Organizational Change Management Consulting and Solutions

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intro"> <div > <span class="d-block font-weight-bold text-cap mb-2 text-lt-blue">Advisory</span> <h1 class="h2 mb-4">Organizational Change Management (OCM)</h1><h4>Enable your people for successful enterprise change, realize benefits faster, and increase productivity through communications, learning and other key activities.</h4> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/default-album/organizational-change-management-white2.svg?sfvrsn=ca4edd31_0" title="change and excitement person" alt="organizational change management depicted as person on arrow" /> <img class="bottombar" 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class="chart-container" id="chartdiv"></div> </div> <div class="chart" > <blockquote>Studies show more than 60 percent of a project’s success relies on the people.</blockquote> </div> </div> <div id="MainPlaceholder_C012_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h3>We Help Companies Perform While They Transform<br /></h3><p>Even if you have all your new technology, processes and knowledge in place for a major transformation, it’s still possible to fail. Studies show <strong>more than 60 percent of a project’s success</strong> <strong>relies on the people</strong>. Without taking this into account, you may face challenges to your program’s credibility, poor executive alignment, lack of collaboration, low morale, or difficulty achieving standardization.<br /></p><p>We can help you reduce uncertainty, resistance and costly worker turnover with stakeholder management, targeted communications, organizational alignment, and training and learning enablement. We work to save money, increase productivity and align teams across a wide range of industries and transformation projects.</p><p><a class="btn btn-primary" href="#ContactOCMTeam">Contact Us</a>        </p><div class="media py-3"><div class="media py-3"></div></div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C016_Col00" class="sf_colsIn bg-light" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C017_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C022_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>The Eight Pillars of Organizational Change Management</h2><h4>No matter what change you’re going through – outsourcing, systems integration/upgrades, digital transformation or automation – add OCM pillars to maximize your outcome.</h4> </div><div class="row space-top-1" data-sf-element="Row"> <div id="MainPlaceholder_C101_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p style="text-align:center;"><a href="/advisory/organizational-change-management/execute-organizational-change-management"><img data-method="ResizeFitToAreaArguments" data-customsizemethodproperties="{'MaxWidth':100,'MaxHeight':100,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" width="100" height="100" src="/images/default-source/icons/ocm/exechngmgmt.svg?sfvrsn=fc96d631_2&MaxWidth=100&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=ED87C0AEAD7EE171A00B79D2E8E97E63435EB45F" alt="Execute Organizational Change Management" title="Execute Organizational Change Management" data-displaymode="Custom" /></a></p><a href="/advisory/organizational-change-management/execute-organizational-change-management"> <p style="text-align:center;">Execute Organizational Change Management </p></a> </div> </div> <div id="MainPlaceholder_C101_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <p style="text-align:center;"><a href="/advisory/organizational-change-management/facilitate-communications"><img data-method="ResizeFitToAreaArguments" data-customsizemethodproperties="{'MaxWidth':100,'MaxHeight':100,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" width="100" height="100" src="/images/default-source/icons/ocm/facilcomms.svg?sfvrsn=f896d631_2&MaxWidth=100&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=462129428F07DC966847D2E34A59EA3BCE03D177" alt="Facilitate Communications" title="Facilitate Communications" data-displaymode="Custom" /></a></p><a href="/advisory/organizational-change-management/facilitate-communications"> <p style="text-align:center;">Facilitate Communications</p></a> </div> </div> <div id="MainPlaceholder_C101_Col02" class="sf_colsIn col-lg-3" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <p style="text-align:center;"><a href="/advisory/organizational-change-management/training"><img data-method="ResizeFitToAreaArguments" data-customsizemethodproperties="{'MaxWidth':100,'MaxHeight':100,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" width="100" height="100" src="/images/default-source/icons/ocm/customlearn.svg?sfvrsn=e196d631_2&MaxWidth=100&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=C89E29A5892778B5E050A3B79C949A4B9DF54354" alt="Build Customized Learning" title="Build Customized Learning" data-displaymode="Custom" style="display:block;margin-left:auto;margin-right:auto;" /></a></p><a href="/advisory/organizational-change-management/training"> <p style="text-align:center;">Build Customized Learning</p></a> </div> </div> <div id="MainPlaceholder_C101_Col03" class="sf_colsIn col-lg-3" data-sf-element="Column 4" data-placeholder-label="Column 4"> <div > <p style="text-align:center;"><img data-method="ResizeFitToAreaArguments" data-customsizemethodproperties="{'MaxWidth':100,'MaxHeight':100,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" width="100" height="100" src="/images/default-source/icons/ocm/delivproj.svg?sfvrsn=ee96d631_2&MaxWidth=100&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=8C9977510E3FD52E5E76D1724436C0734D7410A1" alt="Deliver Projects" title="Deliver Projects" data-displaymode="Custom" /></p><p style="text-align:center;"><a href="/advisory/organizational-change-management/project-delivery-support">Deliver Projects</a></p> </div> </div> </div> <div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C100_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p style="text-align:center;"><a href="/advisory/leadership-and-culture/leadership-development"><img data-method="ResizeFitToAreaArguments" data-customsizemethodproperties="{'MaxWidth':100,'MaxHeight':100,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" width="100" height="100" src="/images/default-source/icons/ocm/leadership.svg?sfvrsn=e496d631_2&MaxWidth=100&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=34659848DF8C2B852BB041E29AE2913A3A459433" alt="Develop Leadership" title="Develop Leadership" data-displaymode="Custom" /></a></p><a href="/advisory/leadership-and-culture/leadership-development"><p style="text-align:center;">Develop Leadership</p></a> </div> </div> <div id="MainPlaceholder_C100_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <p style="text-align:center;"></p><a href="/advisory/training-as-a-service"><p style="text-align:center;"><img data-method="ResizeFitToAreaArguments" data-customsizemethodproperties="{'MaxWidth':100,'MaxHeight':100,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" width="100" height="100" src="/images/default-source/icons/ocm/inclmentor.svg?sfvrsn=d496d631_2&MaxWidth=100&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=0C0FA9FD5A2478E1E73A8422ECD1196F3E0D74C6" alt="Include and Mentor" title="Include and Mentor" data-displaymode="Custom" /></p><p style="text-align:center;">Training as a Service</p></a><p style="text-align:center;"></p> </div> </div> <div id="MainPlaceholder_C100_Col02" class="sf_colsIn col-lg-3" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <p style="text-align:center;"><a href="/advisory/leadership-and-culture/culture-alignment"><img data-method="ResizeFitToAreaArguments" data-customsizemethodproperties="{'MaxWidth':100,'MaxHeight':100,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" width="100" height="100" src="/images/default-source/icons/ocm/culture.svg?sfvrsn=ea96d631_2&MaxWidth=100&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=B33F399AB0332D9D64CEBAD8343A1D76379893A7" alt="Build Culture" title="Build Culture" data-displaymode="Custom" /></a></p><a href="/advisory/leadership-and-culture/culture-alignment"><p style="text-align:center;">Build Culture</p></a> </div> </div> <div id="MainPlaceholder_C100_Col03" class="sf_colsIn col-lg-3" data-sf-element="Column 4" data-placeholder-label="Column 4"> <div > <p style="text-align:center;"><a href="/advisory/experience-assessment-center"><img data-method="ResizeFitToAreaArguments" data-customsizemethodproperties="{'MaxWidth':100,'MaxHeight':100,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" width="100" height="100" src="/images/default-source/icons/ocm/assessexp.svg?sfvrsn=d296d631_2&MaxWidth=100&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=4153CCDFFEEC53DEE8CCF8B0E0921419C7AE05E1" alt="Assess Experience and Relationships" title="Assess Experience and Relationships" data-displaymode="Custom" /></a></p><a href="/advisory/experience-assessment-center"> <p style="text-align:center;">Assess Experience and Relationships</p></a> </div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C084_Col00" class="sf_colsIn bg-dark text-white space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C113_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C089_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 style="text-align:center;">OCM Practice Highlights</h2> </div><div class="row space-top-1" data-sf-element="Row"> <div id="MainPlaceholder_C085_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <ul><li>Global experience and resource capabilities</li><li>900+ OCM projects complete</li><li>200+ OCM resources across four continents</li><li>Proven models and strong references</li><li>Deep OCM-for-sourcing expertise</li><li>Digital OCM platform option</li><li>Customized leadership program</li></ul><div class="media py-3"></div> </div> </div> <div id="MainPlaceholder_C085_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <ul><li>Endorsement as a preferred OCM provider for Oracle, SAP and Infor</li><li>More than 8 million end users trained</li><li>More than 30% of projects that included an OCM Center of Excellence</li><li>Cost-effective offshore/nearshore/onshore OCM solutions<br /></li></ul> </div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C093_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C061_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="videoWrapper" > <iframe width="560" height="315" src="https://www.youtube.com/embed/IDxeHVHzOdU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen=""></iframe> </div> </div> <div id="MainPlaceholder_C061_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <div id="OCMVideo"></div><h3>We All Experience the Valley of Despair</h3><p>Watch our video to discover how the science of organizational change management – or OCM – can dramatically reduce the amount of time it takes for your workforce to rebound and for your company to realize the benefits of a project.</p><p>Then <a target="_blank" href="/contact-us">contact us</a> to take the next steps.</p> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/advisory/organizational-change-management/articles/knowing-me-knowing-you-theory-of-human-mind-and-ai-interactions"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/theory-human-mind-ai-interactions.tmb-th892-450.jpg?Culture=en&sfvrsn=14c9d431_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> Knowing Me, Knowing You: Theory of Human Mind and AI Interactions </h3> <div> <p>According to ISG’s 2023 Future Workplace study, 85% of enterprises believe that investment in generative AI technology in the next 24 months is important or critical. </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/organizational-change-management/articles/why-leadership-alignment-is-critical-in-fast-changing-times" > <div class="card-body"> <h3 class="h6"> Why Leadership Alignment Is Critical in Fast-Changing Times </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/organizational-change-management/articles/new-data-shows-it-may-be-time-to-assess-your-enterprise-provider-relationships" > <div class="card-body"> <h3 class="h6"> New Data Shows It May Be Time to Assess Your Enterprise-Provider Relationships </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/organizational-change-management/articles/how-women-can-find-and-create-equity-in-the-workplace" > <div class="card-body"> <h3 class="h6"> How Women Can Find – and Create – Equity in the Workplace </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/organizational-change-management/articles/rise-of-the-omni-workplace-keeping-your-employees-happy-and-productive-no-matter-where-they-work" > <div class="card-body"> <h3 class="h6"> Rise of the “Omni-Workplace:” Keeping Your Employees Happy and Productive No Matter Where They Work </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>  </div> <div class="position-relative" > <p style="text-align:right;"><a class="btn btn-primary" href="/solutions/organizational-change-management/articles">View All OCM Insights <em class="fas fa-angle-right fa-sm ml-1"></em></a></p> </div> <div > </div> </div> </div> <div id="MainPlaceholder_TE527F9F2076_Col00" class="sf_colsIn position-relative bg-lightgray pt-10 mt-n10 space-bottom-4 client-stories-container" data-sf-element="Container" data-placeholder-label="Client stories"><div id="MainPlaceholder_TE527F9F2037_Col00" class="sf_colsIn container position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2038_Col00" class="sf_colsIn ext-white rounded-lg overflow-hidden space-top-2 space-top-lg-1 pl-5 pl-md-0" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between align-items-lg-center no-gutters" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2040_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Client stories"> <div class="mb-5" > <h2>Client Stories</h2> </div> <div class="d-flex client-story-cards"> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/delivering-noiseless-transitions-ocm-support-for-sourcing-it-updates"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/author-images/ocm-support-for-sourcing-and-it-updates.tmb-th283-283.jpg?Culture=en&sfvrsn=1a8baa31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Delivering “Noiseless” Transitions: OCM Support for Sourcing & IT Updates</h3> <p>ISG provides organizational change management (OCM) to prepare more than 40,000 workers at a global engineering solutions company for outsourcing, insourcing, and IT and business-process updates.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/providing-ongoing-training-for-a-global-banking-giant"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/training-global-banking-giant.tmb-th283-283.jpg?Culture=en&sfvrsn=2ec1db31_2')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Providing Ongoing Training for a Global Banking Giant</h3> <p>ISG enables one of the world’s best-known banking and financial services companies with a long-term solution for training-development capacity issues and training support for 40,000 new employees.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/improving-the-provider-client-relationship-with-ocm-and-r360"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/provider-client-relationship-ocm.tmb-th283-283.jpg?Culture=en&sfvrsn=ba39c631_2')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Improving the Provider/Client Relationship</h3> <p>A multibillion-dollar IT provider was approaching a large contract renewal and knew it was likely to lose the strategic client’s work to a rebid without significant changes. ISG helped both parties assess the challenges in the current state of the relationship and make needed course corrections.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> <div class="row space-top-1" data-sf-element="Row"> <div id="MainPlaceholder_C092_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p style="text-align:right;"><a class="btn btn-primary" href="/client-stories/-in-category/categories/advisory/organizational-change-management/">View More Case Studies<em class="fas fa-angle-right fa-sm ml-1"></em></a></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container space-bottom-2"> <div class="card d-block bg-lightblue p-9 bg-star-right"> <div class="position-relative z-index-2"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Featured Event</span> <h4 class="h4">SourceIT (Paris)</h4> <h3>Reimagine Sourcing. Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Power-Collaboration-Workplace/Marketing?SearchTerms=ocm" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">The Power of Collaboration in the Workplace</h3> <div class="research-description"> <p><strong></strong> <p>Enterprises that focus on improving collaboration inevitably face some employees who resist changes to the digital and physical components of the workplace. They dislike the idea of open workspaces and collaboration using video and chat. Overcoming resistance requires listening to employees throughout the transition and following a clear organization change management (OCM) plan.</p></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Momentum-Chemical-Companies-S4HANA-OCM/Marketing?isSearchWithin=True&pdfViewMode=&SearchTerms=" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Avoid the Pitfalls in S4/HANA Implementation with OCM</h3> <div class="research-description"> <p><p>S4/HANA can be beneficial when implemented right, but there are no easy enterprise-resource-planning (ERP) projects. Moving to S/4HANA holds special challenges because it often involves new ways of working.</p> <p> In this report, learn how OCM programs can help you avoid or mitigate some of the most common challenges they face when converting to SAP S/4HANA, and why organizational change management increases the ROI in S/4HANA by reducing the time to value.</p></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C116_Col00" class="sf_colsIn bg-light space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C114_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div > <a name="faqs" data-sf-ec-immutable=""></a><h2>Frequently Asked Questions <img src="/images/default-source/default-album/magnify-blue.svg?sfvrsn=c247d331_0" style="background-color:transparent;color:var(--color-h2);font-family:inherit;font-size:var(--font-size-h2);text-align:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;" width="80" alt="magnify blue" /></h2><div id="accordionExample" class="accordion"><div class="card"><div id="heading1" class="card-header"><p class="mb-0"><button aria-controls="collapse1" aria-expanded="false" data-target="#collapse1" data-toggle="collapse" type="button" class="btn btn-link collapsed"><strong>When should an organization consider hiring ISG for Organizational Change Management (OCM)?</strong></button></p></div><div data-parent="#accordionExample" aria-labelledby="heading1" class="collapse" id="collapse1"><div class="card-body"><p>Organizations should consider ISG for OCM when they face large-scale transformations, such as mergers, acquisitions, large system transformations or significant process changes. We bring fresh perspectives, specialized skills, and experience in managing changes big and small. We help to navigate complex stakeholder dynamics and resistance, ensuring smoother transitions. With the integration of AI tools, we offer data-driven insights and predictive analytics to foresee potential challenges and measure the impact of change initiatives.</p></div></div></div><div class="card"><div id="heading2" class="card-header"><p class="mb-0"><button aria-controls="collapse2" aria-expanded="true" data-target="#collapse2" data-toggle="collapse" type="button" class="btn btn-link valid" aria-invalid="false"><strong>What are the benefits of involving ISG in Learning and Development (L&D) initiatives?</strong> </button></p></div><div data-parent="#accordionExample" aria-labelledby="heading2" class="collapse" id="collapse2" style=""><div class="card-body"><p>ISG brings knowledge and innovative training methodologies that may not be available internally. They can assess current training needs, develop tailored programs, and provide industry best practices. Our team has the latest AI expertise and can implement AI-driven training solutions, such as personalized learning paths, adaptive learning platforms, and virtual coaching, enhancing the efficiency and effectiveness of L&D programs.</p></div></div></div><div class="card"><div id="heading3" class="card-header"><p class="mb-0"><button aria-controls="collapse3" aria-expanded="false" data-target="#collapse3" data-toggle="collapse" type="button" class="btn btn-link collapsed"><strong>How can AI enhance the effectiveness of OCM and L&D?</strong> </button></p></div><div data-parent="#accordionExample" aria-labelledby="heading3" class="collapse" id="collapse3"><div class="card-body"><p>AI significantly enhances outcomes by providing advanced analytics, automation, and personalized experiences. In OCM, AI tools can analyze organizational data to identify patterns, predict employee sentiment, and suggest targeted interventions. In L&D, AI can facilitate personalized learning experiences, track progress, and adapt content based on individual performance. This technology allows us to deliver more precise, data-driven strategies and recommendations.</p></div></div></div><div class="card"><div id="heading4" class="card-header"><p class="mb-0"><button aria-controls="collapse4" aria-expanded="false" data-target="#collapse4" data-toggle="collapse" type="button" class="btn btn-link valid collapsed" aria-invalid="false"><strong>How can ISG help in managing resistance to change within an organization?</strong> </button></p></div><div data-parent="#accordionExample" aria-labelledby="heading4" class="collapse" id="collapse4" style=""><div class="card-body"><p>We can help manage resistance by providing an impartial perspective, facilitating open communication, and addressing concerns transparently. We develop and implement comprehensive change management plans that include stakeholder engagement, communication strategies, and training programs. Leveraging AI, we analyze employee feedback, identify potential resistance hotspots, and tailor interventions to address specific concerns.</p></div></div></div></div><br /> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/thomas-beth-pic-sq.jpg?sfvrsn=5681d031_0);"></div> <h4 class="mt-2 mb-0 text-black"> Beth Thomas</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/thomas-beth-pic-sq.jpg?sfvrsn=5681d031_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Beth Thomas</h2> </div> <p class="mb-0"><p>Beth has more than 25 years of experience specializing in Transformational Business Change & Readiness, Leadership, Learning & Development, Culture Shaping and Employee Engagement. Her book, <a href="https://protect-eu.mimecast.com/s/shrhC66gnf7jLGmIpGxjV?domain=change4growth.com">POWERED BY HAPPY</a>, and the accompanying workshop, has guided her efforts and services in helping organizations shape productive cultures and employee engagement. </p> <p>Beth previously served as Senior Vice President at JP Morgan Chase where she led the retail organization’s Learning & Change Management department across the country in support of their branch network. In addition, Beth served as the Head of Knowledge & Service Management for all Limited Brands, where she led Organizational Change, Learning & Service Management activities.</p> <p>Beth is a globally recognized thought leader whose work has been recognized all over the world and she’s served as a trusted advisor to many Fortune 500 companies. Additionally, Beth’s professional work has been recognized with national awards and in several globally circulated magazines, newsletters and blogs. She is a contributing author on four books: On Demand Learning (Darin Harley), Implementing eLearning (Jay Cross and Lance Dublin), Learning Rants, Raves and Reflections (Elliott Masie), and Lies About Learning (Larry Israelite). </p></p> <a class="btn btn-primary" href="/who-we-are/people/beth-thomas">View articles by Beth Thomas</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/meredith-bilow-sq.jpg?sfvrsn=6523fb31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Meredith Bilow</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/meredith-bilow-sq.jpg?sfvrsn=6523fb31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Meredith Bilow</h2> </div> <p class="mb-0"><p>Meredith Bilow, director at ISG, brings deep global experience from more than 50 organizational change management (OCM) engagements with companies of all sizes. She is an award-winning professional driven to realize clear value for customer transformation efforts through the use of change management, education and communications. Her work in IT operations, customer service and sales has given her experience in administrative and operational oversight, management of cash flow, sales cycle support and delivery oversight. She also provides OCM and end-user training delivery services directly to key clients. Meredith is certified in team building, leading through facilitation, and strategic thinking and planning.</p></p> <a class="btn btn-primary" href="/who-we-are/people/meredith-bilow">View articles by Meredith Bilow</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bocks-eric-pic-sq.jpg?sfvrsn=6274d131_0);"></div> <h4 class="mt-2 mb-0 text-black"> Eric Bocks</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bocks-eric-pic-sq.jpg?sfvrsn=6274d131_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Eric Bocks</h2> </div> <p class="mb-0"><p>Eric Bocks serves as an ISG director of organizational change management with 30 years of experience designing and delivering custom OCM solutions for large-scale and complex business transformations. He is the architect of a signature Change CAPABLE delivery framework utilized to ensure consistent outcomes, enabling our clients to achieve their organizational and financial goals. He focuses on turning stakeholders into true change leaders. Eric spent much of his career in the retail industry, including in merchandising and demand planning and forecasting. He has been a professional consultant for 20 years, working across many industries, and he holds a bachelor’s degree in business communications from Hope College. He is a certified OCM consultant and holds a CQ® (change intelligence) certification from Change Catalysts.</p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/crews-john-pic-sq.jpg?sfvrsn=a95ed131_0);"></div> <h4 class="mt-2 mb-0 text-black"> John Crews</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/crews-john-pic-sq.jpg?sfvrsn=a95ed131_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>John Crews</h2> </div> <p class="mb-0"><p>John Crews, ISG director, is an organizational change and development leader with 20 years of experience and a keen focus on the results-oriented Prosci ADKAR® model of managing change. He has worked on more than 60 organizational change management (OCM) for outsourcing engagements, supporting transactions, transitions and transformations. He regularly leads teams of professionals to develop and deliver OCM targeted at users, managers and other leaders. That includes pre-implementation analyses and design and execution of holistic change plans. John has worked for several well-known global consulting firms and was a certified master training specialist in the U.S. Navy, who developed 32 common-core education courses still being taught at Recruit Training Command and Naval Education and Training Command centers. He has a master’s degree in organizational change/development and a graduate certificate in culturally adaptive organizational leadership from Hawai’i Pacific University. He is certified in Agile, ITIL, organizational systems improvement and management essentials.</p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/deans-mark-pic-sq.jpg?sfvrsn=a574d131_0);"></div> <h4 class="mt-2 mb-0 text-black"> Mark Deans</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/deans-mark-pic-sq.jpg?sfvrsn=a574d131_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Mark Deans</h2> </div> <p class="mb-0"><p>Mark Deans serves as an ISG director of organizational change management focused on account management, as well as client delivery in the areas of learning, leadership, culture and employee engagement. Mark has two decades of hands-on experience in leadership development, instructional design, supply chain management, product life cycle management and operational excellence. He has worked as an internal resource and external consultant for many Fortune 500 companies in a wide range of sectors. His significant work in the retail sector includes merchandise planning and allocation, store operations/point of service, omnichannel and logistics. He has a bachelor’s degree in education from Ohio University.</p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/dietsch-felina-pic-sq.jpg?sfvrsn=58ecd731_0);"></div> <h4 class="mt-2 mb-0 text-black"> Felina Dietsch</h4> <p class="text-black"> Consultant</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/dietsch-felina-pic-sq.jpg?sfvrsn=58ecd731_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Felina Dietsch</h2> </div> <p class="mb-0">Felina is part of the Enterprise EMEA Practice, which supports clients in their business operations and technology transformation journeys, enabling them with strong change management and communications competencies to ensure that transformation investment translates into actual realized benefits. <br /> <br /> She adds value for her clients through her solid knowledge in project and change management and methodologies to identify and manage key aspects of transforming IT. </p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chase-hawkins-sq.jpg?sfvrsn=709ffe31_4);"></div> <h4 class="mt-2 mb-0 text-black"> Chase Hawkins</h4> <p class="text-black"> Business Development Executive</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chase-hawkins-sq.jpg?sfvrsn=709ffe31_4);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Chase Hawkins</h2> </div> <p class="mb-0"><p>Chase Hawkins is a business development executive and director at ISG with deep experience in training, business transformation and organizational change management (OCM) across more than 250 projects. His specializations include OCM, alignment optimization, communications, client/provider relationship management and customer experience, and end-user training (EUT), plus training as a service (TaaS) strategy and execution, with success in both sales and delivery. He currently runs ISG OCM direct sales, as well as ISG’s global OCM partnerships with other providers, systems integrators and software companies. He has a bachelor’s degree in business administration from the University of Georgia and has won numerous professional awards.</p></p> <a class="btn btn-primary" href="/who-we-are/people/chase-hawkins">View articles by Chase Hawkins</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-6"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mathers-veronica-pic-sq.jpg?sfvrsn=de0bd131_0);"></div> <h4 class="mt-2 mb-0 text-black"> Veronica Mathers</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-6" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mathers-veronica-pic-sq.jpg?sfvrsn=de0bd131_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Veronica Mathers</h2> </div> <p class="mb-0"><p>Veronica Mathers is a results-oriented ISG director responsible for project-delivery strategy and execution. She has delivered organizational change management (OCM) for many large organizations, including playing a vital role in system implementations. Veronica has 20 years of experience specifically in retail engagements, including work centered on pricing, store operations, supply chain and finance. She has led change projects in areas like marketing and e-commerce for household-name specialty and big-box retail brands. She has a degree in marketing from The Ohio State University.</p></p> <a class="btn btn-primary" href="/who-we-are/people/veronica-mathers">View articles by Veronica Mathers</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-7"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/sivill-colleen-sq471abb95f6446a14bdc7ff0100f6f5b0.jpg?sfvrsn=4e5ed131_0);"></div> <h4 class="mt-2 mb-0 text-black"> Colleen Sivill</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-7" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/sivill-colleen-sq471abb95f6446a14bdc7ff0100f6f5b0.jpg?sfvrsn=4e5ed131_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Colleen Sivill</h2> </div> <p class="mb-0"><p>Colleen Sivill serves as an ISG director of organizational change management (OCM), who leads the systems-integration practice for ISG Enterprise Change. In this role, she partners with clients to make purpose-driven decisions around organizational change management, communications and culture challenges that surface during large-scale change. Her holistic and integrated approach doesn’t just focus on delivering change for today; it also simultaneously strengthens an organization’s ability to continuously change – leaving it healthier, more agile and always improving. Colleen holds a doctoral degree in social influence from the University of Minnesota and has worked as a university professor, a researcher and in cabinet-level university leadership positions.</p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-8"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/teachey-doug-pic-sq.jpg?sfvrsn=d8a8c731_0);"></div> <h4 class="mt-2 mb-0 text-black"> Doug Teachey</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-8" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/teachey-doug-pic-sq.jpg?sfvrsn=d8a8c731_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Doug Teachey</h2> </div> <p class="mb-0"><p>Doug Teachey, director at ISG, serves as a proven executive-level strategic and advisory consultant with more than 20 years of experience focused on complex, transformational change. He is responsible for both sales and delivery of client programs, as well as for defining <em>new</em> ISG OCM market offerings. He leads the training practice and the ISG OCM service delivery that’s conducted through our various partner companies. Doug’s areas of expertise include organizational transformation, organizational design, communications, OCM, talent management, enterprise learning strategies and execution, outsourcing, post-merger integration, project management office (PMO) implementations, process improvement and Lean/Six Sigma models, job-skills training, systems implementations (SAP S/4HANA, Infor, etc.), and leadership development. Doug’s MBA and his bachelor’s degree in organizational communication are complemented by his working knowledge of OCM, communications and learning across multiple industries, Fortune 500 companies and Big Four consulting.</p></p> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C074_Col00" class="sf_colsIn bg-darkblue position-relative bg-star pt-6" data-sf-element="Container" data-placeholder-label="Container"> <img class="form-bar md-dk" src="/images/default-source/resourcepackages/isg2021/svg/components/bar.svg?sfvrsn=f0d6dc31_2" title="Bar" alt="Bar" /> <div id="MainPlaceholder_C075_Col00" class="sf_colsIn container space-bottom-1 position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between mb-11" data-sf-element="Row"> <div id="MainPlaceholder_C076_Col00" class="sf_colsIn col-lg-6 space-top-1 text-white mb-7 mb-lg-0" data-sf-element="Column 1" 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