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data-product-key="jiraSoftware" data-label-english="Get it free" >Get it Free</a> </li> <li class="outline-element"></li> <li id="adg4-nav-link-features" class="nav-link productNav single adg4-nav-link-features"> <a class="nav-link-button main current-page-false" data-navlinkid="nav-link-2288f1ea-e6d9-42d0-979a-9be7c7e06cac" href="/software/jira/service-management/features" data-event="clicked" data-uuid="2288f1ea-e6-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Features </a> </li> <li id="adg4-nav-link-solutions" class="nav-link productNav has-dropdown multi adg4-nav-link-solutions"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f" data-event="clicked" data-uuid="b27dd1e0-76-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Solutions <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-d5d02957-36b7-4a06-8ff1-e91b2b063cf4" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f"> By use case <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link 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"subText":"Optimize software health", "href":"/wac/try/cloud/signup?bundle=compass" } } } </script></nav> </header> <main> <div class="container-fluid container--announcement-banner-container " > <div class="row"> <div class="column" style="display:flex;justify-content:center;"> <div class="component component--image-heading-textblock flex-container" style="flex-wrap: nowrap;"> <div class="component__heading-textblock component__heading-textblock--right none"> <p>Atlassian recognized as a Leader in the<a data-event="clicked" data-uuid="3c272de8-390" data-event-component="linkButton" data-event-container="announcementBanner" data-schema-version="1" data-product-key="jiraSoftware" data-label=" 2024 Gartner® Magic Quadrant™ for DevOps Platforms" data-label-english=" 2024 Gartner® Magic Quadrant™ for DevOps Platforms" href="/gartner/magic-quadrant-devops"> 2024 Gartner® Magic Quadrant™ for DevOps Platforms</a>.</p> </div> </div> </div> </div> <a 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url("https://wac-cdn.atlassian.com/dam/jcr:1789c4dc-f191-4f3d-aa7e-4ff9e73d3dd0/jsm-premium-hero-left.svg?cdnVersion=2599") , url("https://wac-cdn.atlassian.com/dam/jcr:4d9a298c-2627-4080-9708-d7b159b11333/jsm-premium-hero-right.svg?cdnVersion=2599") ; background-position: left , right ; background-repeat: no-repeat , no-repeat ; background-size: auto , auto ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="eae10594-cd32-4ba9-a68d-8d7ee1ff8924"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:1789c4dc-f191-4f3d-aa7e-4ff9e73d3dd0/jsm-premium-hero-left.svg?cdnVersion=2599") , url("https://wac-cdn.atlassian.com/dam/jcr:4d9a298c-2627-4080-9708-d7b159b11333/jsm-premium-hero-right.svg?cdnVersion=2599") ; background-position: left , right ; background-repeat: no-repeat , no-repeat ; background-size: auto , auto ; } } @media (min-width: 1440px) { [data-container-id="eae10594-cd32-4ba9-a68d-8d7ee1ff8924"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:1789c4dc-f191-4f3d-aa7e-4ff9e73d3dd0/jsm-premium-hero-left.svg?cdnVersion=2599") , url("https://wac-cdn.atlassian.com/dam/jcr:4d9a298c-2627-4080-9708-d7b159b11333/jsm-premium-hero-right.svg?cdnVersion=2599") ; background-position: left , right ; background-repeat: no-repeat , no-repeat ; background-size: auto , auto ; } } </style> <div class="row"> <div class="column hide-xs hide-sm background-block no-flex" style="position:static;" > </div> <div class="column column-md-8 column-md-offset-2 no-flex" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Supercharge your teams with Jira Service Management Cloud Premium </h1> <p>Unlock high-velocity teams with the advanced capabilities you need for modern IT service management.</p> </div> </div> <div class="column flexRow alignContentStretch alignItemsCenter justifyCenter noWrap no s16 between" > <div class="component component--link-button "> <a href="/try/cloud/signup?bundle=jira-service-desk&edition=premium" data-event="clicked" data-uuid="5bb43f58-37" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Try it free" data-label-english="Try it free" class="component__link button button--two button--regular button--primary " > Try it free </a> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/demo" data-event="clicked" data-uuid="12f959bf-28" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Get a demo" data-label-english="Get a demo" class="component__link link-arrow " > Get a demo<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid xs-cozy hide-md hide-lg hide-xl t50 xs-text-align-center theme-one"> <div class="row flex-container reduced-row"> <div class="column column-xs-12 s0 between" > <div class="component component--image image-center"> <img id="413eb4b0" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:3bf393eb-d9aa-48a6-9d37-b180a6f2e0cc/jsm-premium-hero-mobile.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Supercharge your service management with Jira Service Management Cloud Premium </h1> <p>Unlock high-velocity teams with the advanced capabilities you need for modern IT service management.</p> </div> </div> <div class="column flexRow alignContentStretch alignItemsCenter justifyCenter noWrap no s16 between" > <div class="component component--link-button "> <a href="/try/cloud/signup?bundle=jira-service-desk&edition=premium" data-event="clicked" data-uuid="14ee0771-96" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Try it free" data-label-english="Try it free" class="component__link button button--two button--regular button--primary " > Try it free </a> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/demo" data-event="clicked" data-uuid="cfd2041c-8c" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Get a demo" data-label-english="Get a demo" class="component__link link-arrow " > Get a demo<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid xs-compact-bottom md-outerspace-top xs-comfortable-top" data-container-id="bc817618-66bb-4587-bdef-2ae44253c100"> <style class="background-image-styles" data-for="bc817618-66bb-4587-bdef-2ae44253c100"> [data-container-id="bc817618-66bb-4587-bdef-2ae44253c100"] { background-image: linear-gradient(180deg, #e6fcff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column column-md-7 column-xs-order-1 column-md-order-0 vertical-middle s0 between" > <div class="component component--image"> <img id="2fd43e5c" alt="Configure IT assets in Jira Service Management Premium" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:f348c036-717d-4085-a8cf-25f264506ceb/jsm-itsm-assets.png?cdnVersion=2599" loading="lazy" /> </div> </div> <div class="column column-md-5 column-xs-order-0 column-md-order-1 vertical-middle s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h3 heading" > Keep up as your needs grow </h3> <p>Bring on advanced features like asset and configuration management to support ITSM practices. Minimize distractions with expanded, personalized support, and empower your admins with added controls and security safeguards. See value quickly with faster deployments compared to legacy tools.</p> </div> </div> </div> </div> <div class="container-fluid xs-compact-bottom md-comfortable-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-5 vertical-middle s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h3 heading" > Accelerate work across Dev and Ops </h3> <p>Break down silos with the only solution that unites Dev and Ops entirely on Jira. Dynamic asset and configuration management paired with advanced incident and change management features clear up visibility and let work flow freely across teams.</p> </div> </div> <div class="column column-md-7 vertical-middle s0 between" > <div class="component component--image"> <img id="7c7c5a06" alt="Accelerate work across Dev and Ops" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:e47a058f-0fb6-4acb-9b5b-708c88c1f20c/jsm-itsm-incidents.png?cdnVersion=2599" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid xs-compact-bottom md-outerspace-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-7 column-xs-order-1 column-md-order-0 vertical-middle s0 between" > <div class="component component--image"> <img id="a320988a" alt="Virtual Agent, a Jira Service Management Premium feature, utilized in a help channel in Slack" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:54e0d13b-a0a0-486d-95df-97f59d2e945f/jsm-itsm-chat.png?cdnVersion=2599" loading="lazy" /> </div> </div> <div class="column column-md-5 column-xs-order-0 column-md-order-1 vertical-middle s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h3 heading" > Make high-speed service a standard </h3> <p>Give teams the horsepower they need to keep pace with customers with AI-powered features like the <a data-event="clicked" data-uuid="9ce3c71c-150" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="virtual service agent" data-label-english="virtual service agent" href="/software/jira/service-management/features/itsm/virtual-agent">virtual service agent</a> and generative AI for the issue editor. Hand all teams the keys to build and customize their own services using no-code/low-code capabilities within an IT-regulated environment.</p> </div> </div> </div> </div> <div class="container-fluid lg-outerspace-bottom md-comfortable-bottom carousel t50 theme-one"> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-md-offset-1 xs-cozy md-cozy-bottom md-outerspace-top text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Powering high-velocity service management </h2> </div> </div> <div class="column xs-cozy md-compact-bottom md-none-top text-center flexRow alignContentCenter alignItemsCenter justifyCenter wrap no s32 evenly flexColSm" > <div class="component component--image"> <img id="85d22355" alt="Square logo" class="component__image" style="width:144px;" src="https://wac-cdn.atlassian.com/dam/jcr:21cf4a28-2089-4fec-9c7c-ecb48d60e70e/square-logo-N100.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--image"> <img id="0f446916" alt="Sotheby's logo" class="component__image" style="width:146px;" src="https://wac-cdn.atlassian.com/dam/jcr:8ae67a84-9ea1-4cf5-92b9-371881ae8bed/sothebys-logo-N100.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--image"> <img id="f93d9ba3" alt="Domino's logo" class="component__image" style="width:162px;" src="https://wac-cdn.atlassian.com/dam/jcr:fd9e6abd-5feb-432b-bc9d-b4930e137f62/dominos-logo-N100.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--image"> <img id="8193bfcf" alt="Puppet logo" class="component__image" style="width:99px;" src="https://wac-cdn.atlassian.com/dam/jcr:79579e8c-9c19-444e-92f7-aa717494c1de/puppet-logo-N100.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--image"> <img id="ceed177b" alt="Twitter logo" class="component__image" style="width:43px;" src="https://wac-cdn.atlassian.com/dam/jcr:ffff66f2-687d-499a-8856-0157cdfc4cc9/twitter-logo-N100.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--image"> <img id="ca1762d8" alt="The Telegraph logo" class="component__image" style="width:219px;" src="https://wac-cdn.atlassian.com/dam/jcr:769e0e93-8f7b-4678-8c62-cfb23d2da992/telegraphc-logo-N100.svg?cdnVersion=2599" loading="lazy" /> </div> </div> <div class="column md-compact-bottom carousel s0 between" > <div class="component--generic-carousel default default card-style no-column-spacing" > <div class="inner-carousel"> <div class="item item0 item-container default default flex-container active-item" aria-hidden="false"> <div class="column column-md-4 text-center s0 between" data-container-id="8c6f612a-e2ae-428c-9d01-1779ee950370" > <style class="background-image-styles" data-for="8c6f612a-e2ae-428c-9d01-1779ee950370"> @media (min-width: 768px) and (max-width: 1023px) { [data-container-id="8c6f612a-e2ae-428c-9d01-1779ee950370"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:3121361d-ffeb-4d0e-8117-76c77bd633a4/canva-photo.png?cdnVersion=2599") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="8c6f612a-e2ae-428c-9d01-1779ee950370"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:3121361d-ffeb-4d0e-8117-76c77bd633a4/canva-photo.png?cdnVersion=2599") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1440px) { [data-container-id="8c6f612a-e2ae-428c-9d01-1779ee950370"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:3121361d-ffeb-4d0e-8117-76c77bd633a4/canva-photo.png?cdnVersion=2599") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="component component--image hide-xl hide-lg hide-md expand-to-column"> <img id="2639d764" alt="Group of coworkers" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:3121361d-ffeb-4d0e-8117-76c77bd633a4/canva-photo.png?cdnVersion=2599" loading="lazy" /> </div> </div> <div class="column column-md-8 " > <div class="intra-div s0 between column__background n10 "> <div class="component component--image image-left"> <img id="00bca6f6" alt="Canva logo" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:bc6dbd85-cacd-4e6f-aa08-3f89c14b31ea/canva-logo.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-300 fnt-mg font-mgn- fnt-ln font-lnh- heading" > “Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries, or even run reports.” </h3> <p>Andrew Toolan, Software Engineer, Canva</p> </div> <div class="component component--link-button "> <a href="/customers/canva" data-event="clicked" data-uuid="123bcc56-2c" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Read Canva's story" data-label-english="Read Canva's story" class="component__link link-arrow " > Read Canva's story<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div><div class="item item1 item-container flex-container hideleft unfocusable" aria-hidden="true"> <div class="column column-md-4 md-comfortable-bottom text-center s0 between" data-container-id="815d5168-dc63-40d5-b3ed-c0e68ecd000c" > <style class="background-image-styles" data-for="815d5168-dc63-40d5-b3ed-c0e68ecd000c"> @media (min-width: 768px) and (max-width: 1023px) { [data-container-id="815d5168-dc63-40d5-b3ed-c0e68ecd000c"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:d7e7e303-4976-47f0-94db-c4a0682ff826/nextiva.svg?cdnVersion=2599") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="815d5168-dc63-40d5-b3ed-c0e68ecd000c"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:d7e7e303-4976-47f0-94db-c4a0682ff826/nextiva.svg?cdnVersion=2599") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1440px) { [data-container-id="815d5168-dc63-40d5-b3ed-c0e68ecd000c"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:d7e7e303-4976-47f0-94db-c4a0682ff826/nextiva.svg?cdnVersion=2599") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="component component--image hide-xl hide-lg hide-md expand-to-column"> <img id="fe426a0e" alt="nextiva logo" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:d7e7e303-4976-47f0-94db-c4a0682ff826/nextiva.svg?cdnVersion=2599" loading="lazy" /> </div> </div> <div class="column column-md-8 xs-compact-bottom " > <div class="intra-div s0 between column__background n10 "> <div class="component s0 between component--block md-compact" > </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-100 fnt-mg font-mgn- fnt-ln font-lnh- heading" > “Jira Service Management gives us more automated change management workflows that are well connected to development work. It’s one of the more elegant workflows that I’ve seen.” </h3> <p>Josh Costella, Senior Atlassian Solutions Specialist, Nextiva</p> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/customers/nextiva" data-event="clicked" data-uuid="5c13db17-a9" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="See Nextiva's story" data-label-english="See Nextiva's story" class="component__link link-arrow " > See Nextiva's story<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <a href="javascript:void(0)" class="arrow left-arrow" data-dir="right" data-event="clicked" data-uuid="0f0931e3-75-right" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel left click" title="Previous" style="left: calc(100% - 100px); top: 30px;"> <span>←</span> </a> <a href="javascript:void(0)" class="arrow right-arrow" data-dir="left" data-event="clicked" data-uuid="0f0931e3-75-left" data-event-component="linkButton" data-event-container="carouselGeneric" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Carousel right click" title="Next" style="left: calc(100% - 60px); top: 30px;" > <span>→</span> </a> <script type="text/x-component"> { "type":"imkt.components.CarouselGeneric", "params": { } } </script></div> </div> <div class="column column-md-12 md-comfortable-top s0 between" > <div class="component component--heading text-center"> <h5 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > recognized by industry experts </h5> </div> </div> <div class="column column-md-4 " > <a href="/forrester/wave-enterprise-service-management" data-event="clicked" data-uuid="d3e80879-77" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--image image-center industry-experts expand-to-column"> <img id="3d63e617" alt="forrester logo" class="component__image" style="width:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:a9dfe660-8d6c-4970-a42e-46597781eec4/forrester.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--textblock "> <p>Atlassian is a Leader in <strong>The Forrester Wave™: Enterprise Service Management, Q4 2023</strong></p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="https://www.atlassian.com/blog/it-service-management/2022-gartner-mq-itsm-atlassian" data-event="clicked" data-uuid="83721320-df" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--image image-center industry-experts expand-to-column"> <img id="fe53bb10" alt="gartner logo" class="component__image" style="width:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:7c197904-efa9-4a58-b36f-b5ef1448fe65/gartner.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--textblock "> <p>Atlassian is a Leader in the <strong>2022 Gartner® Magic Quadrant™ for ITSM Platforms</strong></p> </div> </div> </a> </div> <div class="column column-md-4 " > <a href="https://www.g2.com/products/jira-service-management/reviews" data-event="clicked" data-uuid="a110b8fa-79" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--image image-center industry-experts expand-to-column"> <img id="a1cdb7f4" alt="g2 logo" class="component__image" style="width:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:0e738cfe-350f-48aa-8ea9-2e9fc3f4f21b/g2.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--textblock "> <p>Jira Service Management awarded <strong>G2 Top 50 IT Management Products in Best Software Awards 2023</strong></p> </div> </div> </a> </div> </div> </div> <div class="container-fluid md-comfortable"> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-md-offset-1 xs-cozy text-center alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-500 fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > premium highlights </h5> </div> <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > The functionality you need to fuel your ITSM practices </h2> <p>With Jira Service Management Premium, get the tools your team needs to supercharge service management, and integrate with the Atlassian tools you already use.</p> </div> </div> <div class="column column-md-4 xs-cozy " > <div class="intra-div flexCol justifyStart no s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock"> <div class="component__image"> <div alt="refresh icon" class="component__image "> <div class="div-inline-svg wpl-icon-size-64 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M27.53,8.37a13.46,13.46,0,0,0-9.4-3.95h-2.2l2.61-2.6,0,0a1.07,1.07,0,0,0,0-1.47A1.08,1.08,0,0,0,17,.31L12.52,4.83l0,0a1.06,1.06,0,0,0,0,1.47L17,10.85l0,0a1.06,1.06,0,0,0,1.47,0l0,0a1.07,1.07,0,0,0,0-1.47L15.75,6.55h2.51A11.36,11.36,0,0,1,26,25.93a1.06,1.06,0,0,0,0,1.51,1.05,1.05,0,0,0,1.5,0A13.48,13.48,0,0,0,27.53,8.37Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M23.05,29.67l-4.51-4.52A1.06,1.06,0,0,0,17,26.62l0,0,2.61,2.6H18A11.36,11.36,0,0,1,10,9.88a1.06,1.06,0,1,0-1.5-1.51,13.49,13.49,0,0,0,9.66,23h1.7L17,34.18a1.07,1.07,0,0,0,0,1.47l0,0a1.07,1.07,0,0,0,1.47,0l0,0,4.51-4.52a1.06,1.06,0,0,0,0-1.47Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Change management automation </h3> <p>Automatically create change records for standard (low-risk) changes. For normal (high-risk) changes, pause deployment and bring approvers together to review and authorize changes.</p> </div> </div> </div> </div> <div class="column column-md-4 xs-cozy " > <div class="intra-div flexCol justifyStart no s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock"> <div class="component__image"> <div alt="traffic cone icon" class="component__image "> <div class="div-inline-svg wpl-icon-size-64 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M5.18,32.44H1.45a1.45,1.45,0,0,0-.07,2.89H34.55a1.45,1.45,0,0,0,.07-2.89h-3.8L19.81,2a1.92,1.92,0,0,0-3.62,0Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M23.57,12.35l3,8.35H9.42l3-8.35ZM8.37,23.6H27.63l3.19,8.84H5.18ZM22.52,9.45,19.81,2a1.92,1.92,0,0,0-3.62,0l-2.71,7.5Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Advanced incident management </h3> <p>Take advantage of alerts, incident data, service and infrastructure health analysis to detect and resolve incidents faster.</p> </div> </div> </div> </div> <div class="column column-md-4 xs-cozy " > <div class="intra-div flexCol justifyStart no s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock"> <div class="component__image"> <div alt="settings icon" class="component__image "> <div class="div-inline-svg wpl-icon-size-64 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M34.55,28.13H17.89A5.91,5.91,0,0,1,18,29.25,6.11,6.11,0,0,1,17.74,31H34.62a1.45,1.45,0,0,0-.07-2.89Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M5.57,28.13H1.38A1.45,1.45,0,0,0,1.45,31H5.72a6.47,6.47,0,0,1-.26-1.77A5.91,5.91,0,0,1,5.57,28.13Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M17.89,28.13a6.26,6.26,0,0,0-12.32,0,5.91,5.91,0,0,0-.11,1.12A6.47,6.47,0,0,0,5.72,31a6.26,6.26,0,0,0,12,0A6.11,6.11,0,0,0,18,29.25,5.91,5.91,0,0,0,17.89,28.13Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M1.45,8.52H5.72a6.47,6.47,0,0,1-.26-1.77,5.91,5.91,0,0,1,.11-1.12H1.38a1.45,1.45,0,0,0,.07,2.89Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M17.74,8.52H34.62a1.45,1.45,0,0,0-.07-2.89H17.89A5.91,5.91,0,0,1,18,6.75,6.11,6.11,0,0,1,17.74,8.52Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M17.89,5.63a6.26,6.26,0,0,0-12.32,0,5.91,5.91,0,0,0-.11,1.12,6.47,6.47,0,0,0,.26,1.77,6.26,6.26,0,0,0,12,0A6.11,6.11,0,0,0,18,6.75,5.91,5.91,0,0,0,17.89,5.63Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M23.64,16.88H1.38a1.45,1.45,0,0,0,.07,2.89H23.64a6.33,6.33,0,0,1-.18-1.45A6.17,6.17,0,0,1,23.64,16.88Z"/><polygon points="36 18.32 36 18.32 36 18.32 36 18.32 36 18.32"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M36,18.32a6.26,6.26,0,0,0-12.36-1.44,6.17,6.17,0,0,0-.18,1.44,6.33,6.33,0,0,0,.18,1.45A6.26,6.26,0,0,0,36,18.32Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Flexible asset and configuration management </h3> <p>Track assets, configuration items, and resources and get visibility into critical relationships between applications.</p> </div> </div> </div> </div> <div class="column column-md-4 xs-cozy " > <div class="intra-div flexCol justifyStart no s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock"> <div class="component__image"> <div alt="heart rate icon" class="component__image "> <div class="div-inline-svg wpl-icon-size-64 wpl-icon-corner-round has-bg b100 "> <svg preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36" xmlns="http://www.w3.org/2000/svg"> <g id="heartrate-redo" style="fill: #ffffff; fill-rule:evenodd;" fill-rule="nonzero"> <path style="fill: #ffffff; fill-rule:evenodd;" d="M33.81,0.502158149 C33.1972421,0.170834448 32.509086,-0.00193008431 31.81,1.62651287e-05 L4.19,1.62651287e-05 L3.77,1.62651287e-05 C3.50798347,0.038693683 3.25019994,0.101318353 3,0.187109667 C2.73617095,0.265664432 2.48144283,0.371258782 2.24,0.502158149 C2.12230916,0.563874371 2.00874442,0.632931941 1.9,0.708908715 C0.723383907,1.46060542 0.00943856292,2.74431935 0,4.12521569 L0,16.3431896 L12.06,16.3431896 C12.6017508,16.3421994 13.105234,16.6179982 13.39,17.0717393 L13.39,17.1406561 L15.57,21 L19.27,10.5049475 C19.4680818,9.95035861 19.9668048,9.55308599 20.5590471,9.4781188 C21.1512894,9.40315161 21.7358662,9.66329796 22.07,10.1505179 L22.07,10.2194347 L25.81,16.3431896 L36,16.3431896 L36,4.12521569 C35.9993181,2.61372402 35.1590615,1.22363381 33.81,0.502158149 L33.81,0.502158149 Z M8.80999997,8.79187134 C8.31904613,9.11670169 7.74151185,9.29139136 7.15,9.29397986 L7.15,9.29397986 C6.56189968,9.28945842 5.98812022,9.11485261 5.5,8.79187134 C5.34654427,8.68214179 5.19963439,8.56380268 5.06,8.4374418 C4.78761339,8.15223196 4.5737011,7.81794257 4.43,7.45291527 C4.27291835,7.09541807 4.19126613,6.71022185 4.19,6.3207098 C4.19210734,5.92810548 4.2736976,5.53985458 4.43,5.17865905 C4.57692406,4.83280104 4.79091419,4.51845467 5.06,4.25320414 C5.19872528,4.13783793 5.34577886,4.03254473 5.5,3.93815566 C5.99206835,3.6168048 6.56951796,3.44556551 7.16,3.44589147 L7.16,3.44589147 C8.44434516,3.48279882 9.56221716,4.32085562 9.9399268,5.52997406 C10.3176364,6.7390925 9.87130955,8.05077583 8.83000003,8.79187134 L8.80999997,8.79187134 Z"></path> <path style="opacity:0.5;fill: #ffffff; fill-rule:evenodd;" d="M0.000218144384,10.5 L0.000218144384,4.46631846 C-0.00130228146,3.07472673 0.692788737,1.77421847 1.85035433,1 C0.692788737,1.77421847 -0.00130228146,3.07472673 0.000218144384,4.46631846 L0.000218144384,28 L36.0003576,28 L36.0003576,6.36993567 L0.000218144384,10.5 Z"></path> <path style="fill: #ffffff; fill-rule:evenodd;" d="M23.690002,19.1342438 L23.640002,19.0844337 L21.1800024,15 L17.4400031,25.758996 C17.2377413,26.3289906 16.7256418,26.7332094 16.1223857,26.7990397 C15.5191296,26.8648698 14.9313336,26.5806768 14.6100035,26.067819 L14.6100035,26.0080468 L11.1600041,19.8515102 L0,19.8515102 L0,31.8457984 C-0.0016505266,33.233579 0.692440313,34.5305257 1.8500056,35.3026239 C1.95875,35.3795018 2.07231472,35.4493784 2.19000554,35.5118266 C2.43144833,35.6442785 2.68617641,35.7511252 2.95000542,35.8306116 C3.21709201,35.9137553 3.49175206,35.9704808 3.77000528,36 L4.19000522,36 L31.8100007,36 C32.5090866,36.0019694 33.1972427,35.8271558 33.8100004,35.4919025 C35.1527851,34.7652932 35.992016,33.3680677 36,31.8457984 L36,19.8315861 L25,19.8315861 C24.4731455,19.8344282 23.980445,19.5721528 23.690002,19.1342438 Z"></path> </g> </svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Passive monitoring </h3> <p>Keep tabs on logging and monitoring tools with heartbeat monitoring. Receive a notification if a system goes down so you can take action quickly.</p> </div> </div> </div> </div> <div class="column column-md-4 xs-cozy " > <div class="intra-div flexCol justifyStart no s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock"> <div class="component__image"> <div alt="box icon" class="component__image "> <div class="div-inline-svg wpl-icon-size-64 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><rect style="fill: #ffffff; opacity:0.5; fill-rule:evenodd;" x="9.09" y="18.87" width="17.76" height="11.53"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M31.81,0H20.1V7.86H15.9V0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36H31.81A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0Zm-5,30.41H9.09V18.87H26.85Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Unlimited storage </h3> <p>Let your team and your customers upload attachments and files of any size so you can fix problems fast.</p> </div> </div> </div> </div> <div class="column column-md-4 xs-cozy " > <div class="intra-div flexCol justifyStart no s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock"> <div class="component__image"> <div alt="bolt icon" class="component__image "> <div class="div-inline-svg wpl-icon-size-64 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M29.12,13.67h-8L22.8,1.2A1,1,0,0,0,20.92.43L6,20.65a1.06,1.06,0,0,0,.85,1.68h8.05L13.2,34.8a1,1,0,0,0,1.88.77L30,15.35A1.06,1.06,0,0,0,29.12,13.67Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Intelligent, automated support </h3> <p>Automate Tier 1 support with the virtual service agent. For more complex issues, gather and share important context before routing to a human so agents can focus on what matters.</p> </div> </div> </div> </div> <div class="column column-md-4 md-cozy s0 between" > <div class="component component--image-heading-textblock text-center margin-default"> <div class="component__image image-center"> <img id="fccf0b3d" alt="24/7 support" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:18f9a914-0776-4305-a7c0-a77769ab88b1/jsm-premium-247.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > 24/7 support for critical issues </h3> </div> </div> </div> <div class="column column-md-4 md-cozy text-center justifyStart no s32 between" > <div class="component component--image-heading-textblock text-center margin-default"> <div class="component__image image-center"> <img id="35a5b14c" alt="JSM Security" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:3a954fd1-dd3e-4328-b3bb-d20e2ae9f22e/jsm-premium-security.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bolstered security safeguards </h3> </div> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/security" data-event="clicked" data-uuid="2dc35de0-06" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-4 md-cozy s0 between" > <div class="component component--image-heading-textblock text-center margin-default"> <div class="component__image image-center"> <img id="a0cd9bfb" alt="premium SLA" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:fc36429c-ad5c-452a-9bea-9c83baff0922/jsm-premium-sla.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > 99.9% uptime SLA </h3> </div> </div> </div> </div> </div> <div class="container-fluid md-comfortable theme-one" data-container-id="51014773-248a-436b-b85b-c3242d6ebaa4"> <style class="background-image-styles" data-for="51014773-248a-436b-b85b-c3242d6ebaa4"> [data-container-id="51014773-248a-436b-b85b-c3242d6ebaa4"] { background-image: linear-gradient(271.57deg, #FFEBE6 15.65%, #E6FCFF 36.99%, #79E2F2 99.94%); ; background-position: ; background-repeat: no-repeat ; background-size: ; } </style> <div class="row"> <div class="column column-md-10 column-md-offset-1 xs-none text-center s0 between" > <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Not sure which plan is right for you? Get help from a product expert. </h3> </div> <div class="component flexRow alignItemsCenter justifyCenter noWrap no s32 between flexColSm component--block" > <div class="component component--link-button "> <a href="/software/jira/service-management/demo" data-event="clicked" data-uuid="f9b20059-2a" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Get a demo" data-label-english="Get a demo" class="component__link button button--two button--regular button--primary " > Get a demo </a> </div> <div class="component component--link-button "> <a href="/enterprise/contact" data-event="clicked" data-uuid="2286c013-87" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Contact sales" data-label-english="Contact sales" class="component__link link-arrow " > Contact sales<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid md-comfortable"> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-md-offset-1 text-center s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Learn more about Jira Service Management </h2> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap anchorLastItem s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="148935f8" alt="JSM logo" class="component__image md-none-bottom" style="width:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:e65ac891-194f-4799-95f8-b46add893438/jsm.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Video </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > 6 Reasons to Upgrade to Premium </h3> </div> <div class="component component--video-link"> <a class="play-trigger" data-event="clicked" data-uuid="610f044d-82" data-event-component="linkButton" data-event-container="videoLink" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Watch video" href="https://www.youtube.com/watch?v=hzrST-dQrXM"> <span class="component--video-link__play--tiny"></span> <span class="component--video-link__text">Watch video</span> </a> <script type="text/x-component"> { "type":"imkt.components.VideoEmbedInline", "params": { "behavior":"modal", "videoId":"hzrST-dQrXM", "source":"youtube", "uniqueId":"610f044d" } } </script></div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap anchorLastItem s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="86213a9b" alt="" class="component__image md-none-bottom" style="width:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:eb11d63b-8287-44b3-b817-b4ab5786b825/jsm-premium.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Video </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management Premium: Feature Highlights </h3> </div> <div class="component component--video-link"> <a class="play-trigger" data-event="clicked" data-uuid="427a09fd-56" data-event-component="linkButton" data-event-container="videoLink" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Watch video" href="https://www.youtube.com/watch?v=KKt4XiavWUQ"> <span class="component--video-link__play--tiny"></span> <span class="component--video-link__text">Watch video</span> </a> <script type="text/x-component"> { "type":"imkt.components.VideoEmbedInline", "params": { "behavior":"modal", "videoId":"KKt4XiavWUQ", "source":"youtube", "uniqueId":"427a09fd" } } </script></div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap anchorLastItem s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="dd35e4c3" alt="security gears" class="component__image md-none" style="width:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:70d00e75-3648-4837-ba86-27bc21bc4d04/jsm-config-mgmt.svg?cdnVersion=2599" loading="lazy" /> </div> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Video </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Asset & Configuration Management Highlights </h3> </div> <div class="component component--video-link"> <a class="play-trigger" data-event="clicked" data-uuid="b77b2628-a6" data-event-component="linkButton" data-event-container="videoLink" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Watch video" href="https://www.youtube.com/watch?v=Wx_hon3JTOo"> <span class="component--video-link__play--tiny"></span> <span class="component--video-link__text">Watch video</span> </a> <script type="text/x-component"> { "type":"imkt.components.VideoEmbedInline", "params": { "behavior":"modal", "videoId":"Wx_hon3JTOo", "source":"youtube", "uniqueId":"b77b2628" } } </script></div> </div> </div> </div> </div> <div class="container-fluid md-comfortable gradient" data-container-id="5314c508-600a-4bac-8950-f99992f18c3c"> <style class="background-image-styles" data-for="5314c508-600a-4bac-8950-f99992f18c3c"> [data-container-id="5314c508-600a-4bac-8950-f99992f18c3c"] { background-image: linear-gradient(180deg, #e6fcff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row"> <div class="column column-md-8 column-md-offset-2 text-center s0 between" > <div class="component component--heading-textblock text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > See how Cloud Premium stacks up </h2> <p>Jira Service Management Cloud Premium is equipped with the advanced capabilities you need for modern service IT service management. Compare with our other plans to see which is right for you.</p> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/pricing" data-event="clicked" data-uuid="14358bc5-fc" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Compare all plans and pricing" data-label-english="Compare all plans and pricing" class="component__link link-arrow " > Compare all plans and pricing<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-lg-8 column-md-10 column-lg-offset-2 column-md-offset-1 s0 between" > <div class="component component--comparison-table " data-magpath="/wac/software/jira/service-management/premium/main/012/columns/0/content/0"> <div class="table-padder standard "> <style>#table-6e185490 td.not-allowed > p{ display: inline-block; position: relative; width: 22px; height: 22px; border-radius: 50%; border: 2px solid #ffb822; }#table-6e185490 td.not-allowed > p:after{ content: ""; position: absolute; left: 0; right: 0; top: 0; bottom: 0; margin: auto; transform: rotate(-45deg); width: 20px; height: 0; border: 1px solid #ffb822; }#table-6e185490 span.check-circle{ background-color: #50b7d3; }</style> <style>@media (max-width: 768px) {#table-6e185490 td.not-allowed > p{float: right; }}</style> <table class="reg-mob-labels adjusted-cols table--comparison-table cols4 style-labels check-color-slate " id="table-6e185490"> <thead> <tr class="title header"> <th class="label lcol corner-label bg-t75" > <h3> Features </h3> </th> <th class="reg rcol top-header-label bg-t75" > <h4> Standard Plan </h4> </th> <th class="reg rcol top-header-label bg-t75" > <h4> Premium Plan </h4> </th> <th class="reg rcol top-header-label bg-t75" > <h4> Enterprise Plan </h4> </th> </tr> </thead><tbody> <tr class=""> <td class="label l bg-t50 algn-center" colspan="4" > <p> General Service Management </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Atlassian Intelligence (AI) </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Virtual service agent </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> Includes 1,000 assisted conversations per month or 12,000 assisted conversations per year with the option to purchase more via add-on at volume discounts. </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Includes 1,000 assisted conversations per month or 12,000 assisted conversations per year with the option to purchase more via add-on at volume discounts. </p> </td> </tr> <tr class=""> <td class="label l bg-t50 algn-center" colspan="4" > <p> Asset & Configuration Management </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Asset and service repository </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> Includes 50,000 Assets objects with the option to purchase more at volume discounts. </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Includes 50,000 Assets objects with the option to purchase more at volume discounts. </p> </td> </tr> <tr class=""> <td class="label l bg-n0 algn-left" > <p> Asset discovery </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0 algn-left" > <p> Service dependency </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0 algn-left" > <p> Service and infrastructure health analysis </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0 algn-left" > <p> Dependency mapping </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-t50 algn-center" colspan="4" > <p> Incident Management </p> </td> </tr> <tr class=""> <td class="label l bg-n0 algn-left" > <p> Incident command center </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0 algn-left" > <p> Incident investigation review </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Incident work category </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> On-call schedules </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Heartbeat monitoring </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Alerts/major incidents data visualization & analytics </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Service subscriptions </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> External services </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Service & infrastructure health analysis </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Major incidents per month </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> 100 </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> Unlimited </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Unlimited </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Incident creation </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> Manual </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> Manual, Auto, API, and Template </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Manual, Auto, API, and Template </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Postmortems </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> 5 </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> Unlimited </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Unlimited </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Alerts & Notifications per month </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> Unlimited alerts, emails, and SMS </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> Unlimited alerts, emails, SMS, and voice </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Unlimited alerts, emails, SMS, and voice </p> </td> </tr> <tr class=""> <td class="label l bg-t50 algn-center" colspan="4" > <p> Change Management </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Risk assessment through automation </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> System-level change automation rules </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Multi-user/group approvals </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Integrations with CI/CD tools </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Keep track of CI/CD changes </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Change gating in CI/CD tools </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Change calendar </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Change queues </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Change work category </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-t50 algn-center" colspan="4" > <p> Problem Management </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Problem queues </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Problem work category </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-t50 algn-center" colspan="4" > <p> Platform, Support, Admin </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Admin insights </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> IP allowlisting </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Sandbox </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Release tracks </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Org-level billing </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Data residency </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> <span class="check-circle"></span> </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> <span class="check-circle"></span> </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Uptime SLA </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> 99.9% </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> 99.95% </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Global/multi-use automation </p> </td> <td class="reg r not-allowed bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p>   </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> 1,000 rules per agent </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Unlimited automation rules </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> SSO, SCIM, Active directory sync </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> Requires Atlassian Guard subscription </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> Requires Atlassian Guard subscription </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Included </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Storage </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> 250 </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> Unlimited </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Unlimited </p> </td> </tr> <tr class=""> <td class="label l bg-n0" > <p> Support team </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Standard Plan</p> </div><p> Cloud support (regional business hours) </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Premium Plan</p> </div><p> Cloud support team (24/7 premium support, <1 hour support for critical issues) </p> </td> <td class="reg r bg-n0" > <div class="mobile-label"> <p>Enterprise Plan</p> </div><p> Dedicated senior support team (24/7 Enterprise support) </p> </td> </tr> </tbody> </table> </div> </div> </div> </div> </div> <div class="container-fluid md-cozy n10"> <div class="row"> <div class="column column-md-8 column-md-offset-2 s0 between accordion-block" > <div class="imkt-feature-table-container with-circular-show-hide"> <div class="features-header bottomOnly"> <h2 class="heading"> Frequently asked questions </h2> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f3b2ff6b-dd-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="What is Premium? " id="what-is-premium" href="javascript:void(0);"> <span class="label"> What is Premium? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Our Premium plan helps you confidently scale Jira, Jira Service Management Cloud, and Confluence Cloud across your organization by providing more robust functionality for customers than the Standard plan offers today. Premium includes a 99.9% uptime SLA financially backed with service credits, unlimited storage, and 24/7 Premium Support with 1-hour response times for critical issues.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="c88a808d-01-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Can I trial Premium before choosing to pay for it? " id="trial-premium" href="javascript:void(0);"> <span class="label"> Can I trial Premium before choosing to pay for it? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Yes, new customers will still have a free 7-day trial period. If you're an existing customer you'll enter a free trial period that spans your current billing cycle, plus your next billing cycle. After the trial period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your trial period will be a fixed 30 days.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="4093edaa-1e-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Will the list price change if I have 100+ users? " id="price-change" href="javascript:void(0);"> <span class="label"> Will the list price change if I have 100+ users? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change. You can <a data-event="clicked" data-uuid="f93f4630-ed0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="explore our Cloud Calculator" data-label-english="explore our Cloud Calculator" href="/software/pricing-calculator">explore our Cloud Calculator</a> to estimate your bill.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="32cbd708-2e-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Why does Jira Service Management Cloud Premium cost more? " id="jsm-cloud-premium-cost" href="javascript:void(0);"> <span class="label"> Why does Jira Service Management Cloud Premium cost more? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Jira Service Managment Cloud Premium includes key features that will optimize the way you support your customers, like asset and configuration management, advanced incident and change management, and virtual agent. Companies with customer-critical operations and/or global employees are covered with a 99.9% uptime SLA and one-hour support responses around the clock. They also never need to worry about running out of storage for their Jira Service Management Cloud Premium instance.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="a505dc4a-69-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="Do Atlassian cloud products have a storage limit? " id="cloud-products-storage-limits" href="javascript:void(0);"> <span class="label"> Do Atlassian cloud products have a storage limit? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Yes, all Standard plans of Atlassian cloud products have a 250 GB limit, while our Premium plans come with unlimited storage. Read more about storage limits <a data-event="clicked" data-uuid="469ac72d-6a0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="here" data-label-english="here" href="https://confluence.atlassian.com/cloud/atlassian-cloud-storage-policy-873871366.html">here</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="7ae4d204-5e-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="What's the difference between Jira Service Management Cloud and Data Center? " id="jsm-and-data-center" href="javascript:void(0);"> <span class="label"> What's the difference between Jira Service Management Cloud and Data Center? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Jira Service Management Cloud is designed to help you accelerate delivery with Cloud-only features, like built-in automation and templates, advanced forms, and tighter integrations across your toolchain. Learn more about how Jira Service Managment Cloud differs from Data Center on <a data-event="clicked" data-uuid="9d72ad64-790" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="this comparison page" data-label-english="this comparison page" href="/migration/assess/compare-cloud-data-center/jira-service-management">this comparison page</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="8b810a18-af-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="How do I get service credits reimbursed for an SLA breach? " id="service-credits-reimbursed" href="javascript:void(0);"> <span class="label"> How do I get service credits reimbursed for an SLA breach? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a <a data-event="clicked" data-uuid="15e4e819-1d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="support ticket" data-label-english="support ticket" href="https://support.atlassian.com/?_ga=2.214760016.611318367.1568064674-134749270.1567717026">support ticket</a>. For more information please visit our <a data-event="clicked" data-uuid="15e4e819-1d1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="SLA Terms and Conditions" data-label-english="SLA Terms and Conditions" href="/legal/sla">SLA Terms and Conditions</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="fd2d5e4e-af-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-product-key="jiraSoftware" data-label="What is the difference between Premium and Atlassian Guard? " id="guard-and-premium" href="javascript:void(0);"> <span class="label"> What is the difference between Premium and Atlassian Guard? </span> <span class="toggle"><span class="circular-icon plus"></span></span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="db23234d-3c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Atlassian Guard" data-label-english="Atlassian Guard" href="/software/guard">Atlassian Guard</a> gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Atlassian Guard helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Premium, and Jira Service Management Cloud Premium enable teams to scale reliably and confidently with with 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support, along with a richer feature set for Confluence Cloud Premium. When you layer Atlassian Guard on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian cloud and users across your entire organization.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "useExpandAll":false, "useAccordionStyle":true } } </script></div> </div> </div> </div> <div class="container-fluid md-comfortable hide-xs hide-sm t100" data-container-id="33feb4b1-f4fe-4275-ba7d-be03b03d131d"> <style class="background-image-styles" data-for="33feb4b1-f4fe-4275-ba7d-be03b03d131d"> @media (min-width: 0px) and (max-width: 539px) { [data-container-id="33feb4b1-f4fe-4275-ba7d-be03b03d131d"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:abf362ec-8dac-4f0b-8df7-799b87fc8d75/jsm-mobile-footer.svg?cdnVersion=2599") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 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