CINXE.COM

帮助 | Login.gov

<!DOCTYPE html> <html lang="zh"> <head> <meta charset="utf-8" /> <meta content="width=device-width, initial-scale=1" name="viewport" /> <!-- Twitter Card --> <meta content="summary" name="twitter:card" /> <!-- Title --> <title> 帮助 | Login.gov</title> <meta property="og:title" content=" 帮助 | Login.gov" /> <meta name="twitter:title" content=" 帮助 | Login.gov" /> <!-- Description --> <meta name="description" content=" 得到对 Login.gov 常见问题的答案. " /> <meta property="og:description" content=" 得到对 Login.gov 常见问题的答案. " /> <meta property="twitter:description" content=" 得到对 Login.gov 常见问题的答案. " /> <!-- Keywords --> <!-- Image --> <link rel="image_src" href="https://login.gov/assets/img/login-gov-288x288.png" /> <meta name="image" content="https://login.gov/assets/img/login-gov-288x288.png" /> <meta property="og:image" content="https://login.gov/assets/img/login-gov-288x288.png" /> <meta name="twitter:image" content="https://login.gov/assets/img/login-gov-288x288.png" /> <link rel="canonical" href="https://www.login.gov/zh/help/" /> <link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png" /> <link rel="icon" type="image/png" href="/favicon-32x32.png" sizes="32x32" /> <link rel="icon" type="image/png" href="/favicon-16x16.png" sizes="16x16" /> <link rel="manifest" href="/manifest.json" /> <link rel="mask-icon" href="/safari-pinned-tab.svg" color="#e21c3d" /> <meta content="#ffffff" name="theme-color" /> <!-- Monitoring Tag --> <meta name="system-status" content="Login.gov site up and running" /> <link rel="stylesheet" href="/assets/css/main.css" media="screen"> <!-- Analytics for GSA's Office of Strategic Communication (OSC) --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-HBYXWFP794"></script> <script> window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments); } gtag('js', new Date()); gtag('config', 'G-HBYXWFP794'); </script> <!-- We participate in the US government's analytics program. See the data at analytics.usa.gov. --> <script async type="text/javascript" src="https://dap.digitalgov.gov/Universal-Federated-Analytics-Min.js?agency=GSA&subagency=TTS" id="_fed_an_ua_tag" ></script> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M3KZGM4');</script> <!-- End Google Tag Manager --> <script src="https://www.google.com/recaptcha/api.js"></script> <script> function timestamp() { var response = document.getElementById("g-recaptcha-response"); var settings = document.getElementsByName("captcha_settings"); if (!settings.length) return 0; if (response == null || response.value.trim() == "") { var elems = JSON.parse(settings[0].value); elems["ts"] = JSON.stringify(new Date().getTime()); document.getElementsByName("captcha_settings")[0].value = JSON.stringify( elems ); } } setInterval(timestamp, 500); </script> <script src="/assets/js/init.js"></script> </head> <body class="help-page lang-zh"> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M3KZGM4" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <header> <section> <a class="usa-skipnav" href="#main-content"> 跳到主要内容 </a> </section> <section class="usa-banner" aria-label="Official government website"> <div class="usa-accordion"> <div class="usa-banner__header"> <div class="usa-banner__inner container"> <div class="grid-col-auto"> <img class="usa-banner__header-flag" src="/assets/img/us-flag.png" alt="U.S. flag" /> </div> <div class="grid-col-fill tablet:grid-col-auto"> <p class="usa-banner__header-text"> 美国政府的一个官方网站 </p> <p class="usa-banner__header-action" aria-hidden="true"> 这里告诉你如何知道 </p> </div> <button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner" > <span class="usa-banner__button-text" >这里告诉你如何知道</span > </button> </div> </div> <div class="usa-banner__content usa-accordion__content container" id="gov-banner"> <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/assets/img/icon-dot-gov.svg" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>官方网站使用 .gov</strong> <br /> <strong>.gov</strong> 网站属于一个美国官方政府机构。 </p> </div> </div> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/assets/img/icon-https.svg" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>安全的 .gov 网站使用 HTTPS</strong> <br /> 一把 <strong>锁</strong> 或者 <strong>https://</strong> 意味着你已安全连接到 .gov 网站。只在官方、安全的网站上分享敏感信息。 </p> </div> </div> </div> </div> </div> </section> <div class="usa-header usa-header--basic top-navigation"> <div class="usa-nav-container"> <div class="usa-navbar"> <div class="usa-logo"> <a href="/zh/" aria-label="Home"> <img src="/assets/img/logo.svg" class="usa-logo__img" alt="Login.gov 主页" /> </a> <a href="/zh/help/" class="usa-logo__help"> 帮助中心</a> </div> <button class="usa-menu-btn">Menu</button> </div> <nav class="usa-nav" aria-label="主链接"> <button class="usa-nav__close"> <img src="/assets/img/close.svg" alt="Close" /> </button> <div class="desktop:display-none"> <ul class="usa-nav__primary usa-accordion"> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="help-header-nav-get-started" > <span>开始使用Login.gov</span> </button> <ul id="help-header-nav-get-started" class="usa-nav__submenu"> <li class="usa-nav__submenu-item"> <a href="/zh/help/get-started/overview/" class="" > 概述 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/get-started/create-your-account/" class="" > 设立你的 Login.gov 账户 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/get-started/authentication-methods/" class="" > 身份证实方法 </a> </li> </ul> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="help-header-nav-manage-your-account" > <span>管理你的账户</span> </button> <ul id="help-header-nav-manage-your-account" class="usa-nav__submenu"> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/overview/" class="" > 管理你的账户 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/delete-your-account/" class="" > 删除你的账户 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/change-your-password/" class="" > 更改密码 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/personal-key/" class="" > 个人密钥 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/add-or-change-your-authentication-method/" class="" > 添加或更改你身份证实方法 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/change-your-email-address/" class="" > 更改与你账户相关的电邮地址 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/change-partner-email-address/" class="" > 更改与合作伙伴机构分享的电邮地址 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/change-your-phone-number/" class="" > 更改与你账户相关的电话 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/international-phone-support/" class="" > 国际电话号码支持 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/manage-your-account/relink-your-accounts/" class="" > “重新关联你的账户” </a> </li> </ul> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="help-header-nav-specific-agencies" > <span>就具体机构获得帮助</span> </button> <ul id="help-header-nav-specific-agencies" class="usa-nav__submenu"> <li class="usa-nav__submenu-item"> <a href="/zh/help/specific-agencies/overview/" class="" > 就具体机构获得帮助 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/specific-agencies/trusted-traveler-programs/" class="" > 受信任旅客计划 (TTP) </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/specific-agencies/sam/" class="" > 政府合同管理系统(SAM) </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/specific-agencies/ssa/" class="" > 社会保障署 (SSA) </a> </li> </ul> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="help-header-nav-trouble-signing-in" > <span>登录有疑难?</span> </button> <ul id="help-header-nav-trouble-signing-in" class="usa-nav__submenu"> <li class="usa-nav__submenu-item"> <a href="/zh/help/trouble-signing-in/overview/" class="" > 登录有疑难? </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/trouble-signing-in/how-to-sign-in/" class="" > 如何登录 Login.gov </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/trouble-signing-in/forgot-your-password/" class="" > 忘了你的密码 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/trouble-signing-in/issues-with-authentication-methods/" class="" > 身份证实方法问题 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/trouble-signing-in/forgot-your-personal-key/" class="" > 忘了个人密钥 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/trouble-signing-in/face-or-touch-unlock/" class="" > 人脸或触摸解锁问题 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/trouble-signing-in/security-check-failed/" class="" > 安全检查未通过 (reCAPTCHA) </a> </li> </ul> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="help-header-nav-verify-your-identity" > <span>验证你的身份</span> </button> <ul id="help-header-nav-verify-your-identity" class="usa-nav__submenu"> <li class="usa-nav__submenu-item"> <a href="/zh/help/verify-your-identity/overview/" class="" > 概述 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/verify-your-identity/how-to-verify-your-identity/" class="" > 如何验证你的身份 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/verify-your-identity/accepted-identification-documents/" class="" > 系统接受的身份证件 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/verify-your-identity/how-to-take-photos-to-verify-your-identity/" class="" > 如何拍照来验证身份 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/verify-your-identity/phone-number/" class="" > 验证你的电话号码 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/verify-your-identity/verify-your-address-by-mail/" class="" > 通过邮局邮件验证你的身份 </a> </li> <li class="usa-nav__submenu-item"> <a href="/zh/help/verify-your-identity/verify-your-identity-in-person/" class="" > 亲身验证你的身份 </a> </li> </ul> </li> </ul> </div> <a class="usa-link display-block desktop:display-none padding-y-1 margin-y-3 text-no-underline text-bold" href="/zh/contact/" > 联系我们 </a> <div class="display-none desktop:display-block"> <div class="language-picker language-picker--dropdown usa-accordion"> <button aria-controls="language-picker-dropdown" aria-expanded="false" class="usa-accordion__button language-picker__label language-picker__label--button" > <svg class="usa-icon" aria-hidden="true" role="img"> <use xlink:href="/assets/img/sprite.svg#language"></use> </svg> <span id="language-picker-dropdown-description" class="language-picker__label-text"> 语言 </span> <svg class="usa-icon usa-icon--size-3 language-picker__expander" aria-hidden="true" role="img"> <use xlink:href="/assets/img/sprite.svg#expand_more"></use> </svg> </button> <ul id="language-picker-dropdown" aria-describedby="language-picker-dropdown-description" class="usa-accordion__content language-picker__list" > <li> <a href="/help/" lang="en" hreflang="en"> English </a> </li> <li> <a href="/es/help/" lang="es" hreflang="es"> Español </a> </li> <li> <a href="/fr/help/" lang="fr" hreflang="fr"> Français </a> </li> <li> <a href="/zh/help/" lang="zh" hreflang="zh"> 中文 (简体) </a> </li> </ul> </div> </div> <form accept-charset="UTF-8" action="https://search.usa.gov/search/docs" class="usa-search usa-search--2 display-flex flex-justify-center" method="get" role="search" > <input name="utf8" type="hidden" value="&#x2713;" /> <input name="affiliate" type="hidden" value="login.gov_zh" /> <input name="dc" type="hidden" value="8801" /> <label class="usa-sr-only" for="search-field-header-nav" >搜索</label > <input class="usa-input" id="search-field-header-nav" name="query" type="search" /> <button class="usa-button" type="submit"> <span class="usa-search__submit-text">搜索</span> </button> </form> <div class="desktop:display-none margin-top-3"> <div class="language-picker"> <div class="language-picker__label language-picker__label--text"> <img src="/assets/img/globe-blue.svg" alt="" width="12" height="12"> <span id="language-picker-mobile-list-description"> 语言 </span> </div> <ul id="language-picker-mobile-list" aria-describedby="language-picker-mobile-list-description" class=" language-picker__list" > <li> <a href="/help/" lang="en" hreflang="en"> English </a> </li> <li> <a href="/es/help/" lang="es" hreflang="es"> Español </a> </li> <li> <a href="/fr/help/" lang="fr" hreflang="fr"> Français </a> </li> <li> <a href="/zh/help/" lang="zh" hreflang="zh"> 中文 (简体) </a> </li> </ul> </div> </div> <a class="usa-link display-none desktop:display-inline text-no-underline text-bold margin-left-1" href="/zh/contact/" > 联系我们 </a> </nav> </div> </div> <div class="usa-overlay"></div> <section class="usa-section--dark hero hero--search"> <div class="container display-flex flex-column flex-justify-center text-center"> <h1 class="hero__title">我们能怎么帮你?</h1> <div class="hero__description"> <form accept-charset="UTF-8" action="https://search.usa.gov/search/docs" class="usa-search usa-search--big display-flex flex-justify-center" method="get" role="search" > <input name="utf8" type="hidden" value="&#x2713;" /> <input name="affiliate" type="hidden" value="login.gov_zh" /> <input name="dc" type="hidden" value="8801" /> <label class="usa-sr-only" for="search-field-help-hero" >搜索</label > <input class="usa-input" id="search-field-help-hero" name="query" type="search" /> <button class="usa-button" type="submit"> <span class="usa-search__submit-text">搜索</span> </button> </form> </div> </div> </section> </header> <main id="main-content"><div class="container--mod grid-container-tablet-lg tablet-lg:padding-x-0 margin-top-9 padding-bottom-1"> <ul class="usa-card-group grid-row tablet:flex-align-center usa-list usa-list--unstyled"> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/get-started.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/zh/help/get-started/overview/">开始使用Login.gov</a> </h2> <p class="margin-top-05">设立你的账户了解身份证实选项以及账户的更多特点。</p> </div> </div> </li> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/trouble-signing-in.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/zh/help/trouble-signing-in/overview/">登录有疑难?</a> </h2> <p class="margin-top-05">忘了你的密码? 被锁在了账户外?我们会帮你解决登录问题。</p> </div> </div> </li> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/manage-your-account.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/zh/help/manage-your-account/overview/">管理你的账户</a> </h2> <p class="margin-top-05">更改你的账户设置,包括密码、电话号码、电邮及其他。</p> </div> </div> </li> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/help-specific-agencies.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/zh/help/specific-agencies/overview/">就具体机构获得帮助</a> </h2> <p class="margin-top-05">就受信任旅客计划(TTP)和SAM.gov获得帮助。</p> </div> </div> </li> <li class="card"> <div class="grid-row flex-row tablet:flex-align-center"> <div class="grid-col-2"> <div class="usa-card__img"> <img alt="" src="/assets/img/help/verify-your-id.svg" /> </div> </div> <div class="grid-col-10 padding-left-1 tablet:padding-left-3"> <h2 class="margin-bottom-05"> <a href="/zh/help/verify-your-identity/overview/">验证你的身份</a> </h2> <p class="margin-top-05">了解验证你身份的选项。</p> </div> </div> </li> </ul> </div> </main> <footer class="footer"> <div class="footer-navigation container grid-row"> <div class="grid-col-12 margin-y-2 tablet:grid-col-auto"> <img src="/assets/img/logo.svg" alt="Login.gov 标志" width="191" height="27" /> </div> <div class="grid-col-fill"></div> <div class="grid-col-12 tablet:grid-col-auto"> <nav aria-label="页脚导航" class="grid-row grid-gap-2 tablet:grid-gap-6" > <section class="grid-col-6 tablet:grid-col-auto margin-y-2 footer-navigation__section"> <h2>针对机构</h2> <ul> <li> <a href="/partners/"> 成为合作伙伴 </a> </li> <li> <a href="https://developers.login.gov"> 开发人员指南 </a> </li> </ul> </section> <section class="grid-col-6 tablet:grid-col-auto margin-y-2 footer-navigation__section"> <h2>学习</h2> <ul> <li> <a href="/zh/about-us/"> 关于我们 </a> </li> <li> <a href="/zh/accessibility/"> 无障碍 </a> </li> <li> <a href="/zh/join/"> 加入我们 </a> </li> <li> <a href="/zh/policy/"> 隐私与安全 </a> </li> </ul> </section> <section class="grid-col-6 tablet:grid-col-auto margin-y-2 footer-navigation__section"> <h2>支持</h2> <ul> <li> <a href="/zh/contact/"> 联系我们 </a> </li> <li> <a href="/zh/help/"> 帮助中心 </a> </li> </ul> </section> </nav> <div class="system-status"> <a class="" href="https://status.login.gov">Login.gov 系统状态</a> </div> </div> </div> <div class="usa-identifier"> <section class="usa-identifier__section usa-identifier__section--masthead" aria-label="机构识别码"> <div class="usa-identifier__container"> <div class="usa-identifier__logos"> <a href="https://www.gsa.gov" class="usa-identifier__logo"> <img class="usa-identifier__logo-img" src="/assets/img/gsa-logo.svg" alt="联邦总务管理局主页" /> </a> </div> <div class="usa-identifier__identity" aria-label="机构描述"> <p class="usa-identifier__identity-domain">Login.gov</p> <p class="usa-identifier__identity-disclaimer"> 的官方网站<a class="usa-link" href="https://www.gsa.gov">联邦总务管理局</a> </p> </div> </div> </section> <nav class="usa-identifier__section usa-identifier__section--required-links" aria-label="重要链接"> <div class="usa-identifier__container"> <ul class="usa-identifier__required-links-list"> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov" class="usa-identifier__required-link"> 关于 GSA(联邦总务管理局) </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/website-information/accessibility-aids" class="usa-identifier__required-link"> 无障碍支持 </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/reference/freedom-of-information-act-foia" class="usa-identifier__required-link usa-link"> 《信息自由法》(FOIA) 请求 </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/reference/civil-rights-programs/the-no-fear-act" class="usa-identifier__required-link usa-link"> 《联邦雇员反歧视、反报复告示法》数据 </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsaig.gov/" class="usa-identifier__required-link usa-link"> 监察长办公室 </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/reference/reports/budget-performance" class="usa-identifier__required-link usa-link"> 业绩报告 </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/website-information/website-policies" class="usa-identifier__required-link usa-link"> 隐私政策 </a> </li> </ul> </div> </nav> <section class="usa-identifier__section usa-identifier__section--usagov" aria-label="美国政府信息与服务"> <div class="usa-identifier__container"> <div class="usa-identifier__usagov-description"> 寻找美国政府信息与服务? </div> <a href="https://www.usa.gov/" class="usa-link"> 访问 USA.gov </a> </div> </section> </div> </footer> <script src="/assets/js/main.js"></script> </body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10