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Refund and license policy | Joinchat
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menu-item-type-post_type menu-item-object-page menu-item-15312"><a href="https://join.chat/en/sign-up/" class="elementor-item" tabindex="-1">Try for free</a></li><li class="login--btn menu-item menu-item-type-custom menu-item-object-custom menu-item-17192"><a href="https://my.join.chat" class="elementor-item" tabindex="-1">Login</a></li><li class="lang-item lang-item-34 lang-item-es lang-item-first menu-item menu-item-type-custom menu-item-object-custom menu-item-1074-es"><a href="https://join.chat/es/politica-de-devoluciones/" hreflang="es-ES" lang="es-ES" class="elementor-item" tabindex="-1"><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAALCAMAAABBPP0LAAAAflBMVEX/AAD9AAD3AADxAADrAAD/eXn9bGz8YWH8WVn6UVH5SEj5Pz/3NDT0Kir9/QD+/nL+/lT18lDt4Uf6+j/39zD39yf19R3n5wDxflXsZ1Pt4Y3x8zr0wbLs1NXz8xPj4wD37t3jmkvsUU/Bz6nrykm3vJ72IiL0FBTyDAvhAABEt4UZAAAAX0lEQVR4AQXBQUrFQBBAwXqTDkYE94Jb73+qfwVRcYxVQRBRToiUfoaVpGTrtdS9SO0Z9FR9lVy/g5c99+dKl30N5uxPuviexXEc9/msC7TOkd4kHu/Dlh4itCJ8AP4B0w4Qwmm7CFQAAAAASUVORK5CYII=" alt="Es" width="16" height="11" style="width: 16px; height: 11px;" /></a></li></ul></nav></div></div><div class="elementor-element elementor-element-e9806f1 menu--navmobile elementor-widget-tablet__width-auto elementor-hidden-desktop elementor-widget elementor-widget-html" data-id="e9806f1" data-element_type="widget" data-widget_type="html.default"><div class="elementor-widget-container"> <a href="javascript:void(0);" rel="nofollow" class="menu--navmobile" role="button"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" 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i=this;this.time.total>t?window.requestAnimationFrame(i.triggerAnimation.bind(i)):(this.status={interacted:!this.status.interacted,animating:!1},this.time.start=null)},e.prototype.animateIcon=function(t){if(t>this.time.total)(t=this.time.total);if(0>t)(t=0);var e=i(Math.min(t,this.time.total/2),0,7,this.time.total/2).toFixed(2),n=i(Math.max(t-this.time.total/2,0),0,45,this.time.total/2).toFixed(2);this.topLine.setAttribute("transform","translate(0 "+e+") rotate("+n+" 16 9)"),this.bottomLine.setAttribute("transform","translate(0 "+-e+") rotate("+-n+" 16 23)")};var a=document.getElementsByClassName("nc-interact_menu-close-o-32");if(a)for(var s=0;a.length>s;s++)new e(t(a[s]))}();</script></g></svg></a></div></div></div></div></div></section></div><div data-elementor-type="single" data-elementor-id="6488" class="elementor elementor-6488 elementor-location-single post-5607 page type-page status-publish" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-c806d32 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c806d32" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e7c8ac" data-id="8e7c8ac" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-6ba95c5 elementor-widget elementor-widget-heading" data-id="6ba95c5" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h1 class="elementor-heading-title elementor-size-default">Refund and license policy</h1></div></div></div></div></div></section><section class="elementor-section elementor-top-section elementor-element elementor-element-58eaff1 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="58eaff1" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-12f2dbe" data-id="12f2dbe" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-1e382e1 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents" data-id="1e382e1" data-element_type="widget" data-settings="{"headings_by_tags":["h2"],"exclude_headings_by_selector":[],"sticky":"top","sticky_offset":80,"marker_view":"bullets","icon":{"value":"","library":""},"minimize_box":"yes","minimized_on":"tablet","hierarchical_view":"yes","min_height":{"unit":"px","size":"","sizes":[]},"min_height_tablet":{"unit":"px","size":"","sizes":[]},"min_height_mobile":{"unit":"px","size":"","sizes":[]},"sticky_on":["desktop","tablet","mobile"],"sticky_effects_offset":0}" data-widget_type="table-of-contents.default"><div class="elementor-widget-container"><div class="elementor-toc__header"><h4 class="elementor-toc__header-title"> Content</h4><div class="elementor-toc__toggle-button elementor-toc__toggle-button--expand" role="button" tabindex="0" aria-controls="elementor-toc__1e382e1" aria-expanded="true" aria-label="Open table of contents"><i aria-hidden="true" class="fas fa-chevron-down"></i></div><div class="elementor-toc__toggle-button elementor-toc__toggle-button--collapse" role="button" tabindex="0" aria-controls="elementor-toc__1e382e1" aria-expanded="true" aria-label="Close table of contents"><i aria-hidden="true" class="fas fa-chevron-up"></i></div></div><div id="elementor-toc__1e382e1" class="elementor-toc__body"><div class="elementor-toc__spinner-container"> <i class="elementor-toc__spinner eicon-animation-spin eicon-loading" aria-hidden="true"></i></div></div></div></div></div></div><div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7b2ca06" data-id="7b2ca06" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-7d6b874 elementor-widget elementor-widget-theme-post-content" data-id="7d6b874" data-element_type="widget" data-widget_type="theme-post-content.default"><div class="elementor-widget-container"><h4 class="wp-block-heading">Content</h4><p>🚨Important notice: This legal document has been automatically translated from the original in Spanish. It has a strictly informative purpose. For any controversy or legal dispute, the original in Spanish will be taken as a reference.</p><h2 class="wp-block-heading">1. Refunds Request</h2><p>At Joinchat, we want you to be fully satisfied with the products and services you purchase from us. If you have any questions, concerns, or problems, please let us know. Open a ticket on our support platform and we will be happy to help you.</p><p>If you believe that buying a product was not the right decision and you think that the product you have purchased is not the most suitable for your needs, we want to make things right. Within 14 days of purchase, Joinchat will reimburse the full p1rice paid on request.</p><p><strong>Refund requests are to be sent via ticket to our Support help desk.</strong> We love to know where things went wrong or how we can improve our work. No refunds are provided after 14 days of your date of purchase.</p><h3 class="wp-block-heading">1.1 Refund Exceptions</h3><p>Refund requests are not accepted for:</p><ol class="wp-block-list"><li>Refund requests are not accepted for license renewals. You can cancel automatic payments at any time from your <a href="https://my.join.chat/account/subscriptions/">My Account page</a>.</li><li>Under no circumstances will refunds be issued for Lifetime licenses.</li><li>Refund requests are not accepted for products that have been downloaded and installed by the customer and are being used at the time the refund is requested.</li></ol><h3 class="wp-block-heading">1.2 Payment of refunds</h3><p>Your request will be processed and refunded automatically to your credit card or original method of payment. This generally takes up to 6-9 working days since your request has been approved.</p><h2 class="wp-block-heading">2. Support Channels</h2><p>Joinchat only provides support via premium support desk, WhatsApp chat and WordPress Official support forum. We will not provide any support via email or Twitter. We may request you to email us your login details when needed, in which case we will communicate via email to protect your confidential & secure details.</p><p>Support includes installation guidance, bugs fixing, and general problem solving with features explained on the Add-ons sales page. Support does not include:</p><p>· General WordPress support.</p><p>· Add new features or extend the functionality available in our services.</p><p>· Change colors, images, icons, and other customizations.</p><p>· Support for third-party services with which our products can be integrated.</p><h3 class="wp-block-heading">2.1 Support Hours</h3><p>We like to help all our customers in the best possible way. We also care about the family reconciliation of our employees. For this reason our aim is to achieve a balance between both parties, so our opening hours are usually about 5 hours a day, Monday to Friday. Considering that we have customers all over the world, we ask for a little patience from everyone. We understand that your issue will be the most important, but surely you can wait a few hours, so you could go out to the park to play with your children, you could take your partner to see a movie or do sport with your friends. Above all, enjoy a happy life, you will only have one.</p><h3 class="wp-block-heading">2.2 Bug Fixing</h3><p>It is our commitment to fix all bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 48 – 72 hours. We will also try to provide a solution via the forum for smaller bug fixes, after which we will update the core package.</p><h2 class="wp-block-heading">3. Licenses Policy</h2><p>Our Plugin and Add-ons are created for WordPress, an open source software released under the GNU public license <a href="https://www.gnu.org/licenses/gpl.html">http://www.gnu.org/licenses/gpl.html</a> . Therefore, any part of our products which constitute a derivative work of WordPress are also licensed under the GPL 3.0.</p><p>Licenses are valid for one year from the date of purchase and are automatically renewed. You can also opt out of auto-renewal and monitor them manually from your online account. A valid and active license is required to have access to updates, support and downloads of the purchased products.</p><h3 class="wp-block-heading">3.1<meta charset="utf-8">Software updates and downloads</h3><p>Updates are included for free for one year. If you have a valid and active license, updates can be downloaded from the page “My Downloads” in your reserved area in our site. At the end of the one-year period, if the subscription is not renewed, access to any type of download will be cancelled.</p><h3 class="wp-block-heading">3.2 Support services</h3><p>Support for purchased add-ons is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license or purchase a new license for the add-ons you wish to get support for.</p><h3 class="wp-block-heading">3.3 Do I need a license for my subdomain?</h3><p>Yes, a license is required for each subdomain, let’s consider that a WP installation requires a valid license.</p></div></div></div></div></div></section></div><div data-elementor-type="footer" data-elementor-id="1019" class="elementor elementor-1019 elementor-location-footer" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-1214c5f elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1214c5f" data-element_type="section" data-settings="{"background_background":"classic"}"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7b46b39" data-id="7b46b39" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-e5e11dc elementor-widget elementor-widget-theme-site-logo elementor-widget-image" data-id="e5e11dc" data-element_type="widget" data-widget_type="theme-site-logo.default"><div class="elementor-widget-container"> <a href="https://join.chat/en/"> <img width="200" height="45" src="https://cdn.join.chat/app/uploads/2021/05/brand-joinchat.svg" class="attachment-full size-full wp-image-9651" alt="" /> </a></div></div><div class="elementor-element elementor-element-037993a elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="037993a" data-element_type="widget" data-widget_type="divider.default"><div class="elementor-widget-container"><div class="elementor-divider"> <span class="elementor-divider-separator"> </span></div></div></div><div class="elementor-element elementor-element-48b7d37 elementor-widget elementor-widget-heading" data-id="48b7d37" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"> <span class="elementor-heading-title elementor-size-default">© <a href="https://crea.me">Slurp & Cream SL</a> · Joinchat ™</span></div></div></div></div><div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-02a814d" data-id="02a814d" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><section class="elementor-section elementor-inner-section elementor-element elementor-element-dad49d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="dad49d7" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7f986c8" data-id="7f986c8" data-element_type="column" data-settings="{"background_background":"classic"}"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-1b6759f elementor-widget elementor-widget-heading" data-id="1b6759f" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">Legal</h6></div></div><div class="elementor-element elementor-element-a923299 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="a923299" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="https://join.chat/en/privacy-policy/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Privacy policy</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/en/terms-of-use/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Terms of use</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/en/refund-policy/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Refund & Support</span> </a></li></ul></div></div></div></div><div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-9758a03" data-id="9758a03" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-168f861 elementor-widget elementor-widget-heading" data-id="168f861" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">How to</h6></div></div><div class="elementor-element elementor-element-0bd9fa6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="0bd9fa6" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="https://join.chat/en/documentation/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Documentation</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/en/support/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Help & Support</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/en/frequently-asked-questions/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">FAQs</span> </a></li></ul></div></div></div></div><div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-52868d5" data-id="52868d5" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-67e0b06 elementor-widget elementor-widget-heading" data-id="67e0b06" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">Plugin</h6></div></div><div class="elementor-element elementor-element-87de324 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="87de324" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="/en/sign-up/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Try for free</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/en/pricing"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Premium</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/en/testimonials/" target="_blank"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">People say</span> </a></li></ul></div></div></div></div><div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-474fe37" data-id="474fe37" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-ce72d8e elementor-widget elementor-widget-heading" data-id="ce72d8e" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">Community</h6></div></div><div class="elementor-element elementor-element-721ff59 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="721ff59" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="/en/blog/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Blog</span> </a></li><li class="elementor-icon-list-item"> <a 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