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<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8" /> <meta content="width=device-width, initial-scale=1" name="viewport" />  <meta content="summary" name="twitter:card" />  <title> Help | Login.gov</title> <meta property="og:title" content=" Help | Login.gov" /> <meta name="twitter:title" content=" Help | Login.gov" />  <meta name="description" content=" Get answers to common questions about Login.gov. " /> <meta property="og:description" content=" Get answers to common questions about Login.gov. " /> <meta property="twitter:description" content=" Get answers to common questions about Login.gov. 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Share sensitive information only on official, secure websites. </p> </div> </div> </div> </div> </div> </section> <div class="usa-header usa-header--basic top-navigation"> <div class="usa-nav-container"> <div class="usa-navbar"> <div class="usa-logo"> <a href="/" aria-label="Home"> <img src="/assets/img/logo.svg" class="usa-logo__img" alt="Login.gov Homepage" /> </a> <a href="/help/" class="usa-logo__help"> Help center</a> </div> <button class="usa-menu-btn">Menu</button> </div> <nav class="usa-nav" aria-label="Primary links"> <button class="usa-nav__close"> <img src="/assets/img/close.svg" alt="Close" /> </button> <div class="desktop:display-none"> <ul class="usa-nav__primary usa-accordion"> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="help-header-nav-get-started" > <span>Get started with Login.gov</span> </button> <ul id="help-header-nav-get-started" class="usa-nav__submenu"> <li 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href="/help/trouble-signing-in/forgot-your-personal-key/" class="" > Forgot your personal key </a> </li> <li class="usa-nav__submenu-item"> <a href="/help/trouble-signing-in/face-or-touch-unlock/" class="" > Issues with face or touch unlock </a> </li> <li class="usa-nav__submenu-item"> <a href="/help/trouble-signing-in/security-check-failed/" class="" > Security check failed (reCAPTCHA) </a> </li> </ul> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="help-header-nav-verify-your-identity" > <span>Verify your identity</span> </button> <ul id="help-header-nav-verify-your-identity" class="usa-nav__submenu"> <li class="usa-nav__submenu-item"> <a href="/help/verify-your-identity/overview/" class="" > Overview </a> </li> <li class="usa-nav__submenu-item"> <a href="/help/verify-your-identity/how-to-verify-your-identity/" class="" > How to verify your identity </a> </li> <li class="usa-nav__submenu-item"> <a 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</a> </li> </ul> </div> </div> <form accept-charset="UTF-8" action="https://search.usa.gov/search/docs" class="usa-search usa-search--2 display-flex flex-justify-center" method="get" role="search" > <input name="utf8" type="hidden" value="✓" /> <input name="affiliate" type="hidden" value="login.gov" /> <input name="dc" type="hidden" value="8801" /> <label class="usa-sr-only" for="search-field-header-nav" >Search</label > <input class="usa-input" id="search-field-header-nav" name="query" type="search" /> <button class="usa-button" type="submit"> <span class="usa-search__submit-text">Search</span> </button> </form> <div class="desktop:display-none margin-top-3"> <div class="language-picker"> <div class="language-picker__label language-picker__label--text"> <img src="/assets/img/globe-blue.svg" alt="" width="12" height="12"> <span id="language-picker-mobile-list-description"> Language </span> </div> <ul id="language-picker-mobile-list" 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<input name="affiliate" type="hidden" value="login.gov" /> <input name="dc" type="hidden" value="8801" /> <label class="usa-sr-only" for="search-field-help-hero" >Search</label > <input class="usa-input" id="search-field-help-hero" name="query" type="search" /> <button class="usa-button" type="submit"> <span class="usa-search__submit-text">Search</span> </button> </form> </div> </div> </section> </header> <main id="main-content"><div class="container--mod grid-container-tablet-lg tablet-lg:padding-x-0 margin-top-9 padding-bottom-1"> <ul class="usa-card-group grid-row tablet:flex-align-center usa-list usa-list--unstyled"> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/get-started.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/help/get-started/overview/">Get started with Login.gov</a> </h2> <p class="margin-top-05">Create your account. Learn about authentication options and more account features.</p> </div> </div> </li> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/trouble-signing-in.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/help/trouble-signing-in/overview/">Trouble signing in?</a> </h2> <p class="margin-top-05">Forgot your password? Locked out of your account? We’ll help you resolve access issues.</p> </div> </div> </li> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/manage-your-account.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/help/manage-your-account/overview/">Manage your account</a> </h2> <p class="margin-top-05">Change your account settings including your password, phone number, email, and more.</p> </div> </div> </li> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/help-specific-agencies.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/help/specific-agencies/overview/">Help with specific agencies</a> </h2> <p class="margin-top-05">Get help with Trusted Traveler Programs (TTP) and SAM.gov.</p> </div> </div> </li> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/verify-your-id.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/help/verify-your-identity/overview/">Verify your identity</a> </h2> <p class="margin-top-05">Learn about options for verifying your identity.</p> </div> </div> </li> </ul> </div> </main> <footer class="footer"> <div class="footer-navigation container grid-row"> <div class="grid-col-12 margin-y-2 tablet:grid-col-auto"> <img src="/assets/img/logo.svg" alt="Login.gov logo" width="191" height="27" /> </div> <div class="grid-col-fill"></div> <div class="grid-col-12 tablet:grid-col-auto"> <nav aria-label="Footer navigation" class="grid-row grid-gap-2 tablet:grid-gap-6" > <section class="grid-col-6 tablet:grid-col-auto margin-y-2 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