CINXE.COM

<!DOCTYPE html> <html lang="en-US"> <head> <meta charset="UTF-8"/> <meta name="viewport" content="width=device-width, initial-scale=1"/> <meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1'/> <style>img:is([sizes="auto" i], [sizes^="auto," i]) {contain-intrinsic-size:3000px 1500px}</style>  <title>Customer complaint procedure - C&C Insurance Brokers</title> <link rel="canonical" href="https://cc-insure.com/customer-complaint-procedure/"/> <meta property="og:locale" content="en_US"/> <meta property="og:type" content="article"/> <meta property="og:title" content="Customer complaint procedure - C&C Insurance Brokers"/> <meta property="og:description" content="Complaints Procedure Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations.  If you need to make a complaint, in the first instance, you should contact us either in writing to  Mr Malcolm CookeComplaints DepartmentC&C Insurance […]"/> <meta property="og:url" content="https://cc-insure.com/customer-complaint-procedure/"/> <meta property="og:site_name" content="C&C Insurance Brokers"/> <meta property="article:modified_time" content="2022-03-31T16:21:48+00:00"/> <meta name="twitter:card" content="summary_large_image"/> <meta name="twitter:label1" content="Est. reading time"/> <meta name="twitter:data1" content="3 minutes"/> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"WebPage","@id":"https://cc-insure.com/customer-complaint-procedure/","url":"https://cc-insure.com/customer-complaint-procedure/","name":"Customer complaint procedure - C&C Insurance Brokers","isPartOf":{"@id":"https://cc-insure.com/#website"},"datePublished":"2022-01-04T11:26:30+00:00","dateModified":"2022-03-31T16:21:48+00:00","breadcrumb":{"@id":"https://cc-insure.com/customer-complaint-procedure/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://cc-insure.com/customer-complaint-procedure/"]}]},{"@type":"BreadcrumbList","@id":"https://cc-insure.com/customer-complaint-procedure/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://cc-insure.com/"},{"@type":"ListItem","position":2,"name":"Customer complaint procedure"}]},{"@type":"WebSite","@id":"https://cc-insure.com/#website","url":"https://cc-insure.com/","name":"C&C Insurance Brokers","description":"One of the Top 50 independent insurance brokers in the UK","publisher":{"@id":"https://cc-insure.com/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://cc-insure.com/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https://cc-insure.com/#organization","name":"C&C Insurance Brokers","url":"https://cc-insure.com/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://cc-insure.com/#/schema/logo/image/","url":"https://cc-insure.com/wp-content/uploads/2021/11/CC_Logo_Blue.svg","contentUrl":"https://cc-insure.com/wp-content/uploads/2021/11/CC_Logo_Blue.svg","width":388,"height":173,"caption":"C&C Insurance Brokers"},"image":{"@id":"https://cc-insure.com/#/schema/logo/image/"}}]}</script>  <link rel='dns-prefetch' href='//unpkg.com'/> <link rel='dns-prefetch' href='//use.typekit.net'/> <link href='https://fonts.gstatic.com' crossorigin rel='preconnect'/> <link rel="alternate" type="application/rss+xml" title="C&C Insurance Brokers » Feed" href="https://cc-insure.com/feed/"/> <link rel="alternate" type="application/rss+xml" title="C&C Insurance Brokers » Comments Feed" href="https://cc-insure.com/comments/feed/"/> <script>window._wpemojiSettings={"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/cc-insure.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.7.2"}};!function(i,n){var o,s,e;function c(e){try{var t={supportTests:e,timestamp:(new Date).valueOf()};sessionStorage.setItem(o,JSON.stringify(t))}catch(e){}}function p(e,t,n){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);var t=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data),r=(e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(n,0,0),new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data));return t.every(function(e,t){return e===r[t]})}function u(e,t,n){switch(t){case"flag":return n(e,"\ud83c\udff3\ufe0f\u200d\u26a7\ufe0f","\ud83c\udff3\ufe0f\u200b\u26a7\ufe0f")?!1:!n(e,"\ud83c\uddfa\ud83c\uddf3","\ud83c\uddfa\u200b\ud83c\uddf3")&&!n(e,"\ud83c\udff4\udb40\udc67\udb40\udc62\udb40\udc65\udb40\udc6e\udb40\udc67\udb40\udc7f","\ud83c\udff4\u200b\udb40\udc67\u200b\udb40\udc62\u200b\udb40\udc65\u200b\udb40\udc6e\u200b\udb40\udc67\u200b\udb40\udc7f");case"emoji":return!n(e,"\ud83d\udc26\u200d\u2b1b","\ud83d\udc26\u200b\u2b1b")}return!1}function f(e,t,n){var r="undefined"!=typeof WorkerGlobalScope&&self instanceof WorkerGlobalScope?new OffscreenCanvas(300,150):i.createElement("canvas"),a=r.getContext("2d",{willReadFrequently:!0}),o=(a.textBaseline="top",a.font="600 32px Arial",{});return e.forEach(function(e){o[e]=t(a,e,n)}),o}function t(e){var t=i.createElement("script");t.src=e,t.defer=!0,i.head.appendChild(t)}"undefined"!=typeof Promise&&(o="wpEmojiSettingsSupports",s=["flag","emoji"],n.supports={everything:!0,everythingExceptFlag:!0},e=new Promise(function(e){i.addEventListener("DOMContentLoaded",e,{once:!0})}),new Promise(function(t){var n=function(){try{var e=JSON.parse(sessionStorage.getItem(o));if("object"==typeof e&&"number"==typeof e.timestamp&&(new Date).valueOf()<e.timestamp+604800&&"object"==typeof e.supportTests)return e.supportTests}catch(e){}return null}();if(!n){if("undefined"!=typeof Worker&&"undefined"!=typeof OffscreenCanvas&&"undefined"!=typeof URL&&URL.createObjectURL&&"undefined"!=typeof Blob)try{var e="postMessage("+f.toString()+"("+[JSON.stringify(s),u.toString(),p.toString()].join(",")+"));",r=new Blob([e],{type:"text/javascript"}),a=new Worker(URL.createObjectURL(r),{name:"wpTestEmojiSupports"});return void(a.onmessage=function(e){c(n=e.data),a.terminate(),t(n)})}catch(e){}c(n=f(s,u,p))}t(n)}).then(function(e){for(var t in e)n.supports[t]=e[t],n.supports.everything=n.supports.everything&&n.supports[t],"flag"!==t&&(n.supports.everythingExceptFlag=n.supports.everythingExceptFlag&&n.supports[t]);n.supports.everythingExceptFlag=n.supports.everythingExceptFlag&&!n.supports.flag,n.DOMReady=!1,n.readyCallback=function(){n.DOMReady=!0}}).then(function(){return e}).then(function(){var e;n.supports.everything||(n.readyCallback(),(e=n.source||{}).concatemoji?t(e.concatemoji):e.wpemoji&&e.twemoji&&(t(e.twemoji),t(e.wpemoji)))}))}((window,document),window._wpemojiSettings);</script> <link rel='stylesheet' id='genesis-instilled-css' href='https://cc-insure.com/wp-content/themes/cc-instilled/style.css?ver=3.4.3' media='all'/> <style id='genesis-instilled-inline-css'> .hero-image { background-image: url(https://cc-insure.com/wp-content/uploads/2021/11/CC_Insurance_2000px_hero.jpg); } </style> <style id='wp-emoji-styles-inline-css'>img.wp-smiley,img.emoji{display:inline!important;border:none!important;box-shadow:none!important;height:1em!important;width:1em!important;margin:0 .07em!important;vertical-align:-.1em!important;background:none!important;padding:0!important}</style> <link rel='stylesheet' id='wp-block-library-css' href='https://cc-insure.com/wp-includes/css/dist/block-library/A.style.min.css,qver=6.7.2.pagespeed.cf.-GTKN38myC.css' media='all'/> <style id='classic-theme-styles-inline-css'>.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none}</style> <style id='global-styles-inline-css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--color--theme-primary: #00A4A3;--wp--preset--color--theme-secondary: #2F4380;--wp--preset--color--theme-dark-grey: #333333;--wp--preset--color--theme-mid-grey: #ddd;--wp--preset--color--theme-light-grey: #f5f5f5;--wp--preset--color--theme-white: #ffffff;--wp--preset--color--kb-palette-2: #888888;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 12px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 20px;--wp--preset--font-size--x-large: 42px;--wp--preset--font-size--normal: 18px;--wp--preset--font-size--larger: 24px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}:where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;}:where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} :where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;} :where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel='stylesheet' id='cookie-law-info-css' href='https://cc-insure.com/wp-content/plugins/A.cookie-law-info,,_legacy,,_public,,_css,,_cookie-law-info-public.css,,qver==3.2.8+cookie-law-info,,_legacy,,_public,,_css,,_cookie-law-info-gdpr.css,,qver==3.2.8+instilled-core-functionality,,_css,,_blocks.frontend.css,,qver==6.7.2+wp-google-places-review-slider,,_public,,_css,,_wprev-public_combine.css,,qver==16.0,Mcc.LBnVMeMKW0.css.pagespeed.cf.qwC2h46wxi.css' media='all'/> <link rel='stylesheet' id='AOS_animate-css' href='https://unpkg.com/aos@2.3.1/dist/aos.css' media='all'/> <link rel='stylesheet' id='genesis-instilled-fonts-css' href='https://use.typekit.net/jqi0xqs.css' media='all'/> <link rel='stylesheet' id='dashicons-css' href='https://cc-insure.com/A.wp-includes,,_css,,_dashicons.min.css,,qver==6.7.2+wp-content,,_themes,,_cc-instilled,,_lib,,_gutenberg,,_front-end.css,,qver==3.4.3,Mcc.XaS1Mm6iES.css.pagespeed.cf.vsRMBZYMEx.css' media='all'/> <style id='genesis-instilled-gutenberg-inline-css'> .gb-block-post-grid .gb-post-grid-items h2 a:hover { color: #00A4A3; } .site-container .wp-block-button .wp-block-button__link { background-color: #00A4A3; } .wp-block-button .wp-block-button__link:not(.has-background), .wp-block-button .wp-block-button__link:not(.has-background):focus, .wp-block-button .wp-block-button__link:not(.has-background):hover { color: #333333; } .site-container .wp-block-button.is-style-outline .wp-block-button__link { color: #00A4A3; } .site-container .wp-block-button.is-style-outline .wp-block-button__link:focus, .site-container .wp-block-button.is-style-outline .wp-block-button__link:hover { color: #23c7c6; } .site-container .has-small-font-size { font-size: 12px; } .site-container .has-normal-font-size { font-size: 18px; } .site-container .has-large-font-size { font-size: 20px; } .site-container .has-larger-font-size { font-size: 24px; } .site-container .has-theme-primary-color, .site-container .wp-block-button .wp-block-button__link.has-theme-primary-color, .site-container .wp-block-button.is-style-outline .wp-block-button__link.has-theme-primary-color { color: #00A4A3; } .site-container .has-theme-primary-background-color, .site-container .wp-block-button .wp-block-button__link.has-theme-primary-background-color, .site-container .wp-block-pullquote.is-style-solid-color.has-theme-primary-background-color { background-color: #00A4A3; } .site-container .has-theme-secondary-color, .site-container .wp-block-button .wp-block-button__link.has-theme-secondary-color, .site-container .wp-block-button.is-style-outline .wp-block-button__link.has-theme-secondary-color { color: #2F4380; } .site-container .has-theme-secondary-background-color, .site-container .wp-block-button .wp-block-button__link.has-theme-secondary-background-color, .site-container .wp-block-pullquote.is-style-solid-color.has-theme-secondary-background-color { background-color: #2F4380; } .site-container .has-theme-dark-grey-color, .site-container .wp-block-button .wp-block-button__link.has-theme-dark-grey-color, .site-container .wp-block-button.is-style-outline .wp-block-button__link.has-theme-dark-grey-color { color: #333333; } .site-container .has-theme-dark-grey-background-color, .site-container .wp-block-button .wp-block-button__link.has-theme-dark-grey-background-color, .site-container .wp-block-pullquote.is-style-solid-color.has-theme-dark-grey-background-color { background-color: #333333; } .site-container .has-theme-mid-grey-color, .site-container .wp-block-button .wp-block-button__link.has-theme-mid-grey-color, .site-container .wp-block-button.is-style-outline .wp-block-button__link.has-theme-mid-grey-color { color: #ddd; } .site-container .has-theme-mid-grey-background-color, .site-container .wp-block-button .wp-block-button__link.has-theme-mid-grey-background-color, .site-container .wp-block-pullquote.is-style-solid-color.has-theme-mid-grey-background-color { background-color: #ddd; } .site-container .has-theme-light-grey-color, .site-container .wp-block-button .wp-block-button__link.has-theme-light-grey-color, .site-container .wp-block-button.is-style-outline .wp-block-button__link.has-theme-light-grey-color { color: #f5f5f5; } .site-container .has-theme-light-grey-background-color, .site-container .wp-block-button .wp-block-button__link.has-theme-light-grey-background-color, .site-container .wp-block-pullquote.is-style-solid-color.has-theme-light-grey-background-color { background-color: #f5f5f5; } .site-container .has-theme-white-color, .site-container .wp-block-button .wp-block-button__link.has-theme-white-color, .site-container .wp-block-button.is-style-outline .wp-block-button__link.has-theme-white-color { color: #ffffff; } .site-container .has-theme-white-background-color, .site-container .wp-block-button .wp-block-button__link.has-theme-white-background-color, .site-container .wp-block-pullquote.is-style-solid-color.has-theme-white-background-color { background-color: #ffffff; } </style> <link rel='stylesheet' id='heateor_sss_frontend_css-css' href='https://cc-insure.com/wp-content/plugins/sassy-social-share/public/css/sassy-social-share-public.css?ver=3.3.70' media='all'/> <style id='heateor_sss_frontend_css-inline-css'> .heateor_sss_button_instagram span.heateor_sss_svg,a.heateor_sss_instagram span.heateor_sss_svg{background:radial-gradient(circle at 30% 107%,#fdf497 0,#fdf497 5%,#fd5949 45%,#d6249f 60%,#285aeb 90%)}.heateor_sss_horizontal_sharing .heateor_sss_svg,.heateor_sss_standard_follow_icons_container .heateor_sss_svg{color:#fff;border-width:0px;border-style:solid;border-color:transparent}.heateor_sss_horizontal_sharing .heateorSssTCBackground{color:#666}.heateor_sss_horizontal_sharing span.heateor_sss_svg:hover,.heateor_sss_standard_follow_icons_container span.heateor_sss_svg:hover{border-color:transparent;}.heateor_sss_vertical_sharing span.heateor_sss_svg,.heateor_sss_floating_follow_icons_container span.heateor_sss_svg{color:#fff;border-width:0px;border-style:solid;border-color:transparent;}.heateor_sss_vertical_sharing .heateorSssTCBackground{color:#666;}.heateor_sss_vertical_sharing span.heateor_sss_svg:hover,.heateor_sss_floating_follow_icons_container span.heateor_sss_svg:hover{border-color:transparent;}@media screen and (max-width:783px) {.heateor_sss_vertical_sharing{display:none!important}} </style> <style id='kadence-blocks-global-variables-inline-css'> :root {--global-kb-font-size-sm:clamp(0.8rem, 0.73rem + 0.217vw, 0.9rem);--global-kb-font-size-md:clamp(1.1rem, 0.995rem + 0.326vw, 1.25rem);--global-kb-font-size-lg:clamp(1.75rem, 1.576rem + 0.543vw, 2rem);--global-kb-font-size-xl:clamp(2.25rem, 1.728rem + 1.63vw, 3rem);--global-kb-font-size-xxl:clamp(2.5rem, 1.456rem + 3.26vw, 4rem);--global-kb-font-size-xxxl:clamp(2.75rem, 0.489rem + 7.065vw, 6rem);}:root {--global-palette1: #3182CE;--global-palette2: #2B6CB0;--global-palette3: #1A202C;--global-palette4: #2D3748;--global-palette5: #4A5568;--global-palette6: #718096;--global-palette7: #EDF2F7;--global-palette8: #F7FAFC;--global-palette9: #ffffff;} </style> <style id="kadence_blocks_palette_css">:root .has-kb-palette-2-color{color:#888888}:root .has-kb-palette-2-background-color{background-color:#888888}</style><script src="https://cc-insure.com/wp-includes/js/jquery/jquery.min.js,qver==3.7.1+jquery-migrate.min.js,qver==3.4.1.pagespeed.jc.Wh1rARuu8_.js"></script><script>eval(mod_pagespeed_zTAsW_19em);</script> <script>eval(mod_pagespeed_VBSQFfAYzw);</script> <script id="cookie-law-info-js-extra">var Cli_Data={"nn_cookie_ids":[],"cookielist":[],"non_necessary_cookies":[],"ccpaEnabled":"","ccpaRegionBased":"","ccpaBarEnabled":"","strictlyEnabled":["necessary","obligatoire"],"ccpaType":"gdpr","js_blocking":"1","custom_integration":"","triggerDomRefresh":"","secure_cookies":""};var cli_cookiebar_settings={"animate_speed_hide":"500","animate_speed_show":"500","background":"#FFF","border":"#b1a6a6c2","border_on":"","button_1_button_colour":"#2e4380","button_1_button_hover":"#253666","button_1_link_colour":"#fff","button_1_as_button":"1","button_1_new_win":"","button_2_button_colour":"#333","button_2_button_hover":"#292929","button_2_link_colour":"#444","button_2_as_button":"","button_2_hidebar":"","button_3_button_colour":"#dedfe0","button_3_button_hover":"#b2b2b3","button_3_link_colour":"#333333","button_3_as_button":"1","button_3_new_win":"","button_4_button_colour":"#dedfe0","button_4_button_hover":"#b2b2b3","button_4_link_colour":"#333333","button_4_as_button":"1","button_7_button_colour":"#2e4380","button_7_button_hover":"#253666","button_7_link_colour":"#fff","button_7_as_button":"1","button_7_new_win":"","font_family":"inherit","header_fix":"","notify_animate_hide":"1","notify_animate_show":"","notify_div_id":"#cookie-law-info-bar","notify_position_horizontal":"right","notify_position_vertical":"bottom","scroll_close":"","scroll_close_reload":"","accept_close_reload":"","reject_close_reload":"","showagain_tab":"","showagain_background":"#fff","showagain_border":"#000","showagain_div_id":"#cookie-law-info-again","showagain_x_position":"100px","text":"#333333","show_once_yn":"","show_once":"10000","logging_on":"","as_popup":"","popup_overlay":"1","bar_heading_text":"","cookie_bar_as":"banner","popup_showagain_position":"bottom-right","widget_position":"left"};var log_object={"ajax_url":"https:\/\/cc-insure.com\/wp-admin\/admin-ajax.php"};</script> <script src="https://cc-insure.com/wp-content/plugins/cookie-law-info,_legacy,_public,_js,_cookie-law-info-public.js,qver==3.2.8+instilled-core-functionality,_js,_plugin-general.js,qver==6.7.2.pagespeed.jc.nQP_dYhvX1.js"></script><script>eval(mod_pagespeed_052uUqX1fc);</script> <script>eval(mod_pagespeed_vDt3rZW9g7);</script> <link rel="https://api.w.org/" href="https://cc-insure.com/wp-json/"/><link rel="alternate" title="JSON" type="application/json" href="https://cc-insure.com/wp-json/wp/v2/pages/1372"/><meta name="generator" content="WordPress 6.7.2"/> <link rel='shortlink' href='https://cc-insure.com/?p=1372'/> <link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://cc-insure.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fcc-insure.com%2Fcustomer-complaint-procedure%2F"/> <link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://cc-insure.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fcc-insure.com%2Fcustomer-complaint-procedure%2F&format=xml"/> <link rel="pingback" href="https://cc-insure.com/xmlrpc.php"/>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-P43PPT60C2"></script> <script>window.dataLayer=window.dataLayer||[];function gtag(){dataLayer.push(arguments);}gtag('js',new Date());gtag('config','G-P43PPT60C2');</script><link rel="icon" href="https://cc-insure.com/wp-content/uploads/2021/11/cropped-Favicon-1-32x32.jpeg.pagespeed.ce.Z0qdozmy9w.jpg" sizes="32x32"/> <link rel="icon" href="https://cc-insure.com/wp-content/uploads/2021/11/cropped-Favicon-1-192x192.jpeg.pagespeed.ce.LAZE5RuFEY.jpg" sizes="192x192"/> <link rel="apple-touch-icon" href="https://cc-insure.com/wp-content/uploads/2021/11/cropped-Favicon-1-180x180.jpeg.pagespeed.ce.qI-2fiL5fw.jpg"/> <meta name="msapplication-TileImage" content="https://cc-insure.com/wp-content/uploads/2021/11/cropped-Favicon-1-270x270.jpeg"/> <style id="wp-custom-css"> body.page-id-42 { background-color: #f5f5f5; } .footer-widgets li.wp-social-link-twitter { margin-right: 24px; } .footer-widgets .kt-block-spacer .kt-divider { border-color: #00A4A3; } .archive-title { color: #2f4380; text-align: center; } div.kt-svg-icon-list-single-fas_circle-notch { margin-top: 6px; } ul.bullet-list { display: inline-block; } ul.bullet-list li:before { background-image: url('/wp-content/themes/acorn-instilled/images/round-bullet.svg'); } @media (min-width: 960px) { .site-footer .wrap { padding: 0px 30px 0px 30px; } } @media (min-width: 960px) { .hero-active .site-header { background-color: rgba(0,0,0,0.01); border-bottom: 1px solid transparent; } } </style> </head> <body class="page-template-default page page-id-1372 wp-embed-responsive full-width-content genesis-breadcrumbs-hidden genesis-singular-image-hidden genesis-footer-widgets-visible no-js first-block-core-paragraph hero-active"> <script>(function(){var c=document.body.classList;c.remove('no-js');c.add('js');})();</script> <div class="side-widget widget-area"><div class="wrap"><section id="block-23" class="widget widget_block"><div class="widget-wrap"><link rel='stylesheet' id='kadence-blocks-spacer-css' href='https://cc-insure.com/wp-content/plugins/kadence-blocks/dist/style-blocks-spacer.css?ver=3.4.9' media='all'/> <style id='kadence-blocks-advancedheading-inline-css'> .wp-block-kadence-advancedheading mark{background:transparent;border-style:solid;border-width:0}.wp-block-kadence-advancedheading mark.kt-highlight{color:#f76a0c;}.kb-adv-heading-icon{display: inline-flex;justify-content: center;align-items: center;} .is-layout-constrained > .kb-advanced-heading-link {display: block;} </style> <link rel='stylesheet' id='kadence-blocks-advancedbtn-css' href='https://cc-insure.com/wp-content/plugins/kadence-blocks/dist/style-blocks-advancedbtn.css,qver==3.4.9+style-blocks-column.css,qver==3.4.9+style-blocks-rowlayout.css,qver==3.4.9+style-blocks-iconlist.css,qver==3.4.9.pagespeed.cc.Y_ATjGMHKc.css' media='all'/> <style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-idblock-23_85bd45-a5{margin-top:0px;margin-bottom:0px;}.kb-row-layout-idblock-23_85bd45-a5 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-idblock-23_85bd45-a5 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-idblock-23_85bd45-a5 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1210px;margin-left:auto;margin-right:auto;padding-top:80px;padding-right:20px;padding-bottom:80px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-idblock-23_85bd45-a5 > .kt-row-layout-overlay{opacity:0.00;mix-blend-mode:normal;}.kb-row-layout-idblock-23_85bd45-a5 ,.kb-row-layout-idblock-23_85bd45-a5 h1,.kb-row-layout-idblock-23_85bd45-a5 h2,.kb-row-layout-idblock-23_85bd45-a5 h3,.kb-row-layout-idblock-23_85bd45-a5 h4,.kb-row-layout-idblock-23_85bd45-a5 h5,.kb-row-layout-idblock-23_85bd45-a5 h6{color:#ffffff;}.kb-row-layout-idblock-23_85bd45-a5 a{color:#ffffff;}.kb-row-layout-idblock-23_85bd45-a5 a:hover{color:rgba(47,67,128,0.9);}.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-bottom-sep{height:100px;}.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-bottom-sep svg{width:100%;}.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-top-sep{height:1px;}.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-top-sep svg{width:400%;}.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-top-sep svg{fill:var(--global-palette6, #718096)!important;}@media all and (max-width: 1024px){.kb-row-layout-idblock-23_85bd45-a5 > .kt-row-column-wrap{padding-top:60px;padding-right:30px;padding-bottom:60px;padding-left:30px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-idblock-23_85bd45-a5 > .kt-row-column-wrap{padding-top:60px;padding-right:30px;padding-bottom:30px;padding-left:30px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-bottom-sep{height:px;}.kb-row-layout-idblock-23_85bd45-a5 .kt-row-layout-bottom-sep svg{width:%;}}</style><section class="kb-row-layout-wrap kb-row-layout-idblock-23_85bd45-a5 alignfull has-theme-secondary-background-color kt-row-has-bg footer-cta fade-up wp-block-kadence-rowlayout"><div class="kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top"> <style>.kadence-column824e14-43 > .kt-inside-inner-col{padding-left:0px;}.kadence-column824e14-43 > .kt-inside-inner-col,.kadence-column824e14-43 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column824e14-43 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column824e14-43 > .kt-inside-inner-col{flex-direction:column;}.kadence-column824e14-43 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column824e14-43 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column824e14-43{position:relative;}@media all and (max-width: 1024px){.kadence-column824e14-43 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column824e14-43 > .kt-inside-inner-col{flex-direction:column;}}</style> <div class="wp-block-kadence-column kadence-column824e14-43 inner-column-1"><div class="kt-inside-inner-col"><div class="wp-block-image"> <figure class="aligncenter size-full is-resized"><img fetchpriority="high" decoding="async" width="389" height="173" src="https://cc-insure.com/wp-content/uploads/2021/11/195x87xCC-Logo_WhiteOut.png.pagespeed.ic.Ld49IpCIsP.png" alt="C&C Insurance Brokers logo" class="wp-image-414" style="width:195px;height:87px"/></figure></div> <style>.wp-block-kadence-spacer.kt-block-spacer-653c48-cf .kt-block-spacer{height:40px;}.wp-block-kadence-spacer.kt-block-spacer-653c48-cf .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}@media all and (max-width: 767px){.wp-block-kadence-spacer.kt-block-spacer-653c48-cf .kt-block-spacer{height:30px!important;}}</style> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-653c48-cf kvs-md-false"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> <style>.wp-block-kadence-advancedheading.kt-adv-heading7c30de-2b, .wp-block-kadence-advancedheading.kt-adv-heading7c30de-2b[data-kb-block="kb-adv-heading7c30de-2b"]{text-align:center;font-size:22px;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading7c30de-2b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading7c30de-2b[data-kb-block="kb-adv-heading7c30de-2b"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading7c30de-2b, .wp-block-kadence-advancedheading.kt-adv-heading7c30de-2b[data-kb-block="kb-adv-heading7c30de-2b"]{font-size:20px;}}</style> <h3 class="kt-adv-heading7c30de-2b wp-block-kadence-advancedheading" data-kb-block="kb-adv-heading7c30de-2b">Whatever your insurance needs, we can help - just get in touch with one of our expert team.</h3> <style>.wp-block-kadence-spacer.kt-block-spacer-ce87a1-0e .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-ce87a1-0e .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}@media all and (max-width: 767px){.wp-block-kadence-spacer.kt-block-spacer-ce87a1-0e .kt-block-spacer{height:30px!important;}}</style> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-ce87a1-0e kvs-lg-false kvs-md-false"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> <style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id793d5e-a3{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id793d5e-a3 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id793d5e-a3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id793d5e-a3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-md, 2rem);max-width:80%;margin-left:auto;margin-right:auto;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-row-layout-id793d5e-a3 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id793d5e-a3 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id793d5e-a3 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id793d5e-a3 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id793d5e-a3 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id793d5e-a3 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id793d5e-a3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}</style><div class="kb-row-layout-wrap kb-row-layout-id793d5e-a3 alignnone wp-block-kadence-rowlayout"><div class="kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kt-inner-column-height-full"> <style>.kadence-columnef6f32-e5 > .kt-inside-inner-col{padding-top:20px;padding-right:30px;padding-bottom:20px;padding-left:0px;}.kadence-columnef6f32-e5 > .kt-inside-inner-col,.kadence-columnef6f32-e5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-columnef6f32-e5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-columnef6f32-e5 > .kt-inside-inner-col{flex-direction:column;}.kadence-columnef6f32-e5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-columnef6f32-e5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-columnef6f32-e5{position:relative;}.kadence-columnef6f32-e5, .kt-inside-inner-col > .kadence-columnef6f32-e5:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-columnef6f32-e5 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-columnef6f32-e5 > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;flex-direction:column;}}</style> <div class="wp-block-kadence-column kadence-columnef6f32-e5 inner-column-1"><div class="kt-inside-inner-col"><style>.wp-block-kadence-advancedbtn.kb-btnsd2318a-ec{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btnsd2318a-ec .kt-button{font-weight:normal;font-style:normal;}</style> <div class="wp-block-kadence-advancedbtn kb-buttons-wrap kb-btnsd2318a-ec"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btnc26dfc-02.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btnc26dfc-02.kb-button{color:#ffffff;background:rgba(0, 164, 163, 0.9);font-size:20px;font-weight:bold;border-top-left-radius:3px;border-top-right-radius:3px;border-bottom-right-radius:3px;border-bottom-left-radius:3px;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btnc26dfc-02.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btnc26dfc-02.kb-button:focus{background:#00A4A3;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btnc26dfc-02.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 1024px){.kb-btnc26dfc-02.kb-button .kb-svg-icon-wrap{display:block;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btnc26dfc-02.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}</style><a class="kb-button kt-button button kb-btnc26dfc-02 kt-btn-size-standard kt-btn-width-type-full kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn" href="https://cc-insure.com/call-me-back/"><span class="kt-btn-inner-text">Call me back</span></a></div> </div></div> <style>.kadence-column575dd9-cb > .kt-inside-inner-col{padding-top:20px;padding-right:30px;padding-bottom:20px;padding-left:30px;}.kadence-column575dd9-cb > .kt-inside-inner-col{border-right:0px solid #ffffff;border-left:1px solid #ffffff;}.kadence-column575dd9-cb > .kt-inside-inner-col,.kadence-column575dd9-cb > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column575dd9-cb > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column575dd9-cb > .kt-inside-inner-col{flex-direction:column;}.kadence-column575dd9-cb > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column575dd9-cb > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column575dd9-cb{position:relative;}@media all and (max-width: 1024px){.kadence-column575dd9-cb > .kt-inside-inner-col{border-right:0px solid #ffffff;border-left:1px solid #ffffff;flex-direction:column;}}@media all and (max-width: 767px){.kadence-column575dd9-cb > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;border-right:0px solid #ffffff;border-left:1px solid #ffffff;flex-direction:column;}}</style> <div class="wp-block-kadence-column kadence-column575dd9-cb inner-column-2"><div class="kt-inside-inner-col"><style>.wp-block-kadence-advancedbtn.kb-btns1e36b1-f2{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns1e36b1-f2 .kt-button{font-weight:normal;font-style:normal;}</style> <div class="wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns1e36b1-f2"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn48e1ec-ba.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn48e1ec-ba.kb-button{color:#ffffff;background:rgba(0, 164, 163, 0.9);font-size:20px;font-weight:bold;border-top-left-radius:3px;border-top-right-radius:3px;border-bottom-right-radius:3px;border-bottom-left-radius:3px;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn48e1ec-ba.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn48e1ec-ba.kb-button:focus{background:#00A4A3;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn48e1ec-ba.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 1024px){.kb-btn48e1ec-ba.kb-button .kb-svg-icon-wrap{display:block;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn48e1ec-ba.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}</style><a class="kb-button kt-button button kb-btn48e1ec-ba kt-btn-size-standard kt-btn-width-type-full kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn" href="https://cc-insure.com/contact?subject=Get%20a%20Quote"><span class="kt-btn-inner-text">Get a Quote</span></a></div> </div></div> <style>.kadence-column76f781-4f > .kt-inside-inner-col{padding-top:20px;padding-right:30px;padding-bottom:20px;padding-left:30px;}.kadence-column76f781-4f > .kt-inside-inner-col{border-right:0px solid #ffffff;border-left:1px solid #ffffff;}.kadence-column76f781-4f > .kt-inside-inner-col,.kadence-column76f781-4f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column76f781-4f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column76f781-4f > .kt-inside-inner-col{flex-direction:column;}.kadence-column76f781-4f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column76f781-4f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column76f781-4f{position:relative;}@media all and (max-width: 1024px){.kadence-column76f781-4f > .kt-inside-inner-col{border-right:0px solid #ffffff;border-left:1px solid #ffffff;flex-direction:column;}}@media all and (max-width: 767px){.kadence-column76f781-4f > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;border-right:0px solid #ffffff;border-left:1px solid #ffffff;flex-direction:column;}}</style> <div class="wp-block-kadence-column kadence-column76f781-4f inner-column-3"><div class="kt-inside-inner-col"><style>.wp-block-kadence-advancedbtn.kb-btns907657-4f{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns907657-4f .kt-button{font-weight:normal;font-style:normal;}</style> <div class="wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns907657-4f"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn4d3c69-c2.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn4d3c69-c2.kb-button{color:#ffffff;background:rgba(0, 164, 163, 0.9);font-size:20px;font-weight:bold;border-top-left-radius:3px;border-top-right-radius:3px;border-bottom-right-radius:3px;border-bottom-left-radius:3px;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn4d3c69-c2.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn4d3c69-c2.kb-button:focus{background:#00A4A3;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn4d3c69-c2.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 1024px){.kb-btn4d3c69-c2.kb-button .kb-svg-icon-wrap{display:block;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn4d3c69-c2.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}</style><a class="kb-button kt-button button kb-btn4d3c69-c2 kt-btn-size-standard kt-btn-width-type-full kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn" href="https://cc-insure.com/claims/"><span class="kt-btn-inner-text">Make a Claim</span></a></div> </div></div> </div></div> <style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id6ae551-87{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id6ae551-87 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id6ae551-87 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id6ae551-87 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-md, 2rem);max-width:500px;margin-left:auto;margin-right:auto;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6ae551-87 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id6ae551-87 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id6ae551-87 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id6ae551-87{display:none !important;}}</style><div class="kb-row-layout-wrap kb-row-layout-id6ae551-87 alignnone kb-v-sm-hidden wp-block-kadence-rowlayout"><div class="kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kt-inner-column-height-full"> <style>.kadence-column0b14de-3e > .kt-inside-inner-col{padding-top:20px;padding-right:30px;padding-bottom:20px;padding-left:0px;}.kadence-column0b14de-3e > .kt-inside-inner-col,.kadence-column0b14de-3e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column0b14de-3e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column0b14de-3e > .kt-inside-inner-col{flex-direction:column;}.kadence-column0b14de-3e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column0b14de-3e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column0b14de-3e{text-align:center;}.kadence-column0b14de-3e{position:relative;}.kadence-column0b14de-3e, .kt-inside-inner-col > .kadence-column0b14de-3e:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column0b14de-3e > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column0b14de-3e > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;flex-direction:column;}}</style> <div class="wp-block-kadence-column kadence-column0b14de-3e inner-column-1"><div class="kt-inside-inner-col"><style>.wp-block-kadence-iconlist.kt-svg-icon-list-items4da0ec-43:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4da0ec-43 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4da0ec-43 ul.kt-svg-icon-list{grid-row-gap:2px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4da0ec-43 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items4da0ec-43 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items4da0ec-43 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:#ffffff;font-size:24px;line-height:24px;letter-spacing:1px;color:#ffffff;}@media all and (min-width: 1025px){.wp-block-kadence-iconlist.kt-svg-icon-list-items4da0ec-43:not(.kt-svg-icon-list-columns-1) ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap:not(:last-child){margin:0px;}}@media all and (min-width: 768px) and (max-width: 1024px){.wp-block-kadence-iconlist.kt-svg-icon-list-items4da0ec-43:not(.kt-tablet-svg-icon-list-columns-1) ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap:not(:last-child){margin:0px;}}@media all and (max-width: 767px){.wp-block-kadence-iconlist.kt-svg-icon-list-items4da0ec-43:not(.kt-mobile-svg-icon-list-columns-1) ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap:not(:last-child){margin:0px;}}</style> <div class="wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items4da0ec-43 kt-svg-icon-list-columns-2 aligncenter"><ul class="kt-svg-icon-list"><style>.kt-svg-icon-list-item-f01ce0-39 .kt-svg-icon-list-single{font-size:22px !important;color:#00A4A3 !important;}</style> <li class="wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-f01ce0-39 kt-svg-icon-list-style-default"><span class="kb-svg-icon-wrap kb-svg-icon-fas_envelope kt-svg-icon-list-single"><svg viewBox="0 0 512 512" fill="currentColor" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"><path d="M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z"/></svg></span><span class="kt-svg-icon-list-text"><a href="mailto:info@cc-insure.com">info@cc-insure.com</a></span></li> <style>.kt-svg-icon-list-item-d548f5-dc .kt-svg-icon-list-single{font-size:22px !important;color:#00A4A3 !important;}</style> <li class="wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-d548f5-dc kt-svg-icon-list-style-default"><span class="kb-svg-icon-wrap kb-svg-icon-fe_phone kt-svg-icon-list-single"><svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"><path d="M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z"/></svg></span><span class="kt-svg-icon-list-text"><a href="tel:+441614064800">0161 406 4800</a></span></li> </ul></div> </div></div> </div></div></div></div> </div></section></div></section> </div></div><div class="site-container"><ul class="genesis-skip-link"><li><a href="#genesis-nav-primary" class="screen-reader-shortcut"> Skip to primary navigation</a></li><li><a href="#genesis-content" class="screen-reader-shortcut"> Skip to main content</a></li><li><a href="#genesis-footer-widgets" class="screen-reader-shortcut"> Skip to footer</a></li></ul> <div class="side-menu-container"> <div class="animated-menu-icon" onclick="myFunction(this)"> <button role="button" class="" aria-expanded="false" aria-controls="widget1" id="sidebar-widget" onclick="myFunction(this)"> <div class="bar1"></div> <div class="bar2"></div> <div class="bar3"></div> <span>Open Sidebar</span> </button> </div> <div class="side-menu-social"> <ul class="wp-block-social-links has-normal-icon-size"> <li class="wp-social-link wp-social-link-linkedin wp-block-social-link"><a target="_blank" href="https://www.linkedin.com/company/c&c-insurance-brokers-limited/" aria-label="LinkedIn: https://www.linkedin.com/company/c&c-insurance-brokers-limited/" class="wp-block-social-link-anchor"> <svg width="24" height="24" viewBox="0 0 24 24" version="1.1" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false"><path d="M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z"></path></svg></a></li> <li class="wp-social-link wp-social-link-facebook wp-block-social-link"><a target="_blank" href="https://www.facebook.com/ccibukltd" aria-label="Facebook: https://www.facebook.com/ccibukltd" class="wp-block-social-link-anchor"> <svg width="24" height="24" viewBox="0 0 24 24" version="1.1" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" focusable="false"><path d="M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z"></path></svg></a></li> <li class="wp-social-link wp-social-link-twitter wp-block-social-link"><a target="_blank" href="https://x.com/ccibuk" aria-label="X: https://twitter.com/ccibuk" class="wp-block-social-link-anchor"> <svg width="24" height="24" viewBox="0 0 24 24" version="1.1" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false"><path d="M13.982 10.622 20.54 3h-1.554l-5.693 6.618L8.745 3H3.5l6.876 10.007L3.5 21h1.554l6.012-6.989L15.868 21h5.245l-7.131-10.378Zm-2.128 2.474-.697-.997-5.543-7.93H8l4.474 6.4.697.996 5.815 8.318h-2.387l-4.745-6.787Z"></path></svg></a></li> </ul> </div> </div> <header class="site-header"><div class="wrap"><div class="title-area"><p class="site-title"><a href="https://cc-insure.com/">C&C Insurance Brokers</a></p><p class="site-description">One of the Top 50 independent insurance brokers in the UK</p></div><div class="widget-area header-widget-area"><nav class="nav-primary" aria-label="Main" id="genesis-nav-primary"><div class="wrap"><ul id="menu-main-navigation" class="menu genesis-nav-menu menu-primary js-superfish"><li id="menu-item-23" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-23"><a href="https://cc-insure.com/"><span>Home</span></a></li> <li id="menu-item-27" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-27"><a href="https://cc-insure.com/about-us/"><span>About</span></a> <ul class="sub-menu"> <li id="menu-item-1960" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1960"><a href="https://cc-insure.com/about-us/"><span>About Us</span></a></li> <li id="menu-item-63" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63"><a href="https://cc-insure.com/about-us/our-people/"><span>Our People</span></a></li> </ul> </li> <li id="menu-item-1298" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-1298"><a href="https://cc-insure.com/insurance/"><span>Insurance</span></a> <ul class="sub-menu"> <li id="menu-item-4971" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4971"><a href="https://cc-insure.com/transport-haulage-logistics-insurance/"><span>Transport, Haulage & Logistics</span></a></li> <li id="menu-item-3074" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3074"><a href="https://cc-insure.com/bus-and-coach-insurance/"><span>Bus and Coach</span></a></li> <li id="menu-item-5119" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-5119"><a href="https://cc-insure.com/commercial-insurance-2/"><span>Commercial Insurance</span></a></li> <li id="menu-item-1184" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1184"><a href="https://cc-insure.com/motor-trade/"><span>Motor Trade</span></a></li> <li id="menu-item-4502" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-4502"><a href="https://cc-insure.com/landlord-insurance/"><span>Landlord Insurance</span></a></li> <li id="menu-item-2310" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2310"><a href="https://cc-insure.com/life-sciences-technology/"><span>Life Sciences & Technology</span></a></li> <li id="menu-item-5065" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-5065"><a href="https://cc-insure.com/trade-credit-insurance/"><span>Trade Credit Insurance</span></a></li> <li id="menu-item-4854" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-4854"><a href="https://cc-insure.com/career-ending-injury-insurance/"><span>Career Ending Injury Insurance</span></a></li> <li id="menu-item-1958" class="external-private menu-item menu-item-type-custom menu-item-object-custom menu-item-1958"><a target="_blank" href="https://cc-privateclients.com"><span>Private Clients</span></a></li> <li id="menu-item-1959" class="external-health menu-item menu-item-type-custom menu-item-object-custom menu-item-1959"><a target="_blank" href="https://cc-healthcare.co.uk"><span>Healthcare</span></a></li> </ul> </li> <li id="menu-item-26" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-26"><a href="https://cc-insure.com/services/"><span>Services</span></a> <ul class="sub-menu"> <li id="menu-item-1966" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1966"><a href="https://cc-insure.com/risk-management/"><span>Risk Management</span></a></li> <li id="menu-item-1965" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1965"><a href="https://cc-insure.com/claims/"><span>Claims</span></a></li> </ul> </li> <li id="menu-item-3674" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3674"><a href="https://cc-insure.com/careers/"><span>Careers</span></a></li> <li id="menu-item-3557" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3557"><a href="https://cc-insure.com/news/"><span>News</span></a></li> <li id="menu-item-25" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25"><a href="https://cc-insure.com/contact/"><span>Contact</span></a></li> </ul></div></nav></div></div></header><div class="hero-image"><div class="image-section text-area"><div class="wrap"><h1 class="hero-title fade-right">Customer complaint procedure</h1><p class="fade-up delay-200">One of the Top 50 independent insurance brokers in the UK</p></div></div></div><div class="site-inner"><div class="content-sidebar-wrap"><main class="content" id="genesis-content"><article class="post-1372 page type-page status-publish entry" aria-label="Customer complaint procedure"><header class="entry-header"></header><div class="entry-content"> <p><strong>Complaints Procedure</strong></p> <p>Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. </p> <p>If you need to make a complaint, in the first instance, you should contact us either in <strong>writing </strong>to </p> <p>Mr Malcolm Cooke<br>Complaints Department<br>C&C Insurance Brokers Ltd  <br>Bridge House <br>80/82 Compstall Road <br>Romiley<br>Stockport <br>Cheshire  <br>SK6 4DE </p> <p>or, <strong>by telephone / fax on Telephone  0161 406 4800 or fax 0161 406 4817 </strong></p> <p>Where a complaint arises we will, wherever possible, endeavour to resolve the matter <strong>by no later than the close of business the second working day following receipt</strong>. If this is not possible, to enable us to remedy the situation in a speedy and efficient manner, we have a documented, formal complaints procedure, details of which are shown below. </p> <ol class="wp-block-list"><li>We will acknowledge your complaint promptly, to reassure you that we will be dealing with the issue as a matter of urgency, giving you the details of who will be handling the matter in our office, and details of the service of the Financial Ombudsman Service, where this applies.</li></ol> <ol class="wp-block-list" start="2"><li>In the event that your complaint relates to activities or services provided by another party, we will advise you of this in writing giving the reasons for our decision, and ensure that your complaint is promptly forwarded to the appropriate party, in writing.</li></ol> <ol class="wp-block-list" start="3"><li>We will aim to make a final response to you as soon as is practicable, and keep you reasonably informed as to progress. We anticipate that we will be able to provide a substantive response to most complaints within four weeks.</li></ol> <ol class="wp-block-list" start="4"><li>If however this is not possible, we will update you as to progress and by the end of eight weeks from receipt of your complaint, we will issue you with our final response. If you are dissatisfied with that response or any further delay at this time, you will have a period of Six months in which you can refer the matter to the Financial Ombudsman Service, whose details are shown below.</li></ol> <p>When we provide our final response letter, we will endeavour to ensure that we have taken into consideration any financial losses or material inconvenience you may have suffered. If we do not feel that your complaint is justified, we will advise you of the reasons for our decision and we will also advise how you may pursue the complaint if you remain dissatisfied. </p> <p><strong>The Financial Ombudsman Service provides consumers with a free, independent service for resolving disputes with financial firms. </strong></p> <p><strong>The Financial Ombudsman Service is available for complainants who satisfy the following criteria and must be made by (or on behalf of):-</strong></p> <ul class="wp-block-list"><li><strong>A consumer (private individual)</strong></li></ul> <ul class="wp-block-list"><li><strong>A Micro-enterprise</strong></li></ul> <ul class="wp-block-list"><li><strong>Other small businesses (with an annual turnover of below £6.5m, </strong><strong>and</strong><strong> less than 50 employees or with an annual balance sheet total of below £5 million</strong></li></ul> <ul class="wp-block-list"><li><strong>A charity with an annual income of less than £6.5 million</strong></li></ul> <ul class="wp-block-list"><li><strong>Trustees of a trust which has a net asset value of under £5 million</strong></li></ul> <ul class="wp-block-list"><li><strong>A guarantor </strong></li></ul> <p><strong>Full explanations of the above eligibility criteria can be found in the FCA handbook – section 2.7. </strong></p> <p><strong>The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers) and their address is: </strong></p> <p><strong>Financial Ombudsman Service<br>Exchange Tower</strong><br><strong>Harbour Exchange Square</strong><br><strong>London </strong><br><strong>E14 9SR</strong></p> <p><strong>Alternatively there is an online complaint facility via their website:</strong></p> <p><a id="external" href="https://www.financial-ombudsman.org.uk/contact-us" target="_blank" rel="noreferrer noopener"><strong>https://www.financial-ombudsman.org.uk/contact-us</strong></a> (opens in a new window)</p> <p><strong>Or you can email them at: <a href="mailto:complaint.info@financial-ombudsman.org.uk" target="_blank" rel="noreferrer noopener">complaint.info@financial-ombudsman.org.uk</a></strong></p> </div></article></main></div><span id="kadence-conversion-end-of-content"></span></div><div class="footer-widgets" id="genesis-footer-widgets"><h2 class="genesis-sidebar-title screen-reader-text">Footer</h2><div class="wrap"><div class="widget-area footer-widgets-1 footer-widget-area"><section id="block-20" class="widget widget_block"><div class="widget-wrap"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><style>.wp-block-kadence-advancedheading.kt-adv-headingab0bbd-88, .wp-block-kadence-advancedheading.kt-adv-headingab0bbd-88[data-kb-block="kb-adv-headingab0bbd-88"]{font-size:20px;font-weight:400;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-headingab0bbd-88 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-headingab0bbd-88[data-kb-block="kb-adv-headingab0bbd-88"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}</style> <h3 class="kt-adv-headingab0bbd-88 wp-block-kadence-advancedheading" data-kb-block="kb-adv-headingab0bbd-88">Information</h3> <div class="widget widget_nav_menu"><nav class="menu-footer-about-container" aria-label="Menu"><ul id="menu-footer-about" class="menu"><li id="menu-item-1030" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1030"><a href="https://cc-insure.com/about-us/">About Us</a></li> <li id="menu-item-1031" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1031"><a href="https://cc-insure.com/about-us/our-people/">Our People</a></li> <li id="menu-item-2439" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2439"><a href="https://cc-insure.com/claims/">Claims</a></li> <li id="menu-item-2440" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2440"><a href="https://cc-insure.com/risk-management/">Risk Management</a></li> </ul></nav></div></div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><style>.wp-block-kadence-spacer.kt-block-spacer-8510ce-ab .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-8510ce-ab .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}</style> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-8510ce-ab kvs-lg-false kvs-md-false"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> <style>.wp-block-kadence-advancedheading.kt-adv-heading5717d1-5d, .wp-block-kadence-advancedheading.kt-adv-heading5717d1-5d[data-kb-block="kb-adv-heading5717d1-5d"]{font-size:20px;font-weight:400;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading5717d1-5d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading5717d1-5d[data-kb-block="kb-adv-heading5717d1-5d"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}</style> <h3 class="kt-adv-heading5717d1-5d wp-block-kadence-advancedheading" data-kb-block="kb-adv-heading5717d1-5d">Insurance</h3> <div class="widget widget_nav_menu"><nav class="menu-footer-insurance-container" aria-label="Menu"><ul id="menu-footer-insurance" class="menu"><li id="menu-item-4976" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4976"><a href="https://cc-insure.com/transport-haulage-logistics-insurance/">Transport, Haulage & Logistics Insurance</a></li> <li id="menu-item-5118" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-5118"><a href="https://cc-insure.com/commercial-insurance-2/">Commercial Insurance</a></li> <li id="menu-item-2438" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2438"><a href="https://cc-insure.com/motor-trade/">Motor Trade</a></li> <li id="menu-item-4501" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-4501"><a href="https://cc-insure.com/landlord-insurance/">Landlord Insurance</a></li> <li id="menu-item-2436" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2436"><a href="https://cc-insure.com/life-sciences-technology/">Life Sciences & Technology</a></li> <li id="menu-item-5067" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-5067"><a href="https://cc-insure.com/trade-credit-insurance/">Trade Credit Insurance</a></li> <li id="menu-item-4858" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-4858"><a href="https://cc-insure.com/career-ending-injury-insurance/">Career Ending Injury Insurance</a></li> </ul></nav></div></div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><style>.wp-block-kadence-spacer.kt-block-spacer-e69833-8e .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-e69833-8e .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}</style> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-e69833-8e kvs-lg-false kvs-md-false"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> <style>.wp-block-kadence-advancedheading.kt-adv-headingfc4d9e-39, .wp-block-kadence-advancedheading.kt-adv-headingfc4d9e-39[data-kb-block="kb-adv-headingfc4d9e-39"]{font-size:20px;font-weight:400;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-headingfc4d9e-39 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-headingfc4d9e-39[data-kb-block="kb-adv-headingfc4d9e-39"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}</style> <h3 class="kt-adv-headingfc4d9e-39 wp-block-kadence-advancedheading" data-kb-block="kb-adv-headingfc4d9e-39">head office</h3> <p>Bridge House,<br>80-82 Compstall Road, Romiley,<br>Stockport. SK6 4DE</p> <p><strong>ALDERLEY EDGE OFFICE</strong><br>4 George Street<br>Alderley Edge<br>Cheshire, SK9 7EJ</p> <p class="has-normal-font-size"><strong><a href="https://cc-insure.com/insurance-brokers-in-chester/" data-type="URL" data-id="https://cc-insure.com/insurance-brokers-in-chester/">CHESTER OFFICE</a></strong></p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><style>.wp-block-kadence-spacer.kt-block-spacer-c8ed8c-18 .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-c8ed8c-18 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}</style> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-c8ed8c-18 kvs-lg-false kvs-md-false"><div class="kt-block-spacer kt-block-spacer-halign-center"></div></div> <style>.wp-block-kadence-advancedheading.kt-adv-heading67d4fd-aa, .wp-block-kadence-advancedheading.kt-adv-heading67d4fd-aa[data-kb-block="kb-adv-heading67d4fd-aa"]{font-size:20px;font-weight:400;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading67d4fd-aa mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading67d4fd-aa[data-kb-block="kb-adv-heading67d4fd-aa"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}</style> <h3 class="kt-adv-heading67d4fd-aa wp-block-kadence-advancedheading" data-kb-block="kb-adv-heading67d4fd-aa">Contact Us</h3> <style>.wp-block-kadence-iconlist.kt-svg-icon-list-items8c9381-17:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items8c9381-17 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items8c9381-17 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items8c9381-17 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}</style> <div class="wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items8c9381-17 kt-svg-icon-list-columns-1 alignnone"><ul class="kt-svg-icon-list"><style>.kt-svg-icon-list-item-933f12-4a .kt-svg-icon-list-single{font-size:20px !important;}</style> <li class="wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-933f12-4a kt-svg-icon-list-style-default"><a href="tel:+441614064800" class="kt-svg-icon-link"><span class="kb-svg-icon-wrap kb-svg-icon-fas_phone-square kt-svg-icon-list-single"><svg viewBox="0 0 448 512" fill="currentColor" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"><path d="M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zM94 416c-7.033 0-13.057-4.873-14.616-11.627l-14.998-65a15 15 0 0 1 8.707-17.16l69.998-29.999a15 15 0 0 1 17.518 4.289l30.997 37.885c48.944-22.963 88.297-62.858 110.781-110.78l-37.886-30.997a15.001 15.001 0 0 1-4.289-17.518l30-69.998a15 15 0 0 1 17.16-8.707l65 14.998A14.997 14.997 0 0 1 384 126c0 160.292-129.945 290-290 290z"/></svg></span><span class="kt-svg-icon-list-text">0161 406 4800</span></a></li> <style>.kt-svg-icon-list-item-26d689-7f .kt-svg-icon-list-single{font-size:20px !important;}</style> <li class="wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-26d689-7f kt-svg-icon-list-style-default"><a href="mailto:info@cc-insure.com" class="kt-svg-icon-link"><span class="kb-svg-icon-wrap kb-svg-icon-fas_envelope kt-svg-icon-list-single"><svg viewBox="0 0 512 512" fill="currentColor" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"><path d="M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z"/></svg></span><span class="kt-svg-icon-list-text">info@cc-insure.com</span></a></li> </ul></div> <div style="height:22px" aria-hidden="true" class="wp-block-spacer"></div> <ul class="wp-block-social-links has-normal-icon-size is-content-justification-left is-nowrap is-layout-flex wp-container-core-social-links-is-layout-1 wp-block-social-links-is-layout-flex"><li class="wp-social-link wp-social-link-linkedin wp-block-social-link"><a rel="noopener nofollow" target="_blank" href="https://www.linkedin.com/company/c&c-insurance-brokers-limited/" class="wp-block-social-link-anchor"><svg width="24" height="24" viewBox="0 0 24 24" version="1.1" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false"><path d="M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z"></path></svg><span class="wp-block-social-link-label screen-reader-text">LinkedIn</span></a></li> <li class="wp-social-link wp-social-link-facebook wp-block-social-link"><a rel="noopener nofollow" target="_blank" href="https://www.facebook.com/ccibukltd" class="wp-block-social-link-anchor"><svg width="24" height="24" viewBox="0 0 24 24" version="1.1" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false"><path d="M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z"></path></svg><span class="wp-block-social-link-label screen-reader-text">Facebook</span></a></li> <li class="wp-social-link wp-social-link-x wp-block-social-link"><a rel="noopener nofollow" target="_blank" href="https://x.com/ccibuk" class="wp-block-social-link-anchor"><svg width="24" height="24" viewBox="0 0 24 24" version="1.1" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false"><path d="M13.982 10.622 20.54 3h-1.554l-5.693 6.618L8.745 3H3.5l6.876 10.007L3.5 21h1.554l6.012-6.989L15.868 21h5.245l-7.131-10.378Zm-2.128 2.474-.697-.997-5.543-7.93H8l4.474 6.4.697.996 5.815 8.318h-2.387l-4.745-6.787Z"/></svg><span class="wp-block-social-link-label screen-reader-text">X</span></a></li></ul> </div> </div> </div></section> <section id="block-22" class="widget widget_block"><div class="widget-wrap"><style>.wp-block-kadence-spacer.kt-block-spacer-block-22_2e1281-83 .kt-block-spacer{height:40px;}.wp-block-kadence-spacer.kt-block-spacer-block-22_2e1281-83 .kt-divider{border-top-width:1px;height:1px;border-top-color:#00A4A3;width:100%;border-top-style:solid;}</style> <div class="wp-block-kadence-spacer aligncenter kt-block-spacer-block-22_2e1281-83 kvs-md-false kvs-sm-false"><div class="kt-block-spacer kt-block-spacer-halign-left"><hr class="kt-divider"/></div></div> </div></section> <section id="block-21" class="widget widget_block"><div class="widget-wrap"> <div class="wp-block-columns are-vertically-aligned-bottom is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:100%"> <div id="location-list-block_6ab3e6057fded30c44516be31c5664b2" class="ins-location-list"> <div class="location-list"> <span><a href="https://cc-insure.com/about-us/">Stockport</a></span><span><a href="https://cc-insure.com/insurance-brokers-in-leeds/">Leeds</a></span><span><a href="https://cc-insure.com/insurance-brokers-in-chester/">Chester</a></span><span><a href="https://cc-insure.com/insurance-brokers-in-the-midlands/">Midlands</a></span><span><a href="https://cc-insure.com/insurance-brokers-in-scotland/">Scotland</a></span><span>London</span><span><a href="https://cc-insure.com/insurance-brokers-in-wales/">Newport</a></span><span><a href="https://cc-insure.com/insurance-brokers-in-bristol/">Bristol</a></span> </div> </div> <p style="font-size:14px">C&C Insurance Brokers Ltd. Company Registered in England and Wales. No. 04439084.<br>Registered address: Bridge House 80 Compstall Road, Romiley, Stockport, Cheshire, England, SK6 4DE. C&C Insurance Brokers Ltd, also trading as C&C Sports, is authorised and regulated by the Financial Conduct Authority, under firm reference number 309053. You may check this on the FCA register by visiting the FCA website www.fca.org.uk/register. This website is for customers domiciled in the UK</p> <p><em><strong>If you have any accessibility requirements in relation to this website or your policy, please contact our office on <a href="tel:+441614064800">0161 406 4800</a></strong></em></p> </div> </div> </div></section> </div></div></div><footer class="site-footer"><div class="wrap"><p><div class="flexbox"><div><p>Copyright© 2025 · <a href="/privacy-policy">Privacy Policy</a> · <a href="/site-map">Site Map</a> · <a href="/cookie-policy/">Cookie Policy</a> · <a href="/terms-of-business-agreement/">Terms of Business</a> · <a href="/customer-complaint-procedure/">Complaints Procedure</a><p> </div><div class="webcredit"> <a href="https://instilled.co.uk"><img src="https://instilled.co.uk/109x25xinstilled-created-by.png.pagespeed.ic.demV64h2AN.png" height="25" width="109" alt="Instilled Ltd"/></a> </div></div></p></div></footer></div><div id="cookie-law-info-bar" data-nosnippet="true"><span><div class="cli-bar-container cli-style-v2"><div class="cli-bar-message">We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.</div><div class="cli-bar-btn_container"><a role='button' class="medium cli-plugin-button cli-plugin-main-button cli_settings_button" style="margin:0px 5px 0px 0px">Cookie Settings</a><a id="wt-cli-accept-all-btn" role='button' data-cli_action="accept_all" class="wt-cli-element medium cli-plugin-button wt-cli-accept-all-btn cookie_action_close_header cli_action_button">Accept All</a></div></div></span></div><div id="cookie-law-info-again" style="display:none" data-nosnippet="true"><span id="cookie_hdr_showagain">Manage consent</span></div><div class="cli-modal" data-nosnippet="true" id="cliSettingsPopup" tabindex="-1" role="dialog" aria-labelledby="cliSettingsPopup" aria-hidden="true"> <div class="cli-modal-dialog" role="document"> <div class="cli-modal-content cli-bar-popup"> <button type="button" class="cli-modal-close" id="cliModalClose"> <svg class="" viewBox="0 0 24 24"><path d="M19 6.41l-1.41-1.41-5.59 5.59-5.59-5.59-1.41 1.41 5.59 5.59-5.59 5.59 1.41 1.41 5.59-5.59 5.59 5.59 1.41-1.41-5.59-5.59z"></path><path d="M0 0h24v24h-24z" fill="none"></path></svg> <span class="wt-cli-sr-only">Close</span> </button> <div class="cli-modal-body"> <div class="cli-container-fluid cli-tab-container"> <div class="cli-row"> <div class="cli-col-12 cli-align-items-stretch cli-px-0"> <div class="cli-privacy-overview"> <h4>Privacy Overview</h4> <div class="cli-privacy-content"> <div class="cli-privacy-content-text">This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.</div> </div> <a class="cli-privacy-readmore" aria-label="Show more" role="button" data-readmore-text="Show more" data-readless-text="Show less"></a> </div> </div> <div class="cli-col-12 cli-align-items-stretch cli-px-0 cli-tab-section-container"> <div class="cli-tab-section"> <div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="necessary" data-toggle="cli-toggle-tab"> Necessary </a> <div class="wt-cli-necessary-checkbox"> <input type="checkbox" class="cli-user-preference-checkbox" id="wt-cli-checkbox-necessary" data-id="checkbox-necessary" checked="checked"/> <label class="form-check-label" for="wt-cli-checkbox-necessary">Necessary</label> </div> <span class="cli-necessary-caption">Always Enabled</span> </div> <div class="cli-tab-content"> <div class="cli-tab-pane cli-fade" data-id="necessary"> <div class="wt-cli-cookie-description"> Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. <table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-analytics</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-functional</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-necessary</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-others</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-performance</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">viewed_cookie_policy</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.</td></tr></tbody></table> </div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="functional" data-toggle="cli-toggle-tab"> Functional </a> <div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-functional" class="cli-user-preference-checkbox" data-id="checkbox-functional"/> <label for="wt-cli-checkbox-functional" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Functional</span></label> </div> </div> <div class="cli-tab-content"> <div class="cli-tab-pane cli-fade" data-id="functional"> <div class="wt-cli-cookie-description"> Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. </div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="performance" data-toggle="cli-toggle-tab"> Performance </a> <div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-performance" class="cli-user-preference-checkbox" data-id="checkbox-performance"/> <label for="wt-cli-checkbox-performance" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Performance</span></label> </div> </div> <div class="cli-tab-content"> <div class="cli-tab-pane cli-fade" data-id="performance"> <div class="wt-cli-cookie-description"> Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. </div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="analytics" data-toggle="cli-toggle-tab"> Analytics </a> <div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-analytics" class="cli-user-preference-checkbox" data-id="checkbox-analytics"/> <label for="wt-cli-checkbox-analytics" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Analytics</span></label> </div> </div> <div class="cli-tab-content"> <div class="cli-tab-pane cli-fade" data-id="analytics"> <div class="wt-cli-cookie-description"> Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. </div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="advertisement" data-toggle="cli-toggle-tab"> Advertisement </a> <div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-advertisement" class="cli-user-preference-checkbox" data-id="checkbox-advertisement"/> <label for="wt-cli-checkbox-advertisement" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Advertisement</span></label> </div> </div> <div class="cli-tab-content"> <div class="cli-tab-pane cli-fade" data-id="advertisement"> <div class="wt-cli-cookie-description"> Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. </div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="others" data-toggle="cli-toggle-tab"> Others </a> <div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-others" class="cli-user-preference-checkbox" data-id="checkbox-others"/> <label for="wt-cli-checkbox-others" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Others</span></label> </div> </div> <div class="cli-tab-content"> <div class="cli-tab-pane cli-fade" data-id="others"> <div class="wt-cli-cookie-description"> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. </div> </div> </div> </div> </div> </div> </div> </div> <div class="cli-modal-footer"> <div class="wt-cli-element cli-container-fluid cli-tab-container"> <div class="cli-row"> <div class="cli-col-12 cli-align-items-stretch cli-px-0"> <div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" tabindex="0" data-cli-action="accept" class="wt-cli-privacy-btn cli_setting_save_button wt-cli-privacy-accept-btn cli-btn">SAVE & ACCEPT</a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cli-modal-backdrop cli-fade cli-settings-overlay"></div> <div class="cli-modal-backdrop cli-fade cli-popupbar-overlay"></div> <style id='core-block-supports-inline-css'> .wp-container-core-social-links-is-layout-1{flex-wrap:nowrap;justify-content:flex-start;}.wp-container-core-columns-is-layout-1{flex-wrap:nowrap;}.wp-container-core-columns-is-layout-2{flex-wrap:nowrap;} </style> <style id='cookie-law-info-table-css' media='all'>.cookielawinfo-column-1{width:25%}.cookielawinfo-column-2{width:10%}.cookielawinfo-column-3{width:15%}.cookielawinfo-column-4{width:50%}.cookielawinfo-simple thead{width:100%}.cookielawinfo-simple td{padding:5px 5px 5px 0;vertical-align:top}.cookielawinfo-simple thead th{padding-right:10px;text-align:left}.cookielawinfo-modern{border:1px solid #e3e3e3;background-color:#f2f2f2;width:100%;border-radius:6px;-webkit-border-radius:6px;-moz-border-radius:6px}.cookielawinfo-modern td,.cookielawinfo-modern th{padding:5px;color:#333}.cookielawinfo-modern thead{font-family:"Lucida Sans Unicode","Lucida Grande",sans-serif;padding:.2em 0 .2em .5em;text-align:left;color:#4b4b4b;background-color:#c8c8c8;background-image:-webkit-gradient(linear,left top,left bottom,from(#f2f2f2),to(#e3e3e3),color-stop(.6,#b3b3b3));background-image:-moz-linear-gradient(top,#d6d6d6,#b0b0b0,#b3b3b3 90%);border-bottom:solid 1px #999}.cookielawinfo-modern th{font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:17px;line-height:20px;font-style:normal;font-weight:normal;text-align:left;text-shadow:white 1px 1px 1px}.cookielawinfo-modern td{line-height:20px;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:14px;border-bottom:1px solid #fff;border-top:1px solid #fff}.cookielawinfo-modern tr.cookielawinfo-row:hover{background-color:#fff}.cookielawinfo-elegant{border:1px solid #dfdfdf;background-color:#f9f9f9;width:100%;-moz-border-radius:3px;-webkit-border-radius:3px;border-radius:3px;font-family:Arial,"Bitstream Vera Sans",Helvetica,Verdana,sans-serif;color:#333}.cookielawinfo-elegant tr{border-top-color:#fff;border-bottom:1px solid #dfdfdf;color:#555}.cookielawinfo-elegant th{text-shadow:rgba(255,255,255,.796875) 0 1px 0;font-family:Georgia,"Times New Roman","Bitstream Charter",Times,serif;font-weight:normal;padding:7px 7px 8px;text-align:left;line-height:1.3em;font-size:14px}.cookielawinfo-elegant td{font-size:12px;padding:4px 7px 2px;vertical-align:top}.cookielawinfo-rounded{background-color:#f5f5f5;padding:5px;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;border:1px solid #ebebeb}.cookielawinfo-rounded td,.rounded th{padding:1px 5px}.cookielawinfo-rounded thead{text-shadow:0 1px 0 white;color:#999}.cookielawinfo-rounded th{text-align:left;text-transform:uppercase;font-size:11pt;border-bottom:1px solid #fff;padding:1px 5px}.cookielawinfo-rounded td{font-size:10pt;padding:5px}.cookielawinfo-rounded tr.cookielawinfo-row:hover{background-color:#fff}table.cookielawinfo-classic{font-family:Verdana,Arial,Helvetica,sans-serif;border-collapse:collapse;border-left:1px solid #ccc;border-top:1px solid #ccc;color:#333}table.cookielawinfo-classic thead tr th{text-transform:uppercase;background:#e2e2e2}table.cookielawinfo-classic tfoot tr th,table.cookielawinfo-classic tfoot tr td{text-transform:uppercase;color:#000;font-weight:bold}table.cookielawinfo-classic tfoot tr th{width:20%}table.cookielawinfo-classic tfoot tr td{width:80%}table.cookielawinfo-classic td,table.cookielawinfo-classic th{border-right:1px solid #ccc;border-bottom:1px solid #ccc;padding:5px;line-height:1.8em;font-size:.8em;vertical-align:top;width:20%}table.cookielawinfo-classic tr.odd th,table.cookielawinfo-classic tr.odd td{background:#efefef}table.cookielawinfo-winter{font:85% "Lucida Grande","Lucida Sans Unicode","Trebuchet MS",sans-serif;padding:0;margin:10px 0 20px;border-collapse:collapse;color:#333;background:#f3f5f7}table.cookielawinfo-winter a{color:#3a4856;text-decoration:none;border-bottom:1px solid #c6c8cb}table.cookielawinfo-winter a:visited{color:#777}table.cookielawinfo-winter a:hover{color:#000}table.cookielawinfo-winter caption{text-align:left;text-transform:uppercase;padding-bottom:10px;font:200% "Lucida Grande","Lucida Sans Unicode","Trebuchet MS",sans-serif}table.cookielawinfo-winter thead th{background:#3a4856;padding:15px 10px;color:#fff;text-align:left;font-weight:normal}table.cookielawinfo-winter tbody{border-left:1px solid #eaecee;border-right:1px solid #eaecee}table.cookielawinfo-winter tbody{border-bottom:1px solid #eaecee}table.cookielawinfo-winter tbody td,table.cookielawinfo-winter tbody th{padding:10px;background:url(/wp-content/plugins/cookie-law-info/legacy/images/xtd_back.gif.pagespeed.ic.Jpprk-WUfx.png) repeat-x;text-align:left}table.cookielawinfo-winter tbody tr{background:#f3f5f7}table.cookielawinfo-winter tbody tr.odd{background:#f0f2f4}table.cookielawinfo-winter tbody tr:hover{background:#eaecee;color:#111}table.cookielawinfo-winter tfoot td,table.cookielawinfo-winter tfoot th,table.cookielawinfo-winter tfoot tr{text-align:left;font:120% "Lucida Grande","Lucida Sans Unicode","Trebuchet MS",sans-serif;text-transform:uppercase;background:#fff;padding:10px}@media (max-width:800px){table.cookielawinfo-row-cat-table td,table.cookielawinfo-row-cat-table th{width:23%;font-size:12px;word-wrap:break-word}table.cookielawinfo-row-cat-table .cookielawinfo-column-4,table.cookielawinfo-row-cat-table .cookielawinfo-column-4{width:45%}}.cookielawinfo-row-cat-title{border-bottom:1px solid #eee;text-align:center}.cookielawinfo-row-cat-title-head{text-align:center}.cookielawinfo-row-cat-table{width:99%;margin-left:5px}</style> <script id="wp-google-reviews_plublic_comb-js-extra">var wprevpublicjs_script_vars={"wpfb_nonce":"6b2231d11e","wpfb_ajaxurl":"https:\/\/cc-insure.com\/wp-admin\/admin-ajax.php","wprevpluginsurl":"https:\/\/cc-insure.com\/wp-content\/plugins\/wp-google-places-review-slider"};</script> <script src="https://cc-insure.com/wp-content,_plugins,_wp-google-places-review-slider,_public,_js,_wprev-public-com-min.js,qver==16.0+wp-includes,_js,_hoverIntent.min.js,qver==1.10.2+wp-content,_themes,_genesis,_lib,_js,_menu,_superfish.min.js,qver==1.7.10+wp-content,_themes,_genesis,_lib,_js,_menu,_superfish.args.min.js,qver==3.5.0+wp-content,_themes,_genesis,_lib,_js,_skip-links.min.js,qver==3.5.0.pagespeed.jc.BMJz6dCgmJ.js"></script><script>eval(mod_pagespeed_sxhsnfrcXp);</script> <script>eval(mod_pagespeed_nfhkf_6bCF);</script> <script>eval(mod_pagespeed_chJ9I_tfdl);</script> <script>eval(mod_pagespeed_PGFAcESGiF);</script> <script>eval(mod_pagespeed_kwP9o$DpZg);</script> <script src="https://unpkg.com/aos@2.3.1/dist/aos.js" id="AOS-js"></script> <script src="https://cc-insure.com/wp-content/themes/cc-instilled/js/aos-init-min.js+toggle.js+global.js,qver==3.4.3.pagespeed.jc.U56JTPVzKN.js"></script><script>eval(mod_pagespeed_jScpH1WVj3);</script> <script>eval(mod_pagespeed_nxU$el8iis);</script> <script>eval(mod_pagespeed_tlIICcf8Zy);</script> <script id="heateor_sss_sharing_js-js-before">function heateorSssLoadEvent(e){var t=window.onload;if(typeof window.onload!="function"){window.onload=e}else{window.onload=function(){t();e()}}};var heateorSssSharingAjaxUrl='https://cc-insure.com/wp-admin/admin-ajax.php',heateorSssCloseIconPath='https://cc-insure.com/wp-content/plugins/sassy-social-share/public/../images/close.png',heateorSssPluginIconPath='https://cc-insure.com/wp-content/plugins/sassy-social-share/public/../images/logo.png',heateorSssHorizontalSharingCountEnable=0,heateorSssVerticalSharingCountEnable=0,heateorSssSharingOffset=-10;var heateorSssMobileStickySharingEnabled=0;var heateorSssCopyLinkMessage="Link copied.";var heateorSssUrlCountFetched=[],heateorSssSharesText='Shares',heateorSssShareText='Share';function heateorSssPopup(e){window.open(e,"popUpWindow","height=400,width=600,left=400,top=100,resizable,scrollbars,toolbar=0,personalbar=0,menubar=no,location=no,directories=no,status")}</script> <script src="https://cc-insure.com/wp-content/plugins/sassy-social-share/public/js/sassy-social-share-public.js,qver=3.3.70.pagespeed.jm.rRMJjQaThO.js" id="heateor_sss_sharing_js-js"></script> <script id="cc-instilled-responsive-menu-js-extra">var genesis_responsive_menu={"mainMenu":"Menu","menuIconClass":"dashicons-before dashicons-menu","subMenu":"Submenu","subMenuIconClass":"dashicons-before dashicons-arrow-down-alt2","menuClasses":{"others":[".nav-primary"]}};</script> <script id="cc-instilled-responsive-menu-js">(function(p,b,y){function q(){var a=b('button[id^\x3d"genesis-mobile-"]').attr("id");if("undefined"!==typeof a){"none"===l(a)&&(b(".menu-toggle, .genesis-responsive-menu .sub-menu-toggle").removeClass("activated").attr("aria-expanded",!1).attr("aria-pressed",!1),b(".genesis-responsive-menu, .genesis-responsive-menu .sub-menu").attr("style",""));var c=b(".genesis-responsive-menu .js-superfish"),d="destroy";"function"===typeof c.superfish&&("none"===l(a)&&(d={delay:100,animation:{opacity:"show",height:"show"},dropShadows:!1,speed:"fast"}),c.superfish(d));r(a);t(a)}}function u(){var a=b(this),c=a.next("nav");a.attr("id","genesis-mobile-"+b(c).attr("class").match(/nav-\w*\b/))}function t(a){if(null!=f){var c=f[0],d=b(f).filter(function(a){if(0<a)return a});"none"!==l(a)?(b.each(d,function(a,d){b(d).find(".menu \x3e li").addClass("moved-item-"+d.replace(".","")).appendTo(c+" ul.genesis-nav-menu")}),b(k(d)).hide()):(b(k(d)).show(),b.each(d,function(a,d){b(".moved-item-"+d.replace(".","")).appendTo(d+" ul.genesis-nav-menu").removeClass("moved-item-"+d.replace(".",""))}))}}function v(){var a=b(this);m(a,"aria-pressed");m(a,"aria-expanded");a.toggleClass("activated");a.next("nav").slideToggle("fast")}function w(){var a=b(this),c=a.closest(".menu-item").siblings();m(a,"aria-pressed");m(a,"aria-expanded");a.toggleClass("activated");a.next(".sub-menu").slideToggle("fast");c.find(".sub-menu-toggle").removeClass("activated").attr("aria-pressed","false");c.find(".sub-menu").slideUp("fast")}function r(a){var c=n();0< !b(c).length||b.each(c,function(d,c){var e=c.replace(".","");d="genesis-"+e;var h="genesis-mobile-"+e;"none"==l(a)&&(d="genesis-mobile-"+e,h="genesis-"+e);e=b('.genesis-skip-link a[href\x3d"#'+d+'"]');null!==f&&c!==f[0]&&e.toggleClass("skip-link-hidden");0<e.length&&(c=e.attr("href"),c=c.replace(d,h),e.attr("href",c))})}function l(a){a=p.getElementById(a);return window.getComputedStyle(a).getPropertyValue("display")}function m(a,b){a.attr(b,function(a,b){return"false"===b})}function k(a){return b.map(a,function(a,b){return a}).join(",")}function n(){var a=[];null!==f&&b.each(f,function(b,d){a.push(d.valueOf())});b.each(e.others,function(b,d){a.push(d.valueOf())});return 0<a.length?a:null}var g="undefined"===typeof genesis_responsive_menu?"":genesis_responsive_menu,e={},f=[];b.each(g.menuClasses,function(a){e[a]=[];b.each(this,function(c,d){c=b(d);1<c.length?b.each(c,function(c,g){c=d+"-"+c;b(this).addClass(c.replace(".",""));e[a].push(c);"combine"===a&&f.push(c)}):1==c.length&&(e[a].push(d),"combine"===a&&f.push(d))})});"undefined"==typeof e.others&&(e.others=[]);1==f.length&&(e.others.push(f[0]),f=e.combine=null);var x={init:function(){if(0!=b(n()).length){var a="undefined"!==typeof g.menuIconClass?g.menuIconClass:"dashicons-before dashicons-menu",c="undefined"!==typeof g.subMenuIconClass?g.subMenuIconClass:"dashicons-before dashicons-arrow-down-alt2",d=b("\x3cbutton /\x3e",{"class":"menu-toggle","aria-expanded":!1,"aria-pressed":!1}).append(g.mainMenu),h=b("\x3cbutton /\x3e",{"class":"sub-menu-toggle","aria-expanded":!1,"aria-pressed":!1}).append(b("\x3cspan /\x3e",{"class":"screen-reader-text",text:g.subMenu}));b(k(e)).addClass("genesis-responsive-menu");b(k(e)).find(".sub-menu").before(h);null!==f?(h=e.others.concat(f[0]),b(k(h)).before(d)):b(k(e.others)).before(d);b(".menu-toggle").addClass(a);b(".sub-menu-toggle").addClass(c);b(".menu-toggle").on("click.genesisMenu-mainbutton",v).each(u);b(".sub-menu-toggle").on("click.genesisMenu-subbutton",w);b(window).on("resize.genesisMenu",q).triggerHandler("resize.genesisMenu")}}};b(p).ready(function(){null!==n()&&x.init()})})(document,jQuery);</script> </body></html>