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data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Zendesk vs. Help Scout</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Don’t get stuck with a basic ticketing system. Instead, try a solution that grows with you. See why brands choose Zendesk over Help Scout.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/in/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial</a><a href="/in/demo" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/heroimageofzendeskandhelpscoutlogos.png" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zendesk vs. Help Scout: Which is better for you?</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Last updated November 5, 2024</p><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To meet expanding business demands, CX teams need support software built for growth. While Help Scout offers a basic ticketing system, it’s missing critical capabilities to set you up for success both now and in the future. Unlike Help Scout, Zendesk offers a complete <a href="/in/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer service solution</a> designed to absorb new teams, divisions, and global customer bases. Here's a deeper look into the three pivotal reasons why businesses prefer Zendesk over Help Scout.</p><img alt="Businesses choose Zendesk over Help Scout due to its scalability, quality support, and complete offerings." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationsandlistofwhybusinesseschoosezendeskoverhelpscout.png" width="100%"/> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Scalability</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With Zendesk, there's no need to change solutions as you grow. It’s designed to scale up with your customer base and business needs so you have a long-term partner. But this isn’t the case with Help Scout—according to reviews on <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/help-scout/reviews#reviews" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">G2<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, growing businesses can struggle to get everything they need out of the system. As a result, they’re forced to migrate to a more mature solution, which can increase costs.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Quality support and CX expertise</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">We empower you with our thought leadership and community of CX experts. From Uber and Lush to Four Seasons and Tesco, Zendesk helps 160,000+ businesses deliver great CX and provides an array of support resources—such as training and dedicated account management—solidifying our status as a trusted leader in the market. On the other hand, Help Scout has a customer base of approximately 12,000 and lacks a customer community.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">More complete solution</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk offers the most complete customer service solution for the AI era. With our industry-leading omnichannel agent workspace, CX teams can provide support over any channel while AI-powered insights guide agents through resolutions. Teams also get advanced analytics tools to monitor and report on <a href="/in/blog/keeping-word-support-sla/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">service level agreements (SLAs)</a> and operational level agreements (OLAs). However, Help Scout has limited native channel support, lacks a native voice solution, and doesn’t offer a dedicated SLA feature.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>More in this guide:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#At-a-glance comparison: Zendesk vs. Help Scout" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">At-a-glance comparison: Zendesk vs. Help Scout</a> </li><li><a href="#Help Scout vs. Zendesk: Features comparison" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Help Scout vs. Zendesk: Features comparison</a> </li><li><a href="#Pricing plans: Help Scout vs. Zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Pricing plans: Help Scout vs. Zendesk</a> </li><li><a href="#Brands that chose Zendesk over Help Scout" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Brands that chose Zendesk over Help Scout</a> </li><li><a href="#Frequently asked questions" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Frequently asked questions</a> </li><li><a href="#Ready to try Zendesk?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ready to try Zendesk?</a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="At-a-glance comparison: Zendesk vs. Help Scout"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">At-a-glance comparison: Zendesk vs. Help Scout</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">See how Zendesk compares to Help Scout on critical CX capabilities in the chart below.</p><table class="sc-2a70aa94-0 bmdwwe"><tr><th>What you need to deliver the best customer experience</th><th>Critical capabilities</th><th>Zendesk</th><th>Help Scout</th></tr><tr><td>Vendor performance</td><td>Analyst rating</td><td>Leader</td><td>Visionary</td></tr><tr><td></td><td>Focus</td><td>Customer service</td><td>Customer service</td></tr><tr><td></td><td>High customer satisfaction at scale</td><td>✓</td><td>✕</td></tr><tr><td>Fast time to value and low cost of ownership</td><td>Easy to use</td><td>✓</td><td>✓</td></tr><tr><td></td><td>Low implementation cost</td><td>✓</td><td>✓</td></tr><tr><td></td><td>Long-term value</td><td>✓</td><td>✕</td></tr><tr><td></td><td>Low long-term TCO</td><td>✓</td><td>✕</td></tr><tr><td>Unified omnichannel experience</td><td>Unified omnichannel status + workflows</td><td>✓</td><td>✓</td></tr><tr><td></td><td>Unified omnichannel customer experience</td><td>✓</td><td>✕</td></tr><tr><td></td><td>Unified omnichannel analytics</td><td>✓</td><td>✓</td></tr><tr><td></td><td>Native voice solution</td><td>✓</td><td>✕</td></tr><tr><td></td><td>Real-time agent workspace</td><td>✓</td><td>✕</td></tr><tr><td></td><td>Native custom dashboards</td><td>✓</td><td>✕</td></tr><tr><td>Powerful workflow/automation tools</td><td>Sophisticated automation + workflows (SLAs, OLAs)</td><td>✓</td><td>✕</td></tr><tr><td></td><td>Flexible agent routing</td><td>✓</td><td>✓</td></tr><tr><td></td><td>Intelligent triage</td><td>✓</td><td>✕</td></tr><tr><td></td><td>AI-powered self-service content gap identification</td><td>✓</td><td>✕</td></tr><tr><td></td><td>Sophisticated self-service content management + workflows</td><td>✓</td><td>✕</td></tr><tr><td>Robust integrations</td><td>Broad apps marketplace</td><td>1,700+</td><td>100+</td></tr><tr><td></td><td>Broad set of API endpoints</td><td>✓</td><td>✕</td></tr></table> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Help Scout vs. Zendesk: Features comparison"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Help Scout vs. Zendesk: Features comparison</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Here are five features to consider when choosing between Help Scout vs. Zendesk. Our research is based on extensive analysis by the Zendesk product team and what we’ve seen based on our customers’ experiences with our software.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Reporting and analytics</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="The Zendesk workforce forecasting analytics tools." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskworkforceforcastinganalyticstoolsscreenshots.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Use AI-powered <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">reporting and analytics software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to monitor operations in real time.</p></div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> reporting and analytics empowers you to measure your entire <a href="/in/blog/why-companies-should-invest-in-the-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer experience</a> in real time. Our AI-powered quality assurance (QA) tools assess 100 percent of customer interactions, flagging churn risk and identifying areas for improvement. Additionally, AI-powered workforce management (WFM) tools forecast staffing needs based on activity trends and historical data, ensuring optimal agent coverage and minimizing wait times. </p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Although <strong>Help Scout</strong> provides a few standard dashboards, it doesn’t provide real-time reporting capabilities. The absence of custom dashboards, metrics, and reports forces users to manually input data and download reports. Additionally, Help Scout doesn’t have QA or WFM tools, making it more challenging to allocate resources properly and coach agents.</p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">AI and automated workflows</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk AI</strong> comes pre-trained on the industry’s largest dataset, built from over 18 billion real <a href="/in/blog/5-ways-customer-interaction-can-improve-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer interactions</a>. It understands the complexities of CX right from the start, allowing you to deliver fast, personalized, automated support—no technical expertise needed.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk also offers a highly customizable approach to designing automated workflows, including <a href="/in/blog/intelligent-call-routing/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">intelligent routing</a> and defining SLAs in a no-code interface. </p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Help Scout's</strong> workflows focus on internal tracking, organization, and automating responses or notifications. However, as previously mentioned, Help Scout doesn’t offer SLAs, and users can’t customize views.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="The Zendesk generative AI rewrites an agent’s response." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskgenerativeairewritesanagentresponsescreenshot.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Let <a href="/in/service/ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk AI</a> help you handle growing service volumes.</p></div> </div> </div> <div style="text-align:center"><video width="75%" height="50%" controls=""> <source src="https://web-assets.zendesk.com/images/p-ai/test-high-2.mp4" type="video/mp4"/> </video></div> <br/> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Knowledge base</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="The Zendesk Content Cues knowledge management tool." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskcontentcuesknowledgemanagementtoolscreenshot.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Scale smarter with an AI-powered <a href="/in/service/knowledge-base/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge base</a>.</p></div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> makes it easy to share articles in support tickets with AI-powered recommendations, see which content serves customers best with Content Cues, and offer in-context self-service with the Web Widget and Mobile SDK. You can also use <a href="/in/blog/generative-ai-guide/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">generative AI</a> to write new articles—or rewrite old content—and then update it everywhere if it lives across multiple articles and help centers with content blocks.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Although <strong>Help Scout</strong> provides knowledge base software, it lacks some advanced content management capabilities, making it difficult to scale your help center. For instance, it doesn’t support dynamic content, so you’ll spend more time customizing content for different customer segments. If you update an article in your English-language knowledge base, it won’t automatically update your French- or Spanish-language content. </p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Integrations</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> provides 1,700+ pre-built apps and integrations in the Zendesk Marketplace, enabling you to scale to any use case and build a 360-degree customer view to personalize interactions. By centralizing customer data from various sources, Zendesk helps you create a comprehensive understanding of each customer, allowing you to tailor interactions and deliver personalized experiences. Additionally, Zendesk streamlines your data collection, providing valuable insights and enabling you to make data-driven decisions for greater efficiency.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In contrast, <strong>Help Scout</strong> offers around 100 pre-built apps and integrations in its marketplace, and some of these integrations come with limitations. For example, the Help Scout and Jira integration doesn’t permit ticket updates from within Jira. Additionally, some of these integrations are only available at higher subscription levels. </p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="The Zendesk Marketplace provides over 1,700 pre-built integrations." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskmarketplacescreenshot.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Scale your operations by seamlessly integrating additional tools in the <a href="/in/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Marketplace</a>.</p> </div> </div> </div> <div style="text-align:center"><video width="75%" height="50%" controls=""> <source src="https://web-assets.zendesk.com/images/p-sunshine/overview/customize@2x.mp4" type="video/mp4"/> </video></div> <br/> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Unified omnichannel experience </h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="The omnichannel Zendesk ticketing system." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskomnichannelticketingsystemscreenshot.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Deliver personalized support with ease using the AI-powered Zendesk <a href="/in/service/help-desk-software/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ticketing system</a>.</p></div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> offers the industry-leading omnichannel solution, unifying all your support channels within one AI-powered interface. For example, the Zendesk agent copilot can draw answers from your knowledge base or details from the customer’s purchase history and share them with the agent during the interaction. Agents can use the information to deliver fast, tailored support regardless of how the customer chooses to communicate. This streamlined approach eliminates the need to switch between systems or ask customers to repeat information, saving your team time and lowering costs. </p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In comparison, <strong>Help Scout</strong> falls short in delivering a comprehensive omnichannel experience. While the software provides native email support, it lacks a native voice solution or a fully integrated computer telephony integration (CTI).</p> </div> </div> </div> <div style="text-align:center"><video width="75%" height="50%" controls=""> <source src="https://web-assets.zendesk.com/images/p-agent-workspace/AgentWorkspace_01_v03.mp4" type="video/mp4"/> </video></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Pricing plans: Help Scout vs. Zendesk"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Pricing plans: Help Scout vs. Zendesk</h2><div class="sc-ecc9c292-0 iUiEoJ"><table class="sc-2a70aa94-0 bmdwwe"><tr><th>Cost</th><th>Zendesk</th><th>Help Scout</th></tr><tr><td>Licensing plans</td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Support Team: $19 per agent/month </li><li>Support Professional: $55 per agent/month </li><li>Support Enterprise: $115 per agent/month <br/>*Plans are billed annually.</li></ul> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Standard: $22 per user/month </li><li>Plus: $44 per user/month </li><li>Pro: $65 per user/month (min. 10 users) <br/>*Plans are billed annually.</li></ul> </td></tr><tr><td>Cost to serve</td><td>Low</td><td>High (due to lack of integrated omnichannel support + robust self-service)</td></tr><tr><td>Cost of efficiency gaps</td><td>Low</td><td>High (due to lack of powerful agent + workflow automation tools)</td></tr><tr><td>Cost of customer experience gaps</td><td>Low</td><td>High (due to lack of omnichannel support + efficiency)</td></tr><tr><td>Cost of scalability gaps</td><td>Low</td><td>High (due to product + support gaps)</td></tr><tr><td>Total cost of ownership</td><td>Low</td><td>High</td></tr></table> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Overall, Zendesk has a lower total cost of ownership than Help Scout. Unlike Help Scout users, Zendesk customers avoid switching costs thanks to our more mature software, a highly rated app marketplace, native integrations, and scaled support and success operations. But don’t take it from us—take it from Forrester. <a href="/in/blog/total-economic-impact-of-zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">The Forrester Consulting Total Economic Impact™ (TEI) study</a> showed that Zendesk customers experienced a 286 percent return on investment over three years.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">On the other hand, Help Scout isn’t as well-equipped to accommodate the needs of growing businesses. For instance, since Help Scout doesn’t natively offer voice or SMS, you would need to purchase additional services and integrate them, raising the total cost of ownership.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Brands that chose Zendesk over Help Scout"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Brands that chose Zendesk over Help Scout</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Challenges in scalability, difficulties in reporting, and insufficient visibility into customer interactions are just some of the reasons companies choose Zendesk over Help Scout. Here are three organizations that adopted Zendesk and experienced an enhanced return on investment as a result.</p><img alt="G2 users voted Zendesk the best software in three categories in 2023." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/g2usersvotedzendeskthebestsoftwareinthreecategoriesscreenshot.png" width="100%"/> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">HeliosX</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/in/customer/heliosx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HeliosX</a> desired a solution that could power its long-term growth, provide powerful reporting, and set up quickly and easily—prompting the company to choose Zendesk over Help Scout. <strong>This resulted in a 50 percent reduction in staffing costs and a seven percent CSAT increase.</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“The way we could just create flows and automations was so much easier than it would have been through Freshdesk or Help Scout. I wanted to get the system up and running quickly, and Zendesk was the better tool for being able to make changes at speed.”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">—Fabrice Dowling, global head of customer care at HeliosX</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Missouri Star Quilt Company</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Before Zendesk, <a href="/in/customer/missouri-star-quilt-company/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Missouri Star Quilt Company</a> had tried other customer service solutions—namely Help Scout and <a href="/in/service/comparison/zendesk-vs-liveagent/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveAgent</a>—but didn’t get the required results. Some of the biggest problems the business experienced before Zendesk were dropped calls and reporting visibility. To address these challenges and meet their goals, Missouri Star Quilt turned to Zendesk.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Missouri Star Quilt has since seen its customer service call answer rate improve by 30 percent to a rate of 95 percent, and its customer satisfaction rating regularly hits 97 percent.</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“Zendesk has allowed us a better connection to our customers. It’s given us visibility into who’s talking to us [and] why they’re talking to us, and it enables us to capture that data and use it to see how we can be better.”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">—Wendi Mills, customer service manager at Missouri Star Quilt Company</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Thinkific</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">After months of evaluating options including Help Scout, choosing Zendesk was a “no-brainer” for <a href="/in/customer/thinkific/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Thinkific</a>. Since our software is so easy to use, its customer service team worked faster and avoided the frustration they experienced using their old ticketing system.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Thinkific determined their agents resolved 2.5 more tickets per day and answered 96 percent of tickets in under eight hours using Zendesk.</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“The first day we started using Zendesk, our fastest agent, who normally resolves twice as many tickets as anyone else, said immediately that she was now even faster. Zendesk’s workflows and UI are designed for efficiency.”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">—Veronica Howes, director of customer success at Thinkific</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Frequently asked questions"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Frequently asked questions</h2><div class="sc-ecc9c292-0 iUiEoJ"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36le76:--trigger:0" role="button" tabindex="0" aria-controls=":R36le76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Is Help Scout like Zendesk?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36le76:--panel:0" aria-hidden="true" aria-labelledby=":R36le76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Help Scout and Zendesk are both customer service software, but they have key differences. Zendesk provides advanced AI trained on the industry’s largest dataset, AI-powered self-service tools, advanced workflow automation, and more. These tools contribute to the overall scalability of Zendesk, making it suitable for businesses of all sizes, unlike Help Scout, which small businesses often outgrow. </p> </div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36le76:--trigger:1" role="button" tabindex="0" aria-controls=":R36le76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What is Help Scout used for?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36le76:--panel:1" aria-hidden="true" aria-labelledby=":R36le76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Businesses use Help Scout as a basic customer support platform. It provides them with the basic tools to manage customer communication and host a knowledge base but lacks a unified omnichannel customer experience, native voice solution, and a real-time agent workspace. </p> </div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36le76:--trigger:2" role="button" tabindex="0" aria-controls=":R36le76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Why choose Zendesk over Help Scout?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36le76:--panel:2" aria-hidden="true" aria-labelledby=":R36le76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Businesses choose Zendesk over Help Scout because it offers a more comprehensive and scalable solution. Its advanced features, such as AI, real-time reporting, and robust integrations, provide greater flexibility and efficiency in managing customer interactions. Its specialization in CX makes it a compelling choice for businesses seeking robust and future-proof customer service software.</p> </div></section></div></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Ready to try Zendesk?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Ready to try Zendesk?</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Ready to try Zendesk?"></span></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A basic ticketing system can only take you so far. Modern support teams need customer service software that can support ever-evolving <a href="/in/blog/customer-needs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer needs</a> and business growth. Our AI-powered self-service and automation tools, comprehensive reporting features, and versatile omnichannel Agent Workspace are just a few of the ways Zendesk helps businesses like yours deliver great customer experiences. See how easy it is to get started for free.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Get your free trial<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zendesk vs. the rest: Compare the software</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Explore these resources to deep dive into why users choose Zendesk vs. Help Scout.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv sc-e2fe0354-2 cTaaEo"><a href="/in/service/comparison/help-scout-alternatives/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Help Scout alternatives</span></a><a href="/in/service/comparison/zendesk-reviews/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk reviews</span></a><a href="/in/service/comparison/zendesk-vs-hubspot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. HubSpot</span></a><a href="/in/service/comparison/zendesk-vs-freshdesk/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Freshdesk</span></a><a href="/in/service/comparison/zendesk-vs-kustomer/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Kustomer</span></a><a href="/in/service/comparison/zendesk-vs-intercom/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Intercom</span></a><a href="/in/service/comparison/zendesk-vs-jira-service-desk/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Jira</span></a><a href="/in/service/comparison/zendesk-vs-front/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Front</span></a><a href="/in/service/comparison/zendesk-vs-servicenow/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. ServiceNow</span></a><a href="/in/service/comparison/zendesk-vs-groove/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Groove</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ggdufw"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Customer support software that's scalable and easy to use</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a target="_blank" rel="noopener noreferrer" href="//www.zendesk.com/demo/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/in/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" 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LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Our Products</h2><ul><li><a href="/in/service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk for customer service</span></a></li><li><a href="/in/employee-service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk for employee service</span></a></li><li><a href="/in/sell/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 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href="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Product updates</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Top Features</h2><ul><li><a href="/in/service/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketing system</span></a></li><li><a href="/in/service/messaging/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Messaging & live chat</span></a></li><li><a href="/in/service/help-center/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Help centre</span></a></li><li><a href="/in/service/voice/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Voice</span></a></li><li><a href="/in/service/community-forum/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Community forums</span></a></li><li><a href="/in/service/analytics/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Reporting & analytics</span></a></li><li><a href="/in/service/ai/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Answer Bot</span></a></li><li><a href="/in/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Customer service software</span></a></li><li><a href="/in/service/help-desk-software/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketing system software</span></a></li><li><a href="/in/service/messaging/live-chat/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Live chat software</span></a></li><li><a href="/in/service/help-center/knowledge-base-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Knowledge base</span></a></li><li><a href="/in/service/help-center/community-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Forum software</span></a></li><li><a href="/in/service/help-desk-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Help desk software</span></a></li><li><a href="/in/service/workforce-management/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Workforce management</span></a></li><li><a href="/in/customer-data-privacy-protection/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Advanced Data Privacy and Protection</span></a></li></ul></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Resources</h2><ul><li><a href="/in/trust-center/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span 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type="application/json">{"props":{"pageProps":{"_sentryTraceData":"754c64de81e1466388f9da41ff240804-a4cc3da8d22095be-0","_sentryBaggage":"sentry-environment=production,sentry-release=ekV6iEvrczV_vZLOMCCgH,sentry-public_key=da50b2d2de4b407e94dc71c34d3bf27e,sentry-trace_id=754c64de81e1466388f9da41ff240804,sentry-sample_rate=0.1,sentry-transaction=%2Fservice%2Fcomparison%2F%5Bslug%5D,sentry-sampled=false","meta":{"alternates":{"de":"https://www.zendesk.de/service/comparison/zendesk-vs-help-scout/","fr":"https://www.zendesk.fr/service/comparison/zendesk-vs-help-scout/","es":"https://www.zendesk.es/service/comparison/zendesk-vs-help-scout/","us":"https://www.zendesk.com/service/comparison/zendesk-vs-help-scout/","gb":"https://www.zendesk.co.uk/service/comparison/zendesk-vs-help-scout/"},"related":["636134","459311","281081","54361"],"tags":[],"backupLocale":"us"},"attributes":{"_yoast_wpseo_linkdex":"46","_edit_lock":"1731618579:5508","_edit_last":"5497","tier-breadcrumb-text":"Zendesk vs. Help Scout","tier-structure":"Zendesk vs Help Scout","tier-parent-url":"/service/comparison/","tier-header":"/support/features/","tier-hero-bgimage":"/support/features/","tier-hero-headline":"Zendesk vs. Help Scout","tier-subheading":"Zendesk vs. Help Scout: Which is better for you?","tier-hero-heading-text-color":"#fff","tier-bg-hero-color":"4","tier-cta-1-text":"Free trial","tier-cta-1-url":"/register/","tier-cta-1-color":"btn-orange","tier-copy-header":"//www.zendesk.com/register","tier-copy-checkbox":"btn-orange","tier-copy-headline":"btn-orange","tier-copy-body":"btn-orange","tier-right-screen-header":"btn-orange","tier-right-screen-checkbox":"btn-orange","tier-right-screen-headline":"btn-orange","tier-right-screen-body":"btn-orange","tier-right-screen-img":"btn-orange","tier-right-screen-img-alt-text":"btn-orange","tier-left-screen-header":"btn-orange","tier-left-screen-checkbox":"btn-orange","tier-left-screen-headline":"btn-orange","tier-left-screen-body":"btn-orange","tier-left-screen-img":"btn-orange","tier-right-screen-header-2":"btn-orange","tier-right-screen-checkbox-2":"btn-orange","tier-right-screen-headline-2":"btn-orange","tier-right-screen-body-2":"btn-orange","tier-right-screen-img-2":"btn-orange","tier-left-screen-header-2":"btn-orange","tier-left-screen-checkbox-2":"btn-orange","tier-left-screen-headline-2":"btn-orange","tier-left-screen-body-2":"btn-orange","tier-left-screen-img-2":"btn-orange","tier-brake-copy-header":"btn-orange","tier-brake-copy-checkbox":"btn-orange","tier-brake-copy-headline":"btn-orange","tier-brake-copy-body":"btn-orange","tier-center-screen-header":[{"tier-copy-headline":"The inside scoop","tier-copy-body":"So, what makes Zendesk the stand out choice? Here’s what matters most to our customers:\r\n \u003cul\u003e\u003cli\u003e\r\nPowerful reporting and insights: With custom metrics, flexible data visualizations, and custom reports, Zendesk reporting enables you and your teams to make sense of the information that matters.\r\n\u003c/li\u003e\u003cli\u003e\r\nScale: Whether you have 1 agent or 1000, there’s no need for you to switch solutions as you grow.\r\n\u003c/li\u003e\u003cli\u003e\r\nInnovation: At Zendesk we build software for innovators. It's flexible and easy to build on, and gives you the technology and freedom to try new ideas. \r\n\u003c/li\u003e\u003cli\u003e\r\nPartnership: Building great software for our customers is rewarding, but nothing is more important to us or our users than customer service. After all, how can Zendesk be the best solution on the market, without being a model of excellence through our own support and services model. We will be there for you when you need us.\r\n\u003c/li\u003e\u003c/ul\u003e","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-center-screen-checkbox":"1","tier-center-screen-headline":"Ready to try Zendesk?","tier-center-screen-body":"\u003cspan id=\"Ready to try Zendesk?\"\u003e\u003c/span\u003e\r\n\r\n\u003cp\u003eA basic ticketing system can only take you so far. Modern support teams need customer service software that can support ever-evolving \u003ca href=\"/blog/customer-needs/\"\u003ecustomer needs\u003c/a\u003e and business growth. Our AI-powered self-service and automation tools, comprehensive reporting features, and versatile omnichannel Agent Workspace are just a few of the ways Zendesk helps businesses like yours deliver great customer experiences. See how easy it is to get started for free.\u003c/p\u003e","tier-center-screen-img":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-video-header":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-video-checkbox":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-video-headline":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-video-body":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-video-id":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-video-color":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-video-screen":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-quote-header":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-quote-checkbox":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-quote-img":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-quote-body":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-quote-author":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-quote-title":"See for yourself why Zendesk is the customer support solution over Help Scout based on security, usability, knowledge base, customizability, reporting, and, of course, price. Start your free trial today.","tier-resource-header":"//www.zendesk.com/register","tier-resource-checkbox":"1","tier-resource-headline":"Zendesk vs. the rest: Compare the software","tier-resource":"We have more to say about this. Have a look below.","tier-cta-header":[{"tier-copy-headline":"The inside scoop","tier-copy-body":"So, what makes Zendesk the stand out choice? Here’s what matters most to our customers:\r\n \u003cul\u003e\u003cli\u003e\r\nPowerful reporting and insights: With custom metrics, flexible data visualizations, and custom reports, Zendesk reporting enables you and your teams to make sense of the information that matters.\r\n\u003c/li\u003e\u003cli\u003e\r\nScale: Whether you have 1 agent or 1000, there’s no need for you to switch solutions as you grow.\r\n\u003c/li\u003e\u003cli\u003e\r\nInnovation: At Zendesk we build software for innovators. It's flexible and easy to build on, and gives you the technology and freedom to try new ideas. \r\n\u003c/li\u003e\u003cli\u003e\r\nPartnership: Building great software for our customers is rewarding, but nothing is more important to us or our users than customer service. After all, how can Zendesk be the best solution on the market, without being a model of excellence through our own support and services model. We will be there for you when you need us.\r\n\u003c/li\u003e\u003c/ul\u003e","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-cta-checkbox":"1","tier-cta-headline":"Customer support software that's scalable and easy to use","tier-cta-2-text":"View demo","tier-cta-2-url":"//www.zendesk.com/demo/","tier-hero-description":"To meet expanding business demands, CX teams need support software built for growth. While Help Scout offers a basic ticketing system, it’s missing critical capabilities to set you up for success both now and in the future. Unlike Help Scout, Zendesk offers a complete \u003ca href=\"/service/ticketing-system/customer-service-management-software/\"\u003ecustomer service solution\u003c/a\u003e designed to absorb new teams, divisions, and global customer bases. Here's a deeper look into the three pivotal reasons why businesses prefer Zendesk over Help Scout.\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Businesses choose Zendesk over Help Scout due to its scalability, quality support, and complete offerings.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationsandlistofwhybusinesseschoosezendeskoverhelpscout.png\" width=100% height=100% /\u003e \r\n\r\n\u003ch3\u003eScalability\u003c/h3\u003e\r\n\r\nWith Zendesk, there's no need to change solutions as you grow. It’s designed to scale up with your customer base and business needs so you have a long-term partner. But this isn’t the case with Help Scout—according to reviews on \u003ca href=\"https://www.g2.com/products/help-scout/reviews#reviews\" rel=\"noopener\" target=\"_blank\"\u003eG2\u003c/a\u003e, growing businesses can struggle to get everything they need out of the system. As a result, they’re forced to migrate to a more mature solution, which can increase costs.\r\n\r\n\u003ch3\u003eQuality support and CX expertise\u003c/h3\u003e\r\n\r\nWe empower you with our thought leadership and community of CX experts. From Uber and Lush to Four Seasons and Tesco, Zendesk helps 160,000+ businesses deliver great CX and provides an array of support resources—such as training and dedicated account management—solidifying our status as a trusted leader in the market. On the other hand, Help Scout has a customer base of approximately 12,000 and lacks a customer community.\r\n\r\n\r\n\u003ch3\u003eMore complete solution\u003c/h3\u003e\r\n\r\nZendesk offers the most complete customer service solution for the AI era. With our industry-leading omnichannel agent workspace, CX teams can provide support over any channel while AI-powered insights guide agents through resolutions. Teams also get advanced analytics tools to monitor and report on \u003ca href=\"/blog/keeping-word-support-sla/\"\u003eservice level agreements (SLAs)\u003c/a\u003e and operational level agreements (OLAs). However, Help Scout has limited native channel support, lacks a native voice solution, and doesn’t offer a dedicated SLA feature. \r\n\r\n\u003cstrong\u003eMore in this guide:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#At-a-glance comparison: Zendesk vs. Help Scout\"\u003eAt-a-glance comparison: Zendesk vs. Help Scout\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Help Scout vs. Zendesk: Features comparison\"\u003eHelp Scout vs. Zendesk: Features comparison\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Pricing plans: Help Scout vs. Zendesk\"\u003ePricing plans: Help Scout vs. Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Brands that chose Zendesk over Help Scout\"\u003eBrands that chose Zendesk over Help Scout\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Frequently asked questions\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Ready to try Zendesk?\"\u003eReady to try Zendesk?\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"At-a-glance comparison: Zendesk vs. Help Scout\"\u003e\u003c/span\u003e","tier-copy-nav-button-text":"","tier-copy-nav-button-url":"","tier-copy":[{"tier-copy-headline":"At-a-glance comparison: Zendesk vs. Help Scout","tier-copy-body":"See how Zendesk compares to Help Scout on critical CX capabilities in the chart below.\r\n\r\n\u003ctable\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003eWhat you need to deliver the best customer experience\u003c/th\u003e\r\n \u003cth\u003eCritical capabilities\u003c/th\u003e\r\n \u003cth\u003eZendesk\u003c/th\u003e\r\n \u003cth\u003eHelp Scout\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eVendor performance\u003c/td\u003e\r\n \u003ctd\u003eAnalyst rating\u003c/td\u003e\r\n \u003ctd\u003eLeader\u003c/td\u003e\r\n \u003ctd\u003eVisionary\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eFocus\u003c/td\u003e\r\n \u003ctd\u003eCustomer service\u003c/td\u003e\r\n \u003ctd\u003eCustomer service\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eHigh customer satisfaction at scale\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eFast time to value and low cost of ownership\u003c/td\u003e\r\n \u003ctd\u003eEasy to use\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eLow implementation cost\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eLong-term value\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eLow long-term TCO\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eUnified omnichannel experience\u003c/td\u003e\r\n \u003ctd\u003eUnified omnichannel status + workflows\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eUnified omnichannel customer experience\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e \r\n\u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eUnified omnichannel analytics\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eNative voice solution\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eReal-time agent workspace\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eNative custom dashboards\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003ePowerful workflow/automation tools\u003c/td\u003e\r\n \u003ctd\u003eSophisticated automation + workflows (SLAs, OLAs)\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eFlexible agent routing\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eIntelligent triage\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eAI-powered self-service content gap identification\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eSophisticated self-service content management + workflows\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eRobust integrations\u003c/td\u003e\r\n \u003ctd\u003eBroad apps marketplace\u003c/td\u003e\r\n \u003ctd\u003e1,700+\u003c/td\u003e\r\n \u003ctd\u003e100+\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003e\u003c/td\u003e\r\n \u003ctd\u003eBroad set of API endpoints\u003c/td\u003e\r\n \u003ctd\u003e✓\u003c/td\u003e\r\n \u003ctd\u003e✕\u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003c/table\u003e\r\n\r\n\u003cspan id=\"Help Scout vs. Zendesk: Features comparison\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Help Scout vs. Zendesk: Features comparison","tier-copy-body":"Here are five features to consider when choosing between Help Scout vs. Zendesk. Our research is based on extensive analysis by the Zendesk product team and what we’ve seen based on our customers’ experiences with our software.\r\n\r\n\r\n\u003ch3\u003eReporting and analytics\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"The Zendesk workforce forecasting analytics tools.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskworkforceforcastinganalyticstoolsscreenshots.png\" width=100% height=100% /\u003e \r\n\r\nUse AI-powered \u003ca href=\"https://www.zendesk.com/service/analytics/\"\u003ereporting and analytics software\u003c/a\u003e to monitor operations in real time. \r\n\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-6\"\u003e\r\n\r\n\u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e reporting and analytics empowers you to measure your entire \u003ca href=\"/blog/why-companies-should-invest-in-the-customer-experience/\"\u003ecustomer experience\u003c/a\u003e in real time. Our AI-powered quality assurance (QA) tools assess 100 percent of customer interactions, flagging churn risk and identifying areas for improvement. Additionally, AI-powered workforce management (WFM) tools forecast staffing needs based on activity trends and historical data, ensuring optimal agent coverage and minimizing wait times. \u003c/p\u003e\r\n\r\n\u003cp\u003eAlthough \u003cstrong\u003eHelp Scout\u003c/strong\u003e provides a few standard dashboards, it doesn’t provide real-time reporting capabilities. The absence of custom dashboards, metrics, and reports forces users to manually input data and download reports. Additionally, Help Scout doesn’t have QA or WFM tools, making it more challenging to allocate resources properly and coach agents.\u003c/p\u003e\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eAI and automated workflows\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cp\u003e\u003cstrong\u003eZendesk AI\u003c/strong\u003e comes pre-trained on the industry’s largest dataset, built from over 18 billion real \u003ca href=\"/blog/5-ways-customer-interaction-can-improve-business/\"\u003ecustomer interactions\u003c/a\u003e. It understands the complexities of CX right from the start, allowing you to deliver fast, personalized, automated support—no technical expertise needed.\u003c/p\u003e\r\n\r\n\u003cp\u003eZendesk also offers a highly customizable approach to designing automated workflows, including \u003ca href=\"/blog/intelligent-call-routing/\"\u003eintelligent routing\u003c/a\u003e and defining SLAs in a no-code interface. \u003c/p\u003e\r\n\r\n\u003cp\u003e\u003cstrong\u003eHelp Scout's\u003c/strong\u003e workflows focus on internal tracking, organization, and automating responses or notifications. However, as previously mentioned, Help Scout doesn’t offer SLAs, and users can’t customize views.\u003c/p\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n\u003cdiv class=\"col col-small-6\"\u003e\r\n\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"The Zendesk generative AI rewrites an agent’s response. \" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskgenerativeairewritesanagentresponsescreenshot.png\" width=100% height=100% /\u003e \r\n\r\nLet \u003ca href=\"/service/ai/\"\u003eZendesk AI\u003c/a\u003e help you handle growing service volumes. \r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\r\n\u003ccenter\u003e\u003cvideo width=\"75%\" height=\"50%\" controls\u003e\r\n \u003csource src=\"https://web-assets.zendesk.com/images/p-ai/test-high-2.mp4\" type=\"video/mp4\"\u003e\r\n\u003c/video\u003e\u003c/center\u003e\r\n\u003cbr\u003e\r\n\r\n\r\n\u003ch3\u003eKnowledge base\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"The Zendesk Content Cues knowledge management tool. \" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskcontentcuesknowledgemanagementtoolscreenshot.png\" width=100% height=100% /\u003e \r\n\r\nScale smarter with an AI-powered \u003ca href=\"/service/knowledge-base/\"\u003eknowledge base\u003c/a\u003e. \r\n\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-6\"\u003e\r\n\r\n\u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e makes it easy to share articles in support tickets with AI-powered recommendations, see which content serves customers best with Content Cues, and offer in-context self-service with the Web Widget and Mobile SDK. You can also use \u003ca href=\"/blog/generative-ai-guide/\"\u003egenerative AI\u003c/a\u003e to write new articles—or rewrite old content—and then update it everywhere if it lives across multiple articles and help centers with content blocks.\u003c/p\u003e\r\n\r\n\u003cp\u003eAlthough \u003cstrong\u003eHelp Scout\u003c/strong\u003e provides knowledge base software, it lacks some advanced content management capabilities, making it difficult to scale your help center. For instance, it doesn’t support dynamic content, so you’ll spend more time customizing content for different customer segments. If you update an article in your English-language knowledge base, it won’t automatically update your French- or Spanish-language content. \u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eIntegrations\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e provides 1,700+ pre-built apps and integrations in the Zendesk Marketplace, enabling you to scale to any use case and build a 360-degree customer view to personalize interactions. By centralizing customer data from various sources, Zendesk helps you create a comprehensive understanding of each customer, allowing you to tailor interactions and deliver personalized experiences. Additionally, Zendesk streamlines your data collection, providing valuable insights and enabling you to make data-driven decisions for greater efficiency.\u003c/p\u003e\r\n\r\n\u003cp\u003eIn contrast, \u003cstrong\u003eHelp Scout\u003c/strong\u003e offers around 100 pre-built apps and integrations in its marketplace, and some of these integrations come with limitations. For example, the Help Scout and Jira integration doesn’t permit ticket updates from within Jira. Additionally, some of these integrations are only available at higher subscription levels. \u003c/p\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n\u003cdiv class=\"col col-small-6\"\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\" The Zendesk Marketplace provides over 1,700 pre-built integrations.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskmarketplacescreenshot.png\" width=100% height=100% /\u003e \r\n\r\n\u003cp\u003eScale your operations by seamlessly integrating additional tools in the \u003ca href=\"/marketplace/\"\u003eZendesk Marketplace\u003c/a\u003e.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ccenter\u003e\u003cvideo width=\"75%\" height=\"50%\" controls\u003e\r\n \u003csource src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/customize@2x.mp4\" type=\"video/mp4\"\u003e\r\n\u003c/video\u003e\u003c/center\u003e\r\n\u003cbr\u003e\r\n\r\n\u003ch3\u003eUnified omnichannel experience \u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"The omnichannel Zendesk ticketing system.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskomnichannelticketingsystemscreenshot.png\" width=100% height=100% /\u003e \r\n\r\nDeliver personalized support with ease using the AI-powered Zendesk \u003ca href=\"/service/help-desk-software/ticketing-system/\"\u003eticketing system\u003c/a\u003e. \r\n\r\n\u003c/div\u003e\r\n\r\n\r\n\u003cdiv class=\"col col-small-6\"\u003e\r\n\r\n\r\n\u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e offers the industry-leading omnichannel solution, unifying all your support channels within one AI-powered interface. For example, the Zendesk agent copilot can draw answers from your knowledge base or details from the customer’s purchase history and share them with the agent during the interaction. Agents can use the information to deliver fast, tailored support regardless of how the customer chooses to communicate. This streamlined approach eliminates the need to switch between systems or ask customers to repeat information, saving your team time and lowering costs. \u003c/p\u003e\r\n\r\n\u003cp\u003eIn comparison, \u003cstrong\u003eHelp Scout\u003c/strong\u003e falls short in delivering a comprehensive omnichannel experience. While the software provides native email support, it lacks a native voice solution or a fully integrated computer telephony integration (CTI).\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ccenter\u003e\u003cvideo width=\"75%\" height=\"50%\" controls\u003e\r\n \u003csource src=\"https://web-assets.zendesk.com/images/p-agent-workspace/AgentWorkspace_01_v03.mp4\" type=\"video/mp4\"\u003e\r\n\u003c/video\u003e\u003c/center\u003e\r\n\r\n\u003cspan id=\"Pricing plans: Help Scout vs. Zendesk\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Pricing plans: Help Scout vs. Zendesk","tier-copy-body":"\u003ctable\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003eCost\u003c/th\u003e\r\n \u003cth\u003eZendesk\u003c/th\u003e\r\n \u003cth\u003eHelp Scout\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eLicensing plans\u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSupport Team: $19 per agent/month\u003c/li\u003e\r\n\t\u003cli\u003eSupport Professional: $55 per agent/month\u003c/li\u003e\r\n\t\u003cli\u003eSupport Enterprise: $115 per agent/month\u003c/li\u003e\r\n*Plans are billed annually.\r\n\u003c/ul\u003e\r\n\u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStandard: $22 per user/month\u003c/li\u003e\r\n\t\u003cli\u003ePlus: $44 per user/month\u003c/li\u003e\r\n\t\u003cli\u003ePro: $65 per user/month (min. 10 users)\u003c/li\u003e\r\n*Plans are billed annually.\r\n\r\n\u003c/ul\u003e\r\n\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eCost to serve\u003c/td\u003e\r\n \u003ctd\u003eLow\u003c/td\u003e\r\n \u003ctd\u003eHigh (due to lack of integrated omnichannel support + robust self-service)\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eCost of efficiency gaps\u003c/td\u003e\r\n \u003ctd\u003eLow\u003c/td\u003e\r\n \u003ctd\u003eHigh (due to lack of powerful agent + workflow automation tools)\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eCost of customer experience gaps\u003c/td\u003e\r\n \u003ctd\u003eLow\u003c/td\u003e\r\n \u003ctd\u003eHigh (due to lack of omnichannel support + efficiency)\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eCost of scalability gaps\u003c/td\u003e\r\n \u003ctd\u003eLow\u003c/td\u003e\r\n \u003ctd\u003eHigh (due to product + support gaps)\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eTotal cost of ownership\u003c/td\u003e\r\n \u003ctd\u003eLow\u003c/td\u003e\r\n \u003ctd\u003eHigh\u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003c/table\u003e\r\n\r\nOverall, Zendesk has a lower total cost of ownership than Help Scout. Unlike Help Scout users, Zendesk customers avoid switching costs thanks to our more mature software, a highly rated app marketplace, native integrations, and scaled support and success operations. But don’t take it from us—take it from Forrester. \u003ca href=\"/blog/total-economic-impact-of-zendesk/\"\u003eThe Forrester Consulting Total Economic Impact™ (TEI) study\u003c/a\u003e showed that Zendesk customers experienced a 286 percent return on investment over three years.\r\n\r\nOn the other hand, Help Scout isn’t as well-equipped to accommodate the needs of growing businesses. For instance, since Help Scout doesn’t natively offer voice or SMS, you would need to purchase additional services and integrate them, raising the total cost of ownership. \r\n\r\n\u003cspan id=\"Brands that chose Zendesk over Help Scout\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Brands that chose Zendesk over Help Scout","tier-copy-body":"Challenges in scalability, difficulties in reporting, and insufficient visibility into customer interactions are just some of the reasons companies choose Zendesk over Help Scout. Here are three organizations that adopted Zendesk and experienced an enhanced return on investment as a result.\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"G2 users voted Zendesk the best software in three categories in 2023. \" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/g2usersvotedzendeskthebestsoftwareinthreecategoriesscreenshot.png\" width=100% height=100% /\u003e \r\n\r\n\u003ch3\u003eHeliosX\u003c/h3\u003e\r\n\r\n\u003ca href=\"/customer/heliosx/\"\u003eHeliosX\u003c/a\u003e desired a solution that could power its long-term growth, provide powerful reporting, and set up quickly and easily—prompting the company to choose Zendesk over Help Scout. \u003cstrong\u003eThis resulted in a 50 percent reduction in staffing costs and a seven percent CSAT increase.\u003c/strong\u003e\r\n\r\n“The way we could just create flows and automations was so much easier than it would have been through Freshdesk or Help Scout. I wanted to get the system up and running quickly, and Zendesk was the better tool for being able to make changes at speed.” \r\n\r\n—Fabrice Dowling, global head of customer care at HeliosX\r\n\r\n\r\n\u003ch3\u003eMissouri Star Quilt Company\u003c/h3\u003e\r\n\r\nBefore Zendesk, \u003ca href=\"/customer/missouri-star-quilt-company/\"\u003eMissouri Star Quilt Company\u003c/a\u003e had tried other customer service solutions—namely Help Scout and \u003ca href=\"/service/comparison/zendesk-vs-liveagent/\"\u003eLiveAgent\u003c/a\u003e—but didn’t get the required results. Some of the biggest problems the business experienced before Zendesk were dropped calls and reporting visibility. To address these challenges and meet their goals, Missouri Star Quilt turned to Zendesk.\r\n\r\n\u003cstrong\u003eMissouri Star Quilt has since seen its customer service call answer rate improve by 30 percent to a rate of 95 percent, and its customer satisfaction rating regularly hits 97 percent.\u003c/strong\u003e\r\n\r\n“Zendesk has allowed us a better connection to our customers. It’s given us visibility into who’s talking to us [and] why they’re talking to us, and it enables us to capture that data and use it to see how we can be better.” \r\n\r\n—Wendi Mills, customer service manager at Missouri Star Quilt Company\r\n\r\n\u003ch3\u003eThinkific\u003c/h3\u003e\r\n\r\nAfter months of evaluating options including Help Scout, choosing Zendesk was a “no-brainer” for \u003ca href=\"/customer/thinkific/\"\u003eThinkific\u003c/a\u003e. Since our software is so easy to use, its customer service team worked faster and avoided the frustration they experienced using their old ticketing system. \r\n\r\n\u003cstrong\u003eThinkific determined their agents resolved 2.5 more tickets per day and answered 96 percent of tickets in under eight hours using Zendesk.\u003c/strong\u003e\r\n\r\n“The first day we started using Zendesk, our fastest agent, who normally resolves twice as many tickets as anyone else, said immediately that she was now even faster. Zendesk’s workflows and UI are designed for efficiency.” \r\n\r\n—Veronica Howes, director of customer success at Thinkific\r\n\r\n\u003cspan id=\"Frequently asked questions\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Frequently asked questions","tier-copy-body":"\u003cdiv class=\"accordion js-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eIs Help Scout like Zendesk?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eHelp Scout and Zendesk are both customer service software, but they have key differences. Zendesk provides advanced AI trained on the industry’s largest dataset, AI-powered self-service tools, advanced workflow automation, and more. These tools contribute to the overall scalability of Zendesk, making it suitable for businesses of all sizes, unlike Help Scout, which small businesses often outgrow. \u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eWhat is Help Scout used for?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eBusinesses use Help Scout as a basic customer support platform. It provides them with the basic tools to manage customer communication and host a knowledge base but lacks a unified omnichannel customer experience, native voice solution, and a real-time agent workspace. \u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eWhy choose Zendesk over Help Scout?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eBusinesses choose Zendesk over Help Scout because it offers a more comprehensive and scalable solution. Its advanced features, such as AI, real-time reporting, and robust integrations, provide greater flexibility and efficiency in managing customer interactions. Its specialization in CX makes it a compelling choice for businesses seeking robust and future-proof customer service software.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cspan id=\"Ready to try Zendesk?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""}],"tier-center-cta-text":"Get your free trial","tier-center-cta-url":"https://www.zendesk.com/register/","tier-resource-description":"Explore these resources to deep dive into why users choose Zendesk vs. Help Scout.","tier-resource-links":"\u003ca href=\"/service/comparison/help-scout-alternatives/\"\u003eHelp Scout alternatives\u003c/a\u003e \r\n\u003ca href=\"/service/comparison/zendesk-reviews/\"\u003eZendesk reviews\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-hubspot/\"\u003eZendesk vs. HubSpot\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-freshdesk/\"\u003eZendesk vs. Freshdesk\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-kustomer/\"\u003eZendesk vs. Kustomer\u003c/a\u003e\r\n\r\n\u003ca href=\"/service/comparison/zendesk-vs-intercom/\"\u003eZendesk vs. Intercom\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-jira-service-desk/\"\u003eZendesk vs. Jira\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-front/\"\u003eZendesk vs. Front\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-servicenow/\"\u003eZendesk vs. ServiceNow\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-groove/\"\u003eZendesk vs. Groove\u003c/a\u003e","tier-breadcrumb-show":"Zendesk vs Help Scout","tier-top-cta-header":"","tier-top-cta-checkbox":"","tier-top-cta-description":"","tier-copy-description":"//www.zendesk.com/register","tier-stackable-header":"//www.zendesk.com/register","_yoast_wpseo_focuskw":"Zendesk vs. Help Scout","_yoast_wpseo_sitemap-html-include":"-","tier-hero-ctas":[{"tier-hero-cta-text":"View demo","tier-hero-cta-url":"/demo"}],"tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"_trash_the_other_posts":"0","tier-hero-subheading":"Don’t get stuck with a basic ticketing system. Instead, try a solution that grows with you. See why brands choose Zendesk over Help Scout.","tier-hero-image":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/heroimageofzendeskandhelpscoutlogos.png","last_modified_by":"rkennedy","canonical":"https://www.zendesk.com/service/comparison/zendesk-vs-help-scout/","seoTitle":"Zendesk vs. Help Scout: 2024 comparison to help you choose","seoDescription":"Learn how businesses can receive more advanced customer service tools by choosing Zendesk over Help Scout.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","path":"/service/comparison/zendesk-vs-help-scout/","title":"Zendesk vs. Help Scout","publishedAt":"2017-07-14 09:39:00","updatedAt":"2024-11-05 07:36:23","updatedAtFormatted":"November 5, 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