CINXE.COM

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head> <meta charset="utf-8" />  <title>Zendesk AI Data Use Information – Zendesk help</title> <meta name="description" content="Building responsible AI is a part of Zendesk’s commitment to providing our customers with trusted products and solutions. Zendesk..." /><meta property="og:image" content="/hc/theming_assets/01HYDGNXBBRM9S576V92TTD3KV" /> <meta property="og:type" content="website" /> <meta property="og:site_name" content="Zendesk help" /> <meta property="og:title" content="Zendesk AI Data Use Information" /> <meta property="og:description" content="Building responsible AI is a part of Zendesk’s commitment to providing our customers with trusted products and solutions. Zendesk leverages a set of design principles with respect to our AI product..." /> <meta property="og:url" content="https://support.zendesk.com/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information" /> <link rel="canonical" href="https://support.zendesk.com/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information"> <link rel="alternate" hreflang="de" href="https://support.zendesk.com/hc/de/articles/5729714731290-Zendesk-AI-Datennutzungsinformationen"> <link rel="alternate" hreflang="en-us" href="https://support.zendesk.com/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information"> <link rel="alternate" hreflang="es" href="https://support.zendesk.com/hc/es/articles/5729714731290-Informaci%C3%B3n-de-uso-de-datos-de-IA-de-Zendesk"> <link rel="alternate" hreflang="fr" href="https://support.zendesk.com/hc/fr/articles/5729714731290-Informations-sur-l-utilisation-des-donn%C3%A9es-par-l-IA-Zendesk"> <link rel="alternate" hreflang="it" href="https://support.zendesk.com/hc/it/articles/5729714731290-Informazioni-sull-uso-dei-dati-AI-di-Zendesk"> <link rel="alternate" hreflang="ja" href="https://support.zendesk.com/hc/ja/articles/5729714731290-Zendesk-AI%E3%83%87%E3%83%BC%E3%82%BF%E3%81%AE%E4%BD%BF%E7%94%A8%E6%83%85%E5%A0%B1"> <link rel="alternate" hreflang="ko" href="https://support.zendesk.com/hc/ko/articles/5729714731290-Zendesk-AI-%EB%8D%B0%EC%9D%B4%ED%84%B0-%EC%82%AC%EC%9A%A9-%EC%A0%95%EB%B3%B4"> <link rel="alternate" hreflang="pt-br" href="https://support.zendesk.com/hc/pt-br/articles/5729714731290-Informa%C3%A7%C3%B5es-de-uso-de-dados-de-IA-do-Zendesk"> <link rel="alternate" hreflang="x-default" href="https://support.zendesk.com/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information"> <link rel="alternate" hreflang="zh-cn" href="https://support.zendesk.com/hc/zh-cn/articles/5729714731290-Zendesk%E4%BA%BA%E5%B7%A5%E6%99%BA%E8%83%BD%E6%95%B0%E6%8D%AE%E4%BD%BF%E7%94%A8%E4%BF%A1%E6%81%AF"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/10557657/360002256920/style.css?digest=8329826791578"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HYDGNXGC3R8PAHSCTJC3T9WX">  <script type='text/javascript' src='https://cdn.cookielaw.org/consent/3823159c-d94a-456f-9c66-6d2b3e9ee0d6/OtAutoBlock.js' ></script> <script src='https://cdn.cookielaw.org/scripttemplates/otSDKStub.js' data-document-language='true' type='text/javascript' charset='UTF-8' data-domain-script='3823159c-d94a-456f-9c66-6d2b3e9ee0d6' ></script> <script type='text/javascript'> function OptanonWrapper() { } </script>  <meta name='zd-site-verification' content='h6jk6l1jwavcia75b342kp' /> <meta charset='UTF-8' /> <meta content='width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0' name='viewport' /> <meta name='google-site-verification' content='lwxitnGGtHn5C7DJNmUH7GB635HPfnp8PGJOOwvzjUA' /> <link rel="mask-icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk-favicon.svg" color="#16140C"> <link rel="shortcut icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/favicons/favicon.ico"> <link rel="shortcut icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk-favicon.svg"> <link rel="apple-touch-icon-precomposed" sizes="152x152" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk152.png"> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk144.png"> <link rel="apple-touch-icon-precomposed" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk57.png"> <link rel="apple-touch-icon-precomposed" sizes="120x120" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk120.png"> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk114.png"> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk72.png">  <meta http-equiv="Content-Security-Policy" content="default-src * wss://*.zopim.com 'unsafe-inline' 'unsafe-eval'; font-src * data:; img-src * data:; media-src blob:; worker-src 'self' blob:;">  <script> !function(){ var analytics = window.analytics=window.analytics || []; var deferredAnalytics = window.deferredAnalytics = window.deferredAnalytics || []; if (!analytics.initialize) { if(analytics.invoked) { window.console && console.error && console.error("Segment snippet included twice."); } else { analytics.invoked =! 0; analytics.methods = ["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","once","off","on"]; analytics.factory = function(t) { return function(){ var e=Array.prototype.slice.call(arguments); e.unshift(t); deferredAnalytics.push(e); return analytics } }; for(var t=0; t < analytics.methods.length; t++){ var e = analytics.methods[t]; analytics[e]=analytics.factory(e) } analytics.load = function(t,tt,e){ var n=document.createElement("script"); n.type="text/javascript"; n.async=!0; n.src=("https:"===document.location.protocol?"https://":"http://")+(tt?"static.zdassets.com":"static-staging.zdassets.com")+"/customer_analytics_integration/"+t+"/cai.min.js"; var o=document.getElementsByTagName("script")[0]; o.parentNode.insertBefore(n,o); analytics._loadOptions=e }; analytics.SNIPPET_VERSION="4.1.0"; if (window.location.hostname === "support.zendesk.com") { analytics.load("help_center", true); } else { analytics.load("help_center_dev", false); } analytics.page(); analytics.identify(); analytics.group(); } } }(); </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WR9LRM2');</script>    <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-MCXJWTH');</script>   <script type="importmap"> { "imports": { "articlePage": "/hc/theming_assets/01JAWXTM387J3CQ1VQMDRTVH6V", "categoryPage": "/hc/theming_assets/01JAWXTMS697V579GTBS7NN71T", "communityPostListPage": "/hc/theming_assets/01JAWXTK510CEN3AR164QEMGQX", "communityPostPage": "/hc/theming_assets/01JAWXTKNMCRH3BT3B0BQEKY5H", "communityTopicListPage": "/hc/theming_assets/01JAWXTJN4NAWRAESWRPE2APVR", "communityTopicPage": "/hc/theming_assets/01JAWXTJYNM0Z24K9MSEV7W58N", "contributionsPage": "/hc/theming_assets/01JAWXTKTTPXT0DQ4PCPX4RXET", "errorPage": "/hc/theming_assets/01JAWXTM76SE6N72YG6AZFKDD1", "footer": "/hc/theming_assets/01JC17ZFXT5H1JF49X8XJ4NWM5", "header": "/hc/theming_assets/01JAWXTKDCZ4GQMC6SNZKBVDD9", "homePage": "/hc/theming_assets/01JC17ZH04HST972JB6HSQ6BVW", "newCommunityPostPage": "/hc/theming_assets/01JC17ZG0Y9FRVFN2XJWAC5ZP7", "newRequestPage": "/hc/theming_assets/01JC17ZG9CKJDSKXX8P4JF45TM", "requestPage": "/hc/theming_assets/01JC17ZFZ5ZSQEF61S03JRDPBA", "requestsPage": "/hc/theming_assets/01JAWXTMEG3GV4S2K5QYXNS6YF", "sectionPage": "/hc/theming_assets/01JC17ZG5Z8VJ8K3JXRK8620Q0", "searchResultsPage": "/hc/theming_assets/01JC17ZFZ7SMP6ZJ0056CP4A32", "subscriptionsPage": "/hc/theming_assets/01JC17ZGMJDNY2VTQBBSRYEXRN", "userProfilePage": "/hc/theming_assets/01JC17ZGTWFY1MJNN62EDH40SX", "commonsZ2": "/hc/theming_assets/01JC17ZGV2E86KH2N684MVEW2B", "wysiwygZ2": "/hc/theming_assets/01JAWXTMP123ZGDVR66NMA2BWZ", "vendorZ2": "/hc/theming_assets/01JAWXTJN9MJMZW9VZ89MAGFXN" } } </script>  </head> <body class="community-enabled">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WR9LRM2" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MCXJWTH" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  </div> <script> const widgetScript = document.createElement('script'); // Add widget to ignore list for one trust cookie consent. widgetScript.setAttribute("data-ot-ignore", true) const widgetOptions = { inProduct: false, jwtUrl: "", resetAuth: true, position: { bottom: "1rem", right: "1rem" } } widgetScript.onload = function () { window.__z2SunCoWidgetRef = new Z2SunCoWidget(widgetOptions); }; window.location.hostname === "support.zendesk.com" ? widgetScript.setAttribute( "src", "https://static.zdassets.com/z2-sunco-widget/z2-sunco-widget.js" ) : widgetScript.setAttribute( "src", "https://static-staging.zdassets.com/z2-sunco-widget/z2-sunco-widget.js" ); document.head.appendChild(widgetScript); </script> <div id='headerModule'></div> <script type='module'> import { renderHeader } from "header"; const profileLink = ``; const darkModeSetting = false; const localeSetting = "en-us"; const signedIn = false; const settings = { "getting_started_url": "/categories/6191839589274", "help_and_faqs_url": "/categories/6191861453978", "video_url": "https://www.youtube.com/@zendesk/playlists", "zendesk_updates_url": "/categories/4405298749210", "product_guides_url": "/categories/6191910393754", "find_tips_tutorials_url": "/categories/6191850876058", "agent_guide_url": "/categories/5021364328218", "policies_programs_url": "/categories/4405298748826", }; const container = document.getElementById("headerModule"); const props = { profileLink, darkModeSetting, localeSetting, settings, signedIn }; renderHeader(props, container); </script> <main role="main"> <div id='articlePage'></div> <div id='article-body' style="display: none;"> <p>Building responsible AI is a part of Zendesk’s commitment to providing our customers with trusted products and solutions. Zendesk leverages a set of <a href="https://www.zendesk.com/newsroom/articles/building-responsible-ai/" target="_self">design principles</a> with respect to our AI products, which include privacy, security and compliance by design.</p> <h2 id="01H7GMXSQT7EY2YNMKGYXNDQVS">No generative content trained on customer data</h2> <p>It is important to note that Zendesk’s proprietary machine learning models are not generative in nature, meaning, they do not produce passages of free text, images, or code, as is the case for many popular consumer-facing AI solutions. Because the outputs of these models are labels rather than content, <strong>they do not create the risk of customer data being reproduced or shared in an improper context</strong>.</p> <div class="note note"><span class="notetitle">Note:</span> Zendesk offers <a href="/hc/en-us/articles/6059285322522" target="_blank" rel="noopener noreferrer">features supported by third-party large language models (LLMs)</a> that are generative in nature, but these features are not trained on Zendesk customer data. See <a href="#h_01H128YHC41CMTD1GKDAW2Y2N4" target="_self">below</a> for more information.</div> <h2 id="01H7GMXSQTDDRBG5RBTRAFC65Y">Protection of customer data</h2> <p>As part of our commitment to protecting customer data, we take additional measures to sanitize your data before using it to train any of our models that could be used by other customers. These include:</p> <ul> <li>All data fields specific to identifiers (e.g., fields for username and email address) are excluded from the training dataset.</li> <li>A natural language processing algorithm is applied to identify and remove certain identifying information that is not relevant to the model in the remaining free text fields from the training dataset.*</li> <li>Data is converted into machine-readable format. This is typically accomplished using a “tokenization” process which converts free text into numerical vector form, with the resulting vector not human readable without the use of an associated tokenizer.</li> </ul> <p><span class="wysiwyg-color-black"><strong><span style="color: #464646;">*</span></strong><span style="color: #464646;">F</span><span style="color: #464646;">or Ultimate, customers directly determine how to sanitize the training dataset. The sanitation methods for messages detect different categories of personal data in the messages and replace these values with an anonymous label corresponding to the detected categories using content entities. For example, email addresses in the messages are replaced with <EMAIL> labels, bank account numbers are replaced with <IBAN> labels, and so forth. <EMAIL> and <IBAN> placeholders are examples of our default and pre-defined content entities. </span><a href="https://support.ultimate.ai/hc/en-us/articles/360021953100"><span class="wysiwyg-underline" style="color: #464646;">Here</span></a><span style="color: #464646;"> is a list of commonly used content entities.</span></span></p> <p>No training datasets are stored within any Zendesk model, and customer data will at all times remain subject to our existing security and privacy commitments, including as outlined in our:</p> <ul> <li><a href="https://www.zendesk.com/trust-center/" target="_self">Trust Center</a></li> <li><a href="/hc/en-us/articles/4408883599130" target="_self">Regional Data Hosting Policy</a></li> <li><a href="/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy" target="_self">Service Data Deletion Policy</a></li> </ul> <h2 id="01H7GMXSQTJ70BXYXY82XF5QBR">No effect on current agreements</h2> <p>Your use of any non-EAP Zendesk AI functionality will not impact your existing agreement(s) with Zendesk. If you entered into a Data Processing Addendum (DPA) with Zendesk, the terms of that DPA will continue to apply to your use of the Services.</p> <h2 id="h_01H128YHC41CMTD1GKDAW2Y2N4">Generative AI features</h2> <p>In addition to the Zendesk proprietary machine learning models, Zendesk also offers a number of <a href="/hc/en-us/articles/6115911331226">generative AI features</a> supported by third-party LLMs. While these features are generative in nature, <strong>your data will not be used to train these models or otherwise used to improve third-party services.</strong> For more information about the processing of your data by any third-party LLMs, please see the <a href="/hc/en-us/articles/4408883061530" target="_self">Sub-Processor Policy</a> and <a href="/hc/en-us/articles/6059285322522" target="_blank" rel="noopener noreferrer">About generative AI features in Zendesk</a> article.</p> </div> <div id="articleCommentsWrapper" style="display: none"> </div> <div id="commentFormZ2" style="display: none"> </div> <script type='module'> import { renderArticlePage } from 'articlePage'; let voteUp = ''; let voteDown = ''; voteUp = `<button type="button" class="" data-auth-action="signin" aria-label="This article was helpful" aria-pressed="false">Yes</button>`; voteDown = `<button type="button" class="" data-auth-action="signin" aria-label="This article was not helpful" aria-pressed="false">No</button>`; let author_badges = []; let contentTagItems = []; contentTagItems.push({ contentTagItemLink: `/hc/en-us/search?content_tags=01GT23HJPMK4ENAF5ZVE7H5RR9&utf8=%E2%9C%93`, contentTagItemName: "Artificial intelligence" }) const comments = []; let commentAuthorBadges = []; const labels = []; labels.push({ "identifier": "mt" }) const signedIn = false; const darkModeSetting = false; const baseUrlSetting = "https://support.zendesk.com"; const localeSetting = "en-us"; const breadcrumbs = `<nav aria-label="Current location"> <ol class="breadcrumbs"> <li> <a href="/hc/en-us">Zendesk help</a> </li> <li> <a href="/hc/en-us/categories/4405298748826-Policies-and-programs">Policies and programs</a> </li> <li> <a href="/hc/en-us/sections/6970173601306-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> <li> <a href="/hc/en-us/sections/4405303723418-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> </ol> </nav> `; const attachments = []; const author = {"name":"Zendesk Team","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7fcd1a05530e146836779ba4123be5b9?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1264034018590,"role":"anonymous","organizations":[],"badges":[]}; const created_at = "2023-05-22T17:46:33Z"; const edited_at = "2024-08-27T18:19:32Z"; const id = 5729714731290; const title = "Zendesk AI Data Use Information"; const internal = false; const body = "\u003cp\u003eBuilding responsible AI is a part of Zendesk’s commitment to providing our customers with trusted products and solutions. Zendesk leverages a set of \u003ca href=\"https://www.zendesk.com/newsroom/articles/building-responsible-ai/\" target=\"_self\"\u003edesign principles\u003c/a\u003e with respect to our AI products, which include privacy, security and compliance by design.\u003c/p\u003e\n\u003ch2 id=\"01H7GMXSQT7EY2YNMKGYXNDQVS\"\u003eNo generative content trained on customer data\u003c/h2\u003e\n\u003cp\u003eIt is important to note that Zendesk’s proprietary machine learning models are not generative in nature, meaning, they do not produce passages of free text, images, or code, as is the case for many popular consumer-facing AI solutions. Because the outputs of these models are labels rather than content, \u003cstrong\u003ethey do not create the risk of customer data being reproduced or shared in an improper context\u003c/strong\u003e.\u003c/p\u003e\n\u003cdiv class=\"note note\"\u003e\u003cspan class=\"notetitle\"\u003eNote:\u003c/span\u003e Zendesk offers \u003ca href=\"/hc/en-us/articles/6059285322522\" target=\"_blank\" rel=\"noopener noreferrer\"\u003efeatures supported by third-party large language models (LLMs)\u003c/a\u003e that are generative in nature, but these features are not trained on Zendesk customer data. See \u003ca href=\"#h_01H128YHC41CMTD1GKDAW2Y2N4\" target=\"_self\"\u003ebelow\u003c/a\u003e for more information.\u003c/div\u003e\n\u003ch2 id=\"01H7GMXSQTDDRBG5RBTRAFC65Y\"\u003eProtection of customer data\u003c/h2\u003e\n\u003cp\u003eAs part of our commitment to protecting customer data, we take additional measures to sanitize your data before using it to train any of our models that could be used by other customers. These include:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAll data fields specific to identifiers (e.g., fields for username and email address) are excluded from the training dataset.\u003c/li\u003e\n\u003cli\u003eA natural language processing algorithm is applied to identify and remove certain identifying information that is not relevant to the model in the remaining free text fields from the training dataset.*\u003c/li\u003e\n\u003cli\u003eData is converted into machine-readable format. This is typically accomplished using a “tokenization” process which converts free text into numerical vector form, with the resulting vector not human readable without the use of an associated tokenizer.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #464646;\"\u003e*\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"color: #464646;\"\u003eF\u003c/span\u003e\u003cspan style=\"color: #464646;\"\u003eor Ultimate, customers directly determine how to sanitize the training dataset. The sanitation methods for messages detect different categories of personal data in the messages and replace these values with an anonymous label corresponding to the detected categories using content entities. For example, email addresses in the messages are replaced with \u0026lt;EMAIL\u0026gt; labels, bank account numbers are replaced with \u0026lt;IBAN\u0026gt; labels, and so forth. \u0026lt;EMAIL\u0026gt; and \u0026lt;IBAN\u0026gt; placeholders are examples of our default and pre-defined content entities. \u003c/span\u003e\u003ca href=\"https://support.ultimate.ai/hc/en-us/articles/360021953100\"\u003e\u003cspan class=\"wysiwyg-underline\" style=\"color: #464646;\"\u003eHere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #464646;\"\u003e is a list of commonly used content entities.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eNo training datasets are stored within any Zendesk model, and customer data will at all times remain subject to our existing security and privacy commitments, including as outlined in our:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://www.zendesk.com/trust-center/\" target=\"_self\"\u003eTrust Center\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/hc/en-us/articles/4408883599130\" target=\"_self\"\u003eRegional Data Hosting Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy\" target=\"_self\"\u003eService Data Deletion Policy\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"01H7GMXSQTJ70BXYXY82XF5QBR\"\u003eNo effect on current agreements\u003c/h2\u003e\n\u003cp\u003eYour use of any non-EAP Zendesk AI functionality will not impact your existing agreement(s) with Zendesk. If you entered into a Data Processing Addendum (DPA) with Zendesk, the terms of that DPA will continue to apply to your use of the Services.\u003c/p\u003e\n\u003ch2 id=\"h_01H128YHC41CMTD1GKDAW2Y2N4\"\u003eGenerative AI features\u003c/h2\u003e\n\u003cp\u003eIn addition to the Zendesk proprietary machine learning models, Zendesk also offers a number of \u003ca href=\"/hc/en-us/articles/6115911331226\"\u003egenerative AI features\u003c/a\u003e supported by third-party LLMs. While these features are generative in nature, \u003cstrong\u003eyour data will not be used to train these models or otherwise used to improve third-party services.\u003c/strong\u003e For more information about the processing of your data by any third-party LLMs, please see the \u003ca href=\"/hc/en-us/articles/4408883061530\" target=\"_self\"\u003eSub-Processor Policy\u003c/a\u003e and \u003ca href=\"/hc/en-us/articles/6059285322522\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAbout generative AI features in Zendesk\u003c/a\u003e article.\u003c/p\u003e"; const share = ` <ul class="share"> <li> <a href="https://www.facebook.com/share.php?title=Zendesk+AI+Data+Use+Information&u=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F5729714731290-Zendesk-AI-Data-Use-Information" class="share-facebook" aria-label="Facebook"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on Facebook"> <path fill="currentColor" d="M6 0a6 6 0 01.813 11.945V7.63h1.552l.244-1.585H6.812v-.867c0-.658.214-1.242.827-1.242h.985V2.55c-.173-.024-.538-.075-1.23-.075-1.444 0-2.29.767-2.29 2.513v1.055H3.618v1.585h1.484v4.304A6.001 6.001 0 016 0z"/> </svg> </a> </li> <li> <a href="https://twitter.com/share?lang=en&text=Zendesk+AI+Data+Use+Information&url=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F5729714731290-Zendesk-AI-Data-Use-Information" class="share-twitter" aria-label="X Corp"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on X Corp"> <path fill="currentColor" d="M.0763914 0 3.60864 0 6.75369 4.49755 10.5303 0 11.6586 0 7.18498 5.11431 12 12 8.46775 12 5.18346 7.30333 1.12825 12 0 12 4.7531 6.6879z"/> </svg> </a> </li> <li> <a href="https://www.linkedin.com/shareArticle?mini=true&source=Zendesk+Support&title=Zendesk+AI+Data+Use+Information&url=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F5729714731290-Zendesk-AI-Data-Use-Information" class="share-linkedin" aria-label="LinkedIn"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on LinkedIn"> <path fill="currentColor" d="M10.8 0A1.2 1.2 0 0112 1.2v9.6a1.2 1.2 0 01-1.2 1.2H1.2A1.2 1.2 0 010 10.8V1.2A1.2 1.2 0 011.2 0h9.6zM8.09 4.356a1.87 1.87 0 00-1.598.792l-.085.133h-.024v-.783H4.676v5.727h1.778V7.392c0-.747.142-1.47 1.068-1.47.913 0 .925.854.925 1.518v2.785h1.778V7.084l-.005-.325c-.05-1.38-.456-2.403-2.13-2.403zm-4.531.142h-1.78v5.727h1.78V4.498zm-.89-2.846a1.032 1.032 0 100 2.064 1.032 1.032 0 000-2.064z"/> </svg> </a> </li> </ul> `; const relatedArticles = ` <section class="related-articles"> <h2 class="related-articles-title">Related articles</h2> <ul> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBqbjMmCBToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBp5nA02BToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzYwNTkyODUzMjI1MjItQWJvdXQtZ2VuZXJhdGl2ZS1BSS1mZWF0dXJlcy1pbi1aZW5kZXNrBjsIVDoJcmFua2kG--f3f6bceab523e870ccb312af5c87f61c3683a420" rel="nofollow">About generative AI features in Zendesk</a> </li> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBrkJfdWBjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBp5nA02BToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI7L2hjL2VuLXVzL2FydGljbGVzLzY5NzA1ODM0MDk2OTAtT3ZlcnZpZXctb2YtQUktYWdlbnRzBjsIVDoJcmFua2kH--d07cf297ae71b96dfb26f316d260fffde7a696ac" rel="nofollow">Overview of AI agents</a> </li> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBropx3eBDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBp5nA02BToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzUzNTIwMjY3OTQwMTAtQWJvdXQtYXV0b21hdGVkLXJlc29sdXRpb25zLWZvci1BSS1hZ2VudHMGOwhUOglyYW5raQg%3D--1f72fd2a423d68b9c52f1c43d8ae72ebafdbcf15" rel="nofollow">About automated resolutions for AI agents</a> </li> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJrXq4ICBDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBp5nA02BToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSIBly9oYy9lbi11cy9hcnRpY2xlcy80NDA4ODI4NzQ1NjI2LVplbmRlc2stcy1Db21taXRtZW50LXRvLUludGVybmF0aW9uYWwtU3RhbmRhcmRzLWZvci1JbmZvcm1hdGlvbi1TZWN1cml0eS1hbmQtUHJpdmFjeS1JU08tMjcwMDEtSVNPLTI3MDE4LWFuZC1JU08tMjc3MDEGOwhUOglyYW5raQk%3D--c8c882552098925caa96cbc40d76566999826efe" rel="nofollow">Zendesk's Commitment to International Standards for Information Security and Privacy (ISO 27001, ISO 27018 and ISO 27701)</a> </li> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBqrDEp0BjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBp5nA02BToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzcwOTY1MjgzMTcyMTAtQW5ub3VuY2luZy1hbi1lYXJseS1hY2Nlc3MtcHJvZ3JhbS1mb3ItZW50aXR5LWRldGVjdGlvbgY7CFQ6CXJhbmtpCg%3D%3D--c6d0940d4e6fee4f2a52788447973f8a6e4afd22" rel="nofollow">Announcing an early access program for entity detection</a> </li> </ul> </section> `; const comment_count = 0; const commentCallout = `Article is closed for comments.`; const comments_disabled = true; const subscribeElementId = "ArticleSubscribe"; const subscribe = `<div data-helper="subscribe" data-json="{"item":"article","url":"/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information/subscription.json","follow_label":"Follow","unfollow_label":"Unfollow","following_label":"Following","can_subscribe":true,"is_subscribed":false}"></div>`; const vote_sum = 3; const user_avatar = "\u003cimg alt=\"\" data-user-avatar=\"true\" src=\"https://assets.zendesk.com/hc/assets/default_avatar.png\" /\u003e"; const algoliaSettings = { "algolia_default_index": "Z2", "algolia_app_id": "ZD5R2FFMZS", "algolia_api_key": "1fa9900ac9e7f6cc2dec9d5bbca0c755", "algolia_token_url": "https://judivnfptk.execute-api.us-west-2.amazonaws.com/prod/token", } const container = document.getElementById("articlePage"); const props = { darkModeSetting, baseUrlSetting, localeSetting, signedIn, algoliaSettings, breadcrumbs, author, created_at, edited_at, id, title, internal, body, attachments, share, labels, comments, comment_count, commentCallout, comments_disabled, contentTagItems, relatedArticles, subscribe, vote_sum, voteUp, voteDown, user_avatar, } renderArticlePage(props, container); </script> </main> <div id='footer'></div> <script type='module'> import { renderFooter } from "footer"; const localeSetting = "en-us"; const signedIn = false; const poweredByZendesk = document.querySelector(".powered-by-zendesk"); const settings = { "getting_started_url": "/categories/6191839589274", "help_and_faqs_url": "/categories/6191861453978", "video_url": "https://www.youtube.com/@zendesk/playlists", "zendesk_updates_url": "/categories/4405298749210", "product_guides_url": "/categories/6191910393754", "find_tips_tutorials_url": "/categories/6191850876058", "agent_guide_url": "/categories/5021364328218", "policies_programs_url": "/categories/4405298748826", }; const container = document.getElementById("footer"); const props = { localeSetting, signedIn, settings, poweredByZendesk }; renderFooter(props, container); </script> <script type='text/javascript'> (function(){var g=function(e,h,f,g){ this.get=function(a){for(var a=a+"=",c=document.cookie.split(";"),b=0,e=c.length;b<e;b++){for(var d=c[b];" "==d.charAt(0);)d=d.substring(1,d.length);if(0==d.indexOf(a))return d.substring(a.length,d.length)}return null}; this.set=function(a,c){var b="",b=new Date;b.setTime(b.getTime()+6048E5);b="; expires="+b.toGMTString();document.cookie=a+"="+c+b+"; path=/; "}; this.check=function(){var a=this.get(f);if(a)a=a.split(":");else if(100!=e)"v"==h&&(e=Math.random()>=e/100?0:100),a=[h,e,0],this.set(f,a.join(":"));else return!0;var c=a[1];if(100==c)return!0;switch(a[0]){case "v":return!1;case "r":return c=a[2]%Math.floor(100/c),a[2]++,this.set(f,a.join(":")),!c}return!0}; this.go=function(){if(this.check()){var a=document.createElement("script");a.type="text/javascript";a.src=g;document.body&&document.body.appendChild(a)}}; this.start=function(){var t=this;"complete"!==document.readyState?window.addEventListener?window.addEventListener("load",function(){t.go()},!1):window.attachEvent&&window.attachEvent("onload",function(){t.go()}):t.go()};}; try{(new g(100,"r","QSI_S_ZN_ehsPotZjyz81wvs","https://znehspotzjyz81wvs-zendeskinc.siteintercept.qualtrics.com/SIE/?Q_ZID=ZN_ehsPotZjyz81wvs")).start()}catch(i){}})(); </script><div id='ZN_ehsPotZjyz81wvs'></div> <div class="powered-by-zendesk"> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" focusable="false" viewBox="0 0 26 26"> <path d="M12 8.2v14.5H0zM12 3c0 3.3-2.7 6-6 6S0 6.3 0 3h12zm2 19.7c0-3.3 2.7-6 6-6s6 2.7 6 6H14zm0-5.2V3h12z"/> </svg> <a href="https://www.zendesk.com/service/help-center/?utm_source=helpcenter&utm_medium=poweredbyzendesk&utm_campaign=text&utm_content=Zendesk+Support" target="_blank" rel="nofollow">Powered by Zendesk</a> </div>  <script src="//static.zdassets.com/hc/assets/en-us.1981210d3b7b1cbdd0fd.js"></script> <script src="https://support.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="360002256920" data-return-to="https://support.zendesk.com/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information" data-theme="hc" data-locale="en-us" data-auth-origin="360002256920,false,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"support","environment":"production","name":"Zendesk Support"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"usage_tracking":{"event":"article_viewed","data":"BAh7CDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoPYXJ0aWNsZV9pZGwrCBp5nA02BToKX21ldGF7DDoPYWNjb3VudF9pZGkD2RihOhNoZWxwX2NlbnRlcl9pZGwrCAcas9FTADoNYnJhbmRfaWRsKwgYgM7RUwA6DHVzZXJfaWQwOhN1c2VyX3JvbGVfbmFtZUkiDkFOT05ZTU9VUwY7BlQ7AEkiCmVuLXVzBjsGVDoaYW5vbnltb3VzX3RyYWNraW5nX2lkMA==--b3188805dda39b21a3e573522f69f9d907744719","url":"https://support.zendesk.com/hc/activity"},"current_record_id":"5729714731290","current_record_url":"/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information","current_record_title":"Zendesk AI Data Use Information","current_text_direction":"ltr","current_brand_id":360002256920,"current_brand_name":"Zendesk Support","current_brand_url":"https://support.zendesk.com","current_brand_active":true,"current_path":"/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":true,"has_end_user_attachments":true,"user_aliases_enabled":true,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"show_at_mentions":true,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"answer_bot_subdomain":"static","general_settings_url":"https://support.zendesk.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://support.zendesk.com/knowledge/user_segments?brand_id=360002256920","has_gather":true,"has_ckeditor":true,"has_community_enabled":true,"has_community_badges":true,"has_community_post_content_tagging":false,"has_gather_content_tags":true,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_lookup_fields_in_guide_legacy_templates":true,"has_edit_user_profile_v2":false,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":true,"arrange_articles_url":"https://support.zendesk.com/knowledge/arrange?brand_id=360002256920","article_verification_url":"https://support.zendesk.com/knowledge/verification?brand_id=360002256920","has_article_verification":true,"guide_language_settings_url":"https://support.zendesk.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://support.zendesk.com/knowledge/import_articles?brand_id=360002256920","content_tags_url":"https://support.zendesk.com/knowledge/content_tags?brand_id=360002256920","community_badges_url":"https://support.zendesk.com/knowledge/community_badges?brand_id=360002256920","community_settings_url":"https://support.zendesk.com/knowledge/community_settings?brand_id=360002256920","gather_plan_state":"subscribed","search_settings_url":"https://support.zendesk.com/knowledge/search_settings?brand_id=360002256920","has_search_settings_in_plan":true,"theming_api_version":4,"theming_settings":{"noindex":false,"widget_enabled":true,"dark_mode":false,"onetrust_enabled":true,"pendo_enabled":true,"survey_enabled":true,"algolia_default_index":"Z2","algolia_most_recent_index":"Rec_Z2","algolia_app_id":"ZD5R2FFMZS","algolia_api_key":"1fa9900ac9e7f6cc2dec9d5bbca0c755","algolia_token_url":"https://judivnfptk.execute-api.us-west-2.amazonaws.com/prod/token","base_url":"https://support.zendesk.com","apps_ints_url":"/categories/5283127075226","getting_started_url":"/categories/6191839589274","help_and_faqs_url":"/categories/6191861453978","product_guides_url":"/categories/6191910393754","find_tips_tutorials_url":"/categories/6191850876058","video_url":"https://www.youtube.com/@zendesk/playlists","agent_guide_url":"/categories/5021364328218","zendesk_updates_url":"/categories/4405298749210","policies_programs_url":"/categories/4405298748826","premier_form_id":"4518845822874","failover_form_id":"4546346685850","abuse_form_id":"1260805650630","conduct_form_id":"1260805677249","test_form_id":"-1","premier_control_article_id":"4594115628186","abuse_violation_field_id":"1260811540309","new_intake_control_article_id":"7299932751514","new_intake_form_id":"7299885911962","announcements_section_id":"4405298833818","release_notes_section_id":"4405298847002","whats_new_section_id":"4405298877338","zendesk_updates_category_id":"4405298749210","nebula_url":"https://nebula-prod.s3-us-west-2.amazonaws.com","brand_color":"#17494D","brand_text_color":"#FFFFFF","text_color":"#2F3941","link_color":"#1F73B7","hover_link_color":"#0F3554","visited_link_color":"#9358B0","background_color":"#FFFFFF","heading_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","text_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","logo":"/hc/theming_assets/01HYDGNXBBRM9S576V92TTD3KV","favicon":"/hc/theming_assets/01HYDGNXGC3R8PAHSCTJC3T9WX","instant_search":true,"scoped_kb_search":true,"scoped_community_search":true,"show_recent_activity":true,"show_articles_in_section":true,"show_article_author":true,"show_article_comments":true,"show_follow_article":true,"show_recently_viewed_articles":true,"show_related_articles":true,"show_article_sharing":true,"show_follow_section":true,"show_follow_post":true,"show_post_sharing":true,"show_follow_topic":true,"request_list_beta":false},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_docs_importer":false,"user_preferred_locale":"en-us","base_locale":"en-us","has_end_user_session_renewal":true,"has_user_session_cookie_enabled":true,"has_end_user_2fa":true,"has_custom_statuses_enabled":true,"has_generative_answers_in_help_center":true,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":false,"version":"v25418"}; </script> <script src="//static.zdassets.com/hc/assets/hc_enduser-8b27330699df07d529db73a38375a0c9.js"></script> <script type="text/javascript" src="/hc/theming_assets/10557657/360002256920/script.js?digest=8329826791578"></script> </body> </html>