IT Service Desk Reports | ITSM Reporting - Freshservice

<!DOCTYPE html> <html lang="en"> <head id="head"> <link rel="preconnect" href="https://website-assets-fs.freshworks.com"> <link rel="dns-prefetch" href="https://website-assets-fs.freshworks.com"> <link rel="preconnect" href="https://use.typekit.net"> <link rel="dns-prefetch" href="https://use.typekit.net"> <link rel="preconnect" href="https://cdn.optimizely.com"> <link rel="dns-prefetch" href="https://cdn.optimizely.com"> <link rel="dns-prefetch" href="https://accounts.freshworks.com"> <link rel="dns-prefetch" href="https://cdn-ukwest.onetrust.com"> <link rel="dns-prefetch" href="https://www.googletagmanager.com"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/160664/00000000000000007735bb32/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n5&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/384d9b/00000000000000007735bb6a/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n7&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/0230dd/00000000000000007735bb33/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n4&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/153042/00000000000000007735bb62/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n6&v=3"> <link rel="preload" as="style" href="https://use.typekit.net/pjk5ugs.css"> <link rel="stylesheet" href="https://use.typekit.net/pjk5ugs.css" media="print" onload="this.media='all'"> <noscript><link rel="stylesheet" href="https://use.typekit.net/pjk5ugs.css"></noscript> <link rel="preload" as="style" href="/static-assets/css/site.css?ae70ad6e4902988cb1d06c390d848415"> <link rel="stylesheet" href="/static-assets/css/site.css?ae70ad6e4902988cb1d06c390d848415"> <script src="https://cdn.optimizely.com/public/20976504213/s/freshservice.js"></script> <script defer src="https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-document-language="true" data-domain-script="2a76c653-4097-454f-9172-b4ab95061efd"></script> <script type="text/javascript" defer src="/static-assets/js/freshworks.js?e942c46244e0ef103eb99d22b6ca7a17"></script> <script type="text/javascript"> function OptanonWrapper() { FW.onLoad(function () { window.OldOnetrustActiveGroups = OnetrustActiveGroups; }); OneTrust.InsertScript('/static-assets/js/websiteAnalytics.js?2e409ea57cc7ded1f050302413ae5e83', 'head', null, null, 'C0001'); } </script> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <title>IT Service Desk Reports | ITSM Reporting - Freshservice | Freshworks</title> <meta name="description" content="IT Service Desk Reporting lets you create custom service desk reports based on different metrics to gain deeper insight & increase efficiency ✓ Try Freshservice by Freshworks"> <meta name="keywords" content=""> <link rel="icon" size="16x16" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="96x96" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="32x32" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="192x192" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="16x16" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="96x96" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="32x32" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="192x192" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <meta content="IE=edge" http-equiv="X-UA-Compatible"> <meta content="on" http-equiv="cleartype"/> <meta property="og:type" content="website" /> <meta property="og:title" content="IT Service Desk Reports | ITSM Reporting - Freshservice | Freshworks"> <meta property="og:description" content="IT Service Desk Reporting lets you create custom service desk reports based on different metrics to gain deeper insight & increase efficiency ✓ Try Freshservice by Freshworks"> <meta property="og:url" content="https://www.freshworks.com/freshservice/reporting/"> <link rel="canonical" href="https://www.freshworks.com/freshservice/reporting/"> <meta property="og:image" content="https://website-assets-fs.freshworks.com/attachments/cjoqr7vgo0202sog0cfqhbhdy-fservice-og-image.full.png" /> <meta name="og:image" content="https://website-assets-fs.freshworks.com/attachments/cjoqr7vgo0202sog0cfqhbhdy-fservice-og-image.full.png" /> <meta name="twitter:title" content="IT Service Desk Reports | ITSM Reporting - Freshservice | Freshworks" /> <meta name="twitter:description" content="IT Service Desk Reporting lets you create custom service desk reports based on different metrics to gain deeper insight & increase efficiency ✓ Try Freshservice by Freshworks" /> <meta property="twitter:image" content="https://website-assets-fs.freshworks.com/attachments/cjoqr7vgo0202sog0cfqhbhdy-fservice-og-image.full.png" /> <meta content="true" name="HandheldFriendly"/> <meta content="320" name="MobileOptimized"/> <meta content="yes" name="apple-mobile-web-app-capable"/> <meta content="black-translucent" name="apple-mobile-web-app-status-bar-style"/> <meta content="telephone=no" name="format-detection"/> <meta content="address=no" name="format-detection"/> <script> try { // url sanitize -- update current search after removing vulnerable params in the url var currentSearch = (function sanitizeQueryParams (queryString) { if (!queryString) return ''; var decoded; try { // handle malformed URL with lone '%' char decoded = decodeURIComponent(queryString); } catch (e) { decoded = queryString.replace(/%/g, '') } if (decoded.indexOf('%') > -1) { return sanitizeQueryParams(decoded); } var queryParams = decoded.slice(1).split('&').map(function (param) { var pair = param.replace(/[<>()]/g, '').split('='); // handle broken query param before encoding if(pair.length < 2) return pair; return pair[0] + '=' + encodeURIComponent(pair[1]); }).join('&'); return queryParams; })(window.location.search); if (currentSearch) { var queryParams = currentSearch.split('&'); var blackListedQueryParams = /(first_name|first-name|last-name|last_name|email|company|domain-|phone).*/gi var cleanQueryParams = '?' queryParams.forEach(function(query) { // Handling emails if (query.indexOf('@') !== -1 ) { return; }; // Handle cases that match regex var queryLeft = query.trim().split('=')[0] if (blackListedQueryParams.test(queryLeft)) return; cleanQueryParams += `${query}&` }); // Remove any trailing & cleanQueryParams = cleanQueryParams.replace(/&$/, ''); // Change the params if there is a mismatch if (window.location.search !== cleanQueryParams) { window.history.replaceState(null, null, cleanQueryParams); } } } catch (e) { console.log(e); } </script> <script type="text/plain" class="optanon-category-C0003"> document.cookie = 'cssVersion=ae70ad6e4902988cb1d06c390d848415; path=/; domain='+window.location.hostname+'; max-age=' + 60*60*24*365; </script> <script type="text/javascript"> window.FW = { cbQueue: [], onLoad: function(){ this.cbQueue.push(arguments) } }; </script> <meta name="msvalidate.01" content="4340FCD32C4D9DD7868D6FF8A8AEF162" /> <meta name="google-site-verification" content="nq6Pgx45OkvReFtplY5Yz6wYbS7Ws7x9K7xJWRQvJP4" /> <meta name="google-site-verification" content="qNgdY1eQXdebSX0ExsI30oSXEyFc9Bhb0LJEZ1wOn0E" /> <link rel="alternate" hreflang= "x-default" href="https://www.freshworks.com/freshservice/reporting/" /> <link rel="alternate" hreflang= "en-US" href="https://www.freshworks.com/freshservice/reporting/" /> <link rel="alternate" hreflang= "de" href="https://www.freshworks.com/de/freshservice/berichterstellung/" /> <link rel="alternate" hreflang= "nl" href="https://www.freshworks.com/nl/freshservice/rapporteren/" /> <link rel="alternate" hreflang= "fr" href="https://www.freshworks.com/fr/freshservice/reporting/" /> <link rel="alternate" hreflang= "sv" href="https://www.freshworks.com/se/freshservice/rapportering/" /> <link rel="alternate" hreflang= "es-ES" href="https://www.freshworks.com/es/freshservice/informes/" /> <link rel="alternate" hreflang= "es-MX" href="https://www.freshworks.com/latam/freshservice/informes/" /> <link rel="alternate" hreflang= "es-CO" href="https://www.freshworks.com/latam/freshservice/informes/" /> <link rel="alternate" hreflang= "es-AR" href="https://www.freshworks.com/latam/freshservice/informes/" /> <link rel="alternate" hreflang= "pt-BR" href="https://www.freshworks.com/br/freshservice/relatorios/" /> <link rel="alternate" hreflang= "ja-JP" href="https://www.freshworks.com/jp/freshservice/reporting/" /> <link rel="alternate" hreflang= "ko" href="https://www.freshworks.com/ko/freshservice/reporting/" /> <link rel="alternate" hreflang= "it" href="https://www.freshworks.com/it/freshservice/reporting/" /> <link rel="alternate" hreflang= "pl" href="https://www.freshworks.com/pl/freshservice/reporting/" /> <link rel="alternate" hreflang= "tr" href="https://www.freshworks.com/tr/freshservice/reporting/" /> <link rel="prefetch" href="https://fast.wistia.com/assets/external/E-v1.js" /> </head> <body class=" nav-transparent nextgen-super-nav " data-product-name="fservice" data-lang=en > <header> <nav class="nav-scroll nav-light-bg "> <div class="nav-super-wrapper nav-wrapper-border dark nav-super-nextgen"> <div class="nav-super l-page clearfix-lg"> <span class="nav-super-item home-link"> <a href="#main-content" class="skip-to-main-content" role="button" rel="nofollow, noindex">Skip to main content</a> <a class="super-logo" href="https://www.freshworks.com/"> <img class="logo logo-fworks nav-super-logo" src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> <ul class="l-nav-list nav-super-menu nav-super-left" style=""> <li class="nav-super-item card-nav has-sub-menu" > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Products</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-section"> <h1 class="section-title">Software</h2> <div class="nav-persona-product-left-section"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshdesk/?source=fservice&medium=referral&campaign=fservice_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Delight customers and agents with effortless service and support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/customer-service-suite/?source=fservice&medium=referral&campaign=fservice_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">The all-in-one solution, boosted with generative AI</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/live-chat-software/?source=fservice&medium=referral&campaign=fservice_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">AI-powered bots and live chat and across every messaging channel</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshservice/" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modern and intuitive IT and business team management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/crm/sales/?source=fservice&medium=referral&campaign=fservice_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Boost sales and productivity with a unified CRM</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/crm/marketing/?source=fservice&medium=referral&campaign=fservice_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Personalize your marketing with simple, powerful automation.</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> </div> <div class="nav-persona-product-section"> <div class="nav-persona-product-right-section"> <h1 class="section-title">Solutions</h2> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/customer-service-solutions/" class="sub-nav-link" tabindex="-1"> Customer Service & Support </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/it-solutions/" class="sub-nav-link" tabindex="-1"> IT Service Management </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/conversational-engagement/" class="sub-nav-link" tabindex="-1"> Conversational Engagement </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/crm/marketing/" class="sub-nav-link" tabindex="-1"> Marketing Automation </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/solutions/enterprise-service-management/" class="sub-nav-link" tabindex="-1"> Enterprise Service Management </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/crm/sales/" class="sub-nav-link" tabindex="-1"> Sales Automation </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/crm-platform/" class="sub-nav-link" tabindex="-1"> Customer Relationship Management </a> </li> </ul> </div> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/products/" tabindex="-1"> View all products and solutions </a> <i class="forward" aria-hidden="true"></i> </div> </div> </li> <li class="nav-super-item card-nav has-sub-menu" > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Platform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title">Our platform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform" class="sub-nav-link" tabindex="-1"> Overview </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/integrations/" class="sub-nav-link" tabindex="-1"> Integrations </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freddy-ai/" class="sub-nav-link" tabindex="-1"> AI capabilities </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Latest innovations </a> </li> </ul> </div> </div> </div> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title">More</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/apps/" class="sub-nav-link" tabindex="-1"> App marketplace </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://developers.freshworks.com/" class="sub-nav-link" tabindex="-1"> Developers </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technical alliances </a> </li> </ul> </div> </div> </div> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title featured-title">What’s New</h2> </div> <a class="featured-card" rel=" " href="https://www.freshworks.com/product-launches/" tabindex="-1"> <img src="https://website-assets-fs.freshworks.com/attachments/ckhyj4ovs0zu1q7fzlvwk069m-ckgtc9pmu008vhgg1jid69lbv-freshworks-neo-dew-full.full.png" class="feature-product-logo" alt=""> <div><p class="nav-title">Q2 ’23 Launch Announcements</p> <p class="feature-product-description">Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p> </div> </a> </div> </div> </div> </div> </div> </div> </li> <li class="nav-super-item has-sub-menu " > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Resources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/theworks/" rel=" " > <span class="label"> Insights & Trends </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/customers/" rel=" " > <span class="label"> Case studies </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/academy/" rel=" " > <span class="label"> Training </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/careers/" rel=" " > <span class="label"> Careers </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/partners" rel=" " > <span class="label"> Partners </span> </a> </li> </ul> </li> </ul> <ul class="l-nav-list nav-super-menu" style=""> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="https://www.freshworks.com/freshservice/demo-request/" rel=" " >Demo</a> </li> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="https://www.freshworks.com/freshservice/pricing/" rel=" " >Pricing</a> </li> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="https://login.freshworks.com/email-login" rel=" noopener" target="blank" >Login</a> </li> <li class="language-selector nav-super-item has-sub-menu hide-in-mobile"> <a class = "fw-flag-globe" href="#" title="Globe icon" role="button" aria-label="language selector" aria-haspopup="true" aria-expanded="false"></a> <div class= "language-selector-card--v2"> <ul class="row navigation-language-selector"> <li class="nav-sub-item active nav-lang-option"> <a aria-current="page" class="nav-sub-label" tabindex="-1" lang="en-us"> English </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/de/freshservice/berichterstellung/" lang="de-de" tabindex="-1"> Deutsch </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/nl/freshservice/rapporteren/" lang="nl" tabindex="-1"> Nederlands </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/fr/freshservice/reporting/" lang="fr" tabindex="-1"> Français </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/se/freshservice/rapportering/" lang="sv-SE" tabindex="-1"> Svenska </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/es/freshservice/informes/" lang="es" tabindex="-1"> Español (España) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/latam/freshservice/informes/" lang="es-latam" tabindex="-1"> Español (América Latina) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/br/freshservice/relatorios/" lang="pt-br" tabindex="-1"> Português (Brasil) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/jp/freshservice/reporting/" lang="ja" tabindex="-1"> 日本語 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/ko/freshservice/reporting/" lang="ko" tabindex="-1"> 한국어 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/it/freshservice/reporting/" lang="it" tabindex="-1"> Italiano </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/th/freshservice/" lang="th" tabindex="-1"> Thai </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/pl/freshservice/reporting/" lang="pl" tabindex="-1"> Polski </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/tr/freshservice/reporting/" lang="tr" tabindex="-1"> Türkçe </a> </li> </ul> </div> </li> <li class="nav-super-item nav-button" > <a title="FREE TRIAL" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/freshservice/signup/"> Try it free</a> <input type="hidden" class="go-to-dashboard" value="Go To Account" aria-label="go to dashboard"/> </li> </ul> </div> </div> <div class="nav-primary-wrapper" tabindex="-1"> <div class="nav-primary l-page"> <div class="nav-logo-wrapper"> <div class="product-logo-wrap"> <a href="https://www.freshworks.com/freshservice/" class="product-logo-icon"> <img src="https://website-assets-fs.freshworks.com/attachments/ckryjm3jc01n3ddfzfr4ayk03-fservicce.svg" class="icon product-logo-dew" alt="Freshservice"> <img src="https://website-assets-fs.freshworks.com/attachments/ckryjm3jc01n3ddfzfr4ayk03-fservicce.svg" class="icon sub-product-logo-dew" alt=""> Freshservice </a> </div> <a href="#" class="nav-burger" title="Burger Navigation icon" role="button" aria-haspopup="true" aria-expanded="false"> <span class="nav-burger-icon"></span> </a> </div> <ul class="l-nav-list nav-main-menu" > <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="persona_product_menu_v2" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Products</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshdesk/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Delight customers and agents with effortless service and support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/customer-service-suite/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">The all-in-one solution, boosted with generative AI</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/live-chat-software/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">AI-powered bots and live chat and across every messaging channel</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshservice/" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modern and intuitive IT and business team management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/crm/sales/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Boost sales and productivity with a unified CRM</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/crm/marketing/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Personalize your marketing with simple, powerful automation.</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/products/" tabindex="-1"> <div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center"> <span class="forward--link forward--link--label"> View all products and solutions <span class="forward--link--icon" aria-hidden="true"></span> </span> </div> </a> </div> </div> </li> <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="platform_menu" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Platform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fs.freshworks.com/attachments/cl3a39oqs05wwrmfnzh5g3cql-features-icon.svg" class="icon" alt=""> <h2 class="nav-main-item-title">Our platform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform" class="sub-nav-link" tabindex="-1"> Overview </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/integrations/" class="sub-nav-link" tabindex="-1"> Integrations </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freddy-ai/" class="sub-nav-link" tabindex="-1"> AI capabilities </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Latest innovations </a> </li> </ul> </div> </div> </div> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fs.freshworks.com/attachments/cl3a39osj05wxrmfna0k3w76o-know-more.full.png" class="icon" alt=""> <h2 class="nav-main-item-title">More</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/apps/" class="sub-nav-link" tabindex="-1"> App marketplace </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://developers.freshworks.com/" class="sub-nav-link" tabindex="-1"> Developers </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technical alliances </a> </li> </ul> </div> </div> <div class="card-width"> <div class="nav-main-item-list"> <a rel=" " href="https://www.freshworks.com/product-launches/" tabindex="-1"> <img src="https://website-assets-fs.freshworks.com/attachments/ckhyj4ovs0zu1q7fzlvwk069m-ckgtc9pmu008vhgg1jid69lbv-freshworks-neo-dew-full.full.png" class="feature-product-logo" alt=""> <div><p class="nav-title">Q2 ’23 Launch Announcements</p> <p class="feature-product-description">Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p> </div> </a> </div> </div> </div> <div class="col-md-4"> </div> </div> </div> </div> </li> <li class="nav-main-item caps-heading-12 has-sub-menu hide-in-desktop " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Resources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/product-launches/" rel=" " > <span class="label"> Product Innovations </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/customers/" rel=" " > <span class="label"> Case studies </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/academy/" rel=" " > <span class="label"> Training </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/careers/" rel=" " > <span class="label"> Careers </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/partners/" rel=" " > <span class="label"> Partners </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://www.freshworks.com/freshservice/demo-request/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://www.freshworks.com/freshservice/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" "> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/berichterstellung"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/rapporteren"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/reporting"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se/rapportering"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/informes"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/informes"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/relatorios"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/reporting"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko/reporting"> 한국어 </option> <option value="Italiano" lang="it" data-link=" /it/reporting"> Italiano </option> <option value="Thai" lang="th" data-link=" /th"> Thai </option> <option value="Polski" lang="pl" data-link=" /pl/reporting"> Polski </option> <option value="Türkçe" lang="tr" data-link=" /tr/reporting"> Türkçe </option> <option value="Pусский" data-link="https://ru.freshservice.com">Pусский</option> </select> </form>  </li> <li class="nav-main-item caps-heading-12 nav-main-item-button hide-in-desktop " > <a title="Start Free Trial" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/products/"> Start Free Trial</a> </li> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a tabindex="-1" href="https://www.freshworks.com/"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://www.freshworks.com/freshservice/demo-request/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://www.freshworks.com/freshservice/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://login.freshworks.com/email-login" target="blank" rel=" noopener" >Login</a> </li> <li class="nav-main-item caps-heading-12 " > </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" "> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/berichterstellung"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/rapporteren"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/reporting"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se/rapportering"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/informes"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/informes"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/relatorios"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/reporting"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko/reporting"> 한국어 </option> <option value="Italiano" lang="it" data-link=" /it/reporting"> Italiano </option> <option value="Thai" lang="th" data-link=" /th"> Thai </option> <option value="Polski" lang="pl" data-link=" /pl/reporting"> Polski </option> <option value="Türkçe" lang="tr" data-link=" /tr/reporting"> Türkçe </option> <option value="Pусский" data-link="https://ru.freshservice.com">Pусский</option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center pattern-gradient-light has-animation banner-default" > <div class="container banner-content l-banner " data-scroll-target=""> <h1>Advanced analytics for greater visibility and service improvement</h1> <p class="sub-text">Monitor service desk performance, make informed decisions and improve service delivery with predefined and custom reporting capabilities across the service desk</p> <div class="align-center pt-md pb-xs"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/freshservice/signup/"> Sign up for free</a> <a title="Request Freshservice Demo" class="button button--ghost " rel="" role="button" target="_self" href="https://www.freshworks.com/freshservice/demo-request/"> Request Demo</a> </div> </div> <script> var typed_library_script = document.getElementById('typed-script') if ((document.getElementById('typed-script') === null)) { var script = document.createElement('script') script.setAttribute('type', 'text/javascript') script.setAttribute('id', 'typed-script') script.setAttribute('src', 'https://cdn.jsdelivr.net/npm/typed.js@2.0.11') document.currentScript.parentNode.appendChild(script) script.onload = function () { var event = new CustomEvent('execute') document.dispatchEvent(event) } } </script> <script> document.addEventListener('execute', (function (currentScript) { return function () { var parent = currentScript.parentNode var original_list = JSON.parse(parent.getAttribute('data-text-list').replace(/'/g, '"')) var original_text = parent.querySelector('.animated-text').textContent parent.querySelector('.animated-text').innerHTML = "" var text_list = [] for (var i = 0; i < original_list.length; i++) { text_list[i] = '^1000' + original_list[i].animatable_text + '^1500' } text_list.unshift(original_text) var options = { strings: text_list, stringsElement: null, typeSpeed: 70, backSpeed: 70, loop: true, loopCount: Infinity, smartBackspace: true }; var typed = new Typed(parent.querySelector('.animated-text'), options); } })(document.currentScript)) </script> </section> <section class="l-page container mt-md mb-md breadcrumb-section" data-scroll-target="" id =""> <a href="https://www.freshworks.com/freshservice/features/" class="breadcrumb-item">All Features</a> <i class="icon-arrow-right breadcrumb-arrow"></i> <a class="breadcrumb-item breadcrumb-current" aria-current="page" href="#">Analytics</a> </section> <section id="17397769121570" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-33055761330983" class=" feature-screenshot-right__content col-md-5"> <h2 class="feature-heading">Measure service desk performance</h2> <p>Drive service desk efficiency by identifying bottlenecks and keeping track of key performance indicators (KPIs) with pre-defined reports for incidents, changes, and assets. Stay on top of <a href="https://www.freshworks.com/freshservice/it-service-desk/sla-management/">SLA</a>s by organizing the insights you discover into tailored reports.</p> <p>Easily identify and resolve issues, and plan your investments by viewing the real-time data as presentations, and share the reports by various filters or formats of your choice.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-7"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fs.freshworks.com/attachments/cjioxjtff00c0w1fzo0usvhyi-measure-service-desk-performance-2x.one-half.png" data-srcset="https://website-assets-fs.freshworks.com/attachments/cjioxjtff00c0w1fzo0usvhyi-measure-service-desk-performance-2x.full.png 2x" src="https://website-assets-fs.freshworks.com/attachments/cjioxjtff00c0w1fzo0usvhyi-measure-service-desk-performance-2x.one-sixth.png" srcset="https://website-assets-fs.freshworks.com/attachments/cjioxjtff00c0w1fzo0usvhyi-measure-service-desk-performance-2x.one-sixth.png 2x" alt="measure service desk performance 2x" /> <img class="original-image fadeIn " alt="measure service desk performance 2x" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-33055761330983'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="158319699006378" class="section-bucket section-text-media l-section section-light-bg "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-1739776912158" class=" feature-screenshot-left__content col-md-5"> <h2 class="feature-heading">Gain insights into all modules</h2> <p>Leverage reports based on different impacts, groups, types, associations, or even department to pinpoint areas of improvement and keep tab of its performance with periodic checks.</p> <p>Review report data to track the health of all associated incidents, problems, or changes and minimize risks or disruptions to the business. Make quick, informed decisions with accurate data across all modules in the <a href="https://www.freshworks.com/freshservice/solutions/sass-service-desk/">service desk</a>.</p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-7"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fs.freshworks.com/attachments/cjioxjtf300ecwqfzuisqqltt-gain-insights-into-all-modules-2x.one-half.png" data-srcset="https://website-assets-fs.freshworks.com/attachments/cjioxjtf300ecwqfzuisqqltt-gain-insights-into-all-modules-2x.full.png 2x" src="https://website-assets-fs.freshworks.com/attachments/cjioxjtf300ecwqfzuisqqltt-gain-insights-into-all-modules-2x.one-sixth.png" srcset="https://website-assets-fs.freshworks.com/attachments/cjioxjtf300ecwqfzuisqqltt-gain-insights-into-all-modules-2x.one-sixth.png 2x" alt="gain insights into all modules 2x" /> <img class="original-image fadeIn " alt="gain insights into all modules 2x" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-1739776912158'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="125263937675448" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-97427507080904" class=" feature-screenshot-right__content col-md-5"> <h2 class="feature-heading">Visualize reports for greater visibility</h2> <p>Provide clarity into the data you want to see or present by using the data visualization engine. With automatic recommendations as well as the option to use Smartboards to browse interactive visualizations, view or present the analytics you require for greater understanding.</p> <p>Easily break down insights, plan better, and improve your service desk performance.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-7"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fs.freshworks.com/attachments/cjioxjtff00d7vrfz4evixmnf-visualize-reports-for-greater-visibility-2x.one-half.png" data-srcset="https://website-assets-fs.freshworks.com/attachments/cjioxjtff00d7vrfz4evixmnf-visualize-reports-for-greater-visibility-2x.full.png 2x" src="https://website-assets-fs.freshworks.com/attachments/cjioxjtff00d7vrfz4evixmnf-visualize-reports-for-greater-visibility-2x.one-sixth.png" srcset="https://website-assets-fs.freshworks.com/attachments/cjioxjtff00d7vrfz4evixmnf-visualize-reports-for-greater-visibility-2x.one-sixth.png 2x" alt="visualize reports for greater visibility 2x" /> <img class="original-image fadeIn " alt="visualize reports for greater visibility 2x" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-97427507080904'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="163539029743040" class="section-bucket section-text-media l-section section-light-bg "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-151360591358007" class=" feature-screenshot-left__content col-md-6"> <h2 class="feature-heading">Ask Freddy in plain English to get your service metrics</h2> <p> </p> <p>Build extensive reports easily with Ask Freddy, our home-grown <a href="http://freshworks.com/freshservice/freddy-ai-for-service/">AI</a> platform. Ask Freddy uses Natural Language Processing (NLP) to understand your query and fetch the data you need instantaneously. This data can then be added to an existing report with just one click. Freddy also shows the filters applied to fetch this data, so you can make changes/configurations for deeper granularity. </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fs.freshworks.com/attachments/ck3fuh4r5008y75g02k2iq928-nlp-image.one-half.png" data-srcset="https://website-assets-fs.freshworks.com/attachments/ck3fuh4r5008y75g02k2iq928-nlp-image.full.png 2x" src="https://website-assets-fs.freshworks.com/attachments/ck3fuh4r5008y75g02k2iq928-nlp-image.one-sixth.png" srcset="https://website-assets-fs.freshworks.com/attachments/ck3fuh4r5008y75g02k2iq928-nlp-image.one-sixth.png 2x" alt="NLP for ITSM Analytics" /> <img class="original-image fadeIn " alt="NLP for ITSM Analytics" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-151360591358007'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="" class="section-content-grid l-section " data-scroll-target=""> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2 class="align-center">Perks of advanced reporting and analytics</h2> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cjicmwrcu004afxfz37euplfp-search.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Search</h6> <p>Ask questions about your service desk data instantly using the Natural Language Querying engine that requires no training. Build custom visualizations, add filters, and even ask questions using a search bar</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cjicmwrf0004sg4fzp5zu2b5q-curated-reports.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Curated reports</h6> <p>Access curated reports for quickly sharing top-level data with the stakeholders. To personalize them, filter the relevant data, and generate the report in a format of your choice – tabular, bar chart, or even graphical.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cjioxvsa700eivrfzztjwqexx-schedule-reports.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Schedule reports</h6> <p>Automate reports to be shared periodically with relevant stakeholders. Schedule the emails with the data to be sent regularly, in a format of your choice.</p> </div> </div> </div> </div> </section> <section id="170498137391974" class="l-section align-center pattern-light banner-default" data-scroll-target=""> <div class="container banner-content l-banner " data-target="#"> <h2>Sign up for Freshservice today</h2> <p class="sub-text">Start your 14-day free trial. No credit card required. No strings attached.</p> <a title="Sign Up For Free" class="button button--solid " rel="" id="signUpForFree" role="button" tabindex="0" target="_self" data-toggle="modal" data-target="#modal-signup">Sign up for free</a> <a title="Request Freshservice Demo" class="button button--ghost " rel="" role="button" tabindex="0" target="_self" data-toggle="modal" data-target="#modal-demo">Request Demo</a> </div> </section> <script> FW.onLoad(function () { FW.$(function(){ FW.$('.open-fchat-widget').on('click', function(event) { event.preventDefault(); window.fcWidget.open(); }); }); }); </script> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 'http' : 'https') + '://cdn-public.sociabble.com/blob/js/leadgen/track.min.js?v=1.7') </script> <footer > <div class="footer-main"> <div class="footer-navs l-page clearfix-lg"> <div class="row"> <div class="col-md-4 footer-left-section"> <div class="row"> <div class="col-sm-6"> <div class="footer-nav-title footer-nav-title-logo"> <a href="https://www.freshworks.com/"> <img class="logo logo-fworks footer-logo" src="/static-assets/images/common/company/logos/logo-fworks-black.svg" alt="Freshworks" /> </a> <i class="icon-arrow-down" aria-hidden="true"></i> </div> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/customer-service-suite/?source=fservice&medium=referral&campaign=fservice_footer_main" rel="" class="">Freshdesk Omni</a></li> <li><a href="https://www.freshworks.com/freshdesk/?source=fservice&medium=referral&campaign=fservice_footer_main" rel="" class="">Freshdesk</a></li> <li><a href="https://www.freshworks.com/live-chat-software/?source=fservice&medium=referral&campaign=fservice_footer_main" rel="" class="">Freshchat</a></li> <li><a href="https://www.freshworks.com/freshservice/" rel="" class="">Freshservice</a></li> <li><a href="https://www.freshworks.com/crm/sales/?source=fservice&medium=referral&campaign=fservice_footer_main" rel="" class="">Freshsales</a></li> <li><a href="https://www.freshworks.com/crm/suite/?source=fservice&medium=referral&campaign=fservice_footer_main" rel="" class="">Freshsales Suite</a></li> <li><a href="https://www.freshworks.com/crm/marketing/?source=fservice&medium=referral&campaign=fservice_footer_main" rel="" class="">Freshmarketer</a></li> <li><a href="https://www.freshworks.com/platform/?source=fservice&medium=referral&campaign=fservice_footer_main" rel="" class="">Freshworks Neo</a></li> <li><a href="https://www.freshworks.com/freddy-ai/?source=fservice&medium=referral&campaign=fservice_footer_main" rel="" class="">Freddy AI</a></li> </ul> </div> <div class="col-sm-6"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> COMPANY </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> COMPANY <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/company/about/" rel="" class="">About</a></li> <li><a href="https://www.freshworks.com/company/leadership/" rel="" class="">Leadership</a></li> <li><a href="https://www.freshworks.com/company/investors/" rel="" class="">Investors</a></li> <li><a href="https://www.freshworks.com/company/careers/" rel="" class="">Careers</a></li> <li><a href="https://www.freshworks.com/freshservice/resources/customers/" rel="" class="">Customers</a></li> <li><a href="https://www.freshworks.com/company/partners/" rel="" class="">Partners</a></li> <li><a href="https://www.freshworks.com/events/" rel="" class="">Events</a></li> <li><a href="https://www.freshworks.com/theworks/" rel="" class="">Insights & Trends</a></li> <li><a href="https://www.freshworks.com/newsroom/press-releases/" rel="" class="">News</a></li> <li><a href="https://www.freshworks.com/contact/" rel="" class="">Contact</a></li> </ul> </div> </div> </div> <div class="col-md-8 footer-right-section"> <div class="row"> <div class="col-sm-3"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> SUPPORT & SUCCESS </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> SUPPORT & SUCCESS <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/support/" rel="" class="">Support</a></li> <li><a href="https://www.freshworks.com/academy/" rel="" class="">Training & Certification</a></li> <li><a href="https://www.freshworks.com/services/" rel="" class="">Services</a></li> <li><a href="https://community.freshworks.com/" rel="" class="">Community</a></li> </ul> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> COMPARE ITSM </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> COMPARE ITSM <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/freshservice/compare-it-helpdesks/service-now-alternative/" rel="" class="">ServiceNow</a></li> <li><a href="https://www.freshworks.com/freshservice/compare-it-helpdesks/samanage-alternative/" rel="" class="">Samanage</a></li> <li><a href="https://www.freshworks.com/freshservice/compare-it-helpdesks/sysaid-alternative/" rel="" class="">Sysaid</a></li> <li><a href="https://www.freshworks.com/freshservice/compare-it-helpdesks/manageengine-servicedeskplus-alternative/" rel="" class="">ManageEngine</a></li> <li><a href="https://www.freshworks.com/freshservice/compare-it-helpdesks/bmc-remedy-alternative/" rel="" class="">BMC Remedy</a></li> <li><a href="https://www.freshworks.com/freshservice/compare-it-helpdesks/ivanti-alternative/" rel="" class="">Ivanti</a></li> <li><a href="https://www.freshworks.com/freshservice/compare-it-helpdesks/cherwell-alternative/" rel="" class="">Cherwell</a></li> <li><a href="https://www.freshworks.com/freshservice/compare-it-helpdesks/topdesk-alternative/" rel="" class="">Topdesk</a></li> <li><a href="https://www.freshworks.com/freshservice/compare/freshservice-vs-jira-service-management/" rel="" class="">Freshservice vs. Jira</a></li> <li><a href="https://www.freshworks.com/freshservice/compare-it-helpdesks/haloitsm-alternative/" rel="" class="">HaloITSM</a></li> </ul> </div> <div class="col-sm-3"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> FRESHSERVICE </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> FRESHSERVICE <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/freshservice/itsm/" rel="" class="">ITSM</a></li> <li><a href="https://www.freshworks.com/freshservice/features/it-operations-management/" rel="" class="">ITOM</a></li> <li><a href="https://www.freshworks.com/freshservice/features/" rel="" class="">Features</a></li> <li><a href="https://www.freshworks.com/freshservice/pricing/" rel="" class="">Pricing</a></li> <li><a href="https://www.freshworks.com/freshservice/customers/" rel="" class="">Customers</a></li> <li><a href="https://support.freshservice.com/support/home?_ga=2.198762918.804223282.1528699581-1860683707.1524425254" rel="nofollow" class="">Support</a></li> <li><a href="https://www.freshworks.com/freshservice/resources/" rel="" class="">Resources</a></li> <li><a href="https://www.freshworks.com/freshservice/blog/articles/" rel="" class="">Blog</a></li> <li><a href="https://www.freshworks.com/freshservice/integration/" rel="" class="">Integrations</a></li> <li><a href="https://api.freshservice.com/" rel="nofollow" class="">API</a></li> </ul> </div> <div class="col-sm-3"> <div class="hide-in-mobile"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> TOP FEATURES </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> TOP FEATURES <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/freshservice/itil/" rel="" class="">ITIL</a></li> <li><a href="https://www.freshworks.com/freshservice/features/it-service-desk-software/" rel="" class="">Service Desk Software</a></li> <li><a href="https://www.freshworks.com/freshservice/it-service-desk/incident-management-software/" rel="" class="">Incident Management</a></li> <li><a href="https://www.freshworks.com/freshservice/features/it-asset-management-software/" rel="" class="">Asset Management</a></li> <li><a href="https://www.freshworks.com/freshservice/it-service-management/problem-management/" rel="" class="">Problem Management</a></li> <li><a href="https://www.freshworks.com/freshservice/it-service-management/change-management/" rel="" class="">Change Management</a></li> <li><a href="https://www.freshworks.com/freshservice/alert-management/" rel="" class="">Alert Management</a></li> <li><a href="https://www.freshworks.com/freshservice/features/it-project-management-software/" rel="" class="">Project Management</a></li> <li><a href="https://www.freshworks.com/freshservice/features/saas-management/" rel="" class="">SaaS Management</a></li> <li><a href="https://www.freshworks.com/freshservice/it-service-management/release-management/" rel="" class="">Release Management</a></li> <li><a href="https://www.freshworks.com/freshservice/it-service-desk/it-service-catalog-management/" rel="" class="">Service Catalog</a></li> <li><a href="https://www.freshworks.com/freshservice/it-asset-management/it-cmdb-software/" rel="" class="">CMDB</a></li> </ul> </div> </div> <div class="col-sm-3"> <div class="hide-in-mobile"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> EXISTING USERS </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> EXISTING USERS <i class="icon-arrow-down" aria-hidden="true"></i> </button> <div class="mb-sm"> <a title="" class="button button--solid button--small " rel="" role="button" target="_self" href="https://login.freshworks.com/email-login"> LOGIN</a> </div> </div> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> MOBILE APPS </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> MOBILE APPS <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav app-stores"> <li> <a href="https://play.google.com/store/apps/details?id=com.freshservice.helpdesk&hl=en" rel="nofollow"> <img src="/static-assets/images/common/icons/img-google-play.png" alt="Google play link" class="app-store-img" /> </a> </li> <li> <a href="https://itunes.apple.com/in/app/freshservice/id891265220?mt=8" rel="nofollow"> <img src="/static-assets/images/common/icons/img-apple-store.png" alt="Apple store link" class="app-store-img" /> </a> </li> </ul> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> CONNECT WITH US </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> CONNECT WITH US <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav social-connect-nav"> <li><a href="https://www.facebook.com/freshserviceapp" aria-label="facebook" rel="nofollow noopener" target="_blank"><i class="icon-facebook" aria-hidden="true"></i></a></li> <li><a href="https://twitter.com/FreshworksInc" aria-label="twitter" rel="nofollow noopener" target="_blank"><i class="icon-twitter" aria-hidden="true"></i></a></li> <li><a href="http://www.youtube.com/freshserviceapp" aria-label="youtube" rel="nofollow noopener" target="_blank"><i class="icon-youtube" aria-hidden="true"></i></a></li> <li><a href="https://www.linkedin.com/showcase/freshservice/" aria-label="linkedin" rel="nofollow noopener" target="_blank"><i class="icon-linkedin" aria-hidden="true"></i></a></li> </ul> </div> </div> <div class="footer-salessupport clearfix-lg"> <div class="row"> <div class="col-md-12 seperator-line"> <h2 class="footer-nav-title caps-heading-12 hide-in-mobile"> Contact Freshworks </h2> <button class="footer-nav-title caps-heading-12 hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> Contact Freshworks <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav support-nav"> <li> <a href="tel:+18557476767"> <i class="icon-phone" aria-hidden="true"></i><span>+1 (855) 747 6767</span> </a> </li> <li> <a href="mailto:sales@freshworks.com"> <i class="icon-mail" aria-hidden="true"></i><span>sales@freshworks.com</span> </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="footer-copyrights"> <div class="l-page clearfix-lg"> <div class="footer-nav copyrights-nav hide-in-mobile"> <a href="https://www.freshworks.com/legal/" rel=" ">Legal</a> <a href="https://www.freshworks.com/privacy/" rel=" ">Privacy Notice</a> <a href="https://www.freshworks.com/site-terms/" rel=" ">Site Terms</a> <a href="https://www.freshworks.com/list-of-cookies/" rel=" ">Cookie Policy</a> <a href="https://www.freshworks.com/privacy/ccpa-requests/" rel=" ">Do Not Share My Personal Information</a> <a href="https://www.freshworks.com/security/" rel=" ">Security</a> <a href="https://www.freshworks.com/accessibility/" rel=" ">Accessibility</a> <a href="https://freshworks.com/privacy/gdpr/unsubscribe/?_ga=2.31327295.1622010075.1677510648-782398743.1668029319" rel=" ">Unsubscribe</a> <a href="https://www.freshworks.com/sitemap/" rel=" ">Sitemap</a> </div> <p class="footer-copyrights-text">© 2025 Freshworks Inc. All Rights Reserved</p> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (!FW.Utils.ResponsiveUtilities.isDesktop()) { FW.$('.footer-nav a').attr('tabindex', -1); FW.$('.hide-in-mobile a').attr('tabindex', -1); }; }); </script> </footer> <script type="text/javascript"> FW.onLoad(function() { FW.footer(); }); </script><div role="button" aria-label="Open chat widget" tabindex="0" id="fchat-custom-icon" onClick="fciWidgetOpen();" style="display: none;"> <div id="fci-image" style="display: block;"></div> <div id="fci-loading" style="display: none;"> <div class="fci-flex"> <div class="fci-dot-loader"></div> <div class="fci-dot-loader"></div> <div class="fci-dot-loader"></div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function() { FW.legal.init(); }); </script> <div id="modal-backdrop"></div> <div id="form-modal-holder"></div> <div id="eu-cookie-policy-popup"> <div class="l-page"> <div class="popup-container"> <div class="text col-md-9"><p>We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our <a href="https://www.freshworks.com/privacy/">Privacy Notice</a>. Our <a href="https://www.freshworks.com/list-of-cookies/?domain=freshservice.com">Cookie Policy</a> provides information about managing cookie settings.</p> </div> <div class="options col-md-3"> <div class="button button--solid button--small button--black accept-cookies"> Accept and close </div> </div> </div> </div> </div> <div id="modal-search"> <div class="modal-wrapper"> <i class="icon-close" tabindex="0" aria-label="Close site search"></i> <div id="searchbox"></div> <div id="infinite-hits" aria-live="polite"></div> <div id="pagination"></div> <div class="no-results"> <img src="/static-assets/images/fservice/no-results-illustration.svg" alt="no results" /> <p>Sorry, our deep-dive didn’t help. Please try a different search term.</p> </div> </div> </div>  <script type="text/javascript"> window.addEventListener('load', function () { window.dataLayer = window.dataLayer || []; dataLayer.push({ 'event': 'tvc_pageDomain', 'pageDomain': 'FService' }); }); </script> <meta name="google-site-verification" content="KVZcIBTIGvNeyME30sDl3UgPAx8cbKPGBgLNMeNAEpo" />  <script type='text/plain' class='optanon-category-C0001'>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-MJMQJP');</script>   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MJMQJP" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>     <script type='text/plain' class='optanon-category-C0004' defer> function createTempFunction(function_name) { (window.freshsales)[function_name]=function() { (window.freshsales).push([function_name].concat(Array.prototype.slice.call(arguments,0))) }; } (function(url, app_token) { window.assets_url='//d952cmcgwqsjf.cloudfront.net'; window.freshsales = window.freshsales || []; functions_list='init identify trackPageView trackEvent set'.split(' '); for(var i=0; i < functions_list.length; i++) { var function_name = functions_list[i]; createTempFunction(function_name); } var script_tag = document.createElement('script'); script_tag.async=1; script_tag.src= window.assets_url +'/assets/analytics.js'; var first_script_tag = document.getElementsByTagName('script')[0]; first_script_tag.parentNode.insertBefore(script_tag,first_script_tag); freshsales.init(url, app_token); })('//freshdesk.freshsales.io','b87de9371434107e2f186e1cd6377d5b'); </script>    <script type='text/plain' class='optanon-category-C0001'>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-WQKBJ88');</script>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WQKBJ88" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script type="text/javascript"> FW.onLoad('siteSearch',function (siteSearch) { siteSearch(); var $siteSearchModal = FW.$('#modal-search'); if($siteSearchModal.length) { FW.trapModalFocus($siteSearchModal); } }); </script> <script type="text/javascript"> _linkedin_partner_id = "508419"; window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || []; window._linkedin_data_partner_ids.push(_linkedin_partner_id); </script><script type="text/javascript"> (function(l) { if (!l){window.lintrk = function(a,b){window.lintrk.q.push([a,b])}; window.lintrk.q=[]} var s = document.getElementsByTagName("script")[0]; var b = document.createElement("script"); b.type = "text/javascript";b.async = true; b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js"; s.parentNode.insertBefore(b, s);})(window.lintrk); </script> <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=508419&fmt=gif" /> </noscript> </body> </html>

CINXE.COM

IT Service Desk Reports | ITSM Reporting - Freshservice | Freshworks