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location services on mobile devices</a></li><li class="leftnav-item" role="menuitem"><a data-article="20170001" href="/web/20161116014934/https://support.twitter.com/articles/20170001">Allowing others to find you by email address or phone number</a></li></ul></li><li class="leftnav-item" role="menuitem"><a class="leftnav-back" href="#"><i class="fa fa-chevron-left"></i> Back</a></li></ul></li> <li class="leftnav-item"> <a href="/web/20161116014934/https://support.twitter.com/" class="leftnav-home"><i class="fa fa-chevron-left"></i> Back</a> </li> </ul> </nav> </div> </div> <div class="col-md-9 col-sm-8 col-xs-12"> <article> <header> <h1 class="page-title h2">User research at Twitter</h1> </header>  <body> <p>We conduct research to better understand our users and to improve our products. There are many different types of users (including businesses, developers, and non-Twitter users) in many different countries influencing our products through the feedback they provide in our studies.</p> <h3>FAQs</h3> <h3>How are people selected to participate?</h3> <p>To ensure the best fit for the topic of each study, we contact users of varying experience levels, interests, etc.</p> <h3>How do I know it’s really Twitter contacting me?</h3> <p>We request participation in a few different ways:</p> <ul> <li> <strong>Email from us:</strong> You might receive an email from an @twitter.com address, e.g., <a href="https://web.archive.org/web/20161116014934/mailto:research@info.twitter.com">research@info.twitter.com</a>. <br><strong>Note:</strong> For some studies, a 3rd-party vendor may contact you on behalf of Twitter to set something up. In these cases, a Twitter email contact will be provided to allow you to verify the authenticity of the invitation.</li> <li> <strong>In the official Twitter app for iOS or Android:</strong> You might see a prompt in your official Twitter app.</li> <li> <strong>Twitter.com:</strong> You might see a prompt on Twitter.com.</li> </ul> <h3>Where is survey.twitterfeedback.com or twitter.decipherinc.com sending me?</h3> <p>When we conduct a survey, we use a secure survey tool beginning with that URL.</p> <h3>What does a study usually involve?</h3> <p>We conduct many different types of studies. Here are a few examples:</p> <ul> <li> <strong>Onsite:</strong> A user researcher might invite you to come to a Twitter office to ask you questions, show you something in development to get your feedback, etc. This type of study typically takes 1-2 hours.</li> <li> <strong>Remote:</strong> A user researcher might invite you to a phone call/web conference with screen sharing in order to walk through new designs with you, see how you use things currently, etc. (note: this requires an internet connection). This type of study typically takes 1-2 hours.</li> <li> <strong>Field study:</strong> Our user researchers might come visit you in your home/office. This type of study typically takes 1-2 hours.</li> <li> <strong>Survey:</strong> You might be invited to answer a short questionnaire to help improve our products. This typically takes 5-10 minutes.</li> </ul> <h3>How can I opt out of hearing about research opportunities via email?</h3> <p>Visit your <a href="https://web.archive.org/web/20161116014934/https://twitter.com/settings/notifications">email notification settings</a> and uncheck <strong>Participation in Twitter research surveys</strong> in the Updates from Twitter section.</p> </body>  <div id="feedback_art_sat" class="form-feedback"> <div id="feedback_vote"> <form class="new_feedback" id="new_feedback" action="/web/20161116014934/https://support.twitter.com/articles/20172023/feedbacks" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"/><input type="hidden" name="authenticity_token" value="W2j+SZUxAYmMNYl8a4ni1hi4HqV57sHUWY52lkCx3dmjTET+Z6hr5A5STkvD/oj8CPa4wHu7PFPme92H6olbVw=="/> <h2 class="title"> Was this article helpful? </h2> <input value="art_sat" type="hidden" name="feedback[feedback_type]" id="feedback_feedback_type"/> <input value="Yes" type="hidden" 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