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href="#overview">Overview</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4012 onepagepro-normal-menu"><a href="#speakers">SPEAKERS</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4011 onepagepro-normal-menu"><a href="#agenda">Agenda </a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4013 onepagepro-normal-menu"><a href="#sponsors">SPONSORS</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4013 onepagepro-normal-menu"><a href="#contact">CONTACT</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4013 web-reg"><a href="https://fortinusevents.com/registration?form=dffc2f8e-ed37-4995-b991-8f2739ba7727" target="_blank" class="popup-btn-signin">Register Now</a></li> </ul> </div> </div>  </div>  </div>  </header>  </div> <main id="primary" class="site-main"> <div class="onepagepro-page-wrapper" id="onepagepro-page-wrapper"> <div class="gdlr-core-page-builder-body"> <div class="onepagepro-page-title-wrap onepagepro-style-medium onepagepro-center-align" style='background-image: url("https://fortinusevents.com/wp-content/uploads/2024/04/CX-Global-Summit-ME-2024-1024x636.jpg");'> <div class="onepagepro-header-transparent-substitute" style="height: 226.325px;"></div> <div class="onepagepro-page-title-overlay"></div> <div class="onepagepro-page-title-container onepagepro-container"> <div class="onepagepro-page-title-content onepagepro-item-pdlr"> <h1 class="entry-title onepagepro-page-title">CX Global Summit Middle East 2024 </h1> <div class="onepagepro-page-caption">17 - 18 September 2024 , Media Rotana Dubai, UAE</div> </div> </div> </div> </div> <div class="onepagepro-outer-content-wrap" id="overview"> <div class="onepagepro-content-container onepagepro-container"> <div class=" onepagepro-sidebar-wrap clearfix onepagepro-line-height-0 onepagepro-sidebar-style-none"> <div class=" onepagepro-sidebar-center onepagepro-column-60 onepagepro-line-height"> <div class="onepagepro-content-wrap onepagepro-item-pdlr clearfix"> <div class="onepagepro-content-area"> <article id="post-1669" class="post-1669 post type-post status-publish format-standard has-post-thumbnail hentry category-masonry tag-article tag-blog tag-clients"> <div class="onepagepro-single-article"> <div class="onepagepro-single-article-content"> <div data-elementor-type="wp-post" data-elementor-id="1606" class="elementor elementor-1606" data-elementor-post-type="events"> <div class="elementor-element elementor-element-9ebb36b e-flex e-con-boxed e-con e-parent" data-id="9ebb36b" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-d88b94f elementor-widget elementor-widget-image" data-id="d88b94f" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img fetchpriority="high" decoding="async" width="9039" height="2076" src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Summit-Logo_01-Main-Coloured-copy-4.png" class="attachment-full size-full wp-image-2334" alt="" srcset="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Summit-Logo_01-Main-Coloured-copy-4.png 9039w, https://fortinusevents.com/wp-content/uploads/2024/04/CX-Summit-Logo_01-Main-Coloured-copy-4-300x69.png 300w, https://fortinusevents.com/wp-content/uploads/2024/04/CX-Summit-Logo_01-Main-Coloured-copy-4-1024x235.png 1024w, https://fortinusevents.com/wp-content/uploads/2024/04/CX-Summit-Logo_01-Main-Coloured-copy-4-768x176.png 768w, https://fortinusevents.com/wp-content/uploads/2024/04/CX-Summit-Logo_01-Main-Coloured-copy-4-1536x353.png 1536w, https://fortinusevents.com/wp-content/uploads/2024/04/CX-Summit-Logo_01-Main-Coloured-copy-4-2048x470.png 2048w" sizes="(max-width: 9039px) 100vw, 9039px" /> </div> </div> </div> </div> <div class="elementor-element elementor-element-6dfc3e7 e-flex e-con-boxed e-con e-parent" data-id="6dfc3e7" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-ccd18e2 elementor-widget elementor-widget-heading" data-id="ccd18e2" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Next-Gen CX: Powered by Breakthrough Tech</h3> </div> </div> </div> </div> <div class="elementor-element elementor-element-be32970 e-flex e-con-boxed e-con e-parent" data-id="be32970" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-edb0dcd elementor-widget elementor-widget-heading" data-id="edb0dcd" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">The highly anticipated Customer Experience (CX) event in the Middle East</h4> </div> </div> </div> </div> <div class="elementor-element elementor-element-cfb658f e-flex e-con-boxed e-con e-parent" data-id="cfb658f" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-78fcf8a elementor-widget elementor-widget-text-editor" data-id="78fcf8a" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p style="background-color: #ffffff;">By now, we’re all aware that customer experience is no longer just a fancy term—it’s the key to unlocking success in today’s competitive world. In the Middle East, customer experience is driving demand and creating phenomenal growth as customers are wanting more personalized experiences, and businesses are taking notice.</p> <p style="background-color: #ffffff;"><span style="background-color: #ffffff; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);">If you are ready to take your Customer Experience strategy to the next level, then this summit in Dubai is your one-stop event for all things customer experience!</span></p> </div> </div> </div> </div> <div class="elementor-element elementor-element-d04a0c3 e-flex e-con-boxed e-con e-parent" data-id="d04a0c3" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-2b28b57 elementor-widget elementor-widget-heading" data-id="2b28b57" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Here’s What You Can Expect at the CX Global Summit Middle East on 17-18 September 2024!</h5> </div> </div> </div> </div> <div class="elementor-element elementor-element-9a872b0 e-flex e-con-boxed e-con e-parent" data-id="9a872b0" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-ff633e9 elementor-widget elementor-widget-text-editor" data-id="ff633e9" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p style="background-color: #ffffff;">Walk through the halls with industry leaders, budget holders, influencers, passionate CX enthusiasts, and forward-thinking visionaries and be part of one of the greatest CX communities within the region. Be part of the change and discover:</p> </div> </div> </div> </div> <div class="elementor-element elementor-element-1272609 e-flex e-con-boxed e-con e-parent" data-id="1272609" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-2eb6bd8 elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="2eb6bd8" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Insights and Strategies from Industry Leaders: Craft pioneering strategies for the future of customer experience</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Real-World Case Studies: Showcase successful customer experience implementations in the Middle East right in the heart of Dubai</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Networking Opportunities: Expand your network with fellow professionals who share your passion for exceeding customer expectations.</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Utilization of Data & AI: Learn how businesses are using data to generate meaningful, tailored customer experiences on a larger scale and leveraging on AI.</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Improve Customer Journey: Reshape traditional customer engagement strategies and its impact on brand-customer relationship – an exciting frontier that promises to redefine how we interact with brands.</span> </li> </ul> </div> </div> </div> </div> <div class="elementor-element elementor-element-5592aba e-flex e-con-boxed e-con e-parent" data-id="5592aba" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-75aef31 elementor-widget elementor-widget-spacer" data-id="75aef31" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-7f56271 elementor-widget elementor-widget-heading" data-id="7f56271" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">Who Should Attend?</h4> </div> </div> </div> </div> <div class="elementor-element elementor-element-594fd17 e-flex e-con-boxed e-con e-parent" data-id="594fd17" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-ccbedb9 elementor-widget elementor-widget-image" data-id="ccbedb9" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img decoding="async" width="1490" height="446" src="https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.33.33 AM.png" class="attachment-full size-full wp-image-2369" alt="" srcset="https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.33.33 AM.png 1490w, https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.33.33 AM-300x90.png 300w, https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.33.33 AM-1024x307.png 1024w, https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.33.33 AM-768x230.png 768w" sizes="(max-width: 1490px) 100vw, 1490px" /> </div> </div> </div> </div> <div class="elementor-element elementor-element-03b3c2e e-flex e-con-boxed e-con e-parent" data-id="03b3c2e" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-db94eb4 elementor-widget elementor-widget-spacer" data-id="db94eb4" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-99d7820 elementor-widget elementor-widget-heading" data-id="99d7820" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">Industry Sectors</h4> </div> </div> </div> </div> <div class="elementor-element elementor-element-27def93 e-flex e-con-boxed e-con e-parent" data-id="27def93" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-fe8ea65 elementor-widget elementor-widget-image" data-id="fe8ea65" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img loading="lazy" decoding="async" width="1760" height="1242" src="https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.35.51 AM.png" class="attachment-full size-full wp-image-2370" alt="" srcset="https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.35.51 AM.png 1760w, https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.35.51 AM-300x212.png 300w, https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.35.51 AM-1024x723.png 1024w, https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.35.51 AM-768x542.png 768w, https://fortinusevents.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-6.35.51 AM-1536x1084.png 1536w" sizes="(max-width: 1760px) 100vw, 1760px" /> </div> </div> </div> </div> <div class="elementor-element elementor-element-866cb9b e-flex e-con-boxed e-con e-parent" data-id="866cb9b" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-e34dd72 elementor-widget elementor-widget-spacer" data-id="e34dd72" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-f95ad9a elementor-widget elementor-widget-text-editor" data-id="f95ad9a" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>The CX Global Summit Middle East 2024 will be the perfect platform to not only actively shape the future of customer experience in the Middle East but also to provide quality customer service to catapult your business to the next level.</p> <p><b>Join us and let’s make history together!</b></p> </div> </div> </div> </div> <div class="elementor-element elementor-element-237212b e-flex e-con-boxed e-con e-parent" data-id="237212b" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-0d447e9 elementor-widget elementor-widget-heading" data-id="0d447e9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 class="elementor-heading-title elementor-size-default">Big Idea Keynote Speaker</h3> </div> </div> </div> </div> <div class="elementor-element elementor-element-400baed e-flex e-con-boxed e-con e-parent" data-id="400baed" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-a7deede elementor-position-top elementor-widget elementor-widget-image-box" data-id="a7deede" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><figure class="elementor-image-box-img"><img decoding="async" src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers19-1.png" title="CX Speakers(19)" alt="" loading="lazy" /></figure><div class="elementor-image-box-content"><h5 class="elementor-image-box-title">Her Highness Sheikha Jawaher Bint Khalifa Al Khalifa</h5><p class="elementor-image-box-description">Chairperson, Green Aventurine Holding</p></div></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-1bcf67b e-flex e-con-boxed e-con e-parent" data-id="1bcf67b" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-a370208 elementor-widget elementor-widget-spacer" data-id="a370208" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> </div> </div> <a href="javascript:void(0)" class="popup-btn">Request Brochure</a> <a href="https://fortinusevents.com/registration?form=dffc2f8e-ed37-4995-b991-8f2739ba7727" target="_blank" class="popup-btn-signin mob-reg" style="margin-left:15px; color:#fff;">Register Now</a> </div> </div>  </article>  </div> </div> </div> </div> </div>  <div class="gdlr-core-pbf-wrapper " style="padding: 90px 0px 30px 0px;" id="speakers"> <div class="gdlr-core-pbf-background-wrap" style="background-color: #f5f5f5 ;"></div> <div class="gdlr-core-pbf-wrapper-content gdlr-core-js "> <div class="gdlr-core-pbf-wrapper-container clearfix gdlr-core-container"> <div class="gdlr-core-pbf-element"> <div class="gdlr-core-title-item gdlr-core-item-pdb clearfix gdlr-core-center-align gdlr-core-title-item-caption-top gdlr-core-item-pdlr"> <div class="gdlr-core-title-item-title-wrap"> <h3 class="gdlr-core-title-item-title gdlr-core-skin-title" style="font-size: 37px ;letter-spacing: 0px ;text-transform: none ;">Speakers</h3> </div> </div> </div> <div class="gdlr-core-pbf-element" style="margin-top: 25px;"> <div class="gdlr-core-gallery-item gdlr-core-item-pdb clearfix gdlr-core-gallery-item-style-grid gdlr-core-item-pdlr "> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers16-1.png" alt="Prakriti Singh" width="100%"> <div class="speakername"> <h3>Prakriti Singh</h3> <p>SVP, Head of Digital Payments & e-Commerce - EEMEA, Mastercard</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers23.png" alt="Jephin Mathew" width="100%"> <div class="speakername"> <h3>Jephin Mathew</h3> <p>Board Member – Dubai Contact Center Business Group under the patronage of Dubai Chambers </p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers42.png" alt="Sagarika Nayak" width="100%"> <div class="speakername"> <h3>Sagarika Nayak</h3> <p>Director – Customer Success & VOC, GMG</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers25.png" alt="Ankesh Agarwal " width="100%"> <div class="speakername"> <h3>Ankesh Agarwal </h3> <p>Director Group Customer Experience, Majid Al Futtaim</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers31.png" alt="Manuel Oothria Raj" width="100%"> <div class="speakername"> <h3>Manuel Oothria Raj</h3> <p>Chief Growth Officer, Clootrack</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers13-1.png" alt="Jay Dalvi" width="100%"> <div class="speakername"> <h3>Jay Dalvi</h3> <p>Business Director, Middle East, Jio Haptik</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers22-1.png" alt="Mariam Yehia" width="100%"> <div class="speakername"> <h3>Mariam Yehia</h3> <p>Senior Sales Engineer, Intercom</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers49.png" alt="Ahmed Halil" width="100%"> <div class="speakername"> <h3>Ahmed Halil</h3> <p>Director of Shared Services Center, Mrsool</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers48.png" alt="Mohamed Farghaly" width="100%"> <div class="speakername"> <h3>Mohamed Farghaly</h3> <p>Director of Operations, Mrsool</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers50-1.png" alt="Kaushik Natarajan" width="100%"> <div class="speakername"> <h3>Kaushik Natarajan</h3> <p>Head of Solutions, SurveySparrow</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers34.png" alt="Tamer Elsabrouti " width="100%"> <div class="speakername"> <h3>Tamer Elsabrouti </h3> <p>Director of Customer Care, Supercell, Iraq</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers41.png" alt="Akash Koul" width="100%"> <div class="speakername"> <h3>Akash Koul</h3> <p>Director – Growth, Projects & Advance Analytics, Etisalat</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers36.png" alt="Biju Nair" width="100%"> <div class="speakername"> <h3>Biju Nair</h3> <p>Assistant Director Customer Experience & Service Strategy Ejadah Asset Management Group </p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers29.png" alt="Kowshik Bhattacharjee" width="100%"> <div class="speakername"> <h3>Kowshik Bhattacharjee</h3> <p>Head of Service Excellence, Medcare Hospitals & Medical Centres</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers43.png" alt="Doruk Alptekin" width="100%"> <div class="speakername"> <h3>Doruk Alptekin</h3> <p>Head of RGM and Premiumization, Gulf Coca-Cola Beverages (GCCB)</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers53.png" alt="Ahmed Darrag" width="100%"> <div class="speakername"> <h3>Ahmed Darrag</h3> <p>Head of Marketing Lamborghini Abu Dhabi & Dubai</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers37.png" alt="Umar Khan" width="100%"> <div class="speakername"> <h3>Umar Khan</h3> <p> Head of Digital Marketing, Emaar</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers24-1.png" alt="Faran Niaz" width="100%"> <div class="speakername"> <h3>Faran Niaz</h3> <p>Director CX , HALA </p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers3-1.png" alt="Sonal Dawda" width="100%"> <div class="speakername"> <h3>Sonal Dawda</h3> <p>Head of Marketing & Corporate Communications, Dubai National Insurance</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers38.png" alt="Faten ElAzhary" width="100%"> <div class="speakername"> <h3>Faten ElAzhary</h3> <p>Head of Omni Customer Care Dept, Al Tayer Insignia </p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers27-1.png" alt="Mark Hirstle" width="100%"> <div class="speakername"> <h3>Mark Hirstle</h3> <p>Head of Customer Experience UAE, HSBC </p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers46-1.png" alt="Zubair Siddiqi" width="100%"> <div class="speakername"> <h3>Zubair Siddiqi</h3> <p>Head of Digital & Alliances, Zurich Insurance</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers45.png" alt="Siddharth Biswakarma" width="100%"> <div class="speakername"> <h3>Siddharth Biswakarma</h3> <p>Deputy General Manager, Aster Pharmacy</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers40.png" alt="Kaveer Maharaj" width="100%"> <div class="speakername"> <h3>Kaveer Maharaj</h3> <p> Senior Manager Loyalty, Landmark Group</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers21-1.png" alt="Shad Shahid" width="100%"> <div class="speakername"> <h3>Shad Shahid</h3> <p>Customer Lifecycle Leader, Western Union</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers50.png" alt="Dinesh Dua" width="100%"> <div class="speakername"> <h3>Dinesh Dua</h3> <p>Global CX 100 Leaders</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers26-1.png" alt="Ram Jalan" width="100%"> <div class="speakername"> <h3>Ram Jalan</h3> <p>Director Digital Transformation, Customer Journey Evolution, AI Innovations, DAMAC Properties</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/CX-Speakers25-1.png" alt="Rana Al-Maeeni" width="100%"> <div class="speakername"> <h3>Rana Al-Maeeni</h3> <p>Group Marketing Director, Maristo Hospitality</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/Safieh.png" alt="Safieh Alawadhi" width="100%"> <div class="speakername"> <h3>Safieh Alawadhi</h3> <p>Head of Client Services Priority & Private Banking, Emirates Islamic</p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15"> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb"> <img src="https://fortinusevents.com/wp-content/uploads/2024/04/Hamed-A.png" alt="Hamed Ahli" width="100%"> <div class="speakername"> <h3>Hamed Ahli</h3> <p>Head of Meydan Free Zone</p> </div> </div> </div> </div> </div> </div> </div> </div>   <div class=" onepagepro-sidebar-wrap clearfix onepagepro-line-height-0 onepagepro-sidebar-style-none" style="padding: 90px 0px 30px 0px;" id="agenda"> <div class="gdlr-core-pbf-element"> <div class="gdlr-core-title-item gdlr-core-item-pdb clearfix gdlr-core-center-align gdlr-core-title-item-caption-top gdlr-core-item-pdlr"> <div class="gdlr-core-title-item-title-wrap"> <h3 class="gdlr-core-title-item-title gdlr-core-skin-title" style="font-size: 37px ;letter-spacing: 0px ;text-transform: none ;">Agenda</h3> </div> </div> </div> <div class="gdlr-core-pbf-element" style="margin: 25px 0; "> <table class="program"> <tr> <td><strong>17 September 2024 </strong> </td> <td><h3><span style="color: #ff6600;">Main Conference Day 1 </span></h3> </td> </tr> <tr> <td><strong>08:15 </strong> </td> <td><p><strong><span class="TextRun SCXW256225386 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW256225386 BCX0">Registration and Refreshments</span></span><span class="EOP SCXW256225386 BCX0" data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></strong></p> </td> </tr> <tr> <td><strong>09:00 </strong> </td> <td><p><strong><span class="TextRun SCXW40752246 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW40752246 BCX0">Welcome Address by </span><span class="NormalTextRun SpellingErrorV2Themed SCXW40752246 BCX0">Fortinus</span><span class="NormalTextRun SCXW40752246 BCX0"> Events</span></span><span class="EOP SCXW40752246 BCX0" data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></strong></p> </td> </tr> <tr> <td><strong>09:15</strong> </td> <td><p><strong><span class="TextRun SCXW243213081 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW243213081 BCX0">Opening Remarks from the Chairperson</span></span><span class="EOP SCXW243213081 BCX0" data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></strong></p> <div class="ewa-rteLine"> <p><strong><span style="color: #0000ff;">Jephin Mathew,</span> Board Member – Dubai Contact Center Business Group under the patronage of<span style="color: #ff6600;"> Dubai Chambers</span> </strong></p> </div> </td> </tr> <tr> <td><strong>9:30 </strong> </td> <td><p><strong><span class="TextRun SCXW245417564 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW245417564 BCX0">Unraveling the Impact of Hyper-Personalization’s Customer Experience</span></span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Find out how hyper-personalization reshaping traditional customer engagement strategies and its impact on brand-customer relationship.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">What role does artificial intelligence play in shaping hyper-personalized customer experiences?</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Measuring hyper-personalization impact on customer satisfaction and loyalty?</span></li> </ul> <p><span style="color: #0000ff;"><strong>Akash Koul</strong>,</span> <strong>Director – Growth, Projects & Advance Analytics,<span style="color: #ff6600;"> Etisalat UAE </span></strong></p> </td> </tr> <tr> <td><strong>9:45</strong> </td> <td><p><strong> Big Idea Keynote: Shaping the Future of Customer Experience in the UAE</strong></p> <p><strong><span style="color: #0000ff;">Her Highness Sheikha Jawaher Bint Khalifa Al Khalifa,</span> Chairperson, <span style="color: #ff6600;">Green Aventurine Holding</span></strong></p> </td> </tr> <tr> <td><strong>10:00</strong> </td> <td><p><strong><span style="color: #ff0000;"><span class="NormalTextRun SCXW126955918 BCX0" data-ccp-parastyle="Normal (Web)">Panel </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed GrammarErrorHighlight SCXW126955918 BCX0" data-ccp-parastyle="Normal (Web)">Discussion:</span></span> Developing and Strengthening your Digital Customer Experience Roadmap</strong></p> <ul> <li>What are the key components of an effective digital customer experience roadmap?</li> <li>How can businesses adapt their digital customer experience roadmap to evolving technologies?</li> <li>Explore the challenges businesses might face when developing and implementing a digital customer experience roadmap, and how these challenges can be overcome?</li> </ul> <p><span style="color: #ff0000;"><strong>Moderator</strong></span></p> <p><strong><span style="color: #0000ff;">Biju Nair,</span> Assistant Director Customer Experience & Service Strategy, <span style="color: #ff6600;">Ejadah Asset Management Group </span></strong></p> <p><strong><span style="color: #ff0000;">Panelist:</span></strong></p> <p><strong><span class="NormalTextRun SCXW55179239 BCX0" style="color: #0000ff;">Ankesh</span><span class="NormalTextRun SCXW55179239 BCX0"><span style="color: #0000ff;"> Agarwal,</span> Director Group Customer Experience,<span style="color: #ff6600;"> Majid Al Futtaim</span></span></strong></p> <p><b><span data-contrast="none"><span style="color: #0000ff;">Prakriti Singh,</span> SVP, Head of Digital Payments & e-Commerce,<span style="color: #ff6600;"> EEMEA, Mastercard</span></span></b><span style="color: #ff6600;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><b><span data-contrast="none"><span style="color: #0000ff;">Mark Hirstle,</span> Head of Customer Experience,<span style="color: #ff6600;"> UAE, HSBC</span></span></b></p> </td> </tr> <tr> <td><strong>10:30</strong> </td> <td><p><strong>Banking on AI to Enhance Customer Experience</strong></p> <ul> <li class="x_MsoNormal">What were the driving factors toward AI adoption for Mrsool?</li> <li class="x_MsoNormal">Find out how application of AI tech to different aspects of operations can enhance workflow efficiency, increase adaptability, reduce cost which in turn improves the customers’ experience.</li> <li class="x_MsoNormal">Find out what Intercom solutions were implemented by Mrsool and what are the results they’ve seen since.”</li> </ul> <div> <p class="x_MsoNormal"><strong><span style="color: #0000ff;">Mariam Yehia,</span> Senior Sales Engineer, <span style="color: #ff6600;">Intercom</span></strong></p> </div> <div> <p class="x_MsoNormal"><strong><span style="color: #0000ff;">Ahmed Halil,</span> Director of Shared Services Center, <span style="color: #ff6600;">Mrsool </span></strong></p> </div> <div> <p class="x_MsoNormal"><strong><span style="color: #0000ff;">Mohamed Farghaly,</span> Director of Operations,<span style="color: #ff6600;"> Mrsool</span></strong></p> </div> </td> </tr> <tr> <td><strong>11:00 </strong> </td> <td><p><strong><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">Elevating Customer Experiences on WhatsApp with GenAI</span></strong></p> <ul> <li>WhatsApp is more than a messaging app that offers real-time, personalized, and interactive experiences through features like WhatsApp Flows, rich media, and AI integration.</li> <li>Personalized product recommendations, customized offers, and human-like support – GenAI helps brands connect with customers on a deeper level.</li> <li>GenAI automates FAQs such as order updates, abandoned cart reminders, and follow-up offers, and uses historical customer data to personalize interactions and drive higher engagement and conversions.</li> </ul> <p><strong><span style="color: #0000ff;">Jay Dalvi,</span> Business Director – Middle East, <span style="color: #ff6600;">Jio Haptik</span></strong><span style="color: #ff6600;" data-ccp-props="{"201341983":0,"335559739":200,"335559740":240}"> </span></p> </td> </tr> <tr> <td><strong>11:15</strong> </td> <td><p><b><span data-contrast="none">Networking Tea Break</span></b><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559685":-180,"335559739":0,"335559740":240}"> </span></p> </td> </tr> <tr> <td><strong>11:45</strong> </td> <td><p><strong><span style="color: #ff0000;"><span class="NormalTextRun SCXW126955918 BCX0" data-ccp-parastyle="Normal (Web)">Panel </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed GrammarErrorHighlight SCXW126955918 BCX0" data-ccp-parastyle="Normal (Web)">Discussion:</span></span> <span class="NormalTextRun SCXW126955918 BCX0" data-ccp-parastyle="Normal (Web)">Omni-Channel Synergy: Elevating Customer Experience Across Every Touchpoint</span></strong></p> <ul style="font-weight: 400;"> <li data-leveltext="•" data-font="Calibri" data-listid="22" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Discover how to integrate digital and physical channels for seamless customer interactions.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> <li data-leveltext="•" data-font="Calibri" data-listid="22" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Leveraging data analytics to optimize omni-channel customer journeys and experiences.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> <li data-leveltext="•" data-font="Calibri" data-listid="22" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Find out how to balance automation and human touch-points for personalized and empathetic.</span></li> </ul> <p><span style="color: #ff0000;"><b>Moderator: </b></span></p> <p><span style="color: #0000ff;"><b>Siddharth Biswakarma, </b></span><strong>Head of Customer Experience</strong><b><span data-contrast="none"><strong>,</strong><span style="color: #ff6600;"> Aster Retail UAE</span></span></b></p> <p><span style="color: #ff0000;"><strong>Panelist:</strong></span></p> <p><strong><span style="color: #ff6600;"><span style="color: #0000ff;">Faten ElAzhary</span>,</span> Head of Omni Customer Care Department, <span style="color: #ff6600;">Al Tayer Insignia</span></strong></p> <p><strong><span style="color: #0000ff;">Sonal Dawda,</span> Head of Marketing & Corporate Communications, <span style="color: #ff6600;">Dubai National Insurance</span></strong></p> <p><strong><span style="color: #0000ff;">Akash Koul,</span> Director – Growth, Projects & Advance Analytics, <span style="color: #ff6600;">Etisalat UAE</span></strong></p> <p><b><span data-contrast="none"><span style="color: #0000ff;">Tamer Elsabrouti,</span> Director Customer Care, <span style="color: #ff6600;">Supercell Network, Iraq</span></span></b></p> </td> </tr> <tr> <td><strong>12:15</strong> </td> <td><p><strong><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">CX Unveiled: Tracing the Origins and Future of Customer Experience</span></strong></p> <ul> <li>Origins of Customer Experience – Initial emphasis on customer-centric approaches in digital transformation.</li> <li>Evolution of Customer Experience – A focus on delivering real-time, personalized, and seamless interactions.</li> <li>The Future of Customer Experience – Embracing AI-driven strategies, with customer experience positioned as a strategic imperative.</li> </ul> <p><strong><span style="color: #0000ff;">Manuel Oothria Raj,</span> Chief Growth Officer, <span style="color: #ff6600;">Clootrack</span></strong></p> </td> </tr> <tr> <td><strong>12.45</strong> </td> <td><p><strong><span style="color: #ff0000;"><span style="color: #000000;">INTERACTIVE ROUNDTABLE DISCUSSION</span> </span></strong></p> <p>With a total of 3 interactive roundtables topics on pressing issues, delegates will rotate at each session and will be able to participate and deep-dive into problems and solutions on every roundtable spread throughout the two days. You will walk away with thought leaderships from the subject matter experts at each table.</p> <p><span style="color: #ff0000;"><b>Table 1:</b></span> <b><span data-contrast="none">Innovation to Transform your End-to-End CX</span></b><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">What are the building blocks of a successfully end-to-end CX</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Balancing customer empathy with technology.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Identifying gaps and designing innovative solutions to fill them<b>. </b></span></li> </ul> <p><b><span data-contrast="none"><span style="color: #ff0000;">Facilitator:</span> </span></b></p> <p><strong><span class="TextRun SCXW264744976 BCX2" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span style="color: #0000ff;"><span class="NormalTextRun SCXW264744976 BCX2">Tamer </span><span class="NormalTextRun SpellingErrorV2Themed SCXW264744976 BCX2">Elsabrouti</span></span><span class="NormalTextRun SCXW264744976 BCX2"><span style="color: #0000ff;">,</span> Director Customer Care, <span style="color: #ff6600;">Supercell Network, Iraq</span></span></span></strong></p> <p><span style="color: #ff0000;"><b> </b><b>Table 2: </b></span><b><span data-contrast="none">Design Thinking your Customers’ Journey</span></b><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="•" data-font="Calibri" data-listid="24" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Developing digital transformation initiative with a design thinking-led approach.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> <li data-leveltext="•" data-font="Calibri" data-listid="24" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Breaking down silos for holistic customer-centricity.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> <li data-leveltext="•" data-font="Calibri" data-listid="24" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Discover how design thinking can help bridge the empathy gap with customers.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> </ul> <p><span style="color: #ff0000;"><b>Facilitator:</b></span></p> <p><strong><span style="color: #0000ff;">Sonal Dawda,</span> Head of Marketing & Corporate Communications, <span style="color: #ff6600;">Dubai National Insurance</span></strong></p> <p><b><span data-contrast="none"><span style="color: #ff0000;">Table 3:</span> Future of Omnichannel Customer Experience</span></b><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[2938],"469777927":[0],"469777928":[1]}"> </span></p> <ul> <li>Are you struggling to prioritize your omnichannel deployments or to align your technology investments with your long-term strategies?</li> <li>Explore the nuances of harnessing omnichannel best practices to craft a CX strategy that forges deeper connections with your customers and prospects.</li> </ul> <p><span style="color: #ff0000;"><b>Facilitator:</b></span></p> <p><strong><span style="color: #0000ff;">Faten ElAzhary,</span> Head of Omni Customer Care Department, </strong><span style="color: #ff6600;"><strong>Al Tayer Insignia</strong></span></p> </td> </tr> <tr> <td><strong>13:15</strong> </td> <td><p><strong>Navigating the Digital Dialogue: The Future of Reputation Management with AI and Social Media Listening</strong></p> <p><strong><span style="color: #0000ff;">Kaushik Natarajan,</span> Head of Solutions, <span style="color: #ff6600;">SurveySparrow</span></strong></p> </td> </tr> <tr> <td><strong>13:45</strong> </td> <td><p><strong>Building a Resilient Contact Center: Combatting Agent Churn & Retaining Talent</strong></p> <ul> <li>Engage your customer service agents by connecting them with the big-picture CX mission of the company.</li> <li>Empower your agents by equipping them with tools and contextual data that they need to provide rewarding and delightful experiences</li> </ul> <p><span style="color: #0000ff;"><strong>Sagarika Nayak</strong>,</span> <strong>Director – Customer Success & VOC,</strong> <span style="color: #ff6600;"><strong>GMG</strong></span></p> </td> </tr> <tr> <td><strong>14.00</strong> </td> <td><p><b><span data-contrast="none">Customer Experience in Healthcare: Improving Patient Satisfaction</span></b><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="39" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Find out how personalization can be achieved in healthcare</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="39" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">What are the current CX efforts in healthcare?</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="39" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Understand how accumulating and utilizing data can provide a singular view of patient</span><span data-contrast="none">.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> </ul> <p><b><span data-contrast="none"><span style="color: #0000ff;">Kowshik Bhattacharjee, </span>Head of Service Excellence, <span style="color: #ff6600;">Medcare Hospitals & Medical Centers</span></span></b><span style="color: #ff6600;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </td> </tr> <tr> <td><strong>14:15</strong> </td> <td><p><strong><span class="TextRun SCXW126668760 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW126668760 BCX0"><span class="TextRun SCXW194267187 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW194267187 BCX0">Closing remarks from the Chairperson & </span></span>Networking </span><span class="NormalTextRun SCXW126668760 BCX0">Lunch</span><span class="NormalTextRun SCXW126668760 BCX0"> Break</span></span><span class="EOP SCXW126668760 BCX0" data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559685":-180,"335559731":180,"335559739":0,"335559740":240}"> </span></strong></p> </td> </tr> <tr> <td><strong>14:30</strong> </td> <td><p><b><span data-contrast="none">End of Conference Day 1</span></b><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> </td> </tr> <tr> <td><strong>18 September 2024 </strong> </td> <td><h3><span style="color: #ff6600;">Main Conference Day 2</span></h3> </td> </tr> <tr> <td><strong>09:20 </strong> </td> <td><p><strong><span class="TextRun SCXW102975755 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW102975755 BCX0">Welcome Back Remarks from the Chairperson</span></span></strong></p> <p><strong><span style="color: #0000ff;">Jephin Mathew,</span> Board Member – Dubai Contact Center Business Group under the patronage of <span style="color: #ff6600;">Dubai Chambers</span></strong></p> </td> </tr> <tr> <td><strong>9:30</strong> </td> <td><p><b>Tools, Techniques and Processes: The Magic Recipe for CX Success</b></p> <ul style="font-weight: 400;"> <li> <div class="x_elementToProof">Follow a recipe that outlines the key ingredients for success and details the steps required to serve up ROI-driven results.</div> </li> <li> <div class="x_elementToProof">Understand and meet customer expectations</div> </li> <li> <div class="x_elementToProof">Enhance customer loyalty.</div> </li> </ul> <p><span class="TextRun SCXW221060442 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW221060442 BCX0" data-ccp-parastyle="Normal (Web)"><strong><span style="color: #0000ff;">Shad Shahid</span> Customer Lifecycle Leader,</strong></span><span style="color: #ff6600;"><strong><span class="NormalTextRun SCXW221060442 BCX0" data-ccp-parastyle="Normal (Web)"> Western Union</span></strong></span></span></p> </td> </tr> <tr> <td><strong>09.45</strong> </td> <td><p><strong><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">Storytelling Defines CX</span></strong></p> <ul> <li>Why does storytelling matter in CX?</li> <li>Ways to use storytelling in improving CX.</li> </ul> <p><b><span data-contrast="none"><span style="color: #0000ff;">Faran Niaz,</span> Director CX, <span style="color: #ff6600;">HALA</span></span></b><span style="color: #ff6600;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></p> </td> </tr> <tr> <td><strong>10:00</strong> </td> <td><p><strong>Luxury CX: An elevated and hyper personalized approach for brands seeking Excellence.</strong></p> <ul> <li>Why CX falls short on Luxury unless we change our approach.</li> <li>Understanding the Role of technology in Luxury CX.</li> <li>Find out how Luxury brands are leveraging on CX to design more intentional experiences.</li> </ul> <p><strong><span style="color: #0000ff;">Natalia Jaramillo,</span> <span style="color: #ff6600;">Customer Experience Professionals Association (CXPA)</span></strong></p> </td> </tr> <tr> <td><strong>10:15</strong> </td> <td><p><strong>Reserved for Meydan Free Zone</strong></p> <p><strong><span style="color: #0000ff;">Hamed Ali,</span> <span style="color: #ff6600;">Head of Meydan Free Zone</span></strong></p> </td> </tr> <tr> <td><strong>10:25</strong> </td> <td><p><span class="TextRun SCXW24470659 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW24470659 BCX0"><strong>INTERACTIVE ROUNDTABLE DISCUSSION</strong></span></span></p> <p><span class="TextRun SCXW24470659 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW24470659 BCX0">With a total of 3</span><span class="NormalTextRun SCXW24470659 BCX0"> interactive </span><span class="NormalTextRun SCXW24470659 BCX0">roundtables</span><span class="NormalTextRun SCXW24470659 BCX0"> topics on pressing issues, delegates will rotate at each session and will be able to </span><span class="NormalTextRun SCXW24470659 BCX0">participate</span><span class="NormalTextRun SCXW24470659 BCX0"> and </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW24470659 BCX0">deep-dive</span><span class="NormalTextRun SCXW24470659 BCX0"> into problems and solutions on every roundtable spread throughout the two days. You will walk away with thought </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW24470659 BCX0">leaderships</span><span class="NormalTextRun SCXW24470659 BCX0"> from the subject matter experts at each table.</span></span><span class="EOP SCXW24470659 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span style="color: #ff0000;"><b>Table 1:</b> </span><b><span data-contrast="none">Innovation to Transform your End-to-End CX</span></b><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">What are the building blocks of a successfully end-to-end CX</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Balancing customer empathy with technology.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Identifying gaps and designing innovative solutions to fill them</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">.<br /> </span></li> </ul> <p><span style="color: #ff0000;"><b>Facilitator: </b></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span style="color: #0000ff;">Tamer Elsabrouti,</span> Director of Customer Care, <span style="color: #ff6600;">Supercell Network, Iraq</span></strong></p> <p><span style="color: #ff0000;"><b>Table 2: </b></span><b><span data-contrast="none">Design Thinking your Customers’ Journey</span></b><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="•" data-font="Calibri" data-listid="24" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Developing digital transformation initiative with a design thinking-led approach</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="•" data-font="Calibri" data-listid="24" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Breaking down silos for holistic customer-centricity</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="•" data-font="Calibri" data-listid="24" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">Discover how design thinking can help bridge the empathy gap with customers</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><span style="color: #ff0000;"><b>Facilitator: </b></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":0,"335559740":240}"> </span></p> <p><b><span data-contrast="none"><span style="color: #ff6600;"><span style="color: #0000ff;">Kaveer Maharaj,</span> </span></span></b><strong>Head of Loyalty,</strong><span style="color: #ff6600;"> <b>Landmark Group </b></span></p> <p><b><span data-contrast="none"><span style="color: #ff0000;">Table 3:</span> Future of Omnichannel Customer Experience</span></b><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[2938],"469777927":[0],"469777928":[1]}"> </span></p> <ul> <li>Are you struggling to prioritize your omnichannel deployments or to align your technology investments with your long-term strategies?</li> <li>Explore the nuances of harnessing omnichannel best practices to craft a CX strategy that forges deeper connections with your customers and prospects.</li> </ul> <p><span style="color: #ff0000;"><b>Facilitator: </b></span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span style="color: #0000ff;">Faten ElAzhary,</span> Head of Omnicare Dept,<span style="color: #ff6600;"> Al Tayer Insignia</span></strong></p> <p><b><span data-contrast="none"><span style="color: #0000ff;">Faran Niaz,</span> Director CX, <span style="color: #ff6600;">HALA</span></span></b><span style="color: #ff6600;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></p> </td> </tr> <tr> <td><strong>11:00</strong> </td> <td><p><strong><span class="TextRun SCXW254676845 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW254676845 BCX0">Networking Tea Break</span></span></strong></p> </td> </tr> <tr> <td><strong>11:30</strong> </td> <td><p><b><span data-contrast="none">Panel Discussion: </span></b><b><span data-contrast="none">Personalizing CX and Ensuring the Data Protection</span></b><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Find out how can data-driven personalization enhance trust without compromising privacy?</span></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Explore ways to properly manage data through transparency and obtain proper consent.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">While investing in personalization, what is your corresponding investment in privacy?</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong><span style="color: #ff0000;">Moderator: </span></strong></p> <p><strong><span style="color: #0000ff;">Manuel Oothria Raj,</span> Chief Growth Officer, <span style="color: #ff6600;">Clootrack Software Labs </span></strong></p> <p><strong><span style="color: #ff0000;">Panelist: </span></strong></p> <p><b><span data-contrast="none"><span style="color: #0000ff;">Zubair Siddiqi</span>, Head of Digital and Alliances, <span style="color: #ff6600;"> Zurich Insurance</span></span></b><span style="color: #ff6600;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><b><span data-contrast="none"><span style="color: #0000ff;">Shad Shahid,</span> Customer Lifecycle Leader, <span style="color: #ff6600;">Western Union</span></span></b><span style="color: #ff6600;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><b><span data-contrast="none"><span style="color: #0000ff;">Dinesh Dua,</span> Global CX 100 Leaders</span></b><span style="color: #ff6600;"><strong> </strong></span></p> <p><b><span data-contrast="none"><span style="color: #0000ff;">Safieh Alawadhi</span></span></b><b><span data-contrast="none"><span style="color: #0000ff;">,</span> Head of Client Services, Priority & Private Banking, <span style="color: #ff6600;">Emirates Islamic</span></span></b></p> </td> </tr> <tr> <td><strong>12:10</strong> </td> <td><p><b><span data-contrast="none">Amplifying Voices: Navigating the Future Through Advanced Voice of Customer Strategies</span></b><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Learn how to harness AI-driven sentiment analysis for deep customer insights.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Integrating real-time feedback loops into product development and innovation.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Find out how companies are leveraging social media and online reviews for comprehensive customer sentiment analysis.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> </ul> <p><span data-contrast="none"><strong><span style="color: #0000ff;">Dinesh Dua, </span>Global CX 100 Leaders</strong></span></p> </td> </tr> <tr> <td><strong>12:20</strong> </td> <td><p><strong><span class="TextRun SCXW21378134 BCX0" lang="EN-MY" xml:lang="EN-MY" data-contrast="none"><span class="NormalTextRun SCXW21378134 BCX0"><span style="color: #ff0000;"><span class="word">P<span class="changedDisabled">a</span><span class="changedDisabled">n</span><span class="changedDisabled">e</span><span class="changedDisabled">l</span></span> <span class="word">D<span class="changedDisabled">i</span><span class="changedDisabled">s</span><span class="changedDisabled">c</span><span class="changedDisabled">u</span><span class="changedDisabled">s</span><span class="changedDisabled">s</span><span class="changedDisabled">i</span><span class="changedDisabled">o</span><span class="changedDisabled">n: </span></span></span></span></span></strong><strong>Developing a Customer Centric Marketing Strategy</strong></p> <ul> <li>Going beyond the phrase, Putting Customer First, to implementing a marketing strategy that builds trust, fosters loyalty, and keeps customers coming back for more.</li> <li>Do marketers have a detailed visualization of your customers’ interactions with your brand across all touchpoints.</li> <li>Learn how incorporating user-generated content into marketing for authentic customer connections can drive revenue growth.</li> </ul> <p><span style="color: #ff0000;"><strong>Moderator:</strong></span></p> <p><strong><span style="color: #0000ff;">Natalia Jaramillo,</span> <span style="color: #ff6600;">Customer Experience Professionals Association (CXPA)</span></strong></p> <p><span style="color: #ff0000;"><strong>Panelist:</strong></span></p> <p><span style="color: #0000ff;"><b>Umar Khan,</b></span> <strong>Head of Digital Marketing, </strong><span style="color: #ff6600;"><b>Emaar</b></span></p> <p><strong><span style="color: #0000ff;"><span class="NormalTextRun SCXW107584129 BCX8">Ahmed </span><span class="NormalTextRun SpellingErrorV2Themed SCXW107584129 BCX8">Darrag</span></span><span class="NormalTextRun SCXW107584129 BCX8"><span style="color: #0000ff;">,</span> Head of Marketing, <span style="color: #ff6600;">Lamborghini Abu Dhabi </span></span><span class="NormalTextRun SCXW107584129 BCX8" style="color: #ff6600;">& Dubai</span></strong></p> </td> </tr> <tr> <td><strong>13:00</strong> </td> <td><p><strong><span class="NormalTextRun SCXW175999110 BCX0">Turning Loyalty to Advocacy</span><span class="NormalTextRun SCXW175999110 BCX0"> to Create Sustainable Growth </span><span class="NormalTextRun SCXW175999110 BCX0">& Customer Retention</span></strong></p> <ul style="font-weight: 400;"> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Are your customer advocacy programs effective and aligned with your business goals?</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Moving beyond transactional, centered on reward-based programs and incentives, to a dynamic, active customer engagement and commitment to the brand.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Find out how customer advocacy help reduce churn rates and increase the stability of the customer base.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br /> </span></li> </ul> <p><span style="color: #0000ff;"><strong>Tamer Elsabrouti</strong></span><strong>, Director of Customer Care, </strong><span style="color: #ff6600;"><strong>Supercell Network, Iraq</strong></span></p> </td> </tr> <tr> <td><strong>13:10</strong> </td> <td><p><b>Maximizing Social Media and Elevating Customer Experience </b></p> <ul style="font-weight: 400;"> <li data-leveltext="•" data-font="Calibri" data-listid="23" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1">How companies can use social media to engage with customers.</li> <li data-leveltext="•" data-font="Calibri" data-listid="23" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1">What are the challenges in using Social Media.</li> <li data-leveltext="•" data-font="Calibri" data-listid="23" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1">Tips and tricks for marketers.</li> </ul> <p class="text-heading-xlarge inline t-24 v-align-middle break-words"><strong><span style="color: #0000ff;">Rana Al-Maeeni,</span> Group Marketing Director, <span class="t-14 t-normal" style="color: #ff6600;"><span aria-hidden="true">Maristo Hospitality</span></span></strong></p> </td> </tr> <tr> <td><strong>13:25</strong> </td> <td><p><strong><span class="TextRun SCXW79864023 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW79864023 BCX0">Closing remarks from the Chairperson and End of Conference</span></span><span class="EOP SCXW79864023 BCX0" data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></strong></p> <p><strong><span class="TextRun SCXW148034508 BCX2" lang="EN-US" style="color: #0000ff;" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW148034508 BCX2">J</span></span><span class="TextRun SCXW148034508 BCX2" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW148034508 BCX2" style="color: #0000ff;">ephin </span><span class="NormalTextRun SCXW148034508 BCX2"><span style="color: #0000ff;">Matthew,</span> </span><span class="NormalTextRun SCXW148034508 BCX2">Board</span><span class="NormalTextRun SCXW148034508 BCX2"> Member – Dubai Contact Center Business Group under the patronage of  <span style="color: #ff6600;">Dubai Chambers</span></span></span></strong></p> </td> </tr> <tr> <td><strong>13:40</strong> </td> <td><p><strong>Networking Lunch Break & <span class="TextRun SCXW181594404 BCX2" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW181594404 BCX2">Closing Remarks from Chairperson</span></span></strong></p> </td> </tr> <tr> <td><strong>14:40</strong> </td> <td><p><strong>End Of Conference</strong></p> </td> </tr> </table> </div> <p> <a href="javascript:void(0)" class="popup-btn" style="margin-top: 25px; display: initial;">Request Brochure</a> </p> </div>     <div class=" onepagepro-sidebar-wrap clearfix onepagepro-line-height-0 onepagepro-sidebar-style-none" style="padding: 90px 0px 30px 0px;" id="sponsors"> <div class="gdlr-core-pbf-element"> <div class="gdlr-core-title-item gdlr-core-item-pdb clearfix gdlr-core-center-align gdlr-core-title-item-caption-top gdlr-core-item-pdlr"> <div class="gdlr-core-title-item-title-wrap"> <h4 class="gdlr-core-title-item-title gdlr-core-skin-title" style="font-size: 37px ;letter-spacing: 0px ;text-transform: none ;">Silver Sponsors</h4> </div> </div> </div> <div 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</div> </div> </div> <div class="gdlr-core-blog-item-holder gdlr-core-js-2 clearfix" data-layout="fitrows"> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-30 "> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb sp-content"> <div class="gdlr-core-blog-thumbnail gdlr-core-media-image gdlr-core-opacity-on-hover gdlr-core-zoom-on-hover" style="margin-bottom: 20px;"> <img src="https://fortinusevents.com/wp-content/themes/fortinus/assets/images/sp01.jpg"> </div> <div class="gdlr-core-skin-e-background gdlr-core-js" data-sync-height="blog-grid-with-frame" style="height: 315px;"> <h3 class="gdlr-core-blog-title gdlr-core-skin-title" style="font-size: 20px ;font-weight: 700 ;letter-spacing: 0px ;">GENERATE NEW, QUALIFIED LEADS </h3> <p> Access motivated influencers and authorised buyers at the point where they are making purchasing decisions to further their strategies. Be in the right place at the right time to influence which vendor they choose. <div class="clear"></div> </p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-30 "> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb sp-content"> <div class="gdlr-core-blog-thumbnail gdlr-core-media-image gdlr-core-opacity-on-hover gdlr-core-zoom-on-hover" style="margin-bottom: 20px;"> <img src="https://fortinusevents.com/wp-content/themes/fortinus/assets/images/sp02.jpg"> </div> <div class="gdlr-core-skin-e-background gdlr-core-js" data-sync-height="blog-grid-with-frame" style="height: 315px;"> <h3 class="gdlr-core-blog-title gdlr-core-skin-title" style="font-size: 20px ;font-weight: 700 ;letter-spacing: 0px ;">DEMONSTRATE THOUGHT LEADERSHIP </h3> <p> Take centre stage in front of a captive and targeted audience and demonstrate the expertise and market knowledge necessary to ensure they choose you as their preferred vendor. <div class="clear"></div> </p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-30 "> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb sp-content"> <div class="gdlr-core-blog-thumbnail gdlr-core-media-image gdlr-core-opacity-on-hover gdlr-core-zoom-on-hover" style="margin-bottom: 20px;"> <img src="https://fortinusevents.com/wp-content/themes/fortinus/assets/images/sp03.jpg"> </div> <div class="gdlr-core-skin-e-background gdlr-core-js" data-sync-height="blog-grid-with-frame" style="height: 315px;"> <h3 class="gdlr-core-blog-title gdlr-core-skin-title" style="font-size: 20px ;font-weight: 700 ;letter-spacing: 0px ;">ENGAGE WITH KEY DECISION-MAKERS AND INFLUENCERS </h3> <p> As a key sponsor you will be in a position to have face-to-face meetings with existing and potential clients in an environment that is set up for business conversations and interaction. <div class="clear"></div> </p> </div> </div> </div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-30 "> <div class="gdlr-core-blog-grid gdlr-core-blog-grid-with-frame gdlr-core-item-mgb sp-content"> <div class="gdlr-core-blog-thumbnail gdlr-core-media-image gdlr-core-opacity-on-hover gdlr-core-zoom-on-hover" style="margin-bottom: 20px;"> <img src="https://fortinusevents.com/wp-content/themes/fortinus/assets/images/sp04.jpg"> </div> <div class="gdlr-core-skin-e-background gdlr-core-js" data-sync-height="blog-grid-with-frame" style="height: 315px;"> <h3 class="gdlr-core-blog-title gdlr-core-skin-title" style="font-size: 20px ;font-weight: 700 ;letter-spacing: 0px ;">POSITION YOUR COMPANY BRAND FRONT OF MIND </h3> <p> Stand out on an elevated platform with a heightened presence. Be the brand that springs to mind when choosing solutions. Be the ‘go to’ company through maximum recognition and exposure at the events. <div class="clear"></div> </p> </div> </div> </div> </div> </div>   <div class="gdlr-core-pbf-wrapper " style="padding: 50px 0px"> <div class="gdlr-core-pbf-background-wrap" style="background-color: #f5f5f5 ;"></div> <div class="gdlr-core-pbf-wrapper-content gdlr-core-js "> <div class="gdlr-core-pbf-wrapper-container clearfix gdlr-core-container"> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-45 "><p>We have a diverse range of sponsorship opportunities available; simply request a prospectus and a member of the sponsorship team will reach out to work with you to tailor a sponsorship package that best suits your business objectives. For more information email: <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="6900070f06290f061b1d00071c1a0c1f0c071d1a470a0604">[email protected]</a></p></div> <div class="gdlr-core-item-list gdlr-core-item-pdlr gdlr-core-column-15 gdlr-core-center-align"><a href="javascript:void(0)" class="popup-btn">Request Prospectus</a> </div> </div> </div> </div> </div> </div>  <div class="gdlr-core-pbf-wrapper " style="padding: 90px 0px 60px 0px;" data-skin="contact" id="contact"> <div class="gdlr-core-pbf-background-wrap"></div> <div class="gdlr-core-pbf-wrapper-content gdlr-core-js "> <div class="gdlr-core-pbf-wrapper-container clearfix gdlr-core-container"> <div class="gdlr-core-pbf-column gdlr-core-column-15 gdlr-core-column-first"> <div class="gdlr-core-pbf-column-content-margin gdlr-core-js " style="padding: 5px 0px 0px 0px;"> <div class="gdlr-core-pbf-background-wrap"></div> <div class="gdlr-core-pbf-column-content clearfix gdlr-core-js "> <div class="gdlr-core-pbf-element"> <div class="gdlr-core-title-item gdlr-core-item-pdb clearfix gdlr-core-left-align gdlr-core-title-item-caption-top gdlr-core-item-pdlr" style="padding-bottom: 45px ;"> <div class="gdlr-core-title-item-title-wrap"> <h3 class="gdlr-core-title-item-title gdlr-core-skin-title" style="font-size: 20px ;font-weight: bold ;letter-spacing: 0px ;text-transform: none ;">Fortinus Events Pte. Ltd.</h3> </div> </div> </div> <div class="gdlr-core-pbf-element"> <div class="gdlr-core-icon-list-item gdlr-core-item-pdlr gdlr-core-item-pdb clearfix gdlr-core-left-align"> <ul class="wp-block-list"> <li></li> </ul> <ul> <li class=" gdlr-core-skin-divider clearfix" style="margin-bottom: 20px ;"> <span class="gdlr-core-icon-list-icon-wrap"><i class="gdlr-core-icon-list-icon icon_pin_alt" style="font-size: 16px ;width: 16px ;"></i></span> <div class="gdlr-core-icon-list-content-wrap"><span class="gdlr-core-icon-list-content" style="font-size: 15px ;">International Plaza, #10-11 Singapore 079903</span></div> </li> <li class=" gdlr-core-skin-divider clearfix" style="margin-bottom: 20px ;"> <span class="gdlr-core-icon-list-icon-wrap"><i class="gdlr-core-icon-list-icon icon_pin_alt" style="font-size: 16px ;width: 16px ;"></i></span> <div class="gdlr-core-icon-list-content-wrap"><span class="gdlr-core-icon-list-content" style="font-size: 15px ;">Menara Axis, 56100 Petaling Jaya, Selangor, Malaysia</span></div> </li> <li class=" gdlr-core-skin-divider clearfix" style="margin-bottom: 20px ;"> <a href="#"> <span class="gdlr-core-icon-list-icon-wrap"><i class="gdlr-core-icon-list-icon icon_mail_alt" style="font-size: 16px ;width: 16px ;"></i></span> <div class="gdlr-core-icon-list-content-wrap"><span class="gdlr-core-icon-list-content" style="font-size: 15px ;"><span class="__cf_email__"> <span class="__cf_email__" data-cfemail="9bf2f5fdf4dbfdf4e9eff2f5eee8feedfef5efe8b5f8f4f6">[email protected]</span></span></span></div> </a> </li> <li class=" gdlr-core-skin-divider clearfix" style="margin-bottom: 20px ;"> <span class="gdlr-core-icon-list-icon-wrap"><i class="fa fa-web" style="font-size: 16px ;width: 16px ;"></i></span> <div class="gdlr-core-icon-list-content-wrap social-media"> <a href="https://www.instagram.com/fortinusgroup/" target="_blank"><i class="fa fa-instagram"></i></a> <a href="https://x.com/fortinusevents" target="_blank"><i class="fa fa-twitter"></i></a> <a href="https://www.linkedin.com/company/fortinusevents/" target="_blank"><i class="fa fa-linkedin"></i></a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="gdlr-core-pbf-column gdlr-core-column-45"> <div class="gdlr-core-pbf-column-content-margin gdlr-core-js "> <div class="gdlr-core-pbf-column-content clearfix gdlr-core-js "> <div class="gdlr-core-pbf-element"> <div class="gdlr-core-title-item gdlr-core-item-pdb clearfix gdlr-core-left-align gdlr-core-title-item-caption-top gdlr-core-item-pdlr" style="padding-bottom: 25px ;"> <div class="gdlr-core-title-item-title-wrap"> <h3 class="gdlr-core-title-item-title gdlr-core-skin-title" style="font-size: 35px ;letter-spacing: 0px ;text-transform: none ;">Contact Form.</h3> </div> </div> </div> <div class="gdlr-core-pbf-element"> <div class="gdlr-core-contact-form-7-item gdlr-core-item-pdlr gdlr-core-item-pdb "> <div class="gdlr-core-input-wrap gdlr-core-full-width gdlr-core-with-column gdlr-core-bottom-border"> <div class="wpcf7 no-js" id="wpcf7-f8-p1606-o1" lang="en-US" dir="ltr" data-wpcf7-id="8"> <div class="screen-reader-response"><p role="status" aria-live="polite" aria-atomic="true"></p> <ul></ul></div> <form action="/event/cx-global-summit-middle-east-2024/#wpcf7-f8-p1606-o1" method="post" class="wpcf7-form init" aria-label="Contact form" novalidate="novalidate" data-status="init"> <div style="display: none;"> <input type="hidden" name="_wpcf7" value="8" /> <input type="hidden" name="_wpcf7_version" value="6.0" /> <input type="hidden" name="_wpcf7_locale" value="en_US" /> <input type="hidden" name="_wpcf7_unit_tag" value="wpcf7-f8-p1606-o1" /> <input type="hidden" name="_wpcf7_container_post" value="1606" /> <input type="hidden" name="_wpcf7_posted_data_hash" value="" /> </div> <div class="gdlr-core-column-20"> <p><span class="wpcf7-form-control-wrap" data-name="your-name"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Full Name*" value="" type="text" name="your-name" /></span> </p> </div> <div class="gdlr-core-column-20"> <p><span class="wpcf7-form-control-wrap" data-name="your-email"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email" aria-required="true" aria-invalid="false" placeholder="Email*" value="" type="email" name="your-email" /></span> </p> </div> <div class="gdlr-core-column-20"> <p><span class="wpcf7-form-control-wrap" data-name="your-phone"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel" aria-required="true" aria-invalid="false" placeholder="Phone*" value="" type="tel" name="your-phone" /></span> </p> </div> <div class="clear"> </div> <div class="gdlr-core-column-60"> <p><span class="wpcf7-form-control-wrap" data-name="your-message"><textarea cols="40" rows="10" maxlength="2000" class="wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required" aria-invalid="false" placeholder="Message*" name="your-message"></textarea></span> </p> </div> <div class="gdlr-core-column-60"> <p><input class="wpcf7-form-control wpcf7-submit has-spinner gdlr-core-large" type="submit" value="Submit" /> </p> </div><div class="wpcf7-response-output" aria-hidden="true"></div> </form> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="bro-overlay" style="display:none"> <div class="bro-popup gdlr-core-input-wrap"> <h2>Request Brochure</h2> <a href="javascript:void(0)" class="bro-close"><i class="fa fa-close"></i></a> <div class="wpcf7 no-js" id="wpcf7-f153-p1606-o2" lang="en-US" dir="ltr" data-wpcf7-id="153"> <div class="screen-reader-response"><p role="status" aria-live="polite" aria-atomic="true"></p> <ul></ul></div> <form action="/event/cx-global-summit-middle-east-2024/#wpcf7-f153-p1606-o2" method="post" class="wpcf7-form init" aria-label="Contact form" novalidate="novalidate" data-status="init"> <div style="display: none;"> <input type="hidden" name="_wpcf7" value="153" /> <input type="hidden" name="_wpcf7_version" value="6.0" /> <input type="hidden" name="_wpcf7_locale" value="en_US" /> <input type="hidden" name="_wpcf7_unit_tag" value="wpcf7-f153-p1606-o2" /> <input type="hidden" name="_wpcf7_container_post" value="1606" /> <input type="hidden" name="_wpcf7_posted_data_hash" value="" /> </div> <div class="gdlr-core-column-30"> <p><span class="wpcf7-form-control-wrap" data-name="your-name"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="First Name*" value="" type="text" name="your-name" /></span> </p> </div> <div class="gdlr-core-column-30"> <p><span class="wpcf7-form-control-wrap" data-name="your-last-name"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Last Name*" value="" type="text" name="your-last-name" /></span> </p> </div> <div class="gdlr-core-column-30"> <p><span class="wpcf7-form-control-wrap" data-name="your-email"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email" aria-required="true" aria-invalid="false" placeholder="Email*" value="" type="email" name="your-email" /></span> </p> </div> <div class="gdlr-core-column-30"> <p><span class="wpcf7-form-control-wrap" data-name="your-phone"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel" aria-required="true" aria-invalid="false" placeholder="Phone*" value="" type="tel" name="your-phone" /></span> </p> </div> <div class="gdlr-core-column-30"> <p><span class="wpcf7-form-control-wrap" data-name="your-job"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Job Title*" value="" type="text" name="your-job" /></span> </p> </div> <div class="gdlr-core-column-30"> <p><span class="wpcf7-form-control-wrap" data-name="your-company"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Company Name*" value="" type="text" name="your-company" /></span> </p> </div> <div class="gdlr-core-column-30"> <p><span class="wpcf7-form-control-wrap" data-name="EventName"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-text wpcf7-validates-as-required" aria-required="true" aria-invalid="false" placeholder="Event Name*" value="" type="text" name="EventName" /></span> </p> </div> <div class="gdlr-core-column-30"> <p><span class="wpcf7-form-control-wrap" data-name="your-interest"><select class="wpcf7-form-control wpcf7-select wpcf7-validates-as-required" aria-required="true" aria-invalid="false" name="your-interest"><option value="">—Please choose an option—</option><option value="Attending the event">Attending the event</option><option value="Sponsoring the event">Sponsoring the event</option><option value="Media Enquiries">Media Enquiries</option><option value="Other">Other</option></select></span> </p> </div> <div class="clear"> </div> <div class="gdlr-core-column-100"> <p><span class="wpcf7-form-control-wrap" data-name="your-message"><textarea cols="30" rows="5" maxlength="2000" class="wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required" aria-invalid="false" placeholder="Message*" name="your-message"></textarea></span> </p> </div> <div class="gdlr-core-column-100"> <p><input class="wpcf7-form-control wpcf7-submit has-spinner submit-btn" type="submit" value="Submit" /> </p> </div><div class="wpcf7-response-output" aria-hidden="true"></div> </form> </div> </div> </div> <script data-cfasync="false" 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