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1fr}#cmplz-cookiebanner-container .cmplz-cookiebanner:not(.cmplz-categories-visible).optin .cmplz-body{grid-row:1;grid-column:2}#cmplz-cookiebanner-container .cmplz-cookiebanner:not(.cmplz-categories-visible).optin .cmplz-buttons{grid-template-columns:1fr auto auto auto;grid-row:1;grid-column:3}#cmplz-cookiebanner-container .cmplz-cookiebanner:not(.cmplz-categories-visible).optin .cmplz-buttons .cmplz-btn.cmplz-accept{grid-row:1;grid-column:4}#cmplz-cookiebanner-container .cmplz-cookiebanner:not(.cmplz-categories-visible).optin .cmplz-buttons .cmplz-btn.cmplz-view-preferences{grid-row:1;grid-column:3}#cmplz-cookiebanner-container .cmplz-cookiebanner:not(.cmplz-categories-visible).optin .cmplz-buttons .cmplz-btn.cmplz-deny{grid-row:1;grid-column:2}}@media only screen and (min-width:1300px){body{font-size:1.125rem;line-height:1.375rem}#main{padding:6.25rem 0 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.ct-portfolio-gallery .wp-block-group__inner-container{grid-template-columns:1fr 1fr 1fr 1fr!important;max-width:unset}.ct-portfolio .ct-portfolio-gallery .wp-block-group__inner-container .ct-portfolio-item .wp-block-group__inner-container .wp-block-cover{-webkit-transition:opacity .5s ease-in-out;transition:opacity .5s ease-in-out}.ct-portfolio .ct-portfolio-gallery .wp-block-group__inner-container .ct-portfolio-item .wp-block-group__inner-container .wp-block-cover.item-cover{display:-webkit-box;display:-ms-flexbox;display:flex}.ct-portfolio .ct-portfolio-gallery .wp-block-group__inner-container .ct-portfolio-item .wp-block-group__inner-container .wp-block-cover.item-cover-hover{opacity:0;position:absolute;width:100%;top:0}.ct-portfolio .ct-portfolio-gallery .wp-block-group__inner-container .ct-portfolio-item .wp-block-group__inner-container:hover .wp-block-cover.item-cover{opacity:0}.ct-portfolio .ct-portfolio-gallery .wp-block-group__inner-container .ct-portfolio-item 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.wp-block-column:first-child p{margin:14px auto 24px;max-width:320px;font-size:18px;line-height:1.75rem}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child .wp-block-buttons{-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child .wp-block-buttons .wp-block-button{max-width:320px;width:calc(100% - 32px)}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child .wp-block-buttons .wp-block-button a{width:100%}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:last-child .wp-block-image{max-width:336px;margin:40px auto}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns 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.wp-block-column:not(.no-background):last-child:after{right:50%;top:calc(50% + 15px);-webkit-transform:translate(100%,-50%);transform:translate(100%,-50%);border-radius:0 .75rem .75rem 0}.feature-benefits-group{margin-bottom:40px}.feature-benefits-group .container-fluid{background:-webkit-gradient(linear,left top,left bottom,from(rgba(233,236,255,.5)),to(#fff));background:linear-gradient(180deg,rgba(233,236,255,.5) 0,#fff 100%)}.feature-benefits-group .container-fluid>.wp-block-group__inner-container{position:relative}.feature-benefits-group .container-fluid>.wp-block-group__inner-container:after{content:'';width:calc(100% + 2rem);height:1px;background:#d5d7da;position:absolute;bottom:0;left:-1rem}.feature-benefits-group .container-fluid>.wp-block-group__inner-container h2{font-family:GT-Pressura,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:28px;font-weight:700;line-height:2.375rem;margin:0;padding-top:40px}.feature-benefits-group .container-fluid>.wp-block-group__inner-container .subheading{max-width:320px;margin:14px auto 0}.feature-benefits-group .container-fluid>.wp-block-group__inner-container>.wp-block-columns{-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5rem;margin-top:40px;padding-bottom:40px;display:grid}.feature-benefits-group .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column{border-radius:.75rem;border:1px solid #d5d7da;background:#fff;max-width:312px;padding:1.125rem}.feature-benefits-group .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column .benefits-grid>.wp-block-group__inner-container{display:grid;grid-template-columns:1.75rem auto;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-column-gap:1.125rem;-moz-column-gap:1.125rem;column-gap:1.125rem;row-gap:.75rem}.feature-benefits-group .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column .benefits-grid>.wp-block-group__inner-container figure{margin:0}.feature-benefits-group .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column .benefits-grid>.wp-block-group__inner-container h5{margin:0!important;color:#181d27;font-family:GT-Pressura,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:23px;font-weight:700;line-height:2.0625rem}.feature-benefits-group .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column .benefits-grid>.wp-block-group__inner-container p{margin:0;color:#535862;grid-column:1/3}.ct-testimonial{margin-bottom:40px!important}.under-features-menu-background{display:none}.ct-portfolio:before{content:'';width:calc(100% + 2rem);height:1px;background:#d5d7da;position:absolute;top:-2rem;left:-1rem}.feature-faqs{padding:2.5rem 0}.feature-faqs>.wp-block-group__inner-container h2{font-family:GT-Pressura,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica 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p{color:#535862;text-align:center;font-size:14px;line-height:1.5rem;margin:.75rem auto 0}.features-image-text{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column}.features-image-text>.wp-block-group__inner-container{width:100%}.features-image-text .features-image-text-single{padding:2.5rem 1rem}.features-image-text .features-image-text-single:not(:last-child){border-bottom:1px solid #d5d7da}.features-image-text .features-image-text-single:nth-child(odd){background:#fafafa}.features-image-text .features-image-text-single:nth-child(odd) .container-fluid>.wp-block-group__inner-container>.wp-block-columns{-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column}.features-image-text .features-image-text-single:nth-child(2n){background:#f5f5f5}.features-image-text .features-image-text-single:nth-child(2n) .container-fluid>.wp-block-group__inner-container>.wp-block-columns{-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse}.features-image-text .features-image-text-single .container-fluid{padding:0}.features-image-text .features-image-text-single .container-fluid>.wp-block-group__inner-container>.wp-block-columns{gap:1.5rem}.features-image-text .wp-block-image{width:100%;max-width:440px;margin:0 auto;position:relative}.features-image-text .wp-block-image:before{content:'';border-radius:.75rem;background:-webkit-gradient(linear,left top,left bottom,from(rgba(233,236,255,.7)),to(#f9f9ff));background:linear-gradient(180deg,rgba(233,236,255,.7) 0,#f9f9ff 100%);width:100%;max-width:87%;height:345px;max-height:100%;position:absolute;z-index:-1;left:50%;top:50%;-webkit-transform:translate(-50%,-50%);transform:translate(-50%,-50%)}.features-image-text h3{font-size:1.75rem;line-height:2.375rem;text-align:center;width:100%;max-width:450px;margin:0 auto .875rem}.features-image-text p{text-align:center;width:100%;max-width:450px;margin:0 auto}.features-image-text .features-image-text-inner h4{font-size:23px;line-height:2.125rem;text-align:center;margin:1.5rem auto .75rem}.features-image-text .features-image-text-inner p{color:#535862;margin:0 auto 1.5rem}.features-image-text .features-image-text-inner p strong{color:#252b37}.features-image-text .features-image-text-inner .wp-block-buttons{-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}@media only screen and (min-width:768px){.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child .wp-block-buttons .wp-block-button{max-width:unset;width:unset}.feature-cta-simple .cta-simple-panel .cta-simple-panel-inner{grid-template-columns:40% 60%;gap:1.625rem}.feature-cta-simple .cta-simple-panel .cta-simple-panel-inner .wp-block-group{-ms-flex-item-align:end;align-self:flex-end}.feature-cta-simple .cta-simple-panel .cta-simple-panel-inner .wp-block-buttons{-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}.feature-cta-simple .cta-simple-panel.is-style-image-left .wp-block-image{margin:-3.5rem auto}}@media only screen and (min-width:782px){.feature-top-section .container-fluid>.wp-block-group__inner-container:after{width:calc(100% + 3rem);left:-1.5rem}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns{-webkit-box-orient:unset;-webkit-box-direction:unset;-ms-flex-direction:unset;flex-direction:unset}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child{text-align:left;padding-right:1.5rem}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child .flagship{margin-top:10px}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child .flagship>.wp-block-group__inner-container p{left:unset;-webkit-transform:unset;transform:unset;top:-35px}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child p{margin:14px 0 24px;max-width:unset}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child .wp-block-buttons{-webkit-box-pack:unset;-ms-flex-pack:unset;justify-content:unset}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:last-child{display:-webkit-box;display:-ms-flexbox;display:flex;max-width:447px;border-left:1px solid #d5d7da;padding-left:1.5rem}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:last-child .wp-block-image{max-width:unset;margin:unset;-ms-flex-item-align:center;align-self:center}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:after,.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:before{top:calc(50% - 5px);height:325px}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:before{left:calc(50% + .75rem)}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:after{right:calc(50% - .75rem)}.feature-benefits-group .container-fluid>.wp-block-group__inner-container:after{width:calc(100% + 3rem);left:-1.5rem}.under-features-menu-background{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;position:relative}.under-features-menu-background img{position:absolute;min-width:2266px;height:564px;-o-object-position:0 -68px;object-position:0 -68px}.ct-portfolio>.wp-block-group__inner-container:before{width:calc(100% + 3rem);left:-1.5rem;top:-3rem}.common-mistakes .wp-block-columns{-ms-flex-wrap:wrap!important;flex-wrap:wrap!important}.common-mistakes .wp-block-columns .wp-block-column{min-width:264px}}@media only screen and (min-width:880px){.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:after,.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:before{width:162px;height:345px}}@media only screen and (min-width:1024px){.feature-benefits-group .container-fluid{border-radius:.75rem}.feature-benefits-group .container-fluid>.wp-block-group__inner-container{margin-top:1.5rem}.feature-benefits-group .container-fluid>.wp-block-group__inner-container .subheading{max-width:536px}.feature-benefits-group .container-fluid>.wp-block-group__inner-container>.wp-block-columns{grid-template-columns:auto auto auto}.common-mistakes .wp-block-columns{max-width:880px;margin:0 auto}}@media only screen and (min-width:1250px){.ct-testimonial{margin-bottom:40px!important}.ct-points-video .demo-steps .wp-block-columns{gap:38px}.ct-points-video .wp-block-button{margin-top:1.625rem}}@media only screen and (min-width:1300px){#main .arrow-back-wrapper{display:block;position:absolute;width:100%;z-index:2}#main .arrow-back-wrapper a{display:block;position:absolute;top:7.33rem;left:1.56rem}.feature-top-section .container-fluid:before{left:-.5rem}.feature-top-section .container-fluid:after{right:-.5rem}.feature-top-section .container-fluid>.wp-block-group__inner-container:after{width:calc(100% + 2rem);left:-1rem}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child{padding:0 100px;margin:100px 0 70px}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child .flagship{margin-top:0}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:first-child p{margin:44px 0;font-size:20px}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:after,.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:before{width:191px}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:before{left:50%}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:after{right:50%}.feature-benefits-group{margin-bottom:60px}.feature-benefits-group .container-fluid{max-width:calc(100% - 56px)}.feature-benefits-group .container-fluid:after,.feature-benefits-group .container-fluid:before{content:'';width:1px;height:calc(100% + 1.5rem + 650px);background:#d5d7da;position:absolute;top:-1.5rem}.feature-benefits-group .container-fluid:before{left:-1.25rem}.feature-benefits-group .container-fluid:after{right:-1.25rem}.feature-benefits-group .container-fluid>.wp-block-group__inner-container:after{width:calc(1320px + 2rem);left:-1.75rem}.feature-benefits-group .container-fluid>.wp-block-group__inner-container h2{font-size:45px;line-height:3.4375rem;padding-top:60px}.feature-benefits-group .container-fluid>.wp-block-group__inner-container .subheading{margin:26px auto 0}.feature-benefits-group .container-fluid>.wp-block-group__inner-container>.wp-block-columns{margin-top:60px;padding-bottom:60px}.ct-portfolio>.wp-block-group__inner-container:before{width:calc(100% + 2rem);left:-1rem;top:-4rem}.ct-portfolio>.wp-block-group__inner-container>h2{margin:80px 0 26px}.feature-faqs{padding:6.25rem 0;z-index:1;position:relative}.feature-faqs>.wp-block-group__inner-container h2{font-size:45px;line-height:3.4375rem}.feature-cta{padding:80px 16px}.feature-cta h2{max-width:920px}.feature-cta p{font-size:1rem;line-height:1.625rem}.ct-video-text-block{padding:6.25rem 0;gap:8rem}.ct-video-text-block h2{font-size:2.8125rem;line-height:3.4375rem}.ct-video-text-block:not(.mobile-reverse-order) .wp-block-column:first-child{max-width:536px}.common-mistakes{padding:6.25rem 0}.common-mistakes h2{font-size:2.8125rem;line-height:3.4375rem;margin-bottom:3.75rem}.common-mistakes .wp-block-columns{max-width:unset}.common-mistakes .wp-block-columns .wp-block-column:first-child:nth-last-child(4),.common-mistakes .wp-block-columns .wp-block-column:first-child:nth-last-child(4)~.wp-block-column{min-width:unset;max-width:unset}.feature-cta-simple .cta-simple-panel .wp-block-group p{font-size:45px;line-height:3.4375rem}.features-image-text .features-image-text-single{padding:6.25rem 1rem}.features-image-text .features-image-text-single:first-child .container-fluid:before{content:'';display:block;height:1px;width:1446px;background:#d5d7da;position:absolute;top:-6.25rem;left:-208px}.features-image-text .features-image-text-single:not(:last-child){border-bottom:none}.features-image-text .features-image-text-single:nth-child(odd) .container-fluid>.wp-block-group__inner-container>.wp-block-columns{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row}.features-image-text .features-image-text-single:nth-child(odd) .container-fluid>.wp-block-group__inner-container>.wp-block-columns>.wp-block-column:first-child{-ms-flex-preferred-size:fit-content;flex-basis:fit-content;-webkit-box-flex:0;-ms-flex-positive:0;flex-grow:0}.features-image-text .features-image-text-single:nth-child(odd) .container-fluid>.wp-block-group__inner-container>.wp-block-columns>.wp-block-column:last-child{max-width:560px}.features-image-text .features-image-text-single:nth-child(2n) .container-fluid>.wp-block-group__inner-container>.wp-block-columns{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row}.features-image-text .features-image-text-single:nth-child(2n) .container-fluid>.wp-block-group__inner-container>.wp-block-columns>.wp-block-column:first-child{max-width:560px}.features-image-text .features-image-text-single:nth-child(2n) .container-fluid>.wp-block-group__inner-container>.wp-block-columns>.wp-block-column:last-child{-ms-flex-preferred-size:fit-content;flex-basis:fit-content;-webkit-box-flex:0;-ms-flex-positive:0;flex-grow:0}.features-image-text .features-image-text-single .container-fluid{max-width:1032px!important}.features-image-text .features-image-text-single .container-fluid>.wp-block-group__inner-container>.wp-block-columns{-webkit-box-align:center!important;-ms-flex-align:center!important;align-items:center!important;gap:7rem}.features-image-text .wp-block-image{width:440px}.features-image-text h3{font-size:2.125rem;line-height:2.75rem;letter-spacing:-.66px;margin:0 0 .75rem;text-align:left;max-width:unset}.features-image-text p{margin:0;text-align:left;max-width:unset}.features-image-text .features-image-text-inner h4{text-align:left;margin:1.5rem 0 .75rem}.features-image-text .features-image-text-inner p{margin:0 0 1.5rem}.features-image-text .features-image-text-inner .wp-block-buttons{-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start}}@media only screen and (min-width:1368px){.container-fluid{max-width:1320px!important}.feature-benefits-group .container-fluid{max-width:1296px}}@media only screen and (min-width:1450px){.feature-top-section .container-fluid:before{left:-1.5rem}.feature-top-section .container-fluid:after{right:-1.5rem}.feature-top-section .container-fluid>.wp-block-group__inner-container:after{width:calc(100% + 7.76rem);left:-3.88rem}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:before{left:calc(50% + .75rem)}.feature-top-section .container-fluid>.wp-block-group__inner-container>.wp-block-columns .wp-block-column:not(.no-background):last-child:after{right:calc(50% - .75rem)}.feature-benefits-group .container-fluid{max-width:1320px}.feature-benefits-group .container-fluid:before{left:-1.5rem}.feature-benefits-group .container-fluid:after{right:-1.5rem}.feature-benefits-group .container-fluid>.wp-block-group__inner-container:after{width:calc(100% + 7.76rem);left:-3.88rem}.ct-portfolio>.wp-block-group__inner-container:before{width:calc(100% + 7.76rem);left:-3.88rem}}.ct-testimonial{margin:0 0 60px}.ct-testimonial .owl-carousel .owl-item .sa_hover_container{background-image:unset!important}.ct-testimonial .sa_hover_container{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.ct-testimonial .sa_hover_container .ct-testimonial-slide{display:grid;grid-template-columns:1fr}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text{position:relative;color:#fff;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;padding:1.75rem 1.5rem;grid-row:2;border-radius:0 0 .75rem .75rem;max-width:392px}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text p{font-size:14px;line-height:24px}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text strong{font-weight:600}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text .person-role,.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text .person-text{text-align:center}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text .person-text{margin:0}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text .person-role{font-size:12px;line-height:18px;margin:.75rem 0 0}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text .person-role strong{display:block}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text .case-study-cta{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-ms-flex-wrap:nowrap;flex-wrap:nowrap;gap:.38rem;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;margin:1.5rem auto 0;padding:.625rem 1.125rem;color:#fff;border:1px solid #fff;border-radius:.75rem;font-size:.875rem;font-weight:600;line-height:1.5rem;-webkit-transition:.3s;transition:all .3s ease}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text .case-study-cta:after{content:'→';display:inline-block}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text .case-study-cta:hover{color:#000;background:#fff;border:1px solid transparent;mix-blend-mode:lighten}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text .person-bg{display:none}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-img-mobile img{width:100%;max-width:440px}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-img-desktop{display:none}.ct-testimonial .sa_owl_thumbs_wrap{margin:28px auto 0 -16px}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs{display:-webkit-box!important;display:-ms-flexbox!important;display:flex!important;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;gap:18px;-webkit-transition:1s ease-in-out;transition:all 1s ease-in-out}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs .owl-thumb-item{width:102px!important;min-width:102px;height:66px!important;background-size:contain!important;-webkit-transition:ease-in-out!important;transition:all 0s ease-in-out!important}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs .owl-thumb-item:after{content:'';width:72px;height:3px;position:absolute;bottom:-20px;border-radius:.75rem;-webkit-transform:translate(-50%,-50%);transform:translate(-50%,-50%);-webkit-transition:.5s ease-in-out;transition:all .5s ease-in-out}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs .owl-thumb-item.active{background-position:center -5px!important}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs .owl-thumb-item.active:nth-child(4){background-position:center 0!important}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs .owl-thumb-item.active:nth-child(5){background-position:center 10px!important}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs .owl-thumb-item.active:after{bottom:0;background-color:#0527ff}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs .owl-thumb-item:not(.active){-webkit-filter:grayscale(1);filter:grayscale(1)}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs .owl-thumb-item:hover{-webkit-filter:unset;filter:unset}@media only screen and (min-width:350px){.ct-testimonial .sa_owl_thumbs_wrap{margin:28px auto 0;max-width:320px}}@media only screen and (min-width:500px){.ct-testimonial .sa_owl_thumbs_wrap{max-width:unset}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs{-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.ct-testimonial .sa_owl_thumbs_wrap .owl-thumbs .owl-thumb-item{-webkit-transition:.5s ease-in-out!important;transition:all .5s ease-in-out!important}}@media only screen and (min-width:1250px){.ct-testimonial{margin:40px 0 80px}.ct-testimonial .sa_hover_container .ct-testimonial-slide{display:grid;grid-template-columns:1.313fr 1fr}.ct-testimonial .sa_hover_container .ct-testimonial-slide .ct-testimonial-slide-text{grid-row:1;padding:2.5rem 5rem;border-radius:0;background:unset!important;max-width:unset;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:1.5rem}.ct-testimonial 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Basic IVR systems can start at a few hundred dollars per month, while more advanced solutions with additional functionalities and higher call volumes may cost several thousand dollars per month. Many providers offer pricing tiers based on usage and features, so it's essential to evaluate your specific needs to get an accurate estimate."}},{"@type":"Question","url":"https://www.cloudtalk.io/interactive-voice-response-ivr/#faq-question-1662054689829","name":"What are the two types of IVR?","acceptedAnswer":{"@type":"Answer","text":"The two main types of IVR are <em>Interactive Voice Response (IVR)</em> and <em>Intelligent IVR</em>. Traditional IVR systems use pre-recorded messages and menu options for users to navigate through, while Intelligent IVR leverages advanced technologies like Natural Language Processing (NLP) and Artificial Intelligence (AI) to understand and respond to more complex queries and provide a <a href=\"https://www.cloudtalk.io/blog/ivr-best-practices-for-improving-customer-experience/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>more personalized experience</strong></a>."}},{"@type":"Question","url":"https://www.cloudtalk.io/interactive-voice-response-ivr/#faq-question-1662054701629","name":"What is an example of an IVR service?","acceptedAnswer":{"@type":"Answer","text":"An example of an <a href=\"https://www.cloudtalk.io/blog/ivr-call-routing/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>IVR service</strong></a> is a customer support hotline where callers are greeted with a recorded message prompting them to choose from a menu of options, such as pressing \"1\" for account information or \"2\" for technical support. 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This term is often used interchangeably with IVR to describe <a href=\"https://www.cloudtalk.io/blog/cloud-ivr/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>automated phone systems</strong></a> that interact with callers through voice prompts and menu options."}},{"@type":"Question","url":"https://www.cloudtalk.io/interactive-voice-response-ivr/#faq-question-1662054733282","name":"What is an IVR in banking?","acceptedAnswer":{"@type":"Answer","text":"In banking, IVR refers to an automated system that allows customers to perform a range of financial transactions and inquiries over the phone <a href=\"https://www.cloudtalk.io/blog/ivr-self-service-best-practices/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>without speaking to a live agent</strong></a>. Common functions include checking account balances, making payments, transferring funds, and reviewing recent transactions."}},{"@type":"Question","url":"https://www.cloudtalk.io/interactive-voice-response-ivr/#faq-question-1708680708376","name":"What is IVR in call centers and Customer Service?","acceptedAnswer":{"@type":"Answer","text":"In call centers and customer service, IVR is a tool used to automate the handling of incoming calls. It allows customers to navigate through a menu of options to route their calls to the appropriate department or agent, reducing wait times and improving efficiency. IVR systems help in managing high call volumes and ensuring that customers are <a href=\"https://www.cloudtalk.io/blog/ivr-scripting/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>connected to the right resources</strong></a> based on their needs."}},{"@type":"Question","url":"https://www.cloudtalk.io/interactive-voice-response-ivr/#faq-question-1708680726525","name":"What are the key IVR features?","acceptedAnswer":{"@type":"Answer","text":"Key IVR features include <em>call routing</em>, <em>menu options</em>, <a href=\"https://www.cloudtalk.io/blog/conversational-ivr/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>speech recognition</em></strong></a>, <em>voice prompts</em>, <em>integration with CRM systems</em>, <em>call recording</em>, and <em>analytics</em>. These features enable IVR systems to direct calls efficiently, gather data, and provide self-service options to users."}},{"@type":"Question","url":"https://www.cloudtalk.io/interactive-voice-response-ivr/#faq-question-1725903578337","name":"How does intelligent IVR work?","acceptedAnswer":{"@type":"Answer","text":"<a href=\"https://www.cloudtalk.io/blog/smart-ivr-solutions/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Intelligent IVR</strong></a> uses advanced technologies like Artificial Intelligence (AI) and Natural Language Processing (NLP) to understand and process complex customer queries. 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menu-item-object-page item-level-4 menu-item-280265"><a href="https://www.cloudtalk.io/hubspot/">Connect your data, teams, and customers.</a></li> </ul> </li> </ul> </li> <li id="menu-item-208664" class="submenu-title active menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-2 menu-item-208664"><span>BY SIZE</span> <ul class="sub-menu"> <li id="menu-item-244272" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-3 menu-item-244272"><a href="https://www.cloudtalk.io/micro-business/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/09/icon-solutions-micro-businesses.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2024/09/icon-solutions-micro-businesses.svg" /></noscript>Micro Business</a> <ul class="sub-menu"> <li id="menu-item-280266" class="menu-item menu-item-type-post_type menu-item-object-page item-level-4 menu-item-280266"><a href="https://www.cloudtalk.io/micro-business/">Simplify outreach and close more deals.</a></li> </ul> </li> <li id="menu-item-134018" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-3 menu-item-134018"><a href="https://www.cloudtalk.io/the-cloud-phone-system-for-small-but-ambitious-businesses/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/03/icon-solutions-small-businesses.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2024/03/icon-solutions-small-businesses.svg" /></noscript>Small businesses</a> <ul class="sub-menu"> <li id="menu-item-280267" class="menu-item menu-item-type-post_type menu-item-object-page item-level-4 menu-item-280267"><a href="https://www.cloudtalk.io/the-cloud-phone-system-for-small-but-ambitious-businesses/">Grow revenue<br>and improve CX.</a></li> </ul> </li> <li id="menu-item-134017" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-3 menu-item-134017"><a href="https://www.cloudtalk.io/the-cloud-phone-system-for-thriving-mid-market-businesses/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/03/icon-solutions-medium-and-large-businesses.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2024/03/icon-solutions-medium-and-large-businesses.svg" /></noscript>Medium & Large businesses</a> <ul class="sub-menu"> <li id="menu-item-280268" class="menu-item menu-item-type-post_type menu-item-object-page item-level-4 menu-item-280268"><a href="https://www.cloudtalk.io/the-cloud-phone-system-for-thriving-mid-market-businesses/">Provide local presence and reach more markets.</a></li> </ul> </li> </ul> </li> <li id="menu-item-280269" class="all-solutions menu-item menu-item-type-post_type menu-item-object-page item-level-2 menu-item-280269"><a href="https://www.cloudtalk.io/call-center-solutions/">View all solutions</a></li> </ul> </li> <li id="menu-item-165118" class="solutions-secondary menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-1 menu-item-165118"><span>Solutions secondary</span> <ul class="sub-menu"> <li id="menu-item-165119" class="solutions-demo active menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-2 menu-item-165119"><span>Success stories of our clients</span> <ul class="sub-menu"> <li id="menu-item-280270" class="featured-link menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-3 menu-item-280270"><a href="https://www.cloudtalk.io/nokia-customer-story/"><picture> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/12/nokia-menu-image.png.webp"/> <img width="448" height="252" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='448'%20height='252'%20viewBox='0%200%20448%20252'%3E%3C/svg%3E" alt="Menu Image" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/12/nokia-menu-image.png" /><noscript><img width="448" height="252" src="https://www.cloudtalk.io/wp-content/uploads/2024/12/nokia-menu-image.png" alt="Menu Image"/></noscript> </picture> </a> <ul class="sub-menu"> <li id="menu-item-280271" class="menu-item menu-item-type-post_type menu-item-object-page item-level-4 menu-item-280271"><a href="https://www.cloudtalk.io/nokia-customer-story/">Increasing productivity for Nokia</a></li> <li id="menu-item-280272" class="menu-item menu-item-type-post_type menu-item-object-page item-level-4 menu-item-280272"><a href="https://www.cloudtalk.io/nokia-customer-story/">With CloudTalk Analytics, Nokia handled 38% more calls per month.</a></li> </ul> </li> <li id="menu-item-280274" class="menu-item menu-item-type-post_type menu-item-object-page item-level-3 menu-item-280274"><a href="https://www.cloudtalk.io/glovo-customer-story/">Delivering success for Glovo</a></li> <li id="menu-item-280273" class="menu-item menu-item-type-post_type menu-item-object-page item-level-3 menu-item-280273"><a href="https://www.cloudtalk.io/discovercars-customer-story/">DiscoverCars Up 15% in Satisfaction</a></li> <li id="menu-item-280275" class="menu-item menu-item-type-post_type menu-item-object-page item-level-3 menu-item-280275"><a href="https://www.cloudtalk.io/revolut-customer-story/">Boosting Revolut’s Sales Efficiency</a></li> </ul> </li> </ul> </li> </ul> </li> <li id="menu-item-185165" class="apps-nav menu-item menu-item-type-post_type menu-item-object-page item-level-0 menu-item-185165"><a href="https://www.cloudtalk.io/cloudtalk-ai/">AI</a></li> <li id="menu-item-10935" class="features-nav menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor current-menu-ancestor current-page-parent current_page_ancestor menu-item-has-children item-level-0 menu-item-10935"><a href="https://www.cloudtalk.io/features/">Features</a> <ul class="sub-menu"> <li id="menu-item-280319" class="features-primary menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children item-level-1 menu-item-280319"><span>Features primary</span> <ul class="sub-menu"> <li id="menu-item-280320" class="submenu-title active menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children item-level-2 menu-item-280320"><span>Most popular</span> <ul class="sub-menu"> <li id="menu-item-280321" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-3 menu-item-280321"><span>first column</span> <ul class="sub-menu"> <li id="menu-item-280338" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280338"><a href="https://www.cloudtalk.io/power-dialer/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-power-dialer-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-power-dialer-featured.svg" /></noscript>Power Dialer</a> <ul class="sub-menu"> <li id="menu-item-280339" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280339"><a href="https://www.cloudtalk.io/power-dialer/">Reach 3x more prospects per day.</a></li> </ul> </li> <li id="menu-item-280340" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280340"><a href="https://www.cloudtalk.io/text-messages-sms/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-text-messages-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-text-messages-featured.svg" /></noscript>Text Messages</a> <ul class="sub-menu"> <li id="menu-item-280341" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280341"><a href="https://www.cloudtalk.io/text-messages-sms/">Send cheap and personalized messages.</a></li> </ul> </li> <li id="menu-item-280344" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280344"><a href="https://www.cloudtalk.io/analytics/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-analytics-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-analytics-featured.svg" /></noscript>Analytics</a> <ul class="sub-menu"> <li id="menu-item-280345" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280345"><a href="https://www.cloudtalk.io/analytics/">Access all you need to know about your agents.</a></li> </ul> </li> <li id="menu-item-280346" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280346"><a href="https://www.cloudtalk.io/smart-dialer/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-smart-dialer-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-smart-dialer-featured.svg" /></noscript>Smart Dialer</a> <ul class="sub-menu"> <li id="menu-item-280347" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280347"><a href="https://www.cloudtalk.io/smart-dialer/">Fill call queues with international numbers.</a></li> </ul> </li> </ul> </li> <li id="menu-item-280322" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-3 menu-item-280322"><span>second column</span> <ul class="sub-menu"> <li id="menu-item-280348" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280348"><a href="https://www.cloudtalk.io/whatsapp-inbound-messages/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-whatsapp-inbound-messages-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-whatsapp-inbound-messages-featured.svg" /></noscript>WhatsApp Inbound Messages</a> <ul class="sub-menu"> <li id="menu-item-280349" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280349"><a href="https://www.cloudtalk.io/whatsapp-inbound-messages/">Streamline work with WhatsApp integration.</a></li> </ul> </li> <li id="menu-item-280350" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280350"><a href="https://www.cloudtalk.io/call-transcription/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-transcription-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-transcription-featured.svg" /></noscript>Call Transcription</a> <ul class="sub-menu"> <li id="menu-item-280351" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280351"><a href="https://www.cloudtalk.io/call-transcription/">Capture your calls in writing with voice AI.</a></li> </ul> </li> <li id="menu-item-280352" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280352"><a href="https://www.cloudtalk.io/call-queuing/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-queuing-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-queuing-featured.svg" /></noscript>Call Queuing</a> <ul class="sub-menu"> <li id="menu-item-280353" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280353"><a href="https://www.cloudtalk.io/call-queuing/">Create call queues to direct customers to the best agent.</a></li> </ul> </li> <li id="menu-item-280354" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280354"><a href="https://www.cloudtalk.io/call-flow-designer/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-flow-designer-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-flow-designer-featured.svg" /></noscript>Call Flow Designer</a> <ul class="sub-menu"> <li id="menu-item-280355" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280355"><a href="https://www.cloudtalk.io/call-flow-designer/">Create your own customer journey in 20 minutes.</a></li> </ul> </li> </ul> </li> <li id="menu-item-280323" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-3 menu-item-280323"><span>third column</span> <ul class="sub-menu"> <li id="menu-item-280360" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280360"><a href="https://www.cloudtalk.io/skill-based-routing/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-skill-based-routing-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-skill-based-routing-featured.svg" /></noscript>Skill-Based Routing</a> <ul class="sub-menu"> <li id="menu-item-280361" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280361"><a href="https://www.cloudtalk.io/skill-based-routing/">Route calls to agents with the right skills.</a></li> </ul> </li> <li id="menu-item-280359" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280359"><a href="https://www.cloudtalk.io/call-recording/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-recording-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-recording-featured.svg" /></noscript>Call Recording</a> <ul class="sub-menu"> <li id="menu-item-280358" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280358"><a href="https://www.cloudtalk.io/call-recording/">Capture and analyze calls with AI.</a></li> </ul> </li> <li id="menu-item-280356" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280356"><a href="https://www.cloudtalk.io/call-monitoring/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-monitoring-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-call-monitoring-featured.svg" /></noscript>Call Monitoring</a> <ul class="sub-menu"> <li id="menu-item-280357" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280357"><a href="https://www.cloudtalk.io/call-monitoring/">Listen to any phone call in real-time.</a></li> </ul> </li> <li id="menu-item-280362" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-280362"><a href="https://www.cloudtalk.io/workflow-automation/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-workflow-automation-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-workflow-automation-featured.svg" /></noscript>Workflow Automation</a> <ul class="sub-menu"> <li id="menu-item-280363" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280363"><a href="https://www.cloudtalk.io/workflow-automation/">Automate<br>repetitive tasks.</a></li> </ul> </li> </ul> </li> <li id="menu-item-280324" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children item-level-3 menu-item-280324"><span>fourth column</span> <ul class="sub-menu"> <li id="menu-item-280364" class="nav-img menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-7403 current_page_item current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-has-children item-level-4 menu-item-280364"><a href="https://www.cloudtalk.io/interactive-voice-response-ivr/" aria-current="page"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-interactive-voice-response-featured.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-interactive-voice-response-featured.svg" /></noscript>Interactive Voice Response</a> <ul class="sub-menu"> <li id="menu-item-280365" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-7403 current_page_item item-level-5 menu-item-280365"><a href="https://www.cloudtalk.io/interactive-voice-response-ivr/" aria-current="page">Navigate callers through routing options.</a></li> </ul> </li> <li id="menu-item-280366" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children 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data-srcset="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-salesforce.png.webp"/> <img width="96" height="96" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-salesforce.png" /><noscript><img width="96" height="96" src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-salesforce.png"/></noscript> </picture> Salesforce</a> <ul class="sub-menu"> <li id="menu-item-280276" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280276"><a href="https://www.cloudtalk.io/salesforce/">Make your customers happier with the #1 AI CRM.</a></li> </ul> </li> </ul> </li> <li id="menu-item-11173" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-3 menu-item-11173"><span>second column</span> <ul class="sub-menu"> <li id="menu-item-10947" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-10947"><a href="https://www.cloudtalk.io/zendesk-call-center-integration/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2021/12/logo-Zendesk-favicon.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2021/12/logo-Zendesk-favicon.svg" /></noscript>Zendesk</a> <ul class="sub-menu"> <li id="menu-item-280278" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280278"><a href="https://www.cloudtalk.io/zendesk-call-center-integration/">Call and text directly in Zendesk.</a></li> </ul> </li> <li id="menu-item-10963" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-10963"><a href="https://www.cloudtalk.io/zapier/"><picture> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-zapier.png.webp"/> <img width="96" height="96" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-zapier.png" /><noscript><img width="96" height="96" src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-zapier.png"/></noscript> </picture> Zapier</a> <ul class="sub-menu"> <li id="menu-item-280283" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280283"><a href="https://www.cloudtalk.io/zapier/">Create workflows and connect apps in minutes.</a></li> </ul> </li> <li id="menu-item-10949" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-10949"><a href="https://www.cloudtalk.io/intercom/"><picture> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-intercom.png.webp"/> <img width="96" height="96" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-intercom.png" /><noscript><img width="96" height="96" src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-intercom.png"/></noscript> </picture> Intercom</a> <ul class="sub-menu"> <li id="menu-item-280279" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280279"><a href="https://www.cloudtalk.io/intercom/">Embed your help center into your website.</a></li> </ul> </li> <li id="menu-item-10957" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-10957"><a href="https://www.cloudtalk.io/gong-call-center-integration/"><picture> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-gong.png.webp"/> <img width="96" height="96" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-gong.png" /><noscript><img width="96" height="96" src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-gong.png"/></noscript> </picture> Gong</a> <ul class="sub-menu"> <li id="menu-item-280284" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280284"><a href="https://www.cloudtalk.io/gong-call-center-integration/">Drive decisions with Gong’s AI sales tools.</a></li> </ul> </li> </ul> </li> <li id="menu-item-280285" class="all-integrations menu-item menu-item-type-post_type menu-item-object-page item-level-3 menu-item-280285"><a href="https://www.cloudtalk.io/integrations/">View all integrations</a></li> </ul> </li> <li id="menu-item-10939" class="submenu-title active menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-2 menu-item-10939"><span>NEW</span> <ul class="sub-menu"> <li id="menu-item-11175" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-3 menu-item-11175"><span>first column</span> <ul class="sub-menu"> <li id="menu-item-211925" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-211925"><a href="https://www.cloudtalk.io/call-center-integration-for-plecto/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/10/icon-plecto.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2024/10/icon-plecto.svg" /></noscript>Plecto</a> <ul class="sub-menu"> <li id="menu-item-280287" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280287"><a href="https://www.cloudtalk.io/call-center-integration-for-plecto/">Gamify KPIs, motivate teams, and boost results.</a></li> </ul> </li> <li id="menu-item-10977" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-10977"><a href="https://www.cloudtalk.io/front/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/10/Icon-Front.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2024/10/Icon-Front.svg" /></noscript>Front</a> <ul class="sub-menu"> <li id="menu-item-280288" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280288"><a href="https://www.cloudtalk.io/front/">Simplify comms with email and help desk.</a></li> </ul> </li> <li id="menu-item-10979" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-10979"><a href="https://www.cloudtalk.io/microsoft-dynamics-365/"><picture> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-msdynamics.png.webp"/> <img width="96" height="96" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-msdynamics.png" /><noscript><img width="96" height="96" src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-msdynamics.png"/></noscript> </picture> MS Dynamics</a> <ul class="sub-menu"> <li id="menu-item-280289" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280289"><a href="https://www.cloudtalk.io/microsoft-dynamics-365/">Understand customer needs and close more deals.</a></li> </ul> </li> <li id="menu-item-10981" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-10981"><a href="https://www.cloudtalk.io/dataddo/"><picture> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-dataddo.png.webp"/> <img width="96" height="96" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-dataddo.png" /><noscript><img width="96" height="96" src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-dataddo.png"/></noscript> </picture> Dataddo</a> <ul class="sub-menu"> <li id="menu-item-280290" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280290"><a href="https://www.cloudtalk.io/dataddo/">Sync call data with any CRM or Helpdesk instantly.</a></li> </ul> </li> </ul> </li> <li id="menu-item-11177" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children item-level-3 menu-item-11177"><span>second column</span> <ul class="sub-menu"> <li id="menu-item-10989" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-10989"><a href="https://www.cloudtalk.io/salesloft-call-center-integration/"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2022/10/salesloft_icon.svg" /><noscript><img src="https://www.cloudtalk.io/wp-content/uploads/2022/10/salesloft_icon.svg" /></noscript>Salesloft</a> <ul class="sub-menu"> <li id="menu-item-280291" class="menu-item menu-item-type-post_type menu-item-object-page item-level-5 menu-item-280291"><a href="https://www.cloudtalk.io/salesloft-call-center-integration/">Align teams and boost customer lifetime value.</a></li> </ul> </li> <li id="menu-item-10991" class="nav-img menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children item-level-4 menu-item-10991"><a href="https://www.cloudtalk.io/outreach/"><picture> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-outreach.png.webp"/> <img width="96" height="96" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='96'%20height='96'%20viewBox='0%200%2096%2096'%3E%3C/svg%3E" class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2021/12/icon-outreach.png" /><noscript><img 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Quickly get them to the right professional, resolve their issues more efficiently, and reduce average call duration by as much as 40%.</p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/demo/">Contact sales</a></div> <div class="wp-block-button is-style-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/signup/">Try for free</a></div> </div> </div> <div class="wp-block-column no-background is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image size-large"><img data-perfmatters-preload fetchpriority="high" decoding="async" width="420" height="346" src="https://www.cloudtalk.io/wp-content/uploads/2023/10/feature-atf-default.svg" alt="" class="wp-image-184948"/></figure> </div> </div> </div></div> </div></div> <div class="wp-block-group feature-benefits-group"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center">Send Calls in the Right Direction</h2> <p class="has-text-align-center subheading"></p> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group benefits-grid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <figure class="wp-block-image size-large is-resized"><img decoding="async" width="48" height="48" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='48'%20height='48'%20viewBox='0%200%2048%2048'%3E%3C/svg%3E" alt class="wp-image-206838 perfmatters-lazy" style="width:257px;height:28px" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/03/NameEfficient.svg" /><noscript><img decoding="async" width="48" height="48" src="https://www.cloudtalk.io/wp-content/uploads/2024/03/NameEfficient.svg" alt="" class="wp-image-206838" style="width:257px;height:28px"/></noscript></figure> <h5 class="wp-block-heading">Make More Calls</h5> <p>Make sure each call is handled by the right professional. Increase customer satisfaction scores due to more knowledgeable and effective support.</p> </div></div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group benefits-grid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <figure class="wp-block-image size-large is-resized"><img decoding="async" width="48" height="48" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='48'%20height='48'%20viewBox='0%200%2048%2048'%3E%3C/svg%3E" alt class="wp-image-201770 perfmatters-lazy" style="width:257px;height:28px" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/02/icon-circle-phone-plus-call-plus.svg" /><noscript><img decoding="async" width="48" height="48" src="https://www.cloudtalk.io/wp-content/uploads/2024/02/icon-circle-phone-plus-call-plus.svg" alt="" class="wp-image-201770" style="width:257px;height:28px"/></noscript></figure> <h5 class="wp-block-heading">Improve CX</h5> <p>Reduce the need for call transfers and follow-ups. Resolve issues on the first call, decrease the overall call volume, and increase customer satisfaction. </p> </div></div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group benefits-grid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <figure class="wp-block-image size-large is-resized"><img decoding="async" width="48" height="48" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='48'%20height='48'%20viewBox='0%200%2048%2048'%3E%3C/svg%3E" alt class="wp-image-213608 perfmatters-lazy" style="width:257px;height:28px" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/05/NameSave-money-US.svg" /><noscript><img decoding="async" width="48" height="48" src="https://www.cloudtalk.io/wp-content/uploads/2024/05/NameSave-money-US.svg" alt="" class="wp-image-213608" style="width:257px;height:28px"/></noscript></figure> <h5 class="wp-block-heading">Save Costs</h5> <p>Let agents spend more time solving issues they are good at. Improve their performance, boost efficiency, and support their overall happiness at work.</p> </div></div> </div> </div> </div></div> </div></div> <div class="wp-block-group ct-testimonial"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-extended"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"><div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0,0,0,0); border-radius:0px; padding:0px 0px 0px 0px;'> <div id='slider_174351' class='owl-carousel sa_owl_theme autohide-arrows' data-slider-id='slider_174351' style='visibility:hidden;'> <div id='slider_174351_slide01' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url("https://www.cloudtalk.io/wp-content/uploads/2024/07/Nokia.svg"); background-position:center center; background-size:contain; background-repeat:no-repeat; min-height:320px; '><div class="ct-testimonial-slide"> <div class="ct-testimonial-slide-text" style="background: #015AFF"> <p class="person-text">"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."</p> <p class="person-role"><strong>Nelly Donnelly</strong> Service Delivery Manager</p> <a href="https://www.cloudtalk.io/nokia-customer-story/" class="nokia case-study-cta">See customer story</a> <img decoding="async" class="person-bg perfmatters-lazy" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="Nokia-bg" data-src="/wp-content/uploads/2023/07/testimonial-nokia-bg.svg" /><noscript><img decoding="async" class="person-bg" src="/wp-content/uploads/2023/07/testimonial-nokia-bg.svg" alt="Nokia-bg" /></noscript></div> <div class="ct-testimonial-slide-img-desktop"><picture decoding="async" title="Nokia"> <source type="image/webp" data-srcset="/wp-content/uploads/2023/08/testimonial-nokia-logo_photo-2x.png.webp"/> <img width="1280" height="760" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='1280'%20height='760'%20viewBox='0%200%201280%20760'%3E%3C/svg%3E" alt="Nokia" class="perfmatters-lazy" data-src="/wp-content/uploads/2023/08/testimonial-nokia-logo_photo-2x.png" /><noscript><img width="1280" height="760" decoding="async" src="/wp-content/uploads/2023/08/testimonial-nokia-logo_photo-2x.png" alt="Nokia"/></noscript> </picture> </div> <div class="ct-testimonial-slide-img-mobile"><picture decoding="async" title="Nokia"> <source type="image/webp" data-srcset="/wp-content/uploads/2023/08/testimonial-nokia-logo_photo-mobile-2x.png.webp"/> <img width="640" height="240" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='640'%20height='240'%20viewBox='0%200%20640%20240'%3E%3C/svg%3E" alt="Nokia" class="perfmatters-lazy" data-src="/wp-content/uploads/2023/08/testimonial-nokia-logo_photo-mobile-2x.png" /><noscript><img width="640" height="240" decoding="async" src="/wp-content/uploads/2023/08/testimonial-nokia-logo_photo-mobile-2x.png" alt="Nokia"/></noscript> </picture> </div> </div></div> <div id='slider_174351_slide02' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url("https://www.cloudtalk.io/wp-content/uploads/2025/01/Glovo.svg"); background-position:center center; background-size:contain; background-repeat:no-repeat; min-height:320px; '><div class="ct-testimonial-slide"> <div class="ct-testimonial-slide-text" style="background: #00A082"> <p class="person-text">"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."</p> <p class="person-role"><strong>Yohann Bensadoun</strong> Global Supply Growth</p> <a href="https://www.cloudtalk.io/glovo-customer-story/" class="glovo case-study-cta">See customer story</a> <img decoding="async" class="person-bg perfmatters-lazy" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="Glovo-bg" data-src="/wp-content/uploads/2023/07/testimonial-glovo-bg.svg" /><noscript><img decoding="async" class="person-bg" src="/wp-content/uploads/2023/07/testimonial-glovo-bg.svg" alt="Glovo-bg" /></noscript></div> <div class="ct-testimonial-slide-img-desktop"><picture decoding="async" title="Glovo"> <source type="image/webp" data-srcset="/wp-content/uploads/2023/08/testimonial-glovo-logo_photo-2x.png.webp"/> <img width="1280" height="760" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='1280'%20height='760'%20viewBox='0%200%201280%20760'%3E%3C/svg%3E" alt="Glovo" class="perfmatters-lazy" data-src="/wp-content/uploads/2023/08/testimonial-glovo-logo_photo-2x.png" /><noscript><img width="1280" height="760" decoding="async" src="/wp-content/uploads/2023/08/testimonial-glovo-logo_photo-2x.png" alt="Glovo"/></noscript> </picture> </div> <div class="ct-testimonial-slide-img-mobile"><picture decoding="async" title="Glovo"> <source type="image/webp" data-srcset="/wp-content/uploads/2023/08/testimonial-glovo-logo_photo-mobile-2x.png.webp"/> <img width="640" height="240" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='640'%20height='240'%20viewBox='0%200%20640%20240'%3E%3C/svg%3E" alt="Glovo" class="perfmatters-lazy" data-src="/wp-content/uploads/2023/08/testimonial-glovo-logo_photo-mobile-2x.png" /><noscript><img width="640" height="240" decoding="async" src="/wp-content/uploads/2023/08/testimonial-glovo-logo_photo-mobile-2x.png" alt="Glovo"/></noscript> </picture> </div> </div></div> <div id='slider_174351_slide03' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url("https://www.cloudtalk.io/wp-content/uploads/2024/07/Discover-cars.svg"); background-position:center center; background-size:contain; background-repeat:no-repeat; min-height:320px; '><div class="ct-testimonial-slide"> <div class="ct-testimonial-slide-text" style="background: #0A578E"> <p class="person-text">"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."</p> <p class="person-role"><strong>Frederico Lopes</strong> Head of Customer Service</p> <a href="https://www.cloudtalk.io/discovercars-customer-story/" class="discovercars case-study-cta">See customer story</a> <img decoding="async" class="person-bg perfmatters-lazy" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="Discover_cars-bg" data-src="/wp-content/uploads/2023/07/testimonial-discover_cars-bg.svg" /><noscript><img decoding="async" class="person-bg" src="/wp-content/uploads/2023/07/testimonial-discover_cars-bg.svg" alt="Discover_cars-bg" /></noscript></div> <div class="ct-testimonial-slide-img-desktop"><picture decoding="async" title="Discover Cars"> <source type="image/webp" data-srcset="/wp-content/uploads/2023/08/testimonial-discover_cars-logo_photo-2x.png.webp"/> <img width="1280" height="760" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='1280'%20height='760'%20viewBox='0%200%201280%20760'%3E%3C/svg%3E" alt="Discover Cars" class="perfmatters-lazy" data-src="/wp-content/uploads/2023/08/testimonial-discover_cars-logo_photo-2x.png" /><noscript><img width="1280" height="760" decoding="async" src="/wp-content/uploads/2023/08/testimonial-discover_cars-logo_photo-2x.png" alt="Discover Cars"/></noscript> </picture> </div> <div class="ct-testimonial-slide-img-mobile"><picture decoding="async" title="Discover Cars"> <source type="image/webp" data-srcset="/wp-content/uploads/2023/08/testimonial-discover_cars-logo_photo-mobile-2x.png.webp"/> <img width="640" height="240" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='640'%20height='240'%20viewBox='0%200%20640%20240'%3E%3C/svg%3E" alt="Discover Cars" class="perfmatters-lazy" data-src="/wp-content/uploads/2023/08/testimonial-discover_cars-logo_photo-mobile-2x.png" /><noscript><img width="640" height="240" decoding="async" src="/wp-content/uploads/2023/08/testimonial-discover_cars-logo_photo-mobile-2x.png" alt="Discover Cars"/></noscript> </picture> </div> </div></div> <div id='slider_174351_slide04' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url("https://www.cloudtalk.io/wp-content/uploads/2024/07/My-heritage.svg"); background-position:center center; background-size:contain; background-repeat:no-repeat; min-height:320px; '><div class="ct-testimonial-slide"> <div class="ct-testimonial-slide-text" style="background: #DC682C"> <p class="person-text">"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."</p> <p class="person-role"><strong>Elay Sasson</strong> Call Center Manager</p> <a href="https://www.cloudtalk.io/my-heritage-customer-story/" class="myheritage case-study-cta">See customer story</a> <img decoding="async" class="person-bg perfmatters-lazy" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="MyHeritage-bg" data-src="/wp-content/uploads/2023/07/testimonial-myheritage-bg.svg" /><noscript><img decoding="async" class="person-bg" src="/wp-content/uploads/2023/07/testimonial-myheritage-bg.svg" alt="MyHeritage-bg" /></noscript></div> <div class="ct-testimonial-slide-img-desktop"><picture decoding="async" title="MyHeritage"> <source type="image/webp" data-srcset="/wp-content/uploads/2023/08/testimonial-myheritage-logo_photo-2x.png.webp"/> <img width="1280" height="760" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='1280'%20height='760'%20viewBox='0%200%201280%20760'%3E%3C/svg%3E" alt="MyHeritage" class="perfmatters-lazy" data-src="/wp-content/uploads/2023/08/testimonial-myheritage-logo_photo-2x.png" /><noscript><img width="1280" height="760" decoding="async" src="/wp-content/uploads/2023/08/testimonial-myheritage-logo_photo-2x.png" alt="MyHeritage"/></noscript> </picture> </div> <div class="ct-testimonial-slide-img-mobile"><picture decoding="async" title="MyHeritage"> <source type="image/webp" data-srcset="/wp-content/uploads/2023/08/testimonial-myheritage-logo_photo-mobile-2x.png.webp"/> <img width="640" height="240" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='640'%20height='240'%20viewBox='0%200%20640%20240'%3E%3C/svg%3E" alt="MyHeritage" class="perfmatters-lazy" data-src="/wp-content/uploads/2023/08/testimonial-myheritage-logo_photo-mobile-2x.png" /><noscript><img width="640" height="240" decoding="async" src="/wp-content/uploads/2023/08/testimonial-myheritage-logo_photo-mobile-2x.png" alt="MyHeritage"/></noscript> </picture> </div> </div></div> <div id='slider_174351_slide05' class='sa_hover_container' style='padding:0% 0%; margin:0px 0%; background-image:url("https://www.cloudtalk.io/wp-content/uploads/2024/10/logo-capitalo-skola-obchodovani.svg"); background-position:center center; background-size:contain; background-repeat:no-repeat; min-height:320px; '><div class="ct-testimonial-slide"> <div class="ct-testimonial-slide-text" style="background: #0B5253"> <p class="person-text">"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."</p> <p class="person-role"><strong>Sara Konickova</strong> Sales Ops Manager</p> <a href="https://www.cloudtalk.io/customer-stories/capitalo/" class="capitalo case-study-cta">See customer story</a> <img decoding="async" class="person-bg perfmatters-lazy" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="Capitalo-bg" data-src="/wp-content/uploads/2024/10/testimonial-capitalo-bg.svg" /><noscript><img decoding="async" class="person-bg" src="/wp-content/uploads/2024/10/testimonial-capitalo-bg.svg" alt="Capitalo-bg" /></noscript></div> <div class="ct-testimonial-slide-img-desktop"><picture decoding="async" title="Capitalo"> <source type="image/webp" data-srcset="/wp-content/uploads/2024/10/testimonial-capitalo-logo_photo-2x.png.webp"/> <img width="1280" height="760" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='1280'%20height='760'%20viewBox='0%200%201280%20760'%3E%3C/svg%3E" alt="Capitalo" class="perfmatters-lazy" data-src="/wp-content/uploads/2024/10/testimonial-capitalo-logo_photo-2x.png" /><noscript><img width="1280" height="760" decoding="async" src="/wp-content/uploads/2024/10/testimonial-capitalo-logo_photo-2x.png" alt="Capitalo"/></noscript> </picture> </div> <div class="ct-testimonial-slide-img-mobile"><picture decoding="async" title="Capitalo"> <source type="image/webp" data-srcset="/wp-content/uploads/2024/10/testimonial-capitalo-logo_photo-mobile-2x.png.webp"/> <img width="640" height="240" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='640'%20height='240'%20viewBox='0%200%20640%20240'%3E%3C/svg%3E" alt="Capitalo" class="perfmatters-lazy" data-src="/wp-content/uploads/2024/10/testimonial-capitalo-logo_photo-mobile-2x.png" /><noscript><img width="640" height="240" decoding="async" src="/wp-content/uploads/2024/10/testimonial-capitalo-logo_photo-mobile-2x.png" alt="Capitalo"/></noscript> </picture> </div> </div></div> </div> <div id='slider_174351_thumbs' class='sa_owl_thumbs_wrap sa_thumbs_outside_bottom' style=' padding:0%; 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evt.initUIEvent('resize', true, false, window, 0); window.dispatchEvent(evt); } }); }); });</script> </div></div> </div></div> <div class="wp-block-group features-image-text"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group features-image-text-single"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image size-full"><img decoding="async" width="840" height="664" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='840'%20height='664'%20viewBox='0%200%20840%20664'%3E%3C/svg%3E" alt class="wp-image-244595 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response.png" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-300x237.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-768x607.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-541x428.png 541w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-424x335.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-143x113.png 143w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-88x70.png 88w" data-sizes="(max-width: 840px) 100vw, 840px" /><noscript><img decoding="async" width="840" height="664" src="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response.png" alt="" class="wp-image-244595" srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-300x237.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-768x607.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-541x428.png 541w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-424x335.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-143x113.png 143w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-88x70.png 88w" sizes="(max-width: 840px) 100vw, 840px" /></noscript></figure> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h3 class="wp-block-heading">What is IVR?</h3> <p><a href="https://www.cloudtalk.io/blog/ivr-software/"><strong>IVR</strong></a> (Interactive Voice Response) is an automated phone system designed to enhance call routing and streamline customer service. When a customer calls, a pre-recorded menu is triggered immediately, allowing them to navigate the system verbally or manually using the phone’s keypad. </p> <div class="wp-block-group features-image-text-inner"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h4 class="wp-block-heading"></h4> <p class="has-black-color has-text-color has-link-color wp-elements-11bf197b4d9202df2d7db8b06ed33d4b">This process ensures callers are efficiently connected to the most suitable agent or department to address their needs.</p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/demo/">Contact sales</a></div> </div> </div></div> </div> </div> </div></div> </div></div> <div class="wp-block-group features-image-text-single"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h3 class="wp-block-heading">How Does IVR Work?</h3> <p>It seems you’re interested in IVR. If you’d like to hear how the IVR platform works, please press “1”.</p> <h4 class="wp-block-heading"></h4> <p>That’s something you might hear when dialing a number with this helpful feature in place. Let’s see how it works.</p> <h4 class="wp-block-heading"></h4> <p>When customers call, they are presented with multiple options to choose from based on their needs. Let’s say that choosing number 1 would route them to a technical specialist. Number 2 would take them to a finance department, and number 3 to a generic support agent. </p> <h4 class="wp-block-heading"></h4> <div class="wp-block-group features-image-text-inner"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <p class="has-black-color has-text-color has-link-color wp-elements-2c160bdc7480bd4bd53f8ea62ffb144f">After the <a href="https://www.cloudtalk.io/ivr-phone-system-price/" target="_blank" rel="noreferrer noopener"><strong>IVR phone system</strong></a> presents the option, customers either say the number that leads to their desired destination or type it on the phone keypad. Afterward, they are automatically sent down the path they chose, sure that they will get to the right person with the right knowledge straight away.</p> <h4 class="wp-block-heading"></h4> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/signup/">Try it for free</a></div> </div> </div></div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"> <figure class="aligncenter size-large"><img width="800" height="438" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='800'%20height='438'%20viewBox='0%200%20800%20438'%3E%3C/svg%3E" alt class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2021/12/gif-ivr-call-flow-designer.gif" /><noscript><img width="800" height="438" decoding="async" src="https://www.cloudtalk.io/wp-content/uploads/2021/12/gif-ivr-call-flow-designer.gif" alt=""/></noscript></figure></div></div> </div> </div></div> </div></div> </div></div> <div class="wp-block-group common-mistakes has-neutral-grey-50-background-color has-background"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center">You’ll Get More Than an IVR</h2> <p class="has-text-align-center">We are more than just a <a href="https://www.cloudtalk.io/blog/cloud-ivr/"><strong>VoIP IVR</strong></a> service provider. Together with this feature, you’ll get plenty of additional functionalities.</p> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Optimize Calling Path in Minutes</h4> <p class="has-text-align-center">Create customized call flows tailored to your business needs with Call Flow Designer (CFD). Tailor customer journey, reduce call handling times, and improve first-call resolution rates, all through a simple drag-and-drop interface.</p> <h2 class="wp-block-heading"></h2> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-4 wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/call-flow-designer/" target="_blank" rel="noreferrer noopener">Read more →</a></div> </div> <p class="has-text-align-center"> </p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Never Miss a Message with Voicemail</h4> <p class="has-text-align-center">Never miss important customer messages by allowing callers to leave detailed voicemails when you’re unavailable. Capture every message, respond promptly from anywhere, and maintain high levels of customer satisfaction.</p> <h2 class="wp-block-heading"></h2> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-5 wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/voicemail/" target="_blank" rel="noreferrer noopener">Read more →</a></div> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Route Calls Based on Agents’ Skills</h4> <p class="has-text-align-center">Decrease the need to transfer calls using <a href="https://www.cloudtalk.io/skill-based-routing/" target="_blank" rel="noreferrer noopener"><strong>Skill-Based Routing</strong></a>. Automatically connect callers with the most suitable agents for their specific case. Decrease call handling time and provide faster, more accurate support for your customers.</p> <h2 class="wp-block-heading"></h2> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-6 wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/skill-based-routing/" target="_blank" rel="noreferrer noopener">Read more →</a></div> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Route Calls Based on Past Interactions</h4> <p class="has-text-align-center">Direct call to the right person with Caller-Based Routing. Connect a specific customer with a professional who is already familiar with their issues or has established rapport. Avoid repetition and ensure a stellar customer experience.</p> <h2 class="wp-block-heading"></h2> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-7 wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/caller-based-routing/" target="_blank" rel="noreferrer noopener">Read more →</a></div> </div> </div> </div> </div></div> </div></div> <div class="wp-block-group ct-points-video has-neutral-grey-50-background-color has-background"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group ct-points-video has-neutral-grey-50-background-color has-background"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns ct-video-text-block is-layout-flex wp-container-core-columns-is-layout-11 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <h2 class="wp-block-heading has-black-color has-text-color">How to Set Up An IVR in CloudTalk?</h2> <div class="wp-block-group demo-steps"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:42px"> <p class="has-text-align-center">01</p> </div> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <p>Log in to your <a href="https://my.cloudtalk.io/login" target="_blank" rel="noreferrer noopener">CloudTalk account</a>.</p> </div> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:42px"> <p class="has-text-align-center">02</p> </div> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <p>From the Dashboard, click the left-hand side Numbers tab.</p> </div> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:42px"> <p class="has-text-align-center">03</p> </div> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <p>Select the number for which you want to edit your IVR by clicking the blue pen button on the far-ride side. Alternatively, you can also Purchase a Number on this screen.</p> </div> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:42px"> <p class="has-text-align-center">04</p> </div> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <p>Add new steps to the IVR flow by clicking the blue “+” button next to the latest step, or edit pre-existing steps by clicking the gray “cog” button.</p> </div> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-10 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:42px"> <p class="has-text-align-center">05</p> </div> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <p>Click the green “Save Plan” button to confirm your changes.</p> </div> </div> </div></div> </div> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper"> <div class="perfmatters-lazy-youtube" data-src="https://www.youtube.com/embed/DTmIgtIU4s8" data-id="DTmIgtIU4s8" data-query="feature=oembed" onclick="perfmattersLazyLoadYouTube(this);"><div><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='1280'%20height='720'%20viewBox='0%200%201280%20720'%3E%3C/svg%3E" alt="YouTube video" width="1280" height="720" data-pin-nopin="true" nopin="nopin" class="perfmatters-lazy" data-src="https://i.ytimg.com/vi/DTmIgtIU4s8/maxresdefault.jpg" /><noscript><img src="https://i.ytimg.com/vi/DTmIgtIU4s8/maxresdefault.jpg" alt="YouTube video" width="1280" height="720" data-pin-nopin="true" nopin="nopin"></noscript><div class="play"></div></div></div><noscript><iframe title="CloudTalk Onboarding: Call Flow Designer & Business Hours" width="500" height="281" src="https://www.youtube.com/embed/DTmIgtIU4s8?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></noscript> </div></figure> </div> </div> </div></div> </div></div> </div></div> <div class="wp-block-group features-image-text"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group features-image-text-single"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-12 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image size-full"><picture decoding="async" class="wp-image-244634"> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2.png.webp 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-300x246.png.webp 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-768x631.png.webp 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-521x428.png.webp 521w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-424x348.png.webp 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-138x113.png.webp 138w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-88x72.png.webp 88w" data-sizes="(max-width: 840px) 100vw, 840px"/> <img decoding="async" width="840" height="690" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='840'%20height='690'%20viewBox='0%200%20840%20690'%3E%3C/svg%3E" alt class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2.png" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-300x246.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-768x631.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-521x428.png 521w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-424x348.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-138x113.png 138w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-88x72.png 88w" data-sizes="(max-width: 840px) 100vw, 840px" /><noscript><img decoding="async" width="840" height="690" src="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2.png" alt="" srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-300x246.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-768x631.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-521x428.png 521w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-424x348.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-138x113.png 138w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-2-88x72.png 88w" sizes="(max-width: 840px) 100vw, 840px"/></noscript> </picture> </figure> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h3 class="wp-block-heading">What is an IVR Menu?</h3> <p>An <a href="https://www.cloudtalk.io/blog/conversational-ivr/" target="_blank" rel="noreferrer noopener"><strong>IVR</strong></a> menu, also known as a Call Flow, visually represents how calls are routed based on variables like location, IVR menu selection, and more. This dynamic system ensures callers are efficiently directed to the right department or agent, enhancing the overall customer experience.</p> <div class="wp-block-group features-image-text-inner"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h4 class="wp-block-heading"></h4> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/demo/">Contact sales</a></div> </div> </div></div> </div> </div> </div></div> </div></div> </div></div> <div class="wp-block-group common-mistakes has-neutral-grey-50-background-color has-background"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center">4 Most Common IVR Mistakes</h2> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-13 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Over-Complicated Call Flow</h4> <p class="has-text-align-center">Create customized call flows tailored to your business needs with Call Flow Designer (CFD). Tailor customer journey, reduce call handling times, and improve first-call resolution rates, all through a simple drag-and-drop interface. </p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Long Hold Times</h4> <p class="has-text-align-center">70% of people say they get “extremely frustrated” if they wait on hold for more than a minute. If you can’t fully prevent hold times, use <a href="https://www.cloudtalk.io/callback/" target="_blank" rel="noreferrer noopener"><strong>callback</strong></a> or automatic routing to make the experience faster.</p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Low-Quality Voice Prompts</h4> <p class="has-text-align-center">Don’t use cheap text-to-speech or non-professional voice actors for your IVR voice prompts. If they’re difficult to understand, people won’t like to use your IVR, defeating its purpose entirely.</p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Lack of Human Touch</h4> <p class="has-text-align-center">Customers have various specific needs that require human attention. Don’t frustrate people by trying to swap out live agents for an IVR entirely, or you run the risk of hurting your business in the process.</p> </div> </div> </div></div> </div></div> <div class="wp-block-group features-image-text"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group features-image-text-single"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-14 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image size-full"><picture decoding="async" class="wp-image-244672"> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2.png.webp 888w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-300x234.png.webp 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-768x600.png.webp 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-548x428.png.webp 548w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-424x331.png.webp 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-145x113.png.webp 145w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-88x69.png.webp 88w" data-sizes="(max-width: 888px) 100vw, 888px"/> <img decoding="async" width="888" height="694" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='888'%20height='694'%20viewBox='0%200%20888%20694'%3E%3C/svg%3E" alt class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2.png" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2.png 888w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-300x234.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-768x600.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-548x428.png 548w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-424x331.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-145x113.png 145w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-88x69.png 88w" data-sizes="(max-width: 888px) 100vw, 888px" /><noscript><img decoding="async" width="888" height="694" src="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2.png" alt="" srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2.png 888w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-300x234.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-768x600.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-548x428.png 548w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-424x331.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-145x113.png 145w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenCall-Flow-Designer-2-88x69.png 88w" sizes="(max-width: 888px) 100vw, 888px"/></noscript> </picture> </figure> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h3 class="wp-block-heading">IVR Best Practice: Design Intuitive Menus</h3> <p>As the first IVR call center best practice, structure your menu logically, ensuring that the most common customer inquiries are easily accessible. Use clear and concise language, and avoid complex jargon that may confuse callers. Put related options together and limit the number of choices on each level to prevent overwhelming users. </p> <div class="wp-block-group features-image-text-inner"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h4 class="wp-block-heading"></h4> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/demo/">Contact sales</a></div> </div> </div></div> </div> </div> </div></div> </div></div> <div class="wp-block-group features-image-text-single"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-15 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h3 class="wp-block-heading">IVR Best Practice: Optimize Call Routing</h3> <p>Implement <strong>skill-based routing</strong> to direct calls to the most appropriate agent based on their expertise, ensuring that customers are matched with the right resources from the start. Consider using advanced options like <strong>VIP queues</strong> where the system prioritizes your most important clients to tailor the experience further. </p> <div class="wp-block-group features-image-text-inner"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h4 class="wp-block-heading"></h4> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/signup/">Try it for free</a></div> </div> </div></div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"> <figure class="aligncenter size-full"><picture decoding="async" class="wp-image-244691"> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3.png.webp 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-300x246.png.webp 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-768x631.png.webp 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-521x428.png.webp 521w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-424x348.png.webp 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-138x113.png.webp 138w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-88x72.png.webp 88w" data-sizes="(max-width: 840px) 100vw, 840px"/> <img decoding="async" width="840" height="690" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='840'%20height='690'%20viewBox='0%200%20840%20690'%3E%3C/svg%3E" alt class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3.png" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-300x246.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-768x631.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-521x428.png 521w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-424x348.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-138x113.png 138w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-88x72.png 88w" data-sizes="(max-width: 840px) 100vw, 840px" /><noscript><img decoding="async" width="840" height="690" src="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3.png" alt="" srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-300x246.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-768x631.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-521x428.png 521w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-424x348.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-138x113.png 138w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product3-88x72.png 88w" sizes="(max-width: 840px) 100vw, 840px"/></noscript> </picture> </figure></div></div> </div> </div></div> </div></div> </div></div> <div class="wp-block-group features-image-text"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group features-image-text-single"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-16 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image size-full"><img decoding="async" width="840" height="664" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='840'%20height='664'%20viewBox='0%200%20840%20664'%3E%3C/svg%3E" alt class="wp-image-244653 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1.png" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-300x237.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-768x607.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-541x428.png 541w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-424x335.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-143x113.png 143w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-88x70.png 88w" data-sizes="(max-width: 840px) 100vw, 840px" /><noscript><img decoding="async" width="840" height="664" src="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1.png" alt="" class="wp-image-244653" srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-300x237.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-768x607.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-541x428.png 541w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-424x335.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-143x113.png 143w, https://www.cloudtalk.io/wp-content/uploads/2024/09/ScreenInteractive-Voice-Response-1-88x70.png 88w" sizes="(max-width: 840px) 100vw, 840px" /></noscript></figure> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h3 class="wp-block-heading">IVR Best Practice: Implement Personalization</h3> <p>Use IVR systems to collect and use customer information, such as previous interactions or account details, to tailor the call experience. Greet callers by name and offer relevant options based on their history or preferences. </p> <div class="wp-block-group features-image-text-inner"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h4 class="wp-block-heading"></h4> <p class="has-black-color has-text-color has-link-color wp-elements-356ec42947f4378ecbb6eec67ca173ae">This approach not only makes customers feel valued but also streamlines their journey through the IVR system. Additionally, personalized IVR software prompts can guide callers more effectively, reducing the need for them to navigate through multiple menu levels.</p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/demo/">Contact sales</a></div> </div> </div></div> </div> </div> </div></div> </div></div> <div class="wp-block-group features-image-text-single"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-17 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h3 class="wp-block-heading">IVR Best Practice: Monitor and Adjust Regularly</h3> <p>Regular monitoring and adjustment of your IVR system are key to maintaining optimal performance. Track metrics such as call drop rates, menu abandonment, and customer feedback to identify areas for improvement.</p> <h4 class="wp-block-heading"></h4> <p>Use these insights to refine your IVR menus, routing rules, and personalization efforts. Conduct periodic reviews of your IVR system to ensure it aligns with current business goals and customer needs. </p> <div class="wp-block-group features-image-text-inner"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h4 class="wp-block-heading"></h4> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/signup/">Try it for free</a></div> </div> </div></div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image"> <figure class="aligncenter size-full"><picture decoding="async" class="wp-image-244710"> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4.png.webp 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-300x246.png.webp 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-768x631.png.webp 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-521x428.png.webp 521w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-424x348.png.webp 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-138x113.png.webp 138w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-88x72.png.webp 88w" data-sizes="(max-width: 840px) 100vw, 840px"/> <img decoding="async" width="840" height="690" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='840'%20height='690'%20viewBox='0%200%20840%20690'%3E%3C/svg%3E" alt class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4.png" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-300x246.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-768x631.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-521x428.png 521w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-424x348.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-138x113.png 138w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-88x72.png 88w" data-sizes="(max-width: 840px) 100vw, 840px" /><noscript><img decoding="async" width="840" height="690" src="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4.png" alt="" srcset="https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4.png 840w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-300x246.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-768x631.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-521x428.png 521w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-424x348.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-138x113.png 138w, https://www.cloudtalk.io/wp-content/uploads/2024/09/generic-productgeneric-product4-88x72.png 88w" sizes="(max-width: 840px) 100vw, 840px"/></noscript> </picture> </figure></div></div> </div> </div></div> </div></div> </div></div> <div class="wp-block-group ct-points-video has-neutral-grey-50-background-color has-background"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group common-mistakes has-neutral-grey-50-background-color has-background"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group features-image-text"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group common-mistakes has-neutral-grey-50-background-color has-background"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center">Practical Use Cases of IVR</h2> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-18 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Support Call Centers</h4> <p class="has-text-align-center">Call centers use IVR to gather preliminary information and route calls to the right agents, reducing wait times and improving service efficiency. </p> <h2 class="wp-block-heading"></h2> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-13 wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/inbound-support-center/">Read more →</a></div> </div> <p class="has-text-align-center"> </p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Sales Departments</h4> <p class="has-text-align-center">IVR can direct sales inquiries to the appropriate sales representatives based on product interest or geographic location, improving experience.</p> <h2 class="wp-block-heading"></h2> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-14 wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/outbound-sales/" target="_blank" rel="noreferrer noopener">Read more →</a></div> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Small Businesses</h4> <p class="has-text-align-center">Companies use an IVR system for small businesses to efficiently route calls, offer 24/7 self-service options, and maintain a professional image.</p> <h2 class="wp-block-heading"></h2> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-15 wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/the-cloud-phone-system-for-small-but-ambitious-businesses/" target="_blank" rel="noreferrer noopener">Read more →</a></div> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <h4 class="wp-block-heading has-text-align-center">Healthcare Providers</h4> <p class="has-text-align-center">Patients can use IVR to select options related to their healthcare needs, such as scheduling appointments or speaking with specific departments. </p> <h2 class="wp-block-heading"></h2> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16 wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/medical-office-phone-system/" target="_blank" rel="noreferrer noopener">Read more →</a></div> </div> </div> </div> </div></div> </div></div> </div></div> </div></div> </div></div> <div class="wp-block-group container-fluid feature-cta-simple"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left"><div class="cta-simple-panel-inner"> <div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"> <p><strong><strong><strong>Create your own customer journey now</strong></strong></strong>.</p> </div></div> <figure class="wp-block-image size-full"><picture decoding="async" class="wp-image-192473"> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design.png.webp 676w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-283x300.png.webp 283w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-404x428.png.webp 404w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-400x424.png.webp 400w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-107x113.png.webp 107w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-83x88.png.webp 83w" data-sizes="(max-width: 676px) 100vw, 676px"/> <img decoding="async" width="676" height="716" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='676'%20height='716'%20viewBox='0%200%20676%20716'%3E%3C/svg%3E" alt class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design.png" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design.png 676w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-283x300.png 283w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-404x428.png 404w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-400x424.png 400w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-107x113.png 107w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-83x88.png 83w" data-sizes="(max-width: 676px) 100vw, 676px" /><noscript><img decoding="async" width="676" height="716" src="https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design.png" alt="" srcset="https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design.png 676w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-283x300.png 283w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-404x428.png 404w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-400x424.png 400w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-107x113.png 107w, https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design-83x88.png 83w" sizes="(max-width: 676px) 100vw, 676px"/></noscript> </picture> </figure> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/demo/">Contact sales</a></div> </div> </div></div> </div></div> <figure class="wp-block-image size-large under-features-menu-background"><img decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt class="wp-image-171769 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/08/features-bcg.svg" /><noscript><img decoding="async" src="https://www.cloudtalk.io/wp-content/uploads/2023/08/features-bcg.svg" alt="" class="wp-image-171769"/></noscript></figure> <div class="wp-block-group container-fluid ct-portfolio"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center" id="voice-features">Other features you might like</h2> <div id="voice-features" class="wp-block-group ct-portfolio-gallery"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group ct-portfolio-item flagship"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-ct-evo-hyperlink-group"><a class="wp-block-hyperlink" href="https://www.cloudtalk.io/workflow-automation/"> <div class="wp-block-cover is-light item-cover" style="min-height:120px;aspect-ratio:unset;"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim"></span><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-180724 perfmatters-lazy" alt src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='312'%20height='120'%20viewBox='0%200%20312%20120'%3E%3C/svg%3E" data-object-fit="cover" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/08/listed-feature-background.svg" /><noscript><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-180724" alt="" src="https://www.cloudtalk.io/wp-content/uploads/2023/08/listed-feature-background.svg" data-object-fit="cover"/></noscript><div class="wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained"><div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" width="50" height="50" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='50'%20height='50'%20viewBox='0%200%2050%2050'%3E%3C/svg%3E" alt class="wp-image-182582 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-workflow-automation.svg" /><noscript><img decoding="async" width="50" height="50" src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-workflow-automation.svg" alt="" class="wp-image-182582"/></noscript></figure></div></div></div> <div class="wp-block-cover is-light item-cover-hover" style="min-height:120px;aspect-ratio:unset;"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim"></span><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-184874 perfmatters-lazy" alt src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='312'%20height='120'%20viewBox='0%200%20312%20120'%3E%3C/svg%3E" data-object-fit="cover" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/features-background-automation.svg" /><noscript><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-184874" alt="" src="https://www.cloudtalk.io/wp-content/uploads/2023/10/features-background-automation.svg" data-object-fit="cover"/></noscript><div class="wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained"><div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" width="48" height="48" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='48'%20height='48'%20viewBox='0%200%2048%2048'%3E%3C/svg%3E" alt class="wp-image-184487 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-workflow-automation-featured.svg" /><noscript><img decoding="async" width="48" height="48" src="https://www.cloudtalk.io/wp-content/uploads/2023/10/icon-workflow-automation-featured.svg" alt="" class="wp-image-184487"/></noscript></figure></div></div></div> <h4 class="wp-block-heading has-black-color has-text-color has-medium-font-size" id="call-flow-designer">Workflow Automation</h4> <p class="has-grey-color has-text-color has-small-font-size">Fully automate repetitive or time-consuming tasks like follow-ups, ticket creation, and call transcriptions.</p> </a></div> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/workflow-automation/">Read more →</a></div> </div> </div></div> <div class="wp-block-group ct-portfolio-item"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-ct-evo-hyperlink-group"><a class="wp-block-hyperlink" href="https://www.cloudtalk.io/contact-tags/"> <div class="wp-block-cover is-light item-cover" style="min-height:120px;aspect-ratio:unset;"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim"></span><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-180724 perfmatters-lazy" alt src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='312'%20height='120'%20viewBox='0%200%20312%20120'%3E%3C/svg%3E" data-object-fit="cover" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/08/listed-feature-background.svg" /><noscript><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-180724" alt="" src="https://www.cloudtalk.io/wp-content/uploads/2023/08/listed-feature-background.svg" data-object-fit="cover"/></noscript><div class="wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained"><div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" width="50" height="50" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='50'%20height='50'%20viewBox='0%200%2050%2050'%3E%3C/svg%3E" alt class="wp-image-182702 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-contact-tags.svg" /><noscript><img decoding="async" width="50" height="50" src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-contact-tags.svg" alt="" class="wp-image-182702"/></noscript></figure></div></div></div> <div class="wp-block-cover is-light item-cover-hover" style="min-height:120px;aspect-ratio:unset;"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim"></span><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-184874 perfmatters-lazy" alt src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='312'%20height='120'%20viewBox='0%200%20312%20120'%3E%3C/svg%3E" data-object-fit="cover" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/features-background-automation.svg" /><noscript><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-184874" alt="" src="https://www.cloudtalk.io/wp-content/uploads/2023/10/features-background-automation.svg" data-object-fit="cover"/></noscript><div class="wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained"><div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" width="50" height="50" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='50'%20height='50'%20viewBox='0%200%2050%2050'%3E%3C/svg%3E" alt class="wp-image-182690 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-contact-tags-hover.svg" /><noscript><img decoding="async" width="50" height="50" src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-contact-tags-hover.svg" alt="" class="wp-image-182690"/></noscript></figure></div></div></div> <h4 class="wp-block-heading has-black-color has-text-color has-medium-font-size" id="call-flow-designer">Contact Tags</h4> <p class="has-grey-color has-text-color has-small-font-size">Easily categorize and manage customer interactions with contact center tags. Deliver personalized service. </p> </a></div> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/contact-tags/">Read more →</a></div> </div> </div></div> <div class="wp-block-group ct-portfolio-item"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-ct-evo-hyperlink-group"><a class="wp-block-hyperlink" href="https://www.cloudtalk.io/preferred-agent/"> <div class="wp-block-cover is-light item-cover" style="min-height:120px;aspect-ratio:unset;"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim"></span><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-180724 perfmatters-lazy" alt src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='312'%20height='120'%20viewBox='0%200%20312%20120'%3E%3C/svg%3E" data-object-fit="cover" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/08/listed-feature-background.svg" /><noscript><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-180724" alt="" src="https://www.cloudtalk.io/wp-content/uploads/2023/08/listed-feature-background.svg" data-object-fit="cover"/></noscript><div class="wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained"><div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" width="50" height="50" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='50'%20height='50'%20viewBox='0%200%2050%2050'%3E%3C/svg%3E" alt class="wp-image-183398 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-preferred-agent.svg" /><noscript><img decoding="async" width="50" height="50" src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-preferred-agent.svg" alt="" class="wp-image-183398"/></noscript></figure></div></div></div> <div class="wp-block-cover is-light item-cover-hover" style="min-height:120px;aspect-ratio:unset;"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim"></span><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-184874 perfmatters-lazy" alt src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='312'%20height='120'%20viewBox='0%200%20312%20120'%3E%3C/svg%3E" data-object-fit="cover" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/features-background-automation.svg" /><noscript><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-184874" alt="" src="https://www.cloudtalk.io/wp-content/uploads/2023/10/features-background-automation.svg" data-object-fit="cover"/></noscript><div class="wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained"><div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" width="50" height="50" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='50'%20height='50'%20viewBox='0%200%2050%2050'%3E%3C/svg%3E" alt class="wp-image-183386 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-preferred-agent-hover.svg" /><noscript><img decoding="async" width="50" height="50" src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-preferred-agent-hover.svg" alt="" class="wp-image-183386"/></noscript></figure></div></div></div> <h4 class="wp-block-heading has-black-color has-text-color has-medium-font-size" id="call-flow-designer">Preferred Agent</h4> <p class="has-grey-color has-text-color has-small-font-size">Use the preferred routing to connect customers with their favorite agents, boosting customer loyalty effortlessly.</p> </a></div> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/preferred-agent/">Read more →</a></div> </div> </div></div> <div class="wp-block-group ct-portfolio-item"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-ct-evo-hyperlink-group"><a class="wp-block-hyperlink" href="https://www.cloudtalk.io/call-queuing/"> <div class="wp-block-cover is-light item-cover" style="min-height:120px;aspect-ratio:unset;"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim"></span><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-180724 perfmatters-lazy" alt src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='312'%20height='120'%20viewBox='0%200%20312%20120'%3E%3C/svg%3E" data-object-fit="cover" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/08/listed-feature-background.svg" /><noscript><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-180724" alt="" src="https://www.cloudtalk.io/wp-content/uploads/2023/08/listed-feature-background.svg" data-object-fit="cover"/></noscript><div class="wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained"><div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" width="50" height="50" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='50'%20height='50'%20viewBox='0%200%2050%2050'%3E%3C/svg%3E" alt class="wp-image-183590 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-call-queuing.svg" /><noscript><img decoding="async" width="50" height="50" src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-call-queuing.svg" alt="" class="wp-image-183590"/></noscript></figure></div></div></div> <div class="wp-block-cover is-light item-cover-hover" style="min-height:120px;aspect-ratio:unset;"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim"></span><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-184874 perfmatters-lazy" alt src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='312'%20height='120'%20viewBox='0%200%20312%20120'%3E%3C/svg%3E" data-object-fit="cover" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/10/features-background-automation.svg" /><noscript><img decoding="async" width="312" height="120" class="wp-block-cover__image-background wp-image-184874" alt="" src="https://www.cloudtalk.io/wp-content/uploads/2023/10/features-background-automation.svg" data-object-fit="cover"/></noscript><div class="wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained"><div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" width="50" height="50" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='50'%20height='50'%20viewBox='0%200%2050%2050'%3E%3C/svg%3E" alt class="wp-image-183578 perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-call-queuing-hover.svg" /><noscript><img decoding="async" width="50" height="50" src="https://www.cloudtalk.io/wp-content/uploads/2023/09/icon-call-queuing-hover.svg" alt="" class="wp-image-183578"/></noscript></figure></div></div></div> <h4 class="wp-block-heading has-black-color has-text-color has-medium-font-size" id="call-queuing">Call Queuing</h4> <p class="has-grey-color has-text-color has-small-font-size">Automatically distribute calls to relevant agents based on customer status, technical skills or business needs.</p> </a></div> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-small btn-ghost"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/call-queuing/">Read more →</a></div> </div> </div></div> </div></div> </div></div> <div style="height:80px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-group feature-integrations-block"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-19 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-image integrations-icons-img"> <figure class="aligncenter size-large"><picture decoding="async" class="wp-image-182758"> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2023/09/Integration-icons-light-1024x647.png.webp"/> <img width="1024" height="647" decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='1024'%20height='647'%20viewBox='0%200%201024%20647'%3E%3C/svg%3E" alt class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/09/Integration-icons-light-1024x647.png" /><noscript><img width="1024" height="647" decoding="async" src="https://www.cloudtalk.io/wp-content/uploads/2023/09/Integration-icons-light-1024x647.png" alt=""/></noscript> </picture> </figure></div> <figure class="wp-block-image size-large integrations-animated-img"><img decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/08/integrations-animated-icon.svg" /><noscript><img decoding="async" src="https://www.cloudtalk.io/wp-content/uploads/2023/08/integrations-animated-icon.svg" alt=""/></noscript></figure> </div> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <h2 class="wp-block-heading">Turn your CloudTalk into a much larger and powerful tool</h2> <p>Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.</p> <div class="wp-block-buttons desktop-enlarge is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/integrations/">See All Integrations</a></div> </div> </div> </div> </div></div> </div></div> <div class="wp-block-group feature-faqs has-neutral-grey-50-background-color has-background"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group container-fluid"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center">Have questions?</h2> <div id="rank-math-faq" class="rank-math-block"> <div class="rank-math-list "> <div id="faq-question-1662054682142" class="rank-math-list-item"> <h3 class="rank-math-question "><strong><strong><strong>How much does IVR cost?</strong></strong></strong></h3> <div class="rank-math-answer "> <p>The cost of <a href="https://www.cloudtalk.io/blog/ivr-software/" target="_blank" rel="noreferrer noopener"><strong>IVR systems</strong></a> can vary widely depending on factors such as the size of your business, the complexity of your needs, and the features you require. Basic IVR systems can start at a few hundred dollars per month, while more advanced solutions with additional functionalities and higher call volumes may cost several thousand dollars per month. Many providers offer pricing tiers based on usage and features, so it’s essential to evaluate your specific needs to get an accurate estimate.</p> </div> </div> <div id="faq-question-1662054689829" class="rank-math-list-item"> <h3 class="rank-math-question ">What are the two types of IVR?</h3> <div class="rank-math-answer "> <p>The two main types of IVR are <em>Interactive Voice Response (IVR)</em> and <em>Intelligent IVR</em>. Traditional IVR systems use pre-recorded messages and menu options for users to navigate through, while Intelligent IVR leverages advanced technologies like Natural Language Processing (NLP) and Artificial Intelligence (AI) to understand and respond to more complex queries and provide a <a href="https://www.cloudtalk.io/blog/ivr-best-practices-for-improving-customer-experience/" target="_blank" rel="noreferrer noopener"><strong>more personalized experience</strong></a>.</p> </div> </div> <div id="faq-question-1662054701629" class="rank-math-list-item"> <h3 class="rank-math-question "><strong><strong><strong>What is an example of an IVR service?</strong></strong></strong></h3> <div class="rank-math-answer "> <p>An example of an <a href="https://www.cloudtalk.io/blog/ivr-call-routing/" target="_blank" rel="noreferrer noopener"><strong>IVR service</strong></a> is a customer support hotline where callers are greeted with a recorded message prompting them to choose from a menu of options, such as pressing “1” for account information or “2” for technical support. The IVR system then routes the call to the appropriate department or agent based on the caller’s selection.</p> </div> </div> <div id="faq-question-1662054732184" class="rank-math-list-item"> <h3 class="rank-math-question "><strong><strong>What is another name for IVR?</strong></strong></h3> <div class="rank-math-answer "> <p>Another name for IVR is <em>Interactive Voice Response System</em>. This term is often used interchangeably with IVR to describe <a href="https://www.cloudtalk.io/blog/cloud-ivr/" target="_blank" rel="noreferrer noopener"><strong>automated phone systems</strong></a> that interact with callers through voice prompts and menu options.</p> </div> </div> <div id="faq-question-1662054733282" class="rank-math-list-item"> <h3 class="rank-math-question "><strong><strong>What is an IVR in banking?</strong></strong></h3> <div class="rank-math-answer "> <p>In banking, IVR refers to an automated system that allows customers to perform a range of financial transactions and inquiries over the phone <a href="https://www.cloudtalk.io/blog/ivr-self-service-best-practices/" target="_blank" rel="noreferrer noopener"><strong>without speaking to a live agent</strong></a>. Common functions include checking account balances, making payments, transferring funds, and reviewing recent transactions.</p> </div> </div> <div id="faq-question-1708680708376" class="rank-math-list-item"> <h3 class="rank-math-question "><strong><strong>What is IVR in call centers and Customer Service?</strong></strong></h3> <div class="rank-math-answer "> <p>In call centers and customer service, IVR is a tool used to automate the handling of incoming calls. It allows customers to navigate through a menu of options to route their calls to the appropriate department or agent, reducing wait times and improving efficiency. IVR systems help in managing high call volumes and ensuring that customers are <a href="https://www.cloudtalk.io/blog/ivr-scripting/" target="_blank" rel="noreferrer noopener"><strong>connected to the right resources</strong></a> based on their needs.</p> </div> </div> <div id="faq-question-1708680726525" class="rank-math-list-item"> <h3 class="rank-math-question "><strong><strong>What are the key IVR features?</strong></strong></h3> <div class="rank-math-answer "> <p>Key IVR features include <em>call routing</em>, <em>menu options</em>, <a href="https://www.cloudtalk.io/blog/conversational-ivr/" target="_blank" rel="noreferrer noopener"><strong><em>speech recognition</em></strong></a>, <em>voice prompts</em>, <em>integration with CRM systems</em>, <em>call recording</em>, and <em>analytics</em>. These features enable IVR systems to direct calls efficiently, gather data, and provide self-service options to users.</p> </div> </div> <div id="faq-question-1725903578337" class="rank-math-list-item"> <h3 class="rank-math-question "><strong>How does intelligent IVR work?</strong></h3> <div class="rank-math-answer "> <p><a href="https://www.cloudtalk.io/blog/smart-ivr-solutions/" target="_blank" rel="noreferrer noopener"><strong>Intelligent IVR</strong></a> uses advanced technologies like Artificial Intelligence (AI) and Natural Language Processing (NLP) to understand and process complex customer queries. Unlike traditional IVR systems that rely on rigid menu options, intelligent IVR can interpret natural language, offer personalized responses, and adapt based on the caller’s input, leading to more efficient and effective interactions.</p> </div> </div> </div> </div></div></div> </div></div> <div class="wp-block-cover feature-cta"><span aria-hidden="true" class="wp-block-cover__background has-background-dim-0 has-background-dim"></span><img decoding="async" width="1768" height="444" class="wp-block-cover__image-background wp-image-180291 perfmatters-lazy" alt src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='1768'%20height='444'%20viewBox='0%200%201768%20444'%3E%3C/svg%3E" data-object-fit="cover" data-src="https://www.cloudtalk.io/wp-content/uploads/2023/08/cs-cta-background.svg" /><noscript><img decoding="async" width="1768" height="444" class="wp-block-cover__image-background wp-image-180291" alt="" src="https://www.cloudtalk.io/wp-content/uploads/2023/08/cs-cta-background.svg" data-object-fit="cover"/></noscript><div class="wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow"> <h2 class="wp-block-heading has-text-align-center has-white-color has-text-color"><strong>Ready to get started?</strong></h2> <p class="has-text-align-center has-white-color has-text-color">Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.</p> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-23 wp-block-buttons-is-layout-flex"> <div class="wp-block-button btn-regular"><a class="wp-block-button__link wp-element-button" href="https://www.cloudtalk.io/demo/">Schedule a demo</a></div> </div> </div></div> </main> </div> </div> <div data-wpr-lazyrender="1" class="footer"> <div class="footer-main hidden-footer-section"> <div class="offices"> <p class="footer-left-subtitle footer-toggle">Offices & Representatives</p> <div class="wp-block-group office-addresses"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <p class="us-office-note"><strong>US Office</strong></p> <p class="us-office-first-part">150 West, 25th Street, RM 403</p> <p class="us-office-second-part">10001, New York City, <br/>New York, United States</p> <ul class="wp-block-list offices-list-first"> <li><span>Toronto, Canada</span> <div class="wp-block-group ct-tooltip"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <p><strong>Canada</strong><br/>Mailing address:<br/>Suite 283,<br/>123 Edward St,<br/>Toronto M5G 1E2<br/>Canada<br/><a href="tel://+16477244714" target="_blank" rel="noreferrer noopener">+1 647 724 4714</a></p> </div></div> </li> <li><span>Belo Horizonte, Brazil</span> <div class="wp-block-group ct-tooltip"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <p><strong>Brazil</strong><br/>Rua Sergipe, 1440 Andares 5 Savassi,<br/>Belo Horizonte - 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size-large global light"><picture decoding="async" class="wp-image-287966"> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-1024x512.png.webp 1024w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-300x150.png.webp 300w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-768x384.png.webp 768w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-760x380.png.webp 760w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-424x212.png.webp 424w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-200x100.png.webp 200w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-88x44.png.webp 88w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light.png.webp 1320w" data-sizes="(max-width: 1024px) 100vw, 1024px"/> <img decoding="async" width="1024" height="512" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20width='1024'%20height='512'%20viewBox='0%200%201024%20512'%3E%3C/svg%3E" alt class="perfmatters-lazy" data-src="https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-1024x512.png" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-1024x512.png 1024w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-300x150.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-768x384.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-760x380.png 760w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-424x212.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-200x100.png 200w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-88x44.png 88w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light.png 1320w" data-sizes="(max-width: 1024px) 100vw, 1024px" /><noscript><img decoding="async" width="1024" height="512" src="https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-1024x512.png" alt="" srcset="https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-1024x512.png 1024w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-300x150.png 300w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-768x384.png 768w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-760x380.png 760w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-424x212.png 424w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-200x100.png 200w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light-88x44.png 88w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-light.png 1320w" sizes="(max-width: 1024px) 100vw, 1024px"/></noscript> </picture> </figure> <figure class="wp-block-image size-large global dark"><picture decoding="async" class="wp-image-287947"> <source type="image/webp" data-srcset="https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-dark-1024x512.png.webp 1024w, https://www.cloudtalk.io/wp-content/uploads/2024/12/globe-offices-and-representatives-dark-300x150.png.webp 300w, 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Some cookies are necessary for our website and services to function properly. Other cookies are optional and help personalize your experience, including advertising and analytics. By clicking Accept all you consent to all types of cookies and similar technologies we use. For more information about how CloudTalk uses cookies and processes your data, please see our <a href="https://www.cloudtalk.io/privacy-notice/">Privacy Notice →.</a></div><div class="text-second-step">Please review the different category headings below to learn more and adjust the cookie and similar technology settings on your current device. Please note that you will need to ensure that each web browser is adjusted to reflect your preferences if you use different computers or mobile devices.</div></br><div class="text-second-step below-categories">You can later change your preferences through the Cookie Settings section on the bottom of our website. For more information about how CloudTalk uses cookies and processes your data, please see our <a href="https://www.cloudtalk.io/privacy-notice/">Privacy Notice →.</a></div></div>  <div class="cmplz-categories"> <details class="cmplz-category cmplz-functional" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Necessary</span> <span class='cmplz-always-active'> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-functional-optin" data-category="cmplz_functional" class="cmplz-consent-checkbox cmplz-functional" size="40" value="1"/> <label class="cmplz-label" for="cmplz-functional-optin" tabindex="0"><span class="screen-reader-text">Necessary</span></label> </span> Always active </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-functional">These cookies enable core functionalities of the website such as marking your data inputs, network management and accessibility.</span> </div> </details> <details class="cmplz-category cmplz-preferences" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Preference</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-preferences-optin" data-category="cmplz_preferences" class="cmplz-consent-checkbox cmplz-preferences" size="40" value="1"/> <label class="cmplz-label" for="cmplz-preferences-optin" tabindex="0"><span class="screen-reader-text">Preference</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-preferences">These cookies allow a website to remember choices you have made in the past, like what language and currency you prefer, remember your name and email and automatically fill forms.</span> </div> </details> <details class="cmplz-category cmplz-statistics" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Analytical</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-statistics-optin" data-category="cmplz_statistics" class="cmplz-consent-checkbox cmplz-statistics" size="40" value="1"/> <label class="cmplz-label" for="cmplz-statistics-optin" tabindex="0"><span class="screen-reader-text">Analytical</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-statistics">These cookies help us improve our website by collecting and reporting information on how you use it.</span> <span class="cmplz-description-statistics-anonymous">The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.</span> </div> </details> <details class="cmplz-category cmplz-marketing" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Marketing</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-marketing-optin" data-category="cmplz_marketing" class="cmplz-consent-checkbox cmplz-marketing" size="40" value="1"/> <label class="cmplz-label" for="cmplz-marketing-optin" tabindex="0"><span class="screen-reader-text">Marketing</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-marketing">These cookies are used for delivering tailored and customized advertising by tracking your behaviour across our website and the internet.</span> </div> </details> </div> </div> <div class="cmplz-links cmplz-information"> <a class="cmplz-link cmplz-manage-options cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">Manage options</a> <a class="cmplz-link cmplz-manage-third-parties cookie-statement" href="#" data-relative_url="#cmplz-cookies-overview">Manage services</a> <a class="cmplz-link cmplz-manage-vendors tcf cookie-statement" href="#" data-relative_url="#cmplz-tcf-wrapper">Manage {vendor_count} vendors</a> <a class="cmplz-link cmplz-external cmplz-read-more-purposes tcf" target="_blank" rel="noopener noreferrer nofollow" href="https://cookiedatabase.org/tcf/purposes/">Read more about these purposes</a> </div> <div class="cmplz-divider cmplz-footer"></div> <div class="cmplz-buttons"> <button class="cmplz-btn cmplz-accept">Accept All</button> <button class="cmplz-btn cmplz-deny">Reject All</button> <button class="cmplz-btn cmplz-view-preferences">Settings</button> <button class="cmplz-btn cmplz-save-preferences">Accept Selected</button> <a class="cmplz-btn cmplz-manage-options tcf cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">Settings</a> </div> <div class="cmplz-links cmplz-documents"> <a class="cmplz-link cookie-statement" href="#" data-relative_url="">{title}</a> <a class="cmplz-link privacy-statement" href="#" data-relative_url="">{title}</a> <a class="cmplz-link impressum" href="#" data-relative_url="">{title}</a> </div> </div> <div class="cmplz-cookiebanner cmplz-hidden banner-1 bottom-right-view-preferences optout cmplz-center cmplz-categories-type-view-preferences" aria-modal="true" data-nosnippet="true" role="dialog" aria-live="polite" aria-labelledby="cmplz-header-1-optout" aria-describedby="cmplz-message-1-optout"> <div class="cmplz-header"> <div class="cmplz-logo"></div> <div class="cmplz-title" id="cmplz-header-1-optout">We value your privacy</div> <div class="cmplz-close" tabindex="0" role="button" aria-label="Close dialog"> <svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="times" class="svg-inline--fa fa-times fa-w-11" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 352 512"><path fill="currentColor" d="M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z"></path></svg> </div> </div> <div class="cmplz-divider cmplz-divider-header"></div> <div class="cmplz-body"> <div class="cmplz-message" id="cmplz-message-1-optout"><div class="text-first-step">We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. By continuing to use our site, you consent to our use of cookies. You can manage your preferences and opt out by clicking the Settings button below. For more information about how CloudTalk uses cookies and processes your data, please see our <a href="https://www.cloudtalk.io/privacy-notice/">Privacy Notice →.</a></div><div class="text-second-step">Please review the different category headings below to learn more and adjust the cookie and similar technology settings on your current device. Please note that you will need to ensure that each web browser is adjusted to reflect your preferences if you use different computers or mobile devices.</div></br><div class="text-second-step below-categories">You can later change your preferences through the Cookie Settings section on the bottom of our website. For more information about how CloudTalk uses cookies and processes your data, please see our <a href="https://www.cloudtalk.io/privacy-notice/">Privacy Notice →.</a></div></div>  <div class="cmplz-categories"> <details class="cmplz-category cmplz-functional" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Necessary</span> <span class='cmplz-always-active'> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-functional-optout" data-category="cmplz_functional" class="cmplz-consent-checkbox cmplz-functional" size="40" value="1"/> <label class="cmplz-label" for="cmplz-functional-optout" tabindex="0"><span class="screen-reader-text">Necessary</span></label> </span> Always active </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-functional">These cookies enable core functionalities of the website such as marking your data inputs, network management and accessibility.</span> </div> </details> <details class="cmplz-category cmplz-preferences" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Preference</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-preferences-optout" data-category="cmplz_preferences" class="cmplz-consent-checkbox cmplz-preferences" size="40" value="1"/> <label class="cmplz-label" for="cmplz-preferences-optout" tabindex="0"><span class="screen-reader-text">Preference</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-preferences">These cookies allow a website to remember choices you have made in the past, like what language and currency you prefer, remember your name and email and automatically fill forms.</span> </div> </details> <details class="cmplz-category cmplz-statistics" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Analytical</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-statistics-optout" data-category="cmplz_statistics" class="cmplz-consent-checkbox cmplz-statistics" size="40" value="1"/> <label class="cmplz-label" for="cmplz-statistics-optout" tabindex="0"><span class="screen-reader-text">Analytical</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg> </span> </span> </summary> <div class="cmplz-description"> <span class="cmplz-description-statistics">These cookies help us improve our website by collecting and reporting information on how you use it.</span> <span class="cmplz-description-statistics-anonymous">The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.</span> </div> </details> <details class="cmplz-category cmplz-marketing" > <summary> <span class="cmplz-category-header"> <span class="cmplz-category-title">Marketing</span> <span class="cmplz-banner-checkbox"> <input type="checkbox" id="cmplz-marketing-optout" data-category="cmplz_marketing" class="cmplz-consent-checkbox cmplz-marketing" size="40" value="1"/> <label class="cmplz-label" for="cmplz-marketing-optout" tabindex="0"><span class="screen-reader-text">Marketing</span></label> </span> <span class="cmplz-icon cmplz-open"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 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