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href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-disney-customer-experience/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-the-disney-customer-experience.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-disney-customer-experience/">3 Customer Service Lessons from Disney</a></h4> </header> </article> <article class="tile videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/3-keys-building-kindness-revolution/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/3-keys-building-kindness-revolution/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-3-keys-building-kindness-revolution.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/3-keys-building-kindness-revolution/">3 Keys to Building a Kindness Revolution</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars_providing-great-service providing-great-service videos-and-webinars_self-service-2 self-service-2 videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/sale-doesnt-stop-checkout-3-ways-customer-service-increases-sales/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/sale-doesnt-stop-checkout-3-ways-customer-service-increases-sales/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-sale-doesnt-stop-checkout-3-ways-customer-service-increases-sales.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/sale-doesnt-stop-checkout-3-ways-customer-service-increases-sales/">3 Ways Customer Service Increases Your Sales</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/i-love-you-more-than-my-dog/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/i-love-you-more-than-my-dog/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-i-love-you-more-than-my-dog.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/i-love-you-more-than-my-dog/">5 Steps to Becoming a Beloved Company</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_managing-service-teams managing-service-teams videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/5-ways-customer-support-can-lead-customer-centricity-charge/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/5-ways-customer-support-can-lead-customer-centricity-charge/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/images/cbrown_website2.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/5-ways-customer-support-can-lead-customer-centricity-charge/">5 Ways Customer Support Can Lead the Customer Centricity Charge</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers_live-chat live-chat articles-and-white-papers_product-info-tips product-info-tips articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers_top-row-2 top-row-2 articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/deploying-chat/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/deploying-chat/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/6StepsToImplementChatResourcesTile.png"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/deploying-chat/">6 Steps to Deploying Chat on Your Website</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers_self-service-2 self-service-2 articles-and-white-papers_why-zendesk-resource why-zendesk-resource articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/6-tips-for-building-a-thriving-help-center/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/6-tips-for-building-a-thriving-help-center/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-6-tips-for-building-a-thriving-help-center.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/6-tips-for-building-a-thriving-help-center/">6 Tips for Building a Thriving Help Center</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/transform-the-customer-experience/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/transform-the-customer-experience/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-transform-the-customer-experience.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/transform-the-customer-experience/">7 Effective Keys to Transforming the Customer Experience</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-simple-ways-raise-customer-service-ordinary-extraordinary/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-simple-ways-raise-customer-service-ordinary-extraordinary/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-7-simple-ways-raise-customer-service-ordinary-extraordinary.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-simple-ways-raise-customer-service-ordinary-extraordinary/">7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-steps-customer-experience-heaven/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-steps-customer-experience-heaven/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/annette_franz_gleneickisq_resourcetile.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-steps-customer-experience-heaven/">7 Steps to Customer Experience Heaven</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-strategies-turning-angry-customers-loyal-fans/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-strategies-turning-angry-customers-loyal-fans/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-7-strategies-turning-angry-customers-loyal-fans.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-strategies-turning-angry-customers-loyal-fans/">7 strategies for turning angry customers into loyal fans</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-tools-for-amazing-every-customer-every-time/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-tools-for-amazing-every-customer-every-time/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-7-tools-for-amazing-every-customer-every-time.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/7-tools-for-amazing-every-customer-every-time/">7 tools for amazing every customer every time</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers_self-service-2 self-service-2 articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/a-guide-to-multi-channel-customer-support/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/a-guide-to-multi-channel-customer-support/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/blog/BlogImageUpdates_MultiChannel.png"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/a-guide-to-multi-channel-customer-support/">A guide to multi-channel customer support</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/enterprise-chat-panel-discussion-webinar/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/enterprise-chat-panel-discussion-webinar/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-enterprise-chat-panel-discussion-webinar.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/enterprise-chat-panel-discussion-webinar/">A panel discussion about the channel with the highest customer satisfaction</a></h4> </header> </article> <article class="tile articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/retailers-guide-getting-omnichannel-customer-service-right/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/retailers-guide-getting-omnichannel-customer-service-right/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/RetailOmnichannelThumbnail.png"/> </a> </figure> <h6> Article </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/retailers-guide-getting-omnichannel-customer-service-right/">A Retailer’s Guide to Getting Omnichannel Customer Service Right</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/adding-zendesk-agents/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/adding-zendesk-agents/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-adding-zendesk-agents.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/adding-zendesk-agents/">Adding Zendesk Agents</a></h4> </header> </article> <article class="tile articles-and-white-papers_product-info-tips product-info-tips articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/an-enterprise-guide-to-21st-century-customer-engagement/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/an-enterprise-guide-to-21st-century-customer-engagement/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-an-enterprise-guide-to-21st-century-customer-engagement.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/an-enterprise-guide-to-21st-century-customer-engagement/">An Enterprise Guide to 21st Century Customer Engagement</a></h4> </header> </article> <article class="tile infographics_best-practices best-practices infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/are-customer-surveys-effective/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/are-customer-surveys-effective/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-are-customer-surveys-effective.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/are-customer-surveys-effective/">Are surveys effective?</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/australia-omnichannel-infographic/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/australia-omnichannel-infographic/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-australia-omnichannel-infographic.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/australia-omnichannel-infographic/">Australia Omnichannel Survey</a></h4> </header> </article> <article class="tile infographics_best-practices best-practices infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/best-in-practice/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/best-in-practice/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-best-in-practice.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/best-in-practice/">Best in practice: what works in customer service</a></h4> </header> </article> <article class="tile infographics_self-service-2 self-service-2 infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/better-service-through-self-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/better-service-through-self-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-better-service-through-self-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/better-service-through-self-service/">Better service through self-service</a></h4> </header> </article> <article class="tile videos-and-webinars_benchmarking-stats benchmarking-stats videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/bettercloud-using-communities-build-better-products/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/bettercloud-using-communities-build-better-products/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-bettercloud-using-communities-build-better-products.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/bettercloud-using-communities-build-better-products/">BetterCloud: Using communities to build better products</a></h4> </header> </article> <article class="tile articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/bright-ideas-customer-stories/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/bright-ideas-customer-stories/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/Bright%20Ideas%20Customer%20Stories%20res%20tile.png"/> </a> </figure> <h6> Article </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/bright-ideas-customer-stories/">Bright Ideas: Customer Stories</a></h4> </header> </article> <article class="tile articles-and-white-papers latest" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/bright-ideas-hr-customer-stories/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/bright-ideas-hr-customer-stories/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/email/images/HR%20eBook%20feature%20image%20.png"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/bright-ideas-hr-customer-stories/">Bright Ideas: HR Customer Stories</a></h4> </header> </article> <article class="tile articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/retail-customer-stories/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/retail-customer-stories/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/RetailCustomerStoriesEbookResourceTile.png"/> </a> </figure> <h6> Article </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/retail-customer-stories/">Bright Ideas: Retail Customer Stories</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_managing-service-teams managing-service-teams videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/merging-support-teams/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/merging-support-teams/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/StephanieDorman_212x119_ResourcesThumbnail.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/merging-support-teams/">Building and Retaining a Client-Focused Support Organization Through Rapid Change</a></h4> </header> </article> <article class="tile videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/building-better-customer-relationships-visual-engagement/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/building-better-customer-relationships-visual-engagement/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/res-building-better-customer-relationships-visual-engagement.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/building-better-customer-relationships-visual-engagement/">Building Better Customer Relationships with Visual Engagement</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_best-practices best-practices infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/building-customer-loyalty/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/building-customer-loyalty/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-building-customer-loyalty.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/building-customer-loyalty/">Building customer loyalty</a></h4> </header> </article> <article class="tile infographics_product-info-tips product-info-tips infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/byod-support/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/byod-support/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-byod-support.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/byod-support/">BYOD Support</a></h4> </header> </article> <article class="tile videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/innovative-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/innovative-customer-service/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/ctron_resourcestile.jpg"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/innovative-customer-service/">C-TRON—a blast from the past</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_self-service-2 self-service-2 infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/online-retailer-customer-support/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/online-retailer-customer-support/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-online-retailer-customer-support.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/online-retailer-customer-support/">Can Your Customers Find You Online?</a></h4> </header> </article> <article class="tile infographics_best-practices best-practices infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-retention/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-retention/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-customer-retention.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-retention/">Companies Focus on Customer Retention</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/complaining-aint-easy/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/complaining-aint-easy/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-complaining-aint-easy.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/complaining-aint-easy/">Complaining Ain’t Easy</a></h4> </header> </article> <article class="tile videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/empower-agents-with-context/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/empower-agents-with-context/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/050514_deepdive.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/empower-agents-with-context/">Context matters: Strategies for empowering agents with more information</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers_product-info-tips product-info-tips articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/cookbook-customer-centric-company/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/cookbook-customer-centric-company/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-cookbook-customer-centric-company.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/cookbook-customer-centric-company/">Cookbook for the Customer-Centric Company</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars_self-service-2 self-service-2 videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/creating-great-customer-experience-language/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/creating-great-customer-experience-language/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-creating-great-customer-experience-language.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/creating-great-customer-experience-language/">Creating a great customer experience in any language</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/creating-apps-in-the-new-zendesk-interface/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/creating-apps-in-the-new-zendesk-interface/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-creating-apps-in-the-new-zendesk-interface.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/creating-apps-in-the-new-zendesk-interface/">Creating Apps in the new Zendesk interface</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_managing-service-teams managing-service-teams videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/creating-moments-magic-customers-today-every-day/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/creating-moments-magic-customers-today-every-day/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/res-creating-moments-magic-customers-today-every-day.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/creating-moments-magic-customers-today-every-day/">Creating Moments of Magic for Your Customers—Today and Every Day</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-love-in-the-social-age/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-love-in-the-social-age/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-customer-love-in-the-social-age.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-love-in-the-social-age/">Customer Love in the Social Age</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-advice-16-lessons-learned/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-advice-16-lessons-learned/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-customer-service-advice-16-lessons-learned.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Article </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-advice-16-lessons-learned/">Customer Service Advice – 16 Lessons Learned</a></h4> </header> </article> <article class="tile articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-retail-revolution/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-retail-revolution/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/Dimension%20Research%20-%20Retail%20Revolution%20Resources%20thumbnail.png"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-retail-revolution/">Customer Service in the Retail Revolution</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-skills/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-skills/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-customer-service-skills.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-skills/">Customer Service Skills You Need</a></h4> </header> </article> 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class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/intro-to-zendesk-reporting-and-analytics/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/intro-to-zendesk-reporting-and-analytics/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-intro-to-zendesk-reporting-and-analytics.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/intro-to-zendesk-reporting-and-analytics/">Intro to Zendesk Reporting and Analytics</a></h4> </header> </article> <article class="tile infographics_best-practices best-practices infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/infographic-retail-convert-more-customers/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/infographic-retail-convert-more-customers/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/Zendesk_RetailIG_thumbnail-03-03.png"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/infographic-retail-convert-more-customers/">Invest in convenience to convert more customers</a></h4> </header> </article> <article class="tile articles-and-white-papers_itsm-or-internal-support itsm-or-internal-support articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/it-service-desk-scorecard/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/it-service-desk-scorecard/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-it-service-desk-scorecard.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Article </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/it-service-desk-scorecard/">IT Service Desk Scorecard</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/keeping-your-zendesk-secure-no-it-team-required/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/keeping-your-zendesk-secure-no-it-team-required/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-keeping-your-zendesk-secure-no-it-team-required.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/keeping-your-zendesk-secure-no-it-team-required/">Keeping your Zendesk secure – no IT team required</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-support-and-call-centers/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-support-and-call-centers/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-customer-support-and-call-centers.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-support-and-call-centers/">Killing phone support can kill your business</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/leading-starbucks-way-5-principles-connecting-customers/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/leading-starbucks-way-5-principles-connecting-customers/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-leading-starbucks-way-5-principles-connecting-customers.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/leading-starbucks-way-5-principles-connecting-customers/">Leading the Starbucks Way: 5 Principles for Connecting with Your Customers</a></h4> </header> </article> <article 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href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/maintaining-world-class-customer-support-in-a-fast-growing-organization/">Maintaining World Class Customer Support in a Fast Growing Organization</a></h4> </header> </article> <article class="tile videos-and-webinars latest" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/multichannel-webinar-demand/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/multichannel-webinar-demand/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/email/images/matt_price._png.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/multichannel-webinar-demand/">Making Multichannel Support Simple and Successful</a></h4> </header> </article> <article class="tile infographics_best-practices best-practices infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/manners-around-the-world/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/manners-around-the-world/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-manners-around-the-world.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/manners-around-the-world/">Manners Around the World</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/master-high-tech-high-touch-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/master-high-tech-high-touch-customer-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-master-high-tech-high-touch-customer-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/master-high-tech-high-touch-customer-service/">Master High-Tech, High-Touch Customer Service</a></h4> </header> </article> <article class="tile 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class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/mobile-phone-usage-morning/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/mobile-phone-usage-morning/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-mobile-phone-usage-morning.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/mobile-phone-usage-morning/">Morning Mobile Phone Usage</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-close-up-moz-eases-growing-pains-with-simplified-bug-communication/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-close-up-moz-eases-growing-pains-with-simplified-bug-communication/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-customer-close-up-moz-eases-growing-pains-with-simplified-bug-communication.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-close-up-moz-eases-growing-pains-with-simplified-bug-communication/">Moz eases growing pains with simplified bug communication</a></h4> </header> </article> <article 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data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/omnichannel-customer-service-report/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/omnichannel-customer-service-report/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-omnichannel-customer-service-report.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/omnichannel-customer-service-report/">Omnichannel customer service report</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_top-row top-row infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/omnichannel-survey-infographic/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/omnichannel-survey-infographic/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-omnichannel-survey-infographic.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/omnichannel-survey-infographic/">Omnichannel survey infographic</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/retailers-customer-service-imperatives/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/retailers-customer-service-imperatives/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-retailers-customer-service-imperatives.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/retailers-customer-service-imperatives/">One face of the brand customer support</a></h4> </header> </article> <article class="tile infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" 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href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/pci-compliance-and-the-cloud/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/pci-compliance-and-the-cloud/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/security.jpg"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/pci-compliance-and-the-cloud/">PCI Compliance and the Cloud</a></h4> </header> </article> <article class="tile articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/ovum-predicting-customer-satisfaction/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/ovum-predicting-customer-satisfaction/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/Future.png"/> </a> </figure> <h6> Article </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/ovum-predicting-customer-satisfaction/">Predicting customer satisfaction helps prioritize interactions and prevent churn</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/predictive-analytics-machine-learning/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/predictive-analytics-machine-learning/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/Maynard-Thumbnail.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/predictive-analytics-machine-learning/">Predictive Analytics, Machine Learning and Meaningful Customer Relationships</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/productivity-apps-edus-npos/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/productivity-apps-edus-npos/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-productivity-apps-edus-npos.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/productivity-apps-edus-npos/">Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps</a></h4> </header> </article> <article class="tile articles-and-white-papers_itsm-or-internal-support itsm-or-internal-support articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/protect-your-it-assets/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/protect-your-it-assets/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-protect-your-it-assets.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/protect-your-it-assets/">Protect Your IT Assets</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-through-social-media/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-through-social-media/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-customer-service-through-social-media.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-through-social-media/">Providing Great Customer Service Through Social Media</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/proving-value-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/proving-value-customer-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-proving-value-customer-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/proving-value-customer-service/">Proving the value of customer service</a></h4> </header> </article> <article class="tile articles-and-white-papers_itsm-or-internal-support itsm-or-internal-support articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/simplified-it-service-management/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/simplified-it-service-management/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-simplified-it-service-management.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/simplified-it-service-management/">Simplified IT Service Management</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/social-media-and-the-future-of-customer-support/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/social-media-and-the-future-of-customer-support/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-social-media-and-the-future-of-customer-support.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/social-media-and-the-future-of-customer-support/">Social Media: Don’t Get Left Behind</a></h4> </header> </article> <article class="tile videos-and-webinars_benchmarking-stats benchmarking-stats videos-and-webinars_best-practices best-practices videos-and-webinars_managing-service-teams managing-service-teams videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/spreading-customer-love/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/spreading-customer-love/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/208x118_clio.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/spreading-customer-love/">Spreading the Customer Love</a></h4> </header> </article> <article class="tile infographics_itsm-or-internal-support itsm-or-internal-support infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/surviving-the-tech-challenged-public/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/surviving-the-tech-challenged-public/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-surviving-the-tech-challenged-public.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/surviving-the-tech-challenged-public/">Surviving the Tech-Challenged Public</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-apple-experience-secrets-to-insanely-great-customer-loyalty/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-apple-experience-secrets-to-insanely-great-customer-loyalty/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-the-apple-experience-secrets-to-insanely-great-customer-loyalty.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-apple-experience-secrets-to-insanely-great-customer-loyalty/">The Apple Experience: Secrets to Insanely Great Customer Loyalty</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-cult-of-the-customer-turning-customers-into-evangelists/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-cult-of-the-customer-turning-customers-into-evangelists/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-the-cult-of-the-customer-turning-customers-into-evangelists.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-cult-of-the-customer-turning-customers-into-evangelists/">The Cult of the Customer – Turning Customers into Evangelists</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/managing-the-customer-service-revolution/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/managing-the-customer-service-revolution/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-managing-the-customer-service-revolution.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/managing-the-customer-service-revolution/">The Customer Service and Social Media Revolution</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-evolution-of-phone-support/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-evolution-of-phone-support/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-the-evolution-of-phone-support.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-evolution-of-phone-support/">The Evolution of Phone Support</a></h4> </header> </article> <article class="tile infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-face-infographic/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-face-infographic/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-new-face-infographic.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-face-infographic/">The Face of Your Company</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-impact-of-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-impact-of-customer-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-the-impact-of-customer-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-impact-of-customer-service/">The good, the bad, and the ugly: the impact of customer service</a></h4> </header> </article> <article class="tile infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-history-of-customer-support/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-history-of-customer-support/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-the-history-of-customer-support.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-history-of-customer-support/">The History of Customer Support</a></h4> </header> </article> <article class="tile articles-and-white-papers_benchmarking-stats benchmarking-stats articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-and-lifetime-customer-value/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-and-lifetime-customer-value/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-customer-service-and-lifetime-customer-value.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-and-lifetime-customer-value/">The impact of customer service on customer lifetime value</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-music-we-hold-to/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-music-we-hold-to/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-the-music-we-hold-to.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-music-we-hold-to/">The Music We Hold To</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-face-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-face-customer-service/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/mentor_tile.jpg"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-face-customer-service/">The New Face of Customer Service</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/power-integrated-phone-support-featuring-dorm-room-movers/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/power-integrated-phone-support-featuring-dorm-room-movers/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/michaelgrossman.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/power-integrated-phone-support-featuring-dorm-room-movers/">The Power of Integrated Phone Support, Featuring Dorm Room Movers</a></h4> </header> </article> <article class="tile videos-and-webinars latest" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/shifting-mindset-need-prioritize-hr-service-delivery-webinar/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/shifting-mindset-need-prioritize-hr-service-delivery-webinar/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/email/images/Line%20of%20Business%20eBook%20image.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/shifting-mindset-need-prioritize-hr-service-delivery-webinar/">The Shifting Mindset: Why You Need to Prioritize HR Service Delivery</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-zappos-experience/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-zappos-experience/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-the-zappos-experience.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/the-zappos-experience/">The Zappos Experience: Creating a Customer Service Culture</a></h4> </header> </article> <article class="tile articles-and-white-papers_benchmarking-stats benchmarking-stats articles-and-white-papers_providing-great-service providing-great-service articles-and-white-papers_why-zendesk-resource why-zendesk-resource articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-benchmark/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-benchmark/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/blog/Benchmark2015Q2_blogillustration_JH_V1.png"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-service-benchmark/">The Zendesk Customer Service Benchmark</a></h4> </header> </article> <article class="tile infographics_live-chat live-chat infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/theres-chat/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/theres-chat/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/resources-tile-2.png"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/theres-chat/">There’s a chat for that</a></h4> </header> </article> <article class="tile videos-and-webinars_why-zendesk-resource why-zendesk-resource videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/this-is-zendesk/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/this-is-zendesk/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-this-is-zendesk.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/this-is-zendesk/">This is Zendesk</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/three-hidden-reasons-why-good-people-provide-bad-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/three-hidden-reasons-why-good-people-provide-bad-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-three-hidden-reasons-why-good-people-provide-bad-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/three-hidden-reasons-why-good-people-provide-bad-service/">Three hidden reasons why good people provide bad service</a></h4> </header> </article> <article class="tile videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/thriving-expectation-economy/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/thriving-expectation-economy/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/email/email/max.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/thriving-expectation-economy/">Thriving in the Expectation Economy</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/tips-providing-great-customer-service-facebook/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/tips-providing-great-customer-service-facebook/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-tips-providing-great-customer-service-facebook.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/tips-providing-great-customer-service-facebook/">Tips for Providing Great Customer Service on Facebook</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/tips-providing-great-customer-service-twitter/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/tips-providing-great-customer-service-twitter/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-tips-providing-great-customer-service-twitter.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/tips-providing-great-customer-service-twitter/">Tips for Providing Great Customer Service on Twitter</a></h4> </header> </article> <article class="tile articles-and-white-papers_best-practices best-practices articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/top-3-tips-becoming-profit-center/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/top-3-tips-becoming-profit-center/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/JustinRobbins100x100circle.png"/> </a> </figure> <h6> Article </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/top-3-tips-becoming-profit-center/">Top 3 Tips to Becoming a Profit Center</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/transitioning-to-the-new-zendesk/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/transitioning-to-the-new-zendesk/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-transitioning-to-the-new-zendesk.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/transitioning-to-the-new-zendesk/">Transitioning to the new Zendesk</a></h4> </header> </article> <article class="tile articles-and-white-papers_benchmarking-stats benchmarking-stats articles-and-white-papers_top-row top-row articles-and-white-papers_why-zendesk-resource why-zendesk-resource articles-and-white-papers" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/true-stories-customer-service-roi/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/true-stories-customer-service-roi/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-true-stories-customer-service-roi.png" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> White Paper </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/true-stories-customer-service-roi/">True stories of customer service ROI</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/sprout-social/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/sprout-social/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/blog/sproutsocial.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/sprout-social/">Trusting Your Support Team with Social Media</a></h4> </header> </article> <article class="tile videos-and-webinars_benchmarking-stats benchmarking-stats videos-and-webinars_best-practices best-practices videos-and-webinars_managing-service-teams managing-service-teams videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/turning-data-into-action/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/turning-data-into-action/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/images/208x118_data_action.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/turning-data-into-action/">Turning Data into Action</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/turning-difficult-moments-into-positive-customer-experiences/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/turning-difficult-moments-into-positive-customer-experiences/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-turning-difficult-moments-into-positive-customer-experiences.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/turning-difficult-moments-into-positive-customer-experiences/">Turning Difficult Moments into Positive Customer Experiences</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/turning-customer-rants-into-raves/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/turning-customer-rants-into-raves/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-turning-customer-rants-into-raves.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/turning-customer-rants-into-raves/">Turning Rants into Raves: How to Capture the Customer’s Heart</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/uk-omnichannel-infographic/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/uk-omnichannel-infographic/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-uk-omnichannel-infographic.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/uk-omnichannel-infographic/">United Kingdom omnichannel survey</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/us-omnichannel-infographic/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/us-omnichannel-infographic/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-us-omnichannel-infographic.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/us-omnichannel-infographic/">United States Omnichannel Survey</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/uplifting-service-the-proven-path-to-delighting-your-customers/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/uplifting-service-the-proven-path-to-delighting-your-customers/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-uplifting-service-the-proven-path-to-delighting-your-customers.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/uplifting-service-the-proven-path-to-delighting-your-customers/">Uplifting Service: The Proven Path to Delighting Your Customers</a></h4> </header> </article> <article class="tile videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/getting-started-customer-support/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/getting-started-customer-support/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-getting-started-customer-support.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/getting-started-customer-support/">Using Zendesk to Communicate Effectively with Your Customers</a></h4> </header> </article> <article class="tile videos-and-webinars_featured-resource featured-resource videos-and-webinars_managing-service-teams managing-service-teams videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/what-airbnb-learned-while-rapidly-scaling-their-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/what-airbnb-learned-while-rapidly-scaling-their-customer-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-what-airbnb-learned-while-rapidly-scaling-their-customer-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/what-airbnb-learned-while-rapidly-scaling-their-customer-service/">What Airbnb learned while rapidly scaling their customer service</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/what-is-bad-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/what-is-bad-customer-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-what-is-bad-customer-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/what-is-bad-customer-service/">What is bad customer service?</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-advanced-voice/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-advanced-voice/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/050514_whatsnew.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-advanced-voice/">What’s New in Your Zendesk: Advanced Voice</a></h4> </header> </article> <article class="tile videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-in-your-zendesk-making-customer-service-more-effortless/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-in-your-zendesk-making-customer-service-more-effortless/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/images/208_118_whats_new.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-in-your-zendesk-making-customer-service-more-effortless/">What’s New in Your Zendesk: Making Customer Service More Effortless</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-productivity/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-productivity/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/050514_whatsnew.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-productivity/">What’s New in Your Zendesk: Pack in the Productivity</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-the-secret-to-providing-a-world-class-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-the-secret-to-providing-a-world-class-customer-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-whats-the-secret-to-providing-a-world-class-customer-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-the-secret-to-providing-a-world-class-customer-service/">What’s the Secret to Providing a World Class Customer Experience</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/establishing-innovation/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/establishing-innovation/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/images/208_118_whats_new.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/establishing-innovation/">What’s New in Your Zendesk: Establishing Innovation</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-in-your-zendesk-insights/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-in-your-zendesk-insights/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/images/208_118_whats_new.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-in-your-zendesk-insights/">What’s New in your Zendesk: Meaningful data with Insights</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-in-your-zendesk/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-in-your-zendesk/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/images/208_118_whats_new.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/new-in-your-zendesk/">What’s New in your Zendesk: Multi-channel support for your multi-talent team</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-multibrand/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-multibrand/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/images/208_118_whats_new.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-multibrand/">What’s New in Your Zendesk: Multibrand</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-scalable-support/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-scalable-support/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/images/208_118_whats_new.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/whats-new-scalable-support/">What’s New in your Zendesk: Scalable support</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_managing-service-teams managing-service-teams infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/where-are-the-happiest-employees/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/where-are-the-happiest-employees/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-where-are-the-happiest-employees.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/where-are-the-happiest-employees/">Where are the happiest employees?</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_self-service-2 self-service-2 infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/instaservice/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/instaservice/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-instaservice.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/instaservice/">Why are Customers Turning to Social Media?</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/why-companies-should-invest-in-the-customer-experience/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/why-companies-should-invest-in-the-customer-experience/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-why-companies-should-invest-in-the-customer-experience.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/why-companies-should-invest-in-the-customer-experience/">Why companies should invest in the customer experience</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars_top-row top-row videos-and-webinars_why-zendesk-resource why-zendesk-resource videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/why-zendesk/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/why-zendesk/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-why-zendesk.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/why-zendesk/">Why Zendesk</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_self-service-2 self-service-2 infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/winning-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/winning-customer-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-winning-customer-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/winning-customer-service/">Winning Customer Service</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/working-with-zendesk-tickets/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/working-with-zendesk-tickets/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-working-with-zendesk-tickets.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/working-with-zendesk-tickets/">Working with Zendesk Tickets</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/writing-great-emails-customers-social-media-changed-rules/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/writing-great-emails-customers-social-media-changed-rules/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/Leslie_OFLAHAVAN-resource.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/writing-great-emails-customers-social-media-changed-rules/">Writing Great Emails to Customers: How Social Media Has Changed the Rules</a></h4> </header> </article> <article class="tile videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-just-ticket-number/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-just-ticket-number/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-customer-just-ticket-number.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customer-just-ticket-number/">Your Customer is More than Just a Ticket Number</a></h4> </header> </article> <article class="tile infographics_benchmarking-stats benchmarking-stats infographics_providing-great-service providing-great-service infographics" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/your-customers-want-support-via-smartphone/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/your-customers-want-support-via-smartphone/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-your-customers-want-support-via-smartphone.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Infographic </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/your-customers-want-support-via-smartphone/">Your Customers Want Support Via Smartphone</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zen-masters-customer-service/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zen-masters-customer-service/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zen-masters-customer-service.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/images/p-resources/res-webinars.jpg';"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zen-masters-customer-service/">Zen Masters of Customer Service Webinars</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars_why-zendesk-resource why-zendesk-resource videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-apps/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-apps/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zendesk-apps.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-apps/">Zendesk Apps</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-customer-satisfaction-overview/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-customer-satisfaction-overview/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zendesk-customer-satisfaction-overview.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-customer-satisfaction-overview/">Zendesk customer satisfaction [pro tip]</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-deep-dive-apps/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-deep-dive-apps/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/res-zendesk-deep-dive-triggers.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-deep-dive-apps/">Zendesk Deep Dive: Apps</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customizing-insights-reports-dashboards/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customizing-insights-reports-dashboards/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/050514_deepdive.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/customizing-insights-reports-dashboards/">Zendesk Deep Dive: Customizing Insights Reports and Dashboards</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/dynamic-content-localization/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/dynamic-content-localization/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/050514_deepdive.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/dynamic-content-localization/">Zendesk Deep Dive: Dynamic Content and Localization</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/increase-productivity-with-macros/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/increase-productivity-with-macros/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/050514_deepdive.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/increase-productivity-with-macros/">Zendesk Deep Dive: Increase Productivity with Macros</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-deep-dive-managing-views/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-deep-dive-managing-views/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/050514_deepdive.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-deep-dive-managing-views/">Zendesk Deep Dive: Managing Views</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars_providing-great-service providing-great-service videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/deep-dive-multibrand/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/deep-dive-multibrand/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/webinars/050514_deepdive.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/deep-dive-multibrand/">Zendesk Deep Dive: Multibrand</a></h4> </header> </article> <article class="tile videos-and-webinars_best-practices best-practices videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-deep-dive-triggers/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-deep-dive-triggers/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/res-zendesk-deep-dive-triggers.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-deep-dive-triggers/">Zendesk Deep Dive: Triggers</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-email-introduction/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-email-introduction/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zendesk-email-introduction.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-email-introduction/">Zendesk Email Introduction</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/embeddables-bringing-support-customers/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/embeddables-bringing-support-customers/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/blog/embeddables.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/embeddables-bringing-support-customers/">Zendesk Embeddables: Bringing customer support directly to your customers</a></h4> </header> </article> <article class="tile videos-and-webinars latest" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/feature-close-up-triggers/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/feature-close-up-triggers/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/resources/FeatureCloseUpResourceTile.jpg"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/feature-close-up-triggers/">Zendesk Feature Close-Up: Triggers</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-for-salesforce-integration/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-for-salesforce-integration/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zendesk-for-salesforce-integration.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-for-salesforce-integration/">Zendesk for Salesforce Integration</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars_providing-great-service providing-great-service videos-and-webinars_self-service-2 self-service-2 videos-and-webinars_why-zendesk-resource why-zendesk-resource videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/help-center/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/help-center/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-help-center.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/help-center/">Zendesk Help Center</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-advanced-analytics-and-reporting/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-advanced-analytics-and-reporting/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zendesk-advanced-analytics-and-reporting.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-advanced-analytics-and-reporting/">Zendesk Insights: Advanced Analytics & Reporting</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-ipad-app/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-ipad-app/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zendesk-ipad-app.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-ipad-app/">Zendesk iPad App</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-macros-from-tickets/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-macros-from-tickets/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zendesk-macros-from-tickets.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-macros-from-tickets/">Zendesk macros from tickets [pro tip]</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-multibrand/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-multibrand/"> <img src="https://web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/content/blog/multibrand_blog.png"/> </a> </figure> <h6> Webinar </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-multibrand/">Zendesk Multibrand</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips product-info-tips videos-and-webinars_why-zendesk-resource why-zendesk-resource videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-overview/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-overview/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zendesk-overview.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-overview/">Zendesk Overview</a></h4> </header> </article> <article class="tile videos-and-webinars" data-video-url=""> <a class="hot-tile" href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-product-demo/"></a> <figure class="logo"> <a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-product-demo/"> <img src="//web.archive.org/web/20161018152038im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/p-resources/res-zendesk-product-demo.jpg" onerror="this.src='//d16cvnquvjw7pr.cloudfront.net/v2/wp-checklist.png';"/> </a> </figure> <h6> Video </h6> <h7 style="display:none;"> </h7> <header> <h4><a href="https://web.archive.org/web/20161018152038/https://www.zendesk.com/resources/zendesk-product-demo/">Zendesk Product Demo</a></h4> </header> </article> <article class="tile videos-and-webinars_product-info-tips 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sure the appropriate tiles are displaying if(window.location.hash == '') { var target = ''; $('#tiles').isotope({ filter : '' }); } else { var target = '#sel-' + window.location.hash.replace(/[^\w-_]/g, ''); if(target.indexOf('_') >= 0) { target = target.split('_'); target = target[0]; } concatTypeAndTopic(target); $(window).hashchange(); noResultsMessaging(); } // Ensure the correct filters are 'pressed' and the no results message displays if needed noResultsMessaging(); // Define the target as the hash after filter click $('#filter-options .section a').on('click', function(){ var target = $(this).attr('data-filter'); if(target.length > 0) window.location.hash = target; if( $(this).attr('id') == 'sel-all-2' ) { $(this).addClass('pressed'); } return false; }) // Concatenate the topic name with the type $('#filter-options #section1 a').click(function(){ elID = $(this).attr('id'); concatTypeAndTopic('#'+elID); return false; }) }); </script> <script type="text/javascript"> dataLayer = []; 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