カスタマー・エクスペリエンス

<!DOCTYPE html> <html lang="ja" id="html" data-toggler=".off-canvas-menu--active" dir="ltr" data-generated-at="2025/02/18 0:53:59"> <head prefix="og: http://ogp.me/ns# article: http://ogp.me/ns/article# profile: http://ogp.me/ns/profile#"> <title>カスタマー・エクスペリエンス | Bain & Company</title> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="format-detection" content="telephone=no" /> <meta name="google" content="notranslate" /> <meta name="description" content="顧客、社員、株主の三方良しを実現" /> <meta name="keywords" /> <meta property="fb:app_id" content="" /> <meta property="og:type" content="website" /> <meta property="og:title" content="カスタマー・エクスペリエンス" /> <meta property="og:description" content="顧客、社員、株主の三方良しを実現" /> <meta property="og:image" content="https://www.bain.com/globalassets/capabilities/hero-images---new/customer-strategy-marketing-1440.jpg" /> <meta property="og:url" content="https://www.bain.com/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" /> <meta property="og:site_name" content="Bain" /> <meta property="og:locale" content="ja-jp" /> <meta property="og:locale:alternate" content="en" /> <meta property="og:locale:alternate" content="de" /> <meta property="og:locale:alternate" content="fr-fr" /> <meta property="og:locale:alternate" content="pt-BR" /> <meta property="og:locale:alternate" content="ko-kr" /> <meta name="twitter:title" content="カスタマー・エクスペリエンス" /> <meta name="twitter:site" content="Bain" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:description" content="顧客、社員、株主の三方良しを実現" /> <meta name="twitter:image" content="https://www.bain.com/globalassets/capabilities/hero-images---new/customer-strategy-marketing-1440.jpg" /> <meta name="twitter:url" content="https://www.bain.com/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" /> <link rel="canonical" href="https://www.bain.com/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" /> <link rel="alternate" href="https://www.bain.com/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" hreflang="en" /> <link rel="alternate" href="https://www.bain.com/de/managementkompetenzen/kundenstrategie-und-marketing/customer-experience-transformation/" hreflang="de" /> <link rel="alternate" href="https://www.bain.com/fr/expertises-fonctionnelles/strategie-client-et-marketing/customer-experience-transformation/" hreflang="fr-fr" /> <link rel="alternate" href="https://www.bain.com/pt-br/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" hreflang="pt-BR" /> <link rel="alternate" href="https://www.bain.com/ko/consulting-services/customer-strategy-marketing/customer-experience-transformation/" hreflang="ko-kr" /> <link rel="alternate" href="https://www.bain.com/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" hreflang="ja-jp" /> <link rel="alternate" href="https://www.bain.com/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" hreflang="x-default" /> <link rel="shortcut icon" href="/globalassets/site-settings-imagery/favicon-32x32.png" type="image/x-icon" /> <link rel="apple-touch-icon" sizes="114×114" href="/Static/images/icons/apple-touch-icon-114x114-precomposed.png" /> <link rel="apple-touch-icon-precomposed" sizes="114×114" href="/Static/images/icons/apple-touch-icon-114x114-precomposed.png" /> <link rel="apple-touch-icon" sizes="120×120" href="/Static/images/icons/apple-touch-icon-120x120.png" /> <link rel="apple-touch-icon-precomposed" sizes="120×120" href="/Static/images/icons/apple-touch-icon-120x120-precomposed.png" /> <link rel="apple-touch-icon" sizes="128×128" href="/Static/images/icons/apple-touch-icon-128x128.png" /> <link rel="apple-touch-icon-precomposed" sizes="128×128" href="/Static/images/icons/apple-touch-icon-128x128.png" /> <link rel="apple-touch-icon" sizes="144×144" href="/Static/images/icons/apple-touch-icon-144x144-precomposed.png" /> <link rel="apple-touch-icon-precomposed" sizes="144×144" href="/Static/images/icons/apple-touch-icon-144x144-precomposed.png" /> <link rel="apple-touch-icon" sizes="152×152" href="/Static/images/icons/apple-touch-icon-152x152.png" /> <link rel="apple-touch-icon-precomposed" sizes="152×152" href="/Static/images/icons/apple-touch-icon-152x152-precomposed.png" /> <link rel="apple-touch-icon" sizes="176×176" href="/Static/images/icons/apple-touch-icon-176x176-precomposed.png" /> <link rel="apple-touch-icon-precomposed" sizes="176×176" href="/Static/images/icons/apple-touch-icon-176x176-precomposed.png" /> <link rel="apple-touch-icon" sizes="180×180" href="/Static/images/icons/apple-touch-icon-180x180-precomposed.png" /> <link rel="apple-touch-icon-precomposed" sizes="180×180" href="/Static/images/icons/apple-touch-icon-180x180-precomposed.png" /> <link rel="apple-touch-icon" sizes="192×192" href="/Static/images/icons/apple-touch-icon-192x192.png" /> <link rel="apple-touch-icon-precomposed" sizes="192×192" href="/Static/images/icons/apple-touch-icon-192x192.png" /> <link rel="apple-touch-icon" sizes="57×57" href="/Static/images/icons/apple-touch-icon-57x57-precomposed.png" /> <link rel="apple-touch-icon-precomposed" sizes="57×57" href="/Static/images/icons/apple-touch-icon-57x57-precomposed.png" /> <link rel="apple-touch-icon" sizes="72×72" href="/Static/images/icons/apple-touch-icon-72x72-precomposed.png" /> <link rel="apple-touch-icon-precomposed" sizes="72×72" href="/Static/images/icons/apple-touch-icon-72x72-precomposed.png" /> <link rel="apple-touch-icon" sizes="76×76" href="/Static/images/icons/apple-touch-icon-76x76.png" /> <link rel="apple-touch-icon-precomposed" sizes="76×76" href="/Static/images/icons/apple-touch-icon-76x76-precomposed.png" /> <link rel="apple-touch-icon" href="/Static/images/icons/apple-touch-icon-180x180-precomposed.png" /> <link rel="apple-touch-icon-precomposed" href="/Static/images/icons/apple-touch-icon-180x180-precomposed.png" /> <link rel="stylesheet" href="/static/bain.com/v-638735915760000000/css/style-japanese.css" media="all" /> <style> #consent_blackbar { z-index: 99; } </style> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" type="text/javascript" src='https://consent.trustarc.com/notice?domain=bain.com&c=teconsent&text=true&gtm=1&js=nj&noticeType=bb&language=en&cookieLink=https%3a%2f%2fwww.bain.com%2fja%2fabout-bain%2fcookie-policy%2f&privacypolicylink=https%3a%2f%2fwww.bain.com%2fja%2fabout-bain%2fprivacy%2f '></script> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" src=/Bundles/JS/v-638735912880000000.js></script> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> var appInsights = window.appInsights || function (config) { function t(config) { i[config] = function () { var t = arguments; i.queue.push(function () { i[config].apply(i, t) }) } } var i = { config: config }, u = document, e = window, o = "script", s = "AuthenticatedUserContext", h = "start", c = "stop", l = "Track", a = l + "Event", v = l + "Page", r, f; setTimeout(function () { var t = u.createElement(o); t.src = config.url || "https://az416426.vo.msecnd.net/scripts/a/ai.0.js"; t.defer = true; u.getElementsByTagName(o)[0].parentNode.appendChild(t) }); try { i.cookie = u.cookie } catch (y) { } for (i.queue = [], r = ["Event", "Exception", "Metric", "PageView", "Trace", "Dependency"]; r.length;)t("track" + r.pop()); return t("set" + s), t("clear" + s), t(h + a), t(c + a), t(h + v), t(c + v), t("flush"), config.disableExceptionTracking || (r = "onerror", t("_" + r), f = e[r], e[r] = function (config, t, u, e, o) { var s = f && f(config, t, u, e, o); return s !== !0 && i["_" + r](config, t, u, e, o), s }), i }({ instrumentationKey: "bdc675f2-b87f-4ed1-b880-97d5820d69e1", sdkExtension: "a" }); window.appInsights = appInsights; appInsights.queue && appInsights.queue.length === 0 && appInsights.trackPageView(); </script> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> window.dataLayer = window.dataLayer || []; window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'pageID', 'pageID': '1219' }); window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'userALUM', 'eCode': '' }); window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'user', 'user': '' }); window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'userEXT', 'userEXT': 'False' }); </script> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> //Adding Trustarc - GTM Listener var __dispatched__ = {}; var __i__ = self.postMessage && setInterval(function () { if (self.PrivacyManagerAPI && __i__) { var apiObject = { PrivacyManagerAPI: { action: "getConsentDecision", timestamp: new Date().getTime(), self: "bain.com" } }; self.top.postMessage(JSON.stringify(apiObject), "*"); __i__ = clearInterval(__i__); } }, 50); self.addEventListener("message", function (e, d) { try { if (e.data && (d = JSON.parse(e.data)) && (d = d.PrivacyManagerAPI) && d.capabilities && d.action == "getConsentDecision") { var newDecision = self.PrivacyManagerAPI.callApi("getGDPRConsentDecision", "bain.com").consentDecision; if (newDecision && __dispatched__ && Object.keys(__dispatched__).length) { var oldConsent = Object.keys(__dispatched__).toString().trim(); var newConsent = newDecision.toString().trim(); if (oldConsent !== newConsent) { var isReloadRequired = IsReloadRequired(__dispatched__, newDecision); userConsentAction("ja", oldConsent, isReloadRequired); } } newDecision && newDecision.forEach(function (label) { if (!__dispatched__[label]) { self.dataLayer && self.dataLayer.push({ "event": "GDPR Pref Allows " + label }); __dispatched__[label] = 1; } }); } } catch (xx) { } }); </script> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> function getGAData() { var consent = hasDomainConsent("ja", "1"); if (consent) { getGoogleAnalyticsWithGTM("GTM-T4RLV4B", allowAdCookieStorage("1", "2")); } else { deleteAllCookies(); if ("True" == "False") { getGoogleAnalyticsWithoutGTM("UA-7229296-1"); } } } function updateGAData(language, oldConsent, isReloadRequired) { var noticeBehaviorCookie = getCookie("notice_behavior"); var gdprPreferenceCookie = getCookie("notice_gdpr_prefs"); var isExpressed = noticeBehaviorCookie.includes('expressed'); //RED-15652 part 2 deleting all cookies when user moves from advertisement to other consent if (!isStringEmpty(gdprPreferenceCookie) && !gdprPreferenceCookie.includes('2') && oldConsent.includes(3)) { deleteAllCookies(); } //For non EU users if (noticeBehaviorCookie.includes('implied')) { if (!isStringEmpty(gdprPreferenceCookie) && !gdprPreferenceCookie.includes('1')) { deleteAllCookies(); } else if (!isStringEmpty(gdprPreferenceCookie) && gdprPreferenceCookie.includes('1') && !oldConsent.includes(2)) { getGoogleAnalyticsWithGTM("GTM-T4RLV4B", allowAdCookieStorage("1", "2")); } } //For EU users and German language else if (isExpressed || language.equals('de')) { if (!isStringEmpty(gdprPreferenceCookie) && gdprPreferenceCookie.includes('1')) { getGoogleAnalyticsWithGTM("GTM-T4RLV4B", allowAdCookieStorage("1", "2")); } } if (isReloadRequired) { window.location.reload(); } } (function ($) { getGAData(); // Runs GA code based on cookies })(jQuery); </script> <link rel="preconnect" href="https://dev.visualwebsiteoptimizer.com" /> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" type='text/javascript' id='vwoCode'> var hasVWOConsent = hasDomainConsent("ja", "1"); if (hasVWOConsent) { window._vwo_code || (function () { var account_id = parseInt(628728), version = 2.1, settings_tolerance = 2000, hide_element = 'body', hide_element_style = 'opacity:0 !important;filter:alpha(opacity=0) !important;background:none !important;transition:none !important;', /* DO NOT EDIT BELOW THIS LINE */ f = false, w = window, d = document, v = d.querySelector('#vwoCode'), cK = '_vwo_' + account_id + '_settings', cc = {}; try { var c = JSON.parse(localStorage.getItem('_vwo_' + account_id + '_config')); cc = c && typeof c === 'object' ? c : {} } catch (e) { } var stT = cc.stT === 'session' ? w.sessionStorage : w.localStorage; code = { nonce: v && v.nonce, use_existing_jquery: function () { return typeof use_existing_jquery !== 'undefined' ? use_existing_jquery : undefined }, library_tolerance: function () { return typeof library_tolerance !== 'undefined' ? library_tolerance : undefined }, settings_tolerance: function () { return cc.sT || settings_tolerance }, hide_element_style: function () { return '{' + (cc.hES || hide_element_style) + '}' }, hide_element: function () { if (performance.getEntriesByName('first-contentful-paint')[0]) { return '' } return typeof cc.hE === 'string' ? cc.hE : hide_element }, getVersion: function () { return version }, finish: function (e) { if (!f) { f = true; var t = d.getElementById('_vis_opt_path_hides'); if (t) t.parentNode.removeChild(t); if (e) (new Image).src = 'https://dev.visualwebsiteoptimizer.com/ee.gif?a=' + account_id + e } }, finished: function () { return f }, addScript: function (e) { var t = d.createElement('script'); t.type = 'text/javascript'; if (e.src) { t.src = e.src } else { t.text = e.text } v && t.setAttribute('nonce', v.nonce); d.getElementsByTagName('head')[0].appendChild(t) }, load: function (e, t) { var n = this.getSettings(), i = d.createElement('script'), r = this; t = t || {}; if (n) { i.textContent = n; d.getElementsByTagName('head')[0].appendChild(i); if (!w.VWO || VWO.caE) { stT.removeItem(cK); r.load(e) } } else { var o = new XMLHttpRequest; o.open('GET', e, true); o.withCredentials = !t.dSC; o.responseType = t.responseType || 'text'; o.onload = function () { if (t.onloadCb) { return t.onloadCb(o, e) } if (o.status === 200 || o.status === 304) { _vwo_code.addScript({ text: o.responseText }) } else { _vwo_code.finish('&e=loading_failure:' + e) } }; o.onerror = function () { if (t.onerrorCb) { return t.onerrorCb(e) } _vwo_code.finish('&e=loading_failure:' + e) }; o.send() } }, getSettings: function () { try { var e = stT.getItem(cK); if (!e) { return } e = JSON.parse(e); if (Date.now() > e.e) { stT.removeItem(cK); return } return e.s } catch (e) { return } }, init: function () { if (d.URL.indexOf('__vwo_disable__') > -1) return; var e = this.settings_tolerance(); w._vwo_settings_timer = setTimeout(function () { _vwo_code.finish(); stT.removeItem(cK) }, e); var t; if (this.hide_element() !== 'body') { t = d.createElement('style'); var n = this.hide_element(), i = n ? n + this.hide_element_style() : '', r = d.getElementsByTagName('head')[0]; t.setAttribute('id', '_vis_opt_path_hides'); v && t.setAttribute('nonce', v.nonce); t.setAttribute('type', 'text/css'); if (t.styleSheet) t.styleSheet.cssText = i; else t.appendChild(d.createTextNode(i)); r.appendChild(t) } else { t = d.getElementsByTagName('head')[0]; var i = d.createElement('div'); i.style.cssText = 'z-index: 2147483647 !important;position: fixed !important;left: 0 !important;top: 0 !important;width: 100% !important;height: 100% !important;background: white !important;'; i.setAttribute('id', '_vis_opt_path_hides'); i.classList.add('_vis_hide_layer'); t.parentNode.insertBefore(i, t.nextSibling) } var o = window._vis_opt_url || d.URL, s = 'https://dev.visualwebsiteoptimizer.com/j.php?a=' + account_id + '&u=' + encodeURIComponent(o) + '&vn=' + version; if (w.location.search.indexOf('_vwo_xhr') !== -1) { this.addScript({ src: s }) } else { this.load(s + '&x=true') } } }; w._vwo_code = code; code.init(); })(); } </script>  <script defer nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" src="/static/bain.com/v-638735915780000000/js/js-bottom.js"></script> </head> <body class="" id="body" data-toggler=".off-canvas-menu--active" > <div id="consent_blackbar"></div> <a class="skiplink focus-only" href="#maincontent">Skip to Content</a> <div id="nav-anchor"></div> <header id="site-header" class="header" data-sticky-container dir="ltr"> <div data-delay-toggle data-control-elements="[data-nav-menu-control], [data-site-search-control]" data-class-toggle="menu-open" data-remove-on-click-out="true" data-delay-time="0" data-reverse="true" class="header__wrapper expanded" data-top-anchor="nav-anchor" data-navigation data-scroll-dependent data-sticky data-sticky-on="small" data-stick-to="top" data-margin-top="0"> <section class="header__tophat"> <nav class="utility-navigation__wrapper utility-navigation__wrapper--new-careers" aria-label="Utility Navigation"> <section class="utility-navigation row column"> <div class="large-12 column utility-navigation__content"> <div class="utility-navigation__left"> <ul class="primary-nav__level-one"> <li> <a href="#" aria-label="オフィス" data-toggle="utility-nav-offices" data-nav-menu-control class="career-utility-black-color" > オフィス </a> <section class="utility-megamenu dropdown-pane" id="utility-nav-offices" data-dropdown data-v-offset=11 data-close-on-click="true" data-auto-focus="false"> <div class="column"> <div class="large-12 column utility-megamenu__content"> <div class="utility-megamenu__close"> <button data-toggle="utility-nav-offices" data-nav-menu-control> 閉じる <span class="icon-close"></span></button> </div> <div class="utility-megamenu__title"> <h4 class="">オフィス</h4> </div> <div class="utility-megamenu__areas"> <div class="utility-megamenu__regions"> <h5 class="">北米・南米</h5> <div> <section> <ul> <li> <a href="/ja/offices/atlanta/" aria-label="Atlanta">Atlanta</a> </li> <li> <a href="/ja/offices/austin/" aria-label="Austin">Austin</a> </li> <li> <a href="/ja/offices/bogota/" aria-label="Bogota">Bogota</a> </li> <li> <a href="/ja/offices/boston/" aria-label="Boston">Boston</a> </li> <li> <a href="/offices/buenos-aires/" aria-label="Buenos Aires">Buenos Aires</a> </li> <li> <a href="/ja/offices/Chicago/" aria-label="Chicago">Chicago</a> </li> <li> <a href="/ja/offices/dallas/" aria-label="Dallas">Dallas</a> </li> <li> <a href="/ja/offices/denver/" aria-label="Denver">Denver</a> </li> <li> <a href="/ja/offices/houston/" aria-label="Houston">Houston</a> </li> <li> <a href="/ja/offices/los-angeles/" aria-label="Los Angeles">Los Angeles</a> </li> <li> <a href="/ja/offices/mexico-city/" aria-label="Mexico City">Mexico City</a> </li> <li> <a href="/ja/offices/minneapolis-frwd/" aria-label="Minneapolis">Minneapolis</a> </li> <li> <a href="/ja/offices/monterrey/" aria-label="Monterrey">Monterrey</a> </li> <li> <a href="/ja/offices/montreal/" aria-label="Montreal">Montreal</a> </li> <li> <a href="/ja/offices/new-york/" aria-label="New York">New York</a> </li> <li> <a href="/ja/offices/rio-de-janeiro/" aria-label="Rio de Janeiro">Rio de Janeiro</a> </li> <li> <a href="/ja/offices/san-francisco/" aria-label="San Francisco">San Francisco</a> </li> <li> <a href="/ja/offices/santiago/" aria-label="Santiago">Santiago</a> </li> <li> <a href="/ja/offices/sao-paulo/" aria-label="São Paulo">São Paulo</a> </li> <li> <a href="/ja/offices/seattle/" aria-label="Seattle">Seattle</a> </li> <li> <a href="/ja/offices/silicon-valley/" aria-label="Silicon Valley">Silicon Valley</a> </li> <li> <a href="/ja/offices/toronto/" aria-label="Toronto">Toronto</a> </li> <li> <a href="/ja/offices/washington-dc/" aria-label="Washington, DC">Washington, DC</a> </li> </ul> </section> </div> </div> <div class="utility-megamenu__regions"> <h5 class="">ヨーロッパ・中東・アフリカ</h5> <div> <section> <ul> <li> <a href="/ja/offices/amsterdam/" aria-label="Amsterdam">Amsterdam</a> </li> <li> <a href="/ja/offices/athens/" aria-label="Athens">Athens</a> </li> <li> <a href="/ja/offices/berlin/" aria-label="Berlin">Berlin</a> </li> <li> <a href="/ja/offices/brussels/" aria-label="Brussels">Brussels</a> </li> <li> <a href="/ja/offices/copenhagen/" aria-label="Copenhagen">Copenhagen</a> </li> <li> <a href="/ja/offices/doha/" aria-label="Doha">Doha</a> </li> <li> <a href="/ja/offices/dubai/" aria-label="Dubai">Dubai</a> </li> <li> <a href="/ja/offices/dusseldorf/" aria-label="Dusseldorf">Dusseldorf</a> </li> <li> <a href="/ja/offices/frankfurt/" aria-label="Frankfurt">Frankfurt</a> </li> <li> <a href="/ja/offices/helsinki/" aria-label="Helsinki">Helsinki</a> </li> <li> <a href="/ja/offices/istanbul/" aria-label="Istanbul">Istanbul</a> </li> <li> <a href="/ja/offices/johannesburg/" aria-label="Johannesburg">Johannesburg</a> </li> <li> <a href="/ja/offices/kyiv/" aria-label="Kyiv">Kyiv</a> </li> <li> <a href="/ja/offices/lisbon/" aria-label="Lisbon">Lisbon</a> </li> <li> <a href="/ja/offices/london/" aria-label="London">London</a> </li> <li> <a href="/ja/offices/madrid/" aria-label="Madrid">Madrid</a> </li> <li> <a href="/ja/offices/milan/" aria-label="Milan">Milan</a> </li> <li> <a href="/ja/offices/munich/" aria-label="Munich">Munich</a> </li> <li> <a href="/ja/offices/oslo/" aria-label="Oslo">Oslo</a> </li> <li> <a href="/ja/offices/paris/" aria-label="Paris">Paris</a> </li> <li> <a href="/ja/offices/riyadh/" aria-label="Riyadh">Riyadh</a> </li> <li> <a href="/ja/offices/rome/" aria-label="Rome">Rome</a> </li> <li> <a href="/ja/offices/stockholm/" aria-label="Stockholm">Stockholm</a> </li> <li> <a href="/ja/offices/vienna/" aria-label="Vienna">Vienna</a> </li> <li> <a href="/ja/offices/warsaw/" aria-label="Warsaw">Warsaw</a> </li> <li> <a href="/ja/offices/zurich/" aria-label="Zurich">Zurich</a> </li> </ul> </section> </div> </div> <div class="utility-megamenu__regions"> <h5 class="">アジア・オーストラリア</h5> <div> <section> <ul> <li> <a href="/ja/offices/bangkok/" aria-label="Bangkok">Bangkok</a> </li> <li> <a href="/offices/beijing/" aria-label="Beijing">Beijing</a> </li> <li> <a href="/ja/offices/bengaluru/" aria-label="Bengaluru">Bengaluru</a> </li> <li> <a href="/ja/offices/ho-chi-minh-city/" aria-label="Ho Chi Minh City">Ho Chi Minh City</a> </li> <li> <a href="/ja/offices/hong-kong/" aria-label="Hong Kong">Hong Kong</a> </li> <li> <a href="/ja/offices/jakarta/" aria-label="Jakarta">Jakarta</a> </li> <li> <a href="/ja/offices/kuala-lumpur/" aria-label="Kuala Lumpur">Kuala Lumpur</a> </li> <li> <a href="/ja/offices/manila/" aria-label="Manila">Manila</a> </li> <li> <a href="/ja/offices/melbourne/" aria-label="Melbourne">Melbourne</a> </li> <li> <a href="/ja/offices/mumbai/" aria-label="Mumbai">Mumbai</a> </li> <li> <a href="/ja/offices/new-delhi/" aria-label="New Delhi">New Delhi</a> </li> <li> <a href="/ja/offices/perth/" aria-label="Perth">Perth</a> </li> <li> <a href="/ja/offices/shanghai/" aria-label="Shanghai">Shanghai</a> </li> <li> <a href="/ja/offices/singapore/" aria-label="Singapore">Singapore</a> </li> <li> <a href="/ja/offices/sydney/" aria-label="Sydney">Sydney</a> </li> <li> <a href="/ja/offices/tokyo/" aria-label="東京">東京</a> </li> </ul> </section> </div> </div> </div> <div class="utility-megamenu__cta"> <a href="/ja/about-bain/global-offices/" aria-label="全てのオフィス" target="" class="textlink textlink--cta">全てのオフィス</a> </div> </div> </div> </section> </li> <li > <a href="/ja/about-bain/alumni-services/" aria-label="アルムナイ" class="no-caret career-utility-black-color">アルムナイ</a> </li><li > <a href="/ja/about-bain/media-center/" aria-label="メディア" target="_top" class="no-caret career-utility-black-color">メディア</a> </li><li > <a href="/ja/about-bain/contact-us/" aria-label="お問い合わせ" target="_top" class="no-caret career-utility-black-color">お問い合わせ</a> </li><li > <a href="/ja/offices/tokyo/" aria-label="東京オフィス" class="no-caret career-utility-black-color">東京オフィス</a> </li> </ul> </div> <div class="utility-navigation__right"> <ul> <li> <a href="#" aria-label="Japan | 日本語" data-toggle="utility-nav-languages" data-nav-menu-control class="career-utility-black-color" > <i class="utility-navigation__icon utility-megamenu__icon utility-megamenu__icon--spritesheet japan-icon"></i> Japan | 日本語 </a> <section class="dropdown-pane utility-megamenu utility-megamenu--language" id="utility-nav-languages" data-dropdown data-v-offset=11 data-close-on-click="true" data-auto-focus="false"> <div class="column"> <div class="large-12 column utility-megamenu__content"> <div class="utility-megamenu__close"> <button data-toggle="utility-nav-languages" data-nav-menu-control> 閉じる <span class="icon-close"></span></button> </div> <div class="utility-megamenu__title"> <h4 class="">地域と言語を選択</h4> </div> <div class="utility-megamenu__areas"> <div class="utility-megamenu__regions"> <h5 class="">グローバル</h5> <div> <section> <ul> <li> <a href="/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Global (English)" target="" data-visibility-id="utility-lang-message_en" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--global"></i> Global <span>(English)</span> </a> </li> </ul> </section> </div> </div> <div class="utility-megamenu__regions"> <h5 class="">北米・南米</h5> <div> <section> <ul> <li> <a href="/pt-br/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Brazil (Português)" target="" data-visibility-id="utility-lang-message_pt-br" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet brazil-icon"></i> Brazil <span>(Português)</span> </a> </li> <li> <a href="/es-ar/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Argentina (Español)" target="" data-visibility-id="utility-lang-message_es-ar" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet argentina-icon"></i> Argentina <span>(Español)</span> </a> </li> <li> <a href="/fr-ca/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Canada (Français)" target="" data-visibility-id="utility-lang-message_fr-ca" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet canada-icon"></i> Canada <span>(Français)</span> </a> </li> <li> <a href="/es-cl/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Chile (Español)" target="" data-visibility-id="utility-lang-message_es-cl" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet chile-icon"></i> Chile <span>(Español)</span> </a> </li> <li> <a href="/es-co/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Colombia (Español)" target="" data-visibility-id="utility-lang-message_es-co" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet columbia-icon"></i> Colombia <span>(Español)</span> </a> </li> </ul> </section> </div> </div> <div class="utility-megamenu__regions"> <h5 class="">ヨーロッパ・中東・アフリカ</h5> <div> <section> <ul> <li> <a href="/fr/expertises-fonctionnelles/strategie-client-et-marketing/customer-experience-transformation/" title="France (Français)" target="" data-visibility-id="utility-lang-message_fr" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet france-icon"></i> France <span>(Français)</span> </a> </li> <li> <a href="/de/managementkompetenzen/kundenstrategie-und-marketing/customer-experience-transformation/" title="DACH Region (Deutsch)" target="" data-visibility-id="utility-lang-message_de" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet german-icon"></i> DACH Region <span>(Deutsch)</span> </a> </li> <li> <a href="/it/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Italy (Italiano)" target="" data-visibility-id="utility-lang-message_it" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet italy-icon"></i> Italy <span>(Italiano)</span> </a> </li> <li> <a href="/es-es/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Spain (Español)" target="" data-visibility-id="utility-lang-message_es-es" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet spain-icon"></i> Spain <span>(Español)</span> </a> </li> <li> <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Greece (Elliniká)" target="" data-visibility-id="utility-lang-message_el" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet greece-icon"></i> Greece <span>(Elliniká)</span> </a> </li> </ul> </section> </div> </div> <div class="utility-megamenu__regions"> <h5 class="">アジア・オーストラリア</h5> <div> <section> <ul> <li> <a href="http://www.bain.cn/" title="China (中文版)" target="_blank" data-visibility-id="utility-lang-message_zh" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet china-icon"></i> China <span>(中文版)</span> <span class="icon-external-link"></span> </a> </li> <li> <a href="/ko/consulting-services/customer-strategy-marketing/customer-experience-transformation/" title="Korea (한국어)" target="" data-visibility-id="utility-lang-message_ko" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet korea-icon"></i> Korea <span>(한국어)</span> </a> </li> <li> <a href="/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" title="Japan (日本語)" target="" data-visibility-id="utility-lang-message_ja" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet japan-icon"></i> Japan <span>(日本語)</span> </a> </li> </ul> </section> </div> </div> </div> </div> </div> </section> </li> <li> <a href="#" data-toggle="js-red-folder-megamenu" data-nav-menu-control data-nav-red-folder-menu-control class="career-utility-black-color"> <span class="icon-folder"></span>Saved items <span class="red-folder-count-container" data-red-folder-count-container>(<span class="red-folder-count" data-red-folder-count>0</span>)</span> </a> <section class="red-folder empty dropdown-pane" id="js-red-folder-megamenu" data-dropdown data-close-on-click="true" data-auto-focus="true" data-allow-overlap="true" data-v-offset="11"> <div class="column"> <div class="large-12 column utility-megamenu__content"> <div class="red-folder__full"> <div class="large-12 column red-folder__content" data-bookmark-container data-count="0"></div> <a href="/ja/about-bain/curated-for-you-landing/" data-red-folder-link data-cookie-name="redFolder" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark" class="textlink textlink--cta" aria-label="Save Bookmark">Saved items (<span class="red-folder-count" data-red-folder-count>0</span>)</a> </div> <section class="red-folder-empty"> <span class="icon-folder-open" id="icon-folder-open"></span> <h4 class="">You have no saved items.</h4> <p>後で閲読、共有できるようにするためにブックマークしてください</p> <div class="red-folder-empty__btns"> <a href="/ja/insights/" class="btn">Explore Bain Insights</a> </div> </section> </div> </div> </section> </li> </ul> </div> </div> </section> </nav> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> //script to handle search for career utility (function () { var utilitySearchInput = document.querySelector('#utility-search-input'); var iconSearch = document.querySelector('.icon-search'); var clickableIconSearch = document.querySelector('.clickable-icon-search'); if (clickableIconSearch != null) { clickableIconSearch.addEventListener('click', function () { document.querySelector('.utility-navigation__search-form').submit(); }); } if (utilitySearchInput != null && iconSearch != null && clickableIconSearch != null) { const observer = new MutationObserver((mutations) => { mutations.forEach((mutation) => { if (mutation.type === 'attributes' && mutation.attributeName === 'class') { if (mutation.target.className.includes('hide')) { clickableIconSearch.classList.add('hide'); iconSearch.classList.remove('hide'); } else { clickableIconSearch.classList.remove('hide'); iconSearch.classList.add('hide'); } } }); }); observer.observe(utilitySearchInput, { attributes: true }); } })(); </script> </section> <a class="primary-nav__overlay " data-toggle="html body" id="overlay_697" role="button" aria-hidden="true"></a> <div class="primary-nav__wrapper" id="nav-wrap" data-delay-toggle data-control-elements="[data-site-search-control]" data-class-toggle="search-active" data-delay-time="0"> <div class="column row"> <div class="primary-nav primary-nav--careers primary-nav--new-careers column "> <div class="primary-nav__off-canvas-menu "> <button id="js-hamburger-btn" class="js-hamburger-btn" role="button" aria-label="menu" data-toggle="html body" aria-controls="off-canvas-menu"><span class="icon-bars"></span></button> <div class="off-canvas-menu off-canvas-menu--careers" id="off-canvas-menu" data-auto-close> <div class="off-canvas-menu__close"> <a href="#" data-toggle="off-canvas-menu body html overlay_697" aria-label="Close menu" aria-controls="off-canvas-menu"><span class="icon-close"></span></a> </div> <div id="off-canvas-menu-container" data-scroll-to-top class="off-canvas-menu__container level-two-active"> <nav class="off-canvas-menu__nav" aria-label="Off Canvas Hamburger Menu"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"><span class="icon-bars"></span></button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/ja/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <ul class="primary-nav__level-one"> <li> <a href="#" id="nav-560c7793-06aa-4570-81c0-a339d55370c0" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">業界別プラクティス</a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-560c7793-06aa-4570-81c0-a339d55370c0, #nav-560c7793-06aa-4570-81c0-a339d55370c0-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/ja/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-560c7793-06aa-4570-81c0-a339d55370c0-close" data-toggle="off-canvas-header" data-toggle-element="#off-canvas-menu-container" data-close-only="true" data-toggle-class="level-two-active" data-remove-class="level-three-active" class="off-canvas-menu__back-link ">メインメニュー</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/ja/industries/">業界別プラクティス</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/industries/technology/" aria-label="テクノロジー">テクノロジー</a> </li> <li> <a href="/ja/industries/consumer-products/" aria-label="消費財">消費財</a> </li> <li> <a href="/ja/industries/advanced-manufacturing-services/" aria-label="産業財、サービス">産業財、サービス</a> </li> <li> <a href="/ja/industries/telecommunications/" aria-label="通信">通信</a> </li> <li> <a href="/ja/industries/private-equity/" aria-label="プライベートエクイティ">プライベートエクイティ</a> </li> <li> <a href="/ja/industries/financial-services/" aria-label="金融サービス">金融サービス</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/industries/retail/" aria-label="小売">小売</a> </li> <li> <a href="/ja/industries/automotive/" aria-label="自動車">自動車</a> </li> <li> <a href="/ja/industries/healthcare/" aria-label="ヘルスケア">ヘルスケア</a> </li> <li> <a href="/ja/industries/machinery-equipment/" aria-label="産業機械、設備">産業機械、設備</a> </li> <li> <a href="/ja/industries/chemicals/" aria-label="化学製品">化学製品</a> </li> <li> <a href="/ja/industries/media-entertainment/" aria-label="メディア、エンターテイメント">メディア、エンターテイメント</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/industries/infrastructure-construction-building-products/" aria-label="インフラ、建設、建築">インフラ、建設、建築</a> </li> <li> <a href="/ja/industries/aviation/" aria-label="航空、運輸">航空、運輸</a> </li> <li> <a href="/ja/industries/agribusiness/" aria-label="農業">農業</a> </li> <li> <a href="/ja/industries/energy-natural-resources/" aria-label="エネルギー、天然資源">エネルギー、天然資源</a> </li> <li> <a href="/ja/industries/forest-products-paper-packaging/" aria-label="林産品（林業）、紙、パッケージ">林産品（林業）、紙、パッケージ</a> </li> <li> <a href="/ja/industries/metals-mining/" aria-label="金属、鉱業">金属、鉱業</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/industries/oil-gas/" aria-label="石油、ガス">石油、ガス</a> </li> <li> <a href="/ja/industries/social-public-sector/" aria-label="オムニチャネル戦略">オムニチャネル戦略</a> </li> <li> <a href="/ja/industries/utilities-renewables/" aria-label="公益事業、再生可能エネルギー">公益事業、再生可能エネルギー</a> </li> <li> <a href="/ja/industries/aerospace-defense-government-services/" aria-label="航空宇宙、防衛、政府関連">航空宇宙、防衛、政府関連</a> </li> </ul> </div> </div> </div> </div> </section> </div> </div> </li> <li> <a href="#" id="nav-aa0c7660-eec5-49c4-8d40-07676a8ab38f" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">機能別プラクティス</a> <div class="primary-nav__mega-menu mega-menu__level-two--expanded mega-menu__level-two--expanded-complete" data-level="1" data-delay-toggle data-control-elements="#nav-aa0c7660-eec5-49c4-8d40-07676a8ab38f, #nav-aa0c7660-eec5-49c4-8d40-07676a8ab38f-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/ja/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-aa0c7660-eec5-49c4-8d40-07676a8ab38f-close" data-toggle="off-canvas-header" data-toggle-element="#off-canvas-menu-container" data-close-only="true" data-toggle-class="level-two-active" data-remove-class="level-three-active" class="off-canvas-menu__back-link ">メインメニュー</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/ja/consulting-services/">機能別プラクティス</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/consulting-services/transformation/" aria-label="フルポテンシャル・トランスフォーメーション">フルポテンシャル・トランスフォーメーション</a> </li> <li> <a href="/ja/consulting-services/change-management/" aria-label="チェンジ・マネジメント">チェンジ・マネジメント</a> </li> <li> <a href="/ja/consulting-services/digital-transformation/" aria-label="デジタル・トランスフォーメーション">デジタル・トランスフォーメーション</a> </li> <li> <a href="/ja/industries/private-equity/" aria-label="プライベートエクイティ">プライベートエクイティ</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/consulting-services/mergers-acquisitions/" aria-label="企業買収、合併 (M&A)">企業買収、合併 (M&A)</a> </li> <li> <a href="/ja/consulting-services/performance-improvement/" aria-label="業績改善">業績改善</a> </li> <li> <a href="/ja/consulting-services/strategy/" aria-label="戦略">戦略</a> </li> <li> <a href="/ja/consulting-services/organization/" aria-label="組織">組織</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/consulting-services/performance-improvement/cost-transformation/" aria-label="コスト・トランスフォーメーション">コスト・トランスフォーメーション</a> </li> <li> <a href="/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" aria-label="カスタマー・エクスペリエンス">カスタマー・エクスペリエンス</a> </li> <li> <a href="/ja/consulting-services/sustainability-corporate-responsibility/" aria-label="サステイナビリティ、社会貢献">サステイナビリティ、社会貢献</a> </li> <li> <a href="/ja/consulting-services/operations/procurement/" aria-label="購買・調達">購買・調達</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/consulting-services/operations/" aria-label="オペレーション">オペレーション</a> </li> <li> <a href="/ja/consulting-services/customer-strategy-marketing/" aria-label="マーケティング・営業">マーケティング・営業</a> </li> <li> <a href="/ja/consulting-services/agile/" aria-label="アジャイル">アジャイル</a> </li> </ul> </div> </div> </div> </div> </section> </div> </div> </li> <li> <a href="/ja/consulting-services/digital-transformation/" aria-label="Digital" class="">Digital</a> </li> <li> <a href="/ja/insights/" aria-label="知見/レポート" class="">知見/レポート</a> </li> <li> <a href="#" id="nav-22d0d591-6429-47d8-a74b-96f0a355cbb3" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">ベイン･アンド･カンパニーについて </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-22d0d591-6429-47d8-a74b-96f0a355cbb3, #nav-22d0d591-6429-47d8-a74b-96f0a355cbb3-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/ja/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-22d0d591-6429-47d8-a74b-96f0a355cbb3-close" data-toggle="off-canvas-header" data-toggle-element="#off-canvas-menu-container" data-close-only="true" data-toggle-class="level-two-active" data-remove-class="level-three-active" class="off-canvas-menu__back-link ">メインメニュー</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/ja/about-bain/">ベイン･アンド･カンパニーについて </a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/about-bain/what-we-believe/" aria-label="ベインの信条">ベインの信条</a> </li> <li> <a href="/ja/about-bain/what-we-do/" aria-label="活動内容">活動内容</a> </li> <li> <a href="/ja/about-bain/our-people/" aria-label="社員とリーダーシップ">社員とリーダーシップ</a> </li> <li> <a href="/ja/about-bain/media-center/" aria-label="プレス・メディア情報">プレス・メディア情報</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/results/" aria-label="クライアントの結果">クライアントの結果</a> </li> <li> <a href="/ja/about-bain/awards-recognition/" aria-label="受賞歴">受賞歴</a> </li> <li> <a href="/ja/about-bain/global-affiliations/" aria-label="パートナーシップを結んでいる団体">パートナーシップを結んでいる団体</a> </li> </ul> </div> </div> </div> <section class="primary-nav__secondary-list"> <h5 class="primary-nav__mega-menu-heading">Further: Our global responsibility</h5> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/about-bain/further/diversity-inclusion/" aria-label="ダイバーシティ">ダイバーシティ</a> </li> <li> <a href="/ja/about-bain/further/social-impact/" aria-label="社会貢献">社会貢献</a> </li> </ul> </div> </div> </section> <section class="primary-nav__secondary-list"> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/about-bain/further/our-sustainability/" aria-label="サステイナビリティへの取り組み">サステイナビリティへの取り組み</a> </li> <li> <a href="/ja/about-bain/world-economic-forum/" aria-label="世界経済フォーラム（WEF）">世界経済フォーラム（WEF）</a> </li> </ul> </div> </div> <a class="primary-nav__see-all" href="/ja/about-bain/further/" aria-label="Learn more about Further">Learn more about Further</a> </section> </div> </section> </div> </div> </li> <li> <a href="#" id="nav-6edf10ad-f67b-4743-81c8-cabcfa54e8d6" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">キャリア</a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-6edf10ad-f67b-4743-81c8-cabcfa54e8d6, #nav-6edf10ad-f67b-4743-81c8-cabcfa54e8d6-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/ja/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-6edf10ad-f67b-4743-81c8-cabcfa54e8d6-close" data-toggle="off-canvas-header" data-toggle-element="#off-canvas-menu-container" data-close-only="true" data-toggle-class="level-two-active" data-remove-class="level-three-active" class="off-canvas-menu__back-link ">メインメニュー</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/ja/careers/">キャリア</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-eda07409-5650-4f8e-aee9-e29d9ae085f8" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">ベインで働く </a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-eda07409-5650-4f8e-aee9-e29d9ae085f8, #sub-nav-eda07409-5650-4f8e-aee9-e29d9ae085f8-close, #nav-6edf10ad-f67b-4743-81c8-cabcfa54e8d6-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-eda07409-5650-4f8e-aee9-e29d9ae085f8-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">キャリア</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/ja/careers/work-with-us/" aria-label="ベインで働く ">ベインで働く </a> </h5> <ul> <li> <a href="/ja/careers/work-with-us/find-your-place/" aria-label="Find Your Place">Find Your Place</a> </li> <li> <a href="/ja/careers/work-with-us/our-work-areas/" aria-label="ベインで活躍する機会">ベインで活躍する機会</a> </li> <li> <a href="/ja/careers/work-with-us/integrated-teams/" aria-label="ベインのチーム体制">ベインのチーム体制</a> </li> <li> <a href="/ja/careers/work-with-us/students/" aria-label="学生向けページ">学生向けページ</a> </li> <li> <a href="/ja/careers/work-with-us/internships-programs/" aria-label="インターンシップ">インターンシップ</a> </li> <li> <a href="/ja/careers/work-with-us/recruiting-events/" aria-label="採用イベント">採用イベント</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-832f9625-14c9-46d3-86e8-b10c5283cbd8" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">ベインでの体験 </a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-832f9625-14c9-46d3-86e8-b10c5283cbd8, #sub-nav-832f9625-14c9-46d3-86e8-b10c5283cbd8-close, #nav-6edf10ad-f67b-4743-81c8-cabcfa54e8d6-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-832f9625-14c9-46d3-86e8-b10c5283cbd8-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">キャリア</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/ja/careers/life-at-bain/" aria-label="ベインでの体験 ">ベインでの体験 </a> </h5> <ul> <li> <a href="/ja/careers/life-at-bain/supporting-your-growth/career-stories/" aria-label="キャリアストーリー">キャリアストーリー</a> </li> <li> <a href="/ja/careers/life-at-bain/our-people/" aria-label="社員紹介">社員紹介</a> </li> <li> <a href="/ja/careers/life-at-bain/where-we-work/" aria-label="Where We Work">Where We Work</a> </li> <li> <a href="/ja/careers/life-at-bain/supporting-your-growth/" aria-label="成長を後押しするサポート体制">成長を後押しするサポート体制</a> </li> <li> <a href="/ja/careers/life-at-bain/affinity-groups/" aria-label="アフィニティ・グループ">アフィニティ・グループ</a> </li> <li> <a href="/ja/careers/life-at-bain/benefits/" aria-label="福利厚生">福利厚生</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/ja/careers/impact-stories/" aria-label="Impact Stories">Impact Stories</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-48469643-0c4e-4f18-a382-5826dfab7eb1" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">採用情報</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-48469643-0c4e-4f18-a382-5826dfab7eb1, #sub-nav-48469643-0c4e-4f18-a382-5826dfab7eb1-close, #nav-6edf10ad-f67b-4743-81c8-cabcfa54e8d6-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-48469643-0c4e-4f18-a382-5826dfab7eb1-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">キャリア</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/ja/careers/hiring-process/" aria-label="採用情報">採用情報</a> </h5> <ul> <li> <a href="/ja/careers/hiring-process/what-to-expect/" aria-label="採用プロセス">採用プロセス</a> </li> <li> <a href="/ja/careers/hiring-process/interviewing/" aria-label="面接内容">面接内容</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__career-ctas primary-nav__career-ctas-hamburger"> <a href="/ja/careers/find-a-role/" class="btn--pill-hamburger " data-ctabuttonclick="true">FIND JOBS </a> </div> </div> </div> </div> </section> </div> </div> </li> </ul> <ul class="primary-nav__level-one off-canvas-menu__utility-nav global-utility-nav"> <li> <a href="#" id="nav-utility-0ad85b28-9261-4bc7-946a-81b1ee482442" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active"> オフィス </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-utility-0ad85b28-9261-4bc7-946a-81b1ee482442, #nav-utility-0ad85b28-9261-4bc7-946a-81b1ee482442-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/ja/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-utility-0ad85b28-9261-4bc7-946a-81b1ee482442-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active" data-remove-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">メインメニュー</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="" aria-label="オフィス">オフィス</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-5bb5df1e-6fa5-4e50-b0cb-42660b51e288" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">北米・南米</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-5bb5df1e-6fa5-4e50-b0cb-42660b51e288, #nav-utility-5bb5df1e-6fa5-4e50-b0cb-42660b51e288-close, #nav-utility-0ad85b28-9261-4bc7-946a-81b1ee482442-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-5bb5df1e-6fa5-4e50-b0cb-42660b51e288-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">オフィス</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">北米・南米</h5> <ul> <li> <a href="/ja/offices/atlanta/" aria-label="Atlanta">Atlanta</a> </li> <li> <a href="/ja/offices/austin/" aria-label="Austin">Austin</a> </li> <li> <a href="/ja/offices/bogota/" aria-label="Bogota">Bogota</a> </li> <li> <a href="/ja/offices/boston/" aria-label="Boston">Boston</a> </li> <li> <a href="/offices/buenos-aires/" aria-label="Buenos Aires">Buenos Aires</a> </li> <li> <a href="/ja/offices/Chicago/" aria-label="Chicago">Chicago</a> </li> <li> <a href="/ja/offices/dallas/" aria-label="Dallas">Dallas</a> </li> <li> <a href="/ja/offices/denver/" aria-label="Denver">Denver</a> </li> <li> <a href="/ja/offices/houston/" aria-label="Houston">Houston</a> </li> <li> <a href="/ja/offices/los-angeles/" aria-label="Los Angeles">Los Angeles</a> </li> <li> <a href="/ja/offices/mexico-city/" aria-label="Mexico City">Mexico City</a> </li> <li> <a href="/ja/offices/minneapolis-frwd/" aria-label="Minneapolis">Minneapolis</a> </li> <li> <a href="/ja/offices/monterrey/" aria-label="Monterrey">Monterrey</a> </li> <li> <a href="/ja/offices/montreal/" aria-label="Montreal">Montreal</a> </li> <li> <a href="/ja/offices/new-york/" aria-label="New York">New York</a> </li> <li> <a href="/ja/offices/rio-de-janeiro/" aria-label="Rio de Janeiro">Rio de Janeiro</a> </li> <li> <a href="/ja/offices/san-francisco/" aria-label="San Francisco">San Francisco</a> </li> <li> <a href="/ja/offices/santiago/" aria-label="Santiago">Santiago</a> </li> <li> <a href="/ja/offices/sao-paulo/" aria-label="São Paulo">São Paulo</a> </li> <li> <a href="/ja/offices/seattle/" aria-label="Seattle">Seattle</a> </li> <li> <a href="/ja/offices/silicon-valley/" aria-label="Silicon Valley">Silicon Valley</a> </li> <li> <a href="/ja/offices/toronto/" aria-label="Toronto">Toronto</a> </li> <li> <a href="/ja/offices/washington-dc/" aria-label="Washington, DC">Washington, DC</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-11c6aca8-6845-46af-9dd5-c49920ffba90" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">ヨーロッパ・中東・アフリカ</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-11c6aca8-6845-46af-9dd5-c49920ffba90, #nav-utility-11c6aca8-6845-46af-9dd5-c49920ffba90-close, #nav-utility-0ad85b28-9261-4bc7-946a-81b1ee482442-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-11c6aca8-6845-46af-9dd5-c49920ffba90-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">オフィス</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">ヨーロッパ・中東・アフリカ</h5> <ul> <li> <a href="/ja/offices/amsterdam/" aria-label="Amsterdam">Amsterdam</a> </li> <li> <a href="/ja/offices/athens/" aria-label="Athens">Athens</a> </li> <li> <a href="/ja/offices/berlin/" aria-label="Berlin">Berlin</a> </li> <li> <a href="/ja/offices/brussels/" aria-label="Brussels">Brussels</a> </li> <li> <a href="/ja/offices/copenhagen/" aria-label="Copenhagen">Copenhagen</a> </li> <li> <a href="/ja/offices/doha/" aria-label="Doha">Doha</a> </li> <li> <a href="/ja/offices/dubai/" aria-label="Dubai">Dubai</a> </li> <li> <a href="/ja/offices/dusseldorf/" aria-label="Dusseldorf">Dusseldorf</a> </li> <li> <a href="/ja/offices/frankfurt/" aria-label="Frankfurt">Frankfurt</a> </li> <li> <a href="/ja/offices/helsinki/" aria-label="Helsinki">Helsinki</a> </li> <li> <a href="/ja/offices/istanbul/" aria-label="Istanbul">Istanbul</a> </li> <li> <a href="/ja/offices/johannesburg/" aria-label="Johannesburg">Johannesburg</a> </li> <li> <a href="/ja/offices/kyiv/" aria-label="Kyiv">Kyiv</a> </li> <li> <a href="/ja/offices/lisbon/" aria-label="Lisbon">Lisbon</a> </li> <li> <a href="/ja/offices/london/" aria-label="London">London</a> </li> <li> <a href="/ja/offices/madrid/" aria-label="Madrid">Madrid</a> </li> <li> <a href="/ja/offices/milan/" aria-label="Milan">Milan</a> </li> <li> <a href="/ja/offices/munich/" aria-label="Munich">Munich</a> </li> <li> <a href="/ja/offices/oslo/" aria-label="Oslo">Oslo</a> </li> <li> <a href="/ja/offices/paris/" aria-label="Paris">Paris</a> </li> <li> <a href="/ja/offices/riyadh/" aria-label="Riyadh">Riyadh</a> </li> <li> <a href="/ja/offices/rome/" aria-label="Rome">Rome</a> </li> <li> <a href="/ja/offices/stockholm/" aria-label="Stockholm">Stockholm</a> </li> <li> <a href="/ja/offices/vienna/" aria-label="Vienna">Vienna</a> </li> <li> <a href="/ja/offices/warsaw/" aria-label="Warsaw">Warsaw</a> </li> <li> <a href="/ja/offices/zurich/" aria-label="Zurich">Zurich</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-abaf4c1f-cafb-402a-b129-4c54b3478469" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">アジア・オーストラリア</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-abaf4c1f-cafb-402a-b129-4c54b3478469, #nav-utility-abaf4c1f-cafb-402a-b129-4c54b3478469-close, #nav-utility-0ad85b28-9261-4bc7-946a-81b1ee482442-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-abaf4c1f-cafb-402a-b129-4c54b3478469-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">オフィス</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">アジア・オーストラリア</h5> <ul> <li> <a href="/ja/offices/bangkok/" aria-label="Bangkok">Bangkok</a> </li> <li> <a href="/offices/beijing/" aria-label="Beijing">Beijing</a> </li> <li> <a href="/ja/offices/bengaluru/" aria-label="Bengaluru">Bengaluru</a> </li> <li> <a href="/ja/offices/ho-chi-minh-city/" aria-label="Ho Chi Minh City">Ho Chi Minh City</a> </li> <li> <a href="/ja/offices/hong-kong/" aria-label="Hong Kong">Hong Kong</a> </li> <li> <a href="/ja/offices/jakarta/" aria-label="Jakarta">Jakarta</a> </li> <li> <a href="/ja/offices/kuala-lumpur/" aria-label="Kuala Lumpur">Kuala Lumpur</a> </li> <li> <a href="/ja/offices/manila/" aria-label="Manila">Manila</a> </li> <li> <a href="/ja/offices/melbourne/" aria-label="Melbourne">Melbourne</a> </li> <li> <a href="/ja/offices/mumbai/" aria-label="Mumbai">Mumbai</a> </li> <li> <a href="/ja/offices/new-delhi/" aria-label="New Delhi">New Delhi</a> </li> <li> <a href="/ja/offices/perth/" aria-label="Perth">Perth</a> </li> <li> <a href="/ja/offices/shanghai/" aria-label="Shanghai">Shanghai</a> </li> <li> <a href="/ja/offices/singapore/" aria-label="Singapore">Singapore</a> </li> <li> <a href="/ja/offices/sydney/" aria-label="Sydney">Sydney</a> </li> <li> <a href="/ja/offices/tokyo/" aria-label="東京">東京</a> </li> </ul> </div> </div> </li> </ul> </div> </div> <a href="/ja/about-bain/global-offices/" aria-label="全てのオフィス" target="" class="primary-nav__see-all">全てのオフィス</a> </div> </div> </section> </div> </div> </li> <li > <a href="/ja/about-bain/alumni-services/" aria-label="アルムナイ" class="">アルムナイ</a> </li><li > <a href="/ja/about-bain/media-center/" aria-label="メディア" target="_top" class="">メディア</a> </li><li > <a href="/ja/about-bain/contact-us/" aria-label="お問い合わせ" target="_top" class="">お問い合わせ</a> </li><li > <a href="/ja/offices/tokyo/" aria-label="東京オフィス" class="">東京オフィス</a> </li> <li> <a href="#" id="nav-utility-24262d32-1f87-4d2f-93b9-c6def52df5e7" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active"> <i class="utility-navigation__icon utility-megamenu__icon utility-megamenu__icon--spritesheet japan-icon"></i> Japan | 日本語 </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-utility-24262d32-1f87-4d2f-93b9-c6def52df5e7, #nav-utility-24262d32-1f87-4d2f-93b9-c6def52df5e7-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/ja/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-utility-24262d32-1f87-4d2f-93b9-c6def52df5e7-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active" data-remove-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">メインメニュー</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="" aria-label="地域と言語を選択">地域と言語を選択</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-e10926fd-16e7-476f-ae17-045000b569f8" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">グローバル</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-e10926fd-16e7-476f-ae17-045000b569f8, #nav-utility-e10926fd-16e7-476f-ae17-045000b569f8-close, #nav-utility-24262d32-1f87-4d2f-93b9-c6def52df5e7-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-e10926fd-16e7-476f-ae17-045000b569f8-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">地域と言語を選択</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">グローバル</h5> <ul> <li> <a href="/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Global (English)" target="" data-visibility-id="utility-lang-message_en" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--global"></i> Global (English) </a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-efe57c67-eb4f-4eac-88d4-7ae0908840ae" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">北米・南米</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-efe57c67-eb4f-4eac-88d4-7ae0908840ae, #nav-utility-efe57c67-eb4f-4eac-88d4-7ae0908840ae-close, #nav-utility-24262d32-1f87-4d2f-93b9-c6def52df5e7-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-efe57c67-eb4f-4eac-88d4-7ae0908840ae-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">地域と言語を選択</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">北米・南米</h5> <ul> <li> <a href="/pt-br/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Brazil (Português)" target="" data-visibility-id="utility-lang-message_pt-br" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet brazil-icon"></i> Brazil (Português) </a> </li> <li> <a href="/es-ar/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Argentina (Español)" target="" data-visibility-id="utility-lang-message_es-ar" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet argentina-icon"></i> Argentina (Español) </a> </li> <li> <a href="/fr-ca/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Canada (Français)" target="" data-visibility-id="utility-lang-message_fr-ca" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet canada-icon"></i> Canada (Français) </a> </li> <li> <a href="/es-cl/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Chile (Español)" target="" data-visibility-id="utility-lang-message_es-cl" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet chile-icon"></i> Chile (Español) </a> </li> <li> <a href="/es-co/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Colombia (Español)" target="" data-visibility-id="utility-lang-message_es-co" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet columbia-icon"></i> Colombia (Español) </a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-f632e174-3384-4dfd-a145-48a99c5b7a30" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">ヨーロッパ・中東・アフリカ</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-f632e174-3384-4dfd-a145-48a99c5b7a30, #nav-utility-f632e174-3384-4dfd-a145-48a99c5b7a30-close, #nav-utility-24262d32-1f87-4d2f-93b9-c6def52df5e7-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-f632e174-3384-4dfd-a145-48a99c5b7a30-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">地域と言語を選択</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">ヨーロッパ・中東・アフリカ</h5> <ul> <li> <a href="/fr/expertises-fonctionnelles/strategie-client-et-marketing/customer-experience-transformation/" title="France (Français)" target="" data-visibility-id="utility-lang-message_fr" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet france-icon"></i> France (Français) </a> </li> <li> <a href="/de/managementkompetenzen/kundenstrategie-und-marketing/customer-experience-transformation/" title="DACH Region (Deutsch)" target="" data-visibility-id="utility-lang-message_de" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet german-icon"></i> DACH Region (Deutsch) </a> </li> <li> <a href="/it/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Italy (Italiano)" target="" data-visibility-id="utility-lang-message_it" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet italy-icon"></i> Italy (Italiano) </a> </li> <li> <a href="/es-es/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Spain (Español)" target="" data-visibility-id="utility-lang-message_es-es" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet spain-icon"></i> Spain (Español) </a> </li> <li> <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Greece (Elliniká)" target="" data-visibility-id="utility-lang-message_el" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet greece-icon"></i> Greece (Elliniká) </a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-543ab805-30f6-43a2-a848-3d20d494ea26" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">アジア・オーストラリア</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-543ab805-30f6-43a2-a848-3d20d494ea26, #nav-utility-543ab805-30f6-43a2-a848-3d20d494ea26-close, #nav-utility-24262d32-1f87-4d2f-93b9-c6def52df5e7-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-543ab805-30f6-43a2-a848-3d20d494ea26-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">地域と言語を選択</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">アジア・オーストラリア</h5> <ul> <li> <a href="http://www.bain.cn/" title="China (中文版)" target="_blank" data-visibility-id="utility-lang-message_zh" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet china-icon"></i> China (中文版) <span class="icon-external-link"></span> </a> </li> <li> <a href="/ko/consulting-services/customer-strategy-marketing/customer-experience-transformation/" title="Korea (한국어)" target="" data-visibility-id="utility-lang-message_ko" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet korea-icon"></i> Korea (한국어) </a> </li> <li> <a href="/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" title="Japan (日本語)" target="" data-visibility-id="utility-lang-message_ja" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet japan-icon"></i> Japan (日本語) </a> </li> </ul> </div> </div> </li> </ul> </div> </div> </div> </div> </section> </div> </div> </li> <li> <a href="#" id="red-7f19f12c-f70d-4bde-9d65-194f6a2f311a" class="js-offcanvas-red-folder" data-nav-red-folder-hamburger-control> <span class="icon-folder"></span>Saved items  <span class="red-folder-count-container" data-red-folder-count-container>(<span class="red-folder-count" data-red-folder-count>0</span>)</span> </a> <section class="red-folder empty" data-delay-toggle data-control-elements="#red-7f19f12c-f70d-4bde-9d65-194f6a2f311a, #red-7f19f12c-f70d-4bde-9d65-194f6a2f311a-close" data-class-toggle="red-folder--expanded" data-delay-time="400" data-reverse="true" data-level="1"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" aria-controls="off-canvas-menu" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/ja/"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="red-7f19f12c-f70d-4bde-9d65-194f6a2f311a-close" class="off-canvas-menu__back-link" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">メインメニュー</a> </div> <div class="large-12 column utility-megamenu__content"> <div class="red-folder__full"> <div class="large-12 column red-folder__content" data-bookmark-container data-count="0"></div> <a href="/ja/about-bain/curated-for-you-landing/" data-red-folder-link data-cookie-name="redFolder" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark" class="textlink textlink--cta" aria-label="Save Bookmark">Saved items (<span class="red-folder-count" data-red-folder-count>0</span>)</a> </div> <section class="red-folder-empty"> <span class="icon-folder-open" id="icon-folder-open"></span> <h4 class="">You have no saved items.</h4> <p>後で閲読、共有できるようにするためにブックマークしてください</p> <div class="red-folder-empty__btns"> <a href="/ja/insights/" class="btn">Explore Bain Insights</a> </div> </section> </div> </section> </li> </ul> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> //script to trigger red folder hamburger item for careers (function () { var redFolderCountContainer = document.querySelector('.red-folder-count-container'); var globalRedFolderUtilityNav = document.querySelector('.js-offcanvas-red-folder'); var careerUtilityNavItemRedFolder = document.querySelector('.career-utility-nav-item-red-folder'); var careerUtilityNavItemRedFolderLi = document.querySelector('.career-utility-nav-item-red-folder-li'); if (careerUtilityNavItemRedFolder != null && careerUtilityNavItemRedFolderLi != null) { const observer = new MutationObserver((mutations) => { mutations.forEach((mutation) => { if (mutation.type === 'attributes' && mutation.attributeName === 'class') { if (mutation.target.className.includes('has-count')) { careerUtilityNavItemRedFolderLi.classList.add('full'); careerUtilityNavItemRedFolder.classList.add('utility-navigation__red-folder-link'); careerUtilityNavItemRedFolder.href = globalRedFolderUtilityNav.href; } else { careerUtilityNavItemRedFolderLi.classList.remove('full'); careerUtilityNavItemRedFolder.classList.remove('utility-navigation__red-folder-link'); careerUtilityNavItemRedFolder.href = '#'; } } }); }); observer.observe(redFolderCountContainer, { attributes: true }); } })(); //script to trigger utility nav hamburger for careers (function () { var careerUtilityNavItems = document.querySelectorAll('.career-utility-nav-item'); var menuBackLink = document.querySelector('.career-back-link'); var globalUtlityNavItem = document.querySelector('.global-utility-nav').querySelectorAll('a'); if (careerUtilityNavItems != null) { careerUtilityNavItems.forEach(navItem => navItem.addEventListener('click', function (event) { var target = event.target || event.srcElement; var text = target.innerText; if (menuBackLink != null) { for (let i = 0; i < globalUtlityNavItem.length; i++) { if (target.className.includes('career-utility-nav-item-red-folder') && target.parentElement.className.includes('full')) { break; } if (!globalUtlityNavItem[i].className.includes('career-utility-nav-item') && globalUtlityNavItem[i].innerText == text) { menuBackLink.click(); globalUtlityNavItem[i].click(); break; } } } })); } })(); </script> </nav> </div> </div> </div> <div class="primary-nav__logo "> <a href="/ja/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> <div class="primary-nav__logo primary-nav__logo--white "> <a href="/ja/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_white-bain.svg" /> </a> </div> <div class="primary-nav__right-wrap" data-delay-toggle data-control-elements="[data-site-search-control]" data-class-toggle="search-open" data-delay-time="800"> <div class="primary-nav__nav "> <nav aria-label="Primary Navigation"> <ul class="primary-nav__level-one" data-dropdown-menu data-hover-delay='200'><li > <a href="/ja/industries/" aria-label="業界別プラクティス" class=" has-caret">業界別プラクティス</a> <ul class="primary-nav__mega-menu menu-4-col"> <li class="primary-nav__mega-menu-wrapper"> <section> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/ja/industries/" aria-label="業界別プラクティス">業界別プラクティス</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/industries/technology/" aria-label="テクノロジー" role="menuitem">テクノロジー</a> </li> <li role="none"> <a href="/ja/industries/consumer-products/" aria-label="消費財" role="menuitem">消費財</a> </li> <li role="none"> <a href="/ja/industries/advanced-manufacturing-services/" aria-label="産業財、サービス" role="menuitem">産業財、サービス</a> </li> <li role="none"> <a href="/ja/industries/telecommunications/" aria-label="通信" role="menuitem">通信</a> </li> <li role="none"> <a href="/ja/industries/private-equity/" aria-label="プライベートエクイティ" role="menuitem">プライベートエクイティ</a> </li> <li role="none"> <a href="/ja/industries/financial-services/" aria-label="金融サービス" role="menuitem">金融サービス</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/industries/retail/" aria-label="小売" role="menuitem">小売</a> </li> <li role="none"> <a href="/ja/industries/automotive/" aria-label="自動車" role="menuitem">自動車</a> </li> <li role="none"> <a href="/ja/industries/healthcare/" aria-label="ヘルスケア" role="menuitem">ヘルスケア</a> </li> <li role="none"> <a href="/ja/industries/machinery-equipment/" aria-label="産業機械、設備" role="menuitem">産業機械、設備</a> </li> <li role="none"> <a href="/ja/industries/chemicals/" aria-label="化学製品" role="menuitem">化学製品</a> </li> <li role="none"> <a href="/ja/industries/media-entertainment/" aria-label="メディア、エンターテイメント" role="menuitem">メディア、エンターテイメント</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/industries/infrastructure-construction-building-products/" aria-label="インフラ、建設、建築" role="menuitem">インフラ、建設、建築</a> </li> <li role="none"> <a href="/ja/industries/aviation/" aria-label="航空、運輸" role="menuitem">航空、運輸</a> </li> <li role="none"> <a href="/ja/industries/agribusiness/" aria-label="農業" role="menuitem">農業</a> </li> <li role="none"> <a href="/ja/industries/energy-natural-resources/" aria-label="エネルギー、天然資源" role="menuitem">エネルギー、天然資源</a> </li> <li role="none"> <a href="/ja/industries/forest-products-paper-packaging/" aria-label="林産品（林業）、紙、パッケージ" role="menuitem">林産品（林業）、紙、パッケージ</a> </li> <li role="none"> <a href="/ja/industries/metals-mining/" aria-label="金属、鉱業" role="menuitem">金属、鉱業</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/industries/oil-gas/" aria-label="石油、ガス" role="menuitem">石油、ガス</a> </li> <li role="none"> <a href="/ja/industries/social-public-sector/" aria-label="オムニチャネル戦略" role="menuitem">オムニチャネル戦略</a> </li> <li role="none"> <a href="/ja/industries/utilities-renewables/" aria-label="公益事業、再生可能エネルギー" role="menuitem">公益事業、再生可能エネルギー</a> </li> <li role="none"> <a href="/ja/industries/aerospace-defense-government-services/" aria-label="航空宇宙、防衛、政府関連" role="menuitem">航空宇宙、防衛、政府関連</a> </li> </ul> </div> </div> </div> </section> </li> </ul> </li><li > <a href="/ja/consulting-services/" aria-label="機能別プラクティス" class="active has-caret">機能別プラクティス</a> <ul class="primary-nav__mega-menu menu-4-col"> <li class="primary-nav__mega-menu-wrapper"> <section> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/ja/consulting-services/" aria-label="機能別プラクティス">機能別プラクティス</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/consulting-services/transformation/" aria-label="フルポテンシャル・トランスフォーメーション" role="menuitem">フルポテンシャル・トランスフォーメーション</a> </li> <li role="none"> <a href="/ja/consulting-services/change-management/" aria-label="チェンジ・マネジメント" role="menuitem">チェンジ・マネジメント</a> </li> <li role="none"> <a href="/ja/consulting-services/digital-transformation/" aria-label="デジタル・トランスフォーメーション" role="menuitem">デジタル・トランスフォーメーション</a> </li> <li role="none"> <a href="/ja/industries/private-equity/" aria-label="プライベートエクイティ" role="menuitem">プライベートエクイティ</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/consulting-services/mergers-acquisitions/" aria-label="企業買収、合併 (M&A)" role="menuitem">企業買収、合併 (M&A)</a> </li> <li role="none"> <a href="/ja/consulting-services/performance-improvement/" aria-label="業績改善" role="menuitem">業績改善</a> </li> <li role="none"> <a href="/ja/consulting-services/strategy/" aria-label="戦略" role="menuitem">戦略</a> </li> <li role="none"> <a href="/ja/consulting-services/organization/" aria-label="組織" role="menuitem">組織</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/consulting-services/performance-improvement/cost-transformation/" aria-label="コスト・トランスフォーメーション" role="menuitem">コスト・トランスフォーメーション</a> </li> <li role="none"> <a href="/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" aria-label="カスタマー・エクスペリエンス" role="menuitem">カスタマー・エクスペリエンス</a> </li> <li role="none"> <a href="/ja/consulting-services/sustainability-corporate-responsibility/" aria-label="サステイナビリティ、社会貢献" role="menuitem">サステイナビリティ、社会貢献</a> </li> <li role="none"> <a href="/ja/consulting-services/operations/procurement/" aria-label="購買・調達" role="menuitem">購買・調達</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/consulting-services/operations/" aria-label="オペレーション" role="menuitem">オペレーション</a> </li> <li role="none"> <a href="/ja/consulting-services/customer-strategy-marketing/" aria-label="マーケティング・営業" role="menuitem">マーケティング・営業</a> </li> <li role="none"> <a href="/ja/consulting-services/agile/" aria-label="アジャイル" role="menuitem">アジャイル</a> </li> </ul> </div> </div> </div> </section> </li> </ul> </li><li > <a href="/ja/consulting-services/digital-transformation/" aria-label="Digital" class=" ">Digital</a> </li><li > <a href="/ja/insights/" aria-label="知見/レポート" class=" ">知見/レポート</a> </li><li > <a href="/ja/about-bain/" aria-label="ベイン･アンド･カンパニーについて " class=" has-caret">ベイン･アンド･カンパニーについて </a> <ul class="primary-nav__mega-menu menu-4-col"> <li class="primary-nav__mega-menu-wrapper"> <section> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/ja/about-bain/" aria-label="ベイン･アンド･カンパニーについて ">ベイン･アンド･カンパニーについて </a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/about-bain/what-we-believe/" aria-label="ベインの信条" role="menuitem">ベインの信条</a> </li> <li role="none"> <a href="/ja/about-bain/what-we-do/" aria-label="活動内容" role="menuitem">活動内容</a> </li> <li role="none"> <a href="/ja/about-bain/our-people/" aria-label="社員とリーダーシップ" role="menuitem">社員とリーダーシップ</a> </li> <li role="none"> <a href="/ja/about-bain/media-center/" aria-label="プレス・メディア情報" role="menuitem">プレス・メディア情報</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/results/" aria-label="クライアントの結果" role="menuitem">クライアントの結果</a> </li> <li role="none"> <a href="/ja/about-bain/awards-recognition/" aria-label="受賞歴" role="menuitem">受賞歴</a> </li> <li role="none"> <a href="/ja/about-bain/global-affiliations/" aria-label="パートナーシップを結んでいる団体" role="menuitem">パートナーシップを結んでいる団体</a> </li> </ul> </div> </div> </div> <section class="primary-nav__secondary-list"> <h5 class="primary-nav__mega-menu-heading">Further: Our global responsibility</h5> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/about-bain/further/diversity-inclusion/" aria-label="ダイバーシティ" role="menuitem">ダイバーシティ</a> </li> <li role="none"> <a href="/ja/about-bain/further/social-impact/" aria-label="社会貢献" role="menuitem">社会貢献</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/ja/about-bain/further/our-sustainability/" aria-label="サステイナビリティへの取り組み" role="menuitem">サステイナビリティへの取り組み</a> </li> <li role="none"> <a href="/ja/about-bain/world-economic-forum/" aria-label="世界経済フォーラム（WEF）" role="menuitem">世界経済フォーラム（WEF）</a> </li> </ul> </div> </div> <a class="primary-nav__see-all" href="/ja/about-bain/further/" aria-label="Learn more about Further">Learn more about Further</a> </section> </section> </li> </ul> </li><li > <a href="/ja/careers/" aria-label="キャリア" class=" ">キャリア</a> </li></ul> </nav> </div> <div class="primary-nav__search "> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> var autocompleteUrl = '/ja/api/search/autocomplete/get'; </script> <div id="nav-site-search" data-delay-toggle data-control-elements="[data-site-search-control]" data-class-toggle="is-expanded" data-delay-time="0" class="site-search"> <button class="site-search__open" tabindex="0" title="search" data-site-search-control data-input-focus-trigger data-input-fields="#nav-site-search-input" data-delay-time="500"> <span class="site-search__search-text" >検索</span> <span class="icon-search"></span> </button> <ul> <li class="action-links__item bookmark"> <a class="action-links__link has-tip" tabindex="1" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 1219" data-pageid="1219" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" aria-label="Save Bookmark" role="button"> <i class="icon-bookmark" aria-hidden="true"></i> </a> </li> </ul> <div class="site-search__form-wrap"> <form class="site-search__search-form" name="site-search" data-cookie-form data-cookie-name="previousSearches" data-cookie-element="#nav-site-search-input" data-cookie-max-length="5" action="/ja/search/"> <button class="site-search__search-submit" title="search"> <span class="icon-search"></span> </button> <label for="nav-site-search-input" class="site-search__visually-hidden-label">知見、サービス、専門検索"</label> <input id="nav-site-search-input" data-autocomplete data-autocomplete-container="#nav-site-search-autocomplete" data-search-results-container="#nav-site-search-results" data-char-threshold="3" autocomplete="off" data-enable-keyboard="true" class="site-search__search-input" name="searchValue" placeholder="知見、サービス、専門検索" /> <div class="site-search__suggestions-block"> <section class="site-search__autocomplete-section"> <ul id="nav-site-search-autocomplete" class="site-search__suggestion-list"></ul> </section> <section id="nav-site-search-results" class="site-search__search-results-section"></section> <section class="site-search__suggestions-section"> <h6 class="site-search__suggestion-title">人気検索キーワード</h6> <ul class="site-search__suggestion-list"> <li class="site-search__suggestion-item"> <a href="#" data-input-element="#nav-site-search-input" data-form-submit-value="デジタル" aria-label="site-search-input">デジタル</a> </li> <li class="site-search__suggestion-item"> <a href="#" data-input-element="#nav-site-search-input" data-form-submit-value="戦略" aria-label="site-search-input">戦略</a> </li> </ul> </section> <section class="site-search__suggestions-section"> <h6 class="site-search__suggestion-title site-search__previous-suggestions">前回の検索</h6> <ul class="site-search__suggestion-list" data-render-from-cookie="search-suggestion" data-cookie-name="previousSearches" data-input-element="#nav-site-search-input"></ul> </section> <section class="site-search__history-block"> <h6 class="site-search__suggestion-title">最近訪れたページ</h6> <div class="site-search__history-items" data-render-from-cookie="history-item" data-cookie-name="bainPageHistory" data-fallback-image="/globalassets/site-settings-imagery/image.png"></div> </section> </div> </form> <button class="site-search__close" data-site-search-control aria-label="Close search"> <span class="icon-close"></span> </button> </div> </div> </div> </div> </div> </div> </div> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> (function () { //click on hamburger icon -> open the off-canvas, add the overlay document.getElementById('js-hamburger-btn').addEventListener('click', function () { document.getElementById('off-canvas-menu').classList.add('off-canvas-menu--expanded'); document.getElementById('overlay_697').classList.add('primary-nav__overlay--visible'); }); //click on close icon (off-canvas) -> close the off-canvas, the overlay closes from toggler document.querySelectorAll('.off-canvas-menu__close > a')[0].addEventListener('click', function () { document.getElementById('off-canvas-menu').classList.remove('off-canvas-menu--expanded'); document.getElementById('overlay_697').classList.remove('primary-nav__overlay--visible'); }); //click on overlay(outside of off-canvas) -> close the off-canvas and the overlay document.getElementById('overlay_697').addEventListener('click', function () { document.getElementById('off-canvas-menu').classList.remove('off-canvas-menu--expanded'); document.getElementById('overlay_697').classList.remove('primary-nav__overlay--visible'); }); })(); </script> </div> </header> <section class="site-message site-message--red-folder hidden" id="red-folder-added-message" data-toggler=".hidden"> <div class="row column"> <div class="site-message__content site-message__content--centered column"> <p class="">Content added to saved items</p> <div class="site-message__close"> <a href="/ja/about-bain/curated-for-you-landing/" data-red-folder-link data-cookie-name="redFolder" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark" class="btn" >Saved items (<span class="red-folder-count" data-red-folder-count>0</span>)</a> <button class="btn btn--secondary" data-toggle="red-folder-added-message">閉じる</button> </div> </div> </div> </section> <section class="site-message site-message--red-folder hidden" id="red-folder-removed-message" data-toggler=".hidden"> <div class="row column"> <div class="site-message__content site-message__content--centered column"> <p class="">Removed from saved items</p> <div class="site-message__close"> <a href="/ja/about-bain/curated-for-you-landing/" data-red-folder-link data-cookie-name="redFolder" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark" class="btn" >Saved items (<span class="red-folder-count" data-red-folder-count>0</span>)</a> <button class="btn btn--secondary" data-toggle="red-folder-removed-message">閉じる</button> </div> </div> </div> </section> <article class="row column"> <div class="column"> <header class="hero large-12 column hero--hub hero--svg-xl hero--transparent-background hero--delay-text "> <div class="hero__text-content"> <div class="hero__top-wrap row"> <div class="hero__title-wrap medium-8 large-5 column end"> <div class="hero__title hero__description-container "> <p class="hero__tag">機能別プラクティス</p> <h1 class="showDesktopTitle">カスタマー・エクスペリエンス</h1> <h1 class="showMobileTitle hero__title">カスタマー・エクスペリエンス</h1> </div> <div class="hero__description rte__heading hero__description-container"> <p>顧客、社員、株主の三方良しを実現</p> </div> </div> </div> </div> <div class="hero__image"> <span id="desktopSvg"> <!DOCTYPE html> <html>  <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="ad.size" content="width=1950,height=650"> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" src="/globalassets/svg/Customer-Strategy.min.js"></script> <style type="text/css"> @charset "UTF-8"; /* CSS Document */ /* Div layer for the entire banner. */ #desktopcontent_dc{width: 1950px; height: 650px;} </style> </head> <body> <div id="desktopcontainer_dc"> <div id="desktopcontent_dc"></div> <div id="myborder"></div> </div> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> lottie.loadAnimation({ container: document.getElementById('desktopcontent_dc'), autoplay: true, loop: false, renderer: 'svg', animationData: JSON.parse('{"v":"5.6.5","fr":30,"ip":0,"op":151,"w":1950,"h":650,"nm":"CS_customer-strategy","ddd":0,"assets":[],"layers":[{"ddd":0,"ind":1,"ty":4,"nm":"CS_customer-strategy Outlines","sr":1,"ks":{"o":{"a":0,"k":100,"ix":11},"r":{"a":0,"k":0,"ix":10},"p":{"a":0,"k":[975,325,0],"ix":2},"a":{"a":0,"k":[975,325,0],"ix":1},"s":{"a":0,"k":[100,100,100],"ix":6}},"ao":0,"shapes":[{"ty":"gr","it":[{"ind":0,"ty":"sh","ix":1,"ks":{"a":1,"k":[{"i":{"x":0.667,"y":1},"o":{"x":0.333,"y":0},"t":0,"s":[{"i":[[0,0],[0,0],[-16.733,-19.583],[-13.244,0],[0,0],[0,24.853],[0,0],[-24.852,0],[0,0],[0,-24.853],[0,0],[-40.517,-0.006],[0,40.526],[0,0],[26.713,0],[0,-26.714],[0,0],[-41.922,0],[0,0],[0,41.922],[0,0],[-52.027,0],[0,-52.028],[0,0],[26.51,0],[0,0],[0,26.51],[0,0],[-42.778,0],[-4.928,-25.024],[-59.003,0],[0,0]],"o":[[0,0],[36.472,0],[8.234,9.638],[0,0],[24.852,0],[0,0],[0,-24.853],[0,0],[24.854,0],[0,0],[0,40.516],[40.526,0.007],[0,0],[0,-26.714],[-26.715,0],[0,0],[0,41.922],[0,0],[41.922,0],[0,0],[0,-52.028],[52.028,0],[0,0],[0,26.51],[0,0],[-26.51,0],[0,0],[0,-42.779],[52.759,0],[5.962,30.267],[0,0],[0,0]],"v":[[-975,204.242],[-165.219,203.964],[-98.417,235.017],[-65.03,250.945],[-65.029,250.945],[-20.029,205.945],[-20.029,-25.831],[24.97,-70.831],[28.375,-70.831],[73.375,-25.831],[73.375,190.678],[146.735,264.048],[220.117,190.678],[220.117,37.315],[171.747,-11.055],[123.375,37.315],[123.375,74.852],[199.283,150.76],[199.284,150.76],[275.191,74.852],[275.191,-169.851],[369.395,-264.055],[463.6,-169.851],[463.6,206.036],[415.6,254.036],[413.191,254.036],[365.191,206.036],[365.191,144.028],[442.648,66.57],[514.667,140.621],[588.648,204.57],[975,204.57]],"c":false}]},{"i":{"x":0.667,"y":1},"o":{"x":0.333,"y":0},"t":57,"s":[{"i":[[0,0],[0,0],[-16.733,-19.583],[-13.244,0],[0,0],[0,24.853],[0,0],[-24.852,0],[0,0],[0,-24.853],[0,0],[-40.517,-0.006],[0,40.526],[0,0],[26.713,0],[0,-26.714],[0,0],[-41.922,0],[0,0],[0,41.922],[0,0],[-52.027,0],[0,-52.028],[0,0],[26.51,0],[0,0],[0,26.51],[0,0],[-42.778,0],[-4.928,-25.024],[-59.003,0],[0,0]],"o":[[0,0],[36.472,0],[8.234,9.638],[0,0],[24.852,0],[0,0],[0,-24.853],[0,0],[24.854,0],[0,0],[0,40.516],[40.526,0.007],[0,0],[0,-26.714],[-26.715,0],[0,0],[0,41.922],[0,0],[41.922,0],[0,0],[0,-52.028],[52.028,0],[0,0],[0,26.51],[0,0],[-26.51,0],[0,0],[0,-42.779],[52.759,0],[5.962,30.267],[0,0],[0,0]],"v":[[-975,204.242],[-165.219,203.964],[-98.417,235.017],[-65.03,250.945],[-65.029,250.945],[-20.029,205.945],[-20.029,42.74],[24.97,-2.26],[28.375,-2.26],[73.375,42.74],[73.375,190.678],[146.735,264.048],[220.117,190.678],[220.117,-162.685],[171.747,-211.055],[123.375,-162.685],[123.375,74.852],[199.283,150.76],[199.284,150.76],[275.191,74.852],[275.191,-169.851],[369.395,-264.055],[463.6,-169.851],[463.6,206.036],[415.6,254.036],[413.191,254.036],[365.191,206.036],[365.191,144.028],[442.648,66.57],[514.667,140.621],[588.648,204.57],[975,204.57]],"c":false}]},{"i":{"x":0.667,"y":1},"o":{"x":0.333,"y":0},"t":97,"s":[{"i":[[0,0],[0,0],[-16.733,-19.583],[-13.244,0],[0,0],[0,24.853],[0,0],[-24.852,0],[0,0],[0,-24.853],[0,0],[-40.517,-0.006],[0,40.526],[0,0],[26.713,0],[0,-26.714],[0,0],[-41.922,0],[0,0],[0,41.922],[0,0],[-52.027,0],[0,-52.028],[0,0],[26.51,0],[0,0],[0,26.51],[0,0],[-42.778,0],[-4.928,-25.024],[-59.003,0],[0,0]],"o":[[0,0],[36.472,0],[8.234,9.638],[0,0],[24.852,0],[0,0],[0,-24.853],[0,0],[24.854,0],[0,0],[0,40.516],[40.526,0.007],[0,0],[0,-26.714],[-26.715,0],[0,0],[0,41.922],[0,0],[41.922,0],[0,0],[0,-52.028],[52.028,0],[0,0],[0,26.51],[0,0],[-26.51,0],[0,0],[0,-42.779],[52.759,0],[5.962,30.267],[0,0],[0,0]],"v":[[-975,204.242],[-165.219,203.964],[-98.417,235.017],[-65.03,250.945],[-65.029,250.945],[-20.029,205.945],[-20.029,90.861],[24.97,45.861],[28.375,45.861],[73.375,90.861],[73.375,190.678],[146.735,264.048],[220.117,190.678],[220.117,-57.422],[171.747,-105.792],[123.375,-57.422],[123.375,74.852],[199.283,150.76],[199.284,150.76],[275.191,74.852],[275.191,-209.851],[369.395,-304.055],[463.6,-209.851],[463.6,206.036],[415.6,254.036],[413.191,254.036],[365.191,206.036],[365.191,144.028],[442.648,66.57],[514.667,140.621],[588.648,204.57],[975,204.57]],"c":false}]},{"t":133,"s":[{"i":[[0,0],[0,0],[-16.733,-19.583],[-13.244,0],[0,0],[0,24.853],[0,0],[-24.852,0],[0,0],[0,-24.853],[0,0],[-40.517,-0.006],[0,40.526],[0,0],[26.713,0],[0,-26.714],[0,0],[-41.922,0],[0,0],[0,41.922],[0,0],[-52.027,0],[0,-52.028],[0,0],[26.51,0],[0,0],[0,26.51],[0,0],[-42.778,0],[-4.928,-25.024],[-59.003,0],[0,0]],"o":[[0,0],[36.472,0],[8.234,9.638],[0,0],[24.852,0],[0,0],[0,-24.853],[0,0],[24.854,0],[0,0],[0,40.516],[40.526,0.007],[0,0],[0,-26.714],[-26.715,0],[0,0],[0,41.922],[0,0],[41.922,0],[0,0],[0,-52.028],[52.028,0],[0,0],[0,26.51],[0,0],[-26.51,0],[0,0],[0,-42.779],[52.759,0],[5.962,30.267],[0,0],[0,0]],"v":[[-975,204.242],[-165.219,203.964],[-98.417,235.017],[-65.03,250.945],[-65.029,250.945],[-20.029,205.945],[-20.029,134.169],[24.97,89.169],[28.375,89.169],[73.375,134.169],[73.375,190.678],[146.735,264.048],[220.117,190.678],[220.117,37.315],[171.747,-11.055],[123.375,37.315],[123.375,74.852],[199.283,150.76],[199.284,150.76],[275.191,74.852],[275.191,-169.851],[369.395,-264.055],[463.6,-169.851],[463.6,206.036],[415.6,254.036],[413.191,254.036],[365.191,206.036],[365.191,144.028],[442.648,66.57],[514.667,140.621],[588.648,204.57],[975,204.57]],"c":false}]}],"ix":2},"nm":"Path 1","mn":"ADBE Vector Shape - Group","hd":false},{"ty":"gs","o":{"a":0,"k":100,"ix":9},"w":{"a":0,"k":2,"ix":10},"g":{"p":3,"k":{"a":0,"k":[0,0.8,0,0,0.313,0.669,0.024,0.173,1,0.537,0.047,0.345],"ix":8}},"s":{"a":0,"k":[-844,0],"ix":4},"e":{"a":0,"k":[8,0],"ix":5},"t":1,"lc":1,"lj":2,"bm":0,"nm":"Gradient Stroke 1","mn":"ADBE Vector Graphic - G-Stroke","hd":false},{"ty":"tr","p":{"a":0,"k":[975,336.346],"ix":2},"a":{"a":0,"k":[0,0],"ix":1},"s":{"a":0,"k":[100,100],"ix":3},"r":{"a":0,"k":0,"ix":6},"o":{"a":0,"k":100,"ix":7},"sk":{"a":0,"k":0,"ix":4},"sa":{"a":0,"k":0,"ix":5},"nm":"Transform"}],"nm":"Group 1","np":2,"cix":2,"bm":0,"ix":1,"mn":"ADBE Vector Group","hd":false},{"ty":"tm","s":{"a":0,"k":0,"ix":1},"e":{"a":1,"k":[{"i":{"x":[0.336],"y":[0.992]},"o":{"x":[0.333],"y":[0]},"t":0,"s":[0]},{"t":137,"s":[100]}],"ix":2},"o":{"a":0,"k":0,"ix":3},"m":1,"ix":2,"nm":"Trim Paths 1","mn":"ADBE Vector Filter - Trim","hd":false}],"ip":0,"op":320,"st":0,"bm":0},{"ddd":0,"ind":2,"ty":1,"nm":"Black Solid 1","sr":1,"ks":{"o":{"a":0,"k":100,"ix":11},"r":{"a":0,"k":0,"ix":10},"p":{"a":0,"k":[975,325,0],"ix":2},"a":{"a":0,"k":[975,325,0],"ix":1},"s":{"a":0,"k":[100,100,100],"ix":6}},"ao":0,"sw":1950,"sh":650,"sc":"#000000","ip":0,"op":320,"st":0,"bm":0}],"markers":[]}'), }) .setSubframe(false) </script> </body> </html> </span> <span id="mobileSvg"> <img src="/globalassets/capabilities/hero-images---still/final_consultingservicesheaders_v20_customer-strategy_1440x810.png" > </span> </div> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> if ($(window).width() < 1081) { var desktopElement = document.getElementById("desktopSvg"); if (desktopElement !== null) { desktopElement.remove(); } } else { var mobileElement = document.getElementById("mobileSvg"); if (mobileElement !== null) { mobileElement.remove(); } } $(window).resize(function () { this.checkSVGVersion(); }); function checkSVGVersion() { var desktopSvg = document.getElementById("desktopSvg"); var mobileSvg = document.getElementById("mobileSvg"); if (desktopSvg !== null) { if ($(window).width() < 1081) { var url = window.location.href.split('?')[0]; window.location.href = url + "?d=mobile"; } } else if (mobileSvg !== null) { if ($(window).width() > 1081) { var url = window.location.href.split('?')[0]; window.location.href = url + "?d=desktop"; } } } </script> </header> <div id="in-page-nav-top-anchor"></div> <section id="in-page-nav" class="in-page-nav" data-scroll-dependent data-sticky-container data-toggler="is-expanded"> <div class="in-page-nav__nav-wrap sticky" data-sticky data-margin-top="0" data-stack-elements="#site-header" data-sticky-on="small" data-top-anchor="in-page-nav-top-anchor" data-bottom-anchor="in-page-nav-bottom-anchor"> <h6 class="in-page-nav__title">カスタマー・エクスペリエンス</h6> <span class="in-page-nav__active-section" id="in-page-active-section" data-toggle="in-page-nav"></span> <ul class="in-page-nav__nav-list" data-magellan data-threshold="150" data-offset-elements="#site-header"> <li class="in-page-nav__nav-item"> <a href="#overview-section" data-toggle="in-page-nav"> 概要 </a> </li> <li class="in-page-nav__nav-item"> <a href="#86e178e8-bd37-4bf7-96a3-9a14cb824d49" data-toggle="in-page-nav"> 支援内容 </a> </li> <li class="in-page-nav__nav-item"> <a href="#8a939ce5-ca42-4b18-b43f-a41ce3406e2d" data-toggle="in-page-nav"> Experience </a> </li> <li class="in-page-nav__nav-item"> <a href="#2bf7b4d5-7c43-47bb-8548-a62f515ea584" data-toggle="in-page-nav"> 知見 </a> </li> <li class="in-page-nav__nav-item"> <a href="#327b5363-9c2f-44aa-bfe1-4f0a2b071f1c" data-toggle="in-page-nav"> Our Team </a> </li> </ul> <div class="in-page-nav__action-links"> <ul class="action-links "> <li class="action-links__item share"> <a class="action-links__link has-tip" id="5280_actionLink" href="#" title="Share" data-tooltip aria-haspopup="true" aria-label="Share" data-disable-hover="true" data-click-open="true" data-template-classes="tooltip--share" data-allow-html="true" data-fade-out-duration="700" data-tip-text='<div class="share-popup"> <ul class="social-links js-social-links"> <li class="social-links__item social-links__item--wIcon"> <a href="#" class="social-links__link" id="1219_copyLink5280" title="Copy link" aria-label="Copy link"> <i class="icon-content_copy" aria-hidden="true"></i> <span class="social-links__text">Copy link</span> </a> </li> <li class="social-links__item"> <a class="social-links__link" href="mailto:?subject=ベインのウェブサイトに掲載されているコンテンツ送付&body=お世話になっております。ベインのウェブサイトに掲載されているコンテンツをご紹介いたします。ご紹介させていただきたいコンテンツはこちらです。： https://www.bain.com/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" title="Email" aria-label="Email"> <i class="icon-email" aria-hidden="true"></i> <span class="social-links__text">Email</span> </a> </li> <li class="social-links__item"> <a class="social-links__link" id="1219_LinkedIn_socialLink5280" href="https://www.linkedin.com/shareArticle?mini=true&url=https%3a%2f%2fwww.bain.com%2fja%2fconsulting-services%2fcustomer-strategy-marketing%2fcustomer-experience-transformation%2f%3fshare-date%3d18-02-2025" title="LinkedIn" aria-label="LinkedIn"> <img class="social-links__image-icon" src="/globalassets/social-icons/icon-linkedin.png?width=48&height=48&mode=crop" alt="" /> <span class="social-links__text">LinkedIn</span> </a> </li> <li class="social-links__item"> <a class="social-links__link" id="1219_Twitter_socialLink5280" href="https://www.twitter.com/share?url=https%3a%2f%2fwww.bain.com%2fja%2fconsulting-services%2fcustomer-strategy-marketing%2fcustomer-experience-transformation%2f" title="Twitter" aria-label="Twitter"> <img class="social-links__image-icon" src="/globalassets/social-icons/twitter_color.png?width=48&height=48&mode=crop" alt="" /> <span class="social-links__text">Twitter</span> </a> </li> <li class="social-links__item"> <a class="social-links__link" id="1219_Facebook_socialLink5280" href="https://www.facebook.com/share.php?u=https%3a%2f%2fwww.bain.com%2fja%2fconsulting-services%2fcustomer-strategy-marketing%2fcustomer-experience-transformation%2f" title="Facebook" aria-label="Facebook"> <img class="social-links__image-icon" src="/globalassets/social-icons/icon-facebook_new.png?width=48&height=48&mode=crop" alt="" /> <span class="social-links__text">Facebook</span> </a> </li> </ul> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> document.getElementById("1219_LinkedIn_socialLink5280").onclick = function () { return shareData(this.href); } </script> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> document.getElementById("1219_Twitter_socialLink5280").onclick = function () { return shareData(this.href); } </script> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> document.getElementById("1219_Facebook_socialLink5280").onclick = function () { return shareData(this.href); } </script> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> document.getElementById("1219_copyLink5280").onclick = function (event) { event.preventDefault(); navigator.clipboard.writeText(window.location.href); } </script></div>'> <i class="icon-share" aria-hidden="true"></i> </a> </li> <li class="action-links__item bookmark"> <a class="action-links__link" href="#" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 1219" data-pageid="1219" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-saveArticleLink="/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" role="button"> <i class="icon-bookmark" aria-hidden="true"></i> </a> </li> </ul> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> document.getElementById("5280_actionLink").onclick = function (event) { event.preventDefault(); } if (document.getElementById("5280_printLink")) { document.getElementById("5280_printLink").onclick = function (event) { var src = ""; var ifrm = document.createElement("iframe"); ifrm.id = "print-dialogue"; ifrm.setAttribute("src", src); ifrm.style.width = "640px"; ifrm.style.height = "480px"; ifrm.style.display = "none"; document.body.appendChild(ifrm); let deviceType = navigator.userAgent; let regExp = /android|iphone|kindle|ipad/i; let isMobileDevice = regExp.test(deviceType); if (isMobileDevice) { window.print(); event.preventDefault(); } else { if (src != null && src != "") { var pdfPrintDialogue = document.getElementById("print-dialogue"); pdfPrintDialogue.contentWindow.focus(); pdfPrintDialogue.contentWindow.print(); event.preventDefault(); } else { window.print(); event.preventDefault(); } } } } </script> </div> </div> </section> <section class="section overview row" id="overview-section" data-magellan-target="overview-section"> <div class="medium-10 large-8 column overview--centered medium-centered"> <div id="overview-section-text" > <p style="text-align: left;">業界のリーダー企業は、前進し続けるためには優れた商品・サービスだけでなく、卓越した顧客体験の提供が重要であることを認識しています。ベインの「シンプル＆デジタル」のアプローチは、プロセスの簡素化やコスト削減を達成する一方で、顧客にとって何が最も重要かを見極めるための知見やツールを提供し、満足度の高い顧客体験を実現するためのケイパビリティを社内に構築します。これらの取り組みを通じて、顧客・従業員・株主すべての満足度を高めると同時に、<a href="/ja/consulting-services/customer-strategy-marketing/customer-loyalty-and-net-promoter-system/">ネット･プロモーター･システム℠</a>や、ベインの画期的なベンチマーキングサービスである<a href="/ja/consulting-services/customer-strategy-marketing/nps-prism/">NPS Prism®</a>を用いて改善効果を測定し、実行を加速させます。</p> </div> </div> </section> <section class="spacing spacing--top-bottom"> <section class="brand-narrative-cta column row" > <div class="small-12 medium-9 medium-centered large-8 column"> <a href="/ja/consulting-services/customer-strategy-marketing/about-nps/" target="" > <div class="brand-narrative-cta__Description"> <p><strong style="font-size: 24px; font-style: normal; font-weight: bolder; color: #cc0000;">NPS®はベインの登録商標です。<br /></strong><strong style="color: #cc0000;">NPS®に関する詳細や、</strong><strong style="color: #cc0000;">NPS®を使用してサービスを提供する場合に必要となる</strong><strong style="color: #cc0000;">表記方法や</strong><strong style="color: #cc0000;">ライセンス</strong><strong style="color: #cc0000;">等詳細はこちらよりご覧いただけます。</strong></p> <p> </p> </div> </a> </div> </section> </section> <figure class="inline-video inline-video--overlay full-width"> <video id="578cccd2-7752-472a-88cd-cd5a42964431" data-account="921483724001" data-do-not-track="1" data-video-id="6299914122001" data-player="Q6PnRrb5G" data-embed="default" playsinline class="video-js " controls></video> <script defer nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" src="//players.brightcove.net/921483724001/Q6PnRrb5G_default/index.min.js"></script> <script defer nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" src="/scripts/videojs-schema.min.js"></script> <figcaption class="inline-video__caption"> <div class="inline-video__description"> </div> </figcaption> </figure> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> $(document).ready(function() { videojs.getPlayer('578cccd2-7752-472a-88cd-cd5a42964431').ready(function () { var myPlayer = this; myPlayer.schema(); }); }); </script> <figure class="inline-video inline-video--overlay full-width"> <video id="97c26dd3-5667-4b8b-854e-574b8d410301" data-account="921483724001" data-do-not-track="1" data-video-id="6309728425112" data-player="Q6PnRrb5G" data-embed="default" playsinline class="video-js " controls></video> <script defer nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" src="//players.brightcove.net/921483724001/Q6PnRrb5G_default/index.min.js"></script> <script defer nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" src="/scripts/videojs-schema.min.js"></script> <figcaption class="inline-video__caption"> <div class="inline-video__description"> </div> </figcaption> </figure> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> $(document).ready(function() { videojs.getPlayer('97c26dd3-5667-4b8b-854e-574b8d410301').ready(function () { var myPlayer = this; myPlayer.schema(); }); }); </script><section class="spacing spacing--top-bottom"> <section id="86e178e8-bd37-4bf7-96a3-9a14cb824d49" data-magellan-target="86e178e8-bd37-4bf7-96a3-9a14cb824d49" class="section featured-solutions column row"> <div class="section__midline-heading"> <h3 class="">支援内容</h3> </div> <div class="row mobile-carousel large-up-2" data-mobile-carousel> <div class="column"> <a href="/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/customer-episode-design/" class="featured-solutions__card featured-solutions__card--small"> <h4 class="featured-solutions__animated-text">カスタマー・エピソード・デザイン</h4> <span class="featured-solutions__placeholder-text">カスタマー・エピソード・デザイン</span> <div class="featured-solutions__card-description"> <p>カスタマー・エクスペリエンスをエピソードごとに分析し大規模に改革する手法です。</p> </div> <span class="textlink textlink--cta"><span>詳細</span></span> </a> </div> <div class="column"> <a href="/ja/consulting-services/customer-strategy-marketing/customer-loyalty-and-net-promoter-system/" class="featured-solutions__card featured-solutions__card--small"> <h4 class="featured-solutions__animated-text">ネット・プロモーター・システム℠</h4> <span class="featured-solutions__placeholder-text">ネット・プロモーター・システム℠</span> <div class="featured-solutions__card-description"> <p>顧客・従業員の優れたロイヤルティを獲得できる文化を構築します。</p> </div> <span class="textlink textlink--cta"><span>詳細</span></span> </a> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="promo promo--on-white row collapse promo__img-right feed__row " > <div class="medium-6 column"> <div class="promo__text-container"> <h4 class="">Winning on Purpose</h4> <p class="">A must-read story and your indispensable guide for inspiring customer love within your own teams and utilizing Net Promoter to achieve both personal and business success. Available now!</p> <a href="https://www.netpromotersystem.com/ja/books/winning-on-purpose/" target="_blank" class="btn " data-ctabuttonclick=true>Learn more</a> </div> </div> <div class="medium-6 column"> <div class="promo__image"> <picture> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=768&height=768&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=768&height=432&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=480&height=270&mode=crop" media="(min-width:110px)" /> <img alt="" src="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=110&height=110&mode=crop" /> </picture> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="promo promo--on-white row collapse promo__img-right feed__row promo--thin" > <div class="promo__medium-8 column"> <div class="promo__text-container"> <h4 class="">Access NPS® Outer Loop</h4> <p class="">Early access to NPS® Outer Loop by Bain & Company powered by Qualtrics XM is available for sign up. This new solution developed jointly by Bain and Qualtrics will enable companies to manage their backlog of customer experience opportunities end-to-end.</p> <a href="https://www.qualtrics.com/marketplace/bain-outerloop/? utm_medium=paid+social&utm_source=linkedin&utm_campaign=bain_outer_loop" target="_blank" class="btn " data-ctabuttonclick=true>Register here</a> <a href="/ja/about-bain/media-center/press-releases/2023/qualtrics-and-bain--company-introduce-early-access-to-nps-outer-loop-an-end-to-end-way-to-manage-customer-experience-enhancement-opportunities/" target="_blank" class="btn " data-ctabuttonclick=true>Read the press release</a> </div> </div> <div class="promo__medium-4 column"> <div class="promo__image"> <picture> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-1_1.jpg?width=768&height=768&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=768&height=432&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=480&height=270&mode=crop" media="(min-width:110px)" /> <img alt="" src="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=110&height=110&mode=crop" /> </picture> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="section overview row" id="8a939ce5-ca42-4b18-b43f-a41ce3406e2d" data-magellan-target="8a939ce5-ca42-4b18-b43f-a41ce3406e2d"> <div class="column"> <div class="section__midline-heading"> <h3 class="showDesktopTitle">Our CX Experience</h3> <h3 class="showMobileTitle">Our CX Experience</h3> </div> </div> <div class="medium-10 large-8 column content-align medium-centered">  <div id="basicTextBlockReadMored7ac3a74-cca4-4628-9a33-abe21263355a" class="rte__heading rte__rte-table"> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="brand-narrative-container"> <div class="mobile-carousel brand-narrative-container__carousel " data-brand-narrative-carousel> <section class="brand-narrative "> <div class="brand-narrative--largeFont"> ~3,000 </div> <p>世界中で手掛けたシンプル＆デジタルのプロジェクト数<a id="_anchor_1" href="#_msocom_1" name="_msoanchor_1"></a></p> </section> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section id="6640301b-c2d3-43db-8c1b-d3501dc9e60a" data-magellan-target="6640301b-c2d3-43db-8c1b-d3501dc9e60a" class="section image-text-promo-container image-text-promo-container--small column row"> <div class="section__midline-heading"> <h3 class="">クライアントの結果</h3> </div> <div class="row large-up-2 mobile-carousel" data-mobile-carousel> <section class="image-text-promo image-text-promo--small column"> <div class="row large-up-2"> <div class="column"> <a href="/ja/results/a-steel-company-seeks-to-regain-market-leadership/" aria-label="Client results promo link"> <div class="image-text-promo__picture-wrap"> <picture> <source srcset="/contentassets/343b59763985411c8d5cba67c2a30d8b/35763-stealco-16-9.jpg?width=350&height=350&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/343b59763985411c8d5cba67c2a30d8b/35763-stealco-16-9.jpg?width=768&height=432&mode=crop" media="(min-width:0px)" /> <img alt="" src="/contentassets/343b59763985411c8d5cba67c2a30d8b/35763-stealco-16-9.jpg?width=350&height=350&mode=crop" data-object-fit /> </picture> <span class="true-north-logo"> <img src="https://www.bain.com/globalassets/site-settings-imagery/true-north-bold.png" alt="" /> </span> </div> </a> </div> <div class="column image-text-promo__content-wrap"> <div class="image-text-promo__text-wrap"> <a href="/ja/results/a-steel-company-seeks-to-regain-market-leadership/" > <header> <p class="image-text-promo__tag">産業財、サービス</p> <h5 class="image-text-promo__title">A Steel Company Seeks to Regain Market Leadership</h5> </header> <div class="image-text-promo__description"> <div class="rte__heading">A host of factors bumped SteelCo from its dominant position. We helped it chart a new path forward.</div> </div> </a> </div> <div class="image-text-promo__bottom-wrap"> <ul class="social-links"> <li class="social-links__item"> <a class="social-links__link" href="#" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 2370622" data-pageid="2370622" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark"> <i class="icon-bookmark" aria-hidden="true"></i> </a> </li> </ul> </div> </div> </div> </section> <section class="image-text-promo image-text-promo--small column"> <div class="row large-up-2"> <div class="column"> <a href="/ja/results/a-conglomerate-charts-a-new-global-strategy/" aria-label="Client results promo link"> <div class="image-text-promo__picture-wrap"> <picture> <source srcset="/contentassets/44550336a38d41f6b4cc045fd9a5dedf/35764-megacorp-1-1.jpg?width=350&height=350&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/44550336a38d41f6b4cc045fd9a5dedf/35764-megacorp-16-9.jpg?width=768&height=432&mode=crop" media="(min-width:0px)" /> <img alt="" src="/contentassets/44550336a38d41f6b4cc045fd9a5dedf/35764-megacorp-1-1.jpg?width=350&height=350&mode=crop" data-object-fit /> </picture> <span class="true-north-logo"> <img src="https://www.bain.com/globalassets/site-settings-imagery/true-north-bold.png" alt="" /> </span> </div> </a> </div> <div class="column image-text-promo__content-wrap"> <div class="image-text-promo__text-wrap"> <a href="/ja/results/a-conglomerate-charts-a-new-global-strategy/" > <header> <p class="image-text-promo__tag">産業財、サービス</p> <h5 class="image-text-promo__title">A Conglomerate Charts a New Global Strategy </h5> </header> <div class="image-text-promo__description"> <div class="rte__heading">An initial focus on operating model inspired a broader portfolio review that proved transformative.</div> </div> </a> </div> <div class="image-text-promo__bottom-wrap"> <ul class="social-links"> <li class="social-links__item"> <a class="social-links__link" href="#" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 2369208" data-pageid="2369208" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark"> <i class="icon-bookmark" aria-hidden="true"></i> </a> </li> </ul> </div> </div> </div> </section> </div> <div class="image-text-promo-container__more-results row medium-up-2"></div> </section> </section> <section class="section column row spacing spacing--top-bottom" id="2bf7b4d5-7c43-47bb-8548-a62f515ea584" data-magellan-target="2bf7b4d5-7c43-47bb-8548-a62f515ea584"> <div class="section__midline-heading"> <h3 class="">知見</h3> </div> <div class="card__grid column row feed__row"> <div class="row small-up-1 medium-up-2 large-up-4"> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/ja/insights/generative-ai-potential-to-improve-customer-experience/" data-srcType="articleGrid"> <div class="card__image"> <a href="/ja/insights/generative-ai-potential-to-improve-customer-experience/" aria-label="Card image link"> <div class="card__image-wrap"> <picture> <source srcset="/contentassets/3cb6a28b34a64d58885af8c527036ac5/25305_aipotential_1440x810-16_9-.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/3cb6a28b34a64d58885af8c527036ac5/25305_aipotential_1440x810-16_9-.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/3cb6a28b34a64d58885af8c527036ac5/25305_aipotential_1440x810-16_9-.jpg?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/3cb6a28b34a64d58885af8c527036ac5/25305_aipotential_768x768-1_1.jpg?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/3cb6a28b34a64d58885af8c527036ac5/25305_aipotential_768x768-1_1.jpg?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/3cb6a28b34a64d58885af8c527036ac5/25305_aipotential_768x768-1_1.jpg?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/ja/insights/generative-ai-potential-to-improve-customer-experience/" > <span class="card__tag" >小売</span> <h5 class=""> Generative AI’s Potential to Improve Customer Experience </h5> <div class="card__desc rte__heading">Bain's research identifies five design principles for deploying generative AI in the customer journey.</div> </a> </div> <div class="card__footer"> <div> <span class="" >論説</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 2340987" data-pageid="2340987" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/ja/insights/why-loyalty-programs-fail-hbr/" data-srcType="articleGrid"> <div class="card__image"> <a href="https://hbr.org/2024/09/why-loyalty-programs-fail" target=_blank aria-label="Card image link"> <div class="card__image-wrap"> <picture> <source srcset="/globalassets/insights/trade-and-top-tier-logo-tiles/hbr-1440x810.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/globalassets/insights/trade-and-top-tier-logo-tiles/hbr-1440x810.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/globalassets/insights/trade-and-top-tier-logo-tiles/hbr-1440x810.jpg?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/globalassets/insights/trade-and-top-tier-logo-tiles/hbr-768x768.jpg?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/globalassets/insights/trade-and-top-tier-logo-tiles/hbr-768x768.jpg?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/globalassets/insights/trade-and-top-tier-logo-tiles/hbr-768x768.jpg?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="https://hbr.org/2024/09/why-loyalty-programs-fail" target=_blank> <span class="card__tag" >金融サービス</span> <h5 class=""> Why Loyalty Programs Fail <span class="icon-external-link"></span> </h5> <div class="card__desc rte__heading">And how to fix them.</div> </a> </div> <div class="card__footer"> <div> <span class="" >Harvard Business Review</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 2325688" data-pageid="2325688" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/ja/insights/banks-clunky-digital-tools-alienate-many-small-firms-snap-chart/" data-srcType="articleGrid"> <div class="card__image"> <a href="/ja/insights/banks-clunky-digital-tools-alienate-many-small-firms-snap-chart/" aria-label="Card image link"> <div class="card__image-wrap"> <span class="card__media"> <span class="icon-chart-bar"></span> </span> <picture> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_16.9_promo.png?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_16.9_promo.png?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_16.9_promo.png?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_1.1_promo.png?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_1.1_promo.png?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_1.1_promo.png?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/ja/insights/banks-clunky-digital-tools-alienate-many-small-firms-snap-chart/" > <span class="card__tag" >銀行</span> <h5 class=""> Banks’ Clunky Digital Tools Alienate Many Small Firms </h5> <div class="card__desc rte__heading">Small and medium-sized businesses want digital channels that are easy to access and use. Will banks step up?</div> </a> </div> <div class="card__footer"> <div> <span class="" >スナップチャート</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 2340982" data-pageid="2340982" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/ja/insights/revitalizing-joy-to-remain-relevant-video/" data-srcType="articleGrid"> <div class="card__image"> <a href="/ja/insights/revitalizing-joy-to-remain-relevant-video/" aria-label="Card image link"> <div class="card__image-wrap"> <span class="card__media"> <span class="icon-video"></span> </span> <picture> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1440x810_pizzahut.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1440x810_pizzahut.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1440x810_pizzahut.jpg?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1_768x768_pizzahut.jpg?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1_768x768_pizzahut.jpg?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1_768x768_pizzahut.jpg?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/ja/insights/revitalizing-joy-to-remain-relevant-video/" > <span class="card__tag" >Restaurants</span> <h5 class=""> Revitalizing Joy to Remain Relevant </h5> <div class="card__desc rte__heading">Aaron Powell, CEO of Pizza Hut, discusses how innovation is motivated by purpose and going back to the basics.</div> </a> </div> <div class="card__footer"> <div> <span class="" >動画</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" aria-label="Save Bookmark 2340654" data-pageid="2340654" data-endpoint="/ja/api/redfolder/getcontent" data-databaseendpointurl="/ja/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> </div> </div> <div class="column row centered"> <a class="btn btn--secondary" href="/ja/insights/?filters=機能別プラクティス(219416,390497,390498,390499,1579161)&invisibleFilters=articleRelevance()" data-ctabuttonclick="true">さらに見る</a> </div> </section> <section class="spacing spacing--top-bottom"> <section class="promo promo--on-white row collapse promo__img-right feed__row " > <div class="medium-6 column"> <div class="promo__text-container"> <h4 class="">MyCX℠</h4> <p class="">MyCX℠ is a multi-faceted subscription service designed to help you assess and improve your company’s CX capabilities. It includes accreditation, training and certification, peer networking, and more. Develop deeper expertise by learning from CX leaders and peers. </p> <a href="/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/mycx/" target="_blank" class="btn " data-ctabuttonclick=true>Learn more</a> </div> </div> <div class="medium-6 column"> <div class="promo__image"> <picture> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=768&height=768&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=768&height=432&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=480&height=270&mode=crop" media="(min-width:110px)" /> <img alt="" src="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=110&height=110&mode=crop" /> </picture> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section id="327b5363-9c2f-44aa-bfe1-4f0a2b071f1c" data-magellan-target="327b5363-9c2f-44aa-bfe1-4f0a2b071f1c" class="section card__grid column row js-profiles-grid"> <div class="section__midline-heading"> <h3 class="">エキスパート</h3> </div> <div class="row small-up-1 medium-up-2 large-up-4" > <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/ja/our-team/darci-darnell/" aria-label="Darci Darnell profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/2f290d028acd47348e3c6c4ac8e19461/darnell-bolenbaugh-darci-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/2f290d028acd47348e3c6c4ac8e19461/darnell-bolenbaugh-darci-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/2f290d028acd47348e3c6c4ac8e19461/darnell-bolenbaugh-darci-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/2f290d028acd47348e3c6c4ac8e19461/darnell-bolenbaugh-darci-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/ja/our-team/darci-darnell/" > <h4> Darci Darnell <small class="" >Partner</small> <small class="" >Chicago</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/ja/our-team/maureen-burns/" aria-label="Maureen Burns profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/2d83dc870a284618bb0b6981ec63e70b/burns-maureen-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/2d83dc870a284618bb0b6981ec63e70b/burns-maureen-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/2d83dc870a284618bb0b6981ec63e70b/burns-maureen-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/2d83dc870a284618bb0b6981ec63e70b/burns-maureen-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/ja/our-team/maureen-burns/" > <h4> Maureen Burns <small class="" >Partner</small> <small class="" >Boston</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/ja/our-team/rob-markey/" aria-label="Rob Markey profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/cbb5f456a7de47d187c151b8e85f86b7/markey-rob-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/cbb5f456a7de47d187c151b8e85f86b7/markey-rob-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/cbb5f456a7de47d187c151b8e85f86b7/markey-rob-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/cbb5f456a7de47d187c151b8e85f86b7/markey-rob-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/ja/our-team/rob-markey/" > <h4> Rob Markey <small class="" >Advisory Partner</small> <small class="" >Boston</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/ja/our-team/richard-hatherall/" aria-label="Richard Hatherall profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/1ccca9c206fd4c8ba9f90a93854fd7d5/haterall-richard-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/1ccca9c206fd4c8ba9f90a93854fd7d5/haterall-richard-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/1ccca9c206fd4c8ba9f90a93854fd7d5/haterall-richard-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/1ccca9c206fd4c8ba9f90a93854fd7d5/haterall-richard-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/ja/our-team/richard-hatherall/" > <h4> Richard Hatherall <small class="" >Partner</small> <small class="" >Sydney</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/ja/our-team/priscilla-dellorto/" aria-label="Priscilla Dell'Orto profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/762edc4452af45d88eb166311c9bd5b6/dellorto-priscilla--16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/762edc4452af45d88eb166311c9bd5b6/dellorto-priscilla--16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/762edc4452af45d88eb166311c9bd5b6/dellorto-priscilla--16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/762edc4452af45d88eb166311c9bd5b6/dellorto-priscilla--16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/ja/our-team/priscilla-dellorto/" > <h4> Priscilla Dell'Orto <small class="" >Partner</small> <small class="" >Hong Kong</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/ja/our-team/jason-barro/" aria-label="Jason Barro profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/680c75e1a3d4492a90763047ab012ba8/barro-jason-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/680c75e1a3d4492a90763047ab012ba8/barro-jason-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/680c75e1a3d4492a90763047ab012ba8/barro-jason-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/680c75e1a3d4492a90763047ab012ba8/barro-jason-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/ja/our-team/jason-barro/" > <h4> Jason Barro <small class="" >Partner</small> <small class="" >New York</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/ja/our-team/sydney-doten/" aria-label="Sydney Doten profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/ba6be0c54a3b4dad91279c39833d45be/doten_sydney-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/ba6be0c54a3b4dad91279c39833d45be/doten_sydney-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/ba6be0c54a3b4dad91279c39833d45be/doten_sydney-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/ba6be0c54a3b4dad91279c39833d45be/doten_sydney-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/ja/our-team/sydney-doten/" > <h4> Sydney Doten <small class="" >アソシエイトパートナー</small> <small class="" >Chicago</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/ja/our-team/siddhartha-karri/" aria-label="Siddhartha Karri profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/1fd702aa32d54c5ca0da14548544ba2d/karri-sid-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/1fd702aa32d54c5ca0da14548544ba2d/karri-sid-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/1fd702aa32d54c5ca0da14548544ba2d/karri-sid-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/1fd702aa32d54c5ca0da14548544ba2d/karri-sid-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/ja/our-team/siddhartha-karri/" > <h4> Siddhartha Karri <small class="" >Partner</small> <small class="" >Chicago</small> </h4> </a> </div> </div> </div> </div> </div> </div> <div class="column row centered"> <a class="btn btn--secondary" href="/ja/leadership-feed/?filters=機能別プラクティス(219416)&invisibleFilters=audienceRelevancy(0)" data-ctabuttonclick="true">さらに見る</a> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="promo--fullwidth-wrapper" > <a href="/ja/consulting-services/digital-transformation/behold-the-bold/" target="" data-ctabuttonclick=true> <div class="promo promo--fullwidth row collapse"> <div class="small-12 medium-8 large-6 column"> <h3 class="">Behold the Bold: Stories of bold digital transformation</h3> </div> <div class="promo--fullwidth__image"> <picture> <source srcset="/contentassets/03bfe978b74c428796d661cb9bd74e57/behold-the-bold_no-text.png" media="(min-width:768px)"> <source srcset="/contentassets/03bfe978b74c428796d661cb9bd74e57/behold-the-bold_1x1.png" media="(min-width:0px)"> <img srcset="/contentassets/03bfe978b74c428796d661cb9bd74e57/behold-the-bold_1x1.png" alt="" data-object-fit /> </picture> </div> </div> </a> </section> </section> <section class="spacing spacing--top-bottom"> <section id="5568961c-6542-48ae-9b17-d05970a7f996" data-magellan-target="5568961c-6542-48ae-9b17-d05970a7f996" class="section link-block column row"> <div class="section__midline-heading"> <h3 class="showDesktopTitle">機能別プラクティス</h3> <h3 class="showMobileTitle">機能別プラクティス</h3> </div> <ul class="link-block__list"> <li> <div class="link-block__link"> <a href="/ja/consulting-services/agile/" target="" title="アジャイル"><h4>アジャイル</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/change-management/" target="" title="チェンジ・マネジメント"><h4>チェンジ・マネジメント</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" target="" title="カスタマー・エクスペリエンス"><h4>カスタマー・エクスペリエンス</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/customer-strategy-marketing/" target="" title="顧客戦略、NPS®、マーケティング"><h4>顧客戦略、NPS®、マーケティング</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/performance-improvement/cost-transformation/" target="" title="コスト・トランスフォーメーション"><h4>コスト・トランスフォーメーション</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/mergers-acquisitions/" target="" title="企業買収、合併　（M&A)"><h4>企業買収、合併　（M&A)</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/operations/" target="" title="オペレーション"><h4>オペレーション</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/organization/" target="" title="組織"><h4>組織</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="https://www.bain.com/ja/consulting-services/performance-improvement/" target="" title="業績改善"><h4>業績改善</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/industries/private-equity/" target="" title="プライベートエクイティ"><h4>プライベートエクイティ</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/operations/procurement/" target="" title="購買・調達"><h4>購買・調達</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/strategy/" target="" title="戦略"><h4>戦略</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/sustainability-corporate-responsibility/" target="" title="サステイナビリティ、社会貢献"><h4>サステイナビリティ、社会貢献</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/consulting-services/transformation/" target="" title="フルポテンシャル・トランスフォーメーション"><h4>フルポテンシャル・トランスフォーメーション</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/ja/vector-digital/" target="" title="デジタル (Vector℠)"><h4>デジタル (Vector℠)</h4> </a> </div> </li> </ul> </section> </section> <div id="in-page-nav-bottom-anchor"></div> </div> </article> <div class="row column"> <div class="contact-form"> <form data-abide novalidate action="/ja/about-bain/contact-us/contact-form-page/" method="get"> <input type="hidden" name=reasonforcontactingBain value="" /> <div class="large-6 column"> <h3 class="contact-form__title">お気軽にご連絡下さい</h3> <label class="select-menu"> <span class="select-menu__label-text" >エキスパートにお問い合わせ</span> <select class="select-menu__select" name=m_Industry data-custom-select required> <option value="">業界を選択</option> <option value="Metals">Metals</option> <option value="Real Estate">Real Estate</option> <option value="Transportation">Transportation</option> <option value="Travel & Leisure">Travel & Leisure</option> <option value="インフラ、建設、建築">インフラ、建設、建築</option> <option value="エネルギー、天然資源">エネルギー、天然資源</option> <option value="ソーシャル、公共セクター">ソーシャル、公共セクター</option> <option value="テクノロジー">テクノロジー</option> <option value="プライベートエクイティ">プライベートエクイティ</option> <option value="ヘルスケア">ヘルスケア</option> <option value="メディア、エンターテイメント">メディア、エンターテイメント</option> <option value="化学製品">化学製品</option> <option value="金属、鉱業">金属、鉱業</option> <option value="金融サービス">金融サービス</option> <option value="公益事業、再生可能エネルギー">公益事業、再生可能エネルギー</option> <option value="航空、運輸">航空、運輸</option> <option value="航空宇宙、防衛、政府関連">航空宇宙、防衛、政府関連</option> <option value="産業機械">産業機械</option> <option value="産業財、サービス">産業財、サービス</option> <option value="自動車">自動車</option> <option value="小売">小売</option> <option value="消費財">消費財</option> <option value="石油、ガス">石油、ガス</option> <option value="通信">通信</option> <option value="農業">農業</option> <option value="林産品（林業）、紙、パッケージ">林産品（林業）、紙、パッケージ</option> </select> <span class="form-error contact-module-error" >Please select an industry from the dropdown list</span> </label> </div> <div class="large-6 column"> <div class="contact-form__description"> <p class="">私達は、グローバルに活躍する経営者が抱える最重要経営課題に対して、厳しい競争環境の中でも成長し続け、「結果」を出すために支援しています。</p> </div> <label class="input-field"> <span class="input-field__label-text show-for-sr" >メールアドレス</span> <input class="input-field__input" type="email" name=Email placeholder="メールアドレス" required /> <span class="form-error contact-module-error" >有効なメールアドレスを入力してください。</span> </label> <button class="btn" type="submit">お問い合わせ</button> </div> </form> </div> </div> <section class="trademark column row"> <div class="column"> Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Coro® is a service mark of Bain & Company, Inc. </div> </section> <footer class="footer" dir="ltr"> <div class="row column"> <div class="column footer__sign-up"> <div class="description"> <p>ベインの知見。競争が激化するグローバルビジネス環境で、日々直面するであろう問題について論じている知見を毎月お届けします。</p> </div> <form id="form_638754368400841139" class="newsletter-sign-up" data-abide novalidate data-ajax-form="" data-post-url="" data-success-container=".success-container"> <div class="newsletter-sign-up__input-container"> <label class="input-field"> <span class="input-field__label-text show-for-sr" >メールアドレス</span> <input id="Email2" class="input-field__input" type="email" name="Email" placeholder="メールアドレス" required /> <span class="form-error" >無効なメールアドレス</span> </label> <label class="checkbox"> <input name="privacy-policy" type="checkbox" required aria-label="privacy-policy" /> <span class="checkbox__styled"></span> </label> <span class="checkbox__label-text"><p>*プライバシーポリシーの内容を確認し、合意しました。</p></span> <span class="form-error" >プライバシーポリシーをご確認頂き、合意頂けますようお願い致します。</span> <input name="demb_annual_sales" type="hidden" value=""> <input name="demb_company_name" type="hidden" value=""> <input name="demb_data_source" type="hidden" value=""> <input name="demb_country_name" type="hidden" value=""> <input name="demb_demandbase_sid" type="hidden" value=""> <input name="demb_employee_count" type="hidden" value=""> <input name="demb_industry" type="hidden" value=""> <input name="demb_Sub_Industry" type="hidden" value=""> <input name="demb_website" type="hidden" value=""> </div> <button id="newsletterBtn" class="btn" type="submit">登録</button> </form> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> document.getElementById('newsletterBtn').onclick = function () { return subscriptionFormSubmitted('form_638754368400841139'); } </script> </div> </div> <div class="footer__small-view-border show-for-small-only"> </div> <div class="row column footer__content "> <div class="column footer__top-row"> <div class="footer__heading"> <img alt="Bain & Company" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_white.svg" /> </div> <div class="footer__social"> <ul class="social-links "> <li class="social-links__item"> <a class="social-links__link" href="https://www.linkedin.com/company/bain-and-company" target="_blank" aria-label="icon-linkedin-in"> <i class="icon-linkedin-in" aria-hidden="true"></i> </a> </li> <li class="social-links__item"> <a class="social-links__link" href="https://x.com/bainandcompany" target="_blank" aria-label="icon-twitter"> <i class="icon-twitter" aria-hidden="true"></i> </a> </li> <li class="social-links__item"> <a class="social-links__link" href="https://www.facebook.com/bainandcompany" target="_blank" aria-label="icon-facebook-f"> <i class="icon-facebook-f" aria-hidden="true"></i> </a> </li> <li class="social-links__item"> <a class="social-links__link" href="https://www.youtube.com/@bainandcompany" target="_blank" aria-label="icon-youtube"> <i class="icon-youtube" aria-hidden="true"></i> </a> </li> <li class="social-links__item"> <a class="social-links__link" href="https://www.instagram.com/bainandcompany/" target="_blank" aria-label="icon-instagram"> <i class="icon-instagram" aria-hidden="true"></i> </a> </li> </ul> </div> </div> <div class="column footer__bottom-row"> <div class="footer__links"> <div class="footer__ctas"> <a href="/ja/about-bain/contact-us/" aria-label="お問い合わせ" class="">お問い合わせ</a> <a href="/ja/about-bain/further/our-sustainability/" aria-label="Sustainability" class="">Sustainability</a> <a href="/ja/about-bain/accessibility-statement/" aria-label="Accessibility" class="">Accessibility</a> <a href="/ja/about-bain/terms/" aria-label="Terms of use" class="">Terms of use</a> <a href="/ja/about-bain/privacy/" aria-label="Privacy" class="">Privacy</a> <a href="/ja/about-bain/cookie-policy/" aria-label="Cookie Policy" class="">Cookie Policy</a> <a href="/ja/sitemap/" aria-label="Sitemap" class="">Sitemap</a> <a href="/ja/account/dashboard/" aria-label="Log In" class="">Log In</a> </div> <div class="footer__logos"> <a href="https://www.essentialaccessibility.com/bain/" target="_blank" class="eA-logo" aria-label="Footer logo"></a> </div> </div> <div class="footer__legal"> <p class="">© 1996-2025 Bain & Company, Inc.</p> </div> </div> </div> </footer> <div class="marketo-subscribe" style="display:none"> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=" src="//lp.bain.com/js/forms2/js/forms2.min.js"></script> <form id="mktoForm_1014"></form> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98=">MktoForms2.loadForm("//lp.bain.com", "378-NYU-220", 1014);</script> </div> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> function subscriptionFormSubmitted(formId) { var hasCookieConsent = hasDomainConsent("ja", "1"); $(function () { MktoForms2.whenReady(function (mktoForm) { var marketoFormId = mktoForm.getId(); if (marketoFormId == '1014') { var epiForm = document.getElementById(formId); var contactEmailId = epiForm.elements["Email"].value; var privacyPolicyValue = epiForm.elements["privacy-policy"].checked ? "yes" : "no"; var annualSales = epiForm.elements["demb_annual_sales"].value; var companyName = epiForm.elements["demb_company_name"].value; var dataSource = epiForm.elements["demb_data_source"].value; var countryName = epiForm.elements["demb_country_name"].value; var demandbase_Sid = epiForm.elements["demb_demandbase_sid"].value; var employeeCount = epiForm.elements["demb_employee_count"].value; var industry = epiForm.elements["demb_industry"].value; var subIndustry = epiForm.elements["demb_Sub_Industry"].value; var website = epiForm.elements["demb_website"].value; // Regular Expression For Email //var mailformat = /^\w+([\.-]?\w+)*@\w+([\.-]?\w+)*(\.\w{2,3})+$/; if (privacyPolicyValue =='no') { return false; } mktoForm.vals({ "Email": contactEmailId, "privacyPolicy": privacyPolicyValue, "bain_optinnewsletterbaininsights": "True", "demb_annual_sales": annualSales, "demb_company_name": companyName, "demb_data_source": dataSource, "demb_country_name": countryName, "demb_demandbase_sid": demandbase_Sid, "demb_employee_count": employeeCount, "demb_industry": industry, "demb_Sub_Industry": subIndustry, "demb_website": website }); mktoForm.submit(); } mktoForm.onSuccess(function (values, followUpUrl) { if (marketoFormId == '1014') { if (!hasCookieConsent) { if (followUpUrl.indexOf("?") > -1) { followUpUrl = followUpUrl + "&marketo_opt_out=true"; } else { followUpUrl = followUpUrl + "?marketo_opt_out=true"; } followUpUrl = followUpUrl + "&Email=" + values["Email"]; } else { if (followUpUrl.indexOf("?") > -1) { followUpUrl = followUpUrl + "&Email=" + values["Email"]; } else { followUpUrl = followUpUrl + "?Email=" + values["Email"]; } } window.location.href = followUpUrl; return false; } }); }); }); } </script> <section class="contact-widget" dir="ltr"> <div class="contact-widget__content"> <div class="column contact-widget__window hide" id="contact-widget-window" data-toggler=".hide"> <p class="">お問い合わせ</p> <h4 class="">How can we help you?</h4> <div class="contact-widget__links row"> <ul class="column"> <li> <a href="/ja/about-bain/contact-us/contact-form-page/"> Customer Experience </a> </li> <li class="separator"><span></span><span></span></li> <li> <a href="/ja/about-bain/contact-us/contact-form-page/?reasonforcontactingBain=Business inquiry: I’m exploring hiring Bain"> ビジネスについて </a> </li> <li> <a href="/ja/about-bain/contact-us/contact-form-page/?reasonforcontactingBain=Press relations: I’m a member of the media seeking a Bain expert’s comment"> プレス報道について </a> </li> <li> <a href="/ja/about-bain/contact-us/contact-form-page/?reasonforcontactingBain=Career information: I’d like to work at Bain"> 採用について </a> </li> </ul> </div> <div class="contact-widget__office"> <a href='/link/4dda5beb54da4860a49fc88c3dda41e3.aspx'>全てのオフィス</a> </div> </div> <span data-tooltip data-show-on="large" class="has-tip left contact-widget__bubble" data-disable-hover="false" data-click-open="false" title="Get in touch"> <a role="button" tabindex="2" class="contact-widget__btn" data-toggle="icon-open icon-close contact-widget-window toggler-closer" aria-label="Contact widget button" aria-haspopup="true"> <span class="icon-contact-bubble" id="icon-open" data-toggler=".hide"></span> <span class="icon-close hide" id="icon-close" data-toggler=".hide"></span> </a> </span> </div> <a id="toggler-closer" class="hide" data-toggle="widget-btn icon-close icon-open toggler-closer contact-widget-window" data-toggler=".hide"></a> </section> <input type="hidden" data-rectangle-image value="/globalassets/capabilities/hero-images---new/customer-strategy-marketing-1440.jpg?width=110&height=110&mode=crop" /> <script nonce="kXHIJMTDaluTd1AFeSNmTR/sajZdN13TcrXAb7lHL98="> sessionStorage.setItem("UserBookmarkSync", "false"); </script> </body> </html>

CINXE.COM

カスタマー・エクスペリエンス | Bain & Company