Check your rights with products | Consumer Protection

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The Consumer Guarantees Act may protect you. Use our Consumer Rights Finder to see what consumer rights you may have to resolve it with the supplier.</p> <div class="jump-links-container" style="display:none;"> <h4>On this page </h4> <div class="jump-links"></div> </div> <div class="element dnadesign__silverstripeelementaldecisiontree__model__elementdecisiontree" id="how-to-resolve-your-product-issue"> <div class="decisiontree"> <div class="decisiontree-header"> <div class="decisiontree-title">How to resolve your product issue</div> <div class="decisiontree-intro"><p>Answer these questions to find out if you may claim a repair, refund, or replacement from the seller.</p> <p>Note: Consumer Guarantees Act (CGA) only applies to products bought from businesses, including online traders.</p></div> </div> <div class="decisiontree-main"> <div class="step step--first"> <form action="/general-help/consumer-rights-finder/products/getNextStepForAnswer#how-to-resolve-your-product-issue" method="post" class="step-form"> <div class='fieldset'> <legend class="step-legend step-legend--withcontent"> <span class="step-title"> <span class="step-number">1.</span> <span class="step-title-inner">Who sold the product?</span> </span> <div class="step-content"><p>Determine if the seller is a business (including online stores) or a private seller (like a friend or family member). The CGA applies only to business sales.</p></div> </legend> <ul class="optionset step-options"> <li> <input id="8" class="radio step-option" name="stepanswerid" type="radio" value="8" /> <label for="8">Business or other trade seller, including online stores</label> </li> <li> <input id="7" class="radio step-option" name="stepanswerid" type="radio" value="7" /> <label for="7">Private seller – for example friend, family, or someone selling their own belongings</label> </li> <li> <input id="9" class="radio step-option" name="stepanswerid" type="radio" value="9" /> <label for="9">Help me work out if it's a private or business seller</label> </li> </ul> </div> </form> <div class="nextstep" aria-live="polite"> </div> </div> </div> </div> </div> <div class="feedback"> <form id="FeedbackForm_getFeedbackForm" action="/general-help/consumer-rights-finder/products/getFeedbackForm" method="POST" enctype="application/x-www-form-urlencoded"> <p id="FeedbackForm_getFeedbackForm_error" class="message 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