Live Online Courses

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"/><title>Live Online Courses</title><script id="Cookiebot" src="https://consent.cookiebot.com/uc.js" data-cbid="721be388-83be-48ef-9882-002f0dc9dc4f"></script><script>(function(){ var FLAGS = { 'use_server_algolia_search_flag': false,'use_local_user_profile_cert_and_exam_meta_data_apis': false,'use_teamdesk_api_for_user_profile_override': false,'navigation_2024': true,'banner_sales': true,'use_new_homepage_template': true,'use_local_user_profile_attendance_api': true,'enable_user_auth_redesign': true }, SWITCHES = { 'stripe_invoice_auto_send': false,'exclude_bank_transfer_payment': false,'log_exam_access_at_event_records': false,'use_local_exam_data': true,'create_course_reminders': true,'use_teamdesk_message_etl': false,'slack-integration': false,'use_virtual_overview_redesign': false,'use_course_redesign': true,'allow_course_new_fields_editing': false,'send_sign_in_reminders': false }, SAMPLES = { }; window.waffle = { "flag_is_active": function waffle_flag(flag_name) { return !!FLAGS[flag_name]; }, "switch_is_active": function waffle_switch(switch_name) { return !!SWITCHES[switch_name]; }, "sample_is_active": function waffle_sample(sample_name) { return !!SAMPLES[sample_name]; }, "FLAGS": FLAGS, "SWITCHES": SWITCHES, "SAMPLES": SAMPLES }; })(); </script><script data-cookieconsent="ignore"> window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments) } gtag("consent", "default", { ad_personalization: "denied", ad_storage: "denied", ad_user_data: "denied", analytics_storage: "denied", functionality_storage: "denied", personalization_storage: "denied", security_storage: "granted", wait_for_update: 500 }); gtag("set", "ads_data_redaction", true); gtag("set", "url_passthrough", false); </script><script type="text/plain" data-cookieconsent="statistics">(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl+ '&gtm_auth=oQvLGCv6ryZLP7PJLlpI-g&gtm_preview=env-2&gtm_cookies_win=x';f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-THJDDHK');</script><link rel="preconnect" href="https://media.nngroup.com/"/><link rel="preconnect" href="https://consent.cookiebot.com/"/><link rel="preconnect" href="https://consentcdn.cookiebot.com/"/><link rel="preconnect" href="https://www.googletagmanager.com/"/><link rel="preconnect" href="https://dnn506yrbagrg.cloudfront.net/"/><script src="https://media.nngroup.com/static/js/output.2e14f0aaa8d0.js" async></script><link rel="stylesheet" href="https://media.nngroup.com/static/css/output.55aab3a9e87a.css" type="text/css"><meta name="description" content="The NN/g's live online UX training event includes both intensive classroom learning and open community interaction with other UX professionals. 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href="https://media.nngroup.com/static/css/output.9cae50358e22.css" type="text/css"> </head> <body class=" landing-page conference-home landing-page conference-home virtual-training-overview " > <div class="skip"><a href="#main">Skip to content</a></div> <div class="banner-sales hidden"> <p class="text"> <strong class="label-small"><span>Save up to 20% when you</span> <span>register for 2+ <a href="/course-calendar/"><span class="visually-hidden">upcoming</span> courses</a></span></strong> Until January 21 </p> <button aria-label="Close promotion banner"> <svg class="open-nav" aria-hidden width="16" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <use href="#icon-close" /> </svg> </button> </div> <div class="svg-definitions"> <svg width="0" id="icon-error-svg" viewbox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M16 8C16 12.4183 12.4183 16 8 16C3.58172 16 0 12.4183 0 8C0 3.58172 3.58172 0 8 0C12.4183 0 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<div class="form-content" id="search-form-content"> <label class="visually-hidden" for="search">Search</label> <div id="search-autocomplete"><input id="search" name="q" type="search" /></div> <button type="reset" class="reset-button empty" disabled> <svg width="13" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg" > <title>Reset</title> <use href="#icon-close" /> </svg> </button> <button type="submit" class="search-button"> <svg title="Search" width="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg" > <title>Search</title> <use href="#icon-search"> </svg> </button> </div> </form> </nav> </header> <main id="main"> <section class="banner"> <div class="wrapper"> <div class="content"> <h1 class="article-h1">Live Online Courses</h1> <p>Our live, on-line learning experience shares UX knowledge with attendees and organizations from around the world.</p> </div> </div> </section> <section class="panel m-pt-0 py-6"> <div class="wrapper"> <div class="column grid twelve"> <div class="six wide"> <p>Join the NN/g Virtual UX Training:</p> <ul> <li><strong>100% live</strong> UX training courses using <strong>2-way video conferencing</strong> with <a href="/about/">NN/g experts</a> and invited speakers</li> <li>Hands-on practice with <strong>collaborative digital exercises</strong></li> <li>Earn <a href="/ux-certification/">UX Certification</a> online, with flexible schedules</li> <li>Networking in the <strong>NN/g UX Community </strong>on Slack; find out <a href="#meet">who you'll meet</a></li> <li>No sales pitches, just reliable UX guidance</li> </ul> <p>More about UX Training: <strong><a href="#convince">Convince Your Boss</a></strong></p> </div> <div class="six wide"> <div class="cover only small large desktop"> <img loading="lazy" src="https://media.nngroup.com/media/pagebits/data/images/Learning_UX_by_Doing_UX_Instagram_Thumbnail-KM.jpg.710x540_q75_autocrop_crop-scale_upscale.jpg" srcset="https://media.nngroup.com/media/pagebits/data/images/Learning_UX_by_Doing_UX_Instagram_Thumbnail-KM.jpg.710x540_q75_autocrop_crop-scale_upscale.jpg, https://media.nngroup.com/media/pagebits/data/images/Learning_UX_by_Doing_UX_Instagram_Thumbnail-KM.jpg.1420x1080_q75_autocrop_crop-scale_upscale.jpg 2x" alt="" style="width: 100%"> </div> </div> </div> </div> </section> <section class="highlighted panel m-pt-0 py-6 collapsable-content content-section" id="locationSection"> <div class="wrapper"> <h2 class="only small large desktop">How to Find and Register for Training</h2> <h2 class="only mobile neutral collapse-link"><span class="icon fa fa-caret-right"></span> How to Find and Register for Training</h2> <div class="collapsable mobile collapsed"> <div> <p>Each virtual training event offers a variety of courses in UX design, research and management.<br />Choose a date and format that works for you, then browse course options. Pay only for the courses you attend.</p> </div> <div class="two column grid"> <div> <h3 class="medium mb-2">Upcoming Virtual Training</h3> <div class="event conference tile outline"> <a href="/training/december/"> <header> <h3 class="event-title"><strong>Virtual Training</strong></h3> </header> <div class="content"> <p class="date"> <span class="localized-time" data-timestamp="1733587200000" data-date-format="LLLL d">December 7</span> - <span class="localized-time" data-timestamp="1734105600000" data-date-format="d">13</span> </p> <p> <span class="localized-time" data-timestamp="1733587200000" data-date-format="h aaa">8 am</span> - <span class="localized-time" data-timestamp="1733612400000" data-date-format="h aaa">3 pm</span> <span class="localized-time-tz-label">Los Angeles Time</span> </p> <p class="course-duration"> <em>Full-day Courses</em> </p> </div> </a> </div> <div class="event conference tile outline"> <a href="/training/january/"> <header> <h3 class="event-title"><strong>Virtual Training</strong></h3> </header> <div class="content"> <p class="date"> <span class="localized-time" data-timestamp="1736611200000" data-date-format="LLLL d">January 11</span> - <span class="localized-time" data-timestamp="1737734400000" data-date-format="d">24</span> </p> <p> <span class="localized-time" data-timestamp="1736611200000" data-date-format="h aaa">8 am</span> - <span class="localized-time" data-timestamp="1736623800000" data-date-format="h:mm aaa">11:30 am</span> <span class="localized-time-tz-label">Los Angeles Time</span> </p> <p class="course-duration"> <em>2 Half-days per Course</em> </p> </div> </a> </div> <div class="event conference tile outline"> <a href="/training/february/"> <header> <h3 class="event-title"><strong>Virtual Training</strong></h3> </header> <div class="content"> <p class="date"> <span class="localized-time" data-timestamp="1739030400000" data-date-format="LLLL d">February 8</span> - <span class="localized-time" data-timestamp="1739548800000" data-date-format="d">14</span> </p> <p> <span class="localized-time" data-timestamp="1739030400000" data-date-format="h aaa">8 am</span> - <span class="localized-time" data-timestamp="1739055600000" data-date-format="h aaa">3 pm</span> <span class="localized-time-tz-label">Los Angeles Time</span> </p> <p class="course-duration"> <em>Full-day Courses</em> </p> </div> </a> </div> <div class="event conference tile outline"> <a href="/training/march/"> <header> <h3 class="event-title"><strong>Virtual Training</strong></h3> </header> <div class="content"> <p class="date"> <span class="localized-time" data-timestamp="1741618800000" data-date-format="LLLL d">March 10</span> - <span class="localized-time" data-timestamp="1742569200000" data-date-format="d">21</span> </p> <p> <span class="localized-time" data-timestamp="1741618800000" data-date-format="h aaa">8 am</span> - <span class="localized-time" data-timestamp="1741631400000" data-date-format="h:mm aaa">11:30 am</span> <span class="localized-time-tz-label">Los Angeles Time</span> </p> <p class="course-duration"> <em>2 Half-days per Course</em> </p> </div> </a> </div> </div> <div> <div> <h3 class="medium">We offer 2 virtual course formats</h3> <p class="my-0">to suit your schedule:</p> <div class="column fixed grid twelve mt-2" style="justify-items:center;"> <div class="four wide"> <img alt="1 Full Day" height="120" loading="lazy" src="//media.nngroup.com/media/editor/2020/04/25/calendar-full-day_enlargedtext.png" /> </div> <div class="eight wide"> <h3 class="medium">1 Full day per Course</h3> <p class="mt-1">Each course takes place over a single day, lasting 7 hours (including breaks).</p> </div> </div> <div class="column fixed grid twelve"> <div class="four wide"> </div> <div class="eight wide"> <p class="medium">or</p> </div> </div> <div class="column fixed grid twelve" style="justify-items:center"> <div class="four wide"> <img alt="Two Half-Days" class="m-px-3 m-py-3" height="110" loading="lazy" src="//media.nngroup.com/media/editor/2020/04/25/calendar-half-days_enlargedtext.png" /> </div> <div class="eight wide"> <h3 class="medium">2 Half-days per Course</h3> <p style="margin-top:10px">Each course meets across 2 consecutive days, for 3.5 hours each day (including one break). You must attend both days.</p> </div> </div> </div> <div id="futureConferences"> <h3 class="medium">Future UX Training</h3> <div class="grid twelve column mt-2 fixed" style="justify-items: center"> <div class="four wide" style="display: flex; flex-direction: column; align-items: center;"> <img src="https://media.nngroup.com/static/img/conference_mail.png" style="width: 75%"> </div> <div class="eight wide"> <p class="mt-0"><a href="/articles/subscribe/">Sign up for our weekly newsletter</a> to stay updated about future locations.</p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="panel m-pt-0 py-6 collapsable-content content-section" id="learnSection"> <div class="wrapper"> <a id="learn"></a> <h2 class="only small large desktop">What You'll Learn</h2> <h2 class="only mobile neutral collapse-link"><span class="icon fa fa-caret-right"></span> Course Topics</h2> <div class="collapsable mobile collapsed"> <div class="row"> <div class="mr-2"> <p>Each training event offers a different combination of courses. With more than <a href="/courses/">50 full-day training courses</a> to choose from at various events, there's something for everyone.</p> <p>Read detailed course descriptions (and upcoming dates) for some of our most popular courses:</p> </div> <div class="only mobile"> <p class="center aligned mb-3"><a class="secondary call-to-action button" href="/courses/">Explore all courses</a></p> </div> </div> <section class="courses-container"> <ul class="three column grid m-pt-0 pt-6 pb-2 px-0" id="featuredCourses"> <li class=" course tile event unstyled"> <a class="course-item interaction-design " href="/courses/generating-big-ideas/"> <img src="https://media.nngroup.com/media/courses/icons/Generating_Big_Ideas.svg" class="icon"/> <h4 class="title">Design Thinking Essentials</h4> <p id="design-thinking-essentials" class="description"> Unearth user pain points to drive breakthrough design concepts </p> <div class="specialty-and-track"> <div class="ux-specialties"> <p class="ux-specialty interaction-design">interaction</p> </div> </div> </a> </li> <li class="center aligned only mobile category"> <a href="/courses/?specialty=Interaction">more <strong>Interaction</strong> courses</a> </li> <li class=" course tile event unstyled"> <a class="course-item ux-research " href="/courses/measuring-ux/"> <img src="https://media.nngroup.com/media/courses/icons/Measuring_UX_and_ROI.svg" class="icon"/> <h4 class="title">Measuring UX and ROI</h4> <p id="measuring-ux-and-roi" class="description"> Use metrics from quantitative research to demonstrate value </p> <div class="specialty-and-track"> <div class="ux-specialties"> <p class="ux-specialty ux-research">research</p> </div> </div> </a> </li> <li class="center aligned only mobile category"> <a href="/courses/?specialty=Research">more <strong>Research</strong> courses</a> </li> <li class=" course tile event unstyled"> <a class="course-item ux-management " href="/courses/ux-leadership-skills-for-all/"> <img src="https://media.nngroup.com/media/courses/icons/Being_a_UX_Leader.svg" class="icon"/> <h4 class="title">UX Leader: Essential Skills for Any UX Practitioner</h4> <p id="ux-leader-essential-skills-for-any-ux-practitioner" class="description"> Apply practical leadership skills to your UX role, regardless of your title </p> <div class="specialty-and-track"> <div class="ux-specialties"> <p class="ux-specialty ux-management">management</p> </div> </div> </a> </li> <li class="center aligned only mobile category"> <a href="/courses/?specialty=Management">more <strong>Management</strong> courses</a> </li> </ul> <div class="only small large desktop"> <div class="three column grid category-container"> <div class="center aligned"> <a href="/courses/?specialty=Interaction">more <strong>Interaction</strong> courses</a> </div> <div class="center aligned"> <a href="/courses/?specialty=Research">more <strong>Research</strong> courses</a> </div> <div class="center aligned"> <a href="/courses/?specialty=Management">more <strong>Management</strong> courses</a> </div> </div> </div> </section> <div class="only small large desktop"> <p class="center aligned mb-0"><a class="secondary call-to-action button" href="/courses/">Explore all courses</a></p> </div> </div> </div> </section> <section class="highlighted panel m-pt-0 py-6 collapsable-content content-section" id="certificationSection"> <div class="wrapper"> <h2 class="only small large desktop">UX Certification</h2> <h2 class="only mobile neutral collapse-link"><span class="icon fa fa-caret-right"></span> UX Certification</h2> <div class="collapsable mobile collapsed"> <div class="row"> <div class="grow"> <p><strong>Earn UX Certification</strong>. This exam-based credential reinforces learning and boosts your credibility.</p> <p><em>How it works:</em></p> <ul> <li>Attend <strong>any 5</strong> UX courses (at one event, or spread out across several events)</li> <li>Pass an <strong>online exam</strong> for each course the same day, or within 35 days</li> <li>Receive your UX Certificate & Badge</li> </ul> </div> <div> <img loading="lazy" alt="UX Certification Badge" src="https://media.nngroup.com/nng-uxc-badge.png" class="center aligned certification-badge" /> </div> </div> <div> <p class="center aligned"><a class="secondary call-to-action button" href="/ux-certification/">Learn more about UX Certification</a></p> </div> </div> </div> </section> <div class="only small large desktop"> <section class="panel py-6 content-section" id="meetSection"> <div class="wrapper"> <a id="meet"></a> <h2>Who will you meet?</h2> <div class="company-container"> <p class="mt-3">Leading organizations have sent more than 50,000 professionals to NN/g training since 1998. Here are a few companies who have invested in UX training in 2019-2020:</p> <ul class="columns fs-reset no-bullet two" id="companyList"> <li>Ableton AG</li> <li>Accenture</li> <li>Adobe</li> <li>Amazon</li> <li>American Express</li> <li>AppFolio</li> <li>Avira Operations GmbH & Co. KG</li> <li>Baillie Gifford</li> <li>Booking.com</li> <li>Booz Allen Hamilton</li> <li>BT</li> <li>Capgemini</li> <li>Capital One</li> <li>Central Provident Fund Board</li> <li>Cisco</li> <li>Citizens Bank</li> <li>Civica</li> <li>Defence Science & Technology Agency, Singapore</li> <li>Dell</li> <li>Deloitte Digital</li> <li>Expedia Group</li> <li>Funnel</li> <li>Google</li> <li>Government Technology Agency, Singapore</li> <li>Hong Kong Hospital Authority</li> <li>HULU</li> <li>IBM</li> <li>John Deere</li> <li>JP Morgan Chase</li> <li>Kaiser Permanente</li> <li>Lockheed Martin</li> <li>Mastercard</li> <li>McMaster-Carr Supply Company</li> <li>Northrop Grumman</li> <li>Nuffic</li> <li>Office for National Statistics, UK</li> <li>Pinnacol Assurance</li> <li>Procter & Gamble</li> <li>Publicis Sapient</li> <li>PwC</li> <li>Sandia National Laboratories</li> <li>ServiceNow</li> <li>Shopify</li> <li>Standard Chartered Bank</li> <li>Travelers Insurance</li> <li>USAA</li> <li>Verizon</li> <li>Walmart</li> <li>Webstep AS</li> <li>Wells Fargo</li> <li>Western Asset Management</li> </ul> <p class="aligned center fs-reset"><a href="/training-companies-list/">See All Companies</a></p> </div> </div> </div> </section> </div> <section class="panel m-pt-0 pb-6 collapsable-content content-section" id="convinceSection"> <div class="wrapper"> <a id="convince"></a> <h2 class="only small large desktop">Convince Your Boss: Why You Should Attend</h2> <h2 class="only mobile neutral collapse-link"><span class="icon fa fa-caret-right"></span> Why You Should Attend</h2> <div class="collapsable mobile collapsed"> <div class="two column grid"> <div> <p>With intensive courses and optional exam-based UX Certification, NN/g user experience training provides the knowledge, skills, and credibility you need to create designs that are both usable and appealing.</p> <p><strong>UX training is a valuable investment</strong><br /> Learning how to create more successful interfaces is cheap compared with the amount of time and money organizations waste on uninformed design debates, poor decisions and fixing underperforming interfaces. Well-informed people drive good decisions and avoid costly mistakes.</p> <p><strong>Intensive courses provide practical education</strong><br /> Our live, intensive courses run allow attendees to embrace a topic, understand the foundation, learn methods, apply these methods in class exercises and discuss with instructors and classmates to absorb the subject matter. Browse the extensive <a href="/courses/">course listing</a> & for detailed topic lists and course summaries.</p> <p><strong>Based on empirical research</strong><br /> Research is the foundation of our training courses. We've observed thousands of people interacting with interfaces. We are continually testing new interfaces and compiling data which we provide in our courses to help attendees eliminate opinion-based design arguments back at the office.</p> <p><strong>Decades of experience in UX</strong><br /> Nielsen Norman Group principals and instructors have published the most cited literature in the field of user experience including Jakob Nielsen's <em>"Designing Web Usability, </em>" Don Norman's <em>"The Design of Everyday Things," </em>and Bruce Tognazzini's <em>"Tog on Software Design." </em>Our instructors are seasoned UX professionals that base their courses on the real demands of the jobs our attendees need to do. Our materials and exercises are rooted in the reality we have experienced throughout our careers.</p> <p><strong>UX Certification</strong><br /> <a href="/ux-certification/">UX Certification</a> reinforces and tests the user-experience abilities and knowledge gained in NN/g courses. Boost your credibility by being UX Certified by internationally-recognized experts.</p> </div> <div> <p>What attendees have to say</p> <div class="testimonial"> <blockquote> <p>At the NN/g seminar, it is like letting a breath of fresh air into your head. My conference notes look like an action plan for what to do when I get back to my desk.</p> </blockquote> <p>Ian Anderson, <strong>European Commission, Brussels</strong></p> </div> <div class="testimonial"> <blockquote> <p>One intensive and comprehensive day saved me weeks and months of reading textbooks.</p> </blockquote> <p>Wendy Moncur, <strong>Dept. of Sustainability and Environment, Melbourne, Australia</strong></p> </div> <div class="testimonial"> <blockquote> <p>Superbly presented...can be directly applied to real problems. Easily the best seminar I have ever attended.</p> </blockquote> <p>Craig Wolfe, <strong>May Department Stores Co.</strong></p> </div> <div class="testimonial"> <blockquote> <p>This session [Interaction Design] provided an excellent overview of interaction design, and learning the principles of usability from Tog felt like learning about gravity from Newton!</p> </blockquote> <p>Brian Patrick Snyder, <strong>Whirlpool Corporation</strong></p> </div> <div class="testimonial"> <blockquote> <p>This has been a great opportunity to meet and network with other Web professionals. The brainstorming I observed and participated in has been very enlightening and worthwhile.</p> </blockquote> <p>Keisha M. Thomas, <strong>University of Chicago Press</strong></p> </div> </div> </div> <div class="column grid two" id="how-to-participate"> <div> <h2>Learn More About Participating in Virtual Training</h2> <p>This online learning event will use:</p> <ul> <li><strong>Live, two-way video conferencing</strong> for class lecture and Q&A</li> <li><strong>Breakout sessions</strong> for group discussions and learning activities</li> <li>Carefully designed <strong>exercises using interactive collaboration tools</strong></li> </ul> <p>Networking and introductions will take place via a Slack Community, which will remain accessible to you going forward, so you can nurture connections and continue learning from your peers after the live event concludes.</p> </div> <div class="mt-2"> <img alt="Group photo of participants at the Virtual UX Conference" loading="lazy" src="//media.nngroup.com/media/editor/2020/10/16/group-photo-virtual-conference.jpg" width="100%"/> </div> </div> <div class="mt-2"> <h2>Frequently Asked Questions</h2> <p><strong>Q: What is the virtual event like?</strong><br /> A: Watch our instructors explain what the virtual event will be like, and get tips for how to prepare and participate: <a href="https://www.youtube.com/watch?v=nsiM068oNZM&ab_channel=NNgroup" target="_blank">Watch a 3 minute video about participating in the Virtual UX Conference</a>.</p> <p><strong>Q: Does my virtual course count toward UX Certification?</strong><br /> A: Yes. Our live online courses have the same high-quality content as our in-person courses, and both are eligible for <a href="/ux-certification/">UX Certification</a> credit.</p> <p><strong>Q: Will I be able to network and get to know other participants?</strong><br /> A: We’ll have dedicated Slack channels for both course-related discussion and networking with fellow participants. You’ll also be able to use Slack before, during, and after the event to maintain your connections. You'll be invited to join the Slack community the week before the event starts.</p> <p><strong>Q: What equipment will I need to participate in NN/g online courses? </strong><br /> A: You’ll be streaming video and audio to your computer, and also speaking with other participants, so make sure you have:</p> <ul> <li>A laptop or desktop (using a tablet is not recommended)</li> <li>A stable high-speed internet connection</li> <li>Speakers or headphones</li> <li>A microphone</li> <li>A webcam</li> </ul> <p> <strong>Q: Do I have to download any software?</strong><br> A: You will need to be able to use <strong>Zoom</strong> to participate in NN/g online courses. Depending on the course, you may be required to use either <strong>Google Suite</strong> or <strong>Miro</strong>. Both tools are free to use and do not require you to create an account, but you should ensure your device permissions allow you to access these tools. Course materials will be shared using Hightail, a file-sharing service. </p> <ul> <li>Zoom is a video conferencing service. Our meetings follow security best practices including passwords and waiting rooms. We recommend installing the <strong><a href="https://zoom.us/download" target="_blank">Zoom app</a>, </strong>which is free. If you are not able to install the Zoom software, you can also join through Chrome web browser. (Other browsers do not fully support all Zoom features used in our online courses.) <strong><a href="https://zoom.us/test" target="_blank">Test your access to Zoom</a></strong>.</li> <li>Google documents are used for collaborative learning activities. If you are not able to use Google Docs, you will be able to download copies of the activity materials but will not be able to fully participate in group work. <strong><a href="https://link.nngroup.com/test-google-access" target="_blank">Test your access to Google Docs</a></strong>.</li> <li><strong><a href="https://miro.com/" target="_blank">Miro</a></strong> is an online whiteboarding tool and is used for collaborative learning activities in some courses. You can download the Miro app or open a Miro link in your browser.</li> <li>Hightail will be used to share downloadable course materials (such as PDF copies of presentation slides. <strong><a href="https://spaces.hightail.com/space/rexYEwnzBC" target="_blank">Test your access to Hightail</a></strong>. (If your network blocks you from accessing Hightail, during the event our conference team will be able to assist you with alternative ways to receive your course materials.)</li> </ul> <p id="speed"><strong>Q: Will my internet connection be fast enough? </strong><br /> A: You will need a stable internet connection with a <em>minimum</em> of 3 Mbps (up and down) in order to participate in NN/g online courses. Check your internet connection speed here: <a href="https://www.speedtest.net/" target="_blank">https://www.speedtest.net/</a>. Ideally, a faster connection speed of 25 Mbps download and 5 mbps upload is recommended, to ensure HD video and audio quality. If using a wifi network, disconnect all other devices from that network to improve the streaming quality.</p> <p><strong>Q: Will content for the virtual event be the same as the in-person training events?</strong><br /> A: Yes, the virtual content covers the same information and exercises, and the exams will be the same as for in-person training events. Exercises and discussions will be adapted to facilitate collaboration in an online environment.</p> <p><strong>Q: Do I really need a microphone and webcam?</strong><br /> A: While it's possible to attend our online courses without your own webcam or microphone, you will not be able to fully participate in learning activities. Many of our courses use hands-on practice as the primary way of engaging with and learning design and research techniques. You'll learn more during these activities if you can fully participate, and your collaboration partners can see and hear you. We also recommend using headphones.</p> <p><strong>Q: Can I join from my phone or tablet?</strong><br /> A: We <strong>do not recommend attending our classes from a small-screen device</strong>. Although you will be able to connect to the meeting, it will be difficult to see the detailed examples shared during class, and extremely difficult to participate in collaborative exercises which require typing and interactive documents.</p> <p><strong>Q: How will I get the links to my course meetings?</strong><br /> A: 60 minutes before your class begins, your link to join will be available when you log in at <a href="/login/">www.nngroup.com/login/</a>.</p> <p><strong>Q: Can I watch recordings of my classes after the event?</strong><br /> A: Virtual courses are live events which extend throughout the day, and include many periods of interactive exercises in which there is no presenter. The learning experience cannot be replicated by simply watching recordings after the event. We will not be making recordings of this event, and making your own recordings is not permitted.</p> </div> <div class="small large desktop only"> <div class="three column image grid pt-6" id="experienceImages"> <img loading="lazy" src="https://media.nngroup.com/media/files/images/Virtual_Networking-opportunities.png.600x450_q75_autocrop_crop-smart_upscale.png" srcset="https://media.nngroup.com/media/files/images/Virtual_Networking-opportunities.png.600x450_q75_autocrop_crop-smart_upscale.png, https://media.nngroup.com/media/files/images/Virtual_Networking-opportunities.png.1200x900_q75_autocrop_crop-smart_upscale.png 2x" alt="Virtual networking opportunities"> <img loading="lazy" src="https://media.nngroup.com/media/files/images/Virtual_Live-QA.png.600x450_q75_autocrop_crop-smart_upscale.png" srcset="https://media.nngroup.com/media/files/images/Virtual_Live-QA.png.600x450_q75_autocrop_crop-smart_upscale.png, https://media.nngroup.com/media/files/images/Virtual_Live-QA.png.1200x900_q75_autocrop_crop-smart_upscale.png 2x" alt="Live Q&A with instructors"> <img loading="lazy" src="https://media.nngroup.com/media/files/images/Virtual_Interactive-collaborative.png.600x450_q75_autocrop_crop-smart_upscale.png" srcset="https://media.nngroup.com/media/files/images/Virtual_Interactive-collaborative.png.600x450_q75_autocrop_crop-smart_upscale.png, https://media.nngroup.com/media/files/images/Virtual_Interactive-collaborative.png.1200x900_q75_autocrop_crop-smart_upscale.png 2x" alt="Interactive and collaborative"> </div> </div> <div> <p class="center aligned subdued fs-1">"UX Conference" is a trademark of Nielsen Norman Group, registered with the United States Patent and Trademark Office, Reg No. 4,970,733.</p> </div> </div> </div> </section> </main> <footer class="footer"> <div class="wrapper row"> <div class="subscribe"> <h2 class="title-large">Subscribe to Our Newsletter</h2> <p 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