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Account</a></li></ul></li></ul></div></nav></div></div></div></div><div class="content"><main role="main"><div class="nav-breadcrumbs"><div class="section section-light"><div class="container"><div class="pure-g"><div class="pure-u-1 u-c"><a href="/about">About</a><span class="breadcrumb-divider" role="separator"> <svg class="svg-icon svg-icon-smaller"><use xlink:href="#ic_selection"></use></svg> </span><a href="/about/knowledge">Knowledge Base</a><span class="breadcrumb-divider" role="separator"> <svg class="svg-icon svg-icon-smaller"><use xlink:href="#ic_selection"></use></svg> </span><a href="/about/knowledge/guides">Guides</a><span class="breadcrumb-divider" role="separator"> <svg class="svg-icon svg-icon-smaller"><use xlink:href="#ic_selection"></use></svg> </span><a href="/about/knowledge/internet-troubleshooting">Troubleshooting Internet Issues</a></div></div></div></div></div><div class="section section-light section-guide"><div class="container"><div class="pure-g"><div class="pure-u-1 pure-u-lg-2-3 u-c"><h1>Don’t Let the Internet Fail You: Find What’s Broken and Fix it</h1> <p>Internet problems can pop up when we least expect them. It might be a sudden slowdown while you're shopping online, a delay that ruins your online gaming, or a big file download that stops halfway through. These issues aren't just annoying — they can seriously disrupt your daily life, preventing you from completing important tasks like paying bills, navigating with map apps, or participating in online meetings.</p> <p>Making things even more frustrating is that it's not always easy to figure out what's causing the problem. Is it your device? Your internet connection? Or maybe your service provider? The good news is that <a href="https://www.speedtest.net/?utm_source=guides&utm_medium=website&utm_campaign=consumer">Speedtest<sup>®</sup></a> and <a href="https://downdetector.com/?utm_source=articles&utm_medium=website&utm_campaign=consumer">Downdetector<sup>®</sup></a> give you a quick and easy way to find the source of the issue, whether you're using a Wi-Fi or mobile network.</p> <p>Read on to learn how you can use these tools to troubleshoot your connection issues. To learn how Speedtest can help you <a href="/about/knowledge/plan-for-better-internet">plan for better internet experiences</a> and ensure you <a href="/about/knowledge/get-what-you-pay-for">get the service you pay for</a>, check out our other guides on these topics.</p> <h2>Steps for troubleshooting your connection</h2> <img class="guide-img-float-clear guide-img-float-left img-icon img-icon-xxl" src="/s/images/speedtest/about/knowledge/internet-troubleshooting/is-it-just-you_-make-sure-there-isnt-an-internet-or-service-outage.png" alt="" role="presentation"> <h3>Is it just you? Make sure there isn't an internet or service outage</h3> <p>Sometimes the internet just isn’t working. A service can be down, there may be a localized outage, or a whole host of other issues can cause problems. Before diving into the troubleshooting steps below, check the <a href="https://downdetector.com/?utm_source=articles&utm_medium=website&utm_campaign=consumer">Downdetector website</a> or the Downdetector tab in the <a href="/apps">Speedtest app</a> to see if your provider or other services are experiencing any problems.</p> <iframe class="video-embed" width="560" height="315" src="https://www.youtube.com/embed/rLnjHjIpIHk?si=0A-E1R_Yfl040B1U" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe> <img class="guide-img-float-clear guide-img-float-right img-icon img-icon-xxl" src="/s/images/speedtest/about/knowledge/internet-troubleshooting/check-your-speed-and-latency.png" alt="" role="presentation"> <h3>Check your speed and latency</h3> <p>If Downdetector doesn’t show a major outage and it looks like the problem might be with your connection, use <a href="https://www.speedtest.net/?utm_source=guides&utm_medium=website&utm_campaign=consumer">Speedtest</a> to measure your speed and latency. This can help you identify potential causes of laggy connections or slow service. Slow <a href="/about/knowledge/broadband-internet-glossary">download speeds</a> could be the reason your game update is taking forever to load, while high latency could explain why your online gaming session feels sluggish even though your speeds seem fine.</p> <img class="guide-img-float-clear guide-img-float-left img-icon img-icon-xxl" src="/s/images/speedtest/about/knowledge/internet-troubleshooting/isolate-problems-with-specific-devices.png" alt="" role="presentation"> <h3>Isolate problems with specific devices</h3> <p>Compare results across multiple devices to determine if the issue is network-wide or specific to a device. This can help you figure out if there’s a problem with your network or if it’s time to restart your device or upgrade your old laptop or smartphone.</p> <img class="guide-img-float-clear guide-img-float-right img-icon img-icon-xxl" src="/s/images/speedtest/about/knowledge/internet-troubleshooting/check-performance-in-different-rooms-and-different-times.png" alt="" role="presentation"> <h3>Check performance in different rooms and different times</h3> <p>Test your primary device in various locations where you frequently use your network and at different times throughout the day and week. If you notice differences in performance, repeat the tests with other devices in the same spots. This helps you figure out if the problem is happening in certain areas of your home or only with specific devices. By comparing results across both locations and time periods, you can better understand if the issue is with your network setup, a particular device, certain spots in your home, or your internet performance at different times of day.</p> <img class="guide-img-float-clear guide-img-float-left img-icon img-icon-xxl" src="/s/images/speedtest/about/knowledge/internet-troubleshooting/check-your-speedtest-historical-data-to-identify-patterns.png" alt="" role="presentation"> <h3>Check your Speedtest historical data to identify patterns</h3> <p>If you're experiencing recurring issues, check your Speedtest results history. If you notice patterns in your results, this can help you determine if the issue began on a certain date, is gradually worsening, or is related to recent changes in your setup or service. With a free <a href="/login">Speedtest account</a>, you can check your historical test results across multiple devices.</p> <h2>The bottom line</h2> <p><a href="https://www.speedtest.net/?utm_source=guides&utm_medium=website&utm_campaign=consumer">Speedtest</a> provides a comprehensive look at your internet performance, giving you key knowledge for diagnosing and resolving network issues. By measuring speed and latency, comparing results across devices and locations, and reviewing historical data, you can effectively pinpoint the source of connection problems, helping you get your internet working the way you need it to.</p> <p>You can also use <a href="https://downdetector.com/?utm_source=articles&utm_medium=website&utm_campaign=consumer">Downdetector</a> to check for outages, further helping you determine the root cause of problems. Whether it's adjusting your home setup, addressing issues with specific devices, or contacting your provider, these tools can help you maintain strong internet performance and quickly resolve issues, keeping you connected when it matters most.</p></div></div></div></div><div class="nav-breadcrumbs"><div class="section section-light"><div class="container"><div class="pure-g"><div class="pure-u-1 u-c"><a href="/about">About</a><span class="breadcrumb-divider" role="separator"> <svg class="svg-icon svg-icon-smaller"><use xlink:href="#ic_selection"></use></svg> </span><a href="/about/knowledge">Knowledge Base</a><span class="breadcrumb-divider" role="separator"> <svg class="svg-icon svg-icon-smaller"><use xlink:href="#ic_selection"></use></svg> </span><a href="/about/knowledge/guides">Guides</a><span class="breadcrumb-divider" role="separator"> <svg class="svg-icon svg-icon-smaller"><use xlink:href="#ic_selection"></use></svg> </span><a href="/about/knowledge/internet-troubleshooting">Troubleshooting Internet Issues</a></div></div></div></div></div></main></div></div><footer class="footer" role="contentinfo"><div class="container"><div class="pure-g"><div class="pure-u-1 pure-u-sm-1-3 u-c"><h3><a href="/">Speedtest<sup>®</sup></a></h3><ul class="menu-footer"><li class="account-link"><a href="/login">Account</a></li><li><a href="/about/advertising">Advertise</a></li><li><a href="/awards">Speedtest Awards<sup>™</sup></a></li><li><a href="https://www.ookla.com/network">Speedtest Servers<sup>™</sup></a></li><li><a href="/performance/united-states">Speedtest Performance Directory<sup>™</sup></a></li></ul><ul class="menu-footer menu-footer-inline-social-links"><li><a href="https://twitter.com/speedtest" target="_blank" aria-label="Twitter - This link opens in a new tab"><svg class="svg-icon svg-icon-larger"><use xlink:href="#ic_twitter"></use></svg></a></li><li><a href="https://www.facebook.com/speedtest" target="_blank" aria-label="Facebook - This link opens in a new tab"><svg class="svg-icon svg-icon-larger"><use xlink:href="#ic_facebook"></use></svg></a></li></ul></div><div class="pure-u-1 pure-u-sm-1-3 u-c"><h3><a href="https://www.ziffdavis.com/">Ziff Davis</a></h3><h3>Ookla® Brands</h3><ul class="menu-footer"><li><a href="https://downdetector.com/" target="_blank">Downdetector®</a></li><li><a href="https://www.ekahau.com/" target="_blank">Ekahau®</a></li><li><a href="https://rootmetrics.com/" target="_blank">RootMetrics®</a></li></ul></div><div class="pure-u-1 pure-u-sm-1-3 pure-u-lg-1-3 u-c"><h3><a href="/apps">Apps</a></h3><ul class="menu-footer"><li><a href="/apps/android">Android</a></li><li><a href="/apps/appletv">Apple TV</a></li><li><a href="/apps/ios">iOS</a></li><li><a href="/apps/mac">macOS</a></li><li><a href="/apps/windows">Windows</a></li></ul></div></div><div class="pure-g"><div class="pure-u-1 pure-u-md-1-6"></div><div class="pure-u-1 u-c u-align-center"><p class="u-full-width-text u-smaller">© 2006-2025 Ookla, LLC., a Ziff Davis company. 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