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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><title>ElevateAI Release Notes - Release Notes</title><meta name="description" content="Discover the latest updates and enhancements to the ElevateAI's speech-to-text via Cloud API. Changes include language expansions, UI improvements, new Gen AI features, and API enhancements. Start for free, scale infinitely with ElevateAI by NICE."/><meta name="image" content=""/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="ElevateAI Release Notes - Release Notes"/><meta name="twitter:description" content="Discover the latest updates and enhancements to the ElevateAI's speech-to-text via Cloud API. Changes include language expansions, UI improvements, new Gen AI features, and API enhancements. 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data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">November 22, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="Hm1MskZvMnSVNOWmTjwi6" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text"></div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16281"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16281" data-rbd-draggable-id="vJqnp5iUAYIKiBXfokhvU"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Introducing Echo, our most accurate transcription model ever! Echo delivers a significant leap in accuracy, outperforming our previous CX-focused model by 40%! Echo also adds support for 50+ languages, and language auto detection. To take advantage of the Echo model, add the body parameter "model" to your POST declare and set the value to "echo". NOTE: Currently the Echo model does not diarize between speakers, perform redaction or process for CX-AI. Future releases will move Echo towards feature parity with the CX model. </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16281" data-rbd-draggable-id="wAHeFs3gg_gjd-iphQqbA"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Generative AI results are now available in Explore for reporting</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16281" data-rbd-draggable-id="m85lqqFxm_HmgbnAOM6oK"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Generative AI endpoints now support 50+ languages</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">August 13, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="FRKOW9-YtMtjgBh1CoZxT" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Significant Generative AI Enhancements, Feature Updates, Administrative Changes and Bug Fixes</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16282"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="fduuLHboxIiTkVowwhZLr"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Improved overall Generative AI (Gen AI) speed: enhanced Gen AI, increasing success rates to 100%, while reducing Gen AI response time. </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="EMUKi4O_baQgncvSqwWOO"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Enhanced overall Gen AI accuracy: ElevateAI is recording a success rate of nearly 100% across ALL Gen AI endpoints.</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="VO6YjGjuaNTwDi_zn_rzB"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Restructured Gen AI-powered Agent Coaching Assistant formatting and results across transcript player and API.</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="fdJUaJrrUmGnDOX3JVqkt"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Gen AI results now default to being returned in the native language of the call being processed</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="qsGvrthH8sS7m4J6p_OLE"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">All Gen AI endpoints now support all languages supported by ASR</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="l7xOEpPWQkVliilwpLtOQ"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">ElevateAI Explore Tour is available and featured for first-time Explore users and is featured on the lower corner of the page for all users.</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="JdotUEzko3WPPnpB74z8M"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Update Metadata is now available via the API</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="tuyOtcDGcnCJIkjHSsUXt"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1q7l19c">Fixed</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">In Explore, the From List operator is fixed for Sample Data usage</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="1ByscCjf_Zc6FLpId1hlc"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1q7l19c">Fixed</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Disabled open Transcript player on Sample Data interactions</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16282" data-rbd-draggable-id="J7u3O0ESxxkbSzZnvbX-2"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1q7l19c">Fixed</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Fixed spacing in AI scores as displayed in the transcript player</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">July 23, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="uvYPyRZLhmATPBXLZtQhT" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Language Update, API AI and Administration Updates</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16283"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16283" data-rbd-draggable-id="fduuLHboxIiTkVowwhZLr"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">API AI results have been updated to include AgentBehaviorScore. Agent Behavior Score measures agent performance against one or more Enlighten behavioral metrics captured during an interaction. </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16283" data-rbd-draggable-id="EMUKi4O_baQgncvSqwWOO"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Audio, Chat, and Transcript interactions are all now viewable in the transcript player</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16283" data-rbd-draggable-id="VO6YjGjuaNTwDi_zn_rzB"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Audio, Chat, and Transcript interactions are all now included within ElevateAI Explore</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16283" data-rbd-draggable-id="l7xOEpPWQkVliilwpLtOQ"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1q7l19c">Fixed</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Sign up error messaging has been improved for clarity</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16283" data-rbd-draggable-id="fdJUaJrrUmGnDOX3JVqkt"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Updated punctuation conventions for Japanese language (ja) transcripts</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">July 10, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="sQxpW1M4wqNQ91w3idkp-" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">ElevateAI Explore Update</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16284"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16284" data-rbd-draggable-id="EMUKi4O_baQgncvSqwWOO"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Sample data mode switch added to the ElevateAI Explore sidebar. When switched to the ON position, all queries, widgets, and dashboards in ElevateAI Explore will use a demo dataset in lieu of using the user's data.</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">June 25, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="S8cJ8iuK0oXYLpRVLkyN2" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Generative AI Updates and User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16285"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16285" data-rbd-draggable-id="EMUKi4O_baQgncvSqwWOO"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">The Ask ElevateAI Q&A feature has been added to the transcript player in the user interface. Ask ElevateAI allows users to ask questions about a customer service interaction and receive transaction-specific answers in response, post-interaction.</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16285" data-rbd-draggable-id="VO6YjGjuaNTwDi_zn_rzB"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">ElevateAI's Generative AI capabilities now include a Question & Answer API endpoint for Ask ElevateAI (this allows for up to 5 questions to be asked about each interaction)</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16285" data-rbd-draggable-id="fduuLHboxIiTkVowwhZLr"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Transcript player now opens for chat and transcript type interactions allowing for the use of ElevateAI's CX AI and Generative AI capabilities</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">June 4, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="P4MTBbXt3z00aPBP9u7zl" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">API Updates and User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16286"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16286" data-rbd-draggable-id="VO6YjGjuaNTwDi_zn_rzB"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">The transcript player now provides a Copy to Clipboard icon for interaction identifier and the Generative AI textual summary</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16286" data-rbd-draggable-id="EMUKi4O_baQgncvSqwWOO"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1q7l19c">Fixed</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Status reporting in the API is now accurate for failed interactions</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16286" data-rbd-draggable-id="fduuLHboxIiTkVowwhZLr"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1q7l19c">Fixed</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">The download URL is now included in the parameters API endpoint</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">May 15, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="99iZmZcnJhZCHN8fIUr94" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">API Updates and User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16287"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16287" data-rbd-draggable-id="fduuLHboxIiTkVowwhZLr"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Transcript player Auto Summary now defaults to the same language as the interaction</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16287" data-rbd-draggable-id="VO6YjGjuaNTwDi_zn_rzB"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Transcript player now includes Generative AI preferences settings, including an option to select the AutoSummary language - All supported langauges are available</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16287" data-rbd-draggable-id="EMUKi4O_baQgncvSqwWOO"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">API Summary endpoints now accept a header entry for "Accept-Language" which specifies the desired language for the summary - All supported languages are available</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16287" data-rbd-draggable-id="ujYPJMnXr8SwAwASnjP7m"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Generative AI endpoint performance is now even faster and better</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">April 30, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="wHRNOa3w8wd8WGAmWrvjP" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16288"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16288" data-rbd-draggable-id="fduuLHboxIiTkVowwhZLr"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Advance Download option: Users can choose whether to include speakers and timestamps</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16288" data-rbd-draggable-id="VO6YjGjuaNTwDi_zn_rzB"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Delete action is now available on the Interactions page</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16288" data-rbd-draggable-id="EMUKi4O_baQgncvSqwWOO"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Bulk Actions: Users can act on up to 100 interactions at a time on the Interactions page (for download and/or delete)</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16288" data-rbd-draggable-id="ujYPJMnXr8SwAwASnjP7m"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">The Status page has been updated to the new design format</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">April 16, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="vFDC6hCQnsFCUrzsCqZzR" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Generative AI Updates and User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16289"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16289" data-rbd-draggable-id="1dypSdug4PXloka-DLUoN"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Generative AI support is now available for Mandarin and Cantonese </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16289" data-rbd-draggable-id="OectZDJaxaK1AjaCC_W49"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">The user interface has been updated for the Usage page</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16289" data-rbd-draggable-id="6HKTMQV1YlKDdfVLj7RVQ"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Explore access is now granted immediately upon user request</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16289" data-rbd-draggable-id="3LYj4gZ9J0OEtdCgT9McH"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">50 Token limitation has been removed for paid accounts</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16289" data-rbd-draggable-id="I3ecJJbRAMUYAg0vdsQcD"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">The Tour on the Welcome page has been updated</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16289" data-rbd-draggable-id="eFcYF1J3pEDZomptSvvQy"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1q7l19c">Fixed</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">The Transcript Player now presents tabs based on language and availability</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">/ </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">April 2, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="CbbJKJgB7RX7sDT-qpmBs" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Language Updates, Generative AI Updates, and User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16290"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16290" data-rbd-draggable-id="_I4LZVnkdAHcTQ-Utd_4I"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Cantonese Language (zh-YUE)</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16290" data-rbd-draggable-id="Wckwh415JV7SI8st7s_yY"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Mandarin Language (zh-CMN)</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16290" data-rbd-draggable-id="1dypSdug4PXloka-DLUoN"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Generative AI support for Spanish, Brazilian Portuguese, Japanese, French, and German </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16290" data-rbd-draggable-id="GFWpu5kZ88dbNPDXRIU64"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">API and UI now return Index Scores and descriptions for CX AI models</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16290" data-rbd-draggable-id="E3aIA-CikwJB6RgsBGO1l"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Original filename is now automatically populated for audio</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16290" data-rbd-draggable-id="OectZDJaxaK1AjaCC_W49"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">The Upload and All Results pages have been merged into a new Interactions page, with added functionality</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16290" data-rbd-draggable-id="3LYj4gZ9J0OEtdCgT9McH"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Generative AI results are now even faster and more accurate</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16290" data-rbd-draggable-id="I3ecJJbRAMUYAg0vdsQcD"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">The tour on the Welcome page has been updated</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> February 29, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="3q4Y_e47g3Q4J8lbSh_2N" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Language Updates and User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16291"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16291" data-rbd-draggable-id="ReGGv7W4zT0OZJxkvlxKu"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Landing page and tour have a new look and feel!</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16291" data-rbd-draggable-id="1AS4DqYAw9lZFt92RKG9d"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">French Language (fr)</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16291" data-rbd-draggable-id="uH0avKDpk89ubZdhply9k"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">German Language (de)</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16291" data-rbd-draggable-id="JeJtn5D-8nZ4mpXjZft8K"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Increased UI upload limit from 20 to 50 </div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> February 6, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="AIPrmPUTLykB5-NcGr2gm" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Now Available via ElevateAI: Generative AI and AutoSummary</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16292"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16292" data-rbd-draggable-id="1AS4DqYAw9lZFt92RKG9d"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Our Generative AI API functions harness the power of cutting-edge AI to extract interaction-specific insights such as: AutoSummary, Summary Details, AgentAction Items, Interaction Topics, Agent Coaching, and Conversation Composition.</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16292" data-rbd-draggable-id="uH0avKDpk89ubZdhply9k"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Also included in this release are generalized Summary, Summary Details, Action Items, and Topics, built for use with non-contact center-specific conversational analysis.</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16292" data-rbd-draggable-id="ReGGv7W4zT0OZJxkvlxKu"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Read more: https://docs.elevateai.com/tutorials/elevateai-generative-ai-api-calls</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> January 16, 2024</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="ghRKYVmnEtdrDMeHSq0Rt" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16293"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16293" data-rbd-draggable-id="548-cziHJQlrZQAbdvgDa"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Numerous ElevateAI Explore user interface updates, including nested search criteria, global widgets and dashboards, and added administration-level functionality.</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> December 19, 2023</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="5NiAJWtRcJfQLnOEosE9z" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16294"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16294" data-rbd-draggable-id="548-cziHJQlrZQAbdvgDa"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Significant improvement in sentence structuring and diarization (speaker determination) for mono recordings using North American English and International English processing options. </div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> November 21, 2023</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="ppAas8HOzBt0LZ03RjNru" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">ElevateAI Explore Features and User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16295"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16295" data-rbd-draggable-id="ReGGv7W4zT0OZJxkvlxKu"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">ElevateAI Explore feature set enhanced with dynamic drill down capability and delta (comparative) metric widget.</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16295" data-rbd-draggable-id="JeJtn5D-8nZ4mpXjZft8K"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Numerous UI improvements, including improved handling of varying screen sizes.</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> September 12, 2023</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="8gcRGrqmVRr1PzjrUSk6Q" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">NEW: ElevateAI Explore Launches</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16296"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16296" data-rbd-draggable-id="548-cziHJQlrZQAbdvgDa"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">New ElevateAI Explore feature for built-in business intelligence and analytics! Put the power of AI to work for you by designing purpose-built dashboards with just a few clicks! </div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> August 15, 2023</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="fwGmD5LFEXq_uRAb8LBhZ" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Language Expansion: Japanese</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16297"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16297" data-rbd-draggable-id="548-cziHJQlrZQAbdvgDa"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Japanese (ja) language coverage with HighAccuracy </div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> July 18, 2023</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="1sbSehY3U9AULl8BaGSZP" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Language Update and Functionality Expansion</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16298"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16298" data-rbd-draggable-id="548-cziHJQlrZQAbdvgDa"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Major Functionality: Multi-user Account functionality in support of our enterprise customers</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16298" data-rbd-draggable-id="JEC2g0v6al03rALjHPXFk"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">English (en_us) - voice activity detection update and accuracy increase of ~2%</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> May 25, 2023</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="uApg8-_laN34reJvpNmH3" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Language Updates and Functionality Expansion</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16299"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16299" data-rbd-draggable-id="548-cziHJQlrZQAbdvgDa"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Brazilian Portuguese (pt-br) HighAccuracy </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16299" data-rbd-draggable-id="DPAvrZDe7D58GRu2jThkH"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Latin American Spanish (es-419) HighAccuracy </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16299" data-rbd-draggable-id="JEC2g0v6al03rALjHPXFk"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">English (en and en_us) accuracy, and formatting. Numbers are now converted into digits when retrieving punctuated transcripts </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16299" data-rbd-draggable-id="dJcfjp6Y10Uj-DCjSs0lE"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Brazilian Portuguese (pt-br) complaints identification AI model</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16299" data-rbd-draggable-id="32cD6XRWCrnjyWxOfkCPd"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1q7l19c">Fixed</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Added support for calls shorter than 5 seconds</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> January 31, 2023</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="uMd6DXTc0IJGfWObFS4Nc" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Expanded AI Models and User Interface Enhancements</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16300"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16300" data-rbd-draggable-id="i6WFlYJOGXWl6PLGsHRwr"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">International English(en) HighAccuracy. WER down to ~8%!</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16300" data-rbd-draggable-id="ybsVlktz8LWAed5LHueQx"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Sales Effectiveness AI models to help idenfity sales behaviors on conversations</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16300" data-rbd-draggable-id="EWQyLjRQj3jVD2s8HBXja"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Web portal landing page now includes a quick tour</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16300" data-rbd-draggable-id="tNDq-dovLyD4UONQ2ijjX"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Upload up to 20 files at once using the portal </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16300" data-rbd-draggable-id="w1wBUvve_CwdA8doIBqjy"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Transcript and AI model model viewer added to web portal </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16300" data-rbd-draggable-id="cLYc861pGl5QxiRrhTcRj"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Chrun AI model to detect likelyhood for a customer to churn</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16300" data-rbd-draggable-id="rl9P3k2ou5Lr554G0faHr"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Complaint AI model to detect likelyhood for a customer to file a complaint </div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> November 11, 2022</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="1Kgt97LLbKLNLkJGiFJEj" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">First Major Update!</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16301"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16301" data-rbd-draggable-id="ErQBm_ybS2HNYCJ72wKJO"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">You now have the ability to upgrade your account and pay for transcription/CX AI with a credit card</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16301" data-rbd-draggable-id="DUeiWyq_8Z695gzCG_IZ6"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1q7l19c">Fixed</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Mirrored Stereo Support: Mirrored Stereo calls will no longer generate transcripts with duplicate words </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16301" data-rbd-draggable-id="91gyyvy3U-pDoFLrXl3YV"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Significant improvement to accuracy for en-US "highAccuracy." Average WER down to less than 8%</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16301" data-rbd-draggable-id="HUH72SaO49jBsp3YkQmfI"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">No-code page now will self refresh when a media file has finished processing </div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16301" data-rbd-draggable-id="F7F2_e8nESD512LCbbA3Q"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Load times for the UI portal are 50% faster</div></div><div></div></div></div><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16301" data-rbd-draggable-id="xxqQkNomvMorenxennVrZ"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-m4jkza">Improved</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">highAccuracy transcription is now same price as highSpeed. Feel free to chose what is important to you</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">//</span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> November 10, 2022</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="J5l6BQ2OJNmHVeoR3LZKC" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Notice of Planned Outage</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16302"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16302" data-rbd-draggable-id="7YQ8u5FeYTy5sBd7YZEs3"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-1x12wr1">Known Issue</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">ElevateAI portal and API will be down from 10:30 AM EST to 11:15 AM EST on November 11, 2022.</div></div><div></div></div></div></div><div contenteditable="false" class="select-none"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">// </span></strong></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">August 12, 2022</span></strong></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="ZkakH12gVZlE5h7hDAFGS" class="ab-changelog break-inside-avoid mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="text-2xl tracking-tighter font-bold text-gray-800 mb-4 dark:text-gray-100 select-text">Launch Notice: ElevateAI API Now Available</div></div><div class="flex flex-col select-none" contenteditable="false" data-rbd-droppable-id="changelog-droppable" data-rbd-droppable-context-id="16303"><div class="flex w-full relative mb-4 items-center" data-rbd-draggable-context-id="16303" data-rbd-draggable-id="7YQ8u5FeYTy5sBd7YZEs3"><div class="flex items-center w-full"><div class="flex mr-4"><div class="py-1 px-2 rounded-md text-center font-semibold text-white break-inside-avoid css-d1wj0y">Added</div></div><div class="flex flex-1 items-center w-full select-text"><div class="text-gray-600 dark:text-gray-400 w-full border-none overflow-auto outline-none resize-none css-1dww627">Audio transcription services for International English, North American English (including optional accuracy enhancement), and 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mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></div></div></div></div><div class="flex flex-col"><div class="no-print flex flex-col justify-end sm:flex-col w-full max-w-full pt-16"><div class="border-t border-gray-100 dark:border-gray-800 mb-7"></div><div class="flex flex-col lg:flex-row justify-between w-full dark:border-gray-800 mb-12"><div class="flex-1"></div><div class="flex-1"></div></div><div class="flex justify-center"><div class="my-2 hidden"><a href="https://www.archbee.com/?utm_campaign=hosted-docs&utm_medium=referral&utm_source=docs.elevateai.com" target="_blank" class="flex items-center justify-center mx-auto unselectable px-4 py-1 h-[40px] border cursor-pointer rounded-lg bg-gray-400/5 border-transparent w-[248px]"><span class="text-gray-600 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