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analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 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data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 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0-2.8945-1.2656-2.8945-3.2461zm1.0605-.5449h3.4922c-.1055-1.248-.7969-1.8398-1.7285-1.8398-.9375 0-1.6523.6387-1.7637 1.8398zm5.9912-2.6367h1.0195v.9492h.0938c.3164-.668.9082-1.0605 1.8398-1.0605 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195zm7.2803 4.6758v-3.832h-.9961v-.8438h.9961v-1.6348h1.0547v1.6348h1.3828v.8438h-1.3828v3.5742c0 .7441.2578 1.043.9141 1.043.1816 0 .2812-.0059.4688-.0234v.8672c-.1992.0352-.3926.0586-.5918.0586-1.3008 0-1.8457-.4805-1.8457-1.6875z"></path></svg></span><span class="globalnav-link-text">Divertissements</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/lu/shop/goto/buy_accessories" 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0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109.0001-1.0489 1.0137-1.8399 2.3555-1.8399z"></path></svg></span><span class="globalnav-link-text">Accessoires</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - support" class=" globalnav-item globalnav-item-support globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/fr-lu/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="true" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Assistance" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 60 44" width="60" xmlns="http://www.w3.org/2000/svg"><path d="m5.6949 23.5715h-3.3633l-.8496 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2.8477-3.2754 1.7051 0 2.7422 1.2129 2.7422 3.1758v.3867h-4.541v.0469c.0527 1.248.75 2.0391 1.8223 2.0391.8145 0 1.3652-.2988 1.6289-.8555zm-4.459-2.0449h3.4805c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0078 0-1.7109.7383-1.7871 1.8574z"></path></svg></span><span class="globalnav-link-text">Assistance</span></span></a></li></ul></div></div></div></li><li data-topnav-flyout-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="/kb/index?page=search&locale=fr_LU" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path 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pouces, la batterie risque de surchauffer et poser des problèmes de sécurité. Les unités concernées ont principalement été vendues entre septembre 2015 et février 2017 et l’éligibilité du produit est déterminée par son numéro de série.</p> <p>La sécurité du client est la priorité absolue d’Apple. C’est pourquoi nous avons volontairement décidé de remplacer gratuitement les batteries concernées.</p> </div> </div> <div class="richText large"> <div class="table-responsive"> <h2>Éligibilité</h2> </div> </div> <div class="richText none"> <div class="table-responsive"> <p>Vérifiez d’abord de quel MacBook Pro 15 pouces vous disposez. Choisissez À propos de ce Mac dans le menu Pomme (), dans l’angle supérieur gauche de votre écran. Vérifiez que votre modèle est un « MacBook Pro (Retina, 15 pouces, mi-2015) ». Si vous possédez ce modèle, saisissez le numéro de série de votre ordinateur ci-dessous pour savoir s’il peut bénéficier de ce programme.</p> </div> </div> <div class="richText medium"> <div class="table-responsive"> <p>Si votre MacBook Pro est éligible, veuillez cesser de l’utiliser et suivez les instructions ci-dessous pour faire remplacer votre batterie.</p> </div> </div> <div class="as-sn-lookup-wrapper"> <form id="as-sn-lookup" class="as-sn-lookup-form form-table" data-qp-api="https://qualityprograms.apple.com/lookup/062019"> <div class="column large-5 medium-6 small-12"> <div class= "as-input-section"> <div class="form-element"> <input type="text" id="as-sn-input" aria-labelledby="as-sn-input_label" class="form-textbox form-textbox-text form-textbox-entered as-sn-form-input" placeholder="XXXOOXOXOOO" required aria-required="true" autocorrect="off" autocomplete="off" spellcheck="false"> <span class="form-label" id="as-sn-input_label" aria-hidden="true">Numéro de série</span> <div class="form-icons-wrapper"> <span class="icon icon-check"><span class="visuallyhidden">Valid Input</span></span> <span class="icon icon-exclamation"><span class="visuallyhidden">Invalid Input</span></span> </div> </div> <div id="as-sn-response" class="as-sn-response"> <div id="as-sn-E00" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-success"> <p>Le numéro de série saisi peut être éligible à ce programme. Veuillez choisir l’une des options de service ci-dessous.</p></div> </div> <div id="as-sn-E01" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Le numéro de série saisi n’est pas éligible à ce programme pour l’une des raisons suivantes :</p> <ul> <li>Il ne figure pas dans la plage de numéros de série concernée.</li> <li>Selon nos informations, votre appareil a déjà été réparé dans le cadre de ce programme.</li> </ul></div> </div> <div id="as-sn-E99" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Nous sommes désolés, un problème s’est produit lors du traitement de votre demande. Veuillez réessayer dans quelques minutes.</p></div> </div> <div id="as-sn-FE01" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Veuillez saisir votre numéro de série.</p></div> </div> <div id="as-sn-FE02" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Il ne s’agit pas d’un numéro de série de produit Apple valide. Veuillez saisir à nouveau le numéro. Si le problème persiste, <a></a><a href="https://getsupport.apple.com/?PFC=PFC1002&caller=erep" rel="nofollow">contactez-nous</a>.</p></div> </div> <div id="as-sn-FE03" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Nous sommes désolés, un problème s’est produit lors du traitement de votre demande. Veuillez réessayer dans quelques minutes.</p></div> </div> </div> <span id="content-update" class="a11y" role="alert" aria-live="polite"></span> <div class="as-sn-tooltip-wrapper"> <p>Il est facile de localiser le numéro de série. <a href="/fr-lu/HT204308">Découvrez comment</a>.</p></div> </div> </div> <div class="column large-7 medium-6 small-12"> <button id="as-sn-button" type="submit" class="as-sn-form-button button"> <span>Envoyer</span> </button> </div> </form> </div> <div class="richText medium"> <div class="table-responsive"> <p><span class="note">Remarque : ce programme ne concerne pas les autres modèles de MacBook Pro.</span></p> </div> </div> <div class="richText large"> <div class="table-responsive"> <h2>Processus de remplacement</h2> </div> </div> <div class="richText none"> <div class="table-responsive"> <p>Trouvez un <a href="https://getsupport.apple.com/?caller=erep&PFC=PFC1002&category_id=SC0999&symptom_id=99916&solution=CIN">centre de services agréé Apple</a> pour faire remplacer votre batterie. Votre MacBook Pro sera examiné avant toute intervention pour vérifier qu’il est éligible à ce programme. Le service peut prendre 3 à 5 jours.</p> </div> </div> <div class="richText medium"> <div class="table-responsive"> <p>Pour toute autre question, ou si vous avez besoin d’une aide supplémentaire, veuillez contacter <a href="https://getsupport.apple.com/?caller=erep&PFC=PFC1002&category_id=SC0999&symptom_id=99916" rel="nofollow">l’assistance Apple</a>.</p> </div> </div> <div class="richText medium"> <div class="table-responsive"> <p>Afin de préparer votre MacBook Pro pour la réparation, veuillez effectuer une <a href="/fr-lu/mac-backup">sauvegarde de vos données</a>.</p> </div> </div> <div class="richText medium"> <div class="table-responsive"> <p>Ce programme concerne uniquement le remplacement de la batterie. Veuillez contacter <a href="https://getsupport.apple.com/?caller=erep&PFC=PFC1002&category_id=SC0999&symptom_id=99916" rel="nofollow">l’assistance Apple</a> et vous adresser à un conseiller si vous souhaitez organiser un service payant pour tout autre problème.</p> </div> </div> <div class="richText large"> <div class="table-responsive"> <h2>Informations supplémentaires</h2> </div> </div> <div class="richText none"> <div class="table-responsive"> <p>Ce programme international Apple n’étend pas la durée de la garantie limitée du MacBook Pro 15 pouces.</p> <p>Ce programme n’affecte pas vos droits légaux ou de garantie.</p> </div> </div> <div class="divider"> <hr aria-hidden="true" /> </div> <div class="richText medium"> <div class="table-responsive"> <p><span class="sosumi">Informations en date du 30/08/2019</span></p> </div> </div> </div> <footer id="ac-globalfooter" class="no-js" lang="fr-LU" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div 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