CINXE.COM
Transit Support
<!DOCTYPE html> <html> <head> <meta charset="utf-8"/> <title>Transit Support</title> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <meta name="apple-mobile-web-app-capable" content="yes"/> <meta name="format-detection" content="telephone=no"> <meta name="description" content="Get help using the Transit app. Answers to common questions & support documentation."/> <meta name="author" content="Transit"/> <link rel="canonical" href="https://help.transitapp.com"/> <link rel="stylesheet" href="//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1740089971283.css"> <style> body { background: #ffffff; } .navbar .navbar-inner { background: #30b566; } .navbar .nav li a, .navbar .icon-private-w { color: #ffffff; } .navbar .brand, .navbar .nav li a:hover, .navbar .nav li a:focus, .navbar .nav .active a, .navbar .nav .active a:hover, .navbar .nav .active a:focus { color: #f2f2f2; } .navbar a:hover .icon-private-w, .navbar a:focus .icon-private-w, .navbar .active a .icon-private-w, .navbar .active a:hover .icon-private-w, .navbar .active a:focus .icon-private-w { color: #f2f2f2; } #serp-dd .result a:hover, #serp-dd .result > li.active, #fullArticle strong a, #fullArticle a strong, .collection a, .contentWrapper a, .most-pop-articles .popArticles a, .most-pop-articles .popArticles a:hover span, .category-list .category .article-count, .category-list .category:hover .article-count { color: #30b566; } #fullArticle, #fullArticle p, #fullArticle ul, #fullArticle ol, #fullArticle li, #fullArticle div, #fullArticle blockquote, #fullArticle dd, #fullArticle table { color:#585858; } </style> <link rel="stylesheet" href="//transitapp.com/css/helpscout.css"> <link rel="apple-touch-icon-precomposed" href="//d3eto7onm69fcz.cloudfront.net/assets/ico/touch-152.png"> <link rel="shortcut icon" type="image/png" href="//d33v4339jhl8k0.cloudfront.net/docs/assets/58e5529add8c8e5c5731278e/images/59062c800428634b4a32bdc3/favicon-32x32.png"> <!--[if lt IE 9]> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/html5shiv.min.js"></script> <![endif]--> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"WebSite","url":"https://help.transitapp.com","potentialAction":{"@type":"SearchAction","target":"https://help.transitapp.com/search?query={query}","query-input":"required name=query"}} </script> <meta http-equiv="Content-type" content="text/html; charset=UTF-8"> <script src="https://cdn.rawgit.com/google/code-prettify/master/loader/run_prettify.js"></script> <!-- Global site tag (gtag.js) - Google Analytics --> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-109686711-2"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-109686711-2'); </script> <style> #fullArticle .visuals img { margin: 0em; padding: 0em; } #fullArticle ul img, #fullArticle ol img { width: calc(100% + 17px); margin-left: -17px !important; max-width: none; } #fullArticle section.image { margin-bottom: 0.5em; } #fullArticle .list, #fullArticle .country h4 { margin-bottom: 0.5em; } #fullArticle h3.country { margin-top: 2em; } #fullArticle li ul, li ol { margin-bottom: 0em; margin-top: 0.5em; } #fullArticle ul, ol { margin-left: 17px; } #fullArticle ul.summary, #fullArticle .country ul { margin-left: 32px; } #fullArticle ol section, ul section { margin-left: -17px; } #fullArticle .callout-yellow, #fullArticle .callout-red, #fullArticle .callout-green { margin-top: 1em; margin-bottom: 2em; padding-bottom: 12px; } #fullArticle section li { font-size: 14px; } #fullArticle section li:last-child { margin-bottom: 0em; } #fullArticle table ul { margin-bottom: 0em; } #fullArticle table thead th { vertical-align: top; border-top: 1px solid #E2E2E2 !important; } #fullArticle table td { padding-bottom: 4px; } </style> </head> <body> <script> window.onload = function() { $("#searchBar input.search-query" ).focus(); }; </script> <header id="mainNav" class="navbar"> <div class="navbar-inner"> <div class="container-fluid"> <a class="brand" href="https://transitapp.com/"> <span>Transit Support</span> </a> <button type="button" class="btn btn-navbar" data-toggle="collapse" data-target=".nav-collapse"> <span class="sr-only">Toggle Navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="nav-collapse collapse"> <nav role="navigation"><!-- added for accessibility --> <ul class="nav"> <li id="home" class="active"><a href="/">Support Home <b class="caret"></b></a></li> </ul> </nav> </div><!--/.nav-collapse --> </div><!--/container--> </div><!--/navbar-inner--> </header> <section id="docsSearch"> <h1>Get help with Transit</h1> <form action="/search" method="GET" id="searchBar" autocomplete="off"> <input type="text" name="query" title="search-query" class="search-query" placeholder="What are you trying to do? " aria-label="What are you trying to do? " value=""> <button type="submit" aria-label="Search"><i class="icon-search lp"></i><span>Search</span></button> <div id="serp-dd" style="display:none;"> <ul class="result"></ul> </div> </form> </section><!--/docsSearch--> <section id="contentArea" class="container-fluid"> <div id="noResults" style="display:none;">No results found</div> <!-- Site has only one collection --> <section class="category-list"> <a class="category" id="category-78" href="/category/78-start-here"> <h3>Start Here</h3> <p>New to Transit? Click here to learn about the main features of the app. </p> <p class="article-count"> <span class="notranslate">2</span> articles </p> </a><!-- /category --> <a class="category" id="category-83" href="/category/83-tracking-your-bus-or-train"> <h3>Tracking your Bus or Train</h3> <p>Get information about your bus or train ride.</p> <p class="article-count"> <span class="notranslate">7</span> articles </p> </a><!-- /category --> <a class="category" id="category-79" href="/category/79-planning-a-trip"> <h3>Planning a Trip</h3> <p>Use Transit to get from A to B with public transport, biking, walking, and ridehail</p> <p class="article-count"> <span class="notranslate">7</span> articles </p> </a><!-- /category --> <a class="category" id="category-439" href="/category/439-royale"> <h3>Royale</h3> <p>Learn more about the premium version of Transit: Royale.</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a><!-- /category --> <a class="category" id="category-81" href="/category/81-paying-for-your-ride"> <h3>Paying for Your Ride</h3> <p>Learn how you can pay for your trip using Transit.</p> <p class="article-count"> <span class="notranslate">4</span> articles </p> </a><!-- /category --> <a class="category" id="category-80" href="/category/80-beyond-public-transport"> <h3>Beyond Public Transit</h3> <p>Explore additional options you can access with Transit.</p> <p class="article-count"> <span class="notranslate">8</span> articles </p> </a><!-- /category --> <a class="category" id="category-82" href="/category/82-customize-transit"> <h3>Customize Transit</h3> <p>Set up Transit to work best for you!</p> <p class="article-count"> <span class="notranslate">12</span> articles </p> </a><!-- /category --> <a class="category" id="category-84" href="/category/84-help-us-improve-transit"> <h3>Help us Improve Transit</h3> <p>Report a bug or submit a request.</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a><!-- /category --> <a class="category" id="category-118" href="/category/118-francais"> <h3>Fran莽ais</h3> <p>Obtenez de l'aide en fran莽ais!</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a><!-- /category --> <a class="category" id="category-365" href="/category/365-espanol"> <h3>Espa帽ol</h3> <p>驴Necesitas ayuda en espa帽ol?</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a><!-- /category --> </section><!-- /category-list --> <footer class="center"> <p>© <a href="https://transitapp.com/">Transit</a> 2025. <span>Powered by <a rel="nofollow noopener noreferrer" href="https://www.helpscout.com/docs-refer/?co=Transit&utm_source=docs&utm_medium=footerlink&utm_campaign=Docs+Branding" target="_blank">Help Scout</a></span> </p> </footer> </section><!--/.fluid-container--> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js"></script> <script> // keep iOS links from opening safari if(("standalone" in window.navigator) && window.navigator.standalone){ // If you want to prevent remote links in standalone web apps opening Mobile Safari, change 'remotes' to true var noddy, remotes = false; document.addEventListener('click', function(event) { noddy = event.target; while(noddy.nodeName !== "A" && noddy.nodeName !== "HTML") { noddy = noddy.parentNode; } if('href' in noddy && noddy.href.indexOf('http') !== -1 && (noddy.href.indexOf(document.location.host) !== -1 || remotes)){ event.preventDefault(); document.location.href = noddy.href; } },false); } </script> </body> </html>