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Micah explains through real-life examples how to implement the eight unbreakable rules of social media customer service (including how to effectively address customer complaints on sites such as Yelp, Twitter and TripAdvisor), as well as how to design compelling self-service options to help today's customers help themselves. This webinar will leave you with tips and tricks that agents and managers alike can put into practice today to deliver best-of-class customer service.</p> <p><em><a href="https://web.archive.org/web/20161221181524/http://www.micahsolomon.com/" target="_blank">Micah Solomon</a> is a top professional business keynote speaker, bestselling author, customer service and marketing strategist, and consultant on customer service issues, the customer experience, and company culture. He has been termed by the Financial Post a 'new guru of customer service excellence.' An entrepreneur and business leader, he authored the new business bestseller, <a href="https://web.archive.org/web/20161221181524/http://www.amazon.com/dp/0814417906/ref=cm_sw_su_dp" target="_blank">High-Tech, High-Touch Customer Service</a>, as well as the earlier book Exceptional Service, Exceptional Profit. His expertise has been featured in Fast Company, Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes.com, and elsewhere, and he created and helms the 'College of the Customer' website.</em></p> <section class="video"> <iframe src="//web.archive.org/web/20161221181524if_/https://fast.wistia.com/embed/iframe/do0bjl2ej7?fullscreenButton=false&playerColor=030303&version=v1&videoHeight=399&videoWidth=710&volumeControl=true&plugin%5Bsocialbar%5D%5Bbuttons%5D=embed-twitter-facebook&plugin%5Bsocialbar%5D%5BtweetText%5D=&plugin%5Bsocialbar%5D%5Bversion%5D=v1&webkitallowfullscreen&mozallowfullscreen&allowfullscreen&fullscreenButton=true" allowtransparency="true" frameborder="0" scrolling="no" class="wistia_embed" name="wistia_embed" width="625" height="378"></iframe> </section> </div> </div> </article> <div class="promo-wrap"> <div class="block"> <a href="https://web.archive.org/web/20161221181524/https://www.zendesk.com/resources/are-customer-surveys-effective/"> <img alt="Are Surveys Effective?" 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} } }); // If they click anywhere on the page other than the social-block, hide the social icons and show 'share' $(document).click(function(e) { var target = e.target; if (!$(target).is('#socialBlock') && !$(target).parents().is('#socialBlock')) { if($socialblock.hasClass('mobile-social')) { $('span.share-social').toggle(true); $socialblock.children('ul').toggle(false); } } }); $('#socialBlock a').on('click', function(){ var network = $(this).attr('data-network'), action = $(this).attr('data-action'), target = window.location.href; //_gaq.push(['_trackSocial', network, action, target]); }); /** * The js version of adding the correct url's to our share buttons. * This is used for the job view page which will not function on php * appendUrl adds the text as well as the url params into the request * * @param {string} url The url to append to the share button req * @param {string} title The title of the page to be displayed when shared */ function populateHrefs(url, title) { url = encodeURIComponent(url); title = encodeURIComponent(title); function appendUtmSource(url) { var a = document.createElement('a'); a.href = url; if (! /utm_source/.test(a.search)) { a.search = (a.search ? a.search + '&' : '?') + 'utm_source=shared'; } return a.href; } function appendUrl(network, urlKey, titleKey) { var a = $socialblock.find('[data-network="' + network + '"]'); var hrefSuffix = [urlKey, '=', url]; if (titleKey) { hrefSuffix = hrefSuffix.concat('&', titleKey, '=', title); } a.attr('href', a.attr('href') + hrefSuffix.join('')); } appendUrl('twitter', 'url', 'text'); appendUrl('facebook', 'u'); appendUrl('linkedin', 'url', 'title'); appendUrl('googleplus', 'url'); } /** * Since the php string is injected first for the blog posts, * we need to remove it in order to add the correct string for * the individual job views which require js * * @param {object} $element The DOM object whose string must be truncated * @param {string} identifier Everything after this char will be removed */ function removePHPstr($element,identifier) { var strtoAppend = $element.attr('href'); strtoAppend = strtoAppend.substring(0, strtoAppend.indexOf(identifier)+1); $element.attr('href',strtoAppend); } if ($('.careers-single').length) { removePHPstr($('#custom-tweet-button a'),'?'); removePHPstr($('.custom-fb-like a'),'?'); removePHPstr($('.custom-li-share a'),'?mini=true'); removePHPstr($('.custom-google-share a'),'?'); // see page-jobs-single.php for use of custom event job-populated $socialblock.one('job-populated', function() { var title = $('.job-title').text() || document.title; var jobID = window.location.search .replace(/^\?/, '') .split('&') .filter(function(param) { return /^job=/.test(param); }) [0] .split('=') .pop() .replace(/[^a-zA-Z0-9]/g, ''); var jobviteHref = 'https://web.archive.org/web/20161221181524/https://jobs.jobvite.com/zendesk/job/' + jobID; populateHrefs(jobviteHref, title); }); } } // allow loading this part before jQuery is loaded. if (window.jQuery) { $(init); } else { window.addEventListener('load', init); } })(); </script> <script type="text/javascript"> $(document).ready(function(){ // Add class when max-width is mobile sized var $window = $(window); var newsletterScroll = function() { var topper = $(document).scrollTop() , offsetter = $('.newsletter-offsetter').offset().top - 165; if (topper > offsetter) { $('#newsletter-sub-container').addClass('fixed'); $('#newsletter-sub').addClass('fixed'); } else { $('#newsletter-sub-container').removeClass('fixed'); $('#newsletter-sub').removeClass('fixed'); } }; $window.scroll(newsletterScroll); $window.resize(newsletterScroll); // Back to top scroll bind $(".back-to-top a").click(function() { $('html, body').animate({ scrollTop: $("#main").offset().top }, 1000); return false; }); }); </script> <script charset="ISO-8859-1" src="//web.archive.org/web/20161221181524js_/https://fast.wistia.com/static/popover-v1.js"></script> <script type="text/javascript"> $(document).ready(function(){ // Grab Bizo profile Bizo.init(); // Init form handler ResourceLead.init(); $(".filter-by").click(function() { $(this).toggleClass("open"); $(".filter-list").toggle(); }); $(".filter-parent").click(function() { $(this).toggleClass("open").next(".filter-menu").toggle(); }); // sticky nav treatment var $window = $(window); var stickyScroll = function() { var topper = $(document).scrollTop() , offsetter = $('.sticky-nav-offsetter').offset().top - 75; if (topper > offsetter) { $('.sticky-nav').addClass('stuck'); } else { $('.sticky-nav').removeClass('stuck'); } }; $window.scroll(stickyScroll); $window.resize(stickyScroll); }); </script> </body> </html>