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dir="ltr"><strong>パスワードリセットメールについて</strong> </p><p dir="ltr">パスワードの再設定を促すメールが届いた場合、お客様のアカウントへ不正アクセスをしようとしている可能性がある為、メール内のリンクをクリックしたり返信したりしないでください。関連するすべての情報を添えて<a href="mailto:customerservice@springernature.com" rel="noreferrer" target="_blank"><strong dir="ltr">カスタマーサービス</strong></a>にご連絡ください。弊社にて調査いたします。</p><p dir="ltr"><br></p><p dir="ltr"><br></p><p dir="ltr"><strong dir="ltr">個人データのメール </strong></p><p dir="ltr">なお、弊社よりお客様にメールやお電話で生年月日や銀行口座などの個人情報のご提供をお願いすることは決してございませんので、ご注意ください。 </p><p dir="ltr"><br></p><p dir="ltr">Springer Natureを装ったこの種のメールをお受け取りになられた場合は、要求されている情報を返信されないようにしてください。その代わりに、<a href="mailto:customerservice@springernature.com" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); text-decoration: none; user-select: auto; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"></a><a href="mailto:customerservice@springernature.com" rel="noreferrer" target="_blank"><strong>カスタマーサービス</strong></a>にお問い合わせいただき、そちらのやりとりに関連する全詳細をお知らせください。弊社でさらに調査いたします。 </p><p dir="ltr"><br></p><p dir="ltr">ただし、お客様確認の一環として、生年月日の確認をお願いする場合があります。このメールは、当社の顧客データ確認専門チームから送信され、メールアドレスは<em>cssl@springernature.com</em>となります。</p><p dir="ltr"><br></p><p dir="ltr">詳細につきましては、<a href="https://www.springernature.com/gp/info/impersonating-spam-email" rel="noreferrer" target="_blank"><strong>フィッシングおよびなりすましメールに関する専用ページ</strong></a>をご参照ください。</p><p dir="ltr"><br></p><p>投稿料の支払いを要求する詐欺メールが、一部の著者の方に届いているようですので<strong>ご注意</strong>ください。</p><p>不審に思われた場合は必ず弊社に詳細をご確認ください。</p><p dir="ltr"><a href="mailto:customerservice@springernature.com" rel="noreferrer" target="_blank"><strong>customerservice@springernature.com</strong></a> へ疑わしいメールのコピーを添付してお送りください。</p> </div> </article> <footer class="article-footer clearfix"> <p class="article-vote" id="voting-container" data-user-id="" data-article-id="6000210497" data-language="ja-JP"> この回答は役に立ちましたか？<span data-href="/ja-JP/support/solutions/articles/6000210497/thumbs_up" class="vote-up a-link" id="article_thumbs_up" data-remote="true" data-method="put" data-update="#voting-container" data-user-id="" data-article-id="6000210497" data-language="ja-JP" data-update-with-message="お役に立てて嬉しいです。フィードバックありがとうございました。"> はい</span><span class="vote-down-container"><span data-href="/ja-JP/support/solutions/articles/6000210497/thumbs_down" class="vote-down a-link" id="article_thumbs_down" data-remote="true" data-method="put" data-update="#vote-feedback-form" data-user-id="" data-article-id="6000210497" data-language="ja-JP" data-hide-dom="#voting-container" data-show-dom="#vote-feedback-container"> 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