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menu-item-has-children menu-item-10696"><a href="https://join.chat/es/premium/" class="elementor-item">Características</a><ul class="sub-menu elementor-nav-menu--dropdown"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-14233"><a href="https://join.chat/es/premium/chatfunnel/" class="elementor-sub-item">Chat Funnels</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16165"><a href="https://join.chat/es/premium/agentes-de-soporte/" class="elementor-sub-item">Agentes de soporte</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16164"><a href="https://join.chat/es/premium/omnichannel/" class="elementor-sub-item">OmniChannel</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16486"><a href="https://join.chat/es/premium/random-phone/" class="elementor-sub-item">Random Phone</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page 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class="elementor-nav-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-10696"><a href="https://join.chat/es/premium/" class="elementor-item" tabindex="-1">Características</a><ul class="sub-menu elementor-nav-menu--dropdown"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-14233"><a href="https://join.chat/es/premium/chatfunnel/" class="elementor-sub-item" tabindex="-1">Chat Funnels</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16165"><a href="https://join.chat/es/premium/agentes-de-soporte/" class="elementor-sub-item" tabindex="-1">Agentes de soporte</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16164"><a href="https://join.chat/es/premium/omnichannel/" class="elementor-sub-item" tabindex="-1">OmniChannel</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16486"><a href="https://join.chat/es/premium/random-phone/" class="elementor-sub-item" tabindex="-1">Random Phone</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16485"><a href="https://join.chat/es/premium/cta-extras/" class="elementor-sub-item" tabindex="-1">CTA Extras</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13291"><a href="https://join.chat/es/precio/#all-features" class="elementor-sub-item elementor-item-anchor" tabindex="-1">Compara características</a></li></ul></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-19595"><a href="https://join.chat/es/premium/ia/" class="elementor-item" tabindex="-1">Joinchat IA✨</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-19993"><a href="#" class="elementor-item elementor-item-anchor" tabindex="-1">Precio</a><ul class="sub-menu elementor-nav-menu--dropdown"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-19893"><a href="https://join.chat/es/precio/" class="elementor-sub-item" tabindex="-1">Joinchat Plugin</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-19892"><a href="https://join.chat/es/precio-ai-powered/" class="elementor-sub-item" tabindex="-1">Joinchat IA✨</a></li></ul></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-6278"><a href="https://join.chat/es/docs/" class="elementor-item" tabindex="-1">Ayuda</a><ul class="sub-menu elementor-nav-menu--dropdown"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-13288"><a href="https://join.chat/es/docs/" class="elementor-sub-item" tabindex="-1">Documentación</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-4167"><a href="https://join.chat/es/soporte/" class="elementor-sub-item" tabindex="-1">Soporte</a></li></ul></li><li class="down--btn menu-item menu-item-type-post_type menu-item-object-page menu-item-18551"><a href="https://join.chat/es/sign-up/" class="elementor-item" tabindex="-1">Prueba gratis</a></li><li class="login--btn menu-item menu-item-type-custom menu-item-object-custom menu-item-17195"><a href="https://my.join.chat" class="elementor-item" tabindex="-1">Login</a></li><li class="lang-item lang-item-37 lang-item-en lang-item-first menu-item menu-item-type-custom menu-item-object-custom menu-item-1407-en"><a href="https://join.chat/en/refund-policy/" hreflang="en-US" lang="en-US" class="elementor-item" tabindex="-1"><img 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xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 32 32"><title>menu-to-close</title><g fill="#000000" stroke-linecap="round" stroke-linejoin="round"><g class="js-nc-int-icon nc-int-menu-to-close"><line fill="none" stroke="#000000" stroke-width="2" x1="2" x2="30" y1="9" y2="9"></line><line fill="none" stroke="#000000" stroke-width="2" x1="30" x2="2" y1="23" y2="23"></line><line fill="none" stroke="#000000" stroke-width="2" x1="30" x2="2" y1="16" y2="16"></line><line fill="none" stroke="#000000" stroke-width="2" x1="30" x2="2" y1="16" y2="16"></line></g><style>.nc-int-menu-to-close{--transition-duration:.5s}.nc-int-menu-to-close :nth-child(1),.nc-int-menu-to-close :nth-child(2){transition:opacity 0s calc(var(--transition-duration)/2),transform calc(var(--transition-duration)/2) calc(var(--transition-duration)/2) cubic-bezier(.86,0,.07,1)}.nc-int-menu-to-close :nth-child(1){transform-origin:16px 9px}.nc-int-menu-to-close :nth-child(2){transform-origin:16px 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:nth-child(3){transform:rotate(45deg)}.nc-int-menu-to-close.nc-int-icon-state-b :nth-child(4){transform:rotate(-45deg)}</style><script>function initIntIcon(i){i.classList.contains("js-nc-int-icon-loaded")||(i.classList.add("js-nc-int-icon-loaded"),i.closest("svg").addEventListener("click",function(n){i.classList.toggle("nc-int-icon-state-b")}))}for(var intIcons=document.getElementsByClassName("js-nc-int-icon"),i=0;intIcons.length>i;i++)initIntIcon(intIcons[i])</script></g></svg></a></div></div></div></div></div></section></div><div data-elementor-type="single" data-elementor-id="5917" class="elementor elementor-5917 elementor-location-single post-5599 page type-page status-publish" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-c806d32 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c806d32" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e7c8ac" data-id="8e7c8ac" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-6ba95c5 elementor-widget elementor-widget-heading" data-id="6ba95c5" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h1 class="elementor-heading-title elementor-size-default">Política de devoluciones y licencia</h1></div></div></div></div></div></section><section class="elementor-section elementor-top-section elementor-element elementor-element-58eaff1 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="58eaff1" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-12f2dbe" data-id="12f2dbe" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-1e382e1 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents" data-id="1e382e1" data-element_type="widget" data-settings="{"headings_by_tags":["h2"],"exclude_headings_by_selector":[],"sticky":"top","sticky_offset":80,"marker_view":"bullets","icon":{"value":"","library":""},"minimize_box":"yes","minimized_on":"tablet","hierarchical_view":"yes","min_height":{"unit":"px","size":"","sizes":[]},"min_height_tablet":{"unit":"px","size":"","sizes":[]},"min_height_mobile":{"unit":"px","size":"","sizes":[]},"sticky_on":["desktop","tablet","mobile"],"sticky_effects_offset":0}" data-widget_type="table-of-contents.default"><div class="elementor-widget-container"><div class="elementor-toc__header"><h4 class="elementor-toc__header-title"> Contenido</h4><div class="elementor-toc__toggle-button elementor-toc__toggle-button--expand" role="button" tabindex="0" aria-controls="elementor-toc__1e382e1" aria-expanded="true" aria-label="Abrir la tabla de contenidos"><i aria-hidden="true" class="fas fa-chevron-down"></i></div><div class="elementor-toc__toggle-button elementor-toc__toggle-button--collapse" role="button" tabindex="0" aria-controls="elementor-toc__1e382e1" aria-expanded="true" aria-label="Cerrar la tabla de contenidos"><i aria-hidden="true" class="fas fa-chevron-up"></i></div></div><div id="elementor-toc__1e382e1" class="elementor-toc__body"><div class="elementor-toc__spinner-container"> <i class="elementor-toc__spinner eicon-animation-spin eicon-loading" aria-hidden="true"></i></div></div></div></div></div></div><div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7b2ca06" data-id="7b2ca06" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-7d6b874 elementor-widget elementor-widget-theme-post-content" data-id="7d6b874" data-element_type="widget" data-widget_type="theme-post-content.default"><div class="elementor-widget-container"><h2 class="wp-block-heading">1. Solicitud de reembolso</h2><p>En Joinchat, queremos que estés completamente satisfecho con los productos y servicios que nos compras. Si tienes alguna pregunta, preocupación o problema, por favor háznoslo saber. Abre un ticket en nuestra plataforma de soporte y estaremos encantados de ayudarte.</p><p>Si crees que comprar un producto no fue la decisión correcta y piensas que el producto que has comprado no es el más adecuado para sus necesidades, queremos hacer las cosas bien. Dentro de los 14 días de la compra, Joinchat reembolsará el precio total.</p><p><strong>Las solicitudes de reembolso deben ser enviadas a través de un ticket a nuestro servicio de asistencia técnica.</strong> Nos encantaría saber dónde salieron mal las cosas o cómo podemos mejorar nuestro trabajo. No se hacen reembolsos después de 14 días de la fecha de compra.</p><h3 class="wp-block-heading">1.1 Excepciones de reembolso</h3><p>No se admiten peticiones de reembolso para:</p><ol class="wp-block-list"><li>No se admiten peticiones de reembolso para <strong>renovaciones de licencia</strong>. Puede cancelar en cualquier momento el pago automático desde su página <a rel="noreferrer noopener" href="https://my.join.chat/account/subscriptions/" target="_blank">Mi Cuenta</a>.</li><li>En ningún caso existe devolución para licencias Lifetime.</li><li>No se admiten peticiones de reembolso para productos que habiendo sido descargados e instalados por el cliente, estén siendo utilizados en el momento de la solicitud de devolución.</li></ol><h3 class="wp-block-heading">1.2 El pago de los reembolsos</h3><p>Su solicitud será procesada y reembolsada automáticamente a su tarjeta de crédito o al método de pago original. Esto generalmente toma de 6 a 9 días hábiles desde que su solicitud ha sido aprobada.</p><h2 class="wp-block-heading">2. Canales de soporte</h2><p>Joinchat sólo ofrece asistencia a través del servicio de asistencia técnica Premium, el chat de WhatsApp y el foro de asistencia oficial de WordPress. No ofreceremos ningún tipo de asistencia a través del correo electrónico o de Twitter. Es posible que le pidamos que nos envíe por correo electrónico sus datos de inicio de sesión cuando sea necesario, en cuyo caso nos comunicaremos por correo electrónico para proteger sus datos confidenciales y seguros.</p><p>La asistencia incluye orientación para la instalación, corrección de errores y solución de problemas generales con las funciones que se explican en la página de ventas de complementos. El soporte no incluye:</p><p>· Soporte general de WordPress.</p><p>· Añadir nuevas características o ampliar la funcionalidad disponible en nuestros servicios.</p><p>· Cambiar los colores, imágenes, iconos y otras personalizaciones.</p><p>· Soporte a los servicios de terceros con los que se pueden integrar nuestros productos.</p><h3 class="wp-block-heading">2.1 Horario de soporte</h3><p>Nos gusta ayudar a todos nuestros clientes de la mejor manera posible. También nos preocupamos por la conciliación familiar de nuestros empleados. Por esta razón, nuestro objetivo es lograr un equilibrio entre ambas partes, por lo que nuestro horario de soporte suele ser de unas 5 horas al día, de lunes a viernes. Teniendo en cuenta que tenemos clientes en todo el mundo, pedimos un poco de paciencia a todos.  Entendemos que tu asunto será el más importante, pero seguramente podrás esperar unas horas, para poder salir al parque a jugar con tus hijos, llevar a tu pareja a ver una película o hacer deporte con tus amigos. Sobre todo, disfruta de una vida feliz, sólo tendrás una.</p><h3 class="wp-block-heading">2.2 Arreglar los fallos</h3><p>Nuestro compromiso es arreglar todos los errores tan pronto como sea posible después de que se nos reporten. Durante nuestras horas de soporte general, podemos arreglar los errores entre 48 a 72 horas. También trataremos de proporcionar una solución a través del foro de soporte de WordPress para correcciones de errores más pequeños, después de lo cual actualizaremos todos los plugins y Add-ons.</p><h2 class="wp-block-heading">3. Licencias</h2><p>Nuestros plugins y complementos están creados para WordPress, un software de código abierto publicado bajo la <a href="http://www.gnu.org/licenses/gpl.html" target="_blank" rel="noreferrer noopener">licencia pública GNU</a>. Por lo tanto, cualquier parte de nuestros productos que constituyan un trabajo derivado de WordPress también están licenciados bajo la GPL 3.0.</p><p>Las licencias son válidas durante un año a partir de la fecha de compra y se renuevan automáticamente. También puede optar por no renovarlas automáticamente y controlarlas manualmente desde su cuenta en línea. Se requiere una licencia válida y activa para tener acceso a las actualizaciones, el soporte y las descargas de los productos adquiridos.</p><h3 class="wp-block-heading">3.1 Actualizaciones de Software y descargas</h3><p>Las actualizaciones se incluyen de forma gratuita durante un año. Si tiene una licencia válida y activa, las actualizaciones pueden ser descargadas desde la página «Mis descargas» en su área reservada en nuestro sitio. Una vez finalizado el periodo de un año, si no se renueva la suscripción el acceso a cualquier tipo de descarga quedará anulado.</p><h3 class="wp-block-heading">3.2 Servicios de Soporte</h3><p>El soporte para los complementos comprados se da hasta un año después de la fecha de compra. Si desea obtener soporte después de un año, debe renovar su licencia o comprar una nueva licencia para los complementos para los que desea obtener soporte.</p><h3 class="wp-block-heading">3.2 ¿Necesito una licencia para mi subdominio?</h3><p>Sí, se requiere una licencia para cada subdominio, consideremos que una instalación de WP requiere de una licencia en vigor.</p></div></div></div></div></div></section></div><div data-elementor-type="footer" data-elementor-id="2690" class="elementor elementor-2690 elementor-location-footer" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-b3048cc elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b3048cc" data-element_type="section" data-settings="{"background_background":"classic"}"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0685988" data-id="0685988" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-e01650a elementor-widget elementor-widget-theme-site-logo elementor-widget-image" data-id="e01650a" data-element_type="widget" data-widget_type="theme-site-logo.default"><div class="elementor-widget-container"> <a href="https://join.chat/es/"> <img width="200" height="45" src="https://cdn.join.chat/app/uploads/2021/05/brand-joinchat.svg" class="attachment-full size-full wp-image-9651" alt="" /> </a></div></div><div class="elementor-element elementor-element-dbe0786 elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="dbe0786" data-element_type="widget" data-widget_type="divider.default"><div class="elementor-widget-container"><div class="elementor-divider"> <span class="elementor-divider-separator"> </span></div></div></div><div class="elementor-element elementor-element-643d833 elementor-widget elementor-widget-heading" data-id="643d833" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"> <span class="elementor-heading-title elementor-size-default">© <a href="https://crea.me">Slurp & Cream SL</a> · Joinchat ™</span></div></div></div></div><div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-741eba1" data-id="741eba1" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><section class="elementor-section elementor-inner-section elementor-element elementor-element-ee4cc7f elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="ee4cc7f" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-5d98b38" data-id="5d98b38" data-element_type="column" data-settings="{"background_background":"classic"}"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-5badadd elementor-widget elementor-widget-heading" data-id="5badadd" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">Legal</h6></div></div><div class="elementor-element elementor-element-8152ff0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="8152ff0" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="https://join.chat/es/politica-de-privacidad/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Política de privacidad</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/es/terminos-de-uso/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Términos de uso</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/es/politica-de-devoluciones/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Soporte y Devoluciones</span> </a></li></ul></div></div></div></div><div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-d59de21" data-id="d59de21" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-6bf3e47 elementor-widget elementor-widget-heading" data-id="6bf3e47" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">Cómo hacerlo</h6></div></div><div class="elementor-element elementor-element-a369383 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="a369383" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="https://join.chat/es/documentacion/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Documentación</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/es/soporte/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Ayuda y Soporte</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/es/preguntas-frecuentes/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">FAQs</span> </a></li></ul></div></div></div></div><div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-4013651" data-id="4013651" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-13509de elementor-widget elementor-widget-heading" data-id="13509de" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">Plugin</h6></div></div><div class="elementor-element elementor-element-836d3ba elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="836d3ba" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="/es/inscribete/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Gratuito</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/es/precio/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Premium</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/es/valoraciones/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">La gente opina</span> </a></li></ul></div></div></div></div><div class="elementor-column elementor-col-25 elementor-inner-column elementor-element 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