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Assistance gratuite Apple聽-聽Assistance Apple officielle
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height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 0-2.913-1.242-2.913-3.27zm-6.636-5.666h1.008v3.504h.093c.317-.697.979-1.107 1.946-1.107 1.336 0 2.179.855 2.179 2.338v4.09h-1.007v-3.844c0-1.119-.504-1.676-1.459-1.676-1.131 0-1.752.715-1.752 1.781v3.739h-1.008zm-6.015 4.87h1.863c1.202 0 1.899-.645 1.899-1.764 0-1.16-.674-1.799-1.899-1.799h-1.863zm2.139-4.5c1.599 0 2.707 1.125 2.707 2.736 0 1.582-1.131 2.701-2.719 2.701h-2.127v3.018h-1.055v-8.455zm-6.114 8.454h1.008v-6.316h-1.008zm-.2-8.238c0-.386.317-.703.703-.703.387 0 .704.317.704.703 0 .387-.317.704-.704.704-.386 0-.703-.317-.703-.704z"></path></svg></span><span class="globalnav-link-text">iPhone</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - watch" class=" globalnav-item globalnav-item-watch globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/lu/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="true" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 0-1.822-.48-1.822-1.687v-3.832h-1.02v-.844h1.02v-1.635zm-4.2 5.596v-.58l-1.699.111c-.961.064-1.383.398-1.383 1.031 0 .645.545 1.02 1.277 1.02 1.038 0 1.805-.68 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0-2.8945-1.2656-2.8945-3.2461zm1.0605-.5449h3.4922c-.1055-1.248-.7969-1.8398-1.7285-1.8398-.9375 0-1.6523.6387-1.7637 1.8398zm5.9912-2.6367h1.0195v.9609h.0938c.2812-.6797.8789-1.0723 1.7051-1.0723.8555 0 1.4531.4512 1.7461 1.1074h.0938c.3398-.668 1.0605-1.1074 1.9336-1.1074 1.2891 0 2.0098.7383 2.0098 2.0625v4.3652h-1.0195v-4.1309c0-.9316-.4277-1.3945-1.3184-1.3945-.8789 0-1.459.6621-1.459 1.4648v4.0605h-1.0195v-4.2891c0-.75-.5156-1.2363-1.3125-1.2363-.8262 0-1.4531.7207-1.4531 1.6113v3.9141h-1.0195v-6.3164zm10.0059 3.1816v-.0059c0-1.9512 1.1133-3.2871 2.8301-3.2871s2.7598 1.2773 2.7598 3.1641v.3984h-4.5469c.0293 1.3066.75 2.0684 1.875 2.0684.8555 0 1.3828-.4043 1.5527-.7852l.0234-.0527h1.0195l-.0117.0469c-.2168.8555-1.1191 1.6992-2.6074 1.6992-1.8047 0-2.8945-1.2656-2.8945-3.2461zm1.0605-.5449h3.4922c-.1055-1.248-.7969-1.8398-1.7285-1.8398-.9375 0-1.6523.6387-1.7637 1.8398zm5.9912-2.6367h1.0195v.9492h.0938c.3164-.668.9082-1.0605 1.8398-1.0605 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195zm7.2803 4.6758v-3.832h-.9961v-.8438h.9961v-1.6348h1.0547v1.6348h1.3828v.8438h-1.3828v3.5742c0 .7441.2578 1.043.9141 1.043.1816 0 .2812-.0059.4688-.0234v.8672c-.1992.0352-.3926.0586-.5918.0586-1.3008 0-1.8457-.4805-1.8457-1.6875z"></path></svg></span><span class="globalnav-link-text">Divertissements</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/lu/shop/goto/buy_accessories" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="true" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Accessoires" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 67 44" width="67" xmlns="http://www.w3.org/2000/svg"><path d="m5.6233 23.5801h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1172 8.4551h-1.1075zm-3.0527-.8965h2.7422l-1.3242-3.7734h-.0938zm10.0986-1.0664c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449zm6.5947 0c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449zm7.5791 2.748c-.293 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1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109 0-1.0489 1.0137-1.8399 2.3555-1.8399zm3.6358 3.2695c0-2.0332 1.1133-3.2695 2.9121-3.2695s2.9121 1.2363 2.9121 3.2695c0 2.0273-1.1133 3.2695-2.9121 3.2695s-2.9121-1.2422-2.9121-3.2695zm4.7812 0c0-1.5-.6738-2.3613-1.8691-2.3613s-1.8691.8613-1.8691 2.3613c0 1.4941.6738 2.3613 1.8691 2.3613s1.8691-.8672 1.8691-2.3613zm2.3291-5.0801c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm.1992 1.9219h1.0078v6.3164h-1.0078zm2.8101 0h.9609v.9375h.0938c.1875-.6152.9141-1.0488 1.752-1.0488.1641 0 .375.0117.5039.0293v1.0078c-.082-.0234-.4453-.0586-.6445-.0586-.9609 0-1.6582.6445-1.6582 1.5352v3.914h-1.0078v-6.3164zm9.4658 4.6816c-.293 1.0781-1.2773 1.7461-2.6602 1.7461-1.752 0-2.8477-1.2656-2.8477-3.2637 0-1.9863 1.1133-3.2754 2.8477-3.2754 1.7051 0 2.7422 1.2129 2.7422 3.1758v.3867h-4.541v.0469c.0527 1.248.75 2.0391 1.8223 2.0391.8145 0 1.3652-.2988 1.6289-.8555zm-4.459-2.0449h3.4805c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0078 0-1.7109.7383-1.7871 1.8574zm8.2119-2.748c1.3242 0 2.2441.6562 2.3789 1.6934h-.9961c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109.0001-1.0489 1.0137-1.8399 2.3555-1.8399z"></path></svg></span><span class="globalnav-link-text">Accessoires</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - support" class=" globalnav-item globalnav-item-support globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/fr-lu/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="true" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Assistance" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 60 44" width="60" xmlns="http://www.w3.org/2000/svg"><path d="m5.6949 23.5715h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1172 8.4551h-1.1075zm-3.0527-.8965h2.7422l-1.3242-3.7734h-.0938zm8.3349-3.1113c1.3242 0 2.2441.6562 2.3789 1.6934h-.996c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 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class="globalnav-link-text">Assistance</span></span></a></li></ul></div></div></div></li><li data-topnav-flyout-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="/kb/index?page=search&locale=fr_LU" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 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justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>聽</p> </div> </div> </div> <div class=" as-simple-link-wrapper as-left"> <div class="row justify-content-start"> <a class="as-simple-link icon-wrapper typography-body" data-analytics-event="link.component_click" data-analytics-link-component_name="Choose your country or region" data-analytics-link-url="/choose-country-region/complimentary" href="/choose-country-region/complimentary"><span class="icon-copy" aria-label="S茅lectionner votre pays ou r茅gion">S茅lectionner votre pays ou r茅gion</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2>Qu鈥檈st-ce que l鈥檃ssistance gratuite聽?</h2> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>L鈥檃ssistance <strong>mat茅rielle</strong> gratuite permet aux clients de b茅n茅ficier d鈥檜ne assistance t茅l茅phonique pour les questions relatives 脿 la configuration de base, 脿 l鈥檌nstallation, 脿 l鈥檃ssemblage et 脿 la connectivit茅. Pour obtenir des informations suppl茅mentaires, consultez les documents d鈥檃ssistance fournis avec votre produit Apple.</p> <p>L鈥檃ssistance <strong>logicielle</strong> gratuite permet aux clients de b茅n茅ficier d鈥檜ne assistance t茅l茅phonique pour les questions relatives 脿 l鈥檌nstallation, au lancement ou 脿 la r茅installation des logiciels (mais pas 脿 la r茅cup茅ration des donn茅es) lorsque leur configuration mat茅rielle est conforme 脿 la configuration minimale requise par le logiciel. Pour obtenir des informations suppl茅mentaires, consultez les documents d鈥檃ssistance fournis avec votre produit Apple.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Les avantages de la garantie limit茅e d鈥檜n an d鈥橝pple et du contrat AppleCare s鈥檃joutent aux droits pr茅vus par la loi sur la protection des consommateurs. Pour plus de d茅tails, <a href="http://images.apple.com/legal/warranty/luxembourgstatutorywarranty.pdf" class="analytics-exitlink">cliquez ici</a>.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2>De quel niveau d鈥檃ssistance gratuite puis-je b茅n茅ficier聽?</h2> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>La plupart des produits mat茅riels et logiciels Apple comprennent une assistance gratuite illimit茅e en cas d鈥檌ncident au cours des 90 premiers jours de possession du produit, ou davantage si la loi en vigueur l鈥檈xige. Pour obtenir des informations suppl茅mentaires, consultez les documents d鈥檃ssistance fournis avec votre produit Apple ou la <a href="https://www.apple.com/lu/support/products/" class="analytics-exitlink">page Produits AppleCare</a>.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Votre op茅rateur mobile s鈥檈st associ茅 脿 Apple pour fournir une assistance technique pour votre iPhone. Pour obtenir des informations suppl茅mentaires, veuillez contacter l鈥檕p茅rateur mobile aupr猫s duquel vous avez achet茅 votre iPhone.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Les avantages de la garantie limit茅e d鈥檜n an d鈥橝pple et du contrat AppleCare s鈥檃joutent aux droits pr茅vus par la loi sur la protection des consommateurs. Pour plus de d茅tails, <a href="http://images.apple.com/legal/warranty/luxembourgstatutorywarranty.pdf" class="analytics-exitlink">cliquez ici</a>.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2>Comment un 芦聽incident d鈥檃ssistance聽禄 est-il d茅fini par Apple聽?</h2> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Apple d茅finit un incident d鈥檃ssistance comme un probl猫me sp茅cifique et distinct qui peut 锚tre r茅solu en isolant son origine 脿 une seule cause. Apple d茅termine, 脿 sa seule discr茅tion, ce qui constitue un incident d鈥檃ssistance. Un incident d鈥檃ssistance est consid茅r茅 comme r茅solu lorsque le client re莽oit l鈥檜n des 茅l茅ments suivants聽:</p> <ul> <li>Une information qui permet de r茅soudre le probl猫me.</li> <li>Une information qui indique comment obtenir une solution logicielle permettant de r茅soudre le probl猫me.</li> <li>Un avis indiquant que le probl猫me est provoqu茅 par un probl猫me connu et non r茅solu ou par un probl猫me de compatibilit茅 avec le produit pris en charge.</li> <li>Une information qui identifie le probl猫me comme 茅tant r茅solu en passant 脿 une version plus r茅cente du produit pris en charge.</li> <li>Un avis qui indique que le probl猫me a 茅t茅 identifi茅 comme 茅tant li茅 脿 l鈥櫭﹒uipement mat茅riel.</li> <li>Une information qui isole le probl猫me 脿 un produit tiers, <strong>non pris en charge par Apple</strong>.</li> </ul> </div> </div> </div> </div> <footer id="ac-globalfooter" class="no-js" lang="fr-LU" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div 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