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href="https://donate.liver.org.au/">Donate</a></li> <li id="menu-item-234" class="desktop-only btn-link menu-item menu-item-type-custom menu-item-object-custom menu-item-234"><a href="#subscribe">Subscribe</a></li> </ul> <a href="#" target="_blank" class="toggle-search"><i class="fa-light fa-magnifying-glass"></i></a> </nav> </div> </div> </header> <article class="post-311 page type-page status-publish hentry" id="post-311"> <div class="hero hero-b"> <div class="inner"> <div class="container"> <header> <h1 class="entry-title">Privacy Policy</h1> </header> </div> </div> <div class="image" style="background-image: url(https://liver.org.au/wp-content/themes/liver-foundation/assets/img/hero_default.jpg);"></div> </div> <div class="breadcrumbs" typeof="BreadcrumbList" vocab="https://schema.org/"> <div class="container">  <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Liver Foundation." href="https://liver.org.au" class="home" ><span property="name">Home</span></a><meta property="position" content="1"></span> > <span property="itemListElement" typeof="ListItem"><span property="name" class="post post-page current-item">Privacy Policy</span><meta property="url" content="https://liver.org.au/privacy-policy/"><meta property="position" content="2"></span> </div> </div> <div class="main" id="main"> <div class="container"> <div class="content"> <div id="readspeaker_button311" class="rs_skip rsbtn rs_preserve"><a class="rsbtn_play" title="Listen to this page using ReadSpeaker" href="https://app-oc.readspeaker.com/cgi-bin/rsent?customerid=14948&lang=en_au&readid=rspeak_read_311&url=https%3A%2F%2Fliver.org.au%2Fprivacy-policy%2F"><span class="rsbtn_left rsimg rspart"><span class="rsbtn_text"><span>Listen</span></span></span><span class="rsbtn_right rsimg rsplay rspart"></span></a></div><div id="rspeak_read_311"><p>By visiting the Liver Foundation website, you are accepting and consenting to the practices described in this privacy policy. The purpose of this privacy policy is to set out the type of information that the Liver Foundation will collect and the purposes for which the Liver Foundation will use and/or disclose your personal information, which you provide to us.</p> <p>We respect the privacy of the personal information you may provide to us when we deal with you. The way we manage your personal information is governed by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) established under the Privacy Act. Please note that this Privacy Policy does not extend your rights or the Liver Foundation’s obligations beyond those defined in the Privacy Act. If there is any inconsistency between this Privacy Policy and the Privacy Act, this Privacy Policy shall be interpreted to give effect to and comply with the Privacy Act.</p> <p>The information we collect from you allows us to personalise and improve the website experience. We may also use the information to communicate with you. We also use this information to prevent or detect fraud or abuses of the website and enable third parties to carry out technical, logistical or other functions on our behalf.</p> <p>Whenever it is lawful and practicable, we may allow you the option of not identifying yourself when dealing with us. For example, general access to our website does not, and general telephone queries do not, require you to disclose personal information about yourself. However, there are parts of our website where we may need to collect personal information from you for a specific purpose – for example, to register you for any events that we organise or to receive information from us.</p> <p>For the purposes of this Privacy Policy, “the Liver Foundation” means Liver Foundation Limited ACN [629 480 413] (trading as the Liver Foundation).</p> <h4>Your personal information</h4> <p><span data-contrast="none">For the purposes of this Privacy Policy the following terms have the following meanings:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">“Personal information” has the meaning given to it in the Privacy Act, being information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether the information or opinion is recorded in a material form or not. Examples of personal information include an individual’s name, address, telephone number and date of birth. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p>Health information is:<br /> (1) personal information or an opinion about:</p> <ul> <li><span data-contrast="none">an individual’s physical or mental health or disability (at any time);</span><span data-ccp-props="{"134233117":true,"201341983":0,"335559739":150,"335559740":240,"335559991":294}"> </span></li> <li><span data-contrast="none">an individual’s express wishes about the future provision of health services for themselves; or</span><span data-ccp-props="{"134233117":true,"201341983":0,"335559739":150,"335559740":240,"335559991":294}"> </span></li> <li><span data-contrast="none">a health service provided, or to be provided, to an individual;</span><span data-ccp-props="{"134233117":true,"201341983":0,"335559739":150,"335559740":240,"335559991":294}"> </span></li> </ul> <p>(2) other personal information collected to provide, or in providing, a health service;<br /> (3) genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual</p> <p>Sensitive Information is:<br /> (1)personal information or an opinion about:</p> <ul> <li>racial or ethnic origins</li> <li>political opinions or political associations</li> <li>philosophical beliefs or religious beliefs or affiliations</li> <li>sexual preferences or practices</li> <li>criminal record</li> </ul> <p>(2)health information about an individual<br /> (3)genetic information about an individual that is not otherwise health information</p> <p>This Privacy Policy includes examples but is not intended to be restricted in its application to such examples. Where the word ‘including’ is used, it shall mean ‘including without limitation’.</p> <h4>Collection and use of personal information</h4> <p>Your personal information will be collected by the Liver Foundation through the website and other sources where you have consented to us collecting your information. We will only collect personally identifiable information that you choose to provide. You may choose to provide us with personally identifiable information if, for example, you contact us with an enquiry, register on the website, fill out a survey or other form with your personal information included or request us to provide you with information. You consent for us to collect, use, disclose and store your personal information for the following purposes:</p> <ul> <li>to conduct our activities</li> <li>to provide and promote our activities</li> <li>to communicate with you</li> <li>to provide health advice, support and education to you</li> <li>to comply with our legal obligations</li> <li>to help us manage and enhance our services</li> <li>to assess, train, work with and manage our staff, volunteers and contractors</li> <li>to protect the safety and security of our staff, premises and assets</li> </ul> <p><span data-contrast="none">We may also collect other personal and sensitive information from you (for example information about your health, including medical history) to allow the Liver Foundation to properly assess and advise on your health care needs.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">Sensitive information will only be collected with your consent and when it is reasonably necessary to carry out Liver Foundation’s activities. Liver Foundation assumes you have consented to us collecting any information that you provide to us in accordance with this Privacy Policy, including sensitive information, unless you tell us otherwise at the time you provide it.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">You consent that the Liver Foundation may also disclose your personal information to:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <ul> <li>third parties who assist us in providing services or who perform functions on our behalf (such as mailing houses and specialist consultants); and</li> <li>anyone else who you authorise us to disclose it to.</li> <li>Where it is required, authorised or permitted by law (for example disclosure to various government departments or disclosure to courts under subpoena)</li> <li>In the public interest (for example where a crime, fraud or misdemeanour is committed or suspected and disclosure against the clients right to confidentiality is justified)</li> </ul> <h4>Personal information collected via the website</h4> <p><span data-contrast="none">Every time you visit the website, the Liver Foundation may collect information about you, including:</span></p> <ul> <li><span data-contrast="none">the date and time of your visit to the Liver Foundation website and program</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> <li><span data-contrast="none">your IP address</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> <li><span data-contrast="none">the type of browser and operating system you are using</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> <li><span data-contrast="none">any address of a recurring site and any website you are about to visit</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> </ul> <p><span data-contrast="none">The above information provides the Liver Foundation with details about how the website is used including the frequency and duration of visits, and which web pages you have accessed on the website. The information we collect will not personally identify you.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">Most commercial websites, including this website, use cookies. Cookies are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using the website easier by storing information about your preferences on the website. Cookies will not identify you personally. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the ‘cookie’ function in your web browser you may impede your ability to use parts of the website.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4>Promotions, marketing, e-newsletters</h4> <p><span class="TextRun SCXW71801240 BCX0" lang="EN-AU" xml:lang="EN-AU" data-contrast="none"><span class="NormalTextRun SCXW71801240 BCX0">We may use information for internal marketing analysis, for example, to assess trends amongst the people and organisations we engage with or to measure the amount of traffic to our website. We may also use your personally identifiable information </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW71801240 BCX0">in order to</span><span class="NormalTextRun SCXW71801240 BCX0"> communicate with you. </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW71801240 BCX0">Generally, we</span><span class="NormalTextRun SCXW71801240 BCX0"> do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third-party direct marketing communications to you via email or text </span><span class="NormalTextRun SCXW71801240 BCX0">message. You have the right to withdraw consent to receive marketing information at any time by contacting us or using the ‘unsubscribe’ feature included in our electronic communications.</span></span><span class="EOP SCXW71801240 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4>Legal obligations</h4> <p><span class="TextRun SCXW107203473 BCX0" lang="EN-AU" xml:lang="EN-AU" data-contrast="none"><span class="NormalTextRun SCXW107203473 BCX0">We may be required by law to disclose information you have provided in the good faith belief that such action is required by law or to comply with the legal process served on us or to protect and defend our rights or property and our interests or the interests of our customers or users of the website or the public.</span></span><span class="EOP SCXW107203473 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4>Other businesses we do not control</h4> <p><span class="TextRun SCXW115710674 BCX0" lang="EN-AU" xml:lang="EN-AU" data-contrast="none"><span class="NormalTextRun SCXW115710674 BCX0">This website may </span><span class="NormalTextRun SCXW115710674 BCX0">contain</span><span class="NormalTextRun SCXW115710674 BCX0"> links to other websites outside of our control and which do not </span><span class="NormalTextRun SCXW115710674 BCX0">operate</span><span class="NormalTextRun SCXW115710674 BCX0"> under this statement. When you click through to these websites, this statement no longer applies. We recommend that you read the privacy policies for all third-party websites.</span></span><span class="EOP SCXW115710674 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4>Accessing your personal information</h4> <p><span data-contrast="none">You have a right to request access to the personal information that we hold about you. The right to access is subject to certain exceptions allowed by law. Liver Foundation will, subject to applicable privacy laws, provide you with access to your information that is stored with us, and will deal with your request in a reasonable time frame, in most circumstances within 30 days. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">Please be aware, in some circumstances the law permits Liver Foundation to refuse your request to provide you with access to your personal information. In addition to privacy laws, you may have rights to access your personal information contained in certain Liver Foundation Documents. You can apply for access through the <a href="https://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/cth/consol_act/foia1982222/" target="_blank" rel="noopener">Freedom of Information Act 1981.</a></span></p> <p><span data-contrast="none">If you believe that any information, we hold about you is incorrect, out of date, irrelevant or misleading we will take reasonable steps to correct this information once it is brought to our attention.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">If you wish to access your information, please contact the Privacy Officer on the details listed below.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4>Consent</h4> <p><span class="TextRun SCXW61598238 BCX0" lang="EN-AU" xml:lang="EN-AU" data-contrast="none"><span class="NormalTextRun SCXW61598238 BCX0">Providing your personal information to the Liver Foundation is optional. However, if you do not provide your personal information to the Liver Foundation, we may not be able to provide you with the full suite of services that are provided through the website. We also may not be able to contact you or give you access to information. </span><span class="NormalTextRun SCXW61598238 BCX0">By providing your personal information you are </span><span class="NormalTextRun SCXW61598238 BCX0">deemed</span><span class="NormalTextRun SCXW61598238 BCX0"> to have consented to the collection, use, </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW61598238 BCX0">disclosure</span><span class="NormalTextRun SCXW61598238 BCX0"> and storage of that information as outlined in this Privacy Policy.</span></span><span class="EOP SCXW61598238 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4>Management of personal information</h4> <p><span data-contrast="none">Your personal information may be stored in hard copy documents in locked filing cabinets, or in electronic format on a cloud-based database hosted in Australia. Access will be restricted to those within the Liver Foundation who require it in order to carry out their role within the Foundation.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">The Liver Foundation treats breaches of your privacy very seriously and any breach will result in disciplinary action being taken. If a data breach occurs that involves unauthorised access to, disclosure of, or loss of personal information and this is likely to result in serious harm to any individual about whom the information relates, we will comply with the data breach notification scheme in the Privacy Act. The Liver Foundation ensures that our management of personal information is in accordance with this Privacy Policy and where applicable, the Privacy Act 1988 or the EU’s General Data Protection Regulation (the GDPR).</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4><span data-contrast="none">Health Records</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></h4> <p><span data-contrast="auto">If the information that we hold about you forms part of a health or medical record that we hold as your support service provider, that information will be held for a period of at least seven (7) years from the last time we provided you with a health service, in accordance with the NSW Health Records Act 2002 or other applicable laws. If the health record is that of someone under the age of 18, that information will be held at least until that person turns 25.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4>A note for those in the EU</h4> <p><span data-contrast="none">If you are in the EU, then how we use your information may be governed by the GDPR and we will only use your personal data when the law allows us to and for the purpose for which we collected it which include the following:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <ul> <li><span data-contrast="none">To manage your relationship with us</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> <li><span data-contrast="none">To enable you to participate in activities or complete a survey</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> <li><span data-contrast="none">To improve our website, service information, marketing or relationships</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> <li><span data-contrast="none">Where we need to comply with a legal obligation</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> </ul> <p><span data-contrast="none">We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4>Changes to this Privacy Policy</h4> <p><span class="TextRun SCXW212846512 BCX0" lang="EN-AU" xml:lang="EN-AU" data-contrast="none"><span class="NormalTextRun SCXW212846512 BCX0">The Liver Foundation may change this Privacy Policy at any time. If we change this Privacy Policy, those changes will be set out in that revised policy and displayed on our website, so that you have immediate access to the changes. If you have any questions in relation to the Liver Foundation’s commitment to privacy, please contact our [Privacy Officer – or other identified role].</span></span><span class="EOP SCXW212846512 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <h4>Lodging a complaint</h4> <p><span data-contrast="none">If you have a complaint about how we handled your personal information or about any decision to refuse access or correction of your personal information, please contact us using the Contact Details below. We will request that you lodge your complaint in writing.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">We will acknowledge receipt of your complaint as soon as possible after receiving your written complaint. We will then investigate the circumstances of your complaint and provide you with a response within a reasonable timeframe.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">If you are still not satisfied with how your complaint is handled by us, then you may lodge a formal complaint with the Office of the Australian Information Commissioner at:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">Telephone: 1800 841 118 (if calling from outside Australia including Norfolk Island please call: +61 3 7045 5077)</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <p><span data-contrast="none">National Relay Service:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></p> <ul> <li><span data-contrast="none">TTY users phone 133 677 then ask for 1800 841 118</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> <li><span data-contrast="none">Speak and Listen users phone 1300 555 727 then ask for 1800 841 118</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> <li><span data-contrast="none">Internet relay users connect to the National Relay Service then ask for 1800 841 118</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559740":240}"> </span></li> </ul> <p>Post: Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001</p> <p>Fax: +61 2 9284 9666</p> <p>Email: <a href="mailto:enquiries@oaic.gov.au">enquiries@oaic.gov.au</a></p> <p>Website: <a href="http://www.oaic.gov.au/privacy/making-a-privacy-complaint" target="_blank" rel="noopener">http://www.oaic.gov.au/privacy/making-a-privacy-complaint</a></p> <h4>How to contact us</h4> <p>If you wish to contact us about your personal information, to obtain further information or lodge a complaint, you should contact our Privacy Officer at the following email address: <a href="mailto:hello@liver.org.au">hello@liver.org.au</a>.</p> <p>This Privacy Policy was last updated on 5 November 2024.</p> </div> </div> <div id="sidebar-default" class="sidebar sidebar-a"> </div> </div> </div> </article> <div id="subscribe" class="subscribe subscribe-a"> <div class="container"> <div class="inner"> <div class="text"><h3>Subscribe To Our Newsletter</h3> <p>Keep up to date with activities, campaigns, developments and news.</p> </div> <div class="form"> <div class='gf_browser_ie gf_browser_ie7 gform_wrapper gravity-theme 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