支援 : Springer Nature Support

<!DOCTYPE html>      <html class="no-js " lang="zh-TW" dir="ltr" data-date-format="non_us"> <head>  <title> 支援 : Springer Nature Support </title>  <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="description" content= "" /> <meta name="author" content= "" /> <meta property="og:title" content="支援" /> <meta property="og:url" content="https://support.springernature.com/zh-TW/support/solutions" /> <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6000242360/logo/x3Psz3lid2hpA3UrFLLSy7d85eaBVCkSFw.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241125%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20241125T080319Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=57776dd13d1d2aab8f10a32d46bf68d4f6669753664a19e7c7b5166443628594" /> <meta property="og:site_name" content="Springer Nature Support" /> <meta property="og:type" content="article" /> <meta name="twitter:title" content="支援" /> <meta name="twitter:url" content="https://support.springernature.com/zh-TW/support/solutions" /> <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6000242360/logo/x3Psz3lid2hpA3UrFLLSy7d85eaBVCkSFw.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241125%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20241125T080319Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=57776dd13d1d2aab8f10a32d46bf68d4f6669753664a19e7c7b5166443628594" /> <meta name="twitter:card" content="summary" /> <link rel="canonical" href="https://support.springernature.com/zh-TW/support/solutions" />  <link rel="apple-touch-icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png" /> <link rel="apple-touch-icon" sizes="72x72" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png" /> <link rel="apple-touch-icon" sizes="114x114" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png" /> <link rel="apple-touch-icon" sizes="144x144" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Open+Sans:400,400italic,600,600italic,700,700italic,300,300italic" type="text/css" /> <link rel="stylesheet" href="//maxcdn.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css" /> <link rel="stylesheet" href="//cdn.jsdelivr.net/jquery.magnific-popup/1.0.0/magnific-popup.css" />  <script src="https://cmp.springernature.com/production_live/en/consent-bundle-80-6.js"></script>  <script> window.dataLayer = window.dataLayer || []; window.dataLayer.push({ gaUniversalTrackingId: 'UA-137589144-4' }); </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://collect.springernature.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-KTRPH5C');</script>   <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script>  <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="hJf6r9RdpvOWT0byFm1XotTBmdZNXVrTpaxVVAHt5/kLWzlNoFmc7Ne7mIOA8WfuwRpTMAC9E8eX3CPOH7/5gw==" />   <link rel='shortcut icon' href='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6001196271/fav_icon/yGJISi2-j220kPPrc03dNtgyWDIqB-4mpQ.png' />  <link rel="stylesheet" media="print" href="https://assets9.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css" /> <link rel="stylesheet" media="screen" href="https://assets5.freshdesk.com/assets/cdn/falcon_portal_utils-8a3bd29b9a0d9073b84cf03839a2c189deb1814f7005c605c7b7dea19acb786d.css" />  <link href="/support/theme.css?v=3&d=1732652183" media="screen" rel="stylesheet" type="text/css">  <link href='https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,300italic,700' rel='stylesheet' type='text/css'>  <script src="https://assets5.freshdesk.com/assets/cdn/portal_head_v2-36ab34a3681b18368e238876f238180a275ea33aef5344965eaf6f636dc8721b.js"></script>  <script src="https://assets2.freshdesk.com/assets/cdn/prism-2276a193401841df09503806d718e88dcbf9c2117a3b5a1fc1065c2c8d0bc1bd.js"></script>  <script type="text/javascript"> var portal = {"language":"en","name":"Springer Nature Support","contact_info":"","current_page_name":"portal_home","current_tab":"home","vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":218250,"preferences":{"bg_color":"#605E60","header_color":"#ebebeb","help_center_color":"#ebebeb","footer_color":"#777777","tab_color":"#087be7","tab_hover_color":"#4c4b4b","btn_background":"#ffffff","btn_primary_background":"#6c6a6a","base_font":"Helvetica Neue","text_color":"#333333","headings_font":"Open Sans Condensed","headings_color":"#333333","link_color":"#049CDB","link_color_hover":"#036690","input_focus_ring_color":"#a72763","non_responsive":"false"},"image_placeholders":{"spacer":"https://assets3.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets6.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets8.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":true}; var attachment_size = 20; var blocked_extensions = ""; </script> </head> <body>  <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="layout layout--anonymous"> <div class="layout__header"> <header class="topbar container" data-topbar> <div class="container-inner"> <div class="topbar__inner"> <div class="topbar__col clearfix"> <div class="logo-wrapper"> <div class="logo"> <a href="/zh-TW/support/home">  <img src="https://breezythemes.s3-us-west-2.amazonaws.com/springernature/SN_logo.png" alt="Springer Nature Support home page"> </a> </div> </div> <button type="button" role="button" aria-label="Toggle Navigation" class="lines-button x" data-toggle-menu> <span class="lines"></span> </button> </div> <div class="topbar__col topbar__menu"> <div class="topbar__collapse" data-menu> <div class="topbar__controls topbar__controls--anonymous">  <div class="banner-language-selector pull-right" data-tabs="tabs" data-toggle='tooltip' data-placement="bottom" title="Chinese (Traditional)"><ul class="language-options" role="tablist"><li class="dropdown"><h5 class="dropdown-toggle" data-toggle="dropdown"><span>Chinese...</span><span class="caret"></span></h5><ul class="dropdown-menu " role="menu" aria-labelledby="dropdownMenu"><li><a class="" tabindex="-1" href="/en/support/home">English</a></li><li><a class="" tabindex="-1" href="/zh-CN/support/home">Chinese</a></li><li><a class="active" tabindex="-1" href="/zh-TW/support/home"><span class='icon-dd-tick-dark'></span>Chinese (Traditional) </a></li><li><a class="" tabindex="-1" href="/de/support/home">German</a></li><li><a class="" tabindex="-1" href="/ja-JP/support/home">Japanese</a></li></ul></li></ul></div> <div class="welcome">歡迎 <b></b> </div> <b><a href="/zh-TW/support/login"><b>登入</b></a></b> </div> </div> </div> </div> </div> </header>  <section class="hero-unit" data-hero-unit> <div class="hero-bg" data-hero-bg style="background-image: url(https://s3-us-west-2.amazonaws.com/breezythemes/springernature/cover.jpg);"></div> <div class="container-inner search-box search-box--hero-unit" data-search-box> <div> <div class="sup-intro-title"> 歡迎來到Springer Nature 説明頁面 </div> </div> <div> <div class="intro-title"> 今天需要幫忙嗎？ </div> </div> <form class="hc-search-form print--remove" autocomplete="off" action="/zh-TW/support/search" id="hc-search-form" data-csrf-ignore="true"> <div class="hc-search-input"> <label for="support-search-input" class="hide">輸入搜尋字詞</label> <input placeholder="輸入搜尋字詞" type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" aria-label="搜尋" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> 搜尋 </span> </button> </div> </form>  <script src="https://assets3.freshdesk.com/assets/cdn/i18n/portal/zh-TW-0151a62468767f487b80cece4b869083b5ab0b113a18c498037b48b246b3a7b4.js"></script>  <script> //<![CDATA[ jQuery(document).ready(function() { // Setting the locale for moment js moment.lang('zh-tw'); var validation_meassages = {"required":"此欄位必填","remote":"請修正此欄位","email":"請輸入有效的電子信箱","url":"請輸入有效的網址","date":"請輸入有效的日期","dateISO":"請輸入有效的日期(ISO)","number":"請輸入有效的數字","digits":"請輸入數字","creditcard":"請輸入有效的信用卡卡號","equalTo":"請再輸入相同的值","two_decimal_place_warning":"值的十進位數字不可超過 2 位","select_atleast_one":"選擇至少一個選項。","select2_minimum_limit":"請輸入 %{char_count} 個或更多字母","select2_maximum_limit":"您只能選擇 %{limit}%{container}","integration_no_match":"沒有匹配的數據..."} jQuery.extend(jQuery.validator.messages, validation_meassages ); jQuery(".call_duration").each(function () { var format,time; if (jQuery(this).data("time") === undefined) { return; } if(jQuery(this).hasClass('freshcaller')){ return; } time = jQuery(this).data("time"); if (time>=3600) { format = "hh:mm:ss"; } else { format = "mm:ss"; } jQuery(this).html(time.toTime(format)); }); }); // Shortcuts variables var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}}; // Date formats var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}}; var lang = { loadingText: "請稍候...", viewAllTickets: "檢視所有工單" }; //]]> </script> <script type="text/javascript"> I18n.defaultLocale = "en"; I18n.locale = "zh-TW"; </script> </body> </html>

CINXE.COM

支援 : Springer Nature Support