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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-en" lang="en"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="us" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europe</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Middle East</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europe</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/softuer-za-vhodyasht-kol-tsentar/" title="Проучване показва, че 39% от потребителите предпочитат да бъдат обслужени по телефон, вместо по друг канал за връзка. С LiveAgent можете да настроите виртуален кол център директно в Help Desk продукта си. Лесно управлявайте входящите повиквания от клиентите си, подобрете работата на екипа си за обслужване и генерирайте по-големи продажби от входящите обаждания." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/call-centrum-software-pro-prichozi-hovory/" title="Software call centra pro příchozí hovory vám pomůže vytvořit virtuální call centrum. Snadno spravujte příchozí komunikaci se zákazníky, zlepšete výkonnost týmu podpory a generujte více příchozích prodejů. 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Scegli quello giusto per le tue esigenze." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/ienakoso-zvanu-centra-programmatura/" title="Uzziniet par labākajām ienākošo zvanu centra programmatūrām 2024. gadā! LiveAgent piedāvā risinājumus personalizētam klientu atbalstam, palielinot pārdošanas apjomus ar viedās zvanu maršrutēšanas un integrētu video tērzēšanas iespējām. 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Próbálja ki most!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/inkomende-callcenter-software/" title="Inbound callcentersoftware kan u helpen bij het opzetten van een virtueel callcenter. Beheer eenvoudig inkomende klantencommunicatie, verbeter de prestaties van het ondersteuningsteam en genereer meer inkomende verkopen. Kies de juiste voor uw behoeften." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/innkommende-ringesenter-programvare/" title="Programvare for innkommende kundesenter kan hjelpe deg med å sette opp et virtuelt kundesenter. Administrer enkelt inngående kundekommunikasjon, forbedre støtteteamets ytelse og generer mer inngående salg. Velg den rette for dine behov." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/oprogramowanie-inbound-call-center/" title="Zwiększ satysfakcję klientów i efektywność swojego działu obsługi dzięki oprogramowaniu inbound call center od LiveAgent. Skorzystaj z funkcji takich jak inteligentne kolejkowanie, nagrywanie rozmów i analizowanie wyników. Rozpocznij 14-dniowy okres próbny i odkryj, jak łatwo można personalizować i integrować nasze wszechstronne rozwiązanie chmurowe." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/software-de-centru-de-apeluri-de-intrare/" title="Cercetările arată că 39% dintre consumatori preferă asistența prin telefon față de alte canale de comunicare. Cu Liveagent puteți configura un centru de apel virtual chiar în biroul dvs. de asistență. Gestionați cu ușurință comunicările de intrare cu clienții, îmbunătățiți performanțele echipei de asistență și generați mai multe vânzări de intrare." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/po-dlya-kol-tsentra-dlya-vkhodyashkhikh-zvonkov/" title="Увеличьте удовлетворенность клиентов с помощью топ-20 систем управления call-центром 2023 года. Полная русификация и без доп. платежей!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/programska-oprema-za-dohodne-klice-klicnega-centra/" title="Programska oprema za dohodni klicni center vam lahko pomaga vzpostaviti virtualni klicni center. Preprosto upravljajte vhodne komunikacije s strankami, izboljšajte učinkovitost ekipe za podporo in ustvarite več vhodne prodaje. Izberite pravega za svoje potrebe." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/huru-hujiao-zhongxin-ruanjian/" title="调查研究表明，39%的消费者更喜欢通过电话获取支持，而不是其他的沟通渠道。使用LiveAgent，您可以在服务台中设置虚拟呼叫中心。轻松管理呼入客户沟通，提高支持团队的绩效，创造更多的呼入式销售。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/inbound-call-center-software/" title="Ayon sa research, mas pabor ang 39% ng mga consumer na gumamit ng phone kaysa ibang communication channels sa paghahanap ng support. Sa LiveAgent, puwede kayong mag-set up ng virtual call center doon mismo sa inyong help desk. Mas madali ang pag-manage ng inbound customer communications, pagpapahusay ng performance ng inyong support team, at pag-generate ng mas maraming inbound sales." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/phan-mem-tong-dai-cuoc-goi-inbound/" title="Nghiên cứu cho thấy 39% người tiêu dùng thích được hỗ trợ qua điện thoại hơn là các kênh liên lạc khác. Với Liveagent, bạn có thể thiết lập một tổng đài ảo ngay trên chính phần mềm hỗ trợ khách hàng của mình. Dễ dàng quản lý và tiếp nhận các cuộc gọi đến (Inbound) của khách hàng, nâng cao hiệu quả làm việc của bộ phận hỗ trợ cũng như gia tăng hoạt động bán hàng Inbound (Inbound sales)." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Middle East</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/inbound-call-center-software/" title="يمكن أن يساعدك برنامج مركز الاتصال الوارد في إعداد مركز اتصال افتراضي. حيث يمكنك إدارة اتصالات العملاء الواردة بسهولة وتحسين أداء فريق الدعم وتحقيق المزيد من المبيعات الواردة. اختر البرنامج المناسب لاحتياجاتك." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </span> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/software-de-call-center-de-entrada/" title="O software de call center receptivo pode ajudá-lo a configurar um call center virtual. Saiba como em nosso guia completo." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copied!"> <div class="Post Post--sidebar-right"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers." hreflang="en-US" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">The 15 best inbound call center software tested and ranked by experts</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-the-15-best-inbound-call-center-software-tested-and-ranked-by-experts">The 15 best inbound call center software tested and ranked by experts</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Discover the top 15 inbound <a href="https://www.liveagent.com/call-center-software/" title="Explore a selection of the best call center software on the market. Choose the ideal call center software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">call center software solutions</a> ranked by experts. This list features LiveAgent for comprehensive omnichannel support, Zendesk for large enterprises, and CloudTalk for skills-based routing, among others. Each software is evaluated on performance, ease of use, and essential features.</p></div>   <div class="compact-header__date"> <span itemprop="datePublished" content="2020-07-21 8:39 am +02:00"> Published on July 21, 2020 </span> by <a href="https://www.liveagent.com/author/daniel-pison/" title="Author - Daniel Pison" hreflang="en-US" onover-preload="1">Daniel Pison</a>. <span itemprop="dateModified" content="November 8, 2024 8:39 am +02:00"> Last modified on November 8, 2024 at 8:39 am. </span> </div>  </div> <div class="compact-header__right">  <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-an-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">The chart of the 15 best inbound call center software ranked by experts</span></a><a href="#liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">1. LiveAgent</span></a><a href="#call-center-studio-inbound" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">2. Zendesk</span></a><a href="#ringcentral" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">3. CloudTalk</span></a><a href="#zendesk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">4. Zoho Desk</span></a><a href="#talkdesk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">5. Aircall</span></a><a href="#zoho-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">6. HappyFox</span></a><a href="#cloudtalk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">7. Freshcaller</span></a><a href="#gotoconnect" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">8. Nextiva</span></a><a href="#salesforce-service-cloud" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">9. RingCentral</span></a><a href="#nice-cxone" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">10. Genesys Cloud</span></a><a href="#dialpad" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">11. Twilio Flex</span></a><a href="#agile-crm" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">12. JustCall</span></a><a href="#five9" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">13. CallHippo</span></a><a href="#callhippo" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">14. NICE CXone</span></a><a href="#twilio" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">15. Deskpro</span></a><a href="#h-a-comparison-chart-of-the-best-5-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">A comparison chart of the best 5 inbound call center software</span></a><a href="#h-what-should-you-look-for-when-choosing-inbound-call-center-solution" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What should you look for when choosing inbound call center solution?</span></a><a href="#h-1-call-routing-and-distribution" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">1. Call routing and distribution</span></a><a href="#h-2-integration-capabilities" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">2. Integration capabilities</span></a><a href="#h-3-real-time-analytics-reporting" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">3. Real-time analytics & reporting</span></a><a href="#h-4-scalability" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">4. Scalability</span></a><a href="#h-5-security-compliance" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">5. Security & Compliance</span></a><a href="#conclusion" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Conclusion</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2024/11/Inbound-call-center-software.png"> <img fetchpriority="high" src="https://www.liveagent.com/app/uploads/2024/11/Inbound-call-center-software.png" alt="The 15 best inbound call center software tested and ranked by experts" class="compact-header__img" urlslab-id="28"> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="BlogPost__content Post__content"> <div class="Content"> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <p>Finding the right inbound call center software can be a game-changer for your business, but with so many options, where do you start? We’ve done the heavy lifting for you by testing and ranking the fifteen best solutions on the market. Our team of experts has evaluated each one, focusing on performance, ease of use, and features that matter most.</p> <p>In this article, you’ll find a comprehensible description of each software and our recommendations. Moreover, we will provide handy tips on what to focus on when looking for the right call center system. Make yourself comfortable, grab a cup of coffee or tea, and let yourself inspire.</p> <h2 class="wp-block-heading" id="h-what-is-an-inbound-call-center-software">The chart of the 15 best inbound call center software ranked by experts</h2> <ol class="wp-block-list"> <li><strong>LiveAgent </strong>– Best for comprehensive omnichannel support</li> <li><strong>Zendesk </strong>– Best for large-scale enterprises</li> <li><strong>CloudTalk </strong>– Best for skills-based routing</li> <li><strong>Zoho Desk</strong> – Best for budget-conscious businesses with CRM integration needs</li> <li><strong>Aircall </strong>– Best for small teams and startups</li> <li><strong>HappyFox </strong>– Best for automation and reporting tools</li> <li><strong>Freshcaller </strong>– Best for small to medium-sized businesses</li> <li><strong>Nextiva </strong>– Best for unified communications</li> <li><strong>RingCentral </strong>– Best for comprehensive VoIP and communications platform</li> <li><strong>Genesys Cloud</strong> – Best for large enterprises with complex needs</li> <li><strong>Twilio Flex</strong> – Best for customizable contact center solutions</li> <li><strong>JustCall </strong>– Best for startups and small to medium-sized businesses</li> <li><strong>CallHippo </strong>– Best for essential call center needs with affordability</li> <li><strong>NICE CXone</strong> – Best for advanced analytics and AI</li> <li><strong>DeskPro </strong>– Best for a flexible ticketing system</li> </ol> <h3 class="wp-block-heading" id="liveagent">1. LiveAgent</h3> <p>The LiveAgent call center is part of the LiveAgent omnichannel helpdesk family. It includes live chat, email, social media, and more. This tool is known mainly for its ease of use and robust ticketing system. It is an excellent choice for companies prioritizing responsive and well-rounded customer support.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/04/callcenter_numbers-scaled.jpg" data-lightbox="gallery" title="App - Uploads - 2022 - 04 - Callcenter Numbers Scaled.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/a1ed953e707b7f483e1376bf7f151b82/callcenter_numbers-1024x628.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/51a1e04ddc3dc8db0f4456fd00f4a979/callcenter_numbers-300x184.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/7346ffe8d1a737291b1219b8121dc963/callcenter_numbers-768x471.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/0b0e71933787c078d7bd41c54330dd6b/callcenter_numbers-82x50.jpg.webp 82w, https://www.liveagent.com/wp/urlslab-download/4e6e8d19d6089f16f0cf960f553241d6/callcenter_numbers-41x25.jpg.webp 41w, https://www.liveagent.com/wp/urlslab-download/71d9c441a19d8b9b085b2a5c641ce9a7/callcenter_numbers-546x335.jpg.webp 546w, https://www.liveagent.com/wp/urlslab-download/0ea5c335ea27c7cfd69665beb9f4b95d/callcenter_numbers-652x400.jpg.webp 652w, https://www.liveagent.com/wp/urlslab-download/6f3f4bc07a2ce073a12a9d17db7a5871/callcenter_numbers-185x113.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/3e3de17e76f62e9f6d7f1f918c78bcf9/callcenter_numbers-110x67.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/9298539877feaad7bb0e2f2c06b3cc62/callcenter_numbers-485x297.jpg.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1250d39caeb7dd5491e2d3214537c774/callcenter_numbers-1024x628.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/3551bd835708c2b1347133d3559476ed/callcenter_numbers-300x184.jpg 300w, https://www.liveagent.com/wp/urlslab-download/1575b1c858f62fc8500545dd6be8ea7e/callcenter_numbers-768x471.jpg 768w, https://www.liveagent.com/wp/urlslab-download/32391a043784052a3f3ef31897c0af7b/callcenter_numbers-82x50.jpg 82w, https://www.liveagent.com/wp/urlslab-download/a54f9a7c75b449fb53d94df69162537e/callcenter_numbers-41x25.jpg 41w, https://www.liveagent.com/wp/urlslab-download/63a0f26b2304a5f8372b7421b6239a93/callcenter_numbers-546x335.jpg 546w, https://www.liveagent.com/wp/urlslab-download/af6c11bc3c9265b4b27e19eab17ebb38/callcenter_numbers-652x400.jpg 652w, https://www.liveagent.com/wp/urlslab-download/21c28f80f263f9dd6ad3aaeb7d74b861/callcenter_numbers-185x113.jpg 185w, https://www.liveagent.com/wp/urlslab-download/d414c4e24c4f0b929f787c9bc2ad0d73/callcenter_numbers-110x67.jpg 110w, https://www.liveagent.com/wp/urlslab-download/9b48a4e042b9bf8c24eb9fdb9f0bc6e2/callcenter_numbers-485x297.jpg 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/a1ed953e707b7f483e1376bf7f151b82/callcenter_numbers-1024x628.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="628" alt="Screenshot of LiveAgent call center interface" class="wp-image-653518" title="" data-src="https://www.liveagent.com/wp/urlslab-download/1250d39caeb7dd5491e2d3214537c774/callcenter_numbers-1024x628.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"></picture></a></figure> <p>When using LiveAgent, there are several options for answering customer calls. You can do it through a browser, hardware/software phone, or the LivePhone app.</p> <p>Let’s face it: call center agents are still human beings who need time to relax after a call or even take notes and summarize the content of a call. LiveAgent comes equipped with a great tool, breathing time, where you can set the time for your agents to rest. During this time, no call will be routed to this agent.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/LiveAgent-breathing-time-period-setting.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - LiveAgent Breathing Time Period Setting.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0196c92954286fb40ef977809f457057/LiveAgent-breathing-time-period-setting.png 736w, https://www.liveagent.com/app/uploads/2024/09/LiveAgent-breathing-time-period-setting-300x135.png 300w, https://www.liveagent.com/wp/urlslab-download/f86654205650817550d2693f00e94fe7/LiveAgent-breathing-time-period-setting-111x50.png 111w, https://www.liveagent.com/app/uploads/2024/09/LiveAgent-breathing-time-period-setting-55x25.png 55w, https://www.liveagent.com/wp/urlslab-download/fcdbbc3c82c57f84aa0bb8885cbd5251/LiveAgent-breathing-time-period-setting-700x316.png 700w, https://www.liveagent.com/wp/urlslab-download/f49e477f642f80d4272bfb4430ad93ce/LiveAgent-breathing-time-period-setting-185x83.png 185w, https://www.liveagent.com/app/uploads/2024/09/LiveAgent-breathing-time-period-setting-110x50.png 110w, https://www.liveagent.com/app/uploads/2024/09/LiveAgent-breathing-time-period-setting-485x219.png 485w" urlslab-lazy="yes" sizes="(max-width: 736px) 100vw, 736px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/58dbdcb950929b4f869913c9784bcfd1/LiveAgent-breathing-time-period-setting.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="736" height="332" alt="Setting “breathing time” period in LiveAgent (screenshot)" class="wp-image-974693" data-src="https://www.liveagent.com/wp/urlslab-download/0196c92954286fb40ef977809f457057/LiveAgent-breathing-time-period-setting.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"></picture></a></figure> <p>We especially like the LiveAgent team’s approach. There are many integrations, and more are still being added. They want to make this software as easy for the user as possible.</p> <p class="has-text-align-center"><strong><em>Why is LiveAgent the best inbound call center software for our staff?</em></strong></p> <p>The main reasons are its scalability, flexibility, and ease of use. Another big advantage is 24/7 support. In the context of call centers, LiveAgent allows you to create customized IVRs and modify them according to your needs.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Omni-channel support</strong></li> <li><strong>Built-in ticketing system with a unified inbox</strong></li> <li><strong>IVR:</strong> This tool allows you to setup IVR trees easily. There is also a great <a href="https://www.liveagent.com/templates/knowledge-base/" title="Create a comprehensive self-service knowledge base with LiveAgent's templates, guides, FAQs, and tutorials. Start building now!" hreflang="en-US" onover-preload="1">knowledge base article</a> with IVR examples.</li> <li><strong>Call button</strong></li> <li><strong>Call routing</strong></li> <li><strong>Call transferring</strong></li> <li><strong>Call holding</strong></li> <li><strong>Call recording</strong></li> <li><strong>Automatic call distribution</strong></li> <li><strong>Tags</strong></li> <li><strong>Notes</strong></li> <li><strong>Setting priorities</strong></li> <li><strong>Internal calls</strong></li> </ul> <h4 class="wp-block-heading" id="h-what-s-it-like-to-use">What’s it like to use?</h4> <p>Using LiveAgent feels like stepping into a well-organized control center for customer support. The <a href="https://www.liveagent.com/features/universal-inbox/" title="Discover the power of LiveAgent's Universal Inbox, a unified dashboard that streamlines all communication channels—emails, calls, social media, and more—into one centralized location. Enhance your team's efficiency with features like automatic ticket routing, real-time chat previews, and built-in CRM. Elevate your customer service and satisfaction with a free 30-day trial today." hreflang="en-US" onover-preload="1">unified inbox</a> keeps everything neatly in one place, making it easy to juggle multiple tasks without losing track.</p> <p>The interface is intuitive, so new agents can quickly get the hang of things. The automated ticketing system ensures that nothing slips through the cracks, providing a seamless experience for agents and customers.</p> <p>Moreover, the LiveAgent support team is kind, reliable, and always ready to assist you. Using this <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">software</a> is like having a gourmet meal at diner prices—exceptional quality without breaking the bank, and the support team serves it up perfectly every time!</p> <h4 class="wp-block-heading" id="h-pricing">Pricing</h4> <ul class="wp-block-list"> <li><strong>Small business plan:</strong> $15 per agent/month billed annually</li> <li><strong>Medium business plan: </strong>$29 per agent/month billed annually</li> <li><strong>Large business plan:</strong> $49 per agent/month billed annually</li> <li><strong>Enterprise plan:</strong> $69 per agent/month billed annually</li> </ul> <h4 class="wp-block-heading" id="h-pros-cons">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-16 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Comprehensive feature set</li> <li>Omnichannel tool</li> <li>Affordable pricing</li> <li>Customizable ticketing system</li> <li>Intuitive, user-friendly interface</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Can be slow to load, especially with large databases</li> <li>Support located overseas</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="call-center-studio-inbound">2. Zendesk</h3> <p>Zendesk call center is a cloud-based customer service platform that manages and streamlines customer support through voice interactions. It offers <a href="https://www.liveagent.com/features/call-routing/" title="Try a more personal way of communicating with your customers through LiveAgent's call routing feature. Learn about the benefits and try it out for free." hreflang="en-US" onover-preload="1">intelligent call routing system</a>, IVR, call recording, and real-time analytics.</p> <p>It also integrates with other communication channels, such as email, chat, and social media, providing a unified view of customer interactions. Zendesk’s call center is scalable, allowing businesses to manage customer calls efficiently and improve overall customer satisfaction.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Zendesk Call Center Interface.png" onover-preload="1"><img decoding="async" width="1024" height="642" alt="Zendesk call center interface " class="wp-image-974722" title="" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-1024x642.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-1024x642.png 1024w, https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-300x188.png 300w, https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-768x481.png 768w, https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-1536x962.png 1536w, https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-80x50.png 80w, https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-40x25.png 40w, https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-535x335.png 535w, https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-638x400.png 638w, https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-185x116.png 185w, https://www.liveagent.com/app/uploads/2024/09/zendesk-call-center-interface-110x69.png 110w, https://www.liveagent.com/wp/urlslab-download/e663087cd29bd0a5851a15b73444104f/zendesk-call-center-interface-485x304.png 485w, https://www.liveagent.com/wp/urlslab-download/41128cb32906214a8e2774f299c5f757/zendesk-call-center-interface.png 1596w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></a><figcaption class="wp-element-caption"><a href="https://www.zendesk.com/se/service/voice/outbound-call-center/" rel="nofollow" title="Of course! Please provide the content of the webpage you'd like summarized, and I'll create an engaging meta description for you." hreflang="sv-SE">Source</a></figcaption></figure> <p>Zendesk stands out with a high level of personalization from the very beginning. Users get regular ticket updates, which may be handy. Regarding reporting, you can take advantage of Explore functionality or Talk Live.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Zendesk Ticket Updates.png" onover-preload="1"><img decoding="async" width="1024" height="480" alt="Zendesk ticket updates screenshot" class="wp-image-974751" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-1024x480.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-1024x480.png 1024w, https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-300x141.png 300w, https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-768x360.png 768w, https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-107x50.png 107w, https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-53x25.png 53w, https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-715x335.png 715w, https://www.liveagent.com/wp/urlslab-download/f9df86b4adda5548acf509109efa1725/zendesk-ticket-updates-700x328.png 700w, https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-185x87.png 185w, https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-110x52.png 110w, https://www.liveagent.com/app/uploads/2024/09/zendesk-ticket-updates-485x227.png 485w, https://www.liveagent.com/wp/urlslab-download/a983726bbbae8a9c9186d669f286f573/zendesk-ticket-updates.png 1217w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></a></figure> <p>This platform’s strengths include its intuitive, personalized dashboards and excellent call quality. Zendesk also keeps in touch with its clients through regular updates or plan offers.</p> <p>Reviewing other users’ reviews, we noticed that Zendesk sometimes has performance issues during peak periods. Many stated that moving from Zendesk to another provider is difficult.</p> <h4 class="wp-block-heading" id="h-key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Multichannel support</strong></li> <li><strong>Call routing</strong></li> <li><strong>Call recording</strong></li> <li><strong>AI-powered automation</strong></li> <li><strong>Customizable workflows</strong></li> <li><strong>Unified workspace</strong></li> <li><strong>Call recording, transcriptions</strong></li> <li><strong>Comprehensive reporting and analytics</strong></li> <li><strong>A large number of integrations</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>Zendesk offers a sleek, user-friendly interface that makes managing customer interactions almost effortless. The platform is designed to scale with your business, meaning whether you’re handling a handful of queries or thousands, Zendesk adapts without a hitch.</p> <p>The integrations with other tools are seamless, and the AI-powered automation feels like having an extra set of hands handling repetitive tasks in the background. Using Zendesk feels like driving a smooth, robust, and reliable luxury car.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Suite Team:</strong> €55 per agent/month billed annually</li> <li><strong>Suite Growth:</strong> €89 per agent/month billed annually</li> <li><strong>Suite Professional:</strong> €115 per agent/month billed annually</li> <li><strong>Suite Enterprise:</strong> need to contact the sales team</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-17 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>User-friendly interface</li> <li>Well-structured reporting</li> <li>History tracking</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Pricing</li> <li>High learning curve for some users</li> <li>Hard to move on to another software</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="ringcentral">3. CloudTalk</h3> <p>CloudTalk is another cloud-based call center solution on our list. This <a href="https://www.liveagent.com/features/call-routing/" title="Try a more personal way of communicating with your customers through LiveAgent's call routing feature. Learn about the benefits and try it out for free." hreflang="en-US" onover-preload="1">call routing software</a> impresses with its advanced routing and global coverage. We see it as an ideal option for businesses that handle high call volumes and need reliable performance across different regions.</p> <p>CloudTalk’s ability to integrate with popular CRMs makes it a strong choice for teams looking to optimize their inbound call management and improve customer service globally. Unlike Zendesk, CloudTalk focuses only on call handling.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/cloudtalk-user-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Cloudtalk User Interface.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/778e4a0f81368044b5eea5aa2187b433/cloudtalk-user-interface.png 1024w, https://www.liveagent.com/app/uploads/2024/09/cloudtalk-user-interface-300x160.png 300w, https://www.liveagent.com/app/uploads/2024/09/cloudtalk-user-interface-768x409.png 768w, https://www.liveagent.com/app/uploads/2024/09/cloudtalk-user-interface-94x50.png 94w, https://www.liveagent.com/app/uploads/2024/09/cloudtalk-user-interface-47x25.png 47w, https://www.liveagent.com/wp/urlslab-download/e48150ffb7eb58563615a29256bb1cdb/cloudtalk-user-interface-629x335.png 629w, https://www.liveagent.com/app/uploads/2024/09/cloudtalk-user-interface-700x373.png 700w, https://www.liveagent.com/app/uploads/2024/09/cloudtalk-user-interface-185x98.png 185w, https://www.liveagent.com/wp/urlslab-download/f19d89be2c0f297efe4cfcead6eaef72/cloudtalk-user-interface-110x59.png 110w, https://www.liveagent.com/app/uploads/2024/09/cloudtalk-user-interface-485x258.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e3edc48ce8e36dff6113db56f7d50210/cloudtalk-user-interface.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="545" alt="CloudTalk user interface" class="wp-image-974780" title="" data-src="https://www.liveagent.com/wp/urlslab-download/778e4a0f81368044b5eea5aa2187b433/cloudtalk-user-interface.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a><figcaption class="wp-element-caption"><a href="https://www.cloudtalk.io/wp-content/uploads/2024/08/ScreenInbound-Calling-1024x545.png" rel="nofollow" data-lightbox="gallery" title="Wp Content - Uploads - 2024 - 08 - ScreenInbound Calling 1024x545.png">Source</a></figcaption></figure> <p>CloudTalk receives high marks for its robust call management features and ease of use, particularly in handling international call centers. We must highlight its intuitive interface, skills-based routing, and monitoring capabilities.</p> <p>However, CloudTalk has been criticized for its limited integration options compared to competitors. Some users have mentioned that its reporting tools need more depth for more complex call center environments. Additionally, call recording features have occasionally been flagged for reliability issues.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Skills-based routing</strong></li> <li><strong>Voicemail</strong></li> <li><strong>Voicemail drop</strong></li> <li><strong>Three-way calling</strong></li> <li><strong>Imported/created extensions</strong></li> <li><strong>Smart dialer</strong></li> <li><strong>Power dialer</strong></li> <li><strong>Click-to-call</strong></li> <li><strong>Call transferring</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>Using CloudTalk is like having a robust, global <a href="https://www.liveagent.com/blog/call-center-detailed-guide/" title="Discover the ins and outs of call centers, their benefits, common challenges, best practices, and future trends that can shape the industry." hreflang="en-US" onover-preload="1">call center</a> at your fingertips—mainly because it focuses only on calls. The platform excels at handling high call volumes efficiently, and its global number availability ensures that you can maintain a local presence no matter where your customers are.</p> <p>The real-time call monitoring and analytics give managers deep insights into performance, making it easy to optimize operations. CloudTalk feels powerful yet approachable, offering advanced features without overwhelming the user.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Starter plan:</strong> €25 per agent/month billed annually</li> <li><strong>Essential plan:</strong> €30 per agent/month billed annually</li> <li><strong>Expert plan:</strong> €50 per agent/month billed annually</li> <li><strong>Custom plan:</strong> need to contact the sales team</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-18 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Strong call management features, like call queuing and real-time analytics</li> <li>Affordable pricing</li> <li>Integrates well with CRM tools like Salesforce and HubSpot</li> <li>Many AI-powered features</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Occasional bugs and call drop issues</li> <li>VoIP call quality may vary by region</li> <li>Limited advanced reporting features</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="zendesk">4. Zoho Desk</h3> <p>Zoho Desk is an efficient help desk software that integrates seamlessly with the broader Zoho ecosystem. It is particularly appealing for businesses already using Zoho products, as it allows for smooth workflow continuity.</p> <p>Zoho Desk’s AI-driven tool, Zia, helps predict and resolve customer issues faster. It is a valuable asset for teams that prioritize proactive customer service. Its multichannel support ensures that all customer interactions are managed effectively from a single platform.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Zohodesk User Interface.png" onover-preload="1"><img decoding="async" width="1024" height="540" alt="Zoho Desk user interface" class="wp-image-974809" title="" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-1024x540.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-1024x540.png 1024w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-300x158.png 300w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-768x405.png 768w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-1536x810.png 1536w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-95x50.png 95w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-47x25.png 47w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-635x335.png 635w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-700x369.png 700w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-185x98.png 185w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-110x58.png 110w, https://www.liveagent.com/app/uploads/2024/09/zohodesk-user-interface-485x256.png 485w, https://www.liveagent.com/wp/urlslab-download/1145fc8b6dc1078e3f7fa5811721e8f5/zohodesk-user-interface.png 1600w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></a><figcaption class="wp-element-caption"><a href="https://blog.zohowebstatic.com/sites/zblogs/images/voice/screenshot-2022-07-04-at-6-2022-07.png" rel="nofollow" data-lightbox="gallery" title="Sites - Zblogs - Images - Voice - Screenshot 2022 07 04 At 6 2022 07.png">Source</a></figcaption></figure> <p>When talking about Zoho Desk, we must appreciate its cost-effectiveness, ease of setup, and strong automation capabilities. Thanks to the broader Zoho ecosystem, its call center is often a popular choice for businesses already using Zoho CRM or other Zoho products.</p> <p>We found in reviews and verified on our own that Zoho Desk can lack some advanced telephony features compared to dedicated call center platforms like Aircall or RingCentral. The user interface, while functional, has also been flagged by some as outdated or not as polished as other solutions.</p> <h4 class="wp-block-heading" id="h-key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>AI assistant Zia</strong></li> <li><strong>Performance dashboards</strong></li> <li><strong>Guided conversations</strong></li> <li><strong>Automated SLAs and escalations</strong></li> <li><strong>Customizable workflows</strong></li> <li><strong>Highly developed customer self-service</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>We are in the <a href="https://www.liveagent.com/customer-support-glossary/customer-care/" title="Expand your knowledge of customer care with our comprehensive article. Learn its definition and get inspired by practical examples." hreflang="en-US" onover-preload="1">customer care</a> giant’s territory. Zoho Desk offers a cohesive and well-organized user experience, particularly for teams already using Zoho tools. The AI assistant Zia adds a layer of intelligence that helps predict and resolve issues before they escalate.</p> <p>Customized workflows and multichannel support are designed to streamline operations so agents can focus only on delivering exceptional service. Zoho Desk feels like a natural extension of your team, helping you manage <a href="https://www.liveagent.com/customer-support-glossary/customer-relationship/" title="Customer relationship begins when a customer starts dealing with your company. Build an effective CR with LiveAgent." hreflang="en-US" onover-preload="1">customer relationships</a> more effectively.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Standard plan:</strong> €14 per agent/month billed annually</li> <li><strong>Professional plan:</strong> €23 per agent/month billed annually</li> <li><strong>Enterprise plan:</strong> €40 per agent/month billed annually</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-19 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Affordable, great value for small businesses</li> <li>Highly customizable with detailed analytics and reports</li> <li>Integrates seamlessly with other Zoho products</li> <li>Strong ticket management and workflow automation</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Overwhelming notification system, sometimes hard to manage</li> <li>Limited third-party integrations outside Zoho</li> <li>Confusing setup and navigation for new users</li> <li>Some find the interface cluttered and non-intuitive</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="talkdesk">5. Aircall</h3> <p>Let’s look at Aircall, call center software designed for modern, agile teams. It offers an intuitive interface and quick setup process, making it a great choice for startups and growing businesses that need a scalable, cloud-based call center solution.</p> <p>Aircall’s seamless integration with CRM and helpdesk tools, combined with its advanced call management features, ensures teams can easily deliver personalized customer service. It’s a powerful tool for businesses looking to enhance their inbound call management without the complexity.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Aircall Activity Feed Feature.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/ef10bacd818d0ee5a7a4aa0701cef4b1/aircall-activity-feed-feature-1024x558.png 1024w, https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature-300x163.png 300w, https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature-768x418.png 768w, https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature-92x50.png 92w, https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature-46x25.png 46w, https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature-615x335.png 615w, https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature-700x381.png 700w, https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature-185x101.png 185w, https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature-110x60.png 110w, https://www.liveagent.com/app/uploads/2024/09/aircall-activity-feed-feature-485x264.png 485w, https://www.liveagent.com/wp/urlslab-download/378116bbffa5675207eb5508ff6b11c4/aircall-activity-feed-feature.png 1438w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><img decoding="async" width="1024" height="558" alt="Aircall's Activity Feed feature " class="wp-image-974838" title="" data-src="https://www.liveagent.com/wp/urlslab-download/ef10bacd818d0ee5a7a4aa0701cef4b1/aircall-activity-feed-feature-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a><figcaption class="wp-element-caption"><a href="https://www.enchant.com/assets/aircall.81a4315b.png" rel="nofollow" data-lightbox="gallery" title="Assets - Aircall.81a4315b.png">Source</a></figcaption></figure> <p>Moving on to the software’s capabilities, Aircall is highly regarded for its simplicity and ease of use, especially for small to medium-sized businesses needing a cloud-based phone system. We want to highlight its quick setup and seamless integration with CRMs like Salesforce and HubSpot, which makes it an excellent choice for sales and support teams.</p> <p>Some users have noted that the mobile app could be improved for better usability, particularly for teams that rely heavily on remote work. Aircall has also been criticized for occasional call quality issues and a lack of advanced analytics.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Call routing</strong></li> <li><strong>Call monitoring</strong></li> <li><strong>Call queuing</strong></li> <li><strong>Call recording</strong></li> <li><strong>After-call work</strong></li> <li><strong>Easy CRM integration</strong></li> <li><strong>Blocklist numbers</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>We think Aircall is designed to be user-friendly and quick to set up, making it ideal for fast-paced teams. The platform’s integration with popular CRMs ensures customer data is always at your fingertips, allowing personalized interactions.</p> <p>Using Aircall feels like having a powerful, cloud-based phone system ready to scale with your business needs. The <a href="https://www.liveagent.com/call-recording-software/" title="Discover LiveAgent's top-rated call recording software for 2024, offering crystal-clear sound, unlimited recordings, and no setup fees. Perfect for quality assurance, legal protection, and agent training. Enjoy a free 30-day trial with no credit card required. Join industry leaders like Forbes and Airbus in optimizing your customer service with our easy-to-use, all-in-one platform. Start today!" hreflang="en-US" onover-preload="1">call recording</a> and other essential features mentioned above are invaluable for training and quality control.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Essentials plan:</strong> $30 per agent/month billed annually</li> <li><strong>Professional plan:</strong> $50 per agent/month billed annually</li> <li><strong>Custom plan:</strong> need to contact the sales team</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-20 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>User-friendly interface</li> <li>Detailed analytics</li> <li>Seamless integrations</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Limited customization</li> <li>Limited features for the price</li> <li>Mobile app</li> <li>No offline access</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="zoho-desk">6. HappyFox</h3> <p>HappyFox is a user-friendly helpdesk solution that shines with its clean interface and strong automation features. It can be beneficial for businesses looking to improve response times and streamline support tasks. In addition to call center solutions, it also covers email, live chat, and social media communication.</p> <p>Another advantage is a wide range of integrations and customizable workflows so agents can quickly resolve customer issues. Its intuitive design ensures that teams can hit the ground running with minimal training.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Happyfox User Interface.png" onover-preload="1"><img decoding="async" width="1024" height="557" alt="HappyFox user interface " class="wp-image-974867" title="" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-1024x557.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-1024x557.png 1024w, https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-300x163.png 300w, https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-768x418.png 768w, https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-1536x835.png 1536w, https://www.liveagent.com/wp/urlslab-download/e630c6392c5f14e7bb645f7dbef59263/happyfox-user-interface-92x50.png 92w, https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-46x25.png 46w, https://www.liveagent.com/wp/urlslab-download/e96a3c7dda0a0f6ebf165c0023daf95c/happyfox-user-interface-616x335.png 616w, https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-700x381.png 700w, https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-185x101.png 185w, https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-110x60.png 110w, https://www.liveagent.com/app/uploads/2024/09/happyfox-user-interface-485x264.png 485w, https://www.liveagent.com/wp/urlslab-download/8186515c2466b1db556d569d8a9360f8/happyfox-user-interface.png 1600w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></a><figcaption class="wp-element-caption"><a href="https://assets.www.happyfox.com/img/help-desk-tracking-software.png" rel="nofollow" data-lightbox="gallery" title="Img - Help Desk Tracking Software.png">Source</a></figcaption></figure> <p>This software is lauded for its clean interface and powerful automation features. We appreciate how easy it is to configure automated workflows, which streamline support processes significantly. Its customizable reporting dashboards make it ideal for real-time tracking of team performance.</p> <p>Some users have commented that the pricing can be higher than alternatives with similar feature sets.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Automated workflows</strong></li> <li><strong>SLA management</strong></li> <li><strong>Business intelligence tools</strong> (mainly in reporting)</li> <li><strong>Customizable dashboards</strong></li> <li><strong>API access</strong></li> <li><strong>Real-time analytics</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>HappyFox call center delivers a clean, straightforward interface that makes managing customer queries a breeze. The software’s robust automation features handle repetitive tasks behind the scenes, freeing <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">agents</a> to focus on more complex issues.</p> <p>With HappyFox, managers can easily monitor their team’s progress thanks to the customizable dashboards, which provide a real-time snapshot of performance metrics. We think using HappyFox feels efficient and streamlined, with everything you need just a few clicks away.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Basic plan:</strong> $9 per agent/month billed annually</li> <li><strong>Team plan:</strong> $49 per agent/month billed annually</li> <li><strong>Pro plan:</strong> $99 per agent/month billed annually</li> <li><strong>Enterprise PRO plan:</strong> need to contact the sales team</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-21 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Modern and straightforward UI</li> <li>Great support</li> <li>Automated ticketing</li> <li>Custom workflows</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Issues with exporting tickets</li> <li>Complex initial setup</li> <li>Pricing</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="cloudtalk">7. Freshcaller</h3> <p>Freshcaller delivers a user-friendly interface with powerful support features, making it an excellent choice for teams that need to manage customer interactions efficiently. What we like most about Freshcaller is its ease of use—It is designed to help teams get up and running quickly without a steep learning curve.</p> <p>Its robust ticketing system and AI-driven insights resolve calls swiftly, leading to higher satisfaction rates.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Freshcaller Call Center Dashboard.png" onover-preload="1"><img decoding="async" width="1024" height="640" alt="Freshcaller call center dashboard" class="wp-image-974896" title="" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-1024x640.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-1024x640.png 1024w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-300x188.png 300w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-768x480.png 768w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-1536x960.png 1536w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-80x50.png 80w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-40x25.png 40w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-536x335.png 536w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-640x400.png 640w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-185x116.png 185w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-110x69.png 110w, https://www.liveagent.com/app/uploads/2024/09/freshcaller-call-center-dashboard-485x303.png 485w, https://www.liveagent.com/wp/urlslab-download/0730655840a262221536c6f9b828b9d4/freshcaller-call-center-dashboard.png 1600w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></a><figcaption class="wp-element-caption"><a href="https://website-assets-fw.freshworks.com/attachments/ckrys4pbx0dnwe3fzlcq8idiw-group-1437-1.one-half.png" rel="nofollow" data-lightbox="gallery" title="Attachments - Ckrys4pbx0dnwe3fzlcq8idiw Group 1437 1.one Half.png">Source</a></figcaption></figure> <p>We have to emphasize Freshcaller’s simplicity and ease of use. We find it suitable for small—to medium-sized businesses. We love the integration of Freshcaller CRM for a unified customer view. Moreover, its AI-powered automation and intuitive interface allow teams to handle customer inquiries efficiently.</p> <p>On the downside, some users feel the platform needs more scalability for larger enterprises, particularly in advanced customization. There are also occasional complaints about the reporting features being less customizable than other tools in the market.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Multi-level IVR</strong></li> <li><strong>Comprehensible reporting & analytics</strong></li> <li><strong>Service level monitoring</strong></li> <li><strong>Business hours</strong></li> <li><strong>Call recording</strong></li> <li><strong>Call routing</strong></li> <li><strong>Call workflows</strong></li> <li><strong>Routing automation</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>Thanks to its intuitive design and powerful features, Freshcaller is a pleasure to use for most users. We have to agree.</p> <p>The team inbox centralizes all <a href="https://www.liveagent.com/academy/customer-communication/" title="Master the art of customer communication with best practices, tools, and strategies. Learn how to enhance interactions and boost customer satisfaction." hreflang="en-US" onover-preload="1">customer communications</a>, making collaboration smooth and efficient. Freshcaller feels like a well-oiled machine designed to help support teams operate at their best without getting bogged down by complex processes.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Free </strong>plan</li> <li><strong>Growth plan:</strong> €15 per agent/month billed annually</li> <li><strong>Pro plan:</strong> €39 per agent/month billed annually</li> <li><strong>Enterprise plan:</strong> €69 per agent/month billed annually</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-22 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Easy to setup and use</li> <li>Goof integration with Freshworks suite</li> <li>Reliable call quality</li> <li>Feature-rich for call management</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Limited SMS functionality</li> <li>Mobile app limitations</li> <li>Limited customization for call flows</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="gotoconnect">8. Nextiva</h3> <p>Nextiva offers a comprehensive communication suite that includes everything from voice calls to video conferencing, making it a proper all-in-one solution. We like how it caters to businesses wanting to enhance customer communication without juggling multiple tools.</p> <p>Nextiva is perfect for companies looking to centralize their communication efforts and improve overall efficiency.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Nextiva User Interface.png" onover-preload="1"><img decoding="async" width="1024" height="768" alt="Nextiva user interface" class="wp-image-974925" title="" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-1024x768.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-1024x768.png 1024w, https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-300x225.png 300w, https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-768x576.png 768w, https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-1536x1152.png 1536w, https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-67x50.png 67w, https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-33x25.png 33w, https://www.liveagent.com/wp/urlslab-download/f67a66e4f6192750bdf834360afd8797/nextiva-user-interface-447x335.png 447w, https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-533x400.png 533w, https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-185x139.png 185w, https://www.liveagent.com/app/uploads/2024/09/nextiva-user-interface-110x83.png 110w, https://www.liveagent.com/wp/urlslab-download/edd61fb348822fb503bd2c1a1234dab6/nextiva-user-interface-485x364.png 485w, https://www.liveagent.com/wp/urlslab-download/4d0fb0d7921243f3b00cf39dfe7fdc32/nextiva-user-interface.png 1600w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></a><figcaption class="wp-element-caption"><a href="https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/db9e491f-0855-49ae-a366-d8fe4c3c2762.png?auto=format&q=50" rel="nofollow" title="ProductScreenshot - Db9e491f 0855 49ae A366 D8fe4c3c2762.png">Source</a></figcaption></figure> <p>This call center software is well-regarded for its reliable VoIP phone system and advanced call-routing features. It is often a popular choice for businesses needing strong telephony solutions.</p> <p>However, users have noted that while the platform offers comprehensive features, its analytics and reporting tools aren’t as detailed or intuitive as competitors. There have also been mentions of occasional call quality issues, particularly in regions with unstable internet connections.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Call routing</strong></li> <li><strong>Call center thresholds</strong></li> <li><strong>Call recording</strong></li> <li><strong>Automated call distribution</strong></li> <li><strong>Reliable VoIP phone system</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>Nextiva offers a comprehensive communication suite that feels incredibly unified. Everything integrates seamlessly within the platform. The advanced <a href="https://www.liveagent.com/features/call-routing/" title="Try a more personal way of communicating with your customers through LiveAgent's call routing feature. Learn about the benefits and try it out for free." hreflang="en-US" onover-preload="1">call routing</a> is particularly impressive, ensuring calls are directed to the right person every time.</p> <p>The interface is clean and easy to navigate, making it simple for agents to manage customer interactions. Moreover, you can easily access your calendar, attach files, and use integrations to quickly share important information with colleagues or team members. Nextiva makes it feel like all your communication tools work harmoniously together.</p> <h4 class="wp-block-heading">Pricing</h4> <p>Small business plans:</p> <ul class="wp-block-list"> <li><strong>Digital:</strong> $20 per agent/month billed annually</li> <li><strong>Core:</strong> $30 per agent/month billed annually</li> <li><strong>Engage:</strong> $40 per agent/month billed annually</li> <li><strong>Power Suite:</strong> $60 per agent/month billed annually</li> </ul> <p>Enterprise plans:</p> <ul class="wp-block-list"> <li><strong>Essential:</strong> $129 per agent/month</li> <li><strong>Professional:</strong> $159 per agent/month</li> <li><strong>Premium:</strong> $199 per agent/month</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-23 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Software’s reliability</li> <li>Scalability</li> <li>Great customer support</li> <li>Information sharing</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Higher pricing</li> <li>Limited integrations</li> <li>High learning curve</li> <li>Occasional bugs</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="salesforce-service-cloud">9. RingCentral</h3> <p>Let’s move on to RingCentral, a versatile communication platform highly regarded for its reliability and ease of use. We recommend it for businesses looking for a cloud-based solution that seamlessly integrates voice, video, and messaging into one platform.</p> <p>RingCentral’s robust collaboration features and mobile-friendly interface make it a standout choice for teams that need to stay connected and responsive, whether in the office or on the go.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/ringcentral-user-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Ringcentral User Interface.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2d0a41b024de0adb2b55008489eb84f2/ringcentral-user-interface.png 930w, https://www.liveagent.com/app/uploads/2024/09/ringcentral-user-interface-300x226.png 300w, https://www.liveagent.com/app/uploads/2024/09/ringcentral-user-interface-768x578.png 768w, https://www.liveagent.com/app/uploads/2024/09/ringcentral-user-interface-66x50.png 66w, https://www.liveagent.com/app/uploads/2024/09/ringcentral-user-interface-33x25.png 33w, https://www.liveagent.com/app/uploads/2024/09/ringcentral-user-interface-445x335.png 445w, https://www.liveagent.com/app/uploads/2024/09/ringcentral-user-interface-531x400.png 531w, https://www.liveagent.com/wp/urlslab-download/ed0625198e433a2b0cf834b9376e3e63/ringcentral-user-interface-185x139.png 185w, https://www.liveagent.com/app/uploads/2024/09/ringcentral-user-interface-110x83.png 110w, https://www.liveagent.com/app/uploads/2024/09/ringcentral-user-interface-485x365.png 485w" urlslab-lazy="yes" sizes="(max-width: 930px) 100vw, 930px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/961fe310079b37f7a9c8584a80cc96cb/ringcentral-user-interface.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="930" height="700" alt="RingCentral user interface " class="wp-image-974954" title="" data-src="https://www.liveagent.com/wp/urlslab-download/2d0a41b024de0adb2b55008489eb84f2/ringcentral-user-interface.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a><figcaption class="wp-element-caption"><a href="https://assets.technologyadvice.com/uploads/2024/04/RingCentral-interface.png" rel="nofollow" data-lightbox="gallery" title="Uploads - 2024 - 04 - RingCentral Interface.png">Source</a></figcaption></figure> <p>What about its capabilities? We have mentioned its versatility, but RingCentral has strong video conferencing, messaging, and VoIP services on one platform. Users highlight its reliable performance, especially for remote and hybrid work environments, and its seamless integrations with major CRM platforms.</p> <p>On the other hand, some users mention that the customer support experience can be hit or miss, with longer response times than expected. Additionally, the pricing model can become expensive as businesses scale, and some users find the reporting features less robust than competitors like NICE CXone.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Real-time reporting</strong></li> <li><strong>Mobile-friendly interface</strong></li> <li><strong>AI-based sentiment analysis</strong></li> <li><strong>Power dialing</strong></li> <li><strong>Skills-based routing</strong></li> <li><strong>Omnichannel routing</strong></li> <li><strong>Workforce engagement management</strong></li> <li><strong>Integrations and APIs</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>We believe RingCentral provides a smooth and reliable experience for managing all your communication needs. The platform’s seamless integration of voice, video, and messaging means you can switch between different modes of communication without any hiccups.</p> <p>The mobile app is a standout feature, allowing agents to stay productive on the go. The platform’s simplicity and powerful features make using RingCentral feel like you’re always connected, no matter where you are.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Core plan:</strong> $9.99 per agent/month billed annually</li> <li><strong>Advanced plan:</strong> $25 per agent/month billed annually</li> <li><strong>Ultra plan:</strong> $35 per agent/month billed annually</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-24 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Excellent integration with Microsoft Teams, Google Workspace, and Slack</li> <li>Scalable solution for small to enterprise-level teams</li> <li>High-quality call performance</li> <li>Mobile-friendly interface</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Complex pricing structure, with additional costs for advanced features</li> <li>Mobile app lacks full desktop functionalities</li> <li>Limited support for third-party integrations at the basic level</li> <li>Customer support could be slow during peak times</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="nice-cxone">10. Genesys Cloud</h3> <p>Genesys Cloud could be characterized as a comprehensive customer experience platform that excels at providing advanced features like AI-powered routing and omnichannel support. We find it particularly suited for large organizations that need a robust solution capable of managing complex customer interactions.</p> <p>Genesys Cloud’s flexibility and scalability make it ideal for enterprises aiming to deliver personalized, efficient, and consistent customer experiences across multiple channels.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Genesys Cloud User Interface.png" onover-preload="1"><img decoding="async" width="1024" height="529" alt="Genesys Cloud user interface " class="wp-image-974983" title="" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-1024x529.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-1024x529.png 1024w, https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-300x155.png 300w, https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-768x397.png 768w, https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-97x50.png 97w, https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-48x25.png 48w, https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-648x335.png 648w, https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-700x362.png 700w, https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-185x96.png 185w, https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-110x57.png 110w, https://www.liveagent.com/app/uploads/2024/09/genesys-cloud-user-interface-485x251.png 485w, https://www.liveagent.com/wp/urlslab-download/bc717355febac5243c634a582448f11b/genesys-cloud-user-interface.png 1531w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></a><figcaption class="wp-element-caption"><a href="https://help.mypurecloud.com/wp-content/uploads/2014/06/remove-label.png" rel="nofollow" data-lightbox="gallery" title="Wp Content - Uploads - 2014 - 06 - Remove Label.png">Source</a></figcaption></figure> <p>This solution is well-suited for large, complex contact centers. Users praise its AI-powered routing, omnichannel capabilities, and advanced analytics. The platform is highly customizable and excels at providing personalized customer journeys.</p> <p>But let’s not forget that the complexity can be a double-edged sword, as some users report that it takes significant time and expertise to leverage its features fully. Additionally, smaller businesses or teams often find Genesys Cloud overkill for their needs, with pricing reflecting its enterprise-level capabilities.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Automatic call distribution</strong></li> <li><strong>Comprehensive analytics and reporting</strong></li> <li><strong>Predictive routing powered by AI</strong></li> <li><strong>Workforce optimization</strong></li> <li><strong>Text-to-speech integration</strong></li> <li><strong>Speech-enabled IVR</strong></li> <li><strong>Callback</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>The first thing that came to our minds was that Genesys Cloud feels like having a sophisticated, enterprise-grade system. It provides a rich, omnichannel experience that is well-suited for large, complex organizations.</p> <p>The AI-powered, predictive routing ensures that customers are always connected to the right <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">agent</a>, while the comprehensive analytics provide deep insights into every interaction. Despite its advanced capabilities, they try to keep the platform user-friendly.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Genesys Cloud CX 1:</strong> $75 per agent/month billed annually</li> <li><strong>Genesys Cloud CX 2:</strong> $115 per agent/month billed annually</li> <li><strong>Genesys Cloud CX 3:</strong> $155 per agent/month billed annually</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-25 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>A lot of AI-powered features</li> <li>Scalability</li> <li>Comprehensive reporting</li> <li>Helpful, responsive support</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Time-consuming, complex setup</li> <li>Pricing</li> <li>Limited customization</li> <li>Steep learning curve</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="dialpad">11. Twilio Flex</h3> <p>Twilio Flex offers unparalleled customization, allowing businesses to build a call center that meets their exact specifications. We see it as the perfect solution for tech-savvy teams that want complete control over their customer support environment.</p> <p>Thanks to its API-driven approach, Twilio Flex integrates seamlessly with existing systems and scales effortlessly as your business grows. It’s a powerful option for organizations looking to create a truly bespoke customer service experience.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Twilio Flex User Interface.png" onover-preload="1"><img decoding="async" width="1024" height="520" alt="Twilio Flex user interface " class="wp-image-975012" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface-1024x520.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface-1024x520.png 1024w, https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface-300x152.png 300w, https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface-768x390.png 768w, https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface-1536x780.png 1536w, https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface-99x50.png 99w, https://www.liveagent.com/wp/urlslab-download/e7ae17d88303ff744ff0bb2a91a03373/Twilio-Flex-user-interface-49x25.png 49w, https://www.liveagent.com/wp/urlslab-download/ec5e927b4b3c43387ecb6153df9ba75f/Twilio-Flex-user-interface-660x335.png 660w, https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface-700x355.png 700w, https://www.liveagent.com/wp/urlslab-download/ff9a033f7fc5fd9588ed6cdba5e00dea/Twilio-Flex-user-interface-185x94.png 185w, https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface-110x56.png 110w, https://www.liveagent.com/app/uploads/2024/09/Twilio-Flex-user-interface-485x246.png 485w, https://www.liveagent.com/wp/urlslab-download/ff82f3ed8f65992d4bdfdc8d8fdb0dc5/Twilio-Flex-user-interface.png 1600w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></a><figcaption class="wp-element-caption"><a href="https://getvoip.com/uploads/Twilio-Flex-Customer-Profile.jpg" data-lightbox="gallery" title="Uploads - Twilio Flex Customer Profile.jpg">Source</a></figcaption></figure> <p>This tool stands out for its incredible flexibility and customization options. It is often a favorite for developers who want to build a bespoke contact center. We love how they can tailor every aspect of the customer experience and integrate with various third-party tools.</p> <p>Despite this, non-technical users often find the platform too complex, requiring significant development resources to unlock its full potential. We also found feedback about the steep learning curve and higher costs associated with heavy customization.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Custom IVR</strong></li> <li><strong>Google Contact Center AI</strong></li> <li><strong>Intelligent routing</strong></li> <li><strong>Programmable interface</strong></li> <li><strong>Enhanced customer view</strong></li> <li><strong>Flexible routing</strong></li> <li><strong>Real-time reports</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>Twilio Flex feels like a blank canvas on which you can create exactly what you need, offering an experience unlike any other.</p> <p>It provides an adventure tailored to those who value customization and control. This highly flexible platform allows you to build a call center that aligns perfectly with your business’s needs. The programmable interface is a dream for developers, as it offers endless possibilities for customization.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Per-hour pricing:</strong> $1.00 per active user hour</li> <li><strong>Per-user pricing:</strong> $150 per named user/month</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-26 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Unusual pricing</li> <li>Developer-friendly solution</li> <li>Highly customizable, scalable</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Pretty high per-user pricing</li> <li>No native out-of-the-box solution</li> <li>Developer dependent</li> <li>Steep learning curve</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="agile-crm">12. JustCall</h3> <p>JustCall made an impression of a straightforward and efficient cloud-based call center solution that’s easy to deploy and manage. Its features make it a solid choice for teams looking to improve customer engagement without the hassle of complex setups.</p> <p>We recommend it for small to medium-sized businesses that need a reliable way to handle inbound calls and SMS communications.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Justcall Dashboard.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/f7c22f6a8fb2995d61c34ae4edb2f425/justcall-dashboard.png 1024w, https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard-300x163.png 300w, https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard-768x417.png 768w, https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard-92x50.png 92w, https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard-46x25.png 46w, https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard-617x335.png 617w, https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard-700x380.png 700w, https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard-185x100.png 185w, https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard-110x60.png 110w, https://www.liveagent.com/app/uploads/2024/09/justcall-dashboard-485x263.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/97a1ccebbbdb9a3857f1ec29b5375435/justcall-dashboard.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="556" alt="JustCall's dashboard " class="wp-image-975041" title="" data-src="https://www.liveagent.com/wp/urlslab-download/f7c22f6a8fb2995d61c34ae4edb2f425/justcall-dashboard.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a><figcaption class="wp-element-caption"><a href="https://financesonline.com/uploads/2020/03/justcall-analytics-1024x556.png" rel="nofollow" data-lightbox="gallery" title="Uploads - 2020 - 03 - Justcall Analytics 1024x556.png">Source</a></figcaption></figure> <p>We want to highlight its ease of use and quick setup. We also appreciate its integration with popular CRM tools and reliable SMS and call features.</p> <p>Some users have, however, pointed out that its call quality can occasionally suffer during high-traffic periods. Customization options are relatively limited compared to more robust solutions, which can be a drawback for businesses looking to tailor workflows extensively.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Efficient call management</strong></li> <li><strong>AI agent assistance</strong></li> <li><strong>Smart IVR</strong></li> <li><strong>Automated call-routing</strong></li> <li><strong>Call monitoring</strong></li> <li><strong>Call whispering</strong></li> <li><strong>Automated data sync</strong></li> <li><strong>Comprehensible, yet basic analytics and reporting</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>We can tell that JustCall provides a straightforward, no-fuss experience. The platform is easy to deploy, and its core features, like click-to-call, are intuitive and effective.</p> <p>Call recording, monitoring, and whispering are seamless, and tracking interactions and improving <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer service</a> are easy. JustCall feels reliable and efficient, offering all the essential tools you need without the complexity.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Essentials plan:</strong> $19 per agent/month billed annually</li> <li><strong>Team plan:</strong> $29 per agent/month billed annually</li> <li><strong>Pro plan:</strong> $49 per agent/month billed annually</li> <li><strong>Business plan:</strong> need to contact the sales team</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-27 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Ease of use</li> <li>Affordable pricing</li> <li>SMS integration</li> <li>Good for small businesses</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Basic reporting</li> <li>Limited feature set</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="five9">13. CallHippo</h3> <p>Let’s take a closer look at CallHippo. This cost-effective, cloud-based solution provides all the essential call center features businesses need. We think it’s ideal for startups and small businesses looking for a budget-friendly option without sacrificing functionality.</p> <p>CallHippo offers a range of features, including virtual numbers, call analytics and CRM integration; it is a practical choice for businesses that need a simple yet powerful tool to manage their customer communications.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Callhippo Call Center Interface.png" onover-preload="1"><img decoding="async" width="1024" height="587" alt="CallHippo call center dashboard" class="wp-image-975070" title="" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-1024x587.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-1024x587.png 1024w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-300x172.png 300w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-768x441.png 768w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-1536x881.png 1536w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-87x50.png 87w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-44x25.png 44w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-584x335.png 584w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-697x400.png 697w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-185x106.png 185w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-110x63.png 110w, https://www.liveagent.com/app/uploads/2024/09/callhippo-call-center-interface-485x278.png 485w, https://www.liveagent.com/wp/urlslab-download/f18b715f8dbc815a826857afb3a7dbd6/callhippo-call-center-interface.png 1588w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></a><figcaption class="wp-element-caption"><a href="https://d1x9dsge91xf6g.cloudfront.net/callhippo/images/chsdkone.png" rel="nofollow" data-lightbox="gallery" title="Callhippo - Images - Chsdkone.png">Source</a></figcaption></figure> <p>We agreed that this software is well-suited for small businesses and startups due to its affordability and simplicity. Its most significant advantages are its virtual phone number options and easy-to-navigate interface. The platform is known for being straightforward, easy to get up, and quick to run.</p> <p>More advanced users find it lacks in-depth analytics and reporting tools, and the platform doesn’t offer the same level of customization or integrations as more robust solutions like Twilio Flex or Genesys Cloud. Also, some users report occasional reliability issues with call connections.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Call whispering</strong></li> <li><strong>Call routing</strong></li> <li><strong>Call screening</strong></li> <li><strong>Predictive dialer</strong></li> <li><strong>IVR</strong></li> <li><strong>Automatic call distribution</strong></li> <li><strong>Virtual phone numbers</strong></li> <li><strong>Smart DID routing</strong></li> <li><strong>Auto dialer</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>CallHippo is simple yet effective. This call center provides an easy-to-navigate user experience, even for those new to <a href="https://www.liveagent.com/call-center-software/" title="Explore a selection of the best call center software on the market. Choose the ideal call center software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">call center software</a>. The platform’s virtual numbers and IVR system make it easy to manage inbound calls efficiently, while the call queuing feature ensures that customers are never left waiting too long.</p> <p>Using CallHippo feels like having a budget-friendly tool that delivers all the essentials, making it an excellent choice for startups and small businesses.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Starter plan: </strong>€17 per agent/month billed annually</li> <li><strong>Professional plan: </strong>€28 per agent/month billed annually</li> <li><strong>Ultimate plan:</strong> €40 per agent/month billed annually</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Affordable pricing</li> <li>Easy to setup</li> <li>Multi-device access</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Difficult to scale</li> <li>Lack of integrations compared to competitors</li> <li>Poor reporting</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="callhippo">14. NICE CXone</h3> <p>NICE CXone is a top-tier platform known for its robust analytics and AI-driven customer experience tools. It’s designed for enterprises leveraging data to optimize every aspect of customer interactions.</p> <p>We particularly appreciate how NICE CXone offers deep insights into call center performance, which helps businesses identify trends and areas for improvement. Its comprehensive feature set makes it a go-to solution for organizations aiming to deliver exceptional, data-driven customer service.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - NICE CXone User Interface.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/a94596a5f0f9b943dde3e5289f6edfac/NICE-CXone-user-interface.png 823w, https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface-300x157.png 300w, https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface-768x402.png 768w, https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface-95x50.png 95w, https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface-48x25.png 48w, https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface-640x335.png 640w, https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface-700x367.png 700w, https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface-185x97.png 185w, https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface-110x58.png 110w, https://www.liveagent.com/app/uploads/2024/09/NICE-CXone-user-interface-485x254.png 485w" urlslab-lazy="yes" sizes="(max-width: 823px) 100vw, 823px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9f5a9a9f9eaf2dd815d9cdf347b1fdbb/NICE-CXone-user-interface.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="823" height="431" alt="NICE CXone user interface " class="wp-image-975099" title="" data-src="https://www.liveagent.com/wp/urlslab-download/a94596a5f0f9b943dde3e5289f6edfac/NICE-CXone-user-interface.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a><figcaption class="wp-element-caption"><a href="https://help.nice-incontact.com/content/agent/images/loc-cxainterface.png" rel="nofollow" data-lightbox="gallery" title="Content - Agent - Images - Loc Cxainterface.png">Source</a></figcaption></figure> <p>NICE CXone is widely considered an enterprise-grade powerhouse, particularly for its AI-driven insights and omnichannel routing capabilities. Users rave about its workforce management tools and the platform’s ability to handle high call volumes efficiently.</p> <p>Its detailed analytics are highly praised since they provide deep insights into customer interactions and agent performance. However, reviewers have noted that the platform can be overly complex for smaller teams or those without dedicated IT staff.</p> <p>The steep learning curve and premium pricing are often cited as drawbacks for businesses without the resources to maximize their capabilities.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Automatic call distribution system</strong></li> <li><strong>Call recording</strong></li> <li><strong>AI-driven agent assistance</strong></li> <li><strong>Workforce engagement management</strong></li> <li><strong>Customer journey orchestration</strong></li> <li><strong>Integrated third-party interaction channels</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>NICE CXone feels like a high-tech command center for <a href="https://www.liveagent.com/customer-support-glossary/customer-experience/" title="All interactions customers have with a company and its services and products are called as customer experience. Learn more about customer experience." hreflang="en-US" onover-preload="1">customer experience</a> management. The platform’s AI-driven insights and omnichannel routing make it easy to deliver personalized service at scale.</p> <p>The interface is sleek and packed with features yet remains user-friendly. It suits both seasoned professionals and newcomers. Workforce management tools optimize staffing, ensuring agents are always ready to provide top-tier service.</p> <p>Overall, using NICE CXone feels like having a cutting-edge tool that gives you complete control over the customer journey.</p> <h4 class="wp-block-heading">Pricing</h4> <p>Interactions orchestration</p> <ul class="wp-block-list"> <li><strong>Digital agent:</strong> $71 per agent/month</li> <li><strong>Voice agent:</strong> $94 per agent/month</li> <li><strong>Omnichannel agent:</strong> $110 per agent/month</li> </ul> <p>Orchestration, optimization and analytics</p> <ul class="wp-block-list"> <li><strong>Essential suite:</strong> $135 per agent/month</li> <li><strong>Core suite:</strong> $169 per agent/month</li> <li><strong>Complete suite:</strong> $209 per agent/month</li> </ul> <ul class="wp-block-list"> <li><strong>CXone Mpower:</strong> $249 per agent/month</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-29 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Robust analytics with customizable dashboards</li> <li>Scalable for large businesses with complex needs</li> <li>Reliable call quality in most regions, with excellent agent management tools</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Higher price point for smaller teams and businesses</li> <li>The learning curve can be steep for new users</li> <li>Occasional login and downtime issues</li> </ul> </div> </div> </div> <h3 class="wp-block-heading" id="twilio">15. Deskpro</h3> <p>Last but not least on our list is Deskpro. This tool stands out for its flexibility and customizable interface, which allows you to tailor the software to fit their specific workflows. This adaptability makes it a strong contender for organizations with unique support needs.</p> <p>Deskpro also integrates various support channels—email, chat, voice, and social media—into a single platform, providing a unified experience for agents and customers. It’s particularly well-suited for teams that need a powerful yet flexible solution.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface.png" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Deskpro Interface.png" onover-preload="1"><img decoding="async" width="1024" height="639" alt="Screenshot of Deskpro interface" class="wp-image-975130" title="" sizes="(max-width: 1024px) 100vw, 1024px" data-src="https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-1024x639.png" data-srcset="https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-1024x639.png 1024w, https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-300x187.png 300w, https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-768x480.png 768w, https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-1536x959.png 1536w, https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-80x50.png 80w, https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-40x25.png 40w, https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-537x335.png 537w, https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-641x400.png 641w, https://www.liveagent.com/wp/urlslab-download/e87f4af670541c081a8bc170aae0b4b6/Deskpro-interface-185x116.png 185w, https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-110x69.png 110w, https://www.liveagent.com/app/uploads/2024/09/Deskpro-interface-485x303.png 485w, https://www.liveagent.com/wp/urlslab-download/52c29e89ba968281797d2acaee24927a/Deskpro-interface.png 1600w" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></a><figcaption class="wp-element-caption"><a href="https://www.softwareadvice.com/itsm/deskpro-profile/" rel="nofollow" title="Itsm - Deskpro Profile">Source</a></figcaption></figure> <p>We believe Deskpro excels at offering a highly customizable and flexible helpdesk solution. We like its ability to support complex workflows, especially for businesses with specific or unusual requirements. Its multi-language support and robust ticketing system make it a great fit for global teams.</p> <p>However, some users have noted that the platform can be overwhelming to set up initially, with a steep learning curve for less tech-savvy users. Additionally, while powerful, its user interface could benefit from a more modern, streamlined design to improve usability.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li><strong>Customizable interface</strong></li> <li><strong>Call whispering</strong></li> <li><strong>Call listening</strong></li> <li><strong>Call barging</strong></li> <li><strong>Caller ID and history</strong></li> <li><strong>Click-to-call</strong></li> <li><strong>Detailed reports</strong></li> </ul> <h4 class="wp-block-heading">What’s it like to use?</h4> <p>Using Deskpro is like starting with a blank paper sheet that will be adjusted to your wishes. The customizable interface allows you to tailor the platform to your workflow, perfect for teams with unique requirements.</p> <p>Multi-language support makes it a go-to for global businesses, while the self-service portal empowers customers to help themselves, reducing the strain on <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">support agents</a>. Deskpro is flexible and robust, offering the tools you need while allowing you to shape the experience to your liking.</p> <h4 class="wp-block-heading">Pricing</h4> <ul class="wp-block-list"> <li><strong>Team</strong> plan: $29 per agent/month billed annually (min. 3 agents)</li> <li><strong>Professional</strong> plan: $59 per agent/month billed annually (min. 10 agents)</li> <li><strong>Enterprise</strong> plan: $99 per agent/month billed only annually (min. 25 agents)</li> </ul> <h4 class="wp-block-heading">Pros & Cons</h4> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-30 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Multibrand & multi-language tool</li> <li>Great customer support</li> <li>User-friendly interface</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Limited CRM module</li> <li>Hidden costs</li> <li>Steep learning curve</li> </ul> </div> </div> </div> <h2 id="h-a-comparison-chart-of-the-best-5-inbound-call-center-software">A comparison chart of the best 5 inbound call center software</h2> <p>That was a lot of information at once, wasn’t it? Let’s recap key insights about the top five software from our list.</p> <figure class="wp-block-table"><table class="has-fixed-layout"><thead><tr><th>Software</th><th class="has-text-align-center" data-align="center">Capterra rating</th><th>Top features</th><th class="has-text-align-center" data-align="center">Free trial</th><th class="has-text-align-center" data-align="center">Free version</th><th>Price range</th></tr></thead><tbody><tr><td><strong>LiveAgent</strong></td><td class="has-text-align-center" data-align="center">4.7</td><td>Built-in ticketing system<br>Omni-channel support<br>Call transferring, holding<br>Automatic call distribution</td><td class="has-text-align-center" data-align="center">Yes</td><td class="has-text-align-center" data-align="center">No</td><td>from $15 to $69 per agent/month billed annually</td></tr><tr><td><strong>Zendesk</strong></td><td class="has-text-align-center" data-align="center">4.4</td><td>Unified workspace<br>AI-powered automation<br>Customizable workflows</td><td class="has-text-align-center" data-align="center">Yes</td><td class="has-text-align-center" data-align="center">No</td><td>from €55 to €115 per agent/month billed annually</td></tr><tr><td><strong>CloudTalk</strong></td><td class="has-text-align-center" data-align="center">4.4</td><td>Smart&Power dialer<br>Voicemail drop<br>Three-way calling</td><td class="has-text-align-center" data-align="center">Yes</td><td class="has-text-align-center" data-align="center">No</td><td>from €25 to €50 per agent/month billed annually</td></tr><tr><td><strong>Zoho Desk</strong></td><td class="has-text-align-center" data-align="center">4.5</td><td>AI assistant Zia<br>Guided conversations<br>Performance dashboards</td><td class="has-text-align-center" data-align="center">Yes</td><td class="has-text-align-center" data-align="center">No</td><td>from €14 to €40 per agent/month billed annually</td></tr><tr><td><strong>Aircall</strong></td><td class="has-text-align-center" data-align="center">4.3</td><td>Easy CRM integration<br>After-call time<br>Call monitoring</td><td class="has-text-align-center" data-align="center">Yes</td><td class="has-text-align-center" data-align="center">No</td><td>from $30 to $50 per agent/month billed annually</td></tr></tbody></table></figure> <h2 id="h-what-should-you-look-for-when-choosing-inbound-call-center-solution">What should you look for when choosing inbound call center solution?</h2> <p>So far, we have covered many inbound call center platforms, paying attention to features, pricing, and usage. To add value, here are five key features you should focus on when choosing inbound call center software.</p> <h3 id="h-1-call-routing-and-distribution">1. Call routing and distribution</h3> <p>💡Efficient call routing ensures incoming calls are directed to the right agents based on skill, availability, or customer need. Call centers can quickly reduce wait times and improve <a href="https://www.liveagent.com/customer-satisfaction-software/" title="Increase your customer satisfaction with LiveAgent and it's built-in customer satisfaction software measurement tool Nicereply." hreflang="en-US" onover-preload="1">customer satisfaction</a> by connecting customers with the most qualified agents.</p> <h3 id="h-2-integration-capabilities">2. Integration capabilities</h3> <p>💡Without any doubt, the ability to integrate with your existing CRM, <a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">helpdesk</a>, or other business tools is crucial. Integrations streamline operations and allow agents to access customer data in real time. Doing this can provide more personalized service and resolve issues faster.</p> <h3 id="h-3-real-time-analytics-reporting">3. Real-time analytics & reporting</h3> <p>💡Valuable insights into call volumes, agent performance, and <a href="https://www.liveagent.com/academy/customer-satisfaction/" title="Learn the nitty-gritty of customer satisfaction. Why it matters. How to deal with it, and what are some of the best practices." hreflang="en-US" onover-preload="1">customer satisfaction</a> are included in real-time analytics. This feature is essential because it helps managers make data-driven decisions, optimize workforce management, and identify areas for improvement.</p> <h3 id="h-4-scalability">4. Scalability</h3> <p>💡Your software should grow with your business. Scalability ensures that as your call center expands, the software can handle increased call volumes and additional agents without compromising performance or requiring costly upgrades.</p> <h3 id="h-5-security-compliance">5. Security & Compliance</h3> <p>💡Ensuring the software meets industry standards for data protection and compliance (such as GDPR or HIPAA) is essential. Security features protect sensitive customer information, maintaining trust and safeguarding your company from legal risks.</p> <h2 class="wp-block-heading" id="conclusion">Conclusion</h2> <p>To sum it up, selecting the right inbound call center solution can dramatically improve your customer support operations, enhance agent productivity, and increase overall customer satisfaction. Each reviewed solution offers unique features catering to different business sizes and needs, from basic to advanced.</p> <p>Software like LiveAgent stands out for its feature-rich, easy-to-use platform that includes call recording, intelligent routing, and omnichannel support. Take the next step: discover how LiveAgent can streamline your call center operations. Try our call center for free for 30 days!</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Ready to elevate your inbound call center performance?</p> <p class="BlockDiscover__text">Take control of your customer interactions with LiveAgent. Start your free trial today and experience the transformation firsthand!</p> <div class="BlockDiscover__buttons"> <a href="/trial/" class="Button Button--knockout" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. 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}); } </script> <div class="ContactUs"> <button class="ContactUs__button flex flex-align-center" data-target="contactUsMenu" type="button"> <span>Contact Us</span> <div class="ContactUs__button--icon__wrap"> <svg class="ContactUs__button--icon" viewbox="0 0 55 55" xmlns="http://www.w3.org/2000/svg" xml:space="preserve"><path class="ContactUs__button--icon__path" d="M55 27.5C55 12.322 42.678 0 27.5 0S0 12.322 0 27.5 12.322 55 27.5 55 55 42.678 55 27.5ZM28.554 38.07c-2.029 2.392-4.317 5.096-7.282 5.096 1.145-1.56 1.925-3.432 2.497-5.357-7.229-1.196-12.638-5.512-12.638-10.713 0-2.549 1.768-7.594 7.593-7.594 4.733 0 8.165 3.797 8.165 8.114 0 3.276-1.56 4.473-2.444 4.473-1.04 0-1.56-.729-1.56-2.185v-7.593H20.7v.676c-.624-.624-1.56-.936-2.652-.936-4.213 0-4.889 4.213-4.889 5.565 0 1.82.936 5.617 4.889 5.617 1.3 0 2.34-.416 3.172-1.3.676 1.508 1.768 2.236 3.225 2.236 1.872 0 4.525-1.56 4.525-6.605 0-7.385-6.71-10.298-8.946-10.298C32.246 13.417 44 19.502 44 27.044c0 5.877-6.813 10.661-15.446 11.026ZM15.499 27.616c0-1.092.52-3.433 2.549-3.433 1.716 0 2.548 1.092 2.548 3.329 0 2.392-.832 3.588-2.548 3.588-1.717.052-2.549-1.144-2.549-3.484Z"></path> <defs> <lineargradient id="Gradient"> <stop offset="0%" stop-color="#ffbd39"></stop> <stop offset="100%" stop-color="#fa9531"></stop> </lineargradient> </defs> </svg> </div> </button> <nav class="ContactUs__menu--wrap hidden" data-targetid="contactUsMenu" data-hide-delay="500"> <button class="ContactUs__menu--close" data-close-target="contactUsMenu" type="button"> <svg class="icon-close"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#close"></use></svg> </button> <div class="ContactUs__status"> <p>We are available for you 24/7.<br> Feel free to contact us. </p> <ul class="ContactUs__status--info" id="contactUsStatus"> <li class="ContactUs__status ok" data-status="ok">Servers online</li> <li class="ContactUs__status outage" data-status="outage"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> <div class="message"> We are currently experiencing problems. <strong>More details</strong> </div> </li> <li class="ContactUs__status degradation" data-status="degradation"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> Servers busy </li> </ul> </div> <ul class="ContactUs__menu"> <li class="ContactUs__menu--item top"> <div class="ContactUs__menu--link fakeChatButton no-icon hidden"> <span class="fakeChatButton__text">Contact form</span> <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"> <span class="fakeChatButton__msg bottom">Please accept our cookies before sending contact form.</span> </div> <span class="ContactUs__menu--link ContactUs__menu--link__form red" onclick="showContactForm()" data-target="contactUsForm" data-close-target="contactUsMenu"> Contact form <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"> </span> </li> <li class="ContactUs__menu--item"> <button class="ContactUs__menu--link violet" onclick="contactUsMessenger();" data-close-target="contactUsMenu" rel="nofollow noopener external">Messenger<img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/messenger.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="63"></button> </li> <li class="ContactUs__menu--item whatsapp"> <button class="ContactUs__menu--link green" data-message="Hi! I am contacting you from https://www.liveagent.com/inbound-call-center-software/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="64"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Live Chat</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Please accept our cookies before we start a chat.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"> <span class="fakeChatButton__msg">Please accept our cookies before we start a chat.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="66"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>