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id="mega-menu-navigation-menu-link-content9d4fd8b2-747c-45ba-a8be-5bafc1ca5616" class="sf-depth-2 sf-no-children"><a href="/mailing-list" class="sf-depth-2">Mailing List</a></li></ul></li><li id="mega-menu-navigation-menu-link-contente9b95734-ee3e-4064-8b69-f24b8e29ea17" class="sf-depth-1 sf-no-children"><a href="/form/shine-website-assistant" class="sf-depth-1">Get Started</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </header> </div> </div> <div class="system-messages clearfix"> <div class="container"> <div class="row"> <div class="col-12"> <div class="region region-system-messages"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> </div> </div> </div> <div id="main-content" class="clearfix main-content"> <div> <div class="clearfix main-content__container"> <div> <section> <div class="clearfix main-content__section mt-no-opacity" data-animate-effect="fadeIn" > <div class="region region-content"> <div id="block-darkplus-content" class="clearfix block block-system block-system-main-block"> <div class="content"> <article data-history-node-id="93" about="/support" class="node node--type-mt-landing-page node--promoted node--view-mode-full clearfix"> <div class="node__container"> <div class="node__main-content clearfix"> <header class="node__header"> </header> <div class="region--dark-typography region--tint-background bg-color _none bs-pt-5 bs-pb-5 bs-mt-1 bs-mb-1"><div class="container"> <div class="layout row layout-builder__layout"> <div class="col-12"> <div class="_none clearfix block block-layout-builder block-inline-blockbasic"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h1 class="text-align-center">Contact Us</h1> <p class="text-align-center">Your SHiNE Support team is happy to assist you build and maintain your co-op鈥檚 website however you need.</p> <p class="text-align-center">Please use one of the methods below to send our support staff a message.</p> </div> </div> </div> </div> </div> </div></div><div class="region--dark-typography region--pattern bg-color _none bs-pt-5 bs-pb-5 bs-mt-1 bs-mb-1"><div class="container"> <div class="layout row layout-builder__layout"> <div class="col-12"> <div class="_none clearfix block block-layout-builder block-inline-blockmt-highlight-feature-tiles"> <h2 class="title">Your Dedicated Support Team</h2> <div class="content"> <div class="field field--name-field-mt-hft-feature field--type-entity-reference-revisions field--label-hidden field__items"> <div class="row"> <div class="col-md-6 two-columns field__item"> <div class="paragraph paragraph--type--mt-highlight paragraph--view-mode--mt-teaser-tile mt-image-fit-cover"> <h4 class="field--name-field-mt-highlight-title mt-0"><a href="mailto:support@shine.coop">Support Hours</a></h4> <div class="clearfix text-formatted field field--name-field-mt-highlight-body field--type-text-long field--label-hidden field__item"><p>Our team is available to answer requests and support your website. <a href="/form/after-hours-support">After hours support</a> is available for critical needs.</p> <p>Please note, that the SHiNE support team follows NRECA's holiday schedule and will not be available for non-critical issues on federal holidays.</p> </div> <div class="mt-button field field--name-field-mt-highlight-link field--type-link field--label-hidden field__item"><a href="mailto:support@shine.coop">Contact Support</a></div> </div> </div> <div class="col-md-6 two-columns field__item"> <div class="paragraph paragraph--type--mt-highlight paragraph--view-mode--mt-teaser-tile mt-image-fit-cover"> <h4 class="field--name-field-mt-highlight-title mt-0"><a href="mailto:support@shine.coop">We Are Here to Help</a></h4> <div class="clearfix text-formatted field field--name-field-mt-highlight-body field--type-text-long field--label-hidden field__item"><p>Use the form on this page to <a href="#contactSupport">submit a help ticket request</a>. After submitting the request you will receive an email from us with a ticket number.</p> <p>You may also reach us at <a href="mailto:support@shine.coop">support@shine.coop</a>.</p> </div> <div class="mt-button field field--name-field-mt-highlight-link field--type-link field--label-hidden field__item"><a href="mailto:support@shine.coop">Submit Ticket</a></div> </div> </div> </div> </div> </div> </div> <div class="_none clearfix block block-layout-builder block-inline-blockmt-highlight-feature-tiles"> <div class="content"> <div class="field field--name-field-mt-hft-feature field--type-entity-reference-revisions field--label-hidden field__items"> <div class="row"> <div class="col-md-6 two-columns field__item"> <div class="paragraph paragraph--type--mt-highlight paragraph--view-mode--mt-teaser-tile mt-image-fit-cover"> <h4 class="field--name-field-mt-highlight-title mt-0"><a href="tel:+18007107346">Toll Free Support</a></h4> <div class="clearfix text-formatted field field--name-field-mt-highlight-body field--type-text-long field--label-hidden field__item"><p>Our phone support can be reached at <a href="tel:1-800-710-7346">1-800-710-7346</a>. Please leave a voicemail or send us an email if you are unable to reach us during normal business hours.</p> </div> <div class="mt-button field field--name-field-mt-highlight-link field--type-link field--label-hidden field__item"><a href="tel:+18007107346">Call Support</a></div> </div> </div> <div class="col-md-6 two-columns field__item"> <div class="paragraph paragraph--type--mt-highlight paragraph--view-mode--mt-teaser-tile mt-image-fit-cover"> <h4 class="field--name-field-mt-highlight-title mt-0"><a href="/helpcenter">Help Center</a></h4> <div class="clearfix text-formatted field field--name-field-mt-highlight-body field--type-text-long field--label-hidden field__item"><p>Browse the SHiNE Help Center to find tutorial videos and other training related information. </p> <p><a id="contactSupport"> </a></p> </div> <div class="mt-button field field--name-field-mt-highlight-link field--type-link field--label-hidden field__item"><a href="/helpcenter">Visit Help Center</a></div> </div> </div> </div> </div> </div> </div> <div class="_none bs-pt-5 bs-pb-3 bs-mt-1 clearfix block block-layout-builder block-inline-blockbasic"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2 class="text-align-center" id="talktous">Help from the SHiNE Staff</h2> </div> </div> </div> <div class="region--dark-typography region--bright-background bg-color _none bs-pl-5 bs-pt-2 bs-pr-5 bs-pb-2 bs-ml-5 bs-mt-4 bs-mr-5 bs-mb-2 bs-border-width-3 bs-border-color-shine bs-border-radius-2 clearfix block block-webform block-webform-block"> <h2 class="title">Contact the Team</h2> <div class="content"> <form class="webform-submission-form webform-submission-add-form webform-submission-mt-hero-form-form webform-submission-mt-hero-form-add-form webform-submission-mt-hero-form-node-93-form webform-submission-mt-hero-form-node-93-add-form js-webform-details-toggle webform-details-toggle" data-drupal-selector="webform-submission-mt-hero-form-node-93-add-form" action="/support" method="post" id="webform-submission-mt-hero-form-node-93-add-form" accept-charset="UTF-8"> <div data-drupal-selector="edit-flexbox" class="webform-flexbox js-webform-flexbox js-form-wrapper form-wrapper" id="edit-flexbox"><div class="webform-flex webform-flex--1"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-mt-first-name form-item-mt-first-name"> <label for="edit-mt-first-name" class="js-form-required form-required">First Name</label> <input data-drupal-selector="edit-mt-first-name" type="text" id="edit-mt-first-name" name="mt_first_name" value="" size="60" maxlength="255" placeholder="First Name" class="form-text required" required="required" aria-required="true" /> </div> </div></div><div class="webform-flex webform-flex--1"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-mt-last-name form-item-mt-last-name"> <label for="edit-mt-last-name" class="js-form-required form-required">Last Name</label> <input data-drupal-selector="edit-mt-last-name" type="text" id="edit-mt-last-name" name="mt_last_name" value="" size="60" maxlength="255" placeholder="Last Name" class="form-text required" required="required" aria-required="true" /> </div> </div></div></div> <div data-drupal-selector="edit-flexbox-01" class="webform-flexbox js-webform-flexbox js-form-wrapper form-wrapper" id="edit-flexbox-01"><div class="webform-flex webform-flex--1"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-email form-type-email js-form-item-mt-email form-item-mt-email"> <label for="edit-mt-email" class="js-form-required form-required">Email</label> <input data-drupal-selector="edit-mt-email" type="email" id="edit-mt-email" name="mt_email" value="" size="60" maxlength="254" placeholder="example@domain.com" class="form-email required" required="required" aria-required="true" /> </div> </div></div><div class="webform-flex webform-flex--1"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-tel form-type-tel js-form-item-phone-number form-item-phone-number"> <label for="edit-phone-number">Phone Number</label> <input data-drupal-selector="edit-phone-number" type="tel" id="edit-phone-number" name="phone_number" value="" size="30" maxlength="128" class="form-tel" /> </div> </div></div></div> <div data-drupal-selector="edit-flexbox-02" class="webform-flexbox js-webform-flexbox js-form-wrapper form-wrapper" id="edit-flexbox-02"><div class="webform-flex webform-flex--1"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-your-cooperative form-item-your-cooperative"> <label for="edit-your-cooperative" class="js-form-required form-required">Your Cooperative</label> <input data-drupal-selector="edit-your-cooperative" type="text" id="edit-your-cooperative" name="your_cooperative" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" /> </div> </div></div><div class="webform-flex webform-flex--1"><div class="webform-flex--container"><div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-subject form-item-subject"> <label for="edit-subject">Subject</label> <input data-drupal-selector="edit-subject" type="text" id="edit-subject" name="subject" value="" size="60" maxlength="255" class="form-text" /> </div> </div></div></div> <div class="js-form-item form-item js-form-type-textarea form-type-textarea js-form-item-details form-item-details"> <label for="edit-details">Your Message</label> <div class="form-textarea-wrapper"> <textarea data-drupal-selector="edit-details" id="edit-details" name="details" rows="5" cols="60" class="form-textarea resize-vertical"></textarea> </div> </div> <div data-drupal-selector="edit-actions" class="form-actions webform-actions js-form-wrapper form-wrapper" id="edit-actions"><input class="webform-button--submit button button--primary js-form-submit form-submit" data-drupal-selector="edit-actions-submit" type="submit" id="edit-actions-submit" name="op" value="Contact SHiNE Support" /> </div> <input autocomplete="off" data-drupal-selector="form-0b5-hjoqgf0znaohv8ypxgbru9dxt7guxue03ohqgog" type="hidden" name="form_build_id" value="form-0B5-hJoQgF0ZnaoHV8YpxGBru9DXT7guXUe03OhQGOg" /> <input data-drupal-selector="edit-webform-submission-mt-hero-form-node-93-add-form" type="hidden" name="form_id" value="webform_submission_mt_hero_form_node_93_add_form" /> </form> </div> </div> </div> </div> </div></div><div class="_none"><div class="container"> <div class="layout row layout-builder__layout"> <div class="col-12"> </div> </div> </div></div> </div> </div> </article> </div> </div> </div> </div> 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