/{teamID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-64" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-65" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-65" aria-labelledby="react-tabs-64"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Templates" data-section-id="tag/Templates" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Templates" aria-label="tag/Templates"></a>Templates</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Teamplate describes HTML (or Visual) and plaintext version of every email sent to end-user. Templates can be used to customize these messages.</p> </div></div></div><div id="operation/templatesList" data-section-id="operation/templatesList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/templatesList" aria-label="operation/templatesList"></a>List templates </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of templates</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="content"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>content</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"html"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"visual"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template type</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (Attachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment list. Currently only template logo is supported.</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/templates</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/templates</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-66" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-67" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-67" aria-labelledby="react-tabs-66"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"Main template"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"content"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"appearance"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"<key>"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"color"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"html"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/templatesCreate" data-section-id="operation/templatesCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/templatesCreate" aria-label="operation/templatesCreate"></a>Create template </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="content"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>content</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"html"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"visual"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template type</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>References transaction containing uploaded attachment used in template as logo</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created template</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="content"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>content</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"html"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"visual"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template type</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (Attachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment list. Currently only template logo is supported.</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/templates</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/templates</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-68" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-69" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-69" aria-labelledby="react-tabs-68"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Main template"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"content"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"appearance"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"<key>"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"color"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"html"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"050340e4-82de-4a2a-a1c4-724dfaf66cec"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-70" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-71" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-71" aria-labelledby="react-tabs-70"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Main template"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"content"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"appearance"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"<key>"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"color"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"html"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/templateRead" data-section-id="operation/templateRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/templateRead" aria-label="operation/templateRead"></a>Get template </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="templateID"><span class="sc-iemWCZ bOabfE"></span><span>templateID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of template</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="content"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>content</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"html"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"visual"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template type</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (Attachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment list. Currently only template logo is supported.</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/templates/{templateID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/templates/{templateID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-72" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-73" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-73" aria-labelledby="react-tabs-72"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Main template"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"content"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"appearance"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"<key>"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"color"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"html"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/templateUpdate" data-section-id="operation/templateUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/templateUpdate" aria-label="operation/templateUpdate"></a>Update template </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="templateID"><span class="sc-iemWCZ bOabfE"></span><span>templateID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TemplateBase-properties-name) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="content"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>content</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (content) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>References transaction containing uploaded attachment used in template as logo</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated template</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="content"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>content</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"html"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"visual"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template type</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (Attachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment list. Currently only template logo is supported.</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/templates/{templateID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/templates/{templateID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-74" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-75" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-75" aria-labelledby="react-tabs-74"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Main template"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"content"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"appearance"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"<key>"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"color"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"050340e4-82de-4a2a-a1c4-724dfaf66cec"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-76" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-77" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-77" aria-labelledby="react-tabs-76"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Main template"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"content"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"appearance"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"<key>"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"color"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"html"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/templateDelete" data-section-id="operation/templateDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/templateDelete" aria-label="operation/templateDelete"></a>Delete template </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="templateID"><span class="sc-iemWCZ bOabfE"></span><span>templateID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/templates/{templateID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/templates/{templateID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-78" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-79" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-79" aria-labelledby="react-tabs-78"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/templatesTest" data-section-id="operation/templatesTest" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/templatesTest" aria-label="operation/templatesTest"></a>Send test message </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="content"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>content</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (content) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (type) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"html"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"visual"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template type</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="recipients"><span class="sc-iemWCZ bOabfE"></span><span>recipients</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Emails of test message recipients</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Operation successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/templates/sendTestMessage</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/templates/sendTestMessage</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-80" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-81" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-81" aria-labelledby="react-tabs-80"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"content"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"appearance"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"<key>"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"color"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"html"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"recipients"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"user@example.com"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-82" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-83" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-83" aria-labelledby="react-tabs-82"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/templatesPreview" data-section-id="operation/templatesPreview" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/templatesPreview" aria-label="operation/templatesPreview"></a>Generate template preview </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="content"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>content</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (content) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (type) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"html"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"visual"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template type</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>template preview</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="text"><span class="sc-iemWCZ bOabfE"></span><span>text</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template text preview</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="html"><span class="sc-iemWCZ bOabfE"></span><span>html</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Template HTML preview</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/templates/preview</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/templates/preview</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-84" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-85" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-85" aria-labelledby="react-tabs-84"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"content"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"appearance"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"<key>"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"color"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token keyword">null</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"html"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-86" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-87" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-87" aria-labelledby="react-tabs-86"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"html"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Audit-log" data-section-id="tag/Audit-log" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Audit-log" aria-label="tag/Audit-log"></a>Audit log</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Audit log contains all changes made in the system.</p> </div></div></div><div id="operation/auditLog" data-section-id="operation/auditLog" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/auditLog" aria-label="operation/auditLog"></a>Returns audit log events </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="action"><span class="sc-iemWCZ bOabfE"></span><span>action</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"create"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"update"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"delete"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Action on entity</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="target"><span class="sc-iemWCZ bOabfE"></span><span>target</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agents"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"blockedEmails"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cannedResponses"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"contactForms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"customFields"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"emailDomains"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"integrations"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"licenses"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"macros"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"forwardingAddresses"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"replyAddresses"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"reports"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rules"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"screencasts"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tags"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"teams"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"emailTemplates"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"views"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"webhooks"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trustedEmails"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Entity</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="authorType"><span class="sc-iemWCZ bOabfE"></span><span>authorType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"administrator"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"api"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"scheduledTask"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"emailMessage"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"paymentProvider"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"helpdeskSystem"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Type of author of action</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="authorID"><span class="sc-iemWCZ bOabfE"></span><span>authorID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">authorID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>authors uuid</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON array of audit log events</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="action"><span class="sc-iemWCZ bOabfE"></span><span>action</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Action on entity</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="target"><span class="sc-iemWCZ bOabfE"></span><span>target</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Entity</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="author"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>author</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="entityName"><span class="sc-iemWCZ bOabfE"></span><span>entityName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Name of entity</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/auditLog</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/auditLog</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-88" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-89" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-89" aria-labelledby="react-tabs-88"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"action"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"target"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"administrator"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ip"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"userAgent"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"entityName"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Tickets" data-section-id="tag/Tickets" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Tickets" aria-label="tag/Tickets"></a>Tickets</h1></div></div></div><div id="operation/ticketList" data-section-id="operation/ticketList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketList" aria-label="operation/ticketList"></a>List tickets </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket subject</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">order-id=1234</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFieldsExist[]"><span class="sc-iemWCZ bOabfE"></span><span>customFieldsExist[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">customFieldsExist[]=order-id</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">teamIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams ticket is visible to</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasAssignee"><span class="sc-iemWCZ bOabfE"></span><span>hasAssignee</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is agent assigned</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasParent"><span class="sc-iemWCZ bOabfE"></span><span>hasParent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is ticket merged to parent ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Are tags present</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">any</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket short ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="query"><span class="sc-iemWCZ bOabfE"></span><span>query</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Full text search query</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="parentTicketID"><span class="sc-iemWCZ bOabfE"></span><span>parentTicketID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">parentTicketID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Required tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="follower"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>follower</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">ID (string) or string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket follower</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rate"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rate</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">TicketRating (string) or string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="language[]"><span class="sc-iemWCZ bOabfE"></span><span>language[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div><div><span class="sc-fbIWvP CMpTe">Items Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"none"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"af"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"als"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"am"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"an"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"arz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"as"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ast"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"av"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"az"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"azb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ba"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bar"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bcl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"be"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bpy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"br"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"bxr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ca"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cbk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ce"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ceb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ckb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"co"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cs"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"da"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"de"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"diq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dty"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"dv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"el"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"en"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"es"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"et"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"frr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"fy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ga"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gom"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"he"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hif"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hsb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ht"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hy"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ia"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"id"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ie"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ilo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"io"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"is"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"it"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ja"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jbo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"jv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ka"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"km"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ko"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"krc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ku"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"kw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ky"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"la"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lez"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"li"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lmo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lrc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mai"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mhr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"min"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ml"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mrj"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mwl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"my"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"myv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"mzn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nap"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nds"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ne"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"new"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"nn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"no"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"oc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"or"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"os"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pam"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pfl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pms"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pnb"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ps"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"qu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rm"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ro"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ru"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"rue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sah"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"scn"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sco"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sd"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sh"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"si"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"so"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"su"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"sw"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ta"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"te"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tg"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"th"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tl"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tr"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tyv"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ug"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uk"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ur"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"uz"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vec"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vep"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vls"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"vo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wa"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"war"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"wuu"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"xmf"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yi"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"yue"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"zh"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Required languages or none if not detected</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="timezone"><span class="sc-iemWCZ bOabfE"></span><span>timezone</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"UTC"</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Timezone</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="createdDateFrom"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>createdDateFrom</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="createdDateTo"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>createdDateTo</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="updatedDateFrom"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>updatedDateFrom</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="updatedDateTo"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>updatedDateTo</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="ratingDateFrom"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>ratingDateFrom</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="ratingDateTo"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>ratingDateTo</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="solvedDateFrom"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>solvedDateFrom</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="solvedDateTo"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>solvedDateTo</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="closedDateFrom"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>closedDateFrom</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="closedDateTo"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>closedDateTo</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="lastMessageFrom"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>lastMessageFrom</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="lastMessageTo"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>lastMessageTo</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RelativeDate) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="page"><span class="sc-iemWCZ bOabfE"></span><span>page</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (page) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">1</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="pageSize"><span class="sc-iemWCZ bOabfE"></span><span>pageSize</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (pageSize) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="order"><span class="sc-iemWCZ bOabfE"></span><span>order</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (order) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"desc"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"asc"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"desc"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="sortBy"><span class="sc-iemWCZ bOabfE"></span><span>sortBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (sortBy) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"createdAt"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"createdAt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"updatedAt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lastMessageAt"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="next"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>next</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (next) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Search will return items before that ticket</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="prev"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>prev</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (prev) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Search will return items before that ticket</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>An array of tickets</p> </span></button><div class="sc-eEVmNe bTCzjZ"><table class="sc-hHEiqL VCQHZ"><caption class="sc-fmdNqN sc-ljsmAU eUjHiO iqvZzJ"> Response Headers </caption><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="X-Total-Pages"><span class="sc-iemWCZ bOabfE"></span><span>X-Total-Pages</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Total number of pages</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="X-Total-Results"><span class="sc-iemWCZ bOabfE"></span><span>X-Total-Results</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Total number of results</p> </div></div></div></td></tr></tbody></table><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/tickets</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-90" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-91" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-91" aria-labelledby="react-tabs-90"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requester"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cc"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"followers"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integration"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"rating"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"spam"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"events"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketsCreate" data-section-id="operation/ticketsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketsCreate" aria-label="operation/ticketsCreate"></a>Create ticket </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="author"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>author</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="message"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>message</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="isPrivate"><span class="sc-iemWCZ bOabfE"></span><span>isPrivate</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is first message a private message</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>References transaction containing uploaded attachments used in ticket's message content</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/tickets</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-92" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-93" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-93" aria-labelledby="react-tabs-92"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"requester@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"author"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"message"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Hello from a ticket!"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cannedResponseIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"isPrivate"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"050340e4-82de-4a2a-a1c4-724dfaf66cec"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-94" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-95" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-95" aria-labelledby="react-tabs-94"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketRead" data-section-id="operation/ticketRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketRead" aria-label="operation/ticketRead"></a>Get ticket </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-96" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-97" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-97" aria-labelledby="react-tabs-96"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdate" data-section-id="operation/ticketUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdate" aria-label="operation/ticketUpdate"></a>Update ticket </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="author"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>author</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (author) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is ticket a spam ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (subject) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketBase-properties-teamIDs) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (requester) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (cc) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (tagIDs) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (followers) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (assignment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="message"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>message</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="isPrivate"><span class="sc-iemWCZ bOabfE"></span><span>isPrivate</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is the new message a private message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>References transaction containing uploaded attachments used in ticket's message content</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Apply actions to the ticket</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-98" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-99" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-99" aria-labelledby="react-tabs-98"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"author"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"requester@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"message"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Hello from a ticket!"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cannedResponseIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"isPrivate"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"050340e4-82de-4a2a-a1c4-724dfaf66cec"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"list"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"macroIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-100" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-101" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-101" aria-labelledby="react-tabs-100"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketDelete" data-section-id="operation/ticketDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketDelete" aria-label="operation/ticketDelete"></a>Delete ticket </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-102" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-103" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-103" aria-labelledby="react-tabs-102"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateAddTag" data-section-id="operation/ticketUpdateAddTag" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateAddTag" aria-label="operation/ticketUpdateAddTag"></a>Add tag </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (tagIDs) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/tags</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/tags</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-104" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-105" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-105" aria-labelledby="react-tabs-104"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-106" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-107" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-107" aria-labelledby="react-tabs-106"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateRemoveTag" data-section-id="operation/ticketUpdateRemoveTag" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateRemoveTag" aria-label="operation/ticketUpdateRemoveTag"></a>Remove tag </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagID"><span class="sc-iemWCZ bOabfE"></span><span>tagID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/tags/{tagID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/tags/{tagID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-108" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-109" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-109" aria-labelledby="react-tabs-108"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateAddFollower" data-section-id="operation/ticketUpdateAddFollower" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateAddFollower" aria-label="operation/ticketUpdateAddFollower"></a>Add followers </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (followers) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/followers</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/followers</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-110" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-111" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-111" aria-labelledby="react-tabs-110"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-112" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-113" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-113" aria-labelledby="react-tabs-112"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateRemoveFollower" data-section-id="operation/ticketUpdateRemoveFollower" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateRemoveFollower" aria-label="operation/ticketUpdateRemoveFollower"></a>Remove follower </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followerID"><span class="sc-iemWCZ bOabfE"></span><span>followerID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/followers/{followerID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/followers/{followerID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-114" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-115" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-115" aria-labelledby="react-tabs-114"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateAddChildTicket" data-section-id="operation/ticketUpdateAddChildTicket" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateAddChildTicket" aria-label="operation/ticketUpdateAddChildTicket"></a>Merge ticket </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="childTicketID"><span class="sc-iemWCZ bOabfE"></span><span>childTicketID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/childTickets</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/childTickets</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-116" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-117" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-117" aria-labelledby="react-tabs-116"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"childTicketID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-118" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-119" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-119" aria-labelledby="react-tabs-118"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateRemoveChildTicket" data-section-id="operation/ticketUpdateRemoveChildTicket" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateRemoveChildTicket" aria-label="operation/ticketUpdateRemoveChildTicket"></a>Unmerge ticket </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="childTicketID"><span class="sc-iemWCZ bOabfE"></span><span>childTicketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/childTickets/{childTicketID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/childTickets/{childTicketID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-120" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-121" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-121" aria-labelledby="react-tabs-120"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateSendRatingRequest" data-section-id="operation/ticketUpdateSendRatingRequest" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateSendRatingRequest" aria-label="operation/ticketUpdateSendRatingRequest"></a>Send rating request </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Operation successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/ratingRequests</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/ratingRequests</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-122" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-123" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-123" aria-labelledby="react-tabs-122"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketEventsOriginalContent" data-section-id="operation/ticketEventsOriginalContent" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketEventsOriginalContent" aria-label="operation/ticketEventsOriginalContent"></a>Get original message content </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="eventID"><span class="sc-iemWCZ bOabfE"></span><span>eventID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>original message content</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="message"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>message</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/events/{eventID}/originalContent</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/events/{eventID}/originalContent</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-124" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-125" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-125" aria-labelledby="react-tabs-124"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"message"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateChangeSilo" data-section-id="operation/ticketUpdateChangeSilo" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateChangeSilo" aria-label="operation/ticketUpdateChangeSilo"></a>Move ticket to silo </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Operation successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="put" class="sc-jHcXXw dqUnIm http-verb put">put</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/silo</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/silo</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-126" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-127" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-127" aria-labelledby="react-tabs-126"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-128" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-129" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-129" aria-labelledby="react-tabs-128"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/attachmentDelete" data-section-id="operation/attachmentDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/attachmentDelete" aria-label="operation/attachmentDelete"></a>Delete tickets attachment </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="eventID"><span class="sc-iemWCZ bOabfE"></span><span>eventID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique event identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="attachmentID"><span class="sc-iemWCZ bOabfE"></span><span>attachmentID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment index in array with attachmetns</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/events/{eventID}/attachments/{attachmentID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/events/{eventID}/attachments/{attachmentID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-130" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-131" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-131" aria-labelledby="react-tabs-130"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Imported-tickets" data-section-id="tag/Imported-tickets" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Imported-tickets" aria-label="tag/Imported-tickets"></a>Imported tickets</h1></div></div></div><div id="operation/importedTicketsCreate" data-section-id="operation/importedTicketsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/importedTicketsCreate" aria-label="operation/importedTicketsCreate"></a>Create imported ticket </h2><div class="sc-irKDMX jxPCqQ"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"><p>By default this endpoint creates a <strong>ticket without attachments</strong>. If you want to create a ticket containing attachments:</p> <ol> <li>Create new import transaction by issuing <code>POST</code> request to <code>/v1/importedTickets/transactions</code> endpoint</li> <li>Upload attachments by issuing <code>POST</code> request(s) to <code>/v1/importedTickets/attachments</code> with proper <code>transactionID</code> acquired in step 1. The response will contain array with <code>attachmentIDs</code> you can use in step 3.</li> <li>Create new ticket issuing <code>POST</code> request to <code>/v1/importedTickets</code> endpoint with additional <code>transactionID</code> parameter acquired in step 1</li> </ol> <p>Remarks:</p> <ul> <li>First event has to be of type <code>message</code></li> <li>Date of first message event is considered ticket creating date</li> <li>Events have to be chronologically ordered and in the past</li> <li>Events of type <code>message</code> and <code>attachments</code> are grouped together when the date parameter in both events match <code>attachment.files</code> array contains IDs generated during attachment upload</li> <li>All uploaded attachments have to be used during ticket import</li> <li><code>TransactionID</code> stays valid for 24 hours</li> <li>Ticket status can be changed using status event (last such status is used as final status)</li> <li>Agent-issued message or attachment requires <code>agentID</code>, <code>agentName</code> and <code>isPrivate</code> parameters. Messages without these parameters are considered as requester-issued. These rules concern both message and attachments events.</li> </ul> </div></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket subject</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">array</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of teams that have access to the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Requester’s email and name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">array</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ImportedTicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ImportedTicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ImportedTicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket events</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/importedTickets</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/importedTickets</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-132" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-133" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-133" aria-labelledby="react-tabs-132"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"How to reset password"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"58ceb2d5-4bc9-483b-b2a9-456164431282"</span>,</div></li><li><div class="hoverable collapsed"><span class="token string">"58ceb2d5-4bc9-483b-b2a9-456164431283"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"requester@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"58ceb2d5-4bc9-483b-b2a9-456164431282"</span>,</div></li><li><div class="hoverable collapsed"><span class="token string">"58ceb2d5-4bc9-483b-b2a9-456164431283"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2020-01-01T00:00:00Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"message"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"html"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentName"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-134" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-135" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-135" aria-labelledby="react-tabs-134"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/importedTicketsTransactionsCreate" data-section-id="operation/importedTicketsTransactionsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/importedTicketsTransactionsCreate" aria-label="operation/importedTicketsTransactionsCreate"></a>Create imported ticket transaction </h2><div class="sc-irKDMX jxPCqQ"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"><p>Creates new import transaction. Transaction ID is required for ticket creation with attachments.</p> </div></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Created</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ticket"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Transaction type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (createdAt) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/importedTickets/transactions</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/importedTickets/transactions</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-136" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-137" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-137" aria-labelledby="react-tabs-136"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"ticket"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/importedTicketsAttachmentsCreate" data-section-id="operation/importedTicketsAttachmentsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/importedTicketsAttachmentsCreate" aria-label="operation/importedTicketsAttachmentsCreate"></a>Upload attachments for imported ticket </h2><div class="sc-irKDMX jxPCqQ"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"><p>Uploads attachments for imported ticket. Attachments are required for ticket creation with attachments.</p> <p>Use multipart with <code>attachments</code> as key. Multiple files are allowed.</p> </div></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">multipart/form-data</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><span>attachments</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <binary> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Created</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="attachmentID"><span class="sc-iemWCZ bOabfE"></span><span>attachmentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/importedTickets/attachments</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/importedTickets/attachments</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-138" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-139" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-139" aria-labelledby="react-tabs-138"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"attachmentID"</span>: <span class="token string">"58ceb2d5-4bc9-483b-b2a9-456164431282"</span></div></li></ul><span class="token punctuation">}</span>,</div></li><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"attachmentID"</span>: <span class="token string">"58ceb2d5-4bc9-483b-b2a9-456164431283"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Tags" data-section-id="tag/Tags" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Tags" aria-label="tag/Tags"></a>Tags</h1></div></div></div><div id="operation/tagsList" data-section-id="operation/tagsList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/tagsList" aria-label="operation/tagsList"></a>List tags </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of tags</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag name</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="count"><span class="sc-iemWCZ bOabfE"></span><span>count</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of tickets using this tag</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/tags</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tags</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-140" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-141" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-141" aria-labelledby="react-tabs-140"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"Return"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/tagsCreate" data-section-id="operation/tagsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/tagsCreate" aria-label="operation/tagsCreate"></a>Create tag </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag team</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag name</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created tag</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag name</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="count"><span class="sc-iemWCZ bOabfE"></span><span>count</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of tickets using this tag</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/tags</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tags</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-142" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-143" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-143" aria-labelledby="react-tabs-142"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Return"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-144" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-145" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-145" aria-labelledby="react-tabs-144"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Return"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/tagRead" data-section-id="operation/tagRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/tagRead" aria-label="operation/tagRead"></a>Get tag </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagID"><span class="sc-iemWCZ bOabfE"></span><span>tagID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of tag</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag name</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="count"><span class="sc-iemWCZ bOabfE"></span><span>count</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of tickets using this tag</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/tags/{tagID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tags/{tagID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-146" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-147" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-147" aria-labelledby="react-tabs-146"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Return"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/tagUpdate" data-section-id="operation/tagUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/tagUpdate" aria-label="operation/tagUpdate"></a>Update tag </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagID"><span class="sc-iemWCZ bOabfE"></span><span>tagID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TagBase-properties-teamID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag team</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TagBase-properties-name) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag name</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated tag</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Tag name</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="count"><span class="sc-iemWCZ bOabfE"></span><span>count</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Number of tickets using this tag</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/tags/{tagID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tags/{tagID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-148" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-149" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-149" aria-labelledby="react-tabs-148"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Return"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-150" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-151" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-151" aria-labelledby="react-tabs-150"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Return"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/tagDelete" data-section-id="operation/tagDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/tagDelete" aria-label="operation/tagDelete"></a>Delete tag </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagID"><span class="sc-iemWCZ bOabfE"></span><span>tagID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/tags/{tagID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tags/{tagID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-152" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-153" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-153" aria-labelledby="react-tabs-152"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateAddTag" data-section-id="operation/ticketUpdateAddTag" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateAddTag" aria-label="operation/ticketUpdateAddTag"></a>Add tag </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (tagIDs) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/tags</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/tags</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-154" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-155" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-155" aria-labelledby="react-tabs-154"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-156" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-157" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-157" aria-labelledby="react-tabs-156"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ticketUpdateRemoveTag" data-section-id="operation/ticketUpdateRemoveTag" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ticketUpdateRemoveTag" aria-label="operation/ticketUpdateRemoveTag"></a>Remove tag </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagID"><span class="sc-iemWCZ bOabfE"></span><span>tagID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated ticket</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortID"><span class="sc-iemWCZ bOabfE"></span><span>shortID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Short ticket ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="lastMessageAt"><span class="sc-iemWCZ bOabfE"></span><span>lastMessageAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last public message</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="parentTicket"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>parentTicket</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Parent ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="childTickets"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>childTickets</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketChildTicket) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Merged ticket reference</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketStatus) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"open"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pending"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"onhold"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Value</th> <th>Priority</th> </tr> </thead> <tbody><tr> <td>-10</td> <td>low</td> </tr> <tr> <td>0</td> <td>medium</td> </tr> <tr> <td>10</td> <td>high</td> </tr> <tr> <td>20</td> <td>urgent</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="subject"><span class="sc-iemWCZ bOabfE"></span><span>subject</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams that can access the ticket</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="requester"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>requester</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket requester</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="cc"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>cc</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of people in the loop</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="followers"><span class="sc-iemWCZ bOabfE"></span><span>followers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of ticket followers (agents)</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="assignment"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>assignment</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team / agent assignment</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integration"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integration</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFields"><span class="sc-iemWCZ bOabfE"></span><span>customFields</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketCustomFields) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Object with custom fields values, where key is custom fields apiKey.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ratingRequeestSent"><span class="sc-iemWCZ bOabfE"></span><span>ratingRequeestSent</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Has rating request been sent</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="rating"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>rating</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketRatingResult) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket rating</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="silo"><span class="sc-iemWCZ bOabfE"></span><span>silo</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSilo) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"archive"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"trash"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spam"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket silo (folder). Please check <a href="#section/Common-notions/Ticket-silos-(folders)">ticket silos</a> section for more information</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>spam</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSpam) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="source"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>source</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object or object or object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketSource) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="events"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>events</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects or objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketEvent) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket events</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>integrations</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object or object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="detectedLanguage"><span class="sc-iemWCZ bOabfE"></span><span>detectedLanguage</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Detected language code</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/tickets/{ticketID}/tags/{tagID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/tickets/{ticketID}/tags/{tagID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-158" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-159" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-159" aria-labelledby="react-tabs-158"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"lastMessageAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"parentTicket"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Parent ticket subject"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"childTickets"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortID"</span>: <span class="token string">"IIPZGJ"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"subject"</span>: <span class="token string">"Child ticket subject"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"open"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"priority"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"subject"</span>: <span class="token string">"Ticket subject"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"requester"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"cc"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"cc@email.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Client"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"tagIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"followers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"assignment"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"team"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agent"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integration"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceType"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceURL"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"referenceID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"customFields"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"order-id"</span>: <span class="token string">"1234"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ratingRequeestSent"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"rating"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"rate"</span>: <span class="token string">"good"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"comment"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"requestedAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"silo"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"spam"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token boolean">false</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"reason"</span>: <span class="token string">"licenseBlackList"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"source"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"events"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"source"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"api"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"author"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"John Agent"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"date"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"message"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"deliveryStatus"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"isPrivate"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextHtml"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <span class="token punctuation">[ ]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"livechat"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"externalID"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"detectedLanguage"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Transactions" data-section-id="tag/Transactions" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Transactions" aria-label="tag/Transactions"></a>Transactions</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Transactions represent volatile sets of uploaded attachments used while modifying various elements in HelpDesk such as ticket messages, agent signatures etc.</p> </div></div></div><div id="section/Basic-flow" data-section-id="section/Basic-flow" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#section/Basic-flow" aria-label="section/Basic-flow"></a>Basic flow</h2></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Transactions are volatile. Transaction exists only until it is used in another <code>POST</code> or <code>PATCH</code> method. Unused transactions are purged after 24 hours along with uploaded attachments with exception of "external" attachments i.e. attachments copied from another entities like agent signatures etc.</p> <p>Transactions have types. Currently <code>ticket</code>, <code>agent</code>, <code>templateLogo</code> and <code>cannedResponse</code>. The type determines path of uploaded attachment and the entity in which it can be used.</p> <p>Upon creation, transaction needs entity ID and can only be used in this entity afterwards - this allows to keep consistent naming in S3 paths. The exception to this rule is creating transaction for a ticket, template or canned response that don't exist yet. In this case entity ID should not be provided - it will be generated automatically and will determine final ID of created ticket, template or canned response.</p> <h3 id="create-transaction">Create transaction</h3> <pre><code>POST <span class="token operator">/</span>v1<span class="token operator">/</span>transactions <span class="token punctuation">{</span> <span class="token comment">// only one field allowed:</span> <span class="token string">"ticketID"</span><span class="token punctuation">:</span> <span class="token string">"UUID"</span><span class="token punctuation">,</span> <span class="token comment">// do not add when ticket does not exist yet</span> <span class="token string">"agentID"</span><span class="token punctuation">:</span> <span class="token string">"UUID"</span><span class="token punctuation">,</span> <span class="token comment">// use when uploading attachments for agent signature</span> <span class="token string">"templateID"</span><span class="token punctuation">:</span> <span class="token string">"UUID"</span><span class="token punctuation">,</span> <span class="token comment">// do not add when template does not exist yet</span> <span class="token string">"cannedResponseID"</span><span class="token punctuation">:</span> <span class="token string">"UUID"</span><span class="token punctuation">,</span> <span class="token comment">// do not add when canned resposne does not exist yet</span> <span class="token punctuation">}</span></code></pre><p>This yields:</p> <pre><code><span class="token punctuation">{</span> <span class="token string">"ID"</span><span class="token punctuation">:</span> <span class="token string">"9a1e8a52-e7f2-4f59-8b45-a1643d28c460"</span><span class="token punctuation">,</span> <span class="token string">"type"</span><span class="token punctuation">:</span> <span class="token string">"ticket"</span><span class="token punctuation">,</span> <span class="token string">"createdAt"</span><span class="token punctuation">:</span> <span class="token string">"2020-03-24T13:58:12.288Z"</span><span class="token punctuation">,</span> <span class="token string">"attachments"</span><span class="token punctuation">:</span> <span class="token punctuation">[</span><span class="token punctuation">]</span> <span class="token punctuation">}</span></code></pre><h3 id="upload-file">Upload file</h3> <pre><code>POST <span class="token operator">/</span>v1<span class="token operator">/</span>transactions<span class="token operator">/</span><span class="token number">9</span>a1e8a52<span class="token operator">-</span>e7f2<span class="token operator">-</span><span class="token number">4</span>f59<span class="token operator">-</span><span class="token number">8</span>b45<span class="token operator">-</span>a1643d28c460<span class="token operator">/</span>attachments</code></pre><p>Use multipart with <code>attachments</code> as key. Multiple files are allowed.</p> <p>Result:</p> <pre><code><span class="token punctuation">[</span> <span class="token punctuation">{</span> <span class="token string">"ID"</span><span class="token punctuation">:</span> <span class="token string">"af367f6b-5b8b-4468-a2ef-4990114d968a"</span><span class="token punctuation">,</span> <span class="token string">"cid"</span><span class="token punctuation">:</span> <span class="token string">"af367f6b-5b8b-4468-a2ef-4990114d968a"</span><span class="token punctuation">,</span> <span class="token string">"url"</span><span class="token punctuation">:</span> <span class="token string">"https://cdn-labs.livechat-static.com/api/file/helpdesk/att/1338/9a1e8a52-e7f2-4f59-8b45-a1643d28c460/9ce3d7c1ada659d0cf2da321ef41a4628192875aa7e0c80627b4243140ab02ae/earl.png"</span><span class="token punctuation">,</span> <span class="token string">"name"</span><span class="token punctuation">:</span> <span class="token string">"earl.png"</span><span class="token punctuation">,</span> <span class="token string">"type"</span><span class="token punctuation">:</span> <span class="token string">"image/png"</span><span class="token punctuation">,</span> <span class="token string">"size"</span><span class="token punctuation">:</span> <span class="token number">25670</span> <span class="token punctuation">}</span> <span class="token punctuation">]</span></code></pre><h3 id="remove-uploaded-file-from-transaction">Remove uploaded file from transaction</h3> <pre><code>DELETE <span class="token operator">/</span>v1<span class="token operator">/</span>transactions<span class="token operator">/</span><span class="token number">9</span>a1e8a52<span class="token operator">-</span>e7f2<span class="token operator">-</span><span class="token number">4</span>f59<span class="token operator">-</span><span class="token number">8</span>b45<span class="token operator">-</span>a1643d28c460<span class="token operator">/</span>attachments<span class="token operator">/</span>af367f6b<span class="token operator">-</span><span class="token number">5</span>b8b<span class="token operator">-</span><span class="token number">4468</span><span class="token operator">-</span>a2ef<span class="token operator">-</span><span class="token number">4990114</span>d968a</code></pre><p>Result:</p> <pre><code><span class="token string">"OK"</span></code></pre><h3 id="add-attachments-from-agent-signature">Add attachments from agent signature</h3> <pre><code>POST <span class="token operator">/</span>v1<span class="token operator">/</span>transactions<span class="token operator">/</span><span class="token number">6456</span>b4e5<span class="token operator">-</span><span class="token number">1e8</span>f<span class="token operator">-</span><span class="token number">4029</span><span class="token operator">-</span><span class="token number">86</span>f7<span class="token operator">-</span><span class="token number">1e534</span>d020225<span class="token operator">/</span>attachments <span class="token punctuation">{</span> <span class="token string">"agentID"</span><span class="token punctuation">:</span> <span class="token string">"GUID"</span> <span class="token comment">// copy attachments from this agent's signature</span> <span class="token punctuation">}</span></code></pre><p>Result:</p> <pre><code><span class="token punctuation">[</span> <span class="token punctuation">{</span> <span class="token string">"ID"</span><span class="token punctuation">:</span> <span class="token string">"44b004b7-2efd-4f73-b9f5-ac927816f18b"</span><span class="token punctuation">,</span> <span class="token string">"cid"</span><span class="token punctuation">:</span> <span class="token string">"44b004b7-2efd-4f73-b9f5-ac927816f18b"</span><span class="token punctuation">,</span> <span class="token string">"url"</span><span class="token punctuation">:</span> <span class="token string">"https://cdn-labs.livechat-static.com/api/file/helpdesk/att/1338/agent/ff623067-ba81-4613-bfa8-1c558e3a58f0/9ce3d7c1ada659d0cf2da321ef41a4628192875aa7e0c80627b4243140ab02ae/earl.png"</span><span class="token punctuation">,</span> <span class="token string">"name"</span><span class="token punctuation">:</span> <span class="token string">"earl.png"</span><span class="token punctuation">,</span> <span class="token string">"type"</span><span class="token punctuation">:</span> <span class="token string">"image/png"</span><span class="token punctuation">,</span> <span class="token string">"size"</span><span class="token punctuation">:</span> <span class="token number">25670</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token punctuation">{</span> <span class="token string">"ID"</span><span class="token punctuation">:</span> <span class="token string">"a1fbb278-0bca-4eba-baa8-48cc9d1f1abc"</span><span class="token punctuation">,</span> <span class="token string">"cid"</span><span class="token punctuation">:</span> <span class="token string">"a1fbb278-0bca-4eba-baa8-48cc9d1f1abc"</span><span class="token punctuation">,</span> <span class="token string">"url"</span><span class="token punctuation">:</span> <span class="token string">"https://cdn-labs.livechat-static.com/api/file/helpdesk/att/1338/agent/ff623067-ba81-4613-bfa8-1c558e3a58f0/9ce3d7c1ada659d0cf2da321ef41a4628192875aa7e0c80627b4243140ab02ae/earl.png"</span><span class="token punctuation">,</span> <span class="token string">"name"</span><span class="token punctuation">:</span> <span class="token string">"earl.png"</span><span class="token punctuation">,</span> <span class="token string">"type"</span><span class="token punctuation">:</span> <span class="token string">"image/png"</span><span class="token punctuation">,</span> <span class="token string">"size"</span><span class="token punctuation">:</span> <span class="token number">25670</span> <span class="token punctuation">}</span> <span class="token punctuation">]</span></code></pre></div></div></div><div id="section/Common-tasks" data-section-id="section/Common-tasks" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#section/Common-tasks" aria-label="section/Common-tasks"></a>Common tasks</h2></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><h3 id="change-attachments-in-agent-signature">Change attachments in agent signature</h3> <ol> <li>Create transaction of type <code>agent</code></li> </ol> <pre><code>POST <span class="token operator">/</span>v1<span class="token operator">/</span>transactions HTTP<span class="token operator">/</span><span class="token number">1.1</span> agentID<span class="token operator">=</span>ff623067<span class="token operator">-</span>ba81<span class="token operator">-</span><span class="token number">4613</span><span class="token operator">-</span>bfa8<span class="token operator">-</span><span class="token number">1</span>c558e3a58f0</code></pre><ol start="2"> <li><p>Upload attachments</p> </li> <li><p>Update signature using <code>transactionID</code></p> </li> </ol> <pre><code>PATCH <span class="token operator">/</span>v1<span class="token operator">/</span>agents<span class="token operator">/</span>ff623067<span class="token operator">-</span>ba81<span class="token operator">-</span><span class="token number">4613</span><span class="token operator">-</span>bfa8<span class="token operator">-</span><span class="token number">1</span>c558e3a58f0 HTTP<span class="token operator">/</span><span class="token number">1.1</span> signature<span class="token punctuation">.</span>text<span class="token operator">=</span>test transactionID<span class="token operator">=</span><span class="token number">6</span>efd3115<span class="token operator">-</span>cf6e<span class="token operator">-</span><span class="token number">4</span>b2c<span class="token operator">-</span><span class="token number">83</span>d1<span class="token operator">-</span><span class="token number">03</span>fa5470c625</code></pre></div></div></div><div id="operation/transactionsCreate" data-section-id="operation/transactionsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/transactionsCreate" aria-label="operation/transactionsCreate"></a>Create transaction </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><div><span class="sc-kfYoZR khgrFw"> One of </span><div class="sc-dlMDgC EoFth"><button class="sc-fKgJPI KpHwh">object</button><button class="sc-fKgJPI eWXbKG">object</button><button class="sc-fKgJPI eWXbKG">object</button></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ticket"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"templateLogo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cannedResponse"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Transaction type. Default type "ticket".</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created transaction</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ticket"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"templateLogo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cannedResponse"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TransactionAttachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment list</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/transactions</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/transactions</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-160" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-161" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-161" aria-labelledby="react-tabs-160"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"templateID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"agent"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-162" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-163" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-163" aria-labelledby="react-tabs-162"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/transactionRead" data-section-id="operation/transactionRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/transactionRead" aria-label="operation/transactionRead"></a>Get transaction </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of transaction</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"ticket"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"templateLogo"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"cannedResponse"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TransactionAttachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment list</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/transactions/{transactionID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/transactions/{transactionID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-164" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-165" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-165" aria-labelledby="react-tabs-164"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/transactionUploadAttachment" data-section-id="operation/transactionUploadAttachment" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/transactionUploadAttachment" aria-label="operation/transactionUploadAttachment"></a>Upload attachment </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">multipart/form-data</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><span>attachments</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <binary> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created transaction</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="url"><span class="sc-iemWCZ bOabfE"></span><span>url</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <url> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment URL</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="cid"><span class="sc-iemWCZ bOabfE"></span><span>cid</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment CID for inline use</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="size"><span class="sc-iemWCZ bOabfE"></span><span>size</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment size</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachment MIME type</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/transactions/{transactionID}/attachments</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/transactions/{transactionID}/attachments</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-166" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-167" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-167" aria-labelledby="react-tabs-166"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/transactionDeleteAttachment" data-section-id="operation/transactionDeleteAttachment" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/transactionDeleteAttachment" aria-label="operation/transactionDeleteAttachment"></a>Delete attachment </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="attachmentID"><span class="sc-iemWCZ bOabfE"></span><span>attachmentID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/transactions/{transactionID}/attachments/{attachmentID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/transactions/{transactionID}/attachments/{attachmentID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-168" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-169" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-169" aria-labelledby="react-tabs-168"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Custom-fields" data-section-id="tag/Custom-fields" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Custom-fields" aria-label="tag/Custom-fields"></a>Custom fields</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Custom fields are customer defined fields in ticket. Tickets are created in license scope, visibility is set per team(s). </p> <p>There are four types of custom fields (single line, multi line, url and date). </p> <p>Every custom field has edit permission level:</p> <ul> <li>normal, value editable by any agent in tickets view</li> <li>owner, value editable by admins only in tickets view</li> <li>read only, value not editable on interface, only via API</li> </ul> <p>Every custom field can be deactivated (hidden in interface).</p> <p>Amount of active custom fields is limited per license in license settings by <code>maxCustomFieldsActive</code> value.</p> <p>Only custom field that is not used in any ticket can be deleted.</p> </div></div></div><div id="operation/customFieldsList" data-section-id="operation/customFieldsList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/customFieldsList" aria-label="operation/customFieldsList"></a>List custom fields </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of custom fields</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams, that will see the custom field in ticket details</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="displayName"><span class="sc-iemWCZ bOabfE"></span><span>displayName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field label</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="apiKey"><span class="sc-iemWCZ bOabfE"></span><span>apiKey</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field uniqe key</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"singleLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"multiLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"date"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"url"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field type. Value must be string</p> <ul> <li><code>singleLine</code> has 120 chars limit</li> <li><code>multiLine</code> has 1000 chars limit</li> <li><code>date</code> accepts <code>YYYY-MM-DD</code> format</li> </ul> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roleLevel"><span class="sc-iemWCZ bOabfE"></span><span>roleLevel</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"readOnly"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field edit privileges</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"deactivated"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field state</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/customFields</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/customFields</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-170" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-171" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-171" aria-labelledby="react-tabs-170"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"displayName"</span>: <span class="token string">"Order ID"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"apiKey"</span>: <span class="token string">"order-id"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"singleLine"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roleLevel"</span>: <span class="token string">"owner"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token string">"active"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/customFieldsCreate" data-section-id="operation/customFieldsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/customFieldsCreate" aria-label="operation/customFieldsCreate"></a>Create custom field </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams, that will see the custom field in ticket details</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="displayName"><span class="sc-iemWCZ bOabfE"></span><span>displayName</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field label</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="apiKey"><span class="sc-iemWCZ bOabfE"></span><span>apiKey</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field uniqe key</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"singleLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"multiLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"date"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"url"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field type. Value must be string</p> <ul> <li><code>singleLine</code> has 120 chars limit</li> <li><code>multiLine</code> has 1000 chars limit</li> <li><code>date</code> accepts <code>YYYY-MM-DD</code> format</li> </ul> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roleLevel"><span class="sc-iemWCZ bOabfE"></span><span>roleLevel</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"readOnly"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field edit privileges</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"deactivated"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field state</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created custom field</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams, that will see the custom field in ticket details</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="displayName"><span class="sc-iemWCZ bOabfE"></span><span>displayName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field label</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="apiKey"><span class="sc-iemWCZ bOabfE"></span><span>apiKey</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field uniqe key</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"singleLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"multiLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"date"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"url"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field type. Value must be string</p> <ul> <li><code>singleLine</code> has 120 chars limit</li> <li><code>multiLine</code> has 1000 chars limit</li> <li><code>date</code> accepts <code>YYYY-MM-DD</code> format</li> </ul> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roleLevel"><span class="sc-iemWCZ bOabfE"></span><span>roleLevel</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"readOnly"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field edit privileges</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"deactivated"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field state</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/customFields</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/customFields</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-172" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-173" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-173" aria-labelledby="react-tabs-172"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"displayName"</span>: <span class="token string">"Order ID"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"apiKey"</span>: <span class="token string">"order-id"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"singleLine"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roleLevel"</span>: <span class="token string">"owner"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-174" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-175" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-175" aria-labelledby="react-tabs-174"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"displayName"</span>: <span class="token string">"Order ID"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"apiKey"</span>: <span class="token string">"order-id"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"singleLine"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roleLevel"</span>: <span class="token string">"owner"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/customFieldsRead" data-section-id="operation/customFieldsRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/customFieldsRead" aria-label="operation/customFieldsRead"></a>Get custom field </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFieldID"><span class="sc-iemWCZ bOabfE"></span><span>customFieldID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of custom field</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams, that will see the custom field in ticket details</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="displayName"><span class="sc-iemWCZ bOabfE"></span><span>displayName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field label</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="apiKey"><span class="sc-iemWCZ bOabfE"></span><span>apiKey</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field uniqe key</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"singleLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"multiLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"date"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"url"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field type. Value must be string</p> <ul> <li><code>singleLine</code> has 120 chars limit</li> <li><code>multiLine</code> has 1000 chars limit</li> <li><code>date</code> accepts <code>YYYY-MM-DD</code> format</li> </ul> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roleLevel"><span class="sc-iemWCZ bOabfE"></span><span>roleLevel</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"readOnly"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field edit privileges</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"deactivated"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field state</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/customFields/{customFieldID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/customFields/{customFieldID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-176" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-177" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-177" aria-labelledby="react-tabs-176"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"displayName"</span>: <span class="token string">"Order ID"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"apiKey"</span>: <span class="token string">"order-id"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"singleLine"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roleLevel"</span>: <span class="token string">"owner"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/customFieldUpdate" data-section-id="operation/customFieldUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/customFieldUpdate" aria-label="operation/customFieldUpdate"></a>Update custom field </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFieldID"><span class="sc-iemWCZ bOabfE"></span><span>customFieldID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (properties-teamIDs) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams, that will see the custom field in ticket details</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="displayName"><span class="sc-iemWCZ bOabfE"></span><span>displayName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (displayName) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field label</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roleLevel"><span class="sc-iemWCZ bOabfE"></span><span>roleLevel</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (roleLevel) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"readOnly"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field edit privileges</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (status) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"deactivated"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field state</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated custom field</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Teams, that will see the custom field in ticket details</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="displayName"><span class="sc-iemWCZ bOabfE"></span><span>displayName</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field label</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="apiKey"><span class="sc-iemWCZ bOabfE"></span><span>apiKey</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field uniqe key</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"singleLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"multiLine"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"date"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"url"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field type. Value must be string</p> <ul> <li><code>singleLine</code> has 120 chars limit</li> <li><code>multiLine</code> has 1000 chars limit</li> <li><code>date</code> accepts <code>YYYY-MM-DD</code> format</li> </ul> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="roleLevel"><span class="sc-iemWCZ bOabfE"></span><span>roleLevel</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"owner"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"normal"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"readOnly"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field edit privileges</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"deactivated"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom field state</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/customFields/{customFieldID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/customFields/{customFieldID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-178" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-179" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-179" aria-labelledby="react-tabs-178"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"displayName"</span>: <span class="token string">"Order ID"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roleLevel"</span>: <span class="token string">"owner"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-180" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-181" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-181" aria-labelledby="react-tabs-180"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"displayName"</span>: <span class="token string">"Order ID"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"apiKey"</span>: <span class="token string">"order-id"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"singleLine"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"roleLevel"</span>: <span class="token string">"owner"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"active"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/customFieldDelete" data-section-id="operation/customFieldDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/customFieldDelete" aria-label="operation/customFieldDelete"></a>Delete custom field </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="customFieldID"><span class="sc-iemWCZ bOabfE"></span><span>customFieldID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/customFields/{customFieldID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/customFields/{customFieldID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-182" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-183" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-183" aria-labelledby="react-tabs-182"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Email-domains" data-section-id="tag/Email-domains" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Email-domains" aria-label="tag/Email-domains"></a>Email domains</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Email domain represent a domain with records authorizing HelpDesk to send emails on behalf of email owner. This allows for using original license owner domain for ticket communication. To achieve seamless end-user experience, additional setup of mailboxes (inboxes) and reply addresses is required.</p> </div></div></div><div id="operation/emailDomainsList" data-section-id="operation/emailDomainsList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/emailDomainsList" aria-label="operation/emailDomainsList"></a>Email domains list </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of emailDomains</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email domain name.</p> <p>If only fragment is provided, the <code>name.helpdesk.com</code> domain will be created. If full domain is provided, ownership verification will be performed during this API call. The system will look for <code>CNAME</code> record with hostname of <code>hd-<licenseID>.yourdomain.com</code> pointing to <code>helpdesk.com</code>. The request will fail if no such record is found.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"new"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingConfiguration"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingVerification"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingDeletion"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"setupFailed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Domain status</p> <table> <thead> <tr> <th>Status</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>new</code></td> <td>domain just added</td> </tr> <tr> <td><code>pendingConfiguration</code></td> <td>domain need additional records in DNS</td> </tr> <tr> <td><code>pendingVerification</code></td> <td>domain is being verified</td> </tr> <tr> <td><code>active</code></td> <td>domain is ready to use</td> </tr> <tr> <td><code>setupFailed</code></td> <td>domain setup failed - manual steps required</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="dns"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>dns</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>DNS records that have to be set in domain DNS</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/emailDomains</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/emailDomains</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-184" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-185" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-185" aria-labelledby="react-tabs-184"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"weyland-yutani.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"status"</span>: <span class="token string">"new"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"dns"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"TXT"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"host"</span>: <span class="token string">"pm-bounces.livechatinc.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token string">"pm.mtasv.net"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"CNAME"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"host"</span>: <span class="token string">"20200212092056pm._domainkey.livechatinc.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token string">"k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCmpdz31Mee4R2wdh/2SbapQRiUsTg+gi6IyyOUopKxBf5OqFXI4YIvxIisMIHWs1t2QBb5/StR6a1Tp5H3YxJ/ooMeto2+GsZVbolMX9Tl/gKyP/+9hJD+OWoxi7IzY/SYj0rE9BgmrUdam+Nkm7emFZHK2LbkhEow5XPoFPD50QIDAQAB"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"flags"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"inboxUsed"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/emailDomainCreate" data-section-id="operation/emailDomainCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/emailDomainCreate" aria-label="operation/emailDomainCreate"></a>Create email domain </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email domain name.</p> <p>If only fragment is provided, the <code>name.helpdesk.com</code> domain will be created. If full domain is provided, ownership verification will be performed during this API call. The system will look for <code>CNAME</code> record with hostname of <code>hd-<licenseID>.yourdomain.com</code> pointing to <code>helpdesk.com</code>. The request will fail if no such record is found.</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created email domain</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email domain name.</p> <p>If only fragment is provided, the <code>name.helpdesk.com</code> domain will be created. If full domain is provided, ownership verification will be performed during this API call. The system will look for <code>CNAME</code> record with hostname of <code>hd-<licenseID>.yourdomain.com</code> pointing to <code>helpdesk.com</code>. The request will fail if no such record is found.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"new"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingConfiguration"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingVerification"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingDeletion"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"setupFailed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Domain status</p> <table> <thead> <tr> <th>Status</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>new</code></td> <td>domain just added</td> </tr> <tr> <td><code>pendingConfiguration</code></td> <td>domain need additional records in DNS</td> </tr> <tr> <td><code>pendingVerification</code></td> <td>domain is being verified</td> </tr> <tr> <td><code>active</code></td> <td>domain is ready to use</td> </tr> <tr> <td><code>setupFailed</code></td> <td>domain setup failed - manual steps required</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="dns"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>dns</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>DNS records that have to be set in domain DNS</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/emailDomains</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/emailDomains</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-186" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-187" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-187" aria-labelledby="react-tabs-186"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"weyland-yutani.com"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-188" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-189" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-189" aria-labelledby="react-tabs-188"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"weyland-yutani.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"new"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"dns"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"TXT"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"host"</span>: <span class="token string">"pm-bounces.livechatinc.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token string">"pm.mtasv.net"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"CNAME"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"host"</span>: <span class="token string">"20200212092056pm._domainkey.livechatinc.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token string">"k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCmpdz31Mee4R2wdh/2SbapQRiUsTg+gi6IyyOUopKxBf5OqFXI4YIvxIisMIHWs1t2QBb5/StR6a1Tp5H3YxJ/ooMeto2+GsZVbolMX9Tl/gKyP/+9hJD+OWoxi7IzY/SYj0rE9BgmrUdam+Nkm7emFZHK2LbkhEow5XPoFPD50QIDAQAB"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"inboxUsed"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/emailDomainRead" data-section-id="operation/emailDomainRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/emailDomainRead" aria-label="operation/emailDomainRead"></a>Get email domain </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="emailDomainID"><span class="sc-iemWCZ bOabfE"></span><span>emailDomainID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of email domain</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email domain name.</p> <p>If only fragment is provided, the <code>name.helpdesk.com</code> domain will be created. If full domain is provided, ownership verification will be performed during this API call. The system will look for <code>CNAME</code> record with hostname of <code>hd-<licenseID>.yourdomain.com</code> pointing to <code>helpdesk.com</code>. The request will fail if no such record is found.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"new"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingConfiguration"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingVerification"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingDeletion"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"setupFailed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Domain status</p> <table> <thead> <tr> <th>Status</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>new</code></td> <td>domain just added</td> </tr> <tr> <td><code>pendingConfiguration</code></td> <td>domain need additional records in DNS</td> </tr> <tr> <td><code>pendingVerification</code></td> <td>domain is being verified</td> </tr> <tr> <td><code>active</code></td> <td>domain is ready to use</td> </tr> <tr> <td><code>setupFailed</code></td> <td>domain setup failed - manual steps required</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="dns"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>dns</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>DNS records that have to be set in domain DNS</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/emailDomains/{emailDomainID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/emailDomains/{emailDomainID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-190" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-191" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-191" aria-labelledby="react-tabs-190"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"weyland-yutani.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"new"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"dns"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"TXT"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"host"</span>: <span class="token string">"pm-bounces.livechatinc.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token string">"pm.mtasv.net"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"CNAME"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"host"</span>: <span class="token string">"20200212092056pm._domainkey.livechatinc.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token string">"k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCmpdz31Mee4R2wdh/2SbapQRiUsTg+gi6IyyOUopKxBf5OqFXI4YIvxIisMIHWs1t2QBb5/StR6a1Tp5H3YxJ/ooMeto2+GsZVbolMX9Tl/gKyP/+9hJD+OWoxi7IzY/SYj0rE9BgmrUdam+Nkm7emFZHK2LbkhEow5XPoFPD50QIDAQAB"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"inboxUsed"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/emailDomainDelete" data-section-id="operation/emailDomainDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/emailDomainDelete" aria-label="operation/emailDomainDelete"></a>Delete email domain </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="emailDomainID"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>emailDomainID</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">ID (string) or properties-name (string)</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>EmailDomain ID or name</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/emailDomains/{emailDomainID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/emailDomains/{emailDomainID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-192" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-193" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-193" aria-labelledby="react-tabs-192"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/emailDomainVerift" data-section-id="operation/emailDomainVerift" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/emailDomainVerift" aria-label="operation/emailDomainVerift"></a>Verify email domain </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="emailDomainID"><span class="sc-iemWCZ bOabfE"></span><span>emailDomainID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>EmailDomain ID</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Email domain status</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email domain name.</p> <p>If only fragment is provided, the <code>name.helpdesk.com</code> domain will be created. If full domain is provided, ownership verification will be performed during this API call. The system will look for <code>CNAME</code> record with hostname of <code>hd-<licenseID>.yourdomain.com</code> pointing to <code>helpdesk.com</code>. The request will fail if no such record is found.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"new"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingConfiguration"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingVerification"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"active"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"pendingDeletion"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"setupFailed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Domain status</p> <table> <thead> <tr> <th>Status</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>new</code></td> <td>domain just added</td> </tr> <tr> <td><code>pendingConfiguration</code></td> <td>domain need additional records in DNS</td> </tr> <tr> <td><code>pendingVerification</code></td> <td>domain is being verified</td> </tr> <tr> <td><code>active</code></td> <td>domain is ready to use</td> </tr> <tr> <td><code>setupFailed</code></td> <td>domain setup failed - manual steps required</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="dns"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>dns</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>DNS records that have to be set in domain DNS</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/emailDomains/{emailDomainID}/verify</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/emailDomains/{emailDomainID}/verify</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-194" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-195" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-195" aria-labelledby="react-tabs-194"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"weyland-yutani.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"status"</span>: <span class="token string">"new"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"dns"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"TXT"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"host"</span>: <span class="token string">"pm-bounces.livechatinc.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token string">"pm.mtasv.net"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"CNAME"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"host"</span>: <span class="token string">"20200212092056pm._domainkey.livechatinc.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"value"</span>: <span class="token string">"k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCmpdz31Mee4R2wdh/2SbapQRiUsTg+gi6IyyOUopKxBf5OqFXI4YIvxIisMIHWs1t2QBb5/StR6a1Tp5H3YxJ/ooMeto2+GsZVbolMX9Tl/gKyP/+9hJD+OWoxi7IzY/SYj0rE9BgmrUdam+Nkm7emFZHK2LbkhEow5XPoFPD50QIDAQAB"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"inboxUsed"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/emailDomainsAvailability" data-section-id="operation/emailDomainsAvailability" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/emailDomainsAvailability" aria-label="operation/emailDomainsAvailability"></a>Check domain availability </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Domain name prefix to check - <code><name>.helpdesk.com</code> will be checked.</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Information on availability</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="available"><span class="sc-iemWCZ bOabfE"></span><span>available</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is domain available</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/emailDomains/available</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/emailDomains/available</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-196" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-197" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-197" aria-labelledby="react-tabs-196"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"available"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Mailboxes-(inboxes)" data-section-id="tag/Mailboxes-(inboxes)" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Mailboxes-(inboxes)" aria-label="tag/Mailboxes-(inboxes)"></a>Mailboxes (inboxes)</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Mailboxes (inboxes) are virtual email addresses provided by HelpDesk as an entry point for all email communcation. All messages that create tickets should be forwarded to one of the mailboxes. Each mailbox can be set to route incomming tickets to specific teams and optionally agents. Mailbox can also have a reply address customized allowing reply to be sent from different <code>From</code> address for each mailbox.</p> <p>Default mailbox is built in and can't be removed. It also won't be listed in <code>GET</code> responses.</p> </div></div></div><div id="operation/mailboxesList" data-section-id="operation/mailboxesList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/mailboxesList" aria-label="operation/mailboxesList"></a>List mailboxes </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of mailboxes</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team automatically assigned to tickets coming to this mailbox</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent automatically assigned to tickets coming to this mailbox. Agent must be a member of the team.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom description</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/mailboxes</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/mailboxes</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-198" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-199" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-199" aria-labelledby="react-tabs-198"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"c0667eef-641d-4ec1-8841-70369193c95e"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"74c65f91-93f2-4eb5-9483-96ac7fa9011a"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"description"</span>: <span class="token string">"Main forwarding address"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"flags"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"inboxUsed"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/mailboxesCreate" data-section-id="operation/mailboxesCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/mailboxesCreate" aria-label="operation/mailboxesCreate"></a>Create mailbox </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team automatically assigned to tickets coming to this mailbox</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent automatically assigned to tickets coming to this mailbox. Agent must be a member of the team.</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom description</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created mailbox</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team automatically assigned to tickets coming to this mailbox</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent automatically assigned to tickets coming to this mailbox. Agent must be a member of the team.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom description</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/mailboxes</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/mailboxes</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-200" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-201" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-201" aria-labelledby="react-tabs-200"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"c0667eef-641d-4ec1-8841-70369193c95e"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"74c65f91-93f2-4eb5-9483-96ac7fa9011a"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"Main forwarding address"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-202" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-203" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-203" aria-labelledby="react-tabs-202"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"c0667eef-641d-4ec1-8841-70369193c95e"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"74c65f91-93f2-4eb5-9483-96ac7fa9011a"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"Main forwarding address"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"inboxUsed"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/mailboxRead" data-section-id="operation/mailboxRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/mailboxRead" aria-label="operation/mailboxRead"></a>Get mailbox </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="mailboxID"><span class="sc-iemWCZ bOabfE"></span><span>mailboxID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of mailbox</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team automatically assigned to tickets coming to this mailbox</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent automatically assigned to tickets coming to this mailbox. Agent must be a member of the team.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom description</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/mailboxes/{mailboxID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/mailboxes/{mailboxID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-204" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-205" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-205" aria-labelledby="react-tabs-204"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"c0667eef-641d-4ec1-8841-70369193c95e"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"74c65f91-93f2-4eb5-9483-96ac7fa9011a"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"Main forwarding address"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"inboxUsed"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/mailboxUpdate" data-section-id="operation/mailboxUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/mailboxUpdate" aria-label="operation/mailboxUpdate"></a>Update mailbox </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="mailboxID"><span class="sc-iemWCZ bOabfE"></span><span>mailboxID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (properties-teamID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team automatically assigned to tickets coming to this mailbox</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (agentID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent automatically assigned to tickets coming to this mailbox. Agent must be a member of the team.</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated mailbox</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Team automatically assigned to tickets coming to this mailbox</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Agent automatically assigned to tickets coming to this mailbox. Agent must be a member of the team.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Custom description</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="flags"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>flags</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/mailboxes/{mailboxID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/mailboxes/{mailboxID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-206" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-207" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-207" aria-labelledby="react-tabs-206"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"c0667eef-641d-4ec1-8841-70369193c95e"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"74c65f91-93f2-4eb5-9483-96ac7fa9011a"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-208" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-209" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-209" aria-labelledby="react-tabs-208"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"c0667eef-641d-4ec1-8841-70369193c95e"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"74c65f91-93f2-4eb5-9483-96ac7fa9011a"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"Main forwarding address"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"flags"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"inboxUsed"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/mailboxDelete" data-section-id="operation/mailboxDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/mailboxDelete" aria-label="operation/mailboxDelete"></a>Delete mailbox </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="mailboxID"><span class="sc-iemWCZ bOabfE"></span><span>mailboxID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/mailboxes/{mailboxID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/mailboxes/{mailboxID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-210" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-211" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-211" aria-labelledby="react-tabs-210"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Reply-addresses" data-section-id="tag/Reply-addresses" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Reply-addresses" aria-label="tag/Reply-addresses"></a>Reply addresses</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Reply addresses are created automatically when configuring a mailbox with custom reply address. When this happens, an automatic verification message is being sent to verify, that reply address correctly forwards messages back to one of the mailboxes. This is to ensure that end-user will always be able to reply to agent's message.</p> </div></div></div><div id="operation/replyAddressesList" data-section-id="operation/replyAddressesList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/replyAddressesList" aria-label="operation/replyAddressesList"></a>List reply addresses </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of reply addresses</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="prefix"><span class="sc-iemWCZ bOabfE"></span><span>prefix</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email part before <code>@</code></p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="emailDomainID"><span class="sc-iemWCZ bOabfE"></span><span>emailDomainID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Verified email domain ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Complete email address</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="verified"><span class="sc-iemWCZ bOabfE"></span><span>verified</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is reply address verified</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/replyAddresses</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/replyAddresses</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-212" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-213" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-213" aria-labelledby="react-tabs-212"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"prefix"</span>: <span class="token string">"support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"emailDomainID"</span>: <span class="token string">"05f1856c-9d90-403c-8068-312a0b76bd29"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"user@example.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"verified"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/replyAddressesCreate" data-section-id="operation/replyAddressesCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/replyAddressesCreate" aria-label="operation/replyAddressesCreate"></a>Create reply address </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="prefix"><span class="sc-iemWCZ bOabfE"></span><span>prefix</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email part before <code>@</code></p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="emailDomainID"><span class="sc-iemWCZ bOabfE"></span><span>emailDomainID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Verified email domain ID</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created reply address</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="prefix"><span class="sc-iemWCZ bOabfE"></span><span>prefix</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email part before <code>@</code></p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="emailDomainID"><span class="sc-iemWCZ bOabfE"></span><span>emailDomainID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Verified email domain ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Complete email address</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="verified"><span class="sc-iemWCZ bOabfE"></span><span>verified</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is reply address verified</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/replyAddresses</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/replyAddresses</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-214" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-215" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-215" aria-labelledby="react-tabs-214"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"prefix"</span>: <span class="token string">"support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"emailDomainID"</span>: <span class="token string">"05f1856c-9d90-403c-8068-312a0b76bd29"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-216" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-217" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-217" aria-labelledby="react-tabs-216"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"prefix"</span>: <span class="token string">"support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"emailDomainID"</span>: <span class="token string">"05f1856c-9d90-403c-8068-312a0b76bd29"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"user@example.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"verified"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/replyAddressRead" data-section-id="operation/replyAddressRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/replyAddressRead" aria-label="operation/replyAddressRead"></a>Get reply address </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyAddressID"><span class="sc-iemWCZ bOabfE"></span><span>replyAddressID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of reply address</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="prefix"><span class="sc-iemWCZ bOabfE"></span><span>prefix</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email part before <code>@</code></p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="emailDomainID"><span class="sc-iemWCZ bOabfE"></span><span>emailDomainID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Verified email domain ID</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Complete email address</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="verified"><span class="sc-iemWCZ bOabfE"></span><span>verified</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is reply address verified</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/replyAddresses/{replyAddressID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/replyAddresses/{replyAddressID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-218" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-219" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-219" aria-labelledby="react-tabs-218"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"prefix"</span>: <span class="token string">"support"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"emailDomainID"</span>: <span class="token string">"05f1856c-9d90-403c-8068-312a0b76bd29"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"user@example.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"verified"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/replyAddressDelete" data-section-id="operation/replyAddressDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/replyAddressDelete" aria-label="operation/replyAddressDelete"></a>Delete reply address </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="replyAddressID"><span class="sc-iemWCZ bOabfE"></span><span>replyAddressID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/replyAddresses/{replyAddressID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/replyAddresses/{replyAddressID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-220" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-221" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-221" aria-labelledby="react-tabs-220"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Spam-management" data-section-id="tag/Spam-management" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Spam-management" aria-label="tag/Spam-management"></a>Spam management</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Trusting and blocking emails/domains can be used to force message from specific sender to spam (block) or ignore spam filters (trust). In case of conflicting entries, more specific entry has precedence over more general (email is more important than domain). Adding an address or a domain to one list automatically removes it from the other.</p> </div></div></div><div id="operation/trustedList" data-section-id="operation/trustedList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/trustedList" aria-label="operation/trustedList"></a>List trusted emails </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of trusted emails</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">email</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email address or domain name</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/trustedEmails</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/trustedEmails</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-222" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-223" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-223" aria-labelledby="react-tabs-222"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"some@example.com"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/trustedEmailCreate" data-section-id="operation/trustedEmailCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/trustedEmailCreate" aria-label="operation/trustedEmailCreate"></a>Trust an email </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">email</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email address or domain name</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created entry</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">email</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email address or domain name</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/trustedEmails</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/trustedEmails</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-224" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-225" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-225" aria-labelledby="react-tabs-224"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"some@example.com"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-226" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-227" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-227" aria-labelledby="react-tabs-226"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"some@example.com"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/treustedEmailRead" data-section-id="operation/treustedEmailRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/treustedEmailRead" aria-label="operation/treustedEmailRead"></a>Get trusted email </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trustedEmailID"><span class="sc-iemWCZ bOabfE"></span><span>trustedEmailID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of trusted email</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">email</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email address or domain name</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/trustedEmails/{trustedEmailID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/trustedEmails/{trustedEmailID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-228" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-229" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-229" aria-labelledby="react-tabs-228"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"some@example.com"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/trustedEmailDelete" data-section-id="operation/trustedEmailDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/trustedEmailDelete" aria-label="operation/trustedEmailDelete"></a>Remove trusted email </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="trustedEmailID"><span class="sc-iemWCZ bOabfE"></span><span>trustedEmailID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/trustedEmails/{trustedEmailID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/trustedEmails/{trustedEmailID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-230" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-231" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-231" aria-labelledby="react-tabs-230"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/blockedEmailsList" data-section-id="operation/blockedEmailsList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/blockedEmailsList" aria-label="operation/blockedEmailsList"></a>List blocked emails </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of blocked emails</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">email</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email address or domain name</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/blockedEmails</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/blockedEmails</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-232" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-233" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-233" aria-labelledby="react-tabs-232"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"some@example.com"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/blockedEmailsCreate" data-section-id="operation/blockedEmailsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/blockedEmailsCreate" aria-label="operation/blockedEmailsCreate"></a>Block an email </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">email</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email address or domain name</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created entry</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">email</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email address or domain name</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/blockedEmails</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/blockedEmails</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-234" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-235" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-235" aria-labelledby="react-tabs-234"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"some@example.com"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-236" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-237" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-237" aria-labelledby="react-tabs-236"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"some@example.com"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/blockedEmailsRead" data-section-id="operation/blockedEmailsRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/blockedEmailsRead" aria-label="operation/blockedEmailsRead"></a>Get blocked email </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="blockedEmailID"><span class="sc-iemWCZ bOabfE"></span><span>blockedEmailID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of blocked email</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">email</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email address or domain name</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/blockedEmails/{blockedEmailID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/blockedEmails/{blockedEmailID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-238" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-239" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-239" aria-labelledby="react-tabs-238"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"email"</span>: <span class="token string">"some@example.com"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/blockedEmailsDelete" data-section-id="operation/blockedEmailsDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/blockedEmailsDelete" aria-label="operation/blockedEmailsDelete"></a>Remove blocked email </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="blockedEmailID"><span class="sc-iemWCZ bOabfE"></span><span>blockedEmailID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/blockedEmails/{blockedEmailID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/blockedEmails/{blockedEmailID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-240" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-241" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-241" aria-labelledby="react-tabs-240"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Canned-responses" data-section-id="tag/Canned-responses" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Canned-responses" aria-label="tag/Canned-responses"></a>Canned responses</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Canned responses represent short templates of replies fragments that can be used during message composition in the app.</p> </div></div></div><div id="operation/cannedResponsesList" data-section-id="operation/cannedResponsesList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/cannedResponsesList" aria-label="operation/cannedResponsesList"></a>List canned responses </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of canned responses</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Canned response team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortcuts"><span class="sc-iemWCZ bOabfE"></span><span>shortcuts</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of shortcuts for the canned response</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="text"><span class="sc-iemWCZ bOabfE"></span><span>text</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="richTextObj"><span class="sc-iemWCZ bOabfE"></span><span>richTextObj</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Richtext object representing canned response body</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (Attachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachments list used in richTextObj</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/cannedResponses</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/cannedResponses</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-242" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-243" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-243" aria-labelledby="react-tabs-242"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"shortcuts"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"ThankYou"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"text"</span>: <span class="token string">"Thank you for contacting us! We'll reply soon!"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/cannedResponsesCreate" data-section-id="operation/cannedResponsesCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/cannedResponsesCreate" aria-label="operation/cannedResponsesCreate"></a>Create canned response </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><div><span class="sc-kfYoZR khgrFw"> One of </span><div class="sc-dlMDgC EoFth"><button class="sc-fKgJPI KpHwh">object</button><button class="sc-fKgJPI eWXbKG">object</button></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Canned response team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortcuts"><span class="sc-iemWCZ bOabfE"></span><span>shortcuts</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of shortcuts for the canned response</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>References transaction containing uploaded attachment used in canned response</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="text"><span class="sc-iemWCZ bOabfE"></span><span>text</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created agent</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Canned response team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortcuts"><span class="sc-iemWCZ bOabfE"></span><span>shortcuts</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of shortcuts for the canned response</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="text"><span class="sc-iemWCZ bOabfE"></span><span>text</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="richTextObj"><span class="sc-iemWCZ bOabfE"></span><span>richTextObj</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Richtext object representing canned response body</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (Attachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachments list used in richTextObj</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/cannedResponses</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/cannedResponses</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-244" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-245" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-245" aria-labelledby="react-tabs-244"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortcuts"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"ThankYou"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"050340e4-82de-4a2a-a1c4-724dfaf66cec"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-246" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-247" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-247" aria-labelledby="react-tabs-246"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortcuts"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"ThankYou"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"text"</span>: <span class="token string">"Thank you for contacting us! We'll reply soon!"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/cannedResponsesRead" data-section-id="operation/cannedResponsesRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/cannedResponsesRead" aria-label="operation/cannedResponsesRead"></a>Get canned response </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="cannedResponseID"><span class="sc-iemWCZ bOabfE"></span><span>cannedResponseID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of canned response</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Canned response team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortcuts"><span class="sc-iemWCZ bOabfE"></span><span>shortcuts</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of shortcuts for the canned response</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="text"><span class="sc-iemWCZ bOabfE"></span><span>text</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="richTextObj"><span class="sc-iemWCZ bOabfE"></span><span>richTextObj</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Richtext object representing canned response body</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (Attachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachments list used in richTextObj</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/cannedResponses/{cannedResponseID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/cannedResponses/{cannedResponseID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-248" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-249" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-249" aria-labelledby="react-tabs-248"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortcuts"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"ThankYou"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"text"</span>: <span class="token string">"Thank you for contacting us! We'll reply soon!"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/cannedResponseUpdate" data-section-id="operation/cannedResponseUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/cannedResponseUpdate" aria-label="operation/cannedResponseUpdate"></a>Update canned response </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="cannedResponseID"><span class="sc-iemWCZ bOabfE"></span><span>cannedResponseID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (teamID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Canned response team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="text"><span class="sc-iemWCZ bOabfE"></span><span>text</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (text) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortcuts"><span class="sc-iemWCZ bOabfE"></span><span>shortcuts</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (shortcuts) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of shortcuts for the canned response</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="richTextObj"><span class="sc-iemWCZ bOabfE"></span><span>richTextObj</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (richTextObj) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Richtext object representing canned response body</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="transactionID"><span class="sc-iemWCZ bOabfE"></span><span>transactionID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>References transaction containing uploaded attachment used in canned response</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated canned response</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamID"><span class="sc-iemWCZ bOabfE"></span><span>teamID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Canned response team</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shortcuts"><span class="sc-iemWCZ bOabfE"></span><span>shortcuts</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>List of shortcuts for the canned response</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="text"><span class="sc-iemWCZ bOabfE"></span><span>text</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="richTextObj"><span class="sc-iemWCZ bOabfE"></span><span>richTextObj</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Richtext object representing canned response body</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="attachments"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>attachments</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (Attachment) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Attachments list used in richTextObj</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/cannedResponses/{cannedResponseID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/cannedResponses/{cannedResponseID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-250" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-251" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-251" aria-labelledby="react-tabs-250"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"text"</span>: <span class="token string">"Thank you for contacting us! We'll reply soon!"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortcuts"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"ThankYou"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"transactionID"</span>: <span class="token string">"050340e4-82de-4a2a-a1c4-724dfaf66cec"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-252" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-253" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-253" aria-labelledby="react-tabs-252"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shortcuts"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"ThankYou"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"text"</span>: <span class="token string">"Thank you for contacting us! We'll reply soon!"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"richTextObj"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"attachments"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"cid"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"size"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sha256"</span>: <span class="token string">"string"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"token"</span>: <span class="token string">"string"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/cannedResponseDelete" data-section-id="operation/cannedResponseDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/cannedResponseDelete" aria-label="operation/cannedResponseDelete"></a>Delete canned response </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="cannedResponseID"><span class="sc-iemWCZ bOabfE"></span><span>cannedResponseID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/cannedResponses/{cannedResponseID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/cannedResponses/{cannedResponseID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-254" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-255" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-255" aria-labelledby="react-tabs-254"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Rules" data-section-id="tag/Rules" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Rules" aria-label="tag/Rules"></a>Rules</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Rules allow automated processing of tickets. Rules are executed for every ticket during creation or any change that modifies the ticket. A rule consists of conditions (triggers) and actions. When every (or any - depending on quantifier) trigger is fulfilled, all action in the rule are being performed.</p> </div></div></div><div id="operation/rulesList" data-section-id="operation/rulesList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/rulesList" aria-label="operation/rulesList"></a>List rules </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of rules</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rules domain</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ordering"><span class="sc-iemWCZ bOabfE"></span><span>ordering</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule execution order</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="active"><span class="sc-iemWCZ bOabfE"></span><span>active</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is rule active</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantifier"><span class="sc-iemWCZ bOabfE"></span><span>quantifier</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"all"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"any"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Quantifier</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>all</code></td> <td>all triggers are required to invoke actions (AND)</td> </tr> <tr> <td><code>any</code></td> <td>any trigger suffice to invoke actions (OR)</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="triggers"><span class="sc-iemWCZ bOabfE"></span><span>triggers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleTrigger) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="useCounter"><span class="sc-iemWCZ bOabfE"></span><span>useCounter</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule use counter</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/rules</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/rules</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-256" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-257" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-257" aria-labelledby="react-tabs-256"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"Pending to closed"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"description"</span>: <span class="token string">"Set ticket to closed after 3 days when pending"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ordering"</span>: <span class="token number">100</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"active"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"quantifier"</span>: <span class="token string">"all"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"triggers"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"actions"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"useCounter"</span>: <span class="token number">153</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/rulesCreate" data-section-id="operation/rulesCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/rulesCreate" aria-label="operation/rulesCreate"></a>Create rule </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rules domain</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ordering"><span class="sc-iemWCZ bOabfE"></span><span>ordering</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule execution order</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="active"><span class="sc-iemWCZ bOabfE"></span><span>active</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is rule active</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantifier"><span class="sc-iemWCZ bOabfE"></span><span>quantifier</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"all"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"any"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Quantifier</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>all</code></td> <td>all triggers are required to invoke actions (AND)</td> </tr> <tr> <td><code>any</code></td> <td>any trigger suffice to invoke actions (OR)</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="triggers"><span class="sc-iemWCZ bOabfE"></span><span>triggers</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleTrigger) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="useCounter"><span class="sc-iemWCZ bOabfE"></span><span>useCounter</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule use counter</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created rule</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rules domain</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ordering"><span class="sc-iemWCZ bOabfE"></span><span>ordering</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule execution order</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="active"><span class="sc-iemWCZ bOabfE"></span><span>active</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is rule active</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantifier"><span class="sc-iemWCZ bOabfE"></span><span>quantifier</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"all"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"any"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Quantifier</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>all</code></td> <td>all triggers are required to invoke actions (AND)</td> </tr> <tr> <td><code>any</code></td> <td>any trigger suffice to invoke actions (OR)</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="triggers"><span class="sc-iemWCZ bOabfE"></span><span>triggers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleTrigger) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="useCounter"><span class="sc-iemWCZ bOabfE"></span><span>useCounter</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule use counter</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/rules</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/rules</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-258" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-259" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-259" aria-labelledby="react-tabs-258"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Pending to closed"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"Set ticket to closed after 3 days when pending"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ordering"</span>: <span class="token number">100</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"active"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantifier"</span>: <span class="token string">"all"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"triggers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"useCounter"</span>: <span class="token number">153</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-260" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-261" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-261" aria-labelledby="react-tabs-260"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Pending to closed"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"Set ticket to closed after 3 days when pending"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ordering"</span>: <span class="token number">100</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"active"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantifier"</span>: <span class="token string">"all"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"triggers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"useCounter"</span>: <span class="token number">153</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ruleRead" data-section-id="operation/ruleRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ruleRead" aria-label="operation/ruleRead"></a>Get rule </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ruleID"><span class="sc-iemWCZ bOabfE"></span><span>ruleID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of rule</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rules domain</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ordering"><span class="sc-iemWCZ bOabfE"></span><span>ordering</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule execution order</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="active"><span class="sc-iemWCZ bOabfE"></span><span>active</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is rule active</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantifier"><span class="sc-iemWCZ bOabfE"></span><span>quantifier</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"all"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"any"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Quantifier</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>all</code></td> <td>all triggers are required to invoke actions (AND)</td> </tr> <tr> <td><code>any</code></td> <td>any trigger suffice to invoke actions (OR)</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="triggers"><span class="sc-iemWCZ bOabfE"></span><span>triggers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleTrigger) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="useCounter"><span class="sc-iemWCZ bOabfE"></span><span>useCounter</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule use counter</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/rules/{ruleID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/rules/{ruleID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-262" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-263" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-263" aria-labelledby="react-tabs-262"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Pending to closed"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"Set ticket to closed after 3 days when pending"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ordering"</span>: <span class="token number">100</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"active"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantifier"</span>: <span class="token string">"all"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"triggers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"useCounter"</span>: <span class="token number">153</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ruleUpdate" data-section-id="operation/ruleUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ruleUpdate" aria-label="operation/ruleUpdate"></a>Update rule </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ruleID"><span class="sc-iemWCZ bOabfE"></span><span>ruleID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleBase-properties-name) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (description) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ordering"><span class="sc-iemWCZ bOabfE"></span><span>ordering</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ordering) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule execution order</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantifier"><span class="sc-iemWCZ bOabfE"></span><span>quantifier</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (quantifier) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"all"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"any"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Quantifier</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>all</code></td> <td>all triggers are required to invoke actions (AND)</td> </tr> <tr> <td><code>any</code></td> <td>any trigger suffice to invoke actions (OR)</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="active"><span class="sc-iemWCZ bOabfE"></span><span>active</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (active) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is rule active</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="triggers"><span class="sc-iemWCZ bOabfE"></span><span>triggers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (triggers) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (actions) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated rule</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rules domain</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ordering"><span class="sc-iemWCZ bOabfE"></span><span>ordering</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule execution order</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="active"><span class="sc-iemWCZ bOabfE"></span><span>active</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is rule active</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="quantifier"><span class="sc-iemWCZ bOabfE"></span><span>quantifier</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"all"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"any"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><table> <thead> <tr> <th>Quantifier</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>all</code></td> <td>all triggers are required to invoke actions (AND)</td> </tr> <tr> <td><code>any</code></td> <td>any trigger suffice to invoke actions (OR)</td> </tr> </tbody></table> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="triggers"><span class="sc-iemWCZ bOabfE"></span><span>triggers</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">objects</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleTrigger) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="useCounter"><span class="sc-iemWCZ bOabfE"></span><span>useCounter</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">number</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Rule use counter</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/rules/{ruleID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/rules/{ruleID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-264" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-265" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-265" aria-labelledby="react-tabs-264"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Pending to closed"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"Set ticket to closed after 3 days when pending"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ordering"</span>: <span class="token number">100</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantifier"</span>: <span class="token string">"all"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"active"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"triggers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-266" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-267" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-267" aria-labelledby="react-tabs-266"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Pending to closed"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"Set ticket to closed after 3 days when pending"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"tickets"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"ordering"</span>: <span class="token number">100</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"active"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"quantifier"</span>: <span class="token string">"all"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"triggers"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"useCounter"</span>: <span class="token number">153</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/ruleDelete" data-section-id="operation/ruleDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/ruleDelete" aria-label="operation/ruleDelete"></a>Delete rule </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ruleID"><span class="sc-iemWCZ bOabfE"></span><span>ruleID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/rules/{ruleID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/rules/{ruleID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-268" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-269" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-269" aria-labelledby="react-tabs-268"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Macros" data-section-id="tag/Macros" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Macros" aria-label="tag/Macros"></a>Macros</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Macros enable batch processing of tickets. A macro consists of several actions. When a user triggers a macro, all the actions within it are executed on the ticket. The number of macros is limited to 20 shared macros per license and 20 private macros per user.</p> </div></div></div><div id="operation/macrosList" data-section-id="operation/macrosList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/macrosList" aria-label="operation/macrosList"></a>Macros list </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of macros</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macors name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macros description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>This is a list of teams where the macro will be available. If set to <code>null</code>, the macro will be accessible in all teams. If you provide an empty array, the macro will not be available in any team.</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/macros</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/macros</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-270" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-271" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-271" aria-labelledby="react-tabs-270"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"My macro"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"description"</span>: <span class="token string">"My macro description"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"actions"</span>: <button class="collapser" aria-label="expand"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/macroCreate" data-section-id="operation/macroCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/macroCreate" aria-label="operation/macroCreate"></a>Create macro </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macors name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macros description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>This is a list of teams where the macro will be available. If set to <code>null</code>, the macro will be accessible in all teams. If you provide an empty array, the macro will not be available in any team.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shared"><span class="sc-iemWCZ bOabfE"></span><span>shared</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>If a macro is shared, it becomes visible to all agents, regardless of macros <code>teamIDs</code> list. The creation of shared macros is a privilege reserved for administrators.</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created macro</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macors name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macros description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>This is a list of teams where the macro will be available. If set to <code>null</code>, the macro will be accessible in all teams. If you provide an empty array, the macro will not be available in any team.</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/macros</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/macros</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-272" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-273" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-273" aria-labelledby="react-tabs-272"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My macro"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"My macro description"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shared"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-274" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-275" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-275" aria-labelledby="react-tabs-274"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My macro"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"My macro description"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/macroRead" data-section-id="operation/macroRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/macroRead" aria-label="operation/macroRead"></a>Get macro </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="macroID"><span class="sc-iemWCZ bOabfE"></span><span>macroID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of macro</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macors name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macros description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>This is a list of teams where the macro will be available. If set to <code>null</code>, the macro will be accessible in all teams. If you provide an empty array, the macro will not be available in any team.</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/macros/{macroID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/macros/{macroID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-276" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-277" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-277" aria-labelledby="react-tabs-276"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My macro"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"My macro description"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/macroUpdate" data-section-id="operation/macroUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/macroUpdate" aria-label="operation/macroUpdate"></a>Update macro </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="macroID"><span class="sc-iemWCZ bOabfE"></span><span>macroID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macors name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macros description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>This is a list of teams where the macro will be available. If set to <code>null</code>, the macro will be accessible in all teams. If you provide an empty array, the macro will not be available in any team.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shared"><span class="sc-iemWCZ bOabfE"></span><span>shared</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>If a macro is shared, it becomes visible to all agents, regardless of macros <code>teamIDs</code> list. The edition of shared macros is a privilege reserved for administrators.</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated macro</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macors name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="description"><span class="sc-iemWCZ bOabfE"></span><span>description</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Macros description</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="teamIDs"><span class="sc-iemWCZ bOabfE"></span><span>teamIDs</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>This is a list of teams where the macro will be available. If set to <code>null</code>, the macro will be accessible in all teams. If you provide an empty array, the macro will not be available in any team.</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="actions"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>actions</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">RuleAssignAction (object) or RuleSendRatingRequestAction (object) or RuleSendFollowUpAction (object) or RuleMessageAction (object) or RuleStatusAction (object) or RulePriorityAction (object) or RuleSpamAction (object) or RuleAddTagsAction (object) or RuleRemoveTagsAction (object) or RuleAddFollowersAction (object) or RuleRemoveFollowersAction (object)</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (RuleAction) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/macros/{macroID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/macros/{macroID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-278" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-279" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-279" aria-labelledby="react-tabs-278"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My macro"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"My macro description"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shared"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-280" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-281" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-281" aria-labelledby="react-tabs-280"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My macro"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"description"</span>: <span class="token string">"My macro description"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"teamIDs"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"84c11d7d-5caa-4875-a74e-eb23e902041f"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"actions"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><button class="collapser" aria-label="expand"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"assign"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"teamID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"randomAgent"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"roundRobin"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/macroDelete" data-section-id="operation/macroDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/macroDelete" aria-label="operation/macroDelete"></a>Delete macro </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="macroID"><span class="sc-iemWCZ bOabfE"></span><span>macroID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/macros/{macroID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/macros/{macroID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-282" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-283" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-283" aria-labelledby="react-tabs-282"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Views" data-section-id="tag/Views" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Views" aria-label="tag/Views"></a>Views</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Views are materialized ticket filters. Every ticket filter set can be saved as a view. Views are created per agent.</p> </div></div></div><div id="operation/viewsList" data-section-id="operation/viewsList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/viewsList" aria-label="operation/viewsList"></a>Views list </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of views</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>View name</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="filters"><span class="sc-iemWCZ bOabfE"></span><span>filters</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>All <a href="#operation/ticketList">ticket filters</a> except <code>timezone</code> are allowed here.</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/views</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/views</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-284" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-285" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-285" aria-labelledby="react-tabs-284"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"agentID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"filters"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/viewCreate" data-section-id="operation/viewCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/viewCreate" aria-label="operation/viewCreate"></a>Create view </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>View name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="filters"><span class="sc-iemWCZ bOabfE"></span><span>filters</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>All <a href="#operation/ticketList">ticket filters</a> except <code>timezone</code> are allowed here.</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shared"><span class="sc-iemWCZ bOabfE"></span><span>shared</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is view shared (visible to all agents on the license) - only admin can create shared views</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created view</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>View name</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="filters"><span class="sc-iemWCZ bOabfE"></span><span>filters</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>All <a href="#operation/ticketList">ticket filters</a> except <code>timezone</code> are allowed here.</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/views</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/views</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-286" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-287" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-287" aria-labelledby="react-tabs-286"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"filters"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shared"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-288" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-289" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-289" aria-labelledby="react-tabs-288"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"filters"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/viewRead" data-section-id="operation/viewRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/viewRead" aria-label="operation/viewRead"></a>Get view </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="viewID"><span class="sc-iemWCZ bOabfE"></span><span>viewID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of view</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>View name</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="filters"><span class="sc-iemWCZ bOabfE"></span><span>filters</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>All <a href="#operation/ticketList">ticket filters</a> except <code>timezone</code> are allowed here.</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/views/{viewID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/views/{viewID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-290" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-291" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-291" aria-labelledby="react-tabs-290"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"filters"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/viewUpdate" data-section-id="operation/viewUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/viewUpdate" aria-label="operation/viewUpdate"></a>Update view </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="viewID"><span class="sc-iemWCZ bOabfE"></span><span>viewID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ViewBase-properties-name) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>View name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="filters"><span class="sc-iemWCZ bOabfE"></span><span>filters</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (filters) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>All <a href="#operation/ticketList">ticket filters</a> except <code>timezone</code> are allowed here.</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="shared"><span class="sc-iemWCZ bOabfE"></span><span>shared</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Is view shared (visible to all agents on the license) - only admin is allowed to change the setting</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated view</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>View name</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="filters"><span class="sc-iemWCZ bOabfE"></span><span>filters</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>All <a href="#operation/ticketList">ticket filters</a> except <code>timezone</code> are allowed here.</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/views/{viewID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/views/{viewID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-292" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-293" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-293" aria-labelledby="react-tabs-292"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"filters"</span>: <span class="token punctuation">{ }</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"shared"</span>: <span class="token boolean">true</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-294" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-295" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-295" aria-labelledby="react-tabs-294"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"agentID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"filters"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/viewDelete" data-section-id="operation/viewDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/viewDelete" aria-label="operation/viewDelete"></a>Delete view </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="viewID"><span class="sc-iemWCZ bOabfE"></span><span>viewID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/views/{viewID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/views/{viewID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-296" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-297" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-297" aria-labelledby="react-tabs-296"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Webhooks" data-section-id="tag/Webhooks" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Webhooks" aria-label="tag/Webhooks"></a>Webhooks</h1></div></div><div class="sc-hKFxyN bJcDWV"><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM redoc-markdown "><p>Webhooks represent HTTP addresses that are being requested every time an event occurs. Webhook payload for <code>tickets.*</code> webhooks (<code>POST</code> request with <code>application/json</code> payload):</p> <pre><code> <span class="token punctuation">{</span> eventType<span class="token punctuation">:</span> <span class="token operator"><</span>webhook event type<span class="token operator">></span><span class="token punctuation">,</span> createdAt<span class="token punctuation">:</span> <span class="token operator"><</span>webhook event timestamp<span class="token operator">></span><span class="token punctuation">,</span> payload<span class="token punctuation">:</span> <span class="token punctuation">{</span> <span class="token operator"><</span><span class="token keyword">new</span> <span class="token class-name">ticket</span> content<span class="token operator">></span> <span class="token punctuation">}</span> <span class="token punctuation">}</span></code></pre><p>Webhook payload for <code>tickets.events.*</code> webhooks (<code>POST</code> request with <code>application/json</code> payload):</p> <pre><code> <span class="token punctuation">{</span> eventType<span class="token punctuation">:</span> <span class="token operator"><</span>webhook event type<span class="token operator">></span><span class="token punctuation">,</span> createdAt<span class="token punctuation">:</span> <span class="token operator"><</span>webhook event timestamp<span class="token operator">></span><span class="token punctuation">,</span> payload<span class="token punctuation">:</span> <span class="token punctuation">{</span> ticket<span class="token punctuation">:</span> <span class="token operator"><</span><span class="token keyword">new</span> <span class="token class-name">ticket</span> content<span class="token operator">></span> event<span class="token punctuation">:</span> <span class="token operator"><</span>the event content<span class="token operator">></span> <span class="token punctuation">}</span> <span class="token punctuation">}</span></code></pre><p>Supported events:</p> <table> <thead> <tr> <th>Event type</th> <th>Description</th> </tr> </thead> <tbody><tr> <td><code>tickets.create</code></td> <td>New ticket was created</td> </tr> <tr> <td><code>tickets.update</code></td> <td>Ticket was modified</td> </tr> <tr> <td><code>tickets.statusChange</code></td> <td>Ticket's status changed (deprecated - please use <code>tickets.events.status</code> instead)</td> </tr> <tr> <td><code>tickets.events.status</code></td> <td>Ticket's status changed</td> </tr> <tr> <td><code>tickets.events.priority</code></td> <td>Ticket's priority changed</td> </tr> <tr> <td><code>tickets.events.message</code></td> <td>New message in ticket</td> </tr> <tr> <td><code>tickets.events.tags</code></td> <td>Ticket's tags changed</td> </tr> <tr> <td><code>tickets.events.followers</code></td> <td>Ticket's followers changed</td> </tr> <tr> <td><code>tickets.events.assignment</code></td> <td>Ticket's assignment changed</td> </tr> </tbody></table> <p>The request will be retried for about 24 hours with increasing interval in case endpoint responds with HTTP code different than <code>200</code>.</p> </div></div></div><div id="operation/webhooksList" data-section-id="operation/webhooksList" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/webhooksList" aria-label="operation/webhooksList"></a>Webhooks list </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>A JSON Array of webhooks</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-jOFryr CMpTe ffLgqz">/^[-a-z0-9]+$/</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Optional webhook name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="url"><span class="sc-iemWCZ bOabfE"></span><span>url</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <url> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Webhook URL</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="eventType"><span class="sc-iemWCZ bOabfE"></span><span>eventType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.create"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.update"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.statusChange"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.status"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.priority"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.message"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.tags"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.followers"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.assignment"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/webhooks</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/webhooks</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-298" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-299" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-299" aria-labelledby="react-tabs-298"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"url"</span>: <span class="token string">"</span><a href="https://mycompany.com/updateFromHelpDesk">https://mycompany.com/updateFromHelpDesk</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"eventType"</span>: <span class="token string">"tickets.create"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/webhookCreate" data-section-id="operation/webhookCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/webhookCreate" aria-label="operation/webhookCreate"></a>Create webhook </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-jOFryr CMpTe ffLgqz">/^[-a-z0-9]+$/</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Optional webhook name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="url"><span class="sc-iemWCZ bOabfE"></span><span>url</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <url> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Webhook URL</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="eventType"><span class="sc-iemWCZ bOabfE"></span><span>eventType</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.create"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.update"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.statusChange"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.status"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.priority"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.message"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.tags"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.followers"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.assignment"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created webhook</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-jOFryr CMpTe ffLgqz">/^[-a-z0-9]+$/</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Optional webhook name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="url"><span class="sc-iemWCZ bOabfE"></span><span>url</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <url> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Webhook URL</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="eventType"><span class="sc-iemWCZ bOabfE"></span><span>eventType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.create"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.update"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.statusChange"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.status"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.priority"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.message"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.tags"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.followers"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.assignment"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/webhooks</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/webhooks</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-300" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-301" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-301" aria-labelledby="react-tabs-300"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"url"</span>: <span class="token string">"</span><a href="https://mycompany.com/updateFromHelpDesk">https://mycompany.com/updateFromHelpDesk</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"eventType"</span>: <span class="token string">"tickets.create"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-302" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-303" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-303" aria-labelledby="react-tabs-302"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"url"</span>: <span class="token string">"</span><a href="https://mycompany.com/updateFromHelpDesk">https://mycompany.com/updateFromHelpDesk</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"eventType"</span>: <span class="token string">"tickets.create"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/webhookRead" data-section-id="operation/webhookRead" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/webhookRead" aria-label="operation/webhookRead"></a>Get webhook </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="webhookID"><span class="sc-iemWCZ bOabfE"></span><span>webhookID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of webhook</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-jOFryr CMpTe ffLgqz">/^[-a-z0-9]+$/</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Optional webhook name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="url"><span class="sc-iemWCZ bOabfE"></span><span>url</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <url> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Webhook URL</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="eventType"><span class="sc-iemWCZ bOabfE"></span><span>eventType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.create"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.update"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.statusChange"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.status"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.priority"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.message"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.tags"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.followers"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.assignment"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/webhooks/{webhookID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/webhooks/{webhookID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-304" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-305" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-305" aria-labelledby="react-tabs-304"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"url"</span>: <span class="token string">"</span><a href="https://mycompany.com/updateFromHelpDesk">https://mycompany.com/updateFromHelpDesk</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"eventType"</span>: <span class="token string">"tickets.create"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/webhookUpdate" data-section-id="operation/webhookUpdate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/webhookUpdate" aria-label="operation/webhookUpdate"></a>Update webhook </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="webhookID"><span class="sc-iemWCZ bOabfE"></span><span>webhookID</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr></tbody></table></div><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="url"><span class="sc-iemWCZ bOabfE"></span><span>url</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <url> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (url) </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Webhook URL</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="eventType"><span class="sc-iemWCZ bOabfE"></span><span>eventType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (eventType) </span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.create"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.update"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.statusChange"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.status"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.priority"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.message"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.tags"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.followers"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.assignment"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>updated webhook</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-jOFryr CMpTe ffLgqz">/^[-a-z0-9]+$/</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Optional webhook name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="url"><span class="sc-iemWCZ bOabfE"></span><span>url</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <url> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Webhook URL</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="eventType"><span class="sc-iemWCZ bOabfE"></span><span>eventType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.create"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.update"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.statusChange"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.status"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.priority"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.message"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.tags"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.followers"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"tickets.events.assignment"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="patch" class="sc-jHcXXw eszYlj http-verb patch">patch</span><span class="sc-xGAEC jRjoAh">/v1/webhooks/{webhookID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/webhooks/{webhookID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-306" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-307" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-307" aria-labelledby="react-tabs-306"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"url"</span>: <span class="token string">"</span><a href="https://mycompany.com/updateFromHelpDesk">https://mycompany.com/updateFromHelpDesk</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"eventType"</span>: <span class="token string">"tickets.create"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-308" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-309" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-309" aria-labelledby="react-tabs-308"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"My tickets this week"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"url"</span>: <span class="token string">"</span><a href="https://mycompany.com/updateFromHelpDesk">https://mycompany.com/updateFromHelpDesk</a><span class="token string">"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"eventType"</span>: <span class="token string">"tickets.create"</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/webhookDelete" data-section-id="operation/webhookDelete" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/webhookDelete" aria-label="operation/webhookDelete"></a>Delete webhook </h2><div><h5 class="sc-iqAclL eONCmm">path Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="webhookID"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>webhookID</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">ID (string) or WebhookBase-properties-name (string)</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Webhook ID or name</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>Delete successful</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"OK"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="delete" class="sc-jHcXXw bxmNYb http-verb delete">delete</span><span class="sc-xGAEC jRjoAh">/v1/webhooks/{webhookID}</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/webhooks/{webhookID}</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-310" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-311" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-311" aria-labelledby="react-tabs-310"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><span class="token string">"OK"</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="tag/Reports" data-section-id="tag/Reports" class="sc-eCApnc jlMQbh"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h1 class="sc-fujyAs jpWDyL"><a class="sc-crzoAE iUxAWq" href="#tag/Reports" aria-label="tag/Reports"></a>Reports</h1></div></div></div><div id="operation/reportsCreate" data-section-id="operation/reportsCreate" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportsCreate" aria-label="operation/reportsCreate"></a>Create custom report </h2><h5 class="sc-iqAclL eONCmm">Request Body schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div class="sc-iBzEeX sc-cOifOu dFWqin hjauKM"></div><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Value:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"raw"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Report type. Must be <code>raw</code>.</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="recipients"><span class="sc-iemWCZ bOabfE"></span><span>recipients</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <email> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Report recipients will receive link to CSV file with generated report.</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Report time range</p> </div></div></div></td></tr></tbody></table><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>created report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ID"><span class="sc-iemWCZ bOabfE"></span><span>ID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique object identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Unique account identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of creation</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdBy"><span class="sc-iemWCZ bOabfE"></span><span>createdBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdByType"><span class="sc-iemWCZ bOabfE"></span><span>createdByType</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"agent"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"client"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"system"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Creator type</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedAt"><span class="sc-iemWCZ bOabfE"></span><span>updatedAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of last modification</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="updatedBy"><span class="sc-iemWCZ bOabfE"></span><span>updatedBy</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Modification author identifier</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="name"><span class="sc-iemWCZ bOabfE"></span><span>name</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Report name</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="settings"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>settings</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="integrations"><span class="sc-iemWCZ bOabfE"></span><span>integrations</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>External integrations data</p> </div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="post" class="sc-jHcXXw kwBuIF http-verb post">post</span><span class="sc-xGAEC jRjoAh">/v1/reports</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Request samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="react-tabs__tab react-tabs__tab--selected" role="tab" id="react-tabs-312" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-313" tabindex="0">Payload</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-313" aria-labelledby="react-tabs-312"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"type"</span>: <span class="token string">"raw"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"recipients"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable collapsed"><span class="token string">"user@example.com"</span></div></li></ul><span class="token punctuation">]</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"range"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"timezone"</span>: <span class="token string">"UTC"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"from"</span>: <span class="token string">"2019-08-24"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"to"</span>: <span class="token string">"2019-08-24"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-314" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-315" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-315" aria-labelledby="react-tabs-314"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"ID"</span>: <span class="token string">"42e113f9-9353-4e89-9f68-69b92f423b0c"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"licenseID"</span>: <span class="token number">13381337</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"createdByType"</span>: <span class="token string">"agent"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedAt"</span>: <span class="token string">"2020-04-30T22:02:08.901Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"updatedBy"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"name"</span>: <span class="token string">"Sales report"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"settings"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"notifyReportAboutRequestersActivity"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"notifyReportAboutAssignedTicket"</span>: <span class="token boolean">true</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"unauthReplyCreatesNewTicket"</span>: <span class="token boolean">false</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"integrations"</span>: <span class="token punctuation">{ }</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportNewTickets" data-section-id="operation/reportNewTickets" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportNewTickets" aria-label="operation/reportNewTickets"></a>New tickets </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/newTickets</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/newTickets</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-316" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-317" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-317" aria-labelledby="react-tabs-316"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"2020-07-10T00:00:00+0200"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"newTickets"</span>: <span class="token number">10</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-07-10T01:00:00+0200"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"newTickets"</span>: <span class="token number">17</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-07-10T02:00:00+0200"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"newTickets"</span>: <span class="token number">4</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportTicketSources" data-section-id="operation/reportTicketSources" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportTicketSources" aria-label="operation/reportTicketSources"></a>Ticket sources </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/ticketSources</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/ticketSources</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-318" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-319" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-319" aria-labelledby="react-tabs-318"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"2020-07-10"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"api"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integration"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"openwidget"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-07-11"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"api"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integration"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"openwidget"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-07-12"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"api"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integration"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"openwidget"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportRating" data-section-id="operation/reportRating" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportRating" aria-label="operation/reportRating"></a>Ticket rating </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/rating</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/rating</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-320" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-321" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-321" aria-labelledby="react-tabs-320"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"2020-07-10"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-07-11"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-07-12"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportAgentRating" data-section-id="operation/reportAgentRating" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportAgentRating" aria-label="operation/reportAgentRating"></a>Agent rating </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/agentRating</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/agentRating</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-322" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-323" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-323" aria-labelledby="react-tabs-322"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"8f27f169-0d9a-4c75-b625-6f4a6388cf63"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">2</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"46bf2010-55f4-4ece-9f3a-fe4d520af4bd"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">3</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportRatingPerAgent" data-section-id="operation/reportRatingPerAgent" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportRatingPerAgent" aria-label="operation/reportRatingPerAgent"></a>Rating per agent </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/ratingPerAgent</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/ratingPerAgent</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-324" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-325" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-325" aria-labelledby="react-tabs-324"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"8f27f169-0d9a-4c75-b625-6f4a6388cf63"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">2</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"46bf2010-55f4-4ece-9f3a-fe4d520af4bd"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">3</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportRatingPerTeam" data-section-id="operation/reportRatingPerTeam" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportRatingPerTeam" aria-label="operation/reportRatingPerTeam"></a>Rating per team </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/ratingPerTeam</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/ratingPerTeam</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-326" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-327" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-327" aria-labelledby="react-tabs-326"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"8f27f169-0d9a-4c75-b625-6f4a6388cf63"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">2</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"46bf2010-55f4-4ece-9f3a-fe4d520af4bd"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">3</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportStatus" data-section-id="operation/reportStatus" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportStatus" aria-label="operation/reportStatus"></a>Ticket status </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/status</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/status</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-328" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-329" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-329" aria-labelledby="react-tabs-328"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"2020-07-10"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-07-11"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-07-12"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportStatusPerAgent" data-section-id="operation/reportStatusPerAgent" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportStatusPerAgent" aria-label="operation/reportStatusPerAgent"></a>Tickets status per agent </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/statusPerAgent</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/statusPerAgent</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-330" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-331" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-331" aria-labelledby="react-tabs-330"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"8f27f169-0d9a-4c75-b625-6f4a6388cf63"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">123</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"46bf2010-55f4-4ece-9f3a-fe4d520af4bd"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">456</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportStatusPerTeam" data-section-id="operation/reportStatusPerTeam" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportStatusPerTeam" aria-label="operation/reportStatusPerTeam"></a>Tickets status per team </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/statusPerTeam</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/statusPerTeam</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-332" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-333" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-333" aria-labelledby="react-tabs-332"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"8f27f169-0d9a-4c75-b625-6f4a6388cf63"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">123</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"46bf2010-55f4-4ece-9f3a-fe4d520af4bd"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">456</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportResponseTime" data-section-id="operation/reportResponseTime" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportResponseTime" aria-label="operation/reportResponseTime"></a>Response time </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/responseTime</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/responseTime</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-334" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-335" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-335" aria-labelledby="react-tabs-334"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"2020-06-01"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToAssignment"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToResponse"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-06-02"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToAssignment"</span>: <span class="token number">172156</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToResponse"</span>: <span class="token number">2210956</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">23</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-06-03"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToAssignment"</span>: <span class="token number">176104</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToResponse"</span>: <span class="token number">3228367</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">29</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportResponseTimePerAgent" data-section-id="operation/reportResponseTimePerAgent" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportResponseTimePerAgent" aria-label="operation/reportResponseTimePerAgent"></a>Response time per agent </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/responseTimePerAgent</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/responseTimePerAgent</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-336" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-337" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-337" aria-labelledby="react-tabs-336"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"8f27f169-0d9a-4c75-b625-6f4a6388cf63"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsToAssignment"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsToResponse"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"46bf2010-55f4-4ece-9f3a-fe4d520af4bd"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsToAssignment"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsToResponse"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportResponseTimePerTeam" data-section-id="operation/reportResponseTimePerTeam" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportResponseTimePerTeam" aria-label="operation/reportResponseTimePerTeam"></a>Response time per team </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/responseTimePerTeam</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/responseTimePerTeam</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-338" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-339" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-339" aria-labelledby="react-tabs-338"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"8f27f169-0d9a-4c75-b625-6f4a6388cf63"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsToAssignment"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsToResponse"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"46bf2010-55f4-4ece-9f3a-fe4d520af4bd"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsToAssignment"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsToResponse"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportResolutionTime" data-section-id="operation/reportResolutionTime" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportResolutionTime" aria-label="operation/reportResolutionTime"></a>Resolution time </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/resolutionTime</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/resolutionTime</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-340" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-341" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-341" aria-labelledby="react-tabs-340"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"2020-06-01"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromCreation"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromAssignment"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-06-02"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromCreation"</span>: <span class="token number">172156</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromAssignment"</span>: <span class="token number">2210956</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">23</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">23</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">23</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2020-06-03"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromCreation"</span>: <span class="token number">176104</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromAssignment"</span>: <span class="token number">3228367</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">29</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">29</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">29</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportResolutionTimePerAgent" data-section-id="operation/reportResolutionTimePerAgent" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportResolutionTimePerAgent" aria-label="operation/reportResolutionTimePerAgent"></a>Resolution time per agent </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/resolutionTimePerAgent</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/resolutionTimePerAgent</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-342" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-343" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-343" aria-labelledby="react-tabs-342"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"8f27f169-0d9a-4c75-b625-6f4a6388cf63"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsFromCreation"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsFromAssignment"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"46bf2010-55f4-4ece-9f3a-fe4d520af4bd"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsFromCreation"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsFromAssignment"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportResolutionTimePerTeam" data-section-id="operation/reportResolutionTimePerTeam" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportResolutionTimePerTeam" aria-label="operation/reportResolutionTimePerTeam"></a>Resolution time per team </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/resolutionTimePerTeam</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/resolutionTimePerTeam</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-344" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-345" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-345" aria-labelledby="react-tabs-344"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"8f27f169-0d9a-4c75-b625-6f4a6388cf63"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsFromCreation"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsFromAssignment"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"46bf2010-55f4-4ece-9f3a-fe4d520af4bd"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsFromCreation"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"averageSecondsFromAssignment"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportNewTickets24" data-section-id="operation/reportNewTickets24" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportNewTickets24" aria-label="operation/reportNewTickets24"></a>New tickets (24h distribution) </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/newTickets24</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/newTickets24</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-346" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-347" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-347" aria-labelledby="react-tabs-346"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"0"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"newTickets"</span>: <span class="token number">10</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"1"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"newTickets"</span>: <span class="token number">17</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"newTickets"</span>: <span class="token number">4</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportTicketSources24" data-section-id="operation/reportTicketSources24" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportTicketSources24" aria-label="operation/reportTicketSources24"></a>Ticket sources (24h distribution) </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/ticketSources24</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/ticketSources24</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-348" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-349" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-349" aria-labelledby="react-tabs-348"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"0"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"api"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integration"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"1"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"api"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integration"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"api"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"integration"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportRating24" data-section-id="operation/reportRating24" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportRating24" aria-label="operation/reportRating24"></a>Ticket rating (24h distribution) </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/rating24</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/rating24</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-350" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-351" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-351" aria-labelledby="react-tabs-350"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"0"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"1"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"good"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"neutral"</span>: <span class="token number">0</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"bad"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportStatus24" data-section-id="operation/reportStatus24" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportStatus24" aria-label="operation/reportStatus24"></a>Ticket status (24h distribution) </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="status"><span class="sc-iemWCZ bOabfE"></span><span>status</span><div class="sc-TtZnY sc-jHNicF hUSnpT bsGeIE"> required </div></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"solved"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"closed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket status</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/status24</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/status24</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-352" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-353" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-353" aria-labelledby="react-tabs-352"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"0"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"1"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">0</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportResponseTime24" data-section-id="operation/reportResponseTime24" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportResponseTime24" aria-label="operation/reportResponseTime24"></a>Response time (24h distribution) </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/responseTime24</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/responseTime24</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-354" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-355" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-355" aria-labelledby="react-tabs-354"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"0"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToAssignment"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToResponse"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"1"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToAssignment"</span>: <span class="token number">172156</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToResponse"</span>: <span class="token number">2210956</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">23</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToAssignment"</span>: <span class="token number">176104</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsToResponse"</span>: <span class="token number">3228367</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">29</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportResolutionTime24" data-section-id="operation/reportResolutionTime24" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportResolutionTime24" aria-label="operation/reportResolutionTime24"></a>Resolution time (24h distribution) </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/resolutionTime24</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/resolutionTime24</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-356" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-357" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-357" aria-labelledby="react-tabs-356"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"0"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromCreation"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromAssignment"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"1"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromCreation"</span>: <span class="token number">172156</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromAssignment"</span>: <span class="token number">2210956</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">23</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">23</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">23</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromCreation"</span>: <span class="token number">176104</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"sumSecondsFromAssignment"</span>: <span class="token number">3228367</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromCreation"</span>: <span class="token number">29</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"countFromAssignment"</span>: <span class="token number">29</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">29</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportFailedEmails" data-section-id="operation/reportFailedEmails" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportFailedEmails" aria-label="operation/reportFailedEmails"></a>Failed outgoing emails </h2><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><div><div class="sc-bCwfaz jaCkRh"> Array </div><div class="sc-jQAxuV iglPxx"><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="licenseID"><span class="sc-iemWCZ bOabfE"></span><span>licenseID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="createdAt"><span class="sc-iemWCZ bOabfE"></span><span>createdAt</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <date-time> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Time of reporting</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="email"><span class="sc-iemWCZ bOabfE"></span><span>email</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Email address that failed</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="type"><span class="sc-iemWCZ bOabfE"></span><span>type</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">any</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"hardBounce"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spamNotification"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"spamComplaint"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"unsubscribed"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Cause of failure</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="ticketID"><span class="sc-iemWCZ bOabfE"></span><span>ticketID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string or null</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>ID of a ticket related to the message</p> </div></div></div></td></tr></tbody></table></div><div class="sc-iwajpm kHKMOg"></div></div></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/failedEmails</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/failedEmails</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-358" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-359" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-359" aria-labelledby="react-tabs-358"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">[</span><span class="ellipsis"></span><ul class="array collapsible"><li><div class="hoverable "><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"licenseID"</span>: <span class="token number">1338</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"createdAt"</span>: <span class="token string">"2019-08-24T14:15:22Z"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"email"</span>: <span class="token string">"spam-trap@example.com"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"type"</span>: <span class="token string">"hardBounce"</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"ticketID"</span>: <span class="token string">"f56caf69-3f05-4386-9567-fdc909d7ad77"</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">]</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportStatusDuration" data-section-id="operation/reportStatusDuration" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportStatusDuration" aria-label="operation/reportStatusDuration"></a>Tickets status duration </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/statusDuration</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/statusDuration</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-360" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-361" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-361" aria-labelledby="react-tabs-360"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"0"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"open"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"pending"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"onhold"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"1"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"open"</span>: <span class="token number">172156</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"pending"</span>: <span class="token number">2210956</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"onhold"</span>: <span class="token number">23</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">23</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"open"</span>: <span class="token number">176104</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"pending"</span>: <span class="token number">3228367</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"onhold"</span>: <span class="token number">29</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">29</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportStatusDurationTotal" data-section-id="operation/reportStatusDurationTotal" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportStatusDurationTotal" aria-label="operation/reportStatusDurationTotal"></a>Tickets status duration total </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="open"><span class="sc-iemWCZ bOabfE"></span><span>open</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="pending"><span class="sc-iemWCZ bOabfE"></span><span>pending</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="onhold"><span class="sc-iemWCZ bOabfE"></span><span>onhold</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="count"><span class="sc-iemWCZ bOabfE"></span><span>count</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/statusDurationTotal</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/statusDurationTotal</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-362" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-363" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-363" aria-labelledby="react-tabs-362"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"open"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"pending"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"onhold"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"count"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportStatusDurationPerAgent" data-section-id="operation/reportStatusDurationPerAgent" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportStatusDurationPerAgent" aria-label="operation/reportStatusDurationPerAgent"></a>Tickets status duration per agent </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/statusDurationPerAgent</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/statusDurationPerAgent</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-364" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-365" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-365" aria-labelledby="react-tabs-364"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"0"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"open"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"pending"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"onhold"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"1"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"open"</span>: <span class="token number">172156</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"pending"</span>: <span class="token number">2210956</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"onhold"</span>: <span class="token number">23</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">23</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"open"</span>: <span class="token number">176104</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"pending"</span>: <span class="token number">3228367</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"onhold"</span>: <span class="token number">29</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">29</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div><div id="operation/reportStatusDurationPerTeam" data-section-id="operation/reportStatusDurationPerTeam" class="sc-eCApnc liLqNm"><div class="sc-iCoGMd gLxhOh"><div class="sc-hKFxyN juinod"><h2 class="sc-pNWdM HivdZ"><a class="sc-crzoAE iUxAWq" href="#operation/reportStatusDurationPerTeam" aria-label="operation/reportStatusDurationPerTeam"></a>Tickets status duration per team </h2><div><h5 class="sc-iqAclL eONCmm">query Parameters</h5><table class="sc-hHEiqL VCQHZ"><tbody><tr><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI eQzShU ihkizP" kind="field" title="range"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>range</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>time range and step</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="agentID"><span class="sc-iemWCZ bOabfE"></span><span>agentID</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">agentID=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>limit to agent's tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="tagIDs[]"><span class="sc-iemWCZ bOabfE"></span><span>tagIDs[]</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV">Array of </span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">strings</span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC"> <uuid> </span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (ID) </span><span> <span class="sc-fbIWvP sc-bTDOke CMpTe faKXyM"> unique </span></span></div> <div><span class="sc-fbIWvP CMpTe"> Example: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">tagIDs[]=42e113f9-9353-4e89-9f68-69b92f423b0c</span></div><div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tags</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="hasTags"><span class="sc-iemWCZ bOabfE"></span><span>hasTags</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"Y"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"N"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"0"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"1"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Limit to tagged/untagged tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="spam"><span class="sc-iemWCZ bOabfE"></span><span>spam</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">boolean</span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">false</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Include spam tickets</p> </div></div></div></td></tr><tr><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priority"><span class="sc-iemWCZ bOabfE"></span><span>priority</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">integer</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriority) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">-10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">0</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">10</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">20</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority</p> </div></div></div></td></tr><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT mZBDI eQzShU" kind="field" title="priorityOp"><span class="sc-iemWCZ bOabfE"></span><span>priorityOp</span></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">string</span><span class="sc-fbIWvP sc-dvXYtj CMpTe spbic"> (TicketPriorityOperator) </span></div><div><span class="sc-fbIWvP CMpTe"> Default: </span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span></div><div><span class="sc-fbIWvP CMpTe"> Enum:</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"eq"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lt"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"gte"</span> <span class="sc-fbIWvP sc-hmbstg CMpTe cfctgs">"lte"</span> </div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"><p>Ticket priority operator</p> </div></div></div></td></tr></tbody></table></div><div><h3 class="sc-dTSzeu efuQZt">Responses</h3><div><button class="sc-jXcxbT bCvCHz" aria-expanded="true"><svg class="sc-dIsUp iwWvox" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg><strong class="sc-jlZJtj jSPrUM">200 </strong><span class="sc-Arkif hiqZjc"><p>JSON of report</p> </span></button><div class="sc-eEVmNe bTCzjZ"><h5 class="sc-iqAclL eONCmm">Response Schema: <span class="sc-jcwpoC joKODG">application/json</span></h5><table class="sc-hHEiqL VCQHZ"><tbody><tr class="last undefined"><td class="sc-hBMUJo sc-fFSPTT sc-ckTSus mZBDI fcIjHV ihkizP" kind="additionalProperties" title="property name*"><span class="sc-iemWCZ bOabfE"></span><button aria-label="expand properties"><span>property name*</span><svg class="sc-dIsUp cEsevO" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button></td><td class="sc-bkbkJK jMbnos"><div><div><span class="sc-fbIWvP sc-FRrlG CMpTe bBFKjV"></span><span class="sc-fbIWvP sc-fXazdy CMpTe gJKPGC">object</span></div> <div><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div></div></div></td></tr></tbody></table></div></div></div></div><div class="sc-jSFjdj sc-gKAaRy juZNaQ jZiWFB"><div class="sc-kYPZxB jdCbTS"><button class="sc-dWBRfb fdeuWS"><span type="get" class="sc-jHcXXw eOSpcn http-verb get">get</span><span class="sc-xGAEC jRjoAh">/v1/reports/statusDurationPerTeam</span><svg class="sc-dIsUp gGvkZD" style="margin-right:-25px" version="1.1" viewBox="0 0 24 24" x="0" xmlns="http://www.w3.org/2000/svg" y="0" aria-hidden="true"><polygon points="17.3 8.3 12 13.6 6.7 8.3 5.3 9.7 12 16.4 18.7 9.7 "></polygon></svg></button><div aria-hidden="true" class="sc-bQCEYZ gBwOdz"><div class="sc-fXgAZx fKFAhr"><div class="sc-iBzEeX sc-cOifOu dFWqin locZZC"></div><div tabindex="0" role="button"><div class="sc-EZqKI bYHJii"><span>https://api.helpdesk.com</span>/v1/reports/statusDurationPerTeam</div></div></div></div></div><div><h3 class="sc-kEqXSa iXmHCl"> Response samples </h3><div class="sc-carFqZ doEnqD" data-tabs="true"><ul class="react-tabs__tab-list" role="tablist"><li class="tab-success react-tabs__tab--selected" role="tab" id="react-tabs-366" aria-selected="true" aria-disabled="false" aria-controls="react-tabs-367" tabindex="0">200</li></ul><div class="react-tabs__tab-panel react-tabs__tab-panel--selected" role="tabpanel" id="react-tabs-367" aria-labelledby="react-tabs-366"><div><div class="sc-hhIiOg lhdonw"><span class="sc-oeezt dfDSIr">Content type</span><div class="sc-eJocfa gdzbsG">application/json</div></div><div class="sc-gGLxEB hINeXe"><div class="sc-iNiQyp cVHUjN"><div class="sc-efHYUO eQQUSD"><button><div class="sc-khIgEk llGFDD">Copy</div></button><button> Expand all </button><button> Collapse all </button></div><div class="sc-iBzEeX dFWqin sc-jffHpj fqzhkP"><div class="redoc-json"><code><button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable "><span class="property token string">"0"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"open"</span>: <span class="token number">74342</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"pending"</span>: <span class="token number">1272554</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"onhold"</span>: <span class="token number">36</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">36</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"1"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"open"</span>: <span class="token number">172156</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"pending"</span>: <span class="token number">2210956</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"onhold"</span>: <span class="token number">23</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">23</span></div></li></ul><span class="token punctuation">}</span><span class="token punctuation">,</span></div></li><li><div class="hoverable "><span class="property token string">"2"</span>: <button class="collapser" aria-label="collapse"></button><span class="token punctuation">{</span><span class="ellipsis"></span><ul class="obj collapsible"><li><div class="hoverable collapsed"><span class="property token string">"open"</span>: <span class="token number">176104</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"pending"</span>: <span class="token number">3228367</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"onhold"</span>: <span class="token number">29</span><span class="token punctuation">,</span></div></li><li><div class="hoverable collapsed"><span class="property token string">"count"</span>: <span class="token number">29</span></div></li></ul><span class="token punctuation">}</span></div></li></ul><span class="token punctuation">}</span></code></div></div></div></div></div></div></div></div></div></div></div></div><div class="sc-kizEQm giVbHF"></div></div></div> <script> const __redoc_state = {"menu":{"activeItemIdx":-1},"spec":{"data":{"openapi":"3.0.0","info":{"title":"HelpDesk API","version":"1.0.0","description":"<script type=\"text/javascript\">\n (function(window, document, dataLayerName, id) {\n window[dataLayerName]=window[dataLayerName]||[],window[dataLayerName].push({start:(new Date).getTime(),event:\"stg.start\"});var scripts=document.getElementsByTagName('script')[0],tags=document.createElement('script');\n function stgCreateCookie(a,b,c){var d=\"\";if(c){var e=new Date;e.setTime(e.getTime()+24*c*60*60*1e3),d=\"; expires=\"+e.toUTCString()}document.cookie=a+\"=\"+b+d+\"; path=/\"}\n var isStgDebug=(window.location.href.match(\"stg_debug\")||document.cookie.match(\"stg_debug\"))&&!window.location.href.match(\"stg_disable_debug\");stgCreateCookie(\"stg_debug\",isStgDebug?1:\"\",isStgDebug?14:-1);\n var qP=[];dataLayerName!==\"dataLayer\"&&qP.push(\"data_layer_name=\"+dataLayerName),isStgDebug&&qP.push(\"stg_debug\");var qPString=qP.length>0?(\"?\"+qP.join(\"&\")):\"\";\n tags.async=!0,tags.src=\"//livechat.containers.piwik.pro/\"+id+\".js\"+qPString,scripts.parentNode.insertBefore(tags,scripts);\n !function(a,n,i){a[n]=a[n]||{};for(var c=0;c<i.length;c++)!function(i){a[n][i]=a[n][i]||{},a[n][i].api=a[n][i].api||function(){var a=[].slice.call(arguments,0);\"string\"==typeof a[0]&&window[dataLayerName].push({event:n+\".\"+i+\":\"+a[0],parameters:[].slice.call(arguments,1)})}}(i[c])}(window,\"ppms\",[\"tm\",\"cm\"]);\n })(window, document, 'dataLayer', '28a0a095-db17-4f24-8d11-19c9de6721cc');\n<\/script><noscript><iframe src=\"//livechat.containers.piwik.pro/28a0a095-db17-4f24-8d11-19c9de6721cc/noscript.html\" height=\"0\" width=\"0\" style=\"display:none;visibility:hidden\"></iframe></noscript>\n# Introduction\n\nThis document describes the public API of [HelpDesk Product](https://www.helpdesk.com/)\n\n# Authentication\n\nHelpDesk API shares an authentication and authorization system with [LiveChat](https://livechat.com). More details can be found in [Authorization Documentation](https://developers.livechat.com/docs/authorization).\n\nEndpoints require `Authorization` HTTP header. Authorization methods include:\n\n - Personal Access Tokens (good for testing and development pruposes). PATs can be created using [Developers Console](https://developers.livechat.com/console/) in the **Tools / Personal Access Tokens** section. Please use your HelpDesk credentials to log into the console. Please use `accounts--my:ro` scope to generate the token. After generating a token, use Basic authentication scheme with **account_id** displayed in Developers Console as the user name and generated token as a password. [Detailed instructions](https://developers.livechat.com/docs/authorization/authorizing-api-calls/#personal-access-tokens). \n - OAuth 2 Authorization Code Grant flow (recommended for production deployment) - details of implementation are described in [Authorization code grant](https://developers.livechat.com/docs/authorization/authorizing-api-calls/#authorization-code-grant) documentation.\n - Other possible options are described in the [Use cases](https://developers.livechat.com/docs/authorization/authorizing-api-calls/#use-cases) documentation section.\n\n# Common notions\n\n## Relative dates and date/time ranges\n\nAll date/time ranges are half-open, i.e. `[from, to)`\n\nIn addition to absolute timestamps/dates, it is possible to specify relative dates in the format:\n- `[-+][number][hHdDM]`. `Sign (+ or -)` denotes relation to the current timestamp\n- `number` denotes the number of units\n- `unit` represent minutes (`n`), hours (`h`), days (`d`) and months (`m`). \n\nLowercase units are relative to the current timestamp and uppercase units are relative to the start of current truncated period.\n\nExamples:\n\n| Relative date | Description |\n|-|-|\n| `-2d` | 48 hours before now |\n| `+1m` | 1 month from now in the future |\n| `-0M` | start of current month |\n| `-1M` | start of last month |\n| `-0D` | last midnight |\n| `-10n` | 10 minutes before now |\n\n## Ticket silos (folders)\n\nTickets are stored in the following silos:\n\n- `tickets`: recent tickets with read/write access\n- `archive`: archived tickets with read-only access\n- `spam`: spam tickets with read-only access (purged after 60 days since the last update)\n- `trash`: deleted tickets with read-only access (purged after 30 days since the last update)\n\nImportant notes about silos:\n- When listing tickets, it is required to specify the silo name if the listing should contain tickets stored in a silo other than `tickets`.\n- To move a ticket to another silo, use [PUT /tickets/{ticket_id}/silo](#operation/ticketUpdateChangeSilo) endpoint.\n\n# Gotchas\n\n## User-Agent header\n\nWe advise always including `User-Agent` header in API requests. Requests missing it might be blocked by intermediary services.\n\n# HelpDesk apps\n\nWe try to give our developers as many opportunities to suit their business as possible. One of the ways to do that is the possibility of developing integrations for HelpDesk.\n\nIntegrations are created through our [Developer Console](https://developers.livechat.com/console/), your own developer portal allowing you to build and publish apps on the Marketplace. \n\nTo read more about how to develop integrations for HelpDesk, go to the [Building HelpDesk apps tutorial](https://developers.livechat.com/docs/getting-started/helpdesk-apps).\n","x-logo":{"url":"https://www.helpdesk.com/helpdesk-logo.svg","altText":"HelpDesk logo"},"contact":{"email":"support@helpdesk.com","url":"https://www.helpdesk.com"}},"servers":[{"url":"https://api.helpdesk.com"}],"x-tagGroups":[{"name":"Account and users","tags":["Licenses","Agents","Subscriptions","Teams","Templates","Audit log"]},{"name":"Tickets","tags":["Tickets","Imported tickets","Tags","Transactions","Custom fields"]},{"name":"Email management","tags":["Email domains","Mailboxes (inboxes)","Reply addresses","Spam management"]},{"name":"Automation","tags":["Canned responses","Rules","Macros","Views","Webhooks"]},{"name":"Reports and data","tags":["Reports"]}],"tags":[{"name":"Licenses","description":"The license describes a customer account. Contains:\n - [Subscription](#tag/Subscriptions) information (selected plan, number of agent slots)\n - Global license settings\n - Default team designation. The default team is selected among all teams and serves as a default/fallback mechanism, every place team can't be determined or hasn't been specified\n - Default template. The default template is served if the team hasn't got its own template set\n"},{"name":"Agents","description":"Agent represent single agent account on a license. Contains:\n - teams agent belongs to\n - agent individual settings like notification preferences, avatars etc.\n - agent role (`owner`, `normal`, `viewer`)\n"},{"name":"Custom fields","description":"Custom fields are customer defined fields in ticket. Tickets are created in license scope, visibility is set per team(s). \n\nThere are four types of custom fields (single line, multi line, url and date). \n\nEvery custom field has edit permission level:\n- normal, value editable by any agent in tickets view\n- owner, value editable by admins only in tickets view\n- read only, value not editable on interface, only via API\n\nEvery custom field can be deactivated (hidden in interface).\n\nAmount of active custom fields is limited per license in license settings by `maxCustomFieldsActive` value.\n\nOnly custom field that is not used in any ticket can be deleted.\n"},{"name":"Transactions","description":"\nTransactions represent volatile sets of uploaded attachments used while modifying various elements in HelpDesk such as ticket messages, agent signatures etc.\n\n## Basic flow\n\nTransactions are volatile. Transaction exists only until it is used in another `POST` or `PATCH` method. Unused transactions are purged after 24 hours along with uploaded attachments with exception of \"external\" attachments i.e. attachments copied from another entities like agent signatures etc.\n\nTransactions have types. Currently `ticket`, `agent`, `templateLogo` and `cannedResponse`. The type determines path of uploaded attachment and the entity in which it can be used.\n\nUpon creation, transaction needs entity ID and can only be used in this entity afterwards - this allows to keep consistent naming in S3 paths. The exception to this rule is creating transaction for a ticket, template or canned response that don't exist yet. In this case entity ID should not be provided - it will be generated automatically and will determine final ID of created ticket, template or canned response.\n\n### Create transaction\n\n```\nPOST /v1/transactions\n\n{\n // only one field allowed:\n \"ticketID\": \"UUID\", // do not add when ticket does not exist yet\n \"agentID\": \"UUID\", // use when uploading attachments for agent signature\n \"templateID\": \"UUID\", // do not add when template does not exist yet\n \"cannedResponseID\": \"UUID\", // do not add when canned resposne does not exist yet\n}\n```\n\nThis yields:\n\n```\n{\n\"ID\": \"9a1e8a52-e7f2-4f59-8b45-a1643d28c460\",\n\"type\": \"ticket\",\n\"createdAt\": \"2020-03-24T13:58:12.288Z\",\n\"attachments\": []\n}\n```\n\n### Upload file\n\n```\nPOST /v1/transactions/9a1e8a52-e7f2-4f59-8b45-a1643d28c460/attachments\n```\n\nUse multipart with `attachments` as key. Multiple files are allowed.\n\nResult:\n\n```\n[\n{\n \"ID\": \"af367f6b-5b8b-4468-a2ef-4990114d968a\",\n \"cid\": \"af367f6b-5b8b-4468-a2ef-4990114d968a\",\n \"url\": \"https://cdn-labs.livechat-static.com/api/file/helpdesk/att/1338/9a1e8a52-e7f2-4f59-8b45-a1643d28c460/9ce3d7c1ada659d0cf2da321ef41a4628192875aa7e0c80627b4243140ab02ae/earl.png\",\n \"name\": \"earl.png\",\n \"type\": \"image/png\",\n \"size\": 25670\n}\n]\n```\n\n### Remove uploaded file from transaction\n\n```\nDELETE /v1/transactions/9a1e8a52-e7f2-4f59-8b45-a1643d28c460/attachments/af367f6b-5b8b-4468-a2ef-4990114d968a\n```\n\nResult:\n\n```\n\"OK\"\n```\n\n### Add attachments from agent signature\n\n```\nPOST /v1/transactions/6456b4e5-1e8f-4029-86f7-1e534d020225/attachments\n\n{\n\"agentID\": \"GUID\" // copy attachments from this agent's signature\n}\n```\n\nResult:\n\n```\n[\n{\n \"ID\": \"44b004b7-2efd-4f73-b9f5-ac927816f18b\",\n \"cid\": \"44b004b7-2efd-4f73-b9f5-ac927816f18b\",\n \"url\": \"https://cdn-labs.livechat-static.com/api/file/helpdesk/att/1338/agent/ff623067-ba81-4613-bfa8-1c558e3a58f0/9ce3d7c1ada659d0cf2da321ef41a4628192875aa7e0c80627b4243140ab02ae/earl.png\",\n \"name\": \"earl.png\",\n \"type\": \"image/png\",\n \"size\": 25670\n},\n{\n \"ID\": \"a1fbb278-0bca-4eba-baa8-48cc9d1f1abc\",\n \"cid\": \"a1fbb278-0bca-4eba-baa8-48cc9d1f1abc\",\n \"url\": \"https://cdn-labs.livechat-static.com/api/file/helpdesk/att/1338/agent/ff623067-ba81-4613-bfa8-1c558e3a58f0/9ce3d7c1ada659d0cf2da321ef41a4628192875aa7e0c80627b4243140ab02ae/earl.png\",\n \"name\": \"earl.png\",\n \"type\": \"image/png\",\n \"size\": 25670\n}\n]\n```\n\n## Common tasks\n\n### Change attachments in agent signature\n\n1. Create transaction of type `agent`\n\n```\nPOST /v1/transactions HTTP/1.1\n\nagentID=ff623067-ba81-4613-bfa8-1c558e3a58f0\n```\n\n2. Upload attachments\n\n3. Update signature using `transactionID`\n\n```\nPATCH /v1/agents/ff623067-ba81-4613-bfa8-1c558e3a58f0 HTTP/1.1\n\nsignature.text=test\ntransactionID=6efd3115-cf6e-4b2c-83d1-03fa5470c625\n```\n"},{"name":"Email domains","description":"Email domain represent a domain with records authorizing HelpDesk to send emails on behalf of email owner. This allows for using original license owner domain for ticket communication. To achieve seamless end-user experience, additional setup of mailboxes (inboxes) and reply addresses is required."},{"name":"Subscriptions","description":"Subscription represent currently selected plan and number of paid agent slots. Changing these parameters **will cuase credit card to be charged**."},{"name":"Teams","description":"Teams group agents. Every ticket is always assigned to specific team. At any given time one of the teams has to be designated as a default (fallback) team.\n"},{"name":"Templates","description":"Teamplate describes HTML (or Visual) and plaintext version of every email sent to end-user. Templates can be used to customize these messages.\n"},{"name":"Audit log","description":"Audit log contains all changes made in the system.\n"},{"name":"Mailboxes (inboxes)","description":"Mailboxes (inboxes) are virtual email addresses provided by HelpDesk as an entry point for all email communcation. All messages that create tickets should be forwarded to one of the mailboxes. Each mailbox can be set to route incomming tickets to specific teams and optionally agents. Mailbox can also have a reply address customized allowing reply to be sent from different `From` address for each mailbox.\n\nDefault mailbox is built in and can't be removed. It also won't be listed in `GET` responses.\n"},{"name":"Reply addresses","description":"Reply addresses are created automatically when configuring a mailbox with custom reply address. When this happens, an automatic verification message is being sent to verify, that reply address correctly forwards messages back to one of the mailboxes. This is to ensure that end-user will always be able to reply to agent's message."},{"name":"Spam management","description":"Trusting and blocking emails/domains can be used to force message from specific sender to spam (block) or ignore spam filters (trust). In case of conflicting entries, more specific entry has precedence over more general (email is more important than domain). Adding an address or a domain to one list automatically removes it from the other."},{"name":"Canned responses","description":"Canned responses represent short templates of replies fragments that can be used during message composition in the app."},{"name":"Rules","description":"Rules allow automated processing of tickets. Rules are executed for every ticket during creation or any change that modifies the ticket. A rule consists of conditions (triggers) and actions. When every (or any - depending on quantifier) trigger is fulfilled, all action in the rule are being performed."},{"name":"Macros","description":"Macros enable batch processing of tickets. A macro consists of several actions. When a user triggers a macro, all the actions within it are executed on the ticket. The number of macros is limited to 20 shared macros per license and 20 private macros per user."},{"name":"Views","description":"Views are materialized ticket filters. Every ticket filter set can be saved as a view. Views are created per agent."},{"name":"Webhooks","description":"Webhooks represent HTTP addresses that are being requested every time an event occurs.\nWebhook payload for `tickets.*` webhooks (`POST` request with `application/json` payload):\n```\n {\n eventType: <webhook event type>,\n createdAt: <webhook event timestamp>,\n payload: {\n <new ticket content>\n }\n }\n```\n\nWebhook payload for `tickets.events.*` webhooks (`POST` request with `application/json` payload):\n```\n {\n eventType: <webhook event type>,\n createdAt: <webhook event timestamp>,\n payload: {\n ticket: <new ticket content>\n event: <the event content>\n }\n }\n```\n\nSupported events:\n\n| Event type | Description |\n|-|-|\n| `tickets.create` | New ticket was created |\n| `tickets.update` | Ticket was modified |\n| `tickets.statusChange` | Ticket's status changed (deprecated - please use `tickets.events.status` instead) |\n| `tickets.events.status` | Ticket's status changed |\n| `tickets.events.priority` | Ticket's priority changed |\n| `tickets.events.message` | New message in ticket |\n| `tickets.events.tags` | Ticket's tags changed |\n| `tickets.events.followers` | Ticket's followers changed |\n| `tickets.events.assignment` | Ticket's assignment changed |\n\n\nThe request will be retried for about 24 hours with increasing interval in case endpoint responds with HTTP code different than `200`.\n"}],"paths":{"/v1/agents":{"get":{"operationId":"agentsList","summary":"List agents","tags":["Agents"],"responses":{"200":{"description":"A JSON Array of agents","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/AgentResult"}}}}}}},"post":{"operationId":"agentCreate","summary":"Create agent","tags":["Agents"],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/AgentCreate"}}}},"responses":{"200":{"description":"created agent","content":{"application/json":{"schema":{"$ref":"#/components/schemas/AgentResult"}}}}}},"patch":{"operationId":"agentUpdateBatch","summary":"Batch update agents","tags":["Agents"],"requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"ids":{"type":"array","items":{"$ref":"#/components/schemas/ID"}},"fields":{"$ref":"#/components/schemas/AgentUpdateBatch"}}}}}},"responses":{"200":{"description":"created agent","content":{"application/json":{"schema":{"$ref":"#/components/schemas/AgentResult"}}}}}}},"/v1/agents/{agentID}":{"get":{"operationId":"agentsRead","summary":"Get agent","tags":["Agents"],"parameters":[{"in":"path","name":"agentID","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"JSON of agent","content":{"application/json":{"schema":{"$ref":"#/components/schemas/AgentResult"}}}}}},"patch":{"operationId":"agentUpdate","summary":"Update 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response","tags":["Canned responses"],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CannedResponseCreate"}}}},"responses":{"200":{"description":"created agent","content":{"application/json":{"schema":{"$ref":"#/components/schemas/CannedResponseResult"}}}}}}},"/v1/cannedResponses/{cannedResponseID}":{"get":{"operationId":"cannedResponsesRead","summary":"Get canned response","tags":["Canned responses"],"parameters":[{"in":"path","name":"cannedResponseID","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"JSON of canned response","content":{"application/json":{"schema":{"$ref":"#/components/schemas/CannedResponseResult"}}}}}},"patch":{"operationId":"cannedResponseUpdate","summary":"Update canned response","tags":["Canned responses"],"parameters":[{"in":"path","name":"cannedResponseID","schema":{"type":"string"},"required":true}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CannedResponseUpdate"}}}},"responses":{"200":{"description":"updated canned response","content":{"application/json":{"schema":{"$ref":"#/components/schemas/CannedResponseResult"}}}}}},"delete":{"operationId":"cannedResponseDelete","summary":"Delete canned response","tags":["Canned responses"],"parameters":[{"in":"path","name":"cannedResponseID","schema":{"type":"string"},"required":true}],"responses":{"200":{"$ref":"#/components/responses/200Delete"}}}},"/v1/customFields":{"get":{"operationId":"customFieldsList","summary":"List custom fields","tags":["Custom fields"],"responses":{"200":{"description":"A JSON Array of custom fields","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/CustomFieldResult"}}}}}}},"post":{"operationId":"customFieldsCreate","summary":"Create custom field","tags":["Custom fields"],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CustomFieldCreate"}}}},"responses":{"200":{"description":"created custom field","content":{"application/json":{"schema":{"$ref":"#/components/schemas/CustomFieldResult"}}}}}}},"/v1/customFields/{customFieldID}":{"get":{"operationId":"customFieldsRead","summary":"Get custom field","tags":["Custom fields"],"parameters":[{"in":"path","name":"customFieldID","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"JSON of custom field","content":{"application/json":{"schema":{"$ref":"#/components/schemas/CustomFieldResult"}}}}}},"patch":{"operationId":"customFieldUpdate","summary":"Update custom field","tags":["Custom fields"],"parameters":[{"in":"path","name":"customFieldID","schema":{"type":"string"},"required":true}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CustomFieldUpdate"}}}},"responses":{"200":{"description":"updated custom field","content":{"application/json":{"schema":{"$ref":"#/components/schemas/CustomFieldResult"}}}}}},"delete":{"operationId":"customFieldDelete","summary":"Delete custom field","tags":["Custom fields"],"parameters":[{"in":"path","name":"customFieldID","schema":{"type":"string"},"required":true}],"responses":{"200":{"$ref":"#/components/responses/200Delete"}}}},"/v1/emailDomains":{"get":{"operationId":"emailDomainsList","summary":"Email domains list","tags":["Email domains"],"responses":{"200":{"description":"A JSON Array of emailDomains","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/EmailDomainResult"}}}}}}},"post":{"operationId":"emailDomainCreate","summary":"Create email domain","tags":["Email domains"],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/EmailDomainCreate"}}}},"responses":{"200":{"description":"created email domain","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EmailDomainResult"}}}}}}},"/v1/emailDomains/{emailDomainID}":{"get":{"operationId":"emailDomainRead","summary":"Get email domain","tags":["Email domains"],"parameters":[{"in":"path","name":"emailDomainID","schema":{"$ref":"#/components/schemas/ID"},"required":true}],"responses":{"200":{"description":"JSON of email domain","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EmailDomainResult"}}}}}},"delete":{"operationId":"emailDomainDelete","summary":"Delete email domain","tags":["Email domains"],"parameters":[{"in":"path","name":"emailDomainID","description":"EmailDomain ID or name","schema":{"oneOf":[{"$ref":"#/components/schemas/ID"},{"$ref":"#/components/schemas/properties-name"}]},"required":true}],"responses":{"200":{"$ref":"#/components/responses/200Delete"}}}},"/v1/emailDomains/{emailDomainID}/verify":{"post":{"operationId":"emailDomainVerift","summary":"Verify email domain","tags":["Email domains"],"parameters":[{"in":"path","name":"emailDomainID","description":"EmailDomain ID","schema":{"$ref":"#/components/schemas/ID"},"required":true}],"responses":{"200":{"description":"Email domain status","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EmailDomainResult"}}}}}}},"/v1/emailDomains/available":{"get":{"operationId":"emailDomainsAvailability","summary":"Check domain availability","tags":["Email domains"],"parameters":[{"in":"query","name":"name","schema":{"type":"string","description":"Domain name prefix to check - `<name>.helpdesk.com` will be checked.\n"},"required":true}],"responses":{"200":{"description":"Information on availability","content":{"application/json":{"schema":{"type":"object","properties":{"available":{"type":"boolean","description":"Is domain available"}}}}}}}}},"/v1/mailboxes":{"get":{"operationId":"mailboxesList","summary":"List mailboxes","tags":["Mailboxes (inboxes)"],"responses":{"200":{"description":"A JSON Array of mailboxes","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/MailboxResult"}}}}}}},"post":{"operationId":"mailboxesCreate","summary":"Create mailbox","tags":["Mailboxes (inboxes)"],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/MailboxCreate"}}}},"responses":{"200":{"description":"created mailbox","content":{"application/json":{"schema":{"$ref":"#/components/schemas/MailboxResult"}}}}}}},"/v1/mailboxes/{mailboxID}":{"get":{"operationId":"mailboxRead","summary":"Get mailbox","tags":["Mailboxes (inboxes)"],"parameters":[{"in":"path","name":"mailboxID","schema":{"$ref":"#/components/schemas/ID"},"required":true}],"responses":{"200":{"description":"JSON of mailbox","content":{"application/json":{"schema":{"$ref":"#/components/schemas/MailboxResult"}}}}}},"patch":{"operationId":"mailboxUpdate","summary":"Update mailbox","tags":["Mailboxes (inboxes)"],"parameters":[{"in":"path","name":"mailboxID","schema":{"type":"string"},"required":true}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/MailboxUpdate"}}}},"responses":{"200":{"description":"updated mailbox","content":{"application/json":{"schema":{"$ref":"#/components/schemas/MailboxResult"}}}}}},"delete":{"operationId":"mailboxDelete","summary":"Delete mailbox","tags":["Mailboxes (inboxes)"],"parameters":[{"in":"path","name":"mailboxID","schema":{"type":"string"},"required":true}],"responses":{"200":{"$ref":"#/components/responses/200Delete"}}}},"/v1/licenses":{"get":{"operationId":"licensesList","summary":"List licenses","description":"Returns list of licenses. Normally it contains only one element.\n","tags":["Licenses"],"responses":{"200":{"description":"A JSON Array of licenses","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/LicenseResult"}}}}}}},"post":{"operationId":"licensesCreate","summary":"Create license","description":"Creates new license object. Only required during first app login after account in HelpDesk Accounts has been created.\n","tags":["Licenses"],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/LicenseCreate"}}}},"responses":{"200":{"description":"created agent","content":{"application/json":{"schema":{"$ref":"#/components/schemas/LicenseResult"}}}}}}},"/v1/licenses/{licenseID}":{"get":{"operationId":"licensesRead","summary":"Get license","description":"Returns license data by `licenseID`.\n","tags":["Licenses"],"parameters":[{"in":"path","name":"licenseID","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"JSON of license","content":{"application/json":{"schema":{"$ref":"#/components/schemas/LicenseResult"}}}}}},"patch":{"operationId":"LicenseUpdate","summary":"Update license","description":"Allows changing license settings:\n - default team\n - default template\n - company name\n","tags":["Licenses"],"parameters":[{"in":"path","name":"licenseID","schema":{"type":"string"},"required":true}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/LicenseUpdate"}}}},"responses":{"200":{"description":"updated canned response","content":{"application/json":{"schema":{"$ref":"#/components/schemas/LicenseResult"}}}}}}},"/v1/licenses/{licenseID}/forwardingInstructions":{"put":{"operationId":"licenseSendForwardingInstuctions","summary":"Send forwarding instructions","description":"Sends email with instructions on setting up email forwarding.\n","tags":["Licenses"],"parameters":[{"in":"path","name":"licenseID","schema":{"type":"string"},"required":true}],"requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"email":{"type":"string"}},"required":["email"]}}}},"responses":{"200":{"description":"sending confirmation","content":{"application/json":{"schema":{"type":"string","value":"OK"}}}}}}},"/v1/replyAddresses":{"get":{"operationId":"replyAddressesList","summary":"List reply addresses","tags":["Reply addresses"],"responses":{"200":{"description":"A JSON Array of reply addresses","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/ReplyAddressResult"}}}}}}},"post":{"operationId":"replyAddressesCreate","summary":"Create reply address","tags":["Reply addresses"],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ReplyAddressCreate"}}}},"responses":{"200":{"description":"created reply address","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ReplyAddressResult"}}}}}}},"/v1/replyAddresses/{replyAddressID}":{"get":{"operationId":"replyAddressRead","summary":"Get reply address","tags":["Reply addresses"],"parameters":[{"in":"path","name":"replyAddressID","schema":{"$ref":"#/components/schemas/ID"},"required":true}],"responses":{"200":{"description":"JSON of reply address","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ReplyAddressResult"}}}}}},"delete":{"operationId":"replyAddressDelete","summary":"Delete reply address","tags":["Reply addresses"],"parameters":[{"in":"path","name":"replyAddressID","schema":{"$ref":"#/components/schemas/ID"},"required":true}],"responses":{"200":{"$ref":"#/components/responses/200Delete"}}}},"/v1/reports":{"post":{"operationId":"reportsCreate","summary":"Create custom report","tags":["Reports"],"requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"type":{"type":"string","enum":["raw"],"description":"Report type. Must be `raw`."},"recipients":{"type":"array","description":"Report recipients will receive link to CSV file with generated report.","items":{"type":"string","format":"email","description":"Report recipient email address"}},"range":{"type":"object","description":"Report time range","properties":{"timezone":{"type":"string","default":"UTC"},"from":{"type":"string","format":"date","description":"Absolute date or [relative date](#section/Common-notions/Relative-dates-and-datetime-ranges)\n"},"to":{"type":"string","format":"date","description":"Absolute date or [relative date](#section/Common-notions/Relative-dates-and-datetime-ranges)\n"}}}}}}}},"responses":{"200":{"description":"created report","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ReportResult"}}}}}}},"/v1/reports/newTickets":{"get":{"operationId":"reportNewTickets","summary":"New tickets","tags":["Reports"],"parameters":[{"$ref":"#/components/parameters/range"},{"$ref":"#/components/parameters/agentID"},{"$ref":"#/components/parameters/tagIDs"},{"$ref":"#/components/parameters/hasTags"},{"$ref":"#/components/parameters/teamIDs"},{"$ref":"#/components/parameters/spam"},{"$ref":"#/components/parameters/priority"},{"$ref":"#/components/parameters/priorityOp"}],"responses":{"200":{"description":"JSON of report","content":{"application/json":{"schema":{"type":"object","additionalProperties":{"type":"object","properties":{"newTickets":{"type":"integer"}}},"example":{"2020-07-10T00:00:00+0200":{"newTickets":10},"2020-07-10T01:00:00+0200":{"newTickets":17},"2020-07-10T02:00:00+0200":{"newTickets":4}}}}}}}}},"/v1/reports/ticketSources":{"get":{"operationId":"reportTicketSources","summary":"Ticket sources","tags":["Reports"],"parameters":[{"$ref":"#/components/parameters/range"},{"$ref":"#/components/parameters/agentID"},{"$ref":"#/components/parameters/tagIDs"},{"$ref":"#/components/parameters/hasTags"},{"$ref":"#/components/parameters/teamIDs"},{"$ref":"#/components/parameters/spam"},{"$ref":"#/components/parameters/priority"},{"$ref":"#/components/parameters/priorityOp"}],"responses":{"200":{"description":"JSON of report","content":{"application/json":{"schema":{"type":"object","additionalProperties":{"type":"object","properties":{"api":{"type":"integer"},"email":{"type":"integer"},"integration":{"type":"integer"},"openwidget":{"type":"integer"}}},"example":{"2020-07-10":{"api":0,"email":0,"integration":0,"openwidget":0},"2020-07-11":{"api":0,"email":0,"integration":0,"openwidget":0},"2020-07-12":{"api":0,"email":0,"integration":0,"openwidget":0}}}}}}}}},"/v1/reports/rating":{"get":{"operationId":"reportRating","summary":"Ticket rating","tags":["Reports"],"parameters":[{"$ref":"#/components/parameters/range"},{"$ref":"#/components/parameters/agentID"},{"$ref":"#/components/parameters/tagIDs"},{"$ref":"#/components/parameters/hasTags"},{"$ref":"#/components/parameters/teamIDs"},{"$ref":"#/components/parameters/spam"},{"$ref":"#/components/parameters/priority"},{"$ref":"#/components/parameters/priorityOp"}],"responses":{"200":{"description":"JSON of report","content":{"application/json":{"schema":{"type":"object","additionalProperties":{"type":"object","properties":{"good":{"type":"integer"},"neutral":{"type":"integer"},"c":{"type":"integer"}}},"example":{"2020-07-10":{"good":0,"neutral":0,"bad":0},"2020-07-11":{"good":0,"neutral":0,"bad":0},"2020-07-12":{"good":0,"neutral":0,"bad":0}}}}}}}}},"/v1/reports/agentRating":{"get":{"operationId":"reportAgentRating","summary":"Agent rating","tags":["Reports"],"parameters":[{"$ref":"#/components/parameters/range"},{"$ref":"#/components/parameters/agentID"},{"$ref":"#/components/parameters/tagIDs"},{"$ref":"#/components/parameters/hasTags"},{"$ref":"#/components/parameters/teamIDs"},{"$ref":"#/components/parameters/spam"},{"$ref":"#/components/parameters/priority"},{"$ref":"#/components/parameters/priorityOp"}],"responses":{"200":{"description":"JSON of report","content":{"application/json":{"schema":{"type":"object","additionalProperties":{"type":"object","properties":{"good":{"type":"integer"},"neutral":{"type":"integer"},"bad":{"type":"integer"}}},"example":{"8f27f169-0d9a-4c75-b625-6f4a6388cf63":{"good":2,"neutral":0,"bad":0},"46bf2010-55f4-4ece-9f3a-fe4d520af4bd":{"good":3,"neutral":0,"bad":0}}}}}}}}},"/v1/reports/ratingPerAgent":{"get":{"operationId":"reportRatingPerAgent","summary":"Rating per agent","tags":["Reports"],"parameters":[{"$ref":"#/components/parameters/range"},{"$ref":"#/components/parameters/agentID"},{"$ref":"#/components/parameters/tagIDs"},{"$ref":"#/components/parameters/hasTags"},{"$ref":"#/components/parameters/teamIDs"},{"$ref":"#/components/parameters/spam"},{"$ref":"#/components/parameters/priority"},{"$ref":"#/components/parameters/priorityOp"}],"responses":{"200":{"description":"JSON of report","content":{"application/json":{"schema":{"type":"object","additionalProperties":{"type":"object","properties":{"good":{"type":"integer"},"neutral":{"type":"integer"},"bad":{"type":"integer"}}},"example":{"8f27f169-0d9a-4c75-b625-6f4a6388cf63":{"good":2,"neutral":0,"bad":0},"46bf2010-55f4-4ece-9f3a-fe4d520af4bd":{"good":3,"neutral":0,"bad":0}}}}}}}}},"/v1/reports/ratingPerTeam":{"get":{"operationId":"reportRatingPerTeam","summary":"Rating per 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