CINXE.COM
Data Security : Springer Nature Support
<!DOCTYPE html> <!--[if lt IE 7]><html class="no-js ie6" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if IE 7]><html class="no-js ie7" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if IE 8]><html class="no-js ie8" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if IE 9]><html class="no-js ie9" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if IE 10]><html class="no-js ie10" lang="en" dir="ltr" data-date-format="non_us"><![endif]--> <!--[if (gt IE 10)|!(IE)]><!--><html class="no-js " lang="en" dir="ltr" data-date-format="non_us"><!--<![endif]--> <head> <!-- Title for the page --> <title> Data Security : Springer Nature Support </title> <!-- Meta information --> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="description" content= "" /> <meta name="author" content= "" /> <meta property="og:title" content="Data Security" /> <meta property="og:url" content="https://support.springernature.com/en/support/solutions/articles/6000210497-data-security" /> <meta property="og:description" content=" Unrequested Password Reset Emails If you receive an unrequested password reset email, please do not click on the link or reply as it may be a attempt to gain access to your account. Please contact our Customer Service Team with all the relevant ..." /> <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6000242360/logo/x3Psz3lid2hpA3UrFLLSy7d85eaBVCkSFw.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241125%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20241125T080319Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=57776dd13d1d2aab8f10a32d46bf68d4f6669753664a19e7c7b5166443628594" /> <meta property="og:site_name" content="Springer Nature Support" /> <meta property="og:type" content="article" /> <meta name="twitter:title" content="Data Security" /> <meta name="twitter:url" content="https://support.springernature.com/en/support/solutions/articles/6000210497-data-security" /> <meta name="twitter:description" content=" Unrequested Password Reset Emails If you receive an unrequested password reset email, please do not click on the link or reply as it may be a attempt to gain access to your account. Please contact our Customer Service Team with all the relevant ..." /> <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6000242360/logo/x3Psz3lid2hpA3UrFLLSy7d85eaBVCkSFw.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241125%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20241125T080319Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=57776dd13d1d2aab8f10a32d46bf68d4f6669753664a19e7c7b5166443628594" /> <meta name="twitter:card" content="summary" /> <meta name="keywords" content="CS_email" /> <link rel="canonical" href="https://support.springernature.com/en/support/solutions/articles/6000210497-data-security" /> <link rel='alternate' hreflang="de" href="https://support.springernature.com/de/support/solutions/articles/6000210497-datensicherheit"/> <link rel='alternate' hreflang="en" href="https://support.springernature.com/en/support/solutions/articles/6000210497-data-security"/> <link rel='alternate' hreflang="ja-JP" href="https://support.springernature.com/ja-JP/support/solutions/articles/6000210497-%E3%83%87%E3%83%BC%E3%82%BF%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3"/> <link rel='alternate' hreflang="zh-CN" href="https://support.springernature.com/zh-CN/support/solutions/articles/6000210497-%E6%95%B0%E6%8D%AE%E5%AE%89%E5%85%A8"/> <link rel='alternate' hreflang="zh-TW" href="https://support.springernature.com/zh-TW/support/solutions/articles/6000210497-%E6%95%B8%E6%93%9A%E5%AE%89%E5%85%A8"/> <!-- Responsive setting --> <link rel="apple-touch-icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png" /> <link rel="apple-touch-icon" sizes="72x72" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png" /> <link rel="apple-touch-icon" sizes="114x114" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png" /> <link rel="apple-touch-icon" sizes="144x144" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Open+Sans:400,400italic,600,600italic,700,700italic,300,300italic" type="text/css" /> <link rel="stylesheet" href="//maxcdn.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css" /> <link rel="stylesheet" href="//cdn.jsdelivr.net/jquery.magnific-popup/1.0.0/magnific-popup.css" /> <!-- CMP --> <script src="https://cmp.springernature.com/production_live/en/consent-bundle-80-6.js"></script> <!-- Begin GTM --> <script> window.dataLayer = window.dataLayer || []; window.dataLayer.push({ gaUniversalTrackingId: 'UA-137589144-4' }); </script> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://collect.springernature.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-KTRPH5C');</script> <!-- End Google Tag Manager --> <!-- End GTM --> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script> <!-- Adding meta tag for CSRF token --> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="2fdQ+mKh+X5CpctJCXCI/qzaLonrAw9arK3FnPb6IiBuQH1yjaxXOlBgrfWUK7jl9RWLJ/mEkiO7I8f5i5mpkw==" /> <!-- End meta tag for CSRF token --> <!-- Fav icon for portal --> <link rel='shortcut icon' href='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png' /> <!-- Base stylesheet --> <link rel="stylesheet" media="print" href="https://assets3.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css" /> <link rel="stylesheet" media="screen" href="https://assets6.freshdesk.com/assets/cdn/falcon_portal_utils-8a3bd29b9a0d9073b84cf03839a2c189deb1814f7005c605c7b7dea19acb786d.css" /> <!-- Theme stylesheet --> <link href="/support/theme.css?v=3&d=1732652183" media="screen" rel="stylesheet" type="text/css"> <!-- Google font url if present --> <link href='https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,300italic,700' rel='stylesheet' type='text/css'> <!-- Including default portal based script framework at the top --> <script src="https://assets7.freshdesk.com/assets/cdn/portal_head_v2-36ab34a3681b18368e238876f238180a275ea33aef5344965eaf6f636dc8721b.js"></script> <!-- Including syntexhighlighter for portal --> <script src="https://assets8.freshdesk.com/assets/cdn/prism-2276a193401841df09503806d718e88dcbf9c2117a3b5a1fc1065c2c8d0bc1bd.js"></script> <!-- Access portal settings information via javascript --> <script type="text/javascript"> var portal = {"language":"en","name":"Springer Nature Support","contact_info":"","current_page_name":"article_view","current_tab":"solutions","vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":218250,"preferences":{"bg_color":"#605E60","header_color":"#ebebeb","help_center_color":"#ebebeb","footer_color":"#777777","tab_color":"#087be7","tab_hover_color":"#4c4b4b","btn_background":"#ffffff","btn_primary_background":"#6c6a6a","base_font":"Helvetica Neue","text_color":"#333333","headings_font":"Open Sans Condensed","headings_color":"#333333","link_color":"#049CDB","link_color_hover":"#036690","input_focus_ring_color":"#a72763","non_responsive":"false"},"image_placeholders":{"spacer":"https://assets10.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets9.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets9.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":true,"current_object_id":6000210497}; var attachment_size = 20; var blocked_extensions = ""; </script> </head> <body> <!-- Notification Messages --> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="layout layout--anonymous"> <div class="layout__header"> <header class="topbar container" data-topbar> <div class="container-inner"> <div class="topbar__inner"> <div class="topbar__col clearfix"> <div class="logo-wrapper"> <div class="logo"> <a href="/en/support/home"> <!-- <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6000242360/logo/x3Psz3lid2hpA3UrFLLSy7d85eaBVCkSFw.png" alt="Springer Nature Support home page"> --> <img src="https://breezythemes.s3-us-west-2.amazonaws.com/springernature/SN_logo.png" alt="Springer Nature Support home page"> </a> </div> </div> <button type="button" role="button" aria-label="Toggle Navigation" class="lines-button x" data-toggle-menu> <span class="lines"></span> </button> </div> <div class="topbar__col topbar__menu"> <div class="topbar__collapse" data-menu> <div class="topbar__controls topbar__controls--anonymous"> <!-- <a class="btn btn-topbar" href="/en/support/tickets/new">Submit a ticket</a> <a class="btn btn-topbar" href="/support/tickets">My Tickets</a> --> <div class="banner-language-selector pull-right" data-tabs="tabs" data-toggle='tooltip' data-placement="bottom" title=""><ul class="language-options" role="tablist"><li class="dropdown"><h5 class="dropdown-toggle" data-toggle="dropdown"><span>English</span><span class="caret"></span></h5><ul class="dropdown-menu " role="menu" aria-labelledby="dropdownMenu"><li><a class="active" tabindex="-1" href="/en/support/solutions/articles/6000210497-data-security"><span class='icon-dd-tick-dark'></span>English </a></li><li><a class="" tabindex="-1" href="/zh-CN/support/solutions/articles/6000210497-%E6%95%B0%E6%8D%AE%E5%AE%89%E5%85%A8">Chinese</a></li><li><a class="" tabindex="-1" href="/zh-TW/support/solutions/articles/6000210497-%E6%95%B8%E6%93%9A%E5%AE%89%E5%85%A8">Chinese (Traditional)</a></li><li><a class="" tabindex="-1" href="/de/support/solutions/articles/6000210497-datensicherheit">German</a></li><li><a class="" tabindex="-1" href="/ja-JP/support/solutions/articles/6000210497-%E3%83%87%E3%83%BC%E3%82%BF%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3">Japanese</a></li></ul></li></ul></div> <div class="welcome">Welcome <b></b> </div> <b><a href="/en/support/login"><b>Login</b></a></b> </div> </div> </div> </div> </div> </header> <!-- Search and page links for the page --> </div> <div class="layout__content"> <div class="container"> <div class="container-inner clearfix"> <div class="article-page"> <div class="row clearfix"> <div class="column column--sm-8"> <ol class="breadcrumbs"> <li> <a href="/support/home"> Springer Nature Support </a> </li> <li title="Solution home"> <a href="/en/support/solutions">Solution home</a> </li> <li title="General"> <a href="/en/support/solutions/6000021574">General</a> </li> <li title="General"> <a href="/en/support/solutions/folders/6000234409">General</a> </li> </ol> </div> <div class="column column--sm-4"> <div class="search-box search-box--small"> <form class="hc-search-form print--remove" autocomplete="off" action="/en/support/search/solutions" id="hc-search-form" data-csrf-ignore="true"> <div class="hc-search-input"> <label for="support-search-input" class="hide">Enter your search term here...</label> <input placeholder="Enter your search term here..." type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" aria-label="Search" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> Search </span> </button> </div> </form> </div> </div> </div> <div class="row clearfix"> <div class="column column--sm-8"> <article class="article clearfix" itemscope itemtype="http://schema.org/Article"> <header class="article-header"> <h1 class="article__title" itemprop="name"> Data Security </h1> <div class="article-meta"> <div class="article-meta__col article-meta__col--main"> <div class="entry-info"> <div class="entry-info__content"> <div class="meta">Modified on: Fri, 10 Feb, 2023 at 12:38 PM</div> </div> </div> </div> </div> </header> <div class="article__body markdown" itemprop="articleBody"> <p><strong>Unrequested Password Reset Emails</strong></p><p data-identifyelement="515">If you receive an unrequested password reset email, please do not click on the link or reply as it may be a attempt to gain access to your account. Please contact our <strong data-identifyelement="516"><a data-identifyelement="517" href="mailto:customerservice@springernature.com">Customer Service Team</a></strong> with all the relevant details of the communication so we can investigate the matter.</p><p data-identifyelement="518"> </p><p data-identifyelement="521"><strong data-identifyelement="522">Personal Data Emails</strong></p><p data-identifyelement="523">Please be aware that we will never contact customers by email or phone to ask them to provide personal data such as bank account information, credit card details or National Insurance number.</p><p data-identifyelement="524"> </p><p data-identifyelement="526">If you receive any communication of this nature which are presented as being from Springer Nature please do not respond with any information which is being requested, but instead let us know by contacting our <strong data-identifyelement="527"><a data-identifyelement="528" href="mailto:customerservice@springernature.com">Customer Service Team</a></strong> with all relevant details of the communication so we can investigate further.</p><p data-identifyelement="526"> </p><p data-identifyelement="526">However, we may occasionally ask you to confirm your date of birth as part of the customer verification check. The email will come from our dedicated Customer Data Verification team who use the email address: <em><a href="mailto:cssl@springernature.com"></a></em><a href="mailto:cssl@springernature.com"></a><a href="mailto:cssl@springernature.com"><strong>cssl@springernature.com</strong></a><a href="mailto:cssl@springernature.com"></a><em><a href="mailto:cssl@springernature.com"></a></em></p><p data-identifyelement="526"> </p><p data-identifyelement="531">For further information please see our dedicated page concerning <a href="https://www.springernature.com/gp/info/impersonating-spam-email"><strong>phishing and spoofed emails.</strong></a></p><p data-identifyelement="531"> </p><p>Please be alert, we know some of our authors are receiving scam emails requesting payment for submissions. Always check the details with us if you are suspicious, please send to <a href="mailto:customerservice@springernature.com"><strong>customerservice@springernature.com</strong></a> with a copy of any communication you have doubts about.</p> </div> </article> <footer class="article-footer clearfix"> <p class="article-vote" id="voting-container" data-user-id="" data-article-id="6000210497" data-language="en"> Did you find it helpful?<span data-href="/en/support/solutions/articles/6000210497/thumbs_up" class="vote-up a-link" id="article_thumbs_up" data-remote="true" data-method="put" data-update="#voting-container" data-user-id="" data-article-id="6000210497" data-language="en" data-update-with-message="Glad we could be helpful. Thanks for the feedback."> Yes</span><span class="vote-down-container"><span data-href="/en/support/solutions/articles/6000210497/thumbs_down" class="vote-down a-link" id="article_thumbs_down" data-remote="true" data-method="put" data-update="#vote-feedback-form" data-user-id="" data-article-id="6000210497" data-language="en" data-hide-dom="#voting-container" data-show-dom="#vote-feedback-container"> No</span></span></p><a class="hide a-link" id="vote-feedback-form-link" data-hide-dom="#vote-feedback-form-link" data-show-dom="#vote-feedback-container">Send feedback</a><div id="vote-feedback-container"class="hide"> <div class="lead">Sorry we couldn't be helpful. Help us improve this article with your feedback.</div> <div id="vote-feedback-form"> <div class="sloading loading-small loading-block"></div> </div></div> </footer> </div> <div class="column column--sm-4"> <div class="article-sidebar"> <div class="related-articles"> <h4 class="related-articles__title"> Related Articles </h4> <ul class="related-articles__list"> <li> <a href="/en/support/solutions/articles/6000233448-latest-book-shipping-information">Latest Book Shipping Information</a> </li> <li> <a href="/en/support/solutions/articles/6000256267-latest-journal-shipping-information">Latest Journal Shipping Information</a> </li> <li> <a href="/en/support/solutions/articles/6000214294-impact-factors-for-journals">Impact factors for journals</a> </li> <li> <a href="/en/support/solutions/articles/6000218141-how-can-i-obtain-journal-article-reprints-">How can I obtain journal article reprints?</a> </li> <li> <a href="/en/support/solutions/articles/6000228875-recommended-service-discontinued">Recommended service discontinued</a> </li> <li> <a href="/en/support/solutions/articles/6000235653-coronavirus-disease-covid-19-research">Coronavirus disease (COVID-19) research</a> </li> <li> <a href="/en/support/solutions/articles/6000227849-suitable-browsers-for-nature-com">Suitable Browsers for Nature.com</a> </li> <li> <a href="/en/support/solutions/articles/6000223547-advertising-information-for-our-different-brands">Advertising information for our different brands</a> </li> <li> <a href="/en/support/solutions/articles/6000079740-springer-nature-combats-piracy">Springer Nature combats piracy</a> </li> <li> <a href="/en/support/solutions/articles/6000223249-discontinued-and-ceased-journals-published-by-springer-nature">Discontinued and Ceased journals published by Springer Nature</a> </li> <li> <a href="/en/support/solutions/articles/6000231497-genuine-legitimate-springer-nature-payment-requests">Genuine / legitimate Springer Nature payment requests</a> </li> <li> <a href="/en/support/solutions/articles/6000228821-hawaii-general-excise-tax">Hawaii General Excise Tax</a> </li> <li> <a href="/en/support/solutions/articles/6000249671-red-globe-press-rgb-and-macmillan-learning-ml-">Red Globe Press (RGB) and MacMillan Learning (ML)</a> </li> <li> <a href="/en/support/solutions/articles/6000250323-red-globe-press-rgp-and-bloomsbury">Red Globe Press (RGP) and Bloomsbury</a> </li> <li> <a href="/en/support/solutions/articles/6000251275-journal-proposal-to-springer-nature">Journal Proposal to Springer Nature</a> </li> <li> <a href="/en/support/solutions/articles/6000252569-credit-control-communications">Credit Control Communications</a> </li> <li> <a href="/en/support/solutions/articles/6000255911-subscription-cancellations">Subscription Cancellations</a> </li> <li> <a href="/en/support/solutions/articles/6000250352-manage-cookie-settings-on-springer-nature-websites">Manage Cookie Settings on Springer Nature Websites</a> </li> <li> <a href="/en/support/solutions/articles/6000263051-account-deletion">Account Deletion</a> </li> </ul> </div> </div> </div> </div> </div> <script> jQuery('.openchatwidget').on('click',function() { if (window.fcWidget.isOpen() != true) { window.fcWidget.open(); } }); </script> </div> </div> </div> <div class="layout__footer"> <footer class="footer-container container"> <div class="container-inner footer-container__inner"> <div class="row clearfix"> <div class="column column--sm-2"> <span class="footer__header"> Products </span> <ul class="footer-links-list"> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/products/journals" rel="noreferrer"> Journals </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/products/books" rel="noreferrer"> Books </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/products/platforms" rel="noreferrer"> Platforms </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/products/database" rel="noreferrer"> Databases </a></li> </ul> </div> <div class="column column--sm-2"> <span class="footer__header"> Researchers & Partners </span> <ul class="footer-links-list"> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/authors" rel="noreferrer"> Authors </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/editors" rel="noreferrer"> Editors </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/open-research" rel="noreferrer"> Open research </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/societies" rel="noreferrer"> Societies </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/partners" rel="noreferrer"> Partners </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/policies" rel="noreferrer"> Policies </a></li> </ul> </div> <div class="column column--sm-2"> <span class="footer__header"> Librarians </span> <ul class="footer-links-list"> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/librarians" rel="noreferrer"> Overview </a> </li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/librarians/products" rel="noreferrer"> Products </a> </li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/librarians/licensing" rel="noreferrer"> Licensing </a> </li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/librarians/tools-services" rel="noreferrer"> Tools & Services </a> </li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/librarians/manage-your-account" rel="noreferrer"> Account administration </a> </li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/librarians/news-events" rel="noreferrer"> News & Events </a> </li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/librarians/contact-us" rel="noreferrer"> Sales and account contacts </a> </li> </ul> </div> <div class="column column--sm-2"> <span class="footer__header"> Our company </span> <ul class="footer-links-list"> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/group" rel="noreferrer"> Overview </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/group/aboutus" rel="noreferrer"> About us </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/group/careers" rel="noreferrer"> Careers </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/group/education" rel="noreferrer"> Education </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/group/professional" rel="noreferrer"> Professional </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/group/media" rel="noreferrer"> Press office </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/group/locations" rel="noreferrer"> Locations & Contact </a></li> </ul> </div> <div class="column column--sm-2"> <span class="footer__header"> Information </span> <ul class="footer-links-list"> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/shop" rel="noreferrer"> Shop </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://support.springernature.com/support/solutions/articles/6000206179" rel="noreferrer"> Contact </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/legal/imprint/11033518" rel="noreferrer"> Legal notice </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/legal/general-terms-of-use/11033520" rel="noreferrer"> General terms and conditions </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/legal/privacy-statement/11033522" rel="noreferrer"> Privacy Policy </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/legal/privacy-statement/11033522" data-cc-action="preferences" onclick="return false" rel="noreferrer"> Manage cookies </a></li> <li class="footer-links-list__item"><a class="footer-links-list__link" href="https://www.springernature.com/gp/info/accessibility" rel="noreferrer"> Accessibility </a></li> </ul> </div> <div class="column column--sm-2 footer-social-links"> <a href="https://www.facebook.com/SpringerNature/" target="_blank" title="facebook" class="footer-social-link fa fa-facebook"></a> <a href="https://twitter.com/SpringerNature" target="_blank" title="twitter" class="footer-social-link fa fa-twitter"></a> <a href="https://www.linkedin.com/company/springer-nature" target="_blank" title="linkedin" class="footer-social-link fa fa-linkedin"></a> </div> </div> <div class="footer__copyright"> <p>Theme by <a href="https://www.breezythemes.com" target="_blank">Breezy Themes</a> </p> </div> </div> </footer> <a href="#" class="scroll-to-top fa fa-angle-up" data-scroll-to-top></a> </div> </div> <script src="//cdn.jsdelivr.net/jquery.magnific-popup/1.0.0/jquery.magnific-popup.min.js"></script> <script> (function($) { function clipper(min, max){ return function(o){ if(o > max) return max; if(o < min) return min; return o; }; } var BT_SETTINGS = { css: { activeClass: 'is-active', hiddenClass: 'is-hidden' } }; var opacityClipper = clipper(0, 1); var $window = $(window); var $heroUnit = $('[data-hero-unit]'); var $topbar = $('[data-topbar]'); var topbarHeight = parseInt($topbar.height()); var $scrollToTop = $('[data-scroll-to-top]'); var $heroUnitBg; var $searchBox; if ($heroUnit.length) { $heroUnitBg = $heroUnit.find('[data-hero-bg]'); $searchBox = $heroUnit.find('[data-search-box]'); } $scrollToTop.click(function(){ $('html, body').animate({ scrollTop: 0}, 1000); return false; }); var bindEffects = function() { var scrolled = $window.scrollTop(); if (scrolled > topbarHeight) { $scrollToTop.addClass(BT_SETTINGS.css.activeClass); } else { $scrollToTop.removeClass(BT_SETTINGS.css.activeClass); } if ($heroUnit.length) { $heroUnitBg.css({ '-moz-transform': 'translate3d(0px,' + scrolled / -3 + 'px' + ', 0px)', '-webkit-transform': 'translate3d(0px,' + scrolled / -3 + 'px' + ', 0px)', 'transform': 'translate3d(0px,' + scrolled / -3 + 'px' + ', 0px)' }); $searchBox.css({ 'opacity': opacityClipper(1 - opacityClipper(scrolled * 0.003)) }); } }; $window.on('scroll.theme', bindEffects); $('[data-toggle-menu]').click(function(){ $(this).toggleClass(BT_SETTINGS.css.activeClass); $('[data-menu]').toggle(); }); $('.image-with-lightbox').magnificPopup({ type: 'image', closeOnContentClick: true, closeBtnInside: false, fixedContentPos: true, mainClass: 'mfp-with-zoom', // class to remove default margin from left and right side image: { verticalFit: true }, zoom: { enabled: true, duration: 300 // don't foget to change the duration also in CSS } }); $('.image-with-video-icon').magnificPopup({ disableOn: 700, type: 'iframe', mainClass: 'mfp-fade', removalDelay: 160, preloader: false, fixedContentPos: false }); $('.accordion__item-title').on('click', function() { var $title = $(this); $title.toggleClass('accordion__item-title--active'); $title .parents('.accordion__item') .find('.accordion__item-content') .slideToggle(); }); $('.tabs-link').click(function (e) { e.preventDefault(); var $link = $(this); var tabIndex = $link.index(); var $tab = $link.parents('.tabs').find('.tab').eq(tabIndex); $link .addClass(BT_SETTINGS.css.activeClass) .siblings() .removeClass(BT_SETTINGS.css.activeClass); $tab .removeClass(BT_SETTINGS.css.hiddenClass) .siblings('.tab') .addClass(BT_SETTINGS.css.hiddenClass); }); $('.fa-spin').empty(); var $languageButtonText = $('.language-options .dropdown-toggle span:first-child'); if ($languageButtonText.text().replace(/\s/g, '') === 'Chinese') { $languageButtonText.text('Chinese (Simplified)'); } $('.language-options .dropdown-menu li').each(function(i, element) { var $languageListItem = $(element); if ($languageListItem.text().replace(/\s/g, '') === 'Chinese') { $languageListItem.html($languageListItem.html().replace('Chinese', 'Chinese (Simplified)')); } }); (function() { var $articleDate = $('[data-zh-cn-date]'); if (!$articleDate.length) return false; var articleDate = new Date($articleDate.data('zh-cn-date')); var articleDateM = $articleDate.data('zh-cn-date-m'); var year = articleDate.getFullYear(); var month = articleDate.getMonth() + 1; var day = articleDate.getDay(); var dayName = articleDateM.replace(/([^,]+)[\S\s]+/, '$1'); var hours = articleDate.getHours(); var amOrPmName = hours > 12 ? '下午' : '上午'; var time = (hours > 12 ? hours - 12 : hours) + ':' + (articleDate.getMinutes()) $articleDate.text(year + '年' + month + ' 月' + day + '日' + dayName + amOrPmName + time); })(); })(jQuery); </script> <script type='text/javascript'> jQuery( document ).ready(function() { var asset = {"js":"http://assets.chat.freshdesk.com","css":"http://assets1.chat.freshdesk.com","cloudfront":"https://d36mpcpuzc4ztk.cloudfront.net"}; var http_only = ((0 == "1")? true : false); window.FC_HTTP_ONLY = http_only; var fc_isSecured = ((window.location && window.location.protocol == 'https:') && !window.FC_HTTP_ONLY); var fc_CSS = document.createElement('link'); var fc_lang = document.getElementsByTagName('html')[0].getAttribute('lang'); var fc_rtlLanguages = ['ar','he']; var fc_rtlSuffix = (fc_rtlLanguages.indexOf(fc_lang) >= 0) ? "-rtl" : ""; fc_CSS.setAttribute('rel','stylesheet'); fc_CSS.setAttribute('type','text/css'); fc_CSS.setAttribute('href',((fc_isSecured) ? asset.cloudfront : asset.css)+'/css/visitor'+ fc_rtlSuffix +'.css'); document.getElementsByTagName('head')[0].appendChild(fc_CSS); var jsload = (typeof jQuery=='undefined') ? 'visitor-jquery':'visitor'; var fc_JS = document.createElement('script'); fc_JS.type = 'text/javascript'; fc_JS.src = ((fc_isSecured) ? asset.cloudfront : asset.js)+'/js/'+jsload+'.js'; document.body.appendChild(fc_JS); window.livechat_setting = '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'; }); </script> <script src="https://assets10.freshdesk.com/assets/cdn/portal_bottom_v2-0f9ea01af8a42caf474145c4e8c2231938c3a609ae13d5906ad41dbe9d5323f2.js"></script> <script src="https://assets9.freshdesk.com/assets/cdn/redactor-10a54c9b6ce9a442c8a2e6a131947e0d106a4af7c5b98360494520fc5245be28.js"></script> <script src="https://assets9.freshdesk.com/assets/cdn/lang/en-4a75f878b88f0e355c2d9c4c8856e16e0e8e74807c9787aaba7ef13f18c8d691.js"></script> <!-- for i18n-js translations --> <script src="https://assets5.freshdesk.com/assets/cdn/i18n/portal/en-89d70c1cfc14e8bfd1100be59d517490352cdbdeb82858862f30e630a2a10c2a.js"></script> <!-- Including default portal based script at the bottom --> <script> //<![CDATA[ jQuery(document).ready(function() { // Setting the locale for moment js moment.lang('en'); var validation_meassages = {"required":"This field is required.","remote":"Please fix this field.","email":"Please enter a valid email address.","url":"Please enter a valid URL.","date":"Please enter a valid date.","dateISO":"Please enter a valid date ( ISO ).","number":"Please enter a valid number.","digits":"Please enter only digits.","creditcard":"Please enter a valid credit card number.","equalTo":"Please enter the same value again.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. You'll have to be more clever.","messenger_limit_exceeded":"Oops! You have exceeded Messenger Platform's character limit. Please modify your response.","not_equal_to":"This element should not be equal to","email_address_invalid":"One or more email addresses are invalid.","twitter_limit_exceed":"Oops! You have exceeded Twitter's character limit. You'll have to modify your response.","password_does_not_match":"The passwords don't match. Please try again.","valid_hours":"Please enter a valid hours.","reply_limit_exceed":"Your reply was over 2000 characters. You'll have to be more clever.","url_format":"Invalid URL format","url_without_slash":"Please enter a valid URL without '/'","link_back_url":"Please enter a valid linkback URL","requester_validation":"Please enter a valid requester details or <a href=\"#\" id=\"add_requester_btn_proxy\">add new requester.</a>","agent_validation":"Please enter valid agent details","email_or_phone":"Please enter a Email or Phone Number","upload_mb_limit":"Upload exceeds the available 15MB limit","invalid_image":"Invalid image format","atleast_one_role":"At least one role is required for the agent","invalid_time":"Invalid time.","remote_fail":"Remote validation failed","trim_spaces":"Auto trim of leading & trailing whitespace","hex_color_invalid":"Please enter a valid hex color value.","name_duplication":"The name already exists.","invalid_value":"Invalid value","invalid_regex":"Invalid Regular Expression","same_folder":"Cannot move to the same folder.","maxlength_255":"Please enter less than 255 characters","decimal_digit_valid":"Value cannot have more than 2 decimal digits","atleast_one_field":"Please fill at least {0} of these fields.","atleast_one_portal":"Select atleast one portal.","custom_header":"Please type custom header in the format - header : value","same_password":"Should be same as Password","select2_no_match":"No matching %{container} found","integration_no_match":"no matching data...","time":"Please enter a valid time","valid_contact":"Please add a valid contact","field_invalid":"This field is invalid","select_atleast_one":"Select at least one option."} jQuery.extend(jQuery.validator.messages, validation_meassages ); jQuery(".call_duration").each(function () { var format,time; if (jQuery(this).data("time") === undefined) { return; } if(jQuery(this).hasClass('freshcaller')){ return; } time = jQuery(this).data("time"); if (time>=3600) { format = "hh:mm:ss"; } else { format = "mm:ss"; } jQuery(this).html(time.toTime(format)); }); }); // Shortcuts variables var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}}; // Date formats var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}}; var lang = { loadingText: "Please Wait...", viewAllTickets: "View all tickets" }; //]]> </script> <img src='/en/support/solutions/articles/6000210497-data-security/hit' alt='Article views count' aria-hidden='true'/> <script type="text/javascript"> I18n.defaultLocale = "en"; I18n.locale = "en"; </script> </body> </html>