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class="active"><p class="header-nav-item-title arrowed">By Industry</p><template id="B:2a"></template></li></div><script>$RC("B:17","S:17")</script><div hidden id="S:18"><li class=""><p class="header-nav-item-title arrowed">By Business Initiative</p><template id="B:2b"></template></li></div><script>$RC("B:18","S:18")</script><div hidden id="S:19"><li class=""><p class="header-nav-item-title arrowed">Integrations & Custom Solutions</p><template id="B:2c"></template></li></div><script>$RC("B:19","S:19")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg"/><div hidden id="S:23"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">AI for Customer Experience</p><p class="header-nav-item-description">Purpose-built AI for unparalleled CX automation</p></div><div><a href="/platform/cx-ai-overview" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:2d"></template><template id="B:2e"></template><template id="B:2f"></template></div></div></div></div><script>$RC("B:23","S:23")</script><div hidden id="S:24"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Digital & Self Service</p><p class="header-nav-item-description">Friction-free customer experiences driven by conversational AI</p></div><div><a href="/products/digital-and-self-service" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:30"></template><template id="B:31"></template></div></div></div></div><script>$RC("B:24","S:24")</script><div hidden id="S:25"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Journey Orchestration & Routing</p><p class="header-nav-item-description">Seamless customer journeys across voice and digital channels</p></div><div><a href="/products/orchestration-and-routing" class="button-large button-white">View Products</a></div></div><div class="header-nav-inner-grid"><template id="B:32"></template><template id="B:33"></template></div></div></div></div><script>$RC("B:25","S:25")</script><div hidden id="S:26"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Workforce Engagement & Management</p><p class="header-nav-item-description">Robust applications to optimize the employee experience (WEM)</p></div><div><a href="/products/workforce-engagement-management" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:34"></template><template id="B:35"></template></div></div></div></div><script>$RC("B:26","S:26")</script><div hidden id="S:27"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:36"></template><template id="B:37"></template></div></div></div></div><script>$RC("B:27","S:27")</script><div hidden id="S:28"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:38"></template><template id="B:39"></template></div></div></div></div><script>$RC("B:28","S:28")</script><div hidden id="S:29"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:3a"></template><template id="B:3b"></template><template id="B:3c"></template></div></div></div></div><script>$RC("B:29","S:29")</script><div hidden id="S:2a"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><template id="B:3d"></template><template id="B:3e"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Discover the full value of AI in customer service</p><p class="header-nav-inner-resource-description">Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.</p><p><a href="/ai-value-calculator" class="blue-arrow-link">Calculate your savings</a></p></div></div></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2b"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:3f"></template><template id="B:40"></template></div></div></div></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2c"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:41"></template><template id="B:42"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:2c","S:2c")</script><div hidden id="S:2d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/copilot"><p class="header-nav-item-title">Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:2d","S:2d")</script><div hidden id="S:2e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:2e","S:2e")</script><div hidden id="S:2f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:2f","S:2f")</script><div hidden id="S:30"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-ai-agent"><p class="header-nav-item-title">Proactive AI Agent</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:30","S:30")</script><div hidden id="S:31"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:32","S:32")</script><div hidden id="S:33"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:34","S:34")</script><div hidden id="S:35"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:35","S:35")</script><div hidden id="S:36"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li></ul></div></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li></ul></div></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p 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Meet consumers with knowledge and ensure they receive the right content at every touchpoint.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/omnichannel-routing"><div><img alt="" loading="lazy" width="1280" height="720" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FWebStudio.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FWebStudio.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FWebStudio.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Journey Orchestration and Routing</span><div class="text"><h4>Omnichannel Routing</h4><div><p>Connect customers to the ideal resource, the smart way. Optimize contact routing with AI that pulls from all available data to perfect connections and improve business results.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/enlighten-ai-routing"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEAIRS_TN_1920x1080_600dpi.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEAIRS_TN_1920x1080_600dpi.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEAIRS_TN_1920x1080_600dpi.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Journey Orchestration and Routing</span><div class="text"><h4>Enlighten AI routing</h4><div><p>Match every customer with their perfect agent. Predict the best pairing with industry-leading AI and holistic CX data to boost customer experiences and KPIs.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/performance-management"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FInspire-agent-improvement.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FInspire-agent-improvement.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FInspire-agent-improvement.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Workforce Engagement Management</span><div class="text"><h4>Performance Management</h4><div><p>Meet your organizational goals and keep improving, while engaging your contact center employees through personal coaching and gamification.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/quality-management"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FQMscreen.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FQMscreen.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FQMscreen.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Workforce Engagement Management</span><div class="text"><h4>Quality Management</h4><div><p>Evaluate all customer interactions with automation and AI, identify areas to improve, provide effective coaching, and deliver superior CX.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/feedback-management"><div><img alt="" loading="lazy" width="1117" height="626" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ffeedback-management-preview-2_a6e191.jpg&w=1200&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ffeedback-management-preview-2_a6e191.jpg&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ffeedback-management-preview-2_a6e191.jpg&w=3840&q=75"/></div><div class="resources-card-content"><span>CX Analytics</span><div class="text"><h4>Feedback Management</h4><div><p>Discover actionable insights from omnichannel customer feedback to improve customer satisfaction and boost loyalty.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/interaction-analytics"><div><img alt="" loading="lazy" width="820" height="460" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FCXone-Interaction-Analytics-v2.png&w=828&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FCXone-Interaction-Analytics-v2.png&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FCXone-Interaction-Analytics-v2.png&w=1920&q=75"/></div><div class="resources-card-content"><span>CX Analytics</span><div class="text"><h4>Interaction Analytics</h4><div><p>Analyze every interaction to understand operational trends and agent performance and monitor business metrics that continually drive improvements to CX.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/omnichannel-agent-desktop"><div><img alt="" loading="lazy" width="1280" height="800" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEmpowered-agents.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEmpowered-agents.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEmpowered-agents.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Agent Assist</span><div class="text"><h4>Omnichannel Agent Desktop</h4><div><p>A unified agent workspace provides everything agents need to handle all interactions. Empower agents before, during and after interactions.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/enlighten-autosummary"><div><img alt="" loading="lazy" width="820" height="460" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEnlighten-Autosummary-screen-shot.png&w=828&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEnlighten-Autosummary-screen-shot.png&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEnlighten-Autosummary-screen-shot.png&w=1920&q=75"/></div><div class="resources-card-content"><span>Agent Assist</span><div class="text"><h4>Enlighten AutoSummary</h4><div><p>Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/integration-hub"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2Fintegration-hub2.jpg&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2Fintegration-hub2.jpg&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2Fintegration-hub2.jpg&w=3840&q=75"/></div><div class="resources-card-content"><span>Open Cloud Platform</span><div class="text"><h4>Integration Hub</h4><div><p>CXone Mpower Integration Hub is a flexible, powerful interface that makes integrating third party solutions such as authentication or any kind of web services with the platform low-code, fast and easy. Web services can be applications, platforms or systems. Integration Hub empowers the seamless fusion of the CXone Mpower platform into your business solutions ecosystem, creating a fully integrated and optimized experience. </p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/virtual-agent-hub"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FVirtual-Agent-Hub-new.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FVirtual-Agent-Hub-new.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FVirtual-Agent-Hub-new.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Digital and Self-Service, Open Cloud Platform</span><div class="text"><h4>Virtual Agent Hub</h4><div><p>CXone Virtual Agent Hub makes integrating bots and Virtual Agent solutions to your CXone platform fast and easy. Improve the customer experience while lowering cost and increasing efficiency using a Hub interface that streamlines integration of Virtual Agents and simplifies ongoing maintenance.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/transcription-hub"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FTranscription-Hub-new.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FTranscription-Hub-new.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FTranscription-Hub-new.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Agent Assist, Open Cloud Platform</span><div class="text"><h4>Transcription Hub</h4><div><p>CXone Transcription Hub is an intuitive, easy to use interface that streamlines using both Text-to-Speech (TTS) as well as Speech-to-Text (STT) solutions with the CXone platform. It saves time and effort with both initial integration as well as ongoing management.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/user-hub"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FUser-Hub-new.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FUser-Hub-new.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FUser-Hub-new.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Open Cloud Platform</span><div class="text"><h4>User Hub</h4><div><p>The unified, user-friendly interface for the CXone platform that gives everyone – from supervisors and team leader, over quality and resource planning analysts to administrators and workflow programmers – access to everything they need to be successful.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/crm-hub"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FCRM-Hub-new.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FCRM-Hub-new.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FCRM-Hub-new.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Open Cloud Platform</span><div class="text"><h4>CRM Hub</h4><div><p>CXone Mpower CRM Hub is a low-code interface that streamlines connecting the platform with most major CRM solutions, including HubSpot, Kustomer, Microsoft Dynamics, ServiceNow, Zendesk and others. Empower your agents by providing them with data from one or more CRMs that will help them provide the seamless, highly personalized customer experience that todays’ consumers expect – quickly, easily and without breaking the bank.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/agent-assist-hub"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FAgent-Assist-Hub-new.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FAgent-Assist-Hub-new.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F11%2FAgent-Assist-Hub-new.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Agent Assist, Open Cloud Platform</span><div class="text"><h4>Agent Assist Hub</h4><div><p>Turn your agents into customer service superstars by integrating with Agent Assist solutions that empower them to be at their best. </p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/enlighten-actions"><div><img alt="" loading="lazy" width="820" height="460" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fdecisive-insights.jpg&w=828&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fdecisive-insights.jpg&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fdecisive-insights.jpg&w=1920&q=75"/></div><div class="resources-card-content"><span>CX Analytics, Enlighten AI for CX</span><div class="text"><h4>Enlighten Actions</h4><div><p>Unlock complex data with generative AI for CX leaders. Take data-driven action without hunting down an analyst or report.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/enlighten-ai-customer-satisfaction-csat"><div><img alt="" loading="lazy" width="3840" height="2160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fenlighten-ai-customer-satisfaction-screenshot.png&w=3840&q=75 1x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fenlighten-ai-customer-satisfaction-screenshot.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Enlighten AI for CX</span><div class="text"><h4>Enlighten CSAT</h4><div><p>Uncover objective insights on agent soft-skill behaviors that influence customer sentiment on every interaction.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/experience-optimization-enlighten-xo"><div><img alt="" loading="lazy" width="820" height="460" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEnlightenXO-820x460-1.jpg&w=828&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEnlightenXO-820x460-1.jpg&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FEnlightenXO-820x460-1.jpg&w=1920&q=75"/></div><div class="resources-card-content"><span>CX Analytics, Digital and Self-Service, Enlighten AI for CX</span><div class="text"><h4>Experience Optimization (Enlighten XO)</h4><div><p>Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/web-and-mobile-engagement"><div><img alt="" loading="lazy" width="820" height="460" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fwebmobile_engagement.png&w=828&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fwebmobile_engagement.png&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fwebmobile_engagement.png&w=1920&q=75"/></div><div class="resources-card-content"><span>Digital and Self-Service</span><div class="text"><h4>Web and Mobile Engagement</h4><div><p>Remove friction across the digital journey by proactively delivering the right guidance at the right time.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/interactive-voice-response-ivr"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Finteractive-voice-response-ivr_promo.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Finteractive-voice-response-ivr_promo.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Finteractive-voice-response-ivr_promo.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Digital and Self-Service</span><div class="text"><h4>Interactive Voice Response (IVR)</h4><div><p>Accelerate resolution, improve routing efficiency and cut costs with integrated, AI boosted voice self-service.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/proactive-dialer"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FPC_Fix_1920x1080_600dpi.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FPC_Fix_1920x1080_600dpi.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FPC_Fix_1920x1080_600dpi.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Journey Orchestration and Routing</span><div class="text"><h4>Proactive Dialer</h4><div><p>Generate more revenue, minimize hang-ups, and proactively connect with Personal Connection to reduce friction in the customer experience.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/workforce-management"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FWFMscrn1920-1080.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FWFMscrn1920-1080.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2FWFMscrn1920-1080.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Workforce Engagement Management</span><div class="text"><h4>Workforce Management</h4><div><p>Anticipate business demands with smarter, AI-based forecasting and scheduling that keeps SLAs up and costs down.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/interaction-recording-and-management"><div><img alt="" loading="lazy" width="1280" height="720" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Finteraction-recording-and-management.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Finteraction-recording-and-management.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Finteraction-recording-and-management.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Workforce Engagement Management</span><div class="text"><h4>Interaction Recording and Management</h4><div><p>Capture all omnichannel interactions, meeting your contact center’s regulatory needs and boosting performance.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/dashboard-and-reporting"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ftransformational-data-visualization-820x460-1.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ftransformational-data-visualization-820x460-1.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ftransformational-data-visualization-820x460-1.png&w=3840&q=75"/></div><div class="resources-card-content"><span>CX Analytics</span><div class="text"><h4>Dashboard and Reporting</h4><div><p>Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/supervisor-workspace"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fsupervisor-workspace-820x460-v2.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fsupervisor-workspace-820x460-v2.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fsupervisor-workspace-820x460-v2.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Workforce Engagement Management</span><div class="text"><h4>Supervisor Workspace</h4><div><p>Turbocharge supervisors to make agile decisions, streamline workflows and improve team performance.</p> </div></div><div class="text-link">Take a tour</div></div></a><a class="resources-card" href="/interactive-product-tours/unified-communications-as-a-service-ucaas"><div><img alt="" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Funified-communications-as-a-service-ucaas.png&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Funified-communications-as-a-service-ucaas.png&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Funified-communications-as-a-service-ucaas.png&w=3840&q=75"/></div><div class="resources-card-content"><span>Open Cloud Platform</span><div class="text"><h4>Unified Communications as a Service (UCaaS)</h4><div><p>Unify your contact center with the rest of the organization – one vendor, one contract, one source for support. 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