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class="success-featured-image"> <img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2024/07/Customer-Communication-logo.svg" alt="Customer Communication" class="video-card__logo" width="74" height="32"><span class="video-card__length u-text-p8 u-bg-black u-block u-px-xs u-py-3xs u-rounded-sm">0:07:28</span> </div> <div class="u-px-lg md:u-px-3xl u-pt-xl u-pb-xl"> <div class="u-text-p9 u-mb-md u-flex u-items-center u-text-gray-900"><a href="/success/video/series/customer-communication/" class="c-btn v--xs v--gray u-text-p8 success-link-overlay__badge u-mr-lg">Customer Communication</a><span class="u-flex u-items-center"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> May 08 </span> </div> <h2 class="u-text-p4 u-mb-0"><a href="/success/video/how-to-deal-with-demanding-clients-4-types-of-difficult-customers/" class="u-text-white v--no-underline success-link-overlay__a">How to deal with demanding clients? 4 Types of Difficult Customers</a></h2> </div> </article> <article class="u-block u-rounded u-bg-gray-200 success-hover success-link-overlay"> <div class="success-featured-image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_540/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/Use-These-5-Tips-To-Boost-Your-Customer-Satisfaction.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_1080/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/Use-These-5-Tips-To-Boost-Your-Customer-Satisfaction.png 2x" alt="Use These 5 Tips To Boost Your Customer Satisfaction!" class="success-featured-image"> <img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2024/07/Customer-Service-logo.svg" alt="Customer Service" class="video-card__logo" width="74" height="32"><span class="video-card__length u-text-p8 u-bg-black u-block u-px-xs u-py-3xs u-rounded-sm">0:09:05</span> </div> <div class="u-px-lg md:u-px-3xl u-pt-xl u-pb-xl"> <div class="u-text-p9 u-mb-md u-flex u-items-center u-text-gray-900"><a href="/success/video/series/customer-service/" class="c-btn v--xs v--gray u-text-p8 success-link-overlay__badge u-mr-lg">Customer Service</a><span class="u-flex u-items-center"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> May 08 </span> </div> <h2 class="u-text-p4 u-mb-0"><a href="/success/video/use-these-5-tips-to-boost-your-customer-satisfaction/" class="u-text-white v--no-underline success-link-overlay__a">Use These 5 Tips To Boost Your Customer Satisfaction!</a></h2> </div> </article> <article class="u-block u-rounded u-bg-gray-200 success-hover success-link-overlay"> <div class="success-featured-image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_540/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/5-Easy-Ways-To-Reach-Your-Customers-Online.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_1080/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/5-Easy-Ways-To-Reach-Your-Customers-Online.png 2x" alt="5 Easy Ways To Reach Your Customers Online!" class="success-featured-image"> <img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2024/07/Customer-Communication-logo.svg" alt="Customer Communication" class="video-card__logo" width="74" height="32"><span class="video-card__length u-text-p8 u-bg-black u-block u-px-xs u-py-3xs u-rounded-sm">0:06:46</span> </div> <div class="u-px-lg md:u-px-3xl u-pt-xl u-pb-xl"> <div class="u-text-p9 u-mb-md u-flex u-items-center u-text-gray-900"><a href="/success/video/series/customer-communication/" class="c-btn v--xs v--gray u-text-p8 success-link-overlay__badge u-mr-lg">Customer Communication</a><span class="u-flex u-items-center"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> May 08 </span> </div> <h2 class="u-text-p4 u-mb-0"><a href="/success/video/5-easy-ways-to-reach-your-customers-online/" class="u-text-white v--no-underline success-link-overlay__a">5 Easy Ways To Reach Your Customers Online!</a></h2> </div> </article> <article class="u-block u-rounded u-bg-gray-200 success-hover success-link-overlay"> <div class="success-featured-image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_540/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/9-Tips-To-Improve-Your-Customer-Support.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_1080/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/9-Tips-To-Improve-Your-Customer-Support.png 2x" alt="9 Tips To Improve Your Customer Support" class="success-featured-image"> <img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2024/07/Customer-Service-logo.svg" alt="Customer Service" class="video-card__logo" width="74" height="32"><span class="video-card__length u-text-p8 u-bg-black u-block u-px-xs u-py-3xs u-rounded-sm">0:09:06</span> </div> <div class="u-px-lg md:u-px-3xl u-pt-xl u-pb-xl"> <div class="u-text-p9 u-mb-md u-flex u-items-center u-text-gray-900"><a href="/success/video/series/customer-service/" class="c-btn v--xs v--gray u-text-p8 success-link-overlay__badge u-mr-lg">Customer Service</a><span class="u-flex u-items-center"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> May 08 </span> </div> <h2 class="u-text-p4 u-mb-0"><a href="/success/video/9-tips-to-improve-your-customer-support/" class="u-text-white v--no-underline success-link-overlay__a">9 Tips To Improve Your Customer Support</a></h2> </div> </article> <article class="u-block u-rounded u-bg-gray-200 success-hover success-link-overlay"> <div class="success-featured-image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_540/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/What-is-Customer-Lifetime-Value-and-how-to-increase-it_.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_1080/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/What-is-Customer-Lifetime-Value-and-how-to-increase-it_.png 2x" alt="What is Customer Lifetime Value and how to increase it?" class="success-featured-image"> <img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2024/07/LiveChat-for-Ecommerce.svg" alt="LiveChat for Ecommerce" class="video-card__logo" width="74" height="32"><span class="video-card__length u-text-p8 u-bg-black u-block u-px-xs u-py-3xs u-rounded-sm">0:13:09</span> </div> <div class="u-px-lg md:u-px-3xl u-pt-xl u-pb-xl"> <div class="u-text-p9 u-mb-md u-flex u-items-center u-text-gray-900"><a href="/success/video/series/livechat-for-ecommerce/" class="c-btn v--xs v--gray u-text-p8 success-link-overlay__badge u-mr-lg">LiveChat for Ecommerce</a><span class="u-flex u-items-center"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> May 08 </span> </div> <h2 class="u-text-p4 u-mb-0"><a href="/success/video/what-is-customer-lifetime-value-and-how-to-increase-it/" class="u-text-white v--no-underline success-link-overlay__a">What is Customer Lifetime Value and how to increase it?</a></h2> </div> </article> </div> </section> </div> <div class="series-hero" data-controller="video" data-action="mouseenter->video#play mouseleave->video#pause"> <div class="series-hero__image"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_2:1,c_fill,f_auto,g_auto,q_auto,w_1140/https://success-cms.labs.livechatinc.com/app/uploads/2020/06/bg-incoming-chat-scaled.jpg" alt="" class="series-hero__poster"> <video poster="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_2:1,c_fill,f_auto,g_auto,q_auto,w_1140/https://success-cms.labs.livechatinc.com/app/uploads/2020/06/bg-incoming-chat-scaled.jpg" preload="none" loop playsinline muted data-target="video.video" > <source src="https://res.cloudinary.com/dn1j6dpd7/video/upload/ar_2:1,c_fill,f_mp4,g_auto,q_auto,w_1280/v1587372004/success/incoming-chat-bg-video.mp4" media="all and (max-width: 768px)" type="video/mp4"> <source src="https://res.cloudinary.com/dn1j6dpd7/video/upload/ar_2:1,c_fill,f_mp4,g_auto,q_auto,w_1980/v1587372004/success/incoming-chat-bg-video.mp4" type="video/mp4"> </video> </div> <div class="o-container"> <div class="series-hero__content"> <p class="u-text-p8-bold u-mb-2xl">FEATURED SERIES</p> <a href="/success/video/the-ceo-journey-with-matt-tarczynski/" class="series-hero__logo v--no-underline u-text-white"> <h1 class="u-text-p2 u-mb-0 u-mb-lg"> Incoming Chat </h1> </a> <p class="u-text-p5 u-text-gray-700 u-maxw-6 u-mb-xl">The official Success podcast. Marcos talks with people that are on the front line creating a business and digs into what skills are needed, the different steps, and the most common challenges that you will encounter when taking the leap into entrepreneurship. New episodes every Thursday. </p> <a href="/success/video/the-ceo-journey-with-matt-tarczynski/" class="c-btn v--accent u-w-full sm:u-hidden">Watch series</a> <a href="/success/video/the-ceo-journey-with-matt-tarczynski/" class="c-btn v--accent u-w-auto u-hidden sm:u-inline-block">Watch series</a> </div> </div> </div> <div class="o-container"> <section class="u-My-xl"> <div class="u-flex u-justify-between u-items-center u-Mb-md"> <h2 class="u-text-p5-bold u-mb-0">Step Up</h2> <a href="/success/video/series/step-up/" class="u-text-gray-700">See Step Up series ›</a> </div> <div class="o-columns v--two"><article class="u-block u-rounded u-bg-gray-200 success-hover success-link-overlay"> <div class="success-featured-image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_540/https://success-cms.labs.livechatinc.com/app/uploads/2020/08/Screenshot-2020-08-20-at-11.18.19.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_1080/https://success-cms.labs.livechatinc.com/app/uploads/2020/08/Screenshot-2020-08-20-at-11.18.19.png 2x" alt="How do I SEO?" class="success-featured-image"> <img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2020/04/step-up.svg" alt="Step Up" class="video-card__logo" width="74" height="32"><span class="video-card__length u-text-p8 u-bg-black u-block u-px-xs u-py-3xs u-rounded-sm">5:04</span> </div> <div class="u-px-lg md:u-px-3xl u-pt-xl u-pb-xl"> <div class="u-text-p9 u-mb-md u-flex u-items-center u-text-gray-900"><span class="u-flex u-items-center"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> Aug 24 </span> </div> <h2 class="u-text-p4 u-mb-0"><a href="/success/video/how-do-i-seo/" class="u-text-white v--no-underline success-link-overlay__a">How do I SEO?</a></h2> </div> </article> <article class="u-block u-rounded u-bg-gray-200 success-hover success-link-overlay"> <div class="success-featured-image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_540/https://success-cms.labs.livechatinc.com/app/uploads/2020/08/Screenshot-2020-08-19-at-14.51.02.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_1080/https://success-cms.labs.livechatinc.com/app/uploads/2020/08/Screenshot-2020-08-19-at-14.51.02.png 2x" alt="Doing Quora the Right Way" class="success-featured-image"> <img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2020/04/step-up.svg" alt="Step Up" class="video-card__logo" width="74" height="32"><span class="video-card__length u-text-p8 u-bg-black u-block u-px-xs u-py-3xs u-rounded-sm">4:10</span> </div> <div class="u-px-lg md:u-px-3xl u-pt-xl u-pb-xl"> <div class="u-text-p9 u-mb-md u-flex u-items-center u-text-gray-900"><span class="u-flex u-items-center"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> Aug 19 </span> </div> <h2 class="u-text-p4 u-mb-0"><a href="/success/video/doing-quora-the-right-way/" class="u-text-white v--no-underline success-link-overlay__a">Doing Quora the Right Way</a></h2> </div> </article> </div> </section> <div class="md:u-flex u--mx-lg sm:u-mx-0 o-wrapper u-text-center u-items-center u-rounded u-bg-gray-200 u-Pt-md md:u-Pt-sm u-Pl-sm md:u-Pl-lg u-My-md"> <div class="u-basis-6 sm:u-Pb-sm u-Pr-sm md:u-pr-0"> <svg class="u-mb-xl" width="134" height="30" viewBox="0 0 134 30" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M22.9748 5.15047C17.8613 4.78317 12.1655 4.78318 7.05191 5.15047C5.98148 5.22736 5.17043 6.047 5.08995 7.04886C4.83183 10.2618 4.79749 15.0754 5.03417 18.2851C5.11235 19.3453 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fill="#FFFFFF"/><path d="M98.6439 21.4045H102.112V13.5505C102.112 11.7655 103.106 10.8475 104.662 10.8475C106.345 10.8475 107.084 11.944 107.084 13.474V21.4045H110.552V12.913C110.552 9.7765 108.742 7.8385 105.86 7.8385C104.152 7.8385 102.8 8.578 102.112 9.7255V2.7895H98.6439V21.4045Z" fill="#FFFFFF"/><path d="M117.172 21.7105C118.702 21.7105 120.385 21.073 120.997 20.1805V21.4045H124.337V12.9385C124.337 9.853 122.068 7.8385 118.753 7.8385C115.897 7.8385 113.831 9.2155 113.066 11.791H116.279C116.636 11.077 117.376 10.5415 118.574 10.5415C120.002 10.5415 120.869 11.4595 120.869 12.6835V14.494C120.257 13.984 119.084 13.372 117.503 13.372C114.316 13.372 112.148 14.698 112.148 17.5795C112.148 20.155 114.188 21.7105 117.172 21.7105ZM118.064 19.4155C116.611 19.4155 115.514 18.7015 115.514 17.4775C115.514 16.2535 116.534 15.5905 118.166 15.5905C119.722 15.5905 120.869 16.279 120.869 17.452C120.869 18.574 119.594 19.4155 118.064 19.4155Z" fill="#FFFFFF"/><path d="M130.818 21.4045H133.215V18.5995H131.812C130.894 18.5995 130.563 18.2425 130.563 17.3755V10.9495H133.393V8.1445H130.563V4.5235H127.069V8.1445H125.182V10.9495H127.069V17.6305C127.069 19.9765 128.268 21.4045 130.818 21.4045Z" fill="#FFFFFF"/></svg> <p class="u-text-p3 u-mb-lg">Connect with customers</p> <p class="u-text-p5">LiveChat is a complete customer service platform that delights your customers and fuels your sales.</p> <form action="https://accounts.livechatinc.com/signup" class="sm:u-flex" method="GET" data-controller="signup" data-action="signup#submit"> <input type="email" class="u-text-p8 success-subscribe__input v--right u-basis-8 u-mb-sm sm:u-mb-0 u-mr-sm" placeholder="Enter your email" required> <input type="hidden" name="source_id" value="footer_form"> <input type="hidden" name="source_url" value="https://www.livechat.com/success/video/"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup u-w-full u-basis-4" placeholder="enter 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href="/success/video/series/raw/" class="u-text-gray-700">See RAW series ›</a> </div> <div class="o-columns v--two"><article class="u-block u-rounded u-bg-gray-200 success-hover success-link-overlay"> <div class="success-featured-image-holder"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_540/https://success-cms.labs.livechatinc.com/app/uploads/2021/02/Screen-Shot-2021-02-15-at-11.48.51.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_1080/https://success-cms.labs.livechatinc.com/app/uploads/2021/02/Screen-Shot-2021-02-15-at-11.48.51.png 2x" alt="Three things I’ve learned the hard way in 2020" class="success-featured-image"> <img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2020/04/raw.svg" alt="RAW" class="video-card__logo" width="74" height="32"><span class="video-card__length u-text-p8 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srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/ar_16:9,c_fill,f_auto,g_auto,q_auto,w_1080/https://success-cms.labs.livechatinc.com/app/uploads/2021/02/Screen-Shot-2021-02-15-at-11.46.01.png 2x" alt="Thanks for 2020" class="success-featured-image"> <img src="/success/icons/play.svg" class="video-card__play" alt="Play" width="48"><img src="https://success-cms.labs.livechatinc.com/app/uploads/2020/04/raw.svg" alt="RAW" class="video-card__logo" width="74" height="32"><span class="video-card__length u-text-p8 u-bg-black u-block u-px-xs u-py-3xs u-rounded-sm">6:41</span> </div> <div class="u-px-lg md:u-px-3xl u-pt-xl u-pb-xl"> <div class="u-text-p9 u-mb-md u-flex u-items-center u-text-gray-900"><span class="u-flex u-items-center"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> Feb 15 </span> </div> <h2 class="u-text-p4 u-mb-0"><a href="/success/video/thanks-for-2020/" class="u-text-white v--no-underline 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