Two-Thirds of French Digital Wallets Are for Anything but Payments

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Everything but Payments </h1> <div class="post-info-right left relative article-author-box mb-2"> <div class="post-info-name"> <div class="row"> <div class="col-6 my-auto"> <span class="post-info-text small muted text-uppercase">By</span> <span class="author-name vcard fn small muted text-uppercase fw-bold" itemprop="author"> <a href="https://www.pymnts.com/author/pymnts/" title="Posts by PYMNTS" rel="author">PYMNTS</a> </span> <span class="small muted d-none d-md-inline"> | </span> <span class="small muted text-uppercase d-block d-md-inline">November 22, 2024</span> </div> <div class="col-6 text-end my-auto">  <a href="https://www.facebook.com/sharer.php?u=https://www.pymnts.com/mobile-wallets/2024/two-thirds-of-digital-wallet-users-in-france-use-them-for-everything-but-payments/&t=Two-Thirds+of+Digital+Wallet+Users+in+France+Use+Them+for+Everything+but+Payments" title="Share on Facebook"><i class="bi bi-facebook me-1 text-dark"></i></a><a 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Check it out: https://www.pymnts.com/mobile-wallets/2024/two-thirds-of-digital-wallet-users-in-france-use-them-for-everything-but-payments/"><i class="bi bi-envelope-fill ms-1 me-0 ms-1 me-md-1 text-dark"></i></a> <span class="d-none d-md-inline"> | </span> <span class="d-block d-md-inline"> <button class="d-none d-lg-inline-block noHover audioPlay border-0 px-0 article-play-button fw-normal py-1 my-0" type="button" value="Play"> <i class="bi bi-play-circle-fill mx-1 text-dark"></i></button> <button class="d-lg-none noHover audioPlay border-0 px-0 article-play-button fw-normal py-1 my-0" type="button" value="Play"><span class="listenToArticle small text-uppercase"></span><i class="bi bi-play-circle-fill text-dark mx-1"></i></button> <button class="noHover audioPause border-0 px-0 article-pause-button py-1 my-0"><i class="bi bi-pause-circle-fill text-dark mx-0"></i></button> </span> </div></div> </div> </div> <div id="post-feat-img" class="left relative mb-3"> <img class="py-desktop w-100 h-auto pymnts-featured-sm-image " width="1000" height="600" alt="64% of of French Digital Wallet Users Love Nonpayment Features" src="https://www.pymnts.com/wp-content/uploads/2024/11/digital-wallets-France-travel.jpg?w=768" /> </div> <div class="post-feat-text"> </div>  <div id="pymnts-content2296324" class="single lh-article mt-1 lnk-article"> <p><a class="editor-rtfLink" href="https://www.pymnts.com/tag/digital-wallets/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Digital wallets</span></a><span data-preserver-spaces="true"> are becoming essential tools for French consumers, especially as the country embraces the convenience of </span><a class="editor-rtfLink" href="https://www.pymnts.com/industry/mobile-payments/" target="_blank" rel="noopener"><span data-preserver-spaces="true">mobile payment</span></a><span data-preserver-spaces="true"> solutions.</span></p> <p><span data-preserver-spaces="true">In the past year, 38% of consumers in France made online purchases using their digital wallets, and younger generations, particularly </span><a class="editor-rtfLink" href="https://www.pymnts.com/trends/gen-z/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Generation Z</span></a><span data-preserver-spaces="true">, are leading the charge in expanding how these tools are used.</span></p> <p><span data-preserver-spaces="true">While digital wallets are popular for online shopping, the </span><a class="editor-rtfLink" href="https://www.pymnts.com/pymnts-intelligence/" target="_blank" rel="noopener"><span data-preserver-spaces="true">PYMNTS Intelligence</span></a><span data-preserver-spaces="true"> report “</span><a class="editor-rtfLink" href="https://www.pymnts.com/study/digital-wallets-beyond-financial-transactions-france/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Digital Wallets Beyond Financial Transactions: France Edition</span></a><span data-preserver-spaces="true">” showed how their role </span><span data-preserver-spaces="true">is expanding</span><span data-preserver-spaces="true"> beyond transactional uses, as many consumers now rely on them for </span><a class="editor-rtfLink" href="https://www.pymnts.com/tag/identity-verification/" target="_blank" rel="noopener"><span data-preserver-spaces="true">identity verification</span></a><span data-preserver-spaces="true"> and travel-related activities.</span></p> <h2><strong><span data-preserver-spaces="true">Rising Adoption of Digital Wallets for Shopping</span></strong></h2> <p><span data-preserver-spaces="true">Digital wallets are popular among French consumers, especially for online shopping. </span><a class="editor-rtfLink" href="https://www.pymnts.com/tag/millennials/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Millennials</span></a><span data-preserver-spaces="true"> are particularly active, with 43% reporting using digital wallets for online shopping — representing the highest usage rate among all age groups.</span></p> <p><span data-preserver-spaces="true">However, in-store use of digital wallets remains less common, with just 22% of consumers </span><span data-preserver-spaces="true">having used</span><span data-preserver-spaces="true"> them for in-person transactions. Gen Z is more likely to use digital wallets in-store, with 39% reporting this behavior, almost double the national average.</span></p> <p><span data-preserver-spaces="true">The rise of digital wallets for online and in-store shopping is </span><span data-preserver-spaces="true">part of</span><span data-preserver-spaces="true"> a larger trend toward mobile-first payment solutions. This reflects the desire for convenience and speed during shopping experiences, as digital wallets streamline the purchase process by eliminating the need for physical credit cards and cash.</span></p> <h2><strong><span data-preserver-spaces="true">Digital Wallets Expand Beyond Transactions for Travel and ID Verification</span></strong></h2> <p><span data-preserver-spaces="true">The use of digital wallets for nonpayment purposes is increasing, with younger consumers driving the trend. In the past year, 64% of those using digital wallets for non-transactional services reported high satisfaction.</span></p> <p><span data-preserver-spaces="true">Gen Z sits at the forefront, with 21% using their digital wallets for travel-related services like boarding passes and hotel keys, nearly double the national rate of 11%. Additionally, 10% of consumers have used digital wallets for ID verification, such as accessing public services or proving </span><span data-preserver-spaces="true">age</span><span data-preserver-spaces="true">.</span></p> <p><span data-preserver-spaces="true">This trend shows the potential for digital wallets to function as all-in-one tools for daily life, moving beyond their original financial purpose. With high satisfaction rates for non-transactional uses, consumers are viewing their digital wallets as essential to both shopping and everyday activities.</span></p> <h2><strong><span data-preserver-spaces="true">Growing Push for Digital ID Verification</span></strong></h2> <p><span data-preserver-spaces="true"><img fetchpriority="high" decoding="async" class="size-full wp-image-2296347 alignright" src="https://www.pymnts.com/wp-content/uploads/2024/11/ID-required-for-consumers-in-France.jpg" alt="ID required for consumers in France" width="620" height="529" />ID verification is another popular </span><span data-preserver-spaces="true">use</span> <span data-preserver-spaces="true">for</span><span data-preserver-spaces="true"> digital </span><span data-preserver-spaces="true">wallets</span><span data-preserver-spaces="true"> in France.</span><span data-preserver-spaces="true"> In the past year, 77% of French consumers had to verify their identities for banking transactions, product deliveries </span><span data-preserver-spaces="true">or</span><span data-preserver-spaces="true"> other services. Among these consumers, 25% needed to provide ID when receiving product deliveries, and 32% used digital wallets for banking purposes. Younger consumers, particularly Gen Z, are the most likely to engage in ID verification, with 31% </span><span data-preserver-spaces="true">of them</span><span data-preserver-spaces="true"> reporting that they had to verify their identity during exams.</span></p> <p><span data-preserver-spaces="true">As demand for digital ID solutions rises, </span><span data-preserver-spaces="true">it’s likely that more services will</span><span data-preserver-spaces="true"> begin accepting digital wallets for verification, potentially replacing physical IDs in various sectors. Younger generations, particularly Gen Z and millennials, are driving this adoption</span><span data-preserver-spaces="true">, and as</span><span data-preserver-spaces="true"> they expand their use of digital wallets for activities like event access and public services, there is growth potential in the space.</span></p> <div class="pymnt-ac76290b961b58c98cd1712861c9eba3 pymnt-bottom-of-article" id="pymnt-ac76290b961b58c98cd1712861c9eba3"></div> <div id="bottom-ad"> <div data-pymnt-trackid="2439346" data-pymnt-trackbid="1" class="pymnt-target" id="pymnt-768067126"> <script type="text/javascript"> var rnd = window.rnd || Math.floor(Math.random()*10e6); var pid848355 = window.pid848355 || rnd; var plc848355 = window.plc848355 || 0; var abkw = window.abkw || ''; var absrc = 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setInterval(() => { ++count; if (googleTracker || count > 5) { clearInterval(intervalId); console.log('tracker', googleTracker); registerPageView(url, googleTracker); return; } }, 500); } else { console.log('tracker', googleTracker); registerPageView(url, googleTracker); } } let articleIsBeingSpoken = false; function setupArticleListening(el) { let playButton = el.querySelector('.bi-play-circle-fill'); let pauseButton = el.querySelector('.bi-pause-circle-fill'); let text = el.querySelector('.lh-article').innerText; let headline = el.querySelector('h1').innerText; if (headline) text = headline + '. ' + text; if (playButton) { playButton.addEventListener('click', () => { if (!articleIsBeingSpoken || playButtonPressed !== playButton) { responsiveVoice.speak(text, "US English Male"); articleIsBeingSpoken = true; //playButtonPressed = playButton; } else { responsiveVoice.resume(); } }) } if (pauseButton) { pauseButton.addEventListener('click', () => { responsiveVoice.pause(); }) } } let subscribeIsShown = false; function setVideoSubscribeLocation() { const video = I('articleVideo'); if (!video) return; const subscribe = I('videoSubscribe'); if (!subscribe) return; const videoRect = video.getBoundingClientRect(); const subscribeRect = subscribe.getBoundingClientRect(); const xDiff = videoRect.width - subscribeRect.width; const yDiff = videoRect.height - subscribeRect.height; const xOffset = (xDiff/2) + 'px'; const yOffset = (yDiff*(1/4)) + 'px'; subscribe.style.left = xOffset; subscribe.style.top = yOffset; } function showSubscribe() { let subscribe = I('videoSubscribe'); if (!subscribeIsShown) { subscribe.classList.remove('d-none'); setVideoSubscribeLocation(); subscribe.style.opacity = 1; subscribeIsShown = true; } } function hideSubscribe() { let subscribe = I('videoSubscribe'); if(subscribeIsShown) { subscribe.classList.add('d-none'); subscribe.style.opacity = 0; subscribeIsShown = false; } } function handleTimeUpdating(e) { const video = I('articleVideo'); const ending = video.duration - 5.5; if (ending < 0) ending = 0; if (video.currentTime >= ending) { showSubscribe(); } else { hideSubscribe(); } } function handleVideoPlaying(e, video) { console.log(video); console.log ('duration', video.duration); const ending = video.duration - 5; if (ending < 0) ending = 0; video.addEventListener('timeupdate', handleTimeUpdating); } function setupVideoCallToAction () { const video = I('articleVideo'); if (!video) return; video.addEventListener('play', (e) => handleVideoPlaying(e, video)); } let userIsAuthenticated = false; function isAuthenticatedUser () { return localStorage.getItem('pymnts.authorized') ? true : false; } function processChart (id) { var chartDom = document.getElementById(id); var myChart = echarts.init(chartDom); var option; option = { grid: { containLabel: true }, title: [ { text: "Types of digital payment methods\nused in the last month", textStyle: { color: 'black', lineHeight: 22 }, x: 'center' } ], tooltip: { trigger: 'item' }, yAxis: { type: 'category', data: [ 'Another wallet', 'Other', 'Voice payments', 'QR payments', 'Face payments', 'Samsung Pay', 'Cryptocurrency', 'Walmart Pay', 'Store Card', 'EBT', 'BNPL', 'Prepaid card', 'Peer to Peer', 'Google Pay', 'Apple Pay', 'Bank transfer', 'PayPal', 'Credit card', 'Debit card' ], axisLabel: { color: 'black' }, axisTick: { show: false } }, xAxis: { type: 'value', axisLabel: { formatter: '{value}%', color: 'black' } }, series: [ { data: [ 0.9, 1.4, 3.5, 4.5, 4.7, 6.3, 7.9, 8.2, 9.1, 10.8, 11.0, 14.7, 15.4, 15.5, 20.8, 34.9, 53.2, 57.4, 64.6 ], type: 'bar', showBackground: true, itemStyle: { color: (params) => { return params.name === 'EBT' ? 'rgba(0,89,227, .4)' : 'rgba(0,89,227, .8)'; } }, backgroundStyle: { color: 'rgba(180, 180, 180, 0.2)' }, label: { show: true, position: 'right', // inside formatter: (value) => `${value.data}%` }, axisLabel: { formatter: '{value} %' } } ] }; option && myChart.setOption(option); } function insertPymntsCharts() { console.log('insertPymntsCharts'); const charts = A('.pymnts-chart'); console.log('insertPymntsCharts charts', charts) if (!charts.length) return; for (let i = 0; i < charts.length; ++i) { const chartId = charts[i].getAttribute('id'); console.log('chartId', chartId); processChart(chartId); } } async function pageIsLoaded() { console.log('pageIsLoaded', window.location.pathname); // console.log('Links', CurLinkIndex, Links); insertPymntsCharts(); // console.log('cookies', cookies); //if (window.location.search === '?emailSent=true') alert ("Verification email has been sent.\nPlease check your inbox.") setupArticleListening(document); setupVideoCallToAction(); sidebarWrap = I('sidebar-wrap'); pathTitles.push({ path: location.pathname, title: Q('h1').innerText }); triggerPageView(curPath); loadNextArticle(true); } function handleScrolling() { //console.log('handleScrolling', curArticle, curPath); let curArticleBox = null; let curArticleId = null; if (curArticle) { curArticleId = curArticle.getAttribute('id'); //console.log('curArticleId', curArticleId); curArticleBox = curArticle.getBoundingClientRect(); //console.log('curArticle box', window.innerHeight, curArticleBox) if (curArticleBox.y <= window.innerHeight) { console.group(); console.log('handleScrolling have curArticle'); document.title = curTitle; const state = { 'page_id': 1, 'user_id': 5 } history.replaceState(state, '', curPath); const urlInfo = curArticle.getAttribute('urlinfo'); console.log('curArticle urlInfo', urlInfo); let test = partialsAlreadyLoaded.indexOf(urlInfo); console.log('test', test, partialsAlreadyLoaded.length); ++test; if (test && test === partialsAlreadyLoaded.length) { curArticle = null; loadNextArticle(); } else { const urlInfo = I(curArticleId).getAttribute('urlinfo'); const url = new URL(urlInfo); triggerPageView(url.pathname); curArticle = I(`article-number-${test+1}`); curPath = curArticle.getAttribute('urlinfo'); console.log('curPath', curPath); } showingArticle = curArticleId; console.log('showingArticle', showingArticle); console.log('curArticle', curArticle); console.groupEnd(); } } // handle scrolling up if (showingArticle !== 'orig') { const showingArticleBox = I(showingArticle).getBoundingClientRect(); if (showingArticleBox.y > window.innerHeight) { let parts = showingArticle.split('-'); let num = Number(parts[2]); if (num === 1) { showingArticle = 'orig'; console.log('showingArticle', showingArticle); const url = new URL(Links.current); triggerPageView(url.pathname, true); const state = { 'page_id': 1, 'user_id': 5 } history.replaceState(state, '', Links.current); curArticle = I('article-number-1'); console.log('curArticle', curArticle); curPath = curArticle.getAttribute('urlinfo'); console.log('curPath', curPath); } else { showingArticle = `article-number-${num - 1}`; console.log('showingArticle', showingArticle); curArticle = I(`article-number-${num}`); console.log('curArticle', curArticle); curPath = curArticle.getAttribute('urlinfo'); console.log('curPath', curPath); const urlInfo = I(showingArticle).getAttribute('urlinfo'); console.log('urlinfo', urlInfo); const url = new URL(urlInfo); triggerPageView(url.pathname, true); const state = { 'page_id': 1, 'user_id': 5 } history.replaceState(state, '', urlInfo); } } } let singleContainer = I('singleContainer').getBoundingClientRect(); if (sidebarWrap) { sidebarRect = sidebarWrap.getBoundingClientRect(); sidebarTop = sidebarRect.y; sidebarBottom = sidebarRect.y + sidebarRect.height; if (sidebarFreezeTrigger && window.scrollY < sidebarFreezeTrigger) { sidebarFreezeTrigger = null; sidebarWrap.style.position = 'static'; sidebarWrap.style.bottom = 'auto'; } else if (sidebarBottom <= window.innerHeight) { if(sidebarWrap.style.position !== 'fixed') { sidebarWrap.style.position = 'fixed'; sidebarWrap.style.bottom = '0px'; sidebarWrap.style.width = `${(singleContainer.width * .25) - 24}px`; sidebarFreezeTrigger = window.scrollY; } } } } function handleVideoResizing() { console.log('videoResize'); if (subscribeIsShown) setVideoSubscribeLocation(); } document.addEventListener('fullscreenchange', handleVideoResizing, false); document.addEventListener('mozfullscreenchange', handleVideoResizing, false); document.addEventListener('MSFullscreenChange', handleVideoResizing, false); document.addEventListener('webkitfullscreenchange', handleVideoResizing, false); function pageIsResized() { if (subscribeIsShown) setVideoSubscribeLocation(); let sidebarContainer = I('sidebar-container'); if(!sidebarContainer) return; let size = 'xxl'; if(window.innerWidth < 576) size = 'xs'; else if(window.innerWidth < 768) size = 'md'; else if(window.innerWidth < 992) size = 'lg'; else if(window.innerWidth < 1200) size = 'xl'; else size = 'xxl'; console.log(size); switch(size) { case 'xs': case 'md': sidebarContainer.classList.remove('d-lg-block'); 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CINXE.COM

Two-Thirds of French Digital Wallets Are for Anything but Payments