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}}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d101-0-2-260 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d101-0-2-260 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d101-0-2-260 { max-width: 1400px; }} .smHelp-mdsGridPlus-d107-0-2-261 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d107-0-2-261 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d107-0-2-261 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d107-0-2-261 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d107-0-2-261 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d107-0-2-261 { }} .smHelp-mdsGridPlusContainer-d113-0-2-267 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d113-0-2-267 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d113-0-2-267 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d113-0-2-267 { max-width: 768px; }}@media (min-width: 992px) { 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.smHelp-mdsGridPlusContainer-d125-0-2-273 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d125-0-2-273 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d131-0-2-274 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d131-0-2-274 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d131-0-2-274 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d131-0-2-274 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d131-0-2-274 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d131-0-2-274 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d137-0-2-301 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d137-0-2-301 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d137-0-2-301 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d137-0-2-301 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d137-0-2-301 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d137-0-2-301 { max-width: 1400px; }} .smHelp-mdsGridPlus-d143-0-2-302 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d143-0-2-302 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d143-0-2-302 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d143-0-2-302 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d143-0-2-302 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d143-0-2-302 { }} .smHelp-mdsGridPlusContainer-d149-0-2-310 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d149-0-2-310 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d149-0-2-310 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d149-0-2-310 { max-width: 768px; }}@media (min-width: 992px) { 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}@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d209-0-2-357 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d209-0-2-357 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d209-0-2-357 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d209-0-2-357 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d209-0-2-357 { max-width: 1400px; }} .smHelp-mdsGridPlus-d215-0-2-358 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d215-0-2-358 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d215-0-2-358 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d215-0-2-358 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d215-0-2-358 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d215-0-2-358 { }} .smHelp-mdsGridPlusContainer-d221-0-2-366 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d221-0-2-366 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d221-0-2-366 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d221-0-2-366 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d221-0-2-366 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d221-0-2-366 { max-width: 1400px; }} .smHelp-mdsGridPlus-d227-0-2-367 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d227-0-2-367 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d227-0-2-367 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d227-0-2-367 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d227-0-2-367 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d227-0-2-367 { }} .smHelp-mdsGridPlusContainer-d233-0-2-375 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d233-0-2-375 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d233-0-2-375 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d233-0-2-375 { max-width: 768px; }}@media (min-width: 992px) { 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max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d257-0-2-409 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d257-0-2-409 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d257-0-2-409 { max-width: 1400px; }} .smHelp-mdsGridPlus-d263-0-2-410 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d263-0-2-410 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d263-0-2-410 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d263-0-2-410 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d263-0-2-410 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d263-0-2-410 { }} .smHelp-mdsGridPlusContainer-d269-0-2-416 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d269-0-2-416 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d269-0-2-416 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d269-0-2-416 { max-width: 768px; }}@media (min-width: 992px) { 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1400px; }} .smHelp-mdsGridPlus-d287-0-2-426 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d287-0-2-426 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d287-0-2-426 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d287-0-2-426 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d287-0-2-426 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d287-0-2-426 { }} .smHelp-mdsGridPlusContainer-d293-0-2-434 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d293-0-2-434 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d293-0-2-434 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d293-0-2-434 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d293-0-2-434 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d293-0-2-434 { max-width: 1400px; }} .smHelp-mdsGridPlus-d299-0-2-435 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d299-0-2-435 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d299-0-2-435 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d299-0-2-435 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d299-0-2-435 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d299-0-2-435 { }} .smHelp-mdsGridPlusContainer-d305-0-2-443 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d305-0-2-443 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d305-0-2-443 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d305-0-2-443 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d305-0-2-443 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d305-0-2-443 { max-width: 1400px; }} .smHelp-mdsGridPlus-d311-0-2-444 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d311-0-2-444 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d311-0-2-444 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d311-0-2-444 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d311-0-2-444 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d311-0-2-444 { }} .smHelp-mdsGridPlusContainer-d317-0-2-450 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d317-0-2-450 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d317-0-2-450 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d317-0-2-450 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d317-0-2-450 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d317-0-2-450 { max-width: 1400px; }} .smHelp-mdsGridPlus-d323-0-2-451 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d323-0-2-451 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d323-0-2-451 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d323-0-2-451 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d323-0-2-451 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d323-0-2-451 { }} .smHelp-mdsGridPlusContainer-d329-0-2-459 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d329-0-2-459 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d329-0-2-459 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d329-0-2-459 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d329-0-2-459 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d329-0-2-459 { max-width: 1400px; }} .smHelp-mdsGridPlus-d335-0-2-460 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d335-0-2-460 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d335-0-2-460 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d335-0-2-460 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d335-0-2-460 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d335-0-2-460 { }} .smHelp-mdsGridPlusContainer-d341-0-2-465 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d341-0-2-465 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d341-0-2-465 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d341-0-2-465 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d341-0-2-465 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d341-0-2-465 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d347-0-2-466 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d347-0-2-466 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d347-0-2-466 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d347-0-2-466 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d347-0-2-466 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d347-0-2-466 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d353-0-2-493 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d353-0-2-493 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d353-0-2-493 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d353-0-2-493 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d353-0-2-493 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d353-0-2-493 { max-width: 1400px; }} .smHelp-mdsGridPlus-d359-0-2-494 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d359-0-2-494 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d359-0-2-494 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d359-0-2-494 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d359-0-2-494 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d359-0-2-494 { }} .smHelp-mdsGridPlusContainer-d365-0-2-502 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d365-0-2-502 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d365-0-2-502 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d365-0-2-502 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d365-0-2-502 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d365-0-2-502 { max-width: 1400px; }} .smHelp-mdsGridPlus-d371-0-2-503 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d371-0-2-503 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d371-0-2-503 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d371-0-2-503 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d371-0-2-503 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d371-0-2-503 { }} .smHelp-mdsGridPlusContainer-d377-0-2-511 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d377-0-2-511 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d377-0-2-511 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d377-0-2-511 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d377-0-2-511 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d377-0-2-511 { max-width: 1400px; }} .smHelp-mdsGridPlus-d383-0-2-512 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d383-0-2-512 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d383-0-2-512 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d383-0-2-512 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d383-0-2-512 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d383-0-2-512 { }} .smHelp-mdsGridPlusContainer-d389-0-2-520 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d389-0-2-520 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d389-0-2-520 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d389-0-2-520 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d389-0-2-520 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d389-0-2-520 { max-width: 1400px; }} .smHelp-mdsGridPlus-d395-0-2-521 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d395-0-2-521 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d395-0-2-521 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d395-0-2-521 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d395-0-2-521 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d395-0-2-521 { }} .smHelp-mdsGridPlusContainer-d401-0-2-529 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d401-0-2-529 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d401-0-2-529 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d401-0-2-529 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d401-0-2-529 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d401-0-2-529 { max-width: 1400px; }} .smHelp-mdsGridPlus-d407-0-2-530 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d407-0-2-530 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d407-0-2-530 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d407-0-2-530 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d407-0-2-530 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d407-0-2-530 { }} .smHelp-mdsGridPlusContainer-d413-0-2-536 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d413-0-2-536 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d413-0-2-536 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d413-0-2-536 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d413-0-2-536 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d413-0-2-536 { max-width: 1400px; }} .smHelp-mdsGridPlus-d419-0-2-537 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d419-0-2-537 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d419-0-2-537 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d419-0-2-537 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d419-0-2-537 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d419-0-2-537 { }} .smHelp-mdsGridPlusContainer-d425-0-2-545 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d425-0-2-545 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d425-0-2-545 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d425-0-2-545 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d425-0-2-545 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d425-0-2-545 { max-width: 1400px; }} .smHelp-mdsGridPlus-d431-0-2-546 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d431-0-2-546 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d431-0-2-546 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d431-0-2-546 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d431-0-2-546 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d431-0-2-546 { }} .smHelp-mdsGridPlusContainer-d437-0-2-554 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d437-0-2-554 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d437-0-2-554 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d437-0-2-554 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d437-0-2-554 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d437-0-2-554 { max-width: 1400px; }} .smHelp-mdsGridPlus-d443-0-2-555 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d443-0-2-555 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d443-0-2-555 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d443-0-2-555 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d443-0-2-555 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d443-0-2-555 { }} .smHelp-mdsGridPlusContainer-d449-0-2-563 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d449-0-2-563 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d449-0-2-563 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d449-0-2-563 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d449-0-2-563 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d449-0-2-563 { max-width: 1400px; }} .smHelp-mdsGridPlus-d455-0-2-564 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d455-0-2-564 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d455-0-2-564 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d455-0-2-564 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d455-0-2-564 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d455-0-2-564 { }} .smHelp-mdsGridPlusContainer-d461-0-2-576 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d461-0-2-576 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d461-0-2-576 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d461-0-2-576 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d461-0-2-576 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d461-0-2-576 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d467-0-2-577 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d467-0-2-577 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d467-0-2-577 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d467-0-2-577 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d467-0-2-577 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d467-0-2-577 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d473-0-2-597 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d473-0-2-597 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d473-0-2-597 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d473-0-2-597 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d473-0-2-597 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d473-0-2-597 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d479-0-2-598 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d479-0-2-598 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d479-0-2-598 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d479-0-2-598 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d479-0-2-598 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d479-0-2-598 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d485-0-2-748 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d485-0-2-748 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d485-0-2-748 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d485-0-2-748 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d485-0-2-748 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d485-0-2-748 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d491-0-2-749 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d491-0-2-749 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d491-0-2-749 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d491-0-2-749 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d491-0-2-749 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d491-0-2-749 { margin-left: -12px; margin-right: -12px; }} .smHelp-addFlex-0-2-36 { } .smHelp-addFlex-d0-0-2-37 { display: flex; align-items: center; justify-content: space-between; } .smHelp-addFlex-d1-0-2-104 { } .smHelp-addFlex-d2-0-2-171 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d3-0-2-182 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d4-0-2-192 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d5-0-2-234 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d6-0-2-241 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d7-0-2-250 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d8-0-2-259 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d9-0-2-266 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d10-0-2-272 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d11-0-2-300 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d12-0-2-309 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d13-0-2-316 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d14-0-2-325 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d15-0-2-334 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d16-0-2-349 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d17-0-2-356 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d18-0-2-365 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d19-0-2-374 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d20-0-2-380 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d21-0-2-408 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d22-0-2-415 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d23-0-2-424 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d24-0-2-433 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d25-0-2-442 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d26-0-2-449 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d27-0-2-458 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d28-0-2-464 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d29-0-2-492 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d30-0-2-501 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d31-0-2-510 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d32-0-2-519 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d33-0-2-528 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d34-0-2-535 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d35-0-2-544 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d36-0-2-553 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d37-0-2-562 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d38-0-2-575 { display: flex; justify-content: center; } .smHelp-addFlex-d39-0-2-596 { } .smHelp-addFlex-d40-0-2-747 { } .smHelp-mdsGridPlusItem-0-2-44 { flex-grow: 1; max-width: 100%; box-sizing: border-box; flex-basis: 0; }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-0-2-44 { }} .smHelp-mdsGridPlusItem-d0-0-2-45 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; order: 1; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 8.333333333333332%; max-width: 8.333333333333332%; order: 1; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 25%; max-width: 25%; order: 3; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { }} .smHelp-mdsGridPlusItem-d6-0-2-49 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; order: 2; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 41.66666666666667%; max-width: 41.66666666666667%; order: 2; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; order: 1; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { }} .smHelp-mdsGridPlusItem-d12-0-2-84 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 100%; max-width: 100%; order: 3; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 50%; max-width: 50%; order: 2; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 41.66666666666667%; max-width: 41.66666666666667%; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { }} .smHelp-mdsGridPlusItem-d18-0-2-108 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 25%; max-width: 25%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d24-0-2-121 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 75%; max-width: 75%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d30-0-2-175 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }} .smHelp-mdsGridPlusItem-d36-0-2-186 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { }} .smHelp-mdsGridPlusItem-d42-0-2-196 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d42-0-2-196 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d42-0-2-196 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d42-0-2-196 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d42-0-2-196 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d42-0-2-196 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d48-0-2-238 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d48-0-2-238 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d48-0-2-238 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d48-0-2-238 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d48-0-2-238 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d48-0-2-238 { }} .smHelp-mdsGridPlusItem-d54-0-2-245 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { }} .smHelp-mdsGridPlusItem-d60-0-2-254 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d60-0-2-254 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d60-0-2-254 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d60-0-2-254 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d60-0-2-254 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d60-0-2-254 { }} .smHelp-mdsGridPlusItem-d66-0-2-263 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d66-0-2-263 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d66-0-2-263 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d66-0-2-263 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d66-0-2-263 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d66-0-2-263 { }} .smHelp-mdsGridPlusItem-d72-0-2-270 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d72-0-2-270 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d72-0-2-270 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d72-0-2-270 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d72-0-2-270 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d72-0-2-270 { }} .smHelp-mdsGridPlusItem-d78-0-2-276 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d78-0-2-276 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d78-0-2-276 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d78-0-2-276 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d78-0-2-276 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d78-0-2-276 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d84-0-2-304 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d84-0-2-304 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d84-0-2-304 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d84-0-2-304 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d84-0-2-304 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d84-0-2-304 { }} .smHelp-mdsGridPlusItem-d90-0-2-313 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d90-0-2-313 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d90-0-2-313 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d90-0-2-313 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d90-0-2-313 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d90-0-2-313 { }} .smHelp-mdsGridPlusItem-d96-0-2-320 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d96-0-2-320 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d96-0-2-320 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d96-0-2-320 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d96-0-2-320 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d96-0-2-320 { }} .smHelp-mdsGridPlusItem-d102-0-2-329 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d102-0-2-329 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d102-0-2-329 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d102-0-2-329 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d102-0-2-329 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d102-0-2-329 { }} .smHelp-mdsGridPlusItem-d108-0-2-338 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d108-0-2-338 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d108-0-2-338 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d108-0-2-338 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d108-0-2-338 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d108-0-2-338 { }} .smHelp-mdsGridPlusItem-d114-0-2-353 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d114-0-2-353 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d114-0-2-353 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d114-0-2-353 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d114-0-2-353 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d114-0-2-353 { }} .smHelp-mdsGridPlusItem-d120-0-2-360 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d120-0-2-360 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d120-0-2-360 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d120-0-2-360 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d120-0-2-360 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d120-0-2-360 { }} .smHelp-mdsGridPlusItem-d126-0-2-369 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d126-0-2-369 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d126-0-2-369 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d126-0-2-369 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d126-0-2-369 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d126-0-2-369 { }} .smHelp-mdsGridPlusItem-d132-0-2-378 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d132-0-2-378 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d132-0-2-378 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d132-0-2-378 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d132-0-2-378 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d132-0-2-378 { }} .smHelp-mdsGridPlusItem-d138-0-2-384 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d138-0-2-384 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d138-0-2-384 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d138-0-2-384 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d138-0-2-384 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d138-0-2-384 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d144-0-2-412 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d144-0-2-412 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d144-0-2-412 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d144-0-2-412 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d144-0-2-412 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d144-0-2-412 { }} .smHelp-mdsGridPlusItem-d150-0-2-419 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d150-0-2-419 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d150-0-2-419 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d150-0-2-419 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d150-0-2-419 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d150-0-2-419 { }} .smHelp-mdsGridPlusItem-d156-0-2-428 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d156-0-2-428 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d156-0-2-428 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d156-0-2-428 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d156-0-2-428 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d156-0-2-428 { }} .smHelp-mdsGridPlusItem-d162-0-2-437 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d162-0-2-437 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d162-0-2-437 { }}@media (min-width: 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}}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d300-0-2-718 { flex: 0 0 50%; max-width: 50%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d300-0-2-718 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; order: 6; padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d300-0-2-718 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d300-0-2-718 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d306-0-2-751 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d306-0-2-751 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d306-0-2-751 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d306-0-2-751 { flex: 0 0 58.333333333333336%; 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letter-spacing: normal; }} .smHelp-heading-d2-0-2-180 { color: #1E2124; text-align: left; } .smHelp-headingSize-d3-0-2-181 { } .smHelp-headingSize-d3-0-2-181 h1 { font-size: 32px; font-weight: 500; line-height: 40px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-headingSize-d3-0-2-181 h1 { font-size: 38px; font-weight: 500; line-height: 42px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-headingSize-d3-0-2-181 h1 { font-size: 48px; font-weight: 500; line-height: 54px; letter-spacing: normal; }} .smHelp-heading-d6-0-2-239 { color: #1E2124; text-align: left; } .smHelp-headingSize-d7-0-2-240 { } .smHelp-headingSize-d7-0-2-240 h2 { font-size: 24px; font-weight: 500; line-height: 32px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-headingSize-d7-0-2-240 h2 { font-size: 26px; font-weight: 500; line-height: 36px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-headingSize-d7-0-2-240 h2 { font-size: 36px; font-weight: 500; line-height: 46px; letter-spacing: normal; }} .smHelp-heading-d10-0-2-264 { color: #1E2124; text-align: left; } .smHelp-headingSize-d11-0-2-265 { } .smHelp-headingSize-d11-0-2-265 h2 { font-size: 24px; font-weight: 500; line-height: 32px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-headingSize-d11-0-2-265 h2 { font-size: 26px; font-weight: 500; line-height: 36px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-headingSize-d11-0-2-265 h2 { font-size: 36px; font-weight: 500; line-height: 46px; letter-spacing: normal; }} .smHelp-heading-d14-0-2-314 { color: #1E2124; text-align: left; } .smHelp-headingSize-d15-0-2-315 { } .smHelp-headingSize-d15-0-2-315 h2 { font-size: 24px; font-weight: 500; line-height: 32px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-headingSize-d15-0-2-315 h2 { font-size: 26px; font-weight: 500; line-height: 36px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-headingSize-d15-0-2-315 h2 { font-size: 36px; font-weight: 500; line-height: 46px; letter-spacing: normal; }} .smHelp-heading-d18-0-2-354 { color: #1E2124; text-align: left; } .smHelp-headingSize-d19-0-2-355 { } .smHelp-headingSize-d19-0-2-355 h2 { font-size: 24px; font-weight: 500; line-height: 32px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-headingSize-d19-0-2-355 h2 { font-size: 26px; font-weight: 500; line-height: 36px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-headingSize-d19-0-2-355 h2 { font-size: 36px; font-weight: 500; line-height: 46px; letter-spacing: normal; }} .smHelp-heading-d22-0-2-413 { color: #1E2124; text-align: left; } .smHelp-headingSize-d23-0-2-414 { } .smHelp-headingSize-d23-0-2-414 h2 { font-size: 24px; font-weight: 500; line-height: 32px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-headingSize-d23-0-2-414 h2 { font-size: 26px; font-weight: 500; line-height: 36px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-headingSize-d23-0-2-414 h2 { font-size: 36px; font-weight: 500; line-height: 46px; letter-spacing: normal; }} .smHelp-heading-d26-0-2-447 { color: #1E2124; text-align: left; } .smHelp-headingSize-d27-0-2-448 { } .smHelp-headingSize-d27-0-2-448 h2 { font-size: 24px; font-weight: 500; line-height: 32px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-headingSize-d27-0-2-448 h2 { font-size: 26px; font-weight: 500; line-height: 36px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-headingSize-d27-0-2-448 h2 { font-size: 36px; font-weight: 500; line-height: 46px; letter-spacing: normal; }} .smHelp-heading-d30-0-2-533 { color: #1E2124; text-align: left; } .smHelp-headingSize-d31-0-2-534 { } .smHelp-headingSize-d31-0-2-534 h2 { font-size: 24px; font-weight: 500; line-height: 32px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-headingSize-d31-0-2-534 h2 { font-size: 26px; font-weight: 500; line-height: 36px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-headingSize-d31-0-2-534 h2 { font-size: 36px; font-weight: 500; line-height: 46px; letter-spacing: normal; }} .smHelp-heading-d34-0-2-573 { color: #1E2124; text-align: center; } .smHelp-headingSize-d35-0-2-574 { } .smHelp-headingSize-d35-0-2-574 h2 { font-size: 24px; font-weight: 500; line-height: 32px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-headingSize-d35-0-2-574 h2 { font-size: 26px; font-weight: 500; line-height: 36px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-headingSize-d35-0-2-574 h2 { font-size: 36px; font-weight: 500; line-height: 46px; letter-spacing: normal; }} .smHelp-responsiveTypography-0-2-164 { }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-0-2-164 { }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-0-2-164 { }} .smHelp-responsiveTypography-d0-0-2-165 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 26px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d0-0-2-165 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 26px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d0-0-2-165 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 26px; }} .smHelp-responsiveTypography-d3-0-2-229 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d3-0-2-229 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d3-0-2-229 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d6-0-2-233 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d6-0-2-233 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d6-0-2-233 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d9-0-2-249 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d9-0-2-249 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d9-0-2-249 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d12-0-2-258 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d12-0-2-258 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d12-0-2-258 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d15-0-2-295 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d15-0-2-295 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d15-0-2-295 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d18-0-2-299 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media 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font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d24-0-2-324 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d27-0-2-333 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d27-0-2-333 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d27-0-2-333 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d30-0-2-364 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d30-0-2-364 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media 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font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d39-0-2-441 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d39-0-2-441 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d39-0-2-441 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d42-0-2-457 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d42-0-2-457 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d42-0-2-457 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} 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letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d51-0-2-518 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d51-0-2-518 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d54-0-2-543 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d54-0-2-543 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d54-0-2-543 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d57-0-2-561 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d57-0-2-561 { font-size: 16px; font-weight: 400; letter-spacing: normal; line-height: 28px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d57-0-2-561 { font-size: 18px; font-weight: 400; letter-spacing: normal; line-height: 32px; }} .smHelp-responsiveTypography-d60-0-2-606 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d60-0-2-606 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d60-0-2-606 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }} .smHelp-responsiveTypography-d63-0-2-612 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d63-0-2-612 { font-size: 14px; font-weight: 400; 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{ .smHelp-responsiveTypography-d69-0-2-624 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }} .smHelp-responsiveTypography-d72-0-2-630 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d72-0-2-630 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d72-0-2-630 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }} .smHelp-responsiveTypography-d75-0-2-636 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }@media only screen and (min-width: 768px) { .smHelp-responsiveTypography-d75-0-2-636 { font-size: 14px; font-weight: 400; letter-spacing: normal; line-height: 20px; }}@media only screen and (min-width: 992px) { .smHelp-responsiveTypography-d75-0-2-636 { font-size: 14px; font-weight: 400; 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transform: translateY(-75%); } .smHelp-entering-d35-0-2-478 { } .smHelp-entered-d36-0-2-479 { } .smHelp-exiting-d37-0-2-480 { } .smHelp-exited-d38-0-2-481 { } .smHelp-unmounted-d39-0-2-482 { } .wrenchMenuContainer-0-2-55 { } .wrenchMenu-0-2-56 { } .wrenchMenuBody-0-2-57 { } .wrenchMenuContainer-d0-0-2-58 { display: inline-block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳ ゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d1-0-2-59 { top: 100%; left: 0; color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: 300px; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d2-0-2-60 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .wrenchMenuContainer-d3-0-2-85 { display: block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳ ゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d4-0-2-86 { color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: none; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d5-0-2-87 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .smHelp-hamburgerMenuButton-0-2-17 { cursor: pointer; margin-left: -16px; } .smHelp-hamburgerMenuButton-0-2-17 > button { color: #1E2124; } .smHelp-hamburgerMenuButtonAuth-0-2-18 > button { color: #FFFFFF; } .smHelp-headerContainer-0-2-19 { width: 100%; height: 48px; background-color: #00BF6F; }@media only screen and (min-width: 992px) { .smHelp-headerContainer-0-2-19 { padding-bottom: 0; }} .smHelp-mobileTabletHeaderHeight-0-2-20 { height: 96px; } .smHelp-headerContainerAuth-0-2-21 { color: #FFFFFF; background-color: #1E2124; } .smHelp-headerIcon-0-2-22 { margin-right: 12px; } .smHelp-homePageHeading-0-2-23 { margin-bottom: 16px; }@media only screen and (min-width: 992px) { .smHelp-homePageHeadingAndText-0-2-24 { margin-top: 64px; }} .smHelp-labelContent-0-2-25 { width: 140px; } .smHelp-loginButton-0-2-26 { border: 1px solid #1E2124; }@media only screen and (min-width: 992px) { .smHelp-logo-0-2-27 { justify-content: flex-start; } .smHelp-logo-0-2-27 svg { margin: 0 4px 0 0; }} .smHelp-menuTrigger-0-2-28 { color: #FFFFFF; cursor: pointer; } .smHelp-mobileMenuHeading-0-2-29 { margin-left: 8px; margin-bottom: 12px; } .smHelp-productText-0-2-30 { margin-left: 12px; } .smHelp-productTextError-0-2-31 { margin-left: 12px; margin-bottom: 32px; } .smHelp-searchInput-0-2-32 { width: 100%; padding-bottom: 0; background-color: #FFFFFF; } .smHelp-searchInputMedia-0-2-33 { padding: 0; }@media only screen and (min-width: 576px) { .smHelp-searchInputMedia-0-2-33 { padding: 0; }}@media only screen and (min-width: 992px) { .smHelp-searchInputMedia-0-2-33 { margin-bottom: 0; }} .smHelp-stickyHeader-0-2-34 { top: 0; z-index: 1; position: sticky; } .smHelp-pageClass-0-2-1 { min-height: 100vh; overflow-x: hidden; } .smHelp-productsAlignment-0-2-2 { margin-top: 24px; } .smHelp-articleHeading-0-2-3 { margin: 16px 0; } .smHelp-articleTitle-0-2-4 { margin: 0; } .smHelp-content-0-2-5 { margin-bottom: 32px; }@media only screen and (min-width: 992px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 32px; }}@media only screen and (min-width: 0px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 24px; }} .smHelp-articleWrapper-0-2-7 { padding-left: 16px; padding-right: 16px; }@media only screen and (min-width: 576px) { .smHelp-articleWrapper-0-2-7 { padding-left: 0; padding-right: 0; }} .smHelp-mainArticleContainer-0-2-8 { margin-bottom: 32px; }@media only screen and (min-width: 768px) { .smHelp-mainArticleContainer-0-2-8 { margin-left: 24px; margin-bottom: 24px; }} .smHelp-contactHeading-0-2-9 { margin-top: 16px; } .smHelp-searchContainer-0-2-10 { width: 100%; margin-top: 32px; margin-bottom: 80px; } .smHelp-searchContainer-0-2-10 > span { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] em { font-style: normal; font-weight: 600; } .smHelp-searchHeroContainer-0-2-11 { position: relative; } .smHelp-searchDecorationIcon-0-2-12 { top: -32px; right: -32px; z-index: -1; position: absolute; } .smHelp-searchHeroWrapper-0-2-13 { position: relative; } .wrenchBanner-0-2-197 { } .wrenchBannerBody-0-2-198 { } .wrenchBannerActions-0-2-199 { } .wrenchBannerIcon-0-2-200 { } .wrenchBanner-d0-0-2-201 { color: #333E48; border: 1px solid #F9BE00; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳ ゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d1-0-2-202 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d2-0-2-203 { padding: 16px 0 0; } .wrenchBannerIcon-d3-0-2-204 { display: flex; margin-top: 2px; } .wrenchBanner-d4-0-2-277 { color: #333E48; border: 1px solid #F05B24; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳ ゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d5-0-2-278 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d6-0-2-279 { padding: 16px 0 0; } .wrenchBannerIcon-d7-0-2-280 { display: flex; margin-top: 2px; } .wrenchBanner-d8-0-2-385 { color: #333E48; border: 1px solid #F05B24; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳ ゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d9-0-2-386 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d10-0-2-387 { padding: 16px 0 0; } .wrenchBannerIcon-d11-0-2-388 { display: flex; margin-top: 2px; } .wrenchBanner-d12-0-2-469 { color: #333E48; border: 1px solid #2DCCD3; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳ ゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d13-0-2-470 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d14-0-2-471 { padding: 16px 0 0; } .wrenchBannerIcon-d15-0-2-472 { display: flex; margin-top: 2px; } .smHelp-mdsBanner-0-2-188 { } .smHelp-mdsBanner-0-2-188 span { font-size: 18px; } .smHelp-mdsBannerWrapper-0-2-189 { } .smHelp-mdsWhitelabelBannerBorder-0-2-190 { } .smHelp-mdsWhitelabelBannerBorder-0-2-190 > div > div { border-color: #1E2124; } .smHelp-mdsBannerWrapper-d0-0-2-191 { margin: 32px 0 0 0; } .smHelp-mdsBannerWrapper-d1-0-2-271 { margin: 32px 0 0 0; } .smHelp-mdsBannerWrapper-d2-0-2-379 { margin: 32px 0 0 0; } .smHelp-mdsBannerWrapper-d3-0-2-463 { margin: 32px 0 0 0; } .wrenchInput-0-2-95 { } .wrenchInput-d0-0-2-96 { color: #333E48; width: 100%; border: 1px solid #D0D2D3; height: 32px; margin: 0; outline: none; padding: 0 8px; font-size: 16px; appearance: none; box-shadow: none; box-sizing: border-box; list-style: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳ ゴシック', 'MS Gothic', sans-serif; line-height: 1.5; border-radius: 4px; background-color: #FFFFFF; -webkit-font-smoothing: antialiased; } .wrenchInput-d0-0-2-96:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: border-color 100ms box-shadow 100ms; border-color: #6B787F; } .wrenchInput-d0-0-2-96:focus { transition: border-color 100ms; border-color: #333E48; } .smHelp-addonClassName-0-2-339 { } .smHelp-list-0-2-340 { } .smHelp-listStyles-0-2-341 { } .smHelp-listMdMediaQuery-0-2-342 { margin-top: 24px; margin-bottom: 24px; } .smHelp-listTypography-0-2-343 { font-size: 16px; font-weight: 400; line-height: 28px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-listTypography-0-2-343 { font-size: 16px; font-weight: 400; line-height: 28px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-listTypography-0-2-343 { font-size: 18px; font-weight: 400; line-height: 32px; letter-spacing: normal; }} .smHelp-listWrapper-0-2-344 { } .smHelp-addonClassName-d0-0-2-345 { } .smHelp-list-d1-0-2-346 { val: stepCounter 1; text-align: unset; } .smHelp-list-d1-0-2-346 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d1-0-2-346 li { margin-bottom: 12px; } .smHelp-list-d1-0-2-346 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d1-0-2-346 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d1-0-2-346 ol, .smHelp-list-d1-0-2-346 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d1-0-2-346 li:last-of-type { margin-bottom: 0; } .smHelp-list-d1-0-2-346 a:hover { text-decoration: underline; } .smHelp-listStyles-d2-0-2-347 { color: #1E2124; } .smHelp-listWrapper-d3-0-2-348 { } .smHelp-addonClassName-d4-0-2-370 { } .smHelp-list-d5-0-2-371 { val: stepCounter 1; text-align: unset; } .smHelp-list-d5-0-2-371 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d5-0-2-371 li { margin-bottom: 12px; } .smHelp-list-d5-0-2-371 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d5-0-2-371 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d5-0-2-371 ol, .smHelp-list-d5-0-2-371 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d5-0-2-371 li:last-of-type { margin-bottom: 0; } .smHelp-list-d5-0-2-371 a:hover { text-decoration: underline; } .smHelp-listStyles-d6-0-2-372 { color: #1E2124; } .smHelp-listWrapper-d7-0-2-373 { } .smHelp-addonClassName-d8-0-2-404 { } .smHelp-list-d9-0-2-405 { val: stepCounter 1; text-align: unset; } .smHelp-list-d9-0-2-405 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d9-0-2-405 li { margin-bottom: 12px; } .smHelp-list-d9-0-2-405 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d9-0-2-405 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d9-0-2-405 ol, .smHelp-list-d9-0-2-405 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d9-0-2-405 li:last-of-type { margin-bottom: 0; } .smHelp-list-d9-0-2-405 a:hover { text-decoration: underline; } .smHelp-listStyles-d10-0-2-406 { color: #1E2124; } .smHelp-listWrapper-d11-0-2-407 { } .smHelp-addonClassName-d12-0-2-429 { } .smHelp-list-d13-0-2-430 { val: stepCounter 1; text-align: unset; } .smHelp-list-d13-0-2-430 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d13-0-2-430 li { margin-bottom: 12px; } .smHelp-list-d13-0-2-430 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d13-0-2-430 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d13-0-2-430 ol, .smHelp-list-d13-0-2-430 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d13-0-2-430 li:last-of-type { margin-bottom: 0; } .smHelp-list-d13-0-2-430 a:hover { text-decoration: underline; } .smHelp-listStyles-d14-0-2-431 { color: #1E2124; } .smHelp-listWrapper-d15-0-2-432 { } .smHelp-addonClassName-d16-0-2-488 { } .smHelp-list-d17-0-2-489 { val: stepCounter 1; text-align: unset; } .smHelp-list-d17-0-2-489 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d17-0-2-489 li { margin-bottom: 12px; } .smHelp-list-d17-0-2-489 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d17-0-2-489 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d17-0-2-489 ol, .smHelp-list-d17-0-2-489 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d17-0-2-489 li:last-of-type { margin-bottom: 0; } .smHelp-list-d17-0-2-489 a:hover { text-decoration: underline; } .smHelp-listStyles-d18-0-2-490 { color: #1E2124; } .smHelp-listWrapper-d19-0-2-491 { } .smHelp-addonClassName-d20-0-2-506 { } .smHelp-list-d21-0-2-507 { val: stepCounter 1; text-align: unset; } .smHelp-list-d21-0-2-507 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d21-0-2-507 li { margin-bottom: 12px; } .smHelp-list-d21-0-2-507 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d21-0-2-507 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d21-0-2-507 ol, .smHelp-list-d21-0-2-507 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d21-0-2-507 li:last-of-type { margin-bottom: 0; } .smHelp-list-d21-0-2-507 a:hover { text-decoration: underline; } .smHelp-listStyles-d22-0-2-508 { color: #1E2124; } .smHelp-listWrapper-d23-0-2-509 { } .smHelp-addonClassName-d24-0-2-524 { } .smHelp-list-d25-0-2-525 { val: stepCounter 1; text-align: unset; } .smHelp-list-d25-0-2-525 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d25-0-2-525 li { margin-bottom: 12px; } .smHelp-list-d25-0-2-525 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d25-0-2-525 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d25-0-2-525 ol, .smHelp-list-d25-0-2-525 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d25-0-2-525 li:last-of-type { margin-bottom: 0; } .smHelp-list-d25-0-2-525 a:hover { text-decoration: underline; } .smHelp-listStyles-d26-0-2-526 { color: #1E2124; } .smHelp-listWrapper-d27-0-2-527 { } .smHelp-addonClassName-d28-0-2-549 { } .smHelp-list-d29-0-2-550 { val: stepCounter 1; text-align: unset; } .smHelp-list-d29-0-2-550 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d29-0-2-550 li { margin-bottom: 12px; } .smHelp-list-d29-0-2-550 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d29-0-2-550 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d29-0-2-550 ol, .smHelp-list-d29-0-2-550 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d29-0-2-550 li:last-of-type { margin-bottom: 0; } .smHelp-list-d29-0-2-550 a:hover { text-decoration: underline; } .smHelp-listStyles-d30-0-2-551 { color: #1E2124; } .smHelp-listWrapper-d31-0-2-552 { } .smHelp-sitewideBanner-0-2-103 a { text-decoration: underline; } .wrenchInputGroup-0-2-88 { } .wrenchInputGroup-d0-0-2-89 { width: 100%; border: 1px solid #D0D2D3; display: inline-flex; background: #FFFFFF; align-items: center; border-color: #D0D2D3; border-radius: 4px; justify-content: space-between; } .wrenchInputGroup-d0-0-2-89:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: border-color 100ms box-shadow 100ms; border-color: #6B787F; } .wrenchInputGroup-d0-0-2-89 > input, .wrenchInputGroup-d0-0-2-89 > textarea { color: #333E48; width: 100%; border: none; flex-grow: 1; } .wrenchInputGroup-d0-0-2-89:empty { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; } .wrenchInputGroup-d0-0-2-89 > input:hover, .wrenchInputGroup-d0-0-2-89 > textarea:hover { box-shadow: none; } .wrenchInputGroupAddon-0-2-90 { } .wrenchInputGroupAddon-d0-0-2-91 { display: flex; font-size: 16px; align-self: center; margin-top: 0; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳ ゴシック', 'MS Gothic', sans-serif; white-space: nowrap; margin-bottom: 0; -webkit-font-smoothing: antialiased; } .wrenchInputGroupAddon-d0-0-2-91 > svg { margin-top: 0; margin-bottom: 0; } .wrenchInputGroupAddon-d0-0-2-91:first-child { padding-left: 4px; } .wrenchInputGroupAddon-d0-0-2-91:last-child { padding-right: 4px; } .wrenchInputGroupAddon-d0-0-2-91:last-child > svg { margin-right: 8px; fill: #333E48; color: #333E48; } .wrenchInputGroupAddon-d0-0-2-91:first-child > svg { margin-left: 8px; fill: #333E48; color: #333E48; } .smHelp-breadcrumbs-0-2-122 { max-width: 1336px; margin-left: auto; margin-right: auto; padding-left: auto; margin-bottom: auto; } .smHelp-breadcrumbs-0-2-122 > div:not(:last-of-type) { display: none; }@media only screen and (min-width: 576px) { .smHelp-breadcrumbs-0-2-122 > div:not(:last-of-type) { display: flex; }} .smHelp-lastLinkText-0-2-123 { display: none; overflow: hidden; max-width: 40ch; white-space: nowrap; text-overflow: ellipsis; }@media only screen and (min-width: 576px) { .smHelp-lastLinkText-0-2-123 { display: block; }}@media only screen and (min-width: 1200px) { .smHelp-lastLinkText-0-2-123 { max-width: 100%; }} .smHelp-linksText-0-2-124 { white-space: nowrap; } .smHelp-showOnMobile-0-2-125 { display: inline; }@media only screen and (min-width: 576px) { .smHelp-showOnMobile-0-2-125 { display: none; }} .smHelp-showOnTabletsAndDesktops-0-2-126 { display: none; }@media only screen and (min-width: 576px) { .smHelp-showOnTabletsAndDesktops-0-2-126 { display: inline; }} .smHelp-chapterNavList-0-2-115 { display: block; padding: 16px; background: transparent; } .smHelp-chapterNavListMobile-0-2-116 { padding: 0; } .smHelp-chapterNavListItem-0-2-117 { color: #73747A; padding: 8px 0 8px 12px; list-style: none; border-left: solid 2px #D1D3D4; } .smHelp-chapterNavListItem-0-2-117:hover { color: #1E2124; text-decoration: underline; border-left-color: #00BF6F; } .smHelp-chapterNavListItemActive-0-2-118 { color: #1E2124; font-weight: 450; border-left-color: #00BF6F; } .smHelp-chapterNavTitle-0-2-119 { font-weight: 500; } .smHelp-chapterNav-0-2-109 { top: 192px; width: 192px; display: none; position: fixed; transition: 0.1s all ease-in-out; }@media only screen and (min-width: 576px) { .smHelp-chapterNav-0-2-109 { top: 160px; display: block; position: fixed; }}@media only screen and (min-width: 992px) { .smHelp-chapterNav-0-2-109 { top: 120px; display: block; position: fixed; }} .smHelp-chapterNavHidden-0-2-110 { opacity: 0; visibility: hidden; } .smHelp-chapterNavMobile-0-2-187 { display: block; }@media only screen and (min-width: 576px) { .smHelp-chapterNavMobile-0-2-187 { display: none; }} .smHelp-getFeedbackWidget-0-2-567 { margin-top: 24px; } .smHelp-relatedArticlesBorder-0-2-568 { width: 77px; border-top: 4px solid #1E2124; margin-top: 64px; } .smHelp-relatedArticlesHeader-0-2-569 { margin-bottom: 0; }@media only screen and (min-width: 576px) { .smHelp-relatedArticlesHeader-0-2-569 { margin-bottom: 16px; }} .smHelp-relatedArticlesCard-0-2-570 { flex-grow: 1; box-shadow: 0 6px 8px 0px rgba(51, 62, 72, .1); margin-top: 24px; min-height: 92px; } .smHelp-relatedArticlesCard-0-2-570:hover { transform: scale(1.02); box-shadow: 0 6px 8px 0px undefined; }@media only screen and (min-width: 576px) { .smHelp-relatedArticlesCard-0-2-570 { min-height: 148px; }} .smHelp-articleLink-0-2-571 { height: 100%; display: block; padding: 12px 24px; font-size: 20px; font-weight: 500; line-height: 28px; letter-spacing: normal; }@media only screen and (min-width: 576px) { .smHelp-articleLink-0-2-571 { padding: 32px 24px; }}</style> <script> window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'environment': "prod", }); window.dataLayer.push({"OnetrustActiveGroups":",C0001,"}); </script> <script> function OptanonWrapper() { } </script> </head> <body class="mds-locale--en-US"> <div id="root"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d0-0-2-15 smHelp-pageClass-0-2-1"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d1-0-2-16 "><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d2-0-2-35 smHelp-headerContainer-0-2-19 "><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d5-0-2-40"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d11-0-2-41 smHelp-addFlex-0-2-36 smHelp-addFlex-d0-0-2-37"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d0-0-2-45 smHelp-addFlex-0-2-42 smHelp-addFlex-d0-0-2-43"><a class="smHelp-loginButton-0-2-26 smHelp-linkButton-0-2-46 smHelp-linkButton-d0-0-2-47" rel="" href="https://www.surveymonkey.com/login/?ep=https%3A%2F%2Fhelp.surveymonkey.com%2Fen%2Fgetfeedback%2Fchannels%2Fzendesk-automated-emails%2F">Log in</a></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d6-0-2-49 smHelp-addFlex-0-2-42 smHelp-addFlex-d1-0-2-48"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d3-0-2-50 smHelp-logo-0-2-27"><a href="/en/"><svg class="" fill="#FFFFFF" height="22" viewBox="0 0 20 20" width="22"><path d="m13.2625.5625c-1.0375-.3625-2.15-.5625-3.3-.5625-.9125 0-1.7875.125-2.625.35-2.625.7125-5.2625 2.8625-5.9625 5.575-.3125 1.2125-.275 2.4625.35 3.5625.1125.2.25.4.3875.5875.1625.225.3375.425.5375.6125.2875.275.6.5125.9375.725 1.1875.7125 2.5875.925 3.9375.5875 1.625-.4 2.925-1.55 3.55-3.075h-2.7c-.1125 0-.2125-.1-.2125-.2125v-1.7875c0-.1125.1-.2125.2125-.2125h6.3875c.1125 0 .2125.1.2125.2125v6.75c0 .1125-.1.2125-.2125.2125h-1.7875c-.1125 0-.2125-.1-.2125-.2125v-3.1125c-.9875 1.7625-2.6625 3.075-4.6875 3.5875-.6125.15-1.225.225-1.825.225-1.325 0-2.6375-.3625-3.8-1.0625-.5-.3-.9625-.65-1.375-1.05-.05-.05-.1-.1-.15-.1625-.35-.35-.6625-.75-.925-1.1625.475 5.075 4.75 9.0625 9.9625 9.0625 5.525 0 10-4.475 10-10 0-4.3625-2.8-8.075-6.7-9.4375z" fill="#FFFFFF"></path></svg></a><div class="wrenchBox-0-2-53 wrenchBox-d0-0-2-54 wrenchSpacing-0-2-51 wrenchSpacing-d0-0-2-52"><span class="wrenchMenuContainer-0-2-55 wrenchMenuContainer-d0-0-2-58" tabindex="-1"><span class="smHelp-menuTrigger-0-2-28 wrenchBox-0-2-53 wrenchBox-d1-0-2-62 wrenchSpacing-0-2-51 wrenchSpacing-d1-0-2-61" aria-haspopup="menu" tabindex="0">GetFeedback<span class="wrenchBox-0-2-53 wrenchBox-d2-0-2-64 wrenchSpacing-0-2-51 wrenchSpacing-d2-0-2-63"><svg class="wrenchIcons-0-2-65 wrenchIcons-d0-0-2-66" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Open" role="img"><g><path d="M13.254 4c.19.001.38.088.526.26.267.316.29.81.073 1.158l-.073.1L8.53 11.74l-.084.086a.66.66 0 0 1-.901-.007l-.076-.08L2.22 5.523l-.073-.1a1.024 1.024 0 0 1 0-1.058l.073-.1.084-.085a.674.674 0 0 1 .446-.175V4h10.504z"></path></g></svg></span></span><div class="wrenchMenu-0-2-56 wrenchMenu-d1-0-2-59"></div></span></div></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d12-0-2-84 smHelp-addFlex-0-2-42 smHelp-addFlex-d2-0-2-83"><div class="smHelp-searchInput-0-2-32 smHelp-searchInputMedia-0-2-33"><div><span class="wrenchMenuContainer-0-2-55 wrenchMenuContainer-d3-0-2-85" tabindex="-1"><div class="wrenchInputGroup-0-2-88 wrenchInputGroup-d0-0-2-89" aria-haspopup="menu" tabindex="0"><div class="wrenchInputGroupAddon-0-2-90 wrenchInputGroupAddon-d0-0-2-91"><div class="wrenchBox-0-2-53 wrenchBox-d3-0-2-93 wrenchSpacing-0-2-51 wrenchSpacing-d3-0-2-92"><svg class="wrenchIcons-0-2-65 wrenchIcons-d1-0-2-94" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Search" role="img"><g><path d="M6.5 0C10.09 0 13 2.912 13 6.503a6.477 6.477 0 0 1-1.404 4.037l4.183 4.18a.75.75 0 0 1-1.06 1.061l-4.183-4.18A6.502 6.502 0 0 1 0 6.503 6.502 6.502 0 0 1 6.5 0zm0 1.5c-2.761 0-5 2.24-5 5.003a5.001 5.001 0 1 0 10 0 5.001 5.001 0 0 0-5-5.002z"></path></g></svg></div></div><input class="wrenchInput-0-2-95 wrenchInput-d0-0-2-96" id="HelpCenter__SearchInput" type="text" placeholder="Search" autoComplete="off" value=""/></div><div class="wrenchMenu-0-2-56 wrenchMenu-d4-0-2-86"></div></span></div></div></div></div></div></div><div class="smHelp-articleWrapper-0-2-7"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d17-0-2-105"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d23-0-2-106 smHelp-addFlex-0-2-36 smHelp-addFlex-d1-0-2-104"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d18-0-2-108 smHelp-addFlex-0-2-42 smHelp-addFlex-d3-0-2-107"><div class="smHelp-chapterNav-0-2-109"><div class="wrenchBox-0-2-53 wrenchBox-d4-0-2-112 wrenchSpacing-0-2-51 wrenchSpacing-d4-0-2-111"><div class="wrenchTypography-0-2-113 wrenchTypography-d0-0-2-114">In this article</div></div><ul class="smHelp-chapterNavList-0-2-115"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#before">Before You Start</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#details">Complete Zendesk Details</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#placeholders">Add Zendesk Placeholders</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#email">Complete Email Details</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#add-content">Add Email Content</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#setup">Finish Your Setup in Zendesk</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#troubleshoot">Troubleshooting Emails Not Sending</a></li></ul></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d24-0-2-121 smHelp-addFlex-0-2-42 smHelp-addFlex-d4-0-2-120"><div class="smHelp-mainArticleContainer-0-2-8"><div class="smHelp-articleBreadcrumb-0-2-6"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d4-0-2-127 smHelp-breadcrumbs-0-2-122"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d5-0-2-128 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d5-0-2-130 wrenchSpacing-0-2-51 wrenchSpacing-d5-0-2-129"><svg class="wrenchIcons-0-2-65 wrenchIcons-d2-0-2-131" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d0-0-2-136 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d0-0-2-134" href="/en/" target="_self">Help</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d6-0-2-138 wrenchSpacing-0-2-51 wrenchSpacing-d6-0-2-137"><svg class="wrenchIcons-0-2-65 wrenchIcons-d3-0-2-139" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d6-0-2-140 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d7-0-2-142 wrenchSpacing-0-2-51 wrenchSpacing-d7-0-2-141"><svg class="wrenchIcons-0-2-65 wrenchIcons-d4-0-2-143" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d3-0-2-145 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d1-0-2-144" href="/en/getfeedback/channels/" target="_self">Survey channels</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d8-0-2-147 wrenchSpacing-0-2-51 wrenchSpacing-d8-0-2-146"><svg class="wrenchIcons-0-2-65 wrenchIcons-d5-0-2-148" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d7-0-2-149 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d9-0-2-151 wrenchSpacing-0-2-51 wrenchSpacing-d9-0-2-150"><svg class="wrenchIcons-0-2-65 wrenchIcons-d6-0-2-152" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d6-0-2-154 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d2-0-2-153" href="/en/getfeedback/channels/" target="_self">Email</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d10-0-2-156 wrenchSpacing-0-2-51 wrenchSpacing-d10-0-2-155"><svg class="wrenchIcons-0-2-65 wrenchIcons-d7-0-2-157" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><p class="smHelp-background-0-2-158 smHelp-background-d0-0-2-161 smHelp-dropCap-0-2-159 smHelp-dropCap-d3-0-2-162 smHelp-paragraph-0-2-160 smHelp-paragraph-d4-0-2-163 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d0-0-2-165 smHelp-lastLinkText-0-2-123">Automated Emails with Zendesk</p></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d29-0-2-172" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d35-0-2-173 smHelp-addFlex-0-2-36 smHelp-addFlex-d2-0-2-171"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d30-0-2-175 smHelp-addFlex-0-2-42 smHelp-addFlex-d5-0-2-174"><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d0-0-2-169 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d1-0-2-170 smHelp-articleHeading-0-2-3" id=""><h5><div class="wrenchBox-0-2-53 wrenchBox-d11-0-2-177 wrenchSpacing-0-2-51 wrenchSpacing-d11-0-2-176"><div class="wrenchBox-0-2-53 wrenchBox-d12-0-2-179 wrenchSpacing-0-2-51 wrenchSpacing-d12-0-2-178"><svg class="" fill="#258060" height="16" viewBox="0 0 20 20" width="16"><path d="m13.2625.5625c-1.0375-.3625-2.15-.5625-3.3-.5625-.9125 0-1.7875.125-2.625.35-2.625.7125-5.2625 2.8625-5.9625 5.575-.3125 1.2125-.275 2.4625.35 3.5625.1125.2.25.4.3875.5875.1625.225.3375.425.5375.6125.2875.275.6.5125.9375.725 1.1875.7125 2.5875.925 3.9375.5875 1.625-.4 2.925-1.55 3.55-3.075h-2.7c-.1125 0-.2125-.1-.2125-.2125v-1.7875c0-.1125.1-.2125.2125-.2125h6.3875c.1125 0 .2125.1.2125.2125v6.75c0 .1125-.1.2125-.2125.2125h-1.7875c-.1125 0-.2125-.1-.2125-.2125v-3.1125c-.9875 1.7625-2.6625 3.075-4.6875 3.5875-.6125.15-1.225.225-1.825.225-1.325 0-2.6375-.3625-3.8-1.0625-.5-.3-.9625-.65-1.375-1.05-.05-.05-.1-.1-.15-.1625-.35-.35-.6625-.75-.925-1.1625.475 5.075 4.75 9.0625 9.9625 9.0625 5.525 0 10-4.475 10-10 0-4.3625-2.8-8.075-6.7-9.4375z" fill="#258060"></path></svg></div>GetFeedback</div></h5></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d41-0-2-183" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d47-0-2-184 smHelp-addFlex-0-2-36 smHelp-addFlex-d3-0-2-182"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d36-0-2-186 smHelp-addFlex-0-2-42 smHelp-addFlex-d6-0-2-185"><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d2-0-2-180 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d3-0-2-181 smHelp-articleTitle-0-2-4" id=""><h1>Automated Emails with Zendesk</h1></div></div></div></div><div class="smHelp-chapterNavMobile-0-2-187"><ul class="smHelp-chapterNavListMobile-0-2-116"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#before">Before You Start</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#details">Complete Zendesk Details</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#placeholders">Add Zendesk Placeholders</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#email">Complete Email Details</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#add-content">Add Email Content</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#setup">Finish Your Setup in Zendesk</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#troubleshoot">Troubleshooting Emails Not Sending</a></li></ul></div><div data-swiftype-index="true" data-swiftype-name="body" data-swiftype-type="text"><div class="smHelp-mdsBannerWrapper-0-2-189 smHelp-mdsBannerWrapper-d0-0-2-191"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d53-0-2-193"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d59-0-2-194 smHelp-addFlex-0-2-36 smHelp-addFlex-d4-0-2-192"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d42-0-2-196 smHelp-addFlex-0-2-42 smHelp-addFlex-d7-0-2-195"><div class="smHelp-mdsBanner-0-2-188 "><div class="wrenchSlide-0-2-205 smHelp-wrenchSlide-d0-0-2-215"><div class="wrenchBanner-0-2-197 wrenchBanner-d0-0-2-201" role="status" tabindex="0" aria-describedby="banner244078"><div class="wrenchBannerIcon-0-2-200 wrenchBannerIcon-d3-0-2-204"><svg class="wrenchIcons-0-2-65 wrenchIcons-d8-0-2-225" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="upgrade icon." role="img"><g><path d="M8.002 0a4.01 4.01 0 0 1 3.993 3.811l.005.2v1.997l1.951.004c.541 0 .986.41 1.043.936l.006.114v7.887c0 .542-.41.988-.936 1.045L13.95 16H2.05a1.05 1.05 0 0 1-1.044-.936L1 14.949V7.046c0-.542.41-.988.936-1.045l.114-.006L4 5.997V3.993A3.993 3.993 0 0 1 7.792.005L8.002 0zM2.5 7.496V14.5h11V7.511l-11-.015zM8 8.984a.75.75 0 0 1 .743.649l.007.102v2.503a.75.75 0 0 1-1.493.102l-.007-.102V9.735a.75.75 0 0 1 .75-.75zm0-7.483A2.494 2.494 0 0 0 5.505 3.83l-.005.163V6l5 .007V4.011a2.51 2.51 0 0 0-2.336-2.504L8 1.5z"></path></g></svg></div><div class="wrenchBannerBody-0-2-198 wrenchBannerBody-d1-0-2-202" id="banner244078"><p class="smHelp-background-0-2-158 smHelp-background-d5-0-2-226 smHelp-dropCap-0-2-159 smHelp-dropCap-d8-0-2-227 smHelp-paragraph-0-2-160 smHelp-paragraph-d9-0-2-228 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d3-0-2-229 "><strong>Essentials feature</strong>: Available on Essentials, Pro, and Ultimate plans.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d65-0-2-235"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d71-0-2-236 smHelp-addFlex-0-2-36 smHelp-addFlex-d5-0-2-234"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d48-0-2-238 smHelp-addFlex-0-2-42 smHelp-addFlex-d8-0-2-237"><p class="smHelp-background-0-2-158 smHelp-background-d10-0-2-230 smHelp-dropCap-0-2-159 smHelp-dropCap-d13-0-2-231 smHelp-paragraph-0-2-160 smHelp-paragraph-d14-0-2-232 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d6-0-2-233 "><strong>Zendesk Automation</strong> lets you send customers a survey automatically after a ticket’s status changes in Zendesk. It’s designed for CX leaders who use Zendesk to manage customer experience across support and success touchpoints.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d77-0-2-242" id="before"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d83-0-2-243 smHelp-addFlex-0-2-36 smHelp-addFlex-d6-0-2-241"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d54-0-2-245 smHelp-addFlex-0-2-42 smHelp-addFlex-d9-0-2-244"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d6-0-2-239 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d7-0-2-240 " id="before"><h2>Before You Start</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d89-0-2-251"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d95-0-2-252 smHelp-addFlex-0-2-36 smHelp-addFlex-d7-0-2-250"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d60-0-2-254 smHelp-addFlex-0-2-42 smHelp-addFlex-d10-0-2-253"><p class="smHelp-background-0-2-158 smHelp-background-d15-0-2-246 smHelp-dropCap-0-2-159 smHelp-dropCap-d18-0-2-247 smHelp-paragraph-0-2-160 smHelp-paragraph-d19-0-2-248 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d9-0-2-249 ">Before using Zendesk Automation, go to <strong>Integrations</strong> (under your settings in Insights) and add a Zendesk connection. Learn more about <a href="/en/getfeedback/zendesk/connect-to-zendesk/">connecting to Zendesk</a></p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d101-0-2-260"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d107-0-2-261 smHelp-addFlex-0-2-36 smHelp-addFlex-d8-0-2-259"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d66-0-2-263 smHelp-addFlex-0-2-42 smHelp-addFlex-d11-0-2-262"><p class="smHelp-background-0-2-158 smHelp-background-d20-0-2-255 smHelp-dropCap-0-2-159 smHelp-dropCap-d23-0-2-256 smHelp-paragraph-0-2-160 smHelp-paragraph-d24-0-2-257 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d12-0-2-258 ">When you’re done, return to Zendesk Automation in GetFeedback Direct to complete the following steps:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d113-0-2-267" id="details"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d119-0-2-268 smHelp-addFlex-0-2-36 smHelp-addFlex-d9-0-2-266"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d72-0-2-270 smHelp-addFlex-0-2-42 smHelp-addFlex-d12-0-2-269"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d10-0-2-264 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d11-0-2-265 " id="details"><h2>Complete Zendesk Details</h2></div></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-189 smHelp-mdsBannerWrapper-d1-0-2-271"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d125-0-2-273"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d131-0-2-274 smHelp-addFlex-0-2-36 smHelp-addFlex-d10-0-2-272"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d78-0-2-276 smHelp-addFlex-0-2-42 smHelp-addFlex-d13-0-2-275"><div class="smHelp-mdsBanner-0-2-188 "><div class="wrenchSlide-0-2-205 smHelp-wrenchSlide-d10-0-2-281"><div class="wrenchBanner-0-2-197 wrenchBanner-d4-0-2-277" role="alert" tabindex="0" aria-describedby="banner244079"><div class="wrenchBannerIcon-0-2-200 wrenchBannerIcon-d7-0-2-280"><svg class="wrenchIcons-0-2-65 wrenchIcons-d9-0-2-291" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="warning icon." role="img"><g><path d="M8.496.136a1 1 0 0 1 .361.36l7.005 12.002A.998.998 0 0 1 14.998 14H1a1 1 0 0 1-.864-1.502L7.129.497A1 1 0 0 1 8.496.136zM8 10.755c-.38 0-.693.279-.743.641l-.007.101v.26l.007.101c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1v-.26l-.007-.102A.748.748 0 0 0 8 10.755zM8 3.5c-.38 0-.693.28-.743.642l-.007.1v4.545l.007.1c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1V4.243l-.007-.101A.748.748 0 0 0 8 3.5z"></path></g></svg></div><div class="wrenchBannerBody-0-2-198 wrenchBannerBody-d5-0-2-278" id="banner244079"><p class="smHelp-background-0-2-158 smHelp-background-d25-0-2-292 smHelp-dropCap-0-2-159 smHelp-dropCap-d28-0-2-293 smHelp-paragraph-0-2-160 smHelp-paragraph-d29-0-2-294 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d15-0-2-295 ">Build your automation in the <strong>Live</strong> version of your survey. When you publish your survey, any Draft settings will be erased and can’t be recovered. Your Draft settings won't be published to the Live email.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d137-0-2-301"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d143-0-2-302 smHelp-addFlex-0-2-36 smHelp-addFlex-d11-0-2-300"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d84-0-2-304 smHelp-addFlex-0-2-42 smHelp-addFlex-d14-0-2-303"><p class="smHelp-background-0-2-158 smHelp-background-d30-0-2-296 smHelp-dropCap-0-2-159 smHelp-dropCap-d33-0-2-297 smHelp-paragraph-0-2-160 smHelp-paragraph-d34-0-2-298 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d18-0-2-299 ">You’ll need to set both a draft connection (for your <a href="/en/getfeedback/builder/preview-draft-mode/">draft survey</a>) and a live connection (for your live survey) before you can proceed. If you’d like, you can use the same Zendesk connection for both. To set your connections, go to your survey and select <strong>Settings</strong>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d149-0-2-310"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d155-0-2-311 smHelp-addFlex-0-2-36 smHelp-addFlex-d12-0-2-309"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d90-0-2-313 smHelp-addFlex-0-2-42 smHelp-addFlex-d15-0-2-312"><p class="smHelp-background-0-2-158 smHelp-background-d35-0-2-305 smHelp-dropCap-0-2-159 smHelp-dropCap-d38-0-2-306 smHelp-paragraph-0-2-160 smHelp-paragraph-d39-0-2-307 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d21-0-2-308 ">Once this is done, return to Zendesk Automation and confirm that the connections selected for your draft and live automations are the ones you want to use. In the dropdown <strong>Object that triggers your survey</strong>, select <strong>Ticket</strong>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d161-0-2-317" id="placeholders"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d167-0-2-318 smHelp-addFlex-0-2-36 smHelp-addFlex-d13-0-2-316"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d96-0-2-320 smHelp-addFlex-0-2-42 smHelp-addFlex-d16-0-2-319"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d14-0-2-314 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d15-0-2-315 " id="placeholders"><h2>Add Zendesk Placeholders</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d173-0-2-326"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d179-0-2-327 smHelp-addFlex-0-2-36 smHelp-addFlex-d14-0-2-325"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d102-0-2-329 smHelp-addFlex-0-2-42 smHelp-addFlex-d17-0-2-328"><p class="smHelp-background-0-2-158 smHelp-background-d40-0-2-321 smHelp-dropCap-0-2-159 smHelp-dropCap-d43-0-2-322 smHelp-paragraph-0-2-160 smHelp-paragraph-d44-0-2-323 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d24-0-2-324 "><a rel="noreferrer noopener" target="_blank" href="https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference">Placeholders</a> pull in data from Zendesk, such as agent name (assignee) or ticket type. </p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d185-0-2-335"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d191-0-2-336 smHelp-addFlex-0-2-36 smHelp-addFlex-d15-0-2-334"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d108-0-2-338 smHelp-addFlex-0-2-42 smHelp-addFlex-d18-0-2-337"><p class="smHelp-background-0-2-158 smHelp-background-d45-0-2-330 smHelp-dropCap-0-2-159 smHelp-dropCap-d48-0-2-331 smHelp-paragraph-0-2-160 smHelp-paragraph-d49-0-2-332 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d27-0-2-333 ">Add placeholders from Zendesk to help you: </p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d197-0-2-350"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d203-0-2-351 smHelp-addFlex-0-2-36 smHelp-addFlex-d16-0-2-349"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d114-0-2-353 smHelp-addFlex-0-2-42 smHelp-addFlex-d19-0-2-352"><div class="smHelp-listStyles-0-2-341 smHelp-listStyles-d2-0-2-347 smHelp-listWrapper-0-2-344 smHelp-listWrapper-d3-0-2-348 smHelp-list-0-2-340 smHelp-list-d1-0-2-346 smHelp-listMdMediaQuery-0-2-342 smHelp-listTypography-0-2-343 smHelp-addonClassName-0-2-339 smHelp-addonClassName-d0-0-2-345"><ul><li>analyze response data with custom filtered views (such as creating dashboards per agent)</li><li>personalize email content</li><li>trigger follow-up actions and notifications inside GetFeedback </li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d209-0-2-357" id="email"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d215-0-2-358 smHelp-addFlex-0-2-36 smHelp-addFlex-d17-0-2-356"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d120-0-2-360 smHelp-addFlex-0-2-42 smHelp-addFlex-d20-0-2-359"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d18-0-2-354 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d19-0-2-355 " id="email"><h2>Complete Email Details</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d221-0-2-366"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d227-0-2-367 smHelp-addFlex-0-2-36 smHelp-addFlex-d18-0-2-365"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d126-0-2-369 smHelp-addFlex-0-2-42 smHelp-addFlex-d21-0-2-368"><p class="smHelp-background-0-2-158 smHelp-background-d50-0-2-361 smHelp-dropCap-0-2-159 smHelp-dropCap-d53-0-2-362 smHelp-paragraph-0-2-160 smHelp-paragraph-d54-0-2-363 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d30-0-2-364 ">To complete your email template, add the following details:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d233-0-2-375"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d239-0-2-376 smHelp-addFlex-0-2-36 smHelp-addFlex-d19-0-2-374"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d132-0-2-378 smHelp-addFlex-0-2-42 smHelp-addFlex-d22-0-2-377"><div class="smHelp-listStyles-0-2-341 smHelp-listStyles-d6-0-2-372 smHelp-listWrapper-0-2-344 smHelp-listWrapper-d7-0-2-373 smHelp-list-0-2-340 smHelp-list-d5-0-2-371 smHelp-listMdMediaQuery-0-2-342 smHelp-listTypography-0-2-343 smHelp-addonClassName-0-2-339 smHelp-addonClassName-d4-0-2-370"><ul><li><strong>Recipient name</strong>. Select <strong>Requester Name </strong>or <strong>Requester First Name</strong>.</li><li><strong>Recipient email</strong>. Select <strong>Requester Email</strong>.</li><li><strong>Subject</strong>. Enter a subject line for your email. <ul><li>After you add Zendesk placeholders, selecting this field will reveal a <strong>Personalize</strong> option to help you add specific placeholders, such as Requester First Name or Title. </li></ul></li><li><strong>Call to action</strong>. Select the survey question you want to embed in the email. We recommend using Question 1. </li><li><strong>Sender name</strong>. Add a name to appear in the “From” section of your email, such as “John Smith” or “Acme Support Team.”</li><li>Choose your <strong>Call to action</strong>. Embed a button or embed a survey question directly in your email.<ul><li>If you choose a survey question, we recommend using the first question. If you use a later question, the survey still opens in the browser on the first question.</li></ul></li><li>Enter an email <strong>Subject</strong> line that’s clear and concise.</li><li>Enter your <strong>Sender name</strong>. This is the name that displays in the From field on the email.</li><li>Select your <strong>Sender email</strong>. This includes two parts:<ul><li><strong>Your company, brand, or account name</strong>. This should be anything that’s easily recognizable to your customers, such as the name of your company or “support.” Learn more about <a rel="noreferrer noopener" target="_blank" href="https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business">complying with spam policies</a></li><li><strong>Your email domain</strong>. You can select one of our default domains or your own custom domain.<ul><li>If you use the default address, the reply-to address will be your GetFeedback login email, and people may be able to see and reply to your personal address.</li><li>If you use a custom email domain, you can use the Sender email as the reply-to address. Select your custom domain, then check the box to set your custom email address as the reply-to address. Learn how to <a href="/en/getfeedback/channels/email-custom-domains/">request a custom domain</a></li></ul></li></ul></li></ul></div></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-189 smHelp-mdsBannerWrapper-d2-0-2-379"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d245-0-2-381"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d251-0-2-382 smHelp-addFlex-0-2-36 smHelp-addFlex-d20-0-2-380"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d138-0-2-384 smHelp-addFlex-0-2-42 smHelp-addFlex-d23-0-2-383"><div class="smHelp-mdsBanner-0-2-188 "><div class="wrenchSlide-0-2-205 smHelp-wrenchSlide-d20-0-2-389"><div class="wrenchBanner-0-2-197 wrenchBanner-d8-0-2-385" role="alert" tabindex="0" aria-describedby="banner244080"><div class="wrenchBannerIcon-0-2-200 wrenchBannerIcon-d11-0-2-388"><svg class="wrenchIcons-0-2-65 wrenchIcons-d10-0-2-399" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="warning icon." role="img"><g><path d="M8.496.136a1 1 0 0 1 .361.36l7.005 12.002A.998.998 0 0 1 14.998 14H1a1 1 0 0 1-.864-1.502L7.129.497A1 1 0 0 1 8.496.136zM8 10.755c-.38 0-.693.279-.743.641l-.007.101v.26l.007.101c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1v-.26l-.007-.102A.748.748 0 0 0 8 10.755zM8 3.5c-.38 0-.693.28-.743.642l-.007.1v4.545l.007.1c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1V4.243l-.007-.101A.748.748 0 0 0 8 3.5z"></path></g></svg></div><div class="wrenchBannerBody-0-2-198 wrenchBannerBody-d9-0-2-386" id="banner244080"><p class="smHelp-background-0-2-158 smHelp-background-d55-0-2-400 smHelp-dropCap-0-2-159 smHelp-dropCap-d58-0-2-401 smHelp-paragraph-0-2-160 smHelp-paragraph-d59-0-2-402 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d33-0-2-403 "><strong>Don't use accented characters</strong> (such as é or á) in the account name. Special characters will cause the email to fail.<br/><strong>Don’t add the email domain to the account name</strong> (such as @getfeedback.com). You’ll select the domain after entering a name. If you add the domain to the name, your email will fail.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d257-0-2-409"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d263-0-2-410 smHelp-addFlex-0-2-36 smHelp-addFlex-d21-0-2-408"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d144-0-2-412 smHelp-addFlex-0-2-42 smHelp-addFlex-d24-0-2-411"><div class="smHelp-listStyles-0-2-341 smHelp-listStyles-d10-0-2-406 smHelp-listWrapper-0-2-344 smHelp-listWrapper-d11-0-2-407 smHelp-list-0-2-340 smHelp-list-d9-0-2-405 smHelp-listMdMediaQuery-0-2-342 smHelp-listTypography-0-2-343 smHelp-addonClassName-0-2-339 smHelp-addonClassName-d8-0-2-404"><ul><li><strong>Allow recipients to access the survey for</strong>. Set how long you’d like the recipient to be able to view and take the survey. <ul><li>To make sure mappings are successful, choose a time frame that’s shorter than the time it takes your Zendesk tickets to <a rel="noreferrer noopener" target="_blank" href="https://support.zendesk.com/hc/en-us/articles/4408883475354-Why-do-solved-tickets-change-to-a-closed-status-">change from solved to closed</a>. By default, your Zendesk tickets <a rel="noreferrer noopener" target="_blank" href="https://support.zendesk.com/hc/en-us/articles/4408835051546#topic_44p_cty_5t">close after 4 days</a>. You can change this to up to 28 days in Zendesk Admin Center.</li></ul></li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d269-0-2-416" id="add-content"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d275-0-2-417 smHelp-addFlex-0-2-36 smHelp-addFlex-d22-0-2-415"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d150-0-2-419 smHelp-addFlex-0-2-42 smHelp-addFlex-d25-0-2-418"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d22-0-2-413 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d23-0-2-414 " id="add-content"><h2>Add Email Content</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d281-0-2-425"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d287-0-2-426 smHelp-addFlex-0-2-36 smHelp-addFlex-d23-0-2-424"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d156-0-2-428 smHelp-addFlex-0-2-42 smHelp-addFlex-d26-0-2-427"><p class="smHelp-background-0-2-158 smHelp-background-d60-0-2-420 smHelp-dropCap-0-2-159 smHelp-dropCap-d63-0-2-421 smHelp-paragraph-0-2-160 smHelp-paragraph-d64-0-2-422 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d36-0-2-423 ">You can further personalize your email template by adding optional content:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d293-0-2-434"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d299-0-2-435 smHelp-addFlex-0-2-36 smHelp-addFlex-d24-0-2-433"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d162-0-2-437 smHelp-addFlex-0-2-42 smHelp-addFlex-d27-0-2-436"><div class="smHelp-listStyles-0-2-341 smHelp-listStyles-d14-0-2-431 smHelp-listWrapper-0-2-344 smHelp-listWrapper-d15-0-2-432 smHelp-list-0-2-340 smHelp-list-d13-0-2-430 smHelp-listMdMediaQuery-0-2-342 smHelp-listTypography-0-2-343 smHelp-addonClassName-0-2-339 smHelp-addonClassName-d12-0-2-429"><ul><li><strong>Add a logo</strong>. Upload an image to appear at the top of your email.</li><li><strong>Add an optional greeting</strong>. Personalize your greeting with placeholders, such as the recipient’s first name.</li><li><strong>Add an optional message</strong>. Personalize your opening message with placeholders, such as the ID of the Zendesk ticket.</li><li><strong>Add an optional footer message and links</strong>. Enter custom footer text and links, such as to your privacy policy or terms of use.</li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d305-0-2-443"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d311-0-2-444 smHelp-addFlex-0-2-36 smHelp-addFlex-d25-0-2-442"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d168-0-2-446 smHelp-addFlex-0-2-42 smHelp-addFlex-d28-0-2-445"><p class="smHelp-background-0-2-158 smHelp-background-d65-0-2-438 smHelp-dropCap-0-2-159 smHelp-dropCap-d68-0-2-439 smHelp-paragraph-0-2-160 smHelp-paragraph-d69-0-2-440 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d39-0-2-441 ">Select <strong>Save and continue</strong>. Now, you’ll need to finish the setup in Zendesk.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d317-0-2-450" id="setup"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d323-0-2-451 smHelp-addFlex-0-2-36 smHelp-addFlex-d26-0-2-449"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d174-0-2-453 smHelp-addFlex-0-2-42 smHelp-addFlex-d29-0-2-452"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d26-0-2-447 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d27-0-2-448 " id="setup"><h2>Finish Your Setup in Zendesk</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d329-0-2-459"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d335-0-2-460 smHelp-addFlex-0-2-36 smHelp-addFlex-d27-0-2-458"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d180-0-2-462 smHelp-addFlex-0-2-42 smHelp-addFlex-d30-0-2-461"><p class="smHelp-background-0-2-158 smHelp-background-d70-0-2-454 smHelp-dropCap-0-2-159 smHelp-dropCap-d73-0-2-455 smHelp-paragraph-0-2-160 smHelp-paragraph-d74-0-2-456 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d42-0-2-457 ">In your Zendesk account, set up your webhook and create an automation or trigger to send your surveys. You’ll need the endpoint URL and JSON provided when you set up your email in GetFeedback.</p></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-189 smHelp-mdsBannerWrapper-d3-0-2-463"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d341-0-2-465"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d347-0-2-466 smHelp-addFlex-0-2-36 smHelp-addFlex-d28-0-2-464"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d186-0-2-468 smHelp-addFlex-0-2-42 smHelp-addFlex-d31-0-2-467"><div class="smHelp-mdsBanner-0-2-188 "><div class="wrenchSlide-0-2-205 smHelp-wrenchSlide-d30-0-2-473"><div class="wrenchBanner-0-2-197 wrenchBanner-d12-0-2-469" role="status" tabindex="0" aria-describedby="banner244081"><div class="wrenchBannerIcon-0-2-200 wrenchBannerIcon-d15-0-2-472"><svg class="wrenchIcons-0-2-65 wrenchIcons-d11-0-2-483" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-198 wrenchBannerBody-d13-0-2-470" id="banner244081"><p class="smHelp-background-0-2-158 smHelp-background-d75-0-2-484 smHelp-dropCap-0-2-159 smHelp-dropCap-d78-0-2-485 smHelp-paragraph-0-2-160 smHelp-paragraph-d79-0-2-486 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d45-0-2-487 ">Triggers fire immediately after conditions are met, and <a rel="noreferrer noopener" target="_blank" href="https://support.zendesk.com/hc/en-us/articles/4408832701850-About-automations-and-how-they-work">automations use a delay</a>. You can use either a trigger or automation to send your survey.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d353-0-2-493"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d359-0-2-494 smHelp-addFlex-0-2-36 smHelp-addFlex-d29-0-2-492"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d192-0-2-496 smHelp-addFlex-0-2-42 smHelp-addFlex-d32-0-2-495"><div class="smHelp-listStyles-0-2-341 smHelp-listStyles-d18-0-2-490 smHelp-listWrapper-0-2-344 smHelp-listWrapper-d19-0-2-491 smHelp-list-0-2-340 smHelp-list-d17-0-2-489 smHelp-listMdMediaQuery-0-2-342 smHelp-listTypography-0-2-343 smHelp-addonClassName-0-2-339 smHelp-addonClassName-d16-0-2-488"><ol start="1"><li><strong>Create a Zendesk webhook. </strong>Ask your admin to <a rel="noreferrer noopener" target="_blank" href="https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-in-Admin-Center">create a webhook</a> in Zendesk using the endpoint URL provided. This webhook talks to GetFeedback, telling GetFeedback when it’s time to send your survey.<ul><li>Make sure to change the request method to <strong>POST</strong>.</li><li>Leave the request format as <strong>JSON</strong>.</li><li>For authentication, select <strong>None</strong>. When Zendesk sends data back to our webhook, it includes a unique identifier for your survey. No additional authentication is needed.</li><li>Skip the option to test the connection.</li><li>Select <strong>Create</strong> at the bottom.</li><li>Select <strong>Complete Setup</strong>.</li><li>Select <strong>Leave without connecting</strong>. The connection will be established in Step 2.</li></ul></li><li><strong>Create a Zendesk trigger or automation.</strong>Copy the JSON and share it with your admin so they can <a rel="noreferrer noopener" target="_blank" href="https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-in-Admin-Center">connect your active webhook to a support trigger or automation</a>. The trigger or automation monitors for changes to your Zendesk tickets. When certain conditions are met, it notifies the webhook, which alerts GetFeedback that it’s time to send your survey. Both triggers and automations serve the same purpose, but automations introduce a delay.</li></ol></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d365-0-2-502"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d371-0-2-503 smHelp-addFlex-0-2-36 smHelp-addFlex-d30-0-2-501"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d198-0-2-505 smHelp-addFlex-0-2-42 smHelp-addFlex-d33-0-2-504"><p class="smHelp-background-0-2-158 smHelp-background-d80-0-2-497 smHelp-dropCap-0-2-159 smHelp-dropCap-d83-0-2-498 smHelp-paragraph-0-2-160 smHelp-paragraph-d84-0-2-499 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d48-0-2-500 "><strong>For triggers:</strong></p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d377-0-2-511"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d383-0-2-512 smHelp-addFlex-0-2-36 smHelp-addFlex-d31-0-2-510"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d204-0-2-514 smHelp-addFlex-0-2-42 smHelp-addFlex-d34-0-2-513"><div class="smHelp-listStyles-0-2-341 smHelp-listStyles-d22-0-2-508 smHelp-listWrapper-0-2-344 smHelp-listWrapper-d23-0-2-509 smHelp-list-0-2-340 smHelp-list-d21-0-2-507 smHelp-listMdMediaQuery-0-2-342 smHelp-listTypography-0-2-343 smHelp-addonClassName-0-2-339 smHelp-addonClassName-d20-0-2-506"><ul><li>Under <strong>Meet ALL of the following conditions</strong>, select <strong>Add condition</strong>. Then select <strong>Status</strong>, <strong>Changed to</strong>, and <strong>Solved</strong> from the dropdowns.</li><li>Add a second condition of the same type by selecting <strong>Status</strong>, <strong>Less than</strong>, and <strong>Closed</strong> from the dropdowns.</li><li>If you’d like, you can add more conditions to only send surveys to certain types of customers or tickets. </li><li>Under <strong>Actions</strong>, select <strong>Add action</strong>. Then select <strong>Notify active webhook</strong>, as well as the webhook that you created in Step 1.</li><li>In the JSON body, paste the JSON you copied from GetFeedback.</li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d389-0-2-520"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d395-0-2-521 smHelp-addFlex-0-2-36 smHelp-addFlex-d32-0-2-519"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d210-0-2-523 smHelp-addFlex-0-2-42 smHelp-addFlex-d35-0-2-522"><p class="smHelp-background-0-2-158 smHelp-background-d85-0-2-515 smHelp-dropCap-0-2-159 smHelp-dropCap-d88-0-2-516 smHelp-paragraph-0-2-160 smHelp-paragraph-d89-0-2-517 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d51-0-2-518 "><strong>For automations:</strong></p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d401-0-2-529"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d407-0-2-530 smHelp-addFlex-0-2-36 smHelp-addFlex-d33-0-2-528"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d216-0-2-532 smHelp-addFlex-0-2-42 smHelp-addFlex-d36-0-2-531"><div class="smHelp-listStyles-0-2-341 smHelp-listStyles-d26-0-2-526 smHelp-listWrapper-0-2-344 smHelp-listWrapper-d27-0-2-527 smHelp-list-0-2-340 smHelp-list-d25-0-2-525 smHelp-listMdMediaQuery-0-2-342 smHelp-listTypography-0-2-343 smHelp-addonClassName-0-2-339 smHelp-addonClassName-d24-0-2-524"><ul><li>Under <strong>Meet all of the following conditions</strong>, add a condition by selecting <strong>Ticket: Status</strong>, <strong>Less than</strong>, and <strong>Closed</strong> from the dropdowns.</li><li>Select <strong>+</strong> and add a second condition by selecting <strong>Ticket: Hours since solved</strong>, <strong>Is</strong>, and <strong>24</strong> (or your preferred delay, in hours).</li><li>If you’d like, you can add more conditions to only send surveys to certain types of customers or tickets. </li><li>Under <strong>Perform these actions</strong>, select <strong>Notifications: Notify active webhook</strong>. Then select the webhook that you created in Step 1.</li><li>In the JSON body, paste the JSON you copied from GetFeedback.</li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d413-0-2-536" id="troubleshoot"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d419-0-2-537 smHelp-addFlex-0-2-36 smHelp-addFlex-d34-0-2-535"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d222-0-2-539 smHelp-addFlex-0-2-42 smHelp-addFlex-d37-0-2-538"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d30-0-2-533 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d31-0-2-534 " id="troubleshoot"><h2>Troubleshooting Emails Not Sending</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d425-0-2-545"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d431-0-2-546 smHelp-addFlex-0-2-36 smHelp-addFlex-d35-0-2-544"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d228-0-2-548 smHelp-addFlex-0-2-42 smHelp-addFlex-d38-0-2-547"><p class="smHelp-background-0-2-158 smHelp-background-d90-0-2-540 smHelp-dropCap-0-2-159 smHelp-dropCap-d93-0-2-541 smHelp-paragraph-0-2-160 smHelp-paragraph-d94-0-2-542 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d54-0-2-543 ">If you set up your automation but your survey isn’t being sent, you may need to change your settings in GetFeedback or Zendesk. There are a few things you can do to understand the problem:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d437-0-2-554"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d443-0-2-555 smHelp-addFlex-0-2-36 smHelp-addFlex-d36-0-2-553"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d234-0-2-557 smHelp-addFlex-0-2-42 smHelp-addFlex-d39-0-2-556"><div class="smHelp-listStyles-0-2-341 smHelp-listStyles-d30-0-2-551 smHelp-listWrapper-0-2-344 smHelp-listWrapper-d31-0-2-552 smHelp-list-0-2-340 smHelp-list-d29-0-2-550 smHelp-listMdMediaQuery-0-2-342 smHelp-listTypography-0-2-343 smHelp-addonClassName-0-2-339 smHelp-addonClassName-d28-0-2-549"><ol start="1"><li>Check your email in GetFeedback.<ol><li>In Zendesk Automation, make sure you have a placeholder for <strong>Recipient name</strong> and <strong>Recipient email</strong>. If these placeholders are missing, GetFeedback may not be able to find the person to send the survey to.</li><li>If your email is set up correctly, you may need to check your automation and webhook in Zendesk.</li></ol></li><li>If you created an automation in Zendesk to send your survey, check the automation criteria in Zendesk.<ol><li>Automations run once every hour. If it has been less than an hour since the conditions were met, you may need to wait for the automation to fire.</li><li>On the Automations page, check the <strong>Usage</strong> column to see how many times your automation has run. If the number is 0, you may need to fix your automation to make it run.</li><li>Open your automation and select Preview match for the conditions above. If the conditions don’t match any tickets, they may be too strict. Try adjusting the conditions to make sure your conditions match the tickets you want.</li></ol></li><li>If your automation is working, check the webhook in Zendesk.<ol><li>Go to your webhook’s Activity log and check the Response Status. If the status is Failed, you may need to adjust your webhook.</li></ol></li></ol></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d449-0-2-563"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d455-0-2-564 smHelp-addFlex-0-2-36 smHelp-addFlex-d37-0-2-562"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d240-0-2-566 smHelp-addFlex-0-2-42 smHelp-addFlex-d40-0-2-565"><p class="smHelp-background-0-2-158 smHelp-background-d95-0-2-558 smHelp-dropCap-0-2-159 smHelp-dropCap-d98-0-2-559 smHelp-paragraph-0-2-160 smHelp-paragraph-d99-0-2-560 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d57-0-2-561 ">If everything is set up correctly but surveys still aren’t being sent, <a href="/en/contact/#getfeedback">contact us</a>.</p></div></div></div></div><div class="smHelp-getFeedbackWidget-0-2-567" ub-in-page="5de8111e93906e052b36a185"></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d8-0-2-572 "><div class="smHelp-relatedArticlesBorder-0-2-568"></div><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d34-0-2-573 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d35-0-2-574 smHelp-relatedArticlesHeader-0-2-569" id=""><h2>Related Articles</h2></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d461-0-2-576"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d467-0-2-577 smHelp-addFlex-0-2-36 smHelp-addFlex-d38-0-2-575"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d246-0-2-579 smHelp-addFlex-0-2-42 smHelp-addFlex-d41-0-2-578"><div class="smHelp-relatedArticlesCard-0-2-570"><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d9-0-2-581 smHelp-articleLink-0-2-571 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d3-0-2-580" href="/en/getfeedback/account/sharing-surveys/" target="_self"><span>Sharing and Transferring Surveys</span></a></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d252-0-2-583 smHelp-addFlex-0-2-42 smHelp-addFlex-d42-0-2-582"><div class="smHelp-relatedArticlesCard-0-2-570"><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d12-0-2-585 smHelp-articleLink-0-2-571 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d4-0-2-584" href="/en/getfeedback/salesforce/salesforce-column-error/" target="_self"><span>Error: “No such column” in Salesforce</span></a></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d258-0-2-587 smHelp-addFlex-0-2-42 smHelp-addFlex-d43-0-2-586"><div class="smHelp-relatedArticlesCard-0-2-570"><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d15-0-2-589 smHelp-articleLink-0-2-571 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d5-0-2-588" href="/en/getfeedback/salesforce/getting-started-getfeedback-salesforce/" target="_self"><span>Getting Started with GetFeedback for 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Zendesk","link":"https://help.surveymonkey.com/en/getfeedback/channels/zendesk-automated-emails/","path":"/en/getfeedback/channels/zendesk-automated-emails/","date":"2023-01-31T11:28:24","date_modified":"2024-01-22T16:20:40","excerpt":"Automate emails to trigger surveys based on ticket fields and status. Create either a trigger or a webhook in Zendesk to send your emails. ","content":[{"type":"sm/banner","atts":{"color":"upgrade","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>Essentials feature\u003c/strong>: Available on Essentials, Pro, and Ultimate plans."}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>Zendesk Automation\u003c/strong> lets you send customers a survey automatically after a ticket’s status changes in Zendesk. It’s designed for CX leaders who use Zendesk to manage customer experience across support and success touchpoints.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"before","backgroundColor":"","content":"Before You Start","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Before You Start","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Before using Zendesk Automation, go to \u003cstrong>Integrations\u003c/strong> (under your settings in Insights) and add a Zendesk connection. Learn more about \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/zendesk/connect-to-zendesk/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/getfeedback/zendesk/connect-to-zendesk/\">connecting to Zendesk\u003c/a>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you’re done, return to Zendesk Automation in GetFeedback Direct to complete the following steps:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"details","backgroundColor":"","content":"Complete Zendesk Details","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Complete Zendesk Details","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Build your automation in the \u003cstrong>Live\u003c/strong> version of your survey. When you publish your survey, any Draft settings will be erased and can’t be recovered. Your Draft settings won't be published to the Live email."}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You’ll need to set both a draft connection (for your \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/builder/preview-draft-mode/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/getfeedback/builder/preview-draft-mode/\">draft survey\u003c/a>) and a live connection (for your live survey) before you can proceed. If you’d like, you can use the same Zendesk connection for both. To set your connections, go to your survey and select \u003cstrong>Settings\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Once this is done, return to Zendesk Automation and confirm that the connections selected for your draft and live automations are the ones you want to use. In the dropdown \u003cstrong>Object that triggers your survey\u003c/strong>, select \u003cstrong>Ticket\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"placeholders","backgroundColor":"","content":"Add Zendesk Placeholders","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Add Zendesk Placeholders","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference\" target=\"_blank\" rel=\"noreferrer noopener\">Placeholders\u003c/a> pull in data from Zendesk, such as agent name (assignee) or ticket type. ","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Add placeholders from Zendesk to help you: ","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"analyze response data with custom filtered views (such as creating dashboards per agent)","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"personalize email content","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"trigger follow-up actions and notifications inside GetFeedback ","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"email","backgroundColor":"","content":"Complete Email Details","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Complete Email Details","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To complete your email template, add the following details:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Recipient name\u003c/strong>. Select \u003cstrong>Requester Name \u003c/strong>or \u003cstrong>Requester First Name\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Recipient email\u003c/strong>. Select \u003cstrong>Requester Email\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Subject\u003c/strong>. Enter a subject line for your email. ","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"After you add Zendesk placeholders, selecting this field will reveal a \u003cstrong>Personalize\u003c/strong> option to help you add specific placeholders, such as Requester First Name or Title. ","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Call to action\u003c/strong>. Select the survey question you want to embed in the email. We recommend using Question 1. ","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Sender name\u003c/strong>. Add a name to appear in the “From” section of your email, such as “John Smith” or “Acme Support Team.”","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Choose your \u003cstrong>Call to action\u003c/strong>. Embed a button or embed a survey question directly in your email.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"If you choose a survey question, we recommend using the first question. If you use a later question, the survey still opens in the browser on the first question.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"Enter an email \u003cstrong>Subject\u003c/strong> line that’s clear and concise.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Enter your \u003cstrong>Sender name\u003c/strong>. This is the name that displays in the From field on the email.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select your \u003cstrong>Sender email\u003c/strong>. This includes two parts:","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Your company, brand, or account name\u003c/strong>. This should be anything that’s easily recognizable to your customers, such as the name of your company or “support.” Learn more about \u003ca rel=\"noreferrer noopener\" href=\"https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business\" data-type=\"URL\" data-id=\"https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business\" target=\"_blank\">complying with spam policies\u003c/a>","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Your email domain\u003c/strong>. You can select one of our default domains or your own custom domain.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"If you use the default address, the reply-to address will be your GetFeedback login email, and people may be able to see and reply to your personal address.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you use a custom email domain, you can use the Sender email as the reply-to address. Select your custom domain, then check the box to set your custom email address as the reply-to address. Learn how to \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\">request a custom domain\u003c/a>","showAuth":"all"}}]}]}]}]}]},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>Don't use accented characters\u003c/strong> (such as é or á) in the account name. Special characters will cause the email to fail.\u003cbr>\u003cstrong>Don’t add the email domain to the account name\u003c/strong> (such as @getfeedback.com). You’ll select the domain after entering a name. If you add the domain to the name, your email will fail."}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Allow recipients to access the survey for\u003c/strong>. Set how long you’d like the recipient to be able to view and take the survey. ","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"To make sure mappings are successful, choose a time frame that’s shorter than the time it takes your Zendesk tickets to \u003ca rel=\"noreferrer noopener\" href=\"https://support.zendesk.com/hc/en-us/articles/4408883475354-Why-do-solved-tickets-change-to-a-closed-status-\" target=\"_blank\">change from solved to closed\u003c/a>. By default, your Zendesk tickets \u003ca rel=\"noreferrer noopener\" href=\"https://support.zendesk.com/hc/en-us/articles/4408835051546#topic_44p_cty_5t\" target=\"_blank\">close after 4 days\u003c/a>. You can change this to up to 28 days in Zendesk Admin Center.","showAuth":"all"}}]}]}]},{"type":"mds/heading","atts":{"anchorLink":"add-content","backgroundColor":"","content":"Add Email Content","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Add Email Content","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can further personalize your email template by adding optional content:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add a logo\u003c/strong>. Upload an image to appear at the top of your email.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add an optional greeting\u003c/strong>. Personalize your greeting with placeholders, such as the recipient’s first name.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add an optional message\u003c/strong>. Personalize your opening message with placeholders, such as the ID of the Zendesk ticket.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add an optional footer message and links\u003c/strong>. Enter custom footer text and links, such as to your privacy policy or terms of use.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Select \u003cstrong>Save and continue\u003c/strong>. Now, you’ll need to finish the setup in Zendesk.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"setup","backgroundColor":"","content":"Finish Your Setup in Zendesk","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Finish Your Setup in Zendesk","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"In your Zendesk account, set up your webhook and create an automation or trigger to send your surveys. You’ll need the endpoint URL and JSON provided when you set up your email in GetFeedback.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Triggers fire immediately after conditions are met, and \u003ca rel=\"noreferrer noopener\" href=\"https://support.zendesk.com/hc/en-us/articles/4408832701850-About-automations-and-how-they-work\" data-type=\"URL\" data-id=\"https://support.zendesk.com/hc/en-us/articles/4408832701850-About-automations-and-how-they-work\" target=\"_blank\">automations use a delay\u003c/a>. You can use either a trigger or automation to send your survey."}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Create a Zendesk webhook. \u003c/strong>Ask your admin to \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-in-Admin-Center\" target=\"_blank\" rel=\"noreferrer noopener\">create a webhook\u003c/a> in Zendesk using the endpoint URL provided. This webhook talks to GetFeedback, telling GetFeedback when it’s time to send your survey.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Make sure to change the request method to \u003cstrong>POST\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Leave the request format as \u003cstrong>JSON\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"For authentication, select \u003cstrong>None\u003c/strong>. When Zendesk sends data back to our webhook, it includes a unique identifier for your survey. No additional authentication is needed.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Skip the option to test the connection.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select \u003cstrong>Create\u003c/strong> at the bottom.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select \u003cstrong>Complete Setup\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select \u003cstrong>Leave without connecting\u003c/strong>. The connection will be established in Step 2.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Create a Zendesk trigger or automation.\u003c/strong>Copy the JSON and share it with your admin so they can \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-in-Admin-Center\" target=\"_blank\" rel=\"noreferrer noopener\">connect your active webhook to a support trigger or automation\u003c/a>. The trigger or automation monitors for changes to your Zendesk tickets. When certain conditions are met, it notifies the webhook, which alerts GetFeedback that it’s time to send your survey. Both triggers and automations serve the same purpose, but automations introduce a delay.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>For triggers:\u003c/strong>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Under \u003cstrong>Meet ALL of the following conditions\u003c/strong>, select \u003cstrong>Add condition\u003c/strong>. Then select \u003cstrong>Status\u003c/strong>, \u003cstrong>Changed to\u003c/strong>, and \u003cstrong>Solved\u003c/strong> from the dropdowns.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Add a second condition of the same type by selecting \u003cstrong>Status\u003c/strong>, \u003cstrong>Less than\u003c/strong>, and \u003cstrong>Closed\u003c/strong> from the dropdowns.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you’d like, you can add more conditions to only send surveys to certain types of customers or tickets. ","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Under \u003cstrong>Actions\u003c/strong>, select \u003cstrong>Add action\u003c/strong>. Then select \u003cstrong>Notify active webhook\u003c/strong>, as well as the webhook that you created in Step 1.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"In the JSON body, paste the JSON you copied from GetFeedback.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>For automations:\u003c/strong>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Under \u003cstrong>Meet all of the following conditions\u003c/strong>, add a condition by selecting \u003cstrong>Ticket: Status\u003c/strong>, \u003cstrong>Less than\u003c/strong>, and \u003cstrong>Closed\u003c/strong> from the dropdowns.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select \u003cstrong>+\u003c/strong> and add a second condition by selecting \u003cstrong>Ticket: Hours since solved\u003c/strong>, \u003cstrong>Is\u003c/strong>, and \u003cstrong>24\u003c/strong> (or your preferred delay, in hours).","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you’d like, you can add more conditions to only send surveys to certain types of customers or tickets. ","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Under \u003cstrong>Perform these actions\u003c/strong>, select \u003cstrong>Notifications: Notify active webhook\u003c/strong>. Then select the webhook that you created in Step 1.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"In the JSON body, paste the JSON you copied from GetFeedback.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"troubleshoot","backgroundColor":"","content":"Troubleshooting Emails Not Sending","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Troubleshooting Emails Not Sending","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you set up your automation but your survey isn’t being sent, you may need to change your settings in GetFeedback or Zendesk. There are a few things you can do to understand the problem:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Check your email in GetFeedback.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"In Zendesk Automation, make sure you have a placeholder for \u003cstrong>Recipient name\u003c/strong> and \u003cstrong>Recipient email\u003c/strong>. If these placeholders are missing, GetFeedback may not be able to find the person to send the survey to.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If your email is set up correctly, you may need to check your automation and webhook in Zendesk.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"If you created an automation in Zendesk to send your survey, check the automation criteria in Zendesk.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Automations run once every hour. If it has been less than an hour since the conditions were met, you may need to wait for the automation to fire.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"On the Automations page, check the \u003cstrong>Usage\u003c/strong> column to see how many times your automation has run. If the number is 0, you may need to fix your automation to make it run.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Open your automation and select Preview match for the conditions above. If the conditions don’t match any tickets, they may be too strict. Try adjusting the conditions to make sure your conditions match the tickets you want.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"If your automation is working, check the webhook in Zendesk.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Go to your webhook’s Activity log and check the Response Status. If the status is Failed, you may need to adjust your webhook.","showAuth":"all"}}]}]}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If everything is set up correctly but surveys still aren’t being sent, \u003ca href=\"https://help.surveymonkey.com/en/contact/#getfeedback\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/contact/#getfeedback\">contact us\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}],"product":"getfeedback","seo":{"canonical":"","keywords":"","meta_description":"Automate emails to trigger surveys based on ticket fields and status. Create either a trigger or a webhook in Zendesk to send your emails. ","robots_index":"index","robots_follow":"follow","title":"Automated Emails with Zendesk | SurveyMonkey"},"primary_category":69,"author":{"name":"Marit Luke","image":"https://secure.gravatar.com/avatar/422f51fafe411054464f25d916d2df9f?s=50&r=g"},"images":{},"featured_image_alt":"","gfp_article_category":[{"id":68,"slug":"channels","name":"Survey channels","description":"","link":"https://help.surveymonkey.com/en/getfeedback/channels/","path":"/en/getfeedback/channels/","subcategories":[{"id":69,"slug":"email","name":"Email","description":"","link":"https://help.surveymonkey.com/en/getfeedback/channels/#email","path":"/en/getfeedback/channels/"}]},{"id":97,"slug":"zendesk","name":"Zendesk","description":"","link":"https://help.surveymonkey.com/en/getfeedback/zendesk/","path":"/en/getfeedback/zendesk/","subcategories":[{"id":98,"slug":"zendesk-integration","name":"Integrating with Zendesk","description":"","link":"https://help.surveymonkey.com/en/getfeedback/zendesk/#zendesk-integration","path":"/en/getfeedback/zendesk/"}]}],"related_posts":[{"id":18510,"type":"gfp_article","title":"Sharing and Transferring Surveys","link":"https://help.surveymonkey.com/en/getfeedback/account/sharing-surveys/","path":"/en/getfeedback/account/sharing-surveys/","date":"2023-12-08T12:43:16","date_modified":"2024-01-22T16:17:41","excerpt":"Share your survey with a team member, or transfer it to a new owner.","product":"getfeedback","images":{},"featured_image_alt":""},{"id":17091,"type":"gfp_article","title":"Error: “No such column” in Salesforce","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-column-error/","path":"/en/getfeedback/salesforce/salesforce-column-error/","date":"2023-09-25T09:03:57","date_modified":"2023-09-25T09:03:57","excerpt":"When creating field mappings, you get an error in Salesforce that “No such column” exists on an object. To resolve this, make sure you have permission to create, read, and update the field in Salesforce.","product":"getfeedback","images":{},"featured_image_alt":""},{"id":12922,"type":"gfp_article","title":"Getting Started with GetFeedback for Salesforce","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/getting-started-getfeedback-salesforce/","path":"/en/getfeedback/salesforce/getting-started-getfeedback-salesforce/","date":"2023-04-19T12:39:27","date_modified":"2024-01-22T16:19:55","excerpt":"Get started using GetFeedback with Salesforce. Set up your team, create surveys, map data to Salesforce, track respondent data with merge fields, and send surveys to your contacts.","product":"getfeedback","images":{},"featured_image_alt":""}]}},"experiments":{"assignments":{},"expBatchAssignmentLoaded":false,"expBatchAssignmentLoading":false},"sitewideBanners":{"banners":[],"fetched":false},"types":{},"terms":{},"auth":{"authState":{"authenticated":false,"returningUser":false,"core":{},"countryCode":"","features":{}},"initialized":false},"cta":{"tileCTAData":{},"welcomeBannerData":{},"bottomCTAData":{},"dismissed":false},"error":{"info":null},"homepage":{},"loading":{"loading":false},"rcHomepage":{"currentPage":1,"loadingPosts":false,"posts":[],"queryParams":{},"heroPost":{},"totalPages":0,"totalPosts":0},"search":{"blurBackground":false,"curiosity":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"fetching":false,"fixPosition":false,"mediahub":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"resources":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"searchCancelled":false,"params":{}},"post":{"postData":{"id":9658,"type":"gfp_article","title":"Automated Emails with Zendesk","link":"https://help.surveymonkey.com/en/getfeedback/channels/zendesk-automated-emails/","path":"/en/getfeedback/channels/zendesk-automated-emails/","date":"2023-01-31T11:28:24","date_modified":"2024-01-22T16:20:40","excerpt":"Automate emails to trigger surveys based on ticket fields and status. Create either a trigger or a webhook in Zendesk to send your emails. ","content":[{"type":"sm/banner","atts":{"color":"upgrade","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>Essentials feature\u003c/strong>: Available on Essentials, Pro, and Ultimate plans."}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>Zendesk Automation\u003c/strong> lets you send customers a survey automatically after a ticket’s status changes in Zendesk. It’s designed for CX leaders who use Zendesk to manage customer experience across support and success touchpoints.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"before","backgroundColor":"","content":"Before You Start","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Before You Start","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Before using Zendesk Automation, go to \u003cstrong>Integrations\u003c/strong> (under your settings in Insights) and add a Zendesk connection. Learn more about \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/zendesk/connect-to-zendesk/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/getfeedback/zendesk/connect-to-zendesk/\">connecting to Zendesk\u003c/a>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you’re done, return to Zendesk Automation in GetFeedback Direct to complete the following steps:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"details","backgroundColor":"","content":"Complete Zendesk Details","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Complete Zendesk Details","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Build your automation in the \u003cstrong>Live\u003c/strong> version of your survey. When you publish your survey, any Draft settings will be erased and can’t be recovered. Your Draft settings won't be published to the Live email."}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You’ll need to set both a draft connection (for your \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/builder/preview-draft-mode/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/getfeedback/builder/preview-draft-mode/\">draft survey\u003c/a>) and a live connection (for your live survey) before you can proceed. If you’d like, you can use the same Zendesk connection for both. To set your connections, go to your survey and select \u003cstrong>Settings\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Once this is done, return to Zendesk Automation and confirm that the connections selected for your draft and live automations are the ones you want to use. In the dropdown \u003cstrong>Object that triggers your survey\u003c/strong>, select \u003cstrong>Ticket\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"placeholders","backgroundColor":"","content":"Add Zendesk Placeholders","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Add Zendesk Placeholders","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference\" target=\"_blank\" rel=\"noreferrer noopener\">Placeholders\u003c/a> pull in data from Zendesk, such as agent name (assignee) or ticket type. ","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Add placeholders from Zendesk to help you: ","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"analyze response data with custom filtered views (such as creating dashboards per agent)","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"personalize email content","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"trigger follow-up actions and notifications inside GetFeedback ","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"email","backgroundColor":"","content":"Complete Email Details","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Complete Email Details","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To complete your email template, add the following details:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Recipient name\u003c/strong>. Select \u003cstrong>Requester Name \u003c/strong>or \u003cstrong>Requester First Name\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Recipient email\u003c/strong>. Select \u003cstrong>Requester Email\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Subject\u003c/strong>. Enter a subject line for your email. ","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"After you add Zendesk placeholders, selecting this field will reveal a \u003cstrong>Personalize\u003c/strong> option to help you add specific placeholders, such as Requester First Name or Title. ","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Call to action\u003c/strong>. Select the survey question you want to embed in the email. We recommend using Question 1. ","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Sender name\u003c/strong>. Add a name to appear in the “From” section of your email, such as “John Smith” or “Acme Support Team.”","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Choose your \u003cstrong>Call to action\u003c/strong>. Embed a button or embed a survey question directly in your email.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"If you choose a survey question, we recommend using the first question. If you use a later question, the survey still opens in the browser on the first question.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"Enter an email \u003cstrong>Subject\u003c/strong> line that’s clear and concise.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Enter your \u003cstrong>Sender name\u003c/strong>. This is the name that displays in the From field on the email.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select your \u003cstrong>Sender email\u003c/strong>. This includes two parts:","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Your company, brand, or account name\u003c/strong>. This should be anything that’s easily recognizable to your customers, such as the name of your company or “support.” Learn more about \u003ca rel=\"noreferrer noopener\" href=\"https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business\" data-type=\"URL\" data-id=\"https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business\" target=\"_blank\">complying with spam policies\u003c/a>","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Your email domain\u003c/strong>. You can select one of our default domains or your own custom domain.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"If you use the default address, the reply-to address will be your GetFeedback login email, and people may be able to see and reply to your personal address.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you use a custom email domain, you can use the Sender email as the reply-to address. Select your custom domain, then check the box to set your custom email address as the reply-to address. Learn how to \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\">request a custom domain\u003c/a>","showAuth":"all"}}]}]}]}]}]},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>Don't use accented characters\u003c/strong> (such as é or á) in the account name. Special characters will cause the email to fail.\u003cbr>\u003cstrong>Don’t add the email domain to the account name\u003c/strong> (such as @getfeedback.com). You’ll select the domain after entering a name. If you add the domain to the name, your email will fail."}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Allow recipients to access the survey for\u003c/strong>. Set how long you’d like the recipient to be able to view and take the survey. ","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"To make sure mappings are successful, choose a time frame that’s shorter than the time it takes your Zendesk tickets to \u003ca rel=\"noreferrer noopener\" href=\"https://support.zendesk.com/hc/en-us/articles/4408883475354-Why-do-solved-tickets-change-to-a-closed-status-\" target=\"_blank\">change from solved to closed\u003c/a>. By default, your Zendesk tickets \u003ca rel=\"noreferrer noopener\" href=\"https://support.zendesk.com/hc/en-us/articles/4408835051546#topic_44p_cty_5t\" target=\"_blank\">close after 4 days\u003c/a>. You can change this to up to 28 days in Zendesk Admin Center.","showAuth":"all"}}]}]}]},{"type":"mds/heading","atts":{"anchorLink":"add-content","backgroundColor":"","content":"Add Email Content","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Add Email Content","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can further personalize your email template by adding optional content:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add a logo\u003c/strong>. Upload an image to appear at the top of your email.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add an optional greeting\u003c/strong>. Personalize your greeting with placeholders, such as the recipient’s first name.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add an optional message\u003c/strong>. Personalize your opening message with placeholders, such as the ID of the Zendesk ticket.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add an optional footer message and links\u003c/strong>. Enter custom footer text and links, such as to your privacy policy or terms of use.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Select \u003cstrong>Save and continue\u003c/strong>. Now, you’ll need to finish the setup in Zendesk.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"setup","backgroundColor":"","content":"Finish Your Setup in Zendesk","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Finish Your Setup in Zendesk","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"In your Zendesk account, set up your webhook and create an automation or trigger to send your surveys. You’ll need the endpoint URL and JSON provided when you set up your email in GetFeedback.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Triggers fire immediately after conditions are met, and \u003ca rel=\"noreferrer noopener\" href=\"https://support.zendesk.com/hc/en-us/articles/4408832701850-About-automations-and-how-they-work\" data-type=\"URL\" data-id=\"https://support.zendesk.com/hc/en-us/articles/4408832701850-About-automations-and-how-they-work\" target=\"_blank\">automations use a delay\u003c/a>. You can use either a trigger or automation to send your survey."}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Create a Zendesk webhook. \u003c/strong>Ask your admin to \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-in-Admin-Center\" target=\"_blank\" rel=\"noreferrer noopener\">create a webhook\u003c/a> in Zendesk using the endpoint URL provided. This webhook talks to GetFeedback, telling GetFeedback when it’s time to send your survey.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Make sure to change the request method to \u003cstrong>POST\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Leave the request format as \u003cstrong>JSON\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"For authentication, select \u003cstrong>None\u003c/strong>. When Zendesk sends data back to our webhook, it includes a unique identifier for your survey. No additional authentication is needed.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Skip the option to test the connection.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select \u003cstrong>Create\u003c/strong> at the bottom.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select \u003cstrong>Complete Setup\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select \u003cstrong>Leave without connecting\u003c/strong>. The connection will be established in Step 2.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Create a Zendesk trigger or automation.\u003c/strong>Copy the JSON and share it with your admin so they can \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-in-Admin-Center\" target=\"_blank\" rel=\"noreferrer noopener\">connect your active webhook to a support trigger or automation\u003c/a>. The trigger or automation monitors for changes to your Zendesk tickets. When certain conditions are met, it notifies the webhook, which alerts GetFeedback that it’s time to send your survey. Both triggers and automations serve the same purpose, but automations introduce a delay.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>For triggers:\u003c/strong>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Under \u003cstrong>Meet ALL of the following conditions\u003c/strong>, select \u003cstrong>Add condition\u003c/strong>. Then select \u003cstrong>Status\u003c/strong>, \u003cstrong>Changed to\u003c/strong>, and \u003cstrong>Solved\u003c/strong> from the dropdowns.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Add a second condition of the same type by selecting \u003cstrong>Status\u003c/strong>, \u003cstrong>Less than\u003c/strong>, and \u003cstrong>Closed\u003c/strong> from the dropdowns.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you’d like, you can add more conditions to only send surveys to certain types of customers or tickets. ","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Under \u003cstrong>Actions\u003c/strong>, select \u003cstrong>Add action\u003c/strong>. Then select \u003cstrong>Notify active webhook\u003c/strong>, as well as the webhook that you created in Step 1.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"In the JSON body, paste the JSON you copied from GetFeedback.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>For automations:\u003c/strong>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Under \u003cstrong>Meet all of the following conditions\u003c/strong>, add a condition by selecting \u003cstrong>Ticket: Status\u003c/strong>, \u003cstrong>Less than\u003c/strong>, and \u003cstrong>Closed\u003c/strong> from the dropdowns.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select \u003cstrong>+\u003c/strong> and add a second condition by selecting \u003cstrong>Ticket: Hours since solved\u003c/strong>, \u003cstrong>Is\u003c/strong>, and \u003cstrong>24\u003c/strong> (or your preferred delay, in hours).","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you’d like, you can add more conditions to only send surveys to certain types of customers or tickets. ","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Under \u003cstrong>Perform these actions\u003c/strong>, select \u003cstrong>Notifications: Notify active webhook\u003c/strong>. Then select the webhook that you created in Step 1.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"In the JSON body, paste the JSON you copied from GetFeedback.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"troubleshoot","backgroundColor":"","content":"Troubleshooting Emails Not Sending","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Troubleshooting Emails Not Sending","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you set up your automation but your survey isn’t being sent, you may need to change your settings in GetFeedback or Zendesk. There are a few things you can do to understand the problem:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Check your email in GetFeedback.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"In Zendesk Automation, make sure you have a placeholder for \u003cstrong>Recipient name\u003c/strong> and \u003cstrong>Recipient email\u003c/strong>. If these placeholders are missing, GetFeedback may not be able to find the person to send the survey to.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If your email is set up correctly, you may need to check your automation and webhook in Zendesk.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"If you created an automation in Zendesk to send your survey, check the automation criteria in Zendesk.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Automations run once every hour. If it has been less than an hour since the conditions were met, you may need to wait for the automation to fire.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"On the Automations page, check the \u003cstrong>Usage\u003c/strong> column to see how many times your automation has run. If the number is 0, you may need to fix your automation to make it run.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Open your automation and select Preview match for the conditions above. If the conditions don’t match any tickets, they may be too strict. Try adjusting the conditions to make sure your conditions match the tickets you want.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"If your automation is working, check the webhook in Zendesk.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Go to your webhook’s Activity log and check the Response Status. If the status is Failed, you may need to adjust your webhook.","showAuth":"all"}}]}]}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If everything is set up correctly but surveys still aren’t being sent, \u003ca href=\"https://help.surveymonkey.com/en/contact/#getfeedback\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/contact/#getfeedback\">contact us\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}],"product":"getfeedback","seo":{"canonical":"","keywords":"","meta_description":"Automate emails to trigger surveys based on ticket fields and status. Create either a trigger or a webhook in Zendesk to send your emails. 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