Customer Experience Consulting | Bain

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class="primary-nav__mega-menu-heading">Further: Our global responsibility</h5> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-62c007c6-375d-4a93-b4ce-4dc877707cdb" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Diversity, Equity & Inclusion</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-62c007c6-375d-4a93-b4ce-4dc877707cdb, #sub-nav-62c007c6-375d-4a93-b4ce-4dc877707cdb-close, #-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-62c007c6-375d-4a93-b4ce-4dc877707cdb-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Σχετικά με εμάς </a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/about/further/diversity-equity-inclusion/" aria-label="Diversity, Equity & Inclusion">Diversity, Equity & Inclusion</a> </h5> <ul> <li> <a href="/el/about/further/diversity-equity-inclusion/dei-report/" aria-label="2024 Diversity, Equity, and Inclusion Report">2024 Diversity, Equity, and Inclusion Report</a> </li> <li> <a href="/el/about/further/diversity-equity-inclusion/dei-report/2023/" aria-label="2023 Diversity, Equity, and Inclusion Report">2023 Diversity, Equity, and Inclusion Report</a> </li> </ul> </div> </div> </li> </ul> </div> </div> </section> <section class="primary-nav__secondary-list"> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/el/about/further/our-social-impact/" aria-label="Social Impact">Social Impact</a> </li> <li> <a href="/el/about/further/our-sustainability/" aria-label="Sustainability">Sustainability</a> </li> <li> <a href="/el/about/world-economic-forum/" aria-label="World Economic Forum">World Economic Forum</a> </li> </ul> </div> </div> <a class="primary-nav__see-all" href="/el/about/further/" aria-label="Learn more about Further">Learn more about Further</a> </section> </div> </section> </div> </div> </li> <li> <a href="#" id="nav-4c78ac35-543e-4584-9bc6-191cfd69f8af" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">Careers</a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-4c78ac35-543e-4584-9bc6-191cfd69f8af, #nav-4c78ac35-543e-4584-9bc6-191cfd69f8af-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" role="button" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-4c78ac35-543e-4584-9bc6-191cfd69f8af-close" data-toggle="off-canvas-header" data-toggle-element="#off-canvas-menu-container" data-close-only="true" data-toggle-class="level-two-active" data-remove-class="level-three-active" class="off-canvas-menu__back-link ">Main menu</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/el/careers/">Careers</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-561b26d7-2a1a-4ddf-a0fa-0947c4035f3a" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Work with Us</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-561b26d7-2a1a-4ddf-a0fa-0947c4035f3a, #sub-nav-561b26d7-2a1a-4ddf-a0fa-0947c4035f3a-close, #nav-4c78ac35-543e-4584-9bc6-191cfd69f8af-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-561b26d7-2a1a-4ddf-a0fa-0947c4035f3a-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Careers</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/careers/work-with-us/" aria-label="Work with Us">Work with Us</a> </h5> <ul> <li> <a href="/el/careers/work-with-us/find-your-place/" aria-label="Find Your Place">Find Your Place</a> </li> <li> <a href="/el/careers/work-with-us/our-work-areas/" aria-label="Our Work Areas">Our Work Areas</a> </li> <li> <a href="/el/careers/work-with-us/integrated-teams/" aria-label="Integrated Teams">Integrated Teams</a> </li> <li> <a href="/el/careers/work-with-us/students/" aria-label="Students">Students</a> </li> <li> <a href="/el/careers/work-with-us/internships-programs/" aria-label="Internships & Programs">Internships & Programs</a> </li> <li> <a href="/el/careers/work-with-us/recruiting-events/" aria-label="Recruiting Events">Recruiting Events</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-9650a95f-d7d3-4eba-a4ac-e4c6dccbdfdc" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Life at Bain</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-9650a95f-d7d3-4eba-a4ac-e4c6dccbdfdc, #sub-nav-9650a95f-d7d3-4eba-a4ac-e4c6dccbdfdc-close, #nav-4c78ac35-543e-4584-9bc6-191cfd69f8af-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-9650a95f-d7d3-4eba-a4ac-e4c6dccbdfdc-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Careers</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/careers/life-at-bain/" aria-label="Life at Bain">Life at Bain</a> </h5> <ul> <li> <a href="/el/careers/life-at-bain/supporting-your-growth/career-stories/" aria-label="Career Stories">Career Stories</a> </li> <li> <a href="/el/careers/life-at-bain/our-people/" aria-label="Our People">Our People</a> </li> <li> <a href="/el/careers/life-at-bain/where-we-work/" aria-label="Where We Work">Where We Work</a> </li> <li> <a href="/el/careers/life-at-bain/supporting-your-growth/" aria-label="Supporting Your Growth">Supporting Your Growth</a> </li> <li> <a href="/el/careers/life-at-bain/affinity-groups/" aria-label="Affinity Groups">Affinity Groups</a> </li> <li> <a href="/el/careers/life-at-bain/benefits/" aria-label="Benefits">Benefits</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/el/careers/impact-stories/" aria-label="Impact Stories">Impact Stories</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-d8a78937-1112-4242-9862-13ed666fe87d" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Hiring Process</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-d8a78937-1112-4242-9862-13ed666fe87d, #sub-nav-d8a78937-1112-4242-9862-13ed666fe87d-close, #nav-4c78ac35-543e-4584-9bc6-191cfd69f8af-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-d8a78937-1112-4242-9862-13ed666fe87d-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Careers</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/careers/hiring-process/" aria-label="Hiring Process">Hiring Process</a> </h5> <ul> <li> <a href="/el/careers/hiring-process/what-to-expect/" aria-label="What to Expect">What to Expect</a> </li> <li> <a href="/el/careers/hiring-process/interviewing/" aria-label="Interviewing">Interviewing</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__career-ctas primary-nav__career-ctas-hamburger"> <a href="/el/careers/find-a-role/" class="btn--pill-hamburger " data-ctabuttonclick="true">FIND JOBS </a> </div> </div> </div> </div> </section> </div> </div> </li> </ul> <ul class="primary-nav__level-one off-canvas-menu__utility-nav global-utility-nav"> <li> <a href="#" id="nav-utility-82d8eba6-7b21-4a79-a8a1-ad6cd40a5167" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active"> Γραφεία </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-utility-82d8eba6-7b21-4a79-a8a1-ad6cd40a5167, #nav-utility-82d8eba6-7b21-4a79-a8a1-ad6cd40a5167-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" role="button" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-utility-82d8eba6-7b21-4a79-a8a1-ad6cd40a5167-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active" data-remove-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Main menu</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="" aria-label="Γραφεία">Γραφεία</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-940f9bf9-a2a6-4f76-ba1f-51d5da2e7c4a" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">North & Latin America</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-940f9bf9-a2a6-4f76-ba1f-51d5da2e7c4a, #nav-utility-940f9bf9-a2a6-4f76-ba1f-51d5da2e7c4a-close, #nav-utility-82d8eba6-7b21-4a79-a8a1-ad6cd40a5167-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-940f9bf9-a2a6-4f76-ba1f-51d5da2e7c4a-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">North & Latin America</h5> <ul> <li> <a href="/el/offices/atlanta/" aria-label="Atlanta">Atlanta</a> </li> <li> <a href="/el/offices/austin/" aria-label="Austin">Austin</a> </li> <li> <a href="/offices/bogota/" aria-label="Bogota">Bogota</a> </li> <li> <a href="/el/offices/boston/" aria-label="Boston">Boston</a> </li> <li> <a href="/offices/buenos-aires/" aria-label="Buenos Aires">Buenos Aires</a> </li> <li> <a href="/el/offices/Chicago/" aria-label="Chicago">Chicago</a> </li> <li> <a href="/el/offices/dallas/" aria-label="Dallas">Dallas</a> </li> <li> <a href="/el/offices/denver/" aria-label="Denver">Denver</a> </li> <li> <a href="/el/offices/houston/" aria-label="Houston">Houston</a> </li> <li> <a href="/el/offices/los-angeles/" aria-label="Los Angeles">Los Angeles</a> </li> <li> <a href="/el/offices/mexico-city/" aria-label="Mexico City">Mexico City</a> </li> <li> <a href="/el/offices/minneapolis-frwd/" aria-label="Minneapolis">Minneapolis</a> </li> <li> <a href="/el/offices/monterrey/" aria-label="Monterrey">Monterrey</a> </li> <li> <a href="/el/offices/new-york/" aria-label="New York">New York</a> </li> <li> <a href="/el/offices/rio-de-janeiro/" aria-label="Rio de Janeiro">Rio de Janeiro</a> </li> <li> <a href="/el/offices/san-francisco/" aria-label="San Francisco">San Francisco</a> </li> <li> <a href="/offices/santiago/" aria-label="Santiago">Santiago</a> </li> <li> <a href="/el/offices/sao-paulo/" aria-label="São Paulo">São Paulo</a> </li> <li> <a href="/el/offices/seattle/" aria-label="Seattle">Seattle</a> </li> <li> <a href="/el/offices/silicon-valley/" aria-label="Silicon Valley">Silicon Valley</a> </li> <li> <a href="/el/offices/toronto/" aria-label="Toronto">Toronto</a> </li> <li> <a href="/el/offices/washington-dc/" aria-label="Washington, DC">Washington, DC</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-a0f2d770-ca83-482b-b8b9-563a9befbd5a" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Europe & Africa</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-a0f2d770-ca83-482b-b8b9-563a9befbd5a, #nav-utility-a0f2d770-ca83-482b-b8b9-563a9befbd5a-close, #nav-utility-82d8eba6-7b21-4a79-a8a1-ad6cd40a5167-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-a0f2d770-ca83-482b-b8b9-563a9befbd5a-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Europe & Africa</h5> <ul> <li> <a href="/el/offices/amsterdam/" aria-label="Amsterdam">Amsterdam</a> </li> <li> <a href="/el/offices/athens/" aria-label="Athens">Athens</a> </li> <li> <a href="/el/offices/berlin/" aria-label="Berlin">Berlin</a> </li> <li> <a href="/el/offices/brussels/" aria-label="Brussels">Brussels</a> </li> <li> <a href="/el/offices/copenhagen/" aria-label="Copenhagen">Copenhagen</a> </li> <li> <a href="/el/offices/dusseldorf/" aria-label="Dusseldorf">Dusseldorf</a> </li> <li> <a href="/el/offices/frankfurt/" aria-label="Frankfurt">Frankfurt</a> </li> <li> <a href="/el/offices/helsinki/" aria-label="Helsinki">Helsinki</a> </li> <li> <a href="/el/offices/istanbul/" aria-label="Istanbul">Istanbul</a> </li> <li> <a href="/el/offices/johannesburg/" aria-label="Johannesburg">Johannesburg</a> </li> <li> <a href="/el/offices/kyiv/" aria-label="Kyiv">Kyiv</a> </li> <li> <a href="/el/offices/lisbon/" aria-label="Lisbon">Lisbon</a> </li> <li> <a href="/el/offices/london/" aria-label="London">London</a> </li> <li> <a href="/el/offices/madrid/" aria-label="Madrid">Madrid</a> </li> <li> <a href="/el/offices/milan/" aria-label="Milan">Milan</a> </li> <li> <a href="/el/offices/munich/" aria-label="Munich">Munich</a> </li> <li> <a href="/el/offices/oslo/" aria-label="Oslo">Oslo</a> </li> <li> <a href="/el/offices/paris/" aria-label="Paris">Paris</a> </li> <li> <a href="/el/offices/rome/" aria-label="Rome">Rome</a> </li> <li> <a href="/el/offices/stockholm/" aria-label="Stockholm">Stockholm</a> </li> <li> <a href="/el/offices/vienna/" aria-label="Vienna">Vienna</a> </li> <li> <a href="/offices/warsaw/" aria-label="Warsaw">Warsaw</a> </li> <li> <a href="/el/offices/zurich/" aria-label="Zurich">Zurich</a> </li> </ul> </div> </div> </li> </ul> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-e1bf1869-64bd-4b41-a4a7-d23b704f97e0" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Middle East</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-e1bf1869-64bd-4b41-a4a7-d23b704f97e0, #nav-utility-e1bf1869-64bd-4b41-a4a7-d23b704f97e0-close, #nav-utility-82d8eba6-7b21-4a79-a8a1-ad6cd40a5167-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-e1bf1869-64bd-4b41-a4a7-d23b704f97e0-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5><a href=/el/offices/middle-east/>Middle East</a></h5> <ul> <li> <a href="/el/offices/doha/" aria-label="Doha">Doha</a> </li> <li> <a href="/el/offices/dubai/" aria-label="Dubai">Dubai</a> </li> <li> <a href="/el/offices/riyadh/" aria-label="Riyadh">Riyadh</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-4cae78b1-699b-4b49-9770-bd87a0dad090" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Asia & Australia</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-4cae78b1-699b-4b49-9770-bd87a0dad090, #nav-utility-4cae78b1-699b-4b49-9770-bd87a0dad090-close, #nav-utility-82d8eba6-7b21-4a79-a8a1-ad6cd40a5167-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-4cae78b1-699b-4b49-9770-bd87a0dad090-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Asia & Australia</h5> <ul> <li> <a href="/el/offices/bangkok/" aria-label="Bangkok">Bangkok</a> </li> <li> <a href="/offices/beijing/" aria-label="Beijing">Beijing</a> </li> <li> <a href="/el/offices/bengaluru/" aria-label="Bengaluru">Bengaluru</a> </li> <li> <a href="/el/offices/ho-chi-minh-city/" aria-label="Ho Chi Minh City">Ho Chi Minh City</a> </li> <li> <a href="/el/offices/hong-kong/" aria-label="Hong Kong">Hong Kong</a> </li> <li> <a href="/el/offices/jakarta/" aria-label="Jakarta">Jakarta</a> </li> <li> <a href="/el/offices/kuala-lumpur/" aria-label="Kuala Lumpur">Kuala Lumpur</a> </li> <li> <a href="/el/offices/manila/" aria-label="Manila">Manila</a> </li> <li> <a href="/el/offices/melbourne/" aria-label="Melbourne">Melbourne</a> </li> <li> <a href="/el/offices/mumbai/" aria-label="Mumbai">Mumbai</a> </li> <li> <a href="/el/offices/new-delhi/" aria-label="New Delhi">New Delhi</a> </li> <li> <a href="/el/offices/perth/" aria-label="Perth">Perth</a> </li> <li> <a href="/el/offices/shanghai/" aria-label="Shanghai">Shanghai</a> </li> <li> <a href="/el/offices/singapore/" aria-label="Singapore">Singapore</a> </li> <li> <a href="/el/offices/sydney/" aria-label="Sydney">Sydney</a> </li> <li> <a href="/el/offices/tokyo/" aria-label="Tokyo">Tokyo</a> </li> </ul> </div> </div> </li> </ul> </div> </div> <a href="/el/about/offices/" aria-label="See all offices" target="" class="primary-nav__see-all">See all offices</a> </div> </div> </section> </div> </div> </li> <li > <a href="/el/about/alumni-services/" aria-label="Alumni" class="">Alumni</a> </li><li > <a href="/el/about/media-center/" aria-label="Media Center" target="_top" class="">Media Center</a> </li><li > <a 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href="#" id="nav-utility-f860d109-cc4a-4ca2-893d-f81ea153eb12" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Global</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-f860d109-cc4a-4ca2-893d-f81ea153eb12, #nav-utility-f860d109-cc4a-4ca2-893d-f81ea153eb12-close, #nav-utility-e8819a00-362c-4fe1-8204-2d18995e6b44-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-f860d109-cc4a-4ca2-893d-f81ea153eb12-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Select your region and language</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Global</h5> <ul> <li> <a href="/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" 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href="/es-cl/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Chile (Español)" target="" data-visibility-id="utility-lang-message_es-cl" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet chile-icon"></i> Chile (Español) </a> </li> <li> <a href="/es-co/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" title="Colombia (Español)" target="" data-visibility-id="utility-lang-message_es-co" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet columbia-icon"></i> Colombia (Español) </a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-aafc8d82-11c6-4326-af40-5df84e5a188a" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Europe, Middle East, & Africa</a> <div class="primary-nav__level-three" 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<li> <a href="/ja/consulting-services/customer-strategy-marketing/customer-experience-transformation/" title="Japan (日本語)" target="" data-visibility-id="utility-lang-message_ja" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet japan-icon"></i> Japan (日本語) </a> </li> </ul> </div> </div> </li> </ul> </div> </div> </div> </div> </section> </div> </div> </li> <li> <a href="#" id="red-4e08835a-a13b-4ae9-ae24-a36fb26924f9" class="js-offcanvas-red-folder" data-nav-red-folder-hamburger-control> <span class="icon-folder"></span>Saved items  <span class="red-folder-count-container" data-red-folder-count-container>(<span class="red-folder-count" data-red-folder-count>0</span>)</span> </a> <section class="red-folder empty" data-delay-toggle data-control-elements="#red-4e08835a-a13b-4ae9-ae24-a36fb26924f9, #red-4e08835a-a13b-4ae9-ae24-a36fb26924f9-close" data-class-toggle="red-folder--expanded" data-delay-time="400" data-reverse="true" data-level="1"> <div 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window.print(); event.preventDefault(); } } } } </script> </div> </div> </section> <section class="section overview row" id="overview-section" data-magellan-target="overview-section"> <div class="medium-10 large-8 column overview--centered medium-centered"> <div id="overview-section-text" > <p style="text-align: left;">Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences. Our CX consulting experts provide the expertise and tools that help you figure out what matters most to customers, and equip your team to deliver delightful experiences while simplifying processes and eliminating costs. These efforts will yield happy customers, happy employees and happy shareholders — a triple play of results that you can measure and accelerate through the <a href="/el/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/">Net Promoter System<sup>®</sup></a>, our breakthrough benchmarking service, <a href="/el/consulting-services/customer-strategy-and-marketing/nps-prism/">NPS Prism<sup>®</sup></a>, and our customer experience management business, <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/mycx/">MyCX℠</a>.</p> </div> </div> </section> <figure class="inline-video inline-video--overlay full-width"> <video id="97c26dd3-5667-4b8b-854e-574b8d410301" data-account="921483724001" data-video-id="6309728425112" data-player="Q6PnRrb5G" data-upnext-text="Up next" data-embed="default" playsinline class="video-js " data-apiBaseUrl="https://edge.api.brightcove.com/playback/v1/accounts/" data-policyKey="BCpkADawqM1U0GM9VjR_IvoU4hcq7urUb9Qei7-uQBDj2WcUUsGhZ3wrxVZ0b0KjizIoQGFmxbSvZBuxYhIgPnFjXsCEGkxYfNwDVqplXaMjqLMJ3HiewA9D0ztSPmCE1ooOY0pv_-dcRhI2" data-maxVideoCount=0 controls></video> <script defer nonce="ZUC5B8NaRiiNVISYkIvDEkf3dAFfKQ8bWfaTZ3FfBj8=" src="//players.brightcove.net/921483724001/Q6PnRrb5G_default/index.min.js"></script> <script defer nonce="ZUC5B8NaRiiNVISYkIvDEkf3dAFfKQ8bWfaTZ3FfBj8=" src="/scripts/videojs-schema.min.js"></script> <figcaption class="inline-video__caption"> <div class="inline-video__description"> </div> </figcaption> </figure> <img src="https://map.brightcove.com/lead/clear" class="hide"/><script nonce="ZUC5B8NaRiiNVISYkIvDEkf3dAFfKQ8bWfaTZ3FfBj8="> $(document).ready(function() { videojs.getPlayer('97c26dd3-5667-4b8b-854e-574b8d410301').ready(function () { var myPlayer = this; myPlayer.schema(); }); }); </script> <script nonce="ZUC5B8NaRiiNVISYkIvDEkf3dAFfKQ8bWfaTZ3FfBj8=" src=/Scripts/videojs-overlay.min.js></script><section class="spacing spacing--top-bottom"> <section id="86e178e8-bd37-4bf7-96a3-9a14cb824d49" data-magellan-target="86e178e8-bd37-4bf7-96a3-9a14cb824d49" class="section featured-solutions column row"> <div class="section__midline-heading"> <h3 class="">How We Can Help</h3> </div> <div class="row mobile-carousel large-up-2" data-mobile-carousel> <div class="column"> <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/customer-episode-design/" class="featured-solutions__card featured-solutions__card--small"> <h4 class="featured-solutions__animated-text">Customer Episode Design</h4> <span class="featured-solutions__placeholder-text">Customer Episode Design</span> <div class="featured-solutions__card-description"> <p>A proven way to transform the customer experience, at scale</p> </div> <span class="textlink textlink--cta"><span>More</span></span> </a> </div> <div class="column"> <a href="/el/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/" class="featured-solutions__card featured-solutions__card--small"> <h4 class="featured-solutions__animated-text">Net Promoter System®</h4> <span class="featured-solutions__placeholder-text">Net Promoter System®</span> <div class="featured-solutions__card-description"> <p>Focus on earning the passionate loyalty of customers while inspiring the energy, enthusiasm and creativity of employees to accelerate profitable, sustainable organic growth.</p> </div> <span class="textlink textlink--cta"><span>More</span></span> </a> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="promo promo--on-white row collapse promo__img-right feed__row " > <div class="medium-6 column"> <div class="promo__text-container"> <h4 class="">Winning on Purpose</h4> <p class="">A must-read story and your indispensable guide for inspiring customer love within your own teams and utilizing Net Promoter to achieve both personal and business success. Available now!</p> <a href="https://www.netpromotersystem.com/el/books/winning-on-purpose/" target="_blank" class="btn " data-ctabuttonclick=true>Learn more</a> </div> </div> <div class="medium-6 column"> <div class="promo__image"> <picture> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=768&height=768&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=768&height=432&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=480&height=270&mode=crop" media="(min-width:110px)" /> <img alt="" src="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=110&height=110&mode=crop" /> </picture> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="promo promo--on-white row collapse promo__img-right feed__row promo--thin" > <div class="promo__medium-8 column"> <div class="promo__text-container"> <h4 class="">Access NPS® Outer Loop</h4> <p class="">Early access to NPS® Outer Loop by Bain & Company powered by Qualtrics XM is available for sign up. This new solution developed jointly by Bain and Qualtrics will enable companies to manage their backlog of customer experience opportunities end-to-end.</p> <a href="https://www.qualtrics.com/marketplace/bain-outerloop/? utm_medium=paid+social&utm_source=linkedin&utm_campaign=bain_outer_loop" target="_blank" class="btn " data-ctabuttonclick=true>Register here</a> <a href="/about/media-center/press-releases/2023/qualtrics-and-bain--company-introduce-early-access-to-nps-outer-loop-an-end-to-end-way-to-manage-customer-experience-enhancement-opportunities/" target="_blank" class="btn " data-ctabuttonclick=true>Read the press release</a> </div> </div> <div class="promo__medium-4 column"> <div class="promo__image"> <picture> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-1_1.jpg?width=768&height=768&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=768&height=432&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=480&height=270&mode=crop" media="(min-width:110px)" /> <img alt="" src="/contentassets/6b1f3f4c012344598f097a3884991b30/nps-outer-loop-16_9.jpg?width=110&height=110&mode=crop" /> </picture> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="section overview row" id="8a939ce5-ca42-4b18-b43f-a41ce3406e2d" data-magellan-target="8a939ce5-ca42-4b18-b43f-a41ce3406e2d"> <div class="column"> <div class="section__midline-heading"> <h3 class="showDesktopTitle">Our CX Experience</h3> <h3 class="showMobileTitle">Our CX Experience</h3> </div> </div> <div class="medium-10 large-8 column content-align medium-centered">  <div id="basicTextBlockReadMore7ab7d124-6ba3-415b-b49b-5ae57d41243b" class="rte__heading rte__rte-table"> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="brand-narrative-container"> <div class="mobile-carousel brand-narrative-container__carousel " data-brand-narrative-carousel> <section class="brand-narrative "> <div class="brand-narrative--largeFont"> ~3,000 </div> <p>CX projects completed worldwide</p> </section> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section id="6640301b-c2d3-43db-8c1b-d3501dc9e60a" data-magellan-target="6640301b-c2d3-43db-8c1b-d3501dc9e60a" class="section image-text-promo-container image-text-promo-container--small column row"> <div class="section__midline-heading"> <h3 class="">Client Results </h3> </div> <div class="row large-up-2 mobile-carousel" data-mobile-carousel> <section class="image-text-promo image-text-promo--small column"> <div class="row large-up-2"> <div class="column"> <a href="/el/client-results/improved-customer-focus-helps-parcelco-grow-share-and-reduce-costs/" aria-label="Client results promo link"> <div class="image-text-promo__picture-wrap"> <picture> <source srcset="/contentassets/89b51302f95c4d78ab7607bda2b70518/24348-parcelco-1x1.jpg?width=350&height=350&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/89b51302f95c4d78ab7607bda2b70518/24348-parcelco-16x9.jpg?width=768&height=432&mode=crop" media="(min-width:0px)" /> <img alt="" src="/contentassets/89b51302f95c4d78ab7607bda2b70518/24348-parcelco-1x1.jpg?width=350&height=350&mode=crop" data-object-fit /> </picture> <span class="true-north-logo"> <img src="https://www.bain.com/globalassets/site-settings-imagery/true-north-bold.png" alt="" /> </span> </div> </a> </div> <div class="column image-text-promo__content-wrap"> <div class="image-text-promo__text-wrap"> <a href="/el/client-results/improved-customer-focus-helps-parcelco-grow-share-and-reduce-costs/" > <header> <p class="image-text-promo__tag">Case Study</p> <h5 class="image-text-promo__title">Improved Customer Focus Helps ParcelCo Grow Share and Reduce Costs </h5> </header> <div class="image-text-promo__description"> <div class="rte__heading">Understanding the needs of its full customer base leads to operational efficiencies and higher wallet share.</div> </div> </a> </div> <div class="image-text-promo__bottom-wrap"> <ul class="social-links"> <li class="social-links__item"> <a class="social-links__link" href="#" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" 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</picture> <span class="true-north-logo"> <img src="https://www.bain.com/globalassets/site-settings-imagery/true-north-bold.png" alt="" /> </span> </div> </a> </div> <div class="column image-text-promo__content-wrap"> <div class="image-text-promo__text-wrap"> <a href="/el/client-results/video-an-it-distribution-company-champions-change-but-stays-true-to-its-customers/" > <header> <p class="image-text-promo__tag">Case Study</p> <h5 class="image-text-promo__title">An IT Distribution Company Champions Change But Stays True to its Customers</h5> </header> <div class="image-text-promo__description"> <div class="rte__heading">Tech Data focused on three key pillars to keep its transformation on track.</div> </div> </a> </div> <div class="image-text-promo__bottom-wrap"> <ul class="social-links"> <li class="social-links__item"> <a class="social-links__link" href="#" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" data-pageid="2175643" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <i class="icon-bookmark" aria-hidden="true"></i> </a> </li> </ul> </div> </div> </div> </section> </div> <div class="image-text-promo-container__more-results row medium-up-2"></div> </section> </section> <section class="section column row spacing spacing--top-bottom" id="2bf7b4d5-7c43-47bb-8548-a62f515ea584" data-magellan-target="2bf7b4d5-7c43-47bb-8548-a62f515ea584"> <div class="section__midline-heading"> <h3 class="">Customer Experience Insights</h3> </div> <div class="card__grid column row feed__row"> <div class="row small-up-1 medium-up-2 large-up-4"> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/el/insights/banks-clunky-digital-tools-alienate-many-small-firms-snap-chart/" data-srcType="articleGrid"> <div class="card__image"> <a href="/el/insights/banks-clunky-digital-tools-alienate-many-small-firms-snap-chart/" aria-label="Card image link"> <div class="card__image-wrap"> <span class="card__media"> <span class="icon-chart-bar"></span> </span> <picture> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_16.9_promo.png?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_16.9_promo.png?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_16.9_promo.png?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_1.1_promo.png?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_1.1_promo.png?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/51f31751fb864c98889499300e13c15a/27334_banksclunkydigitaltools_snapchart_snap_1.1_promo.png?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/el/insights/banks-clunky-digital-tools-alienate-many-small-firms-snap-chart/" > <span class="card__tag" >Financial Services</span> <h5 class=""> Banks’ Clunky Digital Tools Alienate Many Small Firms </h5> <div class="card__desc rte__heading">Small and medium-sized businesses want digital channels that are easy to access and use. Will banks step up?</div> </a> </div> <div class="card__footer"> <div> <span class="" >Snap Chart</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" data-pageid="2340982" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/el/insights/revitalizing-joy-to-remain-relevant-video/" data-srcType="articleGrid"> <div class="card__image"> <a href="/el/insights/revitalizing-joy-to-remain-relevant-video/" aria-label="Card image link"> <div class="card__image-wrap"> <span class="card__media"> <span class="icon-video"></span> </span> <picture> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1440x810_pizzahut.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1440x810_pizzahut.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1440x810_pizzahut.jpg?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1_768x768_pizzahut.jpg?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1_768x768_pizzahut.jpg?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/ff20f3363c3943efa3845ef9fb50fb0f/video-thumbnail_1_768x768_pizzahut.jpg?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/el/insights/revitalizing-joy-to-remain-relevant-video/" > <span class="card__tag" >Retail</span> <h5 class=""> Revitalizing Joy to Remain Relevant </h5> <div class="card__desc rte__heading">Aaron Powell, CEO of Pizza Hut, discusses how innovation is motivated by purpose and going back to the basics.</div> </a> </div> <div class="card__footer"> <div> <span class="" >Video</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip 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srcset="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-16-9.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-16-9.jpg?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-1-1.jpg?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-1-1.jpg?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/ad30daa50b95417c9e039e694fe3c044/23423-gettyimages-108112936-1-1.jpg?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/el/insights/its-a-love-story-the-power-of-patient-and-employee-experiences-in-healthcare/" > <span class="card__tag" >Healthcare & Life Sciences</span> <h5 class=""> It’s a Love Story: The Power of Patient and Employee Experiences in Healthcare </h5> <div class="card__desc rte__heading">The US healthcare system is falling short on patient and clinician experiences. Fostering a culture of love can spur a virtuous cycle that benefits everyone.</div> </a> </div> <div class="card__footer"> <div> <span class="" >Brief</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" data-pageid="2326355" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/el/insights/companies-that-earn-customers-loyalty-outperform-with-investors-snap-chart/" data-srcType="articleGrid"> <div class="card__image"> <a href="/el/insights/companies-that-earn-customers-loyalty-outperform-with-investors-snap-chart/" aria-label="Card image link"> <div class="card__image-wrap"> <span class="card__media"> <span class="icon-chart-bar"></span> </span> <picture> <source srcset="/contentassets/97421747b8714c5faa866c344e5f5f50/v1-33310-companiesthatearnloyalty-16.9_promo.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/97421747b8714c5faa866c344e5f5f50/v1-33310-companiesthatearnloyalty-16.9_promo.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/97421747b8714c5faa866c344e5f5f50/v1-33310-companiesthatearnloyalty-16.9_promo.jpg?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/97421747b8714c5faa866c344e5f5f50/v1-33310-companiesthatearnloyalty-1.1_promo.jpg?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/97421747b8714c5faa866c344e5f5f50/v1-33310-companiesthatearnloyalty-1.1_promo.jpg?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/97421747b8714c5faa866c344e5f5f50/v1-33310-companiesthatearnloyalty-1.1_promo.jpg?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/el/insights/companies-that-earn-customers-loyalty-outperform-with-investors-snap-chart/" > <h5 class=""> Companies That Earn Customers’ Loyalty Outperform With Investors </h5> <div class="card__desc rte__heading">Net Promoter Score℠ leaders in the US excel in shareholder return as well as revenue and operating income growth.</div> </a> </div> <div class="card__footer"> <div> <span class="" >Snap Chart</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" data-pageid="2339518" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> </div> </div> <div class="column row centered"> <a class="btn btn--secondary" href="/insights/?filters=services(219416,390497,390498,390499,1579161)&invisibleFilters=articleRelevance()" data-ctabuttonclick="true">See more</a> </div> </section> <section class="spacing spacing--top-bottom"> <section class="promo promo--on-white row collapse promo__img-right feed__row " > <div class="medium-6 column"> <div class="promo__text-container"> <h4 class="">MyCX℠</h4> <p class="">MyCX℠ is a multi-faceted subscription service designed to help you assess and improve your company’s CX capabilities. It includes accreditation, training and certification, peer networking, and more. Develop deeper expertise by learning from CX leaders and peers. </p> <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/mycx/" target="_blank" class="btn " data-ctabuttonclick=true>Learn more</a> </div> </div> <div class="medium-6 column"> <div class="promo__image"> <picture> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=768&height=768&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=768&height=432&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=480&height=270&mode=crop" media="(min-width:110px)" /> <img alt="" src="/contentassets/f188133bf887484e88625ee8545ba0b5/v1-1_mycx_productpage_1440x810.png?width=110&height=110&mode=crop" /> </picture> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section id="327b5363-9c2f-44aa-bfe1-4f0a2b071f1c" data-magellan-target="327b5363-9c2f-44aa-bfe1-4f0a2b071f1c" class="section card__grid column row js-profiles-grid"> <div class="section__midline-heading"> <h3 class="">Our Customer Experience Experts</h3> </div> <div class="row small-up-1 medium-up-2 large-up-4" > <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/el/our-team/darci-darnell/" aria-label="Darci Darnell profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/2f290d028acd47348e3c6c4ac8e19461/darnell-bolenbaugh-darci-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/2f290d028acd47348e3c6c4ac8e19461/darnell-bolenbaugh-darci-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/2f290d028acd47348e3c6c4ac8e19461/darnell-bolenbaugh-darci-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/2f290d028acd47348e3c6c4ac8e19461/darnell-bolenbaugh-darci-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/el/our-team/darci-darnell/" > <h4> Darci Darnell <small class="" >Partner</small> <small class="" >Chicago</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/el/our-team/maureen-burns/" aria-label="Maureen Burns profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/2d83dc870a284618bb0b6981ec63e70b/burns-maureen-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/2d83dc870a284618bb0b6981ec63e70b/burns-maureen-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/2d83dc870a284618bb0b6981ec63e70b/burns-maureen-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/2d83dc870a284618bb0b6981ec63e70b/burns-maureen-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/el/our-team/maureen-burns/" > <h4> Maureen Burns <small class="" >Partner</small> <small class="" >Boston</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/el/our-team/rob-markey/" aria-label="Rob Markey profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/cbb5f456a7de47d187c151b8e85f86b7/markey-rob-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/cbb5f456a7de47d187c151b8e85f86b7/markey-rob-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/cbb5f456a7de47d187c151b8e85f86b7/markey-rob-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/cbb5f456a7de47d187c151b8e85f86b7/markey-rob-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/el/our-team/rob-markey/" > <h4> Rob Markey <small class="" >Advisory Partner</small> <small class="" >Boston</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/el/our-team/richard-hatherall/" aria-label="Richard Hatherall profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/1ccca9c206fd4c8ba9f90a93854fd7d5/haterall-richard-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/1ccca9c206fd4c8ba9f90a93854fd7d5/haterall-richard-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/1ccca9c206fd4c8ba9f90a93854fd7d5/haterall-richard-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/1ccca9c206fd4c8ba9f90a93854fd7d5/haterall-richard-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/el/our-team/richard-hatherall/" > <h4> Richard Hatherall <small class="" >Partner</small> <small class="" >Sydney</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/el/our-team/priscilla-dellorto/" aria-label="Priscilla Dell'Orto profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/762edc4452af45d88eb166311c9bd5b6/dellorto-priscilla--16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/762edc4452af45d88eb166311c9bd5b6/dellorto-priscilla--16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/762edc4452af45d88eb166311c9bd5b6/dellorto-priscilla--16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/762edc4452af45d88eb166311c9bd5b6/dellorto-priscilla--16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/el/our-team/priscilla-dellorto/" > <h4> Priscilla Dell'Orto <small class="" >Partner</small> <small class="" >Hong Kong</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/el/our-team/jason-barro/" aria-label="Jason Barro profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/680c75e1a3d4492a90763047ab012ba8/barro-jason-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/680c75e1a3d4492a90763047ab012ba8/barro-jason-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/680c75e1a3d4492a90763047ab012ba8/barro-jason-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/680c75e1a3d4492a90763047ab012ba8/barro-jason-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/el/our-team/jason-barro/" > <h4> Jason Barro <small class="" >Partner</small> <small class="" >New York</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/el/our-team/sydney-doten/" aria-label="Sydney Doten profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/ba6be0c54a3b4dad91279c39833d45be/doten_sydney-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/ba6be0c54a3b4dad91279c39833d45be/doten_sydney-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/ba6be0c54a3b4dad91279c39833d45be/doten_sydney-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/ba6be0c54a3b4dad91279c39833d45be/doten_sydney-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/el/our-team/sydney-doten/" > <h4> Sydney Doten <small class="" >Associate Partner</small> <small class="" >Chicago</small> </h4> </a> </div> </div> </div> </div> </div> <div class="column" dir="ltr"> <div class="card card--profile "> <div class="card__wrapper"> <div class="card__image"> <a href="/el/our-team/siddhartha-karri/" aria-label="Siddhartha Karri profile link"> <div class="card__image-wrap"> <img alt="" srcset="/contentassets/1fd702aa32d54c5ca0da14548544ba2d/karri-sid-16_9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/1fd702aa32d54c5ca0da14548544ba2d/karri-sid-16_9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/1fd702aa32d54c5ca0da14548544ba2d/karri-sid-16_9.jpg?width=768&height=432&mode=crop 768w,/contentassets/1fd702aa32d54c5ca0da14548544ba2d/karri-sid-16_9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </a> </div> <div class="card__content-container"> <div class="card__content profile-hover"> <a href="/el/our-team/siddhartha-karri/" > <h4> Siddhartha Karri <small class="" >Partner</small> <small class="" >Chicago</small> </h4> </a> </div> </div> </div> </div> </div> </div> <div class="column row centered"> <a class="btn btn--secondary" href="/el/our-team/?filters=services(219416)&invisibleFilters=audienceRelevancy(0)" data-ctabuttonclick="true">See more</a> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="promo--fullwidth-wrapper" > <a href="/el/consulting-services/digital-transformation/behold-the-bold/" target="" data-ctabuttonclick=true> <div class="promo promo--fullwidth row collapse"> <div class="small-12 medium-8 large-6 column"> <h3 class="">Behold the Bold: Stories of bold digital transformation</h3> </div> <div class="promo--fullwidth__image"> <picture> <source srcset="/contentassets/03bfe978b74c428796d661cb9bd74e57/behold-the-bold_no-text.png" media="(min-width:768px)"> <source srcset="/contentassets/03bfe978b74c428796d661cb9bd74e57/behold-the-bold_1x1.png" media="(min-width:0px)"> <img srcset="/contentassets/03bfe978b74c428796d661cb9bd74e57/behold-the-bold_1x1.png" alt="" data-object-fit /> </picture> </div> </div> </a> </section> </section> <section class="spacing spacing--top-bottom"> <section id="5568961c-6542-48ae-9b17-d05970a7f996" data-magellan-target="5568961c-6542-48ae-9b17-d05970a7f996" class="section link-block column row"> <div class="section__midline-heading"> <h3 class="showDesktopTitle">Consulting Services</h3> <h3 class="showMobileTitle">Consulting Services</h3> </div> <ul class="link-block__list" aria-labelledby="servicesSectionTogglerhandle"> <li> <div class="link-block__link"> <a href="/el/consulting-services/performance-improvement/accelerated-performance-transformation/" target="" title="Accelerated Performance Transformation"><h4>Accelerated Performance Transformation</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/consulting-services/customer-strategy-and-marketing/customer-experience-transformation/" target="" title="Customer Experience"><h4>Customer Experience</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/consulting-services/diversity-consulting-equity-inclusion/" target="" title="Diversity, Equity & Inclusion"><h4>Diversity, Equity & Inclusion</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/consulting-services/innovation/" target="" title="Innovation"><h4>Innovation</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/consulting-services/mergers-acquisitions/" target="" title="Mergers & Acquisitions"><h4>Mergers & Acquisitions</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/consulting-services/operations/" target="" title="Operations"><h4>Operations</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/consulting-services/organization/" target="" title="People & Organization"><h4>People & Organization</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/consulting-services/customer-strategy-and-marketing/" target="" title="Sales & Marketing"><h4>Sales & Marketing</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/consulting-services/strategy/" target="" title="Strategy"><h4>Strategy</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/consulting-services/sustainability-corporate-responsibility/" target="" title="Sustainability & Responsibility"><h4>Sustainability & Responsibility</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/vector-digital/" target="" title="Technology & Digital"><h4>Technology & Digital</h4> </a> </div> </li> <li> <div class="link-block__link"> <a href="/el/consulting-services/transformation/" target="" title="Transformation"><h4>Transformation</h4> </a> </div> </li> </ul> </section> </section> <div id="in-page-nav-bottom-anchor"></div> </div> </article> <div class="row column"> <div class="contact-form"> <form data-abide novalidate action="/el/about/contact-us/contact-form-page/" method="get"> <input type="hidden" name=reasonforcontactingBain value="Business inquiry: I’m exploring hiring Bain" /> <div class="large-6 column"> <h3 class="contact-form__title">Έτοιμοι να μιλήσουμε</h3> <label class="select-menu"> <span class="select-menu__label-text" >Θέλω να μιλήσω με τους ειδικούς σας σε </span> <select class="select-menu__select" name=m_Industry data-custom-select required> <option value="">Select an industry</option> <option value="Advanced Manufacturing & Services">Advanced Manufacturing & Services</option> <option value="Aerospace & Defense">Aerospace & Defense</option> <option value="Agribusiness">Agribusiness</option> <option value="Aviation">Aviation</option> <option value="Chemicals">Chemicals</option> <option value="Consumer Products">Consumer Products</option> <option value="Energy & Natural Resources">Energy & Natural Resources</option> <option value="Financial Services">Financial Services</option> <option value="Healthcare & Life Sciences">Healthcare & Life Sciences</option> <option value="Infrastructure, Construction & Building Products">Infrastructure, Construction & Building Products</option> <option value="Machinery & Equipment">Machinery & Equipment</option> <option value="Media & Entertainment">Media & Entertainment</option> <option value="Metals">Metals</option> <option value="Mining">Mining</option> <option value="Oil & Gas">Oil & Gas</option> <option value="Paper & Packaging">Paper & Packaging</option> <option value="Private Equity">Private Equity</option> <option value="Real Estate">Real Estate</option> <option value="Retail">Retail</option> <option value="Social & Public Sector">Social & Public Sector</option> <option value="Technology">Technology</option> <option value="Telecommunications">Telecommunications</option> <option value="Transportation">Transportation</option> <option value="Travel & Leisure">Travel & Leisure</option> <option value="Utilities & Renewables">Utilities & Renewables</option> </select> <span class="form-error contact-module-error" >Please select an industry from the dropdown list</span> </label> </div> <div class="large-6 column"> <div class="contact-form__description"> <p class="">Συνεργαζόμαστε με φιλόδοξους ηγέτες που θέλουν να καθορίσουν το μέλλον και όχι. Όχι να κρυφτούν από αυτό. Μαζί, επιτυγχάνουμε πετυχαίνουμε εξαιρετικά αποτελέσματα.</p> </div> <label class="input-field"> <span class="input-field__label-text show-for-sr" >Το email σας</span> <input class="input-field__input" type="email" name=Email placeholder="Το email σας" required /> <span class="form-error contact-module-error" >Please enter a valid email address</span> </label> <button class="btn" type="submit">ΕΠΙΚΟΙΝΩΝΗΣΤΕ ΜΑΖΙ ΜΑΣ</button> </div> </form> </div> </div> <section class="fly-in js-fly-in fly-in--image" data-user_pers_exp=sitewide_apac_newsletter_genai> <div class="fly-in__main-container"> <div class="fly-in__header"> <h5 class="fly-in__eyebrow">Selected for you</h5> <a class="fly-in__bookmark show-for-large" style="" href="#" tabindex="2" data-title="Save" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="true" data-click-open="false" data-template-classes="red-folder--tooltip" data-pageid="2333365" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> <button class="js-icon-close hide-for-large"> <span class="icon-close" aria-hidden="true"></span> </button> <button class="js-icon-slide-close show-for-large"> <span class="icon-close" aria-hidden="true"></span> </button> </div> <div class="fly-in__content-container" data-flyin-click="true" data-flyin-clickURL="/el/insights/gen-ai-can-help-retailers-defy-chinas-economic-slowdown/"> <a href="/el/insights/gen-ai-can-help-retailers-defy-chinas-economic-slowdown/" data-user_pers_exp_clicked=true> <div class="small-8 large-12 column fly-in__text-container"> <div class="fly-in__content"> <h3 class="">Gen AI Can Help Retailers Defy China’s Economic Slowdown</h3> <div class="fly-in__desc js-fly-in-desc show-for-large"> <p>This year’s Singles Day festival should herald a generative AI acceleration in Chinese retail.</p> </div> </div> </div> <div class="small-4 large-12 column fly-in__image-container"> <div class="fly-in__image-wrap js-fly-in-image-wrap"> <img alt="" srcset="/contentassets/4e650317d0184a0a861f3267cc0e4b0f/gettyimages-1365749410_16-9.jpg?width=1440&height=810&mode=crop 1440w,/contentassets/4e650317d0184a0a861f3267cc0e4b0f/gettyimages-1365749410_16-9.jpg?width=1080&height=612&mode=crop 1080w,/contentassets/4e650317d0184a0a861f3267cc0e4b0f/gettyimages-1365749410_16-9.jpg?width=768&height=432&mode=crop 768w,/contentassets/4e650317d0184a0a861f3267cc0e4b0f/gettyimages-1365749410_16-9.jpg?width=480&height=270&mode=crop 480w" data-object-fit loading="lazy"/> </div> </div> </a> </div> <div class="fly-in__aside-header js-fly-in-aside show-for-large"> <div> <h5 class="fly-in__eyebrow"> <span class="icon-arrow-down js-icon-arrow"></span> Selected for you </h5> </div> </div> </div> </section> <section class="trademark column row"> <div class="column"> Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. 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