Microsoft punches back against Delta's legal threats • The Register

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srcset="/design_picker/f5daacc84b9722c1e31ba85f836c37e4ad993fc4/graphics/icons/bubble_comment_white.svg"> </a> </div> </div> <div class="header_right"> <h1>Microsoft punches back at Delta Air Lines and its legal threats</h1> </div> <div class="header_left"> <div class="comments_wrap desktop_only"> <a class="comment_count" aria-label="Read comments on this article, currently there are 39 comments" title="View comments on this article" href="https://forums.theregister.com/forum/all/2024/08/07/microsoft_delta_fight/"> <strong aria-hidden="true">39</strong> <img aria-hidden="true" width="18" height="16" alt="comment bubble on white" src="/design_picker/f5daacc84b9722c1e31ba85f836c37e4ad993fc4/graphics/icons/bubble_comment_white.png" srcset="/design_picker/f5daacc84b9722c1e31ba85f836c37e4ad993fc4/graphics/icons/bubble_comment_white.svg"> </a> </div> </div> <div class="header_right"> <h2>SatNad himself offered CrowdStrike recovery help, Redmond says, before suggesting airline's IT is in a mess</h2> <div class="byline_and_dateline_and_share_and_comments"> <div class="byline_wrap"> <img class="vulture_icon" src="/design_picker/d518b499f8a6e2c65d4d8c49aca8299d54b03012/graphics/icon/vulture_red.svg" alt="icon"> <a class="byline" href="/Author/Jessica-Lyons" title="Read more by this author"> Jessica Lyons </a> </div> <div class="dateline_wrap"> <span class="dateline"> Wed 7 Aug 2024 <span class="slashes"> // </span> 01:50 UTC </span> </div> </div> </div> </div> <div id=main-col> <div id="article-wrapper" class="article_wrap"> <div class="left_col"> <div class="floating_bar"> <div class="sharing_widget_story_desktop uses_overlay"> <button class="top_blob" aria-label="Share this story" title="Share this story"> <img width="25" height="25" src="/design_picker/d2e337b97204af4aa34dda04c4e5d56d954b216f/graphics/icons/social_share_icon.svg" alt=""> </button> <div class="sharing_widget_overlay" id="sharing_widget_overlay_2"> <div class="sharing_box"> <a data-social="reddit" href="https://www.reddit.com/submit?url=https://www.theregister.com/2024/08/07/microsoft_delta_fight/%3futm_medium%3dshare%26utm_content%3darticle%26utm_source%3dreddit&title=Microsoft%20punches%20back%20at%20Delta%20Air%20Lines%20and%20its%20legal%20threats" target="_blank"> </a> <a data-social="twitter" class="twit" href="https://twitter.com/intent/tweet?text=Microsoft%20punches%20back%20at%20Delta%20Air%20Lines%20and%20its%20legal%20threats&url=https://www.theregister.com/2024/08/07/microsoft_delta_fight/%3futm_medium%3dshare%26utm_content%3darticle%26utm_source%3dtwitter&via=theregister" target="_blank"> </a> <a data-social="facebook" class="faceb_dialog" href="https://www.facebook.com/dialog/feed?app_id=1404095453459035&display=popup&link=https://www.theregister.com/2024/08/07/microsoft_delta_fight/%3futm_medium%3dshare%26utm_content%3darticle%26utm_source%3dfacebook" target="_blank"> </a> <br class="hide_after_sm"> <a data-social="linkedin" class="linkedin_social" href="https://www.linkedin.com/shareArticle?mini=true&url=https://www.theregister.com/2024/08/07/microsoft_delta_fight/%3futm_medium%3dshare%26utm_content%3darticle%26utm_source%3dlinkedin&title=Microsoft%20punches%20back%20at%20Delta%20Air%20Lines%20and%20its%20legal%20threats&summary=SatNad%20himself%20offered%20CrowdStrike%20recovery%20help%2c%20Redmond%20says%2c%20before%20suggesting%20airline%27s%20IT%20is%20in%20a%20mess" target="_blank"> </a> <a data-social="whatsapp" href="https://api.whatsapp.com/send?text=https://www.theregister.com/2024/08/07/microsoft_delta_fight/%3futm_medium%3dshare%26utm_content%3darticle%26utm_source%3dwhatsapp" target="_blank"> </a> </div> </div> </div> </div> <div class="promo_advert"> </div> </div> <div class="centre_col"> <div id="article"> <div id="body"> <p>Microsoft has labelled Delta Air Lines' accusations it's partly to blame for the outages caused by CrowdStrike’s buggy software "false" and "misleading" – and insulted the state of the carrier’s IT infrastructure.</p> <p>Delta, which has hired a law firm and <a target="_blank" href="https://www.theregister.com/2024/07/30/crowdstrike_delta_microsoft_lawsuit/">threatened to sue</a> Microsoft and CrowdStrike over the <a target="_blank" href="https://www.theregister.com/2024/07/19/crowdstrike_shares_sink_as_global/">July 19 meltdown</a>, previously claimed recovering from the BSOD blitz cost it $500 million.</p> <p>In an August 6 letter to lawyer David Boies who acts for Delta (and it's safe to say is <a target="_blank" href="https://www.theregister.com/2011/12/01/barnes_noble_microsoft_legal_nemesis/">no friend of Microsoft's</a>), Redmond's legal rep Mark Cheffo asserted that Microsoft executives repeatedly offered to help the airline every day between July 19 and July 24.</p> <div aria-hidden="true" class="adun" data-pos="top" data-raptor="condor" data-xsm=",fluid,mpu," data-sm=",fluid,mpu," data-md=",fluid,mpu,"> <noscript> <a href="https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/cxo&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Z0KuB0x1tDYrMVKhYc7sVgAAARU&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0" target="_blank"> <img src="https://pubads.g.doubleclick.net/gampad/ad?co=1&iu=/6978/reg_onprem/cxo&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Z0KuB0x1tDYrMVKhYc7sVgAAARU&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0" alt=""> </a> </noscript> </div> <p>All of those offers – including an email from Microsoft CEO Satya Nadella to Delta CEO Ed Bastian – were ignored, according to Cheffo.</p> <div aria-hidden="true" class="adun" data-pos="top" data-raptor="falcon" data-xmd=",fluid,mpu,leaderboard," data-lg=",fluid,mpu,leaderboard," data-xlg=",fluid,billboard,superleaderboard,mpu,leaderboard," data-xxlg=",fluid,billboard,superleaderboard,brandwidth,brandimpact,leaderboard,mpu,"> <noscript> <a href="https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/cxo&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Z0KuB0x1tDYrMVKhYc7sVgAAARU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0" target="_blank"> <img src="https://pubads.g.doubleclick.net/gampad/ad?co=1&iu=/6978/reg_onprem/cxo&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Z0KuB0x1tDYrMVKhYc7sVgAAARU&t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0" alt=""> </a> </noscript> </div> <div class="adun_eagle_desktop_story_wrapper"> <div aria-hidden="true" class="adun" data-pos="mid" data-raptor="eagle" data-xxlg=",mpu,dmpu,"> <noscript> <a href="https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/cxo&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Z0KuB0x1tDYrMVKhYc7sVgAAARU&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0" target="_blank"> <img src="https://pubads.g.doubleclick.net/gampad/ad?co=1&iu=/6978/reg_onprem/cxo&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Z0KuB0x1tDYrMVKhYc7sVgAAARU&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0" alt=""> </a> </noscript> </div> </div> <p>"Microsoft continues to investigate the circumstances surrounding the CrowdStrike incident to understand why other airlines were able to fully restore business operations so much faster than Delta, including American Airlines and United Airlines," he <a target="_blank" rel="nofollow" href="https://regmedia.co.uk/2024/08/06/msft_letter_to_delta.pdf">wrote</a> [PDF].</p> <p>And then the real kicker: "Our preliminary review suggests that Delta, unlike its competitors, apparently has not modernized its IT infrastructure, either for the benefit of its customers or for its pilots and flight attendants." Oof.</p> <ul class="listinks"> <li><a href="https://www.theregister.com/2024/08/05/crowdstrike_is_not_at_all/">CrowdStrike unhappy about Delta's 'litigation threat,' claims airline refused 'free on-site help'</a></li> <li><a href="https://www.theregister.com/2024/07/30/crowdstrike_delta_microsoft_lawsuit/">Delta Air Lines dials up Microsoft's legal nemesis over CrowdStrike losses</a></li> <li><a href="https://www.theregister.com/2024/07/25/crowdstrike_timeline/">The months and days before and after CrowdStrike's fatal Friday</a></li> <li><a href="https://www.theregister.com/2024/07/26/crowdstrike_insurance_money/">CrowdStrike update blunder may cost world billions – and insurance ain't covering it all</a></li> </ul> <p>Delta, in response to <em>The Register</em>'s inquiry, didn't dispute Microsoft's we-tried-to-help claims. But it did push back on the claim its IT is shoddy.</p> <p>"Delta has a long track record of investing in safe, reliable and elevated service for our customers and employees," a spokesperson wrote in an emailed statement. "Since 2016, Delta has invested billions of dollars in IT capital expenditures, in addition to the billions spent annually in IT operating costs."</p> <div aria-hidden="true" class="adun" data-pos="top" data-raptor="falcon" data-xsm=",fluid,mpu," data-sm=",fluid,mpu," data-md=",fluid,mpu,"> <noscript> <a href="https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/cxo&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Z0KuB0x1tDYrMVKhYc7sVgAAARU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0" target="_blank"> <img src="https://pubads.g.doubleclick.net/gampad/ad?co=1&iu=/6978/reg_onprem/cxo&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Z0KuB0x1tDYrMVKhYc7sVgAAARU&t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0" alt=""> </a> </noscript> </div> <p>Microsoft's letter follows a similar missive <a target="_blank" href="https://www.theregister.com/2024/08/05/crowdstrike_is_not_at_all/">CrowdStrike sent</a> to Boies yesterday that also claimed the embattled airline refused its offer of on-site help, and accused Delta of making poor IT decisions that ultimately led to its delayed recovery. ®</p> <div class="wptl btm"> <noscript><strong>Get our</strong> <a href="https://whitepapers.theregister.com/" style="text-transform:uppercase">Tech Resources</a></noscript> </div> </div> <div class="article_body_btm mobile_only"> <div class="sharing_widget_story_desktop uses_overlay"> <button class="top_blob" aria-label="Share this story" title="Share this story"> <img width="25" height="25" src="/design_picker/d2e337b97204af4aa34dda04c4e5d56d954b216f/graphics/icons/social_share_icon.svg" alt=""> <span>Share</span> </button> <div class="sharing_widget_overlay" id="sharing_widget_overlay_3"> <div class="sharing_box"> <a data-social="reddit" 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